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<p>At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery. In project management at PwC, you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. You will leverage strong organisational and communication skills to effectively manage teams and stakeholders.</p><p>The Team Portfolio Management team is responsible for the governance and management of the organisation's collection of investments and change initiatives to deliver strategic priorities .The role involves evaluating, prioritizing, and monitoring multiple delivery streams, optimizing resource allocation, minimizing risks, and managing costs to maximise return on investment. The remit of a portfolio manager includes road mapping, pipeline planning and prioritisation, demand assessment, business case establishment, delivery channel assertion, resource allocation, delivery governance, supplier management and finance management. Portfolio management is accountable for identifying the right orchestration across various change delivery streams to maximise value creation and change velocity whilst minimising business disruption and friction.</p><p>Role As a Portfolio Manager, you will effectively manages a medium size &amp; lower complexity Portfolio that requires homogeneous change delivery streams to be structured and governed to deliver the portfolio objectives.</p><p>Responsibilities</p><ul><li>Manage and govern a portfolio of initiatives</li><li>Evaluate and prioritise delivery streams</li><li>Maintain portfolio roadmaps and planning</li><li>Support business case development</li><li>Optimise resource allocation</li><li>Manage risks, dependencies, and costs</li><li>Engage with senior stakeholders</li><li>Coach junior team members</li></ul><p>The Individual</p><ul><li>Strong communication and stakeholder management</li><li>Analytical mindset</li><li>Collaborative and accountable</li></ul><p>Experience</p><ul><li>Experience managing portfolios or programmes</li><li>Governance and delivery framework knowledge</li><li>Financial and resource planning exposure</li></ul><p>Education (if blank, degree and/or field of study not specified)</p><p>Degrees/Field of Study required:</p><p>Degrees/Field of Study preferred:</p><p>Certifications (if blank, certifications not specified)</p><p>Required Skills</p><p>Optional Skills</p><p>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Process Improvement, Communication, Costing, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Learning Agility, Optimism, Process Mapping, Process Standardization, Program Management, Project Budgeting, Project Coordination, Project Delivery, Project Documentation, Project Governance</p><p>Desired Languages (If blank, desired languages not specified)</p><p>Travel Requirements Not Specified</p><p>Available for Work Visa Sponsorship? No</p><p>Government Clearance Required? No</p><p>Job Posting End Date</p><p><strong>Desired Candidate Profile</strong></p><p>The Individual</p><ul><li>Strong communication and stakeholder management</li><li>Analytical mindset</li><li>Collaborative and accountable</li></ul><p>Experience</p><ul><li>Experience managing portfolios or programmes</li><li>Governance and delivery framework knowledge</li><li>Financial and resource planning exposure</li></ul><p>Education (if blank, degree and/or field of study not specified)</p><p>Degrees/Field of Study required:</p><p>Degrees/Field of Study preferred:</p><p>Certifications (if blank, certifications not specified)</p><p>Required Skills</p><p>Optional Skills</p><p>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Process Improvement, Communication, Costing, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Learning Agility, Optimism, Process Mapping, Process Standardization, Program Management, Project Budgeting, Project Coordination, Project Delivery, Project Documentation, Project Governance</p>

NoVi Marketing is hiring a Senior Account Manager to lead client relationships and ensure the successful delivery of integrated marketing campaigns.<br>We are looking for a commercially minded agency professional who can translate client objectives into clear briefs, coordinate internal teams, protect delivery quality and build long-term account growth.<br>Fluency in Arabic and English is essential.<br>Key responsibilities:Own senior client relationships from onboarding through delivery and renewal. Translate business objectives into clear, actionable briefs. Lead ATL, BTL, TTL, digital, creative, media and activation projects. Coordinate strategy, creative, media, production and finance teams. Manage scopes, budgets, timelines, approvals and client expectations. Lead client meetings, presentations, status reports and performance reviews in Arabic and English. Identify account-growth, cross-selling and upselling opportunities. Address delivery risks and resolve client concerns professionally. Maintain account profitability, satisfaction and retention. Ensure campaigns meet agreed objectives, quality standards and deadlines.<br>Required qualifications:At least five years of agency account-management experience. Fluent professional communication in Arabic and English. Proven experience managing integrated marketing campaigns. Strong client leadership, presentation and negotiation skills. Experience managing multiple accounts, budgets and delivery teams. A record of retaining clients and growing account revenue. Strong commercial awareness and attention to detail. Experience serving clients across Egypt, KSA or the UAE is preferred.<br>If you can build trusted client partnerships while driving exceptional delivery and profitable account growth, we would like to hear from you.

<p><b style="font-size: 11px;">Key Responsibilities:</b></p><p>SDC Mobilisation &amp; Operating Model</p><ul><li>Lead the initial setup of the SDC operating model for tax operations support.</li><li>Define and maintain the overall mobilization plan, ensuring all workstreams, milestones, and deliverables are tracked.</li><li>Review prior year tax operations support materials to understand scope, dependencies and key risks.</li><li>Support resource planning, onboarding, and allocation activities for the SDC team.</li><li>Support transition activities from mobilization into business-as-usual operations.</li></ul><p>Stakeholder Management &amp; tax operations Coordination</p><ul><li>Act as the primary coordination point between auditors, client, and PwC teams.</li><li>Coordinate and schedule local stakeholder meetings to support mobilization Ensuring PBC alignment is maintained following the initial PBC calls to be held.</li><li>Facilitate issue resolution and drive actions to closure across multiple stakeholder groups withing an agreed turnaround time.</li><li>Coordinate cross-functional activities to ensure delivery objectives are achieved.</li></ul><p>Delivery planning and project management</p><ul><li>Establish and maintain a centralized tracker for activities, milestones, and dependencies.</li><li>Monitor team progress against plan and proactively manage delivery risks and issues.</li><li>Track KPIs, milestones, and service performance against agreed targets.</li></ul><p>K nowledge Transfer, process design and continuous improvement</p><ul><li>Coordinate knowledge transfer sessions between onshore tax operations teams and SDC ETIC team.</li><li>Develop clear process documentation and step-by-step instructions for SDC team members.</li><li>Support creation and maintenance of a team dashboard for reporting and status tracking.</li><li>Identify opportunities for process optimization, standardization, and automation.</li><li>Promote effective knowledge sharing across delivery teams.</li></ul><p>Governance, Risk &amp; Quality Management</p><ul><li>Establish governance routines including project status meetings, risk reviews, and stakeholder reporting forums.</li><li>Define quality control and review checkpoints to ensure consistent deliverables.</li><li>Provide regular status updates for key stakeholders Ensure risks, issues and dependencies are appropriately tracked and managed.</li><li>Adhere to data privacy, confidentiality and information security requirements when handling client information</li></ul><p>Tax operations Delivery Oversight &amp; Reporting</p><ul><li>Oversee tax operations adjustment process Support the preparation of executive updates and reporting.</li><li>Coordinate entities requiring interim tax operations support and monitor delivery progress.</li><li>Maintain timelines and the tax operations calendar.</li><li>Support financial statements of governance activities through tax operations cycle closure.</li><li>Provide delivery insights and progress reporting to leadership.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><b>Suggested Experience:&nbsp;</b></p><p><br></p><p>5 8 years of experience in project management, delivery coordination, tax operations support, managed services, shared services, or service center mobilization. Prior experience in tax operations delivery and coordination, offshore delivery models, or professional services environments is preferred.</p><p><b><br></b></p><p><b>Skills &amp; Experience:</b></p><ul><li>Strong project management and organizational skills.</li><li>Experience setting up or mobilizing delivery teams or shared service centers.</li><li>Ability to translate requirements into clear, structured instructions and processes.</li><li>Strong stakeholder management and communication skills.</li><li>Experience in tax operations environments or supporting tax operations delivery is preferred.</li><li>Good working knowledge of Excel, trackers, dashboards, and project reporting tools.</li><li>Team player and ability to work as a part of a collaborative team structure.</li></ul><p>Degrees/Field of Study required:</p><p>Degrees/Field of Study preferred:</p><p>Certifications (if blank, certifications not specified)</p><p>Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 25 more}</p><p>Desired Languages (If blank, desired languages not specified)</p><p>Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date</p>

