Help Desk jobs

Occupation Description The IT Help Desk Executive serves as the first point of contact for users seeking technical assistance over the phone or email.<br>Job Scope Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by Users Walk the Users through the problem-solving process Direct unresolved issues to the next level of support personnel Record events and problems and their resolution in logs Follow-up and update the Users' status and information Install and configure computer hardware, software, systems, networks, printers, and scanners Monitor TV System Monitor NVR System Follow the ticketing system to resolve the requests with SLARemote support for All Branches<br>Education and Training Bachelor’s degree in Computer Science, Information Technology, or a similar field Advanced knowledge of help desk software and remote-access systems Experience with Microsoft Windows Server, Active Directory Knowledge of networking protocols, such as TCP/IP, DNS, DHCP, and VPNFamiliarity with virtualization technologies, such as VMware or Hyper-VCertification in relevant technologies, such as MCSE or CCNA, is a must<br>Most Common Work Experience Requested1-3 years of related experience; previous experience in real estate is preferred Knowledge of computer software systems, including databases, office applications, and operating systems Ability to troubleshoot complex hardware and software issues Ability to relocate between branches

Occupation Description The IT Help Desk Executive serves as the first point of contact for users seeking technical assistance over the phone or email.<br>Job Scope Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by Users Walk the Users through the problem-solving process Direct unresolved issues to the next level of support personnel Record events and problems and their resolution in logs Follow-up and update the Users' status and information Install and configure computer hardware, software, systems, networks, printers, and scanners Monitor TV System Monitor NVR System Follow the ticketing system to resolve the requests with SLARemote support for All Branches<br>Education and Training Bachelor’s degree in Computer Science, Information Technology, or a similar field Advanced knowledge of help desk software and remote-access systems Experience with Microsoft Windows Server, Active Directory Knowledge of networking protocols, such as TCP/IP, DNS, DHCP, and VPNFamiliarity with virtualization technologies, such as VMware or Hyper-VCertification in relevant technologies, such as MCSE or CCNA, is a must<br>Most Common Work Experience Requested1-3 years of related experience; previous experience in real estate is preferred Knowledge of computer software systems, including databases, office applications, and operating systems Ability to troubleshoot complex hardware and software issues Ability to relocate between branches

About the Company<br>Teleperformance is looking for a motivated and tech-savvy IT Help Desk Specialist to join our dynamic IT team. If you are passionate about technology, problem-solving, and providing technical support, this is your opportunity to grow your career within a global leading company.<br><br>Responsibilities:<br>Provide first-level technical support for employees regarding hardware, software, and network-related issues Troubleshoot and resolve IT problems efficiently through phone, email, remote access, or in-person support Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment Support Microsoft Windows operating systems and Microsoft Office applications Handle user account creation, password resets, access permissions, and email configurations Diagnose hardware/software faults and escalate complex issues when needed Maintain and monitor IT inventory, systems, and devices Respond to help desk tickets and ensure timely issue resolution according to SLA standards Assist in onboarding new employees by setting up workstations, systems, and required software Document technical issues, troubleshooting steps, and resolutions accurately Ensure smooth network connectivity and basic troubleshooting for LAN/Wi-Fi issues Perform routine maintenance and updates for systems and devices<br> Qualifications:<br>Bachelor’s degree in Computer Science, Information Technology, or any related field6 months to 1 year of experience in IT Help Desk, Desktop Support, or Technical Support<br> Required Skills:<br>Good knowledge of Windows OS, Microsoft Office 365, and Outlook Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, LAN/WANFamiliarity with Active Directory and user management is a plus Experience with remote desktop tools and ticketing systems is preferred Strong troubleshooting and analytical skills Excellent communication and interpersonal skills Ability to work in a fast-paced environment and handle multiple tasks efficiently Customer-oriented mindset with strong problem-solving abilities Good command of English is required<br> Preferred Skills:<br>Experience with remote desktop tools and ticketing systems is preferred<br> Benefits:<br>Competitive salary package Medical & social insurance Career growth and development opportunities Professional and multinational work environment Continuous learning and hands-on technical exposure

