Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization specializes in customized, consultative service solutions that address each client’s unique business needs and help them focus on their core operations. ETISAL International emphasizes global coverage, cultural understanding, and industry best practices to deliver high-value, innovative outsourcing services. The company is committed to transparency, flexibility, integrity, and a passion for service, continuously enhancing its management and operational standards. ETISAL International values human capital, first-class quality, and state-of-the-art technologies to exceed client expectations and increase the value delivered to their customers.
Role Description This is a full-time, on-site Technical Customer Support role based in Cairo for English-speaking team members. The Technical Customer Support specialist will handle incoming customer inquiries, provide technical assistance, and resolve issues related to products and services via phone, email, and chat. Daily tasks include diagnosing technical problems, guiding customers through troubleshooting steps, and escalating complex issues to appropriate teams when needed. The role involves documenting cases accurately, following established procedures, and ensuring a high level of customer satisfaction. Team members are expected to collaborate with colleagues, stay current with product updates, and contribute to continuous improvement initiatives in support processes.
Qualifications
Strong customer-focused mindset with skills in Customer Satisfaction and Customer Support. Technical Support experience with solid Troubleshooting abilities to identify and resolve issues efficiently. Demonstrated Analytical Skills to understand customer problems, interpret data, and propose effective solutions. Excellent English communication skills (spoken and written) and clear, professional phone etiquette. Ability to work on-site in Cairo, manage time effectively, and handle multiple cases in a fast-paced environment. Basic knowledge of IT concepts, networks, or software applications; prior call center or BPO experience is an advantage. Comfort with using CRM systems, ticketing tools, and standard office software. Relevant diploma or bachelor’s degree in a technical, business, or related field is preferred.