School agent Jobs - Giza Egypt

<p>We're hiring a Senior AI Engineer to design, build, and ship ML and LLM-powered products and the infrastructure behind them. You'll work across the full stack — from data pipelines and model fine-tuning through backend services and MLOps — and play a lead role in shaping how AI systems are built and operated across the organization. This is a hands-on senior role with technical ownership and direct influence on AI products reaching enterprise and government customers.</p><p><br></p><p>What You'll Do</p><p><br></p><p>Design and implement production-grade ML and LLM applications: RAG pipelines, fine-tuning workflows, evaluation frameworks, and inference services.</p><p>Fine-tune open-source LLMs (e.g., Llama, Mistral, Qwen) using techniques such as LoRA/QLoRA, SFT, and DPO for domain-specific use cases.</p><p>Build and operate the backend services that power our AI products — APIs, orchestration layers, async job processing, and integrations.</p><p>Own MLOps practices: CI/CD for models, experiment tracking, model registry, monitoring, drift detection, and cost/performance optimization.</p><p>Design and maintain data engineering pipelines that ingest, clean, transform, and serve structured and unstructured data to AI systems (text, PDF, audio, video).</p><p>Build evaluation and observability tooling for LLM outputs (offline benchmarks, online metrics, human-in-the-loop feedback loops).</p><p>Collaborate with product, data, and infrastructure teams to translate business problems into deployable AI solutions.</p><p>Mentor junior engineers, set technical standards, review code and architecture, and contribute to hiring.</p><p>Required Qualifications</p><p><br></p><p>5+ years of professional software engineering experience focused on AI/ML or LLM systems in production.</p><p>Strong NLP and LLM fine-tuning experience: hands-on work with Hugging Face Transformers, PEFT/LoRA, dataset curation, evaluation, and deployment of fine-tuned models.</p><p>MLOps background: model versioning, experiment tracking (MLflow, Weights &amp; Biases, or similar), containerization (Docker), orchestration (Kubernetes), and CI/CD for ML workloads.</p><p>Full-stack engineering with backend focus: strong Python (FastAPI, Django) and proficiency building scalable APIs, async workers, and event-driven services.</p><p>Data engineering fundamentals: SQL and NoSQL databases, vector databases (pgvector, Qdrant, Weaviate, or Milvus), ETL/ELT pipeline design, and stream/batch processing.</p><p>Experience with cloud platforms (AWS, Azure, or GCP) and on-premises GPU environments.</p><p>Excellent communication skills in English; ability to work directly with technical and non-technical stakeholders.</p><p>Nice to Have</p><p><br></p><p>Experience building AI agents and multi-agent systems.</p><p>Voice AI experience: ASR (Whisper, conformer-based models), TTS, voice agent pipelines.</p><p>Computer vision experience: detection, OCR, document understanding, or multimodal models.</p><p>Classical ML expertise: XGBoost, scikit-learn, feature engineering, and tabular modeling.</p><p>Deep learning frameworks: PyTorch (preferred), TensorFlow.</p><p>Data versioning and pipeline tooling: DVC, LakeFS, Airflow, Prefect, Dagster, or Kubeflow Pipelines.</p><p>LLM observability and tracing tools (LangFuse, Langsmith, Arize, Helicone).</p><p>Arabic NLP experience or familiarity with localization challenges in the region.</p><p>Contributions to open-source AI/ML projects or relevant publications.</p>

<h1>Quran Flutter Engineer — Mobile &amp; AI Experience</h1><p><strong>Location:</strong> Remote | <strong>Employment Type:</strong> Full-Time | <strong>Experience Level:</strong> Mid-Level (2–3 Years)</p><h3><br><strong>About the Platform</strong></h3><p>We are building an all-in-one ecosystem for learning, practicing, and receiving formal certification (<em>Ijāzah</em>) in Qur'anic recitation. Core principle: <strong>"The machine prepares, the scholar authorizes."</strong></p><p><strong>Core Capabilities:</strong></p><ul><li><p><strong>Recitation Engine:</strong> Per-letter pronunciation analysis, Tajweed rule detection, and tempo-relative <em>Madd</em> and <em>Ghunnah</em> duration tracking synchronized with letter-level audio timestamps.</p></li><li><p><strong>Tafsir &amp; Hadith Agents:</strong> Hybrid semantic/lexical retrieval across 6,236 <em>āyāt</em>, 31,180 classical tafsir entries, and Hadith narrator chains (<em>isnād</em>) with authenticity gradings and verse cross-references.</p></li><li><p><strong>Mastery Roadmap:</strong> Structured Tajweed curriculum driving students through specific mastery points with deep-linking directly into the reader and pre-filled recitation attempts.</p></li><li><p><strong>Teacher Loop &amp; Certification:</strong> Live session booking, teacher audio feedback with AI translation/dubbing (dubbing explanations only, never the recitation), and verified <em>Ijāzah</em> certificate issuance.</p></li></ul><h3><strong>Current System State</strong></h3><ul><li><p><strong>Active Services:</strong> Tafsir agent (hybrid dense/sparse retrieval with streaming responses) and an HTML demo for recitation analysis returning per-letter timing and error data.</p></li><li><p><strong>Backend Architecture:</strong> Built with Python/FastAPI running on a shared hosted-model pipeline with built-in concurrency management and load shedding.</p></li></ul><h3><strong>The Role</strong></h3><p>We are seeking a Flutter Developer to build <strong>AI-native mobile experiences</strong>. You will translate complex voice interactions, real-time audio playback, and agentic workflows into fluid mobile interfaces, with meticulous standards for Arabic typography, RTL behavior, and Quranic text rendering (<em>Digital Khatt</em>).</p><h3><strong>Responsibilities</strong></h3><ul><li><p><strong>Mobile Application Development:</strong> Build, maintain, and optimize cross-platform applications using Flutter and Dart following Clean Architecture and the Repository Pattern.</p></li><li><p><strong>State Management:</strong> Implement complex workflows and reactive architectures using GetX.</p></li><li><p><strong>AI &amp; Streaming Integration:</strong> Integrate REST APIs, real-time AI agents, streaming responses, and dynamic UI components driven by AI payloads.</p></li><li><p><strong>Voice &amp; Audio Experiences:</strong> Implement STT, TTS, voice interaction flows, and synchronized letter-level audio playback.</p></li><li><p><strong>Quranic Typography &amp; RTL:</strong> Implement precise Arabic typesetting, RTL layouts, custom rendering, and Digital Khatt requirements.</p></li><li><p><strong>Quality &amp; Performance:</strong> Debug, optimize app performance, manage local data persistence, and ensure smooth UX across supported mobile devices.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Qualifications &amp; Requirements</strong></p><p><br><strong>Required:</strong></p><ul><li><p><strong>Experience:</strong> 2–3 years of professional mobile development with a strong portfolio in Flutter &amp; Dart.</p></li><li><p><strong>Architecture &amp; State:</strong> Hands-on mastery of GetX reactive state management, Clean Architecture, and the Repository Pattern.</p></li><li><p><strong>Integrations:</strong> Experience with REST APIs, streaming responses, and voice/chat-based asynchronous workflows.</p></li><li><p><strong>Localization &amp; Rendering:</strong> Deep understanding of Arabic/RTL interfaces, specialized typography, and custom text rendering.</p></li><li><p><strong>Core Engineering:</strong> Proficiency in local data persistence, performance profiling, and Git workflows.</p></li></ul><p><strong>Preferred:</strong></p><ul><li><p>Experience with Speech-to-Text (STT), Text-to-Speech (TTS), or real-time audio processing.</p></li><li><p>Hands-on experience with Quranic applications, Digital Khatt, or Mushaf rendering.</p></li><li><p>Experience building dynamic, agent-driven mobile UI interfaces.</p></li><li><p>Familiarity with Firebase, CI/CD pipelines, automated deployment, and unit/widget testing in Flutter.</p></li></ul><h3><strong>Education &amp; Setup</strong></h3><ul><li><p><strong>Education:</strong> Bachelor’s degree in Computer Science, Software Engineering, or a related field preferred.</p></li><li><p><strong>Work Arrangement:</strong> 100% Remote.</p></li></ul><p></p>

