Economic Analyst Jobs in Egypt
2308 Jobs Found
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<b>Line of Service</b><br>Advisory<br><b>Industry/Sector</b><br>Technology<br><b>Specialism</b><br>Advisory - Other<br><b>Management Level</b><br>Manager<br><b>Job Description & Summary</b><br>PwC is seeking a PMIS Business Analyst to support large-scale capital projects and infrastructure programs in designing and implementing enterprise Project Management Information Systems (PMIS).<br>The role focuses on aligning project controls, PMO governance, and digital platforms (e.g., Primavera Unifier, P6, ERP integrations) to enable effective cost, schedule, risk, and contract management across complex portfolios.<br><b>Key Responsibilities</b><br><b>Business Analysis & Requirements</b><br>• Elicit, analyze, and document business requirements through workshops, interviews, and process reviews<br>• Translate business needs into functional and non-functional system requirements<br>• Develop and maintain documentation such as BRDs, SRS, user stories, process maps, and solution design documents<br>• Perform gap analysis between current and future-state processes<br><b>PMIS Design & Configuration</b><br>• Support and/or lead configuration of PMIS platforms (e.g., Primavera Unifier, P6, Aconex, CostOS)<br>• Design workflows, business processes, cost templates, and approval structures<br>• Define data structures, forms, and governance frameworks<br>• Support deployment of PMIS across projects and departments<br><b>System Integration & Data Management</b><br>• Coordinate integrations between PMIS and enterprise systems (ERP, scheduling tools, document management systems)<br>• Support data migration, validation, and quality assurance<br>• Ensure data accuracy, governance, and compliance standards<br><b>Testing & Deployment</b><br>• Develop test scenarios and support system testing<br>• Lead or support User Acceptance Testing (UAT)<br>• Manage defect tracking and resolution coordination<br>• Support go-live activities and stabilization<br><b>Reporting & Performance Insights</b><br>• Define and develop dashboards and KPIs (e.g., Power BI or native PMIS reporting tools)<br>• Support executive and operational reporting needs<br>• Ensure alignment of reporting structures with governance frameworks<br><b>Stakeholder & Vendor Management</b><br>• Act as liaison between business users, IT teams, and external vendors<br>• Support vendor coordination and issue resolution<br>• Facilitate workshops and governance meetings<br>• Provide advisory support on PMIS best practices<br><b>Adoption & Continuous Improvement</b><br>• Support change management and user onboarding<br>• Develop and deliver user training sessions<br>• Identify opportunities for system enhancements and process optimization<br>• Contribute to digital transformation initiatives<br><b>Systems & Tools Exposure (One or More)</b><br>• Oracle Primavera Unifier<br>• Primavera P6 EPPM<br>• Aconex<br>• CostOS<br>• ERP systems (SAP, Oracle, MS Dynamics, etc.)<br>• Reporting tools (Power BI, BI platforms)<br><b>Core Competencies</b><br>• Strong business analysis and documentation skills<br>• Understanding of project lifecycle and project controls (cost, schedule, change, risk)<br>• Process mapping and governance alignment<br>• Analytical and problem-solving mindset<br>• Stakeholder communication and facilitation skills<br>• Understanding of system configuration concepts<br>• Attention to detail and data accuracy<br><b>Qualifications</b><br>• Bachelor's degree in Engineering, Construction Management, Information Systems, Business, or related field<br>• Relevant certifications are advantageous (PMP, CBAP, Primavera certifications, Agile, ITIL, etc.)<br><b>Experience & Skills</b><br><ul><li>5+ years' experience in PMIS, project controls, or capital project digital transformation.</li><li>Experience with Primavera Unifier, Primavera P6, or equivalent PMIS platforms.</li><li>Strong understanding of cost control, scheduling, change management, contracts, and risk processes.</li><li>Experience working with ERP integrations and enterprise reporting environments.</li><li>Strong stakeholder management and workshop facilitation skills.</li></ul><br><b>Education </b>(if blank, degree and/or field of study not specified)<br>Degrees/Field of Study required:<br>Degrees/Field of Study preferred:<br><b>Certifications </b>(if blank, certifications not specified)<br><b>Required Skills</b><br><b>Optional Skills</b><br>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Improvement, Change Control Processes, Coaching and Feedback, Communication, Costing, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Kanban (Project Management), Learning Agility, Optimism, Plan of Action and Milestones (POA&M), Process Mapping, Process Standardization, Professional Courage {+ 28 more}<br><b>Desired Languages </b>(If blank, desired languages not specified)<br><b>Travel Requirements</b><br>Not Specified<br><b>Available for Work Visa Sponsorship?</b><br>No<br><b>Government Clearance Required?</b><br>No<br><b>Job Posting End Date</b><br> </div>
