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<p>HelpLyncs is hiring a remote Operations Assistant to work with our international clients in the US, UK, and Australia. Operational and strategic talent who keep projects on track, data clean, and processes running like clockwork for the businesses we support. This is a remote role for an English-fluent professional based in Egypt.</p><p>What you'll do</p><ul><li>Coordinate projects, tasks, and stakeholders</li><li>Maintain data, reporting, and documentation</li><li>Improve and document processes</li><li>Keep delivery on schedule and on budget</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Fluent, professional English (written and spoken)</li><li>Experience in operations, PM, or business support</li><li>Strong organisation and communication skills</li><li>Comfort with CRMs and project tools</li></ul>

<p>HelpLyncs is hiring a remote Frontend Developer (React / Next.js) to work with our international clients in the US, UK, and Australia. Developers and automation builders who ship websites, custom apps, integrations, and AI tooling for growing businesses. This is a remote role for an English-fluent professional based in Egypt.</p><p><strong>What you'll do</strong></p><ul><li>Build and maintain websites, apps, or automations</li><li>Integrate tools and APIs</li><li>Write clean, maintainable, well-tested code</li><li>Collaborate with clients on scope and delivery</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Fluent, professional English (written and spoken)</li><li>Proven experience in the relevant stack</li><li>A portfolio or GitHub of shipped work</li><li>Reliable remote-work setup and self-management</li></ul>

<p>HelpLyncs is hiring a remote CRM Manager / Specialist to work with our international clients in the US, UK, and Australia. Operational and strategic talent who keep projects on track, data clean, and processes running like clockwork for the businesses we support. This is a remote role for an English-fluent professional based in Egypt.</p><p>What you'll do</p><ul><li>Coordinate projects, tasks, and stakeholders</li><li>Maintain data, reporting, and documentation</li><li>Improve and document processes</li><li>Keep delivery on schedule and on budget</li></ul><p><strong>Desired Candidate Profile</strong></p><p>What we're looking for</p><ul><li>Fluent, professional English (written and spoken)</li><li>Experience in operations, PM, or business support</li><li>Strong organisation and communication skills</li><li>Comfort with CRMs and project tools</li></ul>

<p>HelpLyncs is hiring a remote Data Analyst to work with our international clients in the US, UK, and Australia. Operational and strategic talent who keep projects on track, data clean, and processes running like clockwork for the businesses we support. This is a remote role for an English-fluent professional based in Egypt.</p><p>What you'll do</p><ul><li>Coordinate projects, tasks, and stakeholders</li><li>Maintain data, reporting, and documentation</li><li>Improve and document processes</li><li>Keep delivery on schedule and on budget</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Fluent, professional English (written and spoken)</li><li>Experience in operations, PM, or business support</li><li>Strong organisation and communication skills</li><li>Comfort with CRMs and project tools</li></ul>

<p>HelpLyncs is hiring a remote Shopify Developer to work with our international clients in the US, UK, and Australia. Developers and automation builders who ship websites, custom apps, integrations, and AI tooling for growing businesses. This is a remote role for an English-fluent professional based in Egypt. What you'll do Build and maintain websites, apps, or automations Integrate tools and APIs Write clean, maintainable, well-tested code Collaborate with clients on scope and delivery.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Fluent, professional English (written and spoken)</li><li>Proven experience in the relevant stack</li><li>A portfolio or GitHub of shipped work</li><li>Reliable remote-work setup and self-management</li></ul>

<p>HelpLyncs is hiring a remote Project Coordinator to work with our international clients in the US, UK, and Australia. Operational and strategic talent who keep projects on track, data clean, and processes running like clockwork for the businesses we support. This is a remote role for an English-fluent professional based in Egypt.</p><p>What you'll do</p><ul><li>Coordinate projects, tasks, and stakeholders</li><li>Maintain data, reporting, and documentation</li><li>Improve and document processes</li><li>Keep delivery on schedule and on budget</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Fluent, professional English (written and spoken)</li><li>Experience in operations, PM, or business support</li><li>Strong organisation and communication skills</li><li>Comfort with CRMs and project tools</li></ul>