<p><strong>Role Objectives:</strong></p><p><span>At Connect Money, we build the embedded finance platform that lets businesses launch their own financial services — cards, payments, lending — inside the digital channels and partner ecosystems their customers already use. As a Product Designer, you'll own design from discovery through delivery across two surfaces: the channels our clients and their customers use, and the managed-services applications their internal teams work in. You'll run the research, build the prototypes, define what success looks like for each feature and track it, and keep the experience coherent as the platform grows.</span></p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Design Strategy &amp; Discovery</strong></p><ul><li>Lead discovery — user research, journey mapping, and problem framing — across engagement channels and managed services applications.</li><li>Identify reusable, platform-fit design patterns over bespoke, client-specific solutions.</li><li>Facilitate discovery workshops with clients and stakeholders to align on journeys and success criteria. </li></ul><p><strong>Prototyping &amp; Design Delivery</strong></p><ul><li>Build wireframes, user flows, and interactive prototypes to validate solutions before build commitment.</li><li>Maintain a shared design system and component library across channels and managed services applications.</li><li>Run usability testing and iterate designs based on user and client feedback.</li></ul><p><strong>Design-Centered Agile Delivery</strong></p><ul><li>Own and prioritize a design-centered backlog — research findings, usability fixes, and design debt — alongside feature work.</li><li>Run and participate in sprint ceremonies — refinement, planning, and review — representing the design perspective. </li><li>Own design QA, validating delivered work against design specifications before release.</li></ul><p><strong>Success Metrics &amp; Validation</strong></p><ul><li>Define feature-level success metrics — usability, adoption, task completion, satisfaction — before development begins.</li><li>Track metrics post-launch and translate findings into backlog priorities. </li></ul><p><strong>Business &amp; Stakeholder Collaboration</strong></p><ul><li>Present prototypes, journeys, and design rationale to clients and internal stakeholders. </li><li>Support pre-sales and project initiation through rapid prototyping and solutioning. </li></ul><p><strong>Documentation &amp; Lifecycle Management </strong></p><ul><li>Maintain design specifications, redlines, and the design system for engineering handoff. </li><li>Ensure accessibility and consistency standards across all channels and applications.</li></ul><p><br></p><p><strong>Required Education, Knowledge, And Skills:</strong></p><ul><li>Bachelor's degree in Design, Engineering, Technology, Digital Media or a related discipline </li><li>5+ years as a Product Designer or UX/UI Designer, owning discovery-to-delivery design lifecycles.</li><li>Proven experience designing across multiple engagement channels — web, mobile, conversational/WhatsApp, webview, and agent or back-office applications — within one platform.</li><li>Strong portfolio demonstrating end-to-end process: discovery, prototyping, usability testing, and delivery.</li><li>Experience running or contributing to Agile sprints from a design perspective.</li><li>Proficiency in prototyping and design system tooling (Figma, Sketch, or Adobe XD), collaboration tools (FigJam, Miro), and validation tools (Maze, UserTesting, Hotjar).</li><li>Experience defining and tracking usability and adoption metrics using analytics tools (Mixpanel, Amplitude, Google Analytics).</li><li>Experience with Agile and backlog tooling such as Jira and Confluence, or equivalent.</li><li>Preferred - Experience designing for FinTech, Banking, Embedded Finance, Digital Payments, Cards, Wallets, or Financial Services. • Preferred - Experience designing conversational and channel-constrained interfaces (WhatsApp Business, IVR, USSD) alongside web and mobile UI.</li><li>Preferred - Experience designing managed services or back-office applications — agent tools, admin consoles, and operational dashboards.</li><li>Preferred - Familiarity with accessibility standards (WCAG).</li><li>Preferred having certification in UX/Design such as NN/g UX Certification or Google UX Design Certificate, or equivalent.</li></ul>

