Operation Specialist Jobs in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>Job Description</strong></p><br><p>Operations Manager – NFV is responsible for managing and improve local NFV operations through vendor management, optimizing processes &amp; best practices as well as developing a strong local operations team. The key focus is to drive operational efficiency to support sales and growth locally. This role holder will oversee internal teams within Vendor Content + Vendor Operations + oversee outsourced content scanning teams</p><br><p><strong>What’s on Your Plate?</strong></p><br><ul><li>Accountable for local NFV operational performance including both commercial &amp; operational KPI's</li><li>Work with Head of NFV to shape the strategy/plan to achieve targets, ensuring regular reviews and reprioritization</li><li>Work with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support and share any local initiatives</li><li>Work closely with key accounts on performance, opportunities and leverage relationship to build local market insights</li><li>Scope and deliver local initiatives to improve ops metrics quantified with data analysis</li><li>Consistently reviews performance, highlighting successes and areas of improvements supported by a target action plan</li><li>Expert in local operational process/procedures, continually evaluating, simplifying, removing non-value adding tasks and auditing compliance.</li></ul><br>Qualifications<br><p><strong>What Did We Order?</strong>&nbsp;</p><br><ul><li>5-6 years of working experience in same/similar field.</li><li>Direct Line management experience - Ability to Build relationships, motivate peers and manage upwards</li><li>Can work with Tableau. Knowledge of Excel and/or Looker is a good plus.</li><li>Very good analytical skills.</li><li>Very good communicator and collaborator at all levels.</li><li>Back up your opinions with data and clear well-structured cases.</li><li>You are execution focused and have a proven record of success in complex environments.</li><li>Results-driven, high-performing, high-quality work attitude.</li></ul><br><br> </div>

<h2>Job Description</h2><h3>Key Responsibilities</h3><ul><li>Management and coordination of daily operational tasks to ensure smooth workflow according to the established timeline.</li><li>Supervision of the organization's digital assets, such as business management systems, accounting platforms, and communication tools, to ensure their stability and updates.</li><li>Act as the primary point of contact for monitoring projects and tasks with relevant stakeholders and ensuring their delivery at high quality.</li><li>Prepare detailed periodic reports on performance and workflows and submit them to management.</li><li>Draft and monitor administrative communications, and organize files and work documents securely and accessibly.</li><li>Propose and implement improvements to workflows to increase efficiency and reduce turnaround time.</li></ul><h2>Working Days and Hours</h2><ul><li><strong>Working Days:</strong> Sunday to Thursday.</li><li><strong>Working Hours:</strong> 8 hours daily, with flexibility to be discussed during the personal interview.</li></ul><h2>Essential Requirements</h2><ul><li>Previous experience in administrative coordination, operations, or project management (1 to 3 years).</li><li>Excellent proficiency in dealing with digital assets and business management systems (Business Managers / Digital Assets).</li><li>Outstanding written and verbal communication skills.</li><li>Strong problem-solving abilities, prioritization skills, and the capacity to manage multiple tasks efficiently.</li></ul><h2>Benefits</h2><ul><li>Competitive monthly salary based on experience and competence.</li><li>Flexible working environment that allows significant room for professional development and growth.</li><li>Opportunities for promotion and taking on regional responsibilities as the scope of operations expands.</li></ul><h2>Skills</h2><ul><li>Experience of no less than 1 to 3 years in administrative coordination, customer service, or operations management.</li><li>Exceptional communication skills via phone, with a high level of proficiency in speaking and responding to customer inquiries.</li><li>High professionalism in managing electronic communications (emails) and drafting responses clearly.</li><li>Good skills in graphic design, such as using Canva or Adobe programs, for creating and designing materials for social media.</li><li>Ability to interact with digital assets and business management systems, such as Meta systems.</li><li>Strong problem-solving abilities, prioritization skills, and the capacity to manage multiple tasks efficiently.</li><li>Proficiency in using Microsoft Office programs and Google Workspace applications.</li><li>Attention to detail and a keen awareness of details.</li></ul><h2>Preferred Candidate</h2><ul><li><strong>Years of Experience:</strong> 3–5 years</li><li><strong>Residence Location:</strong> Egypt</li><li><strong>Degree:</strong> Bachelor's Degree / Higher Diploma</li><li><strong>Career Level:</strong> Mid Career</li><li><strong>Major:</strong> Business Administration</li></ul>

Job Overview:We are seeking a dynamic and experienced Operations Manager to oversee the strategic and operational aspects of our mall. The ideal candidate will excel in fostering relationships with tenants, optimizing operational efficiency, and enhancing the overall customer experience. Key Responsibilities:Business Planning: Develop a comprehensive business plan for the mall, encompassing all critical components of mall operations to drive success and growth. Tenant Relations: Cultivate and maintain long-term, beneficial relationships with existing tenants and retail groups to secure ongoing and future business opportunities. Operational Coordination: Implement and uphold approved procedures and systems across all mall functions, ensuring seamless collaboration among internal departments to meet business objectives and enhance tenant and customer experiences. Maintenance Management: Collaborate with department heads to prepare and oversee plans for regular and periodic maintenance, ensuring high-quality execution and adherence to schedules. Financial Oversight: Manage the collection of dues from tenants, ensuring compliance with contractual terms and timely resolution of any financial issues. Complaint Resolution: Address tenant complaints and demands efficiently, working proactively to identify and eliminate the root causes while adhering to legal and contractual obligations. Legal Compliance: Ensure all mall operations and tenant interactions are conducted in accordance with applicable legal standards and regulations. Brand Management: Develop and maintain a strong corporate mall identity, ensuring compliance with brand guidelines and promoting a cohesive image. Customer Service Enhancement: Take initiative to improve customer service within the mall, implementing strategies that enhance the shopping experience. Additional Responsibilities: Perform other tasks as assigned to support the overall objectives of the mall. Job Requirements:MBA in Management or related field is preferred. Minimum of 5 years of experience in mall management or a similar role. Strong business acumen with a solid understanding of commercial facilities management. Proven experience in managing leasing contracts, negotiations, and tender management. Excellent communication and interpersonal skills, with a customer-oriented mindset.