<p>Job Summary Data Science Middle East (DSME) is seeking an experienced Engagement Manager to lead Managed Services and IT Outsourcing engagements for enterprise customers across the GCC region. The Engagement Manager will act as the primary client contact, ensuring successful service delivery, operational excellence, and long-term customer satisfaction throughout the engagement lifecycle. This role is responsible for managing enterprise client engagements, overseeing outsourced resources, ensuring SLA and KPI compliance, coordinating with internal delivery and talent acquisition teams, and driving continuous service improvements. The successful candidate will also collaborate with Sales and Client Success teams to support account growth, contract renewals, and service expansion opportunities.</p><p><b>Key Responsibilities</b></p><p>Client &amp; Engagement Management</p><ul><li>Act as the primary point of contact for Managed Services and Outsourcing customers.</li><li>Build and maintain long-term client relationships while ensuring exceptional customer satisfaction.</li><li>Lead governance meetings, service reviews, executive business reviews (EBRs), and operational discussions.</li><li>Manage engagement scope, contractual commitments, service quality, and delivery performance.</li><li>Proactively manage customer escalations and ensure timely issue resolution.</li></ul><p>Managed Services Delivery</p><ul><li>Lead end-to-end delivery of Managed Services and IT Outsourcing engagements.</li><li>Ensure compliance with agreed SLAs, KPIs, contractual obligations, and quality standards.</li><li>Monitor operational performance and drive continuous service improvement initiatives.</li><li>Identify delivery risks and implement mitigation and business continuity plans.</li></ul><p>Resource &amp; Team Management</p><ul><li>Manage the complete lifecycle of outsourced consultants, including onboarding, deployment, utilization, performance management, and offboarding.</li><li>Act as the reporting manager for outsourced consultants and managed service teams.</li><li>Conduct regular performance reviews and provide coaching, mentoring, and professional development.</li><li>Optimize workforce planning and resource allocation across multiple client engagements.</li></ul><p>Cross-Functional Collaboration</p><ul><li>Work closely with Sales, Client Success Managers, Delivery Managers, Technical Leads, and Talent Acquisition teams.</li><li>Gather and validate customer requirements and translate them into resource and delivery plans.</li><li>Coordinate recruitment activities to ensure timely staffing fulfillment.</li><li>Support service transitions, knowledge transfer, and onboarding for new engagements.</li></ul><p>Commercial &amp; Business Growth</p><ul><li>Support contract renewals, change requests, service expansions, and account growth initiatives.</li><li>Identify opportunities to introduce additional DSME services within existing customer accounts.</li><li>Participate in account planning and customer success initiatives.</li><li>Support proposal preparation and solution discussions for Managed Services opportunities.</li></ul><p>Governance &amp; Operational Excellence</p><ul><li>Monitor and report engagement KPIs, SLAs, utilization, financial performance, and customer satisfaction metrics.</li><li>Prepare executive dashboards, operational reports, and service review presentations.</li><li>Ensure compliance with internal governance, quality standards, and operational processes.</li><li>Lead continuous improvement initiatives to enhance operational efficiency and customer experience.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><p>Education</p><ul><li>Bachelor's degree in computer science, Information Technology, Engineering, Business Administration, or a related field.</li></ul><p>Preferred Certifications</p><ul><li>PMP</li><li>PRINCE2</li><li>ITIL Foundation</li><li>Agile Scrum</li></ul><p>Experience</p><ul><li>Minimum 7 years of experience in Engagement Management, Managed Services, IT Outsourcing, Service Delivery, Account Management, or similar customer-facing leadership roles.</li><li>Proven experience managing enterprise Managed Services or IT Outsourcing engagements.</li><li>Experience leading cross-functional technical teams across multiple customers and projects.</li><li>Strong understanding of Software Development Life Cycle (SDLC), Agile methodologies, and enterprise IT environments.</li><li>Experience managing SLAs, KPIs, customer escalations, governance, and service delivery performance.</li></ul><p>Required Skills</p><p>Technical Skills</p><ul><li>Managed Services Delivery</li><li>IT Outsourcing</li><li>Service Delivery Management</li><li>SLA &amp; KPI Management</li><li>IT Service Management (ITSM)</li><li>SDLC</li><li>Agile Delivery</li><li>Project Governance</li><li>Microsoft Office Suite</li><li>Project Management Tools</li></ul><p>Professional Skills</p><ul><li>Client Relationship Management</li><li>Stakeholder Management</li><li>Leadership &amp; Team Management</li><li>Communication &amp; Presentation Skills</li><li>Negotiation</li><li>Problem Solving</li><li>Strategic Thinking</li><li>Commercial Awareness</li><li>Risk Management</li><li>Decision Making</li></ul>

<p><b>Role Overview&nbsp;</b></p><p><br></p><p>We are looking for a Technical Project Manager to own the end-to-end delivery of web and app development projects, including ongoing support and maintenance engagements. The ideal candidate combines strong project management and delivery skills with a solid technical background and experience managing software development projects . This role requires someone who can work closely with Engineering and QA teams, understand technical requirements and dependencies, challenge estimates and timelines when needed, and ensure projects are delivered successfully. The role operates in an evolving environment where structure exists but may require strengthening. The ideal candidate takes full accountability for delivery outcomes, proactively drives projects forward, and effectively manages technical risks, dependencies, and blockers. While overall client ownership remains at senior level, this Technical Project Manager will lead client calls, manage project reporting, coordinate UAT, and serve as the primary driver of day-to-day technical delivery.</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><p>Technical Project Ownership &amp; Delivery</p><ul><li>Own end-to-end delivery of web and app development projects.</li><li>Manage project planning, sprint planning, execution, and closure with Development and QA teams.</li><li>Drive timely sprint completion and minimize spillover.</li><li>Ensure clear understanding of technical scope, deliverables, requirements, and acceptance criteria.</li><li>Translate business and client requirements into clear deliverables for technical teams.</li><li>Maintain delivery momentum across parallel technical workstreams.</li><li>Monitor project progress against timelines, scope, quality, and dependencies.</li></ul><p>Technical Risk &amp; Issue Management</p><ul><li>Proactively identify technical risks, blockers, and dependencies that may impact delivery.</li><li>Work closely with Engineering and QA teams to investigate issues and drive resolution.</li><li>Challenge technical estimates, timelines, and dependencies when required.</li><li>Identify root causes of delays and implement mitigation plans.</li><li>Escalate technical and delivery risks early with clear recommendations and action plans.</li><li>Track cross-team and technical dependencies throughout the project lifecycle.</li></ul><p>Client-Facing Responsibilities</p><ul><li>Lead client status calls and technical delivery discussions.</li><li>Present structured project progress updates, risks, dependencies, and action items.</li><li>Translate technical updates into clear and understandable client-facing communication.</li><li>Own UAT coordination, including entry/exit criteria, issue tracking, and closure.</li><li>Manage support ticket tracking, prioritization, and resolution follow-up.</li><li>Maintain clear and professional communication with enterprise and demanding clients.</li></ul><p>Technical Collaboration</p><ul><li>Work closely with developers, QA engineers, and other technical stakeholders throughout the project lifecycle.</li><li>Understand software development processes, architectures, integrations, APIs, and technical dependencies sufficiently to engage effectively with engineering teams.</li><li>Participate in technical discussions and help translate technical decisions into project plans and delivery actions.</li><li>Ensure technical requirements and dependencies are clearly understood and tracked.</li><li>Support realistic estimation and planning by understanding technical complexity and resource requirements.</li><li>Facilitate communication between technical teams, business stakeholders, and clients.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>3+ years of experience in Technical Project Management or Digital Project Management , preferably within web or app development.</p><p>Proven experience managing software development projects from planning through delivery.</p><p>Experience working closely with Development and QA teams in Agile or hybrid environments.</p><p>Strong understanding of the software development lifecycle (SDLC) .</p><p>Solid technical understanding of web/mobile applications, APIs, integrations, databases, and common software development concepts.</p><p>Ability to understand and actively participate in technical discussions with engineers and technical stakeholders.</p><p>Ability to assess technical dependencies, challenge timelines/estimates, and identify potential delivery risks.</p><p>Experience working with enterprise or demanding clients.</p><p>Strong ownership mindset with a proven track record of driving technical delivery outcomes.</p><p>Strong communication, stakeholder management, problem-solving, and organizational skills.</p><p>Plus</p><ul><li>Experience managing support and maintenance contracts .</li><li>Experience working with technical teams on API integrations or third-party integrations.</li><li>Experience with cloud-based projects or platforms.</li><li>Technical background in software development, engineering, QA, or a related technical field.</li><li>Experience with project management tools such as Jira, Azure DevOps, or similar platforms.</li></ul>