<ul><li><p>Welcome the new students and fully answer their questions.</p></li><li><p>Run the assigned classes and help the students.</p></li><li><p>Answer phone calls and keep records.</p></li><li><p>Informing students of the course start dates and weekly updates.</p></li><li><p>Address student inquiries about events, course prices, and content.</p></li><li><p>Respond to clients’ complaints in a timely and professional manner.</p></li><li><p>Report the tasks and feedback to his direct manager on a daily basis.</p></li><li><p>Excellent sales skills with clients and persuasion abilities.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Proven experience as a front desk representative, agent or relevant position.</p></li><li><p>Familiarity with office machines (e.g. fax, printer, etc.).</p></li><li><p>Knowledge of office management and basic bookkeeping.</p></li><li><p>Proficient in English (oral and written).</p></li><li><p>Excellent knowledge of MS Office (especially Excel and Word).</p></li><li><p>Strong communication and people skills.</p></li><li><p>Good organizational and multi-tasking abilities.</p></li><li><p>Problem-solving skills.</p></li><li><p>Customer service orientation.</p></li></ul><p></p>

<ul><li><p>The Operations Agent is responsible for managing day-to-day travel bookings, with priority given to</p></li><li><p>offline booking requests received via WhatsApp, and phone, in addition to processing transactions</p></li><li><p>through B2B airline and hotel systems. This includes handling reservations, issuing and reissuing</p></li><li><p>tickets, confirming hotel bookings, and ensuring all transactions are completed accurately and</p></li><li><p>within agreed timelines. The role supports B2B clients by delivering prompt and efficient service,</p></li><li><p>resolving booking-related issues, and maintaining high operational and service standards.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Travel &amp; Tourism or related field (preferred)</p></li><li><p>3–5 years of experience in airline ticketing or travel operations</p></li><li><p>Strong knowledge of advanced GDS systems (Amadeus Or Galileo)</p></li><li><p>Experience handling offline requests (WhatsApp / phone) preferring</p></li><li><p>Good understanding of airline fare rules and hotel booking processes</p></li><li><p>Strong communication skills in Arabic and English</p></li><li><p>Ability to work under pressure and manage multiple requests</p></li><li><p>Strong attention to detail and problem-solving skills</p></li><li><p>Proficiency in Microsoft Office (Word, Excel) and booking platforms</p></li></ul><p></p>

<p>Alfa Labs is seeking a proactive <strong>Collection Agent</strong> to manage the collection of outstanding receivables from clients and insurance companies, ensuring cash flow targets are met while maintaining strong client relationships.<br></p><p><strong>Requirements</strong></p><p><strong>Key Responsibilities</strong><br>- Follow up on overdue accounts via phone, email, and in-person visits.<br>- Negotiate payment plans and settlements with clients as needed.<br>- Maintain accurate and up-to-date collection records.<br>- Prepare regular aging reports and escalate high-risk accounts to management.<br>- Coordinate with the AR and Claims teams on disputed or unresolved balances.<br>- Ensure collection activities comply with company policy and relevant regulations.<br>- Build and maintain positive relationships with clients to support timely payments.<br><br><strong>Requirements</strong><br>- Bachelor's degree in Accounting, Finance, Business, or related field.<br>- 3–5 years of experience in collections, preferably in healthcare/diagnostics.<br>- Strong negotiation and interpersonal skills.<br>- Persistent, target-driven, and well organized.<br>- Proficiency in MS Excel and accounting/ERP systems.<br>- Good command of written and spoken communication.<br></p><p></p>

<div> <div><br></div><div> </div> </div> <div> <div> <b>Role Purpose</b> </div> <div> <p>To account, review &amp; control AR and revenues, which are generated from wholesale disrtribution project.</p> </div> </div> <div> <div> <b>Key Accountabilities &amp; Decision Ownership</b> </div> <div> <ul> <li>Having adequate knowledge for Vodafone Products and Services.</li> <li>Daily monitoring of SKUs prices and adjusting the prices whenever needed.</li> <li>Handle daily operations of sales orders related to wholesale distribution ensuring correct discounts are applied per agent.</li> <li>Manage and control over daily orders dispatched against payments and collection.</li> <li>Manage invoicing for agents, collections, credit notes.</li> <li>Prepare monthly, quarterly and yearly confirmations with Agents.</li> <li>Manage credit limits and credit facilities for agents.</li> <li>Reconcile AR sub ledger versus GL Balance.</li> <li>Manage internal and external stakeholders.</li> <li>Accuracy and integrity of Balance Sheet reconciliations &amp; meeting group requirements for BSR.</li> </ul> </div> </div> <div> <div> <b>Core Competencies, Knowledge, and Experience</b> </div> <div> <ul> <li>High level of negotiation &amp; communication skills.</li> <li>Winning spirits with track record of achievements.</li> <li>Ability to handle critical situations.</li> <li>Self motived</li> <li>Business awareness and development vision. </li> </ul> <p> </p> <p> <strong>Must have technical / professional qualifications:</strong> </p> <p> </p> <ul> <li>Bachelor degree of Accounting.</li> <li>Excellent knowledge international accounting principles.</li> <li>XLS/access basic user</li> <li>Ability to deal with ERP systems</li> <li>Strong understanding of International Financial Reporting Standards.</li> </ul> </div> </div> <div> <div><br></div><div> </div> </div>

<p>The Incident Management Agent serves as the primary point of contact for NCR Financial customers, ensuring the effective management, monitoring, and resolution of incidents and service requests. The role is responsible for handling customer interactions, monitoring ATM incidents, troubleshooting issues, documenting incidents, and coordinating escalations when required. The successful candidate will play a critical role in maintaining service quality, minimizing disruption to customer operations, and ensuring high levels of customer satisfaction through timely and accurate incident management.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in information technology, Business Administration, or a related field.</li><li>Excellent command of the English language, both written and verbal.</li><li>0 to 2 years of experience in a Help Desk, IT Support, Incident Management, Service Desk, Customer Support, or Operations environment.</li><li>Excellent verbal and written communication skills in English.</li><li>Ability to manage multiple tasks and prioritize workload in a fast-paced environment.</li><li>Knowledge of incident management processes and service support principles is an advantage.</li><li>Proficiency in Microsoft Office applications.</li><li>Ability to work independently as well as collaboratively within a team environment.</li><li>Strong analytical and troubleshooting skills.</li><li>Willingness to work in a 24/7 shift-based environment, including public holidays if required.</li></ul>

