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<p>How you ll help us make health happen: We are seeking an established Transformation &amp; Change professional to lead the delivery of a major business transformation programme within Bupa Egypt Insurance. This role will initially lead the implementation of a new domestic PMI business in Egypt, including the establishment of a local TPA, development of a target operating model, and deployment of supporting technology platforms. The programme will involve significant business and technology change, delivered in partnership with local, regional and global teams. The successful candidate will oversee a portfolio of strategic change initiatives, ensuring delivery of business outcomes, benefits realisation, effective governance, and alignment with business strategy.</p><p>Programme Leadership &amp; Delivery</p><ul><li>Lead large, complex transformation programmes from mobilisation through to implementation.</li><li>Develop and maintain programme roadmaps, delivery plans and dependencies across multiple workstreams.</li><li>Drive business, operational, technology and organisational change to achieve targeted outcomes.</li><li>Ensure business readiness, implementation planning and successful transition into operational support.</li><li>Apply delivery best practices to improve programme performance and responsiveness.</li></ul><p>Stakeholder &amp; Governance Management</p><ul><li>Build strong relationships with senior business and technology stakeholders.</li><li>Establish and lead governance forums, steering committees and decision-making structures.</li><li>Provide clear reporting on programme progress, risks, issues, dependencies and outcomes.</li><li>Influence senior leaders to secure alignment, resources and timely decisions.</li></ul><p>Financial &amp; Commercial Management</p><ul><li>Support development and management of programme business cases.</li><li>Own programme forecasts, budgets and financial performance.</li><li>Identify and manage delivery and financial risks, implementing corrective actions where required.</li><li>Ensure programme costs and benefits are appropriately governed and approved.</li></ul><p>Vendor &amp; Third-Party Management</p><ul><li>Manage relationships with implementation partners, suppliers and third-party vendors.</li><li>Define and oversee delivery against agreed statements of work and contractual commitments.</li><li>Challenge performance and proactively manage risks to ensure successful delivery outcomes.</li></ul><p>Leadership &amp; Continuous Improvement</p><ul><li>Lead matrix teams across multiple functions, geographies and disciplines.</li><li>Promote a culture of accountability, collaboration and continuous improvement.</li><li>Drive effective risk management, problem solving and decision making across the programme.</li><li>Champion agile ways of working and delivery excellence.</li></ul><p>About You</p><p>You will be a proven transformation leader with experience delivering large-scale business and technology change programmes in complex, matrix organisations.</p><p>Key Skills / Qualifications needed for this role:</p><ul><li>Extensive experience leading large, complex transformation programmes.</li><li>Strong programme, portfolio and governance management expertise.</li><li>Significant experience overseeing major technology-enabled change.</li><li>Commercially astute with experience managing substantial budgets and business cases.</li><li>Strong stakeholder management and executive influencing skills.</li><li>Experience managing third-party suppliers and delivery partners.</li><li>Experience working across geographically dispersed teams and matrix structures.</li></ul><p>Desirable Experience</p><ul><li>Health insurance or broader insurance and financial services experience.</li><li>Experience of greenfield implementations, new business launches or operating model transformation.</li></ul><p>Key Attributes</p><ul><li>Strategic thinker with strong execution capability.</li><li>Highly accountable and outcome focused.</li><li>Confident decision-maker who thrives in complex environments.</li><li>Strong leadership, communication and influencing skills.</li><li>Resilient, collaborative and able to build high-performing teams.</li><li>Passionate about transformation, continuous improvement and delivering customer value.</li></ul><p>Why Bupa?</p><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad. Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><p>Time Type: Full time</p><p>Job Area: Strategy, Change &amp; Transformation</p><p>Locations: Egypt - Cairo</p><p><strong>Desired Candidate Profile</strong></p>You will be a proven transformation leader with experience delivering large-scale business and technology change programmes in complex, matrix organisations. Key Skills / Qualifications needed for this role: Extensive experience leading large, complex transformation programmes. Strong programme, portfolio and governance management expertise. Significant experience overseeing major technology-enabled change. Commercially astute with experience managing substantial budgets and business cases. Strong stakeholder management and executive influencing skills. Experience managing third-party suppliers and delivery partners. Experience working across geographically dispersed teams and matrix structures. Desirable Experience Health insurance or broader insurance and financial services experience. Experience of greenfield implementations, new business launches or operating model transformation. Key Attributes Strategic thinker with strong execution capability. Highly accountable and outcome focused. Confident decision-maker who thrives in complex environments. Strong leadership, communication and influencing skills. Resilient, collaborative and able to build high-performing teams. Passionate about transformation, continuous improvement and delivering customer value.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for delivery-focused Project Managers who can independently manage complex technology projects within a banking environment.</p><br><p><strong>Required Experience</strong></p><br><p>• Minimum 3–5 years of Project Management / Technology Delivery experience.</p><br><p>• Strong experience managing medium to large technology projects.</p><br><p>• Banking / Financial Services experience is highly preferred.</p><br><p>• Experience managing multiple parallel workstreams, teams, and dependencies.</p><br><p>• Previous exposure to integration-heavy or transformation projects is preferred.</p><br><p><strong>Project &amp; Delivery Management</strong></p><br><p>Candidates should have strong hands-on experience in:</p><br><p>• End-to-end project planning and execution.</p><br><p>• High-level and detailed project plans.</p><br><p>• Milestone and dependency management.</p><br><p>• RAID management.</p><br><p>• Resource and capacity planning.</p><br><p>• Baseline vs. forecast tracking.</p><br><p>• Release and Go-Live planning.</p><br><p>• Recovery plans for delayed projects.</p><br><p>• Executive status reporting and management dashboards.</p><br><p>• Escalation and action tracking.</p><br><p><strong>Agile / Scrum</strong></p><br><p>Strong practical knowledge of:</p><br><p>• Sprint Planning.</p><br><p>• Daily Stand-ups.</p><br><p>• Sprint Reviews and Retrospectives.</p><br><p>• Backlog management.</p><br><p>• Story / Task / Bug lifecycle.</p><br><p>• Sprint capacity and delivery forecasting.</p><br><p>• Agile delivery governance.</p><br><p>We are not looking for Scrum Masters who only facilitate ceremonies. The candidate should be able to own overall project delivery.</p><br><p><strong>Technical Understanding</strong></p><br><p>The candidate does not need to be a developer, but should be comfortable managing discussions related to:</p><br><p>• APIs and system integrations.</p><br><p>• Backend and Frontend development.</p><br><p>• Middleware / ESB.</p><br><p>• Legacy systems and modernization.</p><br><p>• Integration dependencies.</p><br><p>• Environments and deployments.</p><br><p>• Technical blockers and defects.</p><br><p>Testing &amp; Release Management</p><br><p>Good understanding of the delivery lifecycle, including:</p><br><p>• Development → Integration Testing → SIT → UAT → Go-Live → Hypercare</p><br><p><strong>Candidates should be familiar with:</strong></p><br><p>• Defect management and prioritization.</p><br><p>• SIT/UAT readiness.</p><br><p>• Test-data and environment dependencies.</p><br><p>• Code freeze and release readiness.</p><br><p>• Go-Live criteria and production support.</p><br><p><strong>Stakeholder Management</strong></p><br><p>The candidate should be capable of independently coordinating with:</p><br><p>• Development Teams.</p><br><p>• Technical Leads / Architects.</p><br><p>• QA and Testing Teams.</p><br><p>• Product Owners / Business Teams.</p><br><p>• Infrastructure and Security Teams.</p><br><p>• External delivery partners.</p><br><p>• Senior Management.</p><br><p>Strong communication, follow-up, negotiation, and escalation skills are essential.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>We’re looking for an Inventory Controller to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minutedelivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!<br> <br> <strong>What’s On Your Plate?</strong><br> &nbsp;</p><br><ul><li>Daily monitoring of stock movement, running report of daily inventory adjustment.</li><li>Providing stock reports on Category Level for All Stores.</li><li>Guiding the stores on receiving deliveries, returning PO and some operational issues involving stocks.</li><li>Doing stock take/cycle count for the running stores.</li><li>Invoice Matching together with finance if there are discrepancies.</li><li>Weekly reporting to GM with all total inventory adjustments, including the percentage of shrinkage against sales.</li><li>Spot checking and visiting stores for some investigation with inventory discrepancies.</li><li>Reporting system issues related to store operation activity affecting the stocks.</li><li>Monthly reconciliation with finance.</li><li>Monthly reporting of inventories showing turnovers.</li></ul><br>Qualifications<br><p><strong>What Did We Order?</strong><br> &nbsp;</p><br><ul><li>You have 1-2&nbsp;years of experience in Inventory management.</li><li>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</li><li>You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.</li><li>You are someone energized by the unknown and look forward to learning each day on the job.</li><li>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</li><li>Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.</li><li>Language skills: Fluent English and Arabic would be highly advantageous.</li></ul><br><br> </div>

We enable financial institutions to become AI-first digital leaders.<br><br>As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here.<br><br>We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together.<br><br><strong>About The Job<br><br></strong>We are seeking a highly skilled <strong>Software Development Manager</strong> to lead the Product Engineering Team responsible for VeriTouch, our solution built on Microsoft Dynamics 365 CE and Microsoft Power Platform. This role combines technical leadership, people management, and hands-on oversight of engineering processes to deliver a scalable, secure, maintainable, and high-quality product.<br><br>The Software Development Manager owns the engineering delivery, technical quality, release readiness, and production stability of the VeriTouch product. The role works closely with Product Management, Architecture, Quality Engineering, DevOps, and Implementation teams, while customer project delivery remains under the relevant implementation governance structure.<br><br>The role is responsible for ensuring that engineering practices, technical decisions, development processes, and delivery standards support the product's long-term scalability, maintainability, security, and operational stability.<br><br>The Software Development Manager works closely with Product Management, Project Management, Solution Architects, Technical Leads, Business Analysts, Quality Engineers, DevOps, and clients to ensure successful technical delivery throughout the software development lifecycle.<br><br>What You Will Be Doing<br><br><strong>Product Engineering &amp; Engineering Leadership<br><br></strong><ul><li>Own the engineering delivery lifecycle for VeriTouch, from requirements analysis, estimation, and solution design through development, testing, deployment, release, go-live, warranty, and transition to support.</li><li>Lead a high-performing product development team consisting of developers, business analysts, quality engineers, technical leads, and other technical specialists, ensuring effective planning, execution, and delivery.</li><li>Establish and manage engineering plans, milestones, dependencies, assumptions, risks, acceptance criteria, and resource requirements.</li><li>Ensure development tasks, estimates, engineering plans, and resource allocations are realistic, aligned, and consistent with product priorities.</li><li>Monitor engineering progress through work-management tools and engineering metrics, including backlog health, planned versus completed effort, defect trends, technical debt, cycle time, and deployment readiness.</li><li>Identify delivery deviations early and lead recovery actions through reprioritization, resource allocation, scope adjustment, process improvement, automation, or timeline reassessment.</li><li>Continuously improve software engineering practices, development standards, quality processes, and governance mechanisms.</li><li>Maintain clear engineering ownership while collaborating with Product Management and Implementation teams to align product priorities with customer and business objectives.