Job Summary<br><br>We are looking for an experienced Application Operations Engineer to support the stability, availability, performance, and continuous improvement of enterprise applications. The role covers application operations across incident, problem, change, release, backup/recovery, disaster recovery, and service improvement activities.<br><br>Key Responsibilities<br><br> Manage L2/L3 functional incidents, including participation in incident bridges and escalation management. Perform incident and problem management, including incident trend analysis and implementation of permanent fixes. Develop and manage Service Improvement Plans. Support release schedule and planning activities. Plan and coordinate Change Requests (CRs), including risk and impact assessments. Perform application-layer change implementation and conduct post-implementation reviews. Handle application configuration requests. Monitor application performance and availability. Perform event correlation and investigate application-related events. Manage application capacity and performance. Develop and test application recovery procedures. Configure application backups and execute application and data restores. Participate in and execute Disaster Recovery (DR) tests. Perform OS, database, and middleware hardening activities. Apply patches and updates to application components. Maintain accurate CMDB records for application components. Collaborate with relevant technical teams to ensure application stability and service availability<br><br><br>Requirements<br><br>Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Relevant experience in Application Operations / Application Support in an enterprise environment. Strong hands-on experience with L2/L3 application incident and problem management. Experience with change management, release planning, and application-layer change implementation. Experience conducting risk and impact assessments for application changes. Hands-on experience with application performance and availability monitoring and event correlation. Experience with application backup, restore, and recovery procedures. Experience participating in or executing Disaster Recovery (DR) tests. Good understanding of OS, database, and middleware hardening and patching. Experience with capacity and performance management. Experience maintaining CMDB application component records. Strong troubleshooting, analytical, escalation management, and communication skills. Ability to work with multiple technical teams during major incidents and incident bridges

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About the role</strong><br>dopay is digitizing payroll for businesses across Egypt and helping workers access their earnings with dignity. As we scale, our Revenue and Operations teams need a single source of truth - one person who owns how we measure performance, where the data lives, and what it tells us to do next.<br>This is that role.<br>You'll be the analytical backbone for two of dopay's most strategic functions. You'll design the KPIs we run the business on, build the Looker dashboards that surface them, and own the semantic layer in LookML so that "active customer," "revenue," and "operational throughput" mean the same thing in every meeting. You'll work side-by-side with Revenue leaders to understand what's working in the funnel, and with Operations to find friction in onboarding, processing, and support. You'll partner closely with our Engineering and Data teams to ensure the BigQuery layer is clean, complete, and accessible.<br>This is not a role for someone who waits for tickets. We need someone who walks into a Revenue weekly, sees a number trending sideways, and shows up Monday with three hypotheses and the data to test them.<br><strong>What you'll own</strong><br><ul><li>The KPI framework for Revenue and Operations. Define, document, and maintain the metrics that matter - from acquisition and activation through retention, expansion, and operational SLAs. Get cross-functional alignment on definitions and defend them.</li><li>The Looker semantic layer (LookML). Build and maintain explores, views, and derived tables so business users can self-serve without breaking things. Treat the model like production code.</li><li>Dashboards that drive action, not just inform. Every dashboard should answer a clear business question and surface what to do next. No vanity metrics. No 40-tile graveyards.</li><li>Deep-dive analysis. Funnel diagnostics, cohort behavior, pricing and discount effectiveness, operational bottleneck analysis, customer health scoring. Bring hypotheses, not just charts.</li><li>The data partnership with Engineering. Work with the tech team to ensure all relevant data flows into BigQuery cleanly and on time. Spec what's missing. Catch what's broken. Advocate for instrumentation when product decisions outrun our data.</li><li>Stakeholder enablement. Train Revenue and Ops leaders to use Looker confidently. Reduce ad-hoc requests by making self-service genuinely possible.</li><li>Forecasting and planning support. Partner on revenue forecasts, capacity planning, and goal-setting with grounded, defensible numbers.</li></ul><br><strong>Requirements</strong><br><strong>What we're looking for</strong><br>Experience:<br><ul><li>4+ years in business analytics, analytics engineering, or revenue/operations analytics, ideally in fintech, B2B SaaS, or a high-growth operational business</li><li>Demonstrated ownership of a BI environment end-to-end - not just dashboard authoring, but data modeling and stakeholder partnership</li></ul><br>Technical:<br><ul><li>Expert SQL. You can write performant queries against BigQuery without thinking twice</li><li>Strong Looker experience required, including LookML development (explores, views, derived tables, persistent derived tables, access controls)</li><li>Comfort with BigQuery: partitioning, cost-aware querying, scheduled queries</li><li>Bonus: dbt, Python for analysis, Git-based workflows for LookML version control</li></ul><br>Business judgment:<br><ul><li>You understand revenue mechanics - funnels, cohorts, retention, unit economics - and can connect a metric to a decision</li><li>You're comfortable in operations conversations: SLAs, throughput, error rates, capacity</li><li>You ask "so what?" before you ask "how do I chart this?"</li></ul><br>Communication:<br><ul><li>You can explain a cohort retention curve to a non-technical commercial leader without losing them, and to an engineer without insulting them</li><li>You write clear documentation and you actually maintain it</li><li>Egyptian Arabic and English fluency strongly preferred for stakeholder work</li></ul><br>Mindset:<br><ul><li>Self-directed. You don't need a ticket queue to know what's important</li><li>Opinionated about data quality, naming conventions, and KPI hygiene - and diplomatic about defending those opinions</li><li>Energized by ambiguous problems in fast-moving environments</li></ul><strong>What this role is not</strong><br>To save everyone time:<br><ul><li>This is not a junior data analyst role. We need someone who has owned analytics for a business function before</li><li>This is not a pure data engineering role. You'll partner closely with Engineering, but you won't own pipelines, infrastructure, or warehouse architecture</li><li>This is not a data science role. There's room for predictive work over time, but the immediate need is descriptive and diagnostic excellence</li></ul><br><strong>Benefits</strong><br><strong>Why dopay</strong><br>We're building the financial infrastructure that lets every worker in Egypt get paid digitally, securely, and with dignity - and lets every employer run payroll without the friction that's defined the category for decades. We work with SME, mid-market, and enterprise clients and operate at a scale where the decisions you support will move real numbers for real people.<br>You'll work directly with senior leadership, see the impact of your analysis in the room, and help shape how a category-defining company runs itself.<br> </div>

