Residential supervisor Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>"Why work for Accor?</p><br><p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ul><li>Responsible for specific stations in the restaurants or bars, delivers food and beverage services to customers, possesses the related knowledge, and always present at his/her station.</li><li>Assigned to work in the restaurant or bars.</li><li>Prepare the restaurants and bars, taking into account the service flow in these areas.</li><li>Take and serve orders from customers.</li><li>Inform customers about order alternatives and encourage the sales of targeted services.</li><li>Deliver maximum service in each unit, keeping in line with service rules.</li><li>Prepare the service plates needed throughout service, collect the empty plates, and instruct the Bus Boys and interns.</li><li>Maintain and any personal belongings of customers that have been left in the workstation and hand such belongings over to his/her supervisors.</li><li>Comply with the departmental instructions and procedures published by the F&amp;B Department.</li><li>Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.</li><li>Comply with operational rules.</li><li>Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours.</li><li>Attend the orientation training.</li><li>Undergo two performance assessments each year.</li><li>Strive to achieve 100% customer satisfaction.</li><li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</li><li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li><li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ul><br>Qualifications<br><br><ul><li><strong>Education:</strong> At least a primary school diploma.</li><li><strong>Experience: </strong>Can learn the job in 3 year&nbsp;and perform duties at expected level.</li><li><strong>Foreign Language:</strong> Not required.</li><li><strong>Courses and Seminars:</strong> Prior attendance in trainings in the related field.</li><li><strong>Computer Literacy: </strong>Not required.</li><li><strong>Skills:</strong> Has knowledge of and is capable of using the products, kitchen and equipment. Expected to use non-standard, specific tools and devices related to the job and that can be learned in a few months.</li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Business Systems &amp; Automation Specialist at Al Thuraya Consultancy Egypt will support, administer and optimise the organisation s business systems, with a primary focus on the Zoho One ecosystem. The role supports the Centre of Excellence in improving operational workflows, reporting, analytics, user adoption and cross-functional process efficiency across a 35-person organisation. The role is not a traditional IT helpdesk role, a pure software developer role, or an accounting/controller role. It is designed for a process-oriented business systems professional who can translate user requirements into practical system improvements, automate workflows, troubleshoot system issues and support operational excellence initiatives.</p><p>Responsibilities</p><ol><li>Business Systems Administration: Administer and maintain core business applications, including Zoho CRM, Zoho Books, Zoho People, Zoho Sign, Zoho Contracts, Zoho Forms, Zoho Desk, Zoho Analytics, and other related systems as required. Manage user access, roles, permissions, data fields, workflow rules, forms, modules, templates and basic application configuration. Ensure business applications are reliable, structured and aligned with approved operational processes. Coordinate with external implementation partners or vendors where advanced configuration, accounting support or integration support is required.</li><li>Integrations, Low-Code / No-Code and Technical Enablement: Support low-code/no-code automation and basic system integrations where appropriate. Assist with Deluge scripting, API-based workflows, webhooks or integration logic where business needs require technical enablement. Test technical solutions before release and document configuration changes. Maintain a learning mindset towards scripting, integrations, automation and emerging business systems tools.</li><li>Data Quality, Governance and Compliance: Support data consistency, user discipline, access control, records quality and process governance across business systems. Assist in applying approved information management, data protection, confidentiality and records management practices. Ensure business system changes are documented, tested and aligned with internal approval requirements. Coordinate with the Centre of Excellence on process governance, internal quality assurance and improvement initiatives.</li><li>Cross-Functional Collaboration: Work closely with HR, Finance, Accounting, Operations, Facility Management, Business Development, Admin and other departments to understand operational requirements. Translate business problems into practical system, process or reporting solutions. Support change management activities related to new system features, workflow updates, user adoption and process changes. Communicate clearly with technical and non-technical stakeholders.</li><li>Continuous Improvement: Monitor recurring system issues, user feedback and workflow gaps to identify improvement opportunities. Recommend enhancements that improve control, efficiency, visibility and user experience. Participate in internal improvement initiatives led by the Centre of Excellence. Maintain current knowledge of Zoho One capabilities, automation tools, ERP/CRM trends and reporting practices.</li><li>Other Duties as Assigned: Support additional business systems, automation, reporting, user training or process improvement tasks as required. Assist in special projects where business systems and operational workflows are involved. Provide support during workload peaks, system updates, new module implementation or internal transformation initiatives.</li></ol><p>Job Specifications</p><p>Job Grade: Mid-level specialist role, reflecting hands-on system administration, process analysis, automation, reporting and cross-functional support responsibilities.</p><p>Job Classification: given the role s requirement to balance operational support, system configuration, process thinking, reporting and user-facing communication.</p><p>Direct Reports: None at this stage. The role may coordinate with vendors, implementation partners and business users.</p><p>Internal Stakeholders: Centre of Excellence, HR, Finance, Accounting, Operations, Facility Management, Business Development, Admin and other system users.</p><p>External Stakeholders: Zoho implementation partners, support vendors, external accounting/application consultants where applicable.</p><p>Qualifications</p><ol><li>Education: Bachelor s degree in, Information Systems, Computer Science, Management Information Systems, Accounting Information Systems, or a related field. Professional training in ERP, CRM, analytics, automation or process improvement is preferred.</li><li>Experience: 3-6 years of experience in ERP, CRM, business systems administration, business analysis, workflow automation or related operational systems roles. Practical experience in workflow automation, reporting/dashboarding and user support. Experience working with ERP/CRM platforms. Zoho experience is preferred but not mandatory. Experience in Zoho One, Deluge scripting, API/integration exposure, ERP implementation, low-code/no-code tools or analytics platforms is a plus. Experience supporting cross-functional business users in a small to mid-sized organisation is preferred.</li><li>Knowledge: Business Systems: Strong understanding of ERP, CRM and business application administration concepts. Process Improvement: Ability to understand workflows, identify inefficiencies and convert requirements into practical system improvements. Reporting and Analytics: Knowledge of dashboards, KPIs, data quality, operational reporting and basic analytics. Zoho One Ecosystem: Working knowledge of, or ability to learn, Zoho CRM, Zoho Books, Zoho People, Zoho Sign, Zoho Contracts, Zoho Forms, Zoho Desk and Zoho Analytics. Integration Awareness: Familiarity with APIs, webhooks, low-code/no-code automation and scripting concepts is preferred. Governance and Documentation: Understanding of access control, change documentation, confidentiality, data quality and system governance.</li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: Bachelor s degree in, Information Systems, Computer Science, Management Information Systems, Accounting Information Systems, or a related field. Professional training in ERP, CRM, analytics, automation or process improvement is preferred.