Embedded Systems Engineer Jobs - Cairo Egypt

<ul><li><p><strong>Management:</strong> Manage the effective achievement of internal Audit function objectives through the leadership of the Internal Audit Team– setting individual objectives, managing performance, developing and motivating staff, provision of formal and informal feedback and appraisal – in order to maximize subordinate and the performance of the department.</p></li><li><p><strong>Budgets and Plans:</strong> Prepare and recommend the internal Audit function budget and monitor financial performance versus the budget so that the business is aware of anticipated costs/revenues, and areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon.</p></li><li><p><strong>Policies, Systems, Processes, &amp; Procedures:</strong> Implement approved departmental policies, processes, procedures and instructions to subordinates and monitor their adherence so that work is carried out in a controlled manner.</p></li><li><p><strong>Day- to-day Operations:</strong> Supervises the day-to-day operations of Internal Audit function to ensure that work processes are implemented as designed and comply with established policies, processes and procedures.&nbsp;</p></li><li><p><strong>Leadership &amp; Management</strong></p></li><li><p>Lead and manage the Internal Audit function to ensure effective achievement of departmental and organizational objectives.</p></li><li><p>Set clear objectives, manage performance, coach and develop audit managers and teams, and ensure high professional standards.</p></li><li><p>Act as a trusted advisor to senior management and business leaders.</p></li><li><p><strong>Governance, Policies &amp; Procedures</strong></p></li><li><p>Ensure the implementation and continuous enhancement of Internal Audit policies, methodologies, and procedures in line with <strong>IIA standards</strong> and best practices.</p></li><li><p>Monitor adherence to approved frameworks to ensure consistent and controlled audit execution.</p></li><li><p><strong>Strategic Planning</strong></p></li><li><p>Lead the development of the <strong>risk-based annual audit plan</strong> in coordination with senior leadership.</p></li><li><p>Ensure audit priorities are aligned with organizational risks, strategic objectives, and regulatory requirements.</p></li><li><p><strong>Audit Execution &amp; Oversight</strong></p></li><li><p>Oversee the execution of the annual audit plan, ensuring quality, consistency, and timely delivery.</p></li><li><p>Review and approve audit objectives, scope, methodologies, and audit programs.</p></li><li><p>Ensure significant audit findings, risks, and control gaps are appropriately identified, escalated, and reported.</p></li><li><p>Review audit reports and ensure clear, actionable recommendations are communicated to management.</p></li><li><p><strong>Stakeholder Management</strong></p></li><li><p>Lead discussions with senior management on audit results, risk exposures, and remediation plans.</p></li><li><p>Ensure timely follow-up on management action plans and resolution of audit findings.</p></li><li><p><strong>Systems &amp; Automation</strong></p></li><li><p>Oversee the use of <strong>GRC tools and audit automation systems</strong> to enhance audit efficiency, reporting, and data analytics capabilities.</p></li><li><p>Ensure audit documentation and working papers meet quality and compliance standards</p></li><li><p><strong>Continuous Improvement:</strong> Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.</p></li><li><p><strong>Reporting:</strong> Prepare reports timely and accurately to meet Savola and internal Audit department requirements, policies and standards.</p></li><li><p><strong>Health, Safety, &amp; Environment:</strong> Monitor the adherence to all relevant safety and environmental management procedures and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/service and responsible environmental attitude.</p></li><li><p><strong>Related Assignments:</strong> Perform other related duties or assignments as directed.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Education:&nbsp;</strong>Bachelor’s degree in accounting, Finance, Business Administration, or a related field.</p></li></ul><p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Professional certifications such as CIA, CPA, or ACCA are strongly preferred.</p><ul><li><p><strong>Language:&nbsp;</strong>Fluent in English.</p></li><li><p><strong>Skills:&nbsp;</strong>Strong expertise in internal audit standards, risk management, governance, and internal controls.</p></li></ul><p>&nbsp; &nbsp; &nbsp; &nbsp;Proven experience in leading audit teams, developing audit strategies, and managing complex audits.</p><p>&nbsp; &nbsp; &nbsp; &nbsp;Strong stakeholder management, communication, and executive reporting skills.</p><p>&nbsp; &nbsp; &nbsp; &nbsp;Hands-on experience with GRC tools and ERP systems (e.g., Oracle).</p><ul><li><p><strong>Experience:&nbsp;</strong>Minimum 10–12 years of progressive Internal Audit experience, encompassing Big Four&nbsp;exposure and proven experience in managerial and leadership roles.</p></li><li><p><strong>Location: </strong>District 5 Marakez</p></li></ul><p></p>

