Female Nurse Jobs in Egypt

Connectalents is a leading recruitment and HR solutions company is MENA is looking for "Sales Engineer" in New Cairo, for a provider of luxurious HDF and engineered wood flooring services. The company offers a wide range of wood floorings with various shades, sizes, grades, and finishes, ensuring the lowest waste rate possible.<br>Job Role Technical Consultation: Engage with customers and architects to provide expert guidance on wood species, installation methods, and technical specifications. Project Planning: Interpret Auto CAD drawings and architectural plans to provide accurate material estimations. Sales Lifecycle: Prepare detailed quotations, follow up on leads, and manage client accounts from first visit to final delivery. Market Leadership: Stay ahead of industry trends and maintain a deep understanding of our product portfolio to achieve sales targets. Showroom Excellence: Ensure the showroom remains a high-standard environment that reflects our brand’s quality.<br>What we are looking for Bachelor’s Degree in Engineering (Architecture, Civil, or a related field) or fine arts.3-6 Months in Sales Experience or telesales (experience in wood, furniture, or building materials is a huge plus!). Proficient in Auto CAD and can comfortably navigate architectural blueprints.excellent interpersonal skills and the ability to manage multiple client accounts.<br>Work Location: New Cairo<br>How to Apply If you are interested, please send your updated CV to sohaila.k@connectalents.com with the subject Sales Engineer

???? Telesales Representative (Educational Advisor)<br>???? What You'll Do:<br>???? Make outbound calls to potential and existing customers to promote and sell our products and services.???? Understand customer needs, recommend suitable solutions, and close sales effectively.???? Respond to inquiries clearly and professionally, turning conversations into positive sales opportunities.???? Follow up on marketing leads, build strong relationships, and maintain accurate records in the CRM system.???? Handle objections with confidence, provide clear product information, and ensure a smooth sales process.????✨Support students throughout their learning journey by identifying challenges and offering tailored solutions???? Consistently achieve or exceed sales targets and KPIs.????Track and analyze student learning data to identify areas for improvement and propose actionable plans to boost learning effectiveness<br>✅ Requirements:<br>???? Minimum of 1 year of experience in sales (telesales, call center, or education industry preferred).????️ English communication skills (B1 level or above).???? Target-driven mindset with the ability to consistently meet and exceed goals.????Passion for education and a strong commitment to delivering exceptional customer experiences----<br>???? Work Schedule & Location:<br>???? Location:Maadi, Cairo (on-site position)<br>???? Schedule:Sunday to Thursday: 12:00 PM – 9:00 PM (includes a 1 hour and 15 min break) Saturday: 12:00 PM – 4:00 PMFriday: Day off<br>----<br>???? Apply Now!<br>???? Send your resume to: ReemRagab@51talk.com???? Or reach out via Whats App: 01276534443

Key Responsibilities• Draft, review, negotiate, and manage commercial agreements, including NDAs, service agreements, vendor contracts, partnership agreements, and employment-related documents.• Provide legal advice and support to internal stakeholders on corporate, commercial, employment, and operational matters.• Ensure compliance with applicable laws, regulations, and company policies.• Conduct legal research and prepare legal opinions, reports, and recommendations.• Assist in corporate governance matters and maintain legal records and documentation.• Support contract lifecycle management and ensure proper filing and tracking of legal documents.• Coordinate with external legal counsel when required.• Identify legal risks and propose practical mitigation strategies.• Assist in handling disputes, claims, and regulatory inquiries.• Stay updated on relevant legal and regulatory developments impacting the business.<br>Qualifications & Requirements• Bachelor’s degree in law (LL. B. or equivalent).• 3-5 years of experience in a corporate legal department, law firm, or technology company.• Strong understanding of corporate and commercial law.• Excellent contract drafting and negotiation skills.• Strong legal research and analytical abilities.• Excellent written and verbal communication skills in English and Arabic.• High attention to detail and strong organizational skills.• Ability to manage multiple priorities and meet deadlines.• Proficiency in Microsoft Office Suite. Preferred Qualifications• Experience in the IT, technology, or digital transformation industry.• Knowledge of data protection, intellectual property, and compliance regulations.• Experience working with multinational clients or cross-border agreements.

Odoo Implementor – Mid-Level<br>Role Overview We are looking for a Mid-Level ERP Implementor to lead the functional side of ERP delivery for schools.<br>You will work directly with schools to understand their operations, configure Odoo accordingly, and ensure successful ERP adoption.<br>This role is ideal for someone who enjoys process design, customer interaction, and hands-on system configuration, without deep coding. Key Responsibilities Gather and analyze business requirements from schools (finance, HR, operations, academics). Translate school workflows into Odoo configurations (modules, workflows, permissions). Configure and customize Odoo without heavy coding (settings, rules, reports). Lead ERP implementation projects from kickoff to go-live. Coordinate with the ERP Developer on required customizations. Support data migration, user setup, and system validation. Train school staff and provide post-go-live support. Document processes, configurations, and best practices.<br>Required Skills & Experience2–4 years of experience implementing Odoo or similar ERP systems. Strong understanding of business processes (finance, HR, operations). Experience working directly with customers or internal stakeholders. Ability to map real-world workflows into ERP systems. Strong communication and documentation skills. Comfortable working in a fast-moving, small company. Nice to Have Experience working with schools, universities, or education organizations. Understanding of basic accounting concepts. Experience with ERP rollouts in Egypt or the MENA region.

