Public relations delegate Jobs
6864 Jobs Found
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Robusta assists organizations in transitioning to a digital-first approach, crafting unforgettable experiences for their customers. We provide strategy, design, product, and technology services to prominent businesses and brands, utilizing our go-to-market expertise to facilitate seamless customer experiences and enhance conversion rates.<br><strong>About the Role</strong><br>The Senior Accountant is responsible for maintaining the integrity and accuracy of the general ledger and leading the month-end and year-end closing processes across multiple legal entities and jurisdictions. The role ensures compliance with IFRS, supports statutory reporting and tax compliance requirements, performs complex reconciliations including intercompany and multi-currency transactions, and facilitates successful external audits.<br>The position provides technical accounting expertise, delivers timely and reliable financial information to support management decision-making, and drives continuous process improvement and automation initiatives to enhance financial controls, reporting quality, and operational efficiency.<br><strong>Key Responsibilities</strong><br><strong>Financial Accounting & Reporting</strong><br><ul><li>Prepare and review financial statements, including supporting schedules, notes, and working papers, for assigned entities in compliance with IFRS.</li><li>Maintain the integrity, accuracy, and completeness of the general ledger.</li><li>Ensure proper accounting treatment and documentation of transactions in accordance with company policies and accounting standards.</li><li>Manage and maintain the fixed asset register in accordance with IAS 16, including depreciation calculations and asset reconciliations.</li></ul><strong>Month-End & Year-End Closing</strong><br><ul><li>Own and execute the month-end and year-end closing processes.</li><li>Prepare and review journal entries, accruals, prepayments, provisions, depreciation entries, and foreign currency revaluations.</li><li>Ensure accurate and timely closure of accounting books and compliance with reporting deadlines.</li></ul><strong>Reconciliations & Controls</strong><br><ul><li>Perform and review balance sheet reconciliations, including bank, intercompany, and other key account reconciliations.</li><li>Manage intercompany accounting and reconciliations across multiple entities and currencies, ensuring timely resolution of discrepancies.</li><li>Ensure compliance with internal controls, accounting policies, delegated authorities, and approval matrices.</li><li>Identify control weaknesses and implement corrective actions to mitigate financial and operational risks.</li></ul><strong>Tax & Compliance</strong><br><ul><li>Support tax compliance activities, including VAT, withholding tax, and transfer pricing documentation requirements.</li><li>Coordinate with local tax advisors and regulatory authorities across different jurisdictions as required.</li><li>Ensure timely and accurate statutory filings and compliance obligations.</li></ul><strong>Audit Management</strong><br><ul><li>Act as a primary contact for external auditors.</li><li>Prepare audit deliverables and Prepared-by-Client (PBC) schedules.</li><li>Respond to audit inquiries and support audit completion through timely resolution of issues and sign-off.</li></ul><strong>Process Improvement & Automation</strong><br><ul><li>Drive continuous improvement initiatives within accounting and reporting processes.</li><li>Support automation and standardization of accounting workflows within ERP systems, particularly Odoo.</li><li>Reduce manual processes and improve efficiency, accuracy, and auditability of financial information.</li></ul><strong>Team Support & Collaboration</strong><br><ul><li>Provide technical guidance, review, and support to junior AP, AR, and GL accountants.</li><li>Collaborate effectively with cross-functional teams and support the finance function during peak reporting and audit periods.</li><li>Promote knowledge sharing and adherence to accounting best practices across the finance team.</li></ul><br><strong>Requirements</strong><br><strong>Education</strong><br><ul><li>Bachelor's degree in Accounting, Finance, or a related field.</li></ul><strong>Experience</strong><br><ul><li>Minimum 5 years of progressive experience in General Accounting and General Ledger functions.</li><li>Experience within multi-entity and multi-currency environments is strongly preferred.</li><li>Experience working across multiple jurisdictions, particularly Egypt and GCC countries (UAE, KSA), is preferred.</li><li>Prior experience in a Big Four audit firm is highly preferred.</li></ul><strong>Professional Certifications</strong><br><ul><li>Professional accounting qualification or active pursuit of certification such as ACCA, CPA, CMA, CFA, or equivalent is highly preferred.</li></ul><strong>Technical Skills</strong><br><ul><li>Strong practical knowledge of IFRS.</li><li>Hands-on experience with ERP systems such as SAP, Oracle, or Odoo (Odoo experience is an advantage).</li><li>Advanced Microsoft Excel and financial analysis capabilities.</li><li>Experience with financial reporting, close automation, and reporting tools.</li></ul><strong>Languages</strong><br><ul><li>Fluent spoken and written English.</li><li>Ability to prepare professional reports and communicate effectively with auditors, advisors, and stakeholders in English.</li></ul><br> </div>
<p><h4>Company description</h4>
<p>Portaluna, a Morgans Originals Hotel</p>
<p>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.</p>
<p>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p>
<h4>Job description</h4>
<h4>Responsibilities</h4>
<p><strong>Sales strategy & business development:</strong></p>
<ul>
<li>Develop and implement comprehensive sales strategies to drive revenue across the hotel.</li>
<li>Identify and pursue new business opportunities, focusing on corporate, group, and leisure segments.</li>
<li>Maintain and strengthen relationships with key clients to ensure repeat business and satisfaction.</li>
</ul>
<p><strong>Account management:</strong></p>
<ul>
<li>Serve as the primary point of contact for major accounts, ensuring their needs are met and expectations exceeded.</li>
<li>Negotiate and manage contracts, ensuring favorable terms for the hotel while meeting client requirements.</li>
<li>Monitor account performance, providing regular reports and insights to senior management.</li>
</ul>
<p><strong>Collaboration & coordination:</strong></p>
<ul>
<li>Work closely with the marketing team to develop promotional materials and campaigns tailored to target markets.</li>
<li>Coordinate with the revenue management team to optimize pricing strategies and availability.</li>
<li>Collaborate with operational departments to ensure seamless service delivery for clients.</li>
</ul>
<p><strong>Financial management:</strong></p>
<ul>
<li>Develop and manage departmental budgets, ensuring financial targets are met.</li>
<li>Analyze financial data to inform business decisions and identify areas for improvement.</li>
<li>Ensure timely and accurate billing and collection processes for accounts.</li>
</ul>
<p><strong>Additional responsibilities:</strong></p>
<ul>
<li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li>
</ul>
<h4>Qualifications</h4>
<p><strong>Abilities, key competencies and skills</strong></p>
<p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p>
<ul>
<li>Leading myself</li>
<li>Positive orientation</li>
<li>Operational decision making</li>
<li>Self-development & management</li>
<li>Leading others</li>
<li>Developing an empowered team</li>
<li>Leading an engaged and diverse team</li>
<li>Communication</li>
<li>Leading the business</li>
<li>Advocating guest passion</li>
<li>Business planning and analysis</li>
<li>Business improvement and change</li>
</ul>
<p><strong>Experience, certificates and education</strong></p>
<ul>
<li>Experience: At least 3–5 years of experience in revenue management or related roles in the hospitality industry, ideally in a luxury hotel setting.</li>
<li>Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.</li>
</ul>
<p><strong>Skills & attributes:</strong></p>
<ul>
<li>Strong knowledge of revenue management principles, including forecasting, pricing strategies, and market segmentation.</li>
<li>Experience with revenue management software (e.g., IDeaS, Revinate, RMS), and proficiency in using Excel for data analysis and reporting.</li>
<li>Solid understanding of hotel distribution channels, GDS systems, OTAs, and direct booking platforms.</li>
<li>Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.</li>
<li>Excellent communication and interpersonal skills to collaborate effectively with other departments and external partners.</li>
<li>Knowledge of the Dubai hospitality market and trends would be an advantage.</li>
</ul>
<h4>Additional information</h4>
<p><strong>What awaits you...</strong></p>
<ul>
<li>The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.</li>
<li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li>
<li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li>
<li>A competitive package and plenty of development opportunities.</li>
</ul></p><p></p>
<h2 class="h5">Job description</h2>
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<span>The Content Owner owns the day-to-day management of Mondia’s gaming, music, and video content across multiple operators and tenants worldwide, ensuring content is onboarded, maintained, and available to end users at consistent quality.<br> Beyond operations, the role uses performance data to identify which content resonates with users, advises the Product Manager on promotion and portfolio decisions, and engages content partners to secure more of what performs.<br> The role is the main point of contact for all content management topics and works closely with the product team and stakeholders across regions.<br> Social insurance Health insurance for employee and family The company will contribute up to EUR 25 per month towards staff perks Benefit from our performance-based bonus scheme , in line with company policy.<br> EUR equivalent salaries paid in EGP.<br> Content Operations • Onboard, maintain, and quality-assure gaming, music, and video content across all operators and tenants.<br> • Review and correct content metadata to ensure accuracy, completeness, and consistency across catalogues.<br> • Coordinate content ingestion through the appropriate platforms and resolve ingestion or availability issues end to end.<br> • Maintain and update music playlists and keep catalogues current across all verticals.<br> • Manage content-related stories, tickets, and bug reports through the JIRA-based delivery process.<br> Performance & Insights • Monitor and analyze content performance using analytics tools to identify top-performing and under-performing content.<br> • Advise the Product Manager on which content to promote, feature, or retire, based on data and user behavior.<br> • Provide regular performance reporting and contribute insights to content roadmaps and campaign planning.<br> Partner Engagement • Act as the main point of contact for content partners and publishers on operational topics.<br> • Share performance insights with partners and request content aligned with proven demand.<br> • Coordinate partner content requests, updates, and releases.<br> Cross-Functional Support • Support Product, Marketing, Platform, and Engineering teams on product launches, promotional campaigns, and content requests.<br> • Contribute to continuous improvement of content processes and tooling.<br> • Work with stakeholders across regions (company language: English).<br> Core Competencies : Behavioral Skills • Attention to detail • Accountability and ownership • Analytical thinking • Communication across cultures and regions • Organization and time management • Self-motivation • Relationship building • Problem-solving • Flexibility • Prioritization under pressure Technical Competencies/Skills • Experience with content management and content ingestion platforms (CMS).<br> • Proficiency in JIRA and Confluence.<br> • Strong MS Office skills, particularly Excel.<br> • Working knowledge of product analytics tools (e.<br>g., Mixpanel, Google Analytics).<br> • Understanding of content metadata standards and catalogue quality principles.<br> Education • Bachelor’s degree in Business Administration, Media, Marketing, Communications, or a related field — or equivalent practical experience in digital content management.<br> Experience • Minimum 3 years in digital content operations or content management; 5+ years preferred given the role’s breadth as the single point of contact for content.<br> • Hands-on experience with digital content platforms in gaming, music, video, or OTT.<br> • Demonstrated ability to work with data: analyzing content or product performance and turning it into clear recommendations.<br> • Experience coordinating with external partners, publishers, or vendors.<br> • Excellent written and verbal communication skills in English.<br> • Experience working with global, multi-region stakeholders is a plus.<br> • Ability to work independently and collaboratively in a fast-paced environment.<br></span> </div>
