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Location: Sheraton, Cairo, Egypt Workplace: On-site Employment Type: Full-time Experience: 1-3 years<br>About the Rolei Space is looking for a Technical Account & Growth Manager to manage key client relationships, coordinate technical and operational needs, and identify opportunities to grow existing accounts. The role acts as the main bridge between clients and internal teams, combining account management, technical understanding, commercial follow-up, and client growth. The ideal candidate should be comfortable discussing software solutions with clients, coordinating with technical teams, and identifying opportunities for additional services, renewals, and new projects. Key Responsibilities<br>Account Management Act as the main relationship owner for assigned client accounts. Understand each client’s business, technical environment, priorities, and ongoing needs. Maintain regular communication and ensure strong client satisfaction. Follow up on major requests, escalations, SLAs, and service commitments. Build relationships with both operational contacts and key decision-makers. Account Growth Identify upselling and cross-selling opportunities within existing accounts. Identify potential new projects and additional service requirements. Promote relevant i Space services based on client needs. Maintain and follow up on the opportunity pipeline for assigned accounts. Support SLA renewals, service renewals, and contract extensions. Coordinate quotations, proposals, and commercial discussions with management. Follow up on submitted proposals and opportunities until closure. Support achievement of account growth and revenue targets. Technical & Delivery Coordination Translate client needs into clear requirements for internal teams. Coordinate with Project Management, Business Analysis, Development, QA, Dev Ops, and Support teams. Support technical discussions related to APIs, integrations, mobile/web applications, cloud services, and software solutions. Coordinate client expectations regarding timelines, estimates, technical limitations, and dependencies. Support UAT, production releases, integrations, and technical escalations when required. Identify potential change requests and coordinate technical assessment and estimation.<br>Requirements1–3 years of experience in Technical Account Management, Account Management, Business Development, Technical Sales, Software Delivery, or a similar client-facing technology role. Previous experience working with software or technology companies. Strong client relationship and stakeholder-management skills. Good commercial awareness and ability to identify business opportunities. Good understanding of software development and technology services. Ability to communicate effectively with both business and technical stakeholders. Strong negotiation, presentation, organization, and follow-up skills. Ability to manage multiple client accounts simultaneously. Good command of English and Arabic. What We Are Looking For We are looking for someone who is:Client-focused and commercially aware Strong in ownership and follow-up Comfortable discussing both business and technical topics Proactive in identifying growth opportunities Professional in handling negotiations and escalations Able to build long-term client relationships Organized and capable of managing multiple priorities Motivated by both client satisfaction and account growth

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About the Role We are looking for a Senior AI Engineer to design, build, and operate production-grade Generative AI solutions on the Microsoft Azure AI ecosystem.<br> You will be the technical anchor for our GenAI initiatives, owning the end-to-end lifecycle: from foundation model selection and prompt/RAG architecture through deployment, MLOps, security hardening, and continuous evaluation.<br> This is a hands-on senior role.<br> You will set technical direction, mentor engineers, and work directly with product, data, security, and platform teams to move AI use cases from prototype to reliable, governed, cost-efficient services.<br> What You Will do GenAI solution design and delivery • Architect and build LLM-powered applications (RAG, agents, copilots, document intelligence, content understanding, conversational systems) using Azure AI Foundry, Azure OpenAI, and the broader Azure AI and data portfolio .<br> • Design retrieval pipelines with Azure AI Search (vector, hybrid, and semantic ranking), including chunking, embedding, indexing, and relevance tuning strategies.<br> • Evaluate, fine-tune, and deploy foundation and open-source models (e.<br>g., GPT, Phi, Llama, Mistral, Kimi, GLM) through Azure AI Foundry model catalog and Azure Machine Learning.<br> • Implement prompt engineering, orchestration frameworks (Semantic Kernel, LangChain, Prompt Flow, or equivalent), and structured evaluation of model quality, groundedness, and safety.<br> Platform, MLOps, and productionization • Build and maintain MLOps/LLMOps pipelines on Azure ML, Github Enterprise: experiment tracking, model registry, CI/CD for models and prompts, automated evaluation, monitoring, and drift/cost management.<br> • Expose AI capabilities as scalable microservices (Azure Kubernetes Service, Azure Container Apps, Azure Functions, API Management), with attention to latency, throughput, resilience, and cost.<br> • Establish observability for AI systems: tracing, token/cost telemetry, quality metrics, and feedback loops.<br> AI security and governance • Apply Responsible AI and AI security practices: content safety filters, prompt-injection and jailbreak mitigation, data-leakage controls, PII handling, and red-teaming.<br> • Implement secure architectures using Azure identity (Entra ID, managed identities), private endpoints, Key Vault, network isolation, and data residency controls.<br> • Contribute to AI governance standards, model risk documentation, and compliance requirements.<br> Technical leadership • Define reference architectures, coding standards, and reusable components for GenAI workloads.<br> • Mentor and review the work of other engineers; lead design discussions and technical decision-making.<br> • Partner with stakeholders to translate business problems into feasible, measurable AI solutions and communicate trade-offs clearly.<br> • Stay current with the rapidly evolving model and tooling landscape and bring practical recommendations to the team.<br> Required Qualifications • 8–10+ years of overall experience in AI, machine learning, and data engineering, with a strong track record of delivering production systems.<br> • Minimum 2–3 years of hands-on experience with Azure AI Foundry (formerly Azure AI Studio) and Azure OpenAI Service, including deploying and operating GenAI applications in production.<br> • Deep expertise across the Azure AI ecosystem: Azure Machine Learning, Azure AI Search, Azure AI Services (Document Intelligence, Language, Speech, Vision), Fabric and Azure AI Content Safety.<br> • Strong understanding of LLMs and foundation models: architectures, tokenization, context management, embeddings, fine-tuning (LoRA/PEFT), quantization, and evaluation methods.<br> • Practical experience with open-source models and frameworks (Hugging Face, Llama, Mistral, Phi, vLLM/ONNX Runtime or similar serving stacks).<br> • Proven MLOps/LLMOps experience: CI/CD, model versioning, automated testing and evaluation, monitoring, and rollback strategies.<br> • Experience designing and building microservices and APIs (containers, Kubernetes, REST/gRPC, event-driven patterns) with Azure DevOps or GitHub Actions.<br> • Demonstrated knowledge of AI security and Responsible AI: threat modeling for LLM applications (OWASP Top 10 for LLMs), data protection, access control, and safety guardrails.<br> • Working experience with at least one other cloud provider (AWS or GCP) and their AI/ML services (e.<br>g., Amazon Bedrock, SageMaker, Vertex AI).<br> • Expert-level Python; solid software engineering fundamentals (testing, code review, design patterns, performance optimization).<br> • Strong data foundations: SQL, data pipelines, data modeling, and familiarity with Azure data services (Data Factory, Databricks, Synapse, Fabric, Cosmos DB, or equivalent).<br> • Excellent communication skills with the ability to explain complex AI concepts to technical and non-technical audiences.<br> Preferred Qualifications • Microsoft certifications: AI-102 (Azure AI Engineer Associate), DP-100 (Azure Data Scientist Associate), or AZ-305.<br> • Experience with agentic AI patterns, multi-agent orchestration, and tool/function calling (Azure AI Agent Service, Semantic Kernel agents, AutoGen, or similar).<br> • Experience with vector databases beyond Azure AI Search (e.<br>g., Cosmos DB vector search, PostgreSQL pgvector, Pinecone, Weaviate).<br> • Background in NLP, computer vision, or speech systems prior to the GenAI era.<br> • Experience with model evaluation and observability tooling (Azure AI evaluation SDK, Prompt Flow evaluations, Langfuse, MLflow, Weights &amp; Biases).<br> • Familiarity with regulatory and compliance frameworks relevant to AI (GDPR, ISO/IEC 42001, NIST AI RMF, EU AI Act, or regional data protection regulations).<br> • Experience operating in regulated industries (financial services, healthcare, government) or large-enterprise environments.<br> • Contributions to open-source projects, publications, or technical community engagemen Key Competencies • Ownership and delivery focus in ambiguous, fast-moving environments • Systems thinking: balancing model quality, latency, cost, security, and maintainability • Pragmatism about when GenAI is (and is not) the right tool • Mentorship and collaborative technical leadership What We Offer Competitive market compensation and benefits.<br> • Opportunity to shape the AI platform and standards for a fast growing startup in UAE.<br> • Access to Azure and partner resources, certifications, and continuous learning budget Travel.<br></span> </div>