<h4><strong>Import Operations:</strong></h4><ul><li><p>Coordinate with agent to apply ACID correctly and timely before sea shipment loading.</p></li><li><p>Track the international transportation status delay risk alarm.</p></li><li><p>Apply and track FROM4 to be ready before shipment arrival to port.</p></li><li><p>Responsible for import customs clearance status tracking and risk alarm and PTW transportation coordination.</p></li><li><p>Prepare import business tracking report and update daily.</p></li><li><p>Maintain supplier relationship and review monthly KPI performance</p></li><li><p>Check supplier monthly invoice and track payment with finance.</p></li><li><p>Coordinate with factory and agents to solve other urgent issues.</p></li></ul><p></p><p><strong>Export Operations:</strong></p><ul><li><p>Search for logistics solution and space booking for export shipment from Egypt to destination countries.</p></li><li><p>Coordinate truck loading in factory on time with logistics agents.</p></li><li><p>Prepare customs clearance documents, including CI and PL for export shipment.</p></li><li><p>Prepare export business tracking report and update daily.</p></li><li><p>Maintain supplier relationship and review monthly KPI performance</p></li><li><p>Coordinate with factory and agents to solve other urgent issues.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in related fields.</p></li><li><p>3:5 years of experience in the areas of customs, import/export.</p></li></ul><ul><li><p>Proficiency in Microsoft Excel &amp; PowerPoint.</p></li><li><p>Good command of English (spoken and written).</p></li></ul><ul><li><p>Excellent organizational and communication skills.</p></li><li><p>Ability to work effectively in a cross-functional team environment.</p></li><li><p>Good presentation skills.</p></li></ul><p></p>

<p>Ensure optimized workforce distribution and immediate response to call volume Spikes Designing shift schedules based on call volume forecasts and managing update requests (Swaps, Sick Leaves, or Emergency Leaves). Planning and distributing rest intervals and break schedules for Call Center Representatives during shifts to ensure continuous floor coverage. Monitoring real-time attendance,(early/late arrivals), and adherence to scheduled breaks and shift times. Utilizing data to analyze expected call volumes Vs. actual traffic and making immediate staffing adjustments. Extracting 4 core performance reports from the system to monitor the overall performance of the Call Center. Sending daily reports to Call Center Representatives and Team Leaders covering key metrics such as AHT (Average Handle Time), Attendance, and Schedule Adherence. Preparing monthly performance scorecards for agents and the center's overall operational performance. Reconciling attendance, absences, and penalties to calculate agent salaries accurately and comparing this data with vendor-provided invoices for the monthly billing cycle.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree from a reputable university.</li><li>Minimum 2 3 years in Call Center operations, with at least 2 years of dedicated experience in Workforce Management (WFM) or Real-Time Management (RTM) within the Banking Sector.</li><li>Advanced command of Microsoft Excel (Complex formulas, Pivot Tables, and Data Visualization) for intraday reporting.</li><li>Proven ability to monitor live dashboards and take immediate corrective actions to mitigate SLA Gaps.</li><li>Strong capability in calculating and interpreting real-time metrics (Service Level, Abandonment Rate, Occupancy, and Shrinkage).</li><li>High emotional intelligence to manage unplanned call volume spikes and system outages.</li><li>Strong communication skills to provide clear " Reports" to the Call Center Manager during peak intervals.</li></ul>

