Residential supervisor Jobs
4783 Jobs Found
<ul data-start="927" data-end="1515"><li data-section-id="1dmgchn" data-start="927" data-end="1037">Assist in managing the construction execution of OHTL projects from mobilization through project completion.</li><li data-section-id="1g560j7" data-start="1038" data-end="1181">Coordinate all site construction activities, including foundation works, tower erection, conductor stringing, testing, and project close-out.</li><li data-section-id="15ixkgw" data-start="1182" data-end="1320">Ensure construction activities are carried out according to approved drawings, specifications, method statements, and project schedules.</li><li data-section-id="o3ploy" data-start="1321" data-end="1416">Monitor construction progress and support the implementation of recovery plans when required.</li><li data-section-id="3jeg78" data-start="1417" data-end="1515">Assist in achieving project milestones while maintaining quality, cost, and schedule objectives.</li><li data-section-id="ajuktf" data-start="1543" data-end="1648">Coordinate daily construction activities with site engineers, supervisors, subcontractors, and vendors.</li><li data-section-id="lnd2ni" data-start="1649" data-end="1761">Liaise with Engineering, Procurement, Planning, QA/QC, and HSE departments to ensure smooth project execution.</li><li data-section-id="1hr58hc" data-start="1762" data-end="1847">Support resource planning, including manpower, equipment, materials, and logistics.</li><li data-section-id="1dtd2kx" data-start="1848" data-end="1939">Participate in project coordination meetings with clients, consultants, and stakeholders.</li><li data-section-id="12nbls4" data-start="1940" data-end="2031">Resolve day-to-day site issues and escalate critical matters to the Construction Manager.</li><li data-section-id="pw2atj" data-start="2066" data-end="2208">Supervise foundation construction, tower assembly, tower erection, conductor and OPGW stringing, earthing works, and associated civil works.</li><li data-section-id="o3a82g" data-start="2209" data-end="2302">Ensure construction works comply with approved engineering designs and client requirements.</li><li data-section-id="1tvtua9" data-start="2303" data-end="2355">Verify work completion before inspection requests.</li><li data-section-id="5tvqte" data-start="2356" data-end="2409">Monitor subcontractor productivity and performance.</li><li data-section-id="1ulw2k8" data-start="2410" data-end="2457">Ensure timely completion of punch-list items.</li><li data-section-id="zfoewk" data-start="2503" data-end="2570">Ensure compliance with approved Inspection and Test Plans (ITPs).</li><li data-section-id="9n0dj2" data-start="2571" data-end="2644">Coordinate inspections with QA/QC engineers and client representatives.</li><li data-section-id="1vlre0u" data-start="2645" data-end="2716">Review Non-Conformance Reports (NCRs) and support corrective actions.</li><li data-section-id="1e5c7kg" data-start="2717" data-end="2793">Ensure all construction records and as-built documentation are maintained.</li><li data-section-id="ih49c" data-start="2838" data-end="2880">Promote a strong safety culture on site.</li><li data-section-id="mmz6eg" data-start="2881" data-end="2971">Ensure compliance with company HSE policies, client requirements, and local regulations.</li><li data-section-id="11dv5qd" data-start="2972" data-end="3045">Participate in toolbox talks, safety inspections, and risk assessments.</li><li data-section-id="vwrj4y" data-start="3046" data-end="3124">Ensure safe lifting operations, working at height, and stringing activities.</li><li data-section-id="13c769c" data-start="3125" data-end="3194">Report and investigate incidents and implement preventive measures.</li><li data-section-id="shlez8" data-start="3225" data-end="3284">Monitor daily, weekly, and monthly construction progress.</li><li data-section-id="bm605f" data-start="3285" data-end="3358">Support the preparation of construction schedules and look-ahead plans.</li><li data-section-id="xq5oio" data-start="3359" data-end="3416">Identify project risks and propose mitigation measures.</li><li data-section-id="1r28jl0" data-start="3417" data-end="3479">Submit regular progress reports to the Construction Manager.</li><li data-section-id="h5kjt8" data-start="3480" data-end="3541">Monitor resource utilization and construction productivity.</li></ul>
<p>· Develop, review, and implement credit policies, procedures, and lending guidelines in line with company strategy and FRA regulations.</p><p>· Oversee credit assessment and approval activities across Microfinance and SME credit functions.</p><p>· Review high-risk, exceptional, and large credit cases prior to approval or escalation.</p><p>· Ensure compliance with internal credit frameworks, governance standards, and regulatory requirements.</p><p>· Monitor portfolio quality indicators including PAR, delinquency ratios, approval/decline ratios, and portfolio concentration risks.</p><p>· Analyze credit trends, emerging risks, and portfolio performance to recommend corrective actions and mitigation plans.</p><p>· Monitor and improve Credit Turnaround Time (TAT) across all branches and operational channels.</p><p>· Ensure consistency and quality of credit analysis and underwriting standards.</p><p>· Coordinate with Risk, Operations, Legal, Compliance, Finance, and Business teams to support efficient credit processes.</p><p>· Prepare periodic credit performance dashboards, portfolio analysis reports, and management presentations.</p><p>· Support strategic initiatives related to portfolio growth, risk optimization, and operational efficiency.</p><p>· Lead, coach, and evaluate Credit Supervisors, Senior Analysts, and Credit Teams to ensure high performance and capability development.</p><p>· Support training and development initiatives to enhance technical and behavioral competencies within the credit function.</p><p>· Ensure proper workload distribution, performance monitoring, and succession planning within the department.</p><p>· Participate in audit reviews and ensure proper implementation of audit recommendations and corrective actions.</p><p>· Identify opportunities for process improvement, automation, and operational enhancement within credit operations.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Support and manage the damaged parcel process across Bosta's network by reviewing reported damage cases, ensuring proper classification and documentation, coordinating with operational stakeholders, and helping drive initiatives that reduce parcel damage and improve handling practices. Job Code : Incremental 2026OPER-150</p><p>Key Responsibilities</p><ul><li>Review damaged parcel cases submitted by hub teams and assess supporting evidence, including photos and incident details.</li><li>Approve or reject damage claims according to established guidelines and policies.</li><li>Classify damaged parcels based on damage type and severity.</li><li>Determine and coordinate the appropriate next steps for damaged parcels, including disposal, return, recovery, or further investigation.</li><li>Act as the main point of contact for damage-related inquiries from Hub Supervisors, Area Managers, Investigations, and other operational stakeholders.</li><li>Train and support hub teams on proper damage reporting procedures, documentation standards, and photo requirements.</li><li>Follow up with hubs to ensure timely and accurate submission of damage cases.</li><li>Maintain accurate records of all damage cases and decisions.damage trends and highlight recurring issues to relevant stakeholders.</li><li>Support root cause investigations and recommend actions to reduce future damage incidents.</li><li>Collaborate with Commercial and Operations teams to identify opportunities to improve packaging, handling, and operational processes.</li><li>Prepare regular reports on damage volumes, classifications, and trends.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>0 2 years of experience in Operations, Logistics, Supply Chain, Quality, or a related field.</li><li>Fresh graduates are encouraged to apply.</li><li>Strong attention to detail and ability to make objective decisions.</li><li>Good analytical and problem-solving skills.</li><li>Strong communication and stakeholder management abilities.</li><li>Proficiency in Excel or Google Sheets.</li></ul><p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p><p></p></section>
