Operation Specialist Jobs - Cairo Egypt

<p data-path-to-node="4"><strong data-path-to-node="5" data-index-in-node="0">Role Purpose:</strong> Responsible for managing the day-to-day operations of the Customer Service Gateway Team to ensure all regional and global operations and customer service standards are consistently achieved. This role focuses on proactively acquiring accurate information from customers to expedite customs clearance formalities, resolving complex clearance issues, and ensuring a seamless stakeholder experience.</p><p data-path-to-node="6"><strong data-path-to-node="6" data-index-in-node="0"><br></strong></p><p data-path-to-node="6"><strong data-path-to-node="6" data-index-in-node="0">Key Responsibilities:</strong></p><ul data-path-to-node="7"><li><p data-path-to-node="7,0,0">Deliver exceptional customer service, ensuring all telephone and email inquiries are addressed promptly and within established service level standards.</p></li><li><p data-path-to-node="7,1,0">Collaborate extensively with customers and internal station teams to resolve customs clearance issues efficiently.</p></li><li><p data-path-to-node="7,2,0">Proactively acquire and verify critical shipment information from customers to expedite clearance formalities.</p></li><li><p data-path-to-node="7,3,0">Maintain regular, proactive communication with internal and external stakeholders regarding the status of held shipments.</p></li><li><p data-path-to-node="7,4,0">Address specific customer disputes and provide expert advice on technical customs and clearance issues.</p></li><li><p data-path-to-node="7,5,0">Liaise effectively with customs officials to clarify duties payable, resolve disputes, and manage problem shipments.</p></li><li><p data-path-to-node="7,6,0">Extract and analyze data from internal clearance systems (e.g., DCC, DCE, CIA, GIA, GEMA) to inform customers of shipment arrival and pre-clearance status.</p></li><li><p data-path-to-node="7,7,0">Verify that all shipments possess a Bill of Entry and accurate notification of charges prior to delivery dispatch.</p></li><li><p data-path-to-node="7,8,0">Coordinate the retrieval of original paperwork from the warehouse to ensure timely and compliant clearance processes.</p></li><li><p data-path-to-node="7,9,0">Manage administrative processes by scanning paperwork, updating manual system comments, and inputting checkpoints to maintain network visibility and compliance.</p></li><li><p data-path-to-node="7,10,0">Maintain accurate and up-to-date customer databases to capture shipment statuses and retain vital data.</p></li><li><p data-path-to-node="7,11,0">Monitor operational performance to ensure all Key Performance Indicators (KPIs) are met, reporting outcomes and action plans to management.</p></li></ul><p data-path-to-node="8"><strong data-path-to-node="8" data-index-in-node="0"><br></strong></p><p data-path-to-node="8"><strong data-path-to-node="8" data-index-in-node="0">Qualifications, Experience and Competencies:</strong></p><ul data-path-to-node="9"><li><p data-path-to-node="9,0,0">University Graduate.</p></li><li><p data-path-to-node="9,1,0">Advanced to fluent proficiency in both written and spoken English.</p></li><li><p data-path-to-node="9,2,0">Proven professional experience in Customer Service, Logistics, or Customs Clearance.</p></li><li><p data-path-to-node="9,3,0">Strong technical proficiency in utilizing clearance and logistics tracking systems (e.g., DCC, DCE, CIA, GIA, GEMA).</p></li><li><p data-path-to-node="9,4,0">Exceptional interpersonal skills with a demonstrated ability to build and maintain relationships with diverse stakeholders, including customs officials.</p></li><li><p data-path-to-node="9,5,0">High stress tolerance with a consistent passion for delivering outstanding customer delight in a fast-paced environment.</p></li><li><p data-path-to-node="9,6,0">Excellent verbal and written communication skills.</p></li><li><p data-path-to-node="9,7,0">Meticulous attention to detail and accuracy in data management and compliance administration.</p></li><li><p data-path-to-node="9,8,0">Demonstrated problem-solving abilities, specifically in resolving disputes and expediting complex operational processes.</p></li><li><p data-path-to-node="9,9,0">A collaborative team player who works cooperatively to achieve collective operational targets.</p></li></ul><p data-path-to-node="10"><br></p><p data-path-to-node="10"><strong>Equal Treatment Clause:</strong> We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><p data-path-to-node="10"><br></p><p data-path-to-node="11">✨ We ???????????????????????????? ???????????? ???????????????????????????????????????? </p><p data-path-to-node="11">✨ We ???????????????? </p><p data-path-to-node="11">✨ We ???????????????? ????????????????????????????????<br></p>

