Generic Responsibilities Assist in improving the efficiency and effectiveness of the workflow. Act as a checker and participate in team evaluation and provide feedback (if required). Participate in reporting RSCA quarter sample. Provide periodical analytical reports according to identified time.
Key Responsibilities Handle incoming and outgoing Swift messages and participate in taking the corrective actions with the competent units for execution. Improve operations security through dealing with the Swift users in the bank. Direct traffic messages to ensure that all the messages are routed properly and suspense queues are clear. Reroute rejected messages to the concerned unit. Take part in archiving the Swift messages and backups on a daily basis in order to avoid the loss of messages and restore all the test key data in the case of Swift failure. Update correspondents file (BIC CODES) and receive support newsletters and new licenses for the Swift batches. Handle/ solve Swift issues on Swift Case Manager & maintenance of Swift keys. Receive requests from LC and LG departments in order to register new customers on the system after checking the CBE trade blacklists. Send cash and shipment deals received from the correspondent banks to the centralized Cash Operations. Create the “Relationship Management Application” with the correspondent banks according to the financial institution’s requests. Update the daily rates and make sure of uploading it every day morning. Take part in creating new message partners, exit point profiles and queues in accordance with business and operations’ needs. Ensure covering any delay, deletion or connectivity issues that can negatively affect the processes. Set solutions for any problems related to Swift and help in identifying any new opportunities in order to improve all the related processes. Take part in the implementation of new methods, recommendations and procedures as well as any upgrade in the Swift message standard in order to make the daily operations more efficient and update unit policy. Reconcile of all the incoming and outgoing messages that are routed automatically with the Operation function. Handle saving all the token devices in an iron safe under high level of control after proving the serial number of token statement on the excel sheet and manage delivering them to the relevant department. Participate in the related UAT testing and review the results to ensure correct implementation. Handle received complaints in cooperation with Consumer Rights Protection – Compliance & Governance – in accordance with the policies and procedures and identified SLA. And any other assigned Tasks.
Minimum Qualifications Bachelor degree
Minimum Experience:2-5+ years of relevant experience
Job-Specific Knowledge & Skills: Good knowledge of Bank functions, responsibilities & processes Very good analytical skills Very good presentation and negotiation skills Excellent command of MS Office (Word, Excel)