Residential supervisor Jobs
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<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Tahseen, an interdisciplinary hospitality leadership development program; aims at successfully driving increased levels of engagement and interest of Local Nationals into this ever-growing professional sector. Tahseen is a 12 – 18 month program in cooperation with Cornell University.<br>CANDIDATE PROFILE <br>Education and Experience <br>• High school diploma or GED; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES <br>Managing Discipline Work, Projects, and Policies <br>• Coordinates and implements accounting work and projects as assigned.<br>• Coordinates, implements, and follows up on audits for all areas of property operations.<br>• Complies with Federal and State laws applying to operations procedures.<br>• Generates and provides accurate and timely results in the form of reports, presentations, etc.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.<br>• Balances ledgers.<br>Supporting Property Operations<br>• Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Evaluates if discipline teams are meeting service needs and provides feedback to teams.<br>• Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.<br>• Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.<br>• Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.<br>• Works with team to put sustainable work processes and systems in place that support the execution of the strategy.<br>• Reviews reports and financial statements to determine operations performance against budget.<br>• Communicates a clear and consistent message regarding departmental goals to produce desired results.<br>Managing and Monitoring Activities that Affect the Customer and Guest Experience<br>• Provides excellent customer service by being readily available/approachable for all customers and guests.<br>• Takes proactive approaches when dealing with customers and guest concerns.<br>• Extends professionalism and courtesy to customers and guests at all times.<br>• Responds timely to customer service department request.<br>• Ensures all team members meet or exceed all hospitality requirements.<br>Supporting Profitability<br>• Supports annual quality audits.<br>• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.<br>Supporting Safety Standards and Work Procedures<br>• Implements property emergency plan.<br>• Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS.<br>• Implements and sustains property accident prevention programs.<br>• Follows property-specific recovery plans.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Demonstrates self confidence, energy and enthusiasm.<br>• Manages group or interpersonal conflict.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Manages time and possesses organizational skills.<br>• Presents ideas, expectations and information in a concise, organized manner.<br>• Uses problem solving methodology for decision making and follow up.<br>• Makes calls if necessary.<br>Leadership Development<br>• Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.<br>• Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.<br>Education for Employment (EFE)<br>• The EFE component uses a blend of locally and internationally developed Hospitality courses that have been especially created to prepare Local nationals for careers in the hospitality industry.<br>• This six-weeks part of Tahseen includes approximately 260hrs of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.<br>General Training<br>• Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2 – 3 weeks in each discipline. The six disciplines are:<br>• Rooms Operations<br>• Food & Beverage<br>• Sales & Marketing (BMSC)<br>• Human Resources<br>• Safety & Security (Loss Prevention)<br>• Finance<br>The Specialization Course <br>• Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.<br>• The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.<br>• Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with, and lean from, best-in-class hospitality leaders from around the globe – developing vital skill and be part of shaping your country’s economic future.<br>• Upon completing the Tahseen Program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Tahseen, an interdisciplinary hospitality leadership development program; aims at successfully driving increased levels of engagement and interest of Local Nationals into this ever-growing professional sector. Tahseen is a 12 – 18 month program in cooperation with Cornell University.<br>CANDIDATE PROFILE <br>Education and Experience <br>• High school diploma or GED; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES <br>Managing Discipline Work, Projects, and Policies <br>• Coordinates and implements accounting work and projects as assigned.<br>• Coordinates, implements, and follows up on audits for all areas of property operations.<br>• Complies with Federal and State laws applying to operations procedures.<br>• Generates and provides accurate and timely results in the form of reports, presentations, etc.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.<br>• Balances ledgers.<br>Supporting Property Operations<br>• Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Evaluates if discipline teams are meeting service needs and provides feedback to teams.<br>• Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.<br>• Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.<br>• Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.<br>• Works with team to put sustainable work processes and systems in place that support the execution of the strategy.<br>• Reviews reports and financial statements to determine operations performance against budget.<br>• Communicates a clear and consistent message regarding departmental goals to produce desired results.<br>Managing and Monitoring Activities that Affect the Customer and Guest Experience<br>• Provides excellent customer service by being readily available/approachable for all customers and guests.<br>• Takes proactive approaches when dealing with customers and guest concerns.<br>• Extends professionalism and courtesy to customers and guests at all times.<br>• Responds timely to customer service department request.<br>• Ensures all team members meet or exceed all hospitality requirements.<br>Supporting Profitability<br>• Supports annual quality audits.<br>• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.<br>Supporting Safety Standards and Work Procedures<br>• Implements property emergency plan.<br>• Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS.<br>• Implements and sustains property accident prevention programs.<br>• Follows property-specific recovery plans.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Demonstrates self confidence, energy and enthusiasm.<br>• Manages group or interpersonal conflict.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Manages time and possesses organizational skills.<br>• Presents ideas, expectations and information in a concise, organized manner.<br>• Uses problem solving methodology for decision making and follow up.<br>• Makes calls if necessary.<br>Leadership Development<br>• Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.<br>• Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.<br>Education for Employment (EFE)<br>• The EFE component uses a blend of locally and internationally developed Hospitality courses that have been especially created to prepare Local nationals for careers in the hospitality industry.<br>• This six-weeks part of Tahseen includes approximately 260hrs of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.<br>General Training<br>• Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2 – 3 weeks in each discipline. The six disciplines are:<br>• Rooms Operations<br>• Food & Beverage<br>• Sales & Marketing (BMSC)<br>• Human Resources<br>• Safety & Security (Loss Prevention)<br>• Finance<br>The Specialization Course <br>• Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.