School agent Jobs

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <br><b> JOB SUMMARY</b></p> <p>Tahseen, an interdisciplinary hospitality leadership development program; aims at successfully driving increased levels of engagement and interest of Local Nationals into this ever-growing professional sector. Tahseen is a 12 18 month program in cooperation with Cornell University.</p> <p> </p> <p>CANDIDATE PROFILE </p> <p> </p> <p>Education and Experience </p> <p> </p> <p> High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p> <p>OR</p> <p> 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p> <p> </p> <p>CORE WORK ACTIVITIES </p> <p> </p> <p>Managing Discipline Work, Projects, and Policies </p> <p> Coordinates and implements accounting work and projects as assigned.</p> <p> Coordinates, implements, and follows up on audits for all areas of property operations.</p> <p> Complies with Federal and State laws applying to operations procedures.</p> <p> Generates and provides accurate and timely results in the form of reports, presentations, etc.</p> <p> Analyzes information and evaluates results to choose the best solution and solve problems.</p> <p> Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</p> <p> Balances ledgers.</p> <p> </p> <p>Supporting Property Operations</p> <p> Works with operations teams to develop an operational strategy that is aligned with the brand s business strategy and leads its execution.</p> <p> Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</p> <p> Evaluates if discipline teams are meeting service needs and provides feedback to teams.</p> <p> Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</p> <p> Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</p> <p> Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</p> <p> Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</p> <p> Reviews reports and financial statements to determine operations performance against budget.</p> <p> Communicates a clear and consistent message regarding departmental goals to produce desired results.</p> <p> </p> <p>Managing and Monitoring Activities that Affect the Customer and Guest Experience</p> <p> Provides excellent customer service by being readily available/approachable for all customers and guests.</p> <p> Takes proactive approaches when dealing with customers and guest concerns.</p> <p> Extends professionalism and courtesy to customers and guests at all times.</p> <p> Responds timely to customer service department request.</p> <p> Ensures all team members meet or exceed all hospitality requirements.</p> <p>Supporting Profitability</p> <p> Supports annual quality audits.</p> <p> Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</p> <p> </p> <p>Supporting Safety Standards and Work Procedures</p> <p> Implements property emergency plan.</p> <p> Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS.</p> <p> Implements and sustains property accident prevention programs.</p> <p> Follows property-specific recovery plans.</p> <p> </p> <p>Additional Responsibilities </p> <p> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</p> <p> Demonstrates self confidence, energy and enthusiasm.</p> <p> Manages group or interpersonal conflict.</p> <p> Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</p> <p> Manages time and possesses organizational skills.</p> <p> Presents ideas, expectations and information in a concise, organized manner.</p> <p> Uses problem solving methodology for decision making and follow up.</p> <p> Makes calls if necessary.</p> <p> </p> <p>Leadership Development</p> <p> Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</p> <p> Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</p> <p> </p> <p>Education for Employment (EFE)</p> <p> The EFE component uses a blend of locally and internationally developed Hospitality courses that have been especially created to prepare Local nationals for careers in the hospitality industry.</p> <p> This six-weeks part of Tahseen includes approximately 260hrs of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</p> <p> </p> <p>General Training</p> <p> Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2 3 weeks in each discipline. The six disciplines are:</p> <p> Rooms Operations</p> <p> Food &amp; Beverage</p> <p> Sales &amp; Marketing (BMSC)</p> <p> Human Resources</p> <p> Safety &amp; Security (Loss Prevention)</p> <p><br></p></div></div></section>

