Git Jobs in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Line of Service</b><br>Advisory<br><b>Industry/Sector</b><br>Technology<br><b>Specialism</b><br>Advisory - Other<br><b>Management Level</b><br>Senior Manager<br><b>Job Description &amp; Summary</b><br>PwC is seeking a PMIS Business Analyst to support large-scale capital projects and infrastructure programs in designing and implementing enterprise Project Management Information Systems (PMIS).<br>The role focuses on aligning project controls, PMO governance, and digital platforms (e.g., Primavera Unifier, P6, ERP integrations) to enable effective cost, schedule, risk, and contract management across complex portfolios.<br><b>Key Responsibilities</b><br><b>Business Analysis &amp; Requirements</b><br>• Elicit, analyze, and document business requirements through workshops, interviews, and process reviews<br>• Translate business needs into functional and non-functional system requirements<br>• Develop and maintain documentation such as BRDs, SRS, user stories, process maps, and solution design documents<br>• Perform gap analysis between current and future-state processes<br><b>PMIS Design &amp; Configuration</b><br>• Support and/or lead configuration of PMIS platforms (e.g., Primavera Unifier, P6, Aconex, CostOS)<br>• Design workflows, business processes, cost templates, and approval structures<br>• Define data structures, forms, and governance frameworks<br>• Support deployment of PMIS across projects and departments<br><b>System Integration &amp; Data Management</b><br>• Coordinate integrations between PMIS and enterprise systems (ERP, scheduling tools, document management systems)<br>• Support data migration, validation, and quality assurance<br>• Ensure data accuracy, governance, and compliance standards<br><b>Testing &amp; Deployment</b><br>• Develop test scenarios and support system testing<br>• Lead or support User Acceptance Testing (UAT)<br>• Manage defect tracking and resolution coordination<br>• Support go-live activities and stabilization<br><b>Reporting &amp; Performance Insights</b><br>• Define and develop dashboards and KPIs (e.g., Power BI or native PMIS reporting tools)<br>• Support executive and operational reporting needs<br>• Ensure alignment of reporting structures with governance frameworks<br><b>Stakeholder &amp; Vendor Management</b><br>• Act as liaison between business users, IT teams, and external vendors<br>• Support vendor coordination and issue resolution<br>• Facilitate workshops and governance meetings<br>• Provide advisory support on PMIS best practices<br><b>Adoption &amp; Continuous Improvement</b><br>• Support change management and user onboarding<br>• Develop and deliver user training sessions<br>• Identify opportunities for system enhancements and process optimization<br>• Contribute to digital transformation initiatives<br><b>Systems &amp; Tools Exposure (One or More)</b><br>• Oracle Primavera Unifier<br>• Primavera P6 EPPM<br>• Aconex<br>• CostOS<br>• ERP systems (SAP, Oracle, MS Dynamics, etc.)<br>• Reporting tools (Power BI, BI platforms)<br><b>Core Competencies</b><br>• Strong business analysis and documentation skills<br>• Understanding of project lifecycle and project controls (cost, schedule, change, risk)<br>• Process mapping and governance alignment<br>• Analytical and problem-solving mindset<br>• Stakeholder communication and facilitation skills<br>• Understanding of system configuration concepts<br>• Attention to detail and data accuracy<br><b>Qualifications</b><br>• Bachelor's degree in Engineering, Construction Management, Information Systems, Business, or related field<br>• Relevant certifications are advantageous (PMP, CBAP, Primavera certifications, Agile, ITIL, etc.)<br><b>Experience &amp; Skills</b><br><ul><li>5+ years' experience in PMIS, project controls, or capital project digital transformation.</li><li>Experience with Primavera Unifier, Primavera P6, or equivalent PMIS platforms.</li><li>Strong understanding of cost control, scheduling, change management, contracts, and risk processes.</li><li>Experience working with ERP integrations and enterprise reporting environments.</li><li>Strong stakeholder management and workshop facilitation skills.</li></ul><br><b>Education </b>(if blank, degree and/or field of study not specified)<br>Degrees/Field of Study required:<br>Degrees/Field of Study preferred:<br><b>Certifications </b>(if blank, certifications not specified)<br><b>Required Skills</b><br><b>Optional Skills</b><br>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Modeling, Coaching and Feedback, Communication, Competitive Analysis, Creativity, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Digitization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Influence, Intellectual Curiosity, Learning Agility, Marketing Management, Market Research, Market Trends {+ 25 more}<br><b>Desired Languages </b>(If blank, desired languages not specified)<br><b>Travel Requirements</b><br>Not Specified<br><b>Available for Work Visa Sponsorship?</b><br>No<br><b>Government Clearance Required?</b><br>No<br><b>Job Posting End Date</b><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>What project we have for you</b></p><p>Our customer is a multinational corporation with more than a century of history and offices in over 180 countries. Their most ambitious goal at the time is to introduce a range of Reduced-Risk Products (RRPs). The target audience is more than 1 billion consumers around the globe. IT platform hosts 700+ applications.</p><p>Intellia’s mission is to help the client with the engineering of a comprehensive software ecosystem for a game-changing IoT product on the margin of innovative consumer experience and cutting-edge technology. Our teams are involved in the engineering of core platform components for best-in-class eCommerce, Digital Marketing and IoT solutions. As a DevOps engineer, you will become a part of Core Architecture Team and be responsible for the architecture, implementation of best practices in our Digital Engineering Enterprise Platform.</p><p>The Platform is a set of services and internet applications that accelerate the development and delivery of software applications by taking care of common SDLC challenges. The Platform provides access and consumption for engineering teams to a set of services, technologies, practices for their development and for operating their application, ensuring a set of compliance and best practices.</p><p>Project is in production for 2+ years, being supported by multiple teams.</p><p><br></p><p>Our technical domains are:</p><p>– AWS cloud, partially Azure</p><p>– SSO, Organizations, Service control policies, access models.</p><p>– IAAC: terraform enterprise, terratest, chalice</p><p>– Serverless: lambda, step functions, wide range of misc automations, fargate</p><p>– System, Application, Network and security architectures</p><p>– Orchecstration: k8s (eks)</p><p>– SRE activities (logging, tracing, monitoring), OpsGenie, Splunk</p><p>– Hashicorp Vault</p><p>– Hybrid Networking</p><p><br></p><p>&nbsp;</p><p><br></p><p>What you will do</p><p>Design and implement control plane components for managing cloud infrastructure and services</p><p>Build and maintain infrastructure abstractions using Crossplane</p><p>Enable self-service infrastructure provisioning for development teams</p><p>Define and manage composite resources and reusable infrastructure templates</p><p>Integrate Crossplane with AWS services and Kubernetes environments</p><p>Ensure consistency, scalability, and governance of infrastructure provisioning</p><p>Collaborate with platform teams to build and enhance internal developer platforms (IDP)</p><p>Support lifecycle management of infrastructure resources (provisioning, updates, decommissioning)</p><p>What you need for this</p><p>5+ years of experience working as a DevOps / Platform Engineer</p><p>2+ years of experience building AI agents or agent-based systems (Agentic AI)</p><p>Strong experience with AWS (EKS, EC2, VPC, RDS, Route53, API Gateway, Lambda)</p><p>Hands-on experience with Terraform (AWS, Kubernetes/Helm, Hashicorp Vault)</p><p>Strong knowledge of Kubernetes</p><p>Strong programming skills in Python (scripting, FastAPI, Swagger) and Bash / PowerShell</p><p>Hands-on experience with Crossplane&nbsp;</p><p>Understanding of control plane architecture and platform engineering concepts</p><p>Experience with infrastructure-as-code and reusable infrastructure patterns</p><p>Experience with containerization (Docker, Kubernetes)</p><p>Experience with CI/CD tools (Jenkins, GitLab)</p><p>Experience with monitoring and logging tools (Prometheus, ELK, etc.)</p><p>Experience with configuration management tools (Ansible, Chef, Puppet)</p><p>Nice to Have</p><p>Experience building internal developer platforms (IDP)</p><p>Familiarity with GitOps practices (ArgoCD, Flux)</p><p>Experience with multi-cloud or hybrid-cloud environments</p><p>Understanding of policy enforcement in platform engineering setups</p><p>Soft Skills</p><p>Strong system thinking and architectural mindset</p><p>Ability to design scalable and reusable solutions</p><p>Effective communication and collaboration skills</p><p>Ability to work in cross-functional platform teams</p><p>High level of ownership and attention to detail</p><p>Curiosity and interest in modern platform engineering approaches</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><br></p><p></p></section>

