Seafood Chef Jobs in Egypt

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>PREFERRED QUALIFICATIONS</h2> Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None<p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Has full awareness, manages, and supervises all tasks of his/her staff. Directs work assignments of non-supervisory personnel. Informs other operating departments of matters related to Butler operations. Ensures all communication is carried clearly amongst the team. Receives, records, and distributes various reports via the Opera system. Receives, records, and always transmits guest requests and preferences accurately to the team. Maintains and update administrative data s. Maintains key control and track sheet. Ensures that the pre-arrival preparation is under control and report them to Assist. Head Butler / Head Butler. Ensures smooth handover of daily activities to next shift. Appraise appearance, discipline, and efficiency of all staff under direct supervision. Maintains working area and equipment in a proper state of cleanliness and repair. Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and guests. Handle guest complaints: delegates immediately and reports to Head Butler / Assistant Head Butler. Meticulously follow consumptions of guest supplies. Designates department trainer, proactively identifies training needs and schedules consistent trainings in multi-aspect that builds Butlers confidence. Monitors performances and provides timely feedback for improvements. Intuitively anticipates through observation and interactions guests needs and wants and orchestrates special occasions and celebrations. Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests requests. Performs related duties and special projects assigned. Ensures repeat guests are met and greeted by Butlers daily and profiles are updated. Ensures long-staying, special attention, occasion celebrating guests are taken care of exclusively by Butlers, paying particular attention to their needs and requests. Fully understands the responsibility of providing the promised service to be given, even it means running a pantry for the needed period / crunch times. Fully understands that the Butler position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry. Has an awareness of all positions in the Butler service dept. including their job functions.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Previous customer related experience an asset Must possess outstanding guest services skills and sophisticated verbal and communication skills Computer literate in Microsoft Window applications an asset Strong interpersonal and problem solving abilities Highly responsible &amp; reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><p>Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine. At Four Seasons we believe in recognising a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. We believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Our family members are masters of their crafts who believe in treating others as we would have them treat us. Four Seasons can offer what many hospitality professionals dream of an opportunity to build a life-long career with global potential and a real sense of pride in work well done. In line with our plans for future growth, we are committed to staff levels that are in keeping with our extraordinary staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. Work on a team that is built on mutual respect, collaboration, excellent service and a passion to exceed guest expectations by providing the most memorable guest experience.</p><p>Four Seasons Cairo at The First Residence is looking for a Bartender who shares our passion for excellence and is enthusiastic about creating the ultimate service experience.</p><h4>Essential Functions:</h4><ul><li>Prepare and serve a selection of wines, spirits, and mixed drinks from the menu while ensuring proper pouring, mixing, and blending according to established recipes and established Four Seasons Standards</li><li>Confirm guest orders including any special needs or requests from the lounge server using the hotel s point-of-sales system; check completed orders with the guest s original order.</li><li>Service and take orders from guests seated at the bar area offering interesting, and vivid descriptions of the each item s, origin, taste, and preparation methods; maintain a working knowledge of liquors, wines, beets, ports, Armagnac, eau de vies, cognacs and speciality drinks.</li><li>Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.</li><li>Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items.</li><li>Work harmoniously and professionally with co-workers and supervisors</li></ul><h4>What to Expect from Your Work Experience...You will</h4><ul><li>Be part of a cohesive team with a singular focus on creating the best possible guest experience</li><li>Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons</li><li>Have career growth opportunities both within Four Seasons Hotel Cairo at the First Residence and worldwide with our company</li><li>Excellent Training and Development opportunities</li></ul></div></section>

<p>POSITION SUMMARY Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. No matter what position you are in, there are a few things that are critical to success ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts to get it right for our guests and our business each and every time. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p><p><strong>Desired Candidate Profile</strong></p><p>Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts to get it right for our guests and our business each and every time. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Is responsible for the cleaning of all public areas, rooms, corridors, personnel changing rooms, restaurants, toilets in the lobby and public areas, and all administrative offices. When necessary, clean the rooms or floor corridors. Clean all of the hotel windows. Clean the carpets and mop the floors. Clean and treat the marble surfaces. Wipe the walls and ceilings and carry and arrange furniture. Vacuum and dust the curtains. Clean the chairs and carpets. Ensure maintenance and cleaning of the devices used in the public area, learn how to use these devices and use them. Carry material that the Housekeeping Department needs from the storage house or warehouse. Empty the garbage in the general areas. When necessary, make up rooms. Immediately hand over any lost and found items to the Housekeeping Office. Immediately report any suspicious persons or packages etc. to senior managers for security purposes. Public area attendant working in the restaurants, bars, room and ballrooms are responsible for vacuuming, shampooing and window cleaning. Responsible for cleaning and wiping all of the windows at the hotel. Is familiar with security and protection methods. Attend vocational training. Is clean, friendly, and hygienic. Perform all tasks assigned by seniors. Take part in the Emergency Response Teams. Responsible for reporting all breakdowns identified in his/her section to seniors. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment. Carry out all responsibilities related to the quality management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: At least a high school or vocational diploma. Experience: Can learn the job in a few months and enhance knowledge in one year. Foreign Language: Not expected. Courses and Training: Not expected. Computer Literacy: Not required. Skills: Expected to know the standard work routines and general rules. Required to possess certification for the job, if necessary. Expected to use basic tools and devices related to the job.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Company Description With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues. A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience. Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh Job Description * Protects company tools, equipment, machines, or other assets in accordance with company policies and procedures. * Ensures uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. * Performs other reasonable job duties as requested by Supervisors. * Supports all co-workers and treats them with dignity and respect. * Inspects linen and terry for damage and removes them from circulation as necessary. * Separates soiled articles (e.g., linen, terry, and clothing) based on color, fabric, and cleaning technique requirements prior to washing or dry cleaning. * Maintains accurate records of items washed, number of loads, and poundage of dry cleaning and laundry. * Transports cart of washed articles to dryers and place in dryers according to load size. * To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). * To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment. * To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness. * Carries out all responsibilities related to the quality management systems implemented at the facilities * Carries out all other duties assigned by managers and hotel management not specified in the job description.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education:Atleast a primary school or vocational diploma. * Experience: At least 1 year of experience in the related field. * Foreign Language: Not expected. * Courses and Training: Prior attendance in courses and seminars in the related field. * Computer Literacy: Not expected. * Skills: Adaptability/Flexibility, Stress Tolerance</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for specific stations in the bars, delivers food and beverage services to customers, possesses the related knowledge, and always present at his/her station. Take and serve guest orders promptly and according to service manual, including offering information about daily specials, soups, drinks to guests. Explain to guests as requested the menu items, their garnish, contents and preparation methods. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process Address guests' service needs in a professional, positive, and timely manner. Inform customers about order alternatives and encourage the sales of targeted services. Deliver maximum service in each unit, keeping in line with service rules. Maintain and any personal belongings of customers that has been left in the workstation and hand such belongings over to his/her supervisors. Comply with the departmental instructions and procedures published by the F&amp;B Department. Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager. Comply with operational rules. Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours. Attend the orientation training. Undergo two performance assessments each year. Strive to achieve 100% customer satisfaction. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: At least a high school or vocational diploma Experience: At least 2 years of experience in the industry. Foreign Language: English is required. Courses and Training: Vocational trainings and seminars. Computer Literacy: Not required. Skills: Basic knowledge of the products and services in the related field (spirits, soft drinks, cocktails, presentation etc.).</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><br> </div> <div> Job Description <p>* Is responsible for the cleaning of all public areas, rooms, corridors, personnel changing rooms, restaurants, toilets in the lobby and public areas, and all administrative offices.</p> <p>* When necessary, clean the rooms or floor corridors.</p> <p>* Clean all of the hotel windows.</p> <p>* Clean the carpets and mop the floors.</p> <p>* Clean and treat the marble surfaces.</p> <p>* Wipe the walls and ceilings and carry and arrange furniture.</p> <p>* Vacuum and dust the curtains.</p> <p>* Clean the chairs and carpets.</p> <p>* Ensure maintenance and cleaning of the devices used in the public area, learn how to use these devices and use them.</p> <p>* Carry material that the Housekeeping Department needs from the storage house or warehouse.</p> <p>* Empty the garbage in the general areas.</p> <p>* When necessary, make up rooms.</p> <p>* Immediately hand over any lost and found items to the Housekeeping Office.</p> <p>* Immediately report any suspicious persons or packages etc. to senior managers for security purposes.</p> <p>* Public area attendant working in the restaurants, bars, room and ballrooms are responsible for vacuuming, shampooing and window cleaning.</p> <p>* Responsible for cleaning and wiping all of the windows at the hotel.</p> <p>* Is familiar with security and protection methods.</p> <p>* Attend vocational training.</p> <p>* Is clean, friendly, and hygienic.</p> <p>* Perform all tasks assigned by seniors.</p> <p>* Take part in the Emergency Response Teams.</p> <p>* Responsible for reporting all breakdowns identified in his/her section to seniors.</p> <p>* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p> <p>* To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p> <p>* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</p> <p>* Carry out all responsibilities related to the quality management systems implemented at the facilities.