Company Description Pro Grow Egypt provides tailored human capital consultation services designed to help organizations achieve optimal performance. The company’s expert team has a strong scientific background and extensive project experience in human resource consulting, psychometric assessment, training, and personnel management. Pro Grow serves a wide range of sectors, including construction, hospitality, banking, manufacturing, airports, and service companies. Its services span the full HR project scope, from competency-based assessment and learning and development to recruitment and career path design. Pro Grow focuses on improving employee performance, knowledge, and stability through structured processes, systems, and data-driven HR modeling to support clients’ strategic decision-making.<br>HR & Personnel Specialist Employment Type: Full-Time Key Responsibilities Manage end-to-end recruitment for administrative and blue-collar positions. Prepare monthly payroll and income tax calculations. Handle personnel administration, social insurance, medical insurance, and labor office requirements. Develop and implement HR policies and procedures. Design and manage Performance Management and KPI systems. Prepare job descriptions and organizational structures when required. Support employee relations and disciplinary procedures. Prepare HR reports and dashboards for management. Manage HR operations for multiple client accounts while ensuring compliance with Egyptian Labor Law. <br>Qualifications Bachelor's degree in Business Administration, HR, or related field. 5+ years of comprehensive HR experience. Managing multiple companies simultaneously Strong knowledge of: Recruitment Personnel Administration Payroll Social Insurance Medical Insurance Labor Law Performance Management KPIs HR Policies Excellent Excel skills. Experience using HRIS or payroll systems. Strong communication and client relationship skills. Experience in HR outsourcing or consulting is highly preferred. <br>???? Interested candidates are invited to send their CV to:Ehab.ouf@progrow-egypt.com

Job Summary Design and develop scalable, secure, and high-performance backend systems using Java Spring Boot, transforming detailed requirements into reliable microservices and Application Programming Interfaces “APIs”. Key Responsibilities • Perform detailed requirement analysis and decomposition into implementable backend components. • Design and develop RESTful APIs and microservices using Spring Boot. • Implement core Spring ecosystem components: • Spring Web / Spring MVC • Spring Data JPA / Hibernate • Spring Security • Build event-driven and asynchronous systems using Kafka or Rabbit MQ. • Ensure high performance, scalability, and fault tolerance of backend services. • Implement caching strategies (e.g., Redis) and optimize database interactions. • Apply design patterns, clean architecture, and SOLID principles. • Integrate with external systems, APIs, and third-party services. • Implement logging, monitoring, and observability best practices. • Write clean, testable, and maintainable code. • Collaborate with frontend and mobile teams to ensure end-to-end system integration. Participate in code reviews, testing, and quality assurance activities. Qualifications Technical Skills • 5+ years of backend development experience. • Strong experience with Java (11/17+) and Spring Boot. • Good knowledge of:Spring Framework ecosystem (Spring MVC, Spring Data, Spring Security). Microservices architecture and RESTful API design. • Experience with:Relational databases (Postgre SQL / MySQL / ORACLE) Messaging systems (Kafka / Rabbit MQ) Caching (Redis) • Familiarity with CI/CD pipelines. • Basic understanding of security practices (OAuth2, JWT, OWASP). Architecture and Design Skills • Understanding of system design principles and common design patterns. • Understanding of microservices and distributed systems basics. • Ability to break down requirements into scalable and maintainable components. • Ability to write efficiently and optimized backend logic. Soft Skills • Strong problem-solving and analytical thinking. • Ability to work in a collaborative team environment. • Good communication skills. • Willingness to learn and adapt to new technologies and frameworks.