<p>Connect to your career at Deloitte</p><p>Deloitte innovation hub (DIH) is a strategic initiative to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients most complex business problems, across Portfolios that include Strategy &amp; Transactions , Customer , Engineering, AI &amp; Data, Enterprise, Technology &amp; Performance and Cyber . DIH is aiming to become the destination for top talents in Egypt for a long, exciting career. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p><p>Connect to your opportunity.</p><p>As a Digital Forensics Incident Response Tech Lead , you will be assisting clients with response to Cyber Incidents and getting back to business. This includes data leaks, ransomware, and unusual network traffic caused by cyber criminals, ranging from insider threats to nation-state sponsored hackers.</p><p>Your role would also include the following responsibilities:</p><ul><li>Execute technical investigations of cyber incidents: analysis of log files, Windows event logs (Windows artifacts), Linux artifacts to correlations in EDR tooling, network monitoring tools and SIEM. Example toolsets typically used include Splunk, Microsoft Security Suite, and CrowdStrike Falcon. It is most important to apply knowledge about (Windows) forensic artifacts on any platform encountered at clients.</li><li>Conduct in-depth analysis of malware, threat intelligence, and other relevant sources.</li><li>Provide tactical support such as advice on triage, containment, eradication, and broader coordination in cyber incidents.</li><li>Perform forensic analysis of systems and networks.</li><li>Conduct memory forensics.</li><li>Perform compromise assessments and threat hunting projects using SIEM and EDR tooling.</li><li>Create custom scripts (using Python) for parsing special log files, data sets, images, etc.</li><li>Develop complex timelines based on findings and observations.</li><li>Act as a member of the broader Deloitte Response Team, contributing CIR skills to the overall team that includes privacy, crisis management, crisis communication, forensic investigations, and ICS/OT.</li><li>Participate in the EMEA and Global technical incident responder community to build a strong network and share knowledge.</li><li>Work flexible hours to support customers during high-impact incidents.</li><li>Provide technical leadership and guidance to junior Incident Response resources</li></ul><p>Connect to your skills and professional experience</p><p>To succeed in this role, you need to have the following:</p><p>Connect to your service line</p><p>Technology and Transformation Distinctive thinking, deep expertise, and collaborative working. That s what connects us. That s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we ll make an impact that matters.</p><p>Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.</p><p>Connect to your Industry</p><p>What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte s clients include many of the world s largest organizations; I wanted to be part of a team that made a difference that I could be proud of. Dan, T&amp;T.</p><p>Connect with your colleagues</p><p>Location: Cairo. Egypt</p><p>Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when, and how you work. You ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritize your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.</p><p>Our commitment to you</p><p>Making an impact is more than just what we do: it s why we re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective, and personality. So, we re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we ll take your wellbeing seriously, too. Because it s only when you re comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we ll make sure it never stops growing. Whether it s from the complex work you do, or the people you collaborate with, you ll learn every day. Through world-class development, you ll gain invaluable technical and personal skills. Whatever your level, you ll learn how to lead.</p><p>Connect to your next step</p><p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you ll experience a purpose you can believe in and an impact you can see. You ll be free to bring your true self to work every day. And you ll never stop growing, whatever your level. #LI-HH1</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Master s or bachelor s degree in computer science (or related field).</li><li>Minimum 7 years of experience in Cyber Security domain</li><li>At least 4 years of experience in Cyber Incident Response and digital forensics.</li><li>Proven experience in providing technical/professional guidance, mentorship, and coaching to junior resources.</li><li>Hands-on skills to perform sharp and in-depth analyzes, both using tooling such as EDR and network sensors, but also manual analysis, if the tools are not available.</li><li>Affinity with offensive security work (pentesting etc.) is beneficial.</li><li>One or more Forensics Certifications such as GCIH, GCFE, GCFA, GNFA, GREM.</li><li>Experience in systems and/or network administration is a highly advantageous.</li><li>Strong command of English in written, verbal and presentation skills</li><li>Ability to work under pressure and keep track of the big picture while performing in-depth analysis.</li><li>Trust and Confidentiality in handling client sensitive information.</li><li>Ability to prioritize and take ownership, even when in unchartered territory.</li><li>A willingness to work as part of a diverse team.</li><li>A commitment to continuous improvement and lifelong learning.</li><li>A passion for technology and a drive to deliver secure, high-quality solutions.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Ability to work effectively in a fast-paced and dynamic environment.</li><li>Proactive and self-motivated with a keen attention to detail.</li></ul>

Job Responsibilities:Responsible for the sales activities in the Oil & Gas sector. Develop and implement sales strategies to increase market share and achieve defined goals. Create new sales opportunities by exploring the market, identifying potential customers, and expanding the customer base. Build and strengthen sustainable relationships with current customers and expand the customer base through new sales achievements. Analyze the customer needs and provide suitable technological solutions and products to meet their requirements. Gaining the customer trust & loyalty by negotiating their obstacles, solve their problems and offer consultancy in their new projects. Track and monitor the trends and developments in the technology market and provide strategic information to the management. Collaborate with the presales team and other teams in the company to ensure customer satisfaction and deliver high-quality solutions. Prepare and present regular sales reports and pipeline to the management. Direct engagement with customers by making presentations and holding meetings.<br>Required Qualifications:Bachelor of Engineering in Electronics & Communication Engineering, Computer Engineering or any Related Field Minimum 5 years in Sales including at least 2-3 years responsible for the sales activities in Oil & Gas sector. Excellent communication skills and has the ability to build strong relationships with customers. Ability to handle work pressure and achieve defined goals. Excellent technical knowledge in the field of IT, Communication, Automation and Artificial intelligence. Negotiation, persuasion, and problem-solving skills. Ability to work within a team and coordinate with other members of the company. Have good contacts and connections in the nominated sector. Excellent presentation skills.