<br><br></li></ul><strong>Solution Design &amp; Technical Governance<br><br></strong><ul><li>Provide technical leadership across the design and implementation of VeriTouch, Dynamics 365 CE, and Microsoft Power Platform solutions.</li><li>Partner with Solution Architects, Product Management, and business stakeholders to define high-level designs, technical roadmaps, product-level solution designs, and implementation approaches.</li><li>Govern the transition from requirements and Statement of Work through functional requirements, gap analysis, solution design, technical design, development, testing, and deployment where applicable.</li><li>Review technical design documents, integration specifications, data models, security designs, deployment architecture, and non-functional requirements.</li><li>Ensure functional and technical requirements are complete, testable, traceable, and aligned with approved scope and architecture.</li><li>Promote a configuration-first and low-code/no-code approach, using Dynamics 365 out-of-the-box capabilities, Power Platform, and VeriTouch functionality wherever appropriate, and introducing custom development only when technically and functionally justified.</li><li>Oversee technical decisions related to technologies including Plugins, SSIS, Azure Data Factory, Customer Insights, Copilot, Copilot Studio, Agents, and other relevant Microsoft technologies.</li><li>Identify design, scope, product capability, and technical gaps and ensure they are addressed through configuration, extension, customization, or formal change control.</li><li>Maintain and promote technical standards, reusable patterns, reference architectures, implementation guidance, accelerators, and engineering documentation.<br><br></li></ul><strong>Release, Production &amp; Operational Management<br><br></strong><ul><li>Own engineering release readiness and ensure releases meet defined quality, security, performance, and operational standards.</li><li>Own the production stability of the VeriTouch product and ensure critical production issues are addressed in a timely and structured manner.</li><li>Oversee technical debt management and ensure technical debt is identified, prioritized, tracked, and addressed as part of ongoing engineering planning.</li><li>Lead or coordinate critical incident resolution, root-cause analysis, and preventive improvement planning.</li><li>Ensure production support findings, recurring defects, and incidents are translated into preventive engineering actions and product improvements.</li><li>Establish and maintain appropriate release criteria, go/no-go decision processes, rollback procedures, and post-release validation practices.</li><li>Partner with Product Management, QA, DevOps, Architecture, and Implementation teams to ensure production releases are predictable, stable, and sustainable.<br><br></li></ul><strong>Client, Stakeholder &amp; Delivery Governance<br><br></strong><ul><li>Funciton as a senior technical contact for clients where engineering leadership or technical governance is required throughout the project lifecycle.</li><li>Lead or support discovery workshops, design reviews, technical governance meetings, project boards, steering committees, escalation discussions, and go-live readiness reviews.</li><li>Communicate technical risks, trade-offs, dependencies, delivery impact, and mitigation options clearly to both technical and non-technical stakeholders.</li><li>Challenge unsupported, high-risk, or unnecessarily customized requirements and recommend sustainable alternatives.</li><li>Ensure key actions, decisions, assumptions, dependencies, and owners are documented and followed through to closure.</li><li>Manage technical escalations constructively while maintaining trusted and professional client relationships.</li><li>Work closely with Project Management on scope, schedule, cost, dependencies, and client governance while maintaining clear ownership of engineering delivery and technical execution.</li><li>Ensure customer project delivery activities remain aligned with the relevant implementation governance structure.<br><br></li></ul><strong>Presales, Estimation &amp; Project Initiation<br><br></strong><ul><li>Participate in presales, discovery, solutioning, and project-initiation activities.</li><li>Review and contribute to RFP/RFI responses, Statements of Work, technical proposals, solution architecture documents, estimates, assumptions, dependencies, and project plans.</li><li>Validate whether requirements can be delivered through Dynamics 365 out-of-the-box capabilities, configuration, Power Platform, VeriTouch product functionality, or custom development.</li><li>Ensure technical estimates are supported by clear and measurable assumptions, including integrations, APIs, entities, fields, workflows, validations, reports, data volumes, and non-functional requirements.</li><li>Identify scope gaps, exclusions, delivery risks, dependencies, and potential change requests before commercial or delivery commitments are approved.</li><li>Support technical presentations, solution demonstrations, and clarification sessions with prospects and clients.<br><br></li></ul><strong>Engineering Quality, ALM &amp; DevOps<br><br></strong><ul><li>Define and enforce engineering quality gates across analysis, design, development, testing, deployment, and go-live.</li><li>Ensure appropriate unit, integration, regression, performance, security, and non-functional testing is planned and executed.</li><li>Oversee code review practices, code-quality standards, static analysis, defect management, and root-cause analysis.</li><li>Establish and govern ALM, CI/CD, source control, branching, environment management, solution packaging, automated deployment, rollback, and release-control practices across Dynamics 365 and Power Platform development.</li><li>Govern source control, branching, solution management, CI/CD, environment management, deployment, and rollback practices.</li><li>Ensure managed and unmanaged solutions, development environments, and production changes follow approved ALM and deployment practices.</li><li>Review deployment plans, release notes, runbooks, environment-readiness checklists, rollback plans, and post-deployment validation activities.</li><li>Oversee SIT and UAT readiness, defect triage, stabilization, and production transition.</li><li>Ensure production support findings and recurring incidents are translated into preventive engineering actions and improvements.</li><li>Confirm operational readiness, including monitoring, logging, support documentation, knowledge transfer, and warranty arrangements, before go-live.<br><br></li></ul><strong>Security, Privacy &amp; Technical Compliance<br><br></strong><ul><li>Ensure solutions comply with applicable security, privacy, regulatory, audit, and data-retention requirements, particularly within banking and insurance environments.</li><li>Ensure security and privacy considerations are incorporated into architecture, technical designs, testing, deployment, and support processes.</li><li>Govern appropriate security-role design, least-privilege access, segregation of duties, field-level security, and audit requirements.</li><li>Validate integration security, authentication, authorization, secrets management, logging, and sensitive-data handling.</li><li>Ensure security findings and incidents are appropriately tracked, remediated, and incorporated into preventive engineering controls.</li><li>Coordinate with security, architecture, infrastructure, compliance, and client teams when significant technical or regulatory risks arise.<br><br></li></ul><strong>AI, Innovation &amp; Continuous Improvement<br><br></strong><ul><li>Drive responsible adoption of Microsoft Copilot, GitHub Copilot, Copilot Studio, AI Builder, and other approved AI-assisted engineering tools.</li><li>Identify opportunities to apply AI across requirements analysis, development, code review, test creation, documentation, defect analysis, and delivery reporting.</li><li>Establish appropriate human-review, security, privacy, intellectual-property, and quality controls for AI-assisted development.</li><li>Evaluate emerging Microsoft, cloud, AI, and Power Platform capabilities and assess their applicability and value for VeriTouch and client solutions.</li><li>Guide teams in designing AI agents and intelligent automation where they provide sustainable business value.</li><li>Contribute to COE initiatives, reusable assets, engineering standards, accelerators, lessons learned, and continuous improvement activities.</li><li>Function as a feedback channel between Implementation and Product teams by communicating recurring implementation challenges, product gaps, and enhancement opportunities.<br><br></li></ul><strong>People, Capability &amp; Resource Management<br><br></strong><ul><li>Lead, mentor, coach, and develop engineering teams, fostering a collaborative, accountable, and high-performing product development team.</li><li>Own workforce planning, skill assessment, succession planning, hiring, onboarding, and retention for the engineering team.</li><li>Conduct regular one-to-ones, performance evaluations, development planning, workload reviews, feedback, and capability assessments for direct reports.</li><li>Maintain competency and development plans for technical leads, principal developers, senior developers, and emerging technical leaders.</li><li>Allocate work based on skill, complexity, development needs, availability, and delivery risk.</li><li>Develop technical leads and senior engineers in both technical decision-making and leadership capabilities.</li><li>Establish mentoring structures, communities of practice, technical training, and knowledge-sharing sessions.</li><li>Identify capacity constraints, single-person dependencies, and critical skill gaps and proactively develop mitigation plans.</li><li>Promote sustainable delivery practices and effective workload management.</li><li>Support recruitment through technical interviews, practical assessments, candidate calibration, and hiring recommendations.<br><br></li></ul><strong>Engineering Performance &amp; KPIs<br><br></strong><ul><li>Define, monitor, and continuously improve engineering KPIs and operational metrics.</li><li>Track release predictability, defect leakage, production incidents, cycle time, code-review compliance, automated test coverage, deployment success, technical debt, and engineering quality.</li><li>Use engineering metrics to identify trends, bottlenecks, quality risks, and improvement opportunities.</li><li>Establish improvement actions based on engineering performance data and monitor their effectiveness.</li><li>Provide regular visibility to relevant stakeholders on engineering health, delivery performance, production stability, and improvement initiatives.<br><br></li></ul><strong>Role Scope &amp; Collaboration<br><br></strong><ul><li>The Software Development Manager owns the engineering delivery, technical quality, release readiness, production stability, technical-team execution, development governance, capability development, and technical delivery risk for the VeriTouch product.</li><li>The role collaborates closely with Product Management on product priorities, roadmap alignment, technical debt, quality, and engineering capacity.</li><li>The role collaborates closely with Project Management on customer project scope, schedule, cost, dependencies, and client governance, while the Project Manager retains overall commercial and contractual accountability for customer projects.</li><li>Customer project delivery remains under the relevant implementation governance structure, while the Software Development Manager remains accountable for engineering execution and technical delivery.</li><li>The Software Development Manager may delegate detailed design and implementation activities to Technical Leads, Principal Developers, and other engineering team members while remaining accountable for appropriate engineering oversight and successful completion of technical delivery.</li><li>From the role is expected to balance technical quality, delivery timelines, scalability, maintainability, security, production stability, and business objectives.<br><br></li></ul>What We Are Looking For<br><br><ul><li>15+ years of overall software engineering experience, including substantial hands-on experience with .NET and C#, strong recent experience with Microsoft Dynamics 365 CE and Power Platform, and at least five years of people-management experience.</li><li>Strong hands-on knowledge of .NET, C#, Microsoft Dynamics 365 CE/CRM, Model-Driven Power Apps, Power Automate, and Power Platform technologies.</li><li>Proven experience leading and developing multidisciplinary engineering teams, including developers, business analysts, quality engineers, architects, and integration specialists.</li><li>Proven experience delivering complex enterprise, banking, or insurance implementations through production go-live.</li><li>Strong understanding of both Dynamics 365 Online and on-premises architectures.</li><li>Strong experience with ALM, Azure DevOps, CI/CD, managed solutions, environment management, deployment governance, release management, and production support.</li><li>Experience with solution architecture, integrations, data migration, security models, performance engineering, and non-functional requirements.</li><li>Proven experience in presales, technical estimation, proposal and SoW review, solution workshops, and client-facing technical engagements.</li><li>Strong experience managing delivery risks, technical escalations, recovery plans, dependencies, and stakeholder expectations.</li><li>Experience delivering solutions for banking or insurance clients.