School principal Jobs - Giza Egypt

<ul><li><p>Compare the prices of sub-contractors with the proposed prices from the Estimation Dep, negotiate the best price to execute the specified item according to project specs and prepare the contract of the awarded sub-contractors</p></li><li><p>Issue advanced payment certificate for the sub-contractors according to the contract conditions.</p></li><li><p>Attach the approved cost sheet with the advanced payment certificate and acquiring final approval from the managing director.</p></li><li><p>Review quantities of the major items before contracting and proceeding with Purchase orders in coordination with the Technical Dep. And site management team.</p></li><li><p>Submit and approve the procurement schedule for the project showing a clear plan of delivery of items.</p></li><li><p>Review the quantities of purchase orders as per approved shop drawings in coordination with the Technical Dep. and add waste ratios according to the availability of material in the local markets or imported.</p></li><li><p>Liaise and resolve any conflicts or discrepancies arising between project management team and subcontractors regarding the valuation of onsite works and invoices.</p></li><li><p>Review the procurement weekly memo, making sure the required payments for subcontractors/suppliers are on track in order to ensure productive site progress and procurement cycle.</p></li><li><p>Provide valuation for variation orders and items price break down for the commercial Dept. in order to submit project variation orders to client/ consultant.</p></li><li><p>Provide the planning dept. with cost effect arising from claims, showing project overheads, price increase percentages, financing costs, currency fluctuation impact.</p></li><li><p>Review final invoices for sub-contractors sent by the project manager and calculate the final cost of the project before sending the final invoice to the consultant and client.</p></li><li><p>Re-review subcontractor's final invoices' quantities and any deductions ratios after receiving a copy of the approved final invoice after review by the consultant and client.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Architecture/Civil bachelor's degree.</p></li><li><p>Minimum 5 to 7 years experience in a procurement role (Fit out projects is a must).</p></li><li><p>Greater Giza resident.</p></li></ul><p></p>

<p>The Oil &amp; Gas Sales Engineer is a full-time, on-site role based in Cairo, Egypt. This role is responsible for identifying and engaging oil and gas clients, promoting steel products (ERW Line Pipes) for petroleum-related applications, and developing tailored technical and commercial proposals. The Sales Engineer will manage the sales cycle from lead generation to closing, conduct site and client visits, and provide technical guidance on product selection and specifications. Daily activities include coordinating with engineering and production teams, preparing quotations and contracts, monitoring market trends and competitors, and maintaining long-term client relationships. The role also involves achieving sales targets, participating in industry events, and providing regular reports and forecasts to management.</p><p>&nbsp;</p><p></p><p><strong>Requirements</strong></p><p><strong>Qualifications:</strong></p><p>&nbsp;</p><ul><li><p>Bachelor's degree in Engineering (Mechanical, Petroleum, Industrial, or related discipline) or Business Administration.&nbsp;</p></li><li><p>3–5 years of proven sales experience in the Oil &amp; Gas industry.</p></li><li><p>Previous experience in the sales of Line Pipe / OCTG is a plus.</p></li><li><p>Previous Oil &amp; Gas field operations experience is a plus.</p></li><li><p>Demonstrated track record of achieving sales targets and developing new business opportunities.</p></li><li><p>Conduct continuous market scanning across upstream, midstream, and downstream Oil &amp; Gas sectors to identify new projects, generate leads, and expand the assigned customer portfolio.</p></li><li><p>Strong understanding of the Oil &amp; Gas supply chain, including Operators, EPC contractors, and service companies.</p></li><li><p>Register our company in all assigned portfolios of Oil &amp; Gas Operators, making sure that we are invited to all RFQs, Tenders &amp; sales occasions.</p></li><li><p>Identify customers’ needs, discuss customers’ requirements, and advise on the capabilities and limitations of the products, solutions, and services being offered.</p></li><li><p>Following up on the operations plan for the assigned portfolio to get early information from the clients, to be ready with immediate participation.</p></li><li><p>Give presentations; demonstrate products and solutions, and provide all the technical and commercial material needed for the customer.</p></li><li><p>Report to the Sales Manager with sales visits &amp; plan according to the assigned portfolio.</p></li></ul><p>&nbsp;</p>

<p>Set up, operate, and monitor video and broadcasting equipment for live and recorded productions. Support studio, on-location, and live event productions. Ensure high-quality video and audio output throughout productions. Troubleshoot technical issues related to cameras, audio, lighting, video switching, streaming, and broadcasting equipment. Configure and maintain cameras, microphones, video switchers, encoders, and streaming devices. Assist with live streaming and content distribution across digital platforms. Perform routine maintenance and testing of production and broadcasting equipment. Coordinate with producers, directors, editors, and production teams to ensure smooth technical execution. Monitor broadcast signals and identify potential issues before they impact production. Maintain equipment inventory and recommend repairs or replacements when needed. Stay up to date with new broadcasting technologies and production workflows.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Media, Broadcasting, Film Production, Electronics, or a related field. 2+ years of experience in video production, broadcasting, or live production environments. Hands-on experience with professional cameras, audio systems, lighting, video switchers, and streaming equipment. Good technical knowledge of broadcast workflows, video signal flow, audio systems, and live streaming technologies. Familiarity with video production software and basic editing tools is a plus. Understanding of networking basics and IP-based broadcasting is an advantage. Strong troubleshooting and problem-solving skills. Ability to work under pressure during live productions. Willingness to work flexible hours, including evenings and weekends when required. Ability to work under pressure during live broadcasts. And prioritize tasks during live operations. Ability to move around cities if need to cover work related</p><p>PEOPLE : Assist in fostering a high performance led culture Bring along a positive, collaborative, ready to learn attitude at all times Develop SMART performance objectives alongside your line manager Promoting Augustus as a great place to work, ensuring positivity is championed and your team feels prepared to live out the 3 core values</p><p>PROFESSIONAL DEVELOPMENT Build on your emotional intelligence and self-awareness Grow your presence in the industry, including relationships within agency partners and industry bodies to support professional stature Complete mandatory training</p>