???? We're Hiring | Guest Relations Team Leader<br><br>We are looking for an experienced and guest-focused Guest Relations Team Leader to lead our Guest Relations Agents and Guest Ambassadors teams and help us deliver an exceptional, consistent, and personalized guest experience.<br><br>???? About The Role<br><br>As a Guest Relations Team Leader, you will own the end-to-end guest experience across digital and on-ground touchpoints, while leading the team, driving upselling performance, and ensuring seamless collaboration with Operations.<br><br>???? Key Responsibilities<br><br>Lead, coordinate, and oversee the daily activities of Guest Relations Agents and Guest Ambassadors.<br><br>Ensure a consistent, professional, and personalized guest experience across all communication channels and on-ground interactions.<br><br>Monitor and drive upselling performance, focusing on value-driven offers and experiential upgrades.<br><br>Maintain continuous coordination with the Operations team to ensure guest expectations, unit readiness, schedules, and special requirements are aligned.<br><br>Oversee complex guest issues and escalations, ensuring timely resolution and high guest satisfaction.<br><br>Monitor team performance, provide regular coaching and feedback, and support team development.<br><br>Ensure all guest-facing communication, behavior, appearance, and interactions reflect brand standards.<br><br>Identify opportunities to improve service quality, team efficiency, guest satisfaction, and revenue performance.<br><br>???? What We're Looking For<br><br>Previous experience in Guest Relations, Hospitality, Customer Experience, or a similar role Proven experience in team leadership or supervision Strong communication and interpersonal skills Excellent problem-solving and conflict-resolution abilities Customer-focused mindset with strong attention to detail Commercial awareness and understanding of upselling techniques Ability to work in a fast-paced environment and coordinate effectively with multiple teams Strong organizational and leadership skills Professional English communication skills<br><br>Requirements<br><br>2-4 years of experience in Guest Relations, Hospitality, Customer Experience, or a similar role. Previous experience in a Team Leader / Supervisor position, preferably in hospitality or serviced apartments. Strong English communication skills, both written and verbal. Excellent communication, interpersonal, and problem-solving skills. Strong ability to handle guest complaints and escalations professionally. Proven ability to lead, coach, and motivate a team. Good understanding of upselling and revenue-generation techniques. Strong organizational and time-management skills, with the ability to manage multiple priorities. Ability to work closely with Operations and cross-functional teams. High attention to detail and a strong guest-first mindset. Ability to work in a fast-paced hospitality environment and handle pressure effectively. Professional appearance and behavior with strong brand representation skills<br><br>Benefits<br><br>???? Why Join US?<br><br>Join a growing hospitality brand where you can directly influence the guest experience, lead a dynamic team, and contribute to both guest satisfaction and business growth.

???? We're Hiring | Guest Relations Team Leader<br><br>We are looking for an experienced and guest-focused Guest Relations Team Leader to lead our Guest Relations Agents and Guest Ambassadors teams and help us deliver an exceptional, consistent, and personalized guest experience.<br><br>???? About The Role<br><br>As a Guest Relations Team Leader, you will own the end-to-end guest experience across digital and on-ground touchpoints, while leading the team, driving upselling performance, and ensuring seamless collaboration with Operations.<br><br>???? Key Responsibilities<br><br>Lead, coordinate, and oversee the daily activities of Guest Relations Agents and Guest Ambassadors.<br><br>Ensure a consistent, professional, and personalized guest experience across all communication channels and on-ground interactions.<br><br>Monitor and drive upselling performance, focusing on value-driven offers and experiential upgrades.<br><br>Maintain continuous coordination with the Operations team to ensure guest expectations, unit readiness, schedules, and special requirements are aligned.<br><br>Oversee complex guest issues and escalations, ensuring timely resolution and high guest satisfaction.<br><br>Monitor team performance, provide regular coaching and feedback, and support team development.<br><br>Ensure all guest-facing communication, behavior, appearance, and interactions reflect brand standards.<br><br>Identify opportunities to improve service quality, team efficiency, guest satisfaction, and revenue performance.<br><br>???? What We're Looking For<br><br>Previous experience in Guest Relations, Hospitality, Customer Experience, or a similar role Proven experience in team leadership or supervision Strong communication and interpersonal skills Excellent problem-solving and conflict-resolution abilities Customer-focused mindset with strong attention to detail Commercial awareness and understanding of upselling techniques Ability to work in a fast-paced environment and coordinate effectively with multiple teams Strong organizational and leadership skills Professional English communication skills<br><br>Requirements<br><br>2-4 years of experience in Guest Relations, Hospitality, Customer Experience, or a similar role. Previous experience in a Team Leader / Supervisor position, preferably in hospitality or serviced apartments. Strong English communication skills, both written and verbal. Excellent communication, interpersonal, and problem-solving skills. Strong ability to handle guest complaints and escalations professionally. Proven ability to lead, coach, and motivate a team. Good understanding of upselling and revenue-generation techniques. Strong organizational and time-management skills, with the ability to manage multiple priorities. Ability to work closely with Operations and cross-functional teams. High attention to detail and a strong guest-first mindset. Ability to work in a fast-paced hospitality environment and handle pressure effectively. Professional appearance and behavior with strong brand representation skills<br><br>Benefits<br><br>???? Why Join US?<br><br>Join a growing hospitality brand where you can directly influence the guest experience, lead a dynamic team, and contribute to both guest satisfaction and business growth.