Role Overview:This is a key sales seat in our growing global account management function. You will both generate and close: building your own pipeline through outbound prospecting, and converting qualified leads from the US, Europe, and GCC into recurring Orbt accounts. You will help scale the playbook as the hub grows. Responsibilities Generate pipeline through outbound prospecting: cold outreach, networking, and market research across the US, Europe, and GCC. Own the full sales cycle: discovery, solution mapping, demo, proposal, negotiation, close. Run consultative, value-based sales for a payout platform (digital payouts, distribution API, white-label). Understand each client's payout and disbursement flows, then map Orbt's platform to them. Handle objections and negotiate commercial terms with international clients. Maintain clean, real-time pipeline data and accurate recurring-revenue forecasts in the CRM. Provide structured deal feedback to product and leadership to sharpen positioning. Help define the playbook, SOPs, and metrics that future hub hires will run on.<br>Qualifications4 to 7 years in fintech, payments, payout, Saa S, or B2B platform sales, with a documented record of hitting or beating quota. Full-cycle experience: you generate your own leads and close them, not just one or the other. Experience selling a platform or API product, not a transactional or trading product. Strong outbound prospecting skill with modern tools (Linked In Sales Navigator, zoominfo, or similar). Comfort selling to a range of business buyers across finance, HR, marketing, and operations. Hands-on CRM experience (Salesforce or Odoo required, the other a plus). Native Arabic and near-native English, written and verbal. Comfort working across time zones to reach US and EU clients. A builder's mindset: you can create process, not just follow it.

Company Description Established in 2014, MICO WORLD operates more than 10 offices worldwide, including Indonesia, Thailand, Egypt, Türkiye, etc, MICO WORLD is dedicated to building an all-around social media network to cater to different social needs. It has rolled out flagship products like MICO, Top Top and SUGO towards the global markets.for more about us! https://www.micoworld.com/en<br>Role Description This is a full-time, on-site French Customer Service role based in Cairo. The French Customer Service representative will respond to user inquiries in French via chat, email, and phone, providing accurate information and timely resolutions. The role involves handling account, payment, and technical support issues, escalating complex cases when necessary, and documenting each interaction clearly. Team members will monitor user feedback, identify recurring issues, and share insights with product and operations teams to improve the overall user experience. The position also includes following internal guidelines, meeting performance targets, and contributing to a respectful, collaborative work environment. Qualifications Fluent French communication skills (spoken and written); English or Arabic is a plus.• Strong customer service and problem-solving abilities with a customer-first mindset.• Experience in customer support, call centres, or online platforms is preferred.• Ability to handle inquiries professionally in a fast-paced environment.• Excellent communication, organizational skills, and attention to detail.• Willingness to work full-time on-site in Cairo, including shifts, evenings, and weekends as needed.• Diploma or bachelor's degree is a must.<br>What We Offer: ???? competitive Salary + KPIs ???? Transportation allowance ???? Medical & ???? Social Insurance ⏰ Full-time | Rotational shifts ???? On-site (Maadi Technology Park)<br>???? Apply via Whats App: 01288028486

Company Description Established in 2014, MICO WORLD operates more than 10 offices worldwide, including Indonesia, Thailand, Egypt, Türkiye, etc, MICO WORLD is dedicated to building an all-around social media network to cater to different social needs. It has rolled out flagship products like MICO, Top Top and SUGO towards the global markets.for more about us! https://www.micoworld.com/en<br><br>Role Description This is a full-time, on-site French Customer Service role based in Cairo. The French Customer Service representative will respond to user inquiries in French via chat, email, and phone, providing accurate information and timely resolutions. The role involves handling account, payment, and technical support issues, escalating complex cases when necessary, and documenting each interaction clearly. Team members will monitor user feedback, identify recurring issues, and share insights with product and operations teams to improve the overall user experience. The position also includes following internal guidelines, meeting performance targets, and contributing to a respectful, collaborative work environment. Qualifications Fluent French communication skills (spoken and written); English or Arabic is a plus.• Strong customer service and problem-solving abilities with a customer-first mindset.• Experience in customer support, call centres, or online platforms is preferred.• Ability to handle inquiries professionally in a fast-paced environment.• Excellent communication, organizational skills, and attention to detail.• Willingness to work full-time on-site in Cairo, including shifts, evenings, and weekends as needed.• Diploma or bachelor's degree is a must.<br>What We Offer: ???? competitive Salary + KPIs ???? Transportation allowance ???? Medical & ???? Social Insurance ⏰ Full-time | Rotational shifts ???? On-site (Maadi Technology Park)<br>???? Apply via Whats App: 01288028486

Valleysoft | Center of Excellence, based in Riyadh, is a prominent regional IT services provider partnering with global leaders like SAP to deliver innovative technology solutions worldwide since 2006. We pride ourselves on providing high-quality, vendor-neutral consulting services tailored to our clients' unique business needs.<br><br>We are currently seeking a Senior SAP MM Consultant (Band 8) to join our experienced team. This senior role involves leading and executing SAP Materials Management (MM) consulting engagements, focusing on procurement, inventory management, and logistics processes.<br><br>The ideal candidate will have comprehensive expertise in SAP MM module, strong problem-solving capabilities, and experience in full-cycle implementation projects. You will work collaboratively with clients and internal teams to ensure effective SAP MM solutions that align with business objectives.<br><br>Responsibilities<br><br>Lead SAP MM consulting projects, ensuring successful delivery within scope, timeline, and budget Analyze client business processes related to materials management and develop tailored SAP MM solutions Configure and customize SAP MM modules including procurement, inventory management, and logistics execution Collaborate with cross-functional teams to integrate SAP MM with other modules such as FI, SD, and PPPerform testing, troubleshoot issues, and support user acceptance testing Provide training and mentorship to junior consultants and end-users Stay current with SAP MM trends, updates, and best practices to offer innovative solutions Engage with stakeholders to gather requirements and report progress<br><br>Requirements<br><br>Bachelor's or Master's degree in Supply Chain Management, Information Technology, Business Administration, or related field Minimum of 5 years of relevant experience as an SAP MM consultant, with proven success in full project life cycles Deep knowledge of SAP MM module functionalities, including procurement, inventory management, and stock valuation Experience integrating SAP MM with other SAP modules such as FI, SD, and PPStrong analytical, communication, and stakeholder management skills Proven leadership and mentoring capabilities Relevant SAP certifications in MM are highly desirable Nationality: Saudi Arabian - mandatory requirement<br><br>Benefits<br><br>Private Health Insurance Training & Development