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<strong>Who We Are:</strong><br>Maa-Althahab is a Subsidiary brand from MAISON DE MAA Group, a leading and most famous fragrance brand in the Middle East and Africa. Founded in 2006, the company pursued innovative thinking in making unique global perfumes which match the lifestyles and personalities of all clients.<br><strong>Primary Function:</strong><br>responsible for tracking and recording inventory movements, ensuring accuracy in stock records, and reconciling physical inventory with system data. The role supports warehouse operations by maintaining proper documentation, preparing inventory reports, and ensuring compliance with financial policies and procedures.<br><strong>Key Responsibilities:</strong><br><ul><li>Review and reconcile the daily recording of sales and purchase invoices for retail branches in Cairo branches.</li><li>Conduct periodic visits to branches to review accounting operations and provide support to branch managers.<br>Prepare and submit daily and monthly financial reports to the Finance Department.</li><li>Respond to ad hoc and seasonal reporting requests from the Finance Department, such as promotional and item sales reports.</li><li>Maintain ongoing communication with branch managers to resolve accounting and technical issues.</li><li>Review sales invoices and identify price violations or unauthorized promotional offers.<br>Prepare comprehensive monthly reports for all retail branches to support daily sales recording and share them with branch supervisors.</li><li>Provide accounting support to branch supervisors and supply them with necessary sales reports.</li><li>Prepare income statements for retail branches in Cairo malls and branches</li><li>Conduct monthly analysis of branch expenses and reconcile them with their supporting documents.</li><li>Follow up on e-commerce platforms' accounts and requests, and coordinate with warehouses to process orders and settle their accounts on the system.</li><li>Conducting a periodic inventory of goods in warehouses and branches</li><li>Carrying out goods transfers from one branch to another on the system</li></ul><br><strong>Qualifications:</strong><br><ul><li>Bachelor's degree in Accounting, Finance, or a related field.</li><li>Minimum of 3-5 years of experience in retail accounting or branch financial oversight.</li><li>Strong understanding of accounting principles, financial reconciliation, and reporting.</li></ul><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Responsible for defining country expansion plans to reach growth targets</p><p>Full functional knowledge of maintenance and engineering works required, including end-to-end planning and execution of store scouting, layout design, tender analysis, contract awarding, construction, and commissioning</p><p>Leads and coordinates between different functions to reach the right decision on areas to expand in (logistics, commercial, operations, legal & city heads)</p><p>Accountable for the creation and implementation of best practice maintenance vision, strategy, policies, processes and procedures to aid and improve operational performance</p><p>Manages the construction & procurement cycle from the Pre leasing until the go live (tendering, drawings, BOQs & negotiations)</p><p>Negotiates contracts with landlords to reach the targeted budget</p><p>Ensures alignment between the different functions until the go live date (operations, commercial, legal & logistics)</p><p>Leading a team of maintenance supervisors, technicians, and multiple external vendors to ensure that all maintenance requirements are properly fulfilled for all stores in Egypt (equipment list, equipment maintenance, facilities management)</p><p>Owns the maintenance related overhead budget and accountable to drive optimization to reach the business targets</p><p>Designs and manages the maintenance team resources to ensure efficient utilization</p><p>Leads others to solve complex problems; uses analytical thinking, tools and judgement to identify innovative solutions</p><p>Manages & accountable for delivering the operations optimization initiatives along with the operations team (e.g. Layout optimization, dispatch areas...etc.)</p><p>Manages & accountable for the CPAEX & OPEX related to maintenance & construction</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Mechanical or Mechatronics Engineering, with at least 5 years of experience in cold chain maintenance.</li><li>Great stakeholder management experience both internally and externally.</li><li>Team management</li><li>You are someone energized by the unknown and look forward to learning each day on the job.</li><li>Language skills: Fluent English and Arabic would be a plus.</li></ul><p></p></section>
Planning Coordinator<br> <br>Sukari is located approximately 750km from Cairo and 25km from Marsa Alam on the Red Sea. First gold was poured in June 2009 and commercial production began in April 2010, making Sukari the first modern gold mine in Egypt, a country which in ancient times was a prolific producer of the precious metal. Sukari conducts both open-pit and underground mining operations, each employing specialized mining methods tailored to the orebody characteristics and operational requirements.<br> <br>The Role<br> <br>The Planning Coordinator is responsible developing, updating, and tracking comprehensive, Projects schedules for (CAPEX) Portfolio within the gold mine. Based in the Projects Department, this role focuses on the detailed planning and tracking of all projects. The coordinator ensures all field execution data, critical path schedules, and logistics tracking are accurately maintained to support safe, cost-effective project delivery and minimize site interface risks.<br> <br>Location: On-site in Marsa Alam Contract Type: Permanent, full-time Schedule: 40/20 working roster Compensation: Competitive salary and comprehensive benefits package <br>The Key Responsibilities<br> <br>Project Scheduling & Critical Path Analysis<br>Develop, update, and maintain integrated project master schedules using software like Primavera P6 or MS Project. Identify the project critical path, monitor schedule variances, and proactively model "what-if" scenarios to mitigate potential delays. Resource & Material Coordination<br>Estimate and allocate labor hours, specialized tooling, cranes, and contractor resources across multiple active mining projects. Partner with the Procurement and Logistics teams to track long-lead equipment fabrication and delivery statuses to ensure on-site readiness. Break down complex engineering drawings into sequential work packs, detailed bills of materials (BOM), and step-by-step field tasks. Progress Tracking & Performance Reporting<br>Collect daily and weekly progress updates from Project Supervisors and contractors to update project health metrics (Earned Value Management). Generate clear project dashboards highlighting Key Performance Indicators (KPIs), schedule compliance, and resource burn rates. Highlight schedule risks to project leadership early, along with proposed recovery plans or acceleration strategies. Change Management & Closeout<br>Assess the schedule and resource impacts of engineering change orders, updating the project baseline accordingly. Facilitate post-project reviews to archive accurate "as-built" project data, lessons learned, and final closeout documentation. The Requirements:<br>Experience & Education:<br> <br>Education: Bachelor’s degree in engineering, Construction Management, Project Management, or a related field. Professional planning certifications (e.g., AACE, PMI-SP) are highly regarded. Experience: 10+ years of projects construction planning or scheduling experience in heavy industrial sectors, with a strong preference for mining, mineral processing, or major capital expansion environments. Technical Skills: Advanced proficiency in Primavera P6 or Microsoft Project. Strong capability in reading engineering blueprints, P&IDs, and structural layouts. Certification in project management (PMP or equivalent), Cost Engineering (CCE/CCP), or Financial Analysis (CFA/MBA) is an added advantage. Proven track record in managing, forecasting, and controlling complex multi-million-dollar project portfolios (budgets >$100M).<br> • Expertise in financial modelling, cost engineering, work breakdown structures (WBS), and earned value management (EVM). Advanced knowledge of Power BI, including data modelling, DAX formulas, and visualization design. Provide reports/metrics including Critical Path, Earned Value, S-Curves, EAC variance, Critical milestones movement, KPIs & Labor and Equipment forecasts. Familiarity with construction sequencing, milestones, and resource allocation Communication: Confident communicating clear rules to fast-moving engineering and field teams. Organization: Capable of handling massive volumes of data across multiple mine sections. Problem-Solving: Proactive in chasing down delayed approvals or unresolved technical queries.