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>What you'll do</h4> <ul> <li>Lead the end-to-end delivery of assigned projects and programmes from initiation through to transition into operations.</li> <li>Build, motivate and guide cross-functional delivery teams, creating a clear vision, accountability and shared sense of purpose.</li> <li>Establish and maintain effective relationships with stakeholders, suppliers, delivery teams and business partners throughout the project lifecycle.</li> <li>Define project scope, priorities, schedules and delivery plans to maximise business value.</li> <li>Develop detailed programme and project plans, identifying dependencies, resource requirements, interconnections and critical paths.</li> <li>Create project cost estimates and support financial planning activities.</li> <li>Ensure project and programme workstreams are integrated within the overall delivery roadmap.</li> <li>Monitor project performance against agreed objectives, milestones, risks and success measures.</li> <li>Develop and implement stakeholder communication and engagement plans.</li> <li>Forecast and manage resource demand and supply across people, technology and financial dimensions.</li> <li>Manage project planning and resourcing activities while balancing competing priorities.</li> <li>Coach and support team members, encouraging collaboration, continuous improvement and delivery excellence.</li> <li>Conduct stakeholder analysis and maintain stakeholder maps to ensure expectations and requirements are understood and addressed.</li> <li>Promote open communication and strong working relationships across internal and external stakeholder groups.</li> <li>Ensure compliance with Vodafone delivery governance methodologies and standards.</li> </ul> <h4>About this role</h4> <p>We are seeking a Technical Delivery Project Lead to join the UK IT Portfolio Delivery team, responsible for the governance, planning and delivery of CAPEX-funded initiatives that support business growth. This role focuses on the end-to-end delivery of one or more complex projects across technology and business domains, from business case development through to operational handover.</p> <p>The successful candidate will manage high-complexity transformation and technology initiatives involving multiple stakeholders, third-party suppliers, system integrators and cross-functional delivery teams. They will play a key role in driving project success through effective planning, governance, stakeholder engagement and delivery excellence, ensuring projects are completed to agreed quality, cost and time commitments.</p> <h4>Who you are</h4> <ul> <li>Egyptian national currently residing in Egypt.</li> <li>Typically more than three years of experience managing the end-to-end delivery of complex ICT projects.</li> <li>Experience delivering technical change, transformation, or business-critical technology initiatives.</li> <li>Understanding of application development and software delivery lifecycles.</li> <li>Experience working with multicultural and geographically distributed teams.</li> <li>Demonstrated ability to lead and influence within both direct and matrix-managed environments.</li> <li>Background within telecommunications and/or network environments.</li> <li>PRINCE2 Practitioner and/or PMP certification.</li> <li>Proven experience managing multiple concurrent projects or programmes of varying size and complexity.</li> <li>Strong stakeholder management and communication skills, with the ability to engage effectively across technical and non-technical audiences.</li> <li>Experience managing programme and project budgets.</li> <li>Understanding of financial accounting concepts, including capitalisation and profit and loss.</li> <li>Strong cross-functional collaboration capabilities.</li> <li>Ability to quickly develop technical knowledge outside their core area of expertise.</li> <li>Advanced proficiency in Microsoft Excel, PowerPoint, Visio and Project.</li> <li>Excellent interpersonal, communication and leadership skills.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to deliver high-impact transformation and technology programmes supporting the UK market.</li> <li>Exposure to senior business stakeholders and strategic decision-making.</li> <li>Experience working across multiple technology domains, delivery partners and supplier ecosystems.</li> <li>Engagement in large-scale programme governance and business change activities.</li> <li>Collaborative and international working environment within a global telecommunications organisation.</li> <li>Opportunities to strengthen leadership, stakeholder management and programme delivery expertise.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced programme and project delivery methodologies.</li> <li>Large-scale stakeholder engagement and influencing techniques.</li> <li>Financial planning, forecasting and project budget management.</li> <li>Technical transformation and change management practices.</li> <li>Governance, risk and dependency management across complex delivery portfolios.</li> <li>Cross-functional leadership and matrix team management.</li> <li>Telecommunications technology and network delivery expertise.</li> <li>Resource planning and portfolio management capabilities.</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

Role Objectives:The Logistics Coordinator – Food is responsible for managing daily delivery operations within assigned zones to ensure smooth and efficient order fulfillment. The role focuses on monitoring Delivery Associate (DA) performance, resolving on-ground challenges, managing vendor-related issues, and ensuring adherence to service-level standards (SLAs). Roles & Responsibilities:Daily Operations Management:Oversee daily field operations and ensure readiness of Delivery Associates. Track performance metrics such as attendance, login rates, acceptance, on-time pickup, and delivery completion. Identify and address operational bottlenecks such as vendor delays, traffic issues, or app challenges. DA Standards & Compliance:Conduct pre-shift checks for appearance, equipment, and app readiness. Perform spot audits and ensure adherence to safety and conduct guidelines. Issue Handling & Support:Serve as the first point of contact for DA-related issues such as device or vehicle failures and order disputes. Coordinate with relevant teams for quick resolutions and redeployments. Vendor Complaints Management:Log and investigate vendor complaints, ensuring timely resolution within SLA. Collaborate with Vendor Operations to identify recurring issues and prevent reoccurrence. Routing & Dispatch Support:Validate delivery assignments and ensure efficient dispatching. Support real-time adjustments during peak hours to maintain performance targets. Reporting & Documentation:Maintain daily logs for attendance, incidents, vendor tickets, and compliance checks. Prepare end-of-day and weekly performance summaries.<br>Required Education, Knowledge, and Skills:Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field.1–2 years of experience in logistics, delivery operations, or last-mile coordination (preferably in FMCG or e-commerce). Understanding of delivery operations and logistics workflows. Familiarity with route planning, dispatching systems, and performance tracking tools. Problem-solving mindset and ability to respond quickly to on-ground challenges. Good organizational and multitasking skills. Proficient in Microsoft Excel and data reporting. Team player with a proactive and adaptable attitude.

<p><br></p><p>The Team Portfolio Management team is responsible for the governance and management of the organisation's collection of investments and change initiatives to deliver strategic priorities. The role involves evaluating, prioritizing, and monitoring multiple delivery streams, optimizing resource allocation, minimizing risks, and managing costs to maximise return on investment. The remit of a portfolio manager includes road mapping, pipeline planning and prioritisation, demand assessment, business case establishment, delivery channel assertion, resource allocation, delivery governance, supplier management and finance management. Portfolio management is accountable for identifying the right orchestration across various change delivery streams to maximise value creation and change velocity whilst minimising business disruption and friction.</p><p>Role As a Portfolio Manager, you will effectively manages a medium size &amp; lower complexity Portfolio that requires homogeneous change delivery streams to be structured and governed to deliver the portfolio objectives.</p><p>Responsibilities - Manage and govern a portfolio of initiatives - Evaluate and prioritise delivery streams - Maintain portfolio roadmaps and planning - Support business case development - Optimise resource allocation - Manage risks, dependencies, and costs - Engage with senior stakeholders - Coach junior team members</p><p>The Individual - Strong communication and stakeholder management - Analytical mindset - Collaborative and accountable</p><p>Experience - Experience managing portfolios or programmes - Governance and delivery framework knowledge - Financial and resource planning exposure</p><p>Education (if blank, degree and/or field of study not specified)</p><p>Degrees/Field of Study required: Degrees/Field of Study preferred:</p><p>Certifications (if blank, certifications not specified)</p><p>Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Process Improvement, Communication, Costing, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Learning Agility, Optimism, Process Mapping, Process Standardization, Program Management, Project Budgeting, Project Coordination, Project Delivery, Project Documentation, Project Governance {+ 19 more}</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>The Individual - Strong communication and stakeholder management - Analytical mindset - Collaborative and accountable</p><p>Experience - Experience managing portfolios or programmes - Governance and delivery framework knowledge - Financial and resource planning exposure</p>