<p>Job Objective One sentence summary of the main objective of the job, the most important activities and the means and guidelines to obtain the objectives. Supplier selection and management, RFXs Bidding and negotiation, purchasing compliance Purchasing Orders and contract management. Oversees the procurement or purchasing of goods and services in order to provide effective and efficient services to meet the needs of the company for its on-going projects. Deliver best value across the indirect spend portfolio for the Indirect Categories.</p><p>Environment Internal and external interactions i.e.: with other departments/divisions, international scope, providers, customers) Internal: All Functions including Finance, Quality, R&amp;D, Engineering, HR , Facilities, General services, IT , etc.. External: Vendors, Governmental Authorities including EDA, GAFI, Customs, etc...</p><p>Key responsibility Issue Purchase orders according to requested delivery dates, quotations and Quantities and then send it to the vendors. Conduct vendor evaluation and registration. Monitoring supplier performance and resolving all issues. Evaluate new and existing suppliers and subcontractors and negotiate purchase agreements with them. Procure equipment, materials, and systems complying with the project quality and specification requirements such as (Utilities, Services, Construction, Spare Parts, IT Devices and Machinery). Prepare documentation for internal process as per Company standards and Procurement Policies. Follow up on supplier's due payments or related issues with Finance colleagues. Maintaining and updating supplier information such as qualifications, delivery times, product ranges, Contact details, Bank details, etc. Partner with internal organizations to: define requirements; assist with identifying vendors; lead RFx process and evaluations; provide vendor evaluation framework and make recommendations on vendor selection. Challenge existing suppliers to recommend more cost effective and/or more reliable products that will improve our competitive position. Assist in the evaluation and coordination of these recommendations. Work with Sourcing, Engineering and Quality to develop procedures and processes to qualify potential suppliers. Work closely with the company legal department to make sure contracts and terms are favorable. Role models compliance with Grifols Egypt, Applicable laws, internal policies, Procurement Policy, code of conduct and core value behaviors.</p><p><strong>Desired Candidate Profile</strong></p><h2>Academic experience required</h2><p>Bachelor's Degree in Business Administration, Pharmaceutical Science, Engineering or any relevant field.</p><h2>Professional Experience Required</h2><p>Typically requires 4+ years of related experience in Procurement. Pharma experience is desirable. Knowledge of procurement, sourcing techniques, and negotiations skills. Experience as Supplier/Customer/Stakeholder relationship manager. Experience working with cross-functional teams. Experience in managing multiple projects simultaneously. High-level organization and record-keeping skills to maintain a consistent flow of equipment to the company's factories or worksites and make sure vendors are fulfilling the terms of their contracts. SAP user.</p><h2>Computing Skills</h2><p>Excellent in all Microsoft Office applications.</p><h2>Personal Skills</h2><ul><li>Strong negotiating skills.</li><li>Able to thrive in a high-stress and fast-paced environment.</li><li>Highly Organized.</li><li>Proactive.</li><li>Excellent Communication Skills.</li><li>Good understanding of Industry.</li><li>Good working knowledge of purchasing strategies.</li><li>Strong analytical thinking and problem-solving skills.</li><li>Team player with strong organizational skills.</li></ul><h2>Languages</h2><p>Fluent English. Fluent Arabic.</p>

About Us<br>LC Waikiki Retail Company is a leading fashion retail company with a turnover of $ 4,4 billion. LC Waikiki’s journey started in France in 1988, continuing after 1997 as a Turkish brand under the umbrella of LC Waikiki Mağazacılık Hizmetleri Ticaret A.Ş. Today LC Waikiki trades with more than 1300 stores in 60 countries, with the company’s philosophy that “Everyone Deserves to Dress Well” enabling people to enjoy accessible fashion through quality products at affordable prices. There are around 6000 employees working at LC Waikiki’s corporate office, more than 50,000 people in Turkey and abroad.<br>At LC Waikiki, our values being virtuous, achieving together, extensiveexpertise, being customer-oriented, challenging the difficulties. So, if you ready to dynamism and want to grow with challenges, come andjoin us!<br>We Crown Our Successes with Awards We ranked 1st in “Young People’s Most Desired Retail Company to Work at” by Youthall Youth Awards 2021.1st in “The Biggest Retail Companies According to Square Meter Abroad”We ranked 1st in Women Employee Friendly & Women Manager Friendly Companies in Capital Women Friendly Companies Survey 2020. We received The Most Reputable Brand of the Year – Turkey Award by The One Awards in 2020.<br>JOB DESCRIPTIONEvaluation of Resolving Hardware Failure Using Internal Resources Repair of the Hardware Failure Evaluation of the Ticket Opened by the End User Provision of a Temporary Device to the End User in Place of the Faulty Hardware Provision of a Permanent Replacement Device to the End User for the Faulty Hardware Checking Inventory for a Device That Can Replace the Faulty Hardware for the End User Delivery of the Repaired Device to the End User and Closure of the Ticket in the System Performing Necessary Setups to Make the Repaired Hardware Ready for Use Reviewing the Reason for the Assignment Process of the Ticket in the System Performing the Requested Access or Configuration Test for the Firewall Request and Closing the Ticket Logging Firewall Requests into the System Implementation of the Solution Process for the Error Resolution of the Error Working with Relevant Teams to Find a Permanent Solution to the Error Escalating the Error to the Relevant Team via Communication Tools Planning Work to Resolve the Identified Error Detection in the System that Sales Transfers from Domestic and International Stores Have Stopped Analysis of the Stoppage of Sales Transfers from Domestic and International Stores Specific Competencies:Ability to work in a multinational/multicultural environment Knowledge in Pyhton and AIExcellent troubleshooting skills Microsoft Office user,Excellent customer service and interpersonal skills Ability to think logically and work within a team environment Team player and strong in communication Must be applied with English resume for evaluation process.

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br>JOB TITLEManager - Client Services | MAF Retail | Head Office Egypt<br>ROLE SUMMARYThe Manager – Client services is responsible for managing brand and agency relationships, driving media revenue through growth and ensuring delivery of high-performing, data led advertising solutions across our retail media ecosystem.<br>ROLE PROFILEDeliver and exceed sales targets by driving adoption of retail media products across digital, in-store and omni-channel touchpoints. Oversee your clients’ campaigns planning, execution and delivery while regularly communicating performance results. Develop & sell tailored media proposals that drive effective and high return retail media campaigns. Understand the value of MAF Precision Media’s competitive offerings and pricing and articulate MAF Precision media benefits in a manner meaningful to the customer. Contribute to the continuous evolution of the retail media proposition, helping shape new formats and commercial opportunities. Build and manage a robust sales pipeline and monthly sales forecast as well as activity tracking. Serve as the main point of contact for brand and agency partners, managing day-to-day relationships, by developing a deep understanding of client business objectives, brand priorities and marketing calendars to identify opportunities for collaboration. Work hand in hand with the commercial team to generate synergies and ensure the correct approach for any given brand, understanding the countries strategy to build campaigns that deliver against brands KPIs.<br>REQUIREMENTSBachelor’s degree in Marketing, Business, Economics, Communication, or any other related field . Master’s Degree in related field is preferred.5+ years experience in client management, media sales or digital advertising. Online advertising, digital media, or analytics sales experience with global and regional accounts. Must have significant success in media sales, with a specific focus on digital display from either retailer, publisher or media agency. (retail media experience highly desirable). Entrepreneurial self-starter who is self-motivated, but also a team player with a professional presence.<br>WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As an <b>Oracle IAM Developer Associate Manage</b>r at Accenture, you will join the Oracle Cloud Security Delivery team and deliver OCI IAM and OCI OAG projects. You will ensure service quality and efficiency and manage delivery outcomes, acting as a subject matter expert who collaborates and performs effectively, takes responsibility for assigned tasks, engages with multiple teams, and contributes to key decisions. Advanced proficiency in Oracle IAM and Oracle Cloud Security is mandatory, with advanced proficiency in Oracle Fusion Applications recommended.</p><br><br><br><p><b>Key Responsibilities:</b></p><br><br><ul><li>Design, build, test, and go-live OCI IAM security configurations, including Identity Domains, Sign-On Policies, MFA policies, Network Restrictions, Adaptive Security, Risk-Based Authentication, and Session Management across all environments (non-prod and production).</li><li>Architect and implement multi-domain IAM topology spanning multiple identity domains across application landscapes (Oracle Fusion, Primavera, Retail, Sales Cloud, iSupplier Portal, Partner and Agent portals) and environments (Dev, Test, UAT, Prod).</li><li>Define and configure differentiated user journeys and authentication experiences for multiple user types — internal employees and external users (iSupplier, Partners, Agents, Contractors) — with appropriate trust levels, MFA factors, and session policies per user population.</li><li>Design and implement SAML 2.0 federation between OCI IAM Identity Domains and Oracle Fusion SaaS applications, third-party SP/IdP integrations, and external identity providers, including metadata exchange, attribute mapping, and role provisioning via assertions.</li><li>Design and implement SCIM 2.0 provisioning integrations between OCI IAM, Oracle Fusion applications, and third-party systems (for example, IBM Maximo and SAP Ariba) to enable automated joiner, mover, and leaver lifecycle management across all user types.</li><li>Develop custom connectors within OCI IAM / OAG for automated user provisioning and role assignment for applications without native SCIM support, including REST/SOAP-based connector logic, attribute transformation, and error-handling workflows.</li><li>Configure OAG connected systems for Oracle Fusion (HCM, Finance, SCM, EPM, Primavera, Retail) and OCI IAM, including data ingestion, identity correlation, role catalog publishing, and policy configuration.</li><li>Design and implement OAG Access Certification campaigns — user access reviews, role reviews, and SoD reviews — with configurable reviewer workflows, escalation paths, and remediation actions, tailored to internal and external user populations.</li><li>Build and configure OAG Access Request workflows enabling self-service role and resource requests with approval chains, justification capture, time-bound access, and automatic provisioning upon approval.</li><li>Design and execute the OAG SoD policy library aligned to Oracle Fusion Finance, HCM, SCM, and EPM business processes, including policy definition, conflict identification, remediation guidance, and compensating control documentation.</li><li>Architect cross-application identity correlation and a unified identity profile across Oracle SaaS, OCI PaaS, and external applications, ensuring a consistent identity lifecycle regardless of user type or application.</li><li>Define and configure Application Roles, Enterprise Roles, and Role Hierarchies within OCI IAM aligned to Fusion RBAC design, ensuring end-to-end role lifecycle from Fusion role creation through IAM assignment and OAG governance.</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As an<b> Oracle IAM Developer Consultant </b>at Accenture, you will join the Oracle Cloud Security Delivery team and deliver OCI IAM and OCI OAG projects. You will ensure service quality and efficiency and manage delivery outcomes, acting as a subject matter expert who collaborates and performs effectively, takes responsibility for assigned tasks, engages with multiple teams, and contributes to key decisions. Advanced proficiency in Oracle IAM and Oracle Cloud Security is mandatory, with advanced proficiency in Oracle Fusion Applications recommended.</p><br><br><br><p><b>Key Responsibilities:</b></p><br><br><ul><li>Design, build, test, and go-live OCI IAM security configurations, including Identity Domains, Sign-On Policies, MFA policies, Network Restrictions, Adaptive Security, Risk-Based Authentication, and Session Management across all environments (non-prod and production).</li><li>Architect and implement multi-domain IAM topology spanning multiple identity domains across application landscapes (Oracle Fusion, Primavera, Retail, Sales Cloud, iSupplier Portal, Partner and Agent portals) and environments (Dev, Test, UAT, Prod).</li><li>Define and configure differentiated user journeys and authentication experiences for multiple user types — internal employees and external users (iSupplier, Partners, Agents, Contractors) — with appropriate trust levels, MFA factors, and session policies per user population.</li><li>Design and implement SAML 2.0 federation between OCI IAM Identity Domains and Oracle Fusion SaaS applications, third-party SP/IdP integrations, and external identity providers, including metadata exchange, attribute mapping, and role provisioning via assertions.</li><li>Design and implement SCIM 2.0 provisioning integrations between OCI IAM, Oracle Fusion applications, and third-party systems (for example, IBM Maximo and SAP Ariba) to enable automated joiner, mover, and leaver lifecycle management across all user types.</li><li>Develop custom connectors within OCI IAM / OAG for automated user provisioning and role assignment for applications without native SCIM support, including REST/SOAP-based connector logic, attribute transformation, and error-handling workflows.</li><li>Configure OAG connected systems for Oracle Fusion (HCM, Finance, SCM, EPM, Primavera, Retail) and OCI IAM, including data ingestion, identity correlation, role catalog publishing, and policy configuration.</li><li>Design and implement OAG Access Certification campaigns — user access reviews, role reviews, and SoD reviews — with configurable reviewer workflows, escalation paths, and remediation actions, tailored to internal and external user populations.</li><li>Build and configure OAG Access Request workflows enabling self-service role and resource requests with approval chains, justification capture, time-bound access, and automatic provisioning upon approval.</li><li>Design and execute the OAG SoD policy library aligned to Oracle Fusion Finance, HCM, SCM, and EPM business processes, including policy definition, conflict identification, remediation guidance, and compensating control documentation.</li><li>Architect cross-application identity correlation and a unified identity profile across Oracle SaaS, OCI PaaS, and external applications, ensuring a consistent identity lifecycle regardless of user type or application.</li><li>Define and configure Application Roles, Enterprise Roles, and Role Hierarchies within OCI IAM aligned to Fusion RBAC design, ensuring end-to-end role lifecycle from Fusion role creation through IAM assignment and OAG governance.</li></ul><br><br> </div>