<p>Egypt Education Platform is excited to announce a vacancy for an IT Help Desk - Fresh Graduate to join our technology team at Madinaty Integrated Language School. This is a fantastic opportunity for a recent graduate eager to start their career in Information and Communication Technology within an educational environment.</p><p>Key Responsibilities:</p><ul><li>Provide first-line technical support to staff and students for IT-related issues, including hardware, software, and network problems.</li><li>Assist in troubleshooting and resolving technical issues via phone, email, or in-person, ensuring a high level of customer service.</li><li>Maintain accurate records of support requests and resolutions in the help desk system.</li><li>Install, configure, and maintain computer systems, printers, and other IT equipment.</li><li>Support the implementation of new technologies and assist in training users on how to utilize them effectively.</li><li>Monitor and maintain the IT inventory and report on equipment needs as necessary.</li><li>Collaborate with other ICT team members to improve the overall ICT infrastructure and service delivery.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Computer Science, Information Technology, or a related field.</p><p>Strong interest in technology and eagerness to learn about ICT systems and support.</p><p>Excellent problem-solving skills and ability to work under pressure.</p><p>Good communication skills in both Arabic and English.</p><p>Familiarity with common operating systems, software applications, and hardware components.</p><p>Ability to work collaboratively within a team and support a diverse range of users.</p><p>A positive attitude and a willingness to take on new challenges.</p><p>Residence in Obour, Nasr City, or El-Shorouk City is preferred</p><p>The ideal candidate will be proactive, well-organized, and passionate about providing support to enhance the technological experience within our educational institution.</p><p>Safeguarding Statement: The safety and welfare of our students are paramount. All appointments are subject to thorough background checks and reference verification.</p>

Who are we? CFI Financial Group is an award-winning trading provider, possessing more than 25 years of experience with multiple offices around the world including London, Larnaca, Beirut, Amman, Dubai, Port Louis, and others. CFI is hiring! Make your mark in the online trading industry. Are you looking to pursue a career in finance? Do you want to work with a dynamic and growing team in the exciting world of online trading and investing? If you answered yes, then we have some amazing opportunities for you!<br>Job Description:We are hiring a talented IT Help Desk Officer professional to join our team.<br>Responsibilities:Providing technical assistance and support to end-users, troubleshooting hardware and software issues, and resolving technical problems. Responding to and resolving user inquiries and requests in a timely and professional manner, ensuring high-quality customer service. Documenting and tracking user issues and resolutions in a ticketing system, maintaining accurate records and ensuring proper ticket management. Documenting and tracking user issues and resolutions in a ticketing system, maintaining accurate records and ensuring proper ticket management. Documenting and tracking user issues and resolutions in a ticketing system, maintaining accurate records and ensuring proper ticket management. Documenting and tracking user issues and resolutions in a ticketing system, maintaining accurate records and ensuring proper ticket management. Participating in training programs and self-study to continuously improve technical skills and stay updated with emerging technologies. Adhering to established IT policies, procedures, and security guidelines while handling user requests and accessing sensitive information. Assisting with the management and maintenance of IT assets, including inventory tracking and equipment maintenance. Collaborating with cross-functional teams and vendors as required to resolve technical issues and implement solutions.<br>Requirements:Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience. Proven experience in IT support, preferably in a financial services or trading environment. Strong knowledge of Windows OS, Microsoft 365, Active Directory, and network troubleshooting (TCP/IP, DNS, VPN). Familiarity with trading platforms (Meta Trader 4/5 or similar) and financial services applications. Excellent troubleshooting, analytical, and problem-solving skills. Fluency in English (written and spoken).<br>Why join CFI? We’re a fast-growing, multinational company Competitive salaries and benefits Work and learn with industry professions Supportive and collaborative environment Unlimited opportunities for growth and development

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong>About Atos Group</strong></p><br> <p>Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris.&nbsp;</p><br> <p><br>The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.&nbsp;</p><br><span>Role Description</span> <p><span>The French Service Desk Representative is responsible for providing customer support and technical assistance to users in a French-speaking environment. The Service Desk Representative will handle incoming inquiries, troubleshoot technical issues, and provide timely resolution or escalate to the appropriate teams.</span></p><br> <span>What You’ll Be Doing</span> <span><strong>Core Responsibilities</strong></span> <ul> <li><span>Provide French-language support to users via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving problems.</span></li> <li><span>Document and track all customer interactions and resolutions accurately in the ticketing system.</span></li> <li><span>Escalate complex or unresolved issues to the appropriate teams or higher-level support for further investigation and resolution.