Operation Specialist Jobs in Egypt

Trio Group is looking for a driven and highly professional Sales Specialist to join our team. If you have a strong background in selling premium interior design, contracting, or real estate development services, we want you to be the face of our exceptional engineering solutions.<br>???? Location: Alexandria, Egypt???? Employment Type: Full Time<br>Job Description: You will be responsible for driving the sales of our premium interior design and turnkey contracting services. You will act as the primary point of contact for high-end clients, presenting our unique value propositions—including our "Fast Track" delivery system and in-house wood production capabilities—and guiding them seamlessly from the initial consultation to closing the deal.<br>Key Responsibilities:Manage and convert inbound leads generated from targeted marketing campaigns and exclusive community outreach. Conduct professional consultations with high-net-worth clients to understand their needs and present tailored engineering and design solutions. Effectively communicate Trio's core advantages, such as flawless execution, exact 3D-to-reality delivery, and strict adherence to timelines. Build and maintain strong, long-lasting client relationships to foster trust and encourage referrals. Collaborate closely with the technical and design offices to provide clients with accurate proposals, cost estimates, and project timelines. Maintain accurate and up-to-date records of all sales activities, client interactions, and pipeline progress.<br>Requirements:Proven sales experience specifically within the Interior Design, Contracting, or Real Estate Development industries in Egypt. Exceptional communication, presentation, and negotiation skills. Ability to deal confidently with VIP clients and effectively sell premium, high-ticket services. Solid understanding of construction terminology, finishing materials, and interior design concepts. A results-driven mindset with a strong track record of meeting or exceeding sales targets.<br>???? To Apply: Please apply directly here on Linked In and ensure your updated CV is attached.

Senior Bid, Proposal & Tender Specialist<br>About the Role Content Khana is looking for a Senior Bid, Proposal & Tender Specialist to lead the end-to-end bid management process. This role is responsible for identifying opportunities, developing high-quality technical and commercial proposals, ensuring compliance with tender requirements, and supporting business growth through strategic submissions.<br>Key Responsibilities Identify, evaluate, and qualify tender opportunities, RFPs, RFQs, and business opportunities. Lead the preparation of technical and commercial proposals from initiation to submission. Review tender requirements to ensure full compliance with client specifications. Prepare compliance matrices, required documentation, and submission packages. Coordinate with internal teams to gather technical, commercial, and financial inputs. Develop pricing proposals in collaboration with management and finance. Maintain proposal templates, documentation, and submission records. Attend clarification meetings, presentations, and client discussions when required. Support business development activities and contribute to long-term client relationships.<br>Requirements Bachelor's degree in Business Administration, Marketing, Engineering, or a related field.3–5+ years of experience in bid management, proposal writing, tendering, or business development. Excellent proposal writing and business communication skills. Strong analytical thinking and attention to detail. Experience preparing technical and commercial proposals. Good understanding of tender compliance and documentation. Proficiency in Microsoft Office (Word, Excel, Power Point). Experience with CRM systems and document management tools is a plus. Ability to manage multiple deadlines in a fast-paced environment.<br>What We're Looking For Strategic thinker Strong commercial awareness Excellent organizational skills High attention to detail Effective communication and stakeholder management Ability to work independently and collaboratively<br>Why Join Content Khana? At Content Khana, we work on projects that require precision, strategic thinking, and high execution standards. You'll be part of a collaborative team where your work directly contributes to winning opportunities and driving business growth.

We’re Hiring: SEO Specialist<br>We’re looking for a results-driven SEO Specialist to lead our organic growth strategy and strengthen our digital presence across Saudi Arabia and the GCC.<br>The ideal candidate will develop and execute comprehensive SEO strategies that improve search rankings, increase qualified organic traffic, and generate high-quality B2B leads. This role requires strong expertise in technical SEO, content optimization, and AI search optimization, with experience working on B2B websites in technical or regulated industries.<br>Key Responsibilities<br>•⁠ ⁠Develop and execute end-to-end SEO strategies aligned with business goals.•⁠ ⁠Conduct technical SEO audits and implement recommendations to improve website performance.•⁠ ⁠Perform keyword research and build content strategies targeting high-intent B2B audiences.•⁠ ⁠Optimize website architecture, internal linking, metadata, schema markup, and Core Web Vitals.•⁠ ⁠Collaborate with content, design, and development teams to improve search visibility.•⁠ ⁠Monitor SEO performance using Google Analytics 4, Google Search Console, and industry-leading SEO tools.•⁠ ⁠Build authority through ethical link-building and digital PR initiatives.•⁠ ⁠Analyze competitors, identify growth opportunities, and stay ahead of search engine and AI search trends.<br>Requirements<br>•⁠ ⁠3+ years of experience in SEO, preferably within B2B industries.•⁠ ⁠Strong knowledge of Technical SEO, On-Page SEO, Off-Page SEO, and Content SEO.•⁠ ⁠Hands-on experience with GA4, Google Search Console, Ahrefs, SEMrush, Screaming Frog, or similar tools.•⁠ ⁠Understanding of indexing, crawling, structured data, Core Web Vitals, and website performance optimization.•⁠ ⁠Experience driving qualified leads through organic search.•⁠ ⁠Familiarity with AI Search Optimization (AEO/GEO) and semantic SEO is a strong advantage.•⁠ ⁠Excellent analytical, communication, and problem-solving skills.•⁠ ⁠Experience with industrial, manufacturing, compliance, or other technical sectors is a plus.<br>If you’re passionate about building sustainable organic growth and delivering measurable business impact, we’d love to hear from you.

Amtar Engineering Solutions Company is hiring a Digital Marketing & AI Content Specialist for its Alexandria office.<br>The role will create professional, technically credible content and campaigns that build visibility and generate qualified opportunities. The successful candidate must combine marketing discipline with strong hands-on production skills, including AI-assisted image and video creation.<br>Responsibilities<br>• Plan and execute digital content and campaigns for Linked In, the company website, email, search, and other approved channels.• Translate engineering, construction, BIM, procurement, and commercial topics into clear content for business audiences.• Produce high-quality written content, graphics, short-form videos, motion content, presentations, and campaign assets.• Use professional AI tools to generate, edit, and improve both images and videos while maintaining brand consistency and factual accuracy.• Write scripts, storyboards, captions, landing-page copy, and campaign briefs in English and Arabic.• Support organic and paid lead-generation campaigns for Saudi, GCC, and international audiences.• Track campaign performance, lead quality, cost, and conversion indicators, then recommend improvements.• Maintain a structured content calendar, asset library, approval workflow, and performance report.• Coordinate with technical teams to verify claims, terminology, project details, and visual accuracy before publication.<br>Requirements<br>• Bachelor's degree in Marketing, Communications, Media, Business, or a related discipline.• At least three years of hands-on digital-marketing and content-production experience.• A strong portfolio showing real campaign, design, video, and content work.• Demonstrated ability to use AI for both image and video production, not image generation alone.• Strong copywriting, editing, campaign-planning, and analytics skills.• Professional Arabic and excellent professional English, written and spoken.• Current residence in Alexandria and ability to work full-time on-site.• Experience in construction, engineering, architecture, real estate, or building materials is preferred.• Experience serving international clients or audiences is preferred.• Experience on Saudi or GCC projects is preferred.

