Operation Manager Jobs in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p style="text-align:justify;"><b><span>Job Purpose:</span></b><span>The <span>General Manager - Country Operations</span> is the single accountable leader for all manufacturing and delivery operations within the country, responsible for one or more sites and owning the full Order-to-Cash (OTC) execution spine from order intake through to revenue recognition. The role carries full P&amp;L accountability and disciplinary leadership of all in-country functions — Operations, Supply Chain, QHSE, Project Management, Planning, and Support — ensuring each site operates in full compliance with FPI standards and applicable local regulations, with particular emphasis on Health, Safety and Environment.</span></p> <p style="text-align:justify;"><span>The job holder drives operational efficiency, optimises plant output, and embeds a culture of continuous improvement and high standards across all sites in line with business requirements. Commercial authority — including pricing, bid approval, and terms — rests with the global Commercial function; the <span>General Manager - Country Operations</span> is accountable for translating confirmed orders into on-time, on-cost, on-quality delivery and converting backlog into revenue.</span></p> <p style="text-align:justify;"><b><span>Job Dimension:</span></b><b><span>&nbsp;</span></b></p> <ul> <li style="text-align:justify;"><span>P&amp;L Ownership: Full country P&amp;L: revenue recognition from order conversion, COGS, manufacturing cost, and country-level SG&amp;A.</span></li> <li style="text-align:justify;"><span>CAPEX Authority: Develop and steward site CapEx plans in line with global Engineering/Manufacturing standards; subject to COO approval thresholds.</span></li> <li style="text-align:justify;"><span>Cost Control: Conversion cost, operational SG&amp;A, and working capital efficiency within the country.</span></li> </ul> <p style="text-align:justify;"><b><span>Key Accountabilities:</span></b></p> <p style="text-align:justify;"><b><span>Order to Cash Delivery:</span></b></p> <ul> <li style="text-align:justify;"><b><span>&nbsp;</span></b><span>Own execution of all confirmed orders from handover by Commercial/Bids through to product delivery and revenue recognition.</span></li> <li style="text-align:justify;"><span>Ensure project milestones, delivery schedules, and quality release gates are met.</span></li> <li style="text-align:justify;"><span>Drive backlog conversion discipline: eliminate bottlenecks, resolve escalations, maintain customer schedule commitments.</span></li> <li style="text-align:justify;"><span>Serve as primary operational interface to the customer post-order.</span></li> <li style="text-align:justify;"><span>Coordinate with Project Management, Planning, Supply Chain, and Manufacturing to maintain one aligned delivery plan per order.</span></li> </ul> <p style="text-align:justify;"><b><span>Manufacturing &amp; Operations:</span></b></p> <ul> <li style="text-align:justify;"><span>Accountable for plant operations across all in-country sites: production output, OEE, conversion cost, and resource utilisation.</span></li> <li style="text-align:justify;"><span>Ensure production meets agreed quality, efficiency, and delivery standards.</span></li> <li style="text-align:justify;"><span>Oversee preventive and corrective maintenance to minimise downtime.</span></li> <li style="text-align:justify;"><span>Drive Right-First-Time (RFT) performance.</span></li> <li style="text-align:justify;"><span>Implement continuous improvement programmes; embed 5S, standard work, and problem-solving in daily management.</span></li> </ul> <p style="text-align:justify;"><b><span>Planning &amp; SOP:</span></b></p> <ul> <li style="text-align:justify;"><span>Own the in-country S&amp;OP process: baseline scheduling, capacity planning, and shopfloor sequencing aligned to the global planning framework.</span></li> <li style="text-align:justify;"><span>Ensure one integrated plan drives manufacturing, supply chain, and delivery commitments.</span></li> <li style="text-align:justify;"><span>Escalate capacity constraints or supply risks to the COO with proposed corrective actions.</span><b></b></li> </ul> <p style="text-align:justify;"><b><span>Supply Chain:</span></b></p> <ul> <li style="text-align:justify;"><span>Accountable for in-country procurement execution, inbound logistics, and warehousing in line with global Supply Chain standards.</span></li> <li style="text-align:justify;"><span>Accountable for outbound delivery and logistics performance.</span></li> <li style="text-align:justify;"><span>Work with the global Supply Chain function on procurement governance, supplier performance, and inventory control.</span></li> </ul> <p style="text-align:justify;"><b><span>P&amp;L and Financial Performance:</span></b></p> <ul> <li style="text-align:justify;"><span>Own the country P&amp;L: revenue from order conversion, manufacturing cost, and country SG&amp;A.</span></li> <li style="text-align:justify;"><span>Ensure budget targets are met; define corrective action plans where performance is behind budget.</span></li> <li style="text-align:justify;"><span>Develop CapEx plans for each site.</span></li> <li style="text-align:justify;"><span>Identify and implement cost-saving initiatives.</span></li> <li style="text-align:justify;"><span>Provide timely, accurate financial reporting to COO and CFO/FP&amp;A.</span><b></b></li> </ul> <p style="text-align:justify;"><b><span>Country Leadership &amp; Alignment:</span></b></p> <ul> <li style="text-align:justify;"><span>Hold disciplinary leadership of all in-country teams: Operations, Supply Chain, Planning, QHSE, Project Management, Engineering support, P&amp;C, Finance, and shared-service interfaces.</span></li> <li style="text-align:justify;"><span>Ensure cross-functional alignment within the country.</span></li> <li style="text-align:justify;"><span>Lead local sales teams operationally; commercial authority remains with the global Commercial function.</span></li> <li style="text-align:justify;"><span>Represent FPI as the senior operational leader with regulators, clients (post-order), contractors, and labour councils.</span><b></b></li> </ul> <p style="text-align:justify;"><b><span>Quality:</span></b><b><span>&nbsp;</span></b></p> <ul> <li style="text-align:justify;"><span>Ensure all products delivered from in-country sites meet FPI quality standards and customer specifications.</span></li> <li style="text-align:justify;"><span>Drive Right-First-Time (RFT) performance and non-conformance (NCM) reduction across all sites.</span></li> <li style="text-align:justify;"><span>Embed quality governance and structured problem-solving in daily line management.</span></li> <li style="text-align:justify;"><span>Ensure customer complaints are responded to promptly with root cause analysis and verified corrective actions.</span></li> <li style="text-align:justify;"><span>Work closely with the Group Quality Director, who holds independent governance authority and direct escalation rights to the COO.</span></li> </ul> <p style="text-align:justify;"><b><span>Continuous Improvement:</span></b></p> <ul> <li style="text-align:justify;"><span>Implement Lean daily management, standard work, and structured problem-solving across all in-country sites.</span></li> <li style="text-align:justify;"><span>Act as the local enabler of digital, AI, and automation initiatives in line with the global Operational Excellence agenda.</span></li> <li style="text-align:justify;"><span>Ensure continuous improvement activities are clearly defined and actively tracked.</span><b></b></li> </ul> <p style="text-align:justify;"><b><span>Health, Safety and Environment:</span></b></p> <ul> <li style="text-align:justify;"><span>The <span>General Manager - Country Operations</span> is personally accountable for the health, safety, and environmental performance of all sites under their leadership — this is a non-delegable responsibility.</span></li> <li style="text-align:justify;"><span>Visible HSSE leadership is expected at all times: on the shopfloor, in daily management, and in every decision that touches people, plant, or environment.</span></li> <li style="text-align:justify;"><span>Ensure all sites operate in full compliance with FPI HSSE standards, local regulations, and applicable legal obligations.</span></li> <li style="text-align:justify;"><span>Drive a proactive safety culture: zero tolerance for unsafe acts or conditions, with immediate escalation and corrective action.</span></li> <li style="text-align:justify;"><span>Conduct and actively participate in site safety walks, risk assessments, toolbox talks, and HSSE audits.</span></li> <li style="text-align:justify;"><span>Ensure all incidents, near-misses, and unsafe conditions are reported promptly, investigated rigorously, and closed with verified corrective actions.</span></li> <li style="text-align:justify;"><span>Embed HSSE performance in daily line management — not as a separate parallel function.</span></li> <li style="text-align:justify;"><span>Work closely with the Group HSSE &amp; Sustainability Director, who holds independent governance authority and direct escalation rights to the COO.</span></li> </ul> <p style="text-align:justify;"><b><span>Span of Communication:</span></b></p> <p style="text-align:justify;"><b><span>Internal:</span></b></p> <ul> <li style="text-align:justify;"><span>COO – primary reporting line (or Operations MENA Director in MENA region)</span></li> <li style="text-align:justify;"><span>Global Commercial – order handover, customer commitments, revenue recognition</span></li> <li style="text-align:justify;"><span>Global Supply Chain – procurement governance, inbound/outbound logistics standards</span></li> <li style="text-align:justify;"><span>Global Engineering / Manufacturing Technology – process standards, machinery, CapEx</span></li> <li style="text-align:justify;"><span>Group HSSE &amp; Sustainability Director – HSSE standards, audits, independent escalation</span></li> <li style="text-align:justify;"><span>Group Quality Director – QMS, audits, NCR governance, independent escalation</span></li> <li style="text-align:justify;"><span>Global P&amp;C – people policies, grading, performance systems, talent acquisition</span></li> <li style="text-align:justify;"><span>CFO / FP&amp;A – financial reporting, budget, and treasury interfaces</span></li> <li style="text-align:justify;"><span></span></li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div>