Company Description Skybridge is an experience-focused event management company that turns bold visions into memorable, high-impact events. The team combines creativity, precision, and operational excellence to design and deliver experiences that captivate and inspire diverse audiences. Skybridge partners closely with clients to translate ideas into tailored, end-to-end event solutions. The organization values passion, innovation, and craftsmanship, creating a collaborative environment for professionals who enjoy shaping exceptional moments. Team members contribute to events that leave a lasting impression long after they conclude. We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The ideal candidate will be young & energetic, able to appropriately identify the needs of new customers in order to aid customers in their success using our services and this will be achieved by developing an appropriate level of communication with clients and the internal team members, prioritizing tasks and time managing requests, innovating out of the box solutions to meet clients’ needs and have a clear understanding of the technical aspects of the services that the company offers. We are looking for a Business Development Manager who will be able to approach potential customers with the aim of winning new business, you'll strive to maintain good relationships with existing clients, gaining repeat business wherever possible. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients. <br>JOB DESCRIPTION Industry: Events, Marketing & Advertising Job Type: Full Time - Onsite - Maadi Egypt Experience: 3 to 6 year Salary: Negotiable <br><br>RESPONSIBILITIES <br>• Develop sales strategies to achieve the short and long term sales revenue objectives• Review the sales processes and suggest improvements.• Communicate regularly with customers and management to discuss about advertising project progress, status etc..• Design and implement marketing strategy; including product finalization and pricing details. • Develop innovative and creative ideas for increasing sales.• Prepare contracts for both clients and suppliers, ensuring adherence to law-established rules and company guidelines•Prioritize customers based on revenue potential.• Keep track of annual events in the UAE and identified clients who would be participating. • Assist with sales reports for MTD and YTD performance• Identify decision-makers within targeted leads to begin the sales process.• Maintain and expand the company’s database of prospects.• Set up and deliver sales presentations, product/service demonstrations, and other sales actions• Assist in creating RFP responses to potential clients• Building, Managing & Maintaining Client Relationship to produce Quality Services Deliverance• Manage Key accounts and ensure completion of deliverables Oversee and manage all events, brand activations.• Responsible for sourcing and negotiation of all third-party suppliers, maximizing profit margins• Controlling the production in the workshop to ensure it is as per Client’s requirements.• Interacting with the Client on site to ensure the quality being delivered is as per expectations.• Promote company’s services and enhance brand awareness in the digital space.• Promote the company’s products/services addressing or predicting clients’ objectives• Determine new sales opportunities by studying the latest market trends.• Arrange business meetings with prospective clients• Maintain good relationship with new clients to ensure continuous business growth. • Manage and maintain account relationships through senior-level engagements.• Create presentations, preparing required briefs, fine-tuning marketing plans and all required documents like" schedules, budget allocations, media plans, marketing plans and develop advertising strategies...etc. • Develop strategies for profit and pricing proposals, as well as communicate and understand industry trends, and critical success factors for an effective rollout.• Engage with extended teams in responding to RFPs (Request for Proposals), product transition plans, and resource planning.• Ability to work in a team. Excellent coordination and initiative when dealing with productions, suppliers, and the creative department.• Ensure providing a comprehensive brief to the Art department to deliver a successful artwork as agreed with Account requests/requirements.• Achieve set monthly and quarterly sales target• Responsible for all client communications on all management levels to ensure full client care and support and handle all complaints.• Coordinate with staff members working on the same account to ensure consistent service. • Understanding of brand guidelines & creative quality.• Follow up with all the departments to ensure delivery on time.• Plan and implementation all clients' events from start to finish.• Supervise delivery of all the account requirements.• Prepare proposals for all activities and present it to client.• Manage outsources and suppliers’ deliverables.• Supporting the Sales & Marketing Manager.• Forecasts and tracks client account metrics REQUIREMENTS• Drive to surpass growth targets and revenue projections by coordinating and planning event sales • Proficiency in MS Office and CRM software (e.g. Salesforce)• Proficiency in English• Market knowledge• Communication and negotiation skills• Ability to build rapport• Bachelor’s degree holder• Experience within the Event, Marketing & Advertising Field• Business Development Experience• Articulate and well accustomed to a client-facing role• Ability to work under pressure, meet deadlines and sales targets• Excellent Analytical Skills and Time Management Skills• Creative and have an out of the box attitude towards solving complex problems• Works well with colleagues• UAE Experience is a must• Valid Driving License is a must

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Title:</strong> <strong>Client Services Manager</strong><br><strong>Company:</strong> <strong>Rescom Financial Services</strong><br><strong>Location:</strong> <strong>Miami, Florida, United States</strong><br><strong>Employment Type:</strong> <strong>Full-Time</strong><br><strong>Salary:</strong> <strong>$125,000 - $175,000 per annum</strong><br><strong>Job Overview</strong><br>Rescom Financial Services is seeking a dedicated and experienced <strong>Client Services Manager</strong> to join our dynamic team in Miami. We are a leading firm in the mortgage industry, renowned for our professionalism, client-centric approach, and relentless pursuit of the best financial solutions for our clients. This is a pivotal role responsible for leading our client services team and ensuring the delivery of an exceptional experience that reflects our core values. The ideal candidate will be a natural leader with a passion for building strong relationships and a proven track record of success in a client-facing management role within the financial services sector.<br><strong>Responsibilities</strong><br>As the Client Services Manager, you will be responsible for upholding and enhancing our reputation for outstanding service. Your key duties will include:<br>* Leading, mentoring, and developing the client services team to foster a high-performance, collaborative, and positive work environment.<br>* Acting as the primary point of contact for key clients and managing escalated service issues with professionalism and efficiency.<br>* Developing and implementing strategies to improve the overall client journey, increase satisfaction, and promote client retention.<br>* Monitoring team performance, setting clear objectives, and providing regular feedback and coaching to ensure service excellence.<br>* Collaborating closely with other departments to ensure a seamless and integrated service delivery process for every client.<br>* Analysing client feedback and service metrics to identify trends, report on performance, and drive continuous improvement.<br>* Cultivating and maintaining strong, long-term relationships built on trust, expertise, and a commitment to achieving client goals.<br><strong>Qualifications</strong><br>We are looking for a professional who is aligned with our people-first business philosophy and has the experience to lead a successful team.<br>* Proven experience in a client services, account management, or relationship management leadership role, preferably within the mortgage or financial services industry.<br>* Exceptional interpersonal, written, and verbal communication skills, with an ability to engage effectively with clients and colleagues at all levels.<br>* Strong leadership and team management capabilities, with a talent for motivating and inspiring others.<br>* A deep-seated commitment to delivering an outstanding client experience.<br>* Excellent problem-solving and decision-making skills, with the ability to navigate complex situations with a positive and focused attitude.<br>* A bachelor's degree in Business, Finance, or a related field is highly desirable.<br>* Proficiency in using CRM systems and other standard business software.<br><strong>Benefits</strong><br>At Rescom Financial Services, we believe that our team's experience is paramount. We are pleased to offer a competitive benefits package, including:<br>* A highly competitive salary and performance-based incentives.<br>* Comprehensive health, dental, and vision insurance plans.<br>* Generous paid time off and holiday entitlement.<br>* Significant opportunities for professional development and career progression.<br>* A supportive, upbeat, and collaborative company culture where your contribution is truly valued.</p><br><br> <br><br> </div>