<p>Provide first-line technical support for end users via ticketing systems, phone, chat, and email. Troubleshoot and resolve Microsoft Windows operating system issues. Support and troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications. Diagnose and resolve software-related incidents and application issues. Perform basic network troubleshooting and connectivity diagnostics. Escalate complex issues to second-line support teams when required. Document incidents, troubleshooting steps, and resolutions accurately within the ticketing system. Follow IT service management processes and SLA requirements. Assist users with account-related issues, access requests, and basic system configurations. Provide excellent customer service and maintain effective communication throughout the support process. Work efficiently in a fast-paced environment while managing multiple tasks and applications simultaneously.</p><p><strong>Technical Skills</strong></p><p>Operating Systems</p><ul><li>Strong knowledge of Microsoft Windows environments.</li><li>Windows troubleshooting and end-user support.</li></ul><p>Microsoft 365</p><ul><li>Microsoft Outlook troubleshooting.</li><li>Microsoft Office applications support.</li><li>Microsoft Teams and OneDrive basic support.</li><li>Microsoft 365 user administration fundamentals.</li></ul><p>Networking</p><ul><li>Network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi, LAN/WAN).</li><li>Basic network troubleshooting and connectivity diagnostics.</li></ul><p>Cloud Technologies</p><ul><li>Basic understanding of Microsoft Azure and cloud computing concepts.</li><li>Familiarity with cloud environments and identity management fundamentals.</li></ul><p>Software Support</p><ul><li>Software installation, configuration, troubleshooting, and maintenance.</li><li>Application support and issue resolution.</li></ul><p>Soft Skills</p><ul><li>Strong verbal and written communication skills.</li><li>Excellent customer service and user support skills.</li><li>Strong troubleshooting and analytical thinking abilities.</li><li>Ability to work under pressure and manage multiple priorities.</li><li>Ability to work on multiple applications and tasks simultaneously.</li><li>Strong teamwork and collaboration skills.</li><li>Attention to detail and commitment to service quality.</li></ul><p>Preferred Skills</p><ul><li>Familiarity with ITSM tools such as Jira Service Management, or similar ticketing systems.</li><li>Basic knowledge of azure and user account management.</li><li>Understanding of ITIL concepts and Service Desk best practices.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>We are seeking a motivated and customer-focused Service Desk Analyst (L1 Support) to provide first-line technical support to end users. The successful candidate will be responsible for troubleshooting hardware, software, network, and Microsoft-related issues while delivering excellent customer service and ensuring timely resolution of incidents and service requests.</p><p><strong>Qualifications</strong></p><ul><li>Bachelor's degree or diploma in Information Technology, Computer Science, or a related field</li><li>Equivalent practical experience considered in lieu of formal education</li><li>0 - 2 years of experience in a Service Desk, Help Desk, or IT Support role</li><li>Hands-on experience supporting Microsoft Windows environments</li><li>Experience with Microsoft 365 applications (Outlook, Teams, OneDrive, Office)</li><li>Exposure to ticketing systems and ITSM workflows</li></ul>

Key Responsibilities Design, code, test and manage various applications. Collaborate with engineering team and product team to establish best products. Follow outlined standards of quality related to code and systems. Develop automated tests and conduct performance tuning. Participate in requirements analysis. Collaborate with internal teams to produce software design and architecture Write clean, scalable and well documented code using . NET programming languages. Test and deploy applications and systems. Revise, update, refactor and debug code. Improve existing software. Serve as an expert on applications and provide technical support<br><br>Job Requirements Bachelor's degree in computer science, Engineering or relevant field Min 3+ years of experience working with . NET or Application Developer. Familiarity with the . NET / . NET Core framework and SQL Server. Familiarity with architecture styles/APIs, Web Services, and Developing web. Experience developing web-based applications in C#, HTML, Java Script, VBScript/ASP, or . NET. Experience working with MS SQL Server and MySQL Knowledge of practices and procedures for full software design life cycle. Experience working in agile development environment.

We are hiring an Architectural Draftsman (FRAMECAD & LGS Specialist) to join our leading engineering services group with a state-of-the-art Prefabrication & LGS Factory. We are expanding our team and looking for a highly skilled Senior Architectural Draftsman to start immediately.<br><br>???? Key Responsibilities:<br>- Develop precise shop drawings using FRAMECAD for LGS structures.<br>- Transform architectural blueprints into detailed fabrication models ready for production.<br>- Handle technical drafting for cladding and curtain wall systems.<br>- Coordinate directly with the factory production team to ensure design accuracy.<br><br>????️ Job Requirements:<br>- Must-Have: Advanced, hands-on experience with FRAMECAD software.<br>- Proficiency in: Revit and Auto CAD.<br>- Experience: 3-4 years in a similar role (Prefab, Steel Structure, or Factory background is highly preferred).<br>- Strong attention to detail and deep understanding of modern construction systems.<br><br>???? Perks & Benefits:<br>- Working Hours: 09:00 AM to 06:00 PM.<br>- Weekend: Friday & Saturday (2 Days Off).<br>- Highly professional environment utilizing the latest construction technologies.<br><br>???? How to Apply:<br>If you fit the profile, please send your CV to omar.mohamed.mo@outlook.com with the subject line "Architectural Draftsman.

