Joomla Jobs in Egypt

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p><strong>Technology and tools planning:</strong> Develop and execute technology and tools planning strategies that align with local, global, and regulatory standards.</p> <p><strong>Network security architecture:</strong> Collaborate with architecture teams to ensure network security designs are compliant with security standards.</p> <p><strong>Secure by design (SBD):</strong> Oversee the Secure by Design initiatives from a cybersecurity perspective, ensuring all new designs comply with security standards.</p> <p><strong>New products and services:</strong> Evaluate and recommend new and emerging security products and technologies to enhance Vodafone public cloud security portfolio.</p> <p><strong>Technology management:</strong> Provide consultancy and manage customers (internal and external) requirements and provide them with recommendation, HLD, LLD and own the implementation.</p> <p><strong>Secure public cloud:</strong> Ensure all Vodafone security controls are applied to our public cloud tiers (Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS)).</p> <p><strong>Enterprise business services:</strong> Support enterprise business services, both cloud and non-cloud, ensuring robust security measures are in place.</p> <p><strong>Capacity planning:</strong> Maintain and expand capacity planning for all cybersecurity tools, ensuring scalability and efficiency.</p> <h4>Who you are</h4> <p><strong>IT network security:</strong></p> <ul> <li>Plan, design, implement and evaluate security-focused tools and services including project leadership roles to Vodafone IT network security and Vodafone enterprise/public cloud customers.</li> <li>Review client requirements to identify their needs and build security technical offer with our partners.</li> <li>Ensure that all streams are running on the right track and fulfilling their main objectives.</li> </ul> <p><strong>Optimize network quality:</strong></p> <ul> <li>Provide study of new security systems, tools or features.</li> <li>Develop and implement software tools to monitor the security systems and to provide useful statistics, trend analysis using historical data to capture the subscriber behaviour and profile across different seasons and occasions.</li> </ul> <p><strong>Technology development:</strong></p> <ul> <li>Alignment with Vodafone Group plans.</li> <li>Liaise with overall technology strategy.</li> </ul> <p><strong>Cross function, support and communication:</strong></p> <ul> <li>Maintain a close liaison with all departments within Vodafone.</li> <li>Support marketing, product and services, radio and core in network connectivity and new services.</li> <li>Ensure projects and activities delivery with vendors on time and within allocated budget.</li> </ul> <h4>Not a perfect fit?</h4> <p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> <h4>Role requirements</h4> <ul> <li>B.Sc. Communication or Computer Engineering or Computer Science is a must.</li> <li>Minimum of 3 years’ experience in network and security positions; preferred at least 2 years’ experience in systems integration or managed security services in a top tier professional services firm.</li> </ul> <p><strong>Competencies:</strong></p> <ul> <li>Excellent teamwork skills.</li> <li>Results oriented, high energy, self-motivated.</li> <li>Ability to manage expectations of stakeholders (internal and external clients).</li> <li>Strong communication and presentation skills.</li> <li>Comfortable working in a project based / client serving model.</li> <li>Comfortable working with different internal and external entities (technical teams, presales, commercial and customers).</li> </ul> <p><strong>Technical skills:</strong></p> <ul> <li>Experience in NGFW, intrusion detection/prevention, WAF, email security.</li> <li>Deep knowledge about cyber security controls and awareness of global cyber security standards and compliance programs is a must.</li> <li>And/or experience in EDR, SIEM solutions and endpoint security.</li> <li>And/or experience in design, implement, seize IAM, PAM, SSO, MDM solutions.</li> <li>Preferred experience in technologies SOAR, UBA.</li> <li>Experience in designing secure network architectures, virtualization technologies, identity and access management principles, application security, encryption technologies, DNS and web applications.</li> <li>Basic knowledge of security compliance standards is a plus.</li> <li>Good knowledge of cloud technologies and cloud security.</li> <li>Good knowledge in payment solutions security.</li> <li>Vendor certification (Fortigate, Palo Alto, Forcepoint, F5, etc.) is a plus.</li> <li>Deep understanding of business dynamics and the agility to adapt to changes quickly and effectively.</li> </ul> <p><strong>Certifications:</strong></p> <ul> <li>PCNSE is a plus.</li> <li>Firewall management: Fortinet NSE (Network Security Expert) or equivalent is a must.</li> <li>Cisco networking certifications is a must.</li> </ul> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.</p> <p><strong>Together we can.</strong></p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Position Summary</b></p><br> <p><b>Location </b>Cairo, Egypt Delivery Center</p><br> <p><b>Deloitte Innovation Hub I Senior Account Payable &amp; General Ledger Accountant, Cairo, Egypt</b></p><br> <p><b>Connect to your career at Deloitte</b></p><br> <p>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing Audit &amp; Assurance, Tax &amp; Legal, Strategic Risk &amp; Transactions Advisory and Technology &amp; Transformation and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p><br> <p>Deloitte innovation hub (DIH) is a strategic initiative to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy &amp; Transactions’, ‘Customer’, ‘Engineering, AI &amp; Data, ‘Enterprise, Technology &amp; Performance’ and ‘Cyber’. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.</p><br> <p>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p><br> <p><b>Connect to your opportunity</b></p><br> <p>The AP and General Accountant plays a vital dual role in securing the company’s day-to-day cash outflows and maintaining structural financial reporting integrity. This position owns the end-to-end Accounts Payable cycle—from high-volume invoice data entry through to final payment execution—while concurrently managing general ledger operations, balance sheet reconciliations, month-end closing activities and providing the analytical grounding required for reliable monthly financial reporting.</p><br> <p><b><u>Key Responsibilities:</u></b></p><br> <ul><li>Manage end-to-end AP workflows, including coding, matching, and batching high-volume invoices.</li><li>Prepare and execute weekly vendor payment runs via ACH, wire, and checks.</li><li>Reconcile monthly vendor statements and independently resolve billing or pricing discrepancies.</li><li>Prepare and post standard, recurring, and adjusting journal entries.</li><li>Perform monthly bank reconciliations and reconcile AP sub-ledgers to the general ledger.</li><li>Track fixed asset depreciation and calculating monthly AP expense accruals.</li><li>Assist the finance team in meeting strict month-end, quarterly, and year-end closing deadlines.</li><li>Help review balance sheets and income statements to analyze budget-to-actual variances.