Factory Jobs - Giza Egypt
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>Role Purpose</b><br>The Healthcare Project Manager is responsible for planning and delivering healthcare projects, ensuring alignment between customer requirements, technical solutions, and business objectives. The role collaborates with customers, Vodafone teams, and vendors to translate business needs into effective technical designs, manage project delivery, monitor operations, and ensure all scope changes are properly evaluated and implemented. The role also manages customer escalations and drives successful project outcomes.<br><b>Job Profile<br></b>Develop and maintain project timelines by coordinating with vendors and key stakeholders to ensure timely delivery of project milestones. Identify, assess, and proactively mitigate potential risks that may impact project objectives, timelines, or deliverables. Define and prioritize business requirements, ensuring focus on essential business needs while challenging non-value-adding or outdated requests. Organize and document requirements within the Product Specification Document (PSD), linking them to clear business scenarios and use cases. Translate business requirements into technical requirements and project milestones, leveraging analysis and modeling techniques to align business objectives with practical technical solutions.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Detailed Oriented .</li><li>Problem Solving .</li><li>Analytical skills .</li><li>Negotiation and presentation skills</li><li>Vendor Management</li><li>Customer handling</li></ul><p>Must have technical / professional qualifications:</p><ul><li>B.Sc. in communication /computer engineering .</li><li>IT cross function experience including reporting and process management.</li><li>Moderate understanding of healthcare digitalization and it s IT applications</li><li>10+ years of experience</li></ul><p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p><p></p></section>
<p>Verification and reconciliation of cash entries at all locations + control as per the following procedure:</p><ul><li><p>Performing DCC ( daily cash control ) generating DCIP ( daily cash, incoming payment ) </p></li><li><p>Import credit cards amount on IONYCS system as per the batch bank system.</p></li><li><p>Performing bank daily cash deposit</p></li><li><p>Performing events billing on the system.</p></li><li><p>Performing daily entries for Carousel transactions on the system.</p></li><li><p>Performing filling of daily cash entries after control.</p></li><li><p>Reconciliation of bistro account and performing necessary outgoing payment.</p></li></ul><p> Purchase expenses</p><ul><li><p>Receiving all purchase expenses.</p></li><li><p>Booking the EPI ( expense purchasing invoice ) on the system.</p></li><li><p>Print out JV entries for control and payment file preparations ( for all expenses that need payment ).</p></li><li><p>Updating the treasury excel file for purchases already paid.</p></li></ul><p>Bank Reconciliations</p><ul><li><p>Preparation of bank reconciliations on the system on two weeks basis + signature.</p></li><li><p>Attaining management signature on monthly bank reconciliations.</p></li><li><p>Uploading bank reconciliations statements on one drive folder on the Cloud.</p></li></ul><p> Reconciliation</p><ul><li><p>Performing accurately business partner reconciliations + signature.</p></li><li><p>Filling for reconciliation statements.</p></li></ul><p>Inventory</p><ul><li><p>Performing JV entry for closing entry on a monthly basis. </p></li><li><p>Preparation of the draft Payment File.</p></li></ul><p>Preparation for taxes</p><ul><li><p>Preparation VAT report on a monthly basis.</p></li><li><p>Preparation entertainment tax report per location on a daily basis.</p></li><li><p>Preparation WHT tax receipts for suppliers upon issuing outgoing payments and booking on the system.</p></li><li><p>Follow up on WHT tax receipts for customers + the booking of the transaction + signature.</p></li></ul><p>Treasury transactions</p><ul><li><p>Daily Treasury transactions document preparation.</p></li><li><p>Booking of all related Treasury transactions documents on the system.</p></li><li><p>Closing treasury transaction documents + signature and verification with cash amount.</p></li><li><p>Reconciliation of location petty cash.</p></li><li><p>Performs other duties as assigned.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Good command of English</p></li><li><p>Good understanding of accounting and financial reporting principles and practices</p></li><li><p>Great attention to detail</p></li><li><p>Excellent communication skills.</p></li><li><p>Bachelor’s degree in Accounting.</p></li><li><p>Excellent organizing abilities</p></li><li><p>Time Management</p></li><li><p>Reporting Skills</p></li><li><p>Presentable</p></li><li><p>Deadline-Oriented</p></li><li><p>Work under pressure</p></li><li><p>Office Location: Sheikh Zayed - Beverly Hills</p></li></ul><p></p>