</li><li>Experience: 3-6 years of experience in ERP, CRM, business systems administration, business analysis, workflow automation or related operational systems roles. Practical experience in workflow automation, reporting/dashboarding and user support. Experience working with ERP/CRM platforms. Zoho experience is preferred but not mandatory. Experience in Zoho One, Deluge scripting, API/integration exposure, ERP implementation, low-code/no-code tools or analytics platforms is a plus. Experience supporting cross-functional business users in a small to mid-sized organisation is preferred.</li><li>Knowledge: Business Systems: Strong understanding of ERP, CRM and business application administration concepts. Process Improvement: Ability to understand workflows, identify inefficiencies and convert requirements into practical system improvements. Reporting and Analytics: Knowledge of dashboards, KPIs, data quality, operational reporting and basic analytics. Zoho One Ecosystem: Working knowledge of, or ability to learn, Zoho CRM, Zoho Books, Zoho People, Zoho Sign, Zoho Contracts, Zoho Forms, Zoho Desk and Zoho Analytics. Integration Awareness: Familiarity with APIs, webhooks, low-code/no-code automation and scripting concepts is preferred. Governance and Documentation: Understanding of access control, change documentation, confidentiality, data quality and system governance.</li><li>Skills: Strong process thinking and business analysis skills. Workflow automation and system configuration capability. Reporting/dashboard development skills. Troubleshooting and root-cause analysis. Clear communication with technical and non-technical users. Strong documentation and user-guide writing ability. Ability to work independently and manage multiple priorities. English fluency. Proficiency in Microsoft Office and business productivity tools. Technical curiosity and ability to learn new tools quickly.</li><li>Attributes: Process-oriented, organised and proactive. Systems-minded and operationally focused. Practical, hands-on and solution-oriented. Comfortable working cross-functionally. Able to balance technical configuration with business communication. Adaptable, curious and willing to learn technical solutions as business needs evolve. Detail-oriented and committed to reliable documentation.</li><li>Prerequisite Training and Level of Training Required: Zoho One Administration and Configuration: Level: Intermediate to Advanced. Workflow Automation and Process Improvement: Level: Intermediate. Reporting, Dashboards and Analytics: Level: Intermediate. Low-Code / No-Code Automation and Integration Awareness: Level: Intermediate. User Support and Training: Level: Intermediate. Data Governance, Access Control and Confidentiality: Level: Intermediate. Continuous Professional Development: Level: Ongoing.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International’s founders established a simple yet powerful formula:</p><br><p>Approach each client engagement as a&amp;nbsp;<strong>partnership</strong>, create an environment that attracts the&amp;nbsp;<strong>most talented professionals</strong>&amp;nbsp;and allows them to flourish, and regulate&amp;nbsp;<strong>growth</strong>&amp;nbsp;to maintain&amp;nbsp;<strong>excellence</strong>&amp;nbsp;in our service standards.</p><br><br><p>We are looking for a driven and capable&amp;nbsp;<strong>Human Resources Business Partner</strong> to support us in building and executing HR strategies that align with business objectives and foster a high-performance culture.</p><br><p>You will play an integral role in partnering with leadership and managers to develop talent, enhance engagement, manage performance, and ensure compliance with labor laws and company policies.</p><br><p>We are looking to bring in dedicated individuals with a passion for innovation and talent for multitasking in a fast-paced environment. We will help you grow, pursue, and fulfill what inspires you so we can make big impacts on the world together.</p><br><p><strong>RESPONSIBILITIES:</strong></p><br><ul><li>Partner with leadership and the HR Director to develop and implement HR strategies that drive business success and align with company values.</li><li>Collaborate with managers to identify skills gaps and create development plans that foster continuous growth.</li><li>Manage and drive performance management cycles, including goal setting, continuous feedback, and formal reviews.</li><li>Support managers in developing high-performing teams by coaching them on feedback delivery and performance management.</li><li>Collaborate with leaders to implement performance improvement plans when needed.</li><li>Promote a feedback-driven, high-performance culture across the organization.</li><li>Stay informed of market trends and insights to recommend enhancements to compensation and benefits packages.</li><li>Manage employee relations matters (grievances, investigations, conflicts), ensuring fair and compliant outcomes aligned with Egyptian labor law and company policies.</li><li>Work closely with the HR Director to review, update, and implement HR policies and procedures, ensuring consistency, compliance, and alignment with regional/global standards.</li><li>Lead and improve onboarding, offboarding, and HR lifecycle processes, ensuring a smooth and engaging employee experience.</li><li>Design and implement employee engagement strategies and initiatives that foster a positive work environment.</li><li>Partner with managers and employees to enhance workplace culture, recognition programs, and employee well-being.</li><li>Conduct regular engagement surveys and action planning based on feedback to improve team morale and satisfaction.</li><li>Ensure compliance with Egyptian labor laws, regulations, and internal company policies.</li><li>Analyze HR data and metrics to provide actionable insights on workforce trends, turnover, engagement, and performance.</li><li>Lead or participate in local and regional HR projects, including change management and organizational development.</li></ul><p><strong>QUALIFICATIONS</strong></p><br><p><strong>Required Qualifications:</strong></p><br><ul><li>Bachelor’s degree in Human Resources Management or a related field.</li><li>7+ years of HR generalist or HRBP experience, ideally in a fast-paced, high-growth company (experience in the construction domain is a plus).</li><li>Deep understanding of Egyptian labor law and HR best practices.</li><li>Strong coaching and consulting skills with the ability to influence and build trust across all levels of the organization.</li><li>Proven experience in policy and procedure development, employee relations, and performance management.</li><li>Experience in talent management, organizational development, and employee engagement.</li><li>Ability to think strategically and execute tactically, hands-on, proactively, and solution-oriented.</li><li>Exceptional communication and interpersonal skills.</li></ul><p><strong>Preferred Qualifications:</strong></p><br><ul><li>Professional HR certification, such as SHRM-CP, PHR, or equivalent.</li><li>Experience in implementing HR systems or digital transformation initiatives.</li><li>Familiarity with change management and organizational development frameworks.</li></ul><p><strong>POSITION DETAILS:</strong></p><br><p><strong>Primary Location (On-site):</strong> Heliopolis, Cairo, EG<br><strong>Position:</strong> Human Resources Business Partner<br><strong>Position Classification:</strong> Salary-based full-time hours<br><strong>Working Hours:</strong> 9:00 AM to 6:00 PM Cairo Local Time</p><br><p>Decima International is an Equal Opportunity Employer that is committed to the safety and well-being of all. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law.</p><br><br> </div>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <strong>Invoice processing & payment management:</strong><br> <li>Oversee and process incoming invoices from vendors and suppliers for hotel-related goods and services.</li> <li>Ensure that all invoices are properly matched with purchase orders, receipts, and contracts before being processed for payment.</li> <li>Ensure that payments to vendors are made accurately, within the agreed terms, and on time to maintain good supplier relationships.</li> <strong>Vendor relations & dispute resolution:</strong><br> <li>Act as a point of contact for vendors regarding payment inquiries, discrepancies, and disputes.</li> <li>Investigate and resolve payment issues or discrepancies in a timely manner to ensure smooth vendor relationships.</li> <li>Maintain communication with internal departments (e.g., F&B, housekeeping, maintenance) to ensure that vendor services and goods are provided in a timely and cost-effective manner.