<h2 class="h5">Job description</h2>
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<span>Dubizzle Egypt is the leading marketplace for selling and buying online in the region.<br> Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses.<br> Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.<br> As part of Dubizzle Group, we are alongside some of the strongest classifieds brands in the market.<br> With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.<br> As part of Dubizzle Group, we are alongside some of the strongest classifieds brands in the market.<br> With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.<br> Key Responsibilities: Monitor and analyse competitive business models and provide recommendations to strengthen our position.<br> Collaborate with cross-functional partners in product, engineering, operations, finance, and marketing to help develop data-informed business strategies and roadmaps.<br> Work closely with product managers to enhance the product offerings and experiment with pricing and new products.<br> Manage self-service tools for end-users across the company to explore a wide variety of data with little assistance.<br> Monitor and analyse the platform’s traffic, highlighting the gaps and working on solutions.<br> Present models, findings and insights to senior management in order to drive business decisions.<br> Provide objective recommendations on business strategy, monetisation, and operation.<br> Partner with the finance team in developing budgets, forecasts, and ad hoc analyses that are informed by data-driven insights and operating metrics.<br> Manage and own the P&L of the automotive vertical.<br> Continuously manage all launched propositions and products, handling the pre-analysis and post-assessments.<br> Responsible for all online/offline products & packages pricing schemes.<br> Own and develop relationships with business partners, working with them to optimise and enhance our integration.<br> Develop and present management reviews to the top management.<br> A fast paced, high performing team.<br> Comprehensive Health Insurance Life Insurance Rewards & Recognitions Learning & Development opportunities #Egyptdubizzle Qualifications: Bachelor’s degree in Computer Science, Business or Marketing.<br> A master’s degree is a plus.<br> Experience: 4-5 years of work experience in strategy/business analytics/sales enabler role, having closely worked with products in an internet/e-commerce company.<br> Experience in e-commerce, internet and/or digital media.<br> Experience with Google Analytics is required.<br> Knowledge: Proficient in Microsoft Excel.<br> Knowledge of SQL is a plus Skills: Ability to crunch heavy data, build insights and drive operational decision-making.<br> Excellent analytical skills with a demonstrated ability to translate data and information into actionable insights and business recommendations.<br> Exceptional project management skills and attention to detail.<br> Excellent stakeholder management and communication skills.<br> Traits: Proactive and passionate.<br> You are independently capable of seeking information, solving conceptual problems and delivering high-quality results in challenging situations.<br> Passion for data and metrics.<br> Outstanding analytical capacity paired with a profound business sense.<br> Hands-on attitude and the ability to thrive in a fast-paced environment.<br> Highly motivated, professional, creative, proactive and able to work independently and cooperatively in a diverse group.<br></span> </div>
<h2 class="h5">Job description</h2>
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<span><strong>Why join us</strong></span><br><span>To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.</span><br> <br><span><strong>What you’ll do:</strong></span><br><ul><li><span>Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.</span></li><li><span>Provide excellent client management support, improve client engagement and resolve the majority of client enquiries at the first point of contact.</span></li><li><span>Manage the delivery and resolution of all customer complaints for all CMB customer segments in MENA (except UAE).</span></li><li><span>Plan and prioritize work appropriately, address complaints in order of urgency and keep the customer informed throughout the process.</span></li><li><span>Staff is also responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.</span></li><li><span>Receive/make calls/Emails from/to customers (internal/ external) and act effectively on all customer feedback</span></li></ul><br><ul><li><span>Work productively, professionally and demonstrate ways to improve customer service and regularly contributes to professional and </span></li></ul><br><ul><li><span>Meet targets on productivity and accuracy as per the targets and metrics defined for the process.</span></li></ul><br><span><strong>What you will need to succeed in the role</strong></span><br><ul><li><span>Fluent in English.</span></li><li><span>Exceptional Client focus and orientation</span></li><li><span>Interpersonal, verbal and written communication skills. </span></li><li><span>Ability to communicate efficiently with local and global teams</span></li><li><span>Excellent organizational and time management skills </span></li><li><span>Ability to multi-task, depending on the criticality of the tasks. </span></li><li><span>Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.</span></li></ul> <br><span><strong>What additional skills will be good to have? </strong></span><br><ul><li><span>Experience and proficiency with web-based technologies. </span></li><li><span>Position requires technical knowledge where GPS experience is asset.</span></li><li><span>MS office.</span></li><li><span>MI and Reporting/ Real time management.</span></li></ul><br><span><strong>You’ll achieve more at HSBC </strong></span><br><span>HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible work and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”</span><br> <br><span>Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</span><br><span><strong> ***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***</strong></span><br><br> </div>
<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p>
<p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p>
<h4>What you'll be doing</h4>
<p>We are seeking an IT Support Associate (Workplace Technology Associate) to deliver exceptional technical support and service management across Chalhoub’s workplace technology ecosystem. This role is integral to ensuring that all employees experience reliable, secure, and efficient technology services across our offices and retail environments.</p>
<p>The Workplace Associate will manage the resolution of incidents and requests within the End User Computing (EUC) and Workplace Technology team, provide escalation support, and oversee vendor performance for IT, AV, telephony, and print infrastructure. This role requires a proactive problem-solver who can balance hands-on technical expertise with vendor and stakeholder management, driving continuous improvement and ensuring compliance with SLAs, KPIs, and Chalhoub’s service standards.</p>
<h4>Infrastructure & Technology Support</h4>
<ul>
<li>Setup of and support of all retail shops, including POS, printer, barcode scanner, and basic application support.</li>
<li>Troubleshoot and resolve issues with Point-of-Sale (POS) systems, inventory management, PCs, printers, phones, and networks for store staff.</li>
<li>Windows/macOS devices, iOS/Android, handheld devices, conferencing platforms (Zoom, MS Teams), and connectivity tools (VPN, broadband, 5G, LAN/WAN, Wi-Fi).</li>
<li>Conduct planned preventative maintenance with vendors to resolve recurring issues.</li>
<li>Demonstrate knowledge in designing, installing, and maintaining workplace hardware and workstations.</li>
<li>Onsite travel between Corporate Office, Stores, Warehouse, and CADF.</li>
</ul>
<h4>Vendor & Partner Management</h4>
<ul>
<li>Oversee external technology vendors to ensure compliance with KPIs and SLAs.</li>
<li>Manage vendor resources for operational projects, installations, and decommissions.</li>
<li>Collaborate closely with Service Desk, NOC, Network Engineering, and Service Operations teams.</li>
</ul>
<h4>Operations & Reporting</h4>
<ul>
<li>Maintain compliance with risk, security, and change policies.</li>
<li>Provide regular reporting on EUC operations, vendor performance, and status updates.</li>
<li>Support budgeting for territory-related OPEX and technology asset lifecycle, including procurement.</li>
</ul>
<h4>Continuous Improvement & Leadership</h4>
<ul>
<li>Identify and implement methods to improve EUC team efficiency and effectiveness.</li>
<li>Analyze ticket data and user feedback to address recurring issues.</li>
<li>Mentor and coach Workplace Associates, acting as an escalation point.</li>
<li>Collaborate with leadership to adopt innovative technologies and streamline processes.</li>
</ul>
<h4>Customer Experience</h4>
<ul>
<li>Serve as regional point of contact for escalations, ensuring timely resolution.</li>
<li>Build trust and maintain close working relationships with stakeholders across the business.</li>
<li>Contribute to employee NPS by delivering proactive, reliable, and customer-focused service.</li>
</ul>
<h4>Store Openings, Closures & Renovations</h4>
<p>Support workplace technology activities for new store openings, closures, relocations, and renovations, ensuring all required IT equipment, connectivity, POS devices, printers, scanners, handhelds, and related workplace technology are prepared, installed, tested, recovered, or decommissioned as required.</p>
<p>Coordinate with Retail Operations, Store Planning, Projects, vendors, Service Desk, Network, and other Tech teams to ensure technology readiness, clear ownership of actions, timely escalation of blockers, and smooth handover during go-live, closure, or renovation milestones.</p>
<h4>E-Invoicing / E-Receipt Support</h4>
<ul>
<li>Support E-Invoice and E-Receipt incidents and requests by ensuring correct categorization, country/location selection, routing, prioritization, and escalation based on business impact and country-specific requirements.</li>
<li>Assist with operational issues related to invoice integration, GS1, invoice extraction, receipt processing, and other related workflows, while working with Service Management and ITSM teams to improve routing logic, subcategory-based priority rules, and reporting visibility.</li>
</ul>
<h4>What you’ll need to succeed:</h4>
<h4>Experience & Background</h4>
<ul>
<li>0-3 years of IT support and workplace technology experience in enterprise or multi-site environments for retail.</li>
<li>Strong break/fix expertise across Windows 10/11, macOS, laptops, desktops, mobile devices, and printers.</li>