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<b>Line of Service</b><br>Advisory<br><b>Industry/Sector</b><br>Technology<br><b>Specialism</b><br>Advisory - Other<br><b>Management Level</b><br>Senior Associate<br><b>Job Description & Summary</b><br>PwC is seeking a PMIS Business Analyst to support large-scale capital projects and infrastructure programs in designing and implementing enterprise Project Management Information Systems (PMIS).<br>The role focuses on aligning project controls, PMO governance, and digital platforms (e.g., Primavera Unifier, P6, ERP integrations) to enable effective cost, schedule, risk, and contract management across complex portfolios.<br>In product management, you will be the general manager of commercial and internal products. You will sit at the intersection of the business, user experience, and the technologies that solve our customer and end-user problems; confirming they meet market demands and drive business growth. You will design, develop and manage activities for a specific product or group of products from product definition and planning through production, release, and end of life. Your involvement will last throughout all stages of a product's lifecycle including modifications, upgrades, maintenance of the product or product line. For commercial products, it also includes commercialization, go-to-market planning, sales, and other key business support activities.<br><b>Key Responsibilities</b><br><b>Business Analysis & Requirements</b><br>• Elicit, analyze, and document business requirements through workshops, interviews, and process reviews<br>• Translate business needs into functional and non-functional system requirements<br>• Develop and maintain documentation such as BRDs, SRS, user stories, process maps, and solution design documents<br>• Perform gap analysis between current and future-state processes<br><b>PMIS Design & Configuration</b><br>• Support and/or lead configuration of PMIS platforms (e.g., Primavera Unifier, P6, Aconex, CostOS)<br>• Design workflows, business processes, cost templates, and approval structures<br>• Define data structures, forms, and governance frameworks<br>• Support deployment of PMIS across projects and departments<br><b>System Integration & Data Management</b><br>• Coordinate integrations between PMIS and enterprise systems (ERP, scheduling tools, document management systems)<br>• Support data migration, validation, and quality assurance<br>• Ensure data accuracy, governance, and compliance standards<br><b>Testing & Deployment</b><br>• Develop test scenarios and support system testing<br>• Lead or support User Acceptance Testing (UAT)<br>• Manage defect tracking and resolution coordination<br>• Support go-live activities and stabilization<br><b>Reporting & Performance Insights</b><br>• Define and develop dashboards and KPIs (e.g., Power BI or native PMIS reporting tools)<br>• Support executive and operational reporting needs<br>• Ensure alignment of reporting structures with governance frameworks<br><b>Stakeholder & Vendor Management</b><br>• Act as liaison between business users, IT teams, and external vendors<br>• Support vendor coordination and issue resolution<br>• Facilitate workshops and governance meetings<br>• Provide advisory support on PMIS best practices<br><b>Adoption & Continuous Improvement</b><br>• Support change management and user onboarding<br>• Develop and deliver user training sessions<br>• Identify opportunities for system enhancements and process optimization<br>• Contribute to digital transformation initiatives<br><b>Systems & Tools Exposure (One or More)</b><br>• Oracle Primavera Unifier<br>• Primavera P6 EPPM<br>• Aconex<br>• CostOS<br>• ERP systems (SAP, Oracle, MS Dynamics, etc.)<br>• Reporting tools (Power BI, BI platforms)<br><b>Core Competencies</b><br>• Strong business analysis and documentation skills<br>• Understanding of project lifecycle and project controls (cost, schedule, change, risk)<br>• Process mapping and governance alignment<br>• Analytical and problem-solving mindset<br>• Stakeholder communication and facilitation skills<br>• Understanding of system configuration concepts<br>• Attention to detail and data accuracy<br><b>Qualifications</b><br>• Bachelor's degree in Engineering, Construction Management, Information Systems, Business, or related field<br>• Relevant certifications are advantageous (PMP, CBAP, Primavera certifications, Agile, ITIL, etc.)<br><b>Experience & Skills</b><br><ul><li>5+ years' experience in PMIS, project controls, or capital project digital transformation.</li><li>Experience with Primavera Unifier, Primavera P6, or equivalent PMIS platforms.</li><li>Strong understanding of cost control, scheduling, change management, contracts, and risk processes.</li><li>Experience working with ERP integrations and enterprise reporting environments.</li><li>Strong stakeholder management and workshop facilitation skills.</li></ul><br><b>Education </b>(if blank, degree and/or field of study not specified)<br>Degrees/Field of Study required:<br>Degrees/Field of Study preferred:<br><b>Certifications </b>(if blank, certifications not specified)<br><b>Required Skills</b><br><b>Optional Skills</b><br>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Modeling, Communication, Competitive Analysis, Creativity, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Digitization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Marketing Management, Market Research, Market Trends, Operationalization, Optimism {자세히(17)}<br><b>Desired Languages </b>(If blank, desired languages not specified)<br><b>Travel Requirements</b><br>Not Specified<br><b>Available for Work Visa Sponsorship?</b><br>No<br><b>Government Clearance Required?</b><br>No<br><b>Job Posting End Date</b><br> </div>