Relin.sa & Segadty<br><br>Relin is a Saudi brand specialized in premium fabric sprays, known for high-quality, long-lasting fragrances, and operating within a fast-growing e-commerce environment.<br><br>We're looking for a hands-on, data-driven, and creative Marketing Specialist who is passionate about e-commerce, content creation, and AI-powered marketing.<br><br>???? Location: Remote (Based in Egypt)<br><br>Responsibilities<br><br>Plan and execute marketing campaigns across digital platforms Manage tasks and workflows using tools like Click Up or Notion Turn insights into actions using tools like GA4, Hotjar, and Microsoft Clarity Monitor KPIs and continuously improve conversion rates, engagement, and sales Lead creative direction, content calendars, and asset planning with in-house teams Collaborate with performance marketing teams across Snapchat, Meta, Google, and other platforms Ensure campaign readiness across e-commerce platforms (Zid & Salla), including inventory, pricing, UX, and discount codes Create, edit, and optimize high-performing short-form videos (Reels, Tik Tok, Shorts) using Cap Cut and other modern editing tools Generate high-quality marketing content using AI tools such as Higgsfield, Nano Banana, Chat GPT, and other emerging creative platforms Stay up to date with social media trends and leverage AI and creative tools to produce engaging, conversion-focused content<br><br>Requirements<br><br>2+ years of experience in digital marketing or e-commerce Strong understanding of performance marketing and marketing analytics Experience with GA4, Hotjar, Microsoft Clarity, Click Up or Notion Strong video editing skills using Cap Cut or similar tools Hands-on experience with AI content generation and creative workflows Excellent communication skills in English Highly organized, proactive, and able to manage multiple projects in a fast-paced environment<br><br>Benefits<br><br>Dynamic, startup-style culture Fast-growing company environment Collaborative and creative work environment High ownership and decision-making authority Competitive salary with performance-based bonuses Career growth opportunities and potential for leadership roles

Nafham is a personalized learning platform dedicated to empowering students and fostering community growth. We provide online video lessons and tutoring services in Egypt and the Gulf region as well as international curriculums like SAT and IGCSE. Our offerings include life skills courses, from programming to language learning and professional development. Nafham’s mission is to enhance the educational experience and unlock the potential of young individuals across various communities.<br>Job Summary The Customer Service Specialist is responsible for handling customer inquiries, resolving complaints, following up on customer requests, and ensuring a smooth customer experience across all communication channels. The role requires excellent communication skills, problem-solving abilities, and a customer-first mindset.<br>Responsibilities Respond to customer inquiries via phone, Whats App, email, and other communication channels. Handle customer complaints professionally and provide timely resolutions. Follow up on customer requests and ensure they are resolved within the required SLA. Escalate complex cases to the relevant department when necessary. Accurately document all customer interactions and case updates in the system. Coordinate with internal teams to resolve customer issues efficiently. Provide customers with accurate information about our services, instructors, schedules, and policies. Maintain a high level of customer satisfaction and professionalism. Meet daily and monthly productivity and quality targets. Monitor pending cases and ensure timely follow-up until closure. Prepare reports and update customer service trackers as required. Support continuous improvement initiatives by identifying recurring customer issues and suggesting solutions.<br>Qualifications<br>Bachelor's degree Holder1–3 years of experience in Customer Service, Customer Support, or Call Center. Experience in the education or EdTech industry is a plus. Excellent communication and interpersonal skills. Strong problem-solving and conflict-resolution abilities. Ability to multitask and manage a high volume of customer inquiries. Excellent in English is a must

Are you a data-driven marketer with a passion for sales and personalized communication? We are looking for a Lead Conversion & Marketing Specialist to join our team at ILAC ARCHITECTS and bridge the gap between our marketing campaigns and sales results!<br>What You’ll Do:<br>Campaign Management: Design, build, and execute high-converting email and Whats App marketing campaigns. Content Creation: Craft compelling content using AI-powered tools to boost engagement and productivity. Visual Design: Create eye-catching visuals and templates using Canva to enhance our brand messaging. Lead Management & Sales Follow-up:Lead Qualification: Assess and qualify incoming leads from email and Whats App campaigns to identify high-potential prospects. Active Follow-up: Conduct timely follow-ups with interested leads to nurture them through the sales funnel. CRM Management: Track lead interactions and update status in the CRM system to ensure no lead is lost. Conversion Optimization: Bridge the gap between marketing efforts and sales results by converting inquiries into closed deals. Automation & Analysis: Set up marketing automation workflows and analyze campaign performance metrics to optimize future results.<br>What We’re Looking For:[2]+ years of experience in Email/Whats App marketing and lead qualification roles. Exceptional creative writing skills, with the ability to write persuasive, human-centric copy. Sales Orientation: Experience in sales or customer-facing roles is a strong plus. Proficient in using AI tools (e.g., Chat GPT, Midjourney, etc.) to streamline content production. Strong design skills using Canva. CRM Proficiency: Familiarity with CRM tools (like Hub Spot, Salesforce, or Zoho) to manage lead pipelines effectively. Exceptional communication skills, with the ability to handle objections and build rapport.<br>What We Offer:A stimulating and creative work environment. Opportunities for professional growth and continuous learning. Commission-based structure: A rewarding incentive system based on your conversion success.

The OD Specialist is responsible for executing and maintaining the operational activities of the Organizational Development function. The role supports the administration of organizational structures, job descriptions, performance management, policies, and organizational records while ensuring data accuracy, process compliance, and timely execution of approved Organizational Development initiatives. The position serves as the operational focal point for OD activities, ensuring effective coordination across business functions and maintaining organizational governance standards.<br><br><br><br>Requirements:Maintain an accurate and up-to-date organizational chart reflecting reporting structures and approved organizational changes. Prepare, and update job descriptions in accordance with approved organizational standards, ensuring proper documentation and version control. Maintain Organizational Development policies, procedures, and departmental documentation, ensuring periodic reviews and updates. Coordinate the annual job description review cycle, following up with business units to ensure timely completion. Ensure accuracy and integrity of employee data through regular entry, updates, and audits. Administer the operational cycle of the Performance Management process, including launching performance cycles, coordinating timelines, monitoring completion rates, maintaining documentation, and ensuring adherence to approved performance management procedures. Monitor the completion of performance evaluations across all departments, follow up with stakeholders on pending activities, and prepare periodic progress reports for management. Maintain departmental trackers, action registers, and documentation related to Organizational Development initiatives. In addition to any other tasks assigned by the direct manage<br><br>r.<br><br>Knowledge, Skills, and Competencies:Bachelor's degree in HR, Business Administration, or related field.0-5 years of experience in Organizational Development or HR roles. Strong expertise in organizational design, manpower planning, job evaluation, and competency framework development. Advanced analytical skills with the ability to conduct workforce analysis, capacity planning, and structural assessments. Strong knowledge of HR governance frameworks, policies development, SOP design, and process documentation. High attention to detail with strong stakeholder management and project coordination ski<br>lls.

