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<p>We are seeking an ambitious, analytical, and energetic <strong>Fresh Graduate Purchasing Engineer</strong> to join our procurement and supply chain team. This is an exceptional entry-level opportunity for a Mechatronics engineering graduate looking to build a career in industrial procurement, technical sourcing, and supply chain management.</p><p>In this role, you will bridge the gap between technical engineering specifications and commercial purchasing, helping us source high-quality mechanical, electrical, and automation components, raw materials, and industrial equipment.</p><h3>Key Responsibilities</h3><ul><li><p><strong>Technical Sourcing:</strong> Evaluate purchase requisitions and collaborate with internal technical teams to fully understand engineering requirements for mechanical, electrical, and mechatronic components.</p></li><li><p><strong>Supplier Engagement:</strong> Request quotations, negotiate pricing, payment terms, delivery schedules, and quality standards with local and international suppliers.</p></li><li><p><strong>Technical Evaluation:</strong> Review supplier technical data sheets, proposals, and catalog specifications to ensure compliance with engineering standards and operational needs.</p></li><li><p><strong>Comparative Analysis:</strong> Prepare comprehensive bid tabulations, cost-benefit analyses, and vendor comparison reports to support data-driven purchasing decisions.</p></li><li><p><strong>Order Execution &amp; Tracking:</strong> Issue Purchase Orders (POs) through the ERP system, track delivery milestones, and coordinate closely with warehousing and logistics to ensure on-time delivery.</p></li><li><p><strong>Vendor Management:</strong> Maintain and update vendor performance records, assist in supplier audits, and help build a reliable database of approved technical vendors.</p></li><li><p><strong>Cross-Functional Collaboration:</strong> Coordinate with the maintenance, production, and quality control departments to resolve any non-conformities, delivery delays, or material discrepancies.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Education:</strong> Bachelor’s degree in <strong>Mechatronics Engineering</strong>, Mechanical Engineering, or Electrical Engineering.</p></li><li><p><strong>Experience:</strong> <strong>Fresh graduate</strong> (0 to 1 year of experience; previous graduation projects, internships, or student activities in supply chain, manufacturing, or technical sales are a strong plus).</p></li><li><p><strong>Technical Knowledge:</strong> Solid foundational understanding of mechanical systems, electrical circuits, automation hardware, sensors, motors, and industrial spare parts.</p></li><li><p><strong>Software Skills:</strong> Proficiency in MS Office (especially Excel for data analysis and reporting). Familiarity with ERP systems is a distinct advantage.</p></li><li><p><strong>Language Skills:</strong> Excellent command of both Arabic and English (written and spoken).</p></li><li><p><strong>Personal Attributes:</strong></p><ul><li><p>Strong negotiation and communication skills.</p></li><li><p>High attention to detail and strong analytical mindset.</p></li><li><p>Ability to manage multiple tasks under pressure in a fast-paced environment.</p></li></ul></li></ul><p></p>

<br><p><strong>The Opportunity</strong></p><p>We are hiring on behalf of a large multinational organisation building out its enterprise digital and planning capability in Egypt. The role sits within a digital platform team delivering an end-to-end financial planning product. It suits an analyst who enjoys turning business problems into working software inside a mature agile environment.</p><br><p><strong>What the Role Involves</strong></p><p>You will act as the bridge between business needs and the product itself. Working alongside product managers, developers, and testers, you will analyse requirements, shape them into features and user stories, and help release in short, iterative cycles. A core part of the job is keeping the planning product accurate, stable, and compliant while improving how it serves the business.</p><p>Day to day, you will:</p><br><ul><li><p>Investigate business processes and service-improvement opportunities, then articulate them clearly for the team.</p></li><li><p>Analyse data from user feedback and usage patterns to spot where the product can improve, and present findings to product teams and senior stakeholders.</p></li><li><p>Define and track the KPIs that show whether the product is delivering.</p></li><li><p>Keep analytical insight flowing into design and development decisions.</p></li><li><p>Contribute actively in agile ceremonies to keep delivery aligned with user and business goals.</p></li><li><p>Run user testing sessions and use the feedback to refine and prioritise the backlog.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p><br><strong>What We Are Looking For</strong></p><ul><li><p>Bachelor's degree in Computer Science or a related field.</p></li><li><p>Solid business analysis and process-improvement skills, with a strong grasp of agile delivery.</p></li><li><p>Experience with financial planning products. Anaplan is strongly preferred.</p></li><li><p>Ability to convert business requirements into features and user stories.</p></li><li><p>Exposure to UI and UX design for digital products.</p></li><li><p>Strong data discipline: managing data health, ensuring timely delivery, resolving issues, and conducting root cause analysis.</p></li><li><p>Experience managing a product backlog and delivery within a finance domain.</p></li><li><p>Clear communicator, detail-oriented, collaborative, curious, and able to think strategically.</p></li></ul><p><br><strong>Compensation and Benefits</strong></p><ul><li><p>Monthly gross salary: EGP 114,500 to 125,000, plus a 15% annual bonus and 13th and 14th month salary.</p></li><li><p>Car allowance, family medical cover, and life insurance.</p></li></ul><p><br><strong>Location</strong></p><ul><li><p>Cairo <br></p><p><strong><em>We review every application carefully. Due to volume, only shortlisted candidates will be contacted, but your profile may be considered for future roles.</em></strong><br></p></li></ul>