Company Description Raya CX is a next-generation BPO and customer experience management provider serving clients across diverse industries worldwide. Since 2001, the company has been a preferred partner for customer service, technical support, and global services for Fortune 1000 organizations across North America, Europe, the Middle East, and Africa. Raya CX delivers services from highly competitive and skilled labor markets, enabling consistent, high-quality customer interactions. Its integrated outsourcing solutions are supported by advanced technology, robust operational strategies, and a commitment to continuous improvement and innovation. Team members join a dynamic environment focused on delivering exceptional service and building long-term client relationships.<br>Role Description The French Speakers (Customer Service) role is a full-time, on-site position based in Qesm 2nd 6 October. In this role, team members respond to customer inquiries in French via phone, email, and chat, providing accurate information and resolving issues in a timely, professional manner. Daily responsibilities include handling account-related questions, troubleshooting service concerns, documenting interactions in the CRM system, and following established procedures and service level standards. The role also involves collaborating with supervisors and colleagues to escalate complex cases, share feedback on recurring issues, and contribute to process improvement. Consistent adherence to quality, confidentiality, and performance guidelines is essential.<br>Qualifications<br> <br>Strong proficiency in spoken and written French, with good command of English for internal communication. Customer service abilities, including active listening, empathy, problem-solving, and handling high volumes of inquiries professionally. Communication skills to convey information clearly, manage expectations, and maintain a courteous, service-oriented tone across channels. Technical comfort with computer systems, CRM or ticketing tools, and basic troubleshooting of online services and applications. Organizational skills to manage time, prioritize tasks, and maintain accurate records of customer interactions. Ability to work on-site in Qesm 2nd 6 October, with flexibility to follow shift schedules and meet performance targets. Previous experience in contact centers, customer support, or BPO environments is an advantage. High school diploma or equivalent required; post-secondary education in business, communication, or related fields is a plus.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, high-value outsourcing solutions that address each client’s unique business needs and support their core operations. With strong global coverage and cultural awareness, ETISAL International applies industry best practices and advanced technologies to enhance customer experiences. The company emphasizes transparency, flexibility, integrity, and a passion for service, consistently striving to exceed client expectations. ETISAL International values human capital and is committed to fostering a professional environment built on quality and continuous improvement.<br>Role Description This is a full-time, on-site English Voice & Non-Voice Account role based in Cairo, Egypt. The role involves handling inbound and outbound customer interactions in English via phone, email, chat, and other digital channels, ensuring timely and accurate responses. Daily tasks include resolving inquiries, providing product or service information, documenting interactions in internal systems, and escalating complex issues when necessary. The role also includes adhering to performance and quality standards, following scripts and guidelines where relevant, and maintaining a professional and empathetic communication style. Team collaboration, participation in ongoing training, and contribution to a positive work environment are key expectations.<br>Qualifications<br> <br>Strong Communication and Customer Service skills, with the ability to interact clearly, professionally, and empathetically in English. English Teaching and Training experience or skills, beneficial for supporting continuous improvement in language and service quality. Translation skills in English and Arabic, helpful for understanding and conveying information across languages when needed. Proficiency in basic computer applications, CRM tools, and typing skills suitable for non-voice (chat/email) support. Previous experience in call centers, BPO, or customer-facing roles is an advantage. Ability to work on-site in Cairo, Egypt, on a fixed morning shift schedule. Strong problem-solving skills, attention to detail, and the ability to follow structured processes and guidelines. High school diploma or equivalent required; a university degree in languages, business, or related fields is a plus.

Company Description 4level1 provides comprehensive English language programs tailored for adults and young adults, aligned with international CEFR standards. The organization focuses on developing practical communication skills across all language areas, helping learners build confidence in real-world academic, professional, and social contexts. Courses are delivered both online and in face-to-face formats to accommodate diverse learning needs. 4level1 teaches students across the Middle East remotely and offers in-person classes in Riyadh, creating a dynamic, multicultural learning environment. Team members contribute directly to learners’ success by supporting high-quality, outcome-oriented education. Role Description The Telesales Specialist is a full-time, on-site role based in Qesm El Maadi. This role involves engaging prospective learners and guardians via phone, explaining program offerings, and matching them with suitable courses. Daily tasks include making outbound calls, handling inbound inquiries, following up on leads, and maintaining accurate records in CRM or sales tracking systems. The Telesales Specialist collaborates with customer service and training teams to ensure a smooth enrollment process, address questions, and support retention initiatives. The role also includes meeting sales targets, providing clear information about course schedules and pricing, and gathering feedback to help improve services. Qualifications Strong customer-facing skills, including Customer Service and Customer Support abilities. Effective Communication skills, both spoken and written, with the ability to explain programs clearly and persuasively. Proven Sales capabilities, including experience with telesales, lead qualification, and closing enrollments. Experience in Training or education-related roles, or the ability to understand and present educational offerings confidently. Previous experience in call center, telesales, or customer contact environments is preferred. Comfort using CRM systems, spreadsheets, and other digital tools to track leads and performance. Ability to work in a fast-paced environment, meet targets, and manage time effectively. Proficiency in English; additional language skills relevant to the Middle East region are an advantage. High school diploma or equivalent required; further education in business, marketing, or languages is beneficial.

