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<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>Design, plan, deploy and manage network infrastructure, including switches, routers, and wireless systems, to ensure seamless connectivity.</p> <h4>Key accountabilities</h4> <ul> <li>Develop, implement and maintain network policies, standards and procedures in alignment with industry best practices and compliance requirements for the customers.</li> <li>Design and implement LAN, WAN, SD-WAN, and data center networks.</li> <li>Configure and support routing, switching, wireless, and VPN solutions.</li> <li>Define standards and requirements to manage and monitor network performance and resolve incidents.</li> <li>Support network security integration with firewalls and other security solutions.</li> <li>Maintain network documentation and diagrams.</li> <li>Ensure compliance with network security and operational standards.</li> <li>Configure and install network hardware and software.</li> <li>Troubleshoot connectivity issues and monitor network performance.</li> <li>Perform regular maintenance and firmware updates on network devices.</li> </ul> <h4>Project management</h4> <ul> <li>Ability to manage other partners and provide advice and recommendations to ensure projects are delivered with required quality.</li> <li>Proactively identify opportunities for continuous improvement in service delivery processes.</li> <li>Ensure that networking solutions adhere to regulatory requirements, industry standards, and organizational policies.</li> <li>Identify and mitigate risks throughout the delivery lifecycle.</li> </ul> <h4>Stakeholder management</h4> <ul> <li>Collaborate with internal teams and customer teams to ensure relations and teamwork is achieved.</li> <li>Drive innovation by exploring and adopting cutting-edge networking tools and methodologies.</li> </ul> <h4>Risk management</h4> <ul> <li>Oversee the establishment and implementation of contingency plans.</li> <li>Track service performance using key performance indicators (KPIs) and service level agreements (SLAs), providing regular reports to clients and senior management.</li> <li>Continuously assess security delivery processes and implement improvements to increase efficiency, reduce costs, and enhance customer satisfaction.</li> <li>Oversee the resolution of service issues and escalate complex problems as needed, ensuring swift resolution and minimal impact on clients.</li> <li>Identify potential risks to project delivery and implement mitigation strategies to minimize disruption.</li> <li>Collaborate with other departments (e.g. sales, IT, product development) to introduce innovative solutions and services that add value to clients.</li> </ul> <h4>Compliance & auditing</h4> <ul> <li>Ensure the networks delivery aligns with the relevant regulations, compliance frameworks and industry standards.</li> <li>Oversee internal and external security audits to assess compliance and identify areas for improvement.</li> </ul> <h4>Core competencies, knowledge and experience</h4> <ul> <li>4 to 8 years experience in network solutions and devices implementations.</li> <li>Bachelor’s degree in computer science, information technology, engineering, or a related field.</li> <li>Strong communication, interpersonal and presentation skills.</li> <li>Proven teamwork skills, with the ability to work and influence others.</li> <li>Excellent command of Arabic and English.</li> <li>Experience in large-scale networking projects across diverse environments.</li> <li>Demonstrated expertise in areas such as strong understanding of TCP/IP, routing, and switching.</li> <li>Ability to troubleshoot complex network issues.</li> <li>Must have technical or professional qualifications: <ul> <li>CCNA / CCNP or equivalent certifications.</li> <li>Understanding of network security fundamentals.</li> <li>Experience with Cisco, Fortinet, Juniper, F5, Trend Micro, Huawei, or similar platforms.</li> <li>Strong understanding of ICT systems integration methodologies.</li> <li>Relevant certifications such as CISSP, CISM, PMP, or ITIL are highly a nice to have.</li> </ul> </li> <li>Strong knowledge of network and security frameworks and standards (e.g., ISO 27001, NIST CSF, PCI-DSS).</li> <li>Ability to understand and manage technical concepts and processes, bridging the gap between technical and non-technical stakeholders.</li> <li>Familiarity with networks technologies and tools.</li> <li>Knowledge of quality assurance processes and tools to ensure that deliverables meet specified requirements and quality standards.</li> <li>Experience in managing changes to project scope, schedule, and requirements while minimizing disruption to project progress.</li> </ul> <h4>Not a perfect fit?</h4> <p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increasing diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to the company’s application adjustments guidance for support.</p> <p>Together we can.</p></p><p></p>