????New Giza- Provide comprehensive administrative and executive support to the COO.- Manage the COO’s calendar, meetings, appointments, travel arrangements, and executive engagements.- Prepare high-quality executive presentations, reports, briefing materials, and business correspondence in both English and Arabic.- Attend meetings, prepare meeting minutes, and follow up on action points to ensure timely completion.- Coordinate cross-functional projects, follow up on action plans, and track progress against key business initiatives.- Serve as a key point of contact between the COO and internal departments, external stakeholders, clients, and official entities.- Maintain accurate document control systems, records, reports, and confidential files.- Support in preparing executive summaries, business updates, and management reports.- Handle sensitive and confidential information with a high level of professionalism and discretion.- Ensure smooth communication flow and timely follow-up on pending tasks, approvals, and business requirements.<br><br>Requirements- Bachelor’s degree in Business Administration, Mass Communication, Public Relations, Marketing, or a related field.- Minimum 3 years of experience in an executive assistant, personal assistant, office management, or administrative support role.- Previous experience in hospitality or real estate is highly preferred.- Strong presentation and executive reporting skills.- Excellent Power Point skills with the ability to prepare professional and business-focused presentations.- Full proficiency in English and Arabic, both written and spoken.- Strong experience in preparing official correspondence, reports, presentations, and documentation<br>.

<p>1. Operations Excellence Strategy&nbsp;</p><p>• Develop and lead Group-wide Operations Excellence roadmap in alignment with the COO’s strategic priorities. Gather insights, address ad hoc and industry- or company-specific issues and emergencies, and escalate matters to the COO when needed.&nbsp;</p><p>• Establish and govern a common operating model across portfolio companies, including best practices, standards, and KPIs. Lead its rollout, drive continuous improvement as needed, and manage the required approval process.&nbsp;</p><p>• Lead the design and implementation of Lean, Six Sigma, and continuous improvement programs, fostering a culture of operational discipline, accountability, and performance transparency.&nbsp;</p><p>&nbsp;</p><p>2. Supply Chain Optimization&nbsp;</p><p>• Assess and optimize end-to-end supply chain operations across portfolio companies including procurement, logistics, inventory management, and planning processes to reduce costs, shorten lead times, and mitigate operational risks.&nbsp;</p><p>• Establish cross-portfolio synergies and leverage economies of scale through strategic sourcing, supplier relationship management, vendor rationalization, and standardized operating practices.&nbsp;</p><p>• Implement robust demand planning and Sales &amp; Operations Planning (S&amp;OP) frameworks while strengthening supply chain resilience through dual-sourcing strategies, business continuity planning, and proactive risk management initiatives. Valmore COO Operations Excellence Director Sr. Buyer 2 3. ERP Operational Implementation&nbsp;</p><p>• Lead and oversee ERP implementation, upgrade, and optimization initiatives across portfolio companies, establishing governance standards for data integrity, process standardization, system configuration, and operational excellence.&nbsp;</p><p>• Partners with IT and business stakeholders to align ERP capabilities with business requirements, while evaluating and integrating additional platforms such as SAP and Microsoft Dynamics where they enhance operational efficiency and strategic value.&nbsp;</p><p>• Drive user adoption and change management programs to maximize system utilization, ensure seamless transformation, and realize the full business value of ERP investments.&nbsp;</p><p>&nbsp;</p><p>4. Strategy &amp; Performance Reporting&nbsp;</p><p>• Design and maintain a Group-wide operational performance dashboard that provides the COO and Board with real-time visibility into key metrics, strategic initiatives, risks, and value creation outcomes.&nbsp;</p><p>• Establish robust performance management frameworks, including root-cause analysis methodologies and corrective action processes, to identify operational gaps and drive continuous improvement across the portfolio.</p><p>• Monitor program execution and regularly report to the COO on progress, key risks, mitigation actions, and value realization against strategic objectives.&nbsp;</p><p>&nbsp;</p><p>5. Stakeholder Engagement &amp; Capability Building&nbsp;</p><p>• Act as a trusted advisor to portfolio company leadership teams, providing guidance to improve operational performance and deliver strategic objectives.&nbsp;</p><p>• Advocate and develop the Group’s Operations Excellence capability through coaching, training, succession planning, and talent pipeline development, while monitoring the performance and professional growth of direct reports.&nbsp;</p><p>• Promote collaboration across the portfolio by facilitating knowledge sharing, transferring best practices, and representing the Group in relevant industry and benchmarking forums.</p>