<p>Branch Manager Experience in Restaurants industry from 10 to 12 Years </p><p><br></p><p>Job Description</p><p>Job Title: Branch Manager</p><p>Department: Branches</p><p>Section: Administration</p><p>Direct Supervisor (Job Title): Operations Manager / Executive Director</p><p>Work Location: Branches</p><p>General Job Description:</p><p>Oversee the daily management and operation of the restaurant to ensure the highest standards of quality, service, and food, while maximizing customer satisfaction and achieving the restaurant's operational and financial goals.</p><p>Duties and Responsibilities:</p><p>1. Plan and supervise the restaurant's daily operations.</p><p>2. Develop and implement strategies to increase sales and reduce costs in alignment with company objectives.</p><p>3. Conduct daily briefings with the team to review tasks and discuss operational issues.</p><p>4. Support management decisions and directives; implement and enforce company regulations and policies.</p><p>5. Coordinate and communicate continuously with all restaurant departments to ensure smooth workflow.</p><p>6. Verify the quality of food, beverages, and service provided to customers.</p><p>7. Maintain constant communication with the production team to ensure customer orders are met as required.</p><p>8. Supervise maintenance and comprehensive cleaning within the branch, ensuring it remains in excellent condition.</p><p>9. Maintain a professional appearance and wear the official uniform; conduct oneself with high professionalism within the branch. 10. Review branch opening and closing checklists in coordination with the Cost Control Department.</p><p>11. Monitor and process daily expense and sales reports via the POS system.</p><p>12. Prepare monthly sales performance analyses and submit recommendations to management.</p><p>13. Oversee the development and updating of the branch’s customer database.</p><p>14. Ensure the implementation of marketing initiatives designated for the branch within the local area.</p><p>15. Manage interactions with administrative authorities (licensing, security, health, supply/regulatory bodies, etc.).</p><p>16. Manage bank deposits regularly and accurately.</p><p>17. Monitor and resolve operational issues and handle customer concerns efficiently.</p><p>18. Monitor inventory levels and place orders for necessary supplies in a timely manner.</p><p>19. Oversee the preparation of departmental work schedules and task allocation within the branch.</p><p>20. Adhere to health, safety, and hygiene standards.</p><p>21. Submit periodic reports to senior management regarding work progress and results.</p><p>22. Perform any other tasks assigned within the scope of the role. Key Performance Indicators (KPIs):</p><p>• Achieve monthly sales growth of at least 5%.</p><p>• Maintain customer satisfaction at 90% or higher.</p><p>• Reduce operating expenses by at least 3%.</p><p>• Ensure 95% compliance with service and food quality standards.</p><p>• Ensure 100% adherence to cleanliness and safety standards.</p><p>• Ensure accuracy and timeliness in submitting daily and monthly reports.</p><p>• Reduce inventory waste to less than 2% per month.</p><p>• Maintain team operational efficiency at a minimum of 90%.</p><p>Manager Signature: Human Resources Manager Signature:</p><p>Date: Date:</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Description</span><br><span></span><p><span>Job PURPOSE:</span></p><br><p><span>To perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.</span></p><br><p><span>KEY ACCOUNTABILITIES</span></p><br><p><span>Operational Functions</span></p><br><p><span>• Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.</span></p><br><p><span>• Introduce alternative channels to customers to reduce traffic in branches according to bank SOP’s. </span></p><br><p><span>• Process all the cash counter transactions accurately in accordance with the set objectives.</span></p><br><p><span>• Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault. </span></p><br><p><span>• Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.</span></p><br><p><span>• Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.</span></p><br><p><span>• Adhere to the bank standards related to the average waiting &amp; serving time in addition to the productivity reports.</span></p><br><p><span>• Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.</span></p><br><p><span>• Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.</span></p><br><p><span>• Check counterfeit currencies, checks and identities.</span></p><br><p><span>Reporting</span></p><br><p><span>• Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction &amp; to reach customer delight</span></p><br><p><span>• Be attentive to any possible frauds and risks and provide customer feedback to direct supervision.</span></p><br><p><span>• Deviations and exceptions reporting in branch monthly exception report in a timely manner</span></p><br><p><span>Policies, Processes and Procedures</span></p><br><p><span>• Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner. </span></p><br><p><span>• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health &amp; safety procedures</span></p><br><p><span>• Adhere to the bank clean desk policy</span></p><br><p><span>Day- to-day operations</span></p><br><p><span>• Follows the day-to-day operations related to own jobs in the concerned department to ensure continuity of work</span></p><br><p><span>Compliance:</span></p><br><p><span>• Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks."</span></p><br><br> <br> <span>Qualifications</span><br><span></span><p><span>Qualifications:</span></p><br><p><span>• Bachelor’s degree of commerce, business administration, accounting or its equivalent</span></p><br><p><span>• (0-2) Years of experience</span></p><br><p><span>Skills</span></p><br><p><span>• Good command of English and Arabic languages</span></p><br><p><span>• Communication Skills</span></p><br><p><span>• Problem Solving Skills</span></p><br><p><span>• Service Oriented</span></p><br><p><span>• Process Oriented</span></p><br><p><span>• Adept in using basic software such as office, internet and e-mail</span></p><br><br> </div>