<br>• The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.<br>• Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with, and lean from, best-in-class hospitality leaders from around the globe – developing vital skill and be part of shaping your country’s economic future.<br>• Upon completing the Tahseen Program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Tahseen, an interdisciplinary hospitality leadership development program; aims at successfully driving increased levels of engagement and interest of Local Nationals into this ever-growing professional sector. Tahseen is a 12 – 18 month program in cooperation with Cornell University.<br>CANDIDATE PROFILE <br>Education and Experience <br>• High school diploma or GED; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES <br>Managing Discipline Work, Projects, and Policies <br>• Coordinates and implements accounting work and projects as assigned.<br>• Coordinates, implements, and follows up on audits for all areas of property operations.<br>• Complies with Federal and State laws applying to operations procedures.<br>• Generates and provides accurate and timely results in the form of reports, presentations, etc.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.<br>• Balances ledgers.<br>Supporting Property Operations<br>• Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Evaluates if discipline teams are meeting service needs and provides feedback to teams.<br>• Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.<br>• Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.<br>• Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.<br>• Works with team to put sustainable work processes and systems in place that support the execution of the strategy.<br>• Reviews reports and financial statements to determine operations performance against budget.<br>• Communicates a clear and consistent message regarding departmental goals to produce desired results.<br>Managing and Monitoring Activities that Affect the Customer and Guest Experience<br>• Provides excellent customer service by being readily available/approachable for all customers and guests.<br>• Takes proactive approaches when dealing with customers and guest concerns.<br>• Extends professionalism and courtesy to customers and guests at all times.<br>• Responds timely to customer service department request.<br>• Ensures all team members meet or exceed all hospitality requirements.<br>Supporting Profitability<br>• Supports annual quality audits.<br>• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.<br>Supporting Safety Standards and Work Procedures<br>• Implements property emergency plan.<br>• Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS.<br>• Implements and sustains property accident prevention programs.<br>• Follows property-specific recovery plans.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Demonstrates self confidence, energy and enthusiasm.<br>• Manages group or interpersonal conflict.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Manages time and possesses organizational skills.<br>• Presents ideas, expectations and information in a concise, organized manner.<br>• Uses problem solving methodology for decision making and follow up.<br>• Makes calls if necessary.<br>Leadership Development<br>• Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.<br>• Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.<br>Education for Employment (EFE)<br>• The EFE component uses a blend of locally and internationally developed Hospitality courses that have been especially created to prepare Local nationals for careers in the hospitality industry.<br>• This six-weeks part of Tahseen includes approximately 260hrs of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.<br>General Training<br>• Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2 – 3 weeks in each discipline. The six disciplines are:<br>• Rooms Operations<br>• Food & Beverage<br>• Sales & Marketing (BMSC)<br>• Human Resources<br>• Safety & Security (Loss Prevention)<br>• Finance<br>The Specialization Course <br>• Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.<br>• The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.<br>• Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with, and lean from, best-in-class hospitality leaders from around the globe – developing vital skill and be part of shaping your country’s economic future.<br>• Upon completing the Tahseen Program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<p><h4>About Benya Group</h4>
<p>AlfaBenya is the powerhouse collaboration between Alfanar, a leader in electrical products' manufacturing and construction in the Middle East and Asia, and Benya Group, the top-tier digital solutions and ICT infrastructure provider in Egypt, Africa, and the Middle East. Serving as the cornerstone of digital solutions and ICT infrastructure, Benya Group is redefining technological excellence across Egypt, Africa, and the Middle East, pioneering the frontier of digital solutions and ICT infrastructure.</p>
<h4>Shaping the digital future of your business</h4>
<p>At the core of our business, we are a driving force in Information and Communication Technology (ICT), driving operational excellence and innovation across the enterprise, government, telecommunications, and banking sectors in the Kingdom of Saudi Arabia.</p>
<h4>Our purpose</h4>
<p>We accelerate business success in the rapidly expanding market of Saudi Arabia. Our focus is on providing cutting-edge solutions in digital transformation, infrastructure, and renewable energy.</p>
<h4>A gateway to agile, intelligent ICT</h4>
<p>Outdated ICT frameworks are a relic of the past. With AlfaBenya, you transition to an agile, intelligent infrastructure that turns challenges into opportunities effortlessly.</p>
<p>Our end-to-end solutions go beyond fulfilling immediate needs; they set new industry standards. We deploy globally renowned practices to deliver operational excellence and transformative business outcomes.</p>
<h4>AlfaBenya's comprehensive solutions</h4>
<p>AlfaBenya bridges the gap between ambition and realization, providing a comprehensive suite of ICT services that elevate your operational capabilities. From orchestrating Smart City initiatives to pioneering next-gen data centers, our portfolio is a blend of state-of-the-art solutions designed to solve complex problems, achieve efficiency, and enhance your operations digitally.</p>
<h4>Our services</h4>
<ul>
<li>Building next-generation data centers</li>
<li>Automated operations excellence</li>
<li>Architecting robust networking foundations</li>
<li>Robust security</li>
<li>Robotics & soft robotics</li>
<li>Internet of Things</li>
<li>Artificial intelligence & deep learning</li>
</ul>
<h4>Job purpose</h4>
<p>To prepare and support engineering designs, drawings, and material documentation for assigned projects while coordinating with production and related teams to ensure timely, accurate, and technically compliant project execution.</p>
<h4>Key accountability areas</h4>
<strong>Preparation and initial planning:</strong><br>
<ul>
<li>Prepare and maintain job files in accordance with department filing procedures.</li>
<li>Review contractual documents and customer specifications received from the launch meeting.</li>
<li>Support identification of technical requirements and project specifications.</li>
<li>Coordinate with senior engineers and supervisors regarding project schedules and priorities.</li>
<li>Assist in identifying requirements for additional drafting or technical support when needed.</li>
</ul>
<strong>Design and drawing processes:</strong><br>
<ul>
<li>Prepare and update engineering drawings using approved design software.</li>
<li>Apply standardized engineering solutions and approved design practices.</li>
<li>Ensure drawings comply with standard formats, symbols, and technical requirements.</li>
