Company Description ALFA PLUS is a growing organization focused on delivering high-quality products and services to a diverse customer base. The company emphasizes customer satisfaction, efficient service, and long-term client relationships. ALFA PLUS values teamwork, professionalism, and continuous improvement in all areas of its operations. Team members are encouraged to contribute ideas, develop their skills, and support a collaborative work environment. The company offers opportunities for career development and performance-based growth.
Role Description The Telesales role at ALFA PLUS is a full-time, on-site position based in Egypt. The role involves making outbound and receiving inbound calls to present products and services, answering inquiries, and guiding potential customers through the sales process. Daily tasks include identifying customer needs, explaining features and benefits, handling objections, and closing sales in line with company targets. The Telesales team member will update and maintain accurate customer records, follow up on leads, and coordinate with other departments to ensure smooth order processing and after-sales support. The role also includes meeting individual and team performance metrics, adhering to call scripts and compliance guidelines, and participating in regular training and coaching sessions.
Qualifications
Strong communication and active listening skills, with the ability to build rapport and handle objections over the phone. Basic sales and negotiation skills, including experience working with sales targets or KPIs in a call center or telesales environment. Customer service orientation, with the ability to understand customer needs and provide clear, accurate information. Comfort using computers, CRM tools, and call-handling systems, with attention to detail in data entry and record keeping. Ability to work on-site in Egypt, manage time effectively, and stay organized in a fast-paced, target-driven setting. Previous experience in telesales, inside sales, or customer support is preferred but not mandatory. High school diploma or equivalent; additional education in business, marketing, or related fields is an advantage. Willingness to learn, adapt to feedback, and participate in ongoing training and development.