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<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p><br> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p><br> <p><b>Overview of the role:</b></p><br> <p>Support the Financial Planning & Analysis (FP&A) function by managing budgeting, forecasting, financial reporting, and business performance analysis across the ResiComm business. The role is responsible for supporting the end-to-end financial planning cycle, preparing accurate financial insights, performance reports, and analytical outputs, while partnering with cross-functional teams and Regional Finance to meet reporting requirements. The position plays a key role in enhancing financial planning and reporting processes, supporting business performance and strategic decision-making, ensuring compliance with Group finance policies and accounting standards, and driving continuous improvement across the finance function.</p><br> <p><b>What you will do:</b></p><br> <ul><li>Support the monthly financial reporting and closing process by preparing accurate financial reports, monitoring balance sheet integrity, and performing detailed account analysis.</li><li>Prepare monthly management reporting packages and financial performance analyses to support business reviews and management decision-making.</li><li>Conduct financial analysis across key business cycles, including sales, leasing, working capital, and project financing, providing actionable insights to support business performance.</li><li>Support the annual budgeting process, rolling forecasts, long-term business planning, and cash flow forecasting to ensure alignment with business objectives.</li><li>Partner with Treasury and key stakeholders to support project funding requirements, cash flow management, and financial planning activities.</li><li>Monitor business performance through variance analysis, financial reporting, and performance reviews, identifying risks, opportunities, and improvement initiatives.</li><li>Prepare financial reports, schedules, and analytical models to support strategic planning, business decisions, and internal and external reporting requirements.</li><li>Collaborate with Business Teams, Shared Services, Regional Finance, Group Finance, and internal stakeholders to deliver accurate financial reporting and analysis while supporting business requirements.</li><li>Contribute to finance transformation initiatives, including reporting automation, system enhancements, and process improvement projects to strengthen financial planning and reporting capabilities.</li></ul> <p><b>Required Skills to be successful:</b></p><br> <ul><li>3+ years of experience in Credit Control, Accounts Receivable, Finance, or Accounting, with experience managing customer collections, debt recovery, and receivables within a corporate environment.</li><li>Proven experience in credit control, collections, customer account management, reconciliations, aging analysis, and reducing overdue receivables while maintaining strong customer relationships.</li><li>Hands-on experience with ERP systems, preferably SAP or Yardi, with the ability to manage financial records, customer accounts, and reporting efficiently.</li><li>Strong analytical, problem-solving, and organizational skills, with the ability to manage multiple priorities, large customer portfolios, and meet reporting deadlines.</li><li>Experience supporting business operations through financial analysis, customer account reviews, billing support, and cross-functional collaboration.</li><li>Excellent communication and negotiation skills, with the ability to engage effectively with corporate clients, high-net-worth individuals, and internal stakeholders.</li><li>Advanced Microsoft Excel skills, including experience managing large datasets, databases, and financial reporting.</li></ul> <p><b>What equips you for the role:</b></p><br> <ul><li>Bachelor's degree in Accounting, Finance, Commerce, or a related discipline. A postgraduate qualification is considered an advantage.</li><li>1–3 years of experience in Finance, Accounting, or Financial Planning & Analysis, with experience in the Real Estate industry considered a plus. Exposure to the Real Estate, Construction, or Project Management sectors is preferred.</li><li>Strong understanding of management reporting, budgeting, forecasting, financial analysis, and accounting principles.</li><li>Knowledge of Egyptian Accounting Standards (EAS), IAS/IFRS, financial statement preparation, and financial reporting best practices.</li><li>Experience working with ERP financial systems, preferably SAP and Yardi.</li><li>Professional qualifications such as CPA, CA, CMA, ACCA, CFA, CIMA, or an MBA are considered an advantage.</li></ul> <p><b>About Al-Futtaim Group Real Estate</b></p><br> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p><br> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p><br> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p><br><p>For further information, and to apply, please visit our website via the “Apply” button below.</p><br><br> </div>