Company Description ALFA PLUS is a growing organization focused on delivering high-quality products and services to a diverse customer base. The company emphasizes customer satisfaction, efficient service, and long-term client relationships. ALFA PLUS values teamwork, professionalism, and continuous improvement in all areas of its operations. Team members are encouraged to contribute ideas, develop their skills, and support a collaborative work environment. The company offers opportunities for career development and performance-based growth.<br>Role Description The Telesales role at ALFA PLUS is a full-time, on-site position based in Egypt. The role involves making outbound and receiving inbound calls to present products and services, answering inquiries, and guiding potential customers through the sales process. Daily tasks include identifying customer needs, explaining features and benefits, handling objections, and closing sales in line with company targets. The Telesales team member will update and maintain accurate customer records, follow up on leads, and coordinate with other departments to ensure smooth order processing and after-sales support. The role also includes meeting individual and team performance metrics, adhering to call scripts and compliance guidelines, and participating in regular training and coaching sessions.<br>Qualifications<br> Strong communication and active listening skills, with the ability to build rapport and handle objections over the phone. Basic sales and negotiation skills, including experience working with sales targets or KPIs in a call center or telesales environment. Customer service orientation, with the ability to understand customer needs and provide clear, accurate information. Comfort using computers, CRM tools, and call-handling systems, with attention to detail in data entry and record keeping. Ability to work on-site in Egypt, manage time effectively, and stay organized in a fast-paced, target-driven setting. Previous experience in telesales, inside sales, or customer support is preferred but not mandatory. High school diploma or equivalent; additional education in business, marketing, or related fields is an advantage. Willingness to learn, adapt to feedback, and participate in ongoing training and development.

Company Description Grab Scholarship is the first global platform dedicated to connecting individuals with travel and study abroad opportunities. The company helps learners and travelers discover scholarships, programs, and educational experiences across countries and institutions. Grab Scholarship focuses on making international education more accessible by simplifying the search, application, and information-gathering process. Team members contribute to a mission-driven environment that supports global mobility, cultural exchange, and personal growth for users worldwide. Role Description This is a full-time, on-site Receptionist role based in Alexandria, Egypt. The Receptionist will be responsible for greeting visitors, managing front desk operations, answering and directing phone calls, and responding to general inquiries in a professional manner. Daily tasks include handling incoming and outgoing mail, maintaining visitor logs, scheduling and coordinating appointments or meeting rooms, and providing accurate information about the company’s services. The role also requires supporting basic clerical activities such as filing, data entry, and document preparation, while ensuring the reception area is organized and welcoming. The Receptionist will collaborate with internal teams to relay messages, assist with administrative requests, and contribute to a positive experience for visitors and staff. Qualifications Candidates should possess strong Receptionist Duties and Clerical Skills to manage front desk operations, scheduling, and basic administrative tasks. Candidates should possess excellent Phone Etiquette skills to handle calls, direct inquiries, and communicate clearly and professionally. Candidates should possess solid Communication and Customer Service skills to interact with visitors, students, partners, and team members in a courteous and helpful manner. Ability to stay organized, multitask, and maintain attention to detail in a fast-paced office environment. Proficiency with office software (e.g., email, word processing, spreadsheets) and comfort using modern communication tools. Fluency in English; knowledge of additional languages, especially Arabic, is an advantage. Previous experience in a receptionist, front desk, or customer-facing administrative role is preferred. High school diploma or equivalent required; additional training or coursework in administration or customer service is a plus.

Company Description Alorica is a global customer experience provider focused on creating long-term customer relationships by designing and delivering impactful brand experiences. As a full-service CX partner, Alorica combines proven performance, specialized industry expertise, and advanced technology to drive measurable results for clients. The company stands out by pioneering new approaches to customer experience, emphasizing integrity, authenticity, and strong client partnerships. With approximately 100,000 professionals across 17 countries, Alorica supports more than 250 brands in over 75 languages. Team members join a curious, creative, and connected community with diverse career opportunities worldwide.<br>Role Description This is a full-time, on-site Airline Customer Support role based in Qesm El Sheikh Zaid. The role involves assisting airline customers with inquiries related to reservations, ticket changes, flight information, baggage policies, and general travel support via phone, chat, or email. The team member will handle customer concerns, troubleshoot issues, and provide clear, professional guidance in B2-level English while following airline policies and Alorica’s quality standards. Daily responsibilities include documenting interactions accurately, escalating complex cases when necessary, and meeting performance metrics such as response time, customer satisfaction, and adherence to procedures. The role may also include offering appropriate services or upgrades and collaborating with supervisors and colleagues to enhance the overall customer experience.<br>Qualifications<br> <br>Strong Communication skills in English (B2 level), including clear speaking, active listening, and professional written responses. Customer Service skills, with the ability to handle inquiries, resolve complaints, and maintain a positive, empathetic attitude. Basic knowledge or strong interest in Airlines and Aviation, including common airline procedures, terminology, and customer touchpoints. Sales awareness, with the ability to identify customer needs and offer relevant services or upgrades when appropriate. Previous experience in contact centers, hospitality, travel, or related service industries is an advantage. Ability to work on-site in Qesm El Sheikh Zaid, follow structured schedules, and adapt to a fast-paced environment. Proficiency in using computer systems, CRM tools, and multiple applications while assisting customers. High school diploma or equivalent; additional education in tourism, hospitality, or business is a plus.