<strong>About Agoda<br><br></strong>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br><strong>Get To Know Our Team:<br><br></strong>The Data department oversees all of Agoda’s data-related requirements. Our ultimate goal is to enable and increase the use of data in the company through creative approaches and the implementation of powerful resources such as operational and analytical databases, queue systems, BI tools, and data science technology. We hire the brightest minds from around the world to take on this challenge and equip them with the knowledge and tools that contribute to their personal growth and success while supporting our company’s culture of diversity and experimentation. The role the Data team plays at Agoda is critical as business users, product managers, engineers, and many others rely on us to empower their decision making. We are equally dedicated to our customers by improving their search experience with faster results and protecting them from any fraudulent activities. Data is interesting only when you have enough of it, and we have plenty. This is what drives up the challenge as part of the Data department, but also the reward.<br><br><strong>The Opportunity:<br><br></strong>As a <strong>Senior/Staff Data Engineer in CEG (Customer Experience Group)</strong>, you will help design, build, and maintain the data and software foundations that power how CEG Business users serves customers and agents across all contact channels. You will work closely with Product, Operations, Analytics, Operations Efficiency, WFM, DevOps and engineering teams to deliver reliable data pipelines, scalable models, internal tools, and clear insights that improve customer experience and operational efficiency.<br><br>You are comfortable switching between <strong>engineering work</strong> (pipelines, data models, internal services, tooling, optimization) and <strong>analytics work</strong> (business questions, dashboards, deep‑dive analysis). You can talk to both engineers and business stakeholders in simple, clear language. At the <strong>Staff level</strong>, you will also shape CEG’s data and tooling strategy, influence cross‑team architecture, and raise the overall engineering and data bar for the team.<br><br><strong>What You’ll Do:<br><br></strong><strong>Data Engineering<br><br></strong><ul><li>Design, build, and maintain scalable ETL/ELT pipelines to ingest, transform, and serve data from CEG systems (case management, telephony, chat, bots, QA tools, WFM, CRM) and third‑party tools and logs.</li><li>Develop and optimize data models (e.g., warehouse tables, marts, views) that power CEG reporting, monitoring, forecasting, QA, and experimentation.</li><li>Ensure data quality, reliability, and observability:</li><li>Implement validation checks, anomaly detection, and monitoring for key CEG datasets and metrics.</li><li>Work with stakeholders to define and enforce data definitions, SLAs, and ownership for critical tables and metrics.</li><li>Improve performance and cost efficiency of data jobs and queries (e.g., partitioning, indexing, query tuning, storage format optimization) for high‑volume CEG data (calls, chats, emails, cases, events).</li><li>Collaborate with data platform and engineering teams to standardize tooling and best practices (e.g., version control, CI/CD for data and services, code review, documentation, runbooks).<br><br></li></ul><strong>Data Tools &amp; Product Development<br><br></strong><ul><li>Design and build data tools and internal products for CEG (e.g., self‑service analytics, case monitoring dashboards, alerting systems, investigator tools, QA/review tools, agent performance views).</li><li>Use languages such as Python, Java, Golang, or JavaScript/TypeScript to implement APIs, data services, and lightweight UIs that expose data in a usable way to agents, managers, and operations teams.</li><li>Work closely with CEG product managers and operations to translate operational pain points into concrete data tools, from problem framing to delivery and iteration.</li><li>Apply solid software engineering practices—testing, code reviews, CI/CD, observability—to data products so they are reliable, maintainable, and easy to extend.</li><li>At Staff level, define and drive the roadmap for key CEG data tools and platforms, ensuring reuse across regions, lines of business, and channels.<br><br></li></ul><strong>Data Analytics &amp; Business Impact<br><br></strong><ul><li>Partner with CEG product and business teams to translate questions into data problems and design clear analytic approaches.</li><li>Build and maintain dashboards and reports (e.g., contact volumes, handling time, quality, customer outcomes, agent performance, spot alerts) that provide reliable metrics and self‑service access to data.</li><li>Perform deep‑dive analysis to understand trends in contact patterns, customer issues, agent performance, and operational efficiency; identify root causes and propose practical, data‑driven recommendations.</li><li>Define and maintain metrics and KPIs (e.g., CSAT, NPS, SLA, AHT, FCR, quality scores), ensuring consistent definitions across CEG teams and tools.</li><li>Communicate findings in simple, business‑friendly language, including clear implications and recommended next steps.<br><br></li></ul><strong>Stakeholder &amp; Team Collaboration</strong> <br><br><ul><li></li><ul><li>Act as a trusted data partner for CEG stakeholders (operations leaders, product managers, WFM, QA, training, policy, and regional leadership).</li><li>Work with other data engineers, analysts, and scientists to align on data standards, reusable components, and shared datasets for CEG.</li><li>Mentor junior and mid‑level team members on data engineering, analytics, and software engineering best practices.</li><li>Contribute to continuous improvement of team workflows (code reviews, testing, documentation, runbooks, knowledge sharing, incident reviews).</li><li>At Staff level, influence cross‑team architecture and ways of working, making sure CEG’s data ecosystem scales with business growth.<br></li></ul></ul><strong>Required Qualifications:<br><br></strong><ul><li>8+ years working as a Data Engineer, Analytics Engineer, or Data Analyst in a data‑driven environment (Staff level typically 10+ or equivalent scope/impact).</li><li>Strong SQL skills (complex joins, window functions, aggregation, query optimization).</li><li>Experience with at least one major data warehouse / big data technology (e.g., BigQuery, Snowflake, Redshift, Hive, Spark, Vertica, StarRocks, or similar).</li><li>Solid experience with ETL/ELT tools or orchestration frameworks (e.g., Airflow, dbt, internal frameworks).</li><li>Proficiency in at least one programming language for data and services (e.g., Python, Java, Golang, Kotlin, or JavaScript/TypeScript).</li><li>Experience building production‑grade data pipelines and/or data services with attention to quality, monitoring, and maintainability.</li><li>Experience with BI / visualization tools (e.g., Tableau, Power BI, Superset, Metabase, Looker).</li><li>Strong analytical thinking: comfortable framing business questions, exploring data, and turning results into clear insights.</li><li>Ability to communicate complex topics in simple, concise language to non‑technical stakeholders.<br><br></li></ul><strong>Preferred Qualifications:<br><br></strong><ul><li>Experience with event‑driven data (logs, clickstream, customer journey, contact flows, tracking data).</li><li>Knowledge of data modeling techniques (e.g., dimensional modeling, Kimball, data vault, star/snowflake schema).</li><li>Experience with A/B testing, experimentation platforms, or causal analysis.</li><li>Familiarity with ML pipelines or working with data science teams (e.g., routing models, QA scoring, forecasting, recommendations).</li><li>Experience in online consumer products, travel, e‑commerce, or marketplaces.</li><li>Hands‑on frontend or backend development experience (e.g., building internal tools in React/Next.js, Node.js, or similar frameworks) used by operations or support teams.</li><li>Prior experience in a Staff or Tech‑Lead role, driving technical direction and mentoring multiple engineers/analysts.<br><br></li></ul>#sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br><strong>Discover More About Working At Agoda<br><br></strong><ul><li>Agoda Careers https://careersatagoda.com</li><li>Facebook https://www.facebook.com/agodacareers/</li><li>LinkedIn https://www.linkedin.com/company/agoda</li><li>YouTube https://www.youtube.com/agodalife<br><br></li></ul><strong>Equal Opportunity Employer <br><br></strong>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br><strong>Disclaimer<br><br></strong>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.<br><br>