<p><h4>Job purpose</h4> <p>Developing architectural designs from concept through detailed design, preparing coordinated drawings, supporting multidisciplinary coordination, and ensuring compliance with project requirements, applicable codes, and quality standards.</p> <h4>Key accountability areas</h4> <strong>Architectural design development:</strong><br> <ul> <li>Develop architectural designs from concept through schematic and detailed design stages.</li> <li>Review architectural materials, finishes, specifications, and construction details.</li> <li>Support design options and design development activities.</li> </ul> <strong>Technical documentation & BIM:</strong><br> <ul> <li>Prepare coordinated architectural drawings, Revit models, construction documents, details, schedules, and presentation materials.</li> <li>Ensure compliance with BIM requirements and documentation standards.</li> </ul> <strong>Multidisciplinary coordination:</strong><br> <ul> <li>Coordinate architectural designs with structural, MEP, landscape, interior design, and other disciplines.</li> <li>Review multidisciplinary drawings, identify clashes and design conflicts, and support their resolution.</li> <li>Participate in coordination meetings.</li> </ul> <strong>Compliance & quality assurance:</strong><br> <ul> <li>Ensure compliance with project requirements, building codes, authority regulations, and client standards.</li> <li>Incorporate comments received from clients, consultants, authorities, and internal review teams.</li> <li>Review design outputs to maintain quality and consistency.</li> </ul> <strong>Project support & delivery:</strong><br> <ul> <li>Support design submissions and reports.</li> <li>Manage assigned tasks and deliverables.</li> <li>Support the architectural team in meeting project deadlines and project objectives.</li> </ul> <h4>Role accountability</h4> <strong>HR proficiency:</strong><br> <ul> <li>Ability to obtain updated soft and technical skills related to the job.</li> <li>To have a vision and a plan for the career path and how to achieve it.</li> </ul> <strong>Delivery:</strong><br> <ul> <li>Perform the planned activities to meet the operational and development targets as per delivery schedules.</li> <li>Utilize resources effectively to achieve objectives within efficient cost and time.</li> <li>Provide a periodic report formatted by detailing the deviation and execution of planned tasks.</li> </ul> <strong>Problem-solving:</strong><br> <ul> <li>Solve any related problems that arise and escalate any complex operational issues.</li> </ul> <strong>Quality:</strong><br> <ul> <li>Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.</li> </ul> <strong>Business process improvements:</strong><br> <ul> <li>Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</li> </ul> <strong>Compliance:</strong><br> <ul> <li>Comply with related policy and procedures and work instructions.</li> </ul> <strong>Health, safety, and environment:</strong><br> <ul> <li>Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</li> </ul> <h4>Academic qualification</h4> <p>Bachelor degree in architectural engineering</p> <h4>Work experience</h4> <p>4 to 6 years</p> <h4>Technical / functional competencies</h4> <p>Design tools<br> Reporting<br> Compliance<br> Communication</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About the role<br></span><p>IST Networks' Professional Services team builds the conversational AI experiences that sit on top of enterprise CX platforms. As a Conversational AI Engineer, you will own end-to-end delivery of voicebots and chatbots across platforms including Kore.ai, Genesys Cloud, Sprinklr, and Cognigy — engaging directly with clients to understand automation needs and building solutions that drive measurable business value.&nbsp;<br></p><br>What you will do<br><ul><li>Meet with clients and stakeholders to identify operational pain points and automation opportunities, and translate them into structured technical specifications&nbsp;<br></li><li>Design and build end-to-end conversational flows for voicebots and chatbots across Kore.ai, Genesys Cloud, Sprinklr, and Cognigy&nbsp;<br></li><li>Own the full delivery lifecycle — requirements, architecture, build, testing, deployment, and handover&nbsp;<br></li><li>Develop context-aware, multi-turn conversations with proper fallback and escalation handling&nbsp;<br></li><li>Integrate conversational solutions with backend systems, CRMs, and enterprise APIs&nbsp;<br></li><li>Configure and train NLP/NLU models — intent classification, entity extraction, and dialogue management&nbsp;<br></li><li>Apply prompt engineering to optimise LLM-powered conversation flows, including MCP integrations and agentic tool-use patterns&nbsp;<br></li><li>Provide technical support for live deployments, monitor bot performance, and analyse conversation logs to drive improvement&nbsp;<br></li><li>Maintain client communication throughout delivery and contribute to internal documentation and reusable delivery assets&nbsp;<br></li></ul><br><span>RequirementsWhat we are looking for<br></span><ul><li>1–3 years of hands-on experience building chatbots and/or voicebots&nbsp;<br></li><li>Practical experience with at least one enterprise conversational platform (Kore.ai, Genesys Cloud, Cognigy, or Sprinklr) is a strong plus&nbsp;<br></li><li>Working knowledge of NLP/NLU — intent training, entity recognition, slot filling, and dialogue state management&nbsp;<br></li><li>Experience with REST/GraphQL API integration, and familiarity with prompt engineering and LLM integration (OpenAI, Azure OpenAI, Claude, Cohere)&nbsp;<br></li><li>Basic scripting or programming ability in Python or JavaScript, and familiarity with cloud environments (AWS, Azure, or GCP)&nbsp;<br></li><li>Clear, confident communicator able to present technical concepts to non-technical stakeholders&nbsp;<br></li><li>Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Computational Linguistics, Information Systems, or a related discipline&nbsp;<br></li></ul>Why this role is different<br><p>You will work across four major conversational platforms rather than specialising in one, taking solutions from first client conversation through to live deployment and tuning.&nbsp;<br></p><br><br> </div>