</span></li> <li><span>Follow established procedures for incident management, problem management, and service request fulfillment.</span></li> <li><span>Maintain a high level of customer satisfaction by ensuring timely and effective response and resolution.</span></li> <li><span>Collaborate with cross-functional teams to identify and implement process improvements and knowledge base updates.</span></li> <li><span>Stay up-to-date with product knowledge, system updates, and industry trends to provide accurate and relevant information to customers.</span></li> <li><span>Provide feedback to improve user documentation and knowledge base articles to enhance self-service options for customers.</span></li> <li><span>Adhere to service level agreements (SLAs) and key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction.</span></li> <li><span>Continuously develop and enhance technical skills and knowledge through training and self-learning.</span></li> </ul> <span>Experience &amp; Qualification.</span> <ul> <li><span>Fluent in French and English, both written and verbal communication skills.</span></li> <li><span>Previous experience in a customer support or service desk role, preferably in a technical support environment.</span></li> <li><span>Ability to analyze and resolve technical issues independently or through collaboration.</span></li> <li><span>Excellent customer service and interpersonal skills, with the ability to handle customer inquiries professionally and empathetically.</span></li> <li><span>Ability to work under pressure and meet tight deadlines in a dynamic and fast-paced environment.</span></li> <li><span>Strong organizational skills, attention to detail, and the ability to multitask effectively.</span></li> <li><span>Flexibility to work in shifts, including weekends and holidays, as per business needs.</span></li> </ul> <span>Skills, Knowledge &amp; Abilities</span> <ul> <li><span>Strong problem-solving and troubleshooting skills</span></li> <li><span>Adaptability.</span></li> <li><span>Self-learning.</span></li> <li><span>Critical thinking.</span></li> <li><span>Problem-solving.</span></li> <li><span>Attention to detail.</span></li> <li><span>Communication and teamwork.</span></li> </ul> <p><span><strong><u>Performance Standards</u></strong></span></p><br> <ul> <li><span>Response Time.</span></li> <li><span>First Contact Resolution.</span></li> <li><span>Customer Satisfaction.</span></li> <li><span>Ticket Documentation and Management.</span></li> <li><span>Technical Knowledge.</span></li> <li><span>Language Proficiency.</span></li> <li><span>Incident Resolution Time.</span></li> <li><span>Quality of Service.</span></li> <li><span>Knowledge Sharing.</span></li> <li><span>Professionalism and Collaboration.</span></li> </ul> <p>Here at Atos, diversity and inclusion are embedded in our DNA.&nbsp;Read more about our commitment to a fair work environment for all.<br>&nbsp;</p><br> <p>Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.&nbsp;</p><br> <p><br><strong>Choose your future. Choose Atos.</strong></p><br> </div>

<ul><li>Manage and support ITSM processes (Incident, Problem, Change, Request and Knowledge Management).</li><li>Ensure IT services meet agreed SLAs and KPIs.</li><li>Monitor service performance and identify areas for improvement.</li><li>Coordinate with IT support teams, vendors and business stakeholders.</li><li>Maintain and improve ITSM documentation, workflows and procedures.</li><li>Support service transition and change activities to minimize service disruption</li><li>Analyze incidents and problems to identify root causes and preventive actions.</li><li>Maintain ITSM tools (e.g., ServiceNow, Freshworks, Jira Service Management). Prepare reports and dashboards on service performance.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Lead, coach, and develop a team of Account Executives to deliver on portfolio-level targets, including GMV growth, engagement, order volume, and vendor satisfaction.</p> <p>Monitor team performance and pipeline activities through regular reporting and provide strategic guidance to drive performance improvement and operational efficiency.</p> <p>Act as an escalation point and advisor for complex partner situations, supporting Account Executives in unlocking growth and resolving critical issues.</p> <p>Drive the adoption of self-serve capabilities among long-tail accounts by ensuring the team is consistently educating partners on the Vendor Portal, Partner App, and growth tools.</p> <p>Ensure team alignment with Talabat s commercial priorities and frameworks, ensuring consistent use of playbooks, tools, and engagement cadences.</p> <p>Collaborate with cross-functional teams (e.g. Sales, Commercial, Vendor Support, Logistics) to streamline processes and improve the partner experience.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>University Graduates Only</p> <ul> <li>2 4 years of experience in Sales, Account Management, or Team Leadership in a high-performance environment</li> <li>Demonstrated leadership ability with a track record of managing or mentoring high-performing teams</li> <li>Strong communication, stakeholder management, and problem-solving skills</li> <li>Proficiency in both English and Arabic</li> <li>Self-starter with high adaptability and resilience in fast-paced, dynamic environments</li> </ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Responsibilities:</strong></p> <ul> <li>Respond promptly to incoming support requests via phone, email, chat, or helpdesk ticketing system.</li> <li>Gather relevant information to accurately diagnose and troubleshoot technical problems.