<p><strong>Main Goal:</strong> Ensure effective implementation, supervision, and continuous improvement of the</p><p>Pyramakerz STEAM program across assigned schools by overseeing academic delivery,</p><p>operational readiness, and staff development, while serving as the primary link between school</p><p>teams and Pyramakerz management.</p><p><strong>Position Summary</strong></p><p>The Academic Supervisor plays a dual role in academic leadership and operational</p><p>oversight. They supervise School Team Leaders, Instructors, and Co-Instructors, ensuring</p><p>curriculum fidelity, smooth day-to-day operations, timely reporting, and effective use of systems</p><p>such as the LMS. They also support recruitment, onboarding, training, and events management</p><p>while maintaining strong communication with schools and internal departments.</p><p><strong>NOTE:</strong></p><p>The role holder is consequently responsible for ensuring the fulfillment of commitments and</p><p>obligations of the level below<br><strong>Key Responsibility Areas (KRAs)</strong></p><p>1. <strong>School & Curriculum Oversight</strong></p><p>●Monitor lesson delivery and ensure curriculum alignment across schools.</p><p>●Conduct structured classroom observations and feedback sessions.</p><p>●Standardize teaching quality and instructional pacing across multiple sites.</p><p>●Lead by example by conducting two sessions per month in schools, along with delegated</p><p>●persons, to demonstrate effective teaching practices for the team.</p><p>2. <strong>Team Supervision & Development</strong></p><p>●Mentor and guide Team Leaders, Instructors, and Co-Instructors.</p><p>●Lead onboarding of new staff in collaboration with HR and Operations.</p><p>●Organize training sessions, peer observations, and professional development cycles.</p><p>3. <strong>Reporting & Escalation Management</strong></p><p>●Consolidate weekly reports from all assigned schools (status, incidents, media, KPIs).</p><p>●Apply the flag system &#40;Green/Yellow/Red&#41; to classify and resolve issues.</p><p>●Escalate unresolved or high-priority issues directly to the COO.</p><p>4. <strong>School Coordination & Communication</strong></p><p>●Act as the primary contact with school principals, HODs, and coordinators.</p><p>●Represent Pyramakerz in school meetings, parent events, and feedback sessions.</p><p>●Ensure consistent communication and collaboration between school teams and HQ.</p><p>5. <strong>Operations Alignment</strong></p><p>●Oversee daily school readiness, lab functionality, and attendance processes.</p><p>●Approve and track material and resource requests through the Ops team.</p><p>●Ensure smooth integration and adoption of the <strong>Pyramakerz LMS</strong>.</p><p>6. <strong>Recruitment & Onboarding Support</strong></p><p>●Collaborate with HR in candidate evaluation for team leader ,instructor and co-instructor roles.</p><p>●Ensure proper onboarding, including role review, technical training, and curriculum training .</p><p>●Monitor probationary performance and provide feedback to HR/COO.</p><p>7. <strong>Event & Fair Management</strong></p><p>●Plan and supervise all fairs, mini exhibitions, and integration events.</p><p>●Coordinate logistics with the Ops team and ensure school-level readiness.</p><p>●Oversee documentation (photos, media, certificates) in alignment with company</p><p>standards.</p><p>8. <strong>Performance Monitoring & KPI Management</strong></p><p>●Track team KPIs including lesson delivery, reporting timeliness, classroom engagement,</p><p>and event participation.</p><p>●Provide structured feedback and coaching to improve performance.</p><p>●Standardize evaluation processes across schools.</p><p>2<strong>Reporting Requirements</strong></p><p>●Weekly consolidated report for COO (school highlights, incidents, KPI review,</p><p>operational gaps).</p><p>●Validation of Team Leaders' submissions (topics covered, parent reports, weekly status,</p><p>media logs).</p><p>●Escalation report log with assigned resolution flags.</p><p><strong>KPI Focus</strong></p><p>●Consistency and quality of program delivery across schools.</p><p>●Accuracy and timeliness of reporting.</p><p>●Operational readiness (labs, materials, LMS adoption).</p><p>●Effectiveness in recruitment, onboarding, and mentoring.</p><p>●Successful execution of events and fairs.</p><p>●Professional conduct and responsiveness in communications.</p><p><strong>Competency Framework</strong></p><p>●<strong>Leadership & Mentorship</strong> – Guides, motivates, and develops school teams.</p><p>●<strong>Operational Management</strong> – Oversees readiness, resources, LMS, and logistics.</p><p>●<strong>Educational Knowledge</strong> – Strong grasp of STEAM pedagogy and curriculum standards.</p><p>●<strong>Strategic Thinking</strong> – Aligns decisions with company goals and school realities.</p><p>●<strong>Communication & Coordination</strong> – Ensures clarity with schools, staff, and</p><p>management.</p><p>●<strong>Problem-Solving</strong> – Resolves issues effectively using escalation protocols.</p><p>●<strong>Collaboration</strong> – Works seamlessly with HR, Ops, Curriculum, and school partners.</p><p><strong>Requirements</strong></p><ul><li><p></p></li></ul><p><strong>Key Responsibility Areas (KRAs)</strong></p><p>1. <strong>School & Curriculum Oversight</strong></p><p>●Monitor lesson delivery and ensure curriculum alignment across schools.</p><p>●Conduct structured classroom observations and feedback sessions.</p><p>●Standardize teaching quality and instructional pacing across multiple sites.</p><p>●Lead by example by conducting two sessions per month in schools, along with delegated</p><p>●persons, to demonstrate effective teaching practices for the team.</p><p>2. <strong>Team Supervision & Development</strong></p><p>●Mentor and guide Team Leaders, Instructors, and Co-Instructors.</p><p>●Lead onboarding of new staff in collaboration with HR and Operations.</p><p>●Organize training sessions, peer observations, and professional development cycles.</p><p>3. <strong>Reporting & Escalation Management</strong></p><p>●Consolidate weekly reports from all assigned schools (status, incidents, media, KPIs).</p><p>●Apply the flag system &#40;Green/Yellow/Red&#41; to classify and resolve issues.</p><p>●Escalate unresolved or high-priority issues directly to the COO.</p><p>4. <strong>School Coordination & Communication</strong></p><p>●Act as the primary contact with school principals, HODs, and coordinators.</p><p>●Represent Pyramakerz in school meetings, parent events, and feedback sessions.</p><p>●Ensure consistent communication and collaboration between school teams and HQ.</p><p>5. <strong>Operations Alignment</strong></p><p>●Oversee daily school readiness, lab functionality, and attendance processes.</p><p>●Approve and track material and resource requests through the Ops team.</p><p>●Ensure smooth integration and adoption of the <strong>Pyramakerz LMS</strong>.</p><p>6. <strong>Recruitment & Onboarding Support</strong></p><p>●Collaborate with HR in candidate evaluation for team leader ,instructor and co-instructor roles.</p><p>●Ensure proper onboarding, including role review, technical training, and curriculum training .</p><p>●Monitor probationary performance and provide feedback to HR/COO.</p><p>7. <strong>Event & Fair Management</strong></p><p>●Plan and supervise all fairs, mini exhibitions, and integration events.</p><p>●Coordinate logistics with the Ops team and ensure school-level readiness.</p><p>●Oversee documentation (photos, media, certificates) in alignment with company</p><p>standards.</p><p>8. <strong>Performance Monitoring & KPI Management</strong></p><p>●Track team KPIs including lesson delivery, reporting timeliness, classroom engagement,</p><p>and event participation.</p><p>●Provide structured feedback and coaching to improve performance.</p><p>●Standardize evaluation processes across schools.</p><p>2<strong>Reporting Requirements</strong></p><p>●Weekly consolidated report for COO (school highlights, incidents, KPI review,</p><p>operational gaps).</p><p>●Validation of Team Leaders' submissions (topics covered, parent reports, weekly status,</p><p>media logs).</p><p>●Escalation report log with assigned resolution flags.</p><p><strong>KPI Focus</strong></p><p>●Consistency and quality of program delivery across schools.</p><p>●Accuracy and timeliness of reporting.</p><p>●Operational readiness (labs, materials, LMS adoption).</p><p>●Effectiveness in recruitment, onboarding, and mentoring.</p><p>●Successful execution of events and fairs.</p><p>●Professional conduct and responsiveness in communications.</p><p><strong>Competency Framework</strong></p><p>●<strong>Leadership & Mentorship</strong> – Guides, motivates, and develops school teams.</p><p>●<strong>Operational Management</strong> – Oversees readiness, resources, LMS, and logistics.</p><p>●<strong>Educational Knowledge</strong> – Strong grasp of STEAM pedagogy and curriculum standards.</p><p>●<strong>Strategic Thinking</strong> – Aligns decisions with company goals and school realities.</p><p>●<strong>Communication & Coordination</strong> – Ensures clarity with schools, staff, and</p><p>management.</p><p>●<strong>Problem-Solving</strong> – Resolves issues effectively using escalation protocols.</p><p>●<strong>Collaboration</strong> – Works seamlessly with HR, Ops, Curriculum, and school partners.</p>