<p><h4>Company description</h4> <p>The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.</p> <br> <h4>Job description</h4> <p>We are seeking a detail-oriented and organized Learning & Development Coordinator to join our team in 6th of October City, Egypt. In this role, you will support the design, development, and delivery of training programs that enhance employee skills and foster professional growth. You will work collaboratively with various departments to identify learning needs and coordinate comprehensive training initiatives that align with organizational objectives. This position offers an excellent opportunity to make a meaningful impact on employee development while building your expertise in the learning and development field.</p> <br> <p><strong>Responsibilities:</strong></p> <ul> <li>Coordinate the planning, scheduling, and execution of training programs and workshops across the organization</li> <li>Support the development of training materials, including presentations, handouts, and digital content</li> <li>Manage the Learning Management System (LMS), including course uploads, user enrollment, and tracking participant progress</li> <li>Assist in conducting training needs assessments and analyzing feedback to improve program effectiveness</li> <li>Organize and maintain training records, documentation, and compliance files</li> <li>Communicate with trainers, facilitators, and participants to ensure smooth program delivery</li> <li>Support the onboarding process by coordinating new employee orientation and training activities</li> <li>Prepare training reports and performance metrics to measure program impact and ROI</li> <li>Collaborate with department managers to identify skill gaps and recommend targeted learning solutions</li> <li>Maintain training schedules, calendars, and resource inventories</li> <li>Assist in evaluating training effectiveness through surveys, assessments, and participant feedback</li> <li>Support the development and implementation of employee development initiatives and career pathing programs</li> </ul> <br> <p><strong>Qualifications:</strong></p> <ul> <li>2-3 years of experience in learning and development, human resources, or training coordination</li> <li>Proficiency with Learning Management Systems (LMS) and training software platforms</li> <li>Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously</li> <li>Excellent written and verbal communication skills in English</li> <li>Experience coordinating training programs and workshops</li> <li>Familiarity with adult learning principles and instructional design concepts</li> <li>Proficiency with Microsoft Office Suite and Google Workspace</li> <li>Strong attention to detail and ability to maintain accurate records</li> <li>Experience with employee onboarding and orientation processes</li> <li>Ability to work collaboratively with cross-functional teams</li> <li>Time management skills and ability to meet deadlines</li> <li>Preferred: Experience with virtual training platforms and webinar tools</li> <li>Preferred: Basic knowledge of graphic design or content creation tools</li> <li>Preferred: Experience with training evaluation methods and assessment tools</li> <li>Preferred: Familiarity with ADDIE model or other instructional design frameworks</li> </ul></p><p></p>

<p><h4>About us</h4> <p>Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.</p> <p>We are looking for Site Electrical Construction Supervision Lead who will be accountable for providing leadership and oversight of all electrical construction supervision activities on site.</p> <h4>Duties and responsibilities</h4> <ul> <li>Organizes and leads Worley electrical and construction supervision team to help delivery of effectively and technically developed project that meets the contract and standards' requirements, local and international codes, timeline and budget.</li> <li>Represents Worley at internal & external meetings on the project.</li> <li>Ensures Worley electrical construction supervision systems and procedures are developed and rolled out for the project and work is performed in accordance with the internal processes and standards.</li> <li>Coordinates effectively with other project personnel.</li> <li>Responsible for ensuring that no technical changes are implemented without prior approval as per EPC contract procedure and regulatory requirements.</li> <li>Ensures that the Worley electrical construction supervision team and any third party subcontractors adhere to the overall project execution plan and project quality plan.</li> <li>Reviews work procedures or method statements, safety and hazard assessments.</li> <li>Monitors and ensures construction and testing of NPP’s electrical and associated systems; develops comments pertaining to non-compliance with design.</li> <li>Reviews, comments and prepares drafts of client correspondence pertaining to electrical construction.</li> </ul> <h4>Experience and qualifications</h4> <ul> <li>Bachelor’s degree or higher in Electrical Engineering or higher.</li> <li>Strong construction oversight skills.</li> <li>10+ years of NPP construction supervision experience including management of multi-cultural teams.</li> </ul> <h4>Special job requirements</h4> <ul> <li>Ability to analyze, communicate, influence and persuade.</li> <li>Strong written and verbal communication skills in English are essential, understanding of Russian is a plus.</li> <li>Organized and disciplined, capable of planning, scheduling and controlling tasks and events.</li> <li>Strong leadership skills, problem solving and conflict resolution skills.</li> <li>Awareness of project estimates and budgets.</li> </ul> <h4>Moving forward together</h4> <p>We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.</p> <p>And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.</p> <p>And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.</p></p><p></p>

ABOUT ABDUL LATIF JAMEEL<br>Abdul Latif Jameel… a place to realize your potential. Through Respect, Continuous Improvement, Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and success flourish. Abdul Latif Jameel is a global investor and 80-year-old network of internationally diversified businesses shaping the future of core sectors driving the global economy including, Mobility, Energy, Environmental Services, Financial Services and Health; together with land & real estate development, logistics, electronics retailing and media services. Established in 1945 Abdul Latif Jameel has a presence in more than 35 countries employing over 11,000 people from more than 85 nationalities.<br>About The Role<br>Lead the end-to-end design, configuration, integration, deployment, and stabilization of SAP Success Factors Employee Central (EC) across a multi-country rollout. The consultant will own solution quality from global-template decisions through country localization, testing, cutover, and hypercare, while remaining personally hands-on in the system. The initial delivery priority is Italy, Poland, and the United Kingdom. The role will then extend the approved global template to Algeria, Spain, China, and Japan, balancing global consistency with statutory, regulatory, payroll, security, and data-privacy requirements in each country.<br>KEY ACCOUNTABILITIESOwn the EC workstream across discovery, fit-to-standard and localization workshops, solution design, configuration, integration, testing, deployment, cutover, hypercare, and transition to support. Translate the global HR operating model into a scalable EC global template, clearly separating globally governed design from justified country-specific deviations. Configure and govern Foundation Objects, Generic Objects/MDF, Corporate and HRIS Data Models, country-specific fields, associations, picklists, validations, and effective-dated behavior. Design and configure business rules, workflows, event reasons, event derivation, alerts, notifications, and approval routing for hire-to-retire processes. Configure Position Management, organizational structures, incumbency and vacancy rules, position-to-job relationships, synchronization, and position-based workflows. Configure People Profile and relevant employee data sections, UI rules, field visibility, localization, and auditable data access. Configure Time Off and absence processes where in scope, including time types, work schedules, holiday calendars, accruals, eligibility, workflows, and downstream hand-offs. Design and implement Role-Based Permissions (RBP), target populations, permission groups, delegated access, privacy controls, and segregation-of-duties considerations. Define operational, audit, and reconciliation reporting using standard EC reporting tools; support dashboard or analytics requirements where applicable. Lead data migration strategy, templates, extraction/mapping, cleansing rules, transformation, load cycles, validation, reconciliation, defect resolution, and business sign-off. Prepare and lead system integration testing (SIT), support user acceptance testing (UAT), manage traceability and defects, and verify end-to-end scenarios across HR, identity, payroll, and downstream systems. Own cutover planning and rehearsals, production readiness, go-live execution, hypercare triage, stabilization, handover, and knowledge transfer. Control EC configuration promotion and release/transport management across environments, including change logs, dependencies, regression impact, release notes, and rollback considerations. Produce and maintain high-quality functional and technical documentation, including solution designs, configuration workbooks, field mappings, integration specifications, test evidence, cutover plans, operating procedures, and support guides.<br>Geographic Scope<br>Phase 1 — priority: Italy, Poland, United Kingdom. Immediate design authority and hands-on EC localization. Evidence of recent implementation delivery in these countries is a primary screening requirement. Phase 2 — extension: Algeria, Spain, China, Japan. Template extension with local legal, data, language, identity, payroll, integration, and operational requirements assessed and configured country by country.<br>QUALIFICATIONS & EXPERINCE<br>Bachelor’s degree (or recognized equivalent) in Information Technology, Computer Science, Engineering, or a closely related discipline is mandatory. Current SAP Success Factors Employee Central certification is mandatory and must be valid/verifiable at the time of submission and throughout the engagement, subject to SAP certification-maintenance requirements.8–12+ years of SAP HCM and/or SAP Success Factors experience, with at least 5 years of deep, recent Employee Central implementation experience. Minimum four full-cycle EC implementations, including at least two delivered as the hands-on EC lead or senior solution/configuration lead. Demonstrable production implementations in multiple countries named in this description. Italy, Poland, and the United Kingdom are the priority and must be evidenced clearly in the candidate profile. Strong understanding of global HR data, effective dating, employee lifecycle processes, organization and position structures, payroll touchpoints, security, auditability, and data governance. Proven ability to work directly with HR, IT, payroll, legal, privacy, information security, enterprise architecture, integration teams, local country teams, and third-party vendors. Professional English communication and documentation skills; Italian, Polish, Spanish, Arabic, Chinese, or Japanese language capability is advantageous but not mandatory unless required by the assignment. Ability to travel to rollout locations and work across European and Asian time zones as agreed for the engagement.<br>Mandatory Hands-on Skills EC core configuration Foundation Objects; MDF/Generic Objects; Corporate and HRIS Data Models; country-specific fields; picklists; associations; effective dating; UI configuration. Process automation Business rules; workflows; event reasons; event derivation; notifications; validations; hire-to-retire process configuration. Organization & profile Position Management; organizational structures; People Profile; field visibility; synchronization; delegated access. Time & absence Time Off/absence configuration where applicable, including calendars, schedules, time types, accruals, eligibility, workflows, and integrations. Security & reporting RBP design/configuration; target populations; privacy-aware access; audit and reconciliation reporting. Identity & SSOIAS/IPS; SAML/SSO; Active Directory/Entra ID; attribute/claim mapping; JML; provisioning and deprovisioning; troubleshooting. Integration OData/APIs; Integration Center; CSV/SFTP/file interfaces; mappings; testing; monitoring; error handling; reconciliation; CPI collaboration. Delivery execution Migration and validation; SIT/UAT; cutover; hypercare; release/transport management; technical and functional documentation.<br>Preferred Skills & Certifications Current SAP Success Factors Employee Central Payroll certification, together with hands-on Employee Central Payroll implementation and integration experience; multi-country payroll delivery experience is highly desirable. SAP Integration Suite / Cloud Integration (CPI) familiarity sufficient to shape patterns, review mappings, analyze failures, and collaborate with integration developers. Experience integrating EC with Employee Central Payroll, SAP HCM payroll, and/or third-party payroll providers across multiple jurisdictions. Knowledge of Success Factors reporting and analytics, data-retention management, audit controls, and privacy-by-design practices. Experience with multilingual/global deployments, works councils, change management, training, and transition to managed services or internal support teams. Familiarity with other Success Factors modules and cross-module impacts, particularly Recruiting/Onboarding, Time, Compensation, Talent, and Learning. Leads design workshops decisively, asks detailed configuration questions, and converts ambiguous local needs into testable requirements and sustainable EC solutions. Balances global-template governance with legitimate statutory and operational localization; challenges unnecessary customization with evidence and alternatives. Communicates effectively from configuration specialists to executives, making dependencies, risks, decisions, and trade-offs visible early. Works collaboratively while retaining clear ownership for EC design quality, documentation, delivery commitments, and issue resolution. Coaches internal team members, conducts configuration/design reviews, and transfers knowledge so the solution remains supportable after handover. Operates with strong attention to detail, confidentiality, cultural awareness, and accountability across distributed international teams.<br>WHY JOIN ABDUL LATIF JAMEEL<br>Set up business from ground. Be part of a globally respected, family-owned organization with 80 years of pioneering history Work across diverse cultures and geographies with real international exposure Join a people-first culture built on Respect, Continuous Improvement, Pioneering Spirit, and Empowerment<br>READY TO MAKE YOUR MARK?<br>If you are ready to grow, contribute, and realize your potential within one of the region's most respected organizations — we would love to hear from you. Apply now!