<li>Submit assigned drawings within agreed timelines.</li>
<li>Coordinate with CAD operators to support preparation of panel layouts, one-line diagrams, civil guides, and schematic drawings.</li>
<li>Revise drawings based on technical comments and project updates.</li>
</ul>
<strong>Material management:</strong><br>
<ul>
<li>Prepare and review Bills of Materials (BOMs) for assigned projects.</li>
<li>Support timely issuance of material requirements in coordination with planning and procurement teams.</li>
<li>Verify material selections to ensure technical compliance and efficient material utilization.</li>
<li>Assist in utilizing approved stock materials whenever applicable.</li>
</ul>
<strong>Production and quality support:</strong><br>
<ul>
<li>Release approved drawings to production teams as per project schedules.</li>
<li>Provide technical clarification and support during manufacturing and assembly activities.</li>
<li>Support resolution of technical issues identified during production and inspection activities.</li>
<li>Update drawings and documentation to reflect approved as-built changes.</li>
</ul>
<strong>Safety and compliance:</strong><br>
<ul>
<li>Follow all applicable safety procedures, engineering standards, and company policies.</li>
<li>Ensure assigned engineering activities comply with quality and technical requirements.</li>
</ul>
<h4>Role accountability</h4>
<strong>HR proficiency:</strong><br>
<p>Ability to obtain updated soft skills and technical skills related to the job.</p>
<strong>Delivery:</strong><br>
<ul>
<li>Perform the planned activities to meet the operational and development targets as per delivery schedules.</li>
<li>Utilize resources effectively to achieve objectives within efficient cost and time.</li>
<li>Provide a periodic report detailing the deviation and execution of planned tasks.</li>
</ul>
<strong>Problem-solving:</strong><br>
<p>Solve any related problems that arise and escalate any complex operational issues.</p>
<strong>Quality:</strong><br>
<p>Ensure quality requirements to develop effective quality control and processes including specifications for products, processes, or related activities.</p>
<strong>Business process improvements:</strong><br>
<p>Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</p>
<strong>Compliance:</strong><br>
<p>Comply with related policies, procedures, and work instructions.</p>
<strong>Health, safety, and environment:</strong><br>
<p>Ensure compliance with relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</p>
<h4>Academic qualification</h4>
<p>Bachelor degree in electrical engineering or any relevant field.</p>
<h4>Work experience</h4>
<p>4 to 6 years.</p>
<h4>Technical / functional competencies</h4>
<ul>
<li>Safety</li>
<li>Design</li>
<li>Design tools</li>
<li>Engineering design</li>
<li>Design specifications</li>
</ul></p><p></p>
<p><h4>About Four Seasons:</h4>
<p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p>
<p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p>
<h4>About the location:</h4>
<p>The heartbeat of the Nile. In the heart of Cairo on the banks of the River Nile, our hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year-old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.</p>
<h4>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</h4>
<p>Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and encourage to offer phenomenal service.</p>
<p>We seek the creative talents that are well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept.</p>
<h4>The role of assistant director of food & beverage:</h4>
<p>We are seeking a dynamic leader to oversee our Food & Beverage Division. This role involves planning, organizing, directing, and controlling the work of both employees and managers to ensure smooth operations. The ideal candidate will uphold the highest standards of service, delivering exceptional experiences and personalized attention to every guest.</p>
<h4>Our ideal assistant director of food & beverage:</h4>
<p>We are looking for an experienced professional with 2–3 years in a similar role within a luxury hotel and fluency in Arabic and English. The position requires strong leadership skills to select, train, evaluate, motivate, and coach employees and managers across multiple Food & Beverage outlets, ensuring cultural and core standards are consistently met.</p>
<p>Responsibilities include managing labor and operating expenses through effective scheduling, budgeting, purchasing, and inventory control, while driving creative revenue solutions to maximize profitability. The ideal candidate will maintain a strong presence in operations, build lasting relationships with guests, and collaborate closely with the Director of Food & Beverage, Executive Chef, and Sous Chefs to design menus that deliver exceptional quality.</p>
<p>Excellent communication and coordination skills are essential, along with the ability to work harmoniously and professionally with colleagues and supervisors while upholding company standards of conduct.</p>
<h4>Unlock a world of employee well-being & satisfaction with our comprehensive benefit offerings:</h4>
<ul>
<li>Competitive salary, wages, and a comprehensive benefits package</li>
<li>Excellent training and development opportunities</li>
<li>Complimentary dry cleaning for employee uniforms, employee meals and stays at Four Seasons properties (based on availability), with discounted meals</li>
<li>Comprehensive private medical insurance, dental, disability, and life insurance</li>
<li>Retirement benefits and pension</li>
</ul>
<p>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways.</p>
<p>We look forward to receiving your application!</p></p><p></p>
<p><h4>About Four Seasons:</h4>
<p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p>
<p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p>
<h4>About the location:</h4>
<p>The heartbeat of the Nile. In the heart of Cairo on the banks of the River Nile, our hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year-old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.</p>
<h4>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</h4>
<p>Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and encourage to offer phenomenal service.</p>
<p>We seek the creative talents that are well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept.</p>
<h4>The role of assistant director of food & beverage:</h4>
<p>We are seeking a dynamic leader to oversee our Food & Beverage Division. This role involves planning, organizing, directing, and controlling the work of both employees and managers to ensure smooth operations. The ideal candidate will uphold the highest standards of service, delivering exceptional experiences and personalized attention to every guest.</p>
<h4>Our ideal assistant director of food & beverage:</h4>
<p>We are looking for an experienced professional with 2–3 years in a similar role within a luxury hotel and fluency in Arabic and English. The position requires strong leadership skills to select, train, evaluate, motivate, and coach employees and managers across multiple Food & Beverage outlets, ensuring cultural and core standards are consistently met.</p>
<p>Responsibilities include managing labor and operating expenses through effective scheduling, budgeting, purchasing, and inventory control, while driving creative revenue solutions to maximize profitability. The ideal candidate will maintain a strong presence in operations, build lasting relationships with guests, and collaborate closely with the Director of Food & Beverage, Executive Chef, and Sous Chefs to design menus that deliver exceptional quality.</p>
<p>Excellent communication and coordination skills are essential, along with the ability to work harmoniously and professionally with colleagues and supervisors while upholding company standards of conduct.</p>
<h4>Unlock a world of employee well-being & satisfaction with our comprehensive benefit offerings:</h4>
<ul>