Company Description HARTH is a tea and botanical company rooted in Egyptian heritage and designed for a contemporary global audience. Focused on quality, craftsmanship, and cultural depth, HARTH develops refined teas, tisanes, and hospitality experiences that reinterpret tradition through a modern lens. Beyond product, the company operates across retail, hospitality, events, and experiential concepts, with a strong emphasis on design, materiality, and thoughtful execution.<br><br>Role Description The Operations Officer (Procurement & Logistics) is a full-time, on-site role based in Cairo, Egypt. This role supports end-to-end procurement processes, including sourcing suppliers, requesting quotations, comparing offers, and placing purchase orders for packaging, raw materials, and other operational needs. The associate coordinates logistics activities such as scheduling deliveries, tracking shipments, managing inventory levels, and ensuring timely replenishment of stock. Daily tasks include maintaining accurate records, updating systems and spreadsheets, preparing basic reports, and communicating with suppliers, internal teams, and external partners to resolve issues and ensure smooth operations. The role also involves monitoring quality and delivery performance, supporting cost optimisation initiatives, and contributing to continuous improvement of procurement and logistics workflows.<br>Decision-making authorityThe postholder decides reorder timing and quantity, selects between approved suppliers, sets fulfilment and dispatch arrangements, and resolves customer order issues including replacements within an agreed limit. These decisions do not require prior approval. Pricing changes, new supplier relationships, and any commitment beyond an agreed value are referred to the Founder.<br>Qualifications Strong operations skills, including procurement coordination, logistics support, and inventory management. Effective interpersonal skills to collaborate with suppliers, internal teams, and external partners. Analytical skills to compare quotations, track costs, monitor stock levels, and prepare simple operational reports. Clear communication skills for email, phone, and in-person interactions, and for documenting processes and updates. Customer service mindset with a focus on reliability, responsiveness, and meeting internal and external expectations. Ability to work on-site in Cairo, Egypt, manage multiple tasks, and adapt in a fast-paced, growing consumer brand environment. Proficiency with spreadsheets and basic business software including Notion; familiarity with inventory or ERP systems is a plus. Relevant education in business, supply chain, operations, or a related field, or equivalent practical experience. Experience in FMCG, food & beverage, or retail operations is an advantage; interest in herbal tea and design-led products is beneficial<br>Years of experience are less important to us than evidence of having done this work. Candidates who can point to specific supply chains they have run are encouraged to apply regardless of length of service.<br>Working pattern This is a six-day-per-week role, compensation is discussed at first interview. The role offers direct ownership of the company's supply chain, and responsibility from the outset.<br>How to apply Please send your CV to info@harthtea.com , together with a covering note of no more than one paragraph describing a shipment or supplier problem you resolved, what you did, and what it cost the business. Applications are ongoing on a rolling basis. We respond to every application we receive.

<p>*About noon*&nbsp;<br><br>noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we’re six years in, but only 5% done.&nbsp;<br><br>noon’s mission: every door, every day.<br><br><br>*What you’ll do:*&nbsp;<br><br>Maintain and improve the ground operations performance with assistant managers &amp; hub in-charge in terms of delivery, pick up, and all related aspects to comply with the company quality of service standards and Measures.&nbsp;<br>Strategically plan and manage logistics or internal operations.&nbsp;<br>Creating adequate team structure and managing various operational teams.&nbsp;<br>Manage day to day operations in the network to ensure meeting of internal SLA’s along with productivity, cost and company targets.&nbsp;<br>Regularly analyze the nature of the business and customer feedback to modify the order lifecycle through technology, automation, process improvements which culminate in better experience overall.&nbsp;<br>Work with Assistant manager &amp; station manager on setting the yearly objectives and expansion/development plans.&nbsp;<br>Scaling the team and the processes to support the growth of the company.&nbsp;<br>Revamping processes: Challenging established processes and implementing new processes to adapt to the fast growth of Noon.&nbsp;<br>Regularly analyze the nature of the business and customer feedback to modify the order lifecycle through technology, automation, process improvements which culminate in better experience overall.&nbsp;<br>Regularly analyze the nature of the business and customer feedback to modify the order lifecycle through technology, automation, process improvements which culminate in better experience overall.&nbsp;<br>Keep track of quality, quantity, delivery times, transport costs and efficiency.&nbsp;<br>Direct, optimize and coordinate full order cycle&nbsp;<br>Working closely with the Noon’s central team to share and implement global best practices&nbsp;<br>Mentor and develop operation leaders to take up management positions across the noon operational network&nbsp;<br><br><br><br>*What you’ll need:*&nbsp;<br><br>Bachelor’s Degree in Logistics or Supply Chain Management or a similar role&nbsp;<br>Minimum 5 years of experience in E-commerce in a related field&nbsp;<br>Strong experience in working as a business partner in delivering better decision support and enabling strategic initiatives which help to improve organization financial performance.&nbsp;<br>Excellent analytical skills as well as strong business acumen.&nbsp;<br>Excellent interpersonal and communication skills, with the ability to build relationships with internal and external stakeholders.&nbsp;<br>Develop project &amp; program work plan and ensure compliance with relevant&nbsp;<br>Stakeholders.&nbsp;<br>Recruit, lead and build a high-performance Project and Program team with ongoing performance reviews.&nbsp;<br>Demonstrated ability to work in a multicultural environment and establish harmonious and effective working relationships both within and outside the organization.&nbsp;<br>Promote efficient and effective logistics &amp; supply chain management &amp; processes.&nbsp;<br>Analytical ability (e.g., pivot tables, lookup functions) to gather and interpret data to further develop, recommend and implement solutions&nbsp;<br>Who will excel?<br><br>*We’re looking for*&nbsp;<br>people with high standards, who understand that hard work matters.&nbsp;<br>You need to be relentlessly resourceful and operate with a deep bias for action.&nbsp;<br>We need people with the courage to be fiercely original.&nbsp;<br>noon is not for everyone; readiness to adapt, pivot, and learn is essential.</p>

الوصف الوظيفي: يتولى منسق العمليات مسؤولية دعم وتنظيم سير العمليات اليومية داخل الشركة لضمان تحقيق أهداف العمل بكفاءة وفعالية. يعمل كحلقة وصل بين مختلف الأقسام، ويضمن تنفيذ السياسات والإجراءات التشغيلية بسلاسة. المهام والمسؤوليات: تنسيق ومتابعة تنفيذ الخطط التشغيلية اليومية. التواصل مع الأقسام المختلفة لضمان سير العمل وانسيابية العمليات. إعداد التقارير الدورية عن أداء العمليات وتقديمها للإدارة. معالجة المشكلات التشغيلية وحلها بشكل سريع وفعال. المساهمة في تحسين العمليات وتطوير الإجراءات التشغيلية. الالتزام بتطبيق معايير الجودة والسلامة المهنية. المؤهلات والمتطلبات: شهادة جامعية في إدارة الأعمال أو مجال ذي صلة. خبرة سابقة في مجال التنسيق أو العمليات (يفضل). مهارات تواصل وتنظيم ممتازة. القدرة على العمل تحت الضغط وإدارة الأولويات. إتقان استخدام برامج الحاسب الآلي (Microsoft Office). مهارات تحليلية وحل المشكلات. مزايا العمل: راتب مجزي. بيئة عمل محفزة. فرص للتطوير المهني. <p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 2</li><li>نظام الورديات: صباحية و مسائية</li><li>المزايا: تأمين صحي، تأمين اجتماعي، بدل انتقال، وجبات، ساعات إضافية</li></ul>