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<span>Envision Employment Solutions is currently looking for a Maintenance Engineer for one of our partners, a global leader in Information Technology Services & Consulting !<br> Job Summary: The Maintenance Engineer is directly responsible for the hands-on configuration, maintenance and support for the audio, video and film studio production equipment, typically the Video Playback devices not the IT equipment.<br> Responsibilities: Develop knowledge of audio, video, film and IT systems and assist in supporting the specific needs for these systems Assist studio supervisors and engineering team with video equipment installation and set-up, and maintenance to ensure technical signal quality standards are being met Perform troubleshooting, repair, and preventative maintenance of audio, video, & film studio equipment, computers, and IT room computer hardware Perform audio and video equipment and systems setup, gain structure, processing and leveling Perform and document regularly scheduled preventative maintenance procedures, escalating and resolving issues with equipment Identify and correct causes of equipment and system failures, document all incidents, and recommend means of preventing equipment and system failures.<br> Perform first tier VTR maintenance; including preventative maintenance, troubleshooting, alignment, board exchange, and coordination of vendor out-sourced maintenance Frequently moves various equipment into and out of their assigned racks.<br> Network configuration of AV devices Communicate with third parties, such as the equipment vendors and or program providers, to troubleshoot and resolve technical issues Recommend appropriate solutions including vendor repair, in-house repair or equipment replacement.<br> Specify parts to be ordered for repairs.<br> Education & Professional Background: Bachelor’s degree or technical diploma in Electronics, Electrical Engineering, Communications Engineering, Broadcast Engineering, Media Technology, or a related technical field.<br> Relevant technical certifications in broadcast engineering, audiovisual systems, electronics repair, networking, or equipment maintenance are an advantage.<br> Hands-on technical background in audio, video, film, broadcast, or studio production environments is highly preferred.<br> Experience Requirements: 3–5 years of relevant experience in audiovisual maintenance, broadcast engineering, studio engineering, technical operations, or equipment support.<br> Proven experience maintaining, configuring, troubleshooting, and repairing audio, video, film, or studio production equipment.<br> Experience supporting video playback devices, VTRs, signal routing equipment, broadcast audio/video systems, or similar production hardware.<br> Previous experience working in a broadcaster, post-production facility, media production studio, digitization facility, archive, AV service provider, or technical operations environment is highly preferred.<br> Experience coordinating with vendors, equipment suppliers, or outsourced maintenance providers for repair, replacement, and technical support activities.<br> Technical Skills: Strong working knowledge of broadcast audio, video, film, and studio production equipment.<br> Ability to install, configure, test, and maintain video playback devices and related AV systems.<br> Experience performing preventive maintenance, troubleshooting, board exchange, alignment, equipment inspection, and technical fault diagnosis.<br> Understanding of audio and video signal quality standards, gain structure, signal processing, leveling, and system calibration.<br> Ability to configure AV devices on a network and understand basic IP/networking concepts related to AV equipment.<br> Familiarity with IT room hardware and computer hardware used in production environments is an advantage, although the role is primarily focused on AV and playback equipment rather than general IT support.<br> Ability to specify spare parts, recommend repairs, and assess whether equipment should be repaired internally, repaired by a vendor, or replaced.<br></span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Develop learning strategies and plans with management based upon deficiencies identified in a needs assessment. Evaluate skill level of employees. Select employee participants in collaboration with manager s nominations. Seek out employee participants and market the opportunities to learn to always keep a full schedule of either classes or tutoring sessions. Design, develop, and produce training materials (e.g., facilitator/participant workbooks, manuals, brochures, job aids, posters) for progressive coursework and sessions. Select and specify any materials, books or other collateral required in the instruction process. Prepare for training classes (e.g., materials, setup classes, breakdown classes). Design and create interactive training in various formats. Specify computer or electronic training tools required for instruction. Maintaining attendance records for each participating employee. Maintain discipline and decorum in the classroom. Facilitate a presentation event including management, course graduation certificates, etc. Remove employee participants that do not adhere to class behaviour and study requirements. Actively listen and respond positively to questions, concerns, and requests to resolve issues, delight, and build trust. Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, or moving objects out of the way). Assist other employees to ensure proper coverage. Welcome and acknowledge each and every person with a smile, eye contact, and a friendly verbal greeting, using the person s name when possible. Speak using clear, appropriate and professional language. Discuss work topics, activities, or problems with co-workers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Talk with and listen to other employees to effectively exchange information Collaborate with management to formally recognize hourly employees performance contributions. Ensure that hourly employees are trained. Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies and training materials). Assign and ensure tasks are completed on time and that they meet appropriate quality standards. Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements. Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance. Develop and maintain positive and productive working relationships with other employees and departments. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment. Carry out all responsibilities related to the quality management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education : Related degree or specialized teaching credentials preferred</li><li>Experience: At least 1 year of related work experience</li><li>Foreign Language: outstanding level of English</li><li>Courses and Training: Prior attendance in courses and seminars in the field.</li><li>Computer Literacy: Excellent computer skills</li><li>Special Qualifications: Multi-Tasking, Time Management, Detail Orientation Planning and Organizing</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Develop learning strategies and plans with management based upon deficiencies identified in a needs assessment. Evaluate skill level of employees. Select employee participants in collaboration with manager s nominations. Seek out employee participants and market the opportunities to learn to always keep a full schedule of either classes or tutoring sessions. Design, develop, and produce training materials (e.g., facilitator/participant workbooks, manuals, brochures, job aids, posters) for progressive coursework and sessions. Select and specify any materials, books or other collateral required in the instruction process. Prepare for training classes (e.g., materials, setup classes, breakdown classes). Design and create interactive training in various formats. Specify computer or electronic training tools required for instruction. Maintaining attendance records for each participating employee. Maintain discipline and decorum in the classroom. Facilitate a presentation event including management, course graduation certificates, etc. Remove employee participants that do not adhere to class behaviour and study requirements. Actively listen and respond positively to questions, concerns, and requests to resolve issues, delight, and build trust. Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, or moving objects out of the way). Assist other employees to ensure proper coverage. Welcome and acknowledge each and every person with a smile, eye contact, and a friendly verbal greeting, using the person s name when possible. Speak using clear, appropriate and professional language. Discuss work topics, activities, or problems with co-workers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Talk with and listen to other employees to effectively exchange information Collaborate with management to formally recognize hourly employees' performance contributions. Ensure that hourly employees are trained. Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies and training materials). Assign and ensure tasks are completed on time and that they meet appropriate quality standards. Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements. Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance. Develop and maintain positive and productive working relationships with other employees and departments. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment. Carry out all responsibilities related to the quality management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Education : Related degree or specialized teaching credentials preferred</p><p>Experience: At least 1 year of related work experience</p><p>Foreign Language: outstanding level of English</p><p>Courses and Training: Prior attendance in courses and seminars in the field.</p><p>Computer Literacy: Excellent computer skills</p><p>Special Qualifications: Multi-Tasking, Time Management, Detail Orientation Planning and Organizing</p><p></p></section>