<li>Competitive salary, wages, and a comprehensive benefits package</li>
<li>Excellent training and development opportunities</li>
<li>Complimentary dry cleaning for employee uniforms, employee meals and stays at Four Seasons properties (based on availability), with discounted meals</li>
<li>Comprehensive private medical insurance, dental, disability, and life insurance</li>
<li>Retirement benefits and pension</li>
</ul>
<p>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways.</p>
<p>We look forward to receiving your application!</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>"Why work for Accor?</p><br><p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ul><li>Develop learning strategies and plans with management based upon deficiencies identified in a needs assessment.</li><li>Evaluate skill level of employees.</li><li>Select employee participants in collaboration with manager’s nominations.</li><li>Seek out employee participants and market the opportunities to learn to always keep a full schedule of either classes or tutoring sessions.</li><li>Design, develop, and produce training materials (e.g., facilitator/participant workbooks, manuals, brochures, job aids, posters) for progressive coursework and sessions.</li><li>Select and specify any materials, books or other collateral required in the instruction process.</li><li>Prepare for training classes (e.g., materials, setup classes, breakdown classes).</li><li>Design and create interactive training in various formats.</li><li>Specify computer or electronic training tools required for instruction.</li><li>Maintaining attendance records for each participating employee.</li><li>Maintain discipline and decorum in the classroom.</li><li>Facilitate a presentation event including management, course graduation certificates, etc.</li><li>Remove employee participants that do not adhere to class behaviour and study requirements.</li><li>Actively listen and respond positively to questions, concerns, and requests to resolve issues, delight, and build trust.</li><li>Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, or moving objects out of the way).</li><li>Assist other employees to ensure proper coverage.</li><li>Welcome and acknowledge each and every person with a smile, eye contact, and a friendly verbal greeting, using the person’s name when possible.</li><li>Speak using clear, appropriate and professional language.</li><li>Discuss work topics, activities, or problems with co-workers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li><li>Talk with and listen to other employees to effectively exchange information</li><li>Collaborate with management to formally recognize hourly employees' performance contributions.</li><li>Ensure that hourly employees are trained.</li><li>Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies and training materials).</li><li>Assign and ensure tasks are completed on time and that they meet appropriate quality standards.</li><li>Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.</li><li>Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance.</li><li>Develop and maintain positive and productive working relationships with other employees and departments.</li><li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</li><li>Carry out all responsibilities related to the quality management systems implemented at the facilities.</li><li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ul><br>Qualifications<br><br><ul><li><strong>Education</strong>: Related degree or specialized teaching credentials preferred</li><li><strong>Experience:</strong> At least 1 year of related work experience</li><li><strong>Foreign Language:</strong> outstanding level of English</li><li><strong>Courses and Training:</strong> Prior attendance in courses and seminars in the field.</li><li><strong>Computer Literacy:</strong> Excellent computer skills</li><li><strong>Special Qualifications: </strong>Multi-Tasking, Time Management, Detail Orientation Planning and Organizing</li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity & Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>Responsibilities</p><br><p>Credit Assessment and Risk Management:</p><br><p>· Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups.</p><br><p>· Review and approve credit applications, ensuring they meet the hotel’s credit policy.</p><br><p>· Analyze customer financial history and determine appropriate credit limits for each account.</p><br><p>· Regularly monitor and assess accounts to identify and mitigate potential credit risks.</p><br><p>Accounts Receivable Management:</p><br><p>· Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time.</p><br><p>· Follow up on outstanding accounts and overdue payments to ensure timely resolution.</p><br><p>· Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt.</p><br><p>· Ensure that all payments are posted correctly and accurately in the hotel’s financial systems.</p><br><p>Credit Policy Enforcement:</p><br><p>· Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders.</p><br><p>· Monitor and enforce the hotel’s credit terms, ensuring that clients’ credit limits and payment terms are respected.</p><br><p>· Approve or decline requests for extended credit or credit extensions in line with hotel policy.</p><br><p>Collections and Dispute Resolution:</p><br><p>· Lead and manage the collections process, working with customers to ensure timely and full payment.</p><br><p>· Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies.</p><br><p>· Negotiate payment arrangements with clients who may be facing financial difficulties.</p><br><p>· Work with the legal department or external collections agencies when necessary to recover overdue payments.</p><br><p>Reporting and Financial Analysis:</p><br><p>· Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management.</p><br><p>· Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process.</p><br><p>· Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported.</p><br><p>Team Leadership and Supervision:</p><br><p>· Supervise and train the accounts receivable and credit team to ensure efficient operations.</p><br><p>· Provide guidance on credit management best practices, improving team performance and reducing errors.</p><br><p>· Foster a collaborative and effective working environment within the credit and finance departments.</p><br><p>Internal and External Coordination:</p><br><p>· Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing.</p><br><p>· Work closely with the finance department to ensure proper cash flow management and adherence to budgets.</p><br><p>· Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues.</p><br><p>Compliance and Documentation:</p><br><p>· Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management.</p><br><p>· Maintain accurate records of all credit agreements, transactions, and payment history.</p><br><p>· Ensure proper filing and documentation of all credit-related documents for auditing purposes.</p><br><p>Additional Responsibilities:</p><br><p>· Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p><br><p>People & Culture</p><br><p>Employee Relations</p><br><p>· Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.</p><br><p>· Work alongside with the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.</p><br><p>Recruitment</p><br><p>· Hire new Heartists in conjunction with the People & Culture Leader through INES.</p><br><p>· Use the interview guides provided and Talent Meter to gain further information on any potential candidate.</p><br><p>Employee Engagement and Communications</p><br><p>· Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.</p><br><p>· Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture.</p><br><p>· Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.</p><br><p>Learning & Talent Development & Performance Management</p><br><p>· Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.</p><br><p>· Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.