</li><li>Experience with Dynamics 365, Power Platform, Plugins, SSIS, Azure Data Factory, Customer Insights, Copilot, Copilot Studio, and/or AI Agents.</li><li>Practical experience with AI-assisted development and Copilot technologies, with an understanding of responsible AI adoption.</li><li>Strong analytical and decision-making skills, with the ability to balance technical quality, delivery timelines, scalability, maintainability, and business objectives.</li><li>Excellent written and verbal communication skills, with the ability to translate complex technical topics into clear and actionable information for technical and non-technical stakeholders.</li><li>Demonstrated ability to foster collaboration, accountability, continuous improvement, and professional growth within engineering teams.</li><li>Strong understanding of engineering KPIs and the ability to use data and metrics to improve delivery predictability, quality, production stability, and engineering effectiveness.<br><br></li></ul><strong>About VeriPark<br><br></strong>VeriPark is a global technology powerhouse with more than two decades of experience in the financial services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys.<br><br>With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 1000+ colleagues are serving customers in more than 30 countries worldwide.<br><br>As a global player, we offer more than just a workplace; we provide a transformative environment that transcends boundaries. Joining VeriPark means becoming part of a diverse family where talent is nurtured, diversity is celebrated, and our culture empowers each individual to reach their full potential.<br><br>Be a part of our global family, where opportunities are as vast as our global footprint.<br><br><strong>https://www.veripark.com</strong>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><br><span>We enable financial institutions to become AI-first digital leaders.</span></p><br><br><br><p><span>As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here.</span></p><br><br><br><p><span>We welcome candidates who share our values, have the skills and are </span><b><span>passionate to enjoy our journey to build the digital future of finance, together. <br>About The Job:</span></b><br></p><br><br><p>We are seeking a highly skilled <b>Software Development Manager</b> to lead the Product Engineering Team responsible for VeriTouch, our solution built on Microsoft Dynamics 365 CE and Microsoft Power Platform. This role combines technical leadership, people management, and hands-on oversight of engineering processes to deliver a scalable, secure, maintainable, and high-quality product.</p><br><br><br><p>The Software Development Manager owns the engineering delivery, technical quality, release readiness, and production stability of the VeriTouch product. The role works closely with Product Management, Architecture, Quality Engineering, DevOps, and Implementation teams, while customer project delivery remains under the relevant implementation governance structure.</p><br><br><br><p>The role is responsible for ensuring that engineering practices, technical decisions, development processes, and delivery standards support the product's long-term scalability, maintainability, security, and operational stability.</p><br><br><br><p>The Software Development Manager works closely with Product Management, Project Management, Solution Architects, Technical Leads, Business Analysts, Quality Engineers, DevOps, and clients to ensure successful technical delivery throughout the software development lifecycle.</p><br><br><br><p>What You Will Be Doing</p><br><br><p><b>Product Engineering &amp; Engineering Leadership</b></p><br><br><ul><li>Own the engineering delivery lifecycle for VeriTouch, from requirements analysis, estimation, and solution design through development, testing, deployment, release, go-live, warranty, and transition to support.</li><li>Lead a high-performing product development team consisting of developers, business analysts, quality engineers, technical leads, and other technical specialists, ensuring effective planning, execution, and delivery.</li><li>Establish and manage engineering plans, milestones, dependencies, assumptions, risks, acceptance criteria, and resource requirements.</li><li>Ensure development tasks, estimates, engineering plans, and resource allocations are realistic, aligned, and consistent with product priorities.</li><li>Monitor engineering progress through work-management tools and engineering metrics, including backlog health, planned versus completed effort, defect trends, technical debt, cycle time, and deployment readiness.</li><li>Identify delivery deviations early and lead recovery actions through reprioritization, resource allocation, scope adjustment, process improvement, automation, or timeline reassessment.</li><li>Continuously improve software engineering practices, development standards, quality processes, and governance mechanisms.</li><li>Maintain clear engineering ownership while collaborating with Product Management and Implementation teams to align product priorities with customer and business objectives.</li></ul><br><p><b>Solution Design &amp; Technical Governance</b></p><br><br><ul><li>Provide technical leadership across the design and implementation of VeriTouch, Dynamics 365 CE, and Microsoft Power Platform solutions.</li><li>Partner with Solution Architects, Product Management, and business stakeholders to define high-level designs, technical roadmaps, product-level solution designs, and implementation approaches.</li><li>Govern the transition from requirements and Statement of Work through functional requirements, gap analysis, solution design, technical design, development, testing, and deployment where applicable.</li><li>Review technical design documents, integration specifications, data models, security designs, deployment architecture, and non-functional requirements.</li><li>Ensure functional and technical requirements are complete, testable, traceable, and aligned with approved scope and architecture.</li><li>Promote a configuration-first and low-code/no-code approach, using Dynamics 365 out-of-the-box capabilities, Power Platform, and VeriTouch functionality wherever appropriate, and introducing custom development only when technically and functionally justified.</li><li>Oversee technical decisions related to technologies including Plugins, SSIS, Azure Data Factory, Customer Insights, Copilot, Copilot Studio, Agents, and other relevant Microsoft technologies.</li><li>Identify design, scope, product capability, and technical gaps and ensure they are addressed through configuration, extension, customization, or formal change control.</li><li>Maintain and promote technical standards, reusable patterns, reference architectures, implementation guidance, accelerators, and engineering documentation.</li></ul><br><p><b>Release, Production &amp; Operational Management</b></p><br><br><ul><li>Own engineering release readiness and ensure releases meet defined quality, security, performance, and operational standards.</li><li>Own the production stability of the VeriTouch product and ensure critical production issues are addressed in a timely and structured manner.</li><li>Oversee technical debt management and ensure technical debt is identified, prioritized, tracked, and addressed as part of ongoing engineering planning.</li><li>Lead or coordinate critical incident resolution, root-cause analysis, and preventive improvement planning.</li><li>Ensure production support findings, recurring defects, and incidents are translated into preventive engineering actions and product improvements.</li><li>Establish and maintain appropriate release criteria, go/no-go decision processes, rollback procedures, and post-release validation practices.</li><li>Partner with Product Management, QA, DevOps, Architecture, and Implementation teams to ensure production releases are predictable, stable, and sustainable.</li></ul><br><p><b>Client, Stakeholder &amp; Delivery Governance</b></p><br><br><ul><li>Funciton as a senior technical contact for clients where engineering leadership or technical governance is required throughout the project lifecycle.</li><li>Lead or support discovery workshops, design reviews, technical governance meetings, project boards, steering committees, escalation discussions, and go-live readiness reviews.</li><li>Communicate technical risks, trade-offs, dependencies, delivery impact, and mitigation options clearly to both technical and non-technical stakeholders.</li><li>Challenge unsupported, high-risk, or unnecessarily customized requirements and recommend sustainable alternatives.</li><li>Ensure key actions, decisions, assumptions, dependencies, and owners are documented and followed through to closure.</li><li>Manage technical escalations constructively while maintaining trusted and professional client relationships.</li><li>Work closely with Project Management on scope, schedule, cost, dependencies, and client governance while maintaining clear ownership of engineering delivery and technical execution.</li><li>Ensure customer project delivery activities remain aligned with the relevant implementation governance structure.</li></ul><br><p><b>Presales, Estimation &amp; Project Initiation</b></p><br><br><ul><li>Participate in presales, discovery, solutioning, and project-initiation activities.</li><li>Review and contribute to RFP/RFI responses, Statements of Work, technical proposals, solution architecture documents, estimates, assumptions, dependencies, and project plans.</li><li>Validate whether requirements can be delivered through Dynamics 365 out-of-the-box capabilities, configuration, Power Platform, VeriTouch product functionality, or custom development.</li><li>Ensure technical estimates are supported by clear and measurable assumptions, including integrations, APIs, entities, fields, workflows, validations, reports, data volumes, and non-functional requirements.</li><li>Identify scope gaps, exclusions, delivery risks, dependencies, and potential change requests before commercial or delivery commitments are approved.</li><li>Support technical presentations, solution demonstrations, and clarification sessions with prospects and clients.</li></ul><br><p><b>Engineering Quality, ALM &amp; DevOps</b></p><br><br><ul><li>Define and enforce engineering quality gates across analysis, design, development, testing, deployment, and go-live.</li><li>Ensure appropriate unit, integration, regression, performance, security, and non-functional testing is planned and executed.</li><li>Oversee code review practices, code-quality standards, static analysis, defect management, and root-cause analysis.</li><li>Establish and govern ALM, CI/CD, source control, branching, environment management, solution packaging, automated deployment, rollback, and release-control practices across Dynamics 365 and Power Platform development.</li><li>Govern source control, branching, solution management, CI/CD, environment management, deployment, and rollback practices.</li><li>Ensure managed and unmanaged solutions, development environments, and production changes follow approved ALM and deployment practices.</li><li>Review deployment plans, release notes, runbooks, environment-readiness checklists, rollback plans, and post-deployment validation activities.</li><li>Oversee SIT and UAT readiness, defect triage, stabilization, and production transition.</li><li>Ensure production support findings and recurring incidents are translated into preventive engineering actions and improvements.</li><li>Confirm operational readiness, including monitoring, logging, support documentation, knowledge transfer, and warranty arrangements, before go-live.</li></ul><br><p><b>Security, Privacy &amp; Technical Compliance</b></p><br><br><ul><li>Ensure solutions comply with applicable security, privacy, regulatory, audit, and data-retention requirements, particularly within banking and insurance environments.</li><li>Ensure security and privacy considerations are incorporated into architecture, technical designs, testing, deployment, and support processes.</li><li>Govern appropriate security-role design, least-privilege access, segregation of duties, field-level security, and audit requirements.</li><li>Validate integration security, authentication, authorization, secrets management, logging, and sensitive-data handling.</li><li>Ensure security findings and incidents are appropriately tracked, remediated, and incorporated into preventive engineering controls.</li><li>Coordinate with security, architecture, infrastructure, compliance, and client teams when significant technical or regulatory risks arise.</li></ul><br><p><b>AI, Innovation &amp; Continuous Improvement</b></p><br><br><ul><li>Drive responsible adoption of Microsoft Copilot, GitHub Copilot, Copilot Studio, AI Builder, and other approved AI-assisted engineering tools.</li><li>Identify opportunities to apply AI across requirements analysis, development, code review, test creation, documentation, defect analysis, and delivery reporting.</li><li>Establish appropriate human-review, security, privacy, intellectual-property, and quality controls for AI-assisted development.</li><li>Evaluate emerging Microsoft, cloud, AI, and Power Platform capabilities and assess their applicability and value for VeriTouch and client solutions.</li><li>Guide teams in designing AI agents and intelligent automation where they provide sustainable business value.</li><li>Contribute to COE initiatives, reusable assets, engineering standards, accelerators, lessons learned, and continuous improvement activities.</li><li>Function as a feedback channel between Implementation and Product teams by communicating recurring implementation challenges, product gaps, and enhancement opportunities.