Makin Masr for Construction is Hiring | Procurement Specialist <br>???? Location: Nasr City ! Cairo<br>Makin Masr is seeking a skilled Procurement Specialist to support industrial construction projects by managing purchasing operations, supplier coordination, and material sourcing.<br>Key Responsibilities:<br>• Prepare and process purchase orders in line with project requirements.<br>• Source and evaluate suppliers/subcontractors and obtain competitive quotations.<br>• Negotiate prices, terms, and delivery schedules with vendors.<br>• Coordinate with technical office and site teams to ensure timely material availability.<br>• Track purchase orders and follow up on delivery status.<br>• Maintain updated supplier database and pricing records.<br>• Ensure compliance with company procurement policies and procedures.<br>Requirements:<br>• B. Sc. in a relevant field (Commerce, Engineering, or related).<br>• 2+ years of experience in procurement/purchasing – preferably with 1 year in the contracting/construction sector.<br>• Good negotiation and supplier management skills.<br>• Proficiency in MS Office (Excel system know<br>• Good command of English.<br>• Strong attention to detail and ability to work under pressure.<br>What We Offer:<br>• Competitive Package<br>• Social Insurance<br>• Career Growth Opportunities<br>• Professional Working Environment<br>???? To Apply:<br>Please send your updated CV to: HR@makinmasr.com

Role Objectives:<br>The Logistics Team leader oversees Breadfast’s last-mile delivery operations, ensuring rider performance, live operational support, and full compliance with service standards. The role acts as the bridge between field teams, vendors, and internal operations, driving execution excellence across daily logistics activities.<br>Roles & Responsibilities :<br>Supervise daily rider attendance, performance, and issue resolution. Monitor order lifecycle metrics and ensure SLA adherence. Provide live operational support to resolve real-time delivery challenges. Enforce SOP compliance on fleet hygiene, branding, and equipment usage. Coordinate with third-party logistics to meet supply targets. Support onboarding of vendors and performance tracking. Maintain operational dashboards and deliver weekly reports. Oversee onboarding of new vendors in coordination with account management. Collaborate with zone leads on demand planning and capacity vs. actual.<br>l Required Education, Knowledge, and Skills:<br>4–6 years in logistics or field operations. Strong leadership and coordination skills. Experience in live operations and performance tracking. Familiarity with logistics KPIs and SLA metrics. Familiarity with zone-based operations. Team management & on-ground coordination.<br>.

To ensure the on-time delivery of the proper material complete with verification documents to project Sites.<br>Job Responsibilities :<br>Receive PO acknowledgement and execution milestone Attend the Kick-off meeting, summarize the required documents and PO bassline schedule Maintain an expediting file for each PO, which would be used throughout the project period Monitor documents/drawings submittals and approvals from discipline engineer to facilitate on-time manufacture release. Monitor the supplier payment process to ensure the facilitates of our financial obligation to avoid negative/effect delays of suppliers. Monitor the supplier progress and highlight any deviation from the PO time and meet the project need date. Provide delay analysis for each package, in case of delay, and cost/time impact to be applied on the supplier Coordinate for the occurrence of FAT along with all Internal and External Stakeholders. Alignment with the Logistic for the delivery time<br>Job Requirements:<br>Qualification: Bachelor of Engineering, “Electrical, Mechanical, Civil”.+5 years of experience in related field. EPC project's experience is a must

Role Objectives:<br>The Logistics Team leader oversees Breadfast’s last-mile delivery operations, ensuring rider performance, live operational support, and full compliance with service standards. The role acts as the bridge between field teams, vendors, and internal operations, driving execution excellence across daily logistics activities.<br>Roles & Responsibilities :<br>Supervise daily rider attendance, performance, and issue resolution. Monitor order lifecycle metrics and ensure SLA adherence. Provide live operational support to resolve real-time delivery challenges. Enforce SOP compliance on fleet hygiene, branding, and equipment usage. Coordinate with third-party logistics to meet supply targets. Support onboarding of vendors and performance tracking. Maintain operational dashboards and deliver weekly reports. Oversee onboarding of new vendors in coordination with account management. Collaborate with zone leads on demand planning and capacity vs. actual.<br>l Required Education, Knowledge, and Skills:<br>4–6 years in logistics or field operations. Strong leadership and coordination skills. Experience in live operations and performance tracking. Familiarity with logistics KPIs and SLA metrics. Familiarity with zone-based operations. Team management & on-ground coordination.<br>.