<p>Head of Finance — Own Finance at a Corporate Funded Tech Start up with Australia Based Head Office </p><p></p><p><strong>Giza, Egypt · Full-time, on-site · PowerFAST</strong><br></p><p><strong>About us</strong></p><p></p><p>PowerFAST is Egypt’s first large-scale power bank rental network for charging phones on the go. Scan a PowerFAST station, grab a fully charged power bank, and return it at any station across Egypt. No cables to carry. No battery anxiety. Just power, the moment you need it.</p><p></p><p><strong>Scan · Charge · Go</strong></p><p></p><p>From Cairo cafés to Alexandria campuses and Cairo International Airport — PowerFAST is wherever you are. Your power bank. Any station.</p><p></p><p>The role</p><p></p><p>We’re hiring an experienced Head of Finance to own our finance function end-to-end — from monthly close and compliance to cash flow, customs, and investor reporting — as we fund and scale the launch</p><p></p><p>What you’ll do</p><ul><li><p> Oversee financial reporting, budgeting, and cash-flow management.</p></li><li><p> Manage accounts payable, receivable, reconciliations, and merchant payouts.</p></li><li><p> Handle import finance — customs duties and landed-cost accounting.</p></li><li><p> Coordinate with auditors, tax advisors, and regulatory authorities.</p></li><li><p> Support financial planning and investor reporting.</p></li><li><p> Provide commercial finance advice the General Manager, and Board of Directors. </p></li></ul><ul><li><p> Ensure compliance with Egyptian accounting and tax regulations.</p></li></ul><p></p><p><strong>Requirements</strong></p><p>What you bring</p><ul><li><p> Bachelor’s degree in Accounting or Finance.</p></li><li><p> 5+ years of commercial/strategic accounting and financial-management experience.</p></li><li><p> Strong knowledge of Egyptian tax and financial regulations.</p></li><li><p> Experience with ERP system implementation is highly desirable </p></li><li><p> Fluent Arabic and English.</p></li></ul><p></p><p></p><p>Why join</p><ul><li><p>Build the finance backbone of a fast-moving, corporate investor-backed venture — with ownership from the ground up. If you’re excited about helping build one of Egypt’s most ambitious technology-infrastructure projects, apply now.</p></li></ul><p></p>
<p> </p><h2>Job Title</h2><p>Concierge Customer Care Representative</p><h2>Department</h2><p>Customer Experience / Operations</p><h2>Reports To</h2><p>Customer Care Supervisor / Customer Experience Manager</p><h2>Job Summary</h2><p>The Concierge Customer Care Representative is responsible for delivering exceptional, personalized customer service by assisting clients with travel-related requests, reservations, inquiries, and post-booking support. The role focuses on creating seamless customer experiences through proactive communication, problem-solving, and attention to detail while maintaining the highest standards of professionalism.</p><h2>Key Responsibilities</h2><h3>Customer Service</h3><ul><li>Deliver premium customer service through phone, email, WhatsApp, live chat, and other communication channels.</li><li>Build strong relationships with customers by providing personalized assistance.</li><li>Respond promptly and professionally to customer inquiries and service requests.</li><li>Handle customer complaints with empathy and work toward timely resolution.</li><li>Ensure every customer interaction reflects the company's service standards.</li></ul><h3>Concierge Services</h3><ul><li>Assist customers with travel arrangements, hotel bookings, airport transfers, excursions, restaurant reservations, and other concierge requests.</li><li>Recommend destinations, attractions, activities, and travel enhancements based on customer preferences.</li><li>Manage special requests such as VIP services, celebrations, accessibility requirements, and special occasions.</li></ul><h3>Booking & Reservation Support</h3><ul><li>Process new bookings, amendments, cancellations, and refunds according to company policies.</li><li>Verify booking details for accuracy and completeness.</li><li>Monitor reservations and follow up with suppliers to ensure service delivery.</li><li>Maintain accurate customer profiles and booking records in CRM systems.</li></ul><h3>Customer Follow-up</h3><ul><li>Conduct pre-travel and post-travel follow-up communications.</li><li>Proactively notify customers of schedule changes, travel updates, or operational disruptions.</li><li>Collect customer feedback and escalate recurring service issues.</li><li>Promote customer loyalty through exceptional after-sales support.</li></ul><h3>Coordination</h3><ul><li>Liaise with internal departments and external suppliers to resolve customer issues efficiently.</li><li>Escalate complex cases to supervisors when necessary.</li><li>Ensure timely completion of customer requests while meeting service-level agreements (SLAs).</li></ul><h3>Documentation & Compliance</h3><ul><li>Maintain accurate records of customer interactions.</li><li>Follow company policies, quality standards, and data privacy requirements.</li><li>Prepare reports related to customer requests, complaints, and service performance when required.</li></ul>