<p>Support the execution and continuous improvement of the Start IT incubation program, ensuring smooth operations, strong startup engagement, and the development of a high-quality pipeline of startups, with a growing focus on AI and emerging technologies.</p><p><strong>Job Accountabilities</strong></p><ul><li>Support the development of a strong pipeline of startups for the incubation program.</li><li>Responsible for the design and implementation of bootcamps to prepare AI startups for incubation.</li><li>Support outreach and sourcing efforts to attract high-potential startups, with particular attention to AI and emerging technology startups.</li><li>Support and coordinate the evaluation and selection process of Start IT applicants, including screening and assessment coordination.</li><li>Coordinate onboarding and induction of selected startups.</li><li>Act as a main point of contact for some of the incubated startups, following up on progress, challenges, and service delivery.</li><li>Support the implementation and day-to-day operations of the Start IT incubation program.</li><li>Process startup requests and ensure proper documentation and tracking.</li><li>Follow up with finance and relevant departments on payments and disbursements.</li><li>Coordinate with mentors, consultants, and service providers to deliver tailored support to startups.</li><li>Establish and maintain relationships with mentors, experts, and ecosystem stakeholders.</li><li>Support startup engagement activities, including investor introductions and follow-ups when relevant.</li><li>Monitor startup performance against KPIs and milestones.</li><li>Prepare periodic reports on startup progress and program performance.</li><li>Undertake any other tasks or responsibilities as assigned by the direct manager based on business needs.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Engineering, Computer Science, Business, or a related field Technical background is a plus</p><p><strong>Required Experience</strong></p><ul><li>6 8 years of experience in: Startups, incubators, accelerators OR tech/product environments</li><li>Experience with early-stage startups is preferred</li></ul><p><strong>Required Skills</strong></p><ul><li>Strong organizational and multitasking skills</li><li>Good understanding of the startup ecosystem</li><li>Strong communication and coordination skills</li><li>Ability to manage operational and administrative processes efficiently</li><li>Problem-solving mindset and attention to detail</li><li>Understanding of AI, data-driven products, or emerging technologies is a strong advantage</li></ul>

<p><strong>Are you ready to build the future?</strong> We're seeking a dynamic and experienced <strong>Construction Project Manager</strong> to lead groundbreaking projects in the vibrant city of Giza, Egypt. This is an unparalleled opportunity to leverage your expertise in a challenging and rewarding on-site role, making a tangible impact on our success and the landscape of the region.</p><p><strong>What You'll Be Doing:</strong></p><ul><li><p><strong>Oversee and drive</strong> all phases of construction projects from inception to completion, ensuring adherence to scope, budget, and schedule.</p></li><li><p><strong>Lead and inspire</strong> project teams, fostering a collaborative and high-performance environment.</p></li><li><p><strong>Manage complex budgets</strong>, resource allocation, and timelines with precision and foresight.</p></li><li><p><strong>Implement stringent quality control</strong> and safety standards to deliver exceptional results.</p></li><li><p><strong>Engage proactively</strong> with stakeholders, contractors, and regulatory bodies to ensure seamless project execution.</p></li><li><p><strong>Proactively identify and mitigate risks</strong>, developing effective solutions to overcome challenges.</p></li></ul><p><strong>Skills &amp; Technologies You'll Master:</strong></p><p>You'll be at the forefront of project delivery, utilizing your robust skills in <strong>Construction</strong>, <strong>Project Management methodologies</strong>, and <strong>Engineering principles</strong>. Proficiency in tools like <strong>AutoCAD</strong> and project scheduling software such as <strong>Primavera P6</strong> will be essential for success. We value strong command over <strong>budget management</strong>, <strong>risk assessment</strong>, and effective <strong>contract negotiation</strong>.</p><p><strong>Requirements</strong></p><ul><li><p><strong>Proven Expertise:</strong> 2-5 years of progressive experience in construction project management, demonstrating a strong track record of successful project delivery.</p></li><li><p><strong>Core Competencies:</strong> Exceptional proficiency in <strong>Construction</strong>, <strong>Project Management</strong> methodologies, and <strong>Engineering</strong> principles.</p></li><li><p><strong>Technical Prowess:</strong> Demonstrated ability in <strong>Site Supervision</strong>, <strong>Budget Management</strong>, <strong>Risk Management</strong>, and <strong>Contract Negotiation</strong>. Familiarity with relevant software like <strong>AutoCAD</strong> and <strong>Primavera P6</strong> is highly valued.</p></li><li><p><strong>Quality &amp; Safety Champion:</strong> A deep understanding and commitment to <strong>Quality Control</strong> and adherence to stringent <strong>Safety Regulations</strong>.</p></li><li><p><strong>Leadership &amp; Communication:</strong> Strong <strong>Team Leadership</strong>, superior <strong>Communication Skills</strong>, and adeptness in <strong>Stakeholder Management</strong> and <strong>Problem Solving</strong>.</p></li><li><p><strong>Career Level:</strong> This is an <strong>Experienced</strong> level role, requiring a candidate who is ready to take ownership and drive projects forward with minimal supervision.</p></li></ul><p></p>

<p>Head of Finance — Own Finance at a Corporate Funded Tech Start up with Australia Based Head Office </p><p></p><p><strong>Giza, Egypt&nbsp; ·&nbsp; Full-time, on-site&nbsp; ·&nbsp; PowerFAST</strong><br></p><p><strong>About us</strong></p><p></p><p>PowerFAST is Egypt’s first large-scale power bank rental network for charging phones on the go. Scan a PowerFAST station, grab a fully charged power bank, and return it at any station across Egypt. No cables to carry. No battery anxiety. Just power, the moment you need it.</p><p></p><p><strong>Scan&nbsp; ·&nbsp; Charge&nbsp; ·&nbsp; Go</strong></p><p></p><p>From Cairo cafés to Alexandria campuses and Cairo International Airport — PowerFAST is wherever you are. Your power bank. Any station.</p><p></p><p>The role</p><p></p><p>We’re hiring an experienced Head of Finance to own our finance function end-to-end — from monthly close and compliance to cash flow, customs, and investor reporting — as we fund and scale the launch</p><p></p><p>What you’ll do</p><ul><li><p>&nbsp;&nbsp;&nbsp;&nbsp; Oversee financial reporting, budgeting, and cash-flow management.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp; Manage accounts payable, receivable, reconciliations, and merchant payouts.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp; Handle import finance — customs duties and landed-cost accounting.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with auditors, tax advisors, and regulatory authorities.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp; Support financial planning and investor reporting.</p></li><li><p> Provide commercial finance advice the General Manager, and Board of Directors. </p></li></ul><ul><li><p>&nbsp;&nbsp;&nbsp;&nbsp; Ensure compliance with Egyptian accounting and tax regulations.</p></li></ul><p></p><p><strong>Requirements</strong></p><p>What you bring</p><ul><li><p>&nbsp;&nbsp;&nbsp;&nbsp; Bachelor’s degree in Accounting or Finance.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp; 5+ years of commercial/strategic accounting and financial-management experience.</p></li><li><p>&nbsp;&nbsp; &nbsp; Strong knowledge of Egyptian tax and financial regulations.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp; Experience with ERP system implementation is highly desirable </p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp; Fluent Arabic and English.</p></li></ul><p></p><p></p><p>Why join</p><ul><li><p>Build the finance backbone of a fast-moving, corporate investor-backed venture — with ownership from the ground up. If you’re excited about helping build one of Egypt’s most ambitious technology-infrastructure projects, apply now.</p></li></ul><p></p>