<p><b>Line of Service</b></p>Advisory<p></p> <p><b>Industry/Sector</b></p>Technology<p></p> <p><b>Specialism</b></p>Advisory - Other<p></p> <p><b>Management Level</b></p>Senior Associate<p></p> <p><b>Job Description &amp; Summary</b></p>At PwC, our Business Analysts help clients translate business needs into clear requirements, structured insights, and practical solutions that support successful project delivery and business outcomes.<br> <br>A career within General Consulting will provide you with the opportunity to work alongside business leaders on complex business challenges and transformation initiatives. You will support clients across supply chain and operations topics by analysing business needs, assessing data, supporting solution design, facilitating stakeholder alignment, and helping deliver high-quality project outcomes<p></p> <p></p> Hiring Requirements Proposal Support <ul><li>Support the development and refinement of proposals by gathering relevant information, conducting preliminary analysis, and ensuring client requirements are clearly addressed.</li><li>Contribute to the preparation of proposal materials and presentations, translating complex information into clear, structured, and visually compelling content.</li></ul> Project Participation &amp; Support Business Analysis &amp; Assessment <ul><li>Gather, analyse, and document business requirements across supply chain and operations engagements.</li><li>Assess current business capabilities, ways of working, data, systems, and stakeholder needs to identify gaps, dependencies, and opportunities.</li><li>Support the development of business cases, options assessments, and recommendations.</li></ul> Solution &amp; Operating Model Support <ul><li>Analyse client data, industry trends, and leading practices to support the development of supply chain strategies, operating models, business capabilities, and technology-enabled solutions.</li><li>Translate business needs into functional requirements, user stories, process requirements, and solution specifications where required.</li><li>Support the evaluation of solution options and their alignment with business objectives.</li></ul> Workshops &amp; Stakeholder Engagement <ul><li>Prepare and tailor workshop materials based on client needs and project objectives.</li><li>Facilitate requirements-gathering sessions, stakeholder interviews, and workshops.</li><li>Capture decisions, actions, requirements, and key outcomes and ensure alignment across stakeholder groups.</li></ul> Project &amp; PMO Support <ul><li>Support project planning, governance, reporting, documentation, and delivery tracking.</li><li>Coordinate project activities and maintain key project artefacts, risks, actions, issues, and dependencies.</li><li>Perform quality reviews of project deliverables and support alignment with agreed objectives and requirements.</li></ul> Thought Leadership <ul><li>Contribute insights and analysis on emerging supply chain, operations, technology, and market trends.</li><li>Support the development of publications, white papers, campaigns, and other thought leadership materials.</li><li>Research leading practices and emerging technologies relevant to supply chain and operations.</li></ul> What You Bring <ul><li>Initial experience in consulting, business analysis, supply chain, operations, or related business transformation engagements.</li><li>Understanding of key supply chain areas such as planning, procurement, logistics, inventory, order management, or supply chain operating models.</li><li>Strong analytical and problem-solving skills, with the ability to structure complex business problems and translate findings into clear recommendations.</li><li>Experience gathering and documenting business requirements and working with multiple stakeholder groups.</li><li>Strong presentation and slide-writing skills, with proficiency in PowerPoint and the ability to communicate complex ideas clearly.</li><li>Proficiency in analytical tools such as Excel, Power BI, Alteryx, or similar tools used within supply chain and business analysis.</li><li>A collaborative, hands-on mindset and the ability to work effectively in multidisciplinary project teams.</li><li>Fluent written and spoken<b> English; German is an advantage.</b></li><li>Willingness to travel where required as part of client engagements.</li></ul> <p></p> <p></p> <p></p> <p><b>Education</b><i>(if blank, degree and/or field of study not specified)</i></p>Degrees/Field of Study required:<p></p> <p></p>Degrees/Field of Study preferred:<p></p> <p><b>Certifications</b><i>(if blank, certifications not specified)</i></p> <p></p> <p><b>Required Skills</b></p> <p></p> <p><b>Optional Skills</b></p>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Modeling, Communication, Competitive Analysis, Creativity, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Digitization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Marketing Management, Market Research, Market Trends, Operationalization, Optimism {+ 17 more}<p></p> <p><b>Desired Languages</b><i>(If blank, desired languages not specified)</i></p> <p></p> <p><b>Travel Requirements</b></p>Not Specified<p></p> <p><b>Available for Work Visa Sponsorship?</b></p>No<p></p> <p><b>Government Clearance Required?</b></p>No<p></p> <p><b>Job Posting End Date</b></p> <p></p> <p></p> <p></p> <p></p> <p></p> <p></p> <p></p> <p></p> <p></p> <p></p> <p></p> <p></p> <p></p> <p></p> <p></p> <p></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Initial experience in consulting, business analysis, supply chain, operations, or related business transformation engagements.</li><li>Understanding of key supply chain areas such as planning, procurement, logistics, inventory, order management, or supply chain operating models.</li><li>Strong analytical and problem-solving skills, with the ability to structure complex business problems and translate findings into clear recommendations.</li><li>Experience gathering and documenting business requirements and working with multiple stakeholder groups.</li><li>Strong presentation and slide-writing skills, with proficiency in PowerPoint and the ability to communicate complex ideas clearly.</li><li>Proficiency in analytical tools such as Excel, Power BI, Alteryx, or similar tools used within supply chain and business analysis.</li><li>A collaborative, hands-on mindset and the ability to work effectively in multidisciplinary project teams.</li><li>Fluent written and spoken<b> English; German is an advantage.</b></li><li>Willingness to travel where required as part of client engagements.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>A Senior QC Engineer is a hands-on quality control professional responsible for performing manual, automation, API, and performance testing to ensure high-quality software delivery. The role involves designing and executing test strategies, developing and maintaining automation scripts, utilizing AI-assisted testing tools to improve efficiency, preparing testing artifacts, and supporting successful product releases. This full-time position reports to the QC Lead or Quality Manager and is ideal for technically skilled professionals who enjoy problem-solving, adopting modern testing practices, and working in fast-paced, collaborative environments.</p><br><p><strong>Responsibilities</strong></p><br><p><strong>1.&nbsp; Manual Testing &amp; Test Execution</strong></p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design, write, and execute manual test cases, test scenarios, and test scripts covering functional, regression, integration, end-to-end, API, and performance testing.</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Perform exploratory, smoke, and sanity testing to validate application builds before release.</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Execute planned test cycles, document test results, log and manage defects with clear reproduction steps, and verify software fixes through regression testing.</p><br><p><strong>2.&nbsp; Test Automation Engineering</strong></p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop, maintain, and execute automated test scripts and contribute to the continuous improvement of automation frameworks.</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Enhance test coverage by maintaining automation suites and integrating automated tests into CI/CD pipelines where applicable.</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Review, debug, and optimize automation scripts to improve reliability and execution efficiency.</p><br><p><strong>3.&nbsp; Performance Testing &amp; Optimization</strong></p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design, execute, and analyze performance, load, stress, endurance, and scalability tests to evaluate system reliability, responsiveness, and stability under varying workloads.</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify, analyze, and report performance bottlenecks while collaborating with development and infrastructure teams to recommend and validate performance improvements.</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor performance test results and provide recommendations to improve application scalability and user experience.</p><br><p><strong>4.&nbsp; AI-Assisted Quality Engineering</strong></p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Utilize AI-powered tools to accelerate test case generation, automation scripting, test data creation, defect analysis, and testing documentation while validating the accuracy and quality of AI-generated outputs.</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Evaluate and adopt AI-assisted testing techniques to improve testing effectiveness, productivity, and software quality.</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Apply AI tools responsibly to enhance test coverage, identify potential risks, and optimize testing workflows.</p><br><p><strong>5.&nbsp; Test Documentation &amp; Reporting</strong></p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare, maintain, and deliver testing artifacts, including test plans, test cases, test data, traceability matrices, test execution reports, defect reports, and test summary reports.</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide accurate testing status updates, quality metrics, defect summaries, and risk assessments to project stakeholders.</p><br><p><strong>6.&nbsp; User Acceptance Testing (UAT)</strong></p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support User Acceptance Testing by preparing test cases, assisting with test environments, coordinating with stakeholders, executing UAT scenarios, and validating business requirements.</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure UAT activities are completed successfully before production release.</p><br><p><strong>7.&nbsp; Defect Management &amp; Root Cause Analysis</strong></p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Investigate, identify, and document root causes of software defects while collaborating with development teams to support timely resolution.</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist developers in reproducing and validating reported issues within test environments.</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analyze recurring defects and recommend preventive quality improvements.</p><br><p><strong>8.&nbsp; Requirements Analysis &amp; SDLC Participation</strong></p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Review business and functional requirements to ensure completeness, testability, and adequate test coverage.</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in all phases of the Software Development Life Cycle (SDLC), including requirements analysis, test planning, execution, validation, and release activities.</p><br><p><strong>9.&nbsp; Knowledge Sharing &amp; Team Collaboration</strong></p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Mentor and provide technical guidance to junior and mid-level QC engineers on testing best practices, automation techniques, AI-assisted testing tools, and quality processes.</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate closely with development, product, business, and infrastructure teams to ensure high-quality software delivery.</p><br><p><strong>10.&nbsp; Quality Improvement</strong></p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Contribute to improving testing methodologies, quality standards, templates, automation practices, AI-enabled quality engineering processes, and performance testing strategies.</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify opportunities for process improvement and recommend solutions to improve product quality and testing efficiency.</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Perform other duties as assigned.</p><br> </div>