<p>We are seeking a Senior Java Technical Lead to provide technical leadership across multiple software delivery initiatives, from early planning through to production deployment. This role is ideal for an individual who combines deep Java expertise with the ability to guide teams, shape technical direction, and ensure high-quality, predictable delivery in a fast-paced, agile environment.</p><p><strong>What you ll do</strong></p><ul><li>Lead software development initiatives from design through to production delivery.</li><li>Design scalable and maintainable software solutions aligned with best practices and business requirements.</li><li>Ensure the technical team has a clear and shared understanding of system design and implementation approach.</li><li>Implement business requirements in line with approved design documentation.</li><li>Provide clear and accurate reporting on technical progress, risks, challenges, and recommendations.</li><li>Coach and support technical team members, offering guidance throughout the project lifecycle.</li><li>Select appropriate technologies and tools to meet customer and system needs.</li><li>Manage multiple projects and priorities concurrently while maintaining delivery quality.</li></ul><p><strong>Who you are</strong></p><ul><li>Strong proficiency in object-oriented programming and SOLID principles.</li><li>Extensive hands-on experience with Java 8 or later versions.</li><li>Solid understanding of software design patterns and architectural principles.</li><li>Experience with Hibernate and ORM frameworks.</li><li>Strong knowledge of SQL and NoSQL databases.</li><li>Experience with unit testing and test-driven development practices.</li><li>Proficiency in Spring Boot, Git, and Maven.</li><li>Experience with containerisation technologies such as Docker and Kubernetes.</li><li>Good understanding of microservices architecture.</li><li>Experience integrating RESTful and SOAP-based APIs.</li><li>Familiarity with Agile delivery methodologies.</li><li>Clear and effective communication skills, with the ability to remain composed and delivery-focused under pressure.</li><li>A degree in Computer Science, Engineering, or equivalent practical experience</li></ul><p><strong>What's in it for you</strong></p><ul><li>Exposure to large-scale, enterprise-grade technology platforms within a global organisation.</li><li>Opportunities to influence technical direction and architectural decisions.</li><li>A collaborative environment that values knowledge sharing and continuous improvement.</li><li>Access to structured training and certification opportunities.</li><li>Clear pathways for career growth and internal mobility within VOIS.</li></ul><p><strong>What skills you will learn</strong></p><ul><li>Advanced technical leadership and team coaching capabilities.</li><li>Enterprise-level solution design and delivery practices.</li><li>Cross-project prioritisation and stakeholder communication.</li><li>Scalable microservices and cloud-native delivery approaches.</li><li>Quality, predictability, and engagement-driven delivery metrics</li></ul><p><strong>Desired Candidate Profile</strong></p>Strong proficiency in object-oriented programming and SOLID principles. Extensive hands-on experience with Java 8 or later versions. Solid understanding of software design patterns and architectural principles. Experience with Hibernate and ORM frameworks.Strong knowledge of SQL and NoSQL databases. Experience with unit testing and test-driven development practices.Proficiency in Spring Boot, Git, and Maven. Experience with containerisation technologies such as Docker and Kubernetes.Good understanding of microservices architecture. Experience integrating RESTful and SOAP-based APIs. Familiarity with Agile delivery methodologies. Clear and effective communication skills, with the ability to remain composed and delivery-focused under pressure. A degree in Computer Science, Engineering, or equivalent practical experience

<p> We’re Hiring: Couriers Specialist | Operations</p><p><br></p><p>About Us:</p><p><br></p><p>We are a leading e-commerce platform passionate about delivering exceptional customer experiences. As our operations continue to expand, we’re looking for a detail-oriented Couriers Specialist to join our operations team and ensure smooth courier operations and efficient last-mile delivery.</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>* Monitor daily courier operations and ensure smooth delivery flow.</p><p>* Coordinate with couriers to ensure timely pickup and delivery of shipments.</p><p>* Track courier attendance, availability, routes, and daily performance.</p><p>* Follow up on delayed, failed, or undelivered shipments and take necessary actions.</p><p>* Monitor courier productivity and operational KPIs.</p><p>* Coordinate with warehouse, logistics, and customer service teams to resolve operational issues.</p><p>* Ensure couriers follow company policies, SOPs, and delivery procedures.</p><p>* Maintain accurate courier records, reports, and daily performance updates.</p><p>* Identify operational issues and escalate discrepancies to management.</p><p>* Support courier onboarding, allocation, and daily operational requirements.</p><p>* Contribute to improving delivery efficiency and reducing operational issues.</p><p><br></p><p>Qualifications:</p><p><br></p><p>* Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field.</p><p>* 1–2 years of experience in courier, last-mile, logistics, or delivery operations.</p><p>* Experience in e-commerce or delivery companies is a strong plus.</p><p>* Good understanding of last-mile delivery and courier operations.</p><p>* Good knowledge of Microsoft Excel and operational systems.</p><p>* Strong communication, coordination, and problem-solving skills.</p><p>* Strong attention to detail and organizational skills.</p><p>* Ability to work in a fast-paced operational environment.</p><p><br></p><p>What We Offer:</p><p><br></p><p>* Competitive Salary + KPIs</p><p>* Fast-paced, growth-focused work environment</p><p>* Opportunities for professional development and career advancement</p><p>* Medical Insurance</p><p><br></p><p>How to Apply:</p><p><br></p><p>Please send your CV to amohamed@ihrs-eg.com with the subject line: “Couriers Specialist”</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Who we are</b> <br></span><p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p><br><br><br><b>What you’ll do</b> <br><p>Lead the end-to-end delivery of assigned projects and programmes from initiation through to transition into operations.<br>Build, motivate and guide cross-functional delivery teams, creating a clear vision, accountability and shared sense of purpose.<br>Establish and maintain effective relationships with stakeholders, suppliers, delivery teams and business partners throughout the project lifecycle.<br>Define project scope, priorities, schedules and delivery plans to maximise business value.<br>Develop detailed programme and project plans, identifying dependencies, resource requirements, interconnections and critical paths.<br>Create project cost estimates and support financial planning activities.<br>Ensure project and programme workstreams are integrated within the overall delivery roadmap.<br>Monitor project performance against agreed objectives, milestones, risks and success measures.<br>Develop and implement stakeholder communication and engagement plans.<br>Forecast and manage resource demand and supply across people, technology and financial dimensions.<br>Manage project planning and resourcing activities while balancing competing priorities.<br>Coach and support team members, encouraging collaboration, continuous improvement and delivery excellence.<br>Conduct stakeholder analysis and maintain stakeholder maps to ensure expectations and requirements are understood and addressed.<br>Promote open communication and strong working relationships across internal and external stakeholder groups.<br>Ensure compliance with Vodafone delivery governance methodologies and standards.</p><br><br><br><b>About this Role</b> <br> <p>We are seeking a Technical Delivery Project Lead to join the UK IT Portfolio Delivery team, responsible for the governance, planning and delivery of CAPEX-funded initiatives that support business growth. This role focuses on the end-to-end delivery of one or more complex projects across technology and business domains, from business case development through to operational handover.<br>The successful candidate will manage high-complexity transformation and technology initiatives involving multiple stakeholders, third-party suppliers, system integrators and cross-functional delivery teams. They will play a key role in driving project success through effective planning, governance, stakeholder engagement and delivery excellence, ensuring projects are completed to agreed quality, cost and time commitments.</p><br><br><br><b>Who you are</b> <br><p>Egyptian national currently residing in Egypt.<br>Typically more than three years of experience managing the end-to-end delivery of complex ICT projects.<br>Experience delivering technical change, transformation, or business-critical technology initiatives.<br>Understanding of application development and software delivery lifecycles.<br>Experience working with multicultural and geographically distributed teams.<br>Demonstrated ability to lead and influence within both direct and matrix-managed environments.<br>Background within telecommunications and/or network environments.<br>PRINCE2 Practitioner and/or PMP certification.<br>Proven experience managing multiple concurrent projects or programmes of varying size and complexity.<br>Strong stakeholder management and communication skills, with the ability to engage effectively across technical and non-technical audiences.<br>Experience managing programme and project budgets.<br>Understanding of financial accounting concepts, including capitalisation and profit and loss.<br>Strong cross-functional collaboration capabilities.<br>Ability to quickly develop technical knowledge outside their core area of expertise.<br>Advanced proficiency in Microsoft Excel, PowerPoint, Visio and Project.<br>Excellent interpersonal, communication and leadership skills.</p><br><br><br><b>Not a perfect fit?</b> <br><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><br><br><br><b>What's in it for you</b> <br><p>Opportunity to deliver high-impact transformation and technology programmes supporting the UK market.<br>Exposure to senior business stakeholders and strategic decision-making.<br>Experience working across multiple technology domains, delivery partners and supplier ecosystems.<br>Engagement in large-scale programme governance and business change activities.<br>Collaborative and international working environment within a global telecommunications organisation.<br>Opportunities to strengthen leadership, stakeholder management and programme delivery expertise.</p><br><br><br><b>What skills you will learn</b> <br><p>Advanced programme and project delivery methodologies.<br>Large-scale stakeholder engagement and influencing techniques.<br>Financial planning, forecasting and project budget management.<br>Technical transformation and change management practices.<br>Governance, risk and dependency management across complex delivery portfolios.<br>Cross-functional leadership and matrix team management.<br>Telecommunications technology and network delivery expertise.<br>Resource planning and portfolio management capabilities.</p><br><br><br><b>VOIS Equal Opportunity Employer Commitment</b> <br><p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status , pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.&nbsp;</p><br><br><br><b>Join Us</b> <br><p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert </b> <br><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p><br><br><br><b>Follow us on social media and #StayConnected</b> <br><p>LinkedIn: https://www.linkedin.com/company/vois/<br>Facebook: https://www.facebook.com/voisglobal<br>Instagram: https://www.instagram.com/voisglobal/<br>You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2</p><br><br><br><br> </div>

