Operation Specialist Jobs - Giza Egypt

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To professionally handle inbound/outbound calls in terms of (inquiries, complaints, request) in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers.</p><p>Customer Calls Handling</p><ul><li>Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs &amp; concerns.</li><li>Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.</li><li>Apply appropriate actions to effectively control a telephone calls interaction that improve the call average handling time/ interactions average response time.</li><li>Liaise with other departments to ensure proper closure of pending customers inquires/requests.</li><li>Ensure high service quality during inbound/outbound calls interactions, and handle customer s complaints according to the Contact Center approved standards to maintain customer satisfaction.</li><li>Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.</li><li>Post content on CIB official social media platforms (if needed) &amp; within the agreed quality levels to maintain customer satisfaction.</li></ul><p>Policies, Processes and Procedures</p><ul><li>Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</li></ul><p>Day-to-day Operations</p><ul><li>Follow the day-to-day operations related to own jobs in the Contact Center department to ensure continuity of work.</li></ul><p>Compliance</p><ul><li>Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree of Commerce, Business Administration, Accounting or its equivalent.</li><li>0 1 years of experience</li><li>Excellent command of English and Arabic languages</li><li>Proficient user of MS Office</li><li>Reliable, energetic and cooperative</li><li>Excellent communication skills</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>1. Cash &amp; Liquidity Management Cash Flow Forecasting: Develop and maintain accurate short, medium, and long-term cash flow forecasts to anticipate funding gaps and investment opportunities. Working Capital Optimization: Ensure sufficient liquidity for daily operations while minimizing idle cash and optimizing working capital across the business. Cash Positioning: Oversee daily liquidity, intercompany funding, and cash concentration (e.g., sweeping or pooling strategies). 2. Financial Risk Management Currency &amp; Interest Rate Risk: Monitor exposures and implement hedging strategies (like FX forwards or swaps) to minimize currency and interest rate volatility impacts. Debt &amp; Credit Management: Oversee corporate debt portfolios, manage credit lines, negotiate loan agreements, and ensure strict compliance with debt covenants. 3. Banking &amp; Relationship Management Bank Relations: Build and maintain strong partnerships with banks and financial institutions to negotiate favorable terms, credit limits, and service fees. Account Administration: Manage bank account structures, signatories, and online banking platforms while analyzing bank fee structures for cost-saving. 4. Strategy &amp; Capital Allocation Capital Structure: Advise senior leadership (CFO) on the optimal mix of debt and equity to minimize the cost of capital and maximize shareholder 5. Credit Control Management Ensuring the application of the Global/LSE Credit Policy, Regional Amendment and Credit Management guidelines/improvements Performing regular monitoring, analysis and follow up of credit limits and risk categories &amp; making decisions about release of orders and credit limits according to the decision matrix Optimizing the credit management function ongoingly</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Finance or Accounting from an accredited university</li><li>Minimum 8 years Treasury experience with proven leadership in cash management and liquidity planning</li><li>CTP Certification or Master's degree in Business (Accounting concentration) is a plus</li><li>Professional Competencies</li><li>Systems &amp; Processes Mastery</li><li>Issue Resolution &amp; Change Leadership</li><li>Multi tasking &amp; Organization</li><li>SAP Experience</li><li>Communication Excellence</li><li>Finance Strategy Contribution</li></ul><p></p></section>

<p><strong>1. Meeting Coordination &amp; Attendance</strong></p><p>• Attend and schedule CEO meetings, whether online or offline, internal or external company premises.</p><p>• Coordinate meeting schedules and ensure all required attendees are aligned.</p><p>• Prepare meeting agendas and required documents when needed.</p><p><strong>2. Minutes of Meeting (MoM) Documentation</strong></p><p>• Record accurate and professional Minutes of Meeting (MoM) during meetings.</p><p>• Document key discussions, decisions, action items, and deadlines clearly.</p><p>• Share meeting minutes with relevant stakeholders in a timely manner.</p><p>• Maintain organized records and archives for all meetings and discussions.</p><p><strong>3. Follow-up &amp; Action Tracking</strong></p><p>• Follow up with concerned parties regarding assigned action items and deadlines.</p><p>• Ensure timely updates on pending tasks and commitments discussed during meetings.</p><p>• Escalate delayed actions or unresolved matters to the CEO when necessary.</p><p>• Monitor progress of strategic and operational follow-up items.</p><p><strong>4. Executive Support</strong></p><p>• Support the CEO in daily administrative and coordination activities.