<p>Operational Functions Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance. Introduce alternative channels to customers to reduce traffic in branches according to bank SOP s. Process all the cash counter transactions accurately in accordance with the set objectives. Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault. Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual. Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs. Adhere to the bank standards related to the average waiting &amp; serving time in addition to the productivity reports. Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance. Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to. Check counterfeit currencies, checks and identities. Reporting Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction &amp; to reach customer delight Be attentive to any possible frauds and risks and provide customer feedback to direct supervision. Deviations and exceptions reporting in branch monthly exception report in a timely manner Policies, Processes and Procedures Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner. Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health &amp; safety procedures Adhere to the bank clean desk policy Day- to-day operations Follows the day-to-day operations related to own jobs in the concerned department to ensure continuity of work Compliance: Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree of commerce, business administration, accounting or its equivalent (0-2) Years of experience Skills Good command of English and Arabic languages Communication Skills Problem Solving Skills Service Oriented Process Oriented Adept in using basic software such as office, internet and e-mail</p>

<p><br></p><p>About The Role: The Hub Manager is fully responsible for overseeing all aspects of the hub s operations from A to Z. This includes ensuring that all parcels are received, processed, and dispatched correctly and on schedule. The Hub Manager will coordinate with team members and staff to maintain workflow efficiency while achieving operational targets, and they will be accountable for the team s performance and overall hub performance.</p><p>Job Code : 2025OPER-132</p><p>Job Responsibilities :</p><ul><li>Responsible for the Hub infrastructure.</li><li>Responsible for the financial management in the hub and manage the cash flow.</li><li>Carry out the company principle and achieve any other duties which fall within the broad spirit, scope and purpose of this job description.</li><li>Ensure that the achievement and records are consistently kept across the Hub daily workflow.</li><li>Monitoring the stars and the hub members salaries, bounce and deductions.</li><li>Responsible for monitoring the collected CODs amounts for the delivered packages from the stars and assure that the payment has been settled accurately.</li><li>Ensure the smooth running and organization of a Hub operational flow process through effective line management to guarantee distributing and dispatching the packages with the proper timing with the stars.</li><li>Maintain the highest standard of the operation procedures in all hub to meet the agreed SLA in the shipment's life cycle ( 3 Attempt deliveries out of 10 calendar days).</li><li>Ensure all shipments are dispatched to the customers efficiently within 24 hours of being received at the hubs.( NDA).</li><li>Applies the SLA of canceled shipments to be held 48 hours at the hub before being forwarded to sorting facility team.</li><li>Following up on receiving emails and assure taking the necessary actions to solve the hub problems on a daily basis.</li><li>Following up the Freshdesk and ensure resolving the assigned tickets within the agreed SLA on a daily basis.</li><li>Following up on the hub members and Coaching them to improve and to recognise and achieve their capacities.</li><li>Be an effective role model to other staff members in the hub.</li><li>Create a collaborative relationship with all Hub staff and provide advice and guidance as necessary for the Hub members.</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree.</li><li>Minimum of 3 years of experience in hub and warehousing operations, preferably in the shipping or e-commerce field.</li><li>Good English Level.</li><li>Must have experience in leading and supervising a team.</li><li>Decision making and problem solving skills.</li><li>Analytical and reporting skills.</li><li>Ability to meet deadline and work under pressure.</li><li>Time management and multi-tasking.</li><li>Good interpersonal skills and leadership skills.</li><li>Proactive, with can do attitude and good judgment.</li><li>Focused and professional attitude.</li></ul>

