IT Jobs - Qena Egypt
1 Jobs Found
Erada
Egypt - Qena
<p><strong>Key Responsibilities:</strong> </p><p> </p><ul><li><p>Provided the first tier of support and troubleshooting.</p></li><li><p>Dealing with incoming issues day to day in a professional manner over the Ticketing system, Email & phone calls.</p></li><li><p>Follow up on the Implementation and Modification processes of the IT system</p></li><li><p>Advise, and train users on appropriate action and how to use different types of systems.</p></li><li><p>Responding on time to IT service issues and requests.</p></li><li><p>Follow up with users daily to make sure their computer systems are functioning properly.</p></li><li><p>Acting as a vocal point between the users and the concerned teams internal the IT departments.</p></li><li><p>Install, configure, troubleshoot, diagnose, and resolve problems in all OS Systems (Windows, Linux, Android), Computer Applications, Tablets, Multifunction Printers, Camera,</p></li><li><p>VOIP IP Phones, and Networks.</p></li><li><p>Solid knowledge of remote applications (TeamViewer, Any Desk, etc.).</p></li><li><p>knowledge of EDR, MDM, Antivirus, Backup, Maintenance, and Recovery data Applications (Acronis, CloneZilla, Hiren's Boot CD PE).</p></li><li><p>Working in teamwork and Sharing knowledge with team colleagues</p></li></ul><p> </p><p></p><p></p><p><strong>Requirements</strong></p><p><strong>Education: </strong> </p><ul><li><p>Bachelor’s degree in Computer Science, Information Technology, or related field. </p></li></ul><p></p><p><strong>Prior Work Experience</strong>: </p><ul><li><p>Bachelor's degree in information technology, Computer Science, or relevant degree. </p></li><li><p>2 to 4 years of experience in the IT Field. </p></li><li><p>Ability to handle daily issues related to IT Infrastructure. </p></li><li><p>Have good communication skills.</p></li></ul><p></p><p><strong>Skills & Abilities:</strong> </p><ul><li><p>Strong knowledge of Windows OS, basic Linux/macOS support</p></li><li><p>Understanding of computer hardware, peripherals, and troubleshooting techniques</p></li><li><p>Basic knowledge of networking concepts (LAN/WAN, TCP/IP, DNS, DHCP)</p></li><li><p>Experience with ticketing systems and incident management tools</p></li><li><p>Ability to install, configure, and maintain software applications</p></li><li><p>Knowledge of IT security basics (antivirus, access control, data protection).</p></li></ul><p></p>