</li><li>Prepare clear financial schedules and pull documentation for internal and external auditors.</li></ul> <p><b>Connect to your skills and professional experience</b></p><br> <p><b><u>Eligibility Requirements:</u></b></p><br> <ul><li>Bachelor’s degree in accounting, Finance, or a related field.</li><li>3 to 5 years of blended experience across both accounts payable and general&nbsp;<b>ledger accounting.</b></li><li>Direct experience working within&nbsp;<b>SAP</b>&nbsp;ERP system.</li><li>Advanced proficiency in Microsoft Excel (e.g., VLOOKUPs, pivot tables, sumifs).</li><li>Exceptional time management to balance daily AP tasks with monthly closing deadlines.</li><li>Strong communication skills to interact with external vendors and internal department heads.</li><li>Sharp analytical skills to spot trends, anomalies, and discrepancies in financial data.</li></ul> <p><b>Personal Independence</b></p><br> <p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further details as you progress through the recruitment process.</p><br> <p><b>Connect with your colleagues</b></p><br> <p><b>Location: Cairo, Egypt</b></p><br> <p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.” -Dan, Technology &amp; Transformation.</p><br> <p>“Everyone always says, “it’s the people,” and that’s true. Working for a brand you feel proud of feels pretty good too. And you don’t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.” – Gillian, Technology &amp; Transformation.</p><br> <p><b>Our commitment to you</b></p><br> <p>Making an impact is more than just what we do: it’s why we’re here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.</p><br> <p>We want you. The true you. Your own strengths, perspective, and personality. So, we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p><br> <p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p><br> <p><b>Connect to your next step</b></p><br> <p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p><br><p>For further information, and to apply, please visit our website via the “Apply” button below.</p><br><br> </div>

About Bosta: <br>Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.<br><br>We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.<br><br>2026CAPI-068<br><br>Job Description<br><br>Conduct outbound and inbound sales calls to promote financing products Assess customer needs and recommend appropriate financial solutions Manage a high volume of leads with disciplined follow-up Achieve monthly sales targets and performance KPIsMaintain accurate CRM data and ensure compliance with internal policies Collaborate with internal teams to resolve issues and support client onboarding<br><br><br><br><br>Job Qualifications<br><br>Negotiation and persuasion skills Strong customer service mindset and attention to detail Basic understanding of financial products and digital finance platforms Experience with CRM systems Excellent stakeholder management skills and communication0-2 years of experience<br><br><br><br><br>Thank you for considering Bosta as your next career step. We value every application we receive, and our selection process is designed to ensure the best fit for both our team and our candidates. We appreciate your patience throughout the process<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Company Description<br> <br>Future Group Language Solutions is a global leader in innovative digital experience solutions, combining human expertise with advanced AI technology. With more than 30 years of experience, our services help individuals and organizations communicate across cultures and expand their global reach. Guided by Shariah-compliant values, we offer comprehensive solutions in technology, language, and multicultural marketing. Committed to empowering businesses, especially in emerging markets, we focus on delivering sustainable growth and meaningful connections.<br> Role Description<br> <br>This is a full-time on-site role for a Call Center Team Lead, based in Cairo, Egypt. The Call Center Team Lead will oversee daily operations, manage a team of customer service representatives, and ensure that the highest level of customer satisfaction is achieved. Responsibilities include monitoring team performance, conducting training sessions, implementing strategies to improve efficiency, resolving escalated customer issues, and providing regular performance updates to management. Collaboration, communication, and team motivation will be key aspects of this role.<br> Qualifications<br> <br>Strong Interpersonal and Communication skills for effective team leadership and customer interaction Proficiency in Analytical Skills to assess team performance, monitor metrics, and develop actionable solutions+1 year of experience in Customer Service and ensuring high levels of Customer Satisfaction as a Team Leader. Proven ability to work collaboratively in a fast-paced, on-site environment Prior experience in leadership or supervisory roles in a call center environment is preferred Fluency in English and Arabic is an advantage Bachelor's degree in Business Administration, Management, or a related field is desirable

Company Description Digital HUB (D-HUB) provides digital trainings and consultations focused on modern technology and digital transformation. The organization delivers training and development services through efficient, structured frameworks that support learners at different skill levels. D-HUB emphasizes practical, technology-driven learning experiences designed to prepare participants for real-world challenges. The company actively adopts and promotes contemporary digital solutions to help individuals and organizations navigate ongoing technological change.<br>Role Description The AWS Cloud Computing Instructor is a full-time, on-site role based in Qesm El Doki. The instructor will design and deliver AWS-focused training programs, including lectures, hands-on labs, and workshops that cover core cloud services, architecture, security, and deployment practices. Daily responsibilities include preparing course materials, updating content to reflect current AWS best practices, assessing learner progress, and providing constructive feedback and mentoring. The role also involves collaborating with other trainers to improve curricula, integrating practical software development examples, and supporting learners in applying AWS concepts to real-world scenarios.<br>Qualifications<br> <br>Candidates should possess strong Information Technology and AWS cloud computing skills, including familiarity with core AWS services, networking, security, and cloud architecture. Candidates should possess effective Teaching, Training, and Lecturing abilities, with experience delivering technical content to diverse audiences in classroom or workshop settings. Candidates should possess practical Software Development skills, such as experience with at least one programming language and deploying applications on AWS. Relevant certifications (e.g., AWS Certified Solutions Architect, AWS Certified Developer) and a degree in Computer Science, Information Technology, or a related field are beneficial. Candidates should possess strong communication skills, the ability to simplify complex technical concepts, and a learner-focused, inclusive instructional approach.