<p>We are looking for an experienced <strong>Solution Architect</strong> to define and govern the architecture of our digital banking solutions.</p><p>The successful candidate will design scalable, secure, and high-performance systems while providing technical leadership across multiple delivery teams.</p><p>Key Responsibilities</p><ul><li>Define solution architectures.</li><li>Lead technical design workshops.</li><li>Establish integration and API standards.</li><li>Support cloud and microservices architecture.</li><li>Ensure scalability, security, and maintainability.</li></ul><p>Required Qualifications</p><ul><li>8+ years software engineering experience.</li><li>3+ years solution architecture experience.</li><li>Microservices architecture expertise.</li><li>Cloud architecture experience.</li><li>Banking or fintech experience preferred.</li></ul><p><br></p>

<ul><li><p>Lead planning and delivery of Oracle Financials implementations (GL, AP, AR, FA, Cash Management, Procurement).</p></li><li><p>Translate business requirements into functional solutions and design documents.</p></li><li><p>Run CRP workshops and coordinate UAT with client stakeholders.</p></li><li><p>Manage risks, scope gaps, and escalations proactively.</p></li><li><p>Mentor junior consultants on the team.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>5+ years hands-on Oracle Financials implementation experience, with at least one full project as workstream/module lead.</p></li><li><p>Solid grasp of accounting principles and financial best practices.</p></li><li><p>Confident running client workshops and managing stakeholders directly.</p></li><li><p>Excellent English, spoken and written.</p></li></ul><p></p>

<p>• Retouching images and applying appropriate visual enhancements and effects.<br>• Ensuring strict adherence to established style guides and brand identity standards.<br>• Maintaining high efficiency and speed in image processing while preserving quality.</p><p><strong>Requirements</strong></p><ul><li><p>The ideal candidate should demonstrate strong attention to detail, consistency in output, and the ability to manage time effectively under deadlines.</p></li><li><p>Bachelor’s degree in Fine Arts or a related field (or equivalent practical experience).</p></li><li><p>Demonstrated proficiency in high-speed image retouching while maintaining accuracy.</p></li><li><p>Consistent delivery of high-quality visual outputs aligned with professional standards.</p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Key Responsibilities:</span></p> <ul> <li>Source, qualify, and manage suppliers based on technical and commercial requirements</li> <li>Lead RFQ/RFP processes, supplier evaluations, and negotiations</li> <li>Review technical specifications, drawings, BOMs, and scope of work with stakeholders</li> <li>Coordinate with cross-functional teams to ensure project and operational alignment</li> <li>Order delivery from supplier</li> <li>Monitor supplier performance, support audits, and drive continuous improvement</li> <li>Identify cost optimization opportunities and manage supply chain risks</li> <li>Ensure compliance with procurement policies and contract requirements</li> </ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 4+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