<p>Project planning and execution<br>Stakeholder communication<br>Risk and scope management<br>Familiarity with IBM, Red Hat, Huwawii or Oracle ecosystems is a plus</p><p>Lead high-impact projects with enterprise clients<br>Manage timelines, deliverables, and team performance<br>Coordinate between technical teams, vendors, and clients<br>Drive successful project delivery in alignment with strategic goals</p><p>You ll join a future-forward team focused on AI, automation, and enterprise solutions across Egypt, Saudi Arabia, and Dubai. At ISYS, we don t just deliver projects we build partnerships that shape the future.</p><p>Interested or know someone who s a great fit?</p><p>Apply by sending your CV to EMAIL_ADDRESS Apply for the vacancy</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>Manage and coordinate CPP film production activities from planning to final delivery.</p><p>Lead the production team and ensure effective resource allocation.</p><p>Coordinate with clients, directors, crew, and internal departments.</p><p>Manage production schedules, budgets, and suppliers.</p><p>Ensure projects are delivered on time, within budget, and to the required quality standards.</p><p>Identify and resolve production challenges efficiently.</p><p>Maintain strong production processes and ensure compliance with company standards.</p><p><strong>Requirements</strong></p><p>Proven experience in film/video production management.</p><p>Strong leadership, communication, and organizational skills.</p><p>Excellent understanding of production workflows, budgets, and timelines.</p><p>Ability to manage multiple projects under tight deadlines.</p><p>Strong problem-solving and decision-making skills.</p><p>Good command of English.</p>

<ul><li><p>Coordinate daily logistics and transportation activities.</p></li></ul><ul><li><p>Follow up on shipments, deliveries, and material movement.</p></li><li><p>Coordinate with warehouses, suppliers, transporters, and internal departments.</p></li><li><p>Prepare and maintain logistics documents and reports.</p></li><li><p>Monitor delivery schedules and resolve any logistics issues.</p></li><li><p>Support continuous improvement of logistics and supply chain processes.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in <strong>Supply Chain, Logistics, Business Administration, or a related field</strong>.</p></li><li><p><strong>Fresh graduates</strong> are welcome to apply.</p></li><li><p><strong>1–3 years of experience</strong> in Logistics, preferably within a <strong>manufacturing environment</strong>.</p></li><li><p>Residents of <strong>6th of October City</strong> or nearby areas are preferred.</p></li><li><p>Good communication and organizational skills.</p></li><li><p>Good command of <strong>English and Microsoft Office/Excel</strong>.</p></li><li><p>Strong follow-up and problem-solving skills.</p></li></ul><p></p>

<p>Qualifications &amp; Experience</p><p>University degree in Electrical, Electronics, Systems, or Railway Engineering</p><p>10+ years of experience with Railway signaling projects design and implementation</p><p>5+ years experience leading multidisciplinary engineering teams</p><p>Mandatory to have strong oral and written communication skills in English, Spanish is a plus.</p><p>Involved in the delivery of more than 1 Rail signalling project in some capacity including experience in System Design, System Integration, and System Acceptance</p><p>Experience in system integration and railway projects</p><p>Exposure to complex safety-critical railway systems with experience covering full SW and HW development life cycles</p><p>Experience with ETCS L1 systems is a plus.</p><p><strong>Desired Candidate Profile</strong></p><h2><br></h2>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul> <li>Lead and supervise the technical engineering team and ensure timely project delivery.</li> <li>Manage engineering, design, procurement, installation, and construction activities.</li> <li>Review technical drawings, calculations, designs, and project deliverables.</li> <li>Coordinate with Project Managers, Presales, Procurement, and other stakeholders on technical matters.</li> <li>Attend technical meetings and resolve technical queries and design clarifications.</li> <li>Ensure compliance with engineering standards, quality procedures, and project requirements.</li> <li>Prepare and submit technical progress reports to the Technical Manager.</li> <li>Identify technical risks and support corrective actions and process improvements.</li> <li>Provide technical guidance, coaching, and knowledge-sharing to the engineering team.</li> </ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 10+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>Key Responsibilities: Receive and inspect incoming shipments Load and unload goods safely Pick, pack, and prepare orders for delivery Organize and store products in designated areas Maintain accurate inventory records Perform regular stock checks and report discrepancies Keep the warehouse clean and organized Follow safety procedures and company policies Assist in inventory management and stock control</p><p><strong>Desired Candidate Profile</strong></p><p>Requirements: Previous warehouse experience is a plus Ability to lift heavy items and perform physical tasks Basic understanding of warehouse operations Attention to detail and accuracy Ability to work in a fast-paced environment Good teamwork and communication skills Flexibility to work shifts if required</p>