<p>Manage the end-to-end procurement process for indirect goods and services, including but not limited to uniforms, office furniture, office supplies, promotional materials, event requirements, exhibition booths, branding materials, facility-related purchases, and other operational needs. Source, evaluate, and negotiate with suppliers to secure the best value in terms of quality, cost, delivery, and service while ensuring compliance with company standards. Prepare and issue Requests for Quotations (RFQs), evaluate supplier proposals, and recommend the most suitable vendors based on commercial and technical requirements. Create, review, and process purchase orders, ensuring all purchases comply with company procurement policies, budgets, and approval workflows. Prepare and manage supplier contracts, service agreements, and delivery schedules to ensure timely execution of orders. Coordinate with internal stakeholders to understand procurement requirements, specifications, timelines, and project expectations. Monitor supplier performance, including quality, responsiveness, pricing, and delivery, and conduct periodic supplier evaluations. Build and maintain strong relationships with existing suppliers while identifying and qualifying new vendors to support business needs. Coordinate with Finance to ensure timely invoice processing, payment reconciliation, and resolution of pricing or billing discrepancies. Follow up with suppliers to ensure on-time delivery of goods and services, resolving any issues related to delays, shortages, or quality concerns. Coordinate with Warehouse, Administration, and requesting departments to ensure smooth receipt, inspection, and handover of purchased items where applicable. Ensure all procurement documentation, supplier records, contracts, and purchase history are accurately maintained and readily accessible. Support company events, exhibitions, and corporate initiatives by sourcing and coordinating all required materials, services, and vendors. Continuously identify opportunities for cost optimization, supplier consolidation, and process improvements without compromising quality or service levels. Coordinate effectively with cross-functional teams including Finance, Administration, Marketing, HR, Operations, and Warehouse to ensure seamless procurement operations.</p><p><strong>Desired Candidate Profile</strong></p><p>Education Level: Bachelor's Degree. Experience: Minimum 2 years of experience in Procurement or Purchasing. Experience in procuring indirect goods and services (e.g., uniforms, furniture, office supplies, events, branding materials) is preferred. Good knowledge of procurement principles and purchasing processes. Excellent communication, interpersonal, and negotiation skills. Strong supplier relationship management and networking abilities. Proficient in Microsoft Office applications. Experience using ERP systems is a plus. Good command of English is preferred.</p>

Role Objectives:<br>The Logistics Team leader oversees Breadfast’s last-mile delivery operations, ensuring rider performance, live operational support, and full compliance with service standards. The role acts as the bridge between field teams, vendors, and internal operations, driving execution excellence across daily logistics activities.<br>Roles & Responsibilities :<br>Supervise daily rider attendance, performance, and issue resolution. Monitor order lifecycle metrics and ensure SLA adherence. Provide live operational support to resolve real-time delivery challenges. Enforce SOP compliance on fleet hygiene, branding, and equipment usage. Coordinate with third-party logistics to meet supply targets. Support onboarding of vendors and performance tracking. Maintain operational dashboards and deliver weekly reports. Oversee onboarding of new vendors in coordination with account management. Collaborate with zone leads on demand planning and capacity vs. actual.<br>l Required Education, Knowledge, and Skills:<br>4–6 years in logistics or field operations. Strong leadership and coordination skills. Experience in live operations and performance tracking. Familiarity with logistics KPIs and SLA metrics. Familiarity with zone-based operations. Team management & on-ground coordination.<br>.

Role Objectives:<br>As the Logistics Specialist, you will support real-time monitoring and execution of delivery operations by ensuring DA compliance, resolving live issues, and maintaining service quality standards. Roles & Responsibilities :Monitor DA appearance, hygiene, and branding compliance. Conduct field audits to ensure SOP adherence. Collect and document restaurant feedback on DA performance and attitude. Track and validate DA cash collection and escalate irregularities. Support implementation of new operational processes and tools. Assist in tracking delay reasons and coordinating live interventions. Provide weekly field reports highlighting compliance, risks, and recommendations. Escalate operational risks such as repeated delays or DA non-responsiveness.<br>Required Education, Knowledge, and Skills :Bachelor’s degree or diploma in Logistics, Business, or a related field.1–2 years of experience in delivery support or logistics operations. Experience with dispatch tools and real-time support systems. Ability to multitask and work under pressure. Strong attention to detail and organizational skills. Familiarity with DA workflows and SLA enforcement.