<ul><li>E-Commerce Sales Manager</li><li>Position Summary</li><li>We are looking for a highly motivated and results-driven E-Commerce Sales Manager to lead and manage a sales team responsible for handling customer inquiries, converting leads into sales, and achieving monthly revenue targets.</li><li>The sales process is conducted through a CRM-based communication system where all customer interactions, follow-ups, and sales activities are tracked and monitored. The Sales Manager will be responsible for ensuring team accountability, maintaining high performance standards, and continuously improving conversion rates and customer experience.</li><li>Key Responsibilities</li><li>Sales Team Management</li><li>Lead, supervise, and motivate the sales team on a daily basis.</li><li>Monitor individual and team performance through CRM reports and dashboards.</li><li>Conduct regular coaching, training, and performance evaluations.</li><li>Ensure adherence to company sales processes and communication standards.</li><li>Develop action plans to improve underperforming team members.</li><li>Sales Performance & Revenue Growth</li><li>Achieve monthly sales and revenue targets.</li><li>Monitor conversion rates and sales KPIs across the team.</li><li>Analyze sales performance and identify opportunities for improvement.</li><li>Ensure proper lead management and follow-up execution.</li><li>Improve customer journey and sales efficiency.</li><li>CRM Monitoring & Compliance</li><li>Monitor all sales conversations, activities, and follow-ups through the CRM system.</li><li>Ensure every lead is handled according to company standards.</li><li>Review communication quality and sales practices regularly.</li><li>Maintain accurate records and reporting within the CRM.</li><li>Enforce accountability and transparency across the sales team.</li><li>Process Improvement</li><li>Optimize sales scripts and communication strategies.</li><li>Identify bottlenecks in the sales process and implement solutions.</li><li>Collaborate with marketing and operations teams to improve lead quality and customer experience.</li><li>Recommend process improvements to increase efficiency and profitability.</li><li>Reporting & Analytics</li><li>Prepare daily, weekly, and monthly sales reports.</li><li>Track key sales metrics and team productivity.</li><li>Forecast sales performance and identify trends.</li><li>Present recommendations based on performance data.</li><li>Key Performance Indicators (KPIs)</li><li>Monthly Sales Revenue</li><li>Team Conversion Rate</li><li>Lead Response Time</li><li>Follow-up Compliance Rate</li><li>CRM Activity Compliance</li><li>Customer Satisfaction Score</li><li>Sales Team Productivity</li><li>Monthly Target Achievement Percentage</li><li>Compensation</li><li>Fixed salary.</li><li>Performance-based incentives tied to team results and KPI achievement.</li></ul>
<p><strong>Position Summary</strong></p><p>The Community & Moderation Manager is responsible for managing SG Group's online communities and customer interactions across all social media platforms. The role ensures timely and professional responses to inquiries, comments, and complaints while maintaining the company's brand image and delivering an exceptional customer experience.</p><p>This position serves as the bridge between Marketing, Call Center, Operations, and Clients, ensuring that all online interactions are handled professionally and converted into positive customer experiences and business opportunities.</p><p> </p><p><strong>Key Responsibilities</strong></p><p><strong>Community Management</strong></p><ul><li>Manage and oversee all customer interactions across social media platforms.</li><li>Build and maintain positive relationships with existing and potential clients.</li><li>Increase customer engagement and strengthen brand loyalty.</li><li>Monitor customer sentiment and identify opportunities for improvement.</li><li>Encourage positive interactions within the company's online communities.</li></ul><p> </p><p><strong>Moderation Management</strong></p><ul><li>Supervise and manage the moderation team.</li><li>Ensure all messages, comments, reviews, and inquiries are responded to within the approved SLA.</li><li>Monitor response quality and ensure consistency in communication.</li><li>Escalate sensitive or high-priority cases to the relevant departments.</li><li>Ensure compliance with company policies and communication guidelines.