<p><strong>About Us:</strong></p><p>At Guillam, we're more than just a coffee house; we're crafting a unique experience. We're passionate about our product, our employees, and our customers. Our commitment to quality and innovation sets us apart. We’re a dynamic team of innovators, strategists, and creatives who are passionate about delivering exceptional results.</p><p></p><p><strong>About the Role:</strong></p><p>This role offers a unique opportunity to bridge the gap between legal and HR functions. You'll encounter a diverse range of challenges, keeping your work dynamic and engaging. As a member of our team, you'll be expected to continuously expand your knowledge of UK employment law and Human resource regulation.&nbsp;&nbsp;</p><p>&nbsp;</p><p>In this role, you'll work within the Legal/HR department to fulfil the following responsibilities:</p><ul><li><p>Stay informed and up to date on all HR documents for the company and be able to correctly and quickly locate relevant information when required from various sources.</p></li><li><p>Manage the HR database, ensuring knowledge of relevant high-level HR rules and regulations.</p></li><li><p>Respond to internal and external HR-related inquiries or requests and provide assistance.</p></li><li><p>Liaise with other departments and support other functions as assigned (Legal, Finance, Operations).</p></li><li><p>Manage our HR database, be informed of relevant high-level rules and regulations and liaise with the relevant legal representatives.</p></li><li><p>Schedule meetings, interviews, HR events etc. and maintain the team’s agenda.</p></li><li><p>Provide assistance to the COO/EO and senior leadership with a variety of administrative tasks that require an excellent command of the English language.</p></li><li><p>Supervise and maintain our HR review process and timelines.</p></li><li><p>Handle onboarding and offboarding of team members, ensuring compliance with HR regulations.</p></li><li><p>Manage and update project management software to keep the CEO/COO informed of the progress of the different workstreams within the company.</p></li><li><p>Maintain case files on any issues that happened or any open project you work on.</p></li><li><p>Supervise and review all Health and Safety documents and follow up with the team to ensure compliance and that records are up to date.</p></li><li><p>Handle all open HR and Health and Safety cases and liaise with the legal/HR department.</p></li></ul><p></p>

<p>1. Controls Oversight &amp; Assurance</p><p>&nbsp;• Serve as Valmore’s lead representative on project controls matters across EPC contracts, setting on group and BU Levels standard operating procedures and governance frameworks, to ensure proper and best practice controls are in place.&nbsp;</p><p>• Establish and enforce project controls requirements within EPC contracts; including reporting standards, tools, and cadence, and attend contractor progress meetings, site visits, and project reviews as the Group’s representative.&nbsp;</p><p>• Provide independent project controls assessments to the COO and Board, free from contractor or business-unit pressure, documenting findings and escalating issues as required.&nbsp;</p><p>&nbsp;</p><p>2. Business Unit Delivery Partnership&nbsp;</p><p>• Act as the project controls partner to each Business Unit’s MD and Operations’ Teams, providing hands-on support throughout the project lifecycle and establishing robust controls foundations at inception including WBS, CBS, baseline schedule, and controls plan.&nbsp;</p><p>• Provide BU MDs and Heads of Operations with early warning of schedule slippage, cost-overrun risk, and change exposure, with clear, actionable recommendations for corrective action. Support BU teams in preparing for contractor meetings, negotiating change orders, and resolving claims.&nbsp;</p><p>• Contributes with BU assigned teams in preparing and reporting project performance updates to COO and Investment Committee presentations and build project controls capability within BU teams through coaching, knowledge transfer, and on-the-job guidance.&nbsp;</p><p>&nbsp;</p><p>3. Schedule &amp; Cost Assurance</p><p>• Critically assess contractor-submitted Primavera P6 schedules for logic, resource loading, critical-path integrity, and contractual milestone compliance; independently verify progress-measurement methodologies and challenge claims where evidence is insufficient.&nbsp;</p><p>• Review and validate contractor cost reports, forecasts, Cost-to-Complete (CTC) and Estimate at Completion (EAC) submissions, and implement Earned Value Management from the Owner’s perspective, independently tracking CPI, SPI, and cost-performance trends.&nbsp;</p><p>• Monitor expenditure against the Owner’s approved budget, review and certify contractor invoices and payment applications against</p><p>&nbsp;</p><p>4. Risk, Change &amp; Contract Controls&nbsp;</p><p>• Maintain the Owner’s project Risk Register across the capital portfolio, facilitate risk workshops with contractors and internal stakeholders, and conduct independent quantitative (Monte Carlo) analysis to validate contingency adequacy and advise on drawdown and base line decisions.&nbsp;</p><p>• Administer the Owner’s change-management process independently assessing contractor variations, claims, and change orders for cost and schedule impact and protect the Group’s contractual position by ensuring scope changes are properly authorized before execution.&nbsp;</p><p>• Contribute to studying claim assessments with the legal and commercial teams, reaching dispute resolution, and contract close-out, maintaining comprehensive, audit-ready records of all change events, approvals, correspondence, and decisions, and ensuring EPC contracts embed appropriate controls requirements pre-award.&nbsp;</p><p>&nbsp;</p><p>5. Budget &amp; Contingency Management</p><p>• Establish and maintain the Group’s -Owner’s side- Project Controls framework, standards, and procedures for deployment across portfolio companies. Present status at COO reviews, BU project meetings, Investment Committee sessions, and Board presentations.&nbsp;</p><p>&nbsp;• Support due diligence on new capital investments, including project controls health checks and cost/schedule risk assessments.</p>

Location: Cairo, Egypt<br>Company: Trading and Mining Co. (DTMC)<br>Industry: Fertilizers & Minerals<br>Job position: Export Specialist<br>Job Type: Full-time<br><br><br>Role Overview:<br>We are seeking a skilled and proactive Export Specialist to join our growing team. The ideal candidate will manage and coordinate international shipments, ensure documentation compliance, and maintain strong communication with shipping partners.<br><br>Key Responsibilities:<br><br>Manage all export operations and documentation (LCs, B/Ls, COO, etc.)<br><br>Coordinate with logistics, shipping lines, customs brokers, and truckers <br><br>Maintain relationships with shipping partners and agents<br><br>Monitor and track shipments to ensure timely delivery<br><br>Ensure compliance with international trade laws and export regulations<br><br>Prepare weekly and monthly export reports for management<br><br>Requirements:<br><br>Bachelor's degree in Business, International Trade, or a related field<br><br>Minimum 2–4 years of experience in export operations.<br><br>Excellent command of English (spoken and written)<br><br>Strong knowledge of INCOTERMS, LC procedures, customs docs, and international shipping documentation<br><br>Proficient in Microsoft Office (especially Excel and Outlook)<br><br>Detail-oriented with strong organizational and problem-solving skills<br><br>To Apply:<br>Send your CV :hiring@eldawlia-mining.net<br>Subject Line: Export Specialist Application