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About the job Assistant Call Center Manager - BPO/Interpretation
<p>We are seeking an experienced and results-driven <strong>Assistant Call Center Manager</strong> to support the management of daily call center operations and ensure the achievement of operational targets, service quality, client satisfaction, and team performance.</p><br>
<p>In this role, you will assist in overseeing a large-scale account, supporting Team Leaders, Supervisors, and agents to ensure smooth service delivery, adherence to KPIs and SLAs, and continuous improvement across the operation.</p><br>
<p>The ideal candidate is a strong people leader, highly organized, client-focused, and experienced in managing voice operations within a call center environment. You will work closely with the Service Delivery Manager, Operations Manager, and support functions to ensure operational excellence and consistent performance.</p><br>
Key Responsibilities
1. Operations Management
<ul><li>Support the management of day-to-day call center operations for the assigned account.</li><li>Ensure operational activities are executed in line with business objectives, client requirements, and service standards.</li><li>Monitor daily performance, service levels, productivity, quality scores, attendance, and other operational KPIs.</li><li>Ensure proper workflow management across shifts, teams, and functions.</li><li>Identify operational gaps and support the implementation of corrective action plans.</li><li>Coordinate with Team Leaders and support teams to ensure smooth and efficient service delivery.</li><li>Ensure all operational issues are escalated and resolved in a timely and effective manner.</li></ul>
2. Team Leadership and People Management
<ul><li>Support, guide, and manage Team Leaders, Supervisors, and frontline agents to achieve operational targets.</li><li>Conduct regular performance reviews, coaching sessions, and feedback meetings.</li><li>Support employee engagement initiatives and promote a positive work environment.</li><li>Monitor team performance and ensure proper action plans are in place for underperforming employees.</li><li>Encourage accountability, discipline, professionalism, and continuous improvement across the team.</li><li>Ensure equal support and development opportunities for team members.</li><li>Assist in managing staffing, scheduling, attendance, absenteeism, and adherence.</li></ul>
3. Performance and KPI Management
<ul><li>Monitor and analyze operational KPIs, including service level, AHT, productivity, quality, CSAT, attendance, shrinkage, and adherence.</li><li>Ensure performance targets are consistently met or exceeded.</li><li>Prepare performance reports and present insights to management.</li><li>Identify trends, root causes, and areas of improvement.</li><li>Work with Team Leaders to develop and implement performance improvement plans.</li><li>Track action plans and ensure measurable progress against agreed objectives.</li><li>Support initiatives that improve efficiency, quality, and customer experience.</li></ul>
4. Client and Stakeholder Management
<ul><li>Support the Service Delivery Manager in client communication, business reviews, and operational meetings.</li><li>Assist in preparing client reports, presentations, and performance updates.</li><li>Ensure client expectations are understood and translated into clear operational actions.</li><li>Support the handling of client escalations and service-related concerns.</li><li>Maintain professional and effective communication with internal and external stakeholders.</li><li>Collaborate with Workforce Management, Quality, Training, HR, Recruitment, IT, and other support teams to ensure operational stability.</li></ul>
5. Quality and Compliance
<ul><li>Ensure teams follow agreed processes, procedures, quality standards, and client guidelines.</li><li>Support quality monitoring activities and ensure quality improvement plans are implemented.</li><li>Work closely with the Quality team to identify performance gaps and coaching opportunities.</li><li>Ensure compliance with company policies, contractual obligations, and operational standards.</li><li>Support internal audits and ensure corrective actions are completed on time.</li><li>Promote a quality-focused culture across the operation.</li></ul>
6. Reporting and Continuous Improvement
<ul><li>Prepare and review daily, weekly, and monthly operational reports.</li><li>Analyze performance data and recommend improvement initiatives.</li><li>Support process optimization projects to improve service delivery and operational efficiency.</li><li>Participate in operational reviews and management meetings.</li><li>Ensure accurate documentation of performance, actions, escalations, and follow-ups.</li><li>Drive continuous improvement across service quality, productivity, employee engagement, and customer satisfaction.</li></ul>
Required Qualifications
<ul><li>Bachelor's degree in Business Administration, Management, or a related field.</li><li>Minimum <strong>5–7 years of experience</strong> in a call center environment.</li><li>Minimum <strong>2–3 years of experience</strong> in a supervisory or assistant manager role.</li><li>Proven experience managing voice operations.</li><li>Strong experience in managing Team Leaders, Supervisors, and large operational teams.</li><li>Excellent command of English, both written and spoken.</li><li>Strong operational knowledge of call center processes and KPIs.</li><li>Ability to manage rotational shifts and 24/7 operations.</li><li>Strong understanding of service delivery, quality, performance management, and customer satisfaction.</li></ul>
Preferred Qualifications
<ul><li>Experience in interpretation management or interpreter services is preferred.</li><li>Knowledge of call center quality frameworks, preferably COPC.</li><li>Experience working with international clients or English-speaking markets.</li><li>Experience managing client-facing operations.</li><li>Proven track record of achieving operational targets and improving performance.</li><li>Experience in workforce planning, quality improvement, and process enhancement is a plus.</li></ul>
Required Skills and Competencies
Leadership and People Management
<ul><li>Strong leadership and team management skills.</li><li>Ability to coach, motivate, and develop Team Leaders and agents.</li><li>Strong decision-making and problem-solving skills.</li><li>Ability to manage performance and drive accountability.</li><li>High level of ownership, discipline, and reliability.</li></ul>
Operational and Analytical Skills
<ul><li>Excellent understanding of call center operations and performance metrics.</li><li>Strong analytical skills with the ability to interpret data and identify trends.</li><li>Ability to manage KPIs, SLAs, productivity, quality, and customer experience.</li><li>Strong root cause analysis and action planning skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li></ul>
Communication and Stakeholder Management
<ul><li>Excellent verbal and written communication skills.</li><li>Strong presentation and reporting skills.</li><li>Ability to communicate professionally with clients, management, and internal teams.</li><li>Strong collaboration skills across different departments and support functions.</li><li>Ability to handle escalations calmly and effectively.</li></ul>
Client and Customer Orientation
<ul><li>Strong client orientation and service mindset.</li><li>Ability to understand client requirements and operational expectations.</li><li>Focus on delivering an excellent customer experience.</li><li>Results-driven with a strong quality and performance focus.</li><li>Ability to support business objectives and service improvement initiatives.</li></ul>
Personal Attributes
<ul><li>Detail-oriented and reliable.</li><li>Flexible and able to work under pressure.</li><li>Strong time management and prioritization skills.</li><li>Positive attitude with a continuous improvement mindset.</li><li>Professional, proactive, and solution-oriented.</li></ul>
Work Conditions
<ul><li><strong>Working Hours:</strong> US shift</li><li><strong>Working Model:</strong> On-site</li><li><strong>Working Days:</strong> 5 working days per week, with 2 days off</li><li><strong>Operation Type:</strong> Voice account / 24/7 operations environment</li></ul>
Why Join Us?