We are looking for a results-driven B2B Marketing Specialist with proven experience generating qualified leads for IT services companies. This role is focused on building a predictable pipeline of business opportunities across the MENA region by targeting technology decision-makers such as CTOs, IT Directors, CIOs, CISOs, and Procurement Managers.<br><br>The ideal candidate understands how to combine outbound and inbound marketing strategies to generate measurable business opportunities—not just website traffic or social media engagement.<br><br>Key Responsibilities<br><br> Develop and execute B2B lead generation strategies for IT services. Build targeted campaigns aimed at enterprise decision-makers across the MENA region. Generate Marketing Qualified Leads (MQLs) and support their conversion into Sales Qualified Leads (SQLs). Plan and manage multi-channel campaigns using Linked In, email marketing, webinars, content marketing, SEO, paid advertising, and Account-Based Marketing (ABM). Create compelling messaging tailored to different buyer personas. Work closely with Sales and Business Development teams to improve lead quality and conversion rates. Optimize landing pages, lead magnets, and marketing funnels. Track campaign performance and continuously improve ROI through data analysis. Monitor industry trends, competitors, and emerging marketing opportunities within the IT services market<br><br><br>Requirements<br><br>4+ years of B2B marketing experience, preferably within an IT services, software, cloud, cybersecurity, or digital transformation company. Proven success in generating qualified B2B leads. Experience marketing to enterprise technology decision-makers. Strong understanding of demand generation and lead nurturing. Hands-on experience with Linked In campaigns, email outreach, CRM platforms, and marketing automation tools. Excellent analytical skills with experience measuring campaign performance. Strong written and verbal communication skills in English. Arabic is a plus. Experience targeting customers across the MENA region is highly preferred. <br><br>Key Performance Indicators (KPIs)<br><br> Marketing Qualified Leads (MQLs) Sales Qualified Leads (SQLs) Number of booked sales meetings Cost per Qualified Lead (CPL) Lead-to-opportunity conversion rate Pipeline value generated Campaign ROI Email response and Linked In engagement rates