</li> <strong>Account reconciliation & reporting:</strong><br> <li>Reconcile accounts payable records, ensuring that all transactions are accounted for accurately in the hotel’s financial system.</li> <li>Assist in month-end and year-end closing processes, ensuring that all outstanding invoices are paid, and records are up to date.</li> <li>Prepare accounts payable reports and assist in cash flow analysis to support financial planning and budgeting.</li> <strong>Financial compliance & record-keeping:</strong><br> <li>Ensure compliance with company policies, tax regulations, and legal requirements regarding payments and vendor contracts.</li> <li>Maintain accurate and organized records of all accounts payable transactions, including invoices, payment receipts, and contracts.</li> <li>Assist with audits and provide necessary documentation for financial reporting and compliance purposes.</li> <strong>Cost control & process improvement:</strong><br> <li>Assist in monitoring accounts payable expenses to ensure they align with the hotel’s budget and cost control goals.</li> <li>Identify opportunities to streamline accounts payable processes, improve payment efficiency, and reduce errors or delays.</li> <li>Work with the purchasing department to ensure the hotel is receiving the best value for goods and services through effective negotiation and relationship management.</li> <strong>Team leadership & training:</strong><br> <li>Ensure proper delegation of tasks within the accounts payable team to maintain smooth operations.</li> <li>Promote a positive, team-oriented environment by encouraging cooperation and efficiency in the accounts payable process.</li> <strong>Sustainability & vendor selection:</strong><br> <li>Collaborate with the sustainability team to identify opportunities for responsible sourcing and ethical vendor partnerships.</li> <li>Ensure that the hotel is meeting its sustainability goals by working with vendors who adhere to eco-friendly practices and support the hotel’s commitment to sustainability.</li> <strong>Additional responsibilities:</strong><br> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> <h4>People & culture</h4> <strong>Employee relations:</strong><br> <li>Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.</li> <li>Work alongside the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.</li> <strong>Recruitment:</strong><br> <li>Hire new Heartists in conjunction with the People & Culture leader through INES.</li> <li>Use the interview guides provided and Talent Meter to gain further information on any potential candidate.</li> <strong>Employee engagement and communications:</strong><br> <li>Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES champions for the hotel and departmental action plans in order to increase Heartist engagement and improve EES scores year on year.</li> <li>Represent the organization as an exemplary ambassador of the Accor All Inclusive - Heartist Service Culture.</li> <li>Labour turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.</li> <strong>Learning & talent development & performance management:</strong><br> <li>Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.</li> <li>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.</li> <li>Ensure departments have adequate departmental trainers, and these are well utilised.</li> <li>For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development.</li> <li>Development of direct reports to give them ongoing feedback and development.</li> <li>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li> <li>Performs additional duties as directed by supervisors.</li> <li>Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li> <li>Is fully conversant with all health and safety, fire and emergency procedures.</li> <li>Maintains a high standard of personal hygiene, dress, uniform, and body language.</li> <li>Is polite and professional in any situation where the image or regulation of the hotel is represented.</li> <li>Attends meetings and training as required by supervisors.</li> <li>Ensures that all activities are carried out honestly, ethically, and within the parameters of local law.</li> <li>Interacts with guests actively soliciting feedback.</li> <h4>Finance</h4> <li>The activities and contribution of the role will impact the performance of the hotel.</li> <li>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.</li> <li>Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.</li> <li>Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents and meetings.</li> <li>Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue.</li> <p>This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.</p> <h4>Qualifications</h4> <h4>Abilities / key competencies / skills</h4> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <strong>Leading myself:</strong><br> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> <strong>Leading others:</strong><br> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> <strong>Leading the business:</strong><br> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> <h4>Experience / certificates / education</h4> <li>Experience: At least 3 years of experience in accounts payable, preferably in the hospitality industry.</li> <li>Education: A degree in Accounting, Finance, Business Administration, or a related field.</li> <li>Skills & attributes: <ul> <li>Proficiency with accounting software or ERP systems (e.g., SAP, Oracle, QuickBooks).</li> <li>Strong knowledge of Microsoft Excel for financial reporting and data analysis.</li> <li>High attention to detail to ensure accuracy in processing invoices and managing accounts.</li> <li>Excellent verbal and written communication skills for dealing with vendors and internal teams.</li> <li>Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.</li> <li>Ability to resolve payment issues and discrepancies effectively, ensuring minimal disruption to operations.</li> </ul> </li> <h4>Additional information</h4> <strong>Your team and working environment:</strong><br> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <strong>Our commitment to diversity & inclusion:</strong><br> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Job summary</h4> <p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18 month program in cooperation with Cornell University.</p> <br> <h4>Candidate profile</h4> <br> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> <li>OR</li> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <br> <h4>Core work activities</h4> <br> <h4>Managing discipline work, projects, and policies</h4> <ul> <li>Coordinates and implements accounting work and projects as assigned.</li> <li>Coordinates, implements, and follows up on audits for all areas of property operations.</li> <li>Complies with federal and state laws applying to operations procedures.</li> <li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li> <li>Balances ledgers.</li> </ul> <br> <h4>Supporting property operations</h4> <ul> <li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li> <li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li> <li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li> <li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li> <li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li> <li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li> <li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li> <li>Reviews reports and financial statements to determine operations performance against budget.</li> <li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li> </ul> <br> <h4>Managing and monitoring activities that affect the customer and guest experience</h4> <ul> <li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li> <li>Takes proactive approaches when dealing with customers and guest concerns.</li> <li>Extends professionalism and courtesy to customers and guests at all times.</li> <li>Responds timely to customer service department requests.</li> <li>Ensures all team members meet or exceed all hospitality requirements.</li> </ul> <br> <h4>Supporting profitability</h4> <ul> <li>Supports annual quality audits.</li> <li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li> </ul> <br> <h4>Supporting safety standards and work procedures</h4> <ul> <li>Implements property emergency plan.</li> <li>Provides a safe working environment in compliance with Occupational Safety and Health Administration and MSDS.</li> <li>Implements and sustains property accident prevention programs.</li> <li>Follows property-specific recovery plans.</li> </ul> <br> <h4>Additional responsibilities</h4> <ul> <li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li> <li>Demonstrates self-confidence, energy and enthusiasm.</li> <li>Manages group or interpersonal conflict.</li> <li>Informs and updates the executives, peers and subordinates on relevant information in a timely manner.