Company Description IAN for Business Management is an innovative online recruitment platform that connects businesses with exceptional talent. The company focuses on simplifying hiring by providing detailed, pre-screened candidate profiles to help organizations quickly identify the right fit. Employers gain access to a diverse pool of professionals, while job seekers can showcase their skills and experience to leading companies. Through user-friendly tools and dedicated support, IAN empowers both employers and candidates to achieve their hiring and career goals. The organization is committed to modernizing recruitment and creating efficient, transparent hiring experiences. Role Description The Real Estate Operations Manager will oversee daily real estate activities, including property management, leasing coordination, and tenant relations. Responsibilities include monitoring occupancy and rental performance, supervising on-site staff, and ensuring properties are maintained to organizational standards. The role involves coordinating with legal, finance, and maintenance teams, tracking contracts, and supporting compliance with relevant regulations and company policies. The Real Estate Operations Manager will also contribute to process improvement, reporting, and implementation of operational strategies to maximize asset performance. This is a full-time, on-site role based in Cairo. Qualifications Experience in real estate operations, including property management, leasing processes, and tenant coordination. Strong organizational and administrative abilities, with proficiency in scheduling, documentation, and contract tracking. Solid analytical and reporting skills, including the ability to interpret financial and occupancy data and prepare clear operational reports. Effective communication and stakeholder management skills, with the ability to collaborate with internal teams, service providers, and clients. Proficiency in common office software and property management tools or CRM systems. Ability to work on-site in Cairo, manage multiple priorities, and respond quickly to operational issues. Bachelor’s degree in Business, Real Estate, Management, or a related field is preferred. Previous experience in a real estate or facilities management environment is highly beneficial.

Job Summary<br><br>The Senior Sales Operations Admin is responsible for overseeing and coordinating sales operations activities to ensure smooth execution of business processes and effective collaboration between the Sales team and internal departments.<br><br>The role acts as a key operational point of contact for Sales, ensuring timely follow-up on business requests, maintaining accurate sales data and reports, monitoring pending activities, resolving operational issues, and supporting continuous process improvement.<br><br>The position requires strong organizational and analytical skills, excellent stakeholder management, and the ability to independently manage multiple priorities while ensuring operational efficiency and compliance with company procedures.<br><br>Accountability & Responsibilities<br><br>Oversee daily Sales Operations activities and ensure smooth coordination between the Sales team and internal departments, including Finance, Logistics, Procurement, HR, and other business units. Act as a key point of contact for Sales-related operational requests and ensure timely execution and closure. Follow up on sales processes, approvals, and pending requests while proactively identifying and escalating delays. Monitor the progress of sales-related activities and provide regular updates to relevant stakeholders and management. Prepare, analyze, maintain, and update sales reports, trackers, dashboards, and operational records. Ensure the accuracy and completeness of sales data and operational documentation. Coordinate required approvals and ensure all supporting documents are completed accurately and within deadlines. Support the Sales team in resolving operational issues that may impact the sales cycle. Coordinate cross-functional meetings and follow up on agreed actions and deadlines. Maintain accurate records of customer-related operational activities and ensure proper documentation. Analyze operational processes and identify opportunities for improvement and increased efficiency. Recommend and support the implementation of process improvements and operational enhancements. Monitor recurring operational issues and coordinate with relevant departments to identify and implement appropriate solutions. Ensure compliance with company policies, procedures, and internal controls. Prepare operational updates and reports for management when required. Support the Sales team with ad-hoc operational and administrative requirements. Provide guidance and support to junior Sales Operations team members when required.<br><br>Requirements<br><br>1 – Required Experience<br><br>Bachelor’s degree in Business Administration, Commerce, or a related field.5 years of experience in Sales Operations, Sales Administration, Sales Coordination, or a similar role. Proven experience in coordinating with multiple departments and managing cross-functional processes. Previous experience handling sales reports, trackers, operational data, and follow-up activities. Experience managing multiple requests and stakeholders simultaneously. Strong experience in monitoring processes, identifying delays, and ensuring timely completion. Previous experience in process improvement or operational enhancement is preferred.<br><br>2 – Technical Skills<br><br>Microsoft Excel – Advanced level. Strong proficiency in Microsoft Office Suite. Experience with CRM systems. Experience with ERP systems is preferred. Strong reporting and data management skills. Ability to analyze sales and operational data and prepare meaningful reports. Familiarity with dashboards and data visualization is a plus.<br><br>3 – Soft Skills<br><br>Excellent communication and interpersonal skills. Strong stakeholder management skills. Excellent coordination and follow-up abilities. Strong analytical and problem-solving skills. Excellent time management and prioritization skills. High attention to detail and accuracy. Ability to manage multiple priorities and work under pressure. Proactive mindset with strong ownership and accountability. Strong teamwork and collaboration skills. Ability to work independently with minimal supervision. Professional attitude and strong business awareness.

About noon: We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a Growth Manager who can help us move even faster.<br>Noon’s fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG & grocery products with delivery within 15-minutes. Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.noon’s mission: Every door, every day.<br>What you'll do: As a Vendor Operations Manager, you will be responsible for overseeing and optimizing the performance of third-party 3PL vendors(interims of pickers, workers etc hiring).● Collaborate with internal teams including warehouse and Darkstores to troubleshoot and resolve vendor-related issues.● Monitor vendor 3PL performance metrics such as absenteeism, attrition, shift timing adherence. ● Support new 3PL vendor onboarding by ensuring proper documentation, system setup, and process training.● Provide regular feedback and performance reviews to vendors, helping them align with noon’s service expectations.● Conduct audits on vendor 3PL campsites, transportation facilities.● Prepare reports and analysis on vendor performance for internal review and strategic planning.● Escalate high-impact issues and support resolution in coordination with key stakeholders.● Ensure all operations align with company policies and customer service standards.<br>What you'll need ● Bachelor’s Degree in Business, Supply Chain, Operations, or a related field● 5+ years of experience in vendor operations, supply chain, or fulfillment hiring roles, preferably in e-commerce or retail● Strong understanding of vendor 3PL lifecycle management and fulfillment processes● Proficiency in data analysis and reporting tools (Excel, Google Sheets; SQL is a plus)● Excellent communication, negotiation, and problem-solving skills● Ability to manage multiple vendor relationships while maintaining high attention to detail● A proactive approach to identifying challenges and driving solutions● Comfortable working in a fast-paced, high-volume operational environment<br>Who will excel:● We’re looking for people with high standards, who understand that hard work matters● You need to be relentlessly resourceful and operate with a deep bias for action.● We need people with the courage to be fiercely original.● noon is not for everyone; readiness to adapt, pivot, and learn is essential