<li>Experience supporting mobile devices, broadband/5G connectivity, and remote access tools.</li>
<li>Familiarity with Active Directory, Microsoft Intune, Entra, MDM platforms including Apple Business Manager, and asset management.</li>
<li>Proven skills in vendor management and service delivery oversight.</li>
</ul>
<h4>Technical Skills</h4>
<ul>
<li>Knowledge of workplace technology infrastructure, including AV systems, telephony, Wi-Fi, LAN, and WAN networks.</li>
<li>Hands-on experience with VPNs, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and enterprise mobility solutions.</li>
<li>Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word) and conferencing platforms such as Zoom, Teams, and Google Meet.</li>
<li>Strong troubleshooting, prevention, and problem-solving skills.</li>
</ul>
<h4>Certifications (Preferred)</h4>
<ul>
<li>ITIL Foundation, A+.</li>
<li>Microsoft certifications (MCSE/MCSA).</li>
<li>Cisco Certifications (CCNA, CCNP).</li>
<li>Hardware certifications (HP, Apple, Lenovo).</li>
</ul>
<h4>Core Competencies & Values</h4>
<ul>
<li>Adjust communication styles to meet stakeholder needs with clarity and impact.</li>
<li>Recognize and embrace diverse perspectives in problem-solving.</li>
<li>Remain resilient and optimistic in challenging situations.</li>
<li>Prioritize customer needs in all decisions, creating tailored solutions.</li>
<li>Exhibit critical thinking and sound judgment in resolving complex issues.</li>
<li>Support talent development and foster a collaborative culture.</li>
</ul>
<h4>Soft Skills</h4>
<ul>
<li>Excellent communication and stakeholder management with a customer-first approach.</li>
<li>Ability to multitask in high-pressure, project-based environments.</li>
<li>Strong analytical mindset with focus on continuous improvement.</li>
<li>Professionalism, discretion, and ability to mentor peers effectively.</li>
</ul>
<h4>What we can offer you</h4>
<p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p>
<p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p>
<h4>Using GenAI in your application process</h4>
<p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p>
<h4>We invite all applicants to apply</h4>
<p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p>
<p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>
<h2 class="h5">Job description</h2>
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<p><span>Proudly recognized as a Great Place to Work®, we are an AI-native customer experience platform purpose-built for emerging markets. With more than 25 years of conversational AI research and development, we serve over 5,000 enterprises across MENA and are pioneering sovereign, agentic AI through our Agentic Studio platform. As the category takes shape, the way Unifonic is perceived — by buyers, analysts, media, and the broader market — is a strategic asset. This role owns that perception.</span></p><br><p><span>We thrive on creativity, collaboration, and fun, where every idea is welcomed and celebrated. As shareholders in the company, we’re more than just communicators—we’re innovators shaping the future together. We are Unifones. Join us and be part of something extraordinary!</span></p><br><p><strong>Meet the team!</strong></p><br><p>Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.</p><br><p><span>As an AI Engineering Manager, you will lead the team behind Unifonic's marketing and personalization AI, building the intelligence that determines who to engage, through which channel, at what time, and with what message. You will own the development and delivery of AI capabilities spanning audience segmentation, propensity and churn prediction, next-best-action and channel recommendations, send-time optimization, campaign optimization, and generative AI for personalized content. These systems directly drive conversion, engagement, and customer retention for the brands we serve.</span></p><br><p><span>This is a hands-on leadership role that combines people management with technical ownership. You will lead, mentor, and grow a team of talented AI engineers while actively contributing to architecture, technical design, code reviews, performance optimization, and proof-of-concept development. You will ensure the team delivers scalable, production-grade AI solutions, foster engineering excellence, and cultivate a culture of collaboration, innovation, and continuous learning.</span></p><br><p><strong>Help us shape the future of communications by:</strong></p><br><ul><li><p><span>Serving as the technical owner on AI model design, architecture, and integration for marketing and personalization use cases across the Unifonic product ecosystem.</span></p><br></li></ul><ul><li><p><span>Owning the technical roadmap for personalization AI, recommendation and next-best-action engines, customer segmentation and propensity models, campaign and send-time optimization, and generative AI for content personalization.</span></p><br></li></ul><ul><li><p><span>Leading the evaluation, selection, and implementation of AI/ML frameworks, tools, and best practices, ensuring scalability, robustness, and maintainability.</span></p><br></li></ul><ul><li><p><span>Participating in hands-on coding, solution prototyping, and code reviews to maintain high-quality standards and guide the team through complex technical challenges.</span></p><br></li></ul><ul><li><p><span>Overseeing and refining the AI development lifecycle, including model training, validation, deployment, experimentation (A/B and uplift testing), and ongoing improvement.</span></p><br></li></ul><ul><li><p><span>Leading a team of AI engineers, providing mentorship, regular feedback, and career development support.</span></p><br></li></ul><ul><li><p><span>Defining clear performance expectations, conducting performance reviews, and identifying growth opportunities for team members.</span></p><br></li></ul><ul><li><p><span>Fostering a positive, inclusive, and high-performance team culture that encourages innovation, continuous learning, and collaboration.</span></p><br></li></ul><ul><li><p><span>Collaborating with recruitment and HR to identify, attract, and retain top AI engineering talent, ensuring the team’s ongoing growth and success.</span></p><br></li></ul><ul><li><p><span>Working closely with the Director of AI Development, Product Managers, Designers, Data Scientists, and other Engineering leaders to translate business requirements into technical roadmaps and actionable engineering plans.</span></p><br></li></ul><ul><li><p><span>Ensuring seamless integration of AI capabilities into existing and future products, partnering with platform, infrastructure, and DevOps teams to optimize deployment and operations.</span></p><br></li></ul><ul><li><p><span>Communicating technical topics effectively to non-technical stakeholders, making recommendations and reporting progress, risks, and opportunities.</span></p><br></li></ul><ul><li><p><span>Implementing and continuously improving the development processes, standards, and tools that drive efficiency, reliability, and scalability.</span></p><br></li></ul><ul><li><p><span>Ensuring adherence to best practices in model governance, performance monitoring, and compliance with relevant data privacy and security regulations, including regional data residency requirements.</span></p><br></li></ul><ul><li><p><span>Monitoring engineering metrics and KPIs, leveraging data-driven insights to improve development velocity, code quality, and team efficiency and connecting model performance to marketing outcomes such as conversion, engagement, and retention.</span></p><br></li></ul><br><p><strong>What you will bring:</strong></p><br><ul><li><p>Bachelor’s or master’s degree in Computer Science, Engineering, or a related field.</p><br></li></ul><ul><li><p>8+ years of software development experience with at least 3 years focused on AI/ML engineering and related technologies.</p><br></li></ul><ul><li><p>Demonstrated experience building and shipping marketing or personalization AI in production recommendation systems, customer segmentation, propensity/churn/LTV modeling, real-time decisioning, or campaign optimization with measurable impact on business KPIs.</p><br></li></ul><ul><li><p>Proven track record of leading, mentoring, or managing engineering teams, preferably in high-growth or innovative tech environments.</p><br></li></ul><ul><li><p>Hands-on experience with a range of AI/ML frameworks (e.g., TensorFlow, PyTorch), advanced modeling techniques (NLP, LLMs and generative AI, recommendation and ranking systems), and production-grade model deployments.</p><br></li></ul><ul><li><p>Solid grounding in experimentation and measurement, A/B testing, uplift modeling, and evaluating model impact on conversion, engagement, retention, and ROAS.</p><br></li></ul><ul><li><p>Proficiency in Python, cloud platforms (e.g., OCI, AWS, GCP), CI/CD workflows, and modern software engineering practices.</p><br></li></ul><ul><li><p>Excellent communication and interpersonal skills, with the ability to motivate teams and build productive cross-functional relationships.</p><br></li></ul><ul><li><p>A strategic and solution-oriented mindset, capable of balancing technical depth with big-picture thinking.</p><br></li></ul><ul><li><p>Experience with MarTech ecosystems, customer data platforms (CDPs), campaign orchestration, marketing automation, or CPaaS/omnichannel messaging platforms is preferred </p><br></li></ul><ul><li><p>Experience applying LLMs to marketing use cases, content generation, conversational commerce, or agentic customer journeys including fine-tuning and retrieval-augmented generation (RAG), ideally within the Hugging Face ecosystem (Transformers, PEFT, tokenizers, and the model hub) is preferred </p><br></li></ul><ul><li><p>Exposure to Rust for performance-critical AI services, such as low-latency inference, real-time decisioning, or high-throughput data pipelines is preferred. </p><br></li></ul><ul><li><p>Arabic NLP experience or familiarity with the MENA market is preferred.</p><br></li></ul><ul><li><p>Experience scaling teams and systems in a high-growth SaaS environment is preferred.</p><br></li></ul><p><strong><span><span>Craft & Toolkit:</span></span></strong></p><br><ul><li><p>Machine Learning & Deep Learning</p><br></li><li><p>Generative AI & LLMs</p><br></li><li><p>Recommendation Systems & Personalization</p><br></li><li><p>Customer Segmentation, Propensity & Churn Modeling</p><br></li><li><p>Python</p><br></li><li><p>TensorFlow / PyTorch</p><br></li><li><p>Hugging Face & RAG</p><br></li><li><p>AWS / GCP / OCI</p><br></li><li><p>MLOps & CI/CD</p><br></li><li><p>A/B Testing & Model Evaluation</p><br></li><li><p>Software Architecture & System Design</p><br></li><li><p>AI Engineering Leadership & Team Management</p><br></li></ul><p><strong><span><span>Character Traits:</span></span></strong></p><br><ul><li><p><span>Analytical thinking and problem-solving – approach problems clearly, use data, and find solutions.</span></p><br></li><li><p><span>Ownership and accountability – take responsibility and follow projects through to completion.</span></p><br></li><li><p><span>Communication – explain ideas clearly and listen to others across teams.</span></p><br></li><li><p><span>Collaboration – work well with others and support team goals.</span></p><br></li><li><p><span>Adaptability and learning – adjust to change and keep learning new skills or tools.</span></p><br></li><li><p><span>Mentorship and knowledge sharing – help others grow and share what you know.</span></p><br></li><li><p><span>Resilience – stay calm under pressure and handle setbacks constructively.</span></p><br></li><li><p><span>Quality and attention to detail – do work carefully and strive for improvement.</span></p><br></li><li><p><span>Advocacy and innovation – encourage best practices, efficiency, and new ideas</span></p><br></li></ul><p><strong>As a Unifone you’ll receive a range of benefits:</strong></p><br><ul><li><p><span>Competitive salary and bonus</span></p><br></li><li><p><span>Unifonic share scheme (we are all owners!)