About Tech Mahindra Egypt Join Tech Mahindra Egypt, a fast-growing global delivery hub providing customer experience, operations, and digital business services to international clients. With two offices across Cairo and a capacity of 1,000+ employees, we offer a dynamic and multicultural environment where talent can learn, grow, and build rewarding careers.<br>As part of Tech Mahindra's global network spanning 90+ countries and 149,000+ professionals, you'll gain exposure to world-class clients, innovative technologies, and international best practices while delivering exceptional customer experiences.<br>Role Overview The Project Manager will be responsible for planning, executing, monitoring, and closing projects while ensuring alignment with business objectives, timelines, quality standards, and budget requirements. The role requires strong leadership, stakeholder management, risk mitigation, and project governance skills to deliver successful outcomes in a fast-paced environment.<br>Key Responsibilities Lead end-to-end project management activities from initiation through closure. Define project scope, objectives, deliverables, timelines, and resource requirements. Develop and maintain detailed project plans, schedules, and tracking mechanisms. Manage project budgets, forecasts, and financial performance. Coordinate cross-functional teams and ensure effective collaboration among stakeholders. Monitor project progress and proactively address risks, issues, and dependencies. Ensure adherence to project governance frameworks, methodologies, and quality standards. Facilitate project meetings, status reviews, and steering committee discussions. Provide regular project updates and reporting to senior management and stakeholders. Drive continuous improvement initiatives and lessons learned activities. Manage change requests and ensure proper impact assessments are conducted. Ensure customer satisfaction through effective communication and successful project execution. Support resource planning, capacity management, and project prioritization activities.<br>Required Qualifications Bachelor's degree in business administration, Engineering, Information Technology, Project Management, or a related field.7+ years of experience in Project Management. Proven experience managing medium to large-scale projects. Strong understanding of project management methodologies, tools, and best practices. Excellent stakeholder management and communication skills. Strong analytical, problem-solving, and decision-making abilities. Experience managing project budgets, timelines, and resources. Ability to work effectively in a fast-paced and dynamic environment. Advanced proficiency in Microsoft Office Suite, including Excel, Power Point, and Project.<br>Preferred Qualifications PMP, PRINCE2, Agile, Scrum Master, or equivalent project management certification. Experience within BPO, telecommunications, technology, customer operations, or managed services environments. Familiarity with Agile and Waterfall delivery methodologies. Experience leading geographically distributed teams.

<p><br></p><p>About the Role: Project Management in Translation and Localisation</p><p>As a Project Manager, you will oversee end-to-end delivery of translation and localisation projects, ensuring they run on time, within scope, and meet client expectations. You will coordinate internal teams, external linguists, and technology resources, applying strong time-management, communication, and technical skills to keep projects on track.</p><p>Key Responsibilities:</p><p>Delivery, Communication &amp; Collaboration</p><ul><li>Own project delivery from initiation to closure, ensuring milestones and deadlines are met while maintaining quality and budgetary targets.</li><li>Act as the primary point of contact for clients, vendors, and internal stakeholders providing clear, professional, and timely updates.</li><li>Plan and allocate resources effectively, scheduling linguists and reviewers, and matching skills to project needs.</li><li>Use project management and CAT tools to set up projects, manage files, track progress, and record accurate project data.</li><li>Identify, escalate, and mitigate risks and bottlenecks proactively to avoid delays and safeguard quality.</li><li>Coordinate quality assurance activities, including linguistic QA and technical checks within CAT environments when required.</li><li>Prepare proposals, costings, reports, and post-project reviews to support continuous improvement and client retention.</li></ul><p>What Success Looks Like in This Role</p><ul><li>Projects consistently delivered on schedule, within scope, and to the client's satisfaction.</li><li>Strong, trust-based relationships with clients, suppliers, and colleagues that enable smooth cooperation.</li><li>Efficient, well-documented project processes and accurate use of PM tools and CAT systems.</li><li>Regular contributions to process improvements that enhance productivity and client experience.</li></ul><p>What You'll Gain:</p><p>Development, Impact &amp; Community</p><ul><li>Opportunities for professional growth and career progression in a global, fast-growing company.</li><li>Hands-on experience managing projects that enable cross-cultural communication and international business.</li><li>A supportive, diverse team environment that values initiative and collaboration.</li><li>The chance to shape project management practices and have a direct impact on client satisfaction.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><h2>Essential Skills &amp; Qualifications</h2><ul><li>Proven technical experience working with CAT tools (e.g., Trados), project management platforms, and the MS Office suite.</li><li>Excellent command of English (written and spoken); additional languages are advantageous.</li><li>Strong teamwork skills with the ability to collaborate across time zones and with diverse cultural backgrounds.</li><li>Exceptional time-management and organisational ability able to prioritise competing tasks under tight deadlines.</li><li>Customer-focused mindset with a commitment to delivering high-quality outcomes and building lasting client relationships.</li><li>Clear and professional communicator, comfortable handling client queries, feedback, and escalations.</li><li>1-3 years experience in project management or coordination, preferably within localisation, translation, or tech-enabled services.</li></ul>