Company Description We are a workforce solutions and HR consultation provider that supports businesses in optimizing their teams and achieving their strategic objectives. Our services are customized to fit any type of business, helping organizations build positive and productive work environments. Guided by a vision to equip workforces for success and growth, we offer comprehensive support across business consultation, workforce management, and hiring. Our mission is to deliver top-notch HR services, including payroll, performance management, training, and medical insurance. By partnering with us, companies gain a reliable ally in strengthening their people operations and overall performance.<br>Role Description The Vet Clinic Front Desk role is a full-time, on-site position based in New Cairo. The team member will be the first point of contact for clients, greeting pet owners, answering phone calls, and managing appointment bookings. Daily responsibilities include handling patient check-in and check-out, maintaining accurate client and pet records, and coordinating with veterinarians and clinic staff to ensure smooth workflows. The role also involves processing payments, managing front desk inventory (such as forms and supplies), and responding to client inquiries with empathy and professionalism. The individual in this position will help create a welcoming environment, support efficient clinic operations, and uphold high standards of customer service.<br>Qualifications<br> Strong customer service and communication skills, with the ability to interact professionally and compassionately with clients and team members. Experience with front desk or administrative tasks such as appointment scheduling, record keeping, and handling phone calls and email inquiries. Basic computer proficiency, including use of scheduling software, data entry systems, and standard office applications. Organizational and time-management abilities to handle multiple tasks, prioritize effectively, and maintain attention to detail in a busy environment. Comfort working in an animal-care setting and collaborating closely with veterinary and clinical staff. Previous experience in a veterinary clinic, medical office, or customer-facing role is an advantage. High school diploma or equivalent; additional training in administration, customer service, or healthcare support is beneficial.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><br> </div> <div><b> Job Description </b><p> <strong>Learning &amp; Facilitation</strong> </p> <ul> <li>Review the Learning needs analysis for the hotel(s) prior to the budget</li> <li>Review with the hotel(s) the implementation and facilitation of a hotel(s) Training Plan and budget that is aligned with the hotel s goals and strategic plan</li> <li> Follow-up on all training activities within the hotel(s)</li> <li>Ensure the hotel(s) are 100% compliant with all Ennismore Compliance Training </li> <li>Ensure coordination and delivery of training programs of all internal providers</li> <li>Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked</li> <li>Assist their hotel(s) in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders</li> <li>Support the Quality and Learning Manager in the development of Departmental Trainers as required</li> <li>See where synergies can be made with regards to training programmes </li> <li>Participate in regional meetings / workshops and ensure such activities are rolled out as required in the hotel(s)</li> <li>Manage the Connect portal, Ennismore Learning (LMS) and Ennismore Lobby &amp; ensure colleague completion of all required training</li> <li>Supervise the completion of compliance training i.e., Ennismore Way, Anti-Bribery, Antitrust, GDPR, Fire Safety, School of Change, Sustainability, First Aid </li> <li>Review how cross training is used in the hotel(s) and see if there can be a way to do multi-property training</li> <li>Able to facilitate training to all levels in the hotel(s) </li> <li>Act as a champion of the creation of a learning culture</li> <li>Demonstrate proactivity in measuring both feedback about the learning experience as well as sustainable behavioural change. Is confident using Connect, Ennismore Learning &amp; Ennismore Lobby to create reports, can analyse and interpret this data to share with key stakeholders. Uses data for decision-making. </li> </ul> <p> <strong>Talent Development &amp; Performance Management</strong> </p> <ul> <li>Assists with the bi-annual Talent Review process in conjunction with the Department Heads are conducted and associated documentation maintained to the required standard.</li> <li>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans and goal setting as well as on the job training for Department Heads and in turn their teams</li> <li>Ensure Departments have adequate Departmental Trainers, and these are well utilised</li> <li>For all supervisory &amp; managerial positions have a transparent development programme in place in conjunction with the People &amp; Culture leader.</li> <li>Development of indirect reports to give them ongoing feedback and development.</li> </ul> <p> <strong>People &amp; Culture</strong> </p> <p> <strong>Employee Engagement and Communications</strong> </p> <ul> <li>Strive to increase employee s engagement by promoting a positive work environment where each team member is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each team member understands how they contribute to the company s success. This will include working on the Employee Engagement Survey (CultureAmp) and People &amp; Culture Audit.</li> <li>Ensure the Employee Engagement Survey Champions for the hotel/departmental action plans in order to increase employees engagement and improve Engagement scores year on year.</li> <li>Represent the organization as an exemplary ambassador the Ennismore Culture.</li> </ul> <p> <strong>Finance</strong> </p> <ul> <li>Plan the activities and understands how the contribution of the role will impact the performance of the hotel(s). </li> <li>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.</li> <li>Always exercise sound judgment and integrity to ensure confidentiality of protected information.</li> </ul> </div> <div><b> Qualifications </b><ul> <li>Bachelor s Degree/Master s Degree from a reputable hospitality/business school preferred in Hospitality or Business Administration, Psychology, Education, Human Resources Management (or equivalent)</li> <li>Minimum 7 years of total experience ideally with strong operations background</li> <li>At least 4 years of experience in in a leadership role</li> <li>High degree of professionalism with strong understanding of hotel operations and business acumen</li> <li>Excellent reading, writing and oral proficiency in English language</li> <li>Strong working knowledge of digital tools</li> <li>Strong leadership, interpersonal and training skills</li> <li>Excellent communication and customer contact skills</li> <li>Results and service oriented with an eye for details</li> <li>Ability to multi-task, work well in stressful &amp; high-pressure situations</li> <li>A motivator &amp; self-starter</li> <li>Well-presented and professionally always groomed</li> </ul> </div> <div><br> </div> <div></div></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.<br>The Leo Customer Support team is hiring a site leader for the new Cairo office locations. The role will manage the local Tier 2 Technical Care Agent (TCA) team to help transform the delivery experience for customers with unprecedented quality, efficiency and scale. Our team is actively seeking motivated, talented, and customer obsessed individuals who are eager to build and improve the experience for Leo customers. They will own the customer satisfaction journey from base case customer contacts through complex exceptions and escalation path customer issues.<br>Key job responsibilities<br>Scale the Leo CS site from zero headcount and new site construction to a fully productive network node in 12 months. This site will support global locations and run 24x7, largely supporting EU language contacts in real time across voice and chat channels as well as escalation handling via tickets and case management tools.<br>Own facilities management activities such as construction, associate transportation partnership, and site security by partnering with GREF, Security, and other supporting teams. <br>Help build, lead, and motivate a team of Tier 2 Leo TCAs responsible for delivering exceptional support to Leo B2C, SMB, and Field Service partners while achieving performance targets.<br>Provide ongoing coaching, training, and feedback to team members to enhance their skills and capabilities.<br>Oversee daily operations of the customer service department, including managing inbound inquiries and resolving customer issues.<br>Handle escalated customer inquiries or complaints with professionalism and empathy, seeking resolution to ensure customer satisfaction.<br>Develop and implement strategies to improve efficiency, productivity, and customer satisfaction levels.<br>Analyze customer feedback and data to identify trends, opportunities, and areas for improvement.<br>Conduct regular audits of customer interactions and provide feedback for improvement.<br>Collaborate with other departments, such as Learning and Development, Field Support, and Outsource Partners to ensure alignment and coordination in delivering a seamless customer experience.<br>Maintain accurate records of customer interactions, transactions, and inquiries using the Leo CRM system and trouble ticketing tools.<br>Monitor and analyze key performance indicators (KPIs) to ensure service level agreements (SLAs) are met.<br>Ability to work flexible Full-Time (40+ hours per week) schedule<br>A day in the life<br>As Site Leader, you will hire and develop a group of specialized multi-lingual agents tasked with resolving complex customer issues and escalations including account management, technical support, safety concerns, social media interactions, fraud prevention, installation services, and general customer support. Through collaboration with internal and external stakeholders, you will develop customer-centric solutions. Your team will serve as the primary identifier of emerging issues and trends affecting Leo customer satisfaction, while contributing to process refinements and product improvements that drive continuous improvements.<br>This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.<br>About the team<br>Leo Customer Support is part of the Leo Customer Operations team. Our mission is to plan, develop and execute on strategies to launch and operate Leo services globally through multiple distribution channels. Through regional and local country operations, our team is responsible for delivering revenue from residential and small business broadband services. On a global level, regional and country level, the team develops business models, local and regional partnerships and fixed service operations in service enabled countries.<br>- Bachelor's degree<br>- 4+ years of team management experience<br>- Experience using Windows Operating Systems and Microsoft Outlook<br>- Experience communicating to senior management and customers verbally and in writing<br>- Experience in complex problem solving, and working in a tight schedule environment<br>- Experience handling customer escalations<br>- Experience working with changing priorities and schedules<br>- Experience pulling and reporting data from numerous databases (using Excel, Access, SQL and/or other data management systems)<br>- Experience in Customer Service<br>- Strong leadership and interpersonal skills, with the ability to inspire and motivate team members<br>- Proficiency in using CRM software and other relevant tools to track and manage customer interactions<br>- Results-oriented, have high integrity, and a desire to be part of a world-class, rapidly expanding company<br>- Master's degree<br>- Experience hiring, developing, and managing high-performing technical teams<br>- Experience managing large teams across multiple locations and languages, or experience with current technologies to help handle the workflow in an inbound call/email center<br>- Six Sigma Green Belt, or Six Sigma Black Belt Certification<br>- Enterprise Support experience is a plus<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<strong>Role Description</strong> This is a full-time, on-site Sales Promoter role based in Cairo, Egypt. The Sales Promoter will actively engage with customers in retail and event environments to present OarccEgypt products, demonstrate features, and highlight benefits. Daily responsibilities include approaching potential customers, explaining product offerings clearly, answering questions, and guiding customers through the purchasing process. The role also involves maintaining product displays, monitoring stock levels, and reporting customer feedback and sales trends to the sales team. The Sales Promoter will collaborate with colleagues to meet sales targets, support promotional campaigns, and uphold a professional, customer-focused presence at all times.<br><strong>Qualifications<br></strong> <ul><li>Strong customer-facing skills, including Customer Service and Communication abilities.</li><li>Proven capability in Sales and Sales Promotion, with a focus on meeting and exceeding targets.</li><li>Comfort with basic technology and Operating Systems used for point-of-sale and reporting.</li><li>Ability to work on-site in Cairo, Egypt, with a flexible schedule that may include weekends or holidays.</li><li>Strong interpersonal skills, professional demeanor, and the ability to engage diverse customers.</li><li>Previous experience in retail, field promotion, or a similar sales role is preferred.</li><li>Basic proficiency in English and fluency in Arabic are advantageous.</li><li>High school diploma or equivalent; further education in business or marketing is a plus.</li></ul>