</p><p>• Manage communication and coordination with internal departments and external stakeholders.</p><p>• Handle confidential documents and sensitive business information professionally.</p><p>• Assist in preparing presentations, reports, and executive summaries when required.</p><p>• Coordinate and manage all business travel arrangements, including flight bookings, hotel accommodations, visa processing, transportation, and travel itineraries, ensuring smooth and efficient travel operations for employees and management.</p><p><strong>5. Communication &amp; Coordination</strong></p><p>• Facilitate smooth communication between the CEO and management teams.</p><p>• Coordinate meetings, appointments, and executive schedules.</p><p>• Ensure proper follow-up and communication flow across departments.</p><p>• Maintain professionalism and confidentiality in all communications.</p><p><strong>6. Documentation &amp; Reporting</strong></p><p>• Maintain organized documentation and tracking systems for meetings and follow-up activities.</p><p>• Prepare periodic follow-up reports for the CEO regarding pending actions and deliverables.</p><p>• Ensure proper documentation of strategic decisions and management discussions.</p><p><strong>Requirements</strong></p><p>• Bachelor’s degree in Business Administration or related field preferred.</p><p>• 3–4 years of experience as Executive Assistant, Personal Assistant, or Administrative Coordinator.</p><p>• Strong organizational and time management skills.</p><p>• Excellent communication and documentation skills in English and Arabic.</p><p>• High attention to detail and strong follow-up capabilities.</p><p>• Ability to handle confidential information professionally.</p><p>• Proficiency in Microsoft Office and virtual meeting platforms.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage and evaluate contracts, lead times, and pricing matrices with the core electrical and smart-device manufacturers in China. Monitor global raw material costs (like copper, plastics, and electronics components) to negotiate better terms and anticipate price fluctuations. Align purchase orders with sales forecasts and upcoming B2B project timelines to ensure manufacturing schedules in China match Saudi market demands. Direct and optimize the shipping pipeline (mainly ocean freight) from Chinese ports to Saudi ports (such as King Abdulaziz Port in Dammam). Track and optimize container capacity, freight rates, demurrages, and customs duties to maintain healthy product profit margins. Ensure all imported electrical items, lighting, and smart switches comply with Saudi standards Analyze historical sales data, B2B pipeline projections, and seasonality to predict exact stocking needs for over 5,000 active SKUs. Lead the Sales and Operations Planning (S&amp;OP) process, acting as the bridge between the Sales/Project teams and Procurement to prevent stockouts or dead stock. Balance the inventory holding costs against service levels, implementing dynamic reorder points and safety stock formulas. Oversee the structural logistics network, ensuring smooth replenishment pipelines between the central Dammam hub, the upcoming Jeddah branch, and the main corporate divisions. Establish strict Service Level Agreements (SLAs) for delivering electrical materials directly to large-scale project construction sites on time and in full (OTIF). Optimize the company's internal distribution vehicles or manage third-party logistics (3PL) transport providers to ensure cost-effective regional distribution. Oversee the integration of Supply Chain modules within the ERP system, connecting purchasing, inventory tracking (WMS), sales orders, and financial data. Track, analyze, and present high-level supply chain metrics (e.g., Inventory Turnover Ratio, Cash-to-Cash Cycle Time, Supplier Lead Time Accuracy) to senior corporate leadership.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor Degree from a reputable university. Minimum of 15 years' relevant experience. Successful track of cost saving initiatives and digital transformation. Fluency in English is a must.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide effective and efficient 1st level of support to all CIB Staff/GTS clients to resolve the reported challenges in order to enable different business areas proceeding with their daily work smoothly.</p><p>Service Desk Handling</p><ul><li>Provide single point of contact for CIB end users/GTS clients regarding IT incidents and requests through phone calls, online tickets, to resolve and offer technical support for related IT issues.</li><li>Receive, log all interaction/ incidents and manage calls from CIB end users/GTS clients via phone, email, and online tickets, and deliver proactive actions to maintain high level of customer satisfaction.</li><li>Take ownership of users interactions/incidents, follow up on the status of problems on behalf of the user, and communicate progress in a timely manner, to ensure that cases are resolved.</li><li>Escalate IT services incidents and Requests, which cannot be resolved within agreed time scale to the 2nd line of support, to resolve the cases successfully.</li><li>Follow Up on 2nd line of support on daily basis for all pending cases, to ensure that cases are resolved.</li><li>Deliver proactive actions to maintain high level of customer satisfaction.