<h2><strong>About Us</strong></h2><p>DAZU is building a connected ecosystem of fintech and proptech products. &nbsp;Bright Creations is our delivery arm, developing enterprise-grade software solutions, including <strong>CaseTrack</strong> for Assistance companies.</p><p>We work with real estate developers, financial institutions, and enterprise clients across multiple industries.<br>We are now hiring a <strong>Customer Success Manager</strong> to ensure our clients achieve maximum value from our products and solutions.</p><h2><strong>Role Overview</strong></h2><p>The Customer Success Lead will be responsible for onboarding, training, adoption, and long-term success of clients using DAZU and Bright Creations products. You will work closely with multiple stakeholders (CEOs, CFOs, Finance Teams, Sales Ops, IT, and Assistance teams) to ensure smooth implementation, continuous product usage, and high satisfaction.</p><p>This is a hands-on, client-facing role focused on driving adoption, retention, and expansion.</p><p><strong>Requirements</strong></p><h2><strong>Key Responsibilities</strong></h2><ul><li><p>Lead onboarding and implementation for new clients across DAZU and Bright Creations products.</p></li><li><p>Ensure clients successfully adopt tools such as DAZU Realty, Connect, Wealth, Business, AI, DPN, and CaseTrack.</p></li><li><p>Conduct training sessions, workshops, and ongoing enablement for operational and management teams.</p></li><li><p>Monitor product usage, identify adoption gaps, and proactively drive engagement.</p></li><li><p>Serve as the main point of contact for all assigned clients, managing communication and expectations.</p></li><li><p>Coordinate with internal teams (Product, Engineering, DevOps) to resolve issues and deliver enhancements.</p></li><li><p>Conduct regular check-ins and Quarterly Business Reviews (QBRs).</p></li><li><p>Track client health, identify risks early, and take action to prevent churn.</p></li><li><p>Support renewal cycles and identify opportunities for upsell and cross-sell across the DAZU ecosystem.</p></li><li><p>Maintain clear documentation, follow-up actions, and onboarding plans.</p></li></ul><h2><strong>Requirements</strong></h2><h3><strong>Must Have</strong></h3><ul><li><p>3–6+ years of experience in Customer Success, Account Management, or Project Coordination.</p></li><li><p>Experience with SaaS, fintech, proptech, or enterprise software.</p></li><li><p>Strong communication &amp; relationship management skills.</p></li><li><p>Ability to deliver structured training and onboarding sessions.</p></li><li><p>Strong problem-solving, organizational, and follow-up abilities.</p></li><li><p>Fluent in English and Arabic.</p></li></ul><p>&nbsp;</p><h3><strong>Nice to Have</strong></h3><ul><li><p>Experience working with real estate developers, assistance companies, or financial institutions.</p></li><li><p>Familiarity with ATS, ERP, CRM, reconciliation systems, or workflow tools.</p></li><li><p>Comfort working with technical teams and API-driven products.</p></li></ul><p></p>

<p><strong>Job Purpose&nbsp;</strong></p><p>The Accounting Manager oversees the daily operations of the accounting department, including general ledger maintenance, financial reporting, regulatory compliance, and staff supervision. This role demands strong analytical abilities, keen attention to detail, and effective multitasking skills.</p><p><strong>Key Responsibilities</strong></p><ul><li><p>Prepare and deliver accurate, timely financial statements in compliance with GAAP or IFRS.</p></li><li><p>Lead the month-end and year-end closing processes.</p></li><li><p>Ensure all financial reporting deadlines are consistently met.</p></li><li><p>Analyze financial data and provide actionable insights to management.</p></li><li><p>Maintain and reconcile general ledger accounts to ensure accuracy.</p></li><li><p>Verify the completeness and accuracy of all ledger entries.</p></li><li><p>Review and approve journal entries in accordance with internal guidelines.</p></li><li><p>Contribute to the development of the annual budget and financial forecasts.</p></li><li><p>Monitor budget performance and report variances to relevant stakeholders.</p></li><li><p>Ensure adherence to internal controls, policies, and procedures.</p></li><li><p>Coordinate and support both internal and external audit activities.</p></li><li><p>Stay informed on updates to accounting standards and regulatory requirements.</p></li><li><p>Supervise, mentor, and support accounting team members.</p></li><li><p>Facilitate training and development programs for staff growth.</p></li><li><p>Conduct performance reviews and manage workload distribution across the team.</p></li><li><p>Oversee the accounts payable and receivable functions.</p></li><li><p>Ensure timely and accurate invoice processing and payment disbursements.</p></li><li><p>Manage the collection of overdue accounts to maintain healthy receivables.</p></li><li><p>Monitor cash flow and maintain sufficient liquidity levels.</p></li><li><p>Manage banking relationships and oversee treasury operations.</p></li><li><p>Administer and optimize accounting systems and related software tools.</p></li><li><p>Identify and implement process improvements to enhance operational efficiency.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Accounting, Finance, or related field. CPA or CMA certification preferred.</p></li><li><p>Minimum of 7 years of progressive accounting experience, with at least 2 years in a supervisory or managerial role.</p></li><li><p>Strong knowledge of GAAP, IFRS, and other accounting standards.</p></li><li><p>Proficiency in accounting software and Microsoft Office Suite.</p></li><li><p>Demonstrated excellence in analytical thinking, organization, and problem-solving.</p></li><li><p>Meticulous attention to detail with a strong focus on accuracy.</p></li><li><p>Effective communication and building positive interpersonal relationships.</p></li><li><p>Capable of working independently while contributing effectively within a team environment.</p></li><li><p>Committed to upholding high standards of integrity and ethical conduct.</p></li></ul><p></p>