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> We’re looking for a <b>Product Manager Intern </b>to join Procore’s Product Management organization. In this role, you’ll support a core product team in defining, prioritizing, and launching features that solve high-value problems for our users. The primary goal of this role is to gain hands-on experience by helping deliver a feature enhancement from ideation through launch.As a Product Manager intern, you’ll partner with Engineering, Design, and Marketing teams to gather requirements, analyze data, and ensure smooth execution of the product roadmap. Use your analytical thinking, user empathy, and communication skills to clarify product requirements, measure feature success, and contribute to impactful product strategy. If you are passionate about technology and eager to bridge the gap between business needs and technical solutions, this is the place for you.This position reports into a Manager, Product Management and will be based in our Cairo, Egypt office. We’re looking for someone to join us for the Summer 2026 internship starting on 1st of August for 3 months.<br><b>What you will do :</b><ul> <li>Assist the product team i n defining user stories, acceptance criteria, and detailed requirements for new features and enhancements.</li> <li>Conduct competitive analysis and market research to identify opportunities and inform the product strategy.</li> <li>Support user interviews, surveys, and usability tests to deepen the team's understanding of user pain points and needs.</li> <li>Analyze product usage data and metrics to measure feature performance and identify areas for optimization.</li> <li>Collaborate with UX/UI designers to ensure designs meet product objectives and provide an excellent user experience.</li> <li>Communicate progress, dependencies, and risks to stakeholders, ensuring alignment across technical and business teams.</li> <li>Prioritize small bug fixes and technical debt items in the backlog alongside the Engineering Manager.</li> </ul><b>What We're Looking For:</b><ul> <li>Currently enrolled in a Bachelor’s or Master’s degree program in Business, Computer Science, Engineering, or a related field.</li> <li>Foundational understanding of the software development lifecycle (SDLC) and Agile methodologies.</li> <li>Strong analytical skills with the ability to interpret data and use metrics to drive product decisions.</li> <li>Exceptional written and verbal communication skills required for engaging with engineers, designers, and business stakeholders.</li> <li>Demonstrated curiosity about user behavior and a strong drive to solve real-world problems.</li> <li>Ability to manage multiple tasks and priorities in a dynamic, fast-paced environment.</li> <li>Prior experience (academic or extracurricular) in a technical, design, or business analysis role is a plus.</li> <li>Familiarity with tools like Jira, Confluence, or similar product management software.</li> </ul> <br>&nbsp;<br><br> </div>

<p>We are looking for a Backend Developer to develop scalable enterprise APIs and backend services.</p><p><br><strong>Responsibilities</strong></p><ul><li><p>Design REST APIs.</p></li><li><p>Develop backend services.</p></li><li><p>Integrate with Oracle Database.</p></li><li><p>Optimize SQL.</p></li><li><p>Authentication using OAuth2/JWT.</p></li><li><p>Code Review.</p></li><li><p>Unit Testing.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Java</p></li><li><p>Spring Boot / Spring MVC</p></li><li><p>C#</p></li><li><p>.NET</p></li><li><p>Oracle</p></li><li><p>SQL</p></li><li><p>REST API</p></li><li><p>JWT</p></li><li><p>OAuth2</p></li><li><p>Git</p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>D-ploy is a leading IT and Engineering Solutions company with operations worldwide.<br> Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.<br> We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients.<br> By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.<br> We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization.<br> We are focused on creating value where IT counts, join us!<br> Role overview: Provide onsite support for OT and automation systems, including PLC, SCADA, HMI, communication modules, and related industrial control systems.<br> The role focuses on troubleshooting, incident resolution, system recovery, patching, backups, and compliant change execution in line with site QMS and GAMP 5 requirements.<br> Responsibilities Support OT systems, incidents, service requests, and change management activities Troubleshoot PLC, SCADA, OPC/PI, and industrial communication issues Work with Siemens environments: TIA Portal, WinCC, Step 7, Step 5 Support Siemens PLC systems and automation infrastructure Support Beckhoff automation systems (optional) Support DeltaV systems and automation components (optional) Analyze PLC CPU and communication diagnostics Resolve software, firmware, configuration, and communication issues Perform firmware, memory, and module health checks Support OT patching, firmware upgrades, and software updates Restore system communication and perform recovery actions Support PLC programming modifications and control logic adjustments Configure and maintain HMI/SCADA applications Participate in commissioning, FAT, SAT, and validation activities Support automation projects, upgrades, and system integrations Trace I/O and field signals using E&amp;I drawings and technical documentation Perform OT backups, restore procedures, and disaster recovery support Maintain validated system baselines and technical documentation Execute and document changes according to QMS/GAMP 5 procedures Coordinate with Engineering, Automation, IT, Production, Quality, OEMs, and vendors Support OT cybersecurity, access control, and system hardening activities Broad range of activities, tasks, and projects Flexible working conditions Vouchers (B-day voucher, wedding, and new born surprise) Fishing for Friends program – our referral program Refreshments in the D-ploy office Further development and professional advancement Friendly and international working environment Company-sponsored events Is IT in your DNA?<br> Experience with OT, industrial automation, or control systems environments Strong knowledge of PLC and SCADA systems Hands-on experience with Siemens TIA Portal, WinCC, and Step 7 Experience with Step 5, Beckhoff, or DeltaV is an advantage Knowledge of industrial communication protocols such as OPC, PI, Ethernet/IP, Profinet, and Profibus Understanding of PLC CPUs, I/O modules, firmware, and diagnostics Experience with OT patching, backups, restore procedures, and change control Ability to read E&amp;I drawings, loop diagrams, I/O lists, and network</span></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Envision Employment Solutions is currently looking for an Senior Backend Software Engineer with AI for one of our partners, a multinational healthcare provider. About: Are you ready to build the primary care platform of the future by becoming an integral part of a dynamic team? If you also believe in the positive transformative power of technology in bringing primary care to the next level - join us!</p><p>Responsibilities:</p><ul><li>Build and ship backend services as part of our microservice architecture, with AI agents and LLM-powered features as a core part of what you deliver</li><li>Design and write MCP servers and tool interfaces that let agents reliably interact with our systems and APIs</li><li>Develop agent harnesses, orchestration layers, and memory modules that give agents the context and state they need to act dependably</li><li>Make deliberate design decisions about agent behavior</li><li>Build evaluation frameworks and test harnesses to measure agent reliability, safety, and quality in a high-stakes healthcare context</li><li>Integrate large language models into production with strong attention to latency, cost, and observability</li><li>Raise the bar and drive technological innovations to keep us at the cutting edge</li><li>Apply continuous integration and deployment principles</li><li>Ensure code quality and maintainability by writing tests, doing code reviews, and refactoring</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Proven track record of backend software development with Java/Kotlin and/or Python, minimum of 5 years</li><li>Hands-on experience building LLM-powered applications, agents, or agentic workflows (tool use, function calling, multi-step orchestration)</li><li>Familiarity with major LLM APIs and frameworks (eg Anthropic, OpenAI, or similar) and an understanding of how to design tooling, MCPs, and memory for agents</li><li>Experience designing and running evals or test harnesses for non-deterministic systems</li><li>Experience with Spring Framework and messaging brokers such as RabbitMQ</li><li>Solid understanding of SQL databases and developing containerized applications</li><li>Experience with Kubernetes and Terraform is a plus</li><li>A pragmatic mindset for shipping reliable software - and reliable AI - in a regulated, high-stakes domain</li><li>English working proficiency</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong><u>About Sutherland</u></strong></p><br><p>Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.