<h2>Education Assistant</h2><h2>About the Role</h2><p>We are seeking a highly organized and detail-oriented Education Assistant to support academic operations and student services. The ideal candidate will have strong communication skills, experience with learning management systems, and the ability to assist students effectively throughout their academic journey.</p><h2>Responsibilities</h2><h3>Academic &amp; Administrative Support</h3><ul><li>Provide administrative and academic support to the academic team.</li><li>Maintain accurate documentation and ensure confidentiality of student records.</li><li>Communicate effectively with students, faculty, and administrative staff.</li><li>Demonstrate high proficiency in AI-integrated academic tasks.</li></ul><h3>Student Records &amp; Documentation</h3><ul><li>Manage and update student records within Learning Management Systems (LMS) such as Moodle or Student Information Systems (SIS).</li><li>Assist with the preparation and issuance of transcripts, certificates, and academic documents.</li></ul><h3>Student Services</h3><ul><li>Provide student counselling and guidance.</li><li>Address student inquiries and support student success throughout their academic journey.</li></ul><h3>Scheduling &amp; Coordination</h3><ul><li>Coordinate exam schedules.</li><li>Assist with course scheduling.</li></ul><p>&nbsp;</p><h2>Requirements</h2><h3>Essential Qualifications</h3><ul><li>High proficiency in written and spoken English.</li><li>Previous experience working with Learning Management Systems (LMS), preferably Moodle or SIS.</li><li>Experience in transcript or certificate production.</li><li>Strong student counselling and interpersonal skills.</li><li>Experience in exam scheduling and course scheduling.</li></ul><h3>Skills &amp; Competencies</h3><ul><li>Excellent organizational and time-management skills.</li><li>Strong attention to detail.</li><li>Ability to multitask and manage priorities effectively.</li></ul><p>&nbsp;</p><h2>Preferred Qualifications</h2><ul><li>Prior experience in an academic institution or educational environment.</li><li>Familiarity with academic policies, student services, and education administration.</li></ul><p>&nbsp;</p><h2>Employment Details</h2><p><strong>Job Type:</strong> Full-time, Permanent</p><p><strong>Salary:</strong> E£20,000.00 – E£30,000.00 per month</p>

???? Telesales Representative (Educational Advisor)<br>???? What You'll Do:<br>???? Make outbound calls to potential and existing customers to promote and sell our products and services.???? Understand customer needs, recommend suitable solutions, and close sales effectively.???? Respond to inquiries clearly and professionally, turning conversations into positive sales opportunities.???? Follow up on marketing leads, build strong relationships, and maintain accurate records in the CRM system.???? Handle objections with confidence, provide clear product information, and ensure a smooth sales process.????✨Support students throughout their learning journey by identifying challenges and offering tailored solutions???? Consistently achieve or exceed sales targets and KPIs.????Track and analyze student learning data to identify areas for improvement and propose actionable plans to boost learning effectiveness<br>✅ Requirements:<br>???? Minimum of 1 year of experience in sales (telesales, call center, or education industry preferred).????️ English communication skills (B1 level or above).???? Target-driven mindset with the ability to consistently meet and exceed goals.????Passion for education and a strong commitment to delivering exceptional customer experiences----<br>???? Work Schedule & Location:<br>???? Location:Maadi, Cairo (on-site position)<br>???? Schedule:Sunday to Thursday: 12:00 PM – 9:00 PM (includes a 1 hour and 15 min break) Saturday: 12:00 PM – 4:00 PMFriday: Day off<br>----<br>???? Apply Now!<br>???? Send your resume to: ReemRagab@51talk.com???? Or reach out via Whats App: 01276534443

Job Overview The Senior Presales Engineer for AV Systems is responsible for designing cutting-edge, professional audiovisual solutions for commercial, educational, and hospitality environments. This role requires an expert who can translate client requirements into comprehensive technical designs, ensuring optimal user experience and system interoperability.<br>Key Responsibilities System Design & Engineering: Design comprehensive AV solutions including Meeting Room Solutions, Public Address/Background Music (PAVA/BGM), Video Walls, Digital Signage, and Auditorium setups. Documentation & Estimation: Prepare detailed Bill of Quantities (BOQs), technical compliance statements, system architecture diagrams (using Auto CAD/Visio), and detailed cost sheets. Value Engineering: Propose alternative solutions and products to meet client budgets without compromising system functionality or quality. Vendor Coordination: Engage with leading AV distributors and to obtain technical validations, special pricing, and system integration strategies. Sales Support: Assist the sales team in identifying AV opportunities. Deliver technical presentations and product demonstrations to consultants and end-users.<br>Qualifications & Experience Bachelor’s Degree in Electrical/Communication Engineering or a related field. Minimum 5–7 years of dedicated experience in Audiovisual presales, design, or engineering. Strong understanding of AV over IP, acoustic principles, video routing, and control systems. Industry certifications such as AVIXA CTS/CTS-D or key manufacturer certifications (Crestron, Extron) are highly desirable. Proficiency in AV design tools and Auto CAD.

<p><h4>Position summary</h4> <p>Our utility cleaners play an important role in support of a number of vital hotel functions. At our hotels, these associates may work across departments (e.g., kitchen, food and beverage, laundry) to support cleaning needs. Whether preparing fresh clean linen and spotless dining ware for guests to enjoy, operating and maintaining cleaning equipment and tools (e.g., dish washing machines, hand wash stations, linen washers and dryers), or transporting dishware or linens across the hotel, these associates do whatever it takes to get the job done.</p> <p>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Ensure adherence to quality expectations and standards, develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager.</p> <p>Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualifications</h4> <p><strong>Education:</strong> No high school diploma or G.E.D. equivalent.</p> <p><strong>Related work experience:</strong> No related work experience.</p> <p><strong>Supervisory experience:</strong> No supervisory experience.</p> <p><strong>License or certification:</strong> None.</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we.</p> <p>We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Envision Employment Solutions</strong>&nbsp;is currently looking for a&nbsp;<strong>Logistics Operator</strong>&nbsp;for one of our partners, a global leader in&nbsp;<strong>Information Technology Services &amp; Consulting</strong>!</p><br><p><strong>Job Summary:</strong></p><br><p>The <strong>Logistics Operator</strong> will be responsible for media handling, barcoding, inventory, and imaging activities. The Logistics Operator will work with other operators, studio supervisors, and management to ensure the receipt, inventory check-in, imaging, movement to and from production, storage, check-out and shipping processes of the organization are efficient.</p><br><p><strong>Operational and technical responsibilities:</strong></p><br><ul><li>Receives incoming media shipments in support of digital media production.</li><li>Performs incoming media inspection check-in, including manifest review, barcoding, file organization, media asset imaging, and data entry into asset management system.</li><li>Organizes media storage and delivery of media to respective production teams.</li><li>Receives completed media from respective production teams, performs check-out, and prepares for return or transfer to long-term warehousing</li><li>Maintains inventory of all media and equipment entering or exiting the facility.</li><li>Identifies missing or damaged materials and notifies the respective studio supervisor</li><li>Ensures all outgoing media is safely and securely packed and labeled for shipping</li><li>Handles all media with appropriate care</li><li>Works with forklifts and pallet jacks to move freight from warehouse racking or trucks.