<p><strong>Job Description:</strong></p><ul><li><p>Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship).</p></li><li><p>Receive and process warehouse stock products (pick, unload, label, store).</p></li><li><p>Perform inventory controls and keep quality standards high for audits.</p></li><li><p>Complete diary logs into inventory.</p></li><li><p>Communicate and cooperate with supervisors and coworkers.</p></li><li><p>Operate and maintain preventively warehouse vehicles and equipment.</p></li><li><p>Follow quality service standards and comply with procedures, rules and regulations.<br>&nbsp;</p></li></ul><p><strong>Duration</strong>: will be 3 Months&nbsp;<br>&nbsp;</p><p><strong>Requirements</strong></p><ul><li><p>BS in accounting or relative major</p></li></ul><ul><li><p>Must be from Giza.</p></li><li><p>Paid internship&nbsp;</p></li><li><p>Transportation provided</p></li></ul><p></p><p></p>

<p> <strong>Key Responsibilities:</strong></p><p>• Receive customers and understand their vehicle repair requirements.</p><p>• Conduct vehicle inspections and accurately identify Body &amp; Paint repair needs.</p><p>• Prepare and explain repair estimates, timelines, and required work to customers.</p><p>• Create and follow up on Repair Orders (ROs).</p><p>• Coordinate closely with the Body &amp; Paint Workshop, Estimation, Insurance, and other relevant teams.</p><p>• Keep customers updated regarding repair progress and expected delivery dates.</p><p>• Ensure a high level of customer satisfaction throughout the repair journey.</p><p>• Follow up on completed repairs and ensure vehicles are delivered according to quality standards.</p>

<ul><li><p>Track and review monthly vessel machinery running hours to ensure timely execution of repairs and overhauls.</p></li><li><p>Monitor defect reports for vessels and follow up on corrective and preventive actions until full closure.</p></li><li><p>Follow up on vessel requisitions, ensuring timely processing and compliance with operational requirements.</p></li><li><p>Coordinate the ordering of spare parts from international suppliers, ensuring availability and delivery within required timeframes.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor of Marine Engineering.</p></li><li><p>Working in the Marine Industry is a must.</p></li><li><p>Professional user of Microsoft Office is a must.</p></li><li><p>Professional user of Microsoft Project is a plus.</p></li><li><p>ODOO user is a plus.</p></li></ul><p></p>

<ol><li><p>Execute culture and engagement programs and initiatives.</p></li><li><p>Coordinate events, campaigns, and employee engagement activities.</p></li><li><p>Support engagement surveys and collect employee feedback.</p></li><li><p>Promote participation and ensure smooth delivery of initiatives.</p></li><li><p>Manage internal communications related to culture and engagement.</p></li><li><p>Track participation, report results, and suggest improvements.</p></li></ol><p><br></p><p><strong>Requirements</strong></p><ul><li><p><strong>Experience:</strong> 5 to 7 years of professional experience in human resources, internal communications, employee experience, or organizational culture.</p></li><li><p><strong>Corporate Background:</strong> Prior experience working in mid-to-large corporate environments or fast-paced organizations with a proven track record of coordinating employee engagement programs.</p></li></ul><p></p>

<ul><li><p><strong>Document Delivery:</strong> Securely handle, deliver, and retrieve official documents and mail between company premises, clients, and external parties in a timely manner.</p></li><li><p><strong>External Task Management:</strong> Follow up on and complete assigned external errands and</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Ducation:</strong> Higher or Intermediate Education Degree (Bachelor’s or Associate Degree).</p></li><li><p><strong>Military Status:</strong> Completed or permanently exempted from military service.</p></li><li><p><strong>Personal Appearance &amp; Skills:</strong> Well-groomed appearance with excellent communication and interpersonal skills.</p></li><li><p><strong>Professional Conduct:</strong> High sense of responsibility, strong commitment to punctuality, and work ethics.</p></li><li><p><strong>Technical Requirements:</strong> Ownership of a smartphone to utilize field operation application</p></li></ul><p></p>