</li></ul><p> </p><p><strong>Customer Experience Management</strong></p><ul><li>Monitor and improve customer satisfaction across all communication channels.</li><li>Handle escalated complaints and difficult customer situations.</li><li>Coordinate with Branch Managers, Call Center, and Operations teams to resolve customer concerns.</li><li>Identify recurring issues and recommend corrective actions.</li></ul><p> </p><p><strong>Social Media & Brand Reputation</strong></p><ul><li>Monitor brand reputation across all social media platforms.</li><li>Track customer reviews, feedback, and public comments.</li><li>Address negative feedback professionally and proactively.</li><li>Protect and enhance the company’s online image and reputation.</li><li>Ensure all communications align with SG Group’s brand standards and tone of voice.</li></ul><p> </p><p><strong>Performance & Reporting</strong></p><ul><li>Track daily, weekly, and monthly moderation performance.</li><li>Monitor response times, customer satisfaction, and engagement levels.</li><li>Prepare regular reports and performance analyses.</li><li>Provide recommendations to improve customer experience and operational efficiency.</li></ul><p> </p><p><strong>Team Leadership</strong></p><ul><li>Train, coach, and develop Moderators and Community Executives.</li><li>Conduct performance evaluations and quality reviews.</li><li>Create schedules and ensure adequate team coverage.</li><li>Foster a culture of professionalism, accountability, and continuous improvement.</li></ul>
<h2><strong>Role Overview</strong></h2><p>The Operations Support Specialist plays a key role in ensuring smooth daily operations by managing order processing, packaging, shipment documentation, and inventory tracking. This role is critical to maintaining accuracy, speed, and reliability across all outbound and inbound operations.</p><h2><strong>Key Responsibilities</strong></h2><h3><strong>1. Order Processing & Fulfillment</strong></h3><ul><li><p>Handle and process daily online orders from Coccarohome website.</p></li><li><p>Manage and fulfill bulk orders from marketplaces (Amazon, Noon, etc.).</p></li><li><p>Prepare and pack orders accurately according to company standards.</p></li><li><p>Ensure all shipments are dispatched without errors or delays.</p></li></ul><hr><h3><strong>2. Shipping & Documentation</strong></h3><ul><li><p>Generate and manage shipping documents using internal systems.</p></li><li><p>Handle printing of invoices, labels, and shipment forms.</p></li><li><p>Ensure correct matching between orders and shipping documentation.</p></li></ul><hr><h3><strong>3. Systems Handling</strong></h3><ul><li><p>Update and manage orders across e-commerce and internal systems.</p></li><li><p>Track order status from confirmation to delivery.</p></li><li><p>Maintain accurate digital records of all transactions.</p></li></ul><hr><h3><strong>4. Inventory & Vendor Coordination</strong></h3><ul><li><p>Receive inbound shipments from suppliers and vendors.</p></li><li><p>Verify, record, and document all incoming products accurately.</p></li><li><p>Maintain organized tracking of inbound and outbound inventory.</p></li></ul><hr><h3><strong>5. Communication & Coordination</strong></h3><ul><li><p>Communicate effectively with internal teams (operations, customer service, and management).</p></li><li><p>Handle email communication professionally and promptly.</p></li><li><p>Escalate any operational issues or discrepancies when needed.</p></li></ul><hr><h3><strong>6. Operational Accuracy & Efficiency</strong></h3><ul><li><p>Maintain high attention to detail to avoid dispatch errors.</p></li><li><p>Work efficiently under pressure, especially during high order volumes.</p></li><li><p>Ensure smooth switching between multiple orders and tasks without mistakes.</p></li></ul><p></p><p><strong>Requirements</strong></p><p></p><h2><strong>Required Skills & Qualifications</strong></h2><h3><strong>Technical Skills</strong></h3><ul><li><p>Good knowledge of Microsoft Excel (basic to intermediate level).</p></li><li><p>Familiarity with handling e-commerce systems or order management tools.</p></li><li><p>Experience using printers and QR/barcode scanners.</p></li><li><p>Basic understanding of inventory handling processes.</p></li></ul><hr><h3><strong>Soft Skills</strong></h3><ul><li><p>Strong attention to detail and accuracy.</p></li><li><p>Highly organized with strong time management skills.</p></li><li><p>Ability to work under pressure and meet deadlines.</p></li><li><p>Strong sense of responsibility and commitment.</p></li><li><p>Effective communication skills.</p></li></ul><hr><h3><strong>Language Requirements</strong></h3><ul><li><p>Intermediate level of English (reading and writing).</p></li></ul><hr><h2><strong>Candidate Profile</strong></h2><ul><li><p>Education: Bachelor’s degree (any discipline).</p></li><li><p>Age: 25–30 years.</p></li><li><p>Gender: Male.</p></li><li><p>Presentable and professional appearance.</p></li><li><p>Highly committed, disciplined, and dedicated to full-time work.</p></li><li><p>Must be able to work on-site (no remote or hybrid options).</p></li></ul><hr><p></p>