<strong>Job Description<br><br></strong><strong>About TaskUs:</strong> TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.<br><br>The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.<br><br>It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.<br><br><strong>What We Offer:</strong> At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.<br><br><strong>Job Overview<br><br></strong>The Sales Quality Analyst is responsible for monitoring and evaluating agent-customer sales interactions to ensure they meet compliance, quality, and performance standards . This role is essential for driving continuous improvement, ensuring calls are handled with professionalism and accuracy, and supporting agents for success within the sales/reactivation environment .<br><br><strong>Core Responsibilities<br><br></strong><ul><li> Quality Evaluation and Auditing: Review and assess calls/interactions to ensure compliance, consistency, and high customer experience standards . This includes performing Quality Audits on a targeted sample of interactions to check policy adherence, closure rates, and scrub performed customer satisfaction (CSAT) or Net Promoter Score (NPS) . </li><li> Strategic Coaching and Feedback: Transform raw evaluation data into actionable, human-centric coaching . Provide constructive feedback to agents to discuss their QA score, opportunities, and celebrate wins . Document all coaching sessions and next steps to track agent development and ensure accountability . </li><li> Trend Analysis & Reporting: Generate detailed quality reports, maintain records, and identify recurring or systemic issues by leveraging evaluation data . Provide inputs, based on audits, for briefings and training need identification . </li><li> Compliance Oversight: Ensure agents follow all legal and internal compliance requirements during sales calls . </li><li> Dispute Resolution (If applicable): Act as the final judge when an Agent challenges a score, reviewing the interaction, providing human context, and adjusting scores if a nuanced detail was missed . </li><li> Continuous Improvement: Partner with coordinators or management to continuously refine the AI's grading rubric or process standards as business goals change . Suggest process and system improvements based on common customer concerns or identified defects . </li><li> Ad Hoc Tasks: Support quality-related projects, process improvements, or other tasks as assigned by management .<br><br></li></ul><strong>Qualifications & Skills<br><br></strong><ul><li> Experience in measuring, analyzing, and tracking quality and agent metrics . </li><li> Minimum of 1-year experience as a Quality Analyst . </li><li> Strong attention to detail, analytical, and problem-solving skills . </li><li> Ability to provide clear, actionable, and constructive feedback in an assertive manner . </li><li> Excellent written and verbal communication, documentation, and reporting skills . </li><li> Ability to adapt quickly to process changes and a continuous improvement mindset . </li><li> Familiarity with AI-assisted QA tools or call monitoring software is a plus . </li><li> Proficiency with Microsoft Office/Google Sheets (intermediate Excel/Sheets knowledge preferred) .<br><br></li></ul><strong> Key Performance Indicators (KPIs) <br><br></strong><ul><li> QA Score Validation Accuracy . </li><li> Average QA score for successful calls (e.g., resulting in a sale/reactivation) . </li><li> Dispute Audit Accuracy (confirming the original evaluation was correct) . </li><li> Improvement in agent QA performance post-coaching. </li><li> Timely completion of QA reports and feedback cycles . <br><br></li></ul><strong> <strong>How We Partner To Protect You: </strong> </strong> TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.<br><br><strong><strong> DEI: </strong></strong> In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.<br><br>We invite you to explore all TaskUs career opportunities and apply through the provided URL <strong> https://www.taskus.com/careers/ . <br><br></strong>TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.<br><br>Req Id: R_2604_5065<br><br>Posted At: Fri Apr 10 2026 00:00:00 GMT+0000 (Coordinated Universal Time)