<p>Zewail City of Science, Technology and Innovation is seeking to hire a dedicated and detail-oriented individual to join our team as a <strong>Student Guest Service Agent</strong>. This role is essential in ensuring a welcoming, organized, and supportive environment for our students, residents, and visitors. The ideal candidate will possess excellent communication skills, a proactive attitude, and a strong commitment to providing exceptional service in a fast-paced academic setting.</p><p>&nbsp;</p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Maintain accurate and up-to-date financial records for all residents and students.</p></li><li><p>Keep comprehensive records of all special requests, ensuring they are accessible at all times.</p></li><li><p>Respond to incoming phone calls promptly and provide accurate information to students and residents.</p></li><li><p>Manage the check-in process for new residents and students efficiently and professionally.</p></li><li><p>Demonstrate knowledge of and readiness to implement all emergency procedures when required.</p></li><li><p>Monitor, address, and follow up on all student and resident requests; provide necessary details such as room rates, directions, and registration assistance.</p></li><li><p>Greet and assist visitors, guests, and prospective students at the Admissions Center with professionalism and courtesy.</p></li><li><p>Assess visitor needs and either provide the requested information directly or refer them to the appropriate department or individual.</p></li></ul><p>&nbsp;</p><p>If you are organized, approachable, and enjoy working in a student-centered environment, we encourage you to apply and become a valued member of our academic community.</p><p>&nbsp;</p><p><strong>Requirements</strong></p><ul><li><p>Ability to work on a rotating shift schedule, including night shifts.</p></li><li><p>Proficiency in both English and Arabic (spoken and written).</p></li><li><p>Patience, active listening, and strong interpersonal skills.</p></li><li><p>Excellent organizational and multitasking abilities.</p></li><li><p>Advanced computer skills in Microsoft Windows and Office Suite (Word, Excel, PowerPoint, Outlook).</p></li><li><p>Strong communication and negotiation skills.</p></li><li><p>Proven ability to work independently as well as collaboratively within a team.</p></li><li><p>Capable of working under pressure with minimal supervision.</p></li><li><p>High level of discretion and ability to maintain confidentiality in all departmental matters.</p></li><li><p>Previous experience working with students or in an academic setting is preferred.<br>&nbsp;</p></li></ul><p></p>

<p>Zewail City of Science, Technology and Innovation is seeking to hire a dedicated and detail-oriented individual to join our team as a <strong>Student Guest Service Agent</strong>. This role is essential in ensuring a welcoming, organized, and supportive environment for our students, residents, and visitors. The ideal candidate will possess excellent communication skills, a proactive attitude, and a strong commitment to providing exceptional service in a fast-paced academic setting.</p><p>&nbsp;</p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Maintain accurate and up-to-date financial records for all residents and students.</p></li><li><p>Keep comprehensive records of all special requests, ensuring they are accessible at all times.</p></li><li><p>Respond to incoming phone calls promptly and provide accurate information to students and residents.</p></li><li><p>Manage the check-in process for new residents and students efficiently and professionally.</p></li><li><p>Demonstrate knowledge of and readiness to implement all emergency procedures when required.</p></li><li><p>Monitor, address, and follow up on all student and resident requests; provide necessary details such as room rates, directions, and registration assistance.</p></li><li><p>Greet and assist visitors, guests, and prospective students at the Admissions Center with professionalism and courtesy.</p></li><li><p>Assess visitor needs and either provide the requested information directly or refer them to the appropriate department or individual.</p></li></ul><p>&nbsp;</p><p>If you are organized, approachable, and enjoy working in a student-centered environment, we encourage you to apply and become a valued member of our academic community.</p><p>&nbsp;</p><p><strong>Requirements</strong></p><ul><li><p>Ability to work on a rotating shift schedule, including night shifts.</p></li><li><p>Proficiency in both English and Arabic (spoken and written).</p></li><li><p>Patience, active listening, and strong interpersonal skills.</p></li><li><p>Excellent organizational and multitasking abilities.</p></li><li><p>Advanced computer skills in Microsoft Windows and Office Suite (Word, Excel, PowerPoint, Outlook).</p></li><li><p>Strong communication and negotiation skills.</p></li><li><p>Proven ability to work independently as well as collaboratively within a team.</p></li><li><p>Capable of working under pressure with minimal supervision.</p></li><li><p>High level of discretion and ability to maintain confidentiality in all departmental matters.</p></li><li><p>Previous experience working with students or in an academic setting is preferred.<br>&nbsp;</p></li></ul><p></p>

<p>Zewail City of Science, Technology and Innovation is seeking to hire a dedicated and detail-oriented individual to join our team as a <strong>Student Guest Service Agent</strong>. This role is essential in ensuring a welcoming, organized, and supportive environment for our students, residents, and visitors. The ideal candidate will possess excellent communication skills, a proactive attitude, and a strong commitment to providing exceptional service in a fast-paced academic setting.</p><p>&nbsp;</p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Maintain accurate and up-to-date financial records for all residents and students.</p></li><li><p>Keep comprehensive records of all special requests, ensuring they are accessible at all times.</p></li><li><p>Respond to incoming phone calls promptly and provide accurate information to students and residents.</p></li><li><p>Manage the check-in process for new residents and students efficiently and professionally.</p></li><li><p>Demonstrate knowledge of and readiness to implement all emergency procedures when required.</p></li><li><p>Monitor, address, and follow up on all student and resident requests; provide necessary details such as room rates, directions, and registration assistance.</p></li><li><p>Greet and assist visitors, guests, and prospective students at the Admissions Center with professionalism and courtesy.</p></li><li><p>Assess visitor needs and either provide the requested information directly or refer them to the appropriate department or individual.</p></li></ul><p>&nbsp;</p><p>If you are organized, approachable, and enjoy working in a student-centered environment, we encourage you to apply and become a valued member of our academic community.</p><p>&nbsp;</p><p><strong>Requirements</strong></p><ul><li><p>Ability to work on a rotating shift schedule, including night shifts.</p></li><li><p>Proficiency in both English and Arabic (spoken and written).</p></li><li><p>Patience, active listening, and strong interpersonal skills.</p></li><li><p>Excellent organizational and multitasking abilities.</p></li><li><p>Advanced computer skills in Microsoft Windows and Office Suite (Word, Excel, PowerPoint, Outlook).</p></li><li><p>Strong communication and negotiation skills.</p></li><li><p>Proven ability to work independently as well as collaboratively within a team.</p></li><li><p>Capable of working under pressure with minimal supervision.</p></li><li><p>High level of discretion and ability to maintain confidentiality in all departmental matters.</p></li><li><p>Previous experience working with students or in an academic setting is preferred.<br>&nbsp;</p></li></ul><p></p>