Sales Operations Administrator (Sales Coordinator)???? Location: Heliopolis, Cairo, Egypt???? Industry: PVC Raw Materials Import & Distribution Department: Sales Reports To: Sales Manager About the Role We are looking for a proactive and organized Sales Operations Administrator (Sales Coordinator) to join our growing sales team. This role is ideal for someone who enjoys coordinating sales activities, supporting field sales representatives, maintaining accurate CRM data, and ensuring exceptional customer follow-up. You will act as the operational backbone of the sales department, helping the Sales Manager monitor team performance, improve customer engagement, and streamline sales operations. If you have experience in B2B sales coordination, CRM systems (preferably Odoo), and enjoy working in both office and field environments, we'd love to hear from you. Key Responsibilities Sales Team Coordination Monitor and follow up on the daily activities of Sales Representatives, ensuring customer visits, calls, and outcomes are accurately recorded in the CRM system. Track representatives' weekly route plans and sales activities. Prepare weekly and monthly performance reports covering customer visits, quotations, sales orders, and collections. Conduct joint customer visits with Sales Representatives when required to support key accounts, assess performance, or resolve customer issues. Assist in onboarding and training new Sales Representatives on company products, sales processes, and CRM usage. Customer Relationship Management Register new customers in the CRM system with complete and accurate commercial information. Follow up with inactive or unresponsive customers and coordinate with the assigned Sales Representative to re-engage them. Conduct after-sales follow-up to ensure successful delivery, customer satisfaction, and timely resolution of complaints. Route customer inquiries to the appropriate Sales Representative or internal department. Sales Reporting & Marketing Coordination Prepare comprehensive monthly reports highlighting new customers, inactive customers, sales opportunities, and market insights. Coordinate with the marketing agency regarding social media campaigns, customer inquiries, and lead management. Monitor lead conversion from inquiry to quotation and ultimately to sales. Recruitment Support Conduct initial screening interviews for Sales Representative candidates. Coordinate shortlisted candidates with the Sales Manager for further interviews. Qualifications Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.3–5 years of experience in Sales Coordination, Sales Operations, or Customer Relationship Management. Previous experience in B2B sales is required. Experience within raw materials, industrial trading, manufacturing, or import companies is highly preferred. Hands-on experience with Odoo ERP or similar CRM systems. Advanced Microsoft Excel and Microsoft Office skills. Professional working proficiency in English and native Arabic. Skills & Competencies Excellent organizational and coordination skills. Strong communication and interpersonal abilities. Ability to build positive relationships with customers and sales teams. Strong follow-up skills with a proactive approach to problem-solving. High attention to detail and accuracy in reporting. Ability to analyze sales performance and identify improvement opportunities. Team-oriented with the confidence to support and guide Sales Representatives. Ability to work effectively in a dynamic, fast-paced environment. Additional Requirements Willingness to conduct local customer visits when required. A valid driving license is preferred. Own transportation is an advantage.

Key Responsibilities:<br>Dealing with Suppliers, Tour Leaders & Guides. Ready for re-locating and traveling to meet suppliers, check quality and connect the office operations team with the ground operations. Interacting with them via various channels phone, chat, email, etc Providing the best freelance tour guides who are the leaders in the market. Managing last-minute bookings at different times. Having experience in daily tours, multi-day tours & full packages. Collecting daily feedback for the ongoing tours & packages. Maintaining the tour quality with Suppliers, Guides & Leaders. Managing and focusing on better relations with the suppliers. Respecting the company rules and regulations. Fast learning and flexibility to deal with other departments. Answering all queries from the Sales & Guest Relations Team. Participating in planning and launching different products. Evaluating suppliers, tour guides and issuing appropriate feedback forms. Communicating with customers before the tour to update pick-up timings and tour details. Staying connected with the customers during the tour, collecting feedback and comments related to it. Making follow-up calls to the customers, checking for their satisfaction, and requesting them to write a review about their experience with us. Analyzing and resolving customer complaints, ensuring excellent service standards.<br>Required Skills:Bachelor's Degree in Tourism, Hospitality, or a related field. Fluency in English is essential, with proficiency in additional languages relevant to the market considered an advantage. Demonstrated ability to manage multiple tasks concurrently, including handling bookings and coordinating with service providers such as transportation companies, suppliers, and tour guides. Excellent time management skills to ensure smooth and timely execution of operations. Strong verbal and written communication skills to effectively engage with clients, travel partners, and team members. Familiarity with travel booking platforms for tours and meet & assist services is required. Capacity to think quickly and implement practical solutions for last-minute changes, cancellations, or unexpected travel issues such as delays or overbookings. Skilled in resolving customer complaints and conflicts professionally and efficiently. High level of accuracy in processing bookings, handling payments, and maintaining travel itineraries to ensure error-free operations. 2 years of proven experience as an Operations Agent in the tourism industry. Ability to up-sell additional services and negotiate favorable deals with service providers to enhance both customer satisfaction and profitability. Proficiency in Microsoft Office, particularly Excel.