Company Description Future Group Language Solutions is a global leader in innovative digital experience solutions, combining human expertise with advanced AI technology. With more than 30 years of experience, our services help individuals and organizations communicate across cultures and expand their global reach. Guided by Shariah-compliant values, we offer comprehensive solutions in technology, language, and multicultural marketing. Committed to empowering businesses, especially in emerging markets, we focus on delivering sustainable growth and meaningful connections.<br>Role Description This is a full-time on-site role for a Call Center Team Lead, based in Cairo, Egypt. The Call Center Team Lead will oversee daily operations, manage a team of customer service representatives, and ensure that the highest level of customer satisfaction is achieved. Responsibilities include monitoring team performance, conducting training sessions, implementing strategies to improve efficiency, resolving escalated customer issues, and providing regular performance updates to management. Collaboration, communication, and team motivation will be key aspects of this role.<br>Qualifications Strong Interpersonal and Communication skills for effective team leadership and customer interaction Proficiency in Analytical Skills to assess team performance, monitor metrics, and develop actionable solutions+1 year of experience in customer service and ensuring high levels of customer satisfaction as a Team Leader. Proven ability to work collaboratively in a fast-paced, on-site environment Prior experience in leadership or supervisory roles in a call center environment is preferred Fluency in English and Arabic is an advantage A bachelor's degree in Business Administration, Management, or a related field is desirable<br>Work Conditions: Onsite working module US time zone

<div><span style="font-size: 11px;"><b>Job description</b></span></div><div><span style="font-size: 11px;"><b>Requisition ID:&nbsp; 1729251</b></span></div><div><span style="font-size: 11px;"><b>The Opportunity</b></span></div><div><span style="font-size: 11px;">&nbsp;</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Whole industries have been disrupted and transformed in recent years by digital technology. As a Technology Consulting professional, you'll help organizations realize the value they can gain from their technology investments by supporting strategic decision-making, improving operational efficiency, and enabling business transformation.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">&nbsp;</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">As part of EY's Technology Consulting practice, you will work with leading organizations across the public and private sectors, helping clients design, implement, and optimize Oracle solutions that drive business value. You will work on complex transformation programs, collaborate with multidisciplinary teams, and contribute to delivering exceptional client outcomes.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">&nbsp;</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Working across industries and geographies, you will gain exposure to large-scale transformation initiatives while developing the consulting, leadership, and technical skills needed to thrive in today's rapidly evolving digital landscape.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">&nbsp;</span></div><div><span style="font-size: 11px;"><b><br></b></span></div><div><span style="font-size: 11px;"><b>Key Profile Requirements</b></span></div><div><span style="font-size: 11px;">&nbsp;</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Bachelor's degree in Information Technology, Computer Science, Engineering, Business, Finance, Human Resources, or a related discipline.</span></div><div><span style="font-size: 11px;">Approximately 4-7 years of relevant professional experience in Oracle consulting, implementation, or support projects.</span></div><div><span style="font-size: 11px;">Experience working with one or more Oracle solution areas, including:</span></div><div><span style="font-size: 11px;">Oracle ERP Cloud</span></div><div><span style="font-size: 11px;">Oracle HCM Cloud</span></div><div><span style="font-size: 11px;">Oracle SCM Cloud</span></div><div><span style="font-size: 11px;">Oracle EPM Cloud</span></div><div><span style="font-size: 11px;">Oracle EBS</span></div><div><span style="font-size: 11px;">Participation in at least one full-cycle Oracle implementation project.</span></div><div><span style="font-size: 11px;">Strong understanding of business processes and how they are enabled through Oracle technologies.</span></div><div><span style="font-size: 11px;">Experience in requirements gathering, solution design, configuration, testing, training, and deployment activities.</span></div><div><span style="font-size: 11px;">Ability to analyze business requirements and translate them into practical Oracle-based solutions.</span></div><div><span style="font-size: 11px;">Familiarity with project delivery methodologies and best practices.</span></div><div><span style="font-size: 11px;">Experience working within consulting firms or large enterprise organizations is preferred.</span></div><div><span style="font-size: 11px;">Strong stakeholder management and client-facing communication skills.</span></div><div><span style="font-size: 11px;">Excellent problem-solving and analytical capabilities.</span></div><div><span style="font-size: 11px;">Fluency in English is required; Arabic is an advantage.</span></div><div><span style="font-size: 11px;">Oracle certifications are considered a plus.</span></div><div><span style="font-size: 11px;">&nbsp;</span></div><div><span style="font-size: 11px;"><b>Key Responsibilities</b></span></div><div><span style="font-size: 11px;">&nbsp;</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Support the delivery of Oracle transformation projects across various industries.</span></div><div><span style="font-size: 11px;">Gather and analyze business requirements and support solution design activities.</span></div><div><span style="font-size: 11px;">Configure Oracle applications and assist with functional and technical implementation tasks.</span></div><div><span style="font-size: 11px;">Support business process improvement initiatives and recommend leading practices.</span></div><div><span style="font-size: 11px;">Participate in testing activities, including system integration testing, user acceptance testing, and defect resolution.</span></div><div><span style="font-size: 11px;">Assist with data migration, cutover planning, and post-go-live support activities.</span></div><div><span style="font-size: 11px;">Prepare project documentation, status reports, training materials, and knowledge-transfer sessions.