</li><li>Meet Service Desk (KPI) Key Performance Indicators as set by the Service Desk Manager to Improve efficiency, ensure cost effectiveness and increase customer satisfaction.</li><li>Participate in team projects that enhance the quality or efficiency of IT support.</li><li>Perform technical troubleshooting and problem resolution including, Printing management, Telephony, Client computing applications, and User and password management, to resolve end users incidents and/or requests.</li></ul><p>Policies, Processes and Procedures</p><ul><li>Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</li></ul><p>Day-to-day Operations</p><ul><li>Follow the day-to-day operations related to own jobs in the Service Management department to ensure continuity of work</li></ul><p>Compliance</p><ul><li>Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree of Computer Engineering/Computer science or its equivalent</li><li>Analyst: 0 - 2 years of experience, Senior Analyst: 3 - 5 years of experience</li><li>Good qualifications in Computers / Communication Engineering</li><li>An ITIL qualification is a plus</li><li>Good command of English and Arabic languages</li><li>Excellent communication skills</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Description: Senior B2B Sales Manager Cosmetics &amp; Personal Care</p><p>## Role Overview</p><p>The Senior B2B Sales Manager will drive revenue growth by identifying, securing, and scaling commercial partnerships within the cosmetics, skin care, and personal care sectors. This role focuses on high-value B2B channels, which may include contract manufacturing (OEM/ODM), private label partnerships, raw material/ingredient supply, or primary packaging distribution to major beauty brands and clinical labels. The ideal candidate brings a robust network of industry contacts, a deep understanding of cosmetic product development timelines, and a proven track record of managing long-cycle complex negotiations.</p><p>## Key Responsibilities</p><h3>Strategic Account Management &amp; Business Development</h3><ul><li><strong>Pipeline Generation:</strong> Identify and secure new B2B client partnerships with indie beauty brands, multinational cosmetics corporations, and private label retailers.</li><li><strong>Key Account Growth:</strong> Manage and scale a portfolio of existing tier-1 accounts, identifying upsell opportunities through new formulations, packaging innovations, or product line extensions.</li><li><strong>Contract Negotiation:</strong> Lead end-to-end commercial negotiations, establishing multi-year supply agreements, pricing structures, and master service agreements (MSAs) that maximize profitability.</li></ul><h3>Cross-Functional Collaboration</h3><ul><li><strong>R&amp;D &amp; Formulation Alignment:</strong> Serve as the strategic bridge between client product development teams and internal R&amp;D chemists to ensure custom formulations meet brand briefs and regulatory standards.</li><li><strong>Supply Chain Coordination:</strong> Partner with operations, manufacturing, and logistics teams to guarantee accurate demand forecasting, minimizing lead times and ensuring on-time delivery.</li></ul><h3>Market Intelligence &amp; Strategy</h3><ul><li><strong>Trend Analysis:</strong> Track global beauty trends (e.g., clean beauty, waterless formulations, biotechnology ingredients) to proactively pitch innovative solutions to B2B clients.</li><li><strong>Competitor Mapping:</strong> Monitor competitor capabilities, pricing strategies, and manufacturing advancements to maintain a distinct market advantage.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><strong>Industry Experience:</strong> 7 10 years of quantifiable success in B2B sales specifically within the cosmetics, personal care, or ingredient/packaging supply chain.</li><li><strong>Technical Literacy:</strong> Solid understanding of cosmetic manufacturing processes, regulatory frameworks (e.g., FDA, EU cosmetics regulations), and product compliance requirements.</li><li><strong>Proven Track Record:</strong> Demonstrated history of managing sales portfolios valued at $3M+ annually, consistently meeting or exceeding growth targets.</li><li><strong>Network:</strong> An active, clean professional network of decision-makers (Product Developers, Brand Founders, Procurement Directors) within the beauty space.</li><li><strong>Education:</strong> Bachelor's degree in Business, Marketing, Chemical Engineering, or a related field (Cosmetic Science background is a significant plus).</li></ul>Required Skills: Development Business Development Business Sales<p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Join Us At Vodafone, we re not just shaping the future of connectivity for our customers we re shaping the future for everyone who joins our team. When you work with us, you re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p><p>What you ll do As part of Vodafone Business s strategic ambition to become the SME Champion, this role plays a pivotal part in enabling the success of small and medium enterprises through value-driven partnerships, ecosystem engagement, and targeted programs. The SME Ecosystem &amp; Partnerships Lead is responsible for designing and executing initiatives that position Vodafone Business as a trusted growth partner for SMEs. This includes leading the development of strategic alliances, managing partner integrations, launching new SME-focused initiatives, and building a strong support network for startups.