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Job Title: Telecom Billing Discrepancy Analyst<p><strong>Responsibilities:</strong></p><br><ul><li>Perform monthly billing discrepancy analysis across multiple telecom vendors and account types, identifying rate mismatches, unauthorized charges, missing services, and billing errors against contracted rates and inventory records.</li><li>Cross-reference vendor billing files (EDI, consolidated billing exports) against internal inventory and active work orders to validate charges before disputes are raised.</li><li>Investigate root causes of billing discrepancies - tracing issues to rate changes, incorrect disconnections, inventory gaps, or provider billing errors.</li><li>Open, manage, and follow up on vendor disputes through to resolution, maintaining accurate dispute trackers and ensuring all items are progressed within agreed timelines.</li><li>Produce and deliver monthly discrepancy reports and presentation decks to clients, including billing error summaries, dispute status, and savings/cost avoidance tracking.</li><li>Maintain and update telecom inventory records (circuits, accounts, service IDs) in the TEM platform based on billing analysis findings.</li><li>Identify and flag account-level anomalies - including not-on-inventory, not-on-invoice, and billing error categories with documented analysis for each.</li><li>Coordinate with internal AP and operations teams to ensure discrepancy findings are actioned within the billing cycle where applicable.</li><li>Communicate clearly with vendors and clients on dispute status, providing written analysis and supporting documentation as required.</li><li>Maintain a structured audit trail for all open and closed disputes, ensuring every item is traceable from identification to resolution.</li></ul><p><strong>Requirements:</strong></p><br><ul><li>Minimum 3 years of experience in telecom billing analysis, billing reconciliation, or a closely related field - MUST.</li><li>Demonstrated ability to analyze large billing datasets and identify discrepancies at the line-item level experience with EDI files, consolidated billing exports, or equivalent is a strong advantage.</li><li>Advanced Microsoft Excel skills - pivot tables, VLOOKUP/XLOOKUP, large dataset handling, and formula-based reconciliation - MUST.</li><li>Exceptional attention to detail - ability to catch inconsistencies across high-volume billing data without missing items.</li><li>Strong analytical thinking and root cause investigation skills, not just flagging issues, but tracing them to their source.</li><li>Experience with dispute management and vendor communication - opening disputes, following up, and tracking resolution.</li><li>Ability to manage multiple open items simultaneously across different vendors and clients without losing track.</li><li>Clear written and verbal communication in English, ability to explain billing findings to both technical and non-technical audiences - MUST.</li><li>Experience with TEM platforms is a strong advantage.</li><li>Bachelor's degree in Accounting or Finance - preferred. Equivalent hands-on experience in telecom billing or financial reconciliation will be considered in lieu of a degree.</li></ul> </div>
About Atos Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud, and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societies Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Role Overview We are seeking an experienced L1/L2 Support Analyst with a minimum of 6 years of experience in application and technical support. The role will be responsible for advanced troubleshooting, complex incident resolution, root-cause analysis, problem management, escalation handling, and maintaining platform stability across a diverse modern technology landscape. The ideal candidate will demonstrate strong analytical and troubleshooting skills, take ownership of critical service issues, communicate effectively with stakeholders, and contribute to knowledge transfer and mentoring within the support team. Key Responsibilities Provide advanced L1/L2 technical and application support for business-critical platforms and services. Perform advanced troubleshooting, incident investigation, and root-cause analysis (RCA) for complex technical issues. Diagnose and resolve incidents across application, integration, API, cloud, and data/AI services. Manage and resolve complex incidents, ensuring timely restoration of services and minimizing business impact. Participate in problem management, identifying recurring issues and implementing permanent corrective actions. Handle technical escalations from L1 teams and coordinate with L3, engineering, development, infrastructure, and vendor teams when required. Support platform stability, availability, performance, and operational reliability. Monitor and investigate service degradation, failures, integration issues, and application errors. Provide technical support across:Sitecore Next.js / Vercel React Native Microsoft Dynamics 365REST/API integrations and services Microsoft Azure cloud services Azure data and AI services Analyze application logs, API responses, system behavior, and monitoring information to identify the source of incidents. Document troubleshooting procedures, known errors, resolutions, and technical solutions in the knowledge base. Conduct knowledge transfer sessions and mentor junior support analysts. Maintain clear and timely communication with technical and business stakeholders during critical incidents. Demonstrate calm and structured escalation management during high-severity or business-critical issues. Identify opportunities to improve support processes, operational procedures, automation, and service reliability. Ensure incidents and problems are properly documented, tracked, and closed in accordance with agreed support processes and SLAs. Required Skills & Experience6+ years of experience in application