<p><strong>Job Description:</strong></p><p></p><p><strong>- Achieve monthly and annual sales targets.</strong></p><p><strong>- Identify and acquire new customers while maintaining strong relationships with existing clients.</strong></p><p><strong>- Prepare quotations, negotiate with customers, and close sales deals.</strong></p><p><strong>- Follow up on sales orders and coordinate with Production, Planning, and Warehouse departments to ensure on-time delivery.</strong></p><p><strong>- Follow up on customer payments in coordination with the Finance Department.</strong></p><p><strong>- Prepare periodic sales reports and monitor market trends and competitors.</strong></p><p></p><p><strong>Requirements</strong></p><p><strong>Job Requirements:</strong></p><p></p><p><strong>- Bachelor's degree in Commerce, Business Administration, or a related field.</strong></p><p><strong>- 1–3 years of sales experience.</strong></p><p><strong>- Good command of English.</strong></p><p><strong>- Proficiency in Microsoft Office.</strong></p><p><strong>- Strong communication, negotiation, and customer relationship skills.</strong></p><p><strong>- Ability to work under pressure and achieve sales targets.</strong></p><p></p>

<strong>Essential Duties And Responsibilities<br><br></strong><strong>Client Relationship<br><br></strong><ul><li>Strive to “delight” the Client in all aspects of service delivery</li><li>Interact on a regular basis with the appropriate Client operation leads and people experience to discuss ongoing service delivery and forward planning. </li><li>Address complaints, manage client communications and solve problems. </li><li>Proactively prevent and resolve issues in a service-oriented manner. </li><li>Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost. <br><br></li></ul><strong>Site Operations Management, business continuity and Compliance<br><br></strong><ul><li>Deliver services with a focus on facilities soft services as defined in the relevant Schedules of the annual regional and country master plan, ensuring the implementation and compliance, KPIs and savings targets with Best Practice procedures. </li><li>Perform daily and periodic property inspections and review vendor services. </li><li>Ensure no outages / business disruption due to soft services operation. </li><li>Report critical &amp; key performance measurements &amp; achieve targets. Complete all required audits - monthly/quarterly/annual reporting and management reports as required. </li><li>Support fixed assets management required activities from service delivery perspective to participating to physical inventory checks to disposals, with approvals from site facilities manager. </li><li>Prepare and maintain all property administrative procedures, records, etc., in accordance with company and industry standard policy, in particular, property emergency procedures, vendor assignment instructions, service records, log books, etc. </li><li>Prepare and follow-up on action plans resulting from assessments and/or audits and ensure necessary funds are incorporated into budget-planning as well as participating and contributing to 3-yearly capital planning process. </li><li>Participate in out-of–hours, stand-by and call out procedures as required</li><li>Ensure adherence and 100% compliance to Client’s KPI’s &amp; SLA’s, assist all contractor Staff on site and Authorized Persons on operational matters. </li><li>Understand all aspects of any lease/licenses that may impact the operation of the property. </li><li>Keep Site Facilities Manager informed of all activities and especially events that will impact the client. Assist SFM on ad hoc duties for the effective facilities management of the sites. </li><li>Work in collaboration with all peer Operation managers (be active part of knowledge transfer within and across accounts policies</li><li>Become a subject-matter-expert in at least one technical area to support colleagues both on account and across EMEA with the specific. <br><br></li></ul><strong>Dining Services<br><br></strong><ul><li>Overall management of service contractual agreements and smooth operation. Escalation to vendor management, if issues take place. </li><li>Manage Dining Services including: ensuring timely delivery of meals with no delays, regular and periodical meal and service inspections and analysis, ensure enough meal quantities delivered, quality of food is up to agreed levels, no transaction issues (i.e. employee payments for meals are accordingly menu pricelist). </li><li>Kitchen and serving audits: making sure the vendors comply with health and food safety regulations. </li><li>Participate in JLL HSE audit to vendors’ service and kitchen. <br><br></li></ul><strong>Health and Safety Management<br><br></strong><ul><li>Ensure that the site meets all legal, regulatory and Client’s required HS&amp;E regulations all through assigned services and tasks. </li><li>Supports Site O&amp;M HSE Action Plans</li><li>Ensures contractors adhere to and provide needed match to HSE scope and reporting</li><li>Ensure that all JLL staff are working in compliance with HS&amp;E regulations</li><li>Carry out supervisory responsibilities in accordance with client/JLL policies and applicable laws, particularly EH&amp;S. <br><br></li></ul><strong>Contracts Management<br><br></strong><ul><li>Ensure that all contracts at the site are delivering the required service at the correct cost</li><li>Develop