<p>We are looking for a <strong>Senior Full-Stack Developer</strong> with at least <strong>5 years of professional experience</strong> to join our systems and digital platforms development team.</p><p><strong>Technical Requirements</strong></p><ul><li><p>Strong experience in C# and ASP.NET Core.</p></li><li><p>Strong experience with Blazor.</p></li><li><p>Experience in developing and integrating RESTful APIs.</p></li><li><p>Strong experience with React.js and Tailwind CSS.</p></li><li><p>Strong experience with SQL Server and PostgreSQL.</p></li><li><p>Proficiency in Stored Procedures, Functions, and Triggers.</p></li><li><p>Experience in database design, query optimization, and performance tuning.</p></li><li><p>Experience with ADO.Net Entity Framework Core and LINQ.</p></li><li><p>Strong understanding of Authentication, Authorization, and JWT.</p></li><li><p>Experience with Git and version control.</p></li><li><p>Ability to design scalable, secure, and maintainable software solutions.</p></li><li><p>Experience with software architecture and enterprise application development.</p></li><li><p>Experience in ERP and logistics systems development is preferred.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p></p></li></ul><p><strong>Qualifications</strong></p><ul><li><p>Bachelor’s degree in Computer Science, Software Engineering, or a related field.</p></li><li><p>At least <strong>5 years of professional experience</strong> in full-stack software development.</p></li><li><p>The candidate must possess <strong>senior-level expertise</strong> in designing, developing, and maintaining enterprise software systems.</p></li><li><p>Ability to analyze business and technical requirements and translate them into effective software solutions.</p></li><li><p>Ability to write clean, secure, maintainable, and scalable code.</p></li><li><p>Strong troubleshooting and problem-solving skills.</p></li><li><p>Ability to review code and contribute to technical decisions.</p></li><li><p>Ability to work effectively within a team and meet deadlines.</p></li></ul><p>Strong communication and collaboration skills</p>

<p><strong>Document Management</strong></p><ul><li><p>Receive, register, and distribute incoming and outgoing documents (RFIs, drawings, submittals, letters).</p></li><li><p>Maintain updated records of all project documents, including:</p><ul><li><p>Shop Drawings</p></li><li><p>Material Submittals</p></li><li><p>RFIs / MOMs / NCRs</p></li><li><p>Transmittals &amp; Correspondence</p></li><li><p>As-built documents and final handover packages</p></li></ul></li></ul><p><strong>Filing &amp; Archiving</strong></p><ul><li><p>Ensure all documents are accurately filed (hard copy &amp; soft copy) in accordance with the document control procedure.</p></li><li><p>Maintain logical and secure archiving systems with easy retrieval paths.</p></li></ul><p><strong>Tracking &amp; Reporting</strong></p><ul><li><p>Track the status of submitted documents (pending, approved, rejected).</p></li><li><p>Maintain logs for submissions, approvals, revisions, and re-submissions.</p></li><li><p>Notify relevant departments of approaching deadlines or outstanding documents.</p></li></ul><p><strong>Coordination</strong></p><ul><li><p>Coordinate with technical, procurement, and site teams for timely document submissions.</p></li><li><p>Communicate with consultants/main contractors for document submission protocols.</p></li></ul><p>Ensure document templates and formats comply with project/client standards.</p><p><strong>Requirements</strong></p><p><strong>A- Technical competencies required</strong></p><p>Diploma or Bachelor's degree in Business Administration, Engineering, or related field.</p><p><strong>2–4 years</strong> of experience in document control within construction or ELV/LC projects.</p><p>Familiarity with document control systems (e.g., Aconex, EDMS, or internal systems).</p><p>Good knowledge of MS Office (especially Excel &amp; Outlook).</p><p><strong>B- Behavioral Competencies required</strong></p><p>Excellent communication skills (verbal and written).</p><p>Proficient in MS Office, especially Excel and reporting tools.</p><p>Strong leadership, problem-solving, and analytical skills.</p><p>Ability to work under pressure and manage cross-functional teams.</p><p>&nbsp;</p>