</p><br><p>· Ensure Departments have adequate Departmental trainers, and these are well utilised.</p><br><p>· For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development.</p><br><p>· Development of direct reports to give them ongoing feedback and development.</p><br><p>· Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</p><br><p>· Performs additional duties as directed by supervisors.</p><br><p>· Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</p><br><p>· Is fully conversant with all health and safety, fire and emergency procedures.</p><br><p>· Maintains a high standard of personal hygiene, dress, uniform, and body language.</p><br><p>· Is polite and professional in any situation where the image or regulation of the hotel is represented.</p><br><p>· Attends meetings and training as required by supervisors.</p><br><p>· Ensures that all activities are carried out honestly, ethically, and within the parameters of local Law.</p><br><p>· Interacts with guests actively soliciting feedback.</p><br><p>Finance</p><br><p>· The activities and contribution of the role will impact the performance of the hotel.</p><br><p>· Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.</p><br><p>· Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.</p><br><p>· Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.</p><br><p>· Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue.</p><br><p>This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.</p><br><br>Qualifications<br><br><p>Abilities/Key Competencies/Skills</p><br><p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p><br><p>Leading Myself</p><br><p>· Positive Orientation</p><br><p>· Operational Decision Making</p><br><p>· Self-Development & Management</p><br><p>Leading Others</p><br><p>· Developing an Empowered Team</p><br><p>· Leading an Engaged and Diverse Team</p><br><p>· Communication</p><br><p>Leading the Business</p><br><p>· Advocating Guest Passion</p><br><p>· Business Planning and Analysis</p><br><p>· Business Improvement and Change</p><br><p>Experience/Certificates/Education</p><br><p>· Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry.</p><br><p>· Education: A degree in Finance, Accounting, Business Administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus.</p><br><p>· Skills & Attributes:</p><br><p>o Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms).</p><br><p>o Strong Microsoft Excel skills for data analysis, reporting, and financial tracking.</p><br><p>o Strong ability to analyze financial data, assess credit risks, and make informed decisions.</p><br><p>o Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes.</p><br><p>o Ability to manage financial records and ensure accuracy in all credit-related activities.</p><br><p>o Ability to resolve issues related to billing, collections, and disputes effectively.</p><br><p>o Experience in supervising and guiding a team to meet departmental objectives.</p><br><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity & Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>
Company Description<br><br>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br><br>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.<br><br>Responsibilities<br><br>Job Description<br><br>Credit Assessment and Risk Management:<br><br> Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups. Review and approve credit applications, ensuring they meet the hotel’s credit policy. Analyze customer financial history and determine appropriate credit limits for each account. Regularly monitor and assess accounts to identify and mitigate potential credit risks. <br><br>Accounts Receivable Management:<br><br> Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time. Follow up on outstanding accounts and overdue payments to ensure timely resolution. Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt. Ensure that all payments are posted correctly and accurately in the hotel’s financial systems. <br><br>Credit Policy Enforcement:<br><br> Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders. Monitor and enforce the hotel’s credit terms, ensuring that clients’ credit limits and payment terms are respected. Approve or decline requests for extended credit or credit extensions in line with hotel policy. <br><br>Collections and Dispute Resolution:<br><br> Lead and manage the collections process, working with customers to ensure timely and full payment. Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies. Negotiate payment arrangements with clients who may be facing financial difficulties. Work with the legal department or external collections agencies when necessary to recover overdue payments. <br><br>Reporting and Financial Analysis:<br><br> Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management. Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process. Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported. <br><br>Team Leadership and Supervision:<br><br> Supervise and train the accounts receivable and credit team to ensure efficient operations. Provide guidance on credit management best practices, improving team performance and reducing errors. Foster a collaborative and effective working environment within the credit and finance departments. <br><br>Internal and External Coordination:<br><br> Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing. Work closely with the finance department to ensure proper cash flow management and adherence to budgets. Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues. <br><br>Compliance and Documentation:<br><br> Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management. Maintain accurate records of all credit agreements, transactions, and payment history. Ensure proper filing and documentation of all credit-related documents for auditing purposes. <br><br>Additional Responsibilities:<br><br> Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property. <br><br>People & Culture<br><br>Employee Relations<br><br> Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations. Work alongside with the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist. <br><br>Recruitment<br><br> Hire new Heartists in conjunction with the People & Culture Leader through INES. Use the interview guides provided and Talent Meter to gain further information on any potential candidate. <br><br>Employee Engagement and Communications<br><br> Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year. Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture. Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager. <br><br>Learning & Talent Development & Performance Management<br><br> Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard. Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training. Ensure Departments have adequate Departmental trainers, and these are well utilised. For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development. Development of direct reports to give them ongoing feedback and development. Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues. Performs additional duties as directed by supervisors. Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel. Is fully conversant with all health and safety, fire and emergency procedures. Maintains a high standard of personal hygiene, dress, uniform, and body language. Is polite and professional in any situation where the image or regulation of the hotel is represented. Attends meetings and training as required by supervisors. Ensures that all activities are carried out honestly, ethically, and within the parameters of local Law. Interacts with guests actively soliciting feedback. <br><br>Finance<br><br> The activities and contribution of the role will impact the performance of the hotel. Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate. Exercise sound judgment and integrity at all times to ensure confidentiality of protected information. Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings. Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue. <br><br>This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.<br><br>Qualifications<br><br>Abilities/Key Competencies/Skills<br><br>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.<br><br>Leading Myself<br><br> Positive Orientation Operational Decision Making Self-Development & Management<br><br>Leading Others<br><br> Developing an Empowered Team Leading an Engaged and Diverse Team Communication<br><br>Leading the Business<br><br> Advocating Guest Passion Business Planning and Analysis Business Improvement and Change<br><br>Experience/Certificates/Education<br><br> Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry. Education: A degree in Finance, Accounting, Business Administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus. Skills & Attributes:Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms). Strong Microsoft Excel skills for data analysis, reporting, and financial tracking. Strong ability to analyze financial data, assess credit risks, and make informed decisions. Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes. Ability to manage financial records and ensure accuracy in all credit-related activities. Ability to resolve issues related to billing, collections, and disputes effectively. Experience in supervising and guiding a team to meet departmental objectives. <br><br>Additional Information<br><br>Your team and working environment:<br><br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br><br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br><br>Our commitment to Diversity & Inclusion:<br><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Company Description<br><br>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br><br>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.<br><br>Responsibilities<br><br>Job Description<br><br>Credit Assessment and Risk Management:<br><br> Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups. Review and approve credit applications, ensuring they meet the hotel’s credit policy. Analyze customer financial history and determine appropriate credit limits for each account. Regularly monitor and assess accounts to identify and mitigate potential credit risks. <br><br>Accounts Receivable Management:<br><br> Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time. Follow up on outstanding accounts and overdue payments to ensure timely resolution. Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt. Ensure that all payments are posted correctly and accurately in the hotel’s financial systems. <br><br>Credit Policy Enforcement:<br><br> Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders. Monitor and enforce the hotel’s credit terms, ensuring that clients’ credit limits and payment terms are respected. Approve or decline requests for extended credit or credit extensions in line with hotel policy. <br><br>Collections and Dispute Resolution:<br><br> Lead and manage the collections process, working with customers to ensure timely and full payment. Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies. Negotiate payment arrangements with clients who may be facing financial difficulties. Work with the legal department or external collections agencies when necessary to recover overdue payments. <br><br>Reporting and Financial Analysis:<br><br> Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management. Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process. Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported. <br><br>Team Leadership and Supervision:<br><br> Supervise and train the accounts receivable and credit team to ensure efficient operations. Provide guidance on credit management best practices, improving team performance and reducing errors. Foster a collaborative and effective working environment within the credit and finance departments. <br><br>Internal and External Coordination:<br><br> Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing. Work closely with the finance department to ensure proper cash flow management and adherence to budgets. Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues. <br><br>Compliance and Documentation:<br><br> Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management. Maintain accurate records of all credit agreements, transactions, and payment history. Ensure proper filing and documentation of all credit-related documents for auditing purposes. <br><br>Additional Responsibilities:<br><br> Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property. <br><br>People & Culture<br><br>Employee Relations<br><br> Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations. Work alongside with the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist. <br><br>Recruitment<br><br> Hire new Heartists in conjunction with the People & Culture Leader through INES. Use the interview guides provided and Talent Meter to gain further information on any potential candidate. <br><br>Employee Engagement and Communications<br><br> Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year. Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture. Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager. <br><br>Learning & Talent Development & Performance Management<br><br> Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard. Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training. Ensure Departments have adequate Departmental trainers, and these are well utilised. For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development. Development of direct reports to give them ongoing feedback and development. Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues. Performs additional duties as directed by supervisors. Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel. Is fully conversant with all health and safety, fire and emergency procedures. Maintains a high standard of personal hygiene, dress, uniform, and body language. Is polite and professional in any situation where the image or regulation of the hotel is represented. Attends meetings and training as required by supervisors. Ensures that all activities are carried out honestly, ethically, and within the parameters of local Law. Interacts with guests actively soliciting feedback. <br><br>Finance<br><br> The activities and contribution of the role will impact the performance of the hotel. Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate. Exercise sound judgment and integrity at all times to ensure confidentiality of protected information. Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings. Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue. <br><br>This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.<br><br>Qualifications<br><br>Abilities/Key Competencies/Skills<br><br>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.<br><br>Leading Myself<br><br> Positive Orientation Operational Decision Making Self-Development & Management<br><br>Leading Others<br><br> Developing an Empowered Team Leading an Engaged and Diverse Team Communication<br><br>Leading the Business<br><br> Advocating Guest Passion Business Planning and Analysis Business Improvement and Change<br><br>Experience/Certificates/Education<br><br> Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry. Education: A degree in Finance, Accounting, Business Administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus. Skills & Attributes:Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms). Strong Microsoft Excel skills for data analysis, reporting, and financial tracking. Strong ability to analyze financial data, assess credit risks, and make informed decisions. Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes. Ability to manage financial records and ensure accuracy in all credit-related activities. Ability to resolve issues related to billing, collections, and disputes effectively. Experience in supervising and guiding a team to meet departmental objectives. <br><br>Additional Information<br><br>Your team and working environment:<br><br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br><br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br><br>Our commitment to Diversity & Inclusion:<br><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Job Description Are You Ready to Make It Happen at Mondel z International? Join our Mission to Lead the Future of Snacking. Make It With Pride. As expert you will bring a deep technical mastery of the process and equipment. That expertise allows you to lead the planning, process development and implementation of Planned Maintenance Elements in a Continuous Improvement manufacturing environment. You will manage this through teams consisting of various technical and non-technical personnel, key support contractors and operations personnel. How you will contribute You will: Partner & Enable the line leader(s) to deliver the SQCDSM targets-Safety, Quality, Cost, Delivery, Sustainability & Morale for the lines, to ensure Process stability; Participates in the DMS- Daily Management systems meetings at the shift and line level Own the technology and process and centerline settings for the equipment and process and have deep technical mastery of the process and equipment; Owns the PM-Progressive maintenance systems and work processes and the PM-Progressive Maintenance Key Performance Indicators for the line/s along with Centerline Management systems; owns the R&M-Repairs & Maintenance budget of the line Develop, own and execute the line/s preventive and time-based maintenance systems and plans and build capability of the team to execute themselves; Build (spends at least 50% of time) technical and maintenance skills of the technicians working in the shifts, so that they are able to operate and maintain their equipment themselves; be part of the PM Pillar, own all PM systems and work process at the line level and lead some of them at the department level Partner with the Asset and Reliability team for system improvement and execution of special maintenance tasks; be responsible for Change Management on the line/s, localization of spares and proper break-down analysis and R&M cost reduction for the line/s; Represents the department/line/s as the site technology owner in the regional and global technology forums Assist in VSU for the new initiatives and enable the VSU team; Help the line leader in internal and external benchmarking and reapplication; be the subject matter expert on one of the component categories and be a trainer of PM related subjects for the plant What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: Advanced knowledge (including AM-Autonomous Maintenance Step 4 systems & Progressive Maintenance Step 3) & skill to maintain the dedicated equipment(s)at basic conditions independently, including the execution of AM & PM (BD-Breakdown maintenance, planned maintenance) standards on dedicated equipment(s) and TPM - Phase 3 & 4 tools problem solving tools The capability to lead a Role for the Line. Qualify and coach the next level SWP owners and drive the common opportunity areas across the line in PDCA-Plan Do Check Adjust approach The capability to work as the Line Leader, developing and aligning goal/master plan for the line, deploying and managing IDP for the members, coaching team members on their performance management and career development More about this role What you need to know about this position: Performing scheduled maintenance procedures on equipment, installing new devices and machinery, and troubleshooting and repairing problems. Working to increase the line efficiency& negotiate lower prices for parts and supplies. Supervising and training other maintenance technicians. Ensure application of Mondelez International standards in production sections Ensure follow-up spare on parts and consumables, Participating in MRO projects. Provide technical and organizational co-ordination and control of maintenance, repairs and service activities in responsible section Ensure that all activities in section are in line with Good Manufacturing Practices, food safety and workplace safety requirements (calibrations, maintenance records, periodical controls, etc.) Be a part of IL6S deployment in responsible section & lead the Progressive Maintenance work process in IL6S Executing the maintenance, assembly and revision works assigned by his/her superiors and reporting the works performed Ensuring the sustainability of production by immediately responding to the production machine failures. Communicating with other departments and requesting support in required cases Supporting shift teams in troubleshooting and RCA activities Budget and Spend control in area of responsibility Education / Certifications: Bachelor's Degree of Engineering (Electromechanical, Mechanical, Electrical, Mechanical Engineering) Job specific requirements: 2-4 years of relevant experience Lean methodology background ERP knowledge Travel requirements: None Work schedule: Full-Time No Relocation support available Business Unit Summary Mondel z International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy. Mondel z International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Manufacturing support Manufacturing</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: Advanced knowledge (including AM-Autonomous Maintenance Step 4 systems & Progressive Maintenance Step 3) & skill to maintain the dedicated equipment(s)at basic conditions independently, including the execution of AM & PM (BD-Breakdown maintenance, planned maintenance) standards on dedicated equipment(s) and TPM - Phase 3 & 4 tools problem solving tools The capability to lead a Role for the Line. Qualify and coach the next level SWP owners and drive the common opportunity areas across the line in PDCA-Plan Do Check Adjust approach The capability to work as the Line Leader, developing and aligning goal/master plan for the line, deploying and managing IDP for the members, coaching team members on their performance management and career development More about this role What you need to know about this position: Performing scheduled maintenance procedures on equipment, installing new devices and machinery, and troubleshooting and repairing problems. Working to increase the line efficiency& negotiate lower prices for parts and supplies. Supervising and training other maintenance technicians. Ensure application of Mondelez International standards in production sections Ensure follow-up spare on parts and consumables, Participating in MRO projects. Provide technical and organizational co-ordination and control of maintenance, repairs and service activities in responsible section Ensure that all activities in section are in line with Good Manufacturing Practices, food safety and workplace safety requirements (calibrations, maintenance records, periodical controls, etc.) Be a part of IL6S deployment in responsible section & lead the Progressive Maintenance work process in IL6S Executing the maintenance, assembly and revision works assigned by his/her superiors and reporting the works performed Ensuring the sustainability of production by immediately responding to the production machine failures. Communicating with other departments and requesting support in required cases Supporting shift teams in troubleshooting and RCA activities Budget and Spend control in area of responsibility Education / Certifications: Bachelor's Degree of Engineering (Electromechanical, Mechanical, Electrical, Mechanical Engineering) Job specific requirements: 2-4 years of relevant experience Lean methodology background ERP knowledge</p><p></p></section>
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<p>We are seeking an experienced and customer-focused Fairmont Gold Manager to join our prestigious luxury hotel in Cairo, Egypt. In this pivotal leadership role, you will oversee all aspects of the Fairmont Gold experience, ensuring exceptional service delivery while maintaining the highest standards of hospitality. You will lead a dedicated team, manage guest relations, and drive operational excellence across all Fairmont Gold services and amenities. This position offers the opportunity to make a meaningful impact on guest satisfaction while fostering a collaborative and supportive work environment.</p>