<br> We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.</p><br><p>We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.</p><br><p>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.</p><br><p>Sutherland<br> <em>Unlocking digital performance. Delivering measurable results.</em></p><br><br>Job Description<br><p><strong>1. POSITION SUMMARY</strong><br> <strong>What is the main purpose of this position? Why does it exist?</strong></p><br><p><br> ▪ The CLS program training Leader role partners with the business &amp; functional owners to&nbsp;<br> establish and execute strategic training methodologies that drive business performance. The&nbsp;<br> role is responsible for the training and development operations for all programs &amp; client in&nbsp;<br> assigned in the vertical; Manage training resources to meet Sutherland and Client KPI&nbsp;<br> targets; Hire-train-develop a team of Training Manager and Training Specialists; Ensure&nbsp;<br> supervision and trainee development in classroom and nesting, effective execution of New&nbsp;<br> Hire Training, Nesting, and 0–30-day processes, compliance to all CLS mandated tools,&nbsp;<br> templates, formats, and reporting guidelines; Maintain budgetary compliance, HC and&nbsp;<br> ratios, and own the VTF program in the programs assigned under a vertical.</p><br><ul><li>- Plan, project, manage, and ensure execution of training delivery (New&nbsp;</li><li>Hire + Ongoing) for clients. Ensure ramp plan is in place, updated,&nbsp;</li><li>executed. Trainer and Training Room assignments are locked for each&nbsp;</li><li>class.</li><li>- Observe classes, Nesting &amp; Bottom Quartile Management delivery and&nbsp;</li><li>lead coaching sessions for the group. Ensure effective Training Delivery&nbsp;</li><li>takes place and Trainers are observed, given feedback, and coached on&nbsp;</li><li>facilitation and classroom management effectiveness.</li><li>- Assess, maintains, and ensure Training Curriculum is updated based on&nbsp;</li><li>Client Needs and Program performance</li><li>- Ensures that trainees are empowered to provide feedback on training&nbsp;</li><li>experience and employee welfare through Daily Training Pulse,&nbsp;</li><li>Training Reaction Quotient, FGD, and open communication with&nbsp;</li><li>Trainer, Training Manager, and Site Leaders.</li><li>- Ensures the tracking &amp; assessment of the key performance indicators,&nbsp;</li><li>including 30-60-90 days performance post nesting for each wave.</li><li>- Ensure Training Curriculum is updated with latest call flow, call drivers, and&nbsp;call samples. Assess and ensures activities, exercises, and&nbsp;modifications are aligned with the Account needs and updates.</li><li>- Ensure New Hire Consultants are getting right level of coaching,&nbsp;</li><li>support, and development during and post Nesting (30-60-90 days&nbsp;</li><li>tenure).</li><li>- Monitor retention per class per client and execute initiatives that will&nbsp;</li><li>positively impact learner experience and welfare.</li><li>- Forecast attrition in Training and Nesting and execute appropriate&nbsp;</li><li>retention strategies.</li><li>- Conduct FGDs for Learners and address issues and help items raised.</li><li>- Utilize feedback from Daily Training Pulse and Training Reaction&nbsp;</li><li>Quotient to continuously improve Training Environment and Learner&nbsp;Experience.</li></ul><ul><li>- Ensure updated knowledge of the two key programs at the operating&nbsp;</li><li>center with self at all times.</li><li>- Participates in weekly/bi-weekly performance calls with Enterprise&nbsp;</li><li>Managers, SD &amp; Client as required.</li><li>- Facilitate or Participate on Needs Analysis driven by Performance&nbsp;</li><li>Improvement and/or potential growth. Ensures strategic action plans&nbsp;</li><li>based on needs analysis are executed by Training Team and other&nbsp;</li><li>business units.</li><li>- Coach &amp; Develop Training Managers and Trainers in their core&nbsp;</li><li>competencies.</li><li>- Conduct Performance Reviews for Training Managers covering help&nbsp;</li><li>items, New Hire Performance, Training Throughput, Trainer&nbsp;</li><li>Observation, Training Reaction Quotient, Productivity, Action Plans&nbsp;</li><li>and Initiatives.</li><li>- Establish development plans for Training Managers and ensures it’s in&nbsp;</li><li>place for Trainers.</li><li>- Ensures client related billable/non-billable reports and every other&nbsp;</li><li>reporting requirements are collated, audited and sent out all through&nbsp;</li><li>Analyst/Coordinator&nbsp;</li><li>- Maintain updated hiring &amp; resource planners (TRPD) for all the&nbsp;</li><li>operating center/site.</li><li>- Ensures consistency &amp; compliance to all CLS mandated tools, &amp;&nbsp;</li><li>reporting guidelines (e.g. TRPD, CLS Tracker, Trainer Productivity, etc)&nbsp;</li><li>– (via Training Specialists/Managers &amp; Coordinator).</li><li>- Creates weekly CLS site report (4 Blocker).</li><li>- Management of the Site Training Budget; people (VTF &amp; Trainers&nbsp;</li><li>utilization), facilities and equipment. Drive hiring and sourcing.</li><li>Establish and execute CLS strategies to address program challenges</li><li>- Proactively engages and manages the operating-center service delivery&nbsp;</li><li>relationship.</li><li>- Proactively seeks to improve Training Delivery for the site via content,&nbsp;</li><li>context &amp; curriculum analysis. Uses other acceptable&nbsp;</li><li>ISD/Improvement Methodologies as applicable.</li><li>- Demonstrate business acumen to analyze and design solutions that&nbsp;</li><li>address performance challenges</li><li>- Assess if need of new technology or methodology is needed to&nbsp;</li><li>enhance performance and support for new hires.</li><li>- Maintain and understand the pulse of the Program/Site&nbsp;</li><li>- Articulate drivers and root causes enabling design of initiatives,&nbsp;</li><li>working with Site Leadership and other business units.</li><li>- Formulate initiatives to improve retention, satisfaction and&nbsp;</li><li>engagement</li><li>- Forecast CLS talent needs and develop human capital management&nbsp;</li><li>solutions answering both current and future needs</li><li>- Partners with stakeholders to support revenue growth and demands&nbsp;</li><li>for the operating center.</li><li>- Represents CLS in all relevant strategic and tactical forums; internal &amp;&nbsp;</li><li>external for the operating center.</li><li>- Partners with Service Delivery and Quality to determine needs and&nbsp;</li><li>gaps within the operating site.</li><li>- Conducts &amp; leads detailed gaps &amp; needs analysis and post-training&nbsp;</li><li>assessment initiatives for the program.</li><li>- Lead special projects or new business developments that require&nbsp;</li><li>specialized training attention.</li><li>- Analyze and correlate Daily Training Pulse and Training Reaction&nbsp;</li><li>Quotient results with Echo Survey, Attrition Trend, and New Hire&nbsp;</li><li>Performance to enable formulation of initiatives to address employee&nbsp;</li><li>retention and performance issues.</li><li>- Lead/ participate in CLS Geo-wide projects targeting process&nbsp;</li><li>improvements, innovations, department governance.