</span></div><div><span style="font-size: 11px;">Collaborate closely with clients, project teams, and other stakeholders to ensure successful project delivery.</span></div><div><span style="font-size: 11px;">Identify project risks and issues and escalate them appropriately.</span></div><div><span style="font-size: 11px;">Contribute to proposal development, demonstrations, and business development activities where required.</span></div><div><span style="font-size: 11px;">Share knowledge and support the development of junior team members.</span></div><div><span style="font-size: 11px;">Adhere to EY quality standards, methodologies, and risk management requirements.</span></div><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Information Technology, Computer Science, Engineering, Business, Finance, Human Resources, or a related discipline. </li><li>Approximately 4-7 years of relevant professional experience in Oracle consulting, implementation, or support projects. </li><li>Experience working with one or more Oracle solution areas, including:<ul><li>Oracle ERP Cloud </li><li>Oracle HCM Cloud </li><li>Oracle SCM Cloud </li><li>Oracle EPM Cloud </li><li>Oracle EBS </li></ul></li><li>Participation in at least one full-cycle Oracle implementation project . </li><li>Strong understanding of business processes and how they are enabled through Oracle technologies. </li><li>Experience in requirements gathering, solution design, configuration, testing, training, and deployment activities. </li><li>Ability to analyze business requirements and translate them into practical Oracle-based solutions. </li><li>Familiarity with project delivery methodologies and best practices. </li><li>Experience working within consulting firms or large enterprise organizations is preferred. </li><li>Strong stakeholder management and client-facing communication skills. </li><li>Excellent problem-solving and analytical capabilities. </li><li>Fluency in English is required; Arabic is an advantage. </li><li>Oracle certifications are considered a plus. </li></ul>

Craffo, a fast-growing creative technology company working with leading e-commerce brands in GCC, is looking for a talented Digital Marketing Specialist to join our team remotely.<br>We’re looking for someone proactive, organized, and hands-on, someone who can support our marketing activities and help us drive traffic, generate leads, and grow our audience.<br>Role Description You will support Craffo’s growth by helping us drive traffic, generate leads, and execute marketing activities across our products, services, and internal projects. This role focuses on execution and coordination. If you're proactive, take ownership of daily tasks, and enjoy working in a fast-growing environment, you’ll be a great fit.<br>Qualifications1–3 years of experience in Digital Marketing or Online Marketing Good understanding of lead generation, traffic growth, and funnels Experience running & optimizing paid ads (Meta & Google) Ability to plan and execute simple marketing campaigns Basic familiarity with Meta Insights and Google Analytics Strong analytical and reporting skills Good written & verbal communication Creative and strategic thinking Proactive attitude and willingness to learn Bachelor’s degree in Marketing or related field is a plus (not required)<br>Responsibilities Assist in planning and executing digital marketing campaigns Help drive traffic and generate leads for our products Manage and monitor paid ads (Meta / Google) Track and report campaign performance Research market trends and competitors in the GCC market Support in building simple marketing funnels and improving lead quality Help manage and engage with our social media and community channels Support marketing across our products, services, and internal projects Handle daily marketing tasks and follow up on timelines<br>What We Offer Remote work (Egypt) Competitive salary based on experience Learning and growth opportunities Friendly and supportive work environment Work on exciting GCC projects

Role Description The Senior Accountant role at Seamaty Africa for Medical Supplies LLC. is a full-time, on-site position based in Egypt. The Senior Accountant will manage daily accounting operations, including general ledger entries, accounts payable and receivable, bank reconciliations, and month-end and year-end close activities. This role will prepare and review financial statements, support budgeting and forecasting, and ensure compliance with local accounting standards, tax regulations, and internal policies. The Senior Accountant will analyze financial data, provide insights to support management decisions, and collaborate with cross-functional teams to improve financial processes and controls. The role also includes supporting audits, maintaining accurate documentation, and mentoring junior accounting team members as needed. Qualifications Strong technical accounting skills, including general ledger management, financial statement preparation, and account reconciliations. Proficiency in financial analysis, budgeting, forecasting, and reporting to support data-driven decision-making. Solid knowledge of local tax regulations, compliance requirements, and audit processes in Egypt. Experience using accounting and ERP software, with strong Excel skills and comfort working with large data sets. Excellent attention to detail, organizational skills, and ability to manage multiple deadlines in a fast-paced environment. Clear written and verbal communication skills, with the ability to collaborate effectively across finance and non-finance teams. Demonstrated integrity, discretion in handling confidential information, and commitment to ethical financial practices. Bachelor’s degree in Accounting, Finance, or a related field; professional certifications (e.g., CPA, CMA) are an advantage. Several years of progressive accounting experience, ideally in a manufacturing or technology-related environment. Ability to work on-site in Egypt and adapt to an international company culture.preferred living at October Gardens , 6 of october , zayed.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><span >JOB TITLE: Data Analyst</span></div><div><span ><br></span></div><div><span >TYPE OF CONTRACT: SC-5</span></div><div><span ><br></span></div><div><span >UNIT/DIVISION: TEC</span></div><div><span ><br></span></div><div><span >DUTY STATION (City, Country): MENAEERO</span></div><div><span ><br></span></div><div><span >DURATION: 12 months</span></div><div><span ><br></span></div><div><span ><b>BACKGROUND AND PURPOSE OF THE ASSIGNMENT:</b></span></div><div><span ><br></span></div><div><span >Assisting more than 115.5 million people in 120 + countries each year, the World Food Program (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies, and working with communities to improve nutrition and build resilience. As the international community has committed to end hunger, achieve food security and improved nutrition by 2030, one in nine people worldwide still do not have enough to eat. Food and food-related assistance lie at the heart of the struggle to break the cycle of hunger and poverty.