<p><strong>Responsibilities include:</strong></p>
<ul>
<li>Manage all aspects of Fairmont Gold operations in accordance with Fairmont hotel standards and service procedures</li>
<li>Direct and implement a service and leadership philosophy that guides staff and ensures consistent excellence</li>
<li>Anticipate guest needs, respond promptly to inquiries, and maintain positive guest relations at all times</li>
<li>Monitor and maintain cleanliness, sanitation, and organization of all Fairmont Gold work areas</li>
<li>Maintain comprehensive knowledge of hotel features, services, room types, rates, packages, promotions, and daily occupancy levels</li>
<li>Track and forecast daily, weekly, and monthly Fairmont Gold occupancy levels and adjust departmental planning accordingly</li>
<li>Review daily business levels, anticipate critical situations, and develop effective solutions to expedite operations</li>
<li>Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts; adjust schedules to meet business demands</li>
<li>Ensure staff attendance and document any late or absent employees</li>
<li>Conduct pre-shift meetings with staff to review pertinent business information and daily priorities</li>
<li>Inspect staff grooming and attire; address any deficiencies professionally and supportively</li>
<li>Constantly monitor staff performance and provide constructive feedback to rectify any service deficiencies</li>
<li>Monitor check-in and check-out processes; assist where necessary to alleviate pressure and process guests expediently</li>
<li>Monitor communication logs and ensure guest requests are followed up within 15-20 minutes</li>
<li>Screen, interview, and facilitate the hiring of Fairmont Gold team members</li>
<li>Conduct comprehensive training programs for new hires and ongoing development for existing staff</li>
<li>Provide performance feedback and handle disciplinary matters according to hotel standards</li>
<li>Contact newly registered VIP guests within 15 minutes of check-in to establish satisfaction and resolve any concerns</li>
<li>Ensure security of guest room access and maintain awareness of undesirable persons on premises</li>
<li>Monitor and ensure all cashiering procedures comply with accounting policies, including bank reconciliation, shortages/overages, late charges, and payment processing</li>
<li>Work with the Executive Chef to determine Fairmont Gold Lounge menu, food costs, ordering, and presentation</li>
<li>Provide direction and guidance to Fairmont Gold Supervisors to maintain service and food quality standards</li>
<li>Assist guests with reports of lost or stolen articles following hotel policy</li>
<li>Adhere to hotel requirements for guest and colleague accidents, injuries, and emergency situations</li>
<li>Coordinate with Housekeeping management to ensure accurate room status and readiness for check-in</li>
<li>Review arrival reports, VIP pre-registration, and special requests for accuracy and completeness</li>
<li>Review credit check reports and follow up on accounts beyond approved credit limits</li>
<li>Coordinate delivery of in-room amenities to ensure timely service</li>
<li>Review late checkout requests and communicate approvals to Housekeeping</li>
<li>Monitor out-of-order rooms and coordinate with respective departments for resolution</li>
<li>Complete nightly rate checks and maintain awareness of discrepant rooms</li>
<li>Conduct monthly departmental meetings and attend designated organizational meetings</li>
<li>Complete departmental filing and maintain detailed records of attendance and performance conversations</li>
<li>Conduct performance reviews in a timely manner</li>
<li>Foster a cooperative working climate that maximizes productivity and colleague morale</li>
<li>Complete work orders for maintenance repairs and contact Engineering for urgent issues</li>
<li>Document pertinent information in department logs and complete all closing duties</li>
<li>Perform additional duties as assigned by management</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Bachelor's degree, preferably in hospitality management or related field</li>
<li>Minimum two years of leadership experience in concierge or front office operations in a luxury hotel environment</li>
<li>Certification in an alcohol awareness program (TABC)</li>
<li>Food handling certification</li>
<li>Previous training and certification in liquor, wine, food service, and sanitation procedures</li>
<li>Fluency in English, both verbal and written</li>
<li>Proficiency in basic arithmetic and financial calculations</li>
<li>Proven ability to balance guest service, colleague satisfaction, and profitability objectives</li>
<li>Demonstrated ability to suggestively sell services and amenities</li>
<li>Strong guest relations training background and experience</li>
<li>Exceptional leadership and team management skills</li>
<li>Advanced problem-solving and conflict resolution abilities</li>
<li>Proficiency with hotel property management systems (PMS) and Microsoft Office applications</li>
<li>Excellent communication and interpersonal skills</li>
<li>Strong organizational and time management abilities</li>
<li>Ability to work flexible shifts, including evenings, weekends, and holidays as required</li>
<li>Demonstrated crisis management and decision-making capabilities under pressure</li>
<li>Cultural awareness and sensitivity in a diverse, international environment</li>
<li>Meticulous attention to detail in documentation and record-keeping</li>
<li>Ability to train, mentor, and develop team members effectively</li>
<li>Strong analytical skills with the ability to interpret data and trends</li>
<li>Resilience and adaptability in a fast-paced hospitality environment</li>
</ul></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Entry level management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Day-to-Day Room Service Operations<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Ensures property policies are administered fairly and consistently.<br>• Communicates areas in need of attention to staff and follows up to ensure follow through.<br>• Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>Leading Room Service Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Ensures and maintains the productivity level of employees.<br>• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>• Communicates performance expectations in accordance with job descriptions for each position.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Strives to improve service performance.<br>• Supervises service behaviors of employees and provides feedback to individuals.<br>Room Service Financial and Budgeting Goals<br>• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.<br>• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Empowers employees to provide excellent customer service.<br>• Interacts with guests to obtain feedback on product quality and service levels<br>• Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Sets a positive example for guest relations.<br>• Handles guest problems and complaints.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>Conducting Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.<br>• Supports a departmental orientation program for employees to receive the appropriate new hiring training to successfully perform their job.<br>• Trains staff and monitors adherence to all cash handling and credit policies and procedures.<br>Additional Responsibilities<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Recognizes good quality products and presentations.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. <br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>