</li><li>Assists with training of newly employed workers</li><li>Ensures tasks are completed safely and on time</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br> </p> What You Will Do <ul> <li>Own demand-generation targets across paid and outbound channels, and optimize relentlessly to hit lead and pipeline goals.</li> <li>Support the Senior B2B Media Manager to build, launch, monitor, and optimize paid media across Google, LinkedIn, and Meta - including audiences, budgets, negatives, and creative testing.</li> <li>Build and run outbound programs across email and LinkedIn, using enrichment, buyer signals, and AI personalization to keep quality high even at volume.</li> <li>Build and maintain target audiences and contact lists using enrichment and intent data.</li> <li>Own day-to-day marketing operations in HubSpot - workflows, lead routing, lifecycle stages, list hygiene, and deliverability.</li> <li>Partner with content and web teams to build and improve landing pages and conversion paths, and run A/B tests that actually move conversion.</li> <li>Track and report on funnel performance - cost per lead, cost per acquisition, MQL and SQL conversion, and channel ROI - then surface the insight and recommend the fix.</li> <li>Put AI tools to work to scale content and personalization and to automate the repetitive parts of the job.</li> <li>Keep data clean and make sure every campaign meets privacy and anti-spam regulations.</li> </ul> <p>You are responsible for outcomes: qualified pipeline, an efficient cost of acquisition, and demand the sales team can actually close.<br> </p> Who You Are <ul> <li>You've spent 2 to 4 years in performance marketing, demand generation, growth, or revenue operations - ideally inside B2B SaaS.</li> <li>You've run the real thing: hands-on paid media campaigns, outbound programs, or both.</li> <li>You're analytical to the core and at home in data and reporting - the numbers tell you what to do next.</li> <li>You have an operator mindset. You build, ship, and fix things yourself, and you don't need to be managed task by task.</li> <li>You pick up new tools and AI workflows fast - you'd rather learn one by using it than by reading about it.<br> </li> </ul> <p> <strong>Your technical toolkit - you know these, or can ramp on them fast:</strong> </p> <ul> <li>Paid media platforms: Google Ads, LinkedIn Ads, and Meta Ads.</li> <li>CRM and marketing automation: HubSpot.</li> <li>Outbound and enrichment tools: Clay, Apollo, Smartlead, HeyReach, or similar.</li> <li>Analytics and reporting: GA4, Looker Studio, and native platform analytics.</li> <li>AI tools for content and personalization: such as Claude or Codex.</li> <li>Email deliverability is a plus - working knowledge of SPF, DKIM, and DMARC.<br> </li> </ul> <p> <strong>Bonus points if:</strong> </p> <ul> <li>You've marketed to customer experience, support, or operations buyers.</li> <li>You've run SEO and AEO alongside paid and outbound.</li> <li>You've run campaigns across multiple markets or languages.<br> </li> </ul> <p> <strong>Culturally, you are:</strong> </p> <ul> <li>Ambitious but humble.</li> <li>Competitive but ethical.</li> <li>Outcome-driven, not ego-driven.</li> <li>Comfortable in a fast-scaling environment where structure evolves.<br> </li> </ul> <strong>What the Hiring Process Will Look Like</strong> <ol> <li>Screening call with Talent Acquisition</li> <li>Technical interview / deep dive with the hiring manager</li> <li>Practical case study or campaign exercise</li> <li>Bar Raisers Interview (culture fit call)</li> <li>Offer</li> </ol></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>BlackStone eIT is looking for a skilled AI Engineer to join our innovative team.<br> As an AI Engineer, you will design, develop, and implement artificial intelligence solutions that address complex business challenges.<br> You will work closely with data scientists, engineers, and stakeholders to build scalable AI models and integrate them into product offerings.<br> This position offers a great opportunity to contribute to cutting-edge AI projects and help drive the adoption of AI technologies within our organization.<br> You will be involved in all stages of AI project development, from data collection and preprocessing to model training, deployment, and monitoring.<br> ? Competitive salary paid in USD ? Fully remote – work from anywhere ? Work with a diverse international team ? Exciting projects and a supportive engineering culture ? Opportunities to grow technically and professionally 3+ years of experience in AI or machine learning engineering roles.<br> Proficiency in programming languages such as Python and experience with AI/ML libraries like TensorFlow, PyTorch, or Scikit-learn.<br> Knowledge of AI model deployment and monitoring best practices.<br> Understanding of data processing, feature engineering, and model evaluation techniques.<br> Bachelor’s degree in Computer Science, Data Science, Artificial Intelligence, or a related field.<br> Strong problem-solving abilities and excellent communication skills.<br> Experience with cloud computing platforms (AWS, Azure, or GCP) is preferred.<br> Familiarity with containerization tools such as Docker is a plus.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b><strong>About Mozn</strong></b></p><br><p><span>MOZN is a leading Enterprise AI company enabling organizations to make informed decisions in two critical domains: Financial Crime Prevention and Enterprise Knowledge Intelligence.</span><br><span>We’re a diverse, collaborative team of innovators united by a shared purpose: to build AI that delivers tangible business value, builds trust, and empowers people and organizations with augmented intelligence. Our culture is built on the relentless pursuit of excellence and meaningful impact.</span><br><span>If you’re passionate about working alongside exceptional talent on world-class AI, and you want the autonomy and runway to do the best work of your career, join us in shaping the future of intelligent enterprises.</span><br></p><br><p><b><strong>About the role</strong></b></p><br><p><span>We are looking for a highly motivated Cloud Platform Engineer III to join our Cloud Engineering team. The ideal candidate is passionate about data reliability, performance, and scalable backing services.</span></p><br><p><span>This role focuses on the reliability, performance, operation, automation, and continuous improvement of critical backing services such as MySQL, PostgreSQL, MongoDB, Elasticsearch/OpenSearch, Kafka, analytical databases (e.g., StarRocks, ClickHouse), and other database and messaging technologies across cloud-native and hybrid environments.</span></p><br><p><span>This is not a traditional DBA role. The ideal candidate understands distributed systems, Kubernetes, cloud platforms, automation, IaC, observability, and AI-assisted workflows, and can help product engineering teams use backing services safely and effectively.</span></p><br><p><b><strong>What you'll do</strong></b></p><br><p><b><strong>Data Reliability &amp; Backing Services Operations</strong></b></p><br><ul><li><span>Own reliability, performance, scalability, and operational health of MySQL, PostgreSQL, MongoDB, Elasticsearch/OpenSearch, Kafka, StarRocks, ClickHouse, and similar platforms.</span></li></ul><ul><li><span>Define best practices for how product engineering teams use transactional, document, search, messaging, and analytical platforms.</span></li></ul><ul><li><span>Design and maintain highly available, scalable, and resilient platform services, including replication, backup, recovery, failover, and disaster recovery capabilities.</span></li></ul><ul><li><span>Perform capacity planning, performance tuning, workload reviews, upgrades, patching, and lifecycle management for platform services.</span></li></ul><ul><li><span>Identify and resolve risks such as slow queries, hot partitions, consumer lag, replication lag, index growth, retention issues, and storage saturation.</span></li></ul><ul><li><span>Troubleshoot and resolve complex production issues related to databases, messaging systems, search platforms, and distributed data platforms.</span></li></ul><p><b><strong>Kubernetes &amp; Cloud Platform Engineering</strong></b></p><br><ul><li><span>Hands-on experience deploying, operating, and troubleshooting stateful workloads in Kubernetes-based environments.