</li></ul><br><p><b>People, Capability &amp; Resource Management</b></p><br><br><ul><li>Lead, mentor, coach, and develop engineering teams, fostering a collaborative, accountable, and high-performing product development team.</li><li>Own workforce planning, skill assessment, succession planning, hiring, onboarding, and retention for the engineering team.</li><li>Conduct regular one-to-ones, performance evaluations, development planning, workload reviews, feedback, and capability assessments for direct reports.</li><li>Maintain competency and development plans for technical leads, principal developers, senior developers, and emerging technical leaders.</li><li>Allocate work based on skill, complexity, development needs, availability, and delivery risk.</li><li>Develop technical leads and senior engineers in both technical decision-making and leadership capabilities.</li><li>Establish mentoring structures, communities of practice, technical training, and knowledge-sharing sessions.</li><li>Identify capacity constraints, single-person dependencies, and critical skill gaps and proactively develop mitigation plans.</li><li>Promote sustainable delivery practices and effective workload management.</li><li>Support recruitment through technical interviews, practical assessments, candidate calibration, and hiring recommendations.</li></ul><br><p><b>Engineering Performance &amp; KPIs</b></p><br><br><ul><li>Define, monitor, and continuously improve engineering KPIs and operational metrics.</li><li>Track release predictability, defect leakage, production incidents, cycle time, code-review compliance, automated test coverage, deployment success, technical debt, and engineering quality.</li><li>Use engineering metrics to identify trends, bottlenecks, quality risks, and improvement opportunities.</li><li>Establish improvement actions based on engineering performance data and monitor their effectiveness.</li><li>Provide regular visibility to relevant stakeholders on engineering health, delivery performance, production stability, and improvement initiatives.</li></ul><br><p><b>Role Scope &amp; Collaboration</b></p><br><br><ul><li>The Software Development Manager owns the engineering delivery, technical quality, release readiness, production stability, technical-team execution, development governance, capability development, and technical delivery risk for the VeriTouch product.</li><li>The role collaborates closely with Product Management on product priorities, roadmap alignment, technical debt, quality, and engineering capacity.</li><li>The role collaborates closely with Project Management on customer project scope, schedule, cost, dependencies, and client governance, while the Project Manager retains overall commercial and contractual accountability for customer projects.</li><li>Customer project delivery remains under the relevant implementation governance structure, while the Software Development Manager remains accountable for engineering execution and technical delivery.</li><li>The Software Development Manager may delegate detailed design and implementation activities to Technical Leads, Principal Developers, and other engineering team members while remaining accountable for appropriate engineering oversight and successful completion of technical delivery.</li><li>From the role is expected to balance technical quality, delivery timelines, scalability, maintainability, security, production stability, and business objectives.</li></ul><br><p>What We Are Looking For</p><br><br><ul><li>15+ years of overall software engineering experience, including substantial hands-on experience with .NET and C#, strong recent experience with Microsoft Dynamics 365 CE and Power Platform, and at least five years of people-management experience.</li><li>Strong hands-on knowledge of .NET, C#, Microsoft Dynamics 365 CE/CRM, Model-Driven Power Apps, Power Automate, and Power Platform technologies.</li><li>Proven experience leading and developing multidisciplinary engineering teams, including developers, business analysts, quality engineers, architects, and integration specialists.</li><li>Proven experience delivering complex enterprise, banking, or insurance implementations through production go-live.</li><li>Strong understanding of both Dynamics 365 Online and on-premises architectures.</li><li>Strong experience with ALM, Azure DevOps, CI/CD, managed solutions, environment management, deployment governance, release management, and production support.</li><li>Experience with solution architecture, integrations, data migration, security models, performance engineering, and non-functional requirements.</li><li>Proven experience in presales, technical estimation, proposal and SoW review, solution workshops, and client-facing technical engagements.</li><li>Strong experience managing delivery risks, technical escalations, recovery plans, dependencies, and stakeholder expectations.</li><li>Experience delivering solutions for banking or insurance clients.</li><li>Experience with Dynamics 365, Power Platform, Plugins, SSIS, Azure Data Factory, Customer Insights, Copilot, Copilot Studio, and/or AI Agents.</li><li>Practical experience with AI-assisted development and Copilot technologies, with an understanding of responsible AI adoption.</li><li>Strong analytical and decision-making skills, with the ability to balance technical quality, delivery timelines, scalability, maintainability, and business objectives.</li><li>Excellent written and verbal communication skills, with the ability to translate complex technical topics into clear and actionable information for technical and non-technical stakeholders.</li><li>Demonstrated ability to foster collaboration, accountability, continuous improvement, and professional growth within engineering teams.</li><li>Strong understanding of engineering KPIs and the ability to use data and metrics to improve delivery predictability, quality, production stability, and engineering effectiveness.</li></ul><p><b><span>About VeriPark:</span></b></p><br><br><br><p><span>VeriPark is a global technology powerhouse with more than two decades of experience in the financial services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys.</span></p><br><br><br><p><span>With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 1000+ colleagues are serving customers in more than 30 countries worldwide.</span></p><br><br><br><p><span>As a global player, we offer more than just a workplace; we provide a transformative environment that transcends boundaries. Joining VeriPark means becoming part of a diverse family where talent is nurtured, diversity is celebrated, and our culture empowers each individual to reach their full potential.</span></p><br><br><br><p><span>Be a part of our global family, where opportunities are as vast as our global footprint.</span></p><br><br><br><p><b><span>https://www.veripark.com</span></b></p><br><br><br> </div>

Job Summary We are looking for a Business Analyst to join our team and support the delivery of digital transformation and technology initiatives. The role will act as a bridge between business stakeholders, technical teams, and delivery teams, ensuring that business needs are clearly understood, documented, prioritized, and translated into actionable functional requirements. The Business Analyst will be responsible for gathering and analyzing business requirements, defining user stories and acceptance criteria, supporting backlog management, clarifying functional requirements, and coordinating with stakeholders throughout the delivery lifecycle. The ideal candidate should have strong analytical and communication skills, a customer-focused mindset, and practical experience working with digital platforms and modern Microsoft technologies, including Power Apps, Power Automate, Copilot Studio, Power BI, and Dynamics 365. Exposure to Sitecore, APIs, mobile/web applications, and AI chatbot solutions is highly desirable.<br><br>Key Responsibilities1. Business & Requirements Analysis Engage with business stakeholders to understand business needs, challenges, objectives, and expected outcomes. Conduct requirements-gathering sessions, workshops, interviews, and discussions with business and technical stakeholders. Analyze business processes and identify gaps, improvement opportunities, dependencies, and potential risks. Translate business needs into clear and structured functional requirements. Capture and document business requirements, functional requirements, user stories, acceptance criteria, and process flows. Ensure requirements are complete, consistent, feasible, and aligned with the agreed business objectives. Identify and clarify ambiguities, assumptions, dependencies, and potential conflicts in requirements. Support stakeholders in defining clear and measurable expected business outcomes.2. User Stories & Acceptance Criteria Create detailed and actionable user stories based on business requirements. Define clear acceptance criteria to ensure requirements are understood by both business and technical teams. Break down high-level requirements into manageable features, epics, and user stories where required. Work closely with Product Owners, developers, solution architects, QA teams, and other delivery stakeholders to validate requirements. Ensure user stories are ready for development and provide sufficient functional detail for delivery teams. Support refinement sessions and respond to functional questions throughout development.3. Stakeholder Management Act as the key communication link between business stakeholders and technical/delivery teams. Work with stakeholders to validate scope, priorities, requirements, and expected outcomes. Facilitate discussions between different stakeholders when requirements or priorities conflict. Manage expectations by clearly communicating requirements, dependencies, risks, and potential impacts. Demonstrate strong stakeholder empathy by understanding different business perspectives and translating them into practical solutions. Build effective working relationships with business users, project managers, product owners, developers, QA teams, and other project stakeholders.4. Backlog & Delivery Support Support Product Owners and delivery teams in maintaining and prioritizing the product/project backlog. Participate in backlog grooming and refinement sessions. Help ensure that backlog items are clearly defined, prioritized, and aligned with business objectives. Support sprint planning, reviews, demonstrations, and other Agile ceremonies where applicable. Track functional clarifications and ensure open questions are resolved in a timely manner. Identify dependencies between requirements, teams, systems, and releases. Support delivery teams throughout the implementation lifecycle by providing functional clarification when required.5. UAT & Quality Support Coordinate with business users and testing teams during User Acceptance Testing (UAT). Support the preparation and review of UAT scenarios and test cases. Ensure UAT scenarios are aligned with approved business requirements and acceptance criteria. Support business users in understanding expected system behavior. Analyze UAT findings and coordinate with technical teams to clarify and resolve functional issues. Validate delivered functionality against agreed requirements and acceptance criteria. Support defect triage and help determine whether reported issues are functional gaps, defects, or change requests.6. Digital & Technology Solutions Work on requirements related to digital platforms, customer-facing applications, and enterprise technology solutions. Support initiatives involving Microsoft Power Platform, including Power Apps and Power Automate. Support business requirements for Microsoft Copilot Studio and AI-powered chatbot capabilities. Work with teams delivering solutions using Dynamics 365 Sales and Dynamics 365 Customer Service. Understand and document requirements related to Dynamics 365 Customer Insights and customer experience solutions. Work with teams supporting mobile and web applications and ensure functional requirements address usability and customer experience. Collaborate with technical teams on requirements involving APIs and system integrations. Work with reporting and analytics teams on business requirements related to Power BI. Have an understanding of Sitecore and digital experience/content management platforms. Translate business requirements into functional specifications while maintaining a clear understanding of the technical context.7. Documentation & Process Management Maintain accurate and up-to-date business and functional documentation. Document business processes, functional flows, requirements, decisions, assumptions, and dependencies. Maintain requirement traceability from business needs through development, testing, and final delivery. Ensure documentation is stored and maintained using agreed tools and standards. Use Jira and Confluence effectively for requirements, backlog, documentation, and delivery tracking. Ensure key decisions and functional clarifications are properly documented and communicated to relevant stakeholders.<br>Requirements Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, Engineering, Business Administration, or a related discipline.3+ years of experience in Business Analysis, Functional Analysis, Product Analysis, or a similar role. Proven experience gathering, analyzing, and documenting business and functional requirements. Strong experience writing user stories and acceptance criteria. Experience working closely with business stakeholders and technical/delivery teams. Experience supporting UAT and functional validation. Experience working in Agile/Scrum environments. Practical experience with Jira and Confluence. Good understanding of digital applications, web/mobile solutions, and customer-facing platforms. Working knowledge of Microsoft Power Platform, particularly Power Apps and Power Automate. Familiarity with Microsoft Copilot Studio and AI chatbot capabilities. Good understanding of Dynamics 365 Sales and/or Customer Service. Working knowledge of Power BI, APIs, integrations, and data flows. Knowledge or exposure to Sitecore and digital experience platforms is preferred. Strong ability to understand complex business requirements and translate them into clear functional requirements. Excellent written and verbal communication skills. Strong stakeholder management and collaboration skills. Ability to work effectively in a fast-paced, multi-stakeholder environment.