Key Responsibilities:<br>Dealing with Suppliers, Tour Leaders & Guides. Ready for re-locating and traveling to meet suppliers, check quality and connect the office operations team with the ground operations. Interacting with them via various channels phone, chat, email, etc Providing the best freelance tour guides who are the leaders in the market. Managing last-minute bookings at different times. Having experience in daily tours, multi-day tours & full packages. Collecting daily feedback for the ongoing tours & packages. Maintaining the tour quality with Suppliers, Guides & Leaders. Managing and focusing on better relations with the suppliers. Respecting the company rules and regulations. Fast learning and flexibility to deal with other departments. Answering all queries from the Sales & Guest Relations Team. Participating in planning and launching different products. Evaluating suppliers, tour guides and issuing appropriate feedback forms. Communicating with customers before the tour to update pick-up timings and tour details. Staying connected with the customers during the tour, collecting feedback and comments related to it. Making follow-up calls to the customers, checking for their satisfaction, and requesting them to write a review about their experience with us. Analyzing and resolving customer complaints, ensuring excellent service standards.<br>Required Skills:Bachelor's Degree in Tourism, Hospitality, or a related field. Fluency in English is essential, with proficiency in additional languages relevant to the market considered an advantage. Demonstrated ability to manage multiple tasks concurrently, including handling bookings and coordinating with service providers such as transportation companies, suppliers, and tour guides. Excellent time management skills to ensure smooth and timely execution of operations. Strong verbal and written communication skills to effectively engage with clients, travel partners, and team members. Familiarity with travel booking platforms for tours and meet & assist services is required. Capacity to think quickly and implement practical solutions for last-minute changes, cancellations, or unexpected travel issues such as delays or overbookings. Skilled in resolving customer complaints and conflicts professionally and efficiently. High level of accuracy in processing bookings, handling payments, and maintaining travel itineraries to ensure error-free operations. A minimum of 3 years of proven experience as an Operations Agent in the tourism industry. Ability to up-sell additional services and negotiate favorable deals with service providers to enhance both customer satisfaction and profitability. Proficiency in Microsoft Office, particularly Excel.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>inD&nbsp;is a regional leader in B2B exhibitions and events with a team of over 1,000 colleagues&nbsp;operating&nbsp;across the Middle East, South Asia, Africa - and beyond. &nbsp;</p><br><p>As a partnership between Informa PLC, the world's leading B2B live events organisation, and DWTC, the region's foremost business enabler and global events powerhouse,&nbsp;inD&nbsp;brings together unparalleled&nbsp;expertise&nbsp;and regional leadership. &nbsp;</p><br><p>A subsidiary of Informa PLC, a publicly listed company on the London Stock Exchange,&nbsp;inD&nbsp;combines international scale and industry-leading knowledge with a strong portfolio of large-scale B2B event intellectual property.&nbsp;</p><br><p>inD&nbsp;(pronounced "indee") brings together over 40 major B2B event brands spanning high-growth sectors including Healthcare (WHX Dubai), Energy (Middle East Energy), Aviation (Dubai Airshow), Food &amp; Beverage (Gulfood), Technology (GITEX GLOBAL), and Information Security (GISEC GLOBAL). &nbsp;</p><br><br>Job Description<br><p><strong>This role is based in our&nbsp;Cairo Festival City Business Park, New Cairo, Cairo, Egypt&nbsp;office.</strong></p><br><p><strong>Reports to:&nbsp;</strong>Sales Operations Manager</p><br><p><strong>The Role:</strong></p><br><p>The Sales Operations Executive supports a business unit sales team, who are selling across different regions, multiple brands (products/events) and customers. Sales Operations is a pivotal new function within the business, providing structured sales administration, Salesforce (CRM) support, data analysis, reporting and information entry support to Sales teams.</p><br><p>The Sales Operations Executive will report into the Sales Operations Team Manager. They will have knowledge and understanding of the Sales tools such as Salesforce and provide support in the set-up and management of Sales Pipelines within Salesforce.</p><br><p>Furthermore, the role will assist in the management of data quality, accuracy, and consistency for the business unit, whilst also be on hand to support specific business unit reporting or analysis requirements.</p><br><p><strong>Job Responsibilities</strong></p><br><p><strong>CRM management</strong></p><br><ul><li>Manage and update Salesforce (CRM) and associated Sales order processing tools with sales contracts.</li><li>Providing the forms (text) for: sales, stand upsells, promo opportunities, catalogue, stand sharing forms for the online customer tools and contract creation.</li><li>Ensure to raise awareness on any issues faced with platforms used and communicate this with relevant stakeholders</li><li>Supports the product set up (events, sponsorship, digital and print).</li></ul><p><strong>Sales support</strong></p><br><ul><li>Assist with administrative activities in support of forecasting, preparing presentations for budget and strategy meetings.</li><li>Key liaison point with Internal Teams such as Customer Service, Shared Services (Billings) and Event Operations</li><li>Ensure to liaise and resolve Service Cloud cases communicationg to relevant stakeholders within required SLA</li><li>Process Agent / Pavilion contracts and all Marketing Solutions contracts (complex contracts)</li></ul><br>Qualifications<br><ul><li>Ability to proactively handle and respond to queries from internal customers</li><li>Experience in working with Salesforce</li><li>Experience of data analysis and manipulation</li><li>Good knowledge of Excel</li><li>Well organised and good time management</li><li>Eye for detail and problem solving</li><li>Interpersonal skills, confident personality, high level of enthusiasm</li><li>Proven ability to work under pressure</li><li>Ability to work in a matrix organisation</li></ul><p><strong>Desired:</strong></p><br><ul><li>Experience in working with Salesforce CRM</li><li>Previous experience in the B2B / B2C events industry</li><li>Experience with Expocad, A2Z or similar floor planning tools</li></ul><br>Additional Information<br><p>inD&nbsp;is a venture that&nbsp;represents&nbsp;the future of B2B events - combining local market leadership with international scale and&nbsp;expertise.&nbsp;inD&nbsp;offers the unique opportunity to work with world-class B2B event brands while being at the forefront of the region's rapid economic growth and Dubai's transformation into a global IP and knowledge hub.&nbsp;</p><br><p>inD&nbsp;is not just&nbsp;participating&nbsp;in the industry's evolution,&nbsp;it's&nbsp;actively shaping it. With strong financial backing, ambitious growth&nbsp;targets&nbsp;and a portfolio of market-leading brands,&nbsp;inD&nbsp;represents&nbsp;an exceptional opportunity to build your career in one of the world's most dynamic business environments.&nbsp;</p><br><p>Colleague experience is&nbsp;very important&nbsp;at&nbsp;inD.&nbsp;You will be joining a supportive,&nbsp;diverse&nbsp;and ambitious team that welcomes candidates from all backgrounds.&nbsp;</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><span>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></span></span></p><br><br><p><span><span><span>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.</span></span></span></p><br><br><p><span><span><span><b>We connect. We inspire.</b></span></span></span></p><br><br><p><strong>-</strong></p><br><br><p><strong>Business Operations Administrator</strong><br><strong>Location</strong>: Egypt<br><strong>Contract Type</strong>: Fixed-Term Contract<br><strong>Pay Grade:</strong> 4<br><strong>Closing date:</strong> 29 Sept 2026 at 23:59 IST<br><strong>Requirements: You must have the legal right to work in Egypt at the time of application. &nbsp;We are unable to support with visa sponsorship and relocation.</strong></p><br><br><p><strong>Role purpose – The job:</strong></p><br><br><p>Each Business Operations Administrator may undertake one or more of the following areas of work according to his or her competency and experience, and to the business need</p><br><br><p><strong>Main accountabilities:</strong></p><br><br><p><strong>Suppliers and Services</strong></p><br><br><ul><li>Support country procurement of equipment and consumables with the support of procurement team (Marketplace). Prepare request for quotations and create procurement requests on system.</li><li>Monitor contractor’s performance including delivery, receipt, warranty, damages, and insurance. report vendors review, and evaluations to business operations manager.</li><li>Coordinating mobile services with the service provider, maintain phones inventory, and process/monitor the bills.</li></ul><p><strong>Compliance</strong></p><br><br><ul><li>Apply Health and Safety regulations in cooperation with the Security Manager.</li><li>Update contracts register, and manage offsite information storage as per information retention and disposal requirements.</li><li>Follow Financial Control Compliance Framework (FCCF) in all financial and procurement processes.</li><li>Apply Child Protection regulations in all related activities.</li><li>Support the environment framework by ensuring premises and activities uphold best environmental practice</li></ul><p><strong>Estates/facilities Management</strong></p><br><br><ul><li>Follow up on facilities services including hard (building maintenance, electricity, HVAC, etc), and soft services (cleaning, catering, transportation, etc) in 4 British Council branches in Egypt.</li><li>Contribute in supervising the contractors work on premises renovation projects including technical and financial aspects.</li><li>Maintain operational condition of office furniture and equipment, recommend replacements and disposals to the business operations manager.</li><li>Update office inventory of onsite assets &amp; work of Art, their procurement, maintenance and disposal in accordance with policies and procedures</li><li>Oversee security supervisors and perform regular checks on security systems.</li></ul><p><strong>UK appointed staff accommodation</strong></p><br><br><ul><li>Ensure the British Council accommodation policy is applied when looking for</li><li>accommodation for new staff arriving to Egypt</li><li>Review and update a record of reputable agents and review the agreements with these agents and ensure that they follow our requirements</li><li>Negotiate the rent fees, check contracts clauses, terms and conditions, and ensure that all ownership papers are checked by our lawyer before signing the lease with the landlord.</li><li>Arrange moving of staff’s stuff securely and in co-operation with HR team.</li><li>Organize utilities, facilities, inventory, and regular maintenance of all apartments in a timely manner.</li></ul><p><strong>General Administration</strong></p><br><br><ul><li>Follow up on the process of VISA/residence/passport requests/renewals for non-Egyptian staff with the Embassy and Egyptian authorities</li><li>Supervise operation of office cars including insurance, licensing, maintenance, schedules, and drivers.</li><li>Handle customs clearance where applicable.</li><li>Supervise mail and shipment services through courier service providers.</li><li>Provide logistical support to the organisation and delivery of internal and external activities/events, to ensure they run smoothly and efficiently.</li><li>Handle cash paid to authorities for deposits, fines, fees, etc.</li><li>Handle and follow up requests and formalities with local governmental entities.</li></ul><p><strong>Managing self &amp; others</strong></p><br><br><ul><li>Manage recruitment, leaves, and development of a small team of business operations assistants.</li><li>Review the performance of the assistants on a quarterly basis</li><li>Sets tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, to ensure efficient delivery of services. &nbsp;Monitors task completion to agreed quality and time standards.</li></ul><p><strong>Requirements of the role:</strong></p><br><br><p><strong>Minimum/ essential</strong></p><br><br><ul><li>English at Proficiency Level B2</li><li>Fluent written and spoken Arabic</li><li>Work experience in a similar role</li><li>Hands-on experience in using Word, Excel, and PowerPoint.</li><li>At least three years’ experience in a similar role. Proven track record in general office administration.</li><li>Experience working in a multi-cultural organisation in an international context</li><li>Strong organisational skills with the ability to prioritise tasks and meet deadlines</li><li>Ability to build effective relationships with employees and management to achieve the delivery of high quality and effective professional services</li><li>Awareness of different governmental authorities and processes that are related to job scope of work</li><li>Strong administrative experience with the ability to interpret and follow organisational policy and practices.</li><li>Working in both public, not for profit and private sector organisations</li><li>Experience of working in a matrix management structure.</li></ul><br><p><span><span><span>A connected and trusted UK in a more connected and trusted world.</span></span></span></p><br><br><p><span><span><span><b>Equality, Diversity and Inclusion Statement</b></span></span></span></p><br><br><p><span><span><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></span></span></p><br><br><br><p><span><span><span><b>Safeguarding Statement</b></span></span></span></p><br><br><p><span><span><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></span></span></p><br><br><p><span><span><span>If you experience any difficulties with submitting your application, please email <u>askhr@britishcouncil.org</u></span></span></span></p><br><br><br> </div>

