Role Objectives:The Logistics Coordinator – Food is responsible for managing daily delivery operations within assigned zones to ensure smooth and efficient order fulfillment. The role focuses on monitoring Delivery Associate (DA) performance, resolving on-ground challenges, managing vendor-related issues, and ensuring adherence to service-level standards (SLAs). Roles & Responsibilities:Daily Operations Management:Oversee daily field operations and ensure readiness of Delivery Associates. Track performance metrics such as attendance, login rates, acceptance, on-time pickup, and delivery completion. Identify and address operational bottlenecks such as vendor delays, traffic issues, or app challenges. DA Standards & Compliance:Conduct pre-shift checks for appearance, equipment, and app readiness. Perform spot audits and ensure adherence to safety and conduct guidelines. Issue Handling & Support:Serve as the first point of contact for DA-related issues such as device or vehicle failures and order disputes. Coordinate with relevant teams for quick resolutions and redeployments. Vendor Complaints Management:Log and investigate vendor complaints, ensuring timely resolution within SLA. Collaborate with Vendor Operations to identify recurring issues and prevent reoccurrence. Routing & Dispatch Support:Validate delivery assignments and ensure efficient dispatching. Support real-time adjustments during peak hours to maintain performance targets. Reporting & Documentation:Maintain daily logs for attendance, incidents, vendor tickets, and compliance checks. Prepare end-of-day and weekly performance summaries.
Required Education, Knowledge, and Skills:Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field.1–2 years of experience in logistics, delivery operations, or last-mile coordination (preferably in FMCG or e-commerce). Understanding of delivery operations and logistics workflows. Familiarity with route planning, dispatching systems, and performance tracking tools. Problem-solving mindset and ability to respond quickly to on-ground challenges. Good organizational and multitasking skills. Proficient in Microsoft Excel and data reporting. Team player with a proactive and adaptable attitude.