<p>· Install, set up, adjust, and maintain crimping applicators according to technical specifications and quality standards. </p><p>· Set up and calibrate cutting, stripping, crimping, and semi-automatic/automatic machines based on production orders. </p><p>· Support the mechanical design and development of assembly boards (jigs & fixtures). </p><p>· Ensure proper mechanical alignment and setup of workstations and production lines. </p><p>· Implement Lean Manufacturing principles (5S, BIQS, waste reduction). </p><p>· Optimize machine parameters to improve crimp quality, reduce scrap, and increase productivity. </p><p>· Improve workstation ergonomics to enhance operator safety and efficiency. </p><p>· Ensure machines meet crimping quality standards and pull-force requirements. </p><p>· Support quality team in analyzing mechanical-related defects and implementing corrective actions. </p><p>· Ensure compliance with automotive standards and internal procedures. </p><p>· Maintain safety guards and emergency systems on all equipment. </p><p>· Prepare and update Standard Operating Procedures (SOPs) for machine setup and maintenance. </p><p>· Maintain maintenance records and machine performance data. </p><p>· Monitor and report KPIs such as OEE, downtime, and equipment efficiency. </p><p>· Provide technical reports and improvement proposals to Production Management. </p><p>· Planning & scheduling for any engineering change (Co-ordinate the activity with all departments by using the required documents i.e. checklist).</p><p>· Study engineering change & prepare change summery & any related document.</p><p>· Improvement plan for increasing productivity & reducing the nonvalue added.</p><ul><li><p>· Prepare capacity plan for all harnesses.</p></li></ul><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><strong>Key Responsibilities</strong>
<p>Design and develop AI-powered solutions for use cases involving <strong>natural language, speech, images, documents, and structured data</strong>.</p>
<p>Build and improve systems for search, question answering, summarization, content generation, classification, extraction, automation, and intelligent assistants.</p>
<p>Work with modern AI models, including <strong>large language models, speech models, image models, OCR models, and multimodal models</strong>.</p>
<p>Develop AI pipelines that can process different types of input, such as text, audio, images, scanned documents, PDFs, forms, and tables.</p>
<p>Evaluate AI models based on quality, speed, cost, reliability, scalability, and business fit.</p>
<p>Deploy AI services into production environments and integrate them with web, mobile, backend, and internal systems.</p>
<p>Improve AI system performance through testing, monitoring, optimization, and continuous iteration.</p>
<p>Collaborate with product, engineering, design, and business teams to deliver practical AI features.</p>
<p>Mentor engineers, review technical decisions, and contribute to AI architecture and best practices.</p>
<strong>Required Qualifications</strong>
<p>Hands-on experience building AI systems using modern machine learning and deep learning models.</p>
<p>Strong programming skills, especially in Python.</p>
<p>Experience developing APIs, backend services, and production-ready software.</p>
<p>Good understanding of AI model evaluation, data preparation, system design, and deployment.</p>
<p>Experience working with servers, containers, databases, and version control.</p>
<p>Ability to research, compare, and select suitable AI models and tools for different business needs.</p>
<strong>Preferred Qualifications</strong>
<p>Experience with large language models and retrieval-based AI systems.</p>
<p>Experience with speech-to-text and text-to-speech systems.</p>
<p>Experience with image processing, computer vision, OCR, and document understanding.</p>
<p>Experience with multimodal AI systems that combine text, audio, images, and documents.</p>
<p>Experience deploying AI models on GPUs or optimized inference environments.</p>
<p>Experience with AI monitoring, evaluation, and quality improvement workflows.</p>
<p>Experience working with Arabic language AI, Arabic speech, or regional dialects is a plus.</p>
<strong>Key Skills</strong>
<p>Artificial intelligence and machine learning<br>Large language models<br>Natural language processing<br>Computer vision and image understanding<br>Speech-to-text and text-to-speech<br>OCR and document intelligence<br>Multimodal AI<br>Backend development and APIs<br>Model evaluation and optimization<br>Production deployment<br>Cloud, Docker, Linux, and Git</p>