</span></p><br></li><li><p><span>30 holiday days after the first anniversary</span></p><br></li><li><p><span>Your Birthday off!</span></p><br></li><li><p><span>Spend up to 25 days per year working from anywhere in the world!</span></p><br></li><li><p><span>Paid leave for new parents</span></p><br></li></ul> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>He should be able to operate independently to provide quality work products to an engagement, to perform complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. He should have experiences and be able to apply Oracle methodology, company procedures, and leading practices. Ability and experiences on acting as the team lead on projects will be seriously taken into consideration. The successful candidate should be able to conduct C-Level communication, effective communication with management of customer organizations. The candidate should also demonstrate proven expertise to deliver functional and technical solutions on moderately complex customer engagements. Ideally, the candidate should be able to demonstrate 4-5 years of experience relevant to this position including 2 years consulting experiences and holding a university degree. Ability to build rapport with team members and clients is essential. Ability to travel across MEA as needed. We believe that different points of view are essential for innovation, and we will offer the chance to be part of an inclusive culture where individuality thrives. We aim for building sustainable relationships both internally with our colleagues, externally with our customers and the communities we are part of. What Does Oracle s Consulting Organization Do? We deliver Oracle Cloud solutions with speed, efficiency and predictability based on our vast experience of more than 1,500 successful Cloud implementations in EMEA. Over 5,500 consultants across EMEA & JAPAC are passionately dedicated to ensuring Oracle Cloud success through our unparalleled experience and extensive global network. The One Oracle approach helps our clients in reducing risk and maximizing their return on investment. We look at our clients business holistically to ensure business outcomes and empower continuous innovation. The initial collaboration is through a contractor relationship with Oracle Consulting with high probabilities for converting to Oracle employee based on performance, delivery quality, ability to travel and personality of the candidate. /A /A /A /A Career Level - N/A Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That s why we re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing EMAIL_ADDRESS or by calling PHONE_NUMBER in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Career Level - N/A The Opportunity An exciting, high-profile opportunity exists to join Oracle Consulting s growing MEA Delivery team (internally known as the Pharos team) as a Supply Chain Consultant, Workstream Lead, Principal Consultant, or Senior Principal Consultant, depending on experience and qualifications. In this role, you will lead and deliver Oracle Fusion Cloud Supply Chain (SCM) implementations for customers across the Middle East and Africa (MEA). You will work closely with project leadership, solution architects, technical teams, and customer stakeholders to deliver successful business outcomes through Oracle Cloud applications. Key Responsibilities Collaborate with Project Managers and Solution Architects to plan and execute Supply Chain implementation workstreams. Analyze customer business requirements and translate them into scalable Oracle Fusion Cloud solutions. Map business requirements to Oracle Fusion Supply Chain capabilities and leading practices. Facilitate discovery, design, and solution workshops with customer stakeholders. Lead solution design activities and document functional specifications. Configure Oracle Fusion Supply Chain solutions and coordinate with local and offshore delivery teams. Support testing activities, including business process validation, conference room pilots, and user acceptance testing. Assess business and technical impacts of proposed solutions and provide recommendations. Oversee workstream deliverables, ensuring quality, scope, and timeline commitments are achieved. Manage data migration, cutover planning, and deployment activities for the assigned workstream. Support issue resolution during hypercare and transition activities following go-live. Partner with technical teams to provide functional guidance and business clarification for customizations, integrations, reports, and extensions. Deliver knowledge transfer sessions and enable customer teams for ongoing solution adoption and support. Contribute to customer satisfaction by delivering projects on time, within scope, and to a high standard of quality. What You ll Bring Your expertise, customer focus, and passion for innovation will help Oracle continue to be the world s leading cloud technology company. Required Qualifications Bachelor s degree or equivalent qualification in Business, Supply Chain, Engineering, Information Systems, or a related field. Proven experience as a Supply Chain practitioner, implementation consultant, or workstream lead. Hands-on experience implementing Oracle Fusion Cloud Supply Chain solutions, including at least three Oracle Fusion SCM modules. Strong understanding of end-to-end supply chain business processes and industry best practices. Experience supporting implementations within the UAE, KSA, and broader MEA region is highly desirable. Knowledge of integrations between Oracle Fusion SCM and surrounding enterprise applications. Strong analytical and problem-solving capabilities with the ability to understand and address complex business challenges. Experience planning and facilitating solution design workshops and stakeholder discussions. Ability to design and deliver solutions spanning multiple business processes and organizational functions</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Required Qualifications</strong> Bachelor s degree or equivalent qualification in Business, Supply Chain, Engineering, Information Systems, or a related field. Proven experience as a Supply Chain practitioner, implementation consultant, or workstream lead. Hands-on experience implementing Oracle Fusion Cloud Supply Chain solutions, including at least three Oracle Fusion SCM modules. Strong understanding of end-to-end supply chain business processes and industry best practices. Experience supporting implementations within the UAE, KSA, and broader MEA region is highly desirable. Knowledge of integrations between Oracle Fusion SCM and surrounding enterprise applications. Strong analytical and problem-solving capabilities with the ability to understand and address complex business challenges. Experience planning and facilitating solution design workshops and stakeholder discussions. Ability to design and deliver solutions spanning multiple business processes and organizational functions. Excellent presentation, communication, and stakeholder management skills. Ability and willingness to travel across the MEA region as required.</p><p></p></section>
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<p><strong>About Us</strong></p><br><p> We are an international, Sharia’a-compliant company with more than 35 years of presence in the market. <br>Since late 2018, International is fully owned by Al-Imtiaz Group which is a publicly listed company in Kuwait Stock Exchange. </p><br><p>We are an industry-leading solutions provider of digital infrastructure, digital innovations, computer-aided engineering, Autodesk training, BIM consultancy, applications modernization, audiovisual infrastructure, cybersecurity, cloud computing, outsourcing and managed services.</p><br><p>Today, International employs over 1,500 professionals with offices in Dubai (HQ), Kuwait, Abu Dhabi, Saudi Arabia, Qatar and Oman.</p><br><p><strong>Job Description</strong></p><br><p>We are looking for an experienced Senior Business Analyst to join our Digital Solutions delivery project teams. In this hands-on role, you will heavily participate in the full business analysis lifecycle (from discovery and requirements gathering through implementation support, demos, and UAT) on complex software projects (typically 1–3 years in duration) for enterprise and government clients across the GCC region, working within multi-disciplinary digital solutions delivery teams of 10–30 members (solution architects, UI/UX designers, technical writers, as well as development, data, and QC teams), which may include mixed internal and vendor teams.</p><br><p>This is a matrix delivery role: You will report to the Product Delivery Manager who owns the broader practice, standards, methodology, and people development, and within the projects you work under the direction of the Project BA Lead or the Project Delivery Lead (project technical lead) in alignment with the Project Manager for scope, planning, task assignment, and day-to-day delivery priorities. You may operate as the sole BA on smaller projects, owning the full BA scope end to end</p><br><p><strong>Roles & Responsibilities</strong> </p><br><p>• Requirements Elicitation, Analysis and Documentation:</p><br><p>o Carry the discovery phase: identify work scope and baseline, plan and facilitate requirements gathering sessions, workshops, stakeholder interviews, and site visits.</p><br><p>o Produce high-quality deliverables per project methodology and client-defined deliverables: BRD and SRS documents (waterfall/hybrid) or BRD and backlog of user stories with acceptance criteria (agile/hybrid), gap analysis, cross-functional BPMN process flows, wireframes (in collaboration with UI/UX designers), integration mapping documents, and data dictionaries.</p><br><p>o Clearly identify and flag out-of-scope items and align with the BA Lead, Project Delivery Lead, and Project Manager on technical feasibility and scope before finalizing documentation.</p><br><p>o Collaborate with technical writers on supporting artifacts (notification templates, document templates, etc.).</p><br><p>• Solution Design, Estimation C Delivery Support:</p><br><p>o Work closely with solution architects, developers, data teams, and QC to ensure requirements are technically feasible and well understood.</p><br><p>o Provide estimations and dependencies using work breakdown structures and story points (depending on methodology); whether as input to the BA Lead or independently when working solo.</p><br><p>o Participate in stand-ups, sprint planning, and backlog refinement sessions (agile/hybrid projects).</p><br><p>o Support handover to data, development, and quality teams and remain available throughout implementation to clarify requirements and resolve issues.</p><br><p>o Attend and/or lead demos and UAT sessions with the client.</p><br><p>• Stakeholder C Communication Management:</p><br><p>o Build and maintain strong relationships with internal teams and external clients, including challenging stakeholders.</p><br><p>o Communicate effectively in both Standard Arabic and English (spoken and written) and produce deliverables in both languages.</p><br><p>o Navigate complex organizational dynamics and company/customer politics with professionalism and diplomacy, building consensus across internal teams and external clients.</p><br><p>• Quality, Risk, Change C Dependency Management:</p><br><p>o Ensure all BA deliverables meet quality standards, best practices, established processes, and project conventions, while applying sound judgment for justified exceptions.</p><br><p>o Proactively identify risks (including scope creep), dependencies, and issues; escalate to the BA Lead / Project Delivery Lead (and project managers when working solo) and provide the input required to facilitate the change management process.</p><br><p>o Maintain effective cross-team collaboration and dependency alignment across development, data, QC, and other delivery streams.</p><br><p>• Vendor C Cross-Team Coordination:</p><br><p>o When working with mixed or vendor teams, coordinate with vendor BAs/teams to ensure alignment in produced deliverables and adherence to company standards and best practices.</p><br><p>o Review vendor BA deliverables, support knowledge transfer, and escalate issues when needed.</p><br><p>• AI Leverage, Mentorship C Continuous Improvement:</p><br><p>o Proactively and responsibly use AI tools embedded across all work stages (requirements drafting, analysis, gap identification, documentation support, etc.) while ensuring accuracy, compliance, and adherence to client-specific restrictions (some projects prohibit AI usage).</p><br><p>o Mentor junior analysts and support the application of BA standards and best practices within the team.</p><br><p>o Contribute practically to process improvements, frameworks, and knowledge sharing.</p><br><p>• Pre-Sales C Proposal Support (secondary): Provide BA input to proposals, RFP responses, or early scoping activities as needed (not a primary focus of the role).</p><br> </div>