<p>Review HVAC design submissions from contractors, including air-conditioning, ventilation, and smoke-management systems. Ensure designs comply with project specifications and international standards such as ASHRAE and SMACNA. Review cooling and heating load calculations, equipment sizing, duct sizing, and static-pressure calculations. Evaluate system performance, energy efficiency, and the selection of chillers, AHUs, FCUs, and ventilation equipment. Review HVAC shop drawings, equipment layouts, and material submittals. Respond to contractors technical queries and provide appropriate engineering guidance. Coordinate HVAC activities with architectural, structural, electrical, and other MEP disciplines. Ensure compliance with UAE regulations, Dubai Municipality requirements, and Civil Defense standards, particularly for smoke-extraction and pressurization systems. Support project requirements through short-duration business travel to the UAE when required.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 10 years of experience in HVAC system design, technical review, and supervision.</li><li>Previous Middle East experience is mandatory.</li><li>Good understanding of international HVAC codes and standards, particularly ASHRAE and SMACNA.</li><li>Experience working with an engineering consultancy firm</li><li>Bachelor s degree in Mechanical Engineering, Building Services Engineering, or a related discipline.</li><li>Strong knowledge of HVAC design calculations, equipment selection, ductwork, ventilation, and smoke-management systems.</li><li>Familiarity with UAE local regulations, Dubai Municipality requirements, and Civil Defense codes.</li><li>Experience reviewing technical submissions, shop drawings, equipment layouts, and material submittals.</li><li>Strong coordination, technical problem-solving, and communication skills.</li><li>Willingness to travel to the UAE for short assignments.</li></ul>

<ul><li><p>Lead, coach, and motivate a team of Digital Sales Executives to achieve sales targets and business objectives.</p></li><li><p>Monitor daily sales activities, productivity, and performance KPIs to ensure consistent results.</p></li><li><p>Conduct regular coaching sessions, call monitoring, and performance reviews to improve team effectiveness.</p></li><li><p>Support team members in handling complex customer inquiries and objections to maximize conversion rates.</p></li><li><p>Ensure timely follow-up on leads and maintain high standards of customer experience.</p></li><li><p>Track sales performance, analyze results, and provide recommendations for continuous improvement.</p></li><li><p>Prepare and submit regular sales reports and forecasts to management.</p></li><li><p>Coordinate with other departments to ensure smooth customer journeys and operational efficiency.</p></li><li><p>Assist in onboarding and training new team members on products, systems, and sales techniques.</p></li><li><p>Maintain accurate records of team activities, sales performance, and customer interactions within CRM systems.</p></li><li><p>Drive team engagement and foster a positive, high-performance sales culture.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Proven experience in telesales, inside sales, or digital sales, with at least 1–2 years in a supervisory or team leadership role.</p></li><li><p>Strong track record of achieving and exceeding sales targets.</p></li><li><p>Excellent coaching, leadership, and people management skills.</p></li><li><p>Strong analytical and problem-solving abilities.</p></li><li><p>Experience using CRM systems and sales reporting tools.</p></li><li><p>Excellent communication, negotiation, and interpersonal skills.</p></li><li><p>Ability to manage multiple priorities in a fast-paced environment.</p></li><li><p>Bachelor’s degree in Business Administration or a related field.</p></li></ul><p></p>

<p>Build and maintain a multi-product portal serving multiple integrated products with unified navigation, dynamic feature toggling and shared workflows. You will develop complex interactive visualizations including an identity graph explorer, segment builder UI and real-time analytics dashboards, create and maintain a comprehensive design system of reusable, accessible and performant components, and implement advanced frontend performance optimizations. You will also build complex form systems with dynamic validation and multi-step workflows, and collaborate with Backend, Product and UX teams to translate complex requirements into intuitive, high-performance interfaces.</p><p><strong>Requirements</strong></p><ul><li><p>5+ years of hands-on frontend development experience dedicated to React/TypeScript</p></li><li><p>Proven production experience building visual editors, workflow builders or node-based UIs (React Flow, JointJS, Rete.js, Flume or custom implementations)</p></li><li><p>Expertise in complex state management: Zustand, Jotai, Redux Toolkit or similar at scale with real-time sync</p></li><li><p>Advanced TypeScript proficiency: generics, conditional types, mapped types, type guards, discriminated unions</p></li><li><p>Strong understanding of React internals: fiber architecture, reconciliation, concurrent features, Suspense</p></li><li><p>Production experience testing complex UI: Jest, React Testing Library, Playwright/Cypress for E2E</p></li><li><p>Experience with advanced frontend performance optimization: virtualization for large lists and graphs, code splitting, lazy loading and rendering optimization</p></li><li><p>Experience building and maintaining design systems with reusable, accessible and performant components</p></li><li><p>Experience building complex form systems with dynamic validation, conditional logic and multi-step workflows</p></li></ul><p></p>