</li> <li>Manages time and possesses organizational skills.</li> <li>Presents ideas, expectations and information in a concise, organized manner.</li> <li>Uses problem-solving methodology for decision making and follow up.</li> <li>Makes calls if necessary.</li> </ul> <br> <h4>Leadership development</h4> <ul> <li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li> <li>Includes a combination of specialized industry knowledge and leadership skills. It allows you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li> </ul> <br> <h4>Education for employment (EFE)</h4> <ul> <li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li> <li>This six-week part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li> </ul> <br> <h4>General training</h4> <p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p> <ul> <li>Rooms operations</li> <li>Food & beverage</li> <li>Sales & marketing (BMSC)</li> <li>Human resources</li> <li>Safety & security (loss prevention)</li> <li>Finance</li> </ul> <br> <h4>The specialization course</h4> <ul> <li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li> <li>The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.</li> <li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with and learn from best-in-class hospitality leaders from around the globe – developing vital skills and be part of shaping your country’s economic future.</li> <li>Upon completing the Tahseen program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li> </ul> <br> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p> <br> <p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities</p><p></p>

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, consultative, and innovative outsourcing solutions that support diverse business needs and help clients focus on their core operations. With strong global coverage and deep cultural understanding, ETISAL International tailors services to enhance customer experience and operational efficiency. The company is committed to first-class quality, the value of human capital, and the use of state-of-the-art technologies and best practices. ETISAL International continually improves its management and operational standards with an emphasis on transparency, flexibility, integrity, and exceeding client expectations. Role Description The Customer Service Specialist / Dubai Freezone role is a full-time, on-site position based in Cairo, Egypt. In this role, the specialist will handle inbound and outbound customer interactions, respond to inquiries, and resolve issues efficiently and professionally. Daily tasks include managing phone calls and other communication channels, providing accurate information about products and services, and documenting interactions in internal systems. The specialist will work to enhance customer satisfaction by delivering a positive experience, following established procedures, and escalating complex cases when necessary. Collaboration with team members and supervisors to meet performance targets and service level agreements is an essential part of the role. Qualifications Strong Customer Service and Customer Support skills, with the ability to handle diverse inquiries and resolve issues effectively. Focus on Customer Satisfaction and Customer Experience, demonstrating empathy, patience, and a client-centered approach. Professional Phone Etiquette, including clear communication, active listening, and courteous interaction across all channels. Good command of English and Arabic, both spoken and written. Previous experience in call centers, BPO, or customer-facing roles is preferred. Ability to work on-site in Cairo, Egypt, and maintain flexible availability as required. Strong problem-solving skills, attention to detail, and ability to work under pressure while meeting performance targets. Basic computer literacy and familiarity with CRM or contact center systems are beneficial.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About us :-</strong><br> <span>Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions.&nbsp;</span><br> <span>We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system</span><br><br><p><b>Job Duties:- </b></p><br><ul><li>• Own hub-level ASR (Attempt Success Rate), DSR, and Delivery Promise across the assigned area;<br>set and deliver weekly targets.<br>• Monitor daily performance dashboards and lead root-cause analysis whenever a KPI slips.<br>• Manage COD delivery execution and reduce failed and fake delivery attempts.<br>• Plan courier capacity against volume and keep load per courier (OFD/courier) within a healthy,<br>sustainable range.<br>Balance the fleet mix (motorcycles vs. vehicles) to volume, geography, and parcel profile.<br>Backlog &amp; Aging Control<br>• Keep forward backlog and parcel aging within SLA; coordinate overflow across hubs when<br>demand spikes.<br>• Drive down fake attempts, wrong-zoning, not-found, and lost/damaged parcels.<br>• Enforce exception-handling, scanning, and dispatch discipline across all hubs.<br>• Own cost-per-package for the area; manage courier contract rates and right-size structural<br>capacity.<br>• Lead, coach, and develop hub leads and supervisors; build a performance-driven culture.<br>• Partner with Mid-Mile, Tech, Fulfillment, Quality, and Commercial teams to resolve cross-<br>functional issues and protect merchant experience.<br>• Produce clear, data-driven weekly performance reviews for leadership<br></li></ul><br><p><b>Job Requirements:- </b></p><br><ul> <li>Bachelor's degree in Business, Logistics, Engineering, or a related field.<br>• 4+ years in last-mile, logistics, or field operations, including 2+ years leading teams.<br>• Strong data literacy — confident with Excel, dashboards, and operational metrics.<br>• Proven fleet / courier management and capacity-planning experience.<br>• Strong problem-solving and root-cause analysis skills.<br>• Fluent Arabic; good written and spoken English.<br>• Based in Greater Cairo and able to travel across assigned hubs.</li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Field Compliance Coordinator is responsible for supporting Saudi Aramco Upstream Drilling &amp; Workover Operations by ensuring full compliance with Saudi Aramco HSE requirements, drilling standards, and regulatory obligations.<br> The role serves as the field HSE focal point for assigned rigs, promoting safe drilling operations through audits, inspections, incident investigations, risk management, and continuous improvement of safety performance.<br> Act as the Field HSE Advisor for assigned drilling and workover rigs, ensuring compliance with Saudi Aramco HSE Management System (SMS), General Instructions (GIs), and Upstream Drilling standards.<br> Conduct routine HSE audits, field inspections, and compliance assessments, issuing Non-Conformance Reports (NCRs) and tracking corrective actions to closure.<br> Lead and participate in incident investigations, root cause analysis, and implementation of preventive and corrective actions.<br> Support pre-commencement inspections for new drilling rigs and prepare rigs for Saudi Aramco RHSEI, Well Control, Loss Prevention Department (LPD), Corporate, and Environmental Protection Department (EPD) audits.<br> Facilitate hazard identification, risk assessments, emergency preparedness, contractor HSE compliance, and environmental protection initiatives.<br> Mentor rig foremen, supervisors, and Safety Officers to strengthen HSE leadership and improve field safety performance.<br> Conduct behavioral safety observations, participate in rig safety meetings, and promote a proactive safety culture across drilling operations.<br> Prepare HSE reports, compliance documentation, and performance metrics as required by Saudi Aramco management.<br> Qualifications &amp; Experience.<br> Bachelor's degree in Engineering, Occupational Health &amp; Safety, Environmental Science, Industrial Engineering, or a related discipline from a recognized university.<br> NEBOSH International General Certificate (IGC), IOSH Managing Safely, or equivalent internationally recognized HSE certification.<br> Minimum 10 years of HSE experience in the oil and gas industry, including at least 7 years supporting Saudi Aramco or major upstream drilling/workover operations.<br> Strong knowledge of Saudi Aramco Safety Management System (SMS), drilling HSE requirements, incident investigation, risk assessment, emergency response, and audit processes.<br> Demonstrated experience supporting Saudi Aramco drilling compliance audits, field inspections, and HSE performance improvement programs.<br> Excellent communication, leadership, report writing, and stakeholder coordination skills.