<p></p><p>Responsibilities:</p><p>• Develop architectural concepts and design solutions.</p><p>• Prepare presentations, drawings, and technical documentation.</p><p>• Participate in design discussions.</p><p>• Support project delivery from concept through construction documentation.</p><p></p><p><strong>Requirements</strong></p><ul><li><p>Requirements </p><p>* 3–5 years of experience in architecture and interior design.</p><p>* Bachelor’s degree in Architecture.</p><p>* Strong design sense with the ability to develop concepts from initial ideas through detailed design.</p><p>* Proficiency in AutoCAD, Revit, Adobe Photoshop, Illustrator,and 3ds Max with Corona render </p><p>* Experience producing high-quality presentations, mood boards, and material selections.</p><p>* Good knowledge of construction details, FF&amp;E, and material specifications.</p></li></ul><p></p>

<ul><li><p><strong>Document Delivery:</strong> Securely handle, deliver, and retrieve official documents and mail between company premises, clients, and external parties in a timely manner.</p></li><li><p><strong>External Task Management:</strong> Follow up on and complete assigned external errands and</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Ducation:</strong> Higher or Intermediate Education Degree (Bachelor’s or Associate Degree).</p></li><li><p><strong>Military Status:</strong> Completed or permanently exempted from military service.</p></li><li><p><strong>Personal Appearance &amp; Skills:</strong> Well-groomed appearance with excellent communication and interpersonal skills.</p></li><li><p><strong>Professional Conduct:</strong> High sense of responsibility, strong commitment to punctuality, and work ethics.</p></li><li><p><strong>Technical Requirements:</strong> Ownership of a smartphone to utilize field operation application</p></li></ul><p></p>

<ul><li><p><strong>Document Delivery:</strong> Securely handle, deliver, and retrieve official documents and mail between company premises, clients, and external parties in a timely manner.</p></li><li><p><strong>External Task Management:</strong> Follow up on and complete assigned external errands and</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Ducation:</strong> Higher or Intermediate Education Degree (Bachelor’s or Associate Degree).</p></li><li><p><strong>Military Status:</strong> Completed or permanently exempted from military service.</p></li><li><p><strong>Personal Appearance &amp; Skills:</strong> Well-groomed appearance with excellent communication and interpersonal skills.</p></li><li><p><strong>Professional Conduct:</strong> High sense of responsibility, strong commitment to punctuality, and work ethics.</p></li><li><p><strong>Technical Requirements:</strong> Ownership of a smartphone to utilize field operation application</p></li></ul><p></p>

<ul><li><p><strong>Document Delivery:</strong> Securely handle, deliver, and retrieve official documents and mail between company premises, clients, and external parties in a timely manner.</p></li><li><p><strong>External Task Management:</strong> Follow up on and complete assigned external errands and</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Ducation:</strong> Higher or Intermediate Education Degree (Bachelor’s or Associate Degree).</p></li><li><p><strong>Military Status:</strong> Completed or permanently exempted from military service.</p></li><li><p><strong>Personal Appearance &amp; Skills:</strong> Well-groomed appearance with excellent communication and interpersonal skills.</p></li><li><p><strong>Professional Conduct:</strong> High sense of responsibility, strong commitment to punctuality, and work ethics.</p></li><li><p><strong>Technical Requirements:</strong> Ownership of a smartphone to utilize field operation application</p></li></ul><p></p>

<ul><li><p><strong>Document Delivery:</strong> Securely handle, deliver, and retrieve official documents and mail between company premises, clients, and external parties in a timely manner.</p></li><li><p><strong>External Task Management:</strong> Follow up on and complete assigned external errands and</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>ducation:</strong> Higher or Intermediate Education Degree (Bachelor’s or Associate Degree).</p></li><li><p><strong>Military Status:</strong> Completed or permanently exempted from military service.</p></li><li><p><strong>Personal Appearance &amp; Skills:</strong> Well-groomed appearance with excellent communication and interpersonal skills.</p></li><li><p><strong>Professional Conduct:</strong> High sense of responsibility, strong commitment to punctuality, and work ethics.</p></li><li><p><strong>Technical Requirements:</strong> Ownership of a smartphone to utilize field operation application</p></li></ul><p></p>