We're Hiring: Senior Sales <br><br> Company: Ezeats<br> Location: Cairo<br><br>Ezeats is looking for an ambitious and results-driven Sales Executive to join our growing team and help expand our network of restaurant partners.<br><br> Key Responsibilities:<br>• Identify and approach potential clients within the Food &amp; Beverage industry<br>• Present Ezeats solutions and demonstrate platform benefits to prospective partners<br>• Generate and manage leads from malls, pickup locations, and delivery-focused businesses<br>• Build and maintain strong relationships with new and existing clients<br>• Negotiate and close partnership opportunities<br>• Achieve and exceed monthly sales targets<br>• Collaborate with the Marketing and Operations teams to drive business growth<br>• Maintain accurate records of sales activities and client interactions using CRM tools<br><br> Requirements:<br>• 1–3 years of experience in Sales or Business Development<br>• Experience in Food &amp; Beverage, Food Delivery, SaaS, or Hospitality is a plus<br>• Strong communication, negotiation, and presentation skills<br>• Self-motivated with a target-driven mindset<br>• Ability to build relationships and close deals<br>• Comfortable with field sales and client visits<br>• Familiarity with CRM systems is preferred<br><br> What You'll Do:<br>• Acquire new restaurant partners<br>• Generate leads through field visits, malls, pickup locations, and delivery businesses<br>• Contribute directly to Ezeats' growth and market expansion<br><br> To apply, send your CV to:<br>yomna.mohamed@ez-eats.com<br><br>#Hiring #SalesExecutive #BusinessDevelopment #FoodTech #FoodAndBeverage #RestaurantSales #Ezeats #SalesJobs #CareerOpportunity

<p><strong>About the Role:</strong></p><p>We are seeking an experienced and detail-oriented <strong>Senior Site Engineer</strong> to oversee and lead our site operations from initiation to final delivery. In this role, you will be the core link between clients, subcontractors, and cross-functional teams, ensuring that high-end lighting projects are executed seamlessly on-time, within budget, and to the highest quality standards. The ideal candidate possesses a strong technical background in electrical/electronic engineering, exceptional problem-solving abilities on-site, and outstanding client management and negotiation skills.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Plan, execute, implement and control multiple objects.</li><li>Ensure the project is delivered on time, within the scope and on budget.</li><li>Interact between clients, business development units, sub-contractors, Finance and logistics departments for project delivery.</li><li>Ensure the site preparation phase is executed effectively by identifying and managing all required activities.</li><li>Ensure the timely delivery of project documents.</li><li>Prepare the project charter.</li><li>Troubleshooting problems at site</li></ul><p><br></p><p><strong>Qualifications:</strong></p><ul><li>Bachelor’s degree in electrical engineering, Electronics, Communications, or related field.</li><li>From 2 to 5 years of experience.</li><li><strong>Previous experience in Lighting Controls is a plus.</strong></li><li>Excellent communication skills in English.</li><li>Presentable, proactive, and customer oriented.</li><li>Strong negotiation and interpersonal skills.</li><li>Ability to work independently and manage time effectively.</li></ul>

<p>Job Description</p><p>Maintain accurate supplier and article master data while supporting supplier integration initiatives including localization, consignment agreements, logistics agreements, and delivery performance evaluation</p><p>Check Material Requirements Planning (MRP) results and process supplier orders while tracking deliveries, identifying bottlenecks, and escalating shortage risks</p><p>Ensure optimum stock levels for raw materials, taking proactive measures to avoid and reduce excess inventory and obsolete stock</p><p>Support technical changes by coordinating the ordering and timely delivery of new components</p><p>Develop and maintain regular contact with suppliers, conducting regular reviews of supplier delivery performance and fostering strong business relationships</p><p>Support stock-take and cycle counting processes in the plant to maintain inventory accuracy</p><p>Identify and escalate supply chain risks and opportunities for continuous improvement in supplier performance and operational efficiency</p><p><strong>Desired Candidate Profile</strong></p><b>Qualifications</b><br>Educational Background: Bachelor s degree in Engineering or Supply Chain Management.<br>Years of Experience: +3 years of experience in Strategic Sourcing, Procurement, or Material Planning within a manufacturing environment.<br>Language: Fluent in English (both written and spoken) with excellent professional communication and reporting skills.<br>Excel Skills: Excellent command of MS Excel (advanced formulas, data analysis, and tracking tools are mandatory).<br>Systems: SAP experience is highly preferred (Nice-to-have).<br>MRP Knowledge: Strong understanding of Material Requirements Planning (MRP) logic and inventory control.