and monitor performance of local service providers</li><li>Support work with Regional and Global Sourcing to implement Regional/Global sourcing strategies<br><br></li></ul><strong>Finance and Asset Management<br><br></strong><ul><li>Support that the site meets all financial targets and control requirements</li><li>Provide standard monthly/quarterly/annual reporting and management reports as required</li><li>Support review of property expenditures within budget; prepare variance analysis on a monthly basis. </li><li>Lead and report<br><br></li></ul><strong>People Management<br><br></strong><ul><li>Provide leadership within site FM team</li><li>Mentor &amp; enable training &amp; development of team members under line management</li><li>Participate and help develop an environment conducive to good teamwork and cooperation among colleagues</li><li>Direct a team of soft services during the execution of daily services and when interventions are required. </li><li>Plan, assign and direct work of facilities staff and contractors providing services at the property<br><br></li></ul><strong>JLL Language<br><br></strong><ul><li>You enjoy and excel at working on a fast-paced environment. </li><li>You are a detailed-oriented person who is able to deliver results timely and to the highest quality. </li><li>You feel empowered to create memorable human experiences for the client, the internal JLL team, and the account’s One Team while upholding safety standards. </li><li>You are a passionate expert that embodies the JLL Human Experience culture of being an early adopter and turning problems into opportunities while having the flexibility to think outside of the box. </li><li>You are a role model with uncompromising standards who works as a collaborative team player, communicates professionally, and demonstrates accountability. </li><li>You are open to new and innovative ideas, and you focus on continuous improvement and delighting the customer. </li><li> At JLL you are expected to think “WE”. Everyone in the organization is part of the team!</li><li>You are a proactive, empathetic leader who brings a positive attitude to the workplace each day. </li><li>You are a change agent who lives JLL’s core values, including ethics, teamwork and excellence. </li><li>Working with and for people is your passion!<br><br></li></ul><strong>Key Performance Measures<br><br></strong><ul><li>Leadership, Soft skills, PC skills</li><li>Higher education in relevant field of business and project management. <br><br></li></ul><strong>Skills<br><br></strong><ul><li>Excellent Inter-personal, sound written and oral communication skills</li><li>Demonstrated ability to manage multiple and complex operational matters daily</li><li>Organization/ management skills</li><li>Capacity to deal with ambiguity and address complex problems</li><li>Ability to hold vendors/partners accountable to their deliverables. </li><li>Awareness and experience in technical, engineering or building management knowledge is a plus</li><li>Excellent PC skills (MS office), Tech-savvy who has worked on applications/ solutions and CAFM/CMMS. </li><li>Fluent verbal and written English and Arabic. </li><li>An elaborate communicator who is able tailor messages, analyze, present and share data presentation and reporting. <br><br></li></ul><strong>Competencies:<br><br></strong><strong>Desire.</strong> The candidate must have a good desire to provide service excellence.<br><br><strong>Vision.</strong> The candidate must have the ability to visualize the long-term plan for delivering service excellence.<br><br><strong>Leadership.</strong> The candidate must have reasonably good leadership traits of visualization, direction and effectiveness to provide service excellence.<br><br><strong>Specialized Knowledge.</strong> The candidate must have the necessary technical and managerial competence to ensure service excellence from subordinates and contractors.<br><br><strong>Problem Solving.</strong> The candidate should demonstrate the skills to analyze problems/issues and find innovative sustainable solutions to meet business needs.<br><br><strong>Innovation.</strong> The candidate must be able to continuously develop service excellence and subordinates by thinking creatively and being able to put into action innovatively.<br><br><strong>Organized Planning.</strong> The candidate must have the necessary skills to set goals, objectives and key tasks and provide the necessary monitoring and control to ensure service excellence from contractors.<br><br><strong>Decisive.</strong> The candidate must have a reasonable decision-making process which brings about quick decisive responses and action.<br><br><strong>Persistence.</strong> The candidate must have definiteness of purpose, desire, self-reliance, knowledge, co-operation and will power in a changing environment, which requires new work habits to be developed.<br><br><strong>Communication. </strong>The candidate must have excellent inter-personal and communication skills. Fluent in English and local language.<br><br><strong>Experience<br><br></strong><ul><li>Relevant experience in Facilities Management, project management is a plus. </li><li>Relevant experience with HSE, Soft &amp; Hard services. </li><li>Excellent experience in Customer service and hospitality. </li><li>Relevant experience in soft services, asset management, dining, working towards service KPIs</li></ul>