</span></li></ul><ul><li><span>Strong understanding of Kubernetes fundamentals, including networking, storage, workload lifecycle management, scalability, and reliability concepts.</span></li></ul><ul><li><span>Enable and support Kubernetes-based deployments of database, messaging, search, and analytical platforms using cloud-native patterns and operational best practices.</span></li></ul><p><b><strong>Automation &amp; Platform Enablement</strong></b></p><br><ul><li><span>Use automation, Infrastructure as Code, GitOps, and CI/CD to make backing services repeatable, reliable, and easier to operate.</span></li></ul><ul><li><span>Contribute to self-service platform capabilities, guardrails, dashboards, alerts, runbooks, and production readiness checks.</span></li></ul><ul><li><span>Use AI-assisted workflows where appropriate for incident triage, root cause analysis, query analysis, capacity forecasting, documentation, and developer support.</span></li></ul><ul><li><span>Collaborate with Product Engineering, SRE, Security, Data Engineering, and Cloud Platform teams to improve reliability, performance, availability, and security posture.</span></li></ul><p><b><strong>Qualifications</strong></b></p><br><ul><li><span>4-7 years of experience in Platform Engineering, SRE, Database Reliability Engineering, Data Platform Engineering, DevOps, or related roles.</span></li></ul><ul><li><span>Strong hands-on experience with MySQL, PostgreSQL, Kafka, and at least one of MongoDB or Elasticsearch/OpenSearch in production environments.</span></li></ul><ul><li><span>Experience with analytical or distributed data platforms such as StarRocks, ClickHouse, Apache Doris, Druid, Pinot, or similar OLAP systems is highly desirable.</span></li></ul><ul><li><span>Hands-on experience operating stateful workloads in Kubernetes-based environments.</span></li></ul><ul><li><span>Good understanding of high availability, replication, backup and recovery, disaster recovery, capacity planning, and performance tuning concepts.</span></li></ul><ul><li><span>Familiarity with distributed systems concepts including sharding, replication, partitioning, consistency, compaction, backpressure, consumer lag, and query optimization.</span></li></ul><ul><li><span>Experience with at least one major cloud platform (AWS, GCP, or OCI).</span></li></ul><ul><li><span>Experience automating provisioning, deployment, configuration, monitoring, and lifecycle management using tools such as Terraform, Helm, Ansible, GitOps, or similar automation frameworks.</span></li></ul><ul><li><span>Strong scripting or programming skills in Python, Bash, Go, or similar.</span></li></ul><ul><li><span>Experience with observability platforms such as LTGM, Prometheus/Grafana, ELK/OpenSearch, Datadog, or equivalent.</span></li></ul><ul><li><span>Strong troubleshooting, problem-solving, and debugging skills across distributed systems.</span></li></ul><ul><li><span>Excellent communication, collaboration, and documentation skills.</span></li></ul><ul><li><span>Demonstrated curiosity, ownership mindset, adaptability, and ability to guide product engineering teams.</span></li></ul><p><b><strong>Preferred Qualifications</strong></b></p><br><ul><li><span>Experience designing, operating, or optimizing large-scale distributed database, messaging, search, or analytics platforms.</span></li></ul><ul><li><span>Experience operating or optimizing analytical databases and OLAP systems such as StarRocks, ClickHouse, Apache Doris, Druid, or Pinot.</span></li></ul><ul><li><span>Experience with streaming and real-time data platforms leveraging technologies such as Kafka, Flink, Spark, CDC, or similar ecosystems.</span></li></ul><ul><li><span>Exposure to Analytics, Data Engineering, AI/ML platforms, LLM-based applications, or AI infrastructure projects.</span></li></ul><ul><li><span>Experience using AI-assisted tooling or agents to improve operations, troubleshooting, documentation, or developer self-service.</span></li></ul> </div>

About Tech Mahindra Egypt Join Tech Mahindra Egypt, a fast-growing global delivery hub providing customer experience, operations, and digital business services to international clients. With two offices across Cairo and a capacity of 1,000+ employees, we offer a dynamic and multicultural environment where talent can learn, grow, and build rewarding careers. As part of Tech Mahindra's global network spanning 90+ countries and 149,000+ professionals, you'll gain exposure to world-class clients, innovative technologies, and international best practices while delivering exceptional customer experiences. The Customer Service Manager (CSM) is accountable for the quality of solutions and services delivered to an assigned customer portfolio and for driving customer satisfaction and service performance.<br>Summary: Acting as the primary operational point of contact and escalation point for customers, the CSM manages day-to-day service quality, leads service reviews, drives continuous improvement, and works closely with the account team to support the growth of the customer relationship.<br>Key Responsibilities Customer Relationship & Escalation Management Act as the customers’ primary point of contact for all service-related topics and as a key escalation point. Build and maintain a trusted relationship with customer stakeholders (IT, operations, procurement, management). Handle non-commercial customer queries and complex customer service issues, ensuring professional and timely responses. Ensure customer complaints (including those related to invoicing) are managed, tracked, and resolved in a timely manner, with clear communication throughout. Proactively identify customer needs and opportunities to enhance service and strengthen the relationship. Service Quality, Performance & Profitability Hold accountability for the quality of solutions and services provided to the customer. Maintain awareness of overall service management profitability for assigned customers and support actions that protect or improve it. Monitor service performance, SLAs, and KPIs, and initiate corrective actions where needed. Prepare and conduct periodic customer service reviews (monthly/quarterly), including service performance, incidents, improvements, and upcoming changes. Continuous Improvement & Service Improvement Plans Create, manage, and track Service Improvement Plans (SIPs), triggered by:Quality Connect surveys (covering all functional areas) Customer complaints (including billing-related issues) Proactive actions identified by the CSM (recurring issues, trends, or risks) Ensure follow-up and closure of improvement actions with internal teams and customers. Provide capacity analysis, forecasts, and recommendations to anticipate and prevent service issues. Incident, Problem & Change Management Interface Proactively inform customers and end-users in advance of any anticipated service interruptions, maintenance, or changes. Review internal Root Cause Analysis (RCA) reports applicable to assigned customers and produce customer-facing RCAs, ensuring clarity and agreed actions. Handle change requests, including:Coordination and tracking of change implementation Change communication and reporting Follow-up on change-related billing aspects Support incident and problem management as the customer interface, ensuring consistent and transparent communication during major incidents. Documentation, Tools & Data Integrity Provide customers with up-to-date technical and operational documentation, including the Customer Operations Guide. Ensure all technical and service documentation is properly stored, published, and regularly updated. Maintain data integrity of customer information across all relevant systems and tools. Collaboration & Business Support Work closely with the account team to identify and support opportunities to sell or upsell client products and services, based on operational insights and customer needs. Coordinate with all involved internal entities (operations, engineering, delivery, billing, etc.) to secure the technical performance and reliability of client solutions. Represent the voice of the customer within client Business and contribute to internal governance and improvement initiatives for your customer portfolio. Education & Experience Degree level or equivalent, preferably in Business or Science (e.g., Telecommunications, IT, or related field).7+ years of experience in customer support / service management roles, preferably in the telecommunication or ICT industry. ITIL Foundation certification is a must. Experience in Customer Service and Project Management. Experience in leading or coordinating virtual teams. Technical Skills Good technical knowledge of Networks, IT Services, Mobility, Voice and/or integration solutions and technologies. Familiarity with ITIL processes (Incident, Problem, Change, Service Level Management). Ability to understand technical and performance data and translate it into clear, customer-friendly communication. Soft Skills Excellent communication, negotiation, presentation, and organization skills. Fully empowered and confident to coordinate all entities involved in the technical performance of our solutions. Able to work independently with initiative, ownership, and proactivity. Able to work well under pressure and handle escalations calmly, professionally, and competently. Strong customer orientation and a continuous improvement mindset. Fluent in spoken and written English; additional languages are an asset.