<p>To perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers. KEY ACCOUNTABILITIES Operational Functions Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance. Introduce alternative channels to customers to reduce traffic in branches according to bank SOP s. Process all the cash counter transactions accurately in accordance with the set objectives. Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault. Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual. Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs. Adhere to the bank standards related to the average waiting &amp; serving time in addition to the productivity reports. Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance. Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to. Check counterfeit currencies, checks and identities. Reporting Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction &amp; to reach customer delight Be attentive to any possible frauds and risks and provide customer feedback to direct supervision. Deviations and exceptions reporting in branch monthly exception report in a timely manner Policies, Processes and Procedures Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner. Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health &amp; safety procedures Adhere to the bank clean desk policy Day- to-day operations Follows the day-to-day operations related to own jobs in the concerned department to ensure continuity of work Compliance: Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree of commerce, business administration, accounting or its equivalent (0-2) Years of experience Skills Good command of English and Arabic languages Communication Skills Problem Solving Skills Service Oriented Process Oriented Adept in using basic software such as office, internet and e-mail</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Description</span><br><span></span><p><span><strong>Job Purpose:</strong></span></p><br><p><span>To perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.</span></p><br><p><span>KEY ACCOUNTABILITIES</span></p><br><p><span>Operational Functions</span></p><br><p><span>• Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.</span></p><br><p><span>• Introduce alternative channels to customers to reduce traffic in branches according to bank SOP’s. </span></p><br><p><span>• Process all the cash counter transactions accurately in accordance with the set objectives.</span></p><br><p><span>• Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault. </span></p><br><p><span>• Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.</span></p><br><p><span>• Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.</span></p><br><p><span>• Adhere to the bank standards related to the average waiting &amp; serving time in addition to the productivity reports.</span></p><br><p><span>• Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.</span></p><br><p><span>• Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.</span></p><br><p><span>• Check counterfeit currencies, checks and identities.</span></p><br><p><span>Reporting</span></p><br><p><span>• Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction &amp; to reach customer delight</span></p><br><p><span>• Be attentive to any possible frauds and risks and provide customer feedback to direct supervision.</span></p><br><p><span>• Deviations and exceptions reporting in branch monthly exception report in a timely manner</span></p><br><p><span>Policies, Processes and Procedures</span></p><br><p><span>• Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner. </span></p><br><p><span>• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health &amp; safety procedures</span></p><br><p><span>• Adhere to the bank clean desk policy</span></p><br><p><span>Day- to-day operations</span></p><br><p><span>• Follows the day-to-day operations related to own jobs in the concerned department to ensure continuity of work</span></p><br><p><span>Compliance:</span></p><br><p><span>• Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks."</span></p><br><br> <br> <span>Qualifications</span><br><span></span><p><span>Qualifications:</span></p><br><p><span>• Bachelor’s degree of commerce, business administration, accounting or its equivalent</span></p><br><p><span>• (0-2) Years of experience</span></p><br><p><span>Skills</span></p><br><p><span>• Good command of English and Arabic languages</span></p><br><p><span>• Communication Skills</span></p><br><p><span>• Problem Solving Skills</span></p><br><p><span>• Service Oriented</span></p><br><p><span>• Process Oriented</span></p><br><p><span>• Adept in using basic software such as office, internet and e-mail</span></p><br><br> </div>