<p>The Development Head will be responsible for leading and managing the software development team, driving product innovation, and ensuring the successful delivery of high-quality software solutions. This role requires a strong technical background, excellent leadership skills, and a deep understanding of the software development lifecycle.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in computer science, or any related field.</li><li>+20 years of experience preferred in capital markets.</li><li>Experience in architecture software products, influencing product lines, specifications, and features.</li><li>Experience with software development models (especially Agile) is a must.</li><li>Experience in Budgeting and planning.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong><u>About Sutherland</u></strong></p><br><p>Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.<br> We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.</p><br><p>We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.</p><br><p>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.</p><br><p>Sutherland<br> <em>Unlocking digital performance. Delivering measurable results.</em></p><br><br>Job Description<br><p><strong>1. POSITION SUMMARY</strong><br> <strong>What is the main purpose of this position? Why does it exist?</strong></p><br><p><br> ▪ The CLS program training Leader role partners with the business &amp; functional owners to&nbsp;<br> establish and execute strategic training methodologies that drive business performance. The&nbsp;<br> role is responsible for the training and development operations for all programs &amp; client in&nbsp;<br> assigned in the vertical; Manage training resources to meet Sutherland and Client KPI&nbsp;<br> targets; Hire-train-develop a team of Training Manager and Training Specialists; Ensure&nbsp;<br> supervision and trainee development in classroom and nesting, effective execution of New&nbsp;<br> Hire Training, Nesting, and 0–30-day processes, compliance to all CLS mandated tools,&nbsp;<br> templates, formats, and reporting guidelines; Maintain budgetary compliance, HC and&nbsp;<br> ratios, and own the VTF program in the programs assigned under a vertical.</p><br><ul><li>- Plan, project, manage, and ensure execution of training delivery (New&nbsp;</li><li>Hire + Ongoing) for clients. Ensure ramp plan is in place, updated,&nbsp;</li><li>executed. Trainer and Training Room assignments are locked for each&nbsp;</li><li>class.</li><li>- Observe classes, Nesting &amp; Bottom Quartile Management delivery and&nbsp;</li><li>lead coaching sessions for the group. Ensure effective Training Delivery&nbsp;</li><li>takes place and Trainers are observed, given feedback, and coached on&nbsp;</li><li>facilitation and classroom management effectiveness.</li><li>- Assess, maintains, and ensure Training Curriculum is updated based on&nbsp;</li><li>Client Needs and Program performance</li><li>- Ensures that trainees are empowered to provide feedback on training&nbsp;</li><li>experience and employee welfare through Daily Training Pulse,&nbsp;</li><li>Training Reaction Quotient, FGD, and open communication with&nbsp;</li><li>Trainer, Training Manager, and Site Leaders.</li><li>- Ensures the tracking &amp; assessment of the key performance indicators,&nbsp;</li><li>including 30-60-90 days performance post nesting for each wave.</li><li>- Ensure Training Curriculum is updated with latest call flow, call drivers, and&nbsp;call samples. Assess and ensures activities, exercises, and&nbsp;modifications are aligned with the Account needs and updates.</li><li>- Ensure New Hire Consultants are getting right level of coaching,&nbsp;</li><li>support, and development during and post Nesting (30-60-90 days&nbsp;</li><li>tenure).</li><li>- Monitor retention per class per client and execute initiatives that will&nbsp;</li><li>positively impact learner experience and welfare.</li><li>- Forecast attrition in Training and Nesting and execute appropriate&nbsp;</li><li>retention strategies.</li><li>- Conduct FGDs for Learners and address issues and help items raised.</li><li>- Utilize feedback from Daily Training Pulse and Training Reaction&nbsp;</li><li>Quotient to continuously improve Training Environment and Learner&nbsp;Experience.</li></ul><ul><li>- Ensure updated knowledge of the two key programs at the operating&nbsp;</li><li>center with self at all times.</li><li>- Participates in weekly/bi-weekly performance calls with Enterprise&nbsp;</li><li>Managers, SD &amp; Client as required.