<p>This is a great opportunity for an experienced call center professional to take the next step in their leadership career, support a large-scale operation, and contribute directly to service excellence, team performance, client satisfaction, and business growth.</p><br>
<p>If you are a strong leader with a passion for operations, people management, and delivering exceptional customer service, we invite you to apply and become part of our dynamic team.</p><br>
<br>
<br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>"Why work for Accor?</p><br><p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ul><li>Responsible for specific stations in the restaurants or bars, delivers food and beverage services to customers, possesses the related knowledge, and always present at his/her station.</li><li>Assigned to work in the restaurant or bars.</li><li>Prepare the restaurants and bars, taking into account the service flow in these areas.</li><li>Take and serve orders from customers.</li><li>Inform customers about order alternatives and encourage the sales of targeted services.</li><li>Deliver maximum service in each unit, keeping in line with service rules.</li><li>Prepare the service plates needed throughout service, collect the empty plates, and instruct the Bus Boys and interns.</li><li>Maintain and any personal belongings of customers that have been left in the workstation and hand such belongings over to his/her supervisors.</li><li>Comply with the departmental instructions and procedures published by the F&B Department.</li><li>Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.</li><li>Comply with operational rules.</li><li>Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours.</li><li>Attend the orientation training.</li><li>Undergo two performance assessments each year.</li><li>Strive to achieve 100% customer satisfaction.</li><li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</li><li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li><li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ul><br>Qualifications<br><br><ul><li><strong>Education:</strong> At least a primary school diploma.</li><li><strong>Experience: </strong>Can learn the job in 3 year and perform duties at expected level.</li><li><strong>Foreign Language:</strong> Not required.</li><li><strong>Courses and Seminars:</strong> Prior attendance in trainings in the related field.</li><li><strong>Computer Literacy: </strong>Not required.</li><li><strong>Skills:</strong> Has knowledge of and is capable of using the products, kitchen and equipment. Expected to use non-standard, specific tools and devices related to the job and that can be learned in a few months.</li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity & Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Business Systems & Automation Specialist at Al Thuraya Consultancy Egypt will support, administer and optimise the organisation s business systems, with a primary focus on the Zoho One ecosystem. The role supports the Centre of Excellence in improving operational workflows, reporting, analytics, user adoption and cross-functional process efficiency across a 35-person organisation. The role is not a traditional IT helpdesk role, a pure software developer role, or an accounting/controller role. It is designed for a process-oriented business systems professional who can translate user requirements into practical system improvements, automate workflows, troubleshoot system issues and support operational excellence initiatives.</p><p>Responsibilities</p><ol><li>Business Systems Administration: Administer and maintain core business applications, including Zoho CRM, Zoho Books, Zoho People, Zoho Sign, Zoho Contracts, Zoho Forms, Zoho Desk, Zoho Analytics, and other related systems as required. Manage user access, roles, permissions, data fields, workflow rules, forms, modules, templates and basic application configuration. Ensure business applications are reliable, structured and aligned with approved operational processes. Coordinate with external implementation partners or vendors where advanced configuration, accounting support or integration support is required.</li><li>Integrations, Low-Code / No-Code and Technical Enablement: Support low-code/no-code automation and basic system integrations where appropriate. Assist with Deluge scripting, API-based workflows, webhooks or integration logic where business needs require technical enablement. Test technical solutions before release and document configuration changes. Maintain a learning mindset towards scripting, integrations, automation and emerging business systems tools.</li><li>Data Quality, Governance and Compliance: Support data consistency, user discipline, access control, records quality and process governance across business systems. Assist in applying approved information management, data protection, confidentiality and records management practices. Ensure business system changes are documented, tested and aligned with internal approval requirements. Coordinate with the Centre of Excellence on process governance, internal quality assurance and improvement initiatives.</li><li>Cross-Functional Collaboration: Work closely with HR, Finance, Accounting, Operations, Facility Management, Business Development, Admin and other departments to understand operational requirements. Translate business problems into practical system, process or reporting solutions. Support change management activities related to new system features, workflow updates, user adoption and process changes. Communicate clearly with technical and non-technical stakeholders.</li><li>Continuous Improvement: Monitor recurring system issues, user feedback and workflow gaps to identify improvement opportunities. Recommend enhancements that improve control, efficiency, visibility and user experience. Participate in internal improvement initiatives led by the Centre of Excellence. Maintain current knowledge of Zoho One capabilities, automation tools, ERP/CRM trends and reporting practices.</li><li>Other Duties as Assigned: Support additional business systems, automation, reporting, user training or process improvement tasks as required. Assist in special projects where business systems and operational workflows are involved. Provide support during workload peaks, system updates, new module implementation or internal transformation initiatives.</li></ol><p>Job Specifications</p><p>Job Grade: Mid-level specialist role, reflecting hands-on system administration, process analysis, automation, reporting and cross-functional support responsibilities.</p><p>Job Classification: given the role s requirement to balance operational support, system configuration, process thinking, reporting and user-facing communication.</p><p>Direct Reports: None at this stage. The role may coordinate with vendors, implementation partners and business users.</p><p>Internal Stakeholders: Centre of Excellence, HR, Finance, Accounting, Operations, Facility Management, Business Development, Admin and other system users.</p><p>External Stakeholders: Zoho implementation partners, support vendors, external accounting/application consultants where applicable.</p><p>Qualifications</p><ol><li>Education: Bachelor s degree in, Information Systems, Computer Science, Management Information Systems, Accounting Information Systems, or a related field. Professional training in ERP, CRM, analytics, automation or process improvement is preferred.</li><li>Experience: 3-6 years of experience in ERP, CRM, business systems administration, business analysis, workflow automation or related operational systems roles. Practical experience in workflow automation, reporting/dashboarding and user support. Experience working with ERP/CRM platforms. Zoho experience is preferred but not mandatory. Experience in Zoho One, Deluge scripting, API/integration exposure, ERP implementation, low-code/no-code tools or analytics platforms is a plus. Experience supporting cross-functional business users in a small to mid-sized organisation is preferred.</li><li>Knowledge: Business Systems: Strong understanding of ERP, CRM and business application administration concepts. Process Improvement: Ability to understand workflows, identify inefficiencies and convert requirements into practical system improvements. Reporting and Analytics: Knowledge of dashboards, KPIs, data quality, operational reporting and basic analytics. Zoho One Ecosystem: Working knowledge of, or ability to learn, Zoho CRM, Zoho Books, Zoho People, Zoho Sign, Zoho Contracts, Zoho Forms, Zoho Desk and Zoho Analytics. Integration Awareness: Familiarity with APIs, webhooks, low-code/no-code automation and scripting concepts is preferred. Governance and Documentation: Understanding of access control, change documentation, confidentiality, data quality and system governance.</li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: Bachelor s degree in, Information Systems, Computer Science, Management Information Systems, Accounting Information Systems, or a related field. Professional training in ERP, CRM, analytics, automation or process improvement is preferred.</li><li>Experience: 3-6 years of experience in ERP, CRM, business systems administration, business analysis, workflow automation or related operational systems roles. Practical experience in workflow automation, reporting/dashboarding and user support. Experience working with ERP/CRM platforms. Zoho experience is preferred but not mandatory. Experience in Zoho One, Deluge scripting, API/integration exposure, ERP implementation, low-code/no-code tools or analytics platforms is a plus. Experience supporting cross-functional business users in a small to mid-sized organisation is preferred.</li><li>Knowledge: Business Systems: Strong understanding of ERP, CRM and business application administration concepts. Process Improvement: Ability to understand workflows, identify inefficiencies and convert requirements into practical system improvements. Reporting and Analytics: Knowledge of dashboards, KPIs, data quality, operational reporting and basic analytics. Zoho One Ecosystem: Working knowledge of, or ability to learn, Zoho CRM, Zoho Books, Zoho People, Zoho Sign, Zoho Contracts, Zoho Forms, Zoho Desk and Zoho Analytics. Integration Awareness: Familiarity with APIs, webhooks, low-code/no-code automation and scripting concepts is preferred. Governance and Documentation: Understanding of access control, change documentation, confidentiality, data quality and system governance.