<p>Responsible for managing and overseeing all export logistics operations to ensure timely, compliant, and cost-effective international shipment of finished goods. The role ensures full adherence to export regulations, customs requirements, documentation standards, QHSE guidelines, and customer delivery expectations. The Export Section Head leads the export logistics team, optimizes processes, coordinates with internal departments and external partners, and supports the execution of strategic initiatives that enhance export performance and trade compliance.</p><p>Key Responsibilities :</p><ul><li>1-Lead and supervise end-to-end export operations, ensuring accurate and timely preparation, verification, and execution of all export shipments.</li><li>2-Ensure all export documentation (CI, PL, COO, BL/AWB, Form E/Euro1, packing lists, HS codes, certificates, etc.) is prepared accurately and in compliance with international regulations and customer requirements.</li><li>3-Coordinate with freight forwarders, carriers, and customs brokers to ensure smooth cargo movement, securing best routes, rates, and transit times.</li><li>4-Oversee container booking, space allocation, shipping schedules, and related documentation with shipping lines and forwarders.</li><li>5-Monitor export order readiness with Production Planning and Warehousing to ensure tight alignment on delivery timelines.</li><li>6-Ensure full compliance with international trade laws, export control regulations, customs rules, and country-specific requirements.</li><li>7-Track, measure, and analyze export KPIs: shipping accuracy, on-time export delivery, logistics cost per ton, document accuracy rate, vessel cutoff compliance, clearance lead time, etc.</li><li>8-Identify export operational bottlenecks and implement corrective/preventive actions.</li><li>9-Work closely with Production, Planning, Procurement, Finance, and Warehousing to ensure seamless export operations.</li><li>10-Coordinate with finance team for export financial documentation.</li><li>11-Lead, coach, and evaluate Export Logistics Coordinators and Documentation Officers to ensure high performance.</li><li>12- Experience to be from 7-10 years in Export field</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications ( No Compromise ) :</h2><h3>Technical competencies</h3><ul><li>Export logistics operations management.</li><li>International shipping procedures (sea, air)and vessel scheduling.</li><li>Export documentation mastery (CI, PL, BL, COO, Form E/Euro1, inspection certificates, etc.).</li><li>Customs regulations, international trade compliance, export controls, and Incoterms.</li><li>Freight negotiation, contract handling, and container management.</li><li>ERP/WMS/TMS systems for export operations.</li><li>KPI development, monitoring, and reporting for export operations.</li></ul><h3>Interpersonal Competencies:</h3><ul><li>Leadership and people development.</li><li>Cross-functional collaboration and stakeholder management.</li><li>Problem-solving and decision-making under pressure.</li><li>Analytical and data-driven mindset.</li><li>Communication and negotiation skills.</li><li>Accountability, integrity, and results orientation.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Envision Employment Solutions is currently looking for a Director of Production &amp; Operations for one of our partners, a global leader in Information Technology Services &amp; Consulting !</p><p>Job Summary: The Director of Production &amp; Operations leads, coordinates, and optimizes all production and operations activities within a location, ensuring operational efficiency, project delivery excellence, and alignment with company standards. This role plays a pivotal part in the Global Leadership Team, serving as a cultural and operational anchor for both local execution and global collaboration.</p><p>Responsibilities:</p><p>Production &amp; Operations Oversight</p><ul><li>Overall local responsibility for managing and overseeing all aspects of the day-to-day production and the operations processes</li><li>Lead on overall production strategy and liaise with the Production Manager on daily and weekly production issue</li><li>Lead the monthly Production meetings</li><li>Supervise the Operations and the Production Managers</li><li>Regularly conduct performance reviews, providing feedback and coaching, and setting challenging KPIs that to increase volumes of business</li><li>Coach employees, conduct disciplinary meetings where necessary with support from HR and the CEO and COO</li><li>Owns the local site ISMS</li></ul><p>Finance &amp; Budgeting</p><ul><li>Work closely with the Finance support team to ensure monthly invoicing and finance deadlines are respected and met.</li><li>Work with the SLT regarding the annual Budget preparation to collate annual budget costs for CAPEX and OPEX</li><li>Produce and lead on the MBR s supported and in collaboration with the Global Department Heads.</li><li>Ensure your business unit actuals and production revenue forecasts are shared</li></ul><p>Sales &amp; Client Relations</p><ul><li>You will work closely with the Global Head of Sales and the Sales Operations Manager.</li><li>Follow the Opportunity phase company process fully and work closely with the SOM and the Account manager as the jobs are handed over to production</li><li>Keep in regular contact with the Production Manager and Customer Services Representatives regarding their management of the clients, ensuring all aspects of processed projects are carried out in an innovative, profitable and efficient manner, while taking any feedback on board to improve service and efficiency</li><li>Work closely with the Global Head of Sales to agree CSR s cadence of touch points and quarterly business reviews with customers in production</li><li>Work closely with the other DPOs, the SOM, the commercial team and the COO to help develop a full set of presales production policies</li></ul><p>Systems, Data &amp; Process Management</p><ul><li>Work with the global HSDs; ORKA to OWN the Support Department Planning processes using JIRA Work Management (Service)</li><li>Working with the Business Systems analyst and using ORKA data to provide continual analysis on operator performance as well as machine performance.</li></ul><p>Leadership &amp; Culture</p><ul><li>Show leadership regarding company culture and mentor accordingly to establish a positive attitude within the business unit</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum education: University degree, Bachelor or equivalent</li><li>Highly experienced in management of projects (technology, ICT, AV ) and teams</li><li>Preferred: Experience working in a broadcaster, digitization facility, library/archive, or ICT preservation project</li><li>Experience coordinating monthly invoicing and financial reporting with finance support</li><li>Experience overseeing facilities operations, upgrades, and budget forecasting (capex/opex)</li><li>Proven leadership in managing both Production and Operations teams, including performance reviews and KPI setting</li><li>Background in working with CRM, workflow, or reporting systems (e.g., JIRA, ORKA, Excel, project dashboards)</li><li>Previous involvement in production meetings, MBR preparation, and business reviews</li><li>Familiarity with ISMS and site compliance ownership.</li></ul><p>Professional Competencies</p><ul><li>Strong organizational, planning, and coordination skills</li><li>Working knowledge of audio/video/film technologies</li><li>Skilled in use of Excel, project reporting tools (e.g., Teamwork, JIRA), and dashboards</li><li>Ability to analyze operator and machine performance data (e.g., ORKA)</li><li>Capable of owning and improving support department planning workflows.</li></ul><p>Leadership &amp; Management</p><ul><li>Able to coach, mentor, and supervise both Production and Operations Managers</li><li>Skilled in managing performance through regular reviews, feedback, and KPI setting</li><li>Can lead disciplinary procedures, when necessary, with HR and executive support</li><li>Leads on strategy and policy development for production and pre-sales processes</li></ul><p>Social &amp; Interpersonal Competencies</p><ul><li>Strong interpersonal and negotiation skills</li><li>Excellent communicator (verbal and written); effective with both clients and internal stakeholders</li><li>Promotes teamwork and cross-departmental cooperation (Sales, CSR, SOM, SLT)</li><li>Service-focused mindset and customer-centric approach</li></ul><p>Engagement &amp; Mindset</p><ul><li>Demonstrates personal responsibility and ownership</li><li>Highly proactive and self-starting</li><li>Maintains rigor and precision in all operational matters</li><li>Committed to continuous improvement and innovation.</li></ul><p></p></section>

Shipping Supervisor<br>???? Location: Agouza - Cairo<br>We are hiring a shipping specialist / Supervisor to handle day-to-day export and import shipments from sales order to handover at airport/port, ensuring accurate documents, on-time dispatch, and smooth coordination with internal teams and external partners.<br>Key Responsibilities Receive sales orders and open shipment files. Request and compare freight quotations; support booking with selected forwarder. Coordinate with warehouse on goods readiness, packing, and quantities. Prepare and review shipping documents (invoice, packing list, COO, MSDS, AWB/BL). Coordinate with customs brokers, transporters, and shipping lines. Track shipments and resolve operational or documentation issues. Update internal teams with shipment status and any delays. Maintain complete shipment files and basic shipping reports. Requirements<br>Qualifications2–5 years in shipping / logistics / export operations. Previous experience in a similar industrial, manufacturing, or export environment is highly preferred. Knowledge of export documentation and basic Incoterms. Experience dealing with forwarders, shipping lines, and customs brokers. Strong attention to detail, follow-up, and organization. Excellent English and solid MS Excel/Outlook skills.<br>Interested candidates may apply here or send their CVs to:a.hamalawy@hashembrothers.com and mention Shipping Supervisor