</span></div><div><span ><br></span></div><div><span >WFP Technology Division (TEC) is the digital business engine of the World Food Programme, providing the business with multi-pronged and resilient technical capabilities able to respond with the agility required in humanitarian operations. Technology and connectivity are rapidly reaching some of the most vulnerable people and places affected by crisis, but they are also increasingly expanding to the services responding to those same crises. As one of the main humanitarian actors, WFP has the opportunity and the obligation to leverage data and technology to better know and serve those in need by digitally transforming the way it works.</span></div><div><span ><br></span></div><div><span >The job holder will be based and working for WFP Regional Office for the middle east, north Africa, and eastern Europe (MENAEERO) which is located in Cairo. The regional office provides strategic direction, technical guidance, resource mobilization and management support to WFP operations and activities.</span></div><div><span ><br></span></div><div><span >ACCOUNTABILITIES/RESPONSIBILITIES:</span></div><div><span ><br></span></div><div><span >Reporting to the Lead Data Scientist in the MENAEERO Data &amp; Analytics team,the Data Analyst will be responsible for providing the following services in support of regional data, reporting and decision-making initiatives:</span></div><div><span ><br></span></div><div><span >Gather, document and translate business requirements into clear analytical questions, KPIs and reporting specifications.</span></div><div><span ><br></span></div><div><span >Extract, clean and manipulate data from multiple sources (e.g., relational databases, files and APIs) to create analysis-ready datasets.</span></div><div><span ><br></span></div><div><span >Develop and maintain data models (logical and semantic layers) that enable consistent, trusted reporting and self-service analytics.</span></div><div><span ><br></span></div><div><span >Build, publish and optimize Tableau dashboards and reports, ensuring usability, performance and alignment with agreed KPIs</span></div><div><span ><br></span></div><div><span >Write and optimize database queries (SQL) to support recurring reporting, ad-hoc analysis and automation of data pulls.</span></div><div><span ><br></span></div><div><span >Implement basic data quality checks and reconciliation routines; document data definitions, lineage and assumptions to improve transparency and reusability.</span></div><div><span ><br></span></div><div><span >Other tasks as required.</span></div><div><span ><br></span></div><div><span ><b>QUALIFICATIONS &amp; EXPERIENCE REQUIRED:</b></span></div><div><span ><br></span></div><div><span >Minimum Qualifications and Experience</span></div><div><span ><br></span></div><div><span >Two years of relevant experience plus a university degree in Computer Science, Information Systems, Statistics, Economics or a related field. Working knowledge of cloud platforms (e.g., AWS) is considered an advantage.</span></div><div><span ><br></span></div><div><span >Skills and Competencies:</span></div><div><span ><br></span></div><div><span >Advanced Tableau skills (dashboard design, calculated fields, parameters, LOD expressions and performance optimization).</span></div><div><span ><br></span></div><div><span >Strong data manipulation skills using spreadsheets and/or scripting (e.g., Excel Power Query; Python/R as an advantage) to automate repeatable analysis.</span></div><div><br></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Two years of relevant experience plus a university degree in Computer Science, Information Systems, Statistics, Economics or a related field. Working knowledge of cloud platforms (e.g., AWS) is considered an advantage.</p><ul><li>Advanced Tableau skills (dashboard design, calculated fields, parameters, LOD expressions and performance optimization).</li><li>Strong data manipulation skills using spreadsheets and/or scripting (e.g., Excel Power Query; Python/R as an advantage) to automate repeatable analysis.</li><li>Strong database querying skills (SQL), including joins, aggregations, window functions and query optimization basics.</li><li>Strong attention to data quality, validation and reconciliation; ability to identify anomalies and ensure metric consistency across reports.</li><li>Solid understanding of data modelling concepts (star schema, dimensional modelling, metrics layers) and data manipulation techniques to prepare reliable datasets.</li><li>Ability to communicate insights clearly through data storytelling, concise written reporting and stakeholder-ready presentations.</li><li>Excellent interpersonal skills; ability to work inclusively and collaboratively with diverse stakeholders and translate needs into actionable analytics.</li><li>Ability to create and maintain clear documentation (data dictionaries, KPI definitions, dashboard guides) and contribute to data governance practices.</li><li>Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel.</li><li>Self-motivated, ability to work on MVPs in an agile environment; ability to work with tight deadlines.</li><li>Sound security awareness.</li><li>Have affinity with or interest in leveraging data analytics in humanitarian domain as an enabler for durable development, and the UN System.</li><li>Proficiency (read/ write/ speak) in English.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Key Responsibilities</strong><br><ul><li><strong>Accounting Transactions &amp; General Ledger:</strong><ul><li>Review documents and record accounting transactions following approved policies and principles.</li><li>Process General Ledger entries onto the system in a timely fashion according to authorization policies.</li><li>Generate key financial reports, including GL accounts, AR/AP analysis, Fixed Asset Register, account classifications, and trial balance.</li><li>Perform regular bank statement reconciliations.</li><li>Manage prepayments, accruals, depreciation, amortization, operating expenses, and revenue distribution.</li></ul></li><li><strong>Accounts Receivable (AR):</strong><ul><li>Record all customer transactions, including issued invoices, received payments, discounts, and receivable activities.</li><li>Track collections due on sales and miscellaneous invoices, following up with customers to ensure recovery within credit periods.</li></ul></li><li><strong>Accounts Payable (AP):</strong><ul><li>Review payment requests against related contract terms and prioritize vendor payments to ensure compliance with credit terms.</li></ul></li><li><strong>Taxes &amp; Statutory Compliance:</strong><ul><li>Monitor and track withholding tax deductions/payments, social insurance, payroll tax, AP taxes, and other statutory levies.</li></ul></li></ul><br><strong>Qualifications </strong><br><ul><li><strong>Education:</strong> Bachelor's degree in Accounting or a relevant discipline.</li><li><strong>Experience:</strong> 3-5 years of relevant experience.</li><li><strong>Technical Skills:</strong> Computer literate with proficiency in MS Excel, Word, PowerPoint, and accounting/ERP systems.</li><li><strong>Behavioral Competencies:</strong> Strong Analytical Thinking and high Integrity.</li></ul><br> </div>