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Overview To ensure we produce high quality product for our customers that is complying with our standards. Responsibilities To carry out and record chemical and physical laboratory testing of products both work in progress and finished products by following the correct methods of analysis and work instructions. Ensure tests are carried out in a timely and accurate manner and all results documented and reported correctly following strict methodologies. Ensure any non-conformance of standard is reported correctly to laboratory leader/ quality teams/ production (as required), record corrective actions taken. Perform and record internal calibration check of the lab. Equipment and instruments as per the required intervals. Ensure retained/shelf life samples are stored effectively for traceability and testing as required. Participate in investigations into product issues, customer complaints. To ensure all reagents, tools and instruments are kept in the correct condition and report any issues in a timely manner. Constructing, maintaining and operating standard laboratory equipment, for example, titrators, pipetting machines, and pH meters. To carry out any other tasks relevant to the department as requested by department managers. Adhere to Good Laboratory Practice (GLP) within the lab, and Follow all the Lab. documented procedures and instructions regarding HACCP, ISO, Hygiene, and EHS. Following and ensuring strict safety procedures and safety checks. Carry out Drinking and Waste water analysis according to SOP. Bring any problems to the attention of Lab Supervisors and stuff, in addition to providing advices on quality issues. Perform sanitation &amp; hygiene test procedures to ensure compliance to company standards &amp; local authority standards. validation and verification of the test methods participate in food safety activities in the shift</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications Food Technology or Agricultural Education (science is preferred) Or any other qualification and has the necessary trainings. Good Communication Skill and English language Analytical Thinking Skills Accuracy &amp; Attention to Details Internal &amp; External Customer Focus Familiar with the requirements of the international and food safety standards.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><ul><li><p>Responsible for defining country expansion plans to reach growth targets</p><br></li><li><p>Full functional knowledge of maintenance and engineering works required, including end-to-end planning and execution of store scouting, layout design, tender analysis, contract awarding, construction, and commissioning</p><br></li><li><p>Leads and coordinates between different functions to reach the right decision on areas to expand in (logistics, commercial, operations, legal &amp; city heads)</p><br></li><li><p>Accountable for the creation and implementation of best practice maintenance vision, strategy, policies, processes and procedures to aid and improve operational performance</p><br></li><li><p>Manages the construction &amp; procurement cycle from the Pre leasing until the go live (tendering, drawings, BOQs &amp; negotiations)</p><br></li><li><p>Negotiates contracts with landlords to reach the targeted budget</p><br></li><li><p>Ensures alignment between the different functions until the go live date (operations, commercial, legal &amp; logistics)</p><br></li><li><p>Leading a team of maintenance supervisors, technicians, and multiple external vendors to ensure that all maintenance requirements are properly fulfilled for all stores in Egypt (equipment list, equipment maintenance, facilities management)</p><br></li><li><p>Owns the maintenance related overhead budget and accountable to drive optimization to reach the business targets</p><br></li><li><p>Designs and manages the maintenance team resources to ensure efficient utilization</p><br></li><li><p>Leads others to solve complex problems; uses analytical thinking, tools and judgement to identify innovative solutions</p><br></li><li><p>Manages &amp; accountable for delivering the operations optimization initiatives along with the operations team (e.g. Layout optimization, dispatch areas...etc.)</p><br></li><li><p>Manages &amp; accountable for the CPAEX &amp; OPEX related to maintenance &amp; construction</p><br></li></ul><br>Qualifications<br><ul><li><p>Bachelor’s degree in Mechanical or Mechatronics Engineering, with at least 5 years of experience in cold chain maintenance.&nbsp;</p><br></li><li><p>Great stakeholder management experience both internally and externally.&nbsp;</p><br></li><li><p>Team management&nbsp;</p><br></li><li><p>You are someone energized by the unknown and look forward to learning each day on the job.&nbsp;</p><br></li><li><p>Language skills: Fluent English and Arabic would be a plus.&nbsp;</p><br></li></ul><br><br> </div>

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Role Summary<br><br>As an Account Advisor – Content Quality, you own two of the most critical checkpoints in the partner onboarding journey. First, you ensure that every partner account is fully compliant before content work begins by validating legal documents, registrations, and regulatory requirements, with zero tolerance for gaps. Then, you act as the final approver of restaurant menu content submitted by outsourced teams, making sure everything a customer sees on the platform is accurate, on-brand, and ready to drive orders. You are both the compliance gate and the quality seal.<br><br>What’s On Your Plate?<br><br>Legal Document Validation: Review and verify all partner-submitted legal and commercial documents, including commercial registrations, tax certificates, and trade licences, to confirm authenticity, completeness, and compliance with local regulatory requirements. Compliance Gating: The mandatory compliance checkpoint in the onboarding funnel. No account advances to content creation or live activation without your sign-off on documentation. Document Accuracy Verification: Cross-reference submitted documents against partner account details (name, address, VAT number, etc.) to catch mismatches before they escalate into operational or legal issues. Regulatory Awareness: Stay current on local licensing and legal requirements across Talabat’s markets to ensure validation criteria remain accurate and relevant. Final Menu Review & Approval: Perform a thorough final-stage review of restaurant menu content submitted by outsourced teams. Approve accounts that meet quality standards or reject them with clear, actionable feedback when they fall short. Content Quality Assessment: Evaluate menu output across all dimensions: pricing accuracy, image quality, item descriptions, dietary and allergen tags, categorisation logic, and overall presentation consistency. Outsourced Team Output Oversight: Act as the internal quality checkpoint for content produced by outsourced teams. Identify recurring error patterns and escalate to the team leads and supervisors for SOP updates or targeted coaching. Brand & Standards Compliance: Ensure all reviewed content adheres to Talabat’s content style guide, imagery standards, and regional guidelines before any account is activated on the platform. Rejection & Feedback Management: Communicate structured, specific rejection reasons to onboarding and sales teams — whether for missing documents or content gaps — enabling fast correction cycles and clean resubmissions. Data Integrity: Ensure that all partner metadata — including business details, location pins, delivery zones, and operating hours — is accurately captured and verified before sign-off. Stakeholder Support: Act as the subject matter expert for sales and account management teams on both documentation requirements and content presentation standards. Audit & Calibration: Maintain organised records of validation and review outcomes to support internal audits. Participate in calibration sessions to ensure consistent quality standards across the team.<br><br>Qualifications<br><br>What Did We Order?<br><br>Graduate of Business or any related field. Experience: 1–2 years in quality control, compliance verification, content management, or a related field. Exposure to e-commerce, food-tech, or outsourced team environments is a strong advantage. Attention to Detail: The ability to spot an expired permit, a name mismatch on a legal document, or a mis labelled allergen on a 100-item menu and treat each with equal seriousness. Process Discipline: You follow structured checklists, apply consistent judgment, and flag deviations rather than work around them. Decisive Efficiency: Comfortable making approve/reject decisions confidently across high volumes without sacrificing accuracy. Language Proficiency: Strong command of English and Arabic (B2-C1) Software Skills: Proficiency in Google Workspace (Docs/Sheets) and experience with CRM or CMS tools such as Salesforce or internal Talabat systems. Communication: Clear, professional written communication to relay rejection reasons, whether compliance- or content-related, without ambiguity.