<p>Who Are We We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p><p>About the role We are growing our engineering team and are looking for a technically strong Engineering Manager to lead one of our delivery teams. This is a delivery-focused leadership role: your job is to turn a cross-functional roadmap into shipped, high-quality software on a predictable cadence, while providing the technical insight and guidance needed to keep delivery pragmatic, reliable, and well-executed. The team has two clear areas of ownership. First, the Hotels domain, the guest-facing and hotel-operations features that serve our enterprise hotel customers, from in-room and on-property ordering through to stay-management and guest-services capabilities. Second, third-party integrations such as POS's (Point of Sale), PMS (Property Management System), payment gateways, and loyalty connections that the Hotels business depends on, where you own the technical relationship end-to-end. You own the throughput, quality, and getting integration-heavy work delivered efficiently. This role reports to the Engineering Director.</p><p>Your mission You own the delivery health of your squad end-to-end. You take a mixed backlog of integration, platform, and product work and ship it predictably, at high quality, with the dependencies managed and the risks surfaced early.</p><p>Key responsibilities</p><ul><li>Manage a team of full stack engineers, actively drive their growth, performance, and engagement. Mobile engineers are a possibility as well.</li><li>Turn quarterly roadmaps into a realistic delivery plan, track progress, and report status with metrics against company goals.</li><li>Run tight agile processes and continuously improve them based on delivery metrics.</li><li>Manage dependencies across different domains, with external integration partners, escalating and resolving blockers early (e.g. with POS systems etc.).</li><li>Review RFCs and technical proposals, providing feedback on design, scalability, security, and integration risk, and helping the team converge on sound decisions before things enter a delivery commitment.</li><li>Lead technical discussions with third-party integration partners, translating between partner APIs and constraints and wi-Q's architecture, and owning the technical feasibility view in those conversations.</li><li>Improve engineering process and delivery metrics (for example cycle time, deployment frequency, change-failure rate, and defect escape rate), and use them to drive decisions.</li><li>Uphold security and compliance obligations relevant to the team's work (e.g. PCI DSS etc.), embedding them into how the squad builds rather than treating them as an afterthought.</li><li>Draft and track team OKRs and engineering KPIs (e.g. DORA); when the team is off track, show what is being done about it.</li><li>Coordinate across Product, Customer Success, DevOps, and the Foodics counterparts to deliver shared goals.</li></ul><p>What success looks like (first 6-12 months)</p><ul><li>The team has a predictable delivery cadence, with sprint and quarterly commitments met at a consistent and improving hit rate.</li><li>Cross-team and third-party dependencies are visible and managed early, so the squad is rarely blocked and rarely blocks others.</li><li>Release quality is measurably higher: fewer escaped defects and a faster, safer path from merge to production.</li><li>Delivery from the team contributes directly to improving TTV for new customer go-lives and to protecting NRR through platform stability.</li><li>The team is fully staffed, ramped, and retained, with a clear working model and a healthy engagement signal.</li><li>Product, Commercial, and Customer Success stakeholders trust the team's estimates, status, and risk flags.</li></ul><p>Your skills</p><ul><li>Demonstrated experience managing a team of software engineers, with a track record of delivering on commitments predictably.</li><li>Strong command of agile and lean delivery practices (sprints, kanban, estimation, refinement) and the maturity to adapt process to context rather than apply it dogmatically.</li><li>Proven ability to manage dependencies and coordinate delivery across multiple teams and external partners.</li><li>Technically strong: able to review RFCs and technical proposals critically, reason about architecture, scalability, and integration risk, scope engineering spikes, and hold your own in technical discussions with engineers and third-party partners.</li><li>Fluency with delivery and quality metrics, and the discipline to lead with data over anecdote.</li><li>Excellent written and verbal communication in English; able to lead with the conclusion, be concise, and be specific about blockers and decisions needed.</li><li>Ability to translate technical concepts into easily digestible language for non-technical business stakeholders.</li><li>Experience operating in multi-market or multi-region environments, ideally with distributed and remote teams.</li><li>Comfortable in a fast-moving scale-up where priorities shift and ambiguity is normal.</li></ul><p>Nice-to-haves</p><ul><li>Experience in B2B SaaS with high-volume B2C traffic patterns.</li><li>Background in hospitality-tech, food and beverage, payments, or last-mile delivery.</li><li>Working knowledge of our stack: Google Cloud Platform (GCP), Kubernetes, GitHub, PHP/Symfony, NodeJS, Typescript, and a mobile stack (Capacitor, Ionic, or React Native).</li><li>Familiarity with integrating third-party systems (POS, PMS, payment gateways, delivery aggregators) and the reliability challenges they bring.</li><li>Experience hiring and scaling engineering teams in the MENA region.</li><li>BSc or MSc degree (or equivalent experience).</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Your skills</p><ul><li>Demonstrated experience managing a team of software engineers, with a track record of delivering on commitments predictably.</li><li>Strong command of agile and lean delivery practices (sprints, kanban, estimation, refinement) and the maturity to adapt process to context rather than apply it dogmatically.</li><li>Proven ability to manage dependencies and coordinate delivery across multiple teams and external partners.</li><li>Technically strong: able to review RFCs and technical proposals critically, reason about architecture, scalability, and integration risk, scope engineering spikes, and hold your own in technical discussions with engineers and third-party partners.</li><li>Fluency with delivery and quality metrics, and the discipline to lead with data over anecdote.</li><li>Excellent written and verbal communication in English; able to lead with the conclusion, be concise, and be specific about blockers and decisions needed.</li><li>Ability to translate technical concepts into easily digestible language for non-technical business stakeholders.</li><li>Experience operating in multi-market or multi-region environments, ideally with distributed and remote teams.</li><li>Comfortable in a fast-moving scale-up where priorities shift and ambiguity is normal.</li></ul><p>Nice-to-haves</p><ul><li>Experience in B2B SaaS with high-volume B2C traffic patterns.</li><li>Background in hospitality-tech, food and beverage, payments, or last-mile delivery.</li><li>Working knowledge of our stack: Google Cloud Platform (GCP), Kubernetes, GitHub, PHP/Symfony, NodeJS, Typescript, and a mobile stack (Capacitor, Ionic, or React Native).</li><li>Familiarity with integrating third-party systems (POS, PMS, payment gateways, delivery aggregators) and the reliability challenges they bring.</li><li>Experience hiring and scaling engineering teams in the MENA region.</li><li>BSc or MSc degree (or equivalent experience).</li></ul>