<strong>Success Criteria</strong>
<p>The successful candidate will be able to build AI features that are useful, reliable, scalable, and ready for real users.</p>
<p>They will help the team choose the right models, design strong AI pipelines, reduce errors, improve quality, and turn AI experiments into production products.</p>
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<p>Join Us</p><p>At Vodafone, we re not just shaping the future of connectivity for our customers we re shaping the future for everyone who joins our team. When you work with us, you re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p><p>Role Purpose</p><p>The Customer Experience Lead is responsible for designing, implementing, and continuously improving end-to-end customer journeys to deliver a seamless, customer-centric experience across all touchpoints. The role drives customer satisfaction, operational excellence, and digital transformation by collaborating with cross-functional teams to identify pain points, implement improvements, and ensure customer needs remain at the center of business decisions.</p><p>Key Responsibilities</p><ul><li>Customer Journey Management<ul><li>Own and optimize end-to-end customer journeys across all products and channels.</li><li>Identify customer pain points and develop improvement initiatives.</li><li>Design future-state customer journeys aligned with business strategy.</li><li>Ensure consistency across all customer touchpoints.</li><li>Identify trends and root causes impacting customer experience.</li></ul></li><li>Cross-Functional Collaboration<ul><li>Partner with Commercial, Technology, Operations, Digital, Product, Care, Billing, and IT teams.</li><li>Lead cross-functional workshops to improve customer journeys.</li><li>Align stakeholders around customer-focused objectives.</li></ul></li><li>Customer Journey Governance<ul><li>Maintain customer journey documentation.</li><li>Establish journey ownership and governance models.</li><li>Monitor implementation progress and benefits realization.</li></ul></li><li>Project & Change Management<ul><li>Lead customer experience transformation projects.</li><li>Manage project timelines, risks, dependencies, and stakeholder communication.</li><li>Support organizational change and user adoption.</li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><strong>Technical Acumen:</strong> Strong understanding of Customer Experience frameworks and methodologies.</li><li>Familiarity with Ticketing Systems</li><li>Understanding of digital transformation initiatives.</li><li>Experience with process automation tools.</li><li>Knowledge of Customer Journey Mapping methodologies.</li><li>Ability to translate business requirements into technical solutions.</li><li><strong>Product Knowledge:</strong> Strong understanding of VBU products and services.</li><li>Understanding of customer lifecycle management.</li><li>Familiarity with enterprise sales and service processes.</li><li>Understanding of billing, provisioning, and order management processes.</li><li><strong>Experience Years:</strong> 3 5 years of professional experience.</li><li>At least 3 5 years in Customer Experience, Customer Journey Management, Service Design, Business Transformation, or Process Improvement.</li><li><strong>Project Management Experience:</strong> Proven experience leading cross-functional projects.</li><li>Experience managing customer transformation initiatives.</li><li>Familiarity with Agile and Waterfall methodologies.</li><li>Strong stakeholder management skills.</li><li>Ability to manage multiple initiatives simultaneously.</li><li>Experience with project planning, risk management, and benefits tracking.</li><li>Experience supporting VBU products.</li><li>Understanding of end-to-end customer lifecycle.</li><li>Knowledge of digital channels and self-service platforms.</li><li>Experience with customer support and service management processes.</li><li>Understanding of billing and operational workflows.</li><li><strong>Results Orientation</strong></li></ul>
<p>Responsibilities related to the Program:</p><ul><li>Prepare and update progress plans each semester for all students, consulting with the program director, confirming course offerings and estimated student numbers. (1st of Aug before fall – 1st of Jan before spring to have the time and prepare schedule).</li><li>Coordinate advising of students, handle drop/add, withdrawal, petitions, and schedule clashes.</li><li>Prepare course schedules for the upcoming academic year and review with program director.</li><li>Coordinate with other program coordinators within the same school or other departments to ensure requirements for common courses are met.</li><li>Collaborate with the IT department to create courses on MOODLE, communicate enrollment to faculty and students before the start of lectures.