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<p><b>Tiered Approach</b></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><b>Tier 0</b>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><b>Tier 1</b>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><b>Tier 2</b>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><b>Tier 3 or no tier indicated</b>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><b>Background</b></p><br> <p>UNDP’s decades-long partnership with Egypt has fostered a diverse portfolio of support across the economic, social, and environmental sectors. The current strategy builds on this strong foundation, aligning with Egypt Vision 2030 to advance a green, inclusive, and resilient development pathway driven by innovation and collaboration. </p><br> <p>As a strategic partner, UNDP Egypt plays a central role in accelerating progress toward the SDGs, with three pillars of support: Inclusive Growth and Digital Transformation; Governance, Social Inclusion, and Gender; and Climate and Nature. Drawing on global expertise and grounded in local experience, the Country Office works closely with partners on policy advisory and programmatic support, and bringing stakeholders together across the spectrum including government, private sector, academia and CSOs to address complex challenges and take advantage of opportunities.</p><br> <p>To remain agile within a rapidly changing development landscape, UNDP Egypt is implementing an organizational change process that aims to transition to a structure and financially viable business model that is more effectively and efficiently able to deliver on evolving national priorities. </p><br> <p>It is guided by four core principles:</p><br> <ul> <li>Retaining key capacities while investing in new expertise</li> <li>Strengthening and integrating quality assurance and programme finance</li> <li>Standardization and optimization across the teams / functions</li> <li>Financial sustainability of core structure - with flexibility for expansion / contraction</li> </ul> <p>This restructuring positions UNDP Egypt to remain a lean, responsive, and financially sustainable partner, one that is equipped to deliver integrated development solutions that support the country’s long-term aspirations.</p><br> <p><b>Position Purpose</b></p><br> <p>Under the guidance and supervision of the Finance Analyst, the Finance Associate ensures effective execution of financial services and processes in the Country Office and transparent utilization of financial resources. The Finance Associate promotes a collaborative, client-oriented approach consistent with UNDP rules and regulations</p><br> <p>The Finance Associate works in close collaboration with the Operations, Programme, and projects’ staff in the CO and with UNDP HQ and GSSC staff to exchange information and resolve finance-related issues.</p><br> <p>UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.</p><br> <p>Incumbent is expected to display managerial innovation, initiative, and a strong client orientation that encourages and rewards the timely delivery of financial services for all clients and partners. S/he might be required to undertake emerging tasks and additional duties as requested by direct supervisor or senior management.</p><br> <p><b>Duties and Responsibilities</b></p><br> <p><b>1.) Support administration and implementation of operational strategies and adapt processes and procedures:</b><br> • Ensure CO financial processes, financial records and reports, and audit follow-up comply with UNDP Programme and Operations Policies and Procedures (POPP). Implement effective internal control framework.<br> • Support office management in preparing and reviewing CO finance business processes mapping and elaboration of the content of internal standard operating procedures in finance in consultation with the direct supervisor and office management.<br> • Provide input for implementation of cost-saving and reduction strategies in consultation with the office management.<br> • Routinely monitor financial exception reports for unusual activities and/or transactions; and investigate anomalies or unusual transactions. Inform senior CO management and other UNDP staff at Headquarters of the results of the investigation when satisfactory answers are not obtained.<br> </p><br> <p><b>2.) Support administration of budgets of CO management projects, and functioning of an optimal cost-recovery system:</b><br> • Provide researched information for planning and status of financial resources of the CO.<br> • Prepare and modify budgets for UNDP management projects and Common Service projects.<br> • Assist in the preparation of required budget revisions (ensuring multiyear budget revision) within the unit at required period and timely securing of ASLs.<br> • Prepare timely cost-recovery/DPC bills in ERP for the services provided by UNDP, implement the revenue tracking system, and follow up on cost recovery.<br> </p><br> <p><b>3.) Provide accounting and administrative support to the Finance unit:</b><br> • Support proper control of the supporting documents for payments invoices and proper document management including systematic archiving. <br> • Prepare financial reports for projects and management funds/budget balance; and prepare all types of invoices.<br> • Maintain the internal expenditures control system which ensures that invoices processed are matched and completed, transactions are correctly recorded and posted in ERP, and travel claims and other entitlements are duly processed.<br> • Coordinate and review allocated General Ledger and sub-ledger accounts and support timely project closure.<br> • Answer inquiries from UN agencies with supporting documents and take timely corrective actions on erroneous data in ERP and on unposted invoices, including the invoices with validation errors, match exceptions, and/or unapproved invoices. Prepare financial reports as required. Provide timely response to HQ requests to resolve financial data issues. <br> • Maintain the Accounts Receivables for UNDP projects.<br> • Ensure timely recording, reconciliation, and submission of VAT claims to the relevant TAX authority and following up on VAT reimbursements.<br> </p><br> <p><b>4.) Ensure proper CO cash and Treasury management functioning:</b><br> • Timely review of cash position for local accounts to ensure sufficient funds for disbursements and maintain liquidity level approved by Treasury. Identify and record receipts and create deposits for revenue application on a timely basis. <br> • Identify and record contributions & Deposits<br> • Prepare timely and accurate bank reconciliations and provide documentation to GSSC according to service level agreement. Initiate bank transfers and deals in ERP. <br> • Timely preparation of monthly cashflow forecast to ensure sufficient cash balance in local bank account. Liaise with participating UN Agencies to obtain disbursement estimate of their cash requirement.<br> • Oversee multiple bank accounts associated with UNDP operations. Implement E-Banking and Check printing of Paycycle. Track issued checks and manage cancellations or reissuance when necessary.<br> </p><br> <p><b>5.) Ensure facilitation of knowledge building and knowledge sharing in the CO:</b><br> • Assist in organizing training for the operations/ projects staff on finance, audit and compliance matters, and implementation of Internal Control Framework (ICF).<br> • Synthesize lessons learned and best practices in financial management.<br> • Provide sound contributions to knowledge networks and communities of practice.<br> </p><br> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.</p><br> <p>Supervisory/Managerial Responsibilities: None</p><br> <p><b>Competencies</b></p><br> <i><b>Core </b></i> <br> <b>Achieve Results</b> LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline <br> <b>Think Innovatively</b> LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements <br> <b>Learn Continuously</b> <p>LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback</p><br> <br> <b>Adapt with Agility </b> LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible <br> <b>Act with Determination </b> LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident <br> <b>Engage and Partner</b> LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships <br> <b>Enable Diversity and Inclusion</b> LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination <br> <p><i><b>Cross-Functional & Technical competencies :</b></i></p><br> <i><b>Thematic Area</b></i> <i><b>Name</b></i> <i><b>Definition</b></i> <br> <i><b>Business Management</b></i> <p>Customer Satisfaction/Client Management</p><br> <ul> <li>Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client's upcoming needs and concerns</li> </ul> <br> <i><b>Business Development</b></i> Knowledge Generation <ul> <li>Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need</li> </ul> <br> <i><b>Business Management</b></i> Working with Evidence and Data <ul> <li>Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making</li> </ul> <br> <i><b>Finance</b></i> Accounting (General) <ul> <li>Knowledge of accounting concepts, principles, regulations, policies and ability to apply this to strategic and/or practical situations.</li> </ul> <br> <i><b>Finance</b></i> <p>Budget Management </p><br> <ul> <li>Ability to support budgetary aspects of work planning process, drawing and management of team budgets</li> </ul> <br> <i><b>Finance</b></i> <p>Financial Reporting and Analysis </p><br> <ul> <li>Ability to extract, evaluate financial data, derive relevant findings and present them in a meaningful and coherent manner to facilitate effective decision making and performance monitoring. </li> </ul> <br> <i><b>Finance</b></i> <p>Audit </p><br> <ul> <li>Ability to examine and verify accounts and records </li> </ul> <br> <p><b>Required Skills and Experience</b></p><br> <p><b>Education:</b></p><br> <ul> <li>Fully Qualified Accountant, from an internationally accredited institute of accountancy or Full Completion of the UNDP Finance Training and Certification Programme (FTCP). No UNDP Accountancy and Finance Test (AFT) required. </li> <li>Candidates with no professional accountancy qualifications, but with degrees that major in accountancy and/or finance must complete UNDP Finance Training and Certification Programme (FTCP), if recruited. However, no UNDP Accountancy and Finance Test (AFT) is required.</li> <li>Candidates with no professional accountancy qualifications but with relevant experience must successfully undertake UNDP Accountancy and Finance Test (AFT) before shortlisting and must complete the UNDP Finance Training and Certification Programme (FTCP), if recruited.</li> </ul> <p><b>Experience:</b></p><br> <ul> <li>6 years (with high school diploma) or 3 years (with bachelor’s degree) of progressively responsible finance and accounting experience at the national or international level is required.</li> <li>Experience in the use of computers and office software packages (MS Word, Excel, etc.) and advanced knowledge of spreadsheets and web-based management systems such as ERP financials and database packages.</li> <li>Knowledge of IPSAS and/or IFRS is required. </li> <li>Advanced knowledge of spreadsheet and database packages is desired.</li> <li>Working Experience with UN/UNDP is an advantage.</li> </ul> <p><b>Language Requirements</b></p><br> <ul> <li> Fluency in English and Arabic is required.<br> </li> </ul> <p><b>Equal opportunity</b></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. </p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><b>Sexual harassment, exploitation, and abuse of authority</b></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. </p><br> <p><b>Probation</b></p><br> <p>For all new UNDP fixed term appointments (FTA), including for staff members being transferred or seconded to UNDP under the Inter-Organization Agreement concerning Transfer, Secondment or Loan of Staff, on an appointment of more than one year, continuation of the appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.</p><br> <p><b>Right to select multiple candidates</b></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><b>Use of AI by candidates</b></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><b>Scam alert</b></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br> #LI-DNI<br><br> </div>