<ul><li><p>Prepare and follow up on price quotations (retail, projects, maintenance) using AutoCAD, Excel, and Word</p></li><li><p>Manage client inquiries via phone, WhatsApp, and in-office visits</p></li><li><p>Handle documentation for contracted operations (offer files, nesting drawings, delivery notes, invoice approvals)</p></li><li><p>Revise quotations after execution measurements and installation</p></li><li><p>Prepare execution drawings and track project progress</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Architecture, Civil Engineering, or related field</p></li><li><p>Experience in the glass, aluminum, or finishing industry preferred</p></li><li><p>Strong AutoCAD, Excel, and Word skills</p></li><li><p>Excellent client communication and attention to detail</p></li><li><p>Able to manage multiple projects under pressure</p></li></ul><p></p>

Responsible for the collection of ICAAP data and preparation of ICAAP report, also responsible for the calculation of Expected credit loss according to the international financial reporting standard (IFRS9) as well as provisions according to CBE guidelines. KEY ACCOUNTABILITIESCollecting data required for ICAAP management and preparation of ICAAP report. Calculation of Expected credit loss and provisions, taking into account the bank's credit risk exposures and compliance with IFRS 9/ CBE guidelines. Preparation of ECL timeline analysis and health check. Contribute in the preparation of periodic credit portfolio reviews & stress testing analysis of the corporate portfolio Keeping up-to-date with regulatory requirements and industry developments related to IFRS 9/ECL, and ICAAP framework and ensuring the bank's compliance. Any relevant assigned tasks. QUALIFICATIONSMinimum Qualifications:Education: Bachelor degree from a reputable university. Experience:minimum 2 years of experience Generic Skills:Strong analytical and problem-solving skills. Excellent time management skills. Quick learner. Excellent communication, presentation, and interpersonal skills. Team player. Very good MS office Skills especially MS. word, Excel, Power Point

An opportunity in KSA Key Responsibilities Manage and maintain the company's e-commerce platform and online store. Market and promote products through digital and online sales channels. Create, update, and optimize product listings to maximize visibility and sales. Monitor website performance and ensure a smooth customer shopping experience. Coordinate with internal teams to ensure product availability and accurate online content. Track online sales performance and prepare regular reports and recommendations. Resolve customer inquiries related to online orders and support continuous service improvement. Stay updated on e-commerce trends and recommend initiatives to increase online sales. Job Requirements Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field.2–5 years of experience in e-commerce, online sales Hands-on experience managing e-commerce platforms and online marketplaces. Experience in travel agencies, airline ticketing, or reservation systems Strong analytical and organizational skills. Excellent communication skills in English and Arabic. Proficient in Microsoft Office (Excel, Word, Power Point). Open to travel

Makin Masr for Construction is Hiring | Procurement Specialist <br>???? Location: Nasr City : Cairo<br>Makin Masr is seeking a motivated Procurement Specialist to support industrial construction projects by managing purchasing operations and ensuring timely supply of materials and services.<br>Key Responsibilities:<br>• Execute purchasing processes in line with project needs and approved procurement plans.<br>• Communicate with suppliers, obtain quotations, and conduct technical & commercial comparisons.<br>• Follow up on purchase orders and ensure on-time delivery.<br>• Review and audit invoices and procurement documents.<br>• Build and maintain a supplier and vendor database.<br>• Coordinate with warehouse and project teams to ensure material availability.<br>• Adhere to company procurement policies and procedures.<br>Requirements:<br>• Bachelor's degree <br>• 6 months to 2 years of experience in Procurement.<br>• Experience in construction or contracting procurement is preferred.<br>• Proficiency in Microsoft Office (Excel & Word).<br>• Strong negotiation and communication skills.<br>• Attention to detail and ability to prioritize tasks.<br>What We Offer:<br>• Competitive Package<br>• Social Insurance<br>• Career Growth Opportunities<br>• Professional Working Environment<br>???? To Apply:<br>Please send your updated CV to:<br>HR@makinmasr.com

Job Description:Assist in establishing and implementing WDCs’ Quality Management System such as Policies and Standard Operating Procedures. Assist in Developing Coding Scheme , assigning codes to documentation within the Quality Management System along with maintaining all Quality records up to date. Participate in the process of communicating and distributing all approved Quality Management System Documents. Assist in establishing Quality Audit related documentation. Maintains the intranet's accuracy by adding newly approved documentation and removing any cancelled documentation. Perform any additional tasks that might be necessary for easier workflow, within the main frame of the job’s specialty.<br>Job requirements:Bachelor’s degree in business, Engineering or Science.3 to 5 years’ prior experience in Business Quality Assurance, Process Excellence, and supervisory experience. Perfect command of English and Arabic. Good command of MS Word. Advanced computer skills. Using logic and reasoning to identify solutions to problems. Ability to communicate effectively on different organizational levels. Desire to own decisions and take responsibility for outcomes.