</li> <li>Provide solutions or guidance to users for resolving hardware, software, and network issues.</li> <li>Document and track all support interactions in the helpdesk ticketing system.</li> <li>Prioritize and categorize tickets based on severity, impact, and urgency.</li> <li>Ensure timely follow-up and closure of tickets, escalating more complex issues to higher-level technical teams.</li> <li>Diagnose and resolve common desktop operating system (Windows, macOS, Linux) and application issues.</li> <li>Perform basic network troubleshooting (e.g., connectivity, Wi-Fi, VPN).</li> <li>Repair or replace hardware components such as PCs, laptops, printers, and peripherals.</li> <li>Create, modify, and disable user accounts in directory services (e.g., Active Directory).</li> <li>Assist with password resets and account lockouts.</li> <li>Maintain user access permissions based on security policies.</li> <li>Install and configure approved software applications, operating systems, and patches.</li> <li>Perform regular system checks and maintenance tasks.</li> <li>Set up and deploy new hardware (computers, printers, mobile devices) following organizational standards.</li> <li>Maintain detailed documentation of technical processes, solutions, and best practices.</li> <li>Create end-user documentation, FAQs, and self-service materials to enhance user independence.</li> <li>Contribute to and update internal knowledge-base articles.</li> <li>Provide clear, concise, and courteous communication to users across all levels of technical understanding.</li> <li>Manage customer expectations regarding timelines and issue resolution.</li> <li>Collaborate with team members to share knowledge and improve internal processes.</li> <li>Stay current with emerging IT trends, technologies, and best practices.</li> <li>Suggest improvements to the helpdesk process to enhance user experience and operational efficiency.</li> <li>Participate in ongoing training and skill development.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Job Requirements:</strong></p> <ul> <li>Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent work experience).</li> <li>Proven experience in a helpdesk or technical support role preferred.</li> <li>Proficiency with common operating systems (Windows, macOS, Linux), Microsoft Office Suite and Google Workspace.</li> <li>Knowledge of basic networking principles, including TCP/IP, DNS, DHCP, and VPN.</li> <li>Understanding of security best practices for protecting users data.</li> <li>Experience with ticketing systems (e.g.,Zammad, Zendesk, ServiceNow, JIRA Service Desk).</li> <li>Familiarity with remote support tools and methods.</li> <li>Strong problem-solving and analytical abilities.</li> <li>Excellent verbal and written communication skills.</li> <li>Ability to manage multiple tasks and priorities in a fast-paced environment.</li> <li>Demonstrated customer service orientation and interpersonal skills.</li> </ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>The PST Team Lead is responsible for overseeing and driving the performance of a team of Account Executives managing Talabat’s longtail restaurant portfolio. This role will ensure the successful engagement, growth, and retention of accounts through high-impact coaching, performance management, and operational execution. The Team Lead will also play a critical role in embedding self-serve capabilities across the portfolio and driving adherence to internal processes and KPIs.</p><br><ul><li>Lead, coach, and develop a team of Account Executives to deliver on portfolio-level targets, including GMV growth, engagement, order volume, and vendor satisfaction.</li><li>Monitor team performance and pipeline activities through regular reporting and provide strategic guidance to drive performance improvement and operational efficiency.</li><li>Act as an escalation point and advisor for complex partner situations, supporting Account Executives in unlocking growth and resolving critical issues.</li><li>Drive the adoption of self-serve capabilities among long-tail accounts by ensuring the team is consistently educating partners on the Vendor Portal, Partner App, and growth tools.</li><li>Ensure team alignment with Talabat’s commercial priorities and frameworks, ensuring consistent use of playbooks, tools, and engagement cadences.</li><li>Collaborate with cross-functional teams (e.g. Sales, Commercial, Vendor Support, Logistics) to streamline processes and improve the partner experience.</li></ul><br>Qualifications<br><ul><li>University Graduates Only</li><li>2–4 years of experience in Sales, Account Management, or Team Leadership in a high-performance environment</li><li>Demonstrated leadership ability with a track record of managing or mentoring high-performing teams</li><li>Strong communication, stakeholder management, and problem-solving skills</li><li>Proficiency in both English and Arabic</li><li>Self-starter with high adaptability and resilience in fast-paced, dynamic environments</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Position Summary &amp; Key Areas of Responsibility<br> <br> •Position requires the ability to act as single point of contact for NCR Atleos customers with Incident Management Services<br> •Accountable for continuously receiving and handling high volumes of customer calls<br> •Responsible for service requests from customer and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults<br> •Monitor ATM networks<br> •Determine priority based on problem information and documented guidelines; Provide accurate