<p><strong>Job Purpose:</strong> To perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers. <strong>KEY ACCOUNTABILITIES</strong></p><p><strong>Operational Functions</strong></p><ul><li>Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.</li><li>Introduce alternative channels to customers to reduce traffic in branches according to bank SOP s.</li><li>Process all the cash counter transactions accurately in accordance with the set objectives.</li><li>Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.</li><li>Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.</li><li>Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.</li><li>Adhere to the bank standards related to the average waiting &amp; serving time in addition to the productivity reports.</li><li>Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.</li><li>Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.</li><li>Check counterfeit currencies, checks and identities.</li></ul><p><strong>Reporting</strong></p><ul><li>Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction &amp; to reach customer delight</li><li>Be attentive to any possible frauds and risks and provide customer feedback to direct supervision.</li><li>Deviations and exceptions reporting in branch monthly exception report in a timely manner</li></ul><p><strong>Policies, Processes and Procedures</strong></p><ul><li>Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.</li><li>Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health &amp; safety procedures</li><li>Adhere to the bank clean desk policy</li></ul><p><strong>Day- to-day operations</strong></p><ul><li>Follows the day-to-day operations related to own jobs in the concerned department to ensure continuity of work</li></ul><p><strong>Compliance:</strong> Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree of commerce, business administration, accounting or its equivalent</li><li>(0-2) Years of experience</li><li>Good command of English and Arabic languages</li><li>Communication Skills</li><li>Problem Solving Skills</li><li>Service Oriented</li><li>Process Oriented</li><li>Adept in using basic software such as office, internet and e-mail</li></ul>

<p>To perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.</p><p><strong>KEY ACCOUNTABILITIES</strong></p><p><strong>Operational Functions</strong></p><ul><li>Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.</li><li>Introduce alternative channels to customers to reduce traffic in branches according to bank SOP s.</li><li>Process all the cash counter transactions accurately in accordance with the set objectives.</li><li>Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.</li><li>Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.</li><li>Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.</li><li>Adhere to the bank standards related to the average waiting &amp; serving time in addition to the productivity reports.</li><li>Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.</li><li>Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.</li><li>Check counterfeit currencies, checks and identities.</li></ul><p><strong>Reporting</strong></p><ul><li>Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction &amp; to reach customer delight</li><li>Be attentive to any possible frauds and risks and provide customer feedback to direct supervision.</li><li>Deviations and exceptions reporting in branch monthly exception report in a timely manner</li></ul><p><strong>Policies, Processes and Procedures</strong></p><ul><li>Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.</li><li>Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health &amp; safety procedures</li><li>Adhere to the bank clean desk policy</li></ul><p><strong>Day- to-day operations</strong></p><ul><li>Follows the day-to-day operations related to own jobs in the concerned department to ensure continuity of work</li></ul><p><strong>Compliance</strong></p><ul><li>Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks.</li></ul><p><strong>Desired Candidate Profile</strong></p>*<p>Qualifications:</p> <p> Bachelor s degree of commerce, business administration, accounting or its equivalent</p> <p> (0-2) Years of experience</p> <p>Skills</p> <p> Good command of English and Arabic languages</p> <p> Communication Skills</p> <p> Problem Solving Skills</p> <p> Service Oriented</p> <p> Process Oriented</p> <p> Adept in using basic software such as office, internet and e-mail</p> <p></p>

<p>To perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.</p><p><strong>KEY ACCOUNTABILITIES</strong></p><p><strong>Operational Functions</strong></p><ul><li>Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.</li><li>Introduce alternative channels to customers to reduce traffic in branches according to bank SOP s.</li><li>Process all the cash counter transactions accurately in accordance with the set objectives.</li><li>Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.</li><li>Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.</li><li>Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.</li><li>Adhere to the bank standards related to the average waiting &amp; serving time in addition to the productivity reports.</li><li>Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.</li><li>Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.</li><li>Check counterfeit currencies, checks and identities.</li></ul><p><strong>Reporting</strong></p><ul><li>Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction &amp; to reach customer delight</li><li>Be attentive to any possible frauds and risks and provide customer feedback to direct supervision.</li><li>Deviations and exceptions reporting in branch monthly exception report in a timely manner</li></ul><p><strong>Policies, Processes and Procedures</strong></p><ul><li>Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.</li><li>Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health &amp; safety procedures</li><li>Adhere to the bank clean desk policy</li></ul><p><strong>Day- to-day operations</strong></p><ul><li>Follows the day-to-day operations related to own jobs in the concerned department to ensure continuity of work</li></ul><p><strong>Compliance</strong></p><ul><li>Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks.</li></ul><p><strong>Desired Candidate Profile</strong></p>*<p>Qualifications:</p> <p> Bachelor s degree of commerce, business administration, accounting or its equivalent</p> <p> (0-2) Years of experience</p> <p>Skills</p> <p> Good command of English and Arabic languages</p> <p> Communication Skills</p> <p> Problem Solving Skills</p> <p> Service Oriented</p> <p> Process Oriented</p> <p> Adept in using basic software such as office, internet and e-mail</p> <p></p>