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Sales Associate Target Optical </span> <br> <br> <br> <br> <span>Brand:&nbsp; </span> <span>Target Optical </span> <br> <br> <br> <br> <span>Location:&nbsp; </span> <span> </span><p> <span>Miami, FL, US, 33174 </span> </p><br><br> #job-location.job-location-inline { display: inline; } <br> <br> <br> <br> <span> <span></span></span><p><strong>Requisition ID:&nbsp;</strong>933126&nbsp;<br><strong>Store #</strong>:&nbsp;004948 Target Optical&nbsp;<br><strong>Position:</strong>Full-Time<br><strong>Total Rewards:&nbsp;Benefits/Incentive Information</strong></p><br><br> <br> <p>At Target Optical, we love the neighborhoods we belong to and that’s why we care for them. By listening and building relationships with one another, we help our guests get quality eye care products and services at a great value. We help people see more clearly and confidently for less by offering a great selection of trusted brands. Through the relationships we build, we’re proud and excited to help people look their best by carrying fashionable frames at a great value.</p><br><br> <p>Together, we’re on a mission to change the way people think about vision care. We keep things real, keep focused on people and keep to our mission to bring a WOW! experience to your life, our guests’ lives and communities. See your future with Target Optical.</p><br><br> <p>Target Optical &nbsp;is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!<br>&nbsp;</p><br><br> <br><p><strong>What You’ll Do:</strong><br> The Sales Associate is responsible for creating an outstanding optical experience for our guests by bringing together their knowledge, experiences and personality together with the guests’ needs and our high-quality fashion brands.</p><br><br> <p><strong>Key Responsibilities:</strong></p><br><br> <ul> <li><strong>Drive Sales &amp; Build Relationships:</strong> Hit sales targets and exceed expectations by connecting with customers and building lasting relationships. Help new and returning customers in finding products that meet their needs.<br> • <strong>Become a Vision Expert:</strong> Offer tailored advice and recommend eyewear solutions that fit each customer’s lifestyle and preferences.<br> • <strong>Learn and Grow:</strong> Enhance your skills with hands-on training and collaborate with experienced professionals to provide top-tier service.<br> • <strong>Collaborate &amp; Contribute:</strong> Work closely with your team and leadership to maintain a positive, supportive environment where everyone contributes to success.<br> • <strong>Create a Welcoming Store Atmosphere:</strong> Keep the store clean, organized, and visually appealing, ensuring customers enjoy a seamless shopping experience.<br> • <strong>Foster Inclusion &amp; Respect:</strong> Cultivate an inclusive and respectful environment for both customers and colleagues.</li> </ul> <p><strong>What We’re Looking For:</strong><br> • <strong>Passion for Customer Service:</strong> Experience in retail or customer service is a plus, but your enthusiasm for helping others and creating great experiences is key.<br> • <strong>Sales Savvy:</strong> Thrive in a dynamic environment, using your communication skills to engage customers and drive sales.<br> • <strong>Tech-Savvy &amp; Detail-Oriented:</strong> Comfortable using technology to enhance customer experience while maintaining accuracy with transactions.<br> • <strong>Fashion Forward:</strong> A keen interest in eyewear and fashion trends, with the ability to help customers find their perfect look.<br> • <strong>Self-Motivated &amp; Adaptable:</strong> Stay driven and resilient, adjusting to fast-paced environments and always seeking opportunities to learn and grow.</p><br><br> <p><strong>Preferred Qualifications: </strong></p><br><br> <ul> <li><strong> Optical Experience:</strong> Prior experience in optical retail or familiarity with optical products</li> </ul><p>This posting is for an existing vacancy within our business.&nbsp;Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.</p><br><br> <br> <p>EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email&nbsp;HRCompliance@luxotticaretail.com.</p><br><br> <br> <p>We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.</p><br><br> <br> <br> <br> <br> .jobTitle{ display:none !important; } <br> <br> <p> <span> <br><strong>Nearest Major Market: </strong>Miami </span> <span> <br><strong>Job Segment: </strong> <span>Retail Sales, Social Media, Retail, Marketing </span> </span> </p><br><br> <br><br> </div>

<ul><li><p>Delivering live online mental math sessions to students of varying ages and levels</p></li><li><p>Teaching techniques such as abacus-based calculation, Vedic math, or other mental math methodologies</p></li></ul><ul><li><p>Tracking student performance and providing regular feedback to students and parents</p></li></ul><ul><li><p>Maintaining an engaging, motivating, and disciplined virtual classroom environment</p></li></ul><p></p><p></p><p><strong>Requirements</strong></p><ul><li><p>Holds a Bachelor's degree (Mathematics, Education, or related field preferred)</p></li><li><p>Has prior experience teaching mental math, abacus, or a related methodology (certification a plus, e.g. UCMAS, Aloha, or similar)</p></li><li><p>Has strong numerical fluency and the ability to explain concepts simply and engagingly</p></li><li><p>Has experience teaching children</p></li><li><p>Has prior online teaching experience (preferred)</p></li><li><p>Has a reliable internet connection and a quiet, professional setup</p></li><li><p>Is comfortable using online teaching platforms (Zoom, Teams, etc.)</p></li></ul><p></p>

<ul><li><p><strong>Job Summary:</strong> A brief overview of the role and its overall objective.</p></li><li><p><strong>Key Responsibilities:</strong> The day-to-day tasks and duties (e.g., preparing technical quotations, offering support for client equipment, coordinating with sales teams).</p></li><li><p><strong>Work Dynamics:</strong> Who the employee will collaborate with (e.g., sales specialists, quality managers, external clients).</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Education:</strong> The required academic background or degree (e.g., Business Administration, Chemistry, Chemical Engineering).</p></li><li><p><strong>Experience:</strong> The number of years required in a similar field or position (e.g., 3–8 years).</p></li><li><p><strong>Technical Skills:</strong> Specific tools, software, or equipment mastery (e.g., HPLC/GC instruments, LIMS, or specific CDS software).</p></li><li><p><strong>Soft Skills &amp; Competencies:</strong> Interpersonal abilities needed to succeed (e.g., problem-solving, communication, negotiation, time management).</p></li></ul><p></p>