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a highly motivated Technical Product Owner & Scrum Master to support products and agile delivery initiatives serving the German market. This role combines product ownership, agile delivery leadership, and technical collaboration to ensure business requirements are translated into high-quality, development-ready solutions. The successful candidate will act as the key link between business stakeholders and engineering teams, driving backlog management, delivery execution, stakeholder alignment, and continuous improvement. The role is particularly suited to individuals with a strong understanding of AI technologies, generative AI, software development practices, and agile ways of working.</p> <h4>What you’ll do</h4> <ul> <li>Own and manage the product backlog, ensuring alignment with business objectives, delivery commitments, and team readiness.</li> <li>Partner with business product owners and stakeholders to understand, clarify, refine, and translate requirements into clear user stories, acceptance criteria, and development-ready work items.</li> <li>Serve as the primary connection between stakeholders and development teams, ensuring shared understanding and successful delivery of requirements.</li> <li>Collaborate closely with developers on a day-to-day basis to support requirement clarification and implementation.</li> <li>Facilitate agile ceremonies including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement sessions.</li> <li>Promote agile best practices while maintaining a pragmatic, delivery-focused mindset. Identify and remove delivery impediments, manage dependencies, and proactively address risks.</li> <li>Monitor sprint progress and communicate delivery status, priorities, risks, and outcomes to stakeholders.</li> <li>Foster collaboration, transparency, accountability, and continuous improvement across business and technical teams.</li> <li>Support AI-related product discussions, capability planning, and delivery activities by applying knowledge of emerging AI technologies and trends.</li> <li>Work effectively with distributed and international teams to achieve delivery objectives.</li> </ul> <h4>Who you are</h4> <ul> <li>Proven experience as a Technical Product Owner, Scrum Master, or a similar agile delivery professional.</li> <li>Strong knowledge of AI technologies, generative AI, and AI-enabled products, with the ability to apply these concepts within product delivery.</li> <li>Solid understanding of software development principles, system integrations, APIs, and modern engineering practices.</li> <li>Hands-on experience managing product backlogs and converting business requirements into actionable delivery plans.</li> <li>Excellent stakeholder management, communication, and workshop facilitation skills.</li> <li>Experience working collaboratively with software development teams in agile environments.</li> <li>Strong analytical and problem-solving capabilities with the confidence to facilitate decision-making in fast-paced settings.</li> <li>Ability to balance business priorities, technical considerations, and delivery constraints effectively.</li> </ul> <h4>Nice to have:</h4> <ul> <li>Experience supporting German stakeholders, customers, or product owners.</li> <li>German language proficiency.</li> <li>Scrum and/or Product Owner certifications such as PSM, CSM, PSPO, CSPO, or equivalent.</li> <li>Experience working with geographically distributed or global teams.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to work on AI-driven products and solutions supporting an international market.</li> <li>Exposure to complex stakeholder environments across business and technology domains.</li> <li>Experience influencing product strategy, delivery priorities, and agile transformation initiatives.</li> <li>Collaboration with cross-functional engineering, product, and business teams across multiple locations.</li> <li>Opportunity to contribute to innovative solutions while developing expertise in emerging AI technologies.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced product backlog ownership and prioritisation techniques.</li> <li>Practical application of generative AI and AI-powered product delivery concepts.</li> <li>Stakeholder management and business-to-technology translation skills.</li> <li>Agile delivery leadership and facilitation across international teams.</li> <li>Risk management, dependency management, and delivery governance practices.</li> <li>Enhanced knowledge of software architecture, APIs, integrations, and modern engineering approaches.</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p></p><p></p>

<p>Daily Delivery Coordination &amp; Task Governance</p> <p>Prepare for and actively lead the delivery portion of scheduled department morning calls, identifying due work, blockers, absences, missing submissions, resource conflicts and decisions required.</p> <p>Validate every brief against the approved template and mandatory information before trafficking; return incomplete briefs with the missing requirements clearly listed.</p> <p>Create, assign and maintain tasks in Productive according to approved plans, with accurate owners, dates, statuses, links, dependencies, approved estimated hours and budgets, client deadlines, scope fields and other mandatory custom fields.</p> <p>Maintain end-to-end control of task changes, documenting the original position, revised position, reason, impact and approval where required.</p> <p>Complete morning, afternoon and end-of-day audits to compare commitments with actual progress and ensure deadlines, submissions and next steps remain controlled.</p> <p>Flag at-risk or missed deadlines early, stating the issue, owner, reason, impact, action already taken and recommended next step.</p> <p>Timeplans, Resource Planning &amp; Capacity</p> <p>Track each approved project from the Accounts timeplan through Delivery Manager approval, task and subtask creation, and resource booking.</p> <p>Implement resource bookings based on allocations, estimated hours and budgets approved by the Delivery Manager, respecting the agency s daily bookable-hour limits and escalating exceptions before overbooking.</p> <p>Maintain an accurate, current view of capacity across creative and production teams and highlight conflicts, under-allocation or overload early.</p> <p>Raise allocation conflicts and proposed changes with the Delivery Manager for a decision, then promptly communicate and record the approved changes in the relevant systems.</p> <p>Communication, Meetings &amp; Follow-through</p> <p>Follow up with team members throughout the day on attendance, updates, submissions, blockers and agreed actions, using clear, professional and appropriately assertive communication.</p> <p>Follow up with task owners to confirm they understand the brief, expected output and deadline, and have the materials, access and support needed to begin.</p> <p>Check progress at appropriate points, ask what is missing or blocking delivery, and verify submissions and completion rather than relying solely on system statuses.</p> <p>Attend all relevant internal project calls, kick-offs, briefings, production alignments and post-project calls.</p> <p>Before each call ends, confirm decisions, next steps, owners, deadlines, dependencies and the next checkpoint; update the relevant task promptly after the call.</p> <p>Ensure freelancers and external partners receive complete briefs, approved materials, access and delivery instructions before work begins.</p> <p>Escalate unresolved coordination issues through the agreed route without allowing routine follow-up to transfer back to the Delivery Manager.</p> <p>Reporting, Monitoring &amp; Scope Control</p> <p>Produce accurate daily capacity, workload, submission and risk updates using Productive and supporting capacity views.</p> <p>Maintain cross-departmental capacity reporting so creative, social and production teams have a shared view of current and upcoming demand.</p> <p>Provide the Delivery Manager with concise evidence-based updates on portfolio health, operational risks and recurring patterns requiring intervention.</p> <p>Ask for clarification when requested work, amendments or bookings appear inconsistent with approved scope or hours, and refer any required decision to the Delivery Manager before proceeding.</p> <p>Nice to Have</p> <ul> <li>Experience with Productive, ClickUp, Clockify, Frame.io or similar tools.</li> <li>Experience supporting production scheduling, freelancers or external creative partners.</li> </ul> <p>What Success Looks Like</p> <ul> <li>Morning calls are prepared, focused and action-led, with clear owners, blockers and submission times.</li> <li>No brief is treated as ready until the required template and information are complete.</li> <li>Productive is a reliable source of truth: owners, dates, statuses, links, scope, hours, budgets, dependencies and decisions remain accurate as work changes.</li> <li>At-risk deadlines are identified before they are missed, and no missed deadline goes unreported.</li> <li>Approved projects are booked promptly and accurately, without unapproved overbooking or budget-hour variance.</li> <li>Actions from internal calls are recorded promptly and followed through to completion or escalation.</li> <li>Amendments are correctly classified and potential scope changes are held before delivery work begins.</li> <li>Teams receive clear instructions and proactive check-ins, with missing information and blockers addressed early.</li> <li>By the end of three months, routine daily delivery responsibilities are managed independently without repeated reminders or routine intervention.</li> <li>Decisions on SLAs and resource allocation continue to sit with the Delivery Manager.</li> </ul><p><strong>Desired Candidate Profile</strong></p><p>What You Bring (Qualifications)</p> <p>Must Have</p> <ul> <li>At least 1 2 years of relevant experience in traffic, resource coordination, project coordination, delivery or operations within an agency environment, preferably creative, content, production.</li> <li>Strong organisational ability and the discipline to manage multiple tasks, deadlines, data points and follow-ups at the same time.</li> <li>Practical understanding of agency departments and their responsibilities, and how creative, content and production work moves through briefing, execution, reviews, amendments, approvals and final delivery.</li> <li>Confidence using project-management and resource-planning systems and maintaining them as a reliable source of truth.</li> <li>Clear written and verbal communication, with the confidence to speak directly with teams, ask questions, follow up persistently and professionally, document commitments and escalate issues with evidence.</li> <li>Strong attention to detail across task data, timeplans, estimates, bookings, attendance, equipment and documentation.</li> <li>A proactive problem-solving mindset: you identify risks early, act within your authority and recommend a next step.</li> <li>Demonstrated ability to manage routine coordination and follow-through without repeated reminders, while recognising when a decision requires the Delivery Manager.</li> <li>Basic understanding of project estimates, budgeted hours and the relationship between resource planning and profitability.</li> </ul>