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.</p><br> <p>Could you be the full-time Rail Infrastructure Unit Manager - WON in Cairo we’re looking for?</p><br><p><strong>Your future role</strong></p><br> <p>Take on a new challenge and apply your technical and leadership expertise in a cutting-edge field. You’ll work alongside collaborative, driven, and innovative teammates.</p><br> <p>You'll ensure the performance, reliability, and lifecycle management of critical rail infrastructure systems, contributing to safe and uninterrupted operations. Day-to-day, you’ll work closely with teams across the business (Operations, Maintenance Units, Procurement), lead maintenance activities, and optimize asset performance, and much more.</p><br> <p>You’ll specifically take care of managing systems like Traction Power Supply, Electric Traction Systems, Track Switches, and Conductor Rail Systems, but also oversee lifecycle management and continuous improvement initiatives.</p><br> <p>We’ll look to you for:</p><br> <ul> <li> <p>Acting as the technical owner for rail infrastructure systems, ensuring optimal performance and reliability.</p><br> </li> <li> <p>Planning and supervising preventive, corrective, and overhaul maintenance activities.</p><br> </li> <li> <p>Implementing best practices in asset lifecycle management and sustainability strategies.</p><br> </li> <li> <p>Ensuring proper operation and maintenance of traction power and protection systems.</p><br> </li> <li> <p>Establishing structured failure reporting and root cause analysis processes.</p><br> </li> <li> <p>Leading and managing a team of engineers, supervisors, and technicians.</p><br> </li> <li> <p>Managing critical spare parts, tools, and consumables to maintain system reliability.</p><br> </li> <li> <p>Collaborating with other maintenance units and operations teams for seamless system integration.</p><br> </li> <li> <p>Ensuring compliance with safety, quality, and regulatory standards.</p><br> </li> <li> <p>Defining and tracking KPIs to drive continuous improvement initiatives.</p><br> </li> </ul> <p><br><strong>All about you</strong></p><br> <p>We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:</p><br> <ul> <li> <p>Bachelor’s degree in Electrical Engineering or a related field.</p><br> </li> <li> <p>Minimum 8–12 years of experience in railway, metro, or monorail infrastructure systems</p><br> </li> <li> <p>Strong understanding of traction power supply systems, electric traction, and distribution.</p><br> </li> <li> <p>Knowledge of protection and control systems.</p><br> </li> <li> <p>Familiarity with rail infrastructure maintenance practices.</p><br> </li> <li> <p>A PMP or CMRP certification (preferred).</p><br> </li> <li> <p>Strong leadership and team management skills.</p><br> </li> <li> <p>Asset and maintenance management expertise.</p><br> </li> <li> <p>Commitment to safety and quality standards.</p><br> </li> </ul> <p><br><strong>Things you’ll enjoy</strong></p><br> <p>Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:</p><br> <ul> <li> <p>Enjoy stability, challenges, and a long-term career free from boring daily routines.</p><br> </li> <li> <p>Work with innovative technologies and new security standards for rail signalling.</p><br> </li> <li> <p>Collaborate with transverse teams and helpful colleagues.</p><br> </li> <li> <p>Contribute to innovative projects that shape the future of mobility.</p><br> </li> <li> <p>Utilise our flexible and inclusive working environment.</p><br> </li> <li> <p>Steer your career in whatever direction you choose across functions and countries.</p><br> </li> <li> <p>Benefit from our investment in your development, through award-winning learning programs.</p><br> </li> <li> <p>Progress towards senior leadership roles in rail infrastructure management.</p><br> </li> </ul><p>You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!</p><br> <p><br><strong>Important to note</strong></p><br> <p>As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.</p><br> </div>

<p><h4>Job summary</h4> <p>Manages the day-to-day operations of accounts receivables, ensuring that invoices being sent out are correct and dispersed in a timely manner. Follows up on any delinquent accounts. Researches and decides upon credit authorization for incoming customers.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>4-year bachelor's degree in finance and accounting or related major; no work experience required.</li> </ul> <h4>Core work activities</h4> <p><strong>Managing work, projects, and policies</strong></p> <ul> <li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li> <li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li> <li>Completes accounts receivable period end closing functions and procedures; credit and period end reporting.</li> <li>Upholds the policies and procedures outlined in the credit policy.</li> <li>Interacts with sales and catering staff for timely credit decisions on incoming customers.</li> </ul> <p><strong>Demonstrating and applying accounting knowledge to credit management issues</strong></p> <ul> <li>Demonstrates knowledge of job-relevant issues, products, systems, and processes.</li> <li>Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.</li> <li>Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.</li> <li>Keeps up-to-date technically and applies new knowledge to the job.</li> <li>Stays knowledgeable of accounts receivable system.</li> </ul> <p><strong>Leading credit management team</strong></p> <ul> <li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li> <li>Staffs, manages, and develops all billing and accounts receivable employees.</li> </ul> <p><strong>Maintaining finance and accounting goals</strong></p> <ul> <li>Submits reports in a timely manner, ensuring delivery deadlines.</li> <li>Ensures profits and losses are documented accurately.</li> <li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li> <li>Develops specific goals and plans to prioritize, organize, and accomplish work.</li> <li>Monitors all taxes that apply, ensuring that taxes are current, collected, and/or accrued.</li> <li>Ensures property billings are sent error free and in a timely manner.</li> <li>Monitors receivables for timely collections and follows up with appropriate collection correspondence.</li> </ul> <h4>Additional responsibilities</h4> <ul> <li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li> <li>Provides direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Informs and updates the executives, peers, and subordinates on relevant information in a timely manner.</li> <li>Maintains positive working relations with customers and department managers.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’.</p> <p>In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p>Are you a seasoned Civil Engineer with a passion for precision and leadership? We are seeking a dynamic and experienced <strong>Technical Office Civil Manager</strong> to join our vibrant team in <strong>Cairo, Egypt</strong>. This is a thrilling <strong>Full-Time, On-site</strong> opportunity where you will be instrumental in delivering world-class construction and engineering projects. If you thrive in a challenging environment and are ready to make a significant impact, this role is for you!</p><ul><li><strong>Overview:</strong> As our Technical Office Civil Manager, you will be the driving force behind our technical office operations, ensuring the highest standards of civil engineering design, documentation, and project support. You will lead a dedicated team, guiding them through complex projects from conception to completion, all while ensuring compliance and excellence.</li><li><strong>Responsibilities:</strong><ul><li><strong>Lead and oversee</strong> all technical office activities related to civil engineering projects.</li><li><strong>Review and approve</strong> detailed shop drawings, ensuring accuracy and adherence to specifications.</li><li><strong>Manage the preparation and verification</strong> of Bills of Quantities (BOQ) for various project phases.</li><li><strong>Coordinate closely</strong> with project management, design teams, and site execution teams to ensure seamless project delivery.</li><li><strong>Implement and maintain</strong> robust quality control procedures for all technical documentation.