<p>&nbsp;</p><h2>Job Title</h2><p>Concierge Customer Care Representative</p><h2>Department</h2><p>Customer Experience / Operations</p><h2>Reports To</h2><p>Customer Care Supervisor / Customer Experience Manager</p><h2>Job Summary</h2><p>The Concierge Customer Care Representative is responsible for delivering exceptional, personalized customer service by assisting clients with travel-related requests, reservations, inquiries, and post-booking support. The role focuses on creating seamless customer experiences through proactive communication, problem-solving, and attention to detail while maintaining the highest standards of professionalism.</p><h2>Key Responsibilities</h2><h3>Customer Service</h3><ul><li>Deliver premium customer service through phone, email, WhatsApp, live chat, and other communication channels.</li><li>Build strong relationships with customers by providing personalized assistance.</li><li>Respond promptly and professionally to customer inquiries and service requests.</li><li>Handle customer complaints with empathy and work toward timely resolution.</li><li>Ensure every customer interaction reflects the company's service standards.</li></ul><h3>Concierge Services</h3><ul><li>Assist customers with travel arrangements, hotel bookings, airport transfers, excursions, restaurant reservations, and other concierge requests.</li><li>Recommend destinations, attractions, activities, and travel enhancements based on customer preferences.</li><li>Manage special requests such as VIP services, celebrations, accessibility requirements, and special occasions.</li></ul><h3>Booking &amp; Reservation Support</h3><ul><li>Process new bookings, amendments, cancellations, and refunds according to company policies.</li><li>Verify booking details for accuracy and completeness.</li><li>Monitor reservations and follow up with suppliers to ensure service delivery.</li><li>Maintain accurate customer profiles and booking records in CRM systems.</li></ul><h3>Customer Follow-up</h3><ul><li>Conduct pre-travel and post-travel follow-up communications.</li><li>Proactively notify customers of schedule changes, travel updates, or operational disruptions.</li><li>Collect customer feedback and escalate recurring service issues.</li><li>Promote customer loyalty through exceptional after-sales support.</li></ul><h3>Coordination</h3><ul><li>Liaise with internal departments and external suppliers to resolve customer issues efficiently.</li><li>Escalate complex cases to supervisors when necessary.</li><li>Ensure timely completion of customer requests while meeting service-level agreements (SLAs).</li></ul><h3>Documentation &amp; Compliance</h3><ul><li>Maintain accurate records of customer interactions.</li><li>Follow company policies, quality standards, and data privacy requirements.</li><li>Prepare reports related to customer requests, complaints, and service performance when required.</li></ul>

<p>Are you a visionary leader with a passion for optimizing supply chain operations? We are seeking an exceptional <strong>Supply Chain Manager</strong> to join our dynamic team in Giza, Egypt. This is your opportunity to oversee the entire lifecycle of our products, ensuring seamless delivery of finished goods with unparalleled professionalism, cost-effectiveness, and customer satisfaction. If you thrive in a fast-paced environment and are ready to make a significant impact, we want to hear from you!</p><h3><strong>What You'll Do: Responsibilities That Drive Success</strong></h3><ul><li><strong>Strategic Supply Chain Development:</strong> Lead the formulation and execution of robust supply chain strategies and planning initiatives.</li><li><strong>Procurement and Supplier Excellence:</strong> Oversee all procurement activities and foster strong, collaborative relationships with our suppliers, ensuring optimal supply management.</li><li><strong>Inventory and Warehouse Mastery:</strong> Drive efficient inventory control and warehouse management practices, optimizing storage and distribution.</li><li><strong>Logistics and Transportation Oversight:</strong> Manage all logistics and transportation operations, guaranteeing timely and cost-effective delivery.</li><li><strong>Risk Mitigation:</strong> Implement comprehensive risk management strategies to safeguard our supply chain against potential disruptions.</li><li><strong>Cross-functional Collaboration:</strong> Champion collaboration across various departments, fostering a cohesive and efficient operational environment.</li><li><strong>Data-Driven Decisions:</strong> Utilize data analysis and reporting to inform strategic decisions and continuously improve supply chain performance.</li><li><strong>Foundation and Infrastructure:</strong> Prepare and enhance the foundational systems and infrastructure critical for a resilient and effective supply chain.</li></ul><h3><strong>Growth Opportunities &amp; Impact</strong></h3><p>This role offers immense potential for professional growth, allowing you to shape the future of our supply chain. You will be instrumental in driving operational efficiency, enhancing customer satisfaction, and directly contributing to the company's profitability and market leadership. Your strategic insights and hands-on leadership will leave a lasting impact on our business.</p><h3><strong>Team &amp; Culture</strong></h3><p>Join a collaborative and supportive team that values innovation, efficiency, and continuous improvement. We foster an environment where leadership, communication, and problem-solving are celebrated. You'll be part of a culture that encourages strategic analytical thinking and empowers you to excel.</p>

<p><strong>Position Summary</strong></p><p>The Community &amp; Moderation Manager is responsible for managing SG Group's online communities and customer interactions across all social media platforms. The role ensures timely and professional responses to inquiries, comments, and complaints while maintaining the company's brand image and delivering an exceptional customer experience.</p><p>This position serves as the bridge between Marketing, Call Center, Operations, and Clients, ensuring that all online interactions are handled professionally and converted into positive customer experiences and business opportunities.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><p><strong>Community Management</strong></p><ul><li>Manage and oversee all customer interactions across social media platforms.</li><li>Build and maintain positive relationships with existing and potential clients.</li><li>Increase customer engagement and strengthen brand loyalty.</li><li>Monitor customer sentiment and identify opportunities for improvement.</li><li>Encourage positive interactions within the company's online communities.</li></ul><p>&nbsp;</p><p><strong>Moderation Management</strong></p><ul><li>Supervise and manage the moderation team.</li><li>Ensure all messages, comments, reviews, and inquiries are responded to within the approved SLA.</li><li>Monitor response quality and ensure consistency in communication.</li><li>Escalate sensitive or high-priority cases to the relevant departments.</li><li>Ensure compliance with company policies and communication guidelines.</li></ul><p>&nbsp;</p><p><strong>Customer Experience Management</strong></p><ul><li>Monitor and improve customer satisfaction across all communication channels.</li><li>Handle escalated complaints and difficult customer situations.</li><li>Coordinate with Branch Managers, Call Center, and Operations teams to resolve customer concerns.</li><li>Identify recurring issues and recommend corrective actions.</li></ul><p>&nbsp;</p><p><strong>Social Media &amp; Brand Reputation</strong></p><ul><li>Monitor brand reputation across all social media platforms.</li><li>Track customer reviews, feedback, and public comments.</li><li>Address negative feedback professionally and proactively.</li><li>Protect and enhance the company’s online image and reputation.</li><li>Ensure all communications align with SG Group’s brand standards and tone of voice.</li></ul><p>&nbsp;</p><p><strong>Performance &amp; Reporting</strong></p><ul><li>Track daily, weekly, and monthly moderation performance.</li><li>Monitor response times, customer satisfaction, and engagement levels.</li><li>Prepare regular reports and performance analyses.</li><li>Provide recommendations to improve customer experience and operational efficiency.</li></ul><p>&nbsp;</p><p><strong>Team Leadership</strong></p><ul><li>Train, coach, and develop Moderators and Community Executives.</li><li>Conduct performance evaluations and quality reviews.</li><li>Create schedules and ensure adequate team coverage.</li><li>Foster a culture of professionalism, accountability, and continuous improvement.</li></ul>