</li></ul><br>Qualifications<br><ul><li>College Degree (Masters/MBA is a plus)</li><li>Minimum of 7 years BPO experience with at least 4-5 years of managing Training and&nbsp;</li><li>Development business unit.</li><li>Demonstrated ability to use MS Office applications: Excel, Power Point, Word, and Outlook</li><li>Excellent written and oral communication skills</li><li>Excellent ability to build networks within and across functions through proactive&nbsp;</li><li>communication.</li><li>Ability to maintain a high degree of confidentiality and professionalism is critical</li><li>Strong work ethic, integrity, flexibility, diversity, customer service orientation,&nbsp;</li><li>leadership/coaching skills and team building abilities are essential</li></ul><br>Additional Information<br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>Envision Employment Solutions </strong></em><em>is currently looking for an&nbsp;</em><em><strong>IT Release Manager</strong></em><em>&nbsp;for one of our partners, a leading Digital Bank!</em></p><br><p><strong>Job Summary</strong></p><br><p>The <strong>IT Release Manager</strong> owns the end-to-end release management process for the Bank's digital platforms, ensuring that all software and infrastructure releases are coordinated, tested, secured, and deployed with minimal risk to business operations. This role acts as the final checkpoint between development/QA readiness and production deployment, driving go/no-go decisions and safeguarding the stability of production environments.</p><br><p><strong>Responsibilities</strong></p><br><ul><li>Coordinate end-to-end release planning and scheduling across development, QA, infrastructure, security, and business teams.</li><li>Lead go/no-go decision meetings based on quality assurance results, testing outcomes, defect status, and overall release readiness criteria.</li><li>Ensure quality and security sign-off across staging and production environments, including validation of test results, performance metrics, and penetration testing outcomes.</li><li>Execute production validation activities, including smoke testing and cross-domain validation across infrastructure, data, and workplace systems.</li><li>Define, own, and manage rollback and contingency procedures for failed or high-risk releases.</li><li>Maintain the release calendar and communicate release schedules, dependencies, and risks to stakeholders across the CIO function.</li><li>Enforce release management governance, change control policies, and audit/compliance requirements applicable to banking environments.</li><li>Drive continuous improvement of release processes, tooling, and automation (CI/CD pipelines) to reduce release cycle time and risk.</li><li>Maintain accurate release documentation, post-release reports, and lessons-learned reviews..</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via chats and emails; Manage customer support tickets and maintain a 24-hour response SLA; Attend regular engineering planning sessions to stay informed on upcoming releases, migrations and product changes; Prepare and lead recurring support retrospectives, identifying customer trends and helping Engineering prioritize improvements; Review AI chatbot conversations and optimize Inkeep rules, workflows and responses to improve support quality; Maintain and improve customer-facing documentation and self-service resources in GitBook; Improve support systems and processes, including Zendesk workflows, automations and Linear ticket management; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written); At least 1–2 years of proven experience in a Technical Support role; Experience translating technical issues for non-technical users (high EQ); Experience reproducing and troubleshooting complex technical issues using browser tools, logs, and changelogs; Solid understanding of engineering workflows, including releases, migrations, and potential user impact; Ability to clearly distinguish product bugs from user environment issues and third-party limitations; Experience escalating incidents with structured documentation (impact, timeline, reproduction steps); Experience reading logs (e.<br>g, Jason) in tools like Grafana; Familiarity with marketplace or reselling platforms AI-first mindset, using AI tools to reduce repetitive work and improve support efficiency Hands-on experience with Zendesk and Linear (or similar ticket-tracking systems); Strong organizational skills, including tracking patterns, running retrospectives, and turning insights into actionable feedback; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with CRM systems; Familiarity with reselling/marketplace platforms.<br> Benefits: Fixed schedule : Monday–Tuesday, Friday from 9 AM–5 PM, and Wednesday–Thursday 12 PM–8 PM, EDT; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 3G3</span> </div>

<p>What does a Sr Director of Quality really do? The Sr Quality Director in the Apex role in the quality hierarchy for the Region/Account whose primary responsibility is to drive an effortless client Quality Program. This requires experience and understanding of how to effectively build a strategy to improve overall performance and customer experience by reducing non value adds and eliminating errors across channels. Your success as a Sr Quality Director will be measured through the confidence the clients show in our services and frictionless operational environment you are able to create.</p><p>Roles and Responsibilities:</p><ul><li>Define and drive the transactional quality program for the account/region</li><li>Manage a centralized global team to meet the contractual audit compliance requirement each month</li><li>Collaborate with the global quality directors in defining the TaskUs quality strategy</li><li>Work side by side with the Global Quality Director, site operation leaders, client services, and other internal and external teams to drive alignment and execution to our customer experience strategy.</li><li>Ensure client and internal KPIs are consistently delivered</li><li>Lead strategic initiatives and tactical actions that support the operations teams in meeting and exceeding the Accuracy, CSAT and other targets across sites</li><li>Operationalize best practices and bring next practices to the table</li><li>Partner with Business Development on new client acquisitions</li><li>Partner with Data Sciences teams to build a robust insights engine which can be used for deriving performance trends &amp; business opportunities</li><li>Partner with Operations and Training on developing strategy for people and process improvement</li><li>Quantify business cases and drive cross -functional partners to change our systems, processes, and policies to achieve better outcomes</li><li>Interface with business leaders for quality reviews (both internal and external)</li><li>Help the executive management team set direction and find solutions to address business opportunities and challenges. You will provide ongoing feedback and assessment of project status and issues to managers and executives.</li><li>Establish a governance framework that ensures that the quality machinery runs like a well oiled machine</li><li>Conduct regular assurance audits and reviews to identify gaps in execution</li><li>Identify opportunities to improve contact center technology in lines with the latest industry trends</li><li>Growth in business through new acquisitions and expansion of current businesses will be the key MoS for this role</li><li>Mentor employees across levels and functions for next roles</li><li>Ensure that project workloads are balanced among team members through cross training and encouraging teamwork</li><li>You will also demonstrate a hands-on, high energy work ethic and championing a team player attitude.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Technical skills &amp; Qualifications:</h2><ul><li>Tech savvy and has a penchant for technology and social media</li><li>Experience in leading quality control/quality analysis organization or leading cross -functional quality improvement projects and teams</li><li>Experience of a minimum of 3 years in supporting other geographies in a contact center environment</li><li>Minimum of 10 years of demonstrated management ability across diverse functions (direct reports, cross-functional relationships, 3rd party vendors, team of teams. etc.)