<br>Skills & Qualifications Business Analysis Skills Requirements elicitation and analysis Business process analysis Functional requirements documentation User story creation Acceptance criteria definition Gap analysis Backlog management and refinement UAT coordination Functional clarification Requirement traceability Process mapping and documentation Soft Skills Excellent communication and presentation skills Strong analytical and problem-solving abilities Attention to detail Strong stakeholder management Customer and stakeholder empathy Prioritization and time management Ability to simplify complex requirements Strong collaboration and teamwork Proactive approach to identifying issues and dependencies Ability to manage multiple priorities Strong decision-making and critical-thinking skills<br>Preferred Qualifications The following would be considered an advantage:Experience working on large-scale digital transformation projects. Experience with government, public-sector, telecom, banking, or other complex enterprise environments. Experience working with Microsoft Dynamics 365 ecosystems. Experience with Power Platform and low-code/no-code solutions. Experience working on AI, chatbot, or Copilot-based solutions. Experience with customer experience and CRM platforms. Experience working with APIs and enterprise system integrations. Agile/Scrum certification or relevant Business Analysis certification such as IIBA/CBAP, PMI-PBA, or equivalent. Experience working with distributed or cross-functional delivery teams.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p>The Area Supervisor manages daily delivery operations, rider teams, and vendor<br> performance across an assigned district. This role is responsible for keeping delivery speeds<br> high (SLA), keeping costs under control, and ensuring smooth day-to-day operations across<br> dark stores and partner hubs through on-ground presence, performance tracking, and vendor<br> coordination.<br> Key Responsibilities:</p><br><br><p>1. Daily Operations &amp; Vendor Management:</p><br><br><ul><li>Live Fleet Oversight: Track real-time zone operations to make sure riders hit target delivery times, maintain high customer ratings, and keep order cancellations to a minimum.</li><li>Driver Performance: Keep close tabs on rider metrics to spot bottlenecks early and keep order dispatch running efficiently.</li><li>Vendor &amp; 3PL Coordination: Work directly with 3PL providers and fleet vendors to evaluate their performance, address service gaps, and scale up rider supply during rush hours or demand spikes.</li><li>Process Improvement: Work alongside the central Operations team to tweak daily workflows and fix recurring operational issues on the ground.</li></ul><p>2. Performance Tracking &amp; Analytics:</p><br><br><ul><li>KPI Management: Monitor daily operational metrics, focusing on On-Time Delivery Rate, Orders Per Hour (OPH), and Delivery Cost Per Order.</li><li>Reporting: Build regular tracking reports using Microsoft Excel (utilizing Pivot Tables, data filters, and formulas) to present clear performance trends and updates to leadership.</li><li>Problem Solving: Run quick root-cause checks whenever KPIs drop below target and put immediate fixes in place.</li></ul><p>3. Field Audits, Quality &amp; Onboarding:</p><br><br><ul><li>On-Ground Audits: Conduct routine site visits alongside Team Leaders across partner locations to inspect rider attendance, uniform compliance, gear condition, and overall professional behavior.</li><li>Quality Control: Partner with the QA team to resolve functional app issues, handle rider misconduct, and enforce service standards across the fleet.</li><li>Rider Training: Help onboard and train new drivers on app navigation, route efficiency, customer interaction standards, and road safety protocols..</li></ul><br>What you need to be successful<br><ul><li>Bachelor’s degree in business administration, Logistics, Supply Chain, Operations Management or a related field.</li><li>2–4 years of experience in Fleet Operations, E-commerce, Grocery, or Marketplace.</li><li>Strong analytical skills with the ability to translate data into business decisions.</li><li>Excellent stakeholder management and communication skills.</li><li>Advanced proficiency in Microsoft Excel; Power BI is a plus.</li><li>Excellent English.</li><li>Strong communication, organization, and time management skills.</li><li>Excellent ability to be detail oriented.</li><li>Ability to work effectively in a dynamic, fast-paced environment by collaborating with other departments.</li><li>Strong ability to multitask.</li></ul><br>Who we are<br><p>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt<br> Since joining the Delivery Hero family in 2020, the global leader in online food delivery and<br> q-commerce, instaShop has been setting the standard for excellence and convenience in the region.<br> With a dynamic and motivated team fueled by passion and innovation, every day at instaShop is an<br> opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an<br> environment where everyone’s achievements are celebrated and where success is the only way forward.<br> As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always<br> on the lookout for new talents to join us on our success journey.&nbsp;</p><br><br> <br><br> </div>

<ul><li><p>Prepare, develop, and update project and manufacturing schedules using <strong>Primavera P6</strong>.</p></li><li><p>Develop and maintain project <strong>WBS, Baselines, Milestones, and detailed production schedules</strong>.</p></li><li><p>Prepare production plans for the assigned production line or manufacturing sections.</p></li><li><p>Translate project delivery requirements into <strong>weekly and daily production plans</strong>.</p></li><li><p>Follow up actual production progress against the approved plan.</p></li><li><p>Monitor production orders and manufacturing activities throughout the assigned sections.</p></li><li><p>Perform <strong>Production Capacity and Loading Planning</strong> based on available machines, manpower, materials, and required delivery dates.</p></li><li><p>Identify production bottlenecks and capacity constraints and propose corrective actions.</p></li><li><p>Coordinate production priorities according to project deadlines and customer delivery commitments.</p></li></ul><h3>Material Planning &amp; SAP</h3><ul><li><p>Perform <strong>Material Requirements Planning (MRP)</strong> based on production and project schedules.</p></li><li><p>Review material requirements against available inventory and upcoming production needs.</p></li><li><p>Follow up material availability and shortages through <strong>SAP</strong>.</p></li><li><p>Coordinate with Procurement and Warehouse teams to ensure timely availability of required materials.</p></li><li><p>Follow up <strong>Purchase Requisitions, Production Orders, Material Reservations, and related SAP transactions</strong>, according to the company's planning workflow.</p></li><li><p>Review material consumption and highlight shortages or risks that may affect production schedules.</p></li><li><p>Ensure production plans are aligned with <strong>BOMs, material availability, and work orders</strong>.</p></li></ul><h3>Project &amp; Production Follow-up</h3><ul><li><p>Monitor <strong>Plan vs. Actual</strong> performance and identify deviations.</p></li><li><p>Analyze delays affecting production or project delivery.</p></li><li><p>Prepare and follow up <strong>Recovery Plans and Corrective Actions</strong> when required.</p></li><li><p>Update Primavera schedules based on actual production progress.</p></li><li><p>Monitor the <strong>Critical Path</strong> and activities affecting contractual delivery dates.</p></li><li><p>Prepare short-term <strong>Look-Ahead Plans</strong> for production and project activities.</p></li><li><p>Coordinate with Production, Engineering, Procurement, Warehouse, Quality, Projects, and other related departments.</p></li><li><p>Follow up Engineering drawings and technical releases required for production.</p></li><li><p>Escalate material, engineering, production, or capacity risks before they affect delivery dates.</p></li></ul><h3>Reporting &amp; Performance Monitoring</h3><ul><li><p>Prepare daily, weekly, and monthly planning reports.</p></li><li><p>Prepare <strong>Production Achievement – Plan vs. Actual</strong> reports.</p></li><li><p>Prepare project progress reports and schedule variance analysis.</p></li><li><p>Monitor production KPIs related to:</p><ul><li><p>Production plan achievement</p></li><li><p>Delivery performance</p></li><li><p>Capacity utilization</p></li><li><p>Production delays</p></li><li><p>Material shortages</p></li><li><p>Work order progress</p></li></ul></li><li><p>Support management with accurate planning data and recommendations for decision-making.</p></li></ul><h3></h3><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in <strong>Mechanical Engineering, Production Engineering, Industrial Engineering</strong>, or a related engineering discipline.</p></li><li><p><strong>3–5 years of experience</strong> in Production Planning, Manufacturing Planning, or Industrial Project Planning.</p></li><li><p>Previous experience in a <strong>manufacturing environment</strong> is highly preferred.</p></li><li><p>Experience in <strong>Steel Fabrication, Tanks, Metal Industries, Piping, or Engineering Manufacturing</strong> is a strong advantage.</p></li><li><p>Hands-on experience with <strong>Primavera P6</strong>.</p></li><li><p>Good practical experience with <strong>SAP</strong>, preferably related to Production Planning and Material Planning.</p></li><li><p>Good understanding of:</p><ul><li><p>Production Planning</p></li><li><p>Material Requirements Planning – MRP</p></li><li><p>Production Capacity Planning</p></li><li><p>Work Orders</p></li><li><p>BOM</p></li><li><p>Production Loading</p></li><li><p>Inventory and Material Availability</p></li><li><p>Project Scheduling</p></li><li><p>Baseline &amp; Progress Updating</p></li><li><p>Critical Path Analysis</p></li><li><p>Recovery Planning</p></li></ul></li><li><p>Very good command of <strong>Microsoft Excel</strong>.</p></li><li><p>Power BI knowledge is an advantage.</p></li><li><p>Strong analytical and problem-solving skills.</p></li><li><p>Good coordination and follow-up skills.</p></li><li><p>Ability to manage several production priorities simultaneously.</p></li><li><p>Strong attention to detail and commitment to delivery dates.</p></li></ul><p></p>

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Role Summary<br><br>We are looking for a dynamic and analytical Key Account Manager - Local Shops to join our team in Egypt. This role will focus on developing and executing strategic plans to maximize the value of our key vendors. You will be responsible for leveraging data insights, managing cross-functional projects, and ensuring our key accounts achieve sustained growth and success on the platform.<br><br>What's On Your Plate?<br><br>Strategic Account Management<br><br>Define and execute comprehensive account strategies that align with Talabat’s business objectives and maximize revenue growth for key accounts.<br><br>Data-Driven Insights<br><br>Lead rigorous analysis of sales data, customer insights, operational metrics, and market trends to guide strategic decision-making and identify scalable growth opportunities.<br><br>Project Management<br><br>Lead cross-functional projects involving multiple teams (marketing, product, operations, finance) to optimize account performance, enhance partner experience, and implement new business initiatives.<br><br>Relationship Building<br><br>Establish and nurture strong, long-term partnerships with key stakeholders at partner vendors to ensure collaboration and mutual growth.<br><br>Performance Tracking<br><br>Establish robust KPIs and dashboards to track account health, performance trends, and project outcomes; communicate insights and recommendations to internal leadership and external partners<br><br>Negotiations & Renewals<br><br>Manage contract negotiations, renewals, and commercial terms to maximize revenue and maintain competitive positioning.<br><br>Market & Competitor Analysis<br><br>Stay updated on industry trends and competitors’ activities to adapt strategies and provide insights proactively.<br><br>Qualifications<br><br>What Did We Order?<br><br>Bachelor’s degree in Business Sales, Strategy, or a related field.4–6 years of experience in account management, strategic partnerships, or commercial roles. Strong track record in owning strategic projects, building cross-functional alignment, and delivering results. Analytical thinker with a solid understanding of business data, dashboards, and performance metrics. Excellent communication and relationship-building skills. Self-starter with strong project management capabilities and attention to detail. Experience in e-commerce, food delivery, or tech is a strong advantage. Proficiency in CRM tools (e.g., Salesforce) and Excel or data dashboards.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About the Role We are looking for an experienced E-commerce Operations Manager to oversee end-to-end fulfillment operations across multiple e-commerce partners.