<p><h4>Role profile</h4>
<p>Conduct regular cybersecurity assessments and audits for Vodafone Cash and other fintech products.<br>
Develop and implement cybersecurity policies, procedures, and controls specific to mobile money services.<br>
Monitor and report on cybersecurity metrics and KPIs for Vodafone Cash and other fintech products.<br>
Risk management for cash and fintech products.<br>
Identify, assess, and mitigate cybersecurity risks associated with Vodafone Cash and other fintech products.<br>
Develop and implement cybersecurity risk management frameworks and strategies.<br>
Conduct threat and vulnerability assessments for Vodafone Cash and other fintech products.<br>
Ensure the implementation of data protection measures, including data encryption, access controls, and data loss prevention.<br>
Assess the cybersecurity posture of third-party vendors and partners involved in Vodafone Cash and other fintech products.<br>
Follow up on cybersecurity risks associated with third-party relationships.<br>
Develop and deliver cybersecurity awareness training programs for employees involved in Vodafone Cash and other fintech products.</p>
<h4>Competencies and qualifications</h4>
<ul>
<li>Certifications in cybersecurity (e.g., CISSP, CISM, CISA, ISO27001).</li>
<li>Very good knowledge of PCI-DSS.</li>
<li>Experience in the fintech industry, with a focus on mobile money services, at least 2 years.</li>
<li>Knowledge of specific fintech products and services, including mobile wallets and payment systems.</li>
<li>Reporting and project management skills are a plus.</li>
<li>Good grasp of mobile network security and vulnerabilities.</li>
<li>Must have technical and professional qualifications:</li>
<ul>
<li>Bachelor’s degree in engineering or computer science.</li>
<li>Strong understanding of cybersecurity frameworks and standards (e.g., ISO 27001, PCI-DSS, NIST Cybersecurity Framework).</li>
<li>In-depth knowledge of cybersecurity threats, vulnerabilities, and countermeasures.</li>
<li>Proficiency in cybersecurity tools and technologies.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Attention to detail and accuracy.</li>
<li>Ability to communicate effectively with both technical and non-technical stakeholders.</li>
<li>Strong interpersonal and teamwork skills.</li>
</ul>
</ul>
<h4>Join us</h4>
<p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p>
<h4>Not a perfect fit?</h4>
<p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p>
<h4>Who we are</h4>
<p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p>
<p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p>
<h4>Accessibility</h4>
<p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to the company’s application adjustments guidance for support.</p>
<p>Together we can.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><span>Position:</span></span> <span><span>Customer Care Coordinator</span></span></p><br> <p><span><span>Position Purpose</span></span></p><br> <p>The <span>Customer Care Coordinator</span> plays a vital role in supporting and managing <span>Patient Support Programs</span>, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey.</p><br> <p>The coordinator serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the coordinator brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient’s experience convenient and compliant.</p><br> <p>At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve.</p><br> <p><span><span>Duties and Responsibilities</span></span></p><br> <ul>
<li>Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.</li>
<li>Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.</li>
<li>Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.</li>
<li>Maintain accurate, complete patient files, prepared for timely submission in line with project standards.</li>
<li>Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.</li>
<li>Ensure patients receive their medications efficiently and without delay.</li>
<li>Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.</li>
<li>Maintain and update electronic records related to patient data and quality assurance.</li>
<li>Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.</li>
<li>Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).</li>
<li>Perform administrative duties related to program operations and general office support.</li>
<li>Utilize Axios’ Patient Management System (PMS) exclusively for all program activities.</li>
<li>Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.</li>
<li>Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.</li>
<li>Promote awareness of escalation protocols for any deviations or non-compliance issues.</li>
<li>Support governance and operational monitoring activities across all Axios programs.</li>
<li>Perform additional duties as assigned by your line manager</li>
</ul> <p><span><span>Relationships</span></span></p><br> <ul>
<li>Work closely with the Line Manager and the assigned program team.</li>
<li>Work with the related divisions of Axios.</li>
<li>Maintain ongoing and frequent communication with Axios staff.</li>
<li>External Partners.</li>
</ul> <p><span><span>Competencies</span></span></p><br> <ul>
<li>Application of job knowledge.</li>
<li>Concern for order and quality.</li>
<li>Adaptability and flexibility.<br></li>
</ul> <p><span><span>Educational Background and Experience</span></span></p><br> <ul>
<li>A Degree or Diploma in any medical background or social work is ideal</li>
<li>0-1 year of working experience in a healthcare or scientific field or NGO is ideal</li>
<li>Experience in data monitoring and management is an advantage, though not required.</li>
<li>Experience coordinating and handling logistics/supply chain is an advantage, though not required.</li>
<li>Experience in customer service management</li>
</ul> <p><span><span>Job Circumstances</span></span></p><br> <ul>
<li><br><span>The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.</span></li>
<li><span>Flexibility in ability to travel as well as working hours is essential.</span></li>
</ul> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Patient Care Coordinator \ Pharmacist (Egypt)</p><br>
<p><span>Location</span>: Al Dokki, Cairo</p><br> <p><span>Position Purpose</span><br><span>The Patient Care Coordinato</span><span><span>r \ Pharmacist </span> plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey.</span><br><span>The coordinator serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the coordinator brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient’s experience convenient and compliant.</span><br><span>At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve.</span><br></p><br>
<p><span>Duties and Responsibilities</span></p><br>
<p>•Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.<br>•Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.<br>•Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.<br>•Maintain accurate, complete patient files, prepared for timely submission in line with project standards.<br>•Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.<br>•Ensure patients receive their medications efficiently and without delay.<br>•Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.<br>•Maintain and update electronic records related to patient data and quality assurance.<br>•Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.<br>•Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).<br>•Perform administrative duties related to program operations and general office support.<br>•Utilize Axios’ Patient Management System (PMS) exclusively for all program activities.<br>•Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.<br>•Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.<br>•Promote awareness of escalation protocols for any deviations or non-compliance issues.<br>•Support governance and operational monitoring activities across all Axios programs.<br>•Perform additional duties as assigned by your line manager</p><br> <p><span>Benefits of working with Axios include</span>:<br></p><br>
<ul>
<li>Paying fair market value<br></li>
<li>Annual performance-based bonus (based on role, levels, and contract)<br></li>
<li>Premium Private health insurance<br></li>
<li>Career progression aligned with a competency framework . Humanitarian Impact: Contribute to patient support programs that make a meaningful difference in patients lives.<br></li>
<li>Learning Exposure: Expand your expertise through hands-on experience in global health initiatives and patient-focused programs</li>
</ul> <p><span>Relationships</span><br><span>•Work closely with the Line Manager and the assigned program team.</span><br><span>•Work with the related divisions of Axios.</span><br><span>•Maintain ongoing and frequent communication with Axios staff.</span><br><span>•External Partners.</span><br><span>Competencies</span><br><span>•Application of job knowledge.</span><br><span>•Concern for order and quality.</span><br><span>•Adaptability and flexibility.</span><br><span>•Dependability.</span><br><span>•Teamwork</span></p><br> <p><span><span>Educational Background and Experience</span><br>•A Degree or Diploma in any medical background or social work is ideal<br>•0-1 year of working experience in a healthcare or scientific field or NGO is ideal<br>•Experience in data monitoring and management is an advantage, though not required.<br>•Experience coordinating and handling logistics/supply chain is an advantage, though not required.<br>•Experience in customer service management</span></p><br> <p><span><span>Job Circumstances</span><br>•The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.<br>•Flexibility in ability to travel as well as working hours is essential</span></p><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<strong>General Information</strong><br><strong>Location</strong><br> <br> Cairo <br><strong>Job ID</strong><br> <br> 9326 <br><strong>Job Category</strong><br> <br> Operations <br><strong>Language Requirement</strong><br> <br> English <br><strong>Description & requirements</strong><br><strong>Description</strong><br>Transcom is all about people, and we're looking for a Business Analyst to support our team and help drive smart, data-informed decisions across the organization. You'll work closely with stakeholders to analyze processes, identify opportunities for improvement, and translate business needs into actionable insights. If you're passionate about problem-solving, optimizing performance, and making a meaningful impact, apply today and join us!<br>Join our Transcom Team as a Business Analyst!