support, technical support, production support, or a similar IT operations role. Strong experience in L1/L2 support with advanced troubleshooting responsibilities. Proven experience in incident management, problem management, escalation management, and RCA. Hands-on troubleshooting experience across one or more of the following:Sitecore Next.js / Vercel React Native Dynamics 365APIs and integrations Azure cloud services Azure data and AI services Strong understanding of application architecture, integrations, APIs, cloud environments, and production support practices. Ability to analyze logs, identify patterns, isolate issues, and determine root causes. Experience supporting business-critical applications and high-priority incidents. Strong ownership mindset with the ability to drive incidents through to resolution. Excellent analytical and problem-solving skills. Strong verbal and written communication skills with the ability to communicate technical issues clearly to both technical and non-technical stakeholders. Ability to work effectively under pressure during critical incidents. Experience mentoring team members and contributing to knowledge-sharing initiatives. Key Competencies Advanced analytical and troubleshooting skills Root-cause analysis and structured problem solving Incident and problem management Calm and effective escalation management Strong ownership and accountability Platform stability and service reliability mindset Stakeholder management and communication Knowledge sharing and mentoring Ability to work collaboratively across technical teams Preferred Experience working in an ITIL-based support environment. Experience with ITSM tools and incident/problem management processes. Exposure to application monitoring, observability, and cloud monitoring tools. Experience working with distributed application and integration environments. Relevant Azure, Dynamics 365, Sitecore, or ITIL certifications are advantageous.<br>Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. Choose your future. Choose Atos.
<p><h4>Who we are</h4>
<p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p>
<p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p>
<p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p>
<h4>About this role</h4>
<p>We are seeking a Business & Data Analyst to support cost governance, resource management, business case evaluation, and performance reporting within the Networks function. The role partners closely with Finance, HR, operational teams, and senior stakeholders to provide financial and headcount analysis, forecasting, reporting, and actionable insights. The successful candidate will contribute to strategic decision-making through robust analysis, accurate reporting, and continuous improvement of business case tracking and reporting frameworks.</p>
<h4>What you’ll do</h4>
<ul>
<li>Track actual costs and headcount against approved business cases across Networks and provide regular analysis of performance and spending trends.</li>
<li>Analyse, validate, and document cost drivers, resource trends, and financial performance to ensure reporting accuracy and completeness.</li>
<li>Prepare presentations, reports, dashboards, and supporting analyses for leadership decision-making and group submissions.</li>
<li>Monitor key projects, identify emerging trends, provide early warnings, and support forecasting activities.</li>
<li>Maintain and continuously enhance business case tracking, reporting processes, and governance frameworks.</li>
<li>Execute and support resource management processes, including monthly headcount reporting, workforce analysis, productivity tracking, and data validation.</li>
<li>Support recharge calculations and analyses by collaborating with Finance, HR, Business Partners, and operational stakeholders.</li>
<li>Produce monthly reporting on spending, headcount, forecasts, budgets, and business case performance across different organisational dimensions.</li>
<li>Develop cost estimates and provide analytical support for month-end and forecasting activities.</li>
<li>Participate in business case development through rate card preparation, pricing simulations, reasonableness checks, and stakeholder consultations.</li>
<li>Monitor and report benefits delivered through transformation and continuous service improvement initiatives.</li>
<li>Extract and reconcile data from systems including SAP, VIBE, FinX, Anaplan, and Think Box to support reporting accuracy.</li>
<li>Deliver high-quality ad hoc analyses, reporting, and stakeholder requests in a timely manner.</li>
</ul>
<h4>Who you are</h4>
<ul>
<li>University graduate with a minimum of 5 years’ experience in a technology management and/or finance environment.</li>
<li>Background in business, accounting, finance, or a related discipline.</li>
<li>Experience in budget planning, forecasting, financial analysis, and project management.</li>
<li>Knowledge of the ICT industry and technology operations.</li>
<li>Ability to engage effectively with senior stakeholders and collaborate across multiple business functions.</li>
<li>Strong analytical, problem-solving, and decision-making capabilities.</li>
<li>Excellent communication, presentation, and stakeholder management skills.</li>