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Agoda</strong></p><br><p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.&amp;nbsp;&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p><br><p>&amp;nbsp;</p><br><p>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.</p><br><br><p>&amp;nbsp;</p><br><p><strong><span>Our Purpose – Bridging the World Through Travel</span></strong><span>&amp;nbsp;</span></p><br><p><span>We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy,&amp;nbsp;understanding&amp;nbsp;and happiness.</span><span>&amp;nbsp;</span></p><br><p><span>We are a skillful,&amp;nbsp;driven&amp;nbsp;and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.</span><span>&amp;nbsp;</span></p><br><p><span>At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.</span><span>&amp;nbsp;</span></p><br><p><span>&amp;nbsp;</span></p><br><p><strong><span>Get to Know Our Team</span></strong><span>&amp;nbsp;</span></p><br><p><span>Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in&amp;nbsp;16&amp;nbsp;languages.&amp;nbsp;No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve.&amp;nbsp;Certainly,&amp;nbsp;doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our&amp;nbsp;customer’s&amp;nbsp;experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to&amp;nbsp;a core&amp;nbsp;strength and service of Agoda with&amp;nbsp;a clear vision&amp;nbsp;and a focus on efficient and satisfying customer support.</span><span>&amp;nbsp;</span></p><br><p><span>&amp;nbsp;</span></p><br><p><strong><span>The Opportunity</span></strong><span>&amp;nbsp;</span></p><br><p><span>As a Customer Experience Specialist in&amp;nbsp;</span><span>Cairo, Egypt,</span><span>&amp;nbsp;supporting&amp;nbsp;</span><span>French and English</span><span>, you will:</span><span>&amp;nbsp;</span></p><br><ul><li><span><span>Build strong problem-solving and communication skills that open doors to many future roles</span></span><span>&amp;nbsp;</span></li></ul><ul><li><span><span>Support customers and partners from multiple countries and cultures, gaining truly global experience</span></span><span>&amp;nbsp;</span></li></ul><ul><li><span><span>Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly</span></span><span>&amp;nbsp;</span></li></ul><p><span>&amp;nbsp;</span></p><br><p><strong><span>In This Role, You Will</span></strong><span>&amp;nbsp;</span></p><br><ul><li><span><span>Deliver outstanding service to guests and partners via phone, email, and chat</span></span><span>&amp;nbsp;</span></li></ul><ul><li><span><span>Handle a high volume of inquiries&amp;nbsp;</span><span>and deliver</span><span>&amp;nbsp;</span><span>accurate</span><span>,&amp;nbsp;</span><span>timely</span><span>&amp;nbsp;resolutions</span></span><span>&amp;nbsp;</span></li></ul><ul><li><span><span>Take end-to-end ownership of booking issues (</span><span>e.g.</span><span>&amp;nbsp;</span><span>changes, cancellations, payments, and other&amp;nbsp;</span><span>customer queries</span><span>)</span></span><span>&amp;nbsp;</span></li></ul><ul><li><span><span>Work towards a</span><span>chiev</span><span>ing</span><span>&amp;nbsp;individual and team KPIs (</span><span>e.g.</span><span>&amp;nbsp;</span><span>quality, productivity, customer satisfaction,&amp;nbsp;</span><span>etc.</span><span>)</span></span><span>&amp;nbsp;</span></li></ul><ul><li><span><span>Develop&amp;nbsp;</span><span>expertise</span><span>&amp;nbsp;across multiple Agoda product</span><span>&amp;nbsp;lines</span><span>&amp;nbsp;(e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time</span></span><span>&amp;nbsp;</span></li></ul><ul><li><span><span>Apply Agoda policies and procedures in a fair and consistent way</span></span><span>&amp;nbsp;</span></li></ul><ul><li><span><span>Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases</span></span><span>&amp;nbsp;</span></li></ul><ul><li><span><span>Safeguard customer data and&amp;nbsp;</span><span>maintain</span><span>&amp;nbsp;strict confidentiality at all times</span></span><span>&amp;nbsp;</span></li></ul><ul><li><span><span>Work r</span><span>otat</span><span>ional</span><span>&amp;nbsp;shifts (including mornings, evenings, and nights) to support a 24/7 global operation</span></span><span>&amp;nbsp;</span></li></ul><ul><li><span><span>As part of a rotating shift schedule,&amp;nbsp;</span><span>you’ll</span><span>&amp;nbsp;occasionally work weekends and public holidays,&amp;nbsp;</span><span>planned in advance</span><span>&amp;nbsp;with your team</span></span><span>&amp;nbsp;</span></li></ul><ul><li><span><span>Enjoy Agoda’s&amp;nbsp;</span><span>Hybrid work model,&amp;nbsp;</span><span>i.e.</span><span>&amp;nbsp;</span><span>primarily work-from-home, with on-site collaboration days&amp;nbsp;</span><span>roughly&amp;nbsp;</span><span>1</span><span>&amp;nbsp;week out of</span><span>&amp;nbsp;every 8 weeks (details may vary by location)</span></span><span>&amp;nbsp;</span></li></ul><p><strong><span>Core Skills and Competencies</span></strong><span>&amp;nbsp;</span></p><br><ul><li><span><span>Strong customer focus and a genuine desire to help others</span></span><span>&amp;nbsp;</span></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Agoda</strong></p><br><p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.&amp;nbsp;&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p><br><p>&amp;nbsp;</p><br><p>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.</p><br><br><p>&amp;nbsp;</p><br><p><strong><span>Our Purpose – Bridging the World Through Travel</span></strong><span>&amp;nbsp;</span></p><br><p><span>We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy,&amp;nbsp;understanding&amp;nbsp;and happiness.</span><span>&amp;nbsp;</span></p><br><p><span>We are a skillful,&amp;nbsp;driven&amp;nbsp;and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.</span><span>&amp;nbsp;</span></p><br><p><span>At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.</span><span>&amp;nbsp;</span></p><br><p><span>&amp;nbsp;</span></p><br><p><strong><span>Get to Know Our Team</span></strong><span>&amp;nbsp;</span></p><br><p><span>Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in&amp;nbsp;16&amp;nbsp;languages.&amp;nbsp;No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve.&amp;nbsp;Certainly,&amp;nbsp;doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our&amp;nbsp;customer’s&amp;nbsp;experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to&amp;nbsp;a core&amp;nbsp;strength and service of Agoda with&amp;nbsp;a clear vision&amp;nbsp;and a focus on efficient and satisfying customer support.</span><span>&amp;nbsp;</span></p><br><p><span>&amp;nbsp;</span></p><br><p><strong><span>The Opportunity</span></strong><span>&amp;nbsp;</span></p><br><p><span>As a Customer Experience Specialist in&amp;nbsp;</span><span>Cairo, Egypt,</span><span>&amp;nbsp;supporting&amp;nbsp;</span><span>German and English</span><span>, you will:</span><span>&amp;nbsp;</span></p><br><ul><li><span><span>Build strong problem-solving and communication skills that open doors to many future roles</span></span><span>&amp;nbsp;</span></li></ul><ul><li><span><span>Support customers and partners from multiple countries and cultures, gaining truly global experience</span></span><span>&amp;nbsp;</span></li></ul><ul><li><span><span>Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly</span></span><span>&amp;nbsp;</span></li></ul><p><span>&amp;nbsp;</span></p><br><p><strong><span>In This Role, You Will</span></strong><span>&amp;nbsp;</span></p><br><ul><li><span><span>Deliver outstanding service to guests and partners via phone, email, and chat</span></span><span>&amp;nbsp;</span></li></ul><ul><li><span><span>Handle a high volume of inquiries&amp;nbsp;</span><span>and deliver</span><span>&amp;nbsp;</span><span>accurate</span><span>,&amp;nbsp;</span><span>timely</span><span>&amp;nbsp;resolutions</span></span><span>&amp;nbsp;</span></li></ul><ul><li><span><span>Take end-to-end ownership of booking issues (</span><span>e.g.</span><span>&amp;nbsp;</span><span>changes, cancellations, payments, and other&amp;nbsp;</span><span>customer queries</span><span>)</span></span><span>&amp;nbsp;</span></li></ul><ul><li><span><span>Work towards a</span><span>chiev</span><span>ing</span><span>&amp;nbsp;individual and team KPIs (</span><span>e.g.</span><span>&amp;nbsp;</span><span>quality, productivity, customer satisfaction,&amp;nbsp;</span><span>etc.</span><span>)</span></span><span>&amp;nbsp;</span></li></ul><ul><li><span><span>Develop&amp;nbsp;</span><span>expertise</span><span>&amp;nbsp;across multiple Agoda product</span><span>&amp;nbsp;lines</span><span>&amp;nbsp;(e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time</span></span><span>&amp;nbsp;</span></li></ul><ul><li><span><span>Apply Agoda policies and procedures in a fair and consistent way</span></span><span>&amp;nbsp;</span></li></ul><ul><li><span><span>Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases</span></span><span>&amp;nbsp;</span></li></ul><ul><li><span><span>Safeguard customer data and&amp;nbsp;</span><span>maintain</span><span>&amp;nbsp;strict confidentiality at all times</span></span><span>&amp;nbsp;</span></li></ul><ul><li><span><span>Work r</span><span>otat</span><span>ional</span><span>&amp;nbsp;shifts (including mornings, evenings, and nights) to support a 24/7 global operation</span></span><span>&amp;nbsp;</span></li></ul><ul><li><span><span>As part of a rotating shift schedule,&amp;nbsp;</span><span>you’ll</span><span>&amp;nbsp;occasionally work weekends and public holidays,&amp;nbsp;</span><span>planned in advance</span><span>&amp;nbsp;with your team</span></span><span>&amp;nbsp;</span></li></ul><ul><li><span><span>Enjoy Agoda’s&amp;nbsp;</span><span>Hybrid work model,&amp;nbsp;</span><span>i.e.</span><span>&amp;nbsp;</span><span>primarily work-from-home, with on-site collaboration days&amp;nbsp;</span><span>roughly&amp;nbsp;</span><span>1</span><span>&amp;nbsp;week out of</span><span>&amp;nbsp;every 8 weeks (details may vary by location)</span></span><span>&amp;nbsp;</span></li></ul><p><strong><span>Core Skills and Competencies</span></strong><span>&amp;nbsp;</span></p><br><ul><li><span><span>Strong customer focus and a genuine desire to help others</span></span><span>&amp;nbsp;</span></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Join Us</b> <br></span><p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p><br><br><br><b>Job Summary</b> <br><p>The <strong>QA &amp; Test Automation Sr. Specialist</strong> <span>(COPs Tribe</span>) is responsible for designing, executing, and maintaining comprehensive testing strategies to ensure software quality across manual and automated processes. This role involves mentoring junior testers, collaborating closely with development teams, and playing a key part in enhancing automation frameworks. The engineer will contribute to test planning, lead test execution, and advocate for continuous improvement in quality practices.</p><br><br><br><b>Job Description</b> <br><p><strong>Key Responsibilities:</strong></p><br> <ol> <li><strong>Test Strategy &amp; Planning</strong></li> </ol><ul> <li>Participate in defining test strategies for projects.</li> <li>Develop test plans, test cases, and automation scripts.</li> <li>Contribute to best practices and standards for test execution and documentation.</li> </ul> <strong>Test Execution &amp; Automation</strong> <ul> <li>Execute manual and automated test cases across platforms.</li> <li>Design and maintain automation scripts for functional, regression, and smoke testing.</li> <li>Integrate test suites within CI/CD pipelines and monitor execution.</li> </ul> <strong>Mentorship &amp; Review</strong> <ul> <li>Mentor and support junior testers with technical guidance and code reviews.</li> <li>Share knowledge of tools and practices through documentation or training sessions.</li> </ul> <strong>Collaboration &amp; Requirements Analysis</strong> <ul> <li>Work with developers, business analysts, and product owners to understand functional and technical requirements.</li> <li>Participate in sprint planning and estimation meetings.</li> <li>Provide clear and timely feedback on quality risks, defects, and improvements.</li> </ul> <strong>Defect Management &amp; Reporting</strong> <ul> <li>Log, track, and manage defects using standard tools (e.g., JIRA, Azure DevOps).</li> <li>Analyze test results and prepare reports on test coverage and effectiveness.</li> <li>Provide input on improving software quality and testability.</li> </ul> <strong>Continuous Improvement</strong> <ul> <li>Explore new tools and approaches to improve testing efficiency and coverage.</li> <li>Contribute to team retrospectives and process enhancements.</li> </ul> <br><br><b>Not a perfect fit?</b> <br><p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p><br><br><br><b>Qualifications</b> <br><p><strong>Education &amp; Experience:</strong></p><br> <ul> <li>Bachelor’s degree in computer science, Information Technology, or a related field.</li> <li>4+ years of experience in software testing, including hands-on test automation.</li> <li>Experience mentoring junior team members.</li> <li>Strong understanding of QA methodologies, tools, and processes.</li> </ul> <p><strong>Technical Skills:</strong></p><br> <ul> <li>Proficiency in test case design, test execution, and automation scripting.</li> <li>Hands-on experience with automation tools (e.g., Selenium, Appium, TestNG, Cucumber).</li> <li>Knowledge of API testing tools (e.g., Postman, Rest Assured).</li> <li>Familiarity with CI/CD pipelines and tools (e.g., Jenkins, GitHub Actions, Azure DevOps).</li> <li>Experience with at least one programming/scripting language (e.g., Java, Python).</li> <li>Performance testing experience (e.g., JMeter) is a plus.</li> <li>Certified ISTQB Foundation level is mandatory</li> <li>Certified ISTQB Agile tester is a Mandatory.</li> </ul> <p><strong>Soft Skills:</strong></p><br> <ul> <li>Strong analytical and problem-solving skills.</li> <li>Clear and effective communication with technical and non-technical stakeholders.</li> <li>Initiative in identifying testing improvements and automation opportunities.</li> <li>Ability to work independently and collaboratively in Agile environments.</li> </ul><br><br><b>Who we are</b> <br><p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><br> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><br> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><br> <p>Together we can.</p><br><br><br><br> </div>