</li><li><strong>Mentor and develop</strong> a team of civil engineers and technical office personnel, fostering a collaborative and high-performance culture.</li><li><strong>Utilize advanced software</strong> like AutoCAD for design review and technical verification.</li><li><strong>Contribute to value engineering</strong> and optimization efforts to enhance project efficiency and cost-effectiveness.</li></ul></li><li><strong>Skills/Technologies:</strong> This role demands a strong command of <strong>Civil Engineering</strong> principles, exceptional <strong>Technical Office</strong> management capabilities, and proficiency in tools such as <strong>AutoCAD</strong> and <strong>Microsoft Office</strong>. You will be an expert in developing and reviewing <strong>Shop Drawings</strong> and meticulous with <strong>BOQ (Bills of Quantities)</strong>. Furthermore, robust skills in <strong>Project Management</strong>, <strong>Construction Management</strong>, <strong>Design Coordination</strong>, <strong>Team Leadership</strong>, <strong>Quantity Surveying</strong>, <strong>Construction Documentation</strong>, <strong>Quality Control</strong>, and effective <strong>Communication</strong> are paramount.</li><li><strong>Growth Opportunities:</strong> Embark on a journey of professional development with opportunities to lead larger, more complex projects, expand your strategic influence, and advance into senior leadership positions within our growing organization. We are committed to investing in your career trajectory and celebrating your successes.</li><li><strong>Team/Culture:</strong> Join a collaborative, innovative, and results-driven team where your expertise is valued, and your contributions drive collective success. Our culture in Cairo is dynamic, fostering a supportive environment where challenging work meets professional camaraderie.</li><li><strong>Impact:</strong> Your leadership will be pivotal in shaping the landscape of Cairo, delivering critical infrastructure and development projects that leave a lasting legacy. You will directly influence project quality, timelines, and budgets, ensuring our commitments are met with unparalleled excellence.</li></ul><p><strong>Requirements</strong></p><ul><li><strong>Exceptional Leadership:</strong> A minimum of <strong>7-10 years of progressive experience</strong> in civil engineering, with a significant portion dedicated to technical office management and team leadership.</li><li><strong>Academic Excellence:</strong> Bachelor's degree in Civil Engineering or a closely related field from a reputable institution.</li><li><strong>Mastery of Tools:</strong> Proven expertise in <strong>Civil Engineering</strong> methodologies, <strong>Technical Office</strong> best practices, and advanced proficiency with <strong>AutoCAD</strong>, <strong>Microsoft Office Suite</strong>, and <strong>BOQ (Bills of Quantities)</strong> preparation and review.</li><li><strong>Project Acumen:</strong> Strong background in <strong>Project Management</strong>, <strong>Construction Management</strong>, and <strong>Design Coordination</strong>, ensuring projects are executed flawlessly.</li><li><strong>Documentation & Quality:</strong> Demonstrated experience in developing and reviewing <strong>Shop Drawings</strong>, meticulous <strong>Quantity Surveying</strong>, robust <strong>Construction Documentation</strong>, and stringent <strong>Quality Control</strong>.</li><li><strong>Communication Prowess:</strong> Excellent verbal and written <strong>Communication</strong> skills, essential for effective stakeholder engagement and team motivation.</li><li><strong>Career Level Expectation:</strong> This role is tailored for an accomplished <strong>Manager</strong> ready to take on significant responsibility and drive technical excellence.</li></ul>

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The company focuses on delivering customized, consultative, and innovative outsourcing solutions that address each client’s unique business needs. With strong attention to cultural understanding, industry best practices, and global coverage, ETISAL International helps organizations concentrate on their core operations while enhancing the experience of their customers. The company emphasizes quality, transparency, flexibility, integrity, and the use of advanced technologies to consistently exceed client expectations. ETISAL International values human capital and fosters a service-oriented culture driven by passion and continuous improvement.<br>Role Description The English Customer Support Agent – Voice Account is a full-time, on-site role based in Qesm El Maadi. The agent will handle inbound and outbound customer calls in English, respond to inquiries, and provide accurate information about products and services. Daily responsibilities include resolving issues, guiding customers through solutions, and escalating complex cases when necessary while maintaining professional and courteous communication. The role also involves documenting interactions, updating customer records, and following established procedures to ensure consistent service quality. The agent is expected to contribute to customer satisfaction targets, adhere to performance metrics, and collaborate with team members and supervisors to improve processes and service delivery.<br>Qualifications<br> <br>Candidates should possess strong Customer Support and Customer Service skills, with the ability to manage voice-based interactions professionally. Candidates should possess effective Communication skills, including clear spoken English and active listening capabilities. Candidates should possess the ability to focus on Customer Satisfaction, demonstrating empathy, patience, and a solutions-oriented approach. Candidates should possess Troubleshooting skills to identify issues, provide guidance, and follow step-by-step processes to resolve problems. Relevant qualifications such as previous experience in call centers or BPO environments, particularly in English voice support, are beneficial. Comfort with basic computer applications, CRM systems, and call-handling software is preferred. Ability to work in rotating shifts, maintain punctuality, and perform under performance targets and service-level agreements is advantageous.

Company Description Raya CX provides next-generation business process outsourcing and customer experience management services for clients across diverse industries. Since 2001, Raya CX has been a trusted partner for customer service, technical support, and global service operations for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from highly competitive and skilled labor markets, offering integrated outsourcing solutions that enhance service quality and efficiency. Raya CX relies on advanced technology, strong operational strategies, and a culture of continuous improvement and innovation to deliver consistent value to its clients. Candidates joining Raya CX can expect a professional environment focused on excellence in customer experience.<br>Role Description This is a full-time, on-site Customer Service Representative – English (Fluent) role based in Qesm El Maadi. The role involves handling inbound and outbound customer interactions via phone, email, chat, or other channels, ensuring timely and accurate responses in English. The Representative will listen to customer inquiries, provide information, resolve issues, and escalate complex cases when necessary, while maintaining a positive and professional tone. Daily responsibilities include documenting interactions, updating customer records, following established procedures, and meeting performance targets related to quality, productivity, and customer satisfaction. The role also requires collaboration with team members and supervisors to share feedback, improve processes, and support a consistent, high-quality customer experience.<br>Qualifications<br> Demonstrated skills in Customer Service and Customer Support, with the ability to handle diverse inquiries and issues effectively. Experience contributing to Customer Satisfaction and Customer Experience, focusing on empathetic communication and problem resolution. Previous work in Customer Service Representative roles or similar customer-facing positions is preferred. Fluent spoken and written English, with clear communication and active listening abilities. Strong interpersonal skills, patience, and resilience when dealing with challenging situations. Ability to work on-site in Qesm El Maadi, adhere to shift schedules, and perform in a fast-paced environment. Basic computer literacy and comfort using CRM systems, ticketing tools, and communication platforms. High school diploma or equivalent required; post-secondary education in business, communications, or related fields is an advantage.