solutions to user problems<br> •Use tools to remotely access customer equipment to diagnose and resolve customer problems<br> •Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information<br> •Escalate customer problems both internally and externally, when required and according to defined escalation paths<br> •Acquire and maintain current knowledge of relevant product offerings and support policies<br> •Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches<br> •Participate in team projects that enhance the quality or efficiency of the Service desk<br> •Work with other Support Specialists in order to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress<br> •Contribute as a team member; participate in objective setting, performance management, reward and recognition programs; participate in special projects as assigned to continuously improve processes, tools, systems and organization<br> •Requires rotation in work hours involving weekend, holiday or extended hours<br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">Basic Qualifications<br> <br> •Bachelor’s degree<br> •Bilingual (English/French)<br> •The candidate will have an aptitude for providing positive customer service and good communication skills (written &amp; spoken)<br> •Keyboard proficiency and understanding of Windows-based applications/tools<br> <br> Preferred Qualifications<br> <br> •Previous experience in a Customer Support and/or Helpdesk environment<br> •1+ years of related experience<br> •Self-driven and results oriented. Ability to work under pressure within flexible working hours<br> •Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication<br> <br> #LI-GA1<br> <br> Offers of employment are conditional upon passage of screening criteria applicable to the job.<br> <br> EEO Statement<br> <br> NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.<br> </div>

Skill Set: Helpdesk Support Technician Level 1Days per week: 5 days per week Language: Egyptian & English Location: 6th of October City, Egypt Contract: B2B/Freelance Roll Type: FTE<br>Key Responsibilities:<br>1) Desktop, laptop, and peripheral basic troubleshooting (Windows, mac OS, Linux OS, printers, mobile phones etc.)2) Provisioning and deprovisioning of corporate devices (laptops, phones)3) Replace broken devices with temporary devices in accordance with Ericsson’s processes4) Provide technical guidance to end users for day-to-day IT issues within the office environment5) Coordinate with L2 teams when troubleshooting (examples L2 end user computing team, EMM).<br>Office IT Infrastructure Support<br>1) Perform on office infra basic troubleshooting, installation, or maintenance for EIT services (printing, connectivity, platform, voice)2) Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited Out of band, FW, NAC, DNS, Secnet3) Network connectivity basic troubleshooting (example Wi-Fi, LAN)4) On prem support for smart metering as well as other real estate solutions within office environments, including smart office sensors, smart metering and digital signage.5) Basic tasks for PABXs where applicable in coordination with L2 teams6) Print equipment receipt, install, and test the printer.7) AV equipment receipt, testing, and basic troubleshooting in coordination with remote AV support.8) Workplace monitor deployment, testing, and logistics handling9) Provide support to remote Level 2 teams by troubleshooting and configuring local office infrastructure equipment in accordance with established instructions.10) Onsite assistance during scheduled maintenance or escalations (as coordinated by Client)11) Coordinate with vendors or local service providers for repairs and equipment replacements as needed.12) Maintain accurate records of incidents and resolutions to ensure effective knowledge sharing within the team.13) Escort 3rd party providers to Ericsson local data room (local network provider, global print provider/partner, global video provider/partner)14) Assist during internal/external audits & SOX and other compliance"<br>Asset Management<br>1) Receive, unbox, and register devices in the hardware asset management system in accordance with Ericsson procedures2) Tag /Label assets following Ericsson’s guidelines3) Test devices upon arrival & store securely in provided facilities (may include mounting/demounting in racks).4) Image in stock devices with latest approved OS images5) Update records regularly to maintain accurate inventory information.6) Perform periodic audits of hardware assets to ensure compliance with asset management policies following instructions. Provide timely reports on asset status to relevant stakeholders as required.7) Wipe devices and arrange for their disposal in accordance with approved Disposal Process (including Inform the asset owner and provide certificate evidence as required).8) Arrange temporary laptop loans from local stock.9) Coordinate warranty repairs10) Clean/check devices before redeployment11) Offsite Tape management coordination with 3rd party supplier (where applicable)12) Assist during internal/external audits & SOX & other compliances"<br>Project Based Site Support<br>1) Support for office moves, equipment relocations, or hardware refresh projects2) Assist local business events such as AEMs, demos (demand based)