</p><p>Job Profile SME Partnerships &amp; Ecosystem Development Identify, evaluate, acquire, and manage strategic partners that complement Vodafone s SME offerings (e.g., digital solutions, fintech, logistics, e-commerce). Develop and manage the Engez and broader SME verticals partner ecosystem. Design partnership frameworks and value propositions that drive mutual growth. Partner Integration &amp; Experience Lead the end-to-end integration process with partners to ensure a seamless and differentiated customer experience. Collaborate with internal product, technology, and commercial teams to ensure efficient onboarding and operational execution. Implement scalable processes and governance models to manage partnerships effectively. SME Alliance Leadership Design and launch the Vodafone Business SME Alliance, a strategic initiative to create a collaborative platform for SMEs, startups, and ecosystem players. Define selection criteria and onboarding processes for partners and startups. Own ongoing engagement strategy including events, thought leadership, co-marketing campaigns, and innovation challenges. Develop KPIs and performance dashboards to track alliance impact and partner performance. Startups Support Program Launch and manage the Vodafone Business Startups Support Program, focused on accelerating growth for early-stage businesses. Partner with incubators, accelerators, and VCs to identify high-potential startups. Curate a suite of Vodafone and partner services (connectivity, cloud, advisory, marketing support) tailored to startup needs.</p><p>Comptencies and Qualifications Deep expertise in strategic partnerships and ecosystem building to create differentiated SME propositions and unlock new growth opportunities through external alliances. Strong commercial and operational acumen in partner management, with experience designing partnership frameworks, governance models, and scalable onboarding processes that deliver mutual value. Proven ability to lead end-to-end partner integration, collaborating across product, technology, sales, and operations to ensure seamless execution and customer experience. Strong knowledge of the SME, startup, and innovation ecosystem, including incubators, accelerators, venture capital networks, and the evolving needs of early-stage and growth businesses. Track record in developing high-impact SME programs and engagement platforms, including alliances, startup support initiatives, co-marketing campaigns, and performance dashboards to measure business and brand impact. Must have technical / professional qualifications: Bachelor s degree in business, Marketing, or a related field, with postgraduate qualifications considered a plus. 7-9 years of experience in B2B marketing, partnerships, ecosystem development, GTM, preferably within telecom, ICT, or technology-led businesses. Strong knowledge of telecom, ICT, and digital business solutions, with the ability to identify partnership opportunities that strengthen SME value propositions. Experience using CRM, analytics, and performance tracking tools to monitor program effectiveness, partner performance, and customer engagement outcomes. Excellent communication, influencing, and stakeholder management capabilities, with the confidence to work across senior internal stakeholders, external partners, and ecosystem players.</p><p>Not a perfect fit? Worried that you don t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you re excited about this role but your experience doesn t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p><p>Who we are We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance. Together we can.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Deep expertise in strategic partnerships and ecosystem building to create differentiated SME propositions and unlock new growth opportunities through external alliances.</li><li>Strong commercial and operational acumen in partner management, with experience designing partnership frameworks, governance models, and scalable onboarding processes that deliver mutual value.</li><li>Proven ability to lead end-to-end partner integration, collaborating across product, technology, sales, and operations to ensure seamless execution and customer experience.</li><li>Strong knowledge of the SME, startup, and innovation ecosystem, including incubators, accelerators, venture capital networks, and the evolving needs of early-stage and growth businesses.</li><li>Track record in developing high-impact SME programs and engagement platforms, including alliances, startup support initiatives, co-marketing campaigns, and performance dashboards to measure business and brand impact.</li><li>Bachelor s degree in business, Marketing, or a related field, with postgraduate qualifications considered a plus.</li><li>7-9 years of experience in B2B marketing, partnerships, ecosystem development, GTM, preferably within telecom, ICT, or technology-led businesses.</li><li>Strong knowledge of telecom, ICT, and digital business solutions, with the ability to identify partnership opportunities that strengthen SME value propositions.</li><li>Experience using CRM, analytics, and performance tracking tools to monitor program effectiveness, partner performance, and customer engagement outcomes.