<li>Advanced proficiency in SAP, Microsoft Excel, and PowerPoint.</li>
<li>Fluent English communication skills.</li>
<li>ACCA or CIMA qualification is advantageous.</li>
</ul>
<h4>Not a perfect fit?</h4>
<p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p>
<h4>What's in it for you</h4>
<ul>
<li>Opportunity to work with senior business, finance, HR, and operational stakeholders across a global organisation.</li>
<li>Exposure to strategic investment planning, business case development, and transformation initiatives.</li>
<li>Involvement in high-impact decision-making through financial and operational insight generation.</li>
<li>Diverse experience across forecasting, resource management, governance, reporting, and performance analysis.</li>
<li>Opportunity to contribute to continuous improvement and business transformation programmes.</li>
</ul>
<h4>What skills you will learn</h4>
<ul>
<li>Advanced financial analysis and forecasting techniques.</li>
<li>Business case modelling, pricing analysis, and commercial evaluation.</li>
<li>Workforce planning and resource management methodologies.</li>
<li>Executive-level reporting, dashboard creation, and data storytelling.</li>
<li>Stakeholder engagement and cross-functional collaboration.</li>
<li>Financial systems reconciliation and governance best practices.</li>
<li>Transformation performance tracking and benefits realisation monitoring.</li>
</ul>
<h4>VOIS equal opportunity employer commitment</h4>
<p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p>
<h4>Join us</h4>
<p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p>
<p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p>
<p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p>
<h4>Alert</h4>
<p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p><br> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p><br> <p><b>Overview of the role:</b></p><br> <p>Support the Controlling function by managing period-end closing activities, financial reporting, reconciliations, and financial analysis to ensure the accuracy and integrity of financial information. The role is responsible for maintaining the general ledger, preparing financial statements and management reports, supporting audit activities, and ensuring compliance with accounting standards, internal controls, and Group finance policies. The position plays a key role in enhancing financial governance, improving reporting accuracy, supporting system and process improvements, and providing reliable financial insights to support business and management decision-making.</p><br> <p><b>What you will do:</b></p><br> <ul> <li>Manage month-end, quarter-end, and year-end closing activities, ensuring accurate and timely financial reporting in line with reporting deadlines.</li> <li>Maintain the integrity of the General Ledger and Chart of Accounts, ensuring proper account classifications, cost center allocations, and compliance with accounting standards.</li> <li>Prepare and distribute monthly financial statements, management reports, balance sheet reconciliations, and analytical reports to support business and management decision-making.</li> <li>Support internal and external audit activities by preparing audit schedules, providing required documentation, and ensuring compliance with Group Finance policies and accounting standards.</li> <li>Perform intercompany reconciliations and cost allocations, resolving reconciling items and ensuring accurate recording of intercompany transactions.</li> <li>Maintain accurate revenue and cost recognition records while ensuring month-end journals, including accruals, prepayments, and other closing entries, are processed accurately and on time.</li> <li>Participate in ERP implementations, system enhancements, automation initiatives, and ad hoc financial analyses to improve reporting efficiency and financial controls.</li> <li>Monitor financial transactions, including VAT accounting and other tax-related entries, ensuring accuracy, compliance, and adherence to internal finance policies throughout the reporting cycle.</li> </ul> <p><b>Required Skills to be successful:</b></p><br> <ul> <li>4+ years of experience in Accounting or Finance, preferably within the Real Estate sector, with proven experience in financial reporting, period-end closing, and General Ledger accounting.</li> <li>Knowledge of Egyptian Accounting Standards (EAS), IFRS, financial statement preparation, balance sheet reconciliations, and month-end, quarter-end, and year-end closing processes.</li> <li>Experience preparing management reports, financial analysis, and supporting business decision-making through accurate and timely financial reporting.</li> <li>Hands-on experience with SAP financial applications and ERP systems, with the ability to support system enhancements, process improvements, and finance automation initiatives.</li> <li>Strong analytical and problem-solving skills, with experience managing intercompany reconciliations, cost allocations, revenue recognition, and tax accounting, including VAT.</li> <li>Advanced Microsoft Excel and Power BI skills, with the ability to manage large datasets, perform financial analysis, and develop meaningful reports and dashboards.