• Lead and support field service activities, including installation, commissioning, preventive maintenance (PPM), corrective maintenance, and emergency repairs.

• Act as the technical escalation point (Level 2/3) for complex troubleshooting.

• Ensure compliance with manufacturer standards, company procedures, and HSE requirements.

• Participate in major installations, testing, commissioning, and customer handover.

• Provide technical coaching and guidance to the service team.

• Plan and allocate daily and weekly service schedules.

• Optimize manpower utilization and monitor team productivity.

• Approve leave requests, field expenses, overtime, and local travel in line with company policies.

• Monitor service quality, KPIs, reporting, and timely completion of assigned activities.

• Conduct monthly performance evaluations and recommend development, rewards, or corrective actions.

• Build a high-performance, customer-focused team culture.

• Ensure professional conduct, safety compliance, and excellent customer communication.

• Resolve technical and operational challenges while maintaining high customer satisfaction.

• Support recruitment, onboarding, coaching, and continuous development of engineers and technicians.

Requirements

• Bachelor's Degree in Engineering (Electrical, Electronics, Mechanical, or equivalent).

• Minimum 8 years of Field Service experience, including at least 3 years in a supervisory or team leadership role.

• Preferable Hands-on experience with security systems is highly preferred (X-ray Scanners, Metal Detectors, Access Control, Barriers, Bollards, etc.).

• Strong troubleshooting skills in electrical, electronic, mechanical, and software systems.

• Excellent leadership, planning, communication, coaching, and customer relationship skills.

• Proficient in Microsoft Office and service reporting systems.

• Willingness to travel as required.