</li><li>Excellent communication, influencing, and stakeholder management capabilities, with the confidence to work across senior internal stakeholders, external partners, and ecosystem players.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Senior Manager - Leasing, Sponsorship and Partnerships is a key leadership role responsible for identifying and developing diverse revenue streams for the Giza Plateau. This includes the development of strategic sponsorship opportunities, creating, and overseeing all commercial leasing activities. This strategic position is vital for enhancing the financial performance and operational excellence of one of the world's most iconic heritage sites.</p><p>Key Responsibilities:</p><p>Sponsorship:</p><ul><li>Develop and implement a comprehensive commercial strategy aimed at diversifying and significantly increasing revenue streams for the Giza Plateau.</li><li>Identify, evaluate, and pursue new and innovative income-generating opportunities aligned with the site's brand, cultural significance, and visitor experience objectives.</li><li>Design and execute a sponsorship strategy to attract local, national, and international corporations and organizations.</li><li>Identify and prospect potential sponsors whose brand values align with the Giza Plateau.</li><li>Develop tiered sponsorship packages offering compelling benefits and visibility.</li><li>Lead negotiations, draft proposals, and finalize sponsorship agreements in collaboration with legal counsel.</li><li>Cultivate and maintain strong, long-term relationships with sponsors, ensuring effective communication and fulfillment of all contractual obligations.</li><li>Oversee the activation of sponsorships and monitor their impact and ROI.</li></ul><p>Leasing:</p><ul><li>Develop and execute a strategic leasing plan to optimize the use of available commercial spaces across the Giza Plateau, maximizing rental income and tenant quality.</li><li>Identify, attract, and secure suitable tenants (e.g., food &amp; beverage, retail, services) that align with the overall visitor experience strategy and brand standards.</li><li>Proactively manage lease renewals, conduct timely rent reviews in accordance with agreements.</li><li>Lead lease negotiations, prepare lease agreements, and manage all aspects of the tenant relationship, in coordination with legal advisors.</li><li>Collaborate closely with internal departments, including Operations, Marketing, Finance, Security, and Curatorial/Historical teams, to ensure alignment of commercial activities with overall site objectives.</li></ul><p>Strategic Partnerships &amp; Alliances :</p><ul><li>Execute a comprehensive business development and partnership framework focused on growth, revenue diversification, and market visibility.</li><li>Establish and maintain strong, productive relationships with external corporate partners, clients, and private sector stakeholders.</li><li>Proactively identify, evaluate, and structure opportunities for long-term strategic alliances, joint ventures, and co-branded initiatives that add value to the destination's commercial spaces.</li><li>Manage the full partnership lifecycle from prospecting, creating tailored pitches, and initial drafts to final execution, performance tracking, and renewal.</li><li>Secure and manage targeted commercial arrangements with key local and international ecosystems, including surrounding hotels, schools, hospitals, and entertainment providers.</li><li>Set, plan, and oversee all commercial on-ground activations, product/service innovations, and joint promotional campaigns within the commercial areas.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Business Administration, Marketing, Finance, Real Estate, Commerce, or a related field.</li><li>Minimum of 12 years of progressive senior-level experience in commercial management, with a strong focus on revenue generation, sponsorship development, retail management, and leasing.</li><li>Exceptional negotiation, influencing, and contract management skills.</li><li>Strong analytical and problem-solving skills with the ability to think creatively.</li><li>Strong financial literacy, budgeting, forecasting, and analytical skills.</li><li>Fluent English is a must.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span >About this Role</span></p><p>We are seeking a highly experienced delivery professional to take full accountability for leading medium to large, complex cross-functional business and technology initiatives. This role is responsible for the full lifecycle of delivery from initiation through execution to value realisation ensuring alignment with strategic objectives and measurable business outcomes. The individual will play a critical role in maintaining governance standards, driving stakeholder alignment, and ensuring financial and operational success across programmes.