<ul><li><p>Coordinate with hiring managers to identify staffing needs</p></li><li><p>Determine selection criteria</p></li><li><p>Source potential candidates through online channels (e.g. social platforms and professional networks)</p></li><li><p>Plan interview and selection procedures, including screening calls, assessments and in-person interviews</p></li><li><p>Assess candidate information, including resumes and contact details, using our Applicant Tracking System</p></li><li><p>Design job descriptions and interview questions that reflect each position’s requirements</p></li><li><p>Lead employer branding initiatives</p></li><li><p>Organize and attend job fairs and recruitment events</p></li><li><p>Forecast quarterly and annual hiring needs by department</p></li><li><p>Foster long-term relationships with past applicants and potential candidates</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>2-4 years of experience as an HR Generalist</p></li><li><p>Proven work experience as a Talent Acquisition Specialist or similar role</p></li><li><p>Familiarity with social media, resume databases and professional networks&nbsp;</p></li><li><p>Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods</p></li><li><p>Knowledge of Applicant Tracking Systems (ATSs)</p></li><li><p>Excellent verbal and written communication skills</p></li><li><p>A keen understanding of the differences between various roles within organizations</p></li><li><p>BSc in Human Resources Management or relevant field</p></li><li><p>FMCG background is a plus.</p></li><li><p>Very Good Command in English written and spoken</p></li></ul><p><strong>Perks</strong></p><ul><li><p>Weekends: Friday &amp; Saturday.</p></li><li><p>9 Working hours.</p></li><li><p>Social bonuses for marriage and children's school</p></li></ul><p><strong>After 3 Months</strong></p><ul><li><p>Medical and Social insurance</p></li><li><p>Life Insurance</p></li><li><p>Monthly added KPI's to Basic salary</p></li></ul><p></p>