<p>Zewail City of Science, Technology and Innovation is seeking to hire a dedicated and detail-oriented individual to join our team as a <strong>Student Guest Service Agent</strong>. This role is essential in ensuring a welcoming, organized, and supportive environment for our students, residents, and visitors. The ideal candidate will possess excellent communication skills, a proactive attitude, and a strong commitment to providing exceptional service in a fast-paced academic setting.</p><p>&nbsp;</p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Maintain accurate and up-to-date financial records for all residents and students.</p></li><li><p>Keep comprehensive records of all special requests, ensuring they are accessible at all times.</p></li><li><p>Respond to incoming phone calls promptly and provide accurate information to students and residents.</p></li><li><p>Manage the check-in process for new residents and students efficiently and professionally.</p></li><li><p>Demonstrate knowledge of and readiness to implement all emergency procedures when required.</p></li><li><p>Monitor, address, and follow up on all student and resident requests; provide necessary details such as room rates, directions, and registration assistance.</p></li><li><p>Greet and assist visitors, guests, and prospective students at the Admissions Center with professionalism and courtesy.</p></li><li><p>Assess visitor needs and either provide the requested information directly or refer them to the appropriate department or individual.</p></li></ul><p>&nbsp;</p><p>If you are organized, approachable, and enjoy working in a student-centered environment, we encourage you to apply and become a valued member of our academic community.</p><p>&nbsp;</p><p><strong>Requirements</strong></p><ul><li><p>Ability to work on a rotating shift schedule, including night shifts.</p></li><li><p>Proficiency in both English and Arabic (spoken and written).</p></li><li><p>Patience, active listening, and strong interpersonal skills.</p></li><li><p>Excellent organizational and multitasking abilities.</p></li><li><p>Advanced computer skills in Microsoft Windows and Office Suite (Word, Excel, PowerPoint, Outlook).</p></li><li><p>Strong communication and negotiation skills.</p></li><li><p>Proven ability to work independently as well as collaboratively within a team.</p></li><li><p>Capable of working under pressure with minimal supervision.</p></li><li><p>High level of discretion and ability to maintain confidentiality in all departmental matters.</p></li><li><p>Previous experience working with students or in an academic setting is preferred.<br>&nbsp;</p></li></ul><p></p>

<p><strong>1. Purpose of the Role</strong></p><p>The Senior School Librarian is responsible for managing, developing and promoting the Senior School Library, and for ensuring students are encouraged to read and participate in activities and competitions linked to books.</p><p></p><p><strong><br>2. Key Responsibilities</strong></p><ul><li><p>Manage physical, traditional and electronic resources in order to contribute to the school’s aim, objectives and targets for learning.</p></li></ul><p></p><ul><li><p>Update and implement the school library policy, which includes legal compliance, copyright and health and safety legislation supporting the school in meeting its targets.<br></p></li></ul><ul><li><p>Plan the library budget, monitoring budget spend, so that resources are used to best effect.</p></li></ul><p></p><ul><li><p>Advise key colleagues within the school and establish a high profile within the wider learning community to ensure appropriate access to learning resources.&nbsp;&nbsp;<br></p></li></ul><ul><li><p>Train students and staff to use information resources in order to promote learning and extend patterns of teaching.</p></li></ul><p></p><ul><li><p>Plan and deliver the library’s contribution to information literacy programmes within the school, encouraging reader development.</p></li></ul><p></p><ul><li><p>Analyse current educational initiatives and trends in library and information services so that the service is based on the best and most up-to-date information and methods.<br></p></li></ul><ul><li><p>Manage, train and develop other members of the team, so that all staff have the skills for current and planned activities&nbsp;<br></p></li></ul><ul><li><p>Organisation of the school’s annual Book Fair and general support for Book Week<br></p></li></ul><ul><li><p>Liaise with the Junior School Librarian</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>3. Person Specifications</strong></p><p><strong>3.1 Qualifications:</strong></p><ul><li><p>Professional qualification in librarianship, information management or information science.&nbsp;</p></li><li><p>Chartered Member of CILIP or other professional body (Desirable)<br></p></li></ul><p><strong>3.2 Experience: &nbsp;</strong></p><p>At least 2 years’ experience working in a library or information centre of a school or university.</p><p></p><p><strong>3.3 Skills and Competences:</strong></p><ul><li><p>The ability to acquire, organise, promote, manage and disseminate a wide range of resources to meet the diverse needs of the community.<br></p></li></ul><ul><li><p>A knowledge of current education frameworks.<br></p></li></ul><ul><li><p>Effective organisational skills.<br></p></li></ul><ul><li><p>Strong communication skills.</p></li></ul><p></p><ul><li><p>Information literacy teaching skills: specifically to support independent learning.</p></li></ul><p></p><ul><li><p>Reader development initiatives, including positive promotion of library use.</p></li></ul><p></p><ul><li><p>Strategic planning skills.</p></li></ul><p></p><ul><li><p>Budget management skills</p></li></ul><p></p><ul><li><p>Knowledge, understanding and competence in ICT, with specific reference to information systems in school libraries</p></li></ul><p></p><ul><li><p>Ability to Keep up-to-date with newly released publications and selections.</p></li></ul><p></p><ul><li><p>Learning support skills.</p></li></ul><p></p><h2></h2><p><strong>4. Safeguarding</strong></p><p>The British International School, Cairo, is committed to safeguarding and promoting the welfare of children and young people. All applicants will be subject to appropriate child protection screening, including reference checks.</p><p></p><p></p>