<p>Maintain accurate supplier and article master data while supporting supplier integration initiatives including localization, consignment agreements, logistics agreements, and delivery performance evaluation Check Material Requirements Planning (MRP) results and process supplier orders while tracking deliveries, identifying bottlenecks, and escalating shortage risks Ensure optimum stock levels for raw materials, taking proactive measures to avoid and reduce excess inventory and obsolete stock Support technical changes by coordinating the ordering and timely delivery of new components Develop and maintain regular contact with suppliers, conducting regular reviews of supplier delivery performance and fostering strong business relationships Support stock-take and cycle counting processes in the plant to maintain inventory accuracy Identify and escalate supply chain risks and opportunities for continuous improvement in supplier performance and operational efficiency</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications and Experience</h2> <p>Educational Background: Bachelor s degree in Engineering or Supply Chain Management.</p> <p>Years of Experience: +3 years of experience in Strategic Sourcing, Procurement, or Material Planning within a manufacturing environment.</p> <p>Language: Fluent in English (both written and spoken) with excellent professional communication and reporting skills.</p> <p>Excel Skills: Excellent command of MS Excel (advanced formulas, data analysis, and tracking tools are mandatory).</p> <p>Systems: SAP experience is highly preferred (Nice-to-have).</p> <p>MRP Knowledge: Strong understanding of Material Requirements Planning (MRP) logic and inventory control.</p>

About Instashop<br><br>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.<br><br>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join<br><br>Job Description<br><br>About the role:<br><br>As a Sr. Customer Service Advisor, you will be responsible for managing the customer’s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.<br><br>Day-to-Day Responsibilities<br><br>Handling calls and messages from customers, partners, and prospects from our inbound channel Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely Act as a role model and mentor to the Associates and Coordinators Responsible for floor support, supporting the team-leader in assisting the team with complex situations Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable Staying up-to-date on company policies and procedures to provide accurate information to customers Participating in initiatives designed to improve customer satisfaction and business performance<br><br>Qualifications<br><br>Bachelor's degree is a must. Customer service experience is a plus.<br><br>What You Will Bring<br><br>Ability to multitask and handle high call volumes Effective time management & organizational skills Exceptional interpersonal and problem-solving skills Flexible schedule and open to work on a rotational shift basis, including weekends Genuine care and concern for customer concerns and satisfaction Strong communication skills in English, both verbal and written

About Instashop<br><br>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.<br><br>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join<br><br>Job Description<br><br>About the role:<br><br>As a Customer Service Advisor, you will be responsible for managing the customer’s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.<br><br>Day-to-Day Responsibilities<br><br>Handling calls and messages from customers, partners, and prospects from our inbound channel Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely Act as a role model and mentor to the Associates and Coordinators Responsible for floor support, supporting the team-leader in assisting the team with complex situations Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable Staying up-to-date on company policies and procedures to provide accurate information to customers Participating in initiatives designed to improve customer satisfaction and business performance<br><br>Qualifications<br><br>Bachelor's degree is a must. Customer service experience is a plus.<br><br>What You Will Bring<br><br>Ability to multitask and handle high call volumes Effective time management & organizational skills Exceptional interpersonal and problem-solving skills Flexible schedule and open to work on a rotational shift basis, including weekends Genuine care and concern for customer concerns and satisfaction Strong communication skills in English, both verbal and written