<div> <div> <div> <b>Join Us</b> </div> <div> <p>At Vodafone, we re not just shaping the future of connectivity for our customers we re shaping the future for everyone who joins our team. When you work with us, you re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> </div> </div> <div> <div> <b>Role Purpose</b> </div> <div> <p>An expert level professional technical specialist for Data center Mobile &amp; Fixed core infrastructure team, Technical mentor a team who is responsible for the E2E delivery of design, planning &amp; optimization of technology center and energy saving Solution across different technologies &amp; vendors. Liaise with different business domains to capture business requirements and customers needs.</p> </div> </div> <div> <div> <b>Key Accountabilities &amp; Decision Ownership</b> </div> <div> <ul> <li>Lead the E2E Core Networks &amp; TX solution design &amp; delivery, managing technology solution Projects and implementation phases in electromechanically infrastructure according to customer requirements and European standard KPIs.</li> <li>Communicate &amp; influence effectively across technology and business stakeholders in global multi-cultural teams.</li> <li>Act as the technical representative of the project teams and competence area to all stakeholders, including the customer and Technology management.</li> <li>Deliver technical proposals and share in the overall team strategy in addition to solution design documents (HLD/LLD)</li> <li>Evaluate and Identify opportunities to add value to the business as a consultant to customer teams in addition to advise &amp; share experience on complex issues by providing technical guidance to project team members.</li> <li>Work closely with the infrastructure architecture and capacity planning teams to ensure a clear and concise delivery schedule of all projects and system enhancements as agreed in technical review meetings.</li> <li>Handle and follow up on new systems installation with the administration team as a prerequisite to projects.</li> <li>Manage the stream of projects from the infrastructure implementation till handover to System Administration &amp; Operations.</li> <li>Apply Health &amp; Safety consequences associated with Network Engineering.</li> <li>coordinate with team to reach team goals as team spirit and engagement.</li> </ul> </div> </div> <div> <div> <b>Core Competencies, Knowledge, and Experience</b> </div> <div> <ul> <li>Strong understanding of infrastructure technology Centers Design European standards <strong> <u>CDCS,TIA 942 &amp; Uptime.</u> </strong> </li> <li>Strong understanding of energy Saving according to <strong> <u>European Standards EUREM and American standards CEM.</u> </strong> </li> <li>Strong understanding of health safety <strong> <u>OSHA Certificate.</u> </strong> </li> <li>Integration and deployment work delivery.</li> <li>Track record of High/low level integration solutions design.</li> </ul> <p> </p> <p> <strong> <u>Technical / professional qualifications:</u> </strong> </p> <p> </p> <ul> <li>B.Sc. of Electric Power and machine department. 2 to 4 years of experience in the telecom sector (data center infrastructure field).</li> <li>years experience in energy management systems</li> <li>Experience in delivering E2E data center infrastructure solution designs.</li> <li>Deep understanding of core network new technologies &amp; roadmap products.</li> <li>Strong understanding of project management skills (methodologies and tools) proven by a successful track-record of project delivery.</li> <li>Advanced Knowledge of different programming and automation languages (C++, Python)</li> </ul> <p> </p> </div> </div> <div> <div> <b>Who we are</b> </div> <div> <p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p> <p>Together we can.</p> </div> </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description:</b></p><br><p><b>Essential Job Functions:</b><br>• Lead the end-to-end technical design, development, customization, implementation, and delivery governance of Microsoft Dynamics 365 CRM/Customer Engagement solutions.</p><br><p>• Customize and configure entities/tables, forms, views, dashboards, business rules, workflows, security roles, and business process flows.</p><br><p>• Develop custom plugins, custom workflow activities, JavaScript/TypeScript extensions, Web API integrations, and server-side components using C#, .NET Framework, and .NET Core/.NET 6+ where applicable.</p><br><p>• Design and implement integrations between Dynamics 365 CRM and enterprise applications using REST/SOAP APIs, Azure Integration Services, Logic Apps, Azure Functions, Service Bus, and thirdparty integration platforms.</p><br><p>• Build and extend Power Platform solutions including Power Apps, Power Automate, Dataverse, and Power Pages when required.</p><br><p>• Participate in requirement analysis, fit-gap workshops, technical design sessions, estimation, and solution architecture reviews.</p><br><p>• Support data migration, data cleansing, duplicate detection, and integration mapping activities using Dataverse, Dataflows, KingswaySoft, SSIS, or similar tools.</p><br><p>• Manage solution packaging, deployment, environment strategy, release management, and CI/CD pipelines using Azure DevOps and Microsoft best practices.</p><br><p>• Troubleshoot complex CRM issues, optimize solution performance, ensure security compliance, and provide production support.</p><br><p>• Prepare and maintain technical design documents, interface specifications, deployment guides, unit testing evidence, and support documentation.</p><br><p>• Own technical delivery planning, effort estimation, task allocation, design reviews, code quality, release readiness, and escalation management across CRM workstreams.</p><br><p>• Provide hands-on technical leadership, solution guidance, code reviews, mentoring, and coaching to CRM developers and consultants.<br><b>Basic Qualifications:</b><br>• 5+ years of hands-on experience in Microsoft Dynamics 365 CRM/Customer Engagement technical implementation, customization, integration, and support, including proven experience in a technical lead role.</p><br><p>• Strong technical expertise across Dynamics 365 Sales, Customer Service, Field Service, Marketing, Dataverse, and Model-Driven Apps.</p><br><p>• Advanced development experience with C#, .NET Framework, .NET Core/.NET 6+, ASP.NET, Web API, REST/SOAP services, JavaScript, TypeScript, HTML, CSS, and SQL Server.</p><br><p>• Proven experience developing plugins, custom workflow activities, custom actions/APIs, PCF controls, ribbon commands, client-side scripting, and reusable technical components.</p><br><p>• Strong knowledge of Power Platform including Power Apps, Power Automate, Dataverse security model, connectors, environment management, and ALM.</p><br><p>• Experience integrating Dynamics 365 CRM with ERP, contact center, portal, payment, middleware, and third-party enterprise systems.</p><br><p>• Hands-on experience with Azure services such as Azure Functions, Logic Apps, Service Bus, Key Vault, App Services, Application Insights, and Azure DevOps.</p><br><p>• Solid understanding of solution architecture, security roles, field-level security, data governance, performance optimization, and environment strategy.</p><br><p>• Experience with data migration, data quality, integration mapping, and reporting using tools such as SSIS, KingswaySoft, Power BI, FetchXML, SQL, or Dataflows.</p><br><p>• Ability to prepare technical design documents, deployment plans, code review reports, and production support handover documentation.</p><br><p>• Prior experience working in Egypt or supporting Egypt-based enterprise/government clients is preferred; Arabic language capability is an advantage.</p><br><p>• Strong leadership experience in coordinating distributed technical teams, managing technical risks, and ensuring adherence to Microsoft implementation best practices and project delivery standards.<br><b>Other Qualifications:</b></p><br><p>• Microsoft certifications in Dynamics 365 Customer Engagement, Power Platform, Azure Developer, or Solution Architect are preferred.