<ul><li><p>Oversee the daily operation, maintenance, and troubleshooting of all <strong>MEP systems</strong> across commercial and hospitality properties.</p></li><li><p>Lead and manage the maintenance team, ensuring efficient response times, high-quality work, and operational readiness.</p></li><li><p>Develop and implement <strong>regular preventive maintenance plans for guest rooms</strong>, including HVAC, plumbing, electrical systems, fixtures, and equipment.</p></li><li><p>Establish and manage <strong>maintenance plans for commercial areas</strong>, ensuring all facilities remain safe, functional, and well maintained.</p></li><li><p>Oversee preventive, corrective, and emergency maintenance activities to minimize downtime and extend asset life.</p></li><li><p>Monitor critical systems including <strong>HVAC, pumps, boilers, swimming pools, water systems, electrical systems, and firefighting systems</strong>.</p></li><li><p>Conduct regular inspections of guest rooms, public areas, commercial spaces, and back-of-house facilities.</p></li><li><p>Supervise contractors and vendors, ensuring work is completed on time, within budget, and according to required quality and safety standards.</p></li><li><p>Coordinate and oversee maintenance, renovation, and fit-out works across properties.</p></li><li><p>Monitor maintenance costs, spare parts, energy consumption, and operational efficiency.</p></li><li><p>Prepare maintenance schedules, reports, log sheets, and performance updates for management.</p></li><li><p>Ensure compliance with health, safety, and technical regulations across all properties.</p></li><li><p><strong>Travel frequently between Cairo, Hurghada, and the North Coast</strong> to oversee operations and ensure consistent maintenance standards across locations.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in <strong>Mechanical, Electrical, or relevant Engineering field</strong>.</p></li><li><p><strong>5+ years of experience</strong> in MEP, facilities, or maintenance management.</p></li><li><p>Strong experience in <strong>hospitality, commercial, or mixed-use properties</strong>.</p></li><li><p>Proven experience managing maintenance teams and external contractors.</p></li><li><p>Strong knowledge of HVAC, electrical, plumbing, firefighting, and building systems.</p></li><li><p>Strong planning, problem-solving, and team management skills.</p></li><li><p>Ability to work across multiple locations and <strong>travel frequently as required</strong>.</p></li></ul><p></p>

Tele-Sales Team Leader<br>Lead and supervise the telesales team to meet sales targets. Develop and implement effective sales strategies. Monitor and analyze team performance metrics. Provide coaching, training, and feedback to team members. Manage scheduling and daily operations of the telesales team. Handle escalated customer issues and provide solutions. Collaborate with marketing and product teams to optimize sales campaigns. Prepare regular reports on sales performance and team activities. Recruit and onboard new telesales representatives. Ensure compliance with company policies and industry regulations.<br><br>???? Location:Al Giza Mohandessin (on-site position)<br>???? Schedule:Sunday to Thursday: 12:30 PM – 9:00 PM | 1:30pm - 10:00pm Fridays& Saturdays are off--???? Apply Now!???? reach out via Whats App: 01006919331

<p>The Quality Assurance and Accreditation Center (QAAC) at the German University in Cairo is seeking a Quality Assurance and Accreditation Coordinator to support its operations. The successful candidate will assist in the development, monitoring, review, management, and implementation of the university's quality management system, quality assurance policies, and improvement activities. This role involves supporting the Head of the Center in developing accreditation action plans and follow-up reports, and coordinating with university faculties and various accreditation bodies such as ACQUIN and NAQAAE.</p><p>Key Responsibilities:</p><ul><li>Formulate and compose accreditation-related reports.</li><li>Assist in all accreditation-related activities.</li><li>Follow up with academic staff and accreditation units in each faculty on necessary courses, reports, and quality practices for accreditation.</li><li>Contribute to the preparation of accreditation catalogues for each faculty.</li><li>Coordinate the operation of the Quality Enhancement Audit process.</li><li>Assist the QAAC Manager in implementing staff development activities and training on quality assurance practices and accreditation.</li><li>Prepare documents for different accreditation agencies.</li><li>Coordinate quality management practices in each program.</li><li>Attend committee meetings and take professional meeting minutes.</li><li>Prepare reports on the implementation of quality practices in each program.</li><li>Analyze surveys and prepare reports, including data analysis.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>The ideal candidate will be responsible for supporting the head of the center in the development of accreditation action plans and follow-up reports, and for coordinating and producing reports among the university faculties and University's various required accreditation reviews from organizations such as the ACQUIN, and National Authority for Quality Assurance and Accreditation of Education (NAQAAE).</p>

For an international company based, we are looking for a team leader.<br>What You’ll Do:Lead, mentor, and inspire a high-performing customer support team. Ensure top-quality support across multiple channels (calls, chats, emails). Monitor KPIs and implement strategies to improve team performance. Collaborate with product and operations teams to enhance the customer journey. What We’re Looking For:Proven experience in customer support management, preferably in fintech or tech industries. Strong leadership, coaching, and problem-solving skills. Excellent communication in English (additional languages are a plus). Ability to thrive in a fast-paced, dynamic environment.<br>Be part of an innovative fintech company shaping the future of finance. Competitive salary and benefits. Opportunities for growth and professional development.