<br> In this role, you will ensure every order is fulfilled accurately, delivered on time, and managed within agreed cost targets while maintaining operational excellence across warehousing, logistics, and last-mile delivery.<br> You will be responsible for optimizing supply chain operations, managing third-party logistics partners, driving operational efficiency, and ensuring scalable processes that support business growth.<br> You will also collaborate with the Ventures Director to evaluate new business opportunities and develop operational plans for prospective partners.<br> Key Responsibilities Own end-to-end e-commerce fulfillment operations from order placement to final delivery.<br> Ensure delivery, order accuracy, inventory, and operational cost KPIs are consistently achieved.<br> Manage warehouses, 3PL providers, and last-mile delivery partners to meet agreed SLAs and budgets.<br> Oversee returns and reverse logistics to maximize stock recovery and operational efficiency.<br> Plan operational capacity to support seasonal peaks and business growth without service disruption.<br> Standardize fulfillment processes to improve scalability and accelerate onboarding of new partners.<br> Monitor operational performance, analyze KPIs, and implement continuous improvement initiatives.<br> Collaborate with the Ventures Director to assess new opportunities and build operational proposals for prospective partners.<br> Work cross-functionally to improve inventory management, fulfillment workflows, and delivery performance.<br> Identify opportunities to optimize logistics partnerships and reduce operational costs across active accounts.<br> Bachelor's degree in Supply Chain, Logistics, Engineering, or a related field.<br> 6+ years of experience in supply chain, logistics, fulfillment, or retail operations.<br> 2–3 years of dedicated experience in e-commerce operations.<br> Proven experience managing warehouses, 3PL providers, and last-mile delivery partners.<br> Strong knowledge of fulfillment operations, inventory management, and reverse logistics.<br> Experience managing operational KPIs, including on-time delivery, order accuracy, inventory accuracy, and cost per order.<br> Excellent analytical, problem-solving, and stakeholder management skills.<br> Ability to thrive in a fast-paced, high-growth environment and manage peak operational periods.<br> Experience leading operational teams and driving process improvement initiatives.<br></span> </div>

<p>Are you a dynamic leader with a passion for perfecting the customer journey? Do you thrive in fast-paced environments, orchestrating seamless operations and empowering high-performing teams? Then prepare to seize an extraordinary opportunity! We are actively seeking a <strong>Customer Delivery Manager</strong> to join our robust team in <strong>Cairo, Egypt</strong>. This is your chance to make a profound impact, driving excellence in logistics and ensuring every customer interaction is a triumph.</p><p><strong>Overview: Elevate the Delivery Experience</strong></p><p>As our Customer Delivery Manager, you will be at the heart of our logistics and supply chain operations, directly influencing customer loyalty and operational efficiency. This vital, on-site role demands a visionary who can lead, optimize, and innovate, transforming challenges into opportunities for growth and superior service delivery.</p><p><strong>Key Responsibilities: Orchestrate Success</strong></p><ul><li><strong>Lead and Inspire:</strong> Recruit, train, and mentor a dedicated team of delivery professionals, fostering a culture of excellence, accountability, and continuous improvement.</li><li><strong>Optimize Logistics Operations:</strong> Oversee and streamline all aspects of the delivery process, from dispatch to final mile, ensuring maximum efficiency and cost-effectiveness.</li><li><strong>Champion Customer Satisfaction:</strong> Implement strategies to consistently meet and exceed customer expectations, proactively resolving issues and gathering feedback to enhance service quality.</li><li><strong>Drive Quality Assurance:</strong> Establish and enforce stringent quality control measures for all deliveries, maintaining high standards for accuracy, safety, and product integrity.</li><li><strong>Master Time Scheduling:</strong> Develop and manage precise delivery schedules, leveraging advanced tools and methodologies to ensure timely and reliable service.</li><li><strong>Strategic Planning:</strong> Contribute to the development and execution of long-term operational strategies, identifying areas for improvement and technological integration within the supply chain.</li><li><strong>Performance Management:</strong> Monitor key performance indicators (KPIs), analyze data, and report on operational efficiency, delivery performance, and customer feedback.</li></ul><p><strong>Skills & Technologies: Your Toolkit for Triumph</strong></p><p>To excel in this role, you will bring a powerful blend of leadership acumen and operational expertise, including:</p><ul><li><strong>Logistics Operations</strong> mastery</li><li>Exceptional <strong>People Management</strong> and team leadership capabilities</li><li>A relentless focus on achieving superior <strong>Customer Satisfaction</strong></li><li>Proven experience in <strong>Quality Assurance</strong> methodologies</li><li>Expertise in efficient <strong>Time Scheduling</strong> and route optimization</li><li>Strong command of <strong>Supply Chain Management</strong> principles</li><li>A data-driven approach to <strong>Performance Metrics</strong> and reporting</li><li>Outstanding <strong>Stakeholder Communication</strong> skills</li><li>A proactive mindset for <strong>Problem-Solving</strong></li><li>A commitment to <strong>Process Improvement</strong> and innovation</li></ul><p><strong>Growth Opportunities: Chart Your Career Ascent</strong></p><p>We are deeply invested in your professional journey. This role offers significant pathways for career advancement within our expanding logistics and supply chain network, providing opportunities to take on larger projects, lead new initiatives, and further hone your managerial expertise.</p><p><strong>Team & Culture: Join a Winning Collective</strong></p><p>You will be an integral part of a vibrant, collaborative, and results-oriented team that values innovation, dedication, and a shared commitment to customer success. We foster an environment where your ideas are heard, and your contributions are celebrated, all within a supportive and dynamic workplace in the heart of Cairo.</p><p><strong>Impact: Be the Architect of Excellence</strong></p><p>Your leadership will directly impact our operational efficiency, customer loyalty, and ultimately, our market position. You will be instrumental in shaping our delivery infrastructure, driving continuous improvement, and ensuring that every package arrives not just on time, but with an unparalleled standard of quality and service. Join us and help define the future of customer delivery!</p><p><strong>Requirements</strong></p><ul><li><strong>Experience That Excites:</strong> Possess an impressive <strong>5-10 years of progressive experience</strong> in logistics, supply chain, or a related operational management field, demonstrating a robust track record of success.</li><li><strong>Managerial Prowess:</strong> Proven experience in a <strong>Managerial</strong> role, with a strong emphasis on leading and developing high-performing teams.</li><li><strong>Essential Skillset:</strong> A master of <strong>Logistics Operations</strong>, exceptional in <strong>People Management</strong>, relentless in pursuing <strong>Customer Satisfaction</strong>, rigorous in <strong>Quality Assurance</strong>, and precise in <strong>Time Scheduling</strong>.</li><li><strong>Strategic Thinker:</strong> Demonstrated ability to apply strategic thinking to <strong>Supply Chain Management</strong>, <strong>Route Optimization</strong>, and <strong>Process Improvement</strong>.</li><li><strong>Analytical Acumen:</strong> Proficient in utilizing <strong>Performance Metrics</strong> and data analysis to drive informed decisions and achieve operational excellence.</li><li><strong>Communication Champion:</strong> Excellent <strong>Stakeholder Communication</strong> and <strong>Problem-Solving</strong> skills, with a knack for fostering collaborative environments.</li><li><strong>Educational Foundation:</strong> While specific degrees are not mandated, a strong educational background in Logistics, Supply Chain Management, Business Administration, or a related field is highly advantageous, or equivalent practical experience.</li></ul>

<ul><li>Supervise daily fleet operations, ensuring full compliance with safety standards and company policies..</li><li>Manage truck maintenance schedules and ensure timely service and repairs.</li><li>Monitor fuel consumption and create PRs for fuel invoices.</li><li>Track truck utilization across all warehouses.</li><li>Executed order planning and routing through Oracle Transportation Management (OTM.</li><li>Perform batch and picking processes to support warehouse keepers in ensuring accurate stock dispatch.</li><li>Follow up on truck-related issues in the market and coordinate with transportation planners for daily order planning.</li><li>Track and validate driver’s licenses in coordination with the security department.</li><li>Developed and maintained distribution plans in cases of unavailability for designated delivery points.</li><li>Ensure vehicle readiness before dispatch, including tire condition, lighting, and safety equipment.</li><li>Assign delivery tasks to drivers to balance workload and optimize efficiency.</li><li>Handle Drinkies orders, create purchase orders (POs), and prepare delivery plans accordingly.</li><li>Analyze recurring breakdowns and propose preventive maintenance strategies (RCFAs).</li><li>Analyze delivery patterns to reduce fuel consumption and optimize route planning .</li><li>Extracted and reviewed outbound orders from SAP to ensure timely dispatch. </li><li>Implement KPIs to measure fleet efficiency, driver productivity, and delivery accuracy.</li><li>Participate in cross-departmental meetings to resolve delivery bottlenecks and improve service levels .</li><li>Monitor carbon emissions and propose eco-friendly alternatives (e.g., Idling) .</li><li>Handle customer feedback related to delivery and fleet service, escalating when needed.</li><li>Followed up on the BCS file and recorded invoices related to diesel, gas, and electricity consumption.</li><li>Communicated shipment numbers to warehouse keepers for smooth operational flow.<br><br></li></ul><strong>Systems &amp; Reporting<br><br></strong><ul><li>Track fleet expenses and enter invoices on SAP, Maximo, and Zycus systems.</li><li> Create and maintain monthly violation dashboards (seatbelt, speed, etc) on El Tayar System.</li><li> Planning customer orders using SAP and OTM systems to ensure accurate processing and timely execution.</li><li> Track expense notes and coordinate with the finance team.</li><li> Create the sick leave and overtime on the Power Apps system.</li><li> Create the team expenses (work mission – other expenses) on my expense system.<br><br></li></ul><strong>Team Supervision &amp; Development<br><br></strong><ul><li> Supervise and train drivers and helper staff, ensuring mandatory training completion.</li><li> Monitor team attendance and vacation plans (drivers – helpers).</li><li> Follow up on team appraisals on the MY-HR system.</li><li> Conduct daily tracking of drivers (breakdowns, work missions, challenges).</li><li> Support the sales department with POS materials and stock coordination.</li><li>Leads all drivers and workers at the location to ensure smooth daily operations.</li><li>Manage HQ complaints related to the Fleet, road safety and customer premises<br><br></li></ul><strong>Safety &amp; Compliance<br><br></strong><ul><li>Ensure compliance with NAFSA requirements and safety protocols.</li><li>Apply safety measures across warehouse projects and operations.</li><li>Attend all relevant meetings and participate in MOSF (Morning Shopfloor) and BBS programs.</li><li>Track and report near-miss incidents, unsafe conditions, and RCFA on the O2I system.</li><li>Ensure proper documentation (fleet booklets, SOPs) and maintain vehicle cleanliness.</li><li>Coordinated vehicle scheduling and allocation according to delivery routes and customer locations.</li><li>Test the effectiveness of the emergency response procedures and evaluate staff readiness and response time. identify gaps in safety protocols -and improve future performance.</li><li>Road risk assessments and customer risk assessments for delivery routes to ensure safe and efficient transportation.</li><li>Regularly follow up on the emergency drill plan to ensure team readiness and compliance with safety procedures.<br><br></li></ul><strong>Vendor &amp; Procurement Coordination<br><br></strong><ul><li>Coordinate with external vendors and service providers for trucks.</li><li>Follow up on fleet-related purchase requests (PRs) and ensure timely processing through procurement systems. </li><li>Assist in collecting, reviewing, and submitting invoices related to fleet services and spare parts.</li><li>initiate and track quotation requests (RFQs) for vehicle repairs, tires, batteries, and other consumables.</li><li>Evaluate vendor performance based on service quality, response time, and cost-effectiveness.</li><li>Support cost-saving initiatives by identifying alternative vendors or negotiating better terms.<br><br></li></ul><strong>Education &amp; Experiences <br><br></strong><strong>Educational Background<br><br></strong>University Degree.<br><br><strong>Years Of Experience<br><br></strong>Minimum 3-5 years of experience in fleet operations, logistics, or transportation management.