Nafham is a personalized learning platform dedicated to empowering students and fostering community growth. We provide online video lessons and tutoring services in Egypt and the Gulf region as well as international curriculums like SAT and IGCSE. Our offerings include life skills courses, from programming to language learning and professional development. Nafham’s mission is to enhance the educational experience and unlock the potential of young individuals across various communities.<br>Job Summary The Customer Service Specialist is responsible for handling customer inquiries, resolving complaints, following up on customer requests, and ensuring a smooth customer experience across all communication channels. The role requires excellent communication skills, problem-solving abilities, and a customer-first mindset.<br>Responsibilities Respond to customer inquiries via phone, Whats App, email, and other communication channels. Handle customer complaints professionally and provide timely resolutions. Follow up on customer requests and ensure they are resolved within the required SLA. Escalate complex cases to the relevant department when necessary. Accurately document all customer interactions and case updates in the system. Coordinate with internal teams to resolve customer issues efficiently. Provide customers with accurate information about our services, instructors, schedules, and policies. Maintain a high level of customer satisfaction and professionalism. Meet daily and monthly productivity and quality targets. Monitor pending cases and ensure timely follow-up until closure. Prepare reports and update customer service trackers as required. Support continuous improvement initiatives by identifying recurring customer issues and suggesting solutions.<br>Qualifications<br>Bachelor's degree Holder1–3 years of experience in Customer Service, Customer Support, or Call Center. Experience in the education or EdTech industry is a plus. Excellent communication and interpersonal skills. Strong problem-solving and conflict-resolution abilities. Ability to multitask and manage a high volume of customer inquiries. Excellent in English is a must

Company Description Right Travel LLC is an american tour provider focused on offering high-quality, economical travel experiences to a diverse community of travelers. The company is committed to delivering strong value and exceptional service, treating each customer as an individual with unique travel needs. Right Travel emphasizes innovative tours, competitive pricing, and attentive support to help make vacations memorable and enjoyable. The organization is driven by a passion for service and aims to turn travel aspirations into reality through a broad range of offerings featured on its website. Team members contribute to a customer-centric culture built around reliability, care, and personalized travel solutions.<br>Role Description:The Sales Specialist is a full-time, responsible for driving tour bookings and revenue by engaging prospective and existing customers. This position involves responding to inquiries via phone, email, and online channels, understanding individual travel needs, and recommending suitable tour packages and services. The Sales Specialist will prepare quotations, follow up on leads, manage the sales pipeline, and maintain accurate customer records in the CRM system and update the database. Day-to-day tasks include providing high-quality customer service, resolving issues, and ensuring a smooth pre- and post-booking experience. The role also includes collaborating with internal teams on promotions, participating in ongoing training, and contributing feedback to improve sales processes and travel offerings.<br>Qualifications:Fluent in English, Spanish language is a plus. Strong Communication skills, including clear verbal and written interaction with customers and teammates. Customer service experience in a multinational company handling English speaking customers is preferred. Flexible and presuasive handling clients based in the United States of America and comminicating with providers around the globe. Proven Customer Service abilities, with a focus on empathy, problem-solving, and building long-term relationships. Demonstrated Sales experience, including lead generation, closing deals, and meeting or exceeding targets. Sales Management or pipeline management skills, such as organizing leads, tracking performance, and using CRM tools effectively. Experience in Training, coaching, or sharing best practices to support continuous improvement in sales performance. Strong time-management and organizational skills.presistance and relentless on follow up with providers and serving clients’ requests. Detail oriented, have a good eye detecting errors or missing info from providers, reviewing the sales quotations closely and amending any details needed peior to sending it to the client. Passionate about the travel and tourism business, giving the best experience and memorable tours to our clients. Ability to work flexible hours to support customers in different time zones, United States, UAE, AU, UK..etc. including some evenings or weekends as needed. Proficiency with common Mircsoft office word, excel, powerpoint, outlook and communication software (e.g., email platforms, spreadsheets, video conferencing tools). High school diploma or equivalent required; post-secondary education in Business, Hospitality, Tourism, or a related field is an advantage. Attending and setting Audio and Video Zoom meetings with other team members, clients and providers on weekly basis.<br>Work Conditions:<br>Full time job Working hours based on the United States working hours New Jersey time ( From 3 pm till 12 am Cairo time). Weekends: Saturdays and Sundays. Public Holidays according to the United States Calendar, Egypt’s Holidays in lieu based on availability. Annual vacation 21 business days. Competitive salary, promotion and growth opportunities Work from office in Mohandesin, Giza. Egypt. Flexibility on longer working hours for business need.

