Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, high-value outsourcing solutions that address each client’s unique business needs and support their core operations. With strong global coverage and cultural awareness, ETISAL International applies industry best practices and advanced technologies to enhance customer experiences. The company emphasizes transparency, flexibility, integrity, and a passion for service, consistently striving to exceed client expectations. ETISAL International values human capital and is committed to fostering a professional environment built on quality and continuous improvement.
Role Description This is a full-time, on-site English Voice & Non-Voice Account role based in Cairo, Egypt. The role involves handling inbound and outbound customer interactions in English via phone, email, chat, and other digital channels, ensuring timely and accurate responses. Daily tasks include resolving inquiries, providing product or service information, documenting interactions in internal systems, and escalating complex issues when necessary. The role also includes adhering to performance and quality standards, following scripts and guidelines where relevant, and maintaining a professional and empathetic communication style. Team collaboration, participation in ongoing training, and contribution to a positive work environment are key expectations.
Qualifications

Strong Communication and Customer Service skills, with the ability to interact clearly, professionally, and empathetically in English. English Teaching and Training experience or skills, beneficial for supporting continuous improvement in language and service quality. Translation skills in English and Arabic, helpful for understanding and conveying information across languages when needed. Proficiency in basic computer applications, CRM tools, and typing skills suitable for non-voice (chat/email) support. Previous experience in call centers, BPO, or customer-facing roles is an advantage. Ability to work on-site in Cairo, Egypt, on a fixed morning shift schedule. Strong problem-solving skills, attention to detail, and the ability to follow structured processes and guidelines. High school diploma or equivalent required; a university degree in languages, business, or related fields is a plus.