<p>Field Coordinators are key staff responsible for the day-to-day coordination of project activities on the ground. They serve as the primary link between the project and local stakeholders including partner CSOs (sub-grantees and others) and local authorities to facilitate communication, organize activities, and monitor progress in their respective locations. Key Responsibilities: Act as the project s representative in the assigned governorate, maintaining regular communication with local civil society partners and beneficiaries. The Field Coordinator will build strong working relationships with CSOs (including sub-grantees and other mentee organizations), relevant local government authorities, and community stakeholders. Support and participate in the project s needs assessment and data collection efforts at the local level. This may involve arranging interviews, focus group discussions, and surveys with CSO leaders, community members, and officials to gather baseline information and feedback for the project. Facilitate the implementation of project activities in the field. Coordinate the logistics of capacity-building training and workshops taking place in the governorate (e.g., securing venues, mobilizing participants, distributing materials) and ensure these events run smoothly. Provide ongoing mentorship and guidance to sub-grantee CSOs in the area. Be available to answer their day-to-day queries, assist in problem-solving, and coach them through challenges in project execution, thereby strengthening their capacity. Monitor sub-grantees project activities on the ground through regular site visits and meetings. The Field Coordinator will observe trainings or community events conducted by the sub-grantees, verify delivery of services to beneficiaries, and check that activities align with the agreed project plans. Any issues or deviations should be reported and addressed promptly. Assist sub-grantees in complying with project standards and donor requirements. For example, help them understand and follow guidelines on branding, participant data collection, or financial documentation when spending grant funds. Organize and participate in local consultative meetings between CSOs and local officials , as planned by the project. The Field Coordinator will handle on-the-ground preparations for these meetings and encourage active participation, thus contributing to improved CSO-government dialogue in the governorate. (These efforts support the project s objective of close CSO-local authority consultation and coordination.) Coordinate the involvement of LMF s local volunteer network in project activities. The Field Coordinator will mobilize and guide volunteers for tasks such as community outreach, data collection, assisting in training delivery, or supporting sub-grant events, leveraging LMF s strong volunteer presence in the region. Regularly report on field progress to the central project team. This includes providing weekly or monthly updates on activities completed, data collected (e.g. training attendance, monitoring observations), challenges encountered, and any success stories. Contribute reliable field data to the Monitoring &amp; Evaluation Officer for measuring project results. Ensure that all field activities are conducted safely and ethically, respecting local customs and the project s cross-cutting principles (e.g. inclusiveness, gender sensitivity). The Field Coordinator should also handle any necessary local permissions or coordination meetings with authorities to secure support for project implementation. Core Competencies and Skills Achievement focused: Follow Results-based management (RBM) in achieving planned goals and objectives. Working Smart: Achieve more in less time. Balances between work life and personal life to ensure the sustainability of high-quality performance. Able to contribute and create a participatory, enjoyable, fulfilling, and rewarding work environment. Accountability: Holds self-accountable to making decisions and managing resources efficiently. Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance. Ambition: Sets ambitious and challenging goals for himself/herself (and the team), takes responsibility for self-development and encourages others to do the same Widely shares their vision, engages, and motivates others to contribute to the bigger vision of LMF. Future orientated and thinks strategically. Thinks globally and acts locally. Collaboration: Builds and maintains effective relationships with project team, colleagues and external partners.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in a relevant field (e.g. social sciences, development studies, public administration, or management). 3 to 5 years of experience in development or civic engagement projects, preferably in roles directly related to project implementation with civil society organizations. Demonstrated experience in managing or coordinating grant programs for NGOs, which includes preparing calls for proposals, evaluating project proposals, and monitoring funded projects. Knowledge of EU grant procedures or compliance for funding third parties is an advantage. Demonstrated experience in organizing and facilitating capacity building activities such as trainings, workshops, coaching programs, or community meetings. Experience in fostering collaboration between civil society and government stakeholders is highly desirable. Familiarity with the challenges and needs of local CSOs in Egypt. Prior experience working with community-based organizations in Upper Egypt or Sinai (or similar contexts) will be considered a strong asset. Excellent organizational skills and attention to detail capable of handling multiple event logistics, maintaining records, and managing schedules efficiently. Strong communication and interpersonal abilities. Must be able to engage effectively with a wide range of actors, including local NGO staff, volunteers, and government officials. Ability to work well in a team and coordinate with colleagues remotely across different governorates. Should be proactive in sharing information and jointly solving problems with team members. Good writing skills for reporting and documentation purposes. Competency in Microsoft Office (Word, Excel, PowerPoint) and basic data management tools is required. Fluency in Arabic (spoken and written) is required for daily communication with local partners; good command of English is also required for reporting to the donor and reading project materials.</p>

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking an experienced AI Product Manager to define and drive the vision, strategy and roadmap for AI and automation products across Vodafone. This role is responsible for shaping product portfolios, prioritising initiatives, and partnering with engineering, design and business stakeholders to deliver innovative AI-powered solutions that create measurable business value. The successful candidate will combine strategic thinking, product leadership and stakeholder management skills to support digital transformation initiatives across multiple markets while ensuring successful product adoption and outcomes.</p> <h4>What you’ll do</h4> <ul> <li>Define and drive the AI and automation portfolio strategy, roadmap and product vision.</li> <li>Manage and prioritise the flow of work across allocated squads and portfolio initiatives.</li> <li>Define Programme Increment (PI) scope and approve PI objectives to ensure alignment with business priorities.</li> <li>Collaborate with proposition, customer and business teams to gather, assess and refine requirements.</li> <li>Partner with UI/UX teams to create intuitive and engaging customer experiences.</li> <li>Act as a subject matter expert for AI and automation products, providing guidance and insights to stakeholders.</li> <li>Lead and mentor Product Owners and designers across one or more strategic initiatives.</li> <li>Work collaboratively with stakeholders across local markets and global teams within a distributed delivery environment.</li> <li>Identify innovative technology opportunities that support business growth, efficiency and profitability.</li> <li>Support the onboarding of new business areas and transformation initiatives.</li> <li>Monitor portfolio performance, business outcomes and stakeholder alignment to maximise value realisation.</li> </ul> <h4>Who you are</h4> <h4>Essential knowledge, experience and qualifications</h4> <ul> <li>Extensive experience in product management, portfolio management and business analysis within digital, AI, automation or technology environments.</li> <li>Strong understanding of AI, generative AI, automation and digital product lifecycle management.</li> <li>Previous experience as a product owner, product manager, programme manager or portfolio manager.</li> <li>Practical experience delivering digital transformation, AI, automation or generative AI programmes.