<p>Full Stock is looking for a Sales Account Manager to drive sales growth and manage customer relationships across hotels, restaurants, cafes, and catering companies (the HoReCa channel) within an assigned Cairo and Giza territory. The role blends business development, account management, and field sales execution, and serves as Full Stock's primary point of contact with its foodservice customers.</p><p></p><p>Responsibilities:</p><ul><li><p>Visit multiple areas within the assigned territory to reach and onboard new HoReCa customers, then schedule periodic visits to develop the relationship and align with company priorities</p></li><li><p>Build and maintain strong, long-term relationships with hotels, restaurants, cafes, and catering companies, including key decision makers such as chefs, purchasing managers, F&amp;B directors, and owners</p></li><li><p>Promote and sell Full Stock's products to consistently meet or exceed sales and margin targets, identify upselling and cross-selling opportunities, and negotiate pricing and contract terms in line with company policy</p></li><li><p>Monitor customer credit limits and payment terms in coordination with the collections/finance team</p></li><li><p>Track market trends, competitor activity, and product innovations</p></li><li><p>Prepare weekly and monthly sales reports and support accurate forecasting</p></li><li><p>Partner with marketing and supply chain/warehouse teams to ensure smooth order fulfillment and delivery</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Must Have:</strong></p><ul><li><p>Bachelor's degree in Business Administration, Marketing, or a related field</p></li><li><p>3 to 7 years of hands on HoReCa/foodservice channel sales experience</p></li><li><p>Proven track record of achieving sales targets and managing HoReCa key accounts</p></li><li><p>Existing network of contacts within the Cairo/Giza HoReCa scene (chefs, purchasing managers, F&amp;B directors)</p></li><li><p>Must own a car and hold a valid driver's license, with willingness to visit customers extensively within the assigned territory</p></li><li><p>Proficiency in MS Office (Excel, Word, PowerPoint)</p></li><li><p>Familiarity with CRM/ERP systems</p></li><li><p>Strong negotiation and relationship-building skills</p></li><li><p>Customer-centric mindset with a consultative selling approach</p></li><li><p>Solid commercial and financial acumen (margins, credit terms, profitability)</p></li><li><p>Excellent communication skills in Arabic and English</p></li><li><p>Self-motivated, target-driven, and comfortable working independently in the field</p></li><li><p>Strong organizational and time-management skills</p></li></ul><p><strong>Nice to have:</strong></p><ul><li><p>Broader FMCG or general food distribution sales background as a complement to HoReCa experience</p></li><li><p>Experience with route-to-market/distribution management software (DMS)</p></li><li><p>Prior exposure to the hospitality or culinary side of the business</p></li></ul><p></p>

<p><strong>Business Development Activities:&nbsp;</strong></p><ul><li><p>Support IBD unit manager in developing, managing, and operating an effective and efficient quarter and annual strategy focusing on attracting data centers&nbsp;and the outsourcing industry to operate in Egypt<strong>.</strong></p></li><li><p>Assist in developing, managing and operating an effective and efficient mechanism for fulfilling all main responsibilities of the business development cycle<strong>.</strong></p></li><li><p>Manage the process of studying market needs, market surveys, and the competitors strategically and various incentive models offered by competing countries<strong>.</strong></p></li><li><p>Support in developing, managing and implementing all growth strategies and marketing strategies, along with action plans for his/her business development activities<strong>.</strong></p></li><li><p>Prepare related budgets for prospect investors.</p></li><li><p>Assign and manage annual budget for prospect investors.</p></li><li><p>Develop new customers and markets in the data center arena&nbsp;and the outsourcing industry.</p></li></ul><p><strong>Business Development cycle:&nbsp;</strong></p><ul><li><p>Prospect discovery (target long list), produce a detailed database covering target list, prospect market size, and key decision person per account.</p></li><li><p>Prospect development (Contact initiated), initiate contact and build an accurate level of relationship to secure business opportunities.</p></li><li><p>Prospect opportunities (value proposition &amp; data exchange), update &amp; present Egypt’s value proposition.</p></li><li><p>Prospect due diligence, support the in arranging due diligence visits and select support companies relevant for investor.</p></li></ul><p><strong>Awareness/Outreach Activities Conferences Participation:&nbsp;</strong>Create, implement, and execute an aggressive outreach and conferences participation strategy to increase Egypt’s visibility within the data center&nbsp;and the outsourcing industry.&nbsp;</p><p><strong>Miscellaneous Projects</strong>: Manage the implementation of miscellaneous activities including responding to investor’s RFI, arranging due diligence visits according to the scope of services required.&nbsp;</p><p><strong>Requirements</strong></p><ul><li><p>Bachelor Degree from a reputable university.&nbsp;</p></li><li><p>MBA is a plus.</p></li><li><p>Minimum 5-7 years of experience in Business Development, Project and Account Management within the Data Center industry.</p></li><li><p>Extensive Data Center Industry Knowledge.</p></li><li><p>Excellent project &amp; time management.</p></li><li><p>Strong presentation &amp; report writing skills.</p></li><li><p>Advanced Computer skills.</p></li><li><p>Strong Customer Relationship Management.</p></li><li><p>Ability to perfectly communicate in English language (reading, writing and speaking).</p></li><li><p>Ability to keep both the company goals and client expectations in mind when developing business strategies. Manage clients’ expectations and recommend to the company executives ways his department or division can better meet company goals</p></li></ul><p></p>