<ul><li><p>Leading and supervising the Fire Fighting &amp; Fire Alarm Systems Section to ensure successful project execution.</p></li><li><p>Managing projects in the Oil &amp; Gas sector, ensuring strict compliance with industry standards, HSE protocols, and project timelines.</p></li><li><p>Overseeing the preparation and submission of technical proposals, tender packages, and commercial bids.</p></li><li><p>Reviewing and approving invoices, progress payment certificates (Moustakhalasat), and financial documentation for clients and subcontractors.</p></li><li><p>Handling pricing, estimation, and cost analysis for fire protection and detection systems.</p></li><li><p>Managing relationships and communication with project owners, EPC contractors, and key stakeholders in the petroleum sector.</p></li><li><p>Coordinating with local and international suppliers/vendors for equipment procurement, technical inquiries, and negotiations.</p></li><li><p>Leading, mentoring, and coordinating technical teams both in the office (engineering/technical office) and on site.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Mechanical, Electrical, or Fire Protection Engineering (or equivalent).</p></li><li><p>Strong background and proven experience within the Oil &amp; Gas / Petroleum sector.</p></li><li><p>Proven experience as a Section Head or Team Leader in Fire Fighting and Fire Alarm Systems design, engineering, and execution.</p></li><li><p>Solid experience in project management, estimation, pricing, technical submittals, and payment certificates</p></li><li><p>Proven record in client/owner relations and dealing with local and international vendors.</p></li><li><p>Demonstrated leadership ability to manage site and office engineers effectively.</p></li><li><p>Proficiency in relevant design software (e.g., AutoCAD, Elite, Hydraulic calculations) and NFPA/international codes.</p></li><li><p>Fluency in English (written and spoken) for international vendor coordination and reporting.</p></li></ul><p></p>

<ul><li><p>Responsible of preparing detailed shop drawings&nbsp; for mechanical systems (HVAC, plumbing, firefighting).</p></li><li><p>Conduct design review for drawings &amp; calculation for mechanical systems&nbsp;(HVAC, plumbing, firefighting).</p></li><li><p>Responsible &amp; capable to deliver design package for a project if required.</p></li><li><p>Coordinate with other disciplines to avoid clashes and ensure proper integration.</p></li><li><p>Update drawings based on consultant comments, site conditions, or coordination meetings.</p></li><li><p>Assist in preparing as-built drawings and ensuring compliance with approved redlines and site modifications.</p></li><li><p>Follow up on drawing submittals, approvals, and maintain logs of revisions and submissions.</p></li><li><p>Ensure that all mechanical drawings comply with relevant codes, standards, and project requirements.</p></li><li><p>Review the material submittals and purchasing orders for mechanical system.</p></li><li><p>Work closely with the procurement and site execution teams to reflect accurate and practical installation details.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Mechanical Engineering from an accredited university.</p></li><li><p>10-15 years of experience in mechanical design and/or shop drawing preparation in contracting or engineering firms, Strong design background is an advantage.</p></li><li><p>Strong proficiency in <strong>AutoCAD &amp; Revit</strong>; knowledge of Navisworks is a plus.</p></li><li><p>Knowledge of mechanical systems (HVAC, plumbing, fire fighting) and related international standards (ASHRAE, NFPA, SMACNA, SBC, IBC, …etc).</p></li><li><p>Attention to detail and capable to deliver accurate drawings/documentations.</p></li><li><p>Good communication and teamwork skills.</p></li><li><p>Ability to manage multiple projects and meet tight deadlines.</p></li></ul><p></p>