Purpose: The Secretary will execute the administrative and document control functions of the Maintenance department, ensuring the smooth flow of contracts, invoice processing, and operational coordination for both on-campus facilities and off-campus housing.<br>Responsibilities:Document Control and Administrative Support: Maintain comprehensive filing systems for all departmental contracts, invoices, and official documentation Financial and Procurement Coordination: Facilitate the end-to-end processing of outsourced vendor invoices, ensuring timely receipt, review, and payment, verify the legality and currency of service provider contracts and prepare essential tax documentation to ensure compliance with financial controls Vendor Logistics and Access Management: Serve as the primary coordinator for vendor site access, managing work permits with Security Office for both on-campus and off-campus locations Administration and Staff Support: Support department supervisors in the administrative aspects of the human resources lifecycle, including tracking technician appraisal deadlines and maintaining scholarship matrices for staff families Operational Reporting and Data Compilation: Collect and compile technical data and operational statistics required for departmental performance tracking General Administrative Support: Perform other related duties as requested<br>Requirements:Education and Experience:University degree in a relevant field Minimum of 5 years of experience<br>Skills:Communication Skills: Good command of English, both spoken and written with excellent communication skills, both verbal and written, for interacting with internal and external stakeholders Technical Skills: Strong administrative and organizational skills, with attention to detail with proficiency in business computer software and office applications, e.g. MS Office, SAP, CMMS, or similar systems Interpersonal Skills: Ability to manage multiple tasks, prioritize work, and ensure timely completion with team-working skills and ability to coordinate with multiple departments and vendors <br>This position is open until September 1, 2026<br>Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted<br>"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."<br>“We thank all individuals who have expressed interest in working at The American University in Cairo.”

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East, with a strong focus on customer-centric solutions. The organization specializes in consultative and customized services that address the unique business needs of each client, helping them focus on core operations and better serve their own customers. ETISAL International combines global coverage, cultural understanding, and industry best practices to deliver high value, distinct, and innovative outsourcing services. The company is committed to transparency, flexibility, integrity, and a passion for service, continuously enhancing its management and operational standards. ETISAL also places strong emphasis on human capital, quality, and the use of state-of-the-art technologies to exceed client expectations. Role Description This full-time, on-site Customer Service Agent | Business Startups in Dubai role is based in Cairo, Egypt. The Customer Service Agent will support entrepreneurs and businesses looking to establish or grow their operations in Dubai by handling inbound and outbound customer interactions via phone, email, and digital channels. Daily tasks include responding to inquiries about business setup processes, services, and requirements, providing clear and accurate information, and guiding customers through documentation and procedural steps. The role involves maintaining up-to-date knowledge of relevant regulations and service offerings, documenting all interactions in CRM systems, and escalating complex cases to senior team members when needed. The Customer Service Agent is also expected to meet performance targets, uphold service quality standards, and collaborate with colleagues and supervisors to improve workflows and customer experience. Qualifications Strong customer service and communication skills, including active listening, clear verbal and written communication, and professional phone etiquette. Problem-solving and analytical abilities, with capacity to understand customer needs, interpret business setup requirements, and provide accurate guidance. Organizational and time management skills, including the ability to handle multiple inquiries, prioritize tasks, and maintain accurate records. Basic technical proficiency, including comfort with CRM systems, office productivity tools, and digital communication platforms. Ability to work in a fast-paced, target-driven environment while maintaining attention to detail and service quality. Background or interest in business, entrepreneurship, or government and regulatory

Company Description Aura Communication is a leading HR outsourcing, staffing, and payroll outsourcing consultancy founded in 2012 and headquartered in Cairo, Egypt, with a branch in Miami, Florida, USA. The company supports organizations across Egypt and the wider MENA region, including Iraq, Syria, Jordan, Morocco, Algeria, and Saudi Arabia. Aura Communication operates as a trusted one-stop HRO/BPO partner, providing comprehensive workforce and business process solutions. Its diverse client base includes local and international companies seeking reliable, scalable, and high-quality service delivery. Team members join a growing, regionally connected organization with opportunities to work in fast-paced, client-focused environments.<br>Role Description This full-time, on-site C1 English CSR role is based in Cairo, Egypt and involves working rotational overnight shifts. The Customer Service Representative responds to inbound and outbound customer inquiries via phone, email, and chat, ensuring clear and accurate communication in C1-level English. Responsibilities include handling customer issues, providing product or service information, resolving complaints, and documenting interactions in the company’s systems. The role requires maintaining high standards of customer experience and satisfaction by following established procedures, meeting performance targets, and adhering to quality guidelines. Team members are expected to collaborate with colleagues and supervisors to escalate complex cases, share feedback, and support continuous process improvement.<br>Qualifications<br> Strong customer-facing skills, including Customer Service and Customer Support, with the ability to handle inquiries professionally and efficiently. Experience contributing to Customer Satisfaction and Customer Experience by resolving issues, managing expectations, and following up on open cases. Background working as Customer Service Representatives in call center or BPO environments, preferably with rotational or overnight shifts. C1-level proficiency in spoken and written English, with clear pronunciation and effective communication skills. Ability to work on-site in Cairo, Egypt, and flexibly adapt to rotational overnight schedules. Strong problem-solving, active listening, and conflict-resolution abilities, with attention to detail and accurate data entry. Comfort using CRM or call center systems and basic office software; prior BPO or outsourcing experience is an advantage. High school diploma or relevant tertiary education; previous customer service or contact center experience is preferred but not mandatory.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization specializes in customized, consultative outsourcing solutions that address each client’s specific business needs and help them focus on their core operations. ETISAL International combines global coverage, cultural understanding, and industry best practices to deliver high-value, innovative services. The company places strong emphasis on service quality, human capital, and the use of state-of-the-art technologies. Its culture is built on transparency, flexibility, integrity, and a commitment to exceeding client expectations.<br>Role Description The English Customer Care Representative is a full-time, on-site role based in El Abasia El Qeblia. This role focuses on handling inbound and outbound customer interactions in English through phone, email, and chat, ensuring timely and accurate responses to inquiries, requests, and complaints. The representative will provide clear information about products and services, troubleshoot issues, and escalate complex cases as needed, while maintaining detailed records using internal systems and tools. Daily tasks include following established procedures, meeting performance and quality targets, and contributing to continuous improvement in customer experience. The role also involves collaborating with team members and supervisors to share feedback from customers and support a positive, service-oriented environment.<br>Qualifications<br> Demonstrated experience in Customer Service and Customer Support, with the ability to manage inquiries professionally and efficiently. Skills in maintaining and improving Customer Satisfaction and Customer Experience through empathetic communication and problem-solving. Previous work as Customer Service Representatives or in similar customer-facing roles is strongly preferred. Strong English communication skills (spoken and written), with clear, courteous, and structured language. Ability to work on-site in El Abasia El Qeblia on a full-time schedule, including potential shifts, weekends, or holidays as required. Proficiency in basic computer applications and CRM or contact center systems; ability to learn new tools quickly. High level of reliability, attention to detail, and resilience in a fast-paced contact center environment. Secondary education certificate or higher; prior BPO or call center experience is an advantage.