<p><strong>Entrepreneurship Teachers (Y1–Y9)</strong></p><p><strong>Silicon Valley International School (SVIS)</strong></p><p><strong>Location: New Administrative Capital, Cairo, Egypt</strong></p><p><strong>Type: Full‑time, On‑site</strong></p><p></p><p><strong><u>Why this role</u></strong></p><p>Join SVIS’s growing Entrepreneurship Department. You’ll deliver a hands‑on, project‑based program where students ideate, build real products, test with users, and present to authentic audiences.</p><p></p><p><strong>What you’ll do</strong></p><ul><li><p>Teach a sequenced, project‑based entrepreneurship pathway for Years 1–9 (design thinking, lean startup, basic finance, marketing, ethics).</p></li><li><p>Set clear objectives, use rubrics and checkpoints, guide teams from problem discovery to MVP, and run pitch days/showcases.</p></li><li><p>Track progress, provide timely feedback, and close learning gaps.</p></li><li><p>Support partnerships with startups/incubators; host talks, visits, and mini‑internships.</p></li><li><p>Contribute to makerspace readiness, classroom routines, resources, and compliance.</p></li><li><p>Maintain a safe, inclusive, “learn by doing” classroom with high expectations and student ownership.</p></li></ul><p></p><p><strong>Compensation</strong></p><ul><li><p>Competitive salary based on experience</p></li><li><p>Social &amp; medical insurance</p></li><li><p>Transportation</p></li><li><p>Tuition discount for dependents</p></li></ul><p></p><p><strong>Start Date</strong></p><ul><li><p>Immediately</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Must‑have qualifications</strong></p><ul><li><p>Bachelor’s in Business/Entrepreneurship/Economics/Management/Engineering, or Education.</p></li></ul><ul><li><p>1+ years of successful teaching in business/entrepreneurship/economics</p></li><li><p>Proven record using project‑based learning, design thinking, or lean startup with Y1–Y9.</p></li><li><p>Current safeguarding/child‑protection training (or willingness to complete prior to start).</p></li><li><p>Excellent communication and collaboration with students, families, and colleagues.</p></li></ul><p></p>