</li> <li>Strong knowledge of agile delivery frameworks and methodologies.</li> <li>Degree in computer science, engineering or an equivalent discipline, or equivalent professional experience.</li> </ul> <h4>Preferred competencies</h4> <ul> <li>Excellent research, analytical and communication skills.</li> <li>Strong leadership, collaboration and stakeholder management capabilities.</li> <li>Systems-thinking mindset with the ability to connect strategic goals to operational outcomes.</li> <li>Strong facilitation, negotiation and relationship-building skills.</li> <li>Ability to communicate complex technical concepts to diverse audiences.</li> <li>Commercial awareness combined with an innovative and customer-focused approach.</li> </ul> <h4>Desirable qualifications</h4> <ul> <li>Agile or SAFe certification.</li> <li>Understanding of UI/UX processes and customer experience design principles.</li> <li>Knowledge of telecommunications IT, omnichannel platforms or customer-facing digital ecosystems.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to lead strategic AI and automation products with global visibility.</li> <li>Exposure to cross-market transformation programmes and emerging technologies.</li> <li>Collaboration with senior business and technology stakeholders across Vodafone.</li> <li>Opportunity to influence portfolio strategy, investment priorities and product outcomes.</li> <li>Experience leading large-scale digital transformation and innovation initiatives.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>AI and generative AI product strategy and portfolio management.</li> <li>Enterprise-scale agile product delivery and prioritisation.</li> <li>Stakeholder engagement and executive communication.</li> <li>Digital transformation leadership across international markets.</li> <li>Customer-centric product design and value realisation measurement.</li> <li>Strategic roadmap planning for AI, automation and digital solutions.</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client is an innovative game development company focused on delivering engaging gaming experiences and providing high-quality support to its player community. They are seeking a dedicated <strong>Technical Customer Support Representative</strong> to manage player inquiries, troubleshoot issues, support app store review management, and collaborate with internal teams to improve the overall player experience.</p><br>Role Overview<p>As the <strong>Technical Customer Support Representative</strong>, you will be responsible for providing timely and professional support to players through Zendesk while helping identify, document, and escalate technical issues.</p><br><p>You will handle billing, account, and bug-related inquiries, manage player reviews across the Apple App Store and Google Play Store, assist with QA smoke testing, and collaborate with QA and development teams to resolve customer-reported issues.</p><br><p>This role is ideal for someone who is detail-oriented, tech-savvy, comfortable troubleshooting digital products, and interested in working within the gaming industry.</p><br>Location<p>Fully Remote (Work from Home) | Tuesday–Saturday, 10 AM–7 PM PST with a 1-hour lunch break</p><br>Key Responsibilities<p>Customer Support &amp; Player Experience</p><br><ul><li><p>Provide prompt and professional email support to players through Zendesk.</p><br></li><li><p>Respond to billing, account, bug, and other customer inquiries while maintaining a positive player experience.</p><br></li><li><p>Troubleshoot customer concerns and provide accurate information based on available support resources.</p><br></li><li><p>Maintain timely response times and contribute to strong customer satisfaction.</p><br></li></ul><p>Technical Issue Reporting &amp; QA Support</p><br><ul><li><p>Identify potential technical issues and bugs reported by players.</p><br></li><li><p>Document and report technical issues through Jira or similar task management platforms.</p><br></li><li><p>Collaborate with the QA team to provide relevant information and support issue resolution.</p><br></li><li><p>Familiarize yourself with game mechanics and features to conduct QA smoke tests and identify potential issues.</p><br></li><li><p>Track reported issues and provide appropriate follow-up when necessary.</p><br></li></ul><p>App Store Review Management</p><br><ul><li><p>Monitor player reviews across the Apple App Store and Google Play Store.</p><br></li><li><p>Respond professionally and constructively to player feedback and concerns.</p><br></li><li><p>Identify recurring themes or issues within app store reviews and communicate relevant findings internally.</p><br></li><li><p>Help maintain a positive and responsive presence across app store channels.</p><br></li></ul><p>Knowledge Base &amp; Documentation</p><br><ul><li><p>Assist with maintaining and updating customer support documentation.</p><br></li><li><p>Keep player-facing FAQs accurate, relevant, and aligned with current game functionality.</p><br></li><li><p>Identify opportunities to improve documentation based on recurring customer questions and support issues.</p><br></li></ul><p>Cross-Functional Collaboration</p><br><ul><li><p>Communicate customer concerns and recurring issues to internal teams through Slack.</p><br></li><li><p>Work closely with QA and development teams to support resolution of customer-reported problems.</p><br></li><li><p>Share relevant player feedback that can contribute to product and support improvements.</p><br></li><li><p>Maintain clear communication across teams when escalating or following up on technical issues.</p><br></li></ul>Qualifications<p>Experience</p><br><ul><li><p>2+ years of experience in customer support, preferably within gaming, technology, software, or another online product environment.</p><br></li><li><p>Experience providing ticket-based customer support using Zendesk or a similar CRM platform.</p><br></li><li><p>Experience managing FAQs, customer support documentation, or knowledge base content.</p><br></li><li><p>Experience with Apple App Store and Google Play Store review management is highly advantageous.</p><br></li><li><p>Previous experience supporting gaming products is preferred.</p><br></li></ul><p>Skills</p><br><ul><li><p>Has strong written communication skills and can provide clear, professional, and helpful responses to customer inquiries.</p><br></li><li><p>Is proficient with Zendesk or similar customer support platforms and can effectively manage tickets, customer inquiries, FAQs, and support workflows.</p><br></li><li><p>Is comfortable using Jira or similar task management tools to accurately document, escalate, and track technical issues.</p><br></li><li><p>Can use Slack or similar collaboration platforms to communicate customer concerns and coordinate effectively with internal teams.</p><br></li><li><p>Can quickly learn game mechanics, features, and digital environments to troubleshoot player issues and assist with QA smoke testing.</p><br></li><li><p>Has experience or familiarity with supporting online products, software, mobile applications, or similar digital experiences.</p><br></li><li><p>Can effectively manage player reviews and feedback across platforms such as the Apple App Store and Google Play Store.</p><br></li><li><p>Familiarity with mobile and PC gaming environments, platforms, and stores is considered a plus.</p><br></li></ul>Mindset &amp; Attributes<ul><li><p>Fast learner who can quickly become familiar with game mechanics and product features.</p><br></li><li><p>Highly organized, detail-oriented, and responsive when handling customer inquiries.</p><br></li><li><p>Customer-focused with a commitment to delivering a positive player experience.</p><br></li><li><p>Tech-savvy and comfortable investigating and communicating technical issues.</p><br></li><li><p>Collaborative and comfortable working closely with QA and development teams.</p><br></li><li><p>Flexible and adaptable when support priorities or demands change.</p><br></li><li><p>Passion for or familiarity with gaming is considered a plus.</p><br></li><li><p>Additional language skills are considered advantageous.</p><br></li></ul>What Success Looks Like<ul><li><p>Player inquiries receive timely, accurate, and professional responses.</p><br></li><li><p>Customer satisfaction remains strong and is reflected in CSAT performance.