Role Overview

The Operations Support Specialist plays a key role in ensuring smooth daily operations by managing order processing, packaging, shipment documentation, and inventory tracking. This role is critical to maintaining accuracy, speed, and reliability across all outbound and inbound operations.

Key Responsibilities

1. Order Processing & Fulfillment

• Handle and process daily online orders from Coccarohome website.

• Manage and fulfill bulk orders from marketplaces (Amazon, Noon, etc.).

• Prepare and pack orders accurately according to company standards.

• Ensure all shipments are dispatched without errors or delays.

2. Shipping & Documentation

• Generate and manage shipping documents using internal systems.

• Handle printing of invoices, labels, and shipment forms.

• Ensure correct matching between orders and shipping documentation.

3. Systems Handling

• Update and manage orders across e-commerce and internal systems.

• Track order status from confirmation to delivery.

• Maintain accurate digital records of all transactions.

4. Inventory & Vendor Coordination

• Receive inbound shipments from suppliers and vendors.

• Verify, record, and document all incoming products accurately.

• Maintain organized tracking of inbound and outbound inventory.

5. Communication & Coordination

• Communicate effectively with internal teams (operations, customer service, and management).

• Handle email communication professionally and promptly.

• Escalate any operational issues or discrepancies when needed.

6. Operational Accuracy & Efficiency

• Maintain high attention to detail to avoid dispatch errors.

• Work efficiently under pressure, especially during high order volumes.

• Ensure smooth switching between multiple orders and tasks without mistakes.

Requirements

Required Skills & Qualifications

Technical Skills

• Good knowledge of Microsoft Excel (basic to intermediate level).

• Familiarity with handling e-commerce systems or order management tools.

• Experience using printers and QR/barcode scanners.

• Basic understanding of inventory handling processes.

Soft Skills

• Strong attention to detail and accuracy.

• Highly organized with strong time management skills.

• Ability to work under pressure and meet deadlines.

• Strong sense of responsibility and commitment.

• Effective communication skills.

Language Requirements

• Intermediate level of English (reading and writing).

Candidate Profile

• Education: Bachelor’s degree (any discipline).

• Age: 25–30 years.

• Gender: Male.

• Presentable and professional appearance.

• Highly committed, disciplined, and dedicated to full-time work.

• Must be able to work on-site (no remote or hybrid options).