Maverick Impact – People & Brand is a specialized recruitment consultancy connecting businesses with exceptional talent across various industries. We partner with leading organizations to deliver tailored recruitment solutions that drive long-term success. We are currently hiring an IT Support Executive (IT Help Desk) on behalf of one of our clients in the hospitality sector. Position: IT Support Executive (IT Help Desk) Employment Type: Temporary (3–5 months) Location: U Hotel, Dose Ras El Hekma – North Coast, Egypt<br>Key Responsibilities:Provide first-line technical support to hotel staff. Maintain and troubleshoot computers, printers, IP phones, and internet connectivity. Install, configure, and maintain hardware and software. Support guests with in-room technology-related issues. Document technical incidents and maintain IT asset inventory. Ensure smooth day-to-day IT operations across the property. Requirements:Minimum 1 year of experience in IT Support or Help Desk. Good understanding of networking fundamentals, including switching, routing, and Wi-Fi systems. Familiarity with network passive infrastructure. Strong troubleshooting and problem-solving skills. Good communication and customer service skills. Experience with hotel systems such as Opera PMS, MICROS POS, and CCTV is an advantage. Professional certifications such as CCNA, MCSA, or Comp TIA Network+ are preferred. Compensation & Benefits Net Salary: EGP 10,000Accommodation provided

We are looking for a qualified and motivated Technical Support Engineer to join our team.<br>Responsibilities Ensure computer systems and IT infrastructure run smoothly and efficiently. Diagnose, troubleshoot, and resolve hardware and software issues. Perform hardware and software installations, configurations, and updates. Configure and maintain network devices, including switches and basic network infrastructure. Manage and troubleshoot VLAN configurations. Test and evaluate new technologies. Provide technical support and maintain procedural documentation and reports. Conduct electrical safety checks on computer equipment. Set up user accounts and profiles and resolve password-related issues. Utilize Microsoft Office 365, Power BI, and Power Automate.<br>Qualifications<br>Bachelor’s degree in information technology, Computer Science, or a related field.2–4 years of experience in a similar role. Proven experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar position. Hands-on experience with Windows, Linux, and Mac OS environments. Familiarity with remote desktop applications and help desk software. Experience in network configuration and switch management. Good understanding of VLANs and network troubleshooting. Ability to provide step-by-step technical support, both written and verbal. Microsoft certifications. CCNA certification.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.<br><br>The Key Responsibilities are:<br><br></span><ul><li>Researching and identifying solutions to software and hardware issues.<br></li><li>Diagnosing and troubleshooting technical issues, including account setup and network configuration.<br></li><li>Asking customers targeted questions to quickly understand the root of the problem.<br></li><li>Tracking computer system issues through to resolution, within agreed time limits.<br></li><li>Talking clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.<br></li><li>Properly escalating unresolved issues to appropriate internal teams (e.g., software engineers).<br></li><li>Providing prompt and accurate feedback to customers.<br></li><li>Referring to internal database or external resources to provide accurate tech solutions.<br></li><li>Ensuring all issues are properly logged.<br></li><li>Prioritizing and managing several open issues at one time.<br></li><li>Following up with clients to ensure their systems are fully functional after troubleshooting.<br></li><li>Preparing accurate and timely reports.<br></li><li>Documenting technical knowledge in the form of notes and manuals.<br></li><li>Maintaining jovial relationships with clients.<br></li></ul><br><span>Requirements</span><ul><li>Bachelor’s degree in Information Technology, Computer Science or a related field.<br></li><li>Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.<br></li><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, Help Desk Technician or similar role (2–3 years preferred).<br></li><li>Hands-on experience with Windows/Linux environments.<br></li><li>Good understanding of computer systems, mobile devices and other tech products.<br></li><li>Ability to diagnose and troubleshoot basic technical issues.<br></li><li>Ability to provide step-by-step technical help, both written and verbal.<br></li><li>Familiarity with remote desktop applications and help desk software (e.g., Zendesk).<br></li><li>Excellent problem-solving and communication skills in English (Native level required).<br></li><li>Ability to work on a shift from 4 PM to 1 AM Beirut Time Zone.<br></li></ul><i><span>Disclaimer:</span></i><br><br><i><span>​</span></i><br><br><span>We use Zoho Recruit and other AI tools to help review and organize job applications (for example, reading CVs, reorganizing, and extracting CV information). These tools are only used to assist our team.</span><br><br><br><span>No hiring decision is made solely by automated means; all applications are subject to human review and assessment.</span><br><br><br> </div>

Core Responsibilities:• Installing and configuring printers.• Monitoring and maintaining MPS Software and networks in MPS projects• Providing technical support across the Bank (this may be through physical visit or over the phone)• Provide MPS system users in various branches and departments• Repairing and replacing equipment as necessary• Testing new printers technology• Receive branches requests for replace / decommissioning old printers• Resolving open issues through help desk CA system Requirements:• Bachelor's degree in computer science• Banking experience is preferred• Knowledge about HW/Software• Networking Knowledge