</li><li>Fluent in usage of statistical analysis software such as Minitab</li><li>Six Sigma Black Belt/MBB preferred. PMP certification will be an added advantage</li><li>Well versed with usage of structured problem solving tools</li><li>Excellent presentation skills and expertise at using visual aids for presenting</li><li>Experience in managing voice, non voice and back office quality operations</li><li>Has worked in a COPC environment</li></ul><h2>Soft skills:</h2><ul><li>Able to work with teams from different backgrounds and cultures</li><li>Highly skilled at managing client relationships</li><li>Able to manage conflicts within the workplace</li><li>Able to create a collaborative work environment where the team thrives, achieves and creates new milestones</li><li>Clear in communicating thoughts and ideas</li><li>Able to clearly &amp; crisply articulate in meetings and discussions with leadership</li><li>Takes initiative and drives team and peers to do the same</li></ul><h2>Personality traits:</h2><ul><li>Passionate about quality</li><li>Strong leadership presence</li><li>Believes in keeping up with the latest trends, both industry and non industry related</li><li>Clear thought process on why quality matters and why it is not a vocation but a way of life</li><li>Versatile and able to easily adapt to a continuously evolving environment</li><li>Go-getter</li><li>Exudes a positive vibe</li><li>Self motivated</li></ul>

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization specializes in customized, consultative service solutions that address each client’s unique business needs and help them focus on their core operations. ETISAL International emphasizes global coverage, cultural understanding, and industry best practices to deliver high-value, innovative outsourcing services. The company is committed to transparency, flexibility, integrity, and a passion for service, continuously enhancing its management and operational standards. ETISAL International values human capital, first-class quality, and state-of-the-art technologies to exceed client expectations and increase the value delivered to their customers.<br>Role Description This is a full-time, on-site Technical Customer Support role based in Cairo for English-speaking team members. The Technical Customer Support specialist will handle incoming customer inquiries, provide technical assistance, and resolve issues related to products and services via phone, email, and chat. Daily tasks include diagnosing technical problems, guiding customers through troubleshooting steps, and escalating complex issues to appropriate teams when needed. The role involves documenting cases accurately, following established procedures, and ensuring a high level of customer satisfaction. Team members are expected to collaborate with colleagues, stay current with product updates, and contribute to continuous improvement initiatives in support processes.<br>Qualifications<br> Strong customer-focused mindset with skills in Customer Satisfaction and Customer Support. Technical Support experience with solid Troubleshooting abilities to identify and resolve issues efficiently. Demonstrated Analytical Skills to understand customer problems, interpret data, and propose effective solutions. Excellent English communication skills (spoken and written) and clear, professional phone etiquette. Ability to work on-site in Cairo, manage time effectively, and handle multiple cases in a fast-paced environment. Basic knowledge of IT concepts, networks, or software applications; prior call center or BPO experience is an advantage. Comfort with using CRM systems, ticketing tools, and standard office software. Relevant diploma or bachelor’s degree in a technical, business, or related field is preferred.

Company Description Data Soft Software & Engineering Solutions, founded in 2004, is a pioneering software company serving Egypt, Africa, and the Arab world. The company has successfully implemented projects across Egypt, Saudi Arabia, Jordan, the UAE, and other regional markets. Data Soft is recognized for its professional application and implementation of systems that help organizations manage, control, and develop their resources using modern management and software solutions. The company’s portfolio includes significant work with local and international bodies, organizations, companies, and factories. Data Soft is an Egyptian company operating under the Investment Authority and free zones regulations. Role Description The ERPNext Implementer will be responsible for end-to-end implementation and configuration of ERPNext modules to meet client business requirements. Daily tasks include gathering and analyzing business needs, designing workflows, setting up and customizing ERPNext, conducting data migration, and performing system testing and quality assurance. The role involves training end users, preparing documentation, and providing ongoing support and troubleshooting to ensure successful adoption of the system. The ERPNext Implementer will collaborate closely with technical and business teams to optimize processes and improve system performance. This is a full-time, on-site role based in Giza. Qualifications Strong knowledge of ERPNext implementation, including configuration of core modules such as Accounting, Inventory, Sales, Purchasing, HR, and Manufacturing. Experience in business process analysis, requirements gathering, and workflow design for small to medium enterprises and larger organizations. Proficiency in data migration, system testing, and validation to ensure accuracy, stability, and performance of implemented solutions. Ability to create clear user documentation, conduct end-user training, and provide post-implementation support and troubleshooting. Familiarity with basic scripting or customization (e.g., Python, Java Script, or Frappe framework) is an advantage. Background in information systems, computer science, engineering, or related field; relevant ERP certifications are a plus. Strong analytical and problem-solving skills, with attention to detail and a focus on delivering practical solutions. Effective communication skills in English; Arabic language proficiency is beneficial. Ability to work on-site in October, collaborate in cross-functional teams, and manage multiple implementation projects simultaneously.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About iSchool<p>iSchool is a leading EdTech company dedicated to empowering students with future-ready technology skills. We are looking for passionate and motivated students to join our Product Team and gain hands-on experience by contributing to real-world projects in a collaborative and innovative environment.</p><br>Role Overview<p>As a Product Development Intern, you will work alongside experienced professionals to support the design, development, testing, and enhancement of our products. Depending on your area of expertise and interest, you will join one of the following tracks:</p><br>Full-Stack Development<ul><li>Develop and maintain web applications using React.js and Node.js.</li><li>Build and integrate RESTful APIs.</li><li>Design, manage, and optimize databases.</li><li>Collaborate with cross-functional teams to deliver high-quality features.</li><li>Troubleshoot and resolve technical issues.</li></ul>Data Analytics<ul><li>Collect, analyze, and interpret data to support business and product decisions.</li><li>Build reports and dashboards to monitor key metrics.</li><li>Identify trends and provide actionable insights.</li><li>Support data validation and reporting activities.</li></ul>Quality Assurance (QA)<ul><li>Execute manual testing for web and mobile applications.</li><li>Identify, document, and track software defects.</li><li>Verify bug fixes and perform regression testing.</li><li>Ensure products meet quality standards before release.</li></ul>AI Engineering<ul><li>Support the development and integration of AI and Machine Learning solutions.</li><li>Work with Large Language Models (LLMs) and AI-powered applications.</li><li>Assist in testing and optimizing AI features.</li><li>Research and implement emerging AI technologies.</li></ul> </div>