Generic Responsibilities Assist in improving the efficiency and effectiveness of the workflow. Act as a checker and participate in team evaluation and provide feedback (if required). Participate in reporting RSCA quarter sample. Provide periodical analytical reports according to identified time.<br>Key Responsibilities Handle incoming and outgoing Swift messages and participate in taking the corrective actions with the competent units for execution. Improve operations security through dealing with the Swift users in the bank. Direct traffic messages to ensure that all the messages are routed properly and suspense queues are clear. Reroute rejected messages to the concerned unit. Take part in archiving the Swift messages and backups on a daily basis in order to avoid the loss of messages and restore all the test key data in the case of Swift failure. Update correspondents file (BIC CODES) and receive support newsletters and new licenses for the Swift batches. Handle/ solve Swift issues on Swift Case Manager & maintenance of Swift keys. Receive requests from LC and LG departments in order to register new customers on the system after checking the CBE trade blacklists. Send cash and shipment deals received from the correspondent banks to the centralized Cash Operations. Create the “Relationship Management Application” with the correspondent banks according to the financial institution’s requests. Update the daily rates and make sure of uploading it every day morning. Take part in creating new message partners, exit point profiles and queues in accordance with business and operations’ needs. Ensure covering any delay, deletion or connectivity issues that can negatively affect the processes. Set solutions for any problems related to Swift and help in identifying any new opportunities in order to improve all the related processes. Take part in the implementation of new methods, recommendations and procedures as well as any upgrade in the Swift message standard in order to make the daily operations more efficient and update unit policy. Reconcile of all the incoming and outgoing messages that are routed automatically with the Operation function. Handle saving all the token devices in an iron safe under high level of control after proving the serial number of token statement on the excel sheet and manage delivering them to the relevant department. Participate in the related UAT testing and review the results to ensure correct implementation. Handle received complaints in cooperation with Consumer Rights Protection – Compliance & Governance – in accordance with the policies and procedures and identified SLA. And any other assigned Tasks.<br>Minimum Qualifications Bachelor degree<br>Minimum Experience:2-5+ years of relevant experience<br>Job-Specific Knowledge & Skills: Good knowledge of Bank functions, responsibilities & processes Very good analytical skills Very good presentation and negotiation skills Excellent command of MS Office (Word, Excel)