</p><p>What you ll do</p><ul><li>Lead the end-to-end delivery of complex cross-functional projects, ensuring alignment with agreed scope, timelines, budgets, and quality expectations</li><li>Define and manage project plans, including scope, schedules, resources, financials, and governance frameworks</li><li>Own financial performance, including budgeting, forecasting, cost control, and benefits tracking to deliver committed value</li><li>Identify, assess, and mitigate risks, issues, and dependencies proactively to maintain delivery continuity</li><li>Monitor delivery performance against milestones and success measures; implement corrective actions as required</li><li>Establish governance structures and ensure transparent reporting, maintaining compliance with financial and regulatory standards</li><li>Engage and influence senior stakeholders to support decision-making, resolve challenges, and maintain delivery progress</li><li>Lead cross-functional teams and external partners, ensuring effective transition into business-as-usual operations with defined success measures</li></ul><p>Who you are</p><ul><li>Extensive experience in end-to-end project or programme delivery within complex environments</li><li>Strong capability in governance, risk management, and maintaining robust delivery controls</li><li>Skilled in change management and driving adoption across diverse stakeholder groups</li><li>Knowledgeable in value realisation, benefits tracking, and performance reporting</li><li>Experienced in Agile, SAFe, or hybrid delivery approaches</li><li>Proficient in financial management, budgeting, forecasting, and portfolio alignment</li><li>Familiar with contract, commercial, and financial control practices</li><li>Understanding of service transition, operational readiness, and delivery metrics</li><li>Awareness of AI/GenAI applications within project delivery contexts</li><li>Demonstrates leadership, stakeholder influence, and effective communication at senior levels</li><li>Strong decision-making ability, accountability, and conflict resolution capabilities</li><li>Experience within telecommunications, digital transformation, or large-scale technology delivery environments</li><li>Holds or is working towards relevant certifications such as PMP , PRINCE2 , or Agile frameworks</li><li>Familiarity with delivery tools such as MS Project, Jira, Planview, Clarity, or ServiceNow</li><li>Experience with financial tracking and reporting tools such as SAP, Excel, or Power BI</li></ul><p>Not a Perfect Fit?</p><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><p>What's in it for you</p><ul><li>Opportunity to lead high-impact, complex transformation initiatives across global markets</li><li>Exposure to senior stakeholders and strategic decision-making environments</li><li>A collaborative and inclusive working culture with strong emphasis on ethical practices</li><li>Professional growth towards enterprise portfolio leadership and strategic programme governance</li><li>Access to advanced tools, methodologies, and global best practices in delivery excellence</li></ul><p>What skills you will learn</p><ul><li>Advanced programme and portfolio governance techniques</li><li>Strategic financial management and benefits realisation methodologies</li><li>Stakeholder engagement and executive-level communication</li><li>Application of Agile, hybrid delivery, and AI-enabled project management practices</li><li>Cross-functional leadership within multinational and multi-partner environments</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Extensive experience in end-to-end project or programme delivery within complex environments</li><li>Strong capability in governance, risk management, and maintaining robust delivery controls</li><li>Skilled in change management and driving adoption across diverse stakeholder groups</li><li>Knowledgeable in value realisation, benefits tracking, and performance reporting</li><li>Experienced in Agile, SAFe, or hybrid delivery approaches</li><li>Proficient in financial management, budgeting, forecasting, and portfolio alignment</li><li>Familiar with contract, commercial, and financial control practices</li><li>Understanding of service transition, operational readiness, and delivery metrics</li><li>Awareness of AI/GenAI applications within project delivery contexts</li><li>Demonstrates leadership, stakeholder influence, and effective communication at senior levels</li><li>Strong decision-making ability, accountability, and conflict resolution capabilities</li><li>Experience within telecommunications, digital transformation, or large-scale technology delivery environments</li><li>Holds or is working towards relevant certifications such as PMP , PRINCE2 , or Agile frameworks</li><li>Familiarity with delivery tools such as MS Project, Jira, Planview, Clarity, or ServiceNow</li><li>Experience with financial tracking and reporting tools such as SAP, Excel, or Power BI</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Infrastructure Engineer is responsible for planning, designing, implementing, configuring, optimizing, and supporting enterprise infrastructure solutions across customer and internal environments. The role focuses on Private Cloud, Hybrid Cloud, Virtualization, Compute Infrastructure, Operating Systems, Storage, Backup &amp; Disaster Recovery, Data Center Infrastructure, and Infrastructure Automation technologies. The Infrastructure Engineer ensures that infrastructure platforms are secure, resilient, scalable, highly available, and aligned with customer business requirements and industry best practices. This role acts as a technical delivery resource and trusted advisor, supporting infrastructure assessments, modernization initiatives, migration projects, and operational optimization programs.