<p>Job Description</p><p><br></p><p>Liaise with Director of Entertainment / Rixy Club Supervisor to create a safe environment for all children attending the kids club / crèche</p><p>Ensure all parents fill in the registration form for their children correctly, containing the history of the child</p><p>Create an inventory for all toys / equipment at the club / crèche</p><p>Ensure all equipments are clean and properly maintained</p><p>Inform Assistant Recreation Manager / Recreation Supervisor for any need of additional toys or replacement of toys</p><p>Ensure to follow daily, weekly and monthly activity schedules as instructed by the Recreation Supervisor</p><p>Ensure all club’s rules and regulations are enforced at all times</p><p>Maintain club / crèche clean and tidy at all times</p><p>Be fully aware of club’s facilities, timings, promotions and prices</p><p><br></p><p>Qualifications</p><p><br></p><p>Education: at least High school or vocational diploma</p><p>Experience: At least 2 years of experience in the industry.</p><p>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</p><p>Courses and Training: Prior attendance in seminars and trainings related to the job.</p><p>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p><p>Skills: Is familiar with guest profiles based on his/her experience. Customer Service Orientation.</p><div><br></div><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

<p>Liaise with Director of Entertainment / Rixy Club Supervisor to create a safe environment for all children attending the kids club / cr che Ensure all parents fill in the registration form for their children correctly, containing the history of the child Create an inventory for all toys / equipment at the club / cr che Ensure all equipments are clean and properly maintained Inform Assistant Recreation Manager / Recreation Supervisor for any need of additional toys or replacement of toys Ensure to follow daily, weekly and monthly activity schedules as instructed by the Recreation Supervisor Ensure all club s rules and regulations are enforced at all times Maintain club / cr che clean and tidy at all times Be fully aware of club s facilities, timings, promotions and prices</p><p><strong>Desired Candidate Profile</strong></p><p>Education: at least High school or vocational diploma</p><p>Experience: At least 2 years of experience in the industry.</p><p>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</p><p>Courses and Training: Prior attendance in seminars and trainings related to the job.</p><p>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p><p>Skills: Is familiar with guest profiles based on his/her experience. Customer Service Orientation.</p>

<h4><strong>About MICA Academy:</strong></h4><p>MICA Academy is a Secondary Technological School affiliated with the Productivity and Vocational Training Department (PVTD), located in Giza. We offer specialized technical education programs for students aged 15 to 18, equipping them with practical and foundational skills in Software Engineering, IT Infrastructure, Embedded Systems, Robotics, and Artificial Intelligence.<br><br><strong>Key Responsibilities:</strong></p><ul><li><p>Deliver interactive lectures and hands-on lab sessions covering Java, Databases, and core IT/Software concepts.</p></li><li><p>Develop, update, and enhance educational materials, curriculum modules, and practical assignments.</p></li><li><p>Assess student performance through continuous evaluations, projects, and practical exams.</p></li><li><p>Mentor students in hands-on technical projects and encourage problem-solving methodologies.</p></li></ul><p></p><p><strong>Requirements</strong></p><h4><strong>Job Requirements:</strong></h4><ul><li><p><strong>Education:</strong> Bachelor’s degree in Computer Science, Computer Engineering, Communications Engineering, Mechatronics, or a related field.</p></li><li><p><strong>Core Technical Knowledge:</strong></p><ul><li><p>Strong knowledge of Java programming and Object-Oriented Programming (OOP) concepts.</p></li><li><p>Solid understanding of Databases, JDBC, Oracle SQL, and PL/SQL.</p></li><li><p>Foundational understanding of Networking, Operating Systems, Systems Administration, and IT Infrastructure.</p></li></ul></li><li><p><strong>Experience:</strong> Previous experience in teaching, training, or developing technical learning materials and curricula.</p></li><li><p><strong>Soft Skills:</strong> Excellent communication, presentation, and classroom management skills.</p></li></ul><h4><strong>Preferred / Plus Skills:</strong></h4><ul><li><p>Knowledge or experience with <strong>Flutter</strong> for cross-platform mobile application development is a strong plus.</p></li><li><p>Familiarity with Embedded Systems, Robotics, or basic AI concepts.</p></li></ul><p></p>