<p>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire.</p><p>Role purpose</p><p>The purpose of this role is to coordinate and control the end-to-end operational activities required to deliver exam services to institutional (B2O) clients, including schools, universities, ministries, and professional bodies. Sitting within the Operations Planning and Registration function, the role ensures contracted services are delivered accurately, efficiently, and in compliance with British Council policies, processes, SOPs, exam security requirements, and awarding body regulations. Working closely with the B2O Account Support Officer, who is the client s primary contact, the role ensures operational inputs, data, internal workflows, and handovers are completed accurately, on time, and to the required quality, providing the operational backbone for a seamless client experience and consistent, high-quality service. The role performs key operational activities directly and, where services are centralised or hub-delivered, provides oversight, quality assurance, operational assurance, and escalation management across registration, scheduling, billing and credit notes, payment tracking, post-test processing, and other delivery workflows. It manages operational communication with UK Examination Boards for University and Professional Exams and collaborates with Delivery, Planning &amp; Registration, Workforce Resourcing, Finance, and hub teams to ensure operational readiness, seamless exam delivery, continuity, data accuracy, timely process completion, and consistent service quality.</p><p>Main accountabilities</p><p>Service Delivery and Operational Assurance : Coordinates end-to-end operational processes for institutional (B2O) exam services, ensuring accurate, timely, and compliant delivery in line with British Council and awarding body requirements. The role oversees registration, scheduling, pre-test, test-day, and post-test activities, verifies operational readiness across venues, materials, workforce, special arrangements, and data integrity, monitors hub-delivered processes, manages operational communication with UK Examination Boards for university and professional exams, and maintains accurate records to support audit, reporting, and compliance.</p><p>Risk, Compliance and Stakeholder Management: Ensures all B2O operations comply with exam security, safeguarding, data protection, awarding body regulations, SLAs, Standard Operating Procedures (SOPs), and quality standards through regular quality assurance and operational risk management. Working closely with the B2O Account Support Officer and internal teams, including Delivery, Planning &amp; Registration, Workforce Resourcing, Customer Service, Finance, and hub teams, the role coordinates operational readiness, provides timely updates and risk escalations, supports client escalations with accurate operational information, and contributes insights to improve service quality and strengthen institutional partnerships.</p><p>Financial and Operational Leadership: Ensures accurate and timely invoicing, credit notes, payment tracking, and financial adjustments for B2O exam services, either by completing the work directly or overseeing delivery by the Shared Service Centre, while coordinating with Finance to resolve payment issues and supporting cost-effective delivery through accurate operational planning. The role also supports induction, training, and communication for Shared Service Centre teams, provides operational guidance and governance across teams supporting B2O clients, and promotes quality, compliance, and continuous improvement.</p><p>Qualification and Experience</p><p>Essentials</p><ul><li>Degree or equivalent experience.</li><li>Experience coordinating secure, regulated service delivery (e.g. exams, logistics, events)</li><li>Understanding of compliance, safeguarding or screening requirements</li><li>Strong process management and organisational skills</li><li>Ability to work to deadlines in a fast-paced delivery environment</li><li>Experience supervising staff or contractors.</li></ul><p>Desirables</p><ul><li>Lean Six Sigma qualification.</li><li>Knowledge of Teaching or Exams operations</li><li>Experience working with shared services / outsourced delivery teams</li><li>Experience with financial workflow support such as billing or payment tracking.</li></ul><p>Important information</p><ul><li>British Council Pay band: 4</li><li>Location: Egypt</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Degree or equivalent experience.</li><li>Experience coordinating secure, regulated service delivery (e.g. exams, logistics, events)</li><li>Understanding of compliance, safeguarding or screening requirements</li><li>Strong process management and organisational skills</li><li>Ability to work to deadlines in a fast-paced delivery environment</li><li>Experience supervising staff or contractors.</li><li>Lean Six Sigma qualification.</li><li>Knowledge of Teaching or Exams operations</li><li>Experience working with shared services / outsourced delivery teams</li><li>Experience with financial workflow support such as billing or payment tracking.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Grow with us <br><p><strong>About this opportunity:</strong></p><br><br><p>SNOC Manager is responsible for Satellite NOCs activities to ensure quality delivery on the committed operational and financial targets, to initiate improvement plans based on deviations detected in collaboration with delivery stakeholders, to track, report and improve MS contract efficiency targets through automation initiatives and Global best practice adoption.</p><br><br>Join our Team <br><p><strong>What you will do:</strong></p><br><br><ul><li>Embracing and supporting BCSS strategic initiatives such as SDE plans</li><li>Responsible for local SNOC efficiency targets.</li><li>Responsible to secure that the quality and cost of the services delivered by the SNOC are in accordance to the expected levels agreed through WLA for MS Network</li><li>Focus on operational and financial performance in accordance to the WLA, covering service delivery performance.</li><li>Focus on productivity and efficiency of the delivery team under their responsibility</li><li>Ensure optimal team dimensioning with respect to the scope of delivery.</li><li>Build strong collaboration and team-spirit across the delivery teams to enable performance towards overall account and regional targets</li><li>Develop and maintain excellent relationships with both internal and external customers</li><li>Responsible for Operational Management: ensure that the Service Delivery by the Operations teams are compliant as per the contractual SLAs and drive Operational Excellence end to end</li><li>Ensure any over-delivery is identified and highlighted towards management</li><li>Responsible for Internal Governance for MS Contracts to monitor that costs booked to a contract are in-line with WLA and delivery performance is meeting required WLA targets.</li><li>Responsible for Contract Transformation &amp; Handover: operational preparedness for the new contracts / Change request for running contracts</li><li>Accountable &amp; responsible for defining pyramid per MS contract</li><li>Accountable and responsible for automation targets and initiatives.</li></ul><br><p><strong>The skills you bring:</strong></p><br><br><ul><li>Telecom Managed Services experience from vendor and/or service provider</li><li>BSc or equivalent degree</li><li>Previous experience from managing contract delivery (5+ years required)</li><li>Management experience (10+ years)</li><li>Resource management (including budget management)</li><li>Highly developed line management skills and leading by example.</li><li>Self-motivated and works well under pressure.</li><li>Performance and results oriented with good skills in leading and motivating people and conscious of responsibility and empowerment.</li><li>Highly developed skills in interpersonal communication and ability to communicate effectively on an executive level, both internally and externally.</li><li>Customer oriented and business minded – has a consultative approach and focus on profitability.</li><li>Highly developed skills in driving change.</li><li>Ability to prioritize and plan own work to meet assigned schedules and targets.</li><li>Ability to work efficiently as part of a global delivery team</li><li>Analytic with strong problem-solving capability.</li><li>Highly developed skills in knowledge sharing by actively contributing knowledge, experiences and skills to create a learning culture.</li><li>Highly developed knowledge in diversity awareness</li><li>Good conflict management skills.</li><li>Good English language skills oral and written.</li><li>Contract delivery language will be a plus.</li><li>Good knowledge of products and systems in the customer’s network.</li><li>Good knowledge and understanding of the customer’s business situation.</li><li>Deep understanding of the managed service delivery business requirement</li><li>Deep understanding of the Ericsson Service Delivery Processes for Managed Services and Hosting</li><li>Impact and results focused, comfortable in questioning the status-quo to drive positive high impact change</li><li>Highly adaptive, and thriving in a rapidly changing environment</li></ul><br><p><strong>Why join Ericsson?</strong>At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.<br>&nbsp;<br><strong>What happens once you apply?</strong>Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.&nbsp;learn more.</p><br><br><br><p><strong>Primary country and city:</strong> Egypt (EG) || Cairo</p><br><br><p><strong>Req ID:</strong>&nbsp;790988 </p><br><br><br><br><br> </div>