<p>Client Relationship Strive to delight the Client in all aspects of service delivery Interact on a regular basis with the appropriate Client operation leads and people experience to discuss ongoing service delivery and forward planning. Address complaints, manage client communications and solve problems. Proactively prevent and resolve issues in a service-oriented manner. Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost.</p><p>Site Operations Management, business continuity and Compliance Deliver services with a focus on facilities soft services as defined in the relevant Schedules of the annual regional and country master plan, ensuring the implementation and compliance, KPIs and savings targets with Best Practice procedures. Perform daily and periodic property inspections and review vendor services. Ensure no outages / business disruption due to soft services operation. Report critical &amp; key performance measurements &amp; achieve targets. Complete all required audits - monthly/quarterly/annual reporting and management reports as required. Support fixed assets management required activities from service delivery perspective to participating to physical inventory checks to disposals, with approvals from site facilities manager. Prepare and maintain all property administrative procedures, records, etc., in accordance with company and industry standard policy, in particular, property emergency procedures, vendor assignment instructions, service records, log books, etc. Prepare and follow-up on action plans resulting from assessments and/or audits and ensure necessary funds are incorporated into budget-planning as well as participating and contributing to 3-yearly capital planning process. Participate in out-of hours, stand-by and call out procedures as required Ensure adherence and 100% compliance to Client s KPI s &amp; SLA s, assist all contractor Staff on site and Authorized Persons on operational matters. Understand all aspects of any lease/licenses that may impact the operation of the property. Keep Site Facilities Manager informed of all activities and especially events that will impact the client. Assist SFM on ad hoc duties for the effective facilities management of the sites. Work in collaboration with all peer Operation managers (be active part of knowledge transfer within and across accounts policies Become a subject-matter-expert in at least one technical area to support colleagues both on account and across EMEA with the specific.</p><p>Dining Services Overall management of service contractual agreements and smooth operation. Escalation to vendor management, if issues take place. Manage Dining Services including: ensuring timely delivery of meals with no delays, regular and periodical meal and service inspections and analysis, ensure enough meal quantities delivered, quality of food is up to agreed levels, no transaction issues (i.e. employee payments for meals are accordingly menu pricelist). Kitchen and serving audits: making sure the vendors comply with health and food safety regulations. Participate in JLL HSE audit to vendors service and kitchen.</p><p>Health and Safety Management Ensure that the site meets all legal, regulatory and Client s required HS&amp;E regulations all through assigned services and tasks. Supports Site O&amp;M HSE Action Plans Ensures contractors adhere to and provide needed match to HSE scope and reporting Ensure that all JLL staff are working in compliance with HS&amp;E regulations Carry out supervisory responsibilities in accordance with client/JLL policies and applicable laws, particularly EH&amp;S.</p><p>Contracts Management Ensure that all contracts at the site are delivering the required service at the correct cost Develop and monitor performance of local service providers Support work with Regional and Global Sourcing to implement Regional/Global sourcing strategies</p><p>Finance and Asset Management Support that the site meets all financial targets and control requirements Provide standard monthly/quarterly/annual reporting and management reports as required Support review of property expenditures within budget; prepare variance analysis on a monthly basis.</p><p>Lead and report People Management Provide leadership within site FM team Mentor &amp; enable training &amp; development of team members under line management Participate and help develop an environment conducive to good teamwork and cooperation among colleagues Direct a team of soft services during the execution of daily services and when interventions are required. Plan, assign and direct work of facilities staff and contractors providing services at the property</p><p>JLL Language You enjoy and excel at working on a fast-paced environment. You are a detailed-oriented person who is able to deliver results timely and to the highest quality. You feel empowered to create memorable human experiences for the client, the internal JLL team, and the account s One Team while upholding safety standards. You are a passionate expert that embodies the JLL Human Experience culture of being an early adopter and turning problems into opportunities while having the flexibility to think outside of the box. You are a role model with uncompromising standards who works as a collaborative team player, communicates professionally, and demonstrates accountability. You are open to new and innovative ideas, and you focus on continuous improvement and delighting the customer. At JLL you are expected to think WE . Everyone in the organization is part of the team! You are a proactive, empathetic leader who brings a positive attitude to the workplace each day. You are a change agent who lives JLL s core values, including ethics, teamwork and excellence. Working with and for people is your passion!</p><p><strong>Desired Candidate Profile</strong></p><p>Higher education in relevant field of business and project management. Skills Excellent Inter-personal, sound written and oral communication skills Demonstrated ability to manage multiple and complex operational matters daily Organization/ management skills Capacity to deal with ambiguity and address complex problems Ability to hold vendors/partners accountable to their deliverables. Awareness and experience in technical, engineering or building management knowledge is a plus Excellent PC skills (MS office), Tech-savvy who has worked on applications/ solutions and CAFM/CMMS. Fluent verbal and written English and Arabic. An elaborate communicator who is able tailor messages, analyze, present and share data presentation and reporting.</p><p>Competencies Desire. The candidate must have a good desire to provide service excellence. Vision. The candidate must have the ability to visualise the long-term plan for delivering service excellence. Leadership. The candidate must have reasonably good leadership traits of visualisation, direction and effectiveness to provide service excellence. Specialised Knowledge. The candidate must have the necessary technical and managerial competence to ensure service excellence from subordinates and contractors. Problem Solving. The candidate should demonstrate the skills to analyse problems/issues and find innovative sustainable solutions to meet business needs. Innovation. The candidate must be able to continuously develop service excellence and subordinates by thinking creatively and being able to put into action innovatively. Organised Planning. The candidate must have the necessary skills to set goals, objectives and key tasks and provide the necessary monitoring and control to ensure service excellence from contractors. Decisive. The candidate must have a reasonable decision-making process which brings about quick decisive responses and action. Persistence. The candidate must have definiteness of purpose, desire, self-reliance, knowledge, co-operation and will power in a changing environment, which requires new work habits to be developed. Communication. The candidate must have excellent inter-personal and communication skills. Fluent in English and local language.</p><p>Experience Relevant experience in Facilities Management, project management is a plus. Relevant experience with HSE and Hard services. Excellent experience in Customer service and hospitality. Relevant experience in soft services, Asset Management, dining, working towards service KPIs</p><p>Qualifications All of the above.</p>