<p><strong>Business Development Activities:&nbsp;</strong></p><ul><li><p>Support IBD unit manager in developing, managing, and operating an effective and efficient quarter and annual strategy focusing on attracting data centers&nbsp;and the outsourcing industry to operate in Egypt<strong>.</strong></p></li><li><p>Assist in developing, managing and operating an effective and efficient mechanism for fulfilling all main responsibilities of the business development cycle<strong>.</strong></p></li><li><p>Manage the process of studying market needs, market surveys, and the competitors strategically and various incentive models offered by competing countries<strong>.</strong></p></li><li><p>Support in developing, managing and implementing all growth strategies and marketing strategies, along with action plans for his/her business development activities<strong>.</strong></p></li><li><p>Prepare related budgets for prospect investors.</p></li><li><p>Assign and manage annual budget for prospect investors.</p></li><li><p>Develop new customers and markets in the data center arena&nbsp;and the outsourcing industry.</p></li></ul><p><strong>Business Development cycle:&nbsp;</strong></p><ul><li><p>Prospect discovery (target long list), produce a detailed database covering target list, prospect market size, and key decision person per account.</p></li><li><p>Prospect development (Contact initiated), initiate contact and build an accurate level of relationship to secure business opportunities.</p></li><li><p>Prospect opportunities (value proposition &amp; data exchange), update &amp; present Egypt’s value proposition.</p></li><li><p>Prospect due diligence, support the in arranging due diligence visits and select support companies relevant for investor.</p></li></ul><p><strong>Awareness/Outreach Activities Conferences Participation:&nbsp;</strong>Create, implement, and execute an aggressive outreach and conferences participation strategy to increase Egypt’s visibility within the data center&nbsp;and the outsourcing industry.&nbsp;</p><p><strong>Miscellaneous Projects</strong>: Manage the implementation of miscellaneous activities including responding to investor’s RFI, arranging due diligence visits according to the scope of services required.&nbsp;</p><p><strong>Requirements</strong></p><ul><li><p>Bachelor Degree from a reputable university.&nbsp;</p></li><li><p>MBA is a plus.</p></li><li><p>Minimum 5-7 years of experience in Business Development, Project and Account Management within the Data Center industry.</p></li><li><p>Extensive Data Center Industry Knowledge.</p></li><li><p>Excellent project &amp; time management.</p></li><li><p>Strong presentation &amp; report writing skills.</p></li><li><p>Advanced Computer skills.</p></li><li><p>Strong Customer Relationship Management.</p></li><li><p>Ability to perfectly communicate in English language (reading, writing and speaking).</p></li><li><p>Ability to keep both the company goals and client expectations in mind when developing business strategies. Manage clients’ expectations and recommend to the company executives ways his department or division can better meet company goals</p></li></ul><p></p>

<p><strong>Business Development Activities:&nbsp;</strong></p><ul><li><p>Support IBD unit manager in developing, managing, and operating an effective and efficient quarter and annual strategy focusing on attracting data centers&nbsp;and the outsourcing industry to operate in Egypt<strong>.</strong></p></li><li><p>Assist in developing, managing and operating an effective and efficient mechanism for fulfilling all main responsibilities of the business development cycle<strong>.</strong></p></li><li><p>Manage the process of studying market needs, market surveys, and the competitors strategically and various incentive models offered by competing countries<strong>.</strong></p></li><li><p>Support in developing, managing and implementing all growth strategies and marketing strategies, along with action plans for his/her business development activities<strong>.</strong></p></li><li><p>Prepare related budgets for prospect investors.</p></li><li><p>Assign and manage annual budget for prospect investors.</p></li><li><p>Develop new customers and markets in the data center arena&nbsp;and the outsourcing industry.</p></li></ul><p><strong>Business Development cycle:&nbsp;</strong></p><ul><li><p>Prospect discovery (target long list), produce a detailed database covering target list, prospect market size, and key decision person per account.</p></li><li><p>Prospect development (Contact initiated), initiate contact and build an accurate level of relationship to secure business opportunities.</p></li><li><p>Prospect opportunities (value proposition &amp; data exchange), update &amp; present Egypt’s value proposition.</p></li><li><p>Prospect due diligence, support the in arranging due diligence visits and select support companies relevant for investor.</p></li></ul><p><strong>Awareness/Outreach Activities Conferences Participation:&nbsp;</strong>Create, implement, and execute an aggressive outreach and conferences participation strategy to increase Egypt’s visibility within the data center&nbsp;and the outsourcing industry.&nbsp;</p><p><strong>Miscellaneous Projects</strong>: Manage the implementation of miscellaneous activities including responding to investor’s RFI, arranging due diligence visits according to the scope of services required.&nbsp;</p><p><strong>Requirements</strong></p><ul><li><p>Bachelor Degree from a reputable university.&nbsp;</p></li><li><p>MBA is a plus.</p></li><li><p>Minimum 5-7 years of experience in Business Development, Project and Account Management within the Data Center industry.</p></li><li><p>Extensive Data Center Industry Knowledge.</p></li><li><p>Excellent project &amp; time management.</p></li><li><p>Strong presentation &amp; report writing skills.</p></li><li><p>Advanced Computer skills.</p></li><li><p>Strong Customer Relationship Management.</p></li><li><p>Ability to perfectly communicate in English language (reading, writing and speaking).</p></li><li><p>Ability to keep both the company goals and client expectations in mind when developing business strategies. Manage clients’ expectations and recommend to the company executives ways his department or division can better meet company goals</p></li></ul><p></p>