Generic Responsibilities Assist in improving the efficiency and effectiveness of the workflow. Act as a checker and participate in team evaluation and provide feedback (if required). Participate in reporting RSCA quarter sample. Provide periodical analytical reports according to identified time.<br>Key Responsibilities Handle incoming and outgoing Swift messages and participate in taking the corrective actions with the competent units for execution. Improve operations security through dealing with the Swift users in the bank. Direct traffic messages to ensure that all the messages are routed properly and suspense queues are clear. Reroute rejected messages to the concerned unit. Take part in archiving the Swift messages and backups on a daily basis in order to avoid the loss of messages and restore all the test key data in the case of Swift failure. Update correspondents file (BIC CODES) and receive support newsletters and new licenses for the Swift batches. Handle/ solve Swift issues on Swift Case Manager & maintenance of Swift keys. Receive requests from LC and LG departments in order to register new customers on the system after checking the CBE trade blacklists. Send cash and shipment deals received from the correspondent banks to the centralized Cash Operations. Create the “Relationship Management Application” with the correspondent banks according to the financial institution’s requests. Update the daily rates and make sure of uploading it every day morning. Take part in creating new message partners, exit point profiles and queues in accordance with business and operations’ needs. Ensure covering any delay, deletion or connectivity issues that can negatively affect the processes. Set solutions for any problems related to Swift and help in identifying any new opportunities in order to improve all the related processes. Take part in the implementation of new methods, recommendations and procedures as well as any upgrade in the Swift message standard in order to make the daily operations more efficient and update unit policy. Reconcile of all the incoming and outgoing messages that are routed automatically with the Operation function. Handle saving all the token devices in an iron safe under high level of control after proving the serial number of token statement on the excel sheet and manage delivering them to the relevant department. Participate in the related UAT testing and review the results to ensure correct implementation. Handle received complaints in cooperation with Consumer Rights Protection – Compliance & Governance – in accordance with the policies and procedures and identified SLA. And any other assigned Tasks.<br>Minimum Qualifications Bachelor degree<br>Minimum Experience:2-5+ years of relevant experience<br>Job-Specific Knowledge & Skills: Good knowledge of Bank functions, responsibilities & processes Very good analytical skills Very good presentation and negotiation skills Excellent command of MS Office (Word, Excel)

Generic Responsibilities Assist in improving the efficiency and effectiveness of the workflow. Act as a checker and participate in team evaluation and provide feedback (if required). Participate in reporting RSCA quarter sample. Provide periodical analytical reports according to identified time.<br>Key Responsibilities Handle incoming and outgoing Swift messages and participate in taking the corrective actions with the competent units for execution. Improve operations security through dealing with the Swift users in the bank. Direct traffic messages to ensure that all the messages are routed properly and suspense queues are clear. Reroute rejected messages to the concerned unit. Take part in archiving the Swift messages and backups on a daily basis in order to avoid the loss of messages and restore all the test key data in the case of Swift failure. Update correspondents file (BIC CODES) and receive support newsletters and new licenses for the Swift batches. Handle/ solve Swift issues on Swift Case Manager & maintenance of Swift keys. Receive requests from LC and LG departments in order to register new customers on the system after checking the CBE trade blacklists. Send cash and shipment deals received from the correspondent banks to the centralized Cash Operations. Create the “Relationship Management Application” with the correspondent banks according to the financial institution’s requests. Update the daily rates and make sure of uploading it every day morning. Take part in creating new message partners, exit point profiles and queues in accordance with business and operations’ needs. Ensure covering any delay, deletion or connectivity issues that can negatively affect the processes. Set solutions for any problems related to Swift and help in identifying any new opportunities in order to improve all the related processes. Take part in the implementation of new methods, recommendations and procedures as well as any upgrade in the Swift message standard in order to make the daily operations more efficient and update unit policy. Reconcile of all the incoming and outgoing messages that are routed automatically with the Operation function. Handle saving all the token devices in an iron safe under high level of control after proving the serial number of token statement on the excel sheet and manage delivering them to the relevant department. Participate in the related UAT testing and review the results to ensure correct implementation. Handle received complaints in cooperation with Consumer Rights Protection – Compliance & Governance – in accordance with the policies and procedures and identified SLA. And any other assigned Tasks.<br><br>Minimum Qualifications Bachelor degree<br>Minimum Experience:2-5+ years of relevant experience<br>Job-Specific Knowledge & Skills: Good knowledge of Bank functions, responsibilities & processes Very good analytical skills Very good presentation and negotiation skills Excellent command of MS Office (Word, Excel)

About the Client Our client is a prominent organization will be responsible for managing and maintaining a wide range of technical infrastructure and mechanical systems. The organization is committed to maintaining high standards of operational efficiency, safety, and technical excellence across its facilities.<br>Job Title: Junior Mechanical Operations Engineer<br>Job Summary Our client is seeking a Junior Mechanical Operations Engineer to support the technical management, operation, and maintenance of the organization’s mechanical systems and equipment. Reporting to the General Department of Electricity & Technical Systems, the role will be responsible for supporting the planning and execution of mechanical operations and maintenance activities, ensuring that all systems operate safely, efficiently, and in accordance with applicable technical standards and regulations.<br>Job Responsibilities Supervise technical teams and workers, assigning tasks and following up on execution in accordance with established technical and engineering standards. Provide clear instructions and communicate implementation plans and work methods to technical staff. Coordinate and monitor contracted maintenance companies working within the mechanical systems scope. Conduct regular meetings with technical teams to discuss operational challenges, resolve technical issues, and review improvement suggestions. Support the development and implementation of plans for the operation and maintenance of mechanical equipment and systems, including:Power generators. Water network equipment, including pumps, irrigation networks, fire water tanks, and drainage pumps. Ventilation systems. Fire suppression systems. Building Management Systems (BMS). Stage mechanism and related mechanical equipment. Kitchen and cafeteria equipment. Monitor the technical operation and usage of mechanical equipment to ensure safe, efficient, and reliable performance. Follow up with technical teams to ensure maintenance and operational activities are completed effectively and according to planned schedules. Identify requirements for spare parts, equipment, and technical supplies and assist in preparing the relevant technical specifications. Conduct and present technical studies and research aimed at improving operational performance and adopting updated engineering and maintenance methods. Assist in preparing the mechanical works budget and participate in relevant budget review and approval committees. Support the development of preventive maintenance, operation, and repair plans based on equipment and facility requirements. Identify training and development needs for technical staff and coordinate proposed training plans with the relevant departments. Participate in technical committees, including technician and skilled-worker selection committees related to mechanical systems. Exercise assigned financial and administrative responsibilities in accordance with applicable laws, regulations, and delegated authorities. Contribute to staff performance evaluations and manage assigned administrative matters, including leave requests, within delegated authority.<br>Key Requirements Education: Bachelor’s degree or relevant higher engineering qualification in Mechanical Power Engineering. From Zero to 2 years of Exp Professional Registration: Registration with the Engineers Syndicate is required. Technical Knowledge: Good understanding of mechanical systems, operation, maintenance, and technical equipment. Systems Knowledge: Exposure to generators, pumps, water networks, ventilation, fire suppression systems, BMS, and other facility mechanical systems is preferred. Computer Skills: Good proficiency in computer systems and Microsoft Office. Languages: Good command of English. Technical & Soft Skills: Strong communication, coordination, problem-solving, organizational, and teamwork skills. Assessment: Candidates must successfully pass the required qualifying assessments for the position.