</li><li>- Facilitate or Participate on Needs Analysis driven by Performance&nbsp;</li><li>Improvement and/or potential growth. Ensures strategic action plans&nbsp;</li><li>based on needs analysis are executed by Training Team and other&nbsp;</li><li>business units.</li><li>- Coach &amp; Develop Training Managers and Trainers in their core&nbsp;</li><li>competencies.</li><li>- Conduct Performance Reviews for Training Managers covering help&nbsp;</li><li>items, New Hire Performance, Training Throughput, Trainer&nbsp;</li><li>Observation, Training Reaction Quotient, Productivity, Action Plans&nbsp;</li><li>and Initiatives.</li><li>- Establish development plans for Training Managers and ensures it’s in&nbsp;</li><li>place for Trainers.</li><li>- Ensures client related billable/non-billable reports and every other&nbsp;</li><li>reporting requirements are collated, audited and sent out all through&nbsp;</li><li>Analyst/Coordinator&nbsp;</li><li>- Maintain updated hiring &amp; resource planners (TRPD) for all the&nbsp;</li><li>operating center/site.</li><li>- Ensures consistency &amp; compliance to all CLS mandated tools, &amp;&nbsp;</li><li>reporting guidelines (e.g. TRPD, CLS Tracker, Trainer Productivity, etc)&nbsp;</li><li>– (via Training Specialists/Managers &amp; Coordinator).</li><li>- Creates weekly CLS site report (4 Blocker).</li><li>- Management of the Site Training Budget; people (VTF &amp; Trainers&nbsp;</li><li>utilization), facilities and equipment. Drive hiring and sourcing.</li><li>Establish and execute CLS strategies to address program challenges</li><li>- Proactively engages and manages the operating-center service delivery&nbsp;</li><li>relationship.</li><li>- Proactively seeks to improve Training Delivery for the site via content,&nbsp;</li><li>context &amp; curriculum analysis. Uses other acceptable&nbsp;</li><li>ISD/Improvement Methodologies as applicable.</li><li>- Demonstrate business acumen to analyze and design solutions that&nbsp;</li><li>address performance challenges</li><li>- Assess if need of new technology or methodology is needed to&nbsp;</li><li>enhance performance and support for new hires.</li><li>- Maintain and understand the pulse of the Program/Site&nbsp;</li><li>- Articulate drivers and root causes enabling design of initiatives,&nbsp;</li><li>working with Site Leadership and other business units.</li><li>- Formulate initiatives to improve retention, satisfaction and&nbsp;</li><li>engagement</li><li>- Forecast CLS talent needs and develop human capital management&nbsp;</li><li>solutions answering both current and future needs</li><li>- Partners with stakeholders to support revenue growth and demands&nbsp;</li><li>for the operating center.</li><li>- Represents CLS in all relevant strategic and tactical forums; internal &amp;&nbsp;</li><li>external for the operating center.</li><li>- Partners with Service Delivery and Quality to determine needs and&nbsp;</li><li>gaps within the operating site.</li><li>- Conducts &amp; leads detailed gaps &amp; needs analysis and post-training&nbsp;</li><li>assessment initiatives for the program.</li><li>- Lead special projects or new business developments that require&nbsp;</li><li>specialized training attention.</li><li>- Analyze and correlate Daily Training Pulse and Training Reaction&nbsp;</li><li>Quotient results with Echo Survey, Attrition Trend, and New Hire&nbsp;</li><li>Performance to enable formulation of initiatives to address employee&nbsp;</li><li>retention and performance issues.</li><li>- Lead/ participate in CLS Geo-wide projects targeting process&nbsp;</li><li>improvements, innovations, department governance.</li></ul><br>Qualifications<br><ul><li>College Degree (Masters/MBA is a plus)</li><li>Minimum of 7 years BPO experience with at least 4-5 years of managing Training and&nbsp;</li><li>Development business unit.</li><li>Demonstrated ability to use MS Office applications: Excel, Power Point, Word, and Outlook</li><li>Excellent written and oral communication skills</li><li>Excellent ability to build networks within and across functions through proactive&nbsp;</li><li>communication.</li><li>Ability to maintain a high degree of confidentiality and professionalism is critical</li><li>Strong work ethic, integrity, flexibility, diversity, customer service orientation,&nbsp;</li><li>leadership/coaching skills and team building abilities are essential</li></ul><br>Additional Information<br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br><br> </div>