<p><em>At Sana Commerce, we’re committed to creating an inclusive environment because we know our diverse workforce is one of our greatest strengths.</em></p><p><br></p><p>It all started in 2007, with a pizza and a plan. For almost two decades Sana has helped manufacturers, distributors and wholesalers sell online, deeply integrated with their ERP. Now we are building our next product.</p><p><br></p><p>We're building a new, AI-native product for agentic B2B commerce. It gives buyers, sellers and AI agents the same answer – the right product at the customer's contracted price – in every channel, from the web shop to email. It's built by a lean, AI-native engineering team where coding agents are part of how we ship: small teams, large scope.</p><p><br></p><p>We're looking for a <strong>Senior Engineering Manager</strong> to lead engineering for our new product and to be the first leader of our fast-growing engineering community in Egypt. It's one job with two sides:</p><ul><li><strong>Product engineering leadership.</strong> You lead the engineering organization that builds the product across our teams. You manage the engineers and make sure a lean, AI-native group of engineers across the UAE, Ukraine and Egypt delivers quickly and with high quality.</li><li><strong>Egypt site leadership. </strong>Egypt is our main engineering hub, with a rapidly expanding team. Our Egyptian engineers work in different teams, each with its own day-to-day lead. You're their local leader and first point of contact: the person who builds the community, looks after their wellbeing and growth, and helps us grow the team. Much of this is informal leadership – you lead through trust and influence, not through the reporting line.</li></ul><p><br></p><p>This is primarily a people and delivery leadership role rather than a hands-on coding role. You'll bring enough technical depth to understand the architecture, ask the right questions and work closely with engineers. You'll partner closely with Product Management and Architecture.</p><p><br></p><p><strong>What we offer</strong></p><ul><li>The chance to shape a new AI-native product and build a new engineering site.</li><li>Hybrid working, 3 days a week in our Alexandria office.</li><li>A global and customized onboarding program (9,1/10 rated by previous hires);</li><li>Working closely with global leaders on strategic initiatives;</li></ul><p><br></p><p><strong>What you'll be doing</strong></p><p><br></p><p><u>Leading product engineering</u></p><ul><li>Keeping a fast-moving product on track, turning the roadmap into reliable delivery across Buyer Channels, Seller Studio and Platform.</li><li>Shaping small, autonomous teams with clear ownership and ways of working that suit a distributed organization. • Helping teams get real value from AI coding agents, with clear quality standards and metrics that show measurable impact.</li><li>Building in reliability with the Platform team: observability, SLOs and incident management.</li><li>Coaching team leads and senior engineers, and hiring and developing engineers across all locations.</li></ul><p><br></p><p><u>Leading our Egypt engineering community</u></p><ul><li>Being the local face of Sana and first point of contact for every engineer in Egypt, whatever their team.</li><li>Holding regular 1:1s to support engineers’ growth and careers.</li><li>Building a connected Sana community in Egypt and growing the team.</li></ul><p><br></p><p><strong>What you'll bring</strong></p><p><br></p><p><u>Must-haves</u></p><ul><li>5+ years in engineering management, including 2+ years leading multiple teams or team leads.</li><li>A background as a senior engineer or tech lead, with a strong understanding of cloud-native, API-first systems (Azure is a plus).</li><li>A track record of delivering a new product to production and running it, with measurable outcomes.</li><li>Hands-on experience with AI coding tools, yourself or through teams you've led, and a clear view of where they help and where they fail.</li><li>Track record of developing engineers, and excellent written and spoken English.</li></ul><p><br></p><p><u>Nice-to-haves</u></p><ul><li>Experience setting up or leading an engineering site.</li><li>Experience with LLM or agent-based products, or with B2B commerce.</li><li>Experience leading distributed teams across cultures, including through influence.</li><li>Experience with Microsoft Azure cloud platform.</li></ul><p><br></p><p><strong>Who we are</strong></p><p>At Sana Commerce, our values drive everything we do:</p><ul><li><strong>Champions of Our League</strong> – We deliver lasting success, balancing quick wins and long-term value</li><li><strong>Supercharge Our Customers</strong> – We’re revolutionizing B2B commerce together, helping our customers to lead and succeed</li><li><strong>Determined to Grow</strong> – We embrace challenges, growing and raising the bar for ourselves and our industry</li><li><strong>Bold Together</strong> – We dare to be bold because we have each other’s back.</li></ul><p><br></p><p>Job descriptions can be tough to interpret. Even if you may not tick all the boxes,<strong> we</strong> <strong>have ambitious plans and we encourage people </strong>who share our vision and look forward to growing with us. <strong>Apply now.</strong></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><em>At Sana Commerce, we’re committed to creating an inclusive environment because we know our diverse workforce is one of our greatest strengths.</em>&nbsp;</p><br><p>It all started in 2007, with a pizza and a plan. For almost two decades Sana has helped manufacturers, distributors and wholesalers sell online, deeply integrated with their ERP. Now we are building our next product.</p><br><p>We're building a new, AI-native product for agentic B2B commerce. It gives buyers, sellers and AI agents the same answer – the right product at the customer's contracted price – in every channel, from the web shop to email. It's built by a lean, AI-native engineering team where coding agents are part of how we ship: small teams, large scope.</p><br><p>We're looking for a <strong>Senior Engineering Manager</strong> to lead engineering for our new product and to be the first leader of our fast-growing engineering community in Egypt. It's one job with two sides:</p><br><ul><li><strong>Product engineering leadership.</strong> You lead the engineering organization that builds the product across our teams. You manage the engineers and make sure a lean, AI-native group of engineers across the UAE, Ukraine and Egypt delivers quickly and with high quality.</li><li><strong>Egypt site leadership. </strong>Egypt is our main engineering hub, with a rapidly expanding team. Our Egyptian engineers work in different teams, each with its own day-to-day lead. You're their local leader and first point of contact: the person who builds the community, looks after their wellbeing and growth, and helps us grow the team. Much of this is informal leadership – you lead through trust and influence, not through the reporting line.</li></ul><p>This is primarily a people and delivery leadership role rather than a hands-on coding role. You'll bring enough technical depth to understand the architecture, ask the right questions and work closely with engineers. You'll partner closely with Product Management and Architecture.</p><br><p><strong>What we offer</strong></p><br><ul><li>The chance to shape a new AI-native product and build a new engineering site.</li><li>Hybrid working, 3 days a week in our Alexandria office.</li><li>A global&nbsp;and customized onboarding program (9,1/10 rated by previous hires);&nbsp;</li><li>Working closely with global leaders on strategic initiatives;</li></ul><br>Job Description<br><p><strong>What you'll be doing</strong></p><br><p><u>Leading product engineering</u></p><br><ul><li>Keeping a fast-moving product on track, turning the roadmap into reliable delivery across Buyer Channels, Seller Studio and Platform.</li><li>Shaping small, autonomous teams with clear ownership and ways of working that suit a distributed organization. • Helping teams get real value from AI coding agents, with clear quality standards and metrics that show measurable impact.</li><li>Building in reliability with the Platform team: observability, SLOs and incident management.</li><li>Coaching team leads and senior engineers, and hiring and developing engineers across all locations.</li></ul><p><u>Leading our Egypt engineering community</u></p><br><ul><li>Being the local face of Sana and first point of contact for every engineer in Egypt, whatever their team.</li><li>Holding regular 1:1s to support engineers’ growth and careers.</li><li>Building a connected Sana community in Egypt and growing the team.</li></ul><br>Qualifications<br><p><strong>What you'll bring</strong></p><br><p><u>Must-haves</u></p><br><ul><li>5+ years in engineering management, including 2+ years leading multiple teams or team leads.</li><li>A background as a senior engineer or tech lead, with a strong understanding of cloud-native, API-first systems (Azure is a plus).</li><li>A track record of delivering a new product to production and running it, with measurable outcomes.</li><li>Hands-on experience with AI coding tools, yourself or through teams you've led, and a clear view of where they help and where they fail.</li><li>Track record of developing engineers, and excellent written and spoken English.</li></ul><p><u>Nice-to-haves</u></p><br><ul><li>Experience setting up or leading an engineering site.</li><li>Experience with LLM or agent-based products, or with B2B commerce.</li><li>Experience leading distributed teams across cultures, including through influence.</li><li>Experience with Microsoft Azure cloud platform.</li></ul><br>Additional Information<br><p><strong>Who we are</strong></p><br><p>At Sana Commerce, our values drive everything we do:</p><br><ul><li><strong>Champions of Our League</strong> – We deliver lasting success, balancing quick wins and long-term value</li><li><strong>Supercharge Our Customers</strong> – We’re revolutionizing B2B commerce together, helping our customers to lead and succeed</li><li><strong>Determined to Grow</strong> – We embrace challenges, growing and raising the bar for ourselves and our industry</li><li><strong>Bold Together</strong> – We dare to be bold because we have each other’s back</li></ul><p>Job descriptions can be tough to interpret. Even if you may not tick all the boxes,<strong>&nbsp;we</strong>&nbsp;<strong>have ambitious plans and we encourage people&nbsp;</strong>who share our vision and look forward to growing with us.&nbsp;<strong>Apply now.</strong></p><br><br><br> </div>