</li><li>Skills: Strong process thinking and business analysis skills. Workflow automation and system configuration capability. Reporting/dashboard development skills. Troubleshooting and root-cause analysis. Clear communication with technical and non-technical users. Strong documentation and user-guide writing ability. Ability to work independently and manage multiple priorities. English fluency. Proficiency in Microsoft Office and business productivity tools. Technical curiosity and ability to learn new tools quickly.</li><li>Attributes: Process-oriented, organised and proactive. Systems-minded and operationally focused. Practical, hands-on and solution-oriented. Comfortable working cross-functionally. Able to balance technical configuration with business communication. Adaptable, curious and willing to learn technical solutions as business needs evolve. Detail-oriented and committed to reliable documentation.</li><li>Prerequisite Training and Level of Training Required: Zoho One Administration and Configuration: Level: Intermediate to Advanced. Workflow Automation and Process Improvement: Level: Intermediate. Reporting, Dashboards and Analytics: Level: Intermediate. Low-Code / No-Code Automation and Integration Awareness: Level: Intermediate. User Support and Training: Level: Intermediate. Data Governance, Access Control and Confidentiality: Level: Intermediate. Continuous Professional Development: Level: Ongoing.</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International’s founders established a simple yet powerful formula:</p><br><p>Approach each client engagement as a&nbsp;<strong>partnership</strong>, create an environment that attracts the&nbsp;<strong>most talented professionals</strong>&nbsp;and allows them to flourish, and regulate&nbsp;<strong>growth</strong>&nbsp;to maintain&nbsp;<strong>excellence</strong>&nbsp;in our service standards.</p><br><br><p>We are looking for a driven and capable&nbsp;<strong>Human Resources Business Partner</strong> to support us in building and executing HR strategies that align with business objectives and foster a high-performance culture.</p><br><p>You will play an integral role in partnering with leadership and managers to develop talent, enhance engagement, manage performance, and ensure compliance with labor laws and company policies.</p><br><p>We are looking to bring in dedicated individuals with a passion for innovation and talent for multitasking in a fast-paced environment. We will help you grow, pursue, and fulfill what inspires you so we can make big impacts on the world together.</p><br><p><strong>RESPONSIBILITIES:</strong></p><br><ul><li>Partner with leadership and the HR Director to develop and implement HR strategies that drive business success and align with company values.</li><li>Collaborate with managers to identify skills gaps and create development plans that foster continuous growth.</li><li>Manage and drive performance management cycles, including goal setting, continuous feedback, and formal reviews.</li><li>Support managers in developing high-performing teams by coaching them on feedback delivery and performance management.</li><li>Collaborate with leaders to implement performance improvement plans when needed.</li><li>Promote a feedback-driven, high-performance culture across the organization.</li><li>Stay informed of market trends and insights to recommend enhancements to compensation and benefits packages.</li><li>Manage employee relations matters (grievances, investigations, conflicts), ensuring fair and compliant outcomes aligned with Egyptian labor law and company policies.</li><li>Work closely with the HR Director to review, update, and implement HR policies and procedures, ensuring consistency, compliance, and alignment with regional/global standards.</li><li>Lead and improve onboarding, offboarding, and HR lifecycle processes, ensuring a smooth and engaging employee experience.</li><li>Design and implement employee engagement strategies and initiatives that foster a positive work environment.</li><li>Partner with managers and employees to enhance workplace culture, recognition programs, and employee well-being.</li><li>Conduct regular engagement surveys and action planning based on feedback to improve team morale and satisfaction.</li><li>Ensure compliance with Egyptian labor laws, regulations, and internal company policies.</li><li>Analyze HR data and metrics to provide actionable insights on workforce trends, turnover, engagement, and performance.</li><li>Lead or participate in local and regional HR projects, including change management and organizational development.</li></ul><p><strong>QUALIFICATIONS</strong></p><br><p><strong>Required Qualifications:</strong></p><br><ul><li>Bachelor’s degree in Human Resources Management or a related field.</li><li>7+ years of HR generalist or HRBP experience, ideally in a fast-paced, high-growth company (experience in the construction domain is a plus).</li><li>Deep understanding of Egyptian labor law and HR best practices.</li><li>Strong coaching and consulting skills with the ability to influence and build trust across all levels of the organization.</li><li>Proven experience in policy and procedure development, employee relations, and performance management.</li><li>Experience in talent management, organizational development, and employee engagement.</li><li>Ability to think strategically and execute tactically, hands-on, proactively, and solution-oriented.</li><li>Exceptional communication and interpersonal skills.</li></ul><p><strong>Preferred Qualifications:</strong></p><br><ul><li>Professional HR certification, such as SHRM-CP, PHR, or equivalent.</li><li>Experience in implementing HR systems or digital transformation initiatives.</li><li>Familiarity with change management and organizational development frameworks.</li></ul><p><strong>POSITION DETAILS:</strong></p><br><p><strong>Primary Location (On-site):</strong> Heliopolis, Cairo, EG<br><strong>Position:</strong> Human Resources Business Partner<br><strong>Position Classification:</strong> Salary-based full-time hours<br><strong>Working Hours:</strong> 9:00 AM to 6:00 PM Cairo Local Time</p><br><p>Decima International is an Equal Opportunity Employer that is committed to the safety and well-being of all. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law.</p><br><br> </div>
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<h4>Responsibilities</h4>
<strong>Invoice processing & payment management:</strong><br>
<li>Oversee and process incoming invoices from vendors and suppliers for hotel-related goods and services.</li>
<li>Ensure that all invoices are properly matched with purchase orders, receipts, and contracts before being processed for payment.</li>
<li>Ensure that payments to vendors are made accurately, within the agreed terms, and on time to maintain good supplier relationships.</li>
<strong>Vendor relations & dispute resolution:</strong><br>
<li>Act as a point of contact for vendors regarding payment inquiries, discrepancies, and disputes.</li>
<li>Investigate and resolve payment issues or discrepancies in a timely manner to ensure smooth vendor relationships.</li>
<li>Maintain communication with internal departments (e.g., F&B, housekeeping, maintenance) to ensure that vendor services and goods are provided in a timely and cost-effective manner.</li>
<strong>Account reconciliation & reporting:</strong><br>
<li>Reconcile accounts payable records, ensuring that all transactions are accounted for accurately in the hotel’s financial system.</li>
<li>Assist in month-end and year-end closing processes, ensuring that all outstanding invoices are paid, and records are up to date.</li>
<li>Prepare accounts payable reports and assist in cash flow analysis to support financial planning and budgeting.</li>
<strong>Financial compliance & record-keeping:</strong><br>
<li>Ensure compliance with company policies, tax regulations, and legal requirements regarding payments and vendor contracts.</li>
<li>Maintain accurate and organized records of all accounts payable transactions, including invoices, payment receipts, and contracts.</li>
<li>Assist with audits and provide necessary documentation for financial reporting and compliance purposes.</li>
<strong>Cost control & process improvement:</strong><br>
<li>Assist in monitoring accounts payable expenses to ensure they align with the hotel’s budget and cost control goals.</li>
<li>Identify opportunities to streamline accounts payable processes, improve payment efficiency, and reduce errors or delays.</li>
<li>Work with the purchasing department to ensure the hotel is receiving the best value for goods and services through effective negotiation and relationship management.</li>
<strong>Team leadership & training:</strong><br>
<li>Ensure proper delegation of tasks within the accounts payable team to maintain smooth operations.</li>
<li>Promote a positive, team-oriented environment by encouraging cooperation and efficiency in the accounts payable process.</li>
<strong>Sustainability & vendor selection:</strong><br>
<li>Collaborate with the sustainability team to identify opportunities for responsible sourcing and ethical vendor partnerships.</li>
<li>Ensure that the hotel is meeting its sustainability goals by working with vendors who adhere to eco-friendly practices and support the hotel’s commitment to sustainability.</li>
<strong>Additional responsibilities:</strong><br>
<li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li>
<h4>People & culture</h4>
<strong>Employee relations:</strong><br>
<li>Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.</li>
<li>Work alongside the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.</li>
<strong>Recruitment:</strong><br>
<li>Hire new Heartists in conjunction with the People & Culture leader through INES.</li>
<li>Use the interview guides provided and Talent Meter to gain further information on any potential candidate.</li>
<strong>Employee engagement and communications:</strong><br>
<li>Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES champions for the hotel and departmental action plans in order to increase Heartist engagement and improve EES scores year on year.</li>