<p><h4>We help the world run better</h4> <p>At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging u2013 but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</p> <br> <p><strong>Do you like to help others?</strong> Hint u2013 you actively listen to connect people with solutions</p> <p><strong>Do you like telling stories?</strong> Hint u2013 from beginning to the end, people actively listen to you</p> <p><strong>Do you have a creative side?</strong> Hint u2013 bringing a story visually to life is exciting for you</p> <p><strong>Do you like working on a team?</strong> Hint u2013 you offer a point of view and collaborate well in a group</p> <p><strong>Do you wish you had more influence?</strong> Hint u2013 you have domain expertise in finance and would love to show it off</p> <br> <p>If you relate to the above questions, you just might have a future as part of the Presales Solution Advisory organization!</p> <p>In Solution Advisory, we listen and get to know a customeru2019s business. We learn what needs to change and why. We help business leaders ideate and think through what is possible. We help them envision how technology and automation could support their winning strategy. We connect their vision and needs to a solution designed with SAP Cloud applications and technologies.</p> <p>Thatu2019s where <strong>YOU</strong> come in!</p> <br> <h4>The Team</h4> <p>We foster a supportive team environment and work as integral members of SAP account teams which serve our customers. You would be joining one of the most elite presales teams in Middle East North. You will work with some of the most innovative technologies in the industry. You will be empowered and supported to do what is right for our customers while expressing your creativity and ingenuity. Our Solution Advisors shine doing what they love to do u2013 help people, tell stories and connect opportunity to a solution with passion!</p> <br> <h4>The Role</h4> <p>The primary role of the Finance Solution Advisor is to focus on presenting the value of SAP Finance and Risk Management portfolio. This Solution Advisor would possess advanced/expert-level knowledge of Finance Operations, Financial Planning & Analytics, Accounting & Financial Close, Treasury & Working Capital Management. This advisor would also be able to understand the deep integration and financial experience. In this role, the advisor will be asked to learn Best Run Finance to help position the intelligent enterprise and showcase the value to both the C-suite and Office of the CFO.</p> <p>The Solution Advisor interacts with prospective customers through executive meetings, discovery conversations, solution demonstrations, executive presentations, and follow-up discussions. The primary role of the Solution Advisor during an active sales cycle is to gain acceptance from the customer that the SAP solution can solve the customeru2019s problem and is the right choice over other competitive offerings. During these cycles, they may also take on the role of a Solution/Deal Captain. In addition to deal support, a Presales Senior Specialist collaborates with Sales and Industry Value Engineering teams to plan and execute business development strategies using Design Thinking tools and techniques.</p> <p>The Solution Advisor is knowledgeable in finance business processes and adoption of new technologies. Additional value would be derived from having experience with cloud implementation best practices.</p> <br> <h4>As a specialist in the Finance and Risk Line of Business space, you will focus on one or more of the following areas:</h4> <br> <h4>Deal Support:</h4> <ul> <li>Compose and deliver superior sales presentations covering SAP and partner software solutions to prospective customer audiences. The presentations must articulate the sales message, differentiate SAP, and leave a strong and positive impression to audiences which can include senior company executives.</li> <li>Prepare and deliver value-based software demonstrations and presentations in support of sales cycles. Preparation includes personalization of materials to ensure delivery of a simple, appealing, and compelling customer presentation.</li> <li>In advance of a demonstration or key presentation, conduct discovery sessions with representatives from the prospective customer to build relationships with the customer and understand their unique needs.</li> <li>Demonstrate deep knowledge of SAP solutions and appropriate industries to maintain credibility with prospective customers. Provide proof points with relevant customer stories.</li> <li>Support RFI and RFP completion in support of customer proposals.</li> <li>Ability to effectively present to customers in a virtual environment using virtual technologies (Zoom, Teams, etc.).</li> <li>Provide limited post-sale support to key customers primarily to the project/implementation team to ensure a smooth transition.</li> <li>Able to lead as a Solution Captain when deals require complex solutions across multiple lines of business to support a successful customer presentation or demo.</li> <li>Effectively leverage support teams who are there to support solution advisory success (Global/Regional Solution Specialists, Center of Excellence, Industry Value Engineer, Solution Hubs, Deal Advisors, Solution Experience, Product Management).</li> </ul> <br> <h4>Demand Generation:</h4> <ul> <li>Support one-to-many sales and marketing events both on-site and virtually.</li> <li>Lead and support Design Thinking workshops to promote new and innovative solutions for customers and prospects.</li> <li>Collaborate with the sales team to identify whitespace opportunities at accounts.</li> </ul> <br> <h4>Solution Advisory Readiness:</h4> <ul> <li>Develop close relationships with market unit sales teams to promote effective sales methodologies.</li> <li>Participate in demo scenario design and planning and assist in configuration as needed. Participate in new product release input, testing, and training of peers.</li> <li>Serve as a champion for or participate as a leader in Line of Business or Solution Hubs and provide knowledge transfer to colleagues as needed.</li> <li>While people might not use the word u201cGuruu201d out loud to describe you, it is what they will be thinking!</li> </ul> <br> <h4>Qualifications and Experience u2013 Do yours line up?</h4> <p>Hint: you donu2019t have to be an expert in everything and itu2019s okay if you havenu2019t had a Presales role in the past. If what youu2019ve read so far excites you, we want to talk!</p> <br> <h4>Experience:</h4> <ul> <li>5+ years of experience in SAP Finance implementation or relevant Finance/Accounting role.</li> <li>Experience in one or more of the following functional areas: Finance Operations, Financial Planning & Analytics, Accounting & Financial Close, Treasury & Working Capital Management, Enterprise Risk and Management.</li> <li>Experience in finance operations is a plus.</li> <li>Demonstrates 5-7 successful engagements implementing financial solutions.</li> <li>Expert knowledge/expertise on end-to-end processes/solutions for banking, cash, and treasury risk management is a plus.</li> <li>Public accounting or internal audit experience is a plus.</li> <li>Experience in sales and sales processes.</li> <li>3-5 years of presales experience preferred.</li> <li>Excellent presentation and communication skills.</li> <li>English: proficient.</li> <li>Business level local language: expert.</li> </ul> <br> <h4>Education:</h4> <ul> <li>Bachelor equivalent: minimum requirement.</li> <li>Master equivalent: preferred MBA.</li> <li>Certified in SAP finance-related solutions is highly recommended.</li> </ul> <br> <h4>Bring out your best</h4> <p>SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.</p> <br> <h4>We win with inclusion</h4> <p>SAPu2019s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone u2013 regardless of background u2013 feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.</p> <p>SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor.</p></p><p></p>