A GLIMPSE ABOUT CRÉDIT AGRICOLE EGYPT:<br>Crédit Agricole Egypt Since its launch in 2006, Crédit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Crédit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt’s national priorities. With a universal customer-focused model, Crédit Agricole Egypt is “a whole bank just for you” serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers’ best interests, Crédit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Crédit Agricole Egypt’s endeavor to attain its customers’ satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Crédit Agricole Egypt is in line with the world’s digital transformation, encouraging and implementing an innovative environment to exceed its customers’ expectations. In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment.<br>Role Purpose:<br>The IT Quality Assurance Manager will be responsible for identifying gaps across IT and IT -related business processes within the bank, driving process enhancements, and ensuring alignment with IT governance standards, regulatory expectations, and internal control requirements. This role will focus on improving process efficiency, control effectiveness, ownership clarify, documentation quality, and performance measurement across key IT Processes, including incident, problem, change, vendor, demand, project delivery, business analysis, service transition and testing governance processes.<br>The role will work closely with IT Quality, PMO, Governance, IT Risk, Development, Operations, and other Process Owners to define improvement actions, establish KPIs, / KRIs, monitor progress, and support continual improvement across IT.<br>Key Responsibilities:<br>Process Gap Analysis: Assess current IT and IT-related business processes, identify inefficiencies, bottlenecks, unclear ownership, missing controls, documentation gaps, and recurring process issue and propose relevant improvements. Process Enhancement: Design and implement optimized workflows, process maps, RACI matrices, Control points escalation paths, templates, and standard operating procedures across incident, problem, change, vendor, demand, project, service transition, testing governance and business analysis management. Governance Alignment: Ensure all processes improvements adhere to IT governance frameworks, internal policies, and regulatory requirements, audit expectations, and relevant best practices such as ITIL, COBIT, ISO 20K, ISO 27k, PMI, and Agile. Project & PMO Process Engagement: Actively participate in demand and project delivery improvement initiatives, ensuring process improvements are embedded in PMO-governed delivery lifecycle stages, including demand intake, prioritization, project initiation, delivery governance, change control, testing readiness, service transition, and post-implementation review. Testing Process Improvement: Support improvement of testing-related processes, templates, entry/exit criteria, defect management workflow, UAT process, and testing governance in coordination with the IT Testing Control Manager, without owning testing execution, test approval, or testing sign-off. Stakeholder Collaboration: Work closely with IT Quality, Governance, PMO, IT Risk, Development, Operations, Testing, Vendor Management, and business stakeholders to align process improvements with organizational goals and operational priorities. Continuous Improvement: Establish and maintain a continual improvement register, define KPIs/KRIs, track improvement actions, monitor process effectiveness, and drive ongoing enhancements based on data, lessons learned, audit observations, incidents, and stakeholder feedback. Dashboarding & Reporting: Develop process improvement dashboards and management reports covering process health, improvement progress, overdue actions, recurring gaps, KPI/KRI trends, and benefits realization.<br>Required Skills & Competencies:<br>Strong background in IT process management, IT quality, governance, and continual improvement. Experience with incident, problem, change, vendor, demand, project delivery, testing governance, and business analysis management frameworks. Solid knowledge of project management methodologies (e.g., PMI, Agile, stage-gate governance, and project delivery lifecycle controls). Analytical mindset with ability to identify process gaps, control weaknesses, recurring issues, root causes, and improvement opportunities. Strong capability in designing process maps, RACIs, workflows, SOPs, KPIs, KRIs, dashboards, and improvement action plans. Excellent communication, facilitation, stakeholder management, and change management skills. Ability to work across multiple IT and business teams and drive organizational change. Strong follow-up discipline with the ability to track actions, challenge delays, and escalate blocked improvements when required.<br>Qualifications:<br>Bachelor’s degree in IT, Computer Science, Engineering, Business Information Systems, or related field (Master’s preferred). Professional certifications such as ITIL, PMP, or COBIT, Lean Six Sigma, ISO 20000, ISO 27001, or Business Process Management are highly desirable. Minimum 7–10 years of experience in IT governance, IT quality, IT service management, PMO governance, process improvement, or operational excellence roles. Banking or financial services experience is strongly preferred. Practical experience in process mapping, gap analysis, root cause analysis, dashboarding, KPI/KRI definition, and continual improvement tracking.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.</p><br><p>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.</p><br><br>Job Description<br><p><strong>Facilities Management &amp; Operations</strong></p><br><ul><li><p>Lead day-to-day FM operations across InstaShop locations — covering reception, maintenance, cleaning, pantry, vending machines, stationery, mail, and archiving.</p><br></li><li><p>Monitor the performance and quality of outsourced services including housekeeping, pest control, and fleet.</p><br></li><li><p>Supervise the FM team, manage workload distribution, and drive strategic planning for team goals and objectives.</p><br></li><li><p>Handle all facilities needs across logistics hubs and dark stores, ensuring timely follow-up and resolution.</p><br></li><li><p>Manage daily operational requests including desk allocation, space utilization, furniture, and parking arrangements.</p><br></li></ul><p><strong>Contract &amp; Vendor Management</strong></p><br><ul><li><p>Supervise renewals and negotiate contracts with external service providers (water dispensers, coffee machines, and other FM services).</p><br></li><li><p>Liaise with maintenance contractors and suppliers for office consumables across all sites.</p><br></li><li><p>Establish and maintain vendor files; verify accuracy of submitted documentation.</p><br></li><li><p>Maintain accurate records of all contracts, annual leases, work orders, service requests, and executed works.</p><br></li></ul><p><strong>Service Quality &amp; Compliance</strong></p><br><ul><li><p>Review and analyze monthly third-party service reports; ensure adherence to KPIs and SLAs.</p><br></li><li><p>Respond to and resolve help desk tickets raised through the Facilities department.</p><br></li></ul><p><strong>Asset &amp; Procurement Management</strong></p><br><ul><li><p>Manage the procurement process ensuring timely purchasing and accurate financial documentation.</p><br></li><li><p>Coordinate the internal and external movement of all company assets.</p><br></li></ul><p><strong>Workplace Projects, Events &amp; People Experience</strong></p><br><ul><li><p>Plan and execute workplace projects, office improvements, and employee-facing events that reflect InstaShop's culture and energize the community.</p><br></li><li><p>Drive people experience initiatives that foster belonging, connection, and community across all locations.</p><br></li><li><p>Develop project plans and timelines ensuring initiatives are delivered on time, on brand, and with measurable impact on employee satisfaction.</p><br></li></ul><br>Qualifications<br><p><strong>Qualifications &amp; Experience</strong></p><br><ul><li><p>Bachelor's degree in Business Administration, Hospitality, Facilities Management, Engineering (Mechanical, Electrical, or Civil), or a related field.</p><br></li><li><p>Minimum 1&nbsp;years of experience in facilities management, workplace operations, or a similar fast-paced service-delivery environment.</p><br></li><li><p>Solid understanding of building systems, maintenance protocols, and safety standards to effectively oversee vendor performance and ensure service quality.</p><br></li></ul><p><strong>Skills &amp; Competencies</strong></p><br><ul><li><p>Proficiency in MS Office and facilities management tools/systems.</p><br></li><li><p>Strong contract negotiation, vendor management, and organizational skills.</p><br></li><li><p>Ability to multitask and manage multiple stakeholders across locations effectively.</p><br></li><li><p>Excellent communication skills in both English and Arabic.</p><br></li></ul><br><br> </div>