<ul><li><p>Export permission on SCZ portal</p></li><li><p>Import permissoin on SCZ portal</p></li><li><p>Subcontracts on SCZ portal</p></li><li><p>Local Certificate on SCZ</p></li><li><p>Export permission on NAFAZA portal</p></li><li><p>ACI for Import on NAFAZA portal</p></li><li><p>Subcontracts on NAFZA portal</p></li><li><p>Make a tax refund response</p></li><li><p>Gate in and gate out the goods to and from SCZ</p></li><li><p>Follow COO until received from customs</p></li><li><p>Follow permissions with SCZ to get the original to be able to start Export or import procedure</p></li><li><p>Fabric and accessory consumption Customs reports Fabric - Machines - Accessory</p></li><li><p>Inventory with customs</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Qualifications:</strong></p></li><li><p>Bachelor's degree in supply chain management, logistics, business administration, or a related field. Experience: Minimum of 5-8 years of experience in export and import customs clearance management, preferably in the garment and apparel industry. Inventory management with customs</p></li></ul><p></p><ul><li><p><strong>Competencies:</strong> Strong leadership and interpersonal skills, with the ability to motivate and develop a team, build relationships with customs In-depth knowledge of GAFI low and customs processes, Problem-solving orientation with the ability to anticipate challenges, proactively identify solutions, and implement process improvements to optimize the customs procedure..</p></li></ul><p></p>

<ul><li><p>Handle and coordinate <strong>air and sea import shipments</strong> from A to Z.</p></li><li><p>Ensure timely clearance of shipments and compliance with customs and import regulations.</p></li><li><p>Prepare, review, and manage all import documentation (B/L, COO, Commercial Invoice, Packing List, etc.).</p></li><li><p>Plan shipments based on product availability and customer requests</p></li><li><p>Track orders to ensure timely deliveries</p></li><li><p>Prepare shipping documents (like invoices, purchase orders and bills of lading).</p></li><li><p>Communicate with shipping lines, freight forwarders, and customs brokers to ensure smooth delivery.</p></li><li><p>Coordinate with internal departments (planning, purchasing, finance) to align on shipment timelines.</p></li><li><p>Track and analyze freight costs and suggest cost-saving solutions.</p></li><li><p>Maintain accurate records of shipments, suppliers, and logistics activities.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Logistics, Supply Chain, or a related field.</p></li><li><p><strong>Minimum 2-3 years of hands-on experience in import operations</strong>, especially air and sea freight.</p></li><li><p>Solid knowledge of Egyptian customs procedures and required documentation.</p></li><li><p>Familiarity with <strong>Nafeza system</strong> and international trade platforms is a strong plus.</p></li><li><p>Proficiency in MS Office (Excel is a must).</p></li><li><p>Strong communication, time management, and problem-solving skills.</p></li><li><p>Good command of English (written and spoken).</p></li></ul><p></p>

<ul><li><p>Handle and coordinate <strong>air and sea import shipments</strong> from A to Z.</p></li><li><p>Ensure timely clearance of shipments and compliance with customs and import regulations.</p></li><li><p>Prepare, review, and manage all import documentation (B/L, COO, Commercial Invoice, Packing List, etc.).</p></li><li><p>Plan shipments based on product availability and customer requests</p></li><li><p>Track orders to ensure timely deliveries</p></li><li><p>Prepare shipping documents (like invoices, purchase orders and bills of lading).</p></li><li><p>Communicate with shipping lines, freight forwarders, and customs brokers to ensure smooth delivery.</p></li><li><p>Coordinate with internal departments (planning, purchasing, finance) to align on shipment timelines.</p></li><li><p>Track and analyze freight costs and suggest cost-saving solutions.</p></li><li><p>Maintain accurate records of shipments, suppliers, and logistics activities.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Logistics, Supply Chain, or a related field.</p></li><li><p><strong>Minimum 2-3 years of hands-on experience in import operations</strong>, especially air and sea freight.</p></li><li><p>Solid knowledge of Egyptian customs procedures and required documentation.</p></li><li><p>Familiarity with <strong>Nafeza system</strong> and international trade platforms is a strong plus.</p></li><li><p>Proficiency in MS Office (Excel is a must).</p></li><li><p>Strong communication, time management, and problem-solving skills.</p></li><li><p>Good command of English (written and spoken).</p></li></ul><p></p>

<ul><li><p>Handle and coordinate <strong>air and sea import shipments</strong> from A to Z.</p></li><li><p>Ensure timely clearance of shipments and compliance with customs and import regulations.</p></li><li><p>Prepare, review, and manage all import documentation (B/L, COO, Commercial Invoice, Packing List, etc.).</p></li><li><p>Plan shipments based on product availability and customer requests</p></li><li><p>Track orders to ensure timely deliveries</p></li><li><p>Prepare shipping documents (like invoices, purchase orders and bills of lading).</p></li><li><p>Communicate with shipping lines, freight forwarders, and customs brokers to ensure smooth delivery.</p></li><li><p>Coordinate with internal departments (planning, purchasing, finance) to align on shipment timelines.</p></li><li><p>Track and analyze freight costs and suggest cost-saving solutions.</p></li><li><p>Maintain accurate records of shipments, suppliers, and logistics activities.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Logistics, Supply Chain, or a related field.</p></li><li><p><strong>Minimum 2-3 years of hands-on experience in import operations</strong>, especially air and sea freight.</p></li><li><p>Solid knowledge of Egyptian customs procedures and required documentation.</p></li><li><p>Familiarity with <strong>Nafeza system</strong> and international trade platforms is a strong plus.</p></li><li><p>Proficiency in MS Office (Excel is a must).</p></li><li><p>Strong communication, time management, and problem-solving skills.</p></li><li><p>Good command of English (written and spoken).</p></li></ul><p></p>

<ul><li><p>Handle and coordinate <strong>air and sea import shipments</strong> from A to Z.</p></li><li><p>Ensure timely clearance of shipments and compliance with customs and import regulations.</p></li><li><p>Prepare, review, and manage all import documentation (B/L, COO, Commercial Invoice, Packing List, etc.).</p></li><li><p>Plan shipments based on product availability and customer requests</p></li><li><p>Track orders to ensure timely deliveries</p></li><li><p>Prepare shipping documents (like invoices, purchase orders and bills of lading).</p></li><li><p>Communicate with shipping lines, freight forwarders, and customs brokers to ensure smooth delivery.</p></li><li><p>Coordinate with internal departments (planning, purchasing, finance) to align on shipment timelines.</p></li><li><p>Track and analyze freight costs and suggest cost-saving solutions.</p></li><li><p>Maintain accurate records of shipments, suppliers, and logistics activities.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Logistics, Supply Chain, or a related field.</p></li><li><p><strong>Minimum 2-3 years of hands-on experience in import operations</strong>, especially air and sea freight.</p></li><li><p>Solid knowledge of Egyptian customs procedures and required documentation.</p></li><li><p>Familiarity with <strong>Nafeza system</strong> and international trade platforms is a strong plus.</p></li><li><p>Proficiency in MS Office (Excel is a must).</p></li><li><p>Strong communication, time management, and problem-solving skills.</p></li><li><p>Good command of English (written and spoken).</p></li></ul><p></p>