</li><li>Collaborate with the marketing department to update content on the website, brochures, and landing page.</li><li>Receive transfer-of-credit requests and share them with the program director to review and decide on the approval of new equivalent courses.</li><li>Review accumulative GPA for students to ensure fulfillment of hours per semester.</li><li>Communicate evaluation results to the program director and dean, including early and final evaluations.</li><li>Confirm receipt of final grades from part-time instructors, ensuring proper payment of compensation when required.</li><li>Ensure accurate communication of final grades to the Registrar after director’s approval.</li><li>Check graduating students' records for any missing requirements.</li><li>Communicate corporate scholarship agreements with the Finance department before the semester starts.</li><li>Attend the monthly school council meetings, if required.</li><li>Prepare hiring requests for part-time faculty, obtaining necessary signatures before submission to HR.</li><li>Organize events related to the program and coordinate with other departments such as finance, marketing, and procurement.</li><li>Assist in preparing documents outgoing to governmental institutions. (SCEU, NAQAAE, etc).</li><li>Upload revised documents to CMS and ERP systems.</li></ul><p>Responsibilities related to Faculty Members</p><ul><li>Ensure timely communication of course enrollment and course-related information to faculty members.</li><li>Verify the accuracy of final grades submitted by instructors.</li><li>Facilitate the faculty's payment.</li></ul><p>Responsibilities related to Students:</p><ul><li>Reach out to potential students to provide them with relevant programs and admission information.</li><li>Facilitate the admission process, including receiving applications, delivering them to the program director, and announcing results for applicants.</li><li>Oversee the registration process, collaborate with IT to create NU mail accounts for students, update student records, create class lists, receive, and process forms (withdrawal, incomplete, etc.), issue graduation certificates, enrollment certificates, and other required documents.</li><li>Provide guidance and updated records to students through faculty advising, ensuring they have the necessary information about curricula, academic regulations, and university status.</li><li>Perform any other tasks assigned by the Program Director or Dean that are within the scope of the role's responsibilities.</li></ul>
<p><strong>Main Purpose</strong></p><p>The MHS Office Administrator is responsible for the effective day-to-day administration of the American Middle and High School Office and for providing high-level administrative and operational support to the Head of MHS and the Senior Leadership Team.</p><p>The role acts as a key point of coordination between students, parents, teaching staff, SLT and relevant school departments, ensuring that administrative processes, student records, communication and daily office operations are handled efficiently, accurately and professionally.</p><p><strong>Key Responsibilities</strong></p><p><strong>1. General Administration & Communication</strong></p><ul><li><p>Facilitate verbal and written communication, including messages, memos and emails, between SLT members and other staff.</p></li><li><p>Send relevant communications and announcements to MHS students.</p></li><li><p>Receive and respond to parent requests and enquiries, resolving routine matters and referring issues to the appropriate member of staff when required.</p></li><li><p>Coordinate meetings and appointments between parents, teachers, students and SLT members.</p></li><li><p>Welcome prospective parents, students and visitors and direct them to the appropriate staff member.</p></li><li><p>Prepare and send parent communications relating to student absence, detention and other relevant concerns.</p></li><li><p>Coordinate student-related queries concerning textbooks, lockers, absences, missing work and other administrative matters.</p></li><li><p>Manage MHS Lost & Found procedures and records.</p></li></ul><p><strong>2. Student Administration & Follow-Up</strong></p><ul><li><p>Coordinate and maintain records relating to academic and behavioral detentions and follow up on student attendance at assigned detentions.</p></li><li><p>Monitor and follow up on MHS discipline matters through the relevant school system.</p></li><li><p>Maintain and update student medical and sports documentation on the appropriate system and files.</p></li><li><p>Prepare and maintain records for student car slips, out-of-uniform cases, medical/nurse requests, lateness and early departure, and communicate relevant information to concerned departments.</p></li><li><p>Monitor student bus changes requested by parents and coordinate with Operations and Bus Controllers.