<p><strong>People Experience Centre Manager – Egypt</strong></p><p><br></p><p>We are currently supporting a confidential search for a <strong>People Experience Centre Manager</strong> within a leading multinational organization with 4<strong>5,000+ employees across multiple countries</strong>.</p><p>This is a key management position within the organization’s <strong>Shared Services Center in Egypt</strong>, responsible for leading the Tier 1 People Experience / Contact Centre function and ensuring a high-quality, consistent employee experience across multiple service channels.</p><p><br></p><p>The role will lead a team of <strong>12 Contact Centre / People Advisors</strong>, overseeing high-volume employee interactions across voice, email, chat and digital channels, while driving service excellence, operational efficiency, self-service adoption and continuous improvement.</p><p><br></p><p>Key Responsibilities</p><ul><li>Lead the day-to-day <strong>Tier 1 People Experience Centre / Contact Centre operations</strong> across multiple service channels.</li><li>Manage high-volume employee interactions across <strong>voice, email, chat and digital channels</strong>.</li><li>Drive high <strong>First Contact Resolution (FCR)</strong> and minimize unnecessary escalations to Tier 2.</li><li>Monitor service levels, queue performance, response times, contact volumes and operational capacity.</li><li>Lead workforce planning, forecasting, scheduling and resource optimization to meet employee demand.</li><li>Drive productivity, schedule adherence and efficient utilization of the team.</li><li>Establish and maintain strong <strong>quality assurance and service standards</strong>, including regular monitoring, coaching and calibration.</li><li>Ensure advisors consistently follow SOPs, scripts, policies and knowledge articles.</li><li>Promote effective use of knowledge management tools and drive employee self-service adoption.</li><li>Monitor and improve employee experience through <strong>CSAT, NPS, CES and other service metrics</strong>.</li><li>Manage employee complaints, escalations and service recovery activities.</li><li>Drive adoption of <strong>self-service tools, automation, virtual / AI agents and digital solutions</strong> to improve service delivery.</li><li>Identify opportunities to reduce contact volumes through automation, knowledge enhancement and process improvements.</li><li>Partner with HR Operations, HR Technology and other People Services teams to continuously improve the employee experience.</li><li>Lead, coach and develop a team of People / Contact Centre Advisors.</li><li>Drive performance management, engagement, capability building and service excellence across the team.</li></ul><p><br></p><p>Ideal Profile</p><ul><li><strong>6–8+ years of experience</strong> in HR Operations, People Services, Contact Centre, Customer Experience or a related service delivery environment.</li><li>Proven experience leading <strong>high-volume contact centre or shared services operations</strong>.</li><li>Previous experience within a <strong>Shared Services Center / Global Business Services / HR Operations environment</strong> is highly preferred.</li><li>Strong experience managing frontline teams and service delivery operations.</li><li>Strong understanding of <strong>contact centre KPIs</strong>, including FCR, AHT, SLA, CSAT, NPS, abandonment rate and productivity.</li><li>Experience with workforce management, forecasting, scheduling and capacity planning.</li><li>Strong customer / employee experience mindset with a focus on service quality.</li><li>Experience driving process improvement, automation and <strong>digital / AI adoption</strong> is highly preferred.</li><li>Strong knowledge of case management, knowledge management and HR service delivery platforms.</li><li>Experience with <strong>SAP SuccessFactors or other HRIS platforms</strong> is an advantage.</li><li>Excellent stakeholder management and communication skills.</li><li>Strong analytical, problem-solving and decision-making capabilities.</li><li>Proven ability to coach, develop and motivate frontline teams.</li></ul><p><br></p><p>Location</p><p>Cairo, Egypt</p><p><br></p><p><strong>Confidentiality:</strong></p><p>Due to the confidential nature of the search, further details about the organization and its People Services / Shared Services Center structure will be shared with shortlisted candidates.</p><p><br></p>