<p><strong>Business Development Activities:&nbsp;</strong></p><ul><li><p>Support IBD unit manager in developing, managing, and operating an effective and efficient quarter and annual strategy focusing on attracting data centers&nbsp;and the outsourcing industry to operate in Egypt<strong>.</strong></p></li><li><p>Assist in developing, managing and operating an effective and efficient mechanism for fulfilling all main responsibilities of the business development cycle<strong>.</strong></p></li><li><p>Manage the process of studying market needs, market surveys, and the competitors strategically and various incentive models offered by competing countries<strong>.</strong></p></li><li><p>Support in developing, managing and implementing all growth strategies and marketing strategies, along with action plans for his/her business development activities<strong>.</strong></p></li><li><p>Prepare related budgets for prospect investors.</p></li><li><p>Assign and manage annual budget for prospect investors.</p></li><li><p>Develop new customers and markets in the data center arena&nbsp;and the outsourcing industry.</p></li></ul><p><strong>Business Development cycle:&nbsp;</strong></p><ul><li><p>Prospect discovery (target long list), produce a detailed database covering target list, prospect market size, and key decision person per account.</p></li><li><p>Prospect development (Contact initiated), initiate contact and build an accurate level of relationship to secure business opportunities.</p></li><li><p>Prospect opportunities (value proposition &amp; data exchange), update &amp; present Egypt’s value proposition.</p></li><li><p>Prospect due diligence, support the in arranging due diligence visits and select support companies relevant for investor.</p></li></ul><p><strong>Awareness/Outreach Activities Conferences Participation:&nbsp;</strong>Create, implement, and execute an aggressive outreach and conferences participation strategy to increase Egypt’s visibility within the data center&nbsp;and the outsourcing industry.&nbsp;</p><p><strong>Miscellaneous Projects</strong>: Manage the implementation of miscellaneous activities including responding to investor’s RFI, arranging due diligence visits according to the scope of services required.&nbsp;</p><p><strong>Requirements</strong></p><ul><li><p>Bachelor Degree from a reputable university.&nbsp;</p></li><li><p>MBA is a plus.</p></li><li><p>Minimum 5-7 years of experience in Business Development, Project and Account Management within the Data Center industry.</p></li><li><p>Extensive Data Center Industry Knowledge.</p></li><li><p>Excellent project &amp; time management.</p></li><li><p>Strong presentation &amp; report writing skills.</p></li><li><p>Advanced Computer skills.</p></li><li><p>Strong Customer Relationship Management.</p></li><li><p>Ability to perfectly communicate in English language (reading, writing and speaking).</p></li><li><p>Ability to keep both the company goals and client expectations in mind when developing business strategies. Manage clients’ expectations and recommend to the company executives ways his department or division can better meet company goals</p></li></ul><p></p>

<p><strong>Who are we?</strong></p><ul><li><p>Founded in 2011, our story began with a mission to provide vision correction for the whole family. Our passion for optics is endless, with expert opticians and unique designs, we can bring our vision and products to life.</p></li></ul><p><strong>Our Why:</strong></p><ul><li><p>One third of the global population (3 billion people) needs vision correction, making it the world’s biggest disability. 32 million Egyptians have visual impairment that can be avoided or improved. We are committed to spreading awareness, eradicating visual impairments, and providing expertise through our eye care professionals.</p></li></ul><p><strong>Our How:</strong></p><ul><li><p>By utilizing the advantages of the internet coupled with 12 stores around Egypt, we are aiming to serve our clients better and faster than ever before. Our commitment to quality made us partner with the second largest eyewear producer worldwide; Safilo based in Italy. Making us perfectly positioned for the future. Eyewear is personal, and our promise to our customers is exceptional customer care and integrity in every interaction.</p></li></ul><p><br>&nbsp;</p><p><strong>Job Title:</strong> Leasing Specialist</p><p><strong>Department</strong>: Business Development</p><p><strong>Reporting to</strong>: Business Development Manager</p><p><br>&nbsp;</p><p><strong>What you’ll be doing</strong></p><ul><li><p>Greet prospective residents, conduct property tours, and highlight community features and amenities.</p></li><li><p>Respond to leasing inquiries via phone, email, and walk-ins in a timely and professional manner.</p></li><li><p>Guide prospects through the leasing process, including application, screening, lease preparation, and move-in coordination.</p></li><li><p>Maintain up-to-date knowledge of market conditions, rent pricing, and competitor properties.</p></li><li><p>Achieve leasing goals set by management and contribute to high occupancy rates.</p></li><li><p>Assist with marketing efforts, including online listings, social media posts, outreach events, and promotional campaigns.</p></li><li><p>Ensure all leasing documentation is accurate, complete, and compliant with company policies and local laws.</p></li><li><p>Handle resident concerns or service requests and communicate with the maintenance and management teams as needed.</p></li><li><p>Support resident retention by participating in community events and building positive relationships with tenants.</p></li></ul><p>&nbsp;</p><p><strong>Requirements</strong></p><p>&nbsp;</p><ul><li><p>2–3 years of residential leasing experience.</p></li><li><p>Bachelor's degree.</p></li><li><p>Strong understanding of leasing best practices.</p></li><li><p>Proficient in Microsoft Office Suite and property management software.</p></li><li><p>Excellent communication, sales, and customer service skills.</p></li><li><p>Highly organized, detail-oriented, and able to manage time effectively.</p></li><li><p>Positive attitude with a team-player mindset.</p></li></ul><p></p>

<ul><li><p>upervise and manage the Call Center team to ensure efficient and high-quality customer service operations.</p></li><li><p>Monitor and manage inbound calls, outbound follow-up calls, emails, and chat interactions to ensure timely and professional customer support.</p></li><li><p>Provide guidance and support to team members in handling customer inquiries, complaints, and requests.</p></li><li><p>Ensure accurate and consistent information is provided regarding products, services, policies, and procedures.</p></li><li><p>Monitor team performance against KPIs, including service level, response time, quality, customer satisfaction, and productivity.</p></li><li><p>Handle escalated customer issues and complex cases, ensuring appropriate resolution and customer satisfaction.</p></li><li><p>Conduct regular quality monitoring and provide constructive feedback and coaching to improve team performance.</p></li><li><p>Ensure adherence to company guidelines, fintech industry regulations, data protection policies, and customer service standards.</p></li><li><p>Identify recurring customer issues and provide recommendations to improve processes, products, and overall service delivery.</p></li><li><p>Ensure all customer interactions and resolutions are accurately documented in the CRM system.</p></li><li><p>Prepare and share regular performance reports and operational updates with the Customer Service Manager.</p></li><li><p>Conduct regular team briefings, coaching sessions, and training to ensure employees remain updated on products, features, procedures, and compliance requirements.</p></li><li><p>Monitor attendance, adherence, and daily team activities to ensure smooth call center operations.</p></li><li><p>Share customer feedback and operational insights with relevant departments to support continuous improvement.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Business Administration, Commerce, or any relevant field.</p></li><li><p>5-7 years of experience in Call Center or Customer Service, with at least 1–2 years in a Team Leader or supervisory role.</p></li><li><p>Strong experience in managing inbound and outbound customer service operations.</p></li><li><p>Previous experience in fintech, banking, financial services, or a related industry is preferred.</p></li><li><p>Strong leadership, coaching, and team management skills.</p></li><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Strong problem-solving and conflict-resolution abilities.</p></li><li><p>Good understanding of Call Center KPIs, including AHT, SLA, Service Level, CSAT, Quality, and Productivity.</p></li><li><p>Proficiency in CRM systems and Microsoft Office, particularly Excel.</p></li><li><p>Ability to analyze team performance and prepare operational reports.</p></li><li><p>Strong customer-focused mindset with the ability to handle escalations professionally.</p></li><li><p>Ability to work under pressure and manage multiple priorities in a fast-paced environment.</p></li><li><p>Good command of English is preferred.</p></li></ul><p></p>

