We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire.

Role purpose

The purpose of this role is to support the effective day-to-day delivery of Teaching operations at a single-country/location level by coordinating key administrative and operational processes and ensuring continuity and delivery readiness. Reporting to the Teaching Operations Manager, the role supports the implementation of operational plans and schedules aligned with teaching delivery needs, coordinates administrative activities related to class delivery, venue readiness and teacher support, and contributes to smooth pre-term and in-term operations across Teaching Centres and partner locations. The role also supports the onboarding and coordination of delivery partners and suppliers, ensuring operational activities are completed efficiently and in line with established processes. The Coordinator works closely with teaching staff, operational teams and other internal stakeholders to maintain delivery readiness, support safeguarding and quality compliance, and ensure accurate and timely communication and documentation. The role assists with safeguarding compliance and documentation, acting as a point of contact for related queries; monitors and reports operational issues, escalating them to the Manager where necessary; supports issue resolution; and contributes to continuous improvement by identifying and addressing routine operational inefficiencies. The role plays a key part in ensuring consistent, well-coordinated and high-quality Teaching operations.

Roles Accountabilities

Service Delivery & Customer Experience:

Delivers a range of administrative and customer services within agreed corporate procedures to maximise quality, continuity and efficiency. Ensures student registration, customer care and re-registration processes comply with corporate policies and support effective teaching, learning and service standards. Maintains accurate customer and financial records in line with corporate requirements, prepares routine and some non-standard documentation, reports and financial analysis/reconciliations, and undertakes basic data/task/information analysis to support process improvement. Provides logistical support within the Teaching Centre and supports the delivery of internal and external activities to ensure they run smoothly and efficiently. Receives and responds to customer enquiries, acting as a point of reference for queries, identifying complex issues requiring resolution by others and referring them appropriately.

Customer Experience, Risk & Compliance:

Recognises and understands the impact of incidents, including complaints, resourcing problems, and logistical or technical difficulties, and proactively alerts the relevant team to issues that may affect teaching delivery or customer experience. Communicates and liaises proactively with internal and external stakeholders to ensure effective coordination and delivery of events, services and activities, while building an understanding of relevant contacts and teams to support effective issue resolution. Understands and adheres to risk management procedures relevant to teaching delivery, including child protection, security policies, financial protocols and anti-fraud measures, and highlights instances of non-compliance to senior managers. Ensures financial and customer data is handled in accordance with corporate requirements to support accurate reporting and informed decision-making.

Resource Management & Self-Management:

Monitors and takes responsibility for small-scale resources, following established procedures and ensuring equipment and materials are available and ready for use when required. Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery across daily and weekly time horizons. Tasks and coordinates internal colleagues and/or external suppliers to complete activities within established procedures, ensuring efficient service delivery, and monitors task completion against agreed quality and time standards.

Desired Candidate Profile

Qualification and Experience

• Degree or equivalent experience.
• Experience in a customer-focused environment.