???? WE’RE HIRING: IT SPECIALIST<br><br>Power Lube, an authorized distributor of Exxon Mobil lubricants in Egypt with more than 35 years of industry experience, is looking for a skilled and highly dependable IT Specialist to join our team. This is a full-time, on-site position based at our office in Obour City. The successful candidate must be available at the office throughout the official working hours to provide immediate technical support and maintain the stability, security, and efficiency of the company’s IT environment.<br><br>???? Work Model: Full-Time, On-Site???? Location: Obour City, Egypt???? Working Hours: 9:00 AM–5:00 PM⚠️ Remote or hybrid work is not available for this position.<br><br>Key Responsibilities:<br>• Provide daily technical support for employees, desktops, laptops, printers, mobile devices, and business applications.• Install, configure, maintain, and troubleshoot hardware, software, and operating systems.• Administer Windows Server, Active Directory, DNS, DHCP, Group Policy, and user-access permissions.• Monitor and support the company’s LAN, WAN, Wi-Fi, VPN, switches, routers, and internet connections.• Assist in managing Fortinet firewalls, switches, Forti Client EMS, endpoint security, and Zero Trust access.• Manage Microsoft 365 accounts, corporate email, licences, and user permissions.• Monitor servers, backups, storage, system performance, and recovery procedures.• Maintain endpoint protection, software updates, patching, and cybersecurity controls.• Support IP cameras, attendance systems, access-control systems, and other office technologies.• Maintain an accurate inventory of IT assets, licences, devices, warranties, and assigned equipment.• Diagnose technical incidents, resolve them promptly, and escalate critical issues when necessary.• Coordinate with vendors and service providers for maintenance, purchasing, and technical support.• Prepare and maintain IT documentation, network diagrams, incident records, and support reports.• Train employees on IT systems, cybersecurity awareness, and safe technology practices.• Ensure compliance with company IT policies, access controls, and data-protection requirements.• Support future IT, ERP, CRM, cybersecurity, automation, and digital-transformation projects.<br><br>Candidate Requirements:<br>• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.• Minimum of 2–4 years of relevant IT support or system-administration experience.• Strong knowledge of Windows, Windows Server, Active Directory, networking, and Microsoft 365.• Practical experience with firewalls, switches, VPNs, endpoint protection, backup, and troubleshooting.• Experience with Fortinet products is strongly preferred.• Familiarity with ERP, CRM, SAP, virtualization, or cloud services is an advantage.• Strong analytical, problem-solving, and incident-management skills.• Good command of written and spoken English.• Excellent communication, organization, documentation, and follow-up skills.• Ability to handle confidential information responsibly.• Ability to work independently, prioritize urgent issues, and remain available during working hours.• Candidates must be able to attend the Obour City office daily and on time.<br><br>Preferred Certifications:<br>• CCNA• Microsoft certification• Fortinet NSE/FCP certification• Comp TIA A+, Network+, or Security+What We Offer:• Competitive salary package.• Medical and social insurance.• Professional training and development opportunities.• Exposure to enterprise infrastructure, cybersecurity, ERP, and digital-transformation projects.• A stable and professional working environment with opportunities for career growth.<br><br>???? Interested candidates are invited to send their updated CV to:info@powerlube.netPlease mention “IT Specialist” in the email subject line.<br><br>For further information:<br>???? 01022182777Join Power Lube and help us build a secure, reliable, and future-ready technology environment.<br>#Power Lube #WeAre Hiring #ITSpecialist #ITSupport #System Administration #Network Administration #Cybersecurity #Fortinet #Microsoft365 #Windows Server #OnSite Job #Obour City #Egypt Jobs

Job Description:<br><br>Potential HR is hiring on behalf of its client, a Marketing Agency specialized in the Restaurants & F&B sector, for a Social Media Specialist to manage social media accounts, develop content ideas, and create engaging platform-specific content across multiple client brands.<br><br>The role requires a strong understanding of social media platforms, audience behavior, trends, content planning, and brand communication, with the ability to manage multiple accounts and collaborate with creative and account management teams.<br><br>Key Responsibilities<br><br> Manage day-to-day social media activities across multiple client accounts and platforms. Develop monthly content plans and content calendars based on brand objectives and target audiences. Generate creative content ideas, concepts, and campaign directions for different brands. Write engaging captions, posts, and social media copy aligned with each brand's tone of voice. Adapt content ideas according to different platforms including Instagram, Facebook, Tik Tok, Linked In, and other relevant channels. Monitor social media trends, audience behavior, competitor activity, and emerging content formats. Coordinate with Graphic Designers, Video Creators, Account Managers, and other internal teams to execute content plans. Prepare clear creative briefs for design and video teams when required. Ensure content consistency with brand identity, communication guidelines, and campaign objectives. Manage multiple social media accounts, priorities, deadlines, and content requirements simultaneously. Monitor comments, messages, and community activity when required. Support social media campaigns, promotions, launches, and seasonal content. Review published content to ensure accuracy, consistency, and quality. Monitor content performance and identify opportunities to improve reach, engagement, and audience interaction. Contribute to brainstorming sessions and suggest new creative approaches for client accounts. <br><br><br>Requirements<br><br> 2–3 years of professional experience in Social Media Management, Content Creation, or a similar role. Strong hands-on experience managing social media accounts across multiple platforms. Strong writing, copywriting, and storytelling skills. Ability to develop creative and engaging content ideas for different brands and audiences. Good understanding of social media platforms, trends, algorithms, formats, and audience behavior. Experience developing content calendars and managing regular content publishing. Good understanding of brand tone of voice and social media communication. Ability to manage multiple brands or client accounts simultaneously. Experience coordinating with Graphic Designers, Video Creators, Account Managers, and other creative teams. Strong communication, organization, follow-up, and time-management skills. Ability to work effectively within a fast-paced agency environment. Previous experience within a Marketing, Advertising, Digital, or Social Media Agency is highly preferred. Previous experience working with Restaurants or F&B brands is a strong plus. Good written English is preferred. <br><br><br>Working Conditions<br><br> Working Days: Saturday to Thursday Day Off: Friday Working Hours: 10:00 AM – 6:00 PM Location: Maadi Ring Road, Cairo Working Model: On-Site Employment Type: Full-Time