<ul><li><p>Plan and organize school activities, celebrations, competitions, and special events throughout the academic year.</p></li><li><p>Coordinate extracurricular activities, trips, themed days, assemblies, and student engagement programs.</p></li><li><p>Develop activity schedules and ensure smooth execution of all events.</p></li><li><p>Supervise the setup, organization, and management of school events and performances.</p></li><li><p>Coordinate with teachers, administration, and external vendors when needed.</p></li><li><p>Ensure all events are conducted safely, professionally, and successfully.</p></li><li><p>Encourage student participation in school activities and programs.</p></li><li><p>Support students in developing teamwork, leadership, creativity, and communication skills.</p></li><li><p>Create enjoyable and educational experiences that enhance school life.</p></li><li><p>Work closely with teachers and department heads to organize curriculum-related activities.</p></li><li><p>Coordinate with the marketing department for event promotion and media coverage.</p></li><li><p>Communicate event details, schedules, and requirements with parents and staff.</p></li><li><p>Prepare activity plans, reports, and event evaluations.</p></li><li><p>Manage activity resources, materials, and budgets when required.</p></li><li><p>Ensure all permissions, safety measures, and approvals are completed before activities.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>communications,Bachelor’s degree in Education, event management, Communications, or a related field.</p></li></ul><ul><li><p>Previous experience in schools, student activities, or event coordination is preferred.</p></li><li><p>Strong organizational and multitasking abilities.</p></li><li><p>Excellent communication and teamwork skills.</p></li><li><p>Ability to work under pressure and manage multiple events effectively.</p></li></ul><p></p>

<p>We are seeking an experienced and enthusiastic Senior Admissions Officer to join our Admissions Team. This is an excellent opportunity for a customer-focused professional who is passionate about education and committed to providing an exceptional experience for prospective families. As the Senior Admissions Officer, you will oversee the admissions journey from the initial enquiry through to student enrolment, ensuring every family receives professional, timely, and personalised support. You will also play a key role in achieving student recruitment targets, supporting admissions events, maintaining accurate records, and contributing to the continuous improvement of our admissions processes.</p><h3>Key Responsibilities</h3><ul><li>Manage the end-to-end admissions process from enquiry to enrolment.</li><li>Conduct informative and engaging school tours for prospective families.</li><li>Advise parents on the British Curriculum, school values, and admissions requirements.</li><li>Review applications and supporting documents for completeness and eligibility.</li><li>Coordinate student assessments and interviews with academic teams.</li><li>Prepare and issue admission offers and waiting list communications.</li><li>Maintain accurate records using the school s admissions and student information systems.</li><li>Ensure prompt and professional communication via phone, email, website enquiries, and walk-ins.</li><li>Build strong relationships with prospective and current families.</li><li>Monitor admissions pipelines and maintain accurate CRM data.</li><li>Produce admissions reports and monitor key performance indicators.</li><li>Represent the school at Open Days, exhibitions, and recruitment events.</li><li>Support the implementation of admissions and student recruitment strategies.</li><li>Work closely with the Marketing, Finance, and Academic teams to ensure a seamless admissions experience.</li><li>Provide guidance and day-to-day support to Admissions Officers when required.</li><li>Ensure compliance with school policies and Ministry of Education requirements.</li></ul><p>We are committed to creating an inspiring learning environment supported by dedicated professionals who are passionate about making a difference. Joining our team means becoming part of a collaborative, inclusive, and forward-thinking school community that values excellence, innovation, and continuous professional development.</p><h3>Safeguarding</h3><p>The school is committed to safeguarding and promoting the welfare of children and young people. All staff are expected to share this commitment. Successful applicants will be subject to safer recruitment checks, including references, ICPC, prohibition checks, and criminal background clearance.</p><p><strong>Desired Candidate Profile</strong></p><p>The successful candidate will have:</p><ul><li>A Bachelor s degree in Business Administration, Marketing, Education, or a related field.</li><li>At least 4 years of experience in admissions, enrolment, customer service, or student recruitment.</li><li>Previous experience within an international or British curriculum school (preferred).</li><li>Excellent spoken and written English.</li><li>Outstanding interpersonal and communication skills.</li><li>A strong customer service mindset with excellent relationship-building abilities.</li><li>High levels of organisation and attention to detail.</li><li>Confidence in managing multiple priorities in a fast-paced environment.</li><li>Proficiency in Microsoft Office applications.</li><li>Experience using CRM or Student Information Systems is an advantage.</li></ul>

<p>As our school community continues to grow, Kent College West Cairo is seeking an exceptional Arabic Teacher to join our expanding team. This is an exciting opportunity to become part of a dynamic and collaborative international school environment that values innovation, creativity, and student-centered learning. We are looking for a passionate and highly effective practitioner with experience in international schools who uses modern teaching techniques and engaging learning approaches to inspire students and support their academic growth. The successful candidate will contribute positively to our ambitious school community and uphold the highest standards of teaching and learning.</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications &amp; Experience</h2><ul><li>Bachelor s degree in Arabic Language, Education, or a related field</li><li>A recognised teaching qualification</li><li>Previous experience teaching within a well-established British school is essential</li><li>Strong subject knowledge and understanding of modern teaching methodologies</li><li>Ability to create engaging and student-centered learning experiences</li><li>Excellent classroom management and communication skills</li><li>Passion for student development and academic excellence</li><li>Fluency in Arabic and good English communication skills</li></ul><h2>Safeguarding Commitment</h2><p>Kent College West Cairo is committed to safeguarding and promoting the welfare of children and young people. The successful candidate will share this commitment and will be required to undergo comprehensive background checks, including an enhanced police clearance. All staff must adhere to the school s safeguarding policies and contribute to a safe, supportive learning environment. All shortlisted candidates will be subject to reference and appropriate criminal record checks.</p>

<p><br></p><p>Key Responsibilities Welcome and assist visitors, students, parents, and staff in a professional and courteous manner. Manage the school s reception area and ensure a positive first impression. Answer and direct phone calls, emails, and general enquiries efficiently. Support prospective families throughout the admissions process, including application guidance, document collection, and interview scheduling. Assist in organising admissions events such as Open Days, school tours, and orientation sessions. Maintain accurate records while ensuring confidentiality and compliance with data protection requirements. Handle incoming and outgoing mail, visitor registration, and other general administrative duties. Provide administrative support to the Admissions and School Administration teams as required.</p><p><strong>Desired Candidate Profile</strong></p><p>What We re Looking For Excellent verbal and written communication skills. Strong customer service and interpersonal skills. Excellent organisational and multitasking abilities. Good IT skills, including Microsoft Office. Previous experience in reception, customer service, administration, or a school environment is an advantage. A professional, positive, and approachable attitude.</p>