Company Description Resolve provides comprehensive network solutions tailored to organizations ranging from small startups to large corporations. The company focuses on supporting businesses that do not have dedicated IT staff, offering reliable expertise to optimize and maintain their networks. Resolve’s mission is to bridge the technology gap for its clients, ensuring stable, secure, and efficient IT infrastructure. Team members collaborate closely with customers to deliver practical solutions and ongoing support that enable businesses to focus on their core operations. Working at Resolve offers the opportunity to make a direct impact on clients’ daily productivity and long-term growth. Role Description The Information Technology Support Specialist is a full-time hybrid role based in New Cairo, with some flexibility for work from home. The specialist will provide day-to-day technical support for end users, including diagnosing and resolving hardware, software, and network issues. Responsibilities include responding to help desk tickets, setting up and configuring desktop computers and related peripherals, and supporting operating systems and common business applications. The role involves monitoring system performance, documenting incidents and resolutions, and escalating complex issues when necessary. The specialist will also assist with routine maintenance, updates, and user training to ensure a stable and secure IT environment. Qualifications Strong Technical Support and Help Desk Support skills for handling user inquiries and service requests. Proficient Troubleshooting abilities for resolving hardware, software, and network problems efficiently. Hands-on experience with Desktop Computers, including installation, configuration, and maintenance. Solid foundation in Information Technology concepts, systems, and basic networking. Effective communication and customer service skills, with the ability to explain technical issues clearly. Ability to prioritize tasks, manage time, and work independently in a hybrid environment. Experience with ticketing systems and documentation of support activities. Relevant IT certifications (e.g., Comp TIA A+, Network+) or a degree/diploma in IT, Computer Science, or a related field are beneficial.

Senior Systems Engineer Help Desk Egypt — Maadi, Cairo Full-time. Based at our Maadi office, working regularly on client sites across Greater Cairo. About us Help Desk Egypt has delivered enterprise IT infrastructure and managed services since 2012. Our clients are international schools, multinational joint ventures, and established Egyptian companies operating to international standards — organisations where infrastructure is expected to work, and where downtime carries real cost. We operate our own datacenter facility in Maadi and hold end-to-end accountability for the environments we manage. Our discipline is our positioning: Enterprise IT. Business Discipline. The role This is a client-facing engineering role. You will be the technical face of Help Desk Egypt at a portfolio of client sites — present in their offices, trusted by their management, and accountable for the infrastructure underneath.<br>What you will do Client delivery Serve as primary on-site technical contact for an assigned client portfolio Resolve user-level issues across desktop, mobile, collaboration and access Conduct scheduled proactive site visits — reviewing, documenting and pre-empting rather than waiting for tickets Communicate directly with client management: explaining faults, presenting options, and setting expectations Identify and flag opportunities where a client's environment needs investment Infrastructure engineering Deploy, configure and maintain network and server infrastructure at client sites and in our own facility Enterprise firewall administration: segmentation, policy design, address translation, remote and site-to-site VPNDNS architecture, certificate lifecycle and edge service configuration Structured cabling, switching and wireless design for new deployments Cloud identity and messaging Multi-tenant administration of cloud identity and productivity platforms across the client portfolio Identity and access management: user and group lifecycle, authentication policy, multi-factor enforcement, conditional access and privilege governance Licensing design and tenant right-sizing — matching entitlement to requirement rather than over-provisioning Mail flow architecture: routing, connectors, shared and delegated mailboxes, retention Email authentication and deliverability — SPF, DKIM, DMARC — including remediation of misconfigured domains Directory synchronisation and hybrid identity where on-premises directories remain in service Tenant security posture: audit, review and hardening against platform baselines Escalation and standards Act as escalation point for issues beyond first-line resolution Operate documented change control: planning, maintenance windows, rollback procedures, client notification Maintain accurate technical documentation of every environment you touch Participate in incident response, including occasional work outside standard hours Requirements Technical Minimum 3 years hands-on infrastructure or network engineering experience — systems integration, managed services, telecommunications, or a substantial in-house environment Demonstrable production experience with enterprise firewall platforms, commercial or open-source Administration