</p><p>Key accountabilities</p><ul><li>Infrastructure Design &amp; Implementation: Design, implement, and support enterprise infrastructure solutions. Participate in infrastructure assessments, health checks, and architecture reviews. Develop infrastructure designs aligned with customer business and technical requirements. Support infrastructure modernization and transformation initiatives. Create infrastructure build documents, low-level designs, and implementation plans. Participate in solution validation, testing, and acceptance activities. Ensure solutions comply with security, performance, and availability requirements.</li><li>Private Cloud &amp; Virtualization: Deploy and manage private cloud environments. Implement and support virtualization platforms. Configure and manage virtual machines, clusters, and resource pools. Support workload optimization and capacity planning activities. Manage hypervisor environments and virtualization infrastructure. Support hyper-converged infrastructure (HCI) deployments.</li><li>Server &amp; Operating Systems Management: Deploy and manage physical and virtual server infrastructure. Install, configure, patch, and maintain operating systems. Monitor server health, performance, and resource utilization. Support operating system upgrades and lifecycle management. Implement server hardening and security best practices.</li><li>Storage Infrastructure: Configure and manage enterprise storage platforms. Support SAN, NAS, and Software Defined Storage solutions. Monitor storage performance and capacity utilization. Implement storage replication and high-availability solutions. Support storage migration and optimization projects.</li><li>Backup &amp; Disaster Recovery: Implement backup and recovery solutions. Manage backup policies, schedules, and retention strategies. Conduct backup verification and restore testing. Support disaster recovery planning and testing exercises. Ensure recovery objectives (RPO/RTO) are achieved.</li><li>Project Management: Participate in infrastructure implementation projects. Support project planning, estimation, and technical documentation. Coordinate implementation activities with customers and partners. Deliver assigned tasks according to scope, schedule, and quality requirements. Maintain implementation records and project documentation. Support service transition and operational handover activities.</li><li>Stakeholder Management: Collaborate with customers, architects, application teams, security teams, and vendors. Participate in customer workshops and technical discussions. Provide technical recommendations and infrastructure guidance. Support knowledge transfer and operational readiness activities. Maintain effective working relationships with stakeholders.</li><li>Risk Management: Identify infrastructure risks and technical challenges. Recommend mitigation strategies and contingency plans. Support business continuity and disaster recovery initiatives. Escalate critical issues and risks when required. Participate in vulnerability remediation and security improvement activities.</li><li>Compliance &amp; Auditing: Ensure infrastructure services comply with organizational standards and policies. Support ISO 27001, ISO 20000, and NIST-aligned initiatives. Maintain accurate infrastructure documentation and asset inventories. Ensure infrastructure configurations comply with security baselines and hardening standards.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Core competencies, knowledge and experience</p><ul><li>5- 8 years of experience in enterprise infrastructure projects.</li><li>Bachelor s degree in Computer Science, Information Technology, Engineering, or related field.</li><li>Strong understanding of data center technologies and infrastructure architecture.</li><li>Experience with virtualization, private cloud, and hybrid cloud platforms.</li><li>Experience in server, storage, and backup technologies.</li><li>Strong troubleshooting and analytical skills.</li><li>Ability to work independently and within multidisciplinary delivery teams.</li><li>Strong communication and customer-facing skills.</li><li>Excellent command of English.</li></ul><p>Must have technical / professional qualifications :</p><ul><li>Virtualization &amp; Private Cloud: VMware vSphere, VMware Cloud Foundation, Nutanix AHV, OpenStack, Microsoft Hyper-V</li><li>Hybrid &amp; Public Cloud: Microsoft Azure, Amazon Web Services, Google Cloud Platform</li><li>Operating Systems: Windows Server Administration, Linux Administration</li><li>Storage Technologies: SAN / NAS Solutions, Software Defined Storage, Storage Replication Technologies</li><li>Backup &amp; Disaster Recovery: Veeam Backup &amp; Replication, Commvault, Disaster Recovery Solutions</li><li>Automation &amp; Scripting: PowerShell, Python, Terraform, Ansible</li><li>Monitoring &amp; IT Operations: Infrastructure Monitoring Platforms, ITIL Processes, Change Management, Incident Management</li></ul><p>Preferred Certifications</p><ul><li>Infrastructure &amp; Cloud: VMware VCP, Nutanix NCP, Microsoft Azure Administrator, AWS Solutions Architect Associate, RHCSA / RHCE</li><li>Service Management: ITIL Foundation</li></ul><p>Worried that you don t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you re excited about this role but your experience doesn t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p><p></p></section>