The role is open in Egypt and Kenya<br><br>Job Summary / Overview<br><br>This Role oversees identifying improvement opportunities across multiple sites/locations,<br><br>challenging the norm to drive continual improvement. Ensuring consistent delivery across the<br><br>sites/location within his/her area of responsibility. Sharing operational best practices and<br><br>representing the operation in front of the client in cooperation with Client Management.<br><br>Responsible for implementing TP’s operational framework and accountable for<br><br>ensuring compliance within his/her area of responsibility.<br><br>Key Responsibilities And Accountabilities<br><br> Implement the Global Organizational Structure and Roles & Responsibilities Blueprint. Ensure alignment and engagement across Global, Regional, and Local teams in line with<br><br>operational standards.<br><br> Identify and onboard global resources in accordance with defined roles and structures. Establish and maintain internal KPIs, reporting standards, and performance dashboards. Validate and review KPIs with L-SDMs to ensure data accuracy and business relevance. Ensure L-SDMs understand, interpret, and manage data per Global standards. Drive continuous improvement by identifying fail points, anomalies, and clarification needs. Implement the Global Quality, Process, and Training Management Blueprint. Oversee alignment between Global and Local QPT teams. Manage intra-daily, daily, and weekly client communications (WBRs). Ensure operational teams follow defined processes, timelines, and deliverables, with proper<br><br>follow-up until completion.<br><br>Competencies and Professional Background<br><br>Target Audience: Managers & Directors Bachelor's degree in a related discipline, or equivalent experience5+ years in account management, service delivery, or operations within BPO/customer service, including 2+ years leading managers across multiple sites or countries Six Sigma certification with DMAIC experience preferred Proficient in Google Workspace applications (Sheets, Docs, Slides, Keep/Drive) and comfortable working with data and reporting tools English proficiency at CEFR C1/C2<br><br>Key Competencies<br><br>Builds relationships quickly and influences senior stakeholders Strong leadership, able to challenge constructively Structured, organized, and analytical, with strategic thinking Hands-on and solution-oriented under pressure Strong client focus and team collaboration