</p><br><p>• Experience with Omnichannel for Customer Service, Customer Insights, Power Pages, Copilot Studio, or AI-enabled CRM scenarios is an advantage.</p><br><p>• Exposure to Agile/Scrum, SAFe, DevSecOps, automated testing, and enterprise release governance is a plus.</p><br><p>• Knowledge of MEA market delivery practices, data protection expectations, cybersecurity considerations, and public sector delivery requirements is desirable.</p><br><p><span>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.</span></p><br><p><b><span>Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.&nbsp;More information on employment scams is available</span></b>&nbsp;<span>here</span><span><b><i>.</i></b></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong><u>About Sutherland</u></strong></p><br><p>Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.<br> We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.</p><br><p>We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.</p><br><p>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.</p><br><p>Sutherland<br> <em>Unlocking digital performance. Delivering measurable results.</em></p><br><br>Job Description<br><p>The Quality Manager is responsible for leading the quality assurance function and driving continuous improvement across all operational processes. This role champions a data-driven culture, leveraging analytics to identify trends, root causes, and opportunities for process optimization. The Quality Manager collaborates with cross-functional teams to implement best practices, ensure compliance with internal and external standards, and deliver superior customer experiences.</p><br><p><strong>Key Responsibilities</strong></p><br><ul><li><strong>Quality Leadership:</strong><ul><li>Develop, implement, and maintain quality management systems, policies, and procedures aligned with organizational goals and regulatory requirements.</li><li>Lead and mentor a team of Quality Analysts and other quality professionals, fostering a culture of continuous improvement and accountability.</li></ul></li><li><strong>Process Improvement:</strong><ul><li>Identify, prioritize, and lead process improvement initiatives using methodologies such as Six Sigma, Lean, or similar frameworks.</li><li>Collaborate with operations, customer service, and other departments to streamline workflows, eliminate inefficiencies, and enhance service delivery.</li><li>Monitor and evaluate the effectiveness of implemented improvements, adjusting strategies as needed.</li></ul></li><li><strong>Data Analysis &amp; Reporting:</strong><ul><li>Define and track key performance indicators (KPIs) for quality and process efficiency.</li><li>Analyze quality data, audit findings, and operational metrics to uncover trends, anomalies, and root causes of defects.</li><li>Prepare and present actionable insights and recommendations to senior management, supporting data-driven decision-making.</li></ul></li><li><strong>Business Insights</strong><ul><li>Reviews and is aware of market trends into client objectives and effects it has both on customer base and site performance outputs.</li><li>Provides recommendations back to business back to business stakeholders on findings, potential implications, and recommended way forward that help sustain and enable our client business and relations as a partner of choice.</li></ul></li><li><strong>Automation and Solutions</strong><ul><li>Familiar with automated solutions and latest AI Automation tools or platforms.</li><li>Support or lead automation and digital projects that enable or enhance reporting, monitoring and reporting efficiencies, and drive proactive risk awareness and management.</li></ul></li><li><strong>Risk Management:</strong><ul><li>Proactively identify potential risks to quality and operational performance.</li><li>Develop and implement mitigation strategies to address identified risks and ensure business continuity.</li></ul></li><li><strong>Stakeholder Engagement:</strong><ul><li>Serve as a liaison between business units, leadership, and external partners to ensure alignment on quality objectives.</li></ul></li></ul><br>Qualifications<br><p><strong>Required Qualifications &amp; Experience</strong></p><br><ul><li><strong>Experience</strong>: Minimum 5-7 years of experience in quality assurance, process improvement, or a related discipline, with at least 3-5 years in a leadership or managerial role.</li><li><strong>Mandatory Background:</strong> At least 3 years of direct experience in customer service, consumer support with applied skills delivery a white-glove servicing experience within an environment that requires high level of documentation accuracy.</li><li>Proven expertise in process improvement methodologies (e.g., Six Sigma, Lean) and quality management systems (e.g., ISO 9001).</li><li>Strong analytical skills with proficiency in data analysis tools (e.g., Excel, Power BI, statistical software).</li><li>Excellent communication, leadership, and interpersonal skills.</li><li>Experience managing audits, compliance, and corrective action plans.</li></ul><p><strong>Preferred Skills</strong></p><br><ul><li>Certification in quality management (e.g., Certified Quality Manager, Six Sigma Black Belt).</li><li>Experience supporting and managing Consumer Packaged Goods (CPG) type work and servicing.</li><li>Work experience across multiple markets and regions within a highly regulated industry where policy compliance and documentation accuracy are critical.</li><li>Experience with automation and/or AI platform solutions.</li><li>Familiarity with CRM, case tracking, and reporting dashboards.</li><li>Ability to drive change and influence stakeholders at all levels.</li></ul><br>Additional Information<br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br><br> </div>

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on delivering high value, innovative customer service solutions. The company customizes its outsourcing services to meet the unique needs of each client, helping them focus on their core business while better serving their customers. ETISAL International combines global coverage with deep cultural understanding and industry best practices to provide tailored support. The organization emphasizes quality, transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International also values human capital and invests in advanced technologies and strong operational standards. Role Description Support Agents | English Speakers at ETISAL International Group provide front-line customer support to clients and their customers through phone, email, and chat in English. In this full-time, on-site role based in Cairo, agents handle inquiries, resolve issues, and deliver accurate information in a professional and courteous manner. Daily responsibilities include logging and tracking interactions, escalating complex issues when necessary, and following established procedures and service level agreements. Support Agents are expected to maintain high levels of customer satisfaction, adhere to quality and performance metrics, and collaborate with team members and supervisors to improve processes. The role requires consistent attendance, flexibility for shift work, and adherence to company policies and standards. Qualifications Strong English language skills, including clear verbal communication and accurate written correspondence. Customer service and client support abilities, with a focus on empathy, problem-solving, and maintaining professionalism under pressure. Basic computer literacy and ability to work with CRM systems, call-center software, and common office applications. Time management and organizational skills, including attention to detail and ability to follow structured workflows and procedures. Ability to work on-site in Cairo, adapt to rotating shifts, and collaborate effectively within a diverse team environment. Previous experience in call centers, BPO, or customer support roles is an advantage. High school diploma or equivalent required; additional education in business, communication, or related fields is beneficial.