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>LXT is an emerging leader in AI training data to power intelligent technology for global organizations. In partnership with an international network of contributors, LXT collects and annotates data across multiple modalities with the speed, scale, and agility required by the enterprise. Our global expertise spans over 145 countries and more than 1,000 language locales. Founded in 2010, LXT is headquartered in Toronto, Canada with a presence in the United States, UK, Egypt, India, Turkey, and Australia. The company serves customers in North America, Europe, Asia Pacific, and the Middle East.&nbsp;</span></p><br> <p><span>We are hiring a Sourcing&nbsp;Specialist</span><span>&nbsp;will play a critical role in our talent acquisition strategy, particularly focusing on crowdsourcing initiatives. This individual will be responsible for placing job ads, reviewing candidate applications, moving candidates through the pipeline, and working collaboratively with other sourcing specialists, the sourcing manager and the sourcing director. The ideal candidate will possess excellent communication skills, experience in sourcing, and the ability to manage multiple projects simultaneously.</span></p><br> <p><span><span><span>Key Responsibilities:</span></span></span></p><br> <ul> <li><span><span>Job Ad Placement:</span></span><span>Create and post job advertisements across various platforms to attract qualified candidates for crowdsourcing projects.</span></li> <li><span><span>Candidate Review:</span></span><span>Screen and evaluate candidate applications to identify suitable candidates.</span></li> <li><span><span>Pipeline Management:</span></span><span>Move candidates through the recruitment pipeline efficiently, ensuring timely follow-up and communication.</span></li> <li><span><span>Collaboration:</span></span><span>Work closely with other sourcing specialists, the sourcing manager, and the sourcing director to ensure alignment and effective talent acquisition strategies.</span></li> <li><span><span>Candidate Communication:</span></span><span>Serve as the primary point of contact for candidates, answering their questions and providing updates throughout the hiring process.</span></li> <li><span><span>Data Management</span></span><span>: Maintain accurate and up-to-date records of all candidate interactions and progress within the recruitment system.</span></li> <li><span><span>Project Management:</span></span><span>Handle multiple sourcing projects simultaneously, ensuring deadlines are met and objectives are achieved.</span></li> </ul> <p><span><span><span>Qualifications:</span></span></span></p><br> <ul> <li><span><span>Experience:</span></span><span>Proven experience in sourcing or recruitment, particularly in a crowdsourcing environment, is preferred.</span></li> <li><span><span>Communication Skills:</span></span><span>Excellent written and verbal communication skills, with the ability to effectively interact with candidates and internal stakeholders.</span></li> <li><span><span>Organizational Skills:</span></span><span>Strong organizational and time management skills, with the ability to juggle multiple projects and prioritize tasks effectively.</span></li> <li><span><span>Team Player:</span></span><span>Ability to work collaboratively within a team environment and build strong working relationships with colleagues.</span></li> <li><span><span>Technical Skills:</span></span><span>Proficiency in using recruitment software and tools as well as familiarity with job boards and social media platforms.</span></li> </ul> <p><span><span>Additional information:</span></span></p><br> <p><span>LXT is an equal opportunity employer and ensures that no applicant is subject to less favorable treatment on the grounds of gender, gender identity, marital status, race, color, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependents, or physical or mental disability. Any hiring decision is made on the basis of skills, qualifications, and experiences.</span></p><br> <p><span>We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share but also by how we positively impact people, society, and the planet.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Activation Specialist is responsible for supporting and guiding customers through the activation process.<br> This role focuses on SMEs ensuring a smooth onboarding experience by helping them get set up, answering any technical or product-related questions, and ensuring they are ready to use the product effectively.<br> The Activation Specialist also collaborates with various teams, such as sales, customer success, and support, to facilitate a seamless activation journey.<br> What you'll do: Customer Onboarding: Work closely with new customers to guide them through the activation process, ensuring clients are all set up and ready to use the service.<br> Technical Support: Provide basic troubleshooting and technical assistance to customers during the activation process, including helping with any issues related to the product and resolving them.<br> Training &amp; Education: Deliver product demonstrations, tutorials, and training sessions to ensure customers understand the platform and can use it effectively.<br> Problem Resolution: Address any issues or challenges customers encounter during the activation process, collaborating with other departments to resolve any issue.<br> Customer Communication: Maintain clear and effective communication with customers throughout the activation journey, setting expectations, providing status updates, and building rapport and trust with them.<br> Documentation: Ensure proper documentation for individual progress.<br> Feedback Gathering: Collect and analyze customer feedback to identify areas for improvement in the activation process, making recommendations to improve customer experience.<br> Team Collaboration: Work closely with the sales teams and other departments to ensure smooth transitions from the sales process to the activation phase; and Partner with customer success managers to ensure customers are set up for long-term success.<br> Follow-Up &amp; Activation: Monitor customer progress, ensure clients use the service, and ensure full adoption and satisfaction with the product, offering additional support as needed.<br> Retention &amp; Referrals: Encourage clients to join referral programs as well as work on retention plans for churned clients.<br> Why Join dopay?<br> Be part of a mission-driven company transforming payroll and financial inclusion in emerging markets.<br> A collaborative and inclusive work culture with opportunities for growth and career development.<br> Competitive salary and benefits package.<br> Opportunity to shape the future of financial technology in Egypt and beyond.<br> Join us at dopay and be a part of a team that’s transforming the financial landscape for the betterment of society in Egypt and beyond!<br>- Experience: 1-3 years of experience in account management, account opening, direct sales, or similar roles, preferably in a SaaS or technology environment.<br> Technical Acumen: Familiarity with CRM tools (e.<br>g., Salesforce, HubSpot), customer success platforms (e.<br>g., Gainsight, Totango), and other software products.<br> Communication Skills: Strong written and verbal communication skills, with the ability to explain complex concepts in an easy-to-understand manner.<br> Customer-Focused: A customer-centric attitude, with a passion for helping clients succeed and ensuring their satisfaction.<br> Problem-Solving: Ability to identify issues during activation and work through solutions, sometimes involving collaboration with technical or support teams.<br> Team Collaboration: Ability to work well with cross-functional teams, including sales, customer success, and product teams.<br> Working Conditions: Full-time, office-based &amp; outdoors role.<br> May require working extra hours or during weekends.<br></span> </div>

Summary of Position:The Reimbursement Specialist (RS) directly assists patients on identified pharmaceuticalcompany brands to secure private or public insurance reimbursement. They provide directtelephone phone assistance to patients requiring reimbursement support on identifiedpharmaceutical company brands. They represent the patient with private or public insurers tooptimize drug coverage and liaise with Nurses and Program Supports/Administrative Assistants/Intake Specialists of the program to ensure optimal patient support andcommunication.<br>Accountabilities: • Liaise with Nurses, and Program Supports/Administrative Assistants to ensure optimal patient support and communication. • Track and document all case information using the program IT system. • Identify possible Adverse events within data files. • Prepare an Adverse Event Report corresponding to every identified Adverse Event. • Review quality of report with great attention to detail and submit the AE reports to local Patient Safety department.• Reconcile case number provided by Patient Safety Department. • Ensure quality assurance with respect to all mandates related to the patient support program. • Through patient-oriented solutions, manage challenging patient situations with empathy and patience. • Provide direct telephone assistance to patients requiring reimbursement support on identified company brands. • Assist with the completion of paperwork and follow up on the submissions pertaining to drug reimbursement/coverage through private or public insurers to optimize drug coverage. • Fulfill other duties as required. Competencies:• Understanding of private and public payer systems.• Ability to work in cross-functional team.• Proficiency in computer applications, including Microsoft Word and Excel.• Build and maintain strong relationships with a variety of customers (patients, HCPs,caregivers).• Skilled in responding diplomatically and professionally to both internal and externalclients.• Skilled in handling escalated concerns from patients and healthcare providers, withprofessionalism and empathy.• Ability to manage deadlines.• Strong communication skills, both oral and written.<br>Qualifications Junior:• Advanced English.• College or University degree.• Minimum 2 years of experience in drug reimbursement assistance navigation.• Minimum 1 year of experience in a call center or Patient Support Program.<br>Qualifications Intermediate:• Advanced English.• College or University degree.• Minimum 3 years of experience in drug reimbursement assistance navigation.• Minimum 2 year of experience in a call center or Patient Support Program.<br>Qualifications Senior:• Advanced English.• College or University degree.• Minimum 3+ years of experience in drug reimbursement assistance navigation.• Minimum 2-3 year of experience in a call center or Patient Support Program.<br>Working Conditions and / or Job Requirements:• Must possess ability to use standard office equipment, including a computer (finitemovements such as typing and other office functions)• Requires mental stamina to maintain attention to detail despite interruptions, andvision to read printed materials and a computer screen<br>Direct Reports:• None