<ul><li><p>Adhere to and enforce relevant legislation and policies and ensure that the highest degree of safety and safe working practices are maintained.&nbsp;</p></li><li><p>Implement Safety Standards and Integrate safety into all maintenance operations and ensure working conditions and safety at work (NPC employees and contractors</p></li><li><p>Execute the weekly &amp; planned shutdown schedule for his area and necessary assignments of resources at team level with scheduler coordination., using best available tools and procedures to maximize the equipment’s availability</p></li><li><p>Follow up equipment availability to keep highly and equipment good performance.</p></li><li><p>Keep equipment good performance.</p></li><li><p>Follow up spare parts movement and create a proper spare part plan;</p></li><li><p>Follow up ODOO Implementation.</p></li><li><p>Take decisions related to equipment safely operation, required maintenance, and technical issues;</p></li><li><p>Follow up assemble, disassemble and movement of batch plant and all related equipment;</p></li><li><p>Complying with the QMS Policy &amp; procedures.</p></li><li><p>Complying with the HSE Policy and the current safety and health management system, safeguard their own integrated health, their safety, and the facility safety.</p></li><li><p>Following all safety operational procedures and notifying timely to their immediate supervisors the unsafe conditions or acts detected at their workplace.</p></li><li><p>Helping to prevent dangerous unsafe practices in co-workers and contractors;</p></li><li><p>Complying with the QMS Policy &amp; procedures</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>5 to 7 years of experience in ready mix industry in the maintenance department;</p></li><li><p>Excellent Communication Skills in English &amp; Arabic, Written and spoken;</p></li><li><p>Good IT Literacy (MS Office, ODOO is preferable, Business emails);</p></li><li><p>Problem solver, detail oriented;</p></li><li><p>Ability to direct, teach, motivate, and coach</p></li></ul><p></p>

We’re Hiring | Administrative Assistant (Turkish Speaker) <br>???? Location: Nasr City (Full-time, Office-based)???? Working Hours: 8:00 AM – 5:00 PM???? Days Off: Friday & Saturday<br>Role Description:* Provide administrative and office support to the team.* Coordinate communication in Turkish and English with internal and external stakeholders.* Manage schedules, meetings, and travel arrangements.* Prepare reports, documents, and presentations.* Handle correspondence, filing, and record management.* Support day-to-day office operations and ensure smooth workflow.* Assist with coordination between departments and follow up on pending tasks.<br>Qualifications:* Excellent command of Turkish (spoken & written)* Very good command of English* Strong communication and organizational skills* Proficiency in Microsoft Office* Ability to manage multiple tasks in a fast-paced environment<br>Please send your CV to marwa.ahmed@orkin.com.eg

???? We're Hiring | Inbound Tour Operator Saladino Tours is looking for an experienced Inbound Tour Operator to join our growing team. Requirements:Minimum 2 years of experience as an Inbound Tour Operator. Hands-on experience working with OTAs such as Get Your Guide and Viator. Strong knowledge of handling inbound travel operations, bookings, and supplier coordination. Excellent communication and organizational skills. Good command of English (written and spoken). What We Offer:✅ Social Insurance✅ Medical Insurance✅ Professional work environment✅ Career growth opportunities???? Location: El Mokattam, Cairo (On-site) If you meet the above qualifications and are ready to join a dynamic tourism company, we'd love to hear from you.

We're Hiring | Storekeeper (Warehouse) A leading manufacturing company in Borg El Arab, Alexandria is looking for a Storekeeper to join our team.<br>Key Responsibilities Receive, inspect, and record incoming materials and products. Organize and store inventory according to company procedures. Issue materials to production based on approved requests. Support inventory audits. Ensure the warehouse is clean, organized, and compliant with safety standards. Requirements Previous experience as a Storekeeper or in warehouse operations is preferred. Basic computer skills Working Schedule Sunday to Thursday8:00 AM – 4:00 PMBenefits Competitive incentives Medical insurance Social insurance Annual profit sharing Meal allowance How to Apply Please send your CV via:Email: samar.naguib@electech.com.egWhatsApp: 01143346682