<li>Represent the organization as an exemplary ambassador of the Accor All Inclusive - Heartist Service Culture.</li>
<li>Labour turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.</li>
<strong>Learning & talent development & performance management:</strong><br>
<li>Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.</li>
<li>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.</li>
<li>Ensure departments have adequate departmental trainers, and these are well utilised.</li>
<li>For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development.</li>
<li>Development of direct reports to give them ongoing feedback and development.</li>
<li>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li>
<li>Performs additional duties as directed by supervisors.</li>
<li>Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li>
<li>Is fully conversant with all health and safety, fire and emergency procedures.</li>
<li>Maintains a high standard of personal hygiene, dress, uniform, and body language.</li>
<li>Is polite and professional in any situation where the image or regulation of the hotel is represented.</li>
<li>Attends meetings and training as required by supervisors.</li>
<li>Ensures that all activities are carried out honestly, ethically, and within the parameters of local law.</li>
<li>Interacts with guests actively soliciting feedback.</li>
<h4>Finance</h4>
<li>The activities and contribution of the role will impact the performance of the hotel.</li>
<li>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.</li>
<li>Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.</li>
<li>Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents and meetings.</li>
<li>Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue.</li>
<p>This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.</p>
<h4>Qualifications</h4>
<h4>Abilities / key competencies / skills</h4>
<p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p>
<strong>Leading myself:</strong><br>
<li>Positive orientation</li>
<li>Operational decision making</li>
<li>Self-development & management</li>
<strong>Leading others:</strong><br>
<li>Developing an empowered team</li>
<li>Leading an engaged and diverse team</li>
<li>Communication</li>
<strong>Leading the business:</strong><br>
<li>Advocating guest passion</li>
<li>Business planning and analysis</li>
<li>Business improvement and change</li>
<h4>Experience / certificates / education</h4>
<li>Experience: At least 3 years of experience in accounts payable, preferably in the hospitality industry.</li>
<li>Education: A degree in Accounting, Finance, Business Administration, or a related field.</li>
<li>Skills & attributes:
<ul>
<li>Proficiency with accounting software or ERP systems (e.g., SAP, Oracle, QuickBooks).</li>
<li>Strong knowledge of Microsoft Excel for financial reporting and data analysis.</li>
<li>High attention to detail to ensure accuracy in processing invoices and managing accounts.</li>
<li>Excellent verbal and written communication skills for dealing with vendors and internal teams.</li>
<li>Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.</li>
<li>Ability to resolve payment issues and discrepancies effectively, ensuring minimal disruption to operations.</li>
</ul>
</li>
<h4>Additional information</h4>
<strong>Your team and working environment:</strong><br>
<p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p>
<p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p>
<strong>Our commitment to diversity & inclusion:</strong><br>
<p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
<p><h4>Job summary</h4>
<p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18 month program in cooperation with Cornell University.</p>
<br>
<h4>Candidate profile</h4>
<br>
<h4>Education and experience</h4>
<ul>
<li>High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li>
<li>OR</li>
<li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li>
</ul>
<br>
<h4>Core work activities</h4>
<br>
<h4>Managing discipline work, projects, and policies</h4>
<ul>
<li>Coordinates and implements accounting work and projects as assigned.</li>
<li>Coordinates, implements, and follows up on audits for all areas of property operations.</li>
<li>Complies with federal and state laws applying to operations procedures.</li>
<li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li>
<li>Analyzes information and evaluates results to choose the best solution and solve problems.</li>
<li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li>
<li>Balances ledgers.</li>
</ul>
<br>
<h4>Supporting property operations</h4>
<ul>
<li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li>
<li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li>
<li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li>
<li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li>
<li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li>
<li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li>
<li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li>
<li>Reviews reports and financial statements to determine operations performance against budget.</li>
<li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li>
</ul>
<br>
<h4>Managing and monitoring activities that affect the customer and guest experience</h4>
<ul>
<li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li>
<li>Takes proactive approaches when dealing with customers and guest concerns.</li>
<li>Extends professionalism and courtesy to customers and guests at all times.</li>
<li>Responds timely to customer service department requests.</li>
<li>Ensures all team members meet or exceed all hospitality requirements.</li>
</ul>
<br>
<h4>Supporting profitability</h4>
<ul>
<li>Supports annual quality audits.</li>
<li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li>
</ul>
<br>
<h4>Supporting safety standards and work procedures</h4>
<ul>
<li>Implements property emergency plan.</li>
<li>Provides a safe working environment in compliance with Occupational Safety and Health Administration and MSDS.</li>
<li>Implements and sustains property accident prevention programs.</li>
<li>Follows property-specific recovery plans.</li>
</ul>
<br>
<h4>Additional responsibilities</h4>
<ul>
<li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li>
<li>Demonstrates self-confidence, energy and enthusiasm.</li>
<li>Manages group or interpersonal conflict.</li>
<li>Informs and updates the executives, peers and subordinates on relevant information in a timely manner.</li>
<li>Manages time and possesses organizational skills.</li>
<li>Presents ideas, expectations and information in a concise, organized manner.</li>
<li>Uses problem-solving methodology for decision making and follow up.</li>
<li>Makes calls if necessary.</li>
</ul>
<br>
<h4>Leadership development</h4>
<ul>
<li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li>
<li>Includes a combination of specialized industry knowledge and leadership skills. It allows you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li>
</ul>
<br>
<h4>Education for employment (EFE)</h4>
<ul>
<li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li>
<li>This six-week part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li>
</ul>
<br>
<h4>General training</h4>
<p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p>
<ul>
<li>Rooms operations</li>
<li>Food & beverage</li>
<li>Sales & marketing (BMSC)</li>
<li>Human resources</li>
<li>Safety & security (loss prevention)</li>
<li>Finance</li>
</ul>
<br>
<h4>The specialization course</h4>
<ul>
<li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li>
<li>The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.</li>
<li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with and learn from best-in-class hospitality leaders from around the globe – developing vital skills and be part of shaping your country’s economic future.</li>
<li>Upon completing the Tahseen program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li>
</ul>
<br>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p>
<br>
<p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities</p><p></p>
Company Description Alorica is a global customer experience (CX) company that designs and delivers services that help brands build lasting customer relationships. As a full-service CX partner, Alorica combines proven performance, industry expertise, and modern technology to create impactful, innovative customer interactions. The company is known for challenging convention, focusing on measurable results, and maintaining strong, values-driven client partnerships. With 100,000 professionals across 17 countries, Alorica supports over 250 brands in more than 75 languages, offering diverse career paths in a dynamic, inclusive environment. Individuals who are curious, creative, and committed to excellence are encouraged to explore opportunities at alorica.com/careers.<br>Role Description This full-time, on-site Retail Customer Support role is based in Qesm El Sheikh Zaid and focuses on delivering high-quality service to retail customers. Day-to-day responsibilities include responding to customer inquiries, handling concerns or complaints, and providing product information that supports informed purchasing decisions. The role involves maintaining customer satisfaction through clear communication, problem solving, and adherence to company service standards. Team members will document interactions accurately, follow established processes, and collaborate with colleagues and supervisors to improve the customer experience. The position requires consistent professionalism, punctuality, and a commitment to meeting performance targets.<br>Qualifications<br><br>Candidates should possess skills in Customer Service and Customer Satisfaction to resolve issues, build trust, and maintain positive customer relationships. Candidates should possess Communication skills, including clear spoken and written English at B2 level, to interact with customers and team members professionally. Relevant qualifications such as a university degree or equivalent education, along with basic computer literacy and experience using customer support tools, are beneficial. Additional desirable qualifications include prior retail or contact center experience, problem-solving abilities, adaptability to shift work, and a customer-centric mindset.
Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, consultative, and innovative outsourcing solutions that support diverse business needs and help clients focus on their core operations. With strong global coverage and deep cultural understanding, ETISAL International tailors services to enhance customer experience and operational efficiency. The company is committed to first-class quality, the value of human capital, and the use of state-of-the-art technologies and best practices. ETISAL International continually improves its management and operational standards with an emphasis on transparency, flexibility, integrity, and exceeding client expectations. Role Description The Customer Service Specialist / Dubai Freezone role is a full-time, on-site position based in Cairo, Egypt. In this role, the specialist will handle inbound and outbound customer interactions, respond to inquiries, and resolve issues efficiently and professionally. Daily tasks include managing phone calls and other communication channels, providing accurate information about products and services, and documenting interactions in internal systems. The specialist will work to enhance customer satisfaction by delivering a positive experience, following established procedures, and escalating complex cases when necessary. Collaboration with team members and supervisors to meet performance targets and service level agreements is an essential part of the role. Qualifications Strong Customer Service and Customer Support skills, with the ability to handle diverse inquiries and resolve issues effectively. Focus on Customer Satisfaction and Customer Experience, demonstrating empathy, patience, and a client-centered approach. Professional Phone Etiquette, including clear communication, active listening, and courteous interaction across all channels. Good command of English and Arabic, both spoken and written. Previous experience in call centers, BPO, or customer-facing roles is preferred. Ability to work on-site in Cairo, Egypt, and maintain flexible availability as required. Strong problem-solving skills, attention to detail, and ability to work under pressure while meeting performance targets. Basic computer literacy and familiarity with CRM or contact center systems are beneficial.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<strong>About us :-</strong><br>
<span>Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions. </span><br>
<span>We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system</span><br><br><p><b>Job Duties:- </b></p><br><ul><li>• Own hub-level ASR (Attempt Success Rate), DSR, and Delivery Promise across the assigned area;<br>set and deliver weekly targets.<br>• Monitor daily performance dashboards and lead root-cause analysis whenever a KPI slips.<br>• Manage COD delivery execution and reduce failed and fake delivery attempts.<br>• Plan courier capacity against volume and keep load per courier (OFD/courier) within a healthy,<br>sustainable range.<br>Balance the fleet mix (motorcycles vs. vehicles) to volume, geography, and parcel profile.<br>Backlog & Aging Control<br>• Keep forward backlog and parcel aging within SLA; coordinate overflow across hubs when<br>demand spikes.<br>• Drive down fake attempts, wrong-zoning, not-found, and lost/damaged parcels.<br>• Enforce exception-handling, scanning, and dispatch discipline across all hubs.<br>• Own cost-per-package for the area; manage courier contract rates and right-size structural<br>capacity.<br>• Lead, coach, and develop hub leads and supervisors; build a performance-driven culture.<br>• Partner with Mid-Mile, Tech, Fulfillment, Quality, and Commercial teams to resolve cross-<br>functional issues and protect merchant experience.<br>• Produce clear, data-driven weekly performance reviews for leadership<br></li></ul><br><p><b>Job Requirements:- </b></p><br><ul>
<li>Bachelor's degree in Business, Logistics, Engineering, or a related field.<br>• 4+ years in last-mile, logistics, or field operations, including 2+ years leading teams.<br>• Strong data literacy — confident with Excel, dashboards, and operational metrics.<br>• Proven fleet / courier management and capacity-planning experience.<br>• Strong problem-solving and root-cause analysis skills.<br>• Fluent Arabic; good written and spoken English.<br>• Based in Greater Cairo and able to travel across assigned hubs.</li>
</ul><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>The Field Compliance Coordinator is responsible for supporting Saudi Aramco Upstream Drilling & Workover Operations by ensuring full compliance with Saudi Aramco HSE requirements, drilling standards, and regulatory obligations.<br> The role serves as the field HSE focal point for assigned rigs, promoting safe drilling operations through audits, inspections, incident investigations, risk management, and continuous improvement of safety performance.<br> Act as the Field HSE Advisor for assigned drilling and workover rigs, ensuring compliance with Saudi Aramco HSE Management System (SMS), General Instructions (GIs), and Upstream Drilling standards.<br> Conduct routine HSE audits, field inspections, and compliance assessments, issuing Non-Conformance Reports (NCRs) and tracking corrective actions to closure.<br> Lead and participate in incident investigations, root cause analysis, and implementation of preventive and corrective actions.<br> Support pre-commencement inspections for new drilling rigs and prepare rigs for Saudi Aramco RHSEI, Well Control, Loss Prevention Department (LPD), Corporate, and Environmental Protection Department (EPD) audits.<br> Facilitate hazard identification, risk assessments, emergency preparedness, contractor HSE compliance, and environmental protection initiatives.<br> Mentor rig foremen, supervisors, and Safety Officers to strengthen HSE leadership and improve field safety performance.<br> Conduct behavioral safety observations, participate in rig safety meetings, and promote a proactive safety culture across drilling operations.<br> Prepare HSE reports, compliance documentation, and performance metrics as required by Saudi Aramco management.<br> Qualifications & Experience.<br> Bachelor's degree in Engineering, Occupational Health & Safety, Environmental Science, Industrial Engineering, or a related discipline from a recognized university.<br> NEBOSH International General Certificate (IGC), IOSH Managing Safely, or equivalent internationally recognized HSE certification.<br> Minimum 10 years of HSE experience in the oil and gas industry, including at least 7 years supporting Saudi Aramco or major upstream drilling/workover operations.<br> Strong knowledge of Saudi Aramco Safety Management System (SMS), drilling HSE requirements, incident investigation, risk assessment, emergency response, and audit processes.<br> Demonstrated experience supporting Saudi Aramco drilling compliance audits, field inspections, and HSE performance improvement programs.<br> Excellent communication, leadership, report writing, and stakeholder coordination skills.<br></span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Overview To ensure we produce high quality product for our customers that is complying with our standards. Responsibilities To carry out and record chemical and physical laboratory testing of products both work in progress and finished products by following the correct methods of analysis and work instructions. Ensure tests are carried out in a timely and accurate manner and all results documented and reported correctly following strict methodologies. Ensure any non-conformance of standard is reported correctly to laboratory leader/ quality teams/ production (as required), record corrective actions taken. Perform and record internal calibration check of the lab. Equipment and instruments as per the required intervals. Ensure retained/shelf life samples are stored effectively for traceability and testing as required. Participate in investigations into product issues, customer complaints. To ensure all reagents, tools and instruments are kept in the correct condition and report any issues in a timely manner. Constructing, maintaining and operating standard laboratory equipment, for example, titrators, pipetting machines, and pH meters. To carry out any other tasks relevant to the department as requested by department managers. Adhere to Good Laboratory Practice (GLP) within the lab, and Follow all the Lab. documented procedures and instructions regarding HACCP, ISO, Hygiene, and EHS. Following and ensuring strict safety procedures and safety checks. Carry out Drinking and Waste water analysis according to SOP. Bring any problems to the attention of Lab Supervisors and stuff, in addition to providing advices on quality issues. Perform sanitation & hygiene test procedures to ensure compliance to company standards & local authority standards. validation and verification of the test methods participate in food safety activities in the shift</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications Food Technology or Agricultural Education (science is preferred) Or any other qualification and has the necessary trainings. Good Communication Skill and English language Analytical Thinking Skills Accuracy & Attention to Details Internal & External Customer Focus Familiar with the requirements of the international and food safety standards.</p><p></p></section>