<ul><li><p>Responsible of preparing detailed shop drawings&nbsp; for mechanical systems (HVAC, plumbing, firefighting).</p></li><li><p>Conduct design review for drawings &amp; calculation for mechanical systems&nbsp;(HVAC, plumbing, firefighting).</p></li><li><p>Responsible &amp; capable to deliver design package for a project if required.</p></li><li><p>Coordinate with other disciplines to avoid clashes and ensure proper integration.</p></li><li><p>Update drawings based on consultant comments, site conditions, or coordination meetings.</p></li><li><p>Assist in preparing as-built drawings and ensuring compliance with approved redlines and site modifications.</p></li><li><p>Follow up on drawing submittals, approvals, and maintain logs of revisions and submissions.</p></li><li><p>Ensure that all mechanical drawings comply with relevant codes, standards, and project requirements.</p></li><li><p>Review the material submittals and purchasing orders for mechanical system.</p></li><li><p>Work closely with the procurement and site execution teams to reflect accurate and practical installation details.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Mechanical Engineering from an accredited university.</p></li><li><p>10-15 years of experience in mechanical design and/or shop drawing preparation in contracting or engineering firms, Strong design background is an advantage.</p></li><li><p>Strong proficiency in <strong>AutoCAD &amp; Revit</strong>; knowledge of Navisworks is a plus.</p></li><li><p>Knowledge of mechanical systems (HVAC, plumbing, fire fighting) and related international standards (ASHRAE, NFPA, SMACNA, SBC, IBC, …etc).</p></li><li><p>Attention to detail and capable to deliver accurate drawings/documentations.</p></li><li><p>Good communication and teamwork skills.</p></li><li><p>Ability to manage multiple projects and meet tight deadlines.</p></li></ul><p></p>

<ul><li><p>Lead and support field service activities, including installation, commissioning, preventive maintenance (PPM), corrective maintenance, and emergency repairs.</p></li><li><p>Act as the technical escalation point (Level 2/3) for complex troubleshooting.</p></li><li><p>Ensure compliance with manufacturer standards, company procedures, and HSE requirements.</p></li><li><p>Participate in major installations, testing, commissioning, and customer handover.</p></li><li><p>Provide technical coaching and guidance to the service team.</p></li></ul><ul><li><p>Plan and allocate daily and weekly service schedules.</p></li><li><p>Optimize manpower utilization and monitor team productivity.</p></li><li><p>Approve leave requests, field expenses, overtime, and local travel in line with company policies.</p></li><li><p>Monitor service quality, KPIs, reporting, and timely completion of assigned activities.</p></li><li><p>Conduct monthly performance evaluations and recommend development, rewards, or corrective actions.</p></li></ul><ul><li><p>Build a high-performance, customer-focused team culture.</p></li><li><p>Ensure professional conduct, safety compliance, and excellent customer communication.</p></li><li><p>Resolve technical and operational challenges while maintaining high customer satisfaction.</p></li><li><p>Support recruitment, onboarding, coaching, and continuous development of engineers and technicians.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's Degree in Engineering (Electrical, Electronics, Mechanical, or equivalent).</p></li><li><p>Minimum <strong>8 years</strong> of Field Service experience, including at least <strong>3 years in a supervisory or team leadership role</strong>.</p></li><li><p>Preferable Hands-on experience with security systems is highly preferred (X-ray Scanners, Metal Detectors, Access Control, Barriers, Bollards, etc.).</p></li><li><p>Strong troubleshooting skills in electrical, electronic, mechanical, and software systems.</p></li><li><p>Excellent leadership, planning, communication, coaching, and customer relationship skills.</p></li><li><p>Proficient in Microsoft Office and service reporting systems.</p></li><li><p>Willingness to travel as required.</p></li></ul><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Define operational scope and procedures for IT service handover, ensuring consistent execution and adherence to established standards Deliver comprehensive IT support across all service levels, including 1st level service desk, 2nd level technical support, and 3rd level assistance for complex IT solutions Manage and prioritize Service Requests and Incidents, ensuring timely resolution and optimal resource allocation Administer, monitor, and operate existing IT systems and infrastructure to maintain optimal performance and availability Develop, approve, and maintain IT continuity and disaster recovery plans to ensure business resilience Administer user identity and access management, controlling system access and maintaining security protocols Ensure security protection and implement technical solutions for all IT systems, maintaining compliance with organizational security standards</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's Degree in Computer Engineering, Computer Science, or Information Technology.</li><li>1 year of experience in IT Infrastructure, IT Support, or junior System Administration (relevant internships will be considered).</li><li>Foundational knowledge and basic hands-on exposure to IT infrastructure management, including Windows Server, Active Directory, DNS, DHCP, Microsoft 365 administration, and basic virtualization concepts (e.g., VMware vSphere or Hyper-V).</li><li>Solid understanding of networking fundamentals (TCP/IP, VLANs, Routing/Switching) with exposure to Cisco equipment, IP Telephony, or cloud environments like Microsoft Azure.</li><li>Strong troubleshooting, analytical, and problem-solving skills, with a basic understanding of IT Service Management (ITSM) ticketing systems and ITIL best practices.</li></ul><p></p></section>