</p> <p>* Carry out all other duties assigned by managers and hotel management not specified in the job description.</p> </div> <div> Qualifications <p>* Education: At least a high school or vocational diploma.</p> <p>* Experience: Can learn the job in a few months and enhance knowledge in one year.</p> <p>* Foreign Language: Not expected. Courses and Training: Not expected.</p> <p>* Computer Literacy: Not required.</p> <p>* Skills: Expected to know the standard work routines and general rules. Required to possess certification for the job, if necessary. Expected to use basic tools and devices related to the job.</p> </div> <div></div></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for specific stations in the bars, delivers food and beverage services to customers, possesses the related knowledge, and always present at his/her station. Take and serve guest orders promptly and according to service manual, including offering information about daily specials, soups, drinks to guests. Explain to guests as requested the menu items, their garnish, contents and preparation methods. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process Address guests' service needs in a professional, positive, and timely manner. Inform customers about order alternatives and encourage the sales of targeted services. Deliver maximum service in each unit, keeping in line with service rules. Maintain and any personal belongings of customers that has been left in the workstation and hand such belongings over to his/her supervisors. Comply with the departmental instructions and procedures published by the F&amp;B Department. Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager. Comply with operational rules. Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours. Attend the orientation training. Undergo two performance assessments each year. Strive to achieve 100% customer satisfaction. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: At least a high school or vocational diploma</p><p>Experience: At least 2 years of experience in the industry.</p><p>Foreign Language: English is required.</p><p>Courses and Training: Vocational trainings and seminars.</p><p>Computer Literacy: Not required.</p><p>Skills: Basic knowledge of the products and services in the related field (spirits, soft drinks, cocktails, presentation etc.).</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction. Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter. Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. Make Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Write down any comments, requests, suggestions and complaints received from guests during the day into the Through Our Guests Eyes report together with their answers and actions. Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organization together with the related departments and monitor the organization. Work in coordination with all departments and ensure the flow of necessary information. Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. Follow the VIP procedures and greet VIP guests and bid them farewell. Walk agency representatives and potential guests around the facility. Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department. Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere. Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. Support hotel sales. Is authorised to sell charged services. Take part in the Emergency Response Teams. Keep any items that guests lose in the facility or forget in their room when checking out. Deliver any lost and found to guests still at the hotel or send them by mail. Respond to guest inquiry forms and all written suggestions, complaints etc. Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager. Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions. Take part in training programs and departmental internal communication meetings. Due to being in direct contact with guests, must always look clean, neat and fresh. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>At least a high school diploma.</li><li>At least 2 years of experience in the industry.</li><li>Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</li><li>Prior attendance in seminars and trainings related to the job.</li><li>MS Office applications, Front Office programs (Fidelio, Opera etc.).</li><li>Is familiar with guest profiles based on his/her experience.</li><li>Instructs colleagues that are less experienced on how to address guests.</li><li>Expected to use complex devices and equipment related to the job.</li><li>Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</li></ul><p></p></section>

<p><strong>Job Description</strong></p><p>1.1Ensure the workflow in the bars, actions in the outlets, manage personnel, ensure coordinated work with other sections, implement standards identified by the hotel, and strive to achieve the revenues budget.</p><p>2.2 Perform the job according to the practices and operational standards identified by the Food and Beverage Manager.</p><p>2.3 Coordinate the bars and its personnel.</p><p>2.4 Make organisations in order to achieve high service quality in the bar outlets.</p><p>2.5 Identify any technical breakdowns in the units and ensure such breakdowns are fixed.</p><p>2.6 Arrange the monthly inventory count and report the result to the Food and Beverage Manager.</p><p>2.7 Ensure and control on a daily basis that preparations are carried out in the bars.</p><p>2.8 Consolidate the relationships between departmental employees.</p><p>2.9 Ensure that preparations are made before service for special occasions and control the preparations.</p><p>2.10 Maintain departmental equipment.</p><p>2.11 Control employee compliance with the work schedule.</p><p>2.12 Identify the daily beverage consumption demands.</p><p>2.13 Regularly control the backup beverage storage, identify par stock levels and monitor that stock is always available according to the par stock levels.</p><p>2.14 Organise the process of greeting customers, seating them at their table and seeing them out.</p><p>2.15 Responsible for developing the training programmes and for the training of employees in his/her department.</p><p>2.16 Organise meetings in order to reach the best results.</p><p>2.17 Prepare the weekly schedule of employees.</p><p>2.18 Control and analyse the points listed below: Sales Cost Presentation quality of the food and beverages Service standards Maintenance and cleaning of the departmental equipment/utensils Customer satisfaction</p><p>2.19 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><p>2.20 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p><p>2.21 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</p><p>2.22 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p><p>2.23 Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications</strong></p><p>Education: At least a high school or vocational diploma</p><p>Experience: At least 7 years of experience in the industry.</p><p>Foreign Language: Good command of English to communicate well and keep track of technical information in the related field of expertise.</p><p>Courses and Training: Vocational trainings and seminars.</p><p>Computer Literacy: MS Office applications.</p><p>Skills: Knowledge of products and services in the related field, and good command of process related to other departments. Expected to integrate and coordinate the operations related to this important unit in the facility.</p>