<br><strong>Be on the front line of delivering data-driven insights and impactful solutions at a company level. In this role, you will be responsible for:</strong><br><strong>Performance Analysis & Insight Generation:</strong><br><ul><li>Conduct deep-dive analysis on performance metrics, including CSAT, AHT, and Service Level, to identify trends, variances, and performance gaps.</li><li>Perform root cause analysis on underperforming KPIs and provide data-backed recommendations for operational improvements.</li><li>Verify the compliance of the implemented solutions with the analyzed requirements.</li></ul><br><strong>Reporting & Dashboard Development:</strong><br><ul><li>Design, develop, and maintain interactive dashboards and reports (Looker Studio) that clearly visualize performance attributes.</li><li>Ensure all reporting is accurate, timely, and aligned with stakeholder needs, providing daily, weekly, and monthly operational views.</li><li>Present key findings and strategic insights to senior management, translating complex data analysis into clear, business-focused narratives.</li><li>Validate the accuracy and integrity of data sources used for all performance reporting.</li><li>Prepare needed business reviews and reports.</li></ul><br><strong>Financial & Resource Calibration:</strong><br><ul><li>Analyze and report on financials, including cost, utilization rates, and operational expenditures.</li><li>Develop and track the financial impact of proposed process and performance improvements.</li></ul><br><strong>What's in it for YOU!</strong><br><ul><li>Best salary in the market.</li><li>Transportation provided.</li><li>Medical and social insurance.</li><li>Location in New Cairo & Smart Village.</li><li>International and inclusive environment that makes you feel supported, encouraged, and welcome from day one.</li></ul><br><strong>To be successful in this role, the following is needed:</strong><br><strong>Advanced Excel Mastery:</strong><br>You must be highly proficient with Pivot Tables, VLOOKUP/XLOOKUP, Nested Formulas (IF/AND/OR), and Conditional Formatting to handle large, complex datasets quickly.<br><strong>Data Transformation:</strong><br>A proven ability to clean, structure, and ready raw, messy system exports for analysis. Experience with Power Query is a significant plus.<br><strong>Dynamic Dashboarding:</strong><br>Hands-on experience creating compelling, interactive visual reports (Charts, Slicers, Trend Lines) using both Excel and Looker Data Studio (or similar tools like Power BI/Tableau).<br><strong>Metric Fluency:</strong><br>A deep understanding and ability to analyze key operational metrics, including:<br><ul><li>AHT (Average Handle Time)</li><li>ART (Average Response Time)</li><li>CSAT (Customer Satisfaction)</li><li>Concurrency</li></ul><br><strong>Root Cause Analysis & Insight Delivery:</strong><br>You don't just report "what" happened; you find the "why." You must be able to identify correlations (e.g., low CSAT correlated with high Response Time), deliver insightful recommendations, and drive operational improvements.<br><strong>Executive-Level Presentation:</strong><br>Ability to synthesize complex data into clear, concise, and professional "Executive Summary" style PowerPoint slides for senior leadership.<br><strong>Trend Identification:</strong><br>A sharp eye for spotting outlier performance among specific agents or within certain timeframes.<br><strong>What Life at Transcom is like!</strong><br>At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.<br>"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."<br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Patient Care Coordinator (Egypt)</p><br>
<p><span>Location: </span>Al Dokki, Cairo</p><br> <p><span>Position Purpose</span><br>The <span>Patient Care Coordinato</span>r plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey.<br>The coordinator serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the coordinator brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient’s experience convenient and compliant.<br>At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve.<br></p><br> <p><span>Duties and Responsibilities</span></p><br> <p>•Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.<br>•Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.<br>•Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.<br>•Maintain accurate, complete patient files, prepared for timely submission in line with project standards.<br>•Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.<br>•Ensure patients receive their medications efficiently and without delay.<br>•Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.<br>•Maintain and update electronic records related to patient data and quality assurance.<br>•Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.<br>•Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).<br>•Perform administrative duties related to program operations and general office support.<br>•Utilize Axios’ Patient Management System (PMS) exclusively for all program activities.<br>•Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.<br>•Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.<br>•Promote awareness of escalation protocols for any deviations or non-compliance issues.<br>•Support governance and operational monitoring activities across all Axios programs.<br>•Perform additional duties as assigned by your line manager</p><br> <p><span>Benefits of working with Axios include</span>:<br></p><br>
<ul>
<li>Paying fair market value<br></li>
<li>Annual performance-based bonus (based on role, levels, and contract)<br></li>
<li>Premium Private health insurance<br></li>
<li>Career progression aligned with a competency framework . Humanitarian Impact: Contribute to patient support programs that make a meaningful difference in patients lives.<br></li>
<li>Learning Exposure: Expand your expertise through hands-on experience in global health initiatives and patient-focused programs.</li>
</ul>
<p><span>Relationships</span><br>•Work closely with the Line Manager and the assigned program team.<br>•Work with the related divisions of Axios.<br>•Maintain ongoing and frequent communication with Axios staff.<br>•External Partners.<br>Competencies<br>•Application of job knowledge.<br>•Concern for order and quality.<br>•Adaptability and flexibility.<br>•Dependability.<br>•Teamwork</p><br> <p><span>Educational Background and Experience</span><br>•A Degree or Diploma in any medical background or social work is ideal<br>•0-1 year of working experience in a healthcare or scientific field or NGO is ideal<br>•Experience in data monitoring and management is an advantage, though not required.<br>•Experience coordinating and handling logistics/supply chain is an advantage, though not required.<br>•Experience in customer service management<br></p><br> <p><span>Job Circumstances</span><br>•The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.<br>•Flexibility in ability to travel as well as working hours is essential.</p><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>At EY, we re all in to shape your future with confidence. We ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.</p><p>The opportunity</p><p>Strategy & Transactions (SaT) is recruiting for a Valuation Analyst to assist our clients in addressing their strategic planning, regulatory compliance, financial reporting and fair market value documentation needs. You ll have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning.</p><p>Your key responsibilities</p><p>As a Valuation Analyst, you'll make technical contributions to valuation client engagements and internal projects. You'll gain a thorough understanding of the target business and its market, and of clients' issues, performing research and analysis of the target's industry and of quoted companies operating in that sector. You'll deal with day-to-day queries raised by clients and will attend internal and external meetings relating to the assignment.</p><p>You'll perform valuation calculations and analyses, as well as being involved in drafting presentations and reports, formulating views on value, presenting conclusions to the rest of the team and contributing to the presentations of our work and findings to the client.</p><p>Skills and attributes for success</p><p>Individuals who will strive to deliver valuations on time and within budget will do well in this environment. You will also be required to take ownership of your career by obtaining regular feedback on a timely basis and keeping alert to learning and development opportunities. You'll actively establish and develop external and internal relationships, helping to create a positive learning culture within the team.</p><p>What we offer you</p><p>At EY, we ll develop you with future-focused skills and equip you with world-class experiences. We ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .</p><p>Are you ready to shape your future with confidence? Apply today.</p><p>To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.</p><p>EY | Building a better working world</p><p>EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.</p><p>Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.</p><p>EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</p><p>Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>A bachelor's degree in finance, economics, accounting or business and at least 1 year of related business valuation work experience</p><p>Financial modelling skills including experience building models from scratch.</p><p>Demonstrated record of solving complex problems and completing challenging projects</p><p>Ideally you ll also</p><p>Have previous valuation experience in professional services/Big 4 Firm</p><p>Have spent time working in a consulting environment</p><p>Have financial modelling experience</p><p>Made an achievement of or significant progress towards a CFA;</p><p>What we look for</p><p>We are looking for candidates who are highly motivated, analytical, logical thinkers with a passion for valuations and have a very strong attention to detail. Being a strong team player is critical with the ability to adapt to changing requirements or deadlines in support of our clients goals.</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<b>Line of Service</b><br>Advisory<br><b>Industry/Sector</b><br>Technology<br><b>Specialism</b><br>Advisory - Other<br><b>Management Level</b><br>Associate<br><b>Job Description & Summary</b><br>PwC is seeking a PMIS Business Analyst to support large-scale capital projects and infrastructure programs in designing and implementing enterprise Project Management Information Systems (PMIS).<br>The role focuses on aligning project controls, PMO governance, and digital platforms (e.g., Primavera Unifier, P6, ERP integrations) to enable effective cost, schedule, risk, and contract management across complex portfolios.<br><b>Key Responsibilities</b><br><b>Business Analysis & Requirements</b><br>• Elicit, analyze, and document business requirements through workshops, interviews, and process reviews<br>• Translate business needs into functional and non-functional system requirements<br>• Develop and maintain documentation such as BRDs, SRS, user stories, process maps, and solution design documents<br>• Perform gap analysis between current and future-state processes<br><b>PMIS Design & Configuration</b><br>• Support and/or lead configuration of PMIS platforms (e.g., Primavera Unifier, P6, Aconex, CostOS)<br>• Design workflows, business processes, cost templates, and approval structures<br>• Define data structures, forms, and governance frameworks<br>• Support deployment of PMIS across projects and departments<br><b>System Integration & Data Management</b><br>• Coordinate integrations between PMIS and enterprise systems (ERP, scheduling tools, document management systems)<br>• Support data migration, validation, and quality assurance<br>• Ensure data accuracy, governance, and compliance standards<br><b>Testing & Deployment</b><br>• Develop test scenarios and support system testing<br>• Lead or support User Acceptance Testing (UAT)<br>• Manage defect tracking and resolution coordination<br>• Support go-live activities and stabilization<br><b>Reporting & Performance Insights</b><br>• Define and develop dashboards and KPIs (e.g., Power BI or native PMIS reporting tools)<br>• Support executive and operational reporting needs<br>• Ensure alignment of reporting structures with governance frameworks<br><b>Stakeholder & Vendor Management</b><br>• Act as liaison between business users, IT teams, and external vendors<br>• Support vendor coordination and issue resolution<br>• Facilitate workshops and governance meetings<br>• Provide advisory support on PMIS best practices<br><b>Adoption & Continuous Improvement</b><br>• Support change management and user onboarding<br>• Develop and deliver user training sessions<br>• Identify opportunities for system enhancements and process optimization<br>• Contribute to digital transformation initiatives<br><b>Systems & Tools Exposure (One or More)</b><br>• Oracle Primavera Unifier<br>• Primavera P6 EPPM<br>• Aconex<br>• CostOS<br>• ERP systems (SAP, Oracle, MS Dynamics, etc.)