<p>We're looking for a creative, data-driven <strong>Marketing Specialist</strong> who can bridge the gap between advanced renewable energy technology and the everyday needs of our customers. You won't need to build the technology but you'll need to master the story behind it.</p><p></p><p>This is a high-impact role at a growing startup. You'll have the opportunity to shape NoorNation's brand voice across Egypt and Africa, own multi-channel campaigns from brief to results, and grow into a senior marketing leadership position as the team scales.</p><p><br><strong>Responsibilities/Duties</strong></p><ul><li><p>Translate complex solar and water engineering concepts into clear, human-centered content for non-technical audiences across digital and print channels.</p></li><li><p>Design and produce compelling marketing materials including graphics, brochures, social posts, newsletters, and presentations using Canva or Adobe tools.</p></li><li><p>Plan and execute multi-channel digital campaigns (SEO/SEM, email marketing, paid social, display ads) from strategy through performance reporting.</p></li><li><p>Manage NoorNation's website, social media platforms, and online advertising accounts with a consistent brand voice and publishing schedule.</p></li><li><p>Conduct market research to identify customer trends, competitive positioning, and partnership opportunities across Egypt and Sub-Saharan Africa.</p></li><li><p>Represent NoorNation at exhibitions, industry conferences, and online events, building brand visibility and generating leads.</p></li><li><p>Coordinate with external agencies, freelancers, and vendors to deliver quality outputs on time and within budget.</p></li><li><p>Contribute to monthly and quarterly marketing plans aligned with business and sales objectives.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Qualifications</strong></p><p><strong>Required</strong></p><ul><li><p>&nbsp;Bachelor's or Master's degree in Marketing, Business, Mass Communication, or a related field.</p></li><li><p>Demonstrable experience with SEO/SEM tools, email marketing, and social media management platforms.</p></li><li><p>Strong skills in Canva for content design; experience with Google Workspace and Microsoft Office (Excel, PowerPoint).</p></li><li><p>Excellent written and spoken command of both English and Arabic.</p></li><li><p>Demonstrated ability to simplify complex or technical subject matter for general audiences.</p></li><li><p>Strong analytical mindset comfortable reading campaign data, spotting trends, and adjusting strategy accordingly.&nbsp;</p></li></ul><p><strong>Nice to Have</strong></p><ul><li><p>Proficiency in analytics tools: Google Analytics 4, Meta Ads Manager, and Google Data Studio / Looker Studio.</p></li><li><p>Familiarity with CRM /lead management tools.</p></li><li><p>Background in or genuine passion for renewable energy, sustainability, or social impact sectors is a plus.</p></li><li><p>Experience managing outsourced agencies or freelancers.</p></li></ul><p></p>

<p>To oversee, direct, and optimize the daily operational, administrative, and clinical support activities of the Outpatient Department (OPD). The OPD Manager ensures high standards of patient care, efficient clinic flow, exceptional patient satisfaction, and optimal utilization of medical and administrative resources.</p><h3>1. Operations &amp; Clinic Management</h3><ul><li><p>???? <strong>Daily Operations:</strong> Oversee day-to-day operations across all outpatient specialty clinics, ensuring timely openings, smooth patient flow, and minimal wait times.</p></li><li><p>????️ <strong>Roster &amp; Schedule Management:</strong> Coordinate physician schedules, clinic availability, and staffing levels (nurses, receptionists, clinic assistants) to match patient volume demands.</p></li><li><p>???? <strong>Patient Flow Optimization:</strong> Identify operational bottlenecks in registration, consultation, diagnostics, and billing, implementing solutions to enhance turnaround time.</p></li><li><p>????️ <strong>Facility &amp; Equipment Upkeep:</strong> Ensure clinic rooms, waiting areas, and medical equipment are clean, fully functional, and regularly maintained in coordination with biomedical engineering and housekeeping teams.</p></li></ul><h3>2. Patient Experience &amp; Quality Assurance</h3><ul><li><p>⭐ <strong>Service Excellence:</strong> Drive patient satisfaction initiatives, handling patient feedback, complaints, and service recovery swiftly and professionally.</p></li><li><p>????️ <strong>Quality &amp; Accreditation Compliance:</strong> Enforce compliance with hospital policies, infection control standards, and healthcare accreditation guidelines (e.g., JCI, GAHAR).</p></li><li><p>???? <strong>KPI Tracking:</strong> Monitor OPD performance metrics, including daily patient volume, average waiting time, clinic utilization rates, and overall satisfaction scores.</p></li></ul><h3>3. Financial &amp; Resource Management</h3><ul><li><p>???? <strong>Revenue Optimization:</strong> Work closely with billing and insurance departments to minimize claim rejections, prevent leakage, and maximize clinic profitability.</p></li><li><p>???? <strong>Inventory &amp; Supply Chain:</strong> Oversee inventory levels of medical consumables, office supplies, and equipment needed for OPD operations.</p></li></ul><h3>4. Leadership &amp; Team Development</h3><ul><li><p>???? <strong>People Management:</strong> Lead, mentor, and evaluate administrative and clinical support staff within the OPD.</p></li><li><p>???? <strong>Training &amp; Onboarding:</strong> Conduct regular training sessions on customer service standards, communication skills, and operational workflows for clinic staff.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Education:</strong></p><ul><li><p>Bachelor’s degree in healthcare administration, Medicine, Nursing, Business Administration, or related field.</p></li><li><p><em>A master's degree (MHA, MBA, or Healthcare Management) is a strong plus.</em></p></li></ul></li><li><p><strong>Experience:</strong></p><ul><li><p>5–8 years of experience in healthcare operations, with at least 2–3 years in a managerial or supervisory role within an Outpatient Department or Polyclinic environment.</p></li></ul></li><li><p><strong>Technical Skills:</strong></p><ul><li><p>In-depth understanding of Hospital Information Systems (HIS / EMR), appointment scheduling software, and queue management systems.</p></li><li><p>Proficiency in data analysis, reporting (Excel/Power BI), and resource allocation.</p></li></ul></li></ul><p></p>