Job Responsibilities:<br>Follow up with the Real Estate Sales Department on newly closed sales transactions after the down payment has been received and the reservation form has been signed by the customer. Communicate with newly reserved customers to schedule appointments, collect all required checks and documentation, and ensure the sales contract is completed and signed within the agreed timeframe from the reservation date. Select the appropriate contract template and prepare customer sales contracts, ensuring all required information is accurately included, such as customer details, unit information, payment schedule, delivery date, and other relevant data. Coordinate with the Finance Department to verify the collection of down payment check(s) before proceeding with the contract approval process. Collect all contract-related documents from the Sales and Finance Departments, review them for accuracy and completeness, and submit them to the manager for approval. Submit contracts and all supporting documents to the manager and follow up until the contracts are finalized and signed. Receive contracts returned for amendments and coordinate with customers to complete the required revisions. Contact customers to obtain a copy of the approved and signed contract. Manage all procedures related to unit transfer requests. Prepare reservation cancellation requests for non-contracted sales, submit them to the direct manager, and coordinate with the Finance Department until the process is completed. Update contract information and status in the CRM system. Provide the Sales Support Office with updated financial sales data and contract delivery status. Notify Sales Managers of customers' grace period expiration dates. Review the accuracy of contract wording, unit details, customer information, and financial data for all new sales contracts.<br>Job Requirements:Education & Experience:Bachelor's degree or an equivalent relevant qualification.0–2 years of relevant experience.<br>Knowledge & Skills:Good understanding of applicable laws, company policies, and internal procedures. Proficiency in Microsoft Office and general computer applications. Strong attention to detail with a high level of accuracy and commitment to quality. Excellent communication and interpersonal skills.

Job Summary We are looking for an experienced Software Account Manager to manage and develop relationships with existing and potential clients. The role will be responsible for understanding clients' business needs, identifying opportunities for software solutions, maintaining strong client relationships, and driving account growth and revenue. Key Responsibilities Manage and maintain strong, long-term relationships with existing clients. Act as the main point of contact for assigned accounts. Understand clients' business needs and recommend suitable software solutions. Identify opportunities for upselling and cross-selling additional software solutions and services. Follow up on existing accounts to ensure customer satisfaction and identify new business opportunities. Prepare and present proposals, quotations, and commercial offers. Conduct client meetings, presentations, and product/service demonstrations. Manage negotiations and follow up until deal closure. Coordinate with the Technical, and Project Management teams to ensure smooth project delivery and client satisfaction. Handle client concerns and coordinate internally to ensure timely resolution. Maintain accurate account information, opportunities, and activities through the CRM. Monitor account performance, sales pipeline, and revenue growth. Develop account plans and strategies to maximize the value of key clients. Stay updated on market trends, competitors, and customer needs. Prepare regular account and sales reports for management. Requirements Bachelor's degree in Business Administration, Marketing, Computer Science, Information Systems, or a related field.2+ years of experience in Account Management, Customer Success. Previous experience working in a Software House, Saa S, or IT services company is highly preferred. Strong understanding of software solutions and the ability to communicate technical concepts to business clients. Proven experience managing client relationships and achieving sales/revenue targets. Strong negotiation, presentation, communication, and closing skills. Experience with upselling and cross-selling. Excellent follow-up and relationship management skills. Experience using CRM systems. Strong organizational and problem-solving skills. Excellent English communication skills.