<p><strong>Working model: </strong>Hybrid with 2 days working from Luxoft Office in Cairo.</p><p><br></p><p><strong>Employment: </strong>official full-time employment through a DXC Legal Entity.</p><p><br></p><p><strong>Why Luxoft?</strong></p><p><br></p><p>We offer a comprehensive benefits package to support your health, wellbeing, and financial security:</p><ul><li>Comprehensive MetLife health insurance from day one (including dependents, maternity, dental &amp; optical).</li><li>Paid annual leave: 21–30 working days (based on tenure/age).</li><li>Sick leave: 10 days per year.</li><li>16 public holidays annually.</li><li>Reduced working hours during Ramadan.</li></ul><p><br></p><p><strong>About the project:</strong></p><p><br></p><p>Implementation Temenos Transact core banking platform to support the Bank’s strategic transformation objectives and operational requirements. The initiative will deliver an integrated, scalable, and future-ready solution that enhances operational efficiency, strengthens financial and regulatory capabilities, improves data management and reporting, and provides a solid foundation for sustainable business growth and ongoing modernization.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><ul><li>The Temenos Integration Lead / Development Lead is responsible for the technical design, development, and delivery of integrations and custom components across the Temenos Transact solution. The role provides technical leadership, governs development standards, coordinates development activities, and ensures that technical deliverables are secure, scalable, supportable, and aligned with the overall solution architecture.</li><li>Lead the technical design and delivery of integrations and custom developments across the Temenos Transact solution.</li><li>Define integration and development standards, design principles, delivery processes, and technical governance.</li><li>Translate functional and integration requirements into technical specifications and implementation designs.</li><li>Coordinate the development of interfaces between Temenos Transact and external systems, including channels, payment platforms, reporting solutions, and enterprise applications.</li><li>Lead and coordinate the development team, allocate activities, monitor progress, and ensure timely delivery of technical components.</li><li>Review technical designs, source code, configuration, and deployment artefacts to ensure quality and compliance with agreed standards.</li><li>Oversee the development of APIs, services, interfaces, enquiries, reports, routines, and other Temenos extensions.</li><li>Manage technical dependencies, risks, issues, defects, and required remediation activities.</li><li>Coordinate integration, system, performance, and regression testing, including the resolution of technical defects.</li><li>Support environment management, release planning, deployment, cutover, and production stabilization.</li><li>Ensure appropriate technical documentation, knowledge transfer, and handover to support teams.</li></ul><p><br></p><p><strong>Skills:</strong></p><ul><li>Extensive experience of 10 years in Temenos Transact integration and development.</li><li>Strong knowledge of Temenos technical architecture, data structures, services, and development frameworks.</li></ul><p><strong>Hands-on experience with:</strong></p><ul><li>TAFJ and Java</li><li>Temenos Integration Framework</li><li>Temenos APIs and web services</li><li>OFS and message-based integrations</li><li>Version routines, enquiries, reports, and local developments</li><li>Experience designing and implementing REST, SOAP, file-based, batch, and event-driven integrations.</li><li>Strong understanding of integration patterns, interface security, error handling, monitoring, and reconciliation.</li><li>Experience with middleware, API management, messaging, and enterprise service integration platforms.</li><li>Knowledge of source control, build management, automated deployment, and release management practices.</li><li>Experience leading technical teams and coordinating delivery across multiple workstreams and vendors.</li><li>Strong troubleshooting, code review, defect analysis, and performance optimization skills.</li><li>Experience supporting system integration testing, user acceptance testing, cutover, go-live, and production stabilization.</li><li>Strong communication, stakeholder management, technical documentation, and team leadership skills.</li></ul><p><br></p><p><br></p><p><br></p><p><strong>Languages:</strong></p><ul><li>English: B2 Upper-Intermediate</li></ul><p><br></p><p><em>Luxoft is committed to fostering a diverse and inclusive workplace.</em></p><p><em>We show fairness to all throughout our talent acquisition and management process.</em></p>