<p><h4>Position summary</h4> <p>Communicate service needs to chefs and stewards throughout functions. Total charges for group functions, and prepare and present checks to group contacts for payment. Ensure banquet rooms, restaurants, and coffee breaks are ready for service. Ensure proper centerpieces are displayed on every table. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Check in with guests to ensure satisfaction. Set tables according to type of event and service standards. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day.</p> <p>Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.</p> <p>Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualification</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p> <p><strong>Related work experience:</strong> At least 2 years of related work experience.</p> <p><strong>Supervisory experience:</strong> At least 1 year of supervisory experience.</p> <p><strong>License or certification:</strong> None.</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p> <p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW</p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Description Guest Welcome: Greet guests warmly upon arrival, ensuring a positive first impression that aligns with Swiss tel s luxury standards. Personalized Assistance: Provide personalized services by addressing guest inquiries, coordinating special requests, and anticipating their needs. Information Provider: Offer detailed information about the resort s services, facilities, activities, and local attractions to enhance the guest experience. Complaint Resolution: Address guest concerns or complaints promptly, escalating unresolved issues to the Guest Relations Manager or Assistant Manager. VIP Handling: Assist in the preparation and execution of personalized services for VIPs and high-profile guests, ensuring their satisfaction. Special Requests: Coordinate guest requests for special occasions, dining reservations, recreational activities, or room arrangements. Feedback Collection: Gather guest feedback through direct interactions, surveys, and reviews, and communicate insights to the Guest Relations Manager. Cross-Department Liaison: Collaborate with other departments, including Housekeeping, Front Office, and Recreation, to ensure seamless guest experiences. Cultural Engagement: Promote activities and experiences that reflect the local culture and the resort s lifestyle-focused identity. Reservation Support: Assist with bookings for activities, spa treatments, and excursions, ensuring smooth coordination and confirmation. Emergency Support: Provide clear and calm communication to guests during emergencies, following the resort s crisis management protocols. Guest Profiles: Maintain accurate and updated guest profiles, including preferences and special requests, to enhance future interactions. Sustainability Advocacy: Promote eco-friendly practices and services to guests, supporting Ennismore s sustainability initiatives. Check-In/Check-Out Assistance: Support the front office team during peak times by assisting with guest arrivals and departures. Professional Appearance: Maintain a polished and professional appearance that reflects Swiss tel s luxury and lifestyle brand. Problem-Solving: Take initiative to resolve minor guest issues independently, ensuring satisfaction and loyalty. Event Participation: Assist in organizing and executing guest events or activities to enhance their stay. Technology Utilization: Use guest service platforms and tools to track requests, preferences, and feedback efficiently. Continuous Improvement: Stay updated on resort offerings, industry trends, and guest service best practices to improve performance. This role is pivotal in delivering personalized and memorable guest experiences, ensuring Swiss tel Resort Sharm El Sheikh maintains its high standards of immersive and all-inclusive hospitality.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: At least a high school diploma.</p><p>Experience: At least 2 years of experience in the industry.</p><p>Foreign Language: Proficiency in English to communicate with guests , and Russian speaker .</p><p>Courses and Training: Prior attendance in seminars and trainings related to the job.</p><p>Computer Literacy: MS Office applications.</p><p>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job Expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.</p><p>Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guestroom maintenance needs. Supervises the property general cleaning schedule. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. Assists in the ordering of guestroom supplies, cleaning supplies and uniforms. Supports and supervises an effective inspection program for all guestrooms and public space. Communicates areas that need attention to staff and follows up to ensure understanding. Ensures all employees have proper supplies, equipment and uniforms.</p><p>Participates in the management of the department s controllable expenses to achieve or exceed budgeted goals. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</p><p>Responds to and handles guest problems and complaints. Strives to improve service performance. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</p><p>Participates as needed in the investigation of employee accidents. Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met. Ensures employees understand expectations and parameters. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Observes service behaviors of employees and provides feedback to individuals. Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. Participates in the employee performance appraisal process, providing feedback as needed. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education and Experience High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an enthusiastic and skilled Bartender to join our dynamic team in 6th of October City, Egypt. In this role, you will be the heart of our bar operations, delivering exceptional beverage experiences while maintaining the highest standards of professionalism and guest service. You will combine technical mixology expertise with genuine hospitality to create memorable moments for every guest who walks through our doors. This position offers the opportunity to showcase your creativity, build lasting guest relationships, and contribute to a collaborative team environment in a fast-paced, rewarding setting.</p><p>Prepare and serve a diverse range of alcoholic and non-alcoholic beverages, including craft cocktails, wines, spirits, and specialty drinks, consistently meeting quality and presentation standards</p><p>Deliver personalized, engaging guest experiences that reflect our commitment to exceptional service and hospitality</p><p>Maintain comprehensive knowledge of all beverage menu items, promotions, ingredients, and garnishes to confidently answer guest inquiries and recommend drinks tailored to individual preferences</p><p>Actively upsell beverages, food items, and promotions to enhance guest satisfaction and drive outlet revenue growth</p><p>Monitor guest consumption responsibly and promote safe, responsible drinking practices</p><p>Maintain meticulous cleanliness, organization, and sanitation of the bar area, including all equipment, glassware, and work surfaces in compliance with HACCP and safety regulations</p><p>Process cash and card transactions accurately and efficiently, ensuring proper billing and reconciliation</p><p>Manage bar inventory by restocking supplies, monitoring stock levels, and promptly reporting shortages to supervisors</p><p>Collaborate with kitchen and service staff to ensure seamless operations and exceptional guest experiences</p><p>Contribute to menu innovation by assisting in the development of new cocktails and beverage offerings</p><p>Support and mentor team members, fostering a collaborative and inclusive work environment</p><p>Attend training sessions and professional development opportunities to continuously enhance mixology skills and product knowledge</p><p>Adhere to all local beverage regulations and licensing requirements specific to Egypt</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 1-2 years of bartending experience in a hotel, fine dining establishment, or upscale bar environment</li><li>Demonstrated expertise in cocktail preparation, spirits, wines, and beverage service standards</li><li>Proven track record of delivering exceptional guest service in a fast-paced environment</li><li>High school diploma or equivalent required</li><li>Completion of a recognized bartending or mixology certification program required</li><li>Advanced beverage knowledge with the ability to prepare and serve cocktails and drinks to the highest standard of quality and consistency</li><li>Excellent guest service, interpersonal, and communication skills with a customer-focused mindset</li><li>Strong multitasking ability and composure when working under pressure in high-volume settings</li><li>Proficiency in cash handling and point-of-sale (POS) systems</li><li>Inventory management and stock control capabilities</li><li>Awareness of allergies, dietary restrictions, and special guest requirements</li><li>Positive, proactive attitude with a collaborative, team-oriented approach</li><li>Organizational and time management skills with attention to detail</li><li>Flexibility to work varied shifts, including evenings, weekends, and holidays</li><li>Fluent in English (written and verbal)</li><li>Arabic language skills are beneficial for this location</li><li>Knowledge of local beverage regulations and licensing requirements in Egypt</li><li>Ability to work in a diverse, inclusive environment and embrace our commitment to hospitality excellence</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees.</p> <p> </p> <p>Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p><b>PREFERRED QUALIFICATIONS</b></p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: At least 2 years of related work experience.</p> <p>Supervisory Experience: At least 1 year of supervisory experience.</p> <p>License or Certification: None</p></div></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>JOB SUMMARY </b>Manages housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.</p><p>CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Ensures compliance with all housekeeping policies, standards and procedures. Understands the importance of department s operation on the overall property financial goals and educates staff on details as appropriate. Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Supervises an effective inspection program for all guestrooms and public space. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Ensures all employees have proper supplies, equipment and uniforms. Communicates areas that need attention to staff and follows up to ensure understanding. Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.</p><p>Conducting Human Resources Activities Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them. Schedule employees to business demands and for tracks employee time and attendance. Ensures employees understand expectations and parameters. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy. Observes service behaviors of employees and provides feedback to individuals. Ensures employee recognition is taking place on all shifts. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Participates in employee progressive discipline procedures. Review employee satsifaction results. Participates in interviewing and hiring of team members with the appropriate skills.</p><p>Ensuring Exceptional Customer Service Sets a positive example for guest relations. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Responds to and handles guest problems and complaints. Strives to improve service performance.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Education and Experience High school diploma or GED; 3 years experience in housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping or related professional area.</p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreational facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment and supplies. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: high school diploma or G.E.D. equivalent.