</p></li><li><p>Manage student lockers across the Middle School.</p></li><li><p>Handle MAP results, including distribution to parents and transferring relevant scores to class-list records for the following academic year.</p></li><li><p>Send warning communications to students identified as being at risk of failing.</p></li><li><p>Follow up with students who have failed to register their attendance or have missed homeroom and ensure records are corrected as required.</p></li></ul><p><strong>3. Attendance Administration</strong></p><ul><li><p>Monitor MHS student attendance records and ensure teachers complete attendance accurately and on time.</p></li><li><p>Follow up with teachers regarding incomplete or inaccurate attendance records.</p></li><li><p>Maintain tracking records for recurring attendance-recording issues.</p></li><li><p>Follow up with students regarding missed registration or homeroom attendance and coordinate necessary corrections.</p></li></ul><p><strong>4. Systems Administration & Student Data</strong></p><ul><li><p>Work with the school's designated student information and learning management systems, including <strong>Toddle and Rediker</strong>.</p></li><li><p>Add new MHS students to the relevant systems.</p></li><li><p>Upload and maintain class lists once finalized by the Head of MHS.</p></li><li><p>Remove leavers from the relevant systems.</p></li><li><p>Add and update student timetables.</p></li><li><p>Amend course information throughout the academic year as required.</p></li><li><p>Support students with account access, including password changes and resolving account-related errors.</p></li><li><p>Support the Middle School reporting cycle by checking student data and updating grade information as required.</p></li></ul><p><strong>5. Maintenance & Operational Coordination</strong></p><ul><li><p>Receive maintenance requests from staff and the Housekeeping Supervisor.</p></li><li><p>Communicate maintenance requests to the Maintenance Department.</p></li><li><p>Maintain appropriate records and follow up on outstanding requests when necessary.</p></li><li><p>Coordinate student transportation changes with Operations and Bus Controllers in accordance with parent requests.</p></li></ul><p><strong>6. Registrar & Admissions Coordination</strong></p><ul><li><p>Liaise with the Registrar Office regarding documents required by MHS students.</p></li><li><p>Coordinate with the Registrar Office regarding new students and leavers and ensure relevant information is communicated and updated appropriately.</p></li></ul><p><strong>7. Emergency Procedures</strong></p><ul><li><p>During fire alarms or emergency evacuations, collect the required registers, proceed to the designated assembly area and ensure that all required registers are accounted for.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Qualifications & Competencies</strong></p><p>The successful candidate should demonstrate:</p><ul><li><p>Excellent organizational skills and strong attention to detail.</p></li><li><p>Strong interpersonal and relationship-building skills.</p></li><li><p>High levels of confidentiality, discretion, flexibility and reliability.</p></li><li><p>Excellent written and verbal communication skills.</p></li><li><p>A broad understanding of the school's structure, departments and administrative processes.</p></li><li><p>Ability to manage competing demands and conflicting priorities while maintaining accuracy and meeting deadlines.</p></li><li><p>Ability to use initiative, make appropriate decisions and work with authority when required.</p></li><li><p>Ability to work effectively as part of a team as well as independently.</p></li><li><p>Strong technological skills, including advanced Microsoft Office skills and familiarity with relevant school information systems.</p></li></ul><p><strong>Core Skills</strong></p><ul><li><p>Patience and professionalism</p></li><li><p>Empathy and understanding</p></li><li><p>Multitasking and prioritization</p></li><li><p>Conflict resolution</p></li><li><p>Communication</p></li><li><p>Problem-solving</p></li><li><p>Teamwork</p></li><li><p>Accuracy and attention to detail</p></li><li><p>Initiative and accountability</p></li></ul><p></p>
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Required Clark Diesel forklift drivers 3 tons and 5 tons (lengths and protrusions) for the largest industrial companies in 6th of October City. A qualification no less than average is required. Age must not exceed 45. Prepared driving license. Work in shifts of 8 hours with Friday off; in case of 12 hours, overtime is counted according to labor law. Benefits: company provides meals, transportation, health and social insurance, life insurance, housing for expatriates, and school allowance for children.
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