ABOUT HEALTHA<br>Healtha is a health and wellness company building consumer brands. We develop science-driven products in nutritional supplements, digital health, and consumer healthcare, selling through direct-to-consumer channels, online marketplaces, and strategic distribution partners.<br>We are building a long-term company focused on creating trusted consumer-health brands and delivering sustainable international growth.<br>THE OPPORTUNITY<br>Healtha is seeking an entrepreneurial Chief Executive Officer to lead the company through its next stage of growth.<br>This is a hands-on executive leadership position. We are looking for an experienced operator who can translate strategy into execution, establish scalable systems, recruit exceptional talent, and grow multiple brands internationally.<br>The CEO will work closely with the Founder and Board while assuming responsibility for company performance, organizational leadership, growth, and day-to-day execution. This is a full-time in person role.<br>KEY RESPONSIBILITIES<br>• Develop and execute Healtha's long-term business strategy.• Take ownership of company revenue, profitability, cash flow, and P&L performance.• Scale direct-to-consumer, retail, marketplace, and distribution channels.• Build and lead a high-performing executive and management team.• Establish clear KPIs, dashboards, accountability systems, and operating rhythms.• Lead annual planning, budgeting, and quarterly execution.• Strengthen marketing, supply chain, technology, finance, customer experience, and regulatory operations.• Develop fundraising plans and manage investor and stakeholder relationships.• Build strategic partnerships and identify potential acquisition opportunities.• Lead expansion across Canada, the United States, and the Middle East.• Create a culture of ownership, transparency, urgency, and continuous improvement.<br>REQUIRED QUALIFICATIONS<br>• Previous experience as a CEO, President, COO, or General Manager with meaningful P&L responsibility.• Demonstrated success scaling an early-stage or high-growth company.• Experience in e-commerce, consumer products, healthcare, or a closely related industry.• Strong financial, operational, and organizational leadership capabilities.• Experience leading multiple business functions and senior team members.• Ability to create strategy while remaining closely involved in execution.• Strong written, verbal, and stakeholder communication skills.• Evidence-based and financially disciplined decision-making.• Bachelor's degree or equivalent senior leadership experience.<br>PREFERRED EXPERIENCE<br>• Consumer packaged goods or consumer-health products• Nutritional supplements• Digital health or healthcare• Shopify and Amazon Marketplace• International expansion• Founder-led or venture-backed companies• Fundraising and investor relations• Strategic partnerships, acquisitions, or joint ventures• Regulated consumer products• Cross-border supply chain management<br><br>WHAT WE OFFER<br>• Executive compensation• Performance-based bonus• Equity participation• Opportunity to help build a global healthcare company• Entrepreneurial environment with autonomy

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>Role purpose (overall high-level summary of the role)</span></strong><br><span>Relationship Service Management is a digitally enabled CIB Banking Client Relationship Services team who delivers coordination of client impacting servicing activities on behalf of RMs to facilitate optimal client experience and allow front-line partners focus on business generating activities.</span><br><span>Relationship Service Manager - Analyst role is part of Client Relationship Servicing within CIB Banking within CIB COO. CIB COO is a globally aligned function supporting GBM/CMB wide businesses and all elements of the client lifecycle including Onboarding and Client Relationship Servicing. RSM function is accountable for ensuring that HSBC consistently provides exceptional service to its clients. The CIB Banking CS Value Stream oversees all Account Maintenance, Account Opening, Closing &amp; Reactivation requests, Client Authorization Update (Mandates), Audit confirmation, Request for Information and RM Delegated Responsibilities (AI Triggers/CDD Info).&nbsp;</span></p><br><br><p><span><strong>Principal Accountabilities and Responsibilities</strong> (e.g., for Business, Customers &amp; Stakeholders; internal control environment, etc.)</span><br><span>Impact on Business</span><br><span>•Take measures to be in regular contact with RMs on operational issues and take prompt follow-up action on outstanding matters.</span><br><span>•Take ownership of Client Maintenance and servicing activities including ad hoc client queries and escalations.&nbsp;</span><br><span>•Undertake proper utilization of the product/ sales knowledge to find answers to complex operational problems and present the solution to RMs in clear language.</span><br><span>•Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.</span></p><br><br><p><strong><span>Customers / Stakeholders&nbsp;</span></strong><br><span>•Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer and customers are kept fully informed of progress.&nbsp;</span><br><span>•Interfacing with wide variety of teams like Relationship Managers, WSO, KYCS, CDD, Legal, Payments, Trade team etc. daily with solution-oriented mindset to overcome bottlenecks.</span><br><span>•Develop and maintain excellent professional relationship with all stakeholders – both internal &amp; external.</span><br><span>•Act as one-stop shop to guide RM in holistic approach and revert with solution.</span></p><br><br><p><strong><span>Technical Skills and Teamwork&nbsp;</span></strong><br><span>•Be responsible for managing E2E mandate and signor updates for entities locally and globally. Fluent comprehending core documents associated with mandate/signatories’ updates.</span><br><span>•Working knowledge of the Audit process and use of confirmation.com tool for performing global signor audits.</span><br><span>•Collaborate seamlessly with colleagues, leveraging diverse perspectives to drive innovative solutions.</span><br><span>•Act as a knowledge hub to the RMs and Management alike; with proven ability to resolve queries.</span><br><span>•Share knowledge and information to help build technical competence across the function.</span><br><span>•Could additionally be responsible for providing training and help to develop a team of global professionals.</span><br><span>•Participates in team meetings, activities, promotes team spirit.</span></p><br><br><p><strong><span>Operational Effectiveness &amp; Control</span></strong><br><span>•To understand the impact of new initiatives and re-engineered processes on their respective client relationships and ensure effective communication of change.&nbsp;</span><br><span>•To act as an escalation, point regarding service or operational control issues and assist in identifying and progressing improvements.</span><br><span>•Serve as an SME and SPOC to the Business to facilitate Projects, Process Improvement, and reengineering efforts.</span><br><span>Management of Risk</span><br><span>Is aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations.</span></p><br><br><p><strong><span>Functional Knowledge &amp; Skills Required</span></strong><br><span>•Excellent spoken and written communication skills with experience of adapting your style and approach to the audience and message being delivered. (E)</span><br><span>•Working knowledge of Mandate documents such as Board Resolution (BR), Power Of Attorney (PoA), Articles of Associations (AoA) and List of Directors (LoD). (D)</span><br><span>•Working knowledge of the Audit process and use of confirmation.com tool for performing global signor audits. (D)</span><br><span>•At least 2 -3 years’ experience in a client facing role.</span><br><span>•Orientation to client service and a good understanding of service principles and practices.</span><br><span>•Proven ability to work well under pressure and prioritize competing demands. (E)</span><br><span>•Flexible approach to duties and hours of work. (E)</span><br><span>•Strong network across Business Services, Product, and Central Operational Support Teams.</span><br><span>•Must be proactive and prepared to investigate issues of own initiative with minimum information.</span><br><span>•Ability to maintain focus while working with voluminous data including the ability to strategize, organize and execute the same for the department’s month-end / roll-period high volumes.</span><br><span>•Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data with good attention to details.</span><br><span>•Strong relationship management skills with the ability to manage &amp; engage multiple parties, meet their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner.</span><br><span>•Self-Motivated, positive, and passionate individual with a solution-oriented mindset.</span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>Role purpose (overall high-level summary of the role)</span></strong><br><span>Relationship Service Management is a digitally enabled CIB Banking Client Relationship Services team who delivers coordination of client impacting servicing activities on behalf of RMs to facilitate optimal client experience and allow front-line partners focus on business generating activities.</span><br><span>Relationship Service Manager - Analyst role is part of Client Relationship Servicing within CIB Banking within CIB COO. CIB COO is a globally aligned function supporting GBM/CMB wide businesses and all elements of the client lifecycle including Onboarding and Client Relationship Servicing. RSM function is accountable for ensuring that HSBC consistently provides exceptional service to its clients. The CIB Banking CS Value Stream oversees all Account Maintenance, Account Opening, Closing &amp; Reactivation requests, Client Authorization Update (Mandates), Audit confirmation, Request for Information and RM Delegated Responsibilities (AI Triggers/CDD Info).&nbsp;</span></p><br><br><p><span><strong>Principal Accountabilities and Responsibilities</strong> (e.g., for Business, Customers &amp; Stakeholders; internal control environment, etc.)</span><br><span>Impact on Business</span><br><span>•Take measures to be in regular contact with RMs on operational issues and take prompt follow-up action on outstanding matters.</span><br><span>•Take ownership of Client Maintenance and servicing activities including ad hoc client queries and escalations.&nbsp;</span><br><span>•Undertake proper utilization of the product/ sales knowledge to find answers to complex operational problems and present the solution to RMs in clear language.</span><br><span>•Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.</span></p><br><br><p><strong><span>Customers / Stakeholders&nbsp;</span></strong><br><span>•Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer and customers are kept fully informed of progress.&nbsp;</span><br><span>•Interfacing with wide variety of teams like Relationship Managers, WSO, KYCS, CDD, Legal, Payments, Trade team etc. daily with solution-oriented mindset to overcome bottlenecks.</span><br><span>•Develop and maintain excellent professional relationship with all stakeholders – both internal &amp; external.</span><br><span>•Act as one-stop shop to guide RM in holistic approach and revert with solution.</span></p><br><br><p><strong><span>Technical Skills and Teamwork&nbsp;</span></strong><br><span>•Be responsible for managing E2E mandate and signor updates for entities locally and globally. Fluent comprehending core documents associated with mandate/signatories’ updates.</span><br><span>•Working knowledge of the Audit process and use of confirmation.com tool for performing global signor audits.</span><br><span>•Collaborate seamlessly with colleagues, leveraging diverse perspectives to drive innovative solutions.</span><br><span>•Act as a knowledge hub to the RMs and Management alike; with proven ability to resolve queries.</span><br><span>•Share knowledge and information to help build technical competence across the function.</span><br><span>•Could additionally be responsible for providing training and help to develop a team of global professionals.</span><br><span>•Participates in team meetings, activities, promotes team spirit.</span></p><br><br><p><strong><span>Operational Effectiveness &amp; Control</span></strong><br><span>•To understand the impact of new initiatives and re-engineered processes on their respective client relationships and ensure effective communication of change.&nbsp;</span><br><span>•To act as an escalation, point regarding service or operational control issues and assist in identifying and progressing improvements.</span><br><span>•Serve as an SME and SPOC to the Business to facilitate Projects, Process Improvement, and reengineering efforts.</span><br><span>Management of Risk</span><br><span>Is aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations.</span></p><br><br><p><strong><span>Functional Knowledge &amp; Skills Required</span></strong><br><span>•Excellent spoken and written communication skills with experience of adapting your style and approach to the audience and message being delivered. (E)</span><br><span>•Working knowledge of Mandate documents such as Board Resolution (BR), Power Of Attorney (PoA), Articles of Associations (AoA) and List of Directors (LoD). (D)</span><br><span>•Working knowledge of the Audit process and use of confirmation.com tool for performing global signor audits. (D)</span><br><span>•At least 2 -3 years’ experience in a client facing role.</span><br><span>•Orientation to client service and a good understanding of service principles and practices.</span><br><span>•Proven ability to work well under pressure and prioritize competing demands. (E)</span><br><span>•Flexible approach to duties and hours of work. (E)</span><br><span>•Strong network across Business Services, Product, and Central Operational Support Teams.</span><br><span>•Must be proactive and prepared to investigate issues of own initiative with minimum information.</span><br><span>•Ability to maintain focus while working with voluminous data including the ability to strategize, organize and execute the same for the department’s month-end / roll-period high volumes.</span><br><span>•Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data with good attention to details.</span><br><span>•Strong relationship management skills with the ability to manage &amp; engage multiple parties, meet their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner.</span><br><span>•Self-Motivated, positive, and passionate individual with a solution-oriented mindset.</span></p><br><br><br> </div>