<p>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire.</p><p>Role purpose</p><p>The purpose of this role is to support the effective day-to-day delivery of Teaching operations at a single-country/location level by coordinating key administrative and operational processes and ensuring continuity and delivery readiness. Reporting to the Teaching Operations Manager, the role supports the implementation of operational plans and schedules aligned with teaching delivery needs, coordinates administrative activities related to class delivery, venue readiness and teacher support, and contributes to smooth pre-term and in-term operations across Teaching Centres and partner locations. The role also supports the onboarding and coordination of delivery partners and suppliers, ensuring operational activities are completed efficiently and in line with established processes. The Coordinator works closely with teaching staff, operational teams and other internal stakeholders to maintain delivery readiness, support safeguarding and quality compliance, and ensure accurate and timely communication and documentation. The role assists with safeguarding compliance and documentation, acting as a point of contact for related queries; monitors and reports operational issues, escalating them to the Manager where necessary; supports issue resolution; and contributes to continuous improvement by identifying and addressing routine operational inefficiencies. The role plays a key part in ensuring consistent, well-coordinated and high-quality Teaching operations.</p><h4>Roles Accountabilities</h4><p>Service Delivery &amp; Customer Experience:</p><p>Delivers a range of administrative and customer services within agreed corporate procedures to maximise quality, continuity and efficiency. Ensures student registration, customer care and re-registration processes comply with corporate policies and support effective teaching, learning and service standards. Maintains accurate customer and financial records in line with corporate requirements, prepares routine and some non-standard documentation, reports and financial analysis/reconciliations, and undertakes basic data/task/information analysis to support process improvement. Provides logistical support within the Teaching Centre and supports the delivery of internal and external activities to ensure they run smoothly and efficiently. Receives and responds to customer enquiries, acting as a point of reference for queries, identifying complex issues requiring resolution by others and referring them appropriately.</p><p>Customer Experience, Risk &amp; Compliance:</p><p>Recognises and understands the impact of incidents, including complaints, resourcing problems, and logistical or technical difficulties, and proactively alerts the relevant team to issues that may affect teaching delivery or customer experience. Communicates and liaises proactively with internal and external stakeholders to ensure effective coordination and delivery of events, services and activities, while building an understanding of relevant contacts and teams to support effective issue resolution. Understands and adheres to risk management procedures relevant to teaching delivery, including child protection, security policies, financial protocols and anti-fraud measures, and highlights instances of non-compliance to senior managers. Ensures financial and customer data is handled in accordance with corporate requirements to support accurate reporting and informed decision-making.</p><p>Resource Management &amp; Self-Management:</p><p>Monitors and takes responsibility for small-scale resources, following established procedures and ensuring equipment and materials are available and ready for use when required. Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery across daily and weekly time horizons. Tasks and coordinates internal colleagues and/or external suppliers to complete activities within established procedures, ensuring efficient service delivery, and monitors task completion against agreed quality and time standards.</p><p><strong>Desired Candidate Profile</strong></p><h4>Qualification and Experience</h4>Essential<br><ul><li>Degree or equivalent experience.</li><li>Experience in a customer-focused environment.</li></ul>

Location: Methode Electronics Egypt – Nasr City Department: Customer Service / Supply Chain Job Purpose Manage customer demand and orders from receipt through delivery, ensuring accurate planning, effective stakeholder coordination, and timely fulfillment in line with customer requirements. Key Responsibilities Receive, review, and process customer orders and demand forecasts. Analyze customer demand and translate it into clear order and delivery requirements. Coordinate with Planning, Production, Logistics, Warehouse, Quality, and Sales teams to ensure order fulfillment. Monitor order status, production availability, and delivery schedules. Proactively identify supply or delivery risks and communicate corrective actions to customers and internal stakeholders. Maintain accurate customer orders, schedules, and related data in the company’s systems. Provide customers with regular updates regarding order status, delivery dates, shortages, or changes. Support demand-planning activities by monitoring forecast changes and highlighting significant fluctuations. Handle customer inquiries, complaints, and order-related issues professionally and promptly. Track customer-service KPIs, including on-time delivery, backlog, order accuracy, and customer satisfaction. Build strong working relationships with customers and cross-functional teams. Qualifications and Experience Bachelor’s degree in Business Administration, Supply Chain, Logistics, Commerce, or a related field.2–4 years of experience in customer service, order management, demand planning, or supply-chain coordination. Experience in the automotive or manufacturing industry is strongly preferred. Excellent command of written and spoken English. Strong knowledge of Microsoft Excel; experience with ERP systems is preferred. Strong analytical, planning, communication, and problem-solving skills. Ability to manage multiple priorities and work effectively in a fast-paced environment. Customer-focused, proactive, detail-oriented, and capable of working across different functions.

<p>The Technical Delivery Zendesk Integrations &amp; Configuration role designs, configures, and delivers Zendesk technical solutions, with a strong focus on API integrations, data flows, and technical platform configuration. The role partners with Digital Services Delivery, IT, and client stakeholders to translate requirements into scalable implementations, maintain stable production operations, and continuously enhance platform performance and automation. As the client s technical partner, you will lead technical workshops and client calls, guiding discussions from discovery through delivery. You will collaborate closely with internal teams including Professional Services Delivery, Solutions, Account Management, and other IT teams to ensure alignment and successful outcomes.</p><p>Your key responsibilities will include:</p><ul><li>Own the technical delivery of Zendesk integrations and advanced configuration, focusing on APIs, middleware/iPaaS data flows, webhooks, and authentication.</li><li>Translate functional requirements into technical designs (integration specs, data mapping, error handling, non-functional requirements) and validate with client IT and internal teams.</li><li>Build, configure, and maintain integration-related Zendesk components (connectors/apps, routing dependencies, automation enablers) and ensure secure, scalable implementations.</li><li>Lead technical workshops and client calls on architecture, integration decisions, and environment readiness (functional workshops/training/testing are BA-led).</li><li>Troubleshoot and resolve technical issues across integrations and platform configuration, performing root-cause analysis and driving permanent fixes.</li><li>Prepare production readiness: monitoring approach, operational handover inputs, and support procedures for integration components.</li></ul><p>Why You ll Love This Role:</p><ul><li>Be at the forefront of CX transformation, working with leading CXM technical delivery</li><li>Work with global clients across the U.S. and EMEA, delivering cutting-edge solutions in a fast-paced, dynamic environment</li><li>Collaborate with a talented team of experts in AI, automation, performance, and agent tools to deliver exceptional results</li><li>Drive business success by managing multiple projects and clients simultaneously, with opportunities to showcase your leadership and problem-solving skills</li><li>Grow professionally by working on complex, high-visibility projects while honing your technical, project management, and client relationship skills</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Must have:</p><ul><li>5+ years experience in technical delivery / implementation / technical project management within SaaS, CRM, or enterprise applications</li><li>3-6 years Zendesk experience in a technical role (integration and/or platform technical configuration)</li><li>Strong client-facing capability: able to lead technical calls/workshops and serve as the technical point of contact</li><li>Proven ability to manage multiple customers/projects in parallel (portfolio delivery)</li><li>Hands-on experience with technical configuration, upgrades/deployments, and production support in live environments</li><li>Solid understanding of integrations and architecture (APIs, data flows, SSO) and strong technical documentation practices</li><li>Fluent English (written and spoken) C1 minimum</li></ul><p>Nice to have:</p><ul><li>Experience working in Professional Services environments with shared ownership across PM / technical delivery roles</li><li>Familiarity with common delivery toolsets and frameworks: Git / GitLab, Jira, Confluence, Office 365</li><li>Relevant Zendesk certifications (Admin and/or Developer)</li><li>Exposure to iPaaS/middleware platforms and integration delivery patterns</li><li>Experience supporting global/remote teams and managing stakeholder alignment across time zones</li></ul>

مطلوب للعمل فورًا – موظف تعاقدات<br>تعلن Delivery X عن فتح باب التعيين لوظيفة Sales Team Member للعمل iضمن فريق التعاقدات. <br> طبيعة العمل: ميداني (Outdoor)<br> المرتب الشهري 11000 جنيه + عمولات إضافية <br> المهام الوظيفية:<br> التعاقد مع شركاء جدد مع فريق المبيعات الخاص بك طبقا للمهام اليومية.<br> الشروط:<br>• اللباقة وحسن التواصل. • الجدية والالتزام. • القدرة على العمل الميداني. • يفضل وجود خبرة في المبيعات أو التعاقدات، وليست شرطًا. . يفضل ان يكون مؤهل عالي او فوق متوسط<br> للتقديم:ابعت الـ CV أو تواصل معنا عبر الرسائل. <br>business@delivery-x.net