<br><br>Proven track record in supervising drivers, managing vehicle maintenance, and optimizing fleet performance.<br><br><strong>Qualifications &amp; Other Requirements<br><br></strong>Proficient in SAP, Maximo, Zycus, and GPS tracking systems (telematics).<br><br>Strong command of Microsoft Excel and Power BI for reporting and data analysis.<br><br>Familiarity with TPM, 5S, and RCFA methodologies.<br><br>Strong leadership and team management skills.<br><br>Excellent communication and coordination abilities across departments.<br><br>Analytical thinking and problem-solving mindset.<br><br>High attention to detail and commitment to safety standards.<br><br>Ability to work under pressure and manage multiple priorities.<br><br>Arabic language + English, both oral and written.<br><br><strong>Functional Competencies<br><br></strong><strong>Safety &amp; Sustainability<br><br></strong>Ensure compliance with NAFSA requirements and safety protocols, apply safety measures across warehouse projects and operations, monitor carbon emissions and propose eco-friendly alternatives, conduct road risk assessments and customer risk assessments, and maintain emergency preparedness and compliance with safety procedures.<br><br><strong>Excellence in Execution<br><br></strong>Supervise daily fleet operations, execute order planning and routing through Oracle Transportation Management (OTM), ensure vehicle readiness before dispatch, assign delivery tasks efficiently, support warehouse operations, and participate in cross-departmental initiatives to improve delivery service levels.<br><br><strong>Assets Management<br><br></strong>Manage truck maintenance schedules, track fleet utilization across warehouses, analyze recurring breakdowns and implement preventive maintenance strategies (RCFAs), validate driver licenses, coordinate vehicle scheduling and allocation, and maintain vehicle documentation and cleanliness.<br><br><strong>Management Reporting<br><br></strong>Track fleet expenses through SAP, Maximo, and Zycus systems, maintain monthly violation dashboards, monitor KPIs related to fleet efficiency and driver productivity, follow up energy consumption records, coordinate expense tracking with Finance, and provide operational reporting and analysis.<br><br><strong>Transportation Planning<br><br></strong>Execute order planning and routing through OTM, develop and maintain distribution plans, analyze delivery patterns to optimize routes and reduce fuel consumption, extract and review outbound orders from SAP, coordinate daily order planning, and prepare delivery plans to meet customer service requirements.<br><br><strong>Quality Assurance<br><br></strong>Support warehouse keepers in ensuring accurate stock dispatch, monitor delivery accuracy, handle customer feedback related to transportation services, ensure compliance with SOPs, improve distribution performance, and participate in activities that enhance operational quality and service standards.<br><br><strong>Logistics Service Provider Management<br><br></strong>Coordinate with external vendors and service providers, manage fleet-related purchase requests, review and submit invoices, initiate and track RFQs, evaluate vendor performance based on service quality and cost-effectiveness, and support cost-saving initiatives through supplier optimization and negotiation.<br><br><strong>Personal Skills<br><br></strong><ul><li>Detailed and Target Oriented.</li><li>Proactive </li><li>Analytical thinking and problem-solving mindset.</li><li>Strong leadership and team management skills.</li><li>Excellent communication and coordination abilities across departments.</li><li>Interpersonal and Communication Skills.</li><li>Coaching, supervision, and delegation skills.</li><li>Problem Solving and Decision Making.</li><li>High attention to detail and commitment to safety standards.</li><li>Ability to work under pressure and manage multiple priorities.</li><li>Strong reporting and data analysis skills using Microsoft Excel and Power BI.</li><li>Customer service and operational excellence mindset.</li><li>Strong planning, organization, and coordination capabilities.</li></ul>

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Oversee performance and operations for Multiple branches with a district. Ensuring seamless fulfillment processes across different locations which include different retailers. Work closely with the store supervisor to evaluate, develop and ensure that all fulfillment processes (within the store) and workflow is being followed. Supervise the shopper process of daily orders. Supervise the full process of picking of orders, to segregation & packingmonitoring work schedules for the shoppers Supervises the team in processing orders and resolving customer complaints (regarding wrong picking) Monitor operational policies and procedures to ensure the most efficient and effective processing of delivery orders; control of damages, errors and mis-picks; and excellence in customer service levels Assist in coaching and training new employees (store supervisor) Ensure adherence of the shoppers to the agreed upon processes and policies<br><br>Qualifications<br><br>3-4 years previous job experience in order fulfillment and management of pickers 1-2 year Experience of operations within a grocery stores Well organized, able to multitask, and work in a fast-paced environment. Open minded; continually seeks to find new and creative ways to accomplish tasks. Excellent verbal and written communication skills. Strong interpersonal and relationship building skills Excellent decision-making abilities and ability to integrate and apply information. Effective issue resolution skills. Proven analytical abilities. Reliable and a good timekeeper. Passion, enthusiasm, reliability and drive results in present capacity

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><ul><li><p><strong>Responsible for ensuring we have the correct inventory at the stores (No OOS or OVS) by analysing the current inventory status and updating the ordering parameters. Daily monitoring of stock movement, running report of daily inventory adjustment.</strong></p><br></li><li><p><strong>Maintaining parameters of the replenishment model and making sure it is accurately input into the system, including lead times, reorder point, economic order quantities, suppliers minimum order quantities, etc.</strong></p><br></li><li><p><strong>Preparing demand forecasts and initiating ordering to the stores and tracking receipt of such orders</strong></p><br></li><li><p><strong>Managing the relevant inventory in coordination with the Category Managers</strong></p><br></li><li><p><strong>Ensuring timely and accurate analysis and reporting of inventory and purchase forecasts</strong></p><br></li><li><p><strong>Dispatching orders to suppliers and ensuring proper tracking</strong></p><br></li><li><p><strong>Liaising with suppliers for improving collaborative forecasting planning and replenishment</strong></p><br></li><li><p><strong>Ensuring maintenance of appropriate and accurate records of in-stock and inventory position are kept.</strong></p><br></li></ul><br>Qualifications<br><ul><li><p><strong>You have at least 3+ years of experience in Inventory Controlling &amp; Demand Planning</strong></p><br></li><li><p><strong>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</strong></p><br></li><li><p><strong>You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.</strong></p><br></li><li><p><strong>You are someone energized by the unknown and look forward to learning each day on the job.</strong></p><br></li><li><p><strong>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</strong></p><br></li><li><p><strong>Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.</strong></p><br></li><li><p><strong>Language skills: Fluent English and Arabic would be highly advantageous</strong></p><br></li></ul><br><br> </div>

<ul><li><p>Develop and manage <strong>production plans and schedules</strong> based on confirmed orders, required delivery dates, production capacity, and machine availability.</p></li><li><p>Prepare and optimize <strong>machine loading plans</strong>, ensuring the efficient utilization of available machines and production capacity.</p></li><li><p>Plan and prioritize production orders according to <strong>customer requirements, delivery commitments, machine capabilities, and production priorities</strong>.</p></li><li><p>Coordinate with the <strong>Sales/Commercial team</strong> to evaluate order feasibility, align on delivery commitments, and communicate production constraints or changes.</p></li><li><p>Monitor production progress against the approved plan and proactively identify <strong>delays, bottlenecks, capacity constraints, and scheduling conflicts</strong>.</p></li><li><p>Adjust production schedules based on changes in <strong>order priorities, machine availability, raw materials, and actual production performance</strong>.</p></li><li><p>Ensure effective coordination between <strong>Production Planning, Production, Sales/Commercial, Warehouse, and Procurement</strong> to support smooth order execution.</p></li><li><p>Maintain accurate planning data and provide clear updates on <strong>order status, production priorities, capacity utilization, and potential delivery risks</strong>.</p></li><li><p>Analyze planning and production performance and support continuous improvement in <strong>plan adherence, machine utilization, production lead time, and on-time delivery</strong>.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in <strong>Textile Engineering, Industrial Engineering, Production Engineering</strong>, or a related field.</p></li><li><p><strong>3–5 years of experience</strong> in Production Planning, preferably in the <strong>Textile or Manufacturing industry</strong>.</p></li><li><p>Strong experience in <strong>Production Scheduling, Machine Loading, and Capacity Planning.</strong></p></li><li><p>Strong <strong>analytical, problem-solving, communication, and coordination skills</strong>, with the ability to manage multiple priorities effectively.</p></li><li><p>Advanced <strong>MS Excel</strong> skills.</p></li></ul><p></p><p></p>

<p><strong>We’re hiring: Senior Project Officer, Commercial Launches | Cairo, Egypt</strong></p><p><br></p><p><strong>About the Company</strong></p><p>We are a fast-growing, tech-led consumer e-commerce business operating across the GCC, wider MENA region and the UK. Our teams work at pace to bring new products, categories and partnerships to market, with a strong focus on customer experience, quality and fast delivery. As we continue to scale, commercial launches are at the heart of how we grow.</p><p><br></p><p><strong>About the Role</strong></p><p>We’re looking for a structured, hands-on project lead to own commercial launches end to end. You will manage the full critical path for assigned projects, bring cross-functional teams together, and make sure risks are caught early and decisions are made on time. This is a high-visibility role working closely with senior stakeholders, with scope to mentor junior team members as the team grows.</p><p><br></p><p><strong>What you’ll do:</strong></p><ul><li>Own the critical path for commercial launches, from concept approval to go-live</li><li>Build and maintain detailed project plans covering every cross-functional workstream</li><li>Lead delivery across Buying, Merchandising, Supply Chain, Online Merchandising and other commercial teams</li><li>Chair weekly delivery meetings and own the agenda, actions and follow-up</li><li>Manage dependencies so blockers are cleared before they affect downstream milestones</li><li>Own the risk and issue register and escalate early with clear mitigation recommendations</li><li>Run governance forums and prepare status reports for senior stakeholders</li><li>Coordinate go-live readiness checks across all functions ahead of launch</li><li>Mentor junior project team members and review their tracking outputs</li></ul><p><br></p><p><strong>What you’ll bring:</strong></p><ul><li>Bachelor’s degree in Business, Management, Operations or a related field</li><li>4 to 6 years in project management, ideally in commercial, retail or e-commerce delivery</li><li>Strong command of critical path planning, risk and issue management, and governance</li><li>Confidence leading cross-functional teams and influencing stakeholders without direct authority</li><li>A structured, decisive and organised approach, with a calm head under delivery pressure</li></ul><p><br></p><p><strong>How success is measured:</strong></p><ul><li>On-time delivery against launch plans</li><li>Milestone adherence on the critical path</li><li>Timely risk escalation and action closure</li><li>Effective governance and decision-making</li></ul><p><br></p>