<strong>Job Description<br><br></strong><strong>Mission<br><br></strong>The Valeo Service Digital Development team is continuing to grow and we are now looking for a Software Solution Architect.<br><br>Thanks to your passion and expertise in the Digital field, you will create successful products and solutions to assist the IS Digital department in building and delivering innovative projects to drive our business.<br><br>Valeo Service Digital departement is a customer oriented team, eager to develop the best solutions and to be the leader of the market in terms of Digital Experience.<br><br>Valeo Service is part of the Valeo Group, an Aftermarket Specialist serving both auto manufacturers dealers network with original equipment spares and the independent aftermarket with replacement parts and accessories for passenger cars and commercial vehicles.<br><br>Our ideal Solutions Architect will be acting as a consultant to our internal customers in delivering the most efficient solutions to accompany their business needs. This will require abilities to collaborate with cross-functional teams, working on several projects in parallel, and have a business and customer oriented mindset.<br><br>With the support of our Engineering teams, Software Developers and Project Managers you will ensure that your solutions deliver the most appropriate answer to the internal client requirements and be in line with your standards and best practices.<br><br><strong>Responsibilities<br><br></strong>In interaction with the IS Digital Manager as well as other departments, you will :<br><br><ul><li>Identify and understand internal customers needs and interpret customer’s requirements to define the most suitable solution for them.</li><li>Work directly with creative and technical team members to evaluate, architect multi-disciplinary solutions for end users</li><li>Conduct high-level solution studies:</li><li>Determine the systems, subsystems and interfaces (new, existing, impacted) involved to meet functional and non-functional requirements</li><li>Identify technical solutions for new systems (to be developed or purchased)</li><li>Define how suggested solutions will be integrated into the information system</li><li>Validate technical assumptions and evaluate alternatives (potentially through POC)</li><li>Provide project and people cost estimates for your solution</li><li>Conduct detailed architecture studies:</li><li>Define and ensure designed solution is aligned with Valeo’s standards rules, cyber security, best practices </li><li>Help identify the best architecture to implement/integrate/deploy the solution, and the path to reach that target</li><li>Provide the low-level architecture design and NFRs.</li><li>Implement solution and follow up on project completion </li><li>Determine project’s scope and define clear deliverables, roles, and responsibilities along with various stakeholders</li><li>Identify project delivery interdependencies and risks</li><li>Manage and drive internal and external parties upon whom successful project delivery is dependent.</li><li>Maintain project documentations and artefacts to track progress.</li><li>Reviews, recommends and adjusts schedule changes and identifies the impact on the organisation along with risk evaluation and mitigation plans.</li><li>Provide metrics and regular status updates to project stakeholders and to interested parties.</li><li>Complete and ensure the completion of internal IS processes for projects..<br><br></li></ul><strong>Qualifications - External<br><br></strong><strong>Education/Training<br><br></strong>Bachelor or Masters degree in computer science, computer engineering, or related technical<br><br><strong>Professional</strong> <strong>Experience<br><br></strong>The candidates should have from +5 years of project management experience and 3 years working at solution architect position<br><br><ul><li>You are graduated of a higher education in IT development and architecture and have acquired at least 5 years of experience in IT, including at least 3 years in an architect role, in a transverse architecture department or in projects, with design and development related to the web, mobile, data, integration between systems;</li><li>Extensive experience system analysis and in programming of software applications</li><li>Demonstrated leadership and project management skills</li><li>You master architecture modelling languages and techniques (e.g. UML, Archimate, DDD, BPMN, etc.);</li><li>You master the principles and models of integration design and service-oriented architectures (weak coupling/strong consistency, event-driven architecture, etc.);</li><li>You have experience in enterprise architecture and IS modernization;</li><li>You are comfortable with integration technologies (web services/REST API, Batch, ETL, RabbitMQ, Kafka);</li><li>You are comfortable with AWS technologies (especially ECS, EC2, API Gateway, SNS/SQS, S3, Lambda) and other technologies/languages (e.g. Node, PHP, React &amp; React Native, JavaScript, Docker, etc.) </li><li>Knowledge of modern concepts of software development and architectures (SoC, SaaS/PaaS/IaaS, SOA)</li><li>Ability to manage multiple projects and coordinate multiple teams at the same time</li><li>Consistently demonstrates clear and concise written and verbal communication</li><li>Sense of business with a strong sensibility to time to market</li><li>Result orientation, with desire to improve our customer's experience<br><br></li></ul><strong>You Will Be Successful In This Role If<br><br></strong><ul><li>You are recognized for your ability to communicate with different stakeholders, with active listening, humility and pedagogy; </li><li>you know how to vulgarise technical subjects in particular to convince your interlocutors;</li><li>You are particularly pragmatic and rigorous.</li><li>You are passionate about building software and customer oriented solutions<br><br></li></ul><strong>Languages<br><br></strong>Fluent in English; French is a plus

<p><strong>Job Purpose</strong></p><p class="MsoNormal">Manage assigned projects and their stakeholders to ensure minimal time-to-market and best deliverable outcome. This includes developing procedures, plans, &amp; new approaches to manage all projects’ streams. In addition to, preparing proper reporting documents that clearly describes benefits and status of the projects, while highlighting and escalating any risks or obstacles that may appear in a timely manner.</p><p><strong>Report To Position Name</strong></p><p class="MsoNormal">Communicate and cooperate with all stakeholders.</p><p class="MsoNormal">• Develop, and/or support in development of, reporting documents for key initiatives in ways that very clearly describe the project, benefits, and status.</p><p class="MsoNormal">• Manage and escalate project risks and issues.</p><p class="MsoNormal">• Prepare efficient planning and clear deliverables.</p><p class="MsoNormal">• Ensure correct delivery of the project (meet all requirements’ deliverables conform to quality standards...etc).</p><p class="MsoNormal">• Proactive project coordination and engagement with management.</p><p class="MsoNormal">• Follow up on functional and end-to-end testing.</p><p class="MsoNormal">• Review project status regularly to ensure progress or correction where necessary.</p><p class="MsoNormal">• Oversee all streams of a project to ensure completion on time and best deliverable outcome.</p><p class="MsoNormal">• Work cross-functionally with all teams.</p><p class="MsoNormal">• Accountable for long-term project roadmaps as well as day-to-day project management for multiple plans and teams working in the various work streams.</p>