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About TJM Labs TJM Labs is building the digital workforce for pharmacy.<br> Pharmacies are being asked to do more with fewer resources.<br> Prescription volumes are growing, margins are tightening, and talented pharmacy teams spend too much of their day on repetitive operational work.<br> We're changing that.<br> TJM Labs builds AI-powered automation designed specifically for pharmacy.<br> Our technology works within the systems pharmacies already use to automate repetitive workflows and create more capacity for pharmacists and pharmacy technicians to focus on the work that actually requires them.<br> As our customer base grows, we need people who can help pharmacies get answers quickly, understand when something isn't working as expected, and connect what the customer is experiencing with the technical teams who can solve it.<br> About the Role We're looking for a Pharmacy Bot Support Specialist to provide responsive, thoughtful day-to-day support to pharmacies using TJM automation.<br> You'll work as part of a customer pod alongside Customer Success Managers, Implementation Leads, and technical teams.<br> This is not an account ownership role.<br> You won't own the customer relationship, customer strategy, or implementation project.<br> Instead, you'll be one of the first people our pharmacy customers turn to when they have a question, need help, or tell us, 'The bot isn't doing what we expected.<br>' Your job is to figure out what that actually means.<br> Sometimes the answer will be straightforward.<br> Other times, you'll need to ask questions, understand the pharmacy workflow, gather examples, look at system information, reproduce the behavior, and document what you've learned so our technical teams can investigate efficiently.<br> You don't need to be an engineer.<br> You do need to be technically curious, comfortable troubleshooting, an excellent communicator, and willing to keep asking questions until you understand what's actually happening.<br> What You'll Do 1.<br> Be a Responsive First Point of Support You'll help manage incoming day-to-day communication from pharmacy customers across our support channels.<br> Respond promptly and professionally to customer questions and reported issues.<br> Ask thoughtful follow-up questions to understand exactly what the customer is experiencing.<br> Gather the information needed to determine whether something is a question, training issue, workflow issue, configuration issue, product issue, or potential defect.<br> Help customers resolve issues that can be addressed without engineering involvement.<br> Set clear expectations about what happens next when additional investigation is required.<br> Keep customers updated rather than leaving them wondering whether anyone is working on their issue.<br> Close the loop once an issue has been resolved.<br> You won't be expected to have every answer.<br> You will be expected to take responsibility for getting the information to the right person and making sure the question doesn't disappear.<br> 2. Investigate Before You Escalate One of the most important parts of this role is turning a customer-reported problem into something our technical teams can efficiently investigate.<br> Ask targeted questions about what happened before, during, and after the reported issue.<br> Gather specific examples, timestamps, prescription or workflow context, screenshots, and other appropriate information.<br> Understand what the customer expected to happen versus what actually happened.<br> Review available system activity, configurations, logs, and other troubleshooting information.<br> Attempt to reproduce reported behavior when appropriate.<br> Determine whether the issue affects one scenario or a broader workflow.<br> Check known issues and available documentation before escalating.<br> Document what you've already investigated so another team doesn't have to start from zero.<br> Your goal is to make sure engineering spends its time solving technical problems rather than trying to figure out what the problem is.<br> 3. Create Excellent Technical Support Tickets When an issue needs to move to engineering or another technical team, you'll make sure they receive a clear, actionable ticket.<br> What is happening — and what should be happening instead?<br> Which pharmacy and workflow are affected?<br> When did it happen, and is it reproducible?<br> What specific examples demonstrate the problem?<br> What troubleshooting has already been completed?<br> Is there a workaround, and how is this affecting the pharmacy's operation?<br> A great escalation means the technical team can begin investigating without immediately coming back for basic information.<br> 4. Understand the Pharmacy Behind the Problem Software support at TJM requires more than understanding software.<br> You need to understand pharmacy.<br> Use your knowledge of pharmacy operations and pharmacy management systems to put customer questions into context.<br> Learn how each customer's TJM automation fits into its pharmacy operation and use that understanding to troubleshoot more effectively.<br> 5. Communicate Clearly Through Resolution Great support isn't only about solving the problem.<br> It's also about what the customer experiences while we're solving it.<br> Explain technical information in clear, plain language.<br> Provide updates while issues are being investigated.<br> Avoid making promises before you have the information to make them.<br> Let customers know what we need from them and why.<br> Communicate internally when an issue may have broader customer impact.<br> Bring in the Implementation Lead or CSM when an issue crosses into their area of ownership.<br> Help diffuse frustration through responsiveness, empathy, and clear communication.<br> Confirm that the customer is actually seeing the expected behavior before considering an issue resolved.<br> 6. Know When to Pull in the Pod You'll work closely with Customer Success Managers and Implementation Leads, but each role has a different job.<br> Customer Success Managers own the strategic customer relationship, overall customer health, and escalations.<br> Implementation Leads own the day-to-day execution of implementations, including workflow documentation, implementation requirements, stakeholder coordination, QA, and go-live.<br> Pharmacy Bot Support Specialists provide day-to-day product support, investigate reported problems, gather the information needed to troubleshoot them, resolve what they can, and create high-quality escalations when technical assistance is required.<br> 7. Help Us Spot Patterns Individual support conversations can tell us a lot about our product.<br> Issues that appear repeatedly across customers.<br> Areas where customers consistently need additional training.<br> Workflows that generate frequent questions.<br> Product behavior that creates confusion.<br> Documentation or support resources we should improve.<br> Potential product enhancements.<br> Opportunities to prevent future support issues.<br> What We Offer Remote-first work environment The opportunity to work at the intersection of pharmacy, healthcare, and AI Meaningful opportunity to learn and grow as TJM Labs continues to scale What We're Looking For 2+ years of experience working in a pharmacy environment, such as retail, specialty, mail-order, hospital, long-term care, or compounding.<br> Hands-on familiarity with pharmacy workflows and pharmacy management systems.<br> Technical curiosity and a genuine interest in figuring out how things work.<br> A methodical approach to problems and excellent follow-up questions.<br> Clear writing and the ability to document details someone else needs to act.<br> Patience and professionalism when someone is frustrated.<br> Strong attention to detail and the ability to manage multiple customer questions and support issues.<br> Comfort working independently in a remote environment, screen sharing, video meetings, and learning new software.<br> Understanding of the importance of appropriately handling PHI and other sensitive healthcare information.<br> Pharmacy Technician Experience Is Highly Desired Current or previous pharmacy technician experience is highly desired.<br> Registered or certified pharmacy technicians are strongly encouraged to apply.<br> If you've worked in a pharmacy, you understand that 'the prescription didn't process correctly' could mean a dozen different things, and you know the questions to ask before deciding something is actually wrong with the pharmacy management system.<br> Pharmacy Management System Experience Hands-on familiarity with pharmacy management systems is required for this role.<br> Experience with systems such as PioneerRx, PrimeRx, Rx30, Computer-Rx, FrameworkLTC, QS/1, or similar pharmacy management platforms is particularly valuable.<br> Nice to Have Previous software or technical support experience.<br> Experience training pharmacy staff on technology or workflows.<br> Experience supporting software implementations.<br> Familiarity with Jira, Zendesk, ServiceNow, or similar tools.<br> Experience reviewing logs, configurations, or system activity.<br> Basic familiarity with Windows, networking, integrations, or software troubleshooting.<br> Experience with healthcare technology, workflow automation, or AI-powered technology.<br> Experience in specialty, compounding, long-term care, mail-order, or high-volume retail pharmacy.<br> What You Don't Need You don't need to know how to code.<br> You don't need to be an engineer.<br> You don't need to be a project manager.<br> You don't need to own a book of business.<br> You don't need previous experience working with AI.<br> You don't need to arrive knowing TJM's technology.<br> You do need to understand pharmacy, enjoy technology, communicate exceptionally well, and be curious enough to keep digging when the first answer doesn't make sense.<br> We'll teach you the rest.<br> You'll Probably Love This Role If.<br>.. Someone saying 'it's broken' immediately makes you want to know exactly what they were doing when it broke.<br> You're the person in the pharmacy people call over when something weird happens with the computer.<br> You ask, 'Can you show me?<br>' a lot. You enjoy figuring out why something happened almost as much as fixing it.<br> You know that 'it happens all the time' is not quite enough information to troubleshoot a problem.<br> You can talk comfortably with a pharmacy technician one minute and clearly document the same issue for an engineer the next.<br> You don't throw an issue over the fence to engineering and consider your job done.<br> There's something deeply satisfying to you about finally figuring out why the weird thing was happening.<br> Why TJM Labs You'll join a fast-growing company working on a very real problem in healthcare.<br> You'll see our automation working inside real pharmacies and taking repetitive work off the shoulders of pharmacists and pharmacy technicians.<br> For the right person, this can be a path from using pharmacy technology every day to becoming someone who helps shape how that technology works for pharmacies.<br></span> </div>