<p><strong>Role Objectives:</strong></p><p>As a Live Operations Specialist Monitored real-time delivery operations to ensure on-time performance and SLA adherence. Proactively managed delayed and at-risk orders by coordinating with DAs, vendors, and Live Ops teams, identifying root causes, and escalating high-risk cases. Delivered performance insights, supported process improvements, and ensured operational efficiency.</p><p><br></p><p><strong>Roles &amp; Responsibilities:</strong></p><ul><li>Monitor DA lateness and order on-time performance in real time using live ops and dispatch tools.</li><li>Track scheduled vs actual arrival times at restaurants and customers; intervene to prevent SLA breaches.</li><li>Follow up on late, at-risk, and breached orders with DAs, vendors, and Logistics coordinators.</li><li>Monitor live order flows across zones using dispatch and Live Ops dashboards to proactively identify SLA risks.</li><li>Identify root causes of delays (DA, vendor, system, routing) and ensure accurate delay tagging.</li><li>Escalate high-risk orders (repeat delays, DA non-responsiveness, cash blocks) for immediate action.</li><li>Coordinate with Live Ops &amp; Field teams to resolve operational issues impacting delivery timelines.</li><li>Track DA behavior affecting delays (late check-ins, route deviations, rejection patterns).</li><li>Support cash collection monitoring by flagging delays, mismatches, or settlement risks.</li><li>Assist in rolling out and monitoring new operational processes (routing changes, app updates, SLA rules).</li><li>Maintain daily and weekly live operations performance reports with insights and recommendations.</li></ul><p><strong>Required Education, Knowledge, And Skills:</strong></p><ul><li>1–2 years experience in Live Operations / DA Support / Dispatch.</li><li>Hands-on experience with real-time tracking &amp; dispatch tools.</li><li>Strong understanding of DA workflows, SLA enforcement, and delay management.</li><li>Proven ability to handle high-pressure, real-time escalations.</li><li>Strong analytical skills for delay pattern identification and root-cause analysis.</li><li>Clear communication skills for DA coordination and escalation handling.</li></ul><p><strong>KPIs:</strong></p><ul><li>On-Time Delivery Rate – percentage of orders delivered within ETA.</li><li>Order Assignment Accuracy – percentage of orders assigned to the correct zone/DA.</li><li>Average Delivery Time – time taken from restaurant readiness to customer delivery.</li><li>Customer Feedback/Complaints related to delivery experience.</li><li>% of At-Risk Orders Resolved Before SLA Breach.</li></ul><p><br></p>

<br><div><span style="font-size: 13px;"><b>Position Summary:</b></span></div><div> <p> <b><span> <span> <span> <span> </span> </span> </span> </span> </b></p> <p> <span> <span> <span>The Programs Officer supports the implementation of INJAZ Egypt s programs within private schools and universities, ensuring effective delivery across the organization s four key pillars: entrepreneurship, work readiness, financial literacy, and STEM &amp; technology. The role involves coordination with partner institutions, volunteer support, program logistics, and field-level monitoring to ensure programs meet quality and impact standards.</span> </span> </span> </p> <p> <span> <span> <span> <span> </span> </span> </span> </span> </p> <p> <span> <span> <span> <span> </span> </span> </span> </span> </p> <p><b><span><span><span><br></span></span></span></b></p><p> <b><span> <span> <span>Responsibilities:</span> </span> </span> </b></p> <p> <b><span> <span> <span> <span> <span> </span> </span> </span> </span> </span> </b></p> <p> <span> <span> <span> <span>Program Planning, Coordination &amp; Implementation</span> </span> </span> </span> </p> <ol> <li> <p>Coordinate and support the implementation of programs in private schools and universities as per INJAZ Egypt s operational plans.</p> </li> <li> <p>Liaise with partner institutions to manage scheduling, logistics, and classroom readiness.</p> </li> <li> <p>Deliver in-person sessions or support volunteer-led sessions as needed, ensuring high-quality facilitation.</p> </li> <li> <p>Monitor session attendance and engagement, and flag any delivery challenges to the Programs Manager.</p> </li> <li> <p>Assist in adapting program materials to suit local needs while maintaining alignment with INJAZ curricula.</p> </li> </ol> <p> <span> <span>Financial and Resource Management</span> </span> </p> <ol> <li> <p>Ensure efficient use of resources during program delivery, including materials and logistical arrangements.</p> </li> <li> <p>Support the Programs Manager in tracking program-related expenses and needs.</p> </li> </ol> <p> <span> <span>Team Leadership &amp; Stakeholder Management</span> </span> </p> <ol> <li> <p>Provide technical and logistical support to volunteers, coordinators and trainers before and during session delivery.</p> </li> <li> <p>Build collaborative relationships with school and university focal points.</p> </li> <li> <p>Act as the main contact for volunteers, trainers and coordinators during program implementation and escalate issues as needed.</p> </li> </ol> <p> <span> <span>Reporting &amp; Continuous Improvement</span> </span> </p> <ol> <li> <p>Document session outcomes, participant feedback, and key observations.</p> </li> <li> <p>Support the Programs Manager in preparing program reports and success stories.</p> </li> <li> <p>Participate in internal feedback sessions to improve program delivery and content.</p> </li> </ol> <p> <span> </span> </p> <p> <span> <span> <span>Job Holder's Main Requirements:</span> </span> </span> </p> <p> <span> <span> <span> <span> </span> </span> </span> </span> </p> <p> <span> <span>Experience:</span> </span> </p> <p>2-4 years of experience in education, youth development, or nonprofit program delivery. Experience in coordination and on-ground implementation is required.</p> <p> <span> </span> </p> <p> <span> <span>Education:</span> </span> </p> <p>Bachelor s degree in a relevant field (e.g., Education, Social Sciences, Youth Development, or related areas).</p> <p> <span> </span> </p> <p> <span> <span>Language:</span> </span> </p> <p>Excellent command of both written and spoken Arabic and English.</p> </div> <div> <div> <div> </div> <div> </div> </div> <div> <div> <div> <span>Application Instructions</span> </div> <div> To apply for this position, <span>please submit your CV to hr@injaz-egypt.org and ensure that the job title is clearly stated in the email subject line.</span> </div> </div> </div> </div>

<p>We are seeking an experienced and strategic Enterprise Architect and Technical Team Lead to serve as the technical "Mastermind" and primary technical leader for large-scale project. This role requires exceptional expertise in technical architecture and solution design across diverse software technologies, combined with proven team leadership skills necessary to guide large, multi-disciplinary project teams from concept through successful delivery.</p><p>Key Responsibilities</p><ol><li>Enterprise Solution Architecture: Define the technical vision, strategy, and roadmap for large project, ensuring alignment with overall enterprise goals and architecture standards. Lead the design and architecture of highly scalable, secure, and resilient solution across various software technologies (e.g., Cloud, Microservices, Integration Platforms, automation, Data/AI, etc.). Act as the subject matter expert and decision-maker on architecture choices, evaluating and selecting the most appropriate technologies for specific business needs. Establish and enforce architecture governance, design patterns, and development standards to ensure consistency and quality across all development efforts. Own architecture decision records (ADRs) and ensure technical decisions are documented and traceable</li><li>Technical Team Leadership: Lead and manage large project teams, providing clear technical direction, motivation, and mentorship to senior developers, technical leads. Oversee the technical implementation and delivery process, ensuring adherence to the architectural design and driving timely completion of project milestones. Establish review processes and ensure the team maintains high standards for performance, security, and maintainability. Act as the escalation point for technical challenges, providing hands-on assistance and strategic guidance to unblock the team. Manage technical debt proactively balance delivery speed with long-term maintainability Foster a culture of engineering excellence through code reviews, pair programming, and internal tech talks</li><li>DevSecOps &amp; Quality Engineering: Champion CI/CD pipelines, automated testing strategies, and Infrastructure-as-Code practices Define SLAs, SLOs, and observability standards (logging, monitoring, alerting)</li><li>Strategic Business &amp; Delivery Alignment: Work with business and IT stakeholders to translate business objectives and digital service requirements into clear, executable technical specifications. Guide the team in designing the digital services that enhance the end-user experience and achieve optimal delivery outcomes. Define the best implementation and deployment strategies. Proactively identify technical risks, dependencies, and bottlenecks across the entire delivery lifecycle and implement mitigation strategies.</li></ol><p><strong>Desired Candidate Profile</strong></p><p><strong>Required Skills and Experience</strong></p><ul><li>Extensive experience (15+ years) in software development, and solution architecture.</li><li>Fluent in both Arabic and English.</li><li>Experience in designing architectures using modern software technologies.</li><li>Experience in Networking and System related to software deployment and architecture design</li><li>Proven track record of successfully leading and managing large technical projects.</li><li>Demonstrated ability to connect business strategy, technical implementation, and operational delivery across diverse projects.</li><li>Communication, negotiation, and stakeholder management skills, with the ability to articulate complex technical ideas to both technical and non-technical audiences.</li><li>Hands-on experience with at least one major cloud platform (AWS/Azure/GCP) ideally certified</li><li>Experience with architecture frameworks (TOGAF, Zachman, or equivalent)</li><li>Familiarity with agile/SAFe delivery at scale</li><li>Experience in government or enterprise systems integration projects is a plus</li></ul><p><strong>Education</strong></p><ul><li>Bachelor s or Master s degree in computer science, or a related field.</li><li>Relevant professional certifications are highly desirable.</li></ul>

<p>Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</p><p>Title and Summary Senior Analyst, Technology Account Management [Overview] The Technology Account Management (TAM) role, focused on external partners, is aligned with the MasterCard account teams. TAM team members are responsible for all aspects of the technology and operational relationship with the customer and are responsible for the customer s overall operational relationship with MasterCard. This specific position will be responsible for the relationship/portfolio of multiple MasterCard customers across EEMEA Region. The candidate will serve as an internal liaison with Account Teams, Global Product &amp; Engineering (P&amp;E), Product Delivery, Market Development and Operations &amp; Technology (O&amp;T). Ongoing responsibilities may include defining &amp; initiating new system development needs, coordinating/assessing customer service, and ensuring flawless project execution by respective Customer Delivery and O&amp;T functional areas Do you thrive in a fast-paced customer facing environment? Do you have a strong ability to influence and collaborate cross functionally with business and technology teams? Are you able to toggle between the fine technical detail of our business and that of our customers, and the broader strategic picture?</p><p>[Role] Ensures the end-to-end delivery of business initiatives for the market. Take ownership of the delivery of solutions after the sale has been completed by driving the initiation process of implementation with delivery units such as product delivery, franchise, and technology, to ensure internal and external satisfaction. Provides delivery solution inputs during pre-sales and customer business development support to account managers, to ensure that opportunities are assessed, and feasible solutions provided. Provides enhanced Program Management for digital strategic and complex initiatives. Maintain a work plan identifying responsibilities, deliverables and processes that must be executed to achieve results. Document and steer specific milestones. Partners with EEMEA, IMK, Global P&amp;E, and O&amp;T to support (where possible) the development and implementation of any new product and/or technology enhancement that would complement MPGS offering but not limited to. Supports production launch success and operational temperatures with account teams and customer through quarterly operation reviews. Acts as escalation contact for all service level and operational issues Analyze &amp; optimize customer operational performance when needed. Involve and liaise with the dedicated Customer Technical Services (CTS) resources to ensure optimal operational support. Participates with P&amp;E team experts to develop the packaging of professional services for commercial deployments. Participates in initiatives to improve Mastercard services and delivery processes. Identifies customer needs &amp; arrange for training.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong payment skills and the ability to transform opportunities into business solutions.</li><li>At ease with analysis of business needs and the ability to provide expertise and feedback technical &amp; business components.</li><li>Business consulting and/or payments onboarding experience preferred.</li><li>Ability to support customer delivery engagements towards customers.</li><li>Strong core payments and processing understanding preferred.</li><li>Excellent customer-facing skills, including good communication &amp; negotiation skills.</li><li>Must demonstrate effective leadership and take ownership.</li><li>Strong analytical/problem solving skills.</li><li>Good personal organization &amp; priority management skills.</li><li>Team player, but also able to work independently.</li><li>Agile project management understanding strong plus.</li><li>University education or equivalent work experience with emphasis on business, and information technology and/or payment or bank card /mobile industry experience.</li><li>This function is based in Cairo, Egypt, and may require travel (up to 50%)</li><li>English, Arabic &amp; French Speaker preferred</li></ul>