Job description

The Activation Specialist is responsible for supporting and guiding customers through the activation process.
This role focuses on SMEs ensuring a smooth onboarding experience by helping them get set up, answering any technical or product-related questions, and ensuring they are ready to use the product effectively.
The Activation Specialist also collaborates with various teams, such as sales, customer success, and support, to facilitate a seamless activation journey.
What you'll do: Customer Onboarding: Work closely with new customers to guide them through the activation process, ensuring clients are all set up and ready to use the service.
Technical Support: Provide basic troubleshooting and technical assistance to customers during the activation process, including helping with any issues related to the product and resolving them.
Training & Education: Deliver product demonstrations, tutorials, and training sessions to ensure customers understand the platform and can use it effectively.
Problem Resolution: Address any issues or challenges customers encounter during the activation process, collaborating with other departments to resolve any issue.
Customer Communication: Maintain clear and effective communication with customers throughout the activation journey, setting expectations, providing status updates, and building rapport and trust with them.
Documentation: Ensure proper documentation for individual progress.
Feedback Gathering: Collect and analyze customer feedback to identify areas for improvement in the activation process, making recommendations to improve customer experience.
Team Collaboration: Work closely with the sales teams and other departments to ensure smooth transitions from the sales process to the activation phase; and Partner with customer success managers to ensure customers are set up for long-term success.
Follow-Up & Activation: Monitor customer progress, ensure clients use the service, and ensure full adoption and satisfaction with the product, offering additional support as needed.
Retention & Referrals: Encourage clients to join referral programs as well as work on retention plans for churned clients.
Why Join dopay?
Be part of a mission-driven company transforming payroll and financial inclusion in emerging markets.
A collaborative and inclusive work culture with opportunities for growth and career development.
Competitive salary and benefits package.
Opportunity to shape the future of financial technology in Egypt and beyond.
Join us at dopay and be a part of a team that’s transforming the financial landscape for the betterment of society in Egypt and beyond!
- Experience: 1-3 years of experience in account management, account opening, direct sales, or similar roles, preferably in a SaaS or technology environment.
Technical Acumen: Familiarity with CRM tools (e.
g., Salesforce, HubSpot), customer success platforms (e.
g., Gainsight, Totango), and other software products.
Communication Skills: Strong written and verbal communication skills, with the ability to explain complex concepts in an easy-to-understand manner.
Customer-Focused: A customer-centric attitude, with a passion for helping clients succeed and ensuring their satisfaction.
Problem-Solving: Ability to identify issues during activation and work through solutions, sometimes involving collaboration with technical or support teams.
Team Collaboration: Ability to work well with cross-functional teams, including sales, customer success, and product teams.
Working Conditions: Full-time, office-based & outdoors role.
May require working extra hours or during weekends.