experience with enterprise cloud identity and productivity platforms, including mail flow and email authentication Working Linux and Windows Server competence: command-line administration, service management, log-based diagnosis Sound reasoning from first principles on routing, address translation, name resolution and TLS — independent of any particular vendor's interface Practical competence supporting end users on modern desktop and cloud collaboration platforms Professional Professional written and spoken English to a standard suitable for direct communication with senior client stakeholders. This is non-negotiable. Presentable and confident on client premises Change discipline: planning, rollback preparation, and communication before production changes Documentation as a working habit, not an afterthought Valid driving licence and willingness to travel across Greater Cairo Advantageous Prior managed services or consultancy experience across multiple concurrent clients Virtualisation and backup operations German or another second European language Database or ERP platform exposure What we offer A defined client portfolio and genuine ownership of it Structured onboarding with a formal review at 90 days Deliberate technical development — we expect strong candidates to arrive with depth in some areas and gaps in others, and we invest in closing them A clear path toward senior technical authority within the company Compensation commensurate with demonstrated experience Selection process Initial screening call Practical technical assessment Final interview

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We re looking for great client support specialists to join our growing care team. You have to be very proactive in this role with the ability to solve problems on the spot and think outside the box.</p><p>What you ll be doing:</p><ul><li>Maintaining a positive, empathetic, and professional attitude toward clients at all times</li><li>Assist with challenging client requests or issue escalations as needed</li><li>Acknowledging and resolving clients' complaints</li><li>Communicating and coordinating with colleagues as necessary</li><li>Keeping records of clients interactions, transactions, comments, and complaints</li><li>Build and maintain strong, long-lasting client relationships</li></ul><p>Working Conditions</p><ul><li>6 months Project Based Contract</li><li>Social Insurance, Family Medical Insurance &amp; Life Insurance.</li><li>Career Path (Insource Vacancy): Ability to apply for internal vacancies within 6 to 9 months.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Who are you?</p><ul><li>Experience in a Client Support or similar role</li><li>Familiarity with our industry is a plus</li><li>Experience using the help desk and support tools</li><li>Excellent communication and problem-solving skills</li><li>Patience when handling tough cases</li><li>Multi-tasking abilities</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong><u>About Us:&nbsp;</u></strong></p><br><p>Sutherland is looking for a highly motivated and passionate individual to join us as IT Specialist for out IT team. If you are seeking for new career opportunities and you are confident that you have what the skills and experience required, we want to work with you!</p><br><br>Job Description<br><p><u><strong>About the Role&nbsp;</strong></u></p><br><p>We’re searching for a friendly, energetic IT Help Desk intern to join us at our Cairo location. Here, you’ll be the go-to person for teammates dealing with daily tech hiccups—fixing issues, answering questions, and helping things run smoothly. If you like solving problems, meeting new people, and you’re eager to jump into IT support as your first step, we want to hear from you.</p><br><p><u><strong>What you will do (responsibilities)</strong></u></p><br><ul><li>You'll be the main tech person on the floor. Fix daily hardware and software problems on computers, phones, and printers.</li><li>When remote fixes don't work, you jump in to help people face-to-face. Your job is to keep things running smoothly and try to close tickets the same day.</li><li>You'll also set up machines, get new hires online with the right access, and run basic network cables.</li><li>If there are system upgrades or we have unexpected outages, you'll work with the global network and engineering teams. You'll help them find problems on-site.</li><li>Keep a good record of all our tech gear and hardware. Make sure everything follows our security rules and company guidelines for keeping info safe.</li></ul><br>Qualifications<br><ul><li>We're looking for someone with 0-2 years in IT help desk or tech support. Fresh grads with an internship and solid tech background are totally welcome.</li><li>A degree in Computer Science, IT, or something similar works, but honestly, hands-on experience and a knack for fixing computers counts too.</li><li>You should know Windows OS, Active Directory, and basic networking stuff&nbsp; cables, routers, IP addresses. Certifications like CompTIA A+, Network+, CCNA, or Microsoft Fundamentals are a bonus, but a real willingness to learn on the job is even better.</li><li>Good English and Arabic communication is key; you need to explain tech issues to people who don't know tech.</li><li>A positive attitude and staying calm under pressure are important, plus being a team player with integrity.</li><li>&nbsp;You'll also need to be okay with rotating shifts, including weekends, because our site runs 24/7.</li></ul><br>Additional Information<br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br><br> </div>