<br>• Reporting tools (Power BI, BI platforms)<br><b>Core Competencies</b><br>• Strong business analysis and documentation skills<br>• Understanding of project lifecycle and project controls (cost, schedule, change, risk)<br>• Process mapping and governance alignment<br>• Analytical and problem-solving mindset<br>• Stakeholder communication and facilitation skills<br>• Understanding of system configuration concepts<br>• Attention to detail and data accuracy<br><b>Qualifications</b><br>• Bachelor's degree in Engineering, Construction Management, Information Systems, Business, or related field<br>• Relevant certifications are advantageous (PMP, CBAP, Primavera certifications, Agile, ITIL, etc.)<br><b>Experience & Skills</b><br><ul><li>5+ years' experience in PMIS, project controls, or capital project digital transformation.</li><li>Experience with Primavera Unifier, Primavera P6, or equivalent PMIS platforms.</li><li>Strong understanding of cost control, scheduling, change management, contracts, and risk processes.</li><li>Experience working with ERP integrations and enterprise reporting environments.</li><li>Strong stakeholder management and workshop facilitation skills.</li></ul><br><b>Education </b>(if blank, degree and/or field of study not specified)<br>Degrees/Field of Study required:<br>Degrees/Field of Study preferred:<br><b>Certifications </b>(if blank, certifications not specified)<br><b>Required Skills</b><br><b>Optional Skills</b><br>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Business Case Development, Business Process Modeling, Communication, Competitive Analysis, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Digitization, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Marketing Management, Market Research, Market Trends, Operationalization, Optimism, Pricing Strategy, Product Development, Product Ideation, Product Lifecycle Management {+ 12 more}<br><b>Desired Languages </b>(If blank, desired languages not specified)<br><b>Travel Requirements</b><br>Not Specified<br><b>Available for Work Visa Sponsorship?</b><br>No<br><b>Government Clearance Required?</b><br>No<br><b>Job Posting End Date</b><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The opportunity We are seeking a motivated and enthusiastic Finance Intern to join our team. In this role, you are responsible for the day-to-day financial activities of the organization including controlling its financial resources and ensuring that all financial transactions, systems and procedures comply with regulations, accounting principles, and standards. How you ll make an impact Financial analyzing and reporting, taxation, insurance, credit control, accounts payable and receivable, inventory and cost control, and budgeting and forecasting Analyzing the organization's revenues, liabilities, credit conditions, and other financial indicators to forecast its short, medium, and long-term cash flow position Evaluating and recommending investments and other financial instruments to meet cash flow needs Advising management on financial matters and the impact of laws and regulations on the organization Providing expertise and advice to managers to help them develop budgets, understand financial reports, and manage their financial responsibilities Presenting findings and recommendations to top executives; preparing financial reports that may include auditor and financial analyst reports, profit and loss, balance sheets, and regulatory reports and filings Ensuring all tax returns, declarations, and other required reports are submitted accurately and on time Selecting and managing relationships with consultants and advisors to ensure satisfactory standards of service Work is routine or follows standard procedures and closely supervised. Communicates information that requires little explanation or interpretation. You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Your background A bachelor s degree in relevant field. 0-1 years of experience. Proficiency in both spoken & written English is required. Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice. Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Who are we and what we stand for? When you work for Schneider Electric you work for a company that is passionate about its people. Our people vision says, Great people make Schneider Electric a great company. We are proud to promote purpose, diversity, inclusion, learning and work-life integration we re a great place to work and we are continually striving to be the best place to work! Your Mission This position is accountable for managing medium/complex scale Customer project orders, from start to finish, so that it is completed on time and within budget. This includes initiating,planning, executing, controlling, and closing of customer projects/programs. Under section head supervision this position confirms customer requirements, which includes drawings, specifications, job site support, bill of material alignment with specifications & clarify exceptions. Manages complete job process from order preparation, thru manufacturing release, product shipment, post shipment support. Your Role Magic happens when you bring great people together! To excel as a Senior Structure Design Installation Engineer, certain key skills and qualifications are essential. Here are some of the most important ones: 1. Technical Knowledge: Should have a solid understanding of steel structure engineering processes, methodologies, and technologies. They should be They should be familiar with digital tools concepts and best practices. This technical knowledge enables them to effectively communicate with the project teams and make informed decisions. Perform conceptual, preliminary, and detailed design of steel structures. Develop structural calculations using STAAD Pro. And/or SAP2000 software. Create detailed 2D/3D models using BIM software such as Revit, AutoCAD and Navisworks. Review and approve engineering designs, specifications, and calculations. 2. Design & Engineering Develop and optimize cooling strategies (e.g., CRAC/CRAH, liquid cooling, free cooling, containment systems). Perform load calculations, airflow analysis, and thermal modeling. Ensure designs meet uptime requirements (Tierstandards Uptime Institute). 3. Project Execution Support project lifecycle from tender design to commissioning. Review vendor submittments and ensure compliance with project requirements. Provide technical support during construction, testing, and commissioning phases. Identify risks and implement mitigation plans. 4. Collaboration and Team Management: The ability to collaborate and inspire a team is crucial. Those skills are vital to motivate team members and foster a collaborative work environment. Effective communication, conflict resolution, and decision-making skills are also important to ensure the project's success. 5. Stakeholder Management: Interaction with various stakeholders, including clients, product owners, executives, and internal teams. They should possess strong interpersonal and communication skills to effectively engage with stakeholders, manage expectations, and build relationships. They should also be adept at negotiating and resolving conflicts between different stakeholders. 6. Problem-Solving and Decision-Making: They often encounter challenges and obstacles. Skilled in problem solving, critical thinking, and decision-making. Analyze complex situations, identify potential solutions, and make informed decisions under pressure. Adaptability and a proactive approach to handling issues are also valuable qualities. 7. Time Management: Managing project deliverables, deadlines and budgets is a key responsibility. Adept at prioritizing tasks and tracking project progress. They should have a keen eye for detail and be skilled at managing multiple tasks simultaneously. Qualifications - External About You Bachelor s degree of Structure Engineering. 4 to 8 Relevant years of experience is required. Excellent command of English Professional user of Microsoft Office Team player Learning & Researching Adapting and responding to change. Experience in handling complex projects Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree of Structure Engineering.</li><li>4 to 8 Relevant years of experience is required.</li><li>Excellent command of English</li><li>Professional user of Microsoft Office</li><li>Team player</li><li>Learning & Researching</li><li>Adapting and responding to change.</li><li>Experience in handling complex projects</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Who are we and what we stand for? Schneider s purpose is to create Impact by empowering all to make the most of our energy and resources, bridging progress and sustainability for all. At Schneider. Main Responsibilities: Principal Sales specializing in End Users and Strategic Customers, driving growth through consultative selling, strategic account management, and ecosystem orchestration. Proven ability to design and execute customer-centric growth strategies, optimize resource allocation, and expand portfolio penetration. Recognized expert in customer relationship management and market development, delivering measurable impact on revenue growth, market share, and customer loyalty. Core responsibilities: Own and execute growth strategies for key accounts and strategic customer in power system segments Power&Grid,Transporation,Infrastructure and MMM. Lead consultative, solution-based sales engagements to drive portfolio expansion. Orchestrate internal and external resources, partners, and ecosystems to maximize outcomes. Strengthen customer relationships at executive level, enhancing long-term loyalty and relationship. Collaborate with go-to-market teams to improve project pipeline, prescription, and execution. Drive strategic initiatives aligned with business objectives and revenue targets. Operate as a subject matter expert in customer management. Lead and support medium-to-large customer programs, ensuring delivery excellence for all solutions. Key Competencies: Strategic Account Management Consultative & Solution Selling Customer Experience & Relationship Leadership Go-to-Market Alignment Sales Strategy & Execution Cross-functional Leadership Ecosystem & Partner Enablement Decision-making in Ambiguous Environments What's in it for you: Ownership of strategic accounts with opportunity to shape client technology landscapes Dynamic environment focused on innovation and cutting-edge technology solutions Career growth through exposure to diverse technology platforms and enterprise clients Collaborative culture that values initiative and creative problem-solving Comprehensive professional development and advancement opportunities Let us learn about you! Apply today. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric apply today! €40 billion global revenue +9% organic growth employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in electrical engineering Minimum 5 yeras of experience in the sales engineering field</p><p></p></section>