<p>• Manage day-to-day technical and maintenance operations across campus facilities.<br>• Oversee preventive and corrective maintenance activities for building systems.<br>• Supervise HVAC, electrical, plumbing, fire safety, and security systems.<br>• Support facility upgrades, renovations, and engineering projects from planning to completion.<br>• Ensure compliance with safety regulations, building codes, and EHS standards.<br>• Maintain accurate maintenance records, equipment inventories, and service contracts.</p>

Who we are?- onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.-Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.-Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.<br>Job Summary The Channels and Beyond Banking Support Manager is responsible for ensuring the availability, performance, and operational support of digital banking channels and beyond banking platforms. The role oversees the support, maintenance, and continuous improvement of customer-facing systems, including loyalty and customer engagement solutions, campaign management platforms, and personal finance management services, ensuring seamless customer experiences and alignment with business objectives.<br>Key Responsibilities<br>Digital Channels & Beyond Banking Support Manage and provide L2/L3 support for digital banking channels, including mobile banking, internet banking, APIs, and beyond banking ecosystems. Monitor system health, availability, and performance to ensure compliance with SLAs. Coordinate incident management, root cause analysis, and problem resolution with internal teams and vendors. Plan and execute upgrades, patches, and release activities.<br>Loyalty & Customer Engagement Systems Support and maintain loyalty platforms, rewards programs, and customer engagement solutions. Ensure seamless integration between loyalty systems and banking channels. Monitor campaign effectiveness, customer segmentation, and engagement metrics. Collaborate with business teams to enhance customer retention and loyalty initiatives.<br>Campaign Management Manage and support campaign management platforms used for targeted marketing and customer communication. Ensure campaign execution, data integrity, and timely delivery across channels. Troubleshoot issues related to campaign workflows, customer targeting, and reporting. Coordinate with marketing and analytics teams to optimize campaign performance.<br>Personal Finance Management (PFM) Support Personal Finance Management solutions, including budgeting, spending analysis, financial insights, and aggregation services. Ensure data accuracy and secure integration with core banking and external systems. Work with business stakeholders to enhance customer financial wellness capabilities. Monitor system performance and address customer-impacting issues promptly.<br>Operations & Service Management Ensure compliance with ITIL processes including incident, problem, change, and release management. Maintain operational procedures, runbooks, and knowledge base documentation. Coordinate with vendors and third-party providers for issue resolution and service improvements. Provide on-call support and participate in major incident management activities.<br>Continuous Improvement Identify opportunities to automate support processes and improve operational efficiency. Analyze trends and recommend enhancements to increase system stability and customer satisfaction. Participate in digital transformation initiatives and new product rollouts.<br>Required Qualifications Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.7+ years of experience supporting digital banking applications or customer engagement platforms. Experience with digital channels, mobile banking, internet banking, and API-based ecosystems. Hands-on experience with:Loyalty and rewards management systems. Customer engagement and campaign management platforms. Personal Finance Management (PFM) solutions. Incident, problem, and change management processes. Strong troubleshooting and analytical skills. Experience working with vendors and cross-functional teams. Familiarity with ITIL practices and service management tools.<br>Preferred Skills Understanding of Open Banking and API integrations. Experience with SQL, Splunk, monitoring tools, and middleware technologies. Knowledge of Dev Ops, CI/CD pipelines, and cloud platforms. ITIL Foundation certification or equivalent.

<ul style="font-size: 11px;"><li style="font-size: 11px;">1+ years of corporate setting Windows, Mac or Linux Operating systems support experience</li><li style="font-size: 11px;">Experience troubleshooting integrated and interdependent computer systems</li><li style="font-size: 11px;">Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs</li><li style="font-size: 11px;">CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications</li><li style="font-size: 11px;">Experience in a dynamic environment with a high degree of customer service</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

<ul><li><p> Install and configure software and hardware</p></li><li><p> Manage network servers and technology tools</p></li><li><p> Set up accounts and workstations</p></li><li><p> Monitor performance and maintain systems according to requirements</p></li><li><p> Troubleshoot issues and outages</p></li><li><p> Ensure security through access controls, backups and firewalls</p></li><li><p> Upgrade systems with new releases and models</p></li><li><p> Develop expertise to train staff on new technologies</p></li><li><p> Build an internal wiki with technical documentation, manuals and IT policies</p></li></ul><p></p>