<p><em>At Sana Commerce, we’re committed to creating an inclusive environment because we know our diverse workforce is one of our greatest strengths.</em> <br><br></p><p>It all started in 2007, with a pizza and a plan. For almost two decades Sana has helped manufacturers, distributors and wholesalers sell online, deeply integrated with their ERP. Now we are building our next product.<br><br></p><p>We're building a new, AI-native product for agentic B2B commerce. It gives buyers, sellers and AI agents the same answer – the right product at the customer's contracted price – in every channel, from the web shop to email. It's built by a lean, AI-native engineering team where coding agents are part of how we ship: small teams, large scope.<br><br></p><p>We're looking for a <strong>Senior Engineering Manager</strong> to lead engineering for our new product and to be the first leader of our fast-growing engineering community in Egypt. It's one job with two sides:<br><br></p><ul><li><strong>Product engineering leadership.</strong> You lead the engineering organization that builds the product across our teams. You manage the engineers and make sure a lean, AI-native group of engineers across the UAE, Ukraine and Egypt delivers quickly and with high quality. </li><li><strong>Egypt site leadership. </strong>Egypt is our main engineering hub, with a rapidly expanding team. Our Egyptian engineers work in different teams, each with its own day-to-day lead. You're their local leader and first point of contact: the person who builds the community, looks after their wellbeing and growth, and helps us grow the team. Much of this is informal leadership – you lead through trust and influence, not through the reporting line. </li></ul><p>This is primarily a people and delivery leadership role rather than a hands-on coding role. You'll bring enough technical depth to understand the architecture, ask the right questions and work closely with engineers. You'll partner closely with Product Management and Architecture.<br><br></p><p><strong>What we offer<br><br></strong></p><ul><li>The chance to shape a new AI-native product and build a new engineering site. </li><li>Hybrid working, 3 days a week in our Alexandria office. </li><li>A global and customized onboarding program (9,1/10 rated by previous hires); </li><li>Working closely with global leaders on strategic initiatives;<br><br></li></ul><strong>Job Description<br><br></strong><p><strong>What you'll be doing<br><br></strong></p><p><u>Leading product engineering<br><br></u></p><ul><li>Keeping a fast-moving product on track, turning the roadmap into reliable delivery across Buyer Channels, Seller Studio and Platform. </li><li>Shaping small, autonomous teams with clear ownership and ways of working that suit a distributed organization. • Helping teams get real value from AI coding agents, with clear quality standards and metrics that show measurable impact. </li><li>Building in reliability with the Platform team: observability, SLOs and incident management. </li><li>Coaching team leads and senior engineers, and hiring and developing engineers across all locations. </li></ul><p><u>Leading our Egypt engineering community<br><br></u></p><ul><li>Being the local face of Sana and first point of contact for every engineer in Egypt, whatever their team. </li><li>Holding regular 1:1s to support engineers’ growth and careers. </li><li>Building a connected Sana community in Egypt and growing the team. <br><br></li></ul><strong>Qualifications<br><br></strong><p><strong>What you'll bring<br><br></strong></p><p><u>Must-haves<br><br></u></p><ul><li>5+ years in engineering management, including 2+ years leading multiple teams or team leads. </li><li>A background as a senior engineer or tech lead, with a strong understanding of cloud-native, API-first systems (Azure is a plus). </li><li>A track record of delivering a new product to production and running it, with measurable outcomes. </li><li>Hands-on experience with AI coding tools, yourself or through teams you've led, and a clear view of where they help and where they fail. </li><li>Track record of developing engineers, and excellent written and spoken English. </li></ul><p><u>Nice-to-haves<br><br></u></p><ul><li>Experience setting up or leading an engineering site. </li><li>Experience with LLM or agent-based products, or with B2B commerce. </li><li>Experience leading distributed teams across cultures, including through influence. </li><li>Experience with Microsoft Azure cloud platform. <br><br></li></ul><strong>Additional Information<br><br></strong><p><strong>Who we are<br><br></strong></p><p>At Sana Commerce, our values drive everything we do:<br><br></p><ul><li><strong>Champions of Our League</strong> – We deliver lasting success, balancing quick wins and long-term value</li><li><strong>Supercharge Our Customers</strong> – We’re revolutionizing B2B commerce together, helping our customers to lead and succeed</li><li><strong>Determined to Grow</strong> – We embrace challenges, growing and raising the bar for ourselves and our industry</li><li><strong>Bold Together</strong> – We dare to be bold because we have each other’s back</li></ul><p>Job descriptions can be tough to interpret. Even if you may not tick all the boxes,<strong> we</strong> <strong>have ambitious plans and we encourage people </strong>who share our vision and look forward to growing with us. <strong>Apply now.<br><br></strong></p>

<p><b>JOB PURPOSE&nbsp;</b></p><p><br></p><p>The Customer Service Agent is responsible for delivering high-quality frontline service to passengers by providing accurate ticketing support, travel information, and daily assistance within metro stations. The role supports ticket sales and subscriptions, guides customer movement, and ensures a positive passenger experience through effective communication, operational awareness, and adherence to safety and service procedures. The Customer Service Agent contributes to efficient station operations by assisting with Ticket Vending Machine usage, managing queues, and maintaining professional service standards.</p> <h3>RESPONSIBILITIES/DUTIES</h3> <h4>Customer Interaction &amp; Service Delivery</h4> <ul> <li>Maintain a positive, empathetic, and professional attitude during all customer interactions.</li> <li>Respond promptly and effectively to customer inquiries and requests.</li> <li>Handle and resolve customer complaints professionally and escalate when necessary.</li> <li>Provide accurate information on routes, travel regulations, products, and services.</li> <li>Offer dedicated support to People of Determination (POD) and vulnerable passengers.</li> <li>Proactively welcome and guide passengers throughout the station environment.</li> <li>Ensure customer satisfaction by delivering consistent, high-quality service.</li> </ul> <h4>Ticketing &amp; Transaction Management</h4> <ul> <li>Sell, issue, renew, and process tickets and subscriptions accurately at Ticket Offices and Subscription Offices.</li> <li>Support passengers in operating Ticket Vending Machines and promote their use to improve service flow.</li> <li>Manage assigned ticketing and subscription products responsibly.</li> <li>Conduct accurate cash handling, including receiving payments, counting, sorting, recording, and reporting discrepancies.</li> <li>Verify tickets, subscription cards, and cash stock at the beginning and end of each shift.</li> <li>Use ticket office equipment, tools, and machines correctly and responsibly.</li> <li>Monitor the proper functioning of ticket office devices and report malfunctions promptly.</li> </ul> <h4>Ticket Vending Machine (TVM) Support</h4> <ul> <li>Assist customers in using Ticket Vending Machines and guide them through the transaction steps.</li> <li>Perform visual checks only to ensure Ticket Vending Machines are clean, accessible, and available for passenger use.</li> <li>Report all issues such as malfunctions, shortages, or operational concerns immediately to supervisors or technical teams.</li> <li>Communicate Ticket Vending Machine downtime or service disruptions clearly and professionally to passengers.</li> <li>Document TVM-related issues according to instructions when required.</li> </ul> <h4>Queue &amp; Crowd Management</h4> <ul> <li>Organize and manage customer queues during peak hours and high-demand periods.</li> <li>Support smooth customer flow in front of sales points and station entry/exit areas.</li> <li>Intervene proactively to prevent congestion and ensure efficient service delivery.</li> </ul> <h4>Administrative &amp; Record-Keeping Duties</h4> <ul> <li>Process customer forms, applications, and service requests accurately.</li> <li>Maintain detailed records of customer interactions, transactions, complaints, and observations.</li> <li>Communicate shift updates and relevant information accurately during handovers.</li> <li>Report operational deficiencies, emergencies, or incidents through the proper reporting chain.</li> <li>Ensure fingerprint attendance matches attendance records in compliance with company policies.</li> <li>Adhere to company dress code and maintain professional appearance at all times.</li> </ul> <h4>Internal Coordination &amp; Operational Support</h4> <ul> <li>Coordinate with colleagues and station teams to ensure continuity of service across shifts.</li> <li>Provide feedback to support improvements in customer service processes.</li> <li>Follow all operational guidelines, instructions, and procedures issued by management.</li> <li>Perform any additional duties assigned by supervisors or line managers.</li> </ul> <h4>Safety Responsibilities</h4> <ul> <li>Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.</li> <li>Comply with the requirements of RDMC RQHSE Policy and Safety Management System.</li> <li>Be mindful that Safety, Security, and Environmental protection are everyone s responsibility. All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.</li> </ul><p><strong>Desired Candidate Profile</strong></p><h4>ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</h4> <h4>QUALIFICATIONS:</h4> <ul> <li>Minimum requirement: Diploma degree in a relevant discipline.</li> <li>Preferred: Bachelor s degree in business administration or any related field.</li> </ul> <h4>KNOWLEDGE:</h4> <ul> <li>Basic knowledge of customer service principles and best practices.</li> <li>General understanding of ticketing systems and customer-facing devices.</li> <li>Basic familiarity with computer tools and digital interfaces.</li> </ul> <h4>EXPERIENCE:</h4> <ul> <li>0-3 years of experience in customer service, retail, hospitality, or frontline service roles is preferred.</li> <li>Experience in cash handling or public-facing environments is an advantage.</li> </ul> <h4>DESIRED BEHAVIORS</h4> <ul> <li>Calm Under Pressure: Maintains composure and professionalism in challenging situations.</li> <li>Team Collaboration: Works effectively with colleagues to support seamless operations.</li> <li>Customer Orientation: Demonstrates strong commitment to passenger satisfaction.</li> <li>Communication Skills: Provides clear and respectful verbal communication in all situations.</li> <li>Attention to Detail: Ensures accuracy in transactions, records, and procedures.</li> <li>System Awareness: Shows comfort using ticketing devices and customer service tools.</li> <li>Problem Solving: Identifies issues and takes appropriate steps to resolve or escalate them.</li> <li>Professional Conduct: Adheres strictly to rules, procedures, and company policies.</li> <li>Flexibility: Willing to work shift patterns, weekends, and holidays as per roster.</li> <li>Respectful Interaction: Builds cooperative relationships with internal and external stakeholders.</li> </ul>