Company Description ECB is a fast-growing engineering and consultancy firm established in 1997, offering multidisciplinary services across diverse sectors. The firm combines in-depth knowledge of Egypt’s market with broad international exposure to deliver client-focused solutions. ECB is recognized for its strong track record in the consultancy industry and its commitment to quality and efficiency. Its management systems for design, site supervision, and project management comply with ISO 9001:2015 requirements, reflecting a structured and reliable approach to projects.<br>Role Description The Senior Project Coordinator is a full-time, on-site role based in Asyut, Egypt. This role is responsible for coordinating project activities, ensuring timely execution of tasks, and supporting overall project delivery in alignment with ECB’s standards. Daily responsibilities include tracking project schedules, managing documentation, liaising with internal teams and external stakeholders, and monitoring progress against milestones. The Senior Project Coordinator will also support expediting processes, follow up on inspections, oversee logistics-related tasks, and help resolve operational issues. The role requires proactive communication, attention to detail, and consistent reporting to project leadership.<br>Qualifications<br> Candidates should possess skills in Expediting and experience working as an Expeditor to ensure materials and services are delivered on time. Candidates should possess Project Management skills, including planning, coordination, and monitoring of project activities. Candidates should possess Inspection-related skills to follow up on quality checks and compliance with project specifications. Candidates should possess Logistics Management skills to coordinate the movement and delivery of materials and resources. Bachelor’s degree in Engineering, Construction Management, or a related field. Proven experience in project coordination within engineering, construction, or consultancy environments. Strong organizational, analytical, and problem-solving abilities, with effective written and verbal communication skills. Ability to work collaboratively with multidisciplinary teams and stakeholders in an on-site setting. Proficiency in project management tools and Microsoft Office applications. Knowledge of quality management standards and familiarity with ISO-based systems is an advantage.

Job purpose: Ensures effective project planning and monitoring by preparing schedules, tracking progress, analyzing risks, supporting claims, and updating forecasts, providing management with actionable insights for timely and successful project delivery. Main Responsibilities 1. Tender Planning & Summary Schedule  Prepare and manage tender-phase schedules by supervising and coordinating the identification of key timelines, milestones, and critical deadlines, and issuing a comprehensive project summary schedule to support management review and informed decision-making. 2. Baseline Schedule Development  Develop and present a detailed baseline schedule aligned with the approved scope and milestones, defining all activities, sequences, resources, materials, costs, and logical relationships for stakeholder review and approval. 3. Progress Monitoring & Reporting  Prepare and submit weekly and monthly progress reports comparing actual performance to the baseline, including cash flow and material delivery updates, to the Project Manager and Consultant. 4. Internal Performance & Delay Analysis  Prepare internal planning reports highlighting delays, deviations, and risks, recommend corrective actions, and submit to the Project Manager for proactive decision-making. 5. Dashboards & Performance Visualization  Develop and maintain monthly dashboards tracking planned vs. actual progress, targets, and forecast completion dates, and present them to the Project Manager and Planning Management. 6. Claims Support  Prepare planning-related claims from approved chronologies, submit for Project Manager review, and coordinate with the Contracts Team to finalize and submit.7. Annual Operating Plan (AOP) & Target Updates  Prepare planning reports using updated Unit Cost Values (UCV), analyze target changes, update schedules and forecasts, and support management in tracking performance. 8. Participate in site meetings  Define and coordinate project activities with the Client/Consultant and stakeholders, ensuring alignment with approved scope, milestones, costs, and logic, while supporting meetings and submitting required planning and progress reports. 9. Other Job-Related Duties  Perform any additional duties related to the role as assigned by the direct manager.