</p><br></li><li><p>Technical issues are accurately documented and communicated to QA and development teams.</p><br></li><li><p>QA smoke testing helps identify potential issues affecting the player experience.</p><br></li><li><p>App store reviews receive thoughtful and constructive responses that support a positive brand presence.</p><br></li><li><p>Customer support documentation and FAQs remain accurate and useful.</p><br></li><li><p>Internal teams receive clear information regarding recurring customer concerns and technical issues.</p><br></li><li><p>Collaboration between Customer Support, QA, and Development contributes to efficient issue resolution.</p><br></li></ul>Opportunity<p>This is an opportunity to join an innovative gaming company and play a direct role in supporting its player community. You will work across customer support, technical issue reporting, QA support, app store management, and internal collaboration while helping improve the overall player experience.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client is an innovative game development company focused on delivering engaging gaming experiences and providing high-quality support to its player community. They are seeking a dedicated <strong>Customer Support Representative</strong> to manage player inquiries, troubleshoot issues, support app store review management, and collaborate with internal teams to improve the overall player experience.</p><br>Role Overview<p>As the <strong>Customer Support Representative</strong>, you will be responsible for providing timely and professional support to players through Zendesk while helping identify, document, and escalate technical issues.</p><br><p>You will handle billing, account, and bug-related inquiries, manage player reviews across the Apple App Store and Google Play Store, assist with QA smoke testing, and collaborate with QA and development teams to resolve customer-reported issues.</p><br><p>This role is ideal for someone who is detail-oriented, tech-savvy, comfortable troubleshooting digital products, and interested in working within the gaming industry.</p><br>Location<p>Fully Remote (Work from Home) | Tuesday–Saturday, 10 AM–7 PM PST with a 1-hour lunch break</p><br>Key Responsibilities<p>Customer Support &amp; Player Experience</p><br><ul><li><p>Provide prompt and professional email support to players through Zendesk.</p><br></li><li><p>Respond to billing, account, bug, and other customer inquiries while maintaining a positive player experience.</p><br></li><li><p>Troubleshoot customer concerns and provide accurate information based on available support resources.</p><br></li><li><p>Maintain timely response times and contribute to strong customer satisfaction.</p><br></li></ul><p>Technical Issue Reporting &amp; QA Support</p><br><ul><li><p>Identify potential technical issues and bugs reported by players.</p><br></li><li><p>Document and report technical issues through Jira or similar task management platforms.</p><br></li><li><p>Collaborate with the QA team to provide relevant information and support issue resolution.</p><br></li><li><p>Familiarize yourself with game mechanics and features to conduct QA smoke tests and identify potential issues.</p><br></li><li><p>Track reported issues and provide appropriate follow-up when necessary.</p><br></li></ul><p>App Store Review Management</p><br><ul><li><p>Monitor player reviews across the Apple App Store and Google Play Store.</p><br></li><li><p>Respond professionally and constructively to player feedback and concerns.</p><br></li><li><p>Identify recurring themes or issues within app store reviews and communicate relevant findings internally.</p><br></li><li><p>Help maintain a positive and responsive presence across app store channels.</p><br></li></ul><p>Knowledge Base &amp; Documentation</p><br><ul><li><p>Assist with maintaining and updating customer support documentation.</p><br></li><li><p>Keep player-facing FAQs accurate, relevant, and aligned with current game functionality.</p><br></li><li><p>Identify opportunities to improve documentation based on recurring customer questions and support issues.</p><br></li></ul><p>Cross-Functional Collaboration</p><br><ul><li><p>Communicate customer concerns and recurring issues to internal teams through Slack.</p><br></li><li><p>Work closely with QA and development teams to support resolution of customer-reported problems.</p><br></li><li><p>Share relevant player feedback that can contribute to product and support improvements.</p><br></li><li><p>Maintain clear communication across teams when escalating or following up on technical issues.</p><br></li></ul>Qualifications<p>Experience</p><br><ul><li><p>2+ years of experience in customer support, preferably within gaming, technology, software, or another online product environment.</p><br></li><li><p>Experience providing ticket-based customer support using Zendesk or a similar CRM platform.</p><br></li><li><p>Experience managing FAQs, customer support documentation, or knowledge base content.</p><br></li><li><p>Experience with Apple App Store and Google Play Store review management is highly advantageous.</p><br></li><li><p>Previous experience supporting gaming products is preferred.</p><br></li></ul><p>Skills</p><br><ul><li><p>Has strong written communication skills and can provide clear, professional, and helpful responses to customer inquiries.</p><br></li><li><p>Is proficient with Zendesk or similar customer support platforms and can effectively manage tickets, customer inquiries, FAQs, and support workflows.</p><br></li><li><p>Is comfortable using Jira or similar task management tools to accurately document, escalate, and track technical issues.</p><br></li><li><p>Can use Slack or similar collaboration platforms to communicate customer concerns and coordinate effectively with internal teams.</p><br></li><li><p>Can quickly learn game mechanics, features, and digital environments to troubleshoot player issues and assist with QA smoke testing.</p><br></li><li><p>Has experience or familiarity with supporting online products, software, mobile applications, or similar digital experiences.</p><br></li><li><p>Can effectively manage player reviews and feedback across platforms such as the Apple App Store and Google Play Store.</p><br></li><li><p>Familiarity with mobile and PC gaming environments, platforms, and stores is considered a plus.</p><br></li></ul>Mindset &amp; Attributes<ul><li><p>Fast learner who can quickly become familiar with game mechanics and product features.</p><br></li><li><p>Highly organized, detail-oriented, and responsive when handling customer inquiries.</p><br></li><li><p>Customer-focused with a commitment to delivering a positive player experience.</p><br></li><li><p>Tech-savvy and comfortable investigating and communicating technical issues.</p><br></li><li><p>Collaborative and comfortable working closely with QA and development teams.</p><br></li><li><p>Flexible and adaptable when support priorities or demands change.</p><br></li><li><p>Passion for or familiarity with gaming is considered a plus.</p><br></li><li><p>Additional language skills are considered advantageous.</p><br></li></ul>What Success Looks Like<ul><li><p>Player inquiries receive timely, accurate, and professional responses.</p><br></li><li><p>Customer satisfaction remains strong and is reflected in CSAT performance.</p><br></li><li><p>Technical issues are accurately documented and communicated to QA and development teams.</p><br></li><li><p>QA smoke testing helps identify potential issues affecting the player experience.</p><br></li><li><p>App store reviews receive thoughtful and constructive responses that support a positive brand presence.</p><br></li><li><p>Customer support documentation and FAQs remain accurate and useful.</p><br></li><li><p>Internal teams receive clear information regarding recurring customer concerns and technical issues.</p><br></li><li><p>Collaboration between Customer Support, QA, and Development contributes to efficient issue resolution.</p><br></li></ul>Opportunity<p>This is an opportunity to join an innovative gaming company and play a direct role in supporting its player community. You will work across customer support, technical issue reporting, QA support, app store management, and internal collaboration while helping improve the overall player experience.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>