</li><li>Related Work Experience: No related work experience.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: CPR Certification First Aid Certification Recreation Equipment Any certification or training required by local and state agencies.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction. Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter. Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. Make Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Write down any comments, requests, suggestions and complaints received from guests during the day into the Through Our Guests Eyes report together with their answers and actions. Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organization together with the related departments and monitor the organization. Work in coordination with all departments and ensure the flow of necessary information. Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. Follow the VIP procedures and greet VIP guests and bid them farewell. Walk agency representatives and potential guests around the facility. Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department. Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere. Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. Support hotel sales. Is authorised to sell charged services. Take part in the Emergency Response Teams. Keep any items that guests lose in the facility or forget in their room when checking out. Deliver any lost and found to guests still at the hotel or send them by mail. Respond to guest inquiry forms and all written suggestions, complaints etc. Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager. Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions. Take part in training programs and departmental internal communication meetings. Due to being in direct contact with guests, must always look clean, neat and fresh. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: At least a high school diploma.</p><p>Experience: At least 2 years of experience in the industry.</p><p>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</p><p>Courses and Training: Prior attendance in seminars and trainings related to the job.</p><p>Computer Literacy: MS Office applications, Front Office programs (Fidelio, Opera etc.).</p><p>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Tahseen, an interdisciplinary hospitality leadership development program; aims at successfully driving increased levels of engagement and interest of Local Nationals into this ever-growing professional sector. Tahseen is a 12 18 month program in cooperation with Cornell University.</p><p>CORE WORK ACTIVITIES Managing Discipline Work, Projects, and Policies Coordinates and implements accounting work and projects as assigned. Coordinates, implements, and follows up on audits for all areas of property operations. Complies with Federal and State laws applying to operations procedures. Generates and provides accurate and timely results in the form of reports, presentations, etc. Analyzes information and evaluates results to choose the best solution and solve problems. Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. Balances ledgers.</p><p>Supporting Property Operations Works with operations teams to develop an operational strategy that is aligned with the brand s business strategy and leads its execution. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Evaluates if discipline teams are meeting service needs and provides feedback to teams. Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place. Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken. Works with team to put sustainable work processes and systems in place that support the execution of the strategy. Reviews reports and financial statements to determine operations performance against budget. Communicates a clear and consistent message regarding departmental goals to produce desired results.</p><p>Managing and Monitoring Activities that Affect the Customer and Guest Experience Provides excellent customer service by being readily available/approachable for all customers and guests. Takes proactive approaches when dealing with customers and guest concerns. Extends professionalism and courtesy to customers and guests at all times. Responds timely to customer service department request. Ensures all team members meet or exceed all hospitality requirements.</p><p>Supporting Profitability Supports annual quality audits. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</p><p>Supporting Safety Standards and Work Procedures Implements property emergency plan. Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS. Implements and sustains property accident prevention programs. Follows property-specific recovery plans.</p><p>Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Demonstrates self confidence, energy and enthusiasm. Manages group or interpersonal conflict. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Manages time and possesses organizational skills. Presents ideas, expectations and information in a concise, organized manner. Uses problem solving methodology for decision making and follow up. Makes calls if necessary.</p><p>Leadership Development Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning. Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</p><p>Education for Employment (EFE) The EFE component uses a blend of locally and internationally developed Hospitality courses that have been especially created to prepare Local nationals for careers in the hospitality industry. This six-weeks part of Tahseen includes approximately 260hrs of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</p><p>General Training Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2 3 weeks in each discipline. The six disciplines are: Rooms Operations Food &amp; Beverage Sales &amp; Marketing (BMSC) Human Resources Safety &amp; Security (Loss Prevention) Finance</p><p>The Specialization Course Occurs in the last six months of the program and will focus on one discipline of the participant s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline. The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success. Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with, and lean from, best-in-class hospitality leaders from around the globe developing vital skill and be part of shaping your country s economic future. Upon completing the Tahseen Program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li><li>OR 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul><p></p></section>