<p>Art Teachers have the responsibility to instill an understanding and appreciation for the arts in their students. They plan and execute art-based curriculum, while also helping students develop their own creative abilities. Their duties and responsibilities may include:</p><p>Developing lesson plans and instructional materials for art classes</p><p>Teaching students about various art techniques, including drawing, painting, sculpture, and more</p><p>Organizing and implementing an instructional program that aligns with the school s philosophy and goals</p><p>Instructing students on the use and care of tools and equipment used in art</p><p>Evaluating and grading students work, including providing feedback to improve their skills</p><p>Maintaining discipline and classroom control that fosters a safe and productive learning environment</p><p>Keeping records of student attendance, grades, and progress</p><p>Organizing art exhibitions to showcase students work</p><p>Attending professional development workshops and training to improve teaching practices</p><p>Ordering and maintaining art supplies and materials</p><p><strong>Desired Candidate Profile</strong></p><ul><li>A bachelor s degree in Fine Art or Art Education</li><li>A valid teaching license or certification</li><li>Proven experience as an Art Teacher</li><li>Strong portfolio showcasing your artistic abilities</li><li>Proficiency in various types of art techniques and mediums</li><li>Excellent verbal and written communication skills</li><li>Strong classroom management skills</li><li>Ability to inspire and motivate students</li></ul><p>Tuition Discount for Dependents</p><p>Medical Insurance for Self</p><p>Transportation</p>

<p>Curriculum Development: Design and implement Arabic language curricula aligned with educational standards and program objectives, including reading, writing, speaking, and comprehension skills. Classroom Instruction: Deliver engaging lessons for students of varying proficiency levels, using interactive activities, multimedia, and real-life examples to enhance learning. Assessment and Feedback: Conduct regular evaluations through quizzes, tests, assignments, and oral assessments, providing constructive feedback to support student improvement. Cultural Integration: Incorporate Arabic culture, history, and literature into lessons to deepen students understanding and appreciation of the language. Individualized Support: Offer additional guidance to students needing extra help, ensuring inclusive and culturally sensitive learning environments. Classroom Management: Maintain a positive, organized, and interactive classroom atmosphere conducive to learning. Collaboration: Work with colleagues and educational staff to enhance the language program and participate in professional development opportunities.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>An appropriate university qualification in Arabic or a related field, with an approved educational qualification.</li><li>We welcome previous teaching experiences or recent graduates</li><li>A deep understanding of educational best practices and modern learning strategies.</li><li>Excellent communication skills and professional relationships with students, parents, and colleagues.</li><li>A firm commitment to protecting children and promoting their well-being.</li><li>The ability to contribute effectively to school life and extracurricular activities.</li></ul>

<p>Company Description With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues. A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience. Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh</p><p><strong>Desired Candidate Profile</strong></p><p>Education: At least a high school or vocational diploma. Experience: Can learn the job in 3 year and perform duties at expected level. Foreign Language: Not required. Courses and Seminars: Prior attendance in trainings in the related field. Computer Literacy: Not required. Skills: Has knowledge of and is capable of using the products, kitchen and equipment. Expected to use non-standard, specific tools and devices related to the job and that can be learned in a few months.</p>

<ul><li><p>Contact prospective students via phone to introduce SYE Community Academy's courses and services.</p></li><li><p>Follow up on leads generated through marketing campaigns, social media, and referrals.</p></li><li><p>Understand students' needs and recommend suitable programs.</p></li><li><p>Explain course details, fees, schedules, and enrollment procedures.</p></li><li><p>Achieve daily, weekly, and monthly sales and enrollment targets.</p></li><li><p>Maintain accurate records of customer interactions in the CRM system.</p></li><li><p>Address customer questions and resolve concerns professionally.</p></li><li><p>Coordinate with the admissions and customer service teams to ensure a smooth enrollment process.</p></li><li><p>Build and maintain positive relationships with prospective and existing students.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>High school diploma or equivalent; a bachelor’s degree is preferred.</p></li><li><p>Minimum 1 year of experience in telesales, telemarketing, customer service, or a related sales role (fresh graduates with strong communication skills may also apply).</p></li><li><p>Excellent verbal communication and interpersonal skills.</p></li><li><p>Strong persuasion, negotiation, and closing skills.</p></li><li><p>Ability to achieve sales and enrollment targets.</p></li><li><p>Good command of English; Arabic fluency is required.</p></li><li><p>Basic computer skills, including Microsoft Office and CRM systems.</p></li><li><p>Ability to handle objections and respond to customer inquiries professionally.</p></li><li><p>Strong organizational and time-management skills.</p></li><li><p>Positive attitude, self-motivation, and the ability to work both independently and as part of a team.</p></li><li><p>Willingness to work flexible hours when needed to follow up with prospective students.</p></li></ul><p></p>