<p><strong>Supply Chain &amp; Imports Specialist – Pharma Excipients &amp; APIs</strong><br>Location: Cairo, Egypt</p><p><strong>About TRAG</strong><br>TRAG is a long-established pharmaceutical raw-material distribution company with decades of experience in excipients and APIs and a strong reputation in the Egyptian market since 1993.</p><p><strong>Role Summary</strong><br>We are looking for a&nbsp;<strong>Supply Chain &amp; Imports Specialist</strong> to manage the day-to-day import cycle for our excipients and APIs: documents, shipments, pricing follow-up, and supplier coordination.</p><p><strong>Key Responsibilities</strong></p><ul><li>Review and validate all shipping documents (CI, PL, BL/AWB, COA, COO, packing list, etc.) with high accuracy before submission.</li><li>Handle&nbsp;<strong>COA-related details</strong>: understand typical COA terms and specifications, and coordinate required&nbsp;<strong>adjustments to analysis techniques and formats</strong> requested by clients in Egypt.</li><li>Manage the import cycle from PI to warehouse delivery, following up on bookings, ETD/ETA, clearance and delivery.</li><li>Communicate with foreign suppliers regarding PIs, shipments, payment terms, and basic price negotiations.</li><li>Maintain a structured&nbsp;<strong>pricing and supplier history</strong> for excipients and APIs.</li><li><strong>Calculate commissions and track supplier commission agreements and payments</strong> using internal templates and tools.</li><li>Coordinate with sales, finance, and warehouse on stock levels, incoming shipments, and priorities.</li><li>Provide regular reports on open POs, shipment status, landed costs, and basic margin evolution.</li></ul><p>&nbsp;</p>

<p><strong>Location:</strong> Ras El Hekma, Egypt</p><p>Join DTEC as a <strong>Junior IT Infrastructure Engineer</strong> and be part of a growing team delivering large-scale ICT and ELV infrastructure projects. In this role, you will support the execution of infrastructure projects, coordinate with clients and project teams, and ensure high-quality delivery in accordance with project specifications and standards.</p><p><strong>Qualifications:</strong></p><p>· Bachelor's degree in Electrical Engineering, Communications Engineering, Computer Engineering, or a related discipline.</p><p>· 1–5 years of experience in ICT/ELV infrastructure projects.</p><p>· Basic knowledge of structured cabling standards (TIA/EIA, ISO/IEC).</p><p>· Familiarity with fiber optic and copper cabling installation practices.</p><p>· Understanding of network racks, patch panels, and cable management.</p><p>· Experience with Fluke testing or OTDR is an advantage.</p><p>· Ability to read technical drawings and network layouts.</p><p>· Strong communication, teamwork, and problem-solving skills.</p><p><strong>Requirements</strong></p><p>· Supervise the installation activities carried out by site technicians and subcontractors.</p><p>· Study and interpret project drawings, specifications, and approved shop drawings.</p><p>· Coordinate daily with the Client, Consultant, and internal project team to ensure smooth project execution.</p><p>· Plan, organize, and monitor site activities to ensure timely completion of project milestones.</p><p>· Track project progress and identify potential delays, proposing corrective actions where required.</p><p>· Prepare daily, weekly, and monthly progress reports.</p><p>· Prepare Inspection Requests (IRs), Material Inspection Requests (MIRs), and other project documentation.</p><p>· Prepare Interim Payment Applications (IPAs) based on completed site works.</p><p>· Coordinate material requirements with the procurement team and monitor material availability.</p><p>· Attend coordination and technical meetings with clients, consultants, and project stakeholders.</p><p>· Follow up on technical clarifications, RFIs, approvals, and consultant comments.</p><p>· Maintain project documentation, including progress records, testing reports, as-built documentation, and site correspondence.</p><p>· Escalate project risks, technical issues, and commercial concerns to the Project Manager and COO while providing recommendations for resolution.</p><p>· Ensure compliance with project quality standards, HSE requirements, and contractual obligations.</p><p>· Ensure compliance with project specifications, quality standards, and HSE requirements.</p><p>&nbsp;</p><p><strong>Preferred Skills</strong></p><p>· Experience in Data Centers or Enterprise Network Infrastructure.</p><p>· Knowledge of structured cabling systems from manufacturers such as CommScope, Panduit, Leviton, or equivalent.</p><p>· Basic understanding of network switches and LAN infrastructure.</p><p>· Willingness to work on-site and travel to project locations.</p>