</li> </ul> <p><b>What equips you for the role:</b></p><br> <ul> <li>Bachelor's degree in Accounting, Finance, Commerce, or a related discipline.</li> <li>Strong knowledge of Egyptian Accounting Standards (EAS), IFRS, and financial reporting best practices.</li> <li>Professional certification such as FMVA is considered an advantage.</li> <li>Experience within the Real Estate industry and a solid understanding of real estate accounting principles.</li> <li>Proficiency in SAP Financials, Microsoft Excel, and Power BI.</li> </ul><p><b>About Al-Futtaim Group Real Estate</b></p><br> <p> The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p><br> <p> Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p><br> <p> AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p><br><p>For further information, and to apply, please visit our website via the “Apply” button below. </p><br><br> </div>
<p><h4>Company overview</h4>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p>
<h4>Overview of the role</h4>
<p>Support the Financial Planning & Analysis (FP&A) function by driving budgeting, forecasting, financial reporting, and performance analysis across the ResiComm business. The role is responsible for delivering accurate financial insights, supporting strategic decision-making, and ensuring effective financial planning processes while collaborating with cross-functional teams and Regional Finance. The position plays a key role in monitoring business performance, ensuring compliance with accounting standards and company policies, enhancing financial reporting, and providing analytical support to optimize commercial and operational performance.</p>
<h4>What you will do</h4>
<li>Support the monthly financial close process by coordinating with Finance teams to ensure accurate financial reporting, balance sheet integrity, and timely account reconciliations.</li>
<li>Prepare monthly management reports, business review packs, and financial analysis to support decision-making and monitor business performance.</li>
<li>Analyze financial performance across key business areas, including sales, leasing, working capital, cash flow, and funding, identifying risks, opportunities, and improvement initiatives.</li>
<li>Support the preparation of annual budgets, rolling forecasts, long-term business plans, and financial models in line with business objectives and timelines.</li>
<li>Develop and monitor project cash flow forecasts, funding requirements, and financial performance to support effective cash management and strategic planning.</li>
<li>Partner with business stakeholders, Local Finance, Shared Services, Regional Finance, and Group Finance to deliver accurate financial reporting and provide commercial insights.</li>
<li>Prepare financial reports, schedules, and business cases to support internal and external reporting requirements and strategic business decisions.</li>
<li>Contribute to finance transformation initiatives, including reporting automation, process improvements, and system enhancements to improve efficiency and reporting accuracy.</li>
<h4>Required skills to be successful</h4>
<li>3+ years of experience in finance, financial planning & analysis (FP&A), accounting, or commercial finance, with at least 1 year of experience within the real estate industry.</li>
<li>Experience in real estate, construction, project management, or mixed-use developments is highly preferred.</li>
<li>Strong understanding of budgeting, forecasting, financial reporting, management reporting, financial analysis, and business performance management.</li>
<li>Solid knowledge of accounting standards (EAS, IAS, IFRS) and financial statement preparation.</li>
<li>Experience preparing financial models, cash flow forecasts, variance analysis, and management reports to support strategic decision-making.</li>
<li>Strong analytical, problem-solving, and stakeholder management skills, with the ability to communicate financial insights to both finance and non-finance stakeholders.</li>
<li>Proficiency in Microsoft Office applications, particularly Excel, and experience using ERP financial systems. Knowledge of SAP and Yardi is highly preferred.</li>
<h4>What equips you for the role</h4>
<li>Bachelor's or postgraduate degree in commerce, accounting, finance, or a related discipline.</li>
<li>Professional qualifications such as CPA, CA, CMA, ACCA, CFA, CIMA, or MBA are considered an advantage.</li>
<li>Good understanding of financial planning, accounting systems, reporting automation, and finance process improvement.</li>
<li>Knowledge of Egyptian real estate regulations, accounting practices, and industry guidelines is preferred.</li>
<li>Demonstrated ability to manage multiple priorities, work under pressure, and collaborate effectively across cross-functional teams.</li>
<li>Strong commercial acumen, communication skills, analytical thinking, and a proactive, solution-oriented approach.</li>
<h4>About Al-Futtaim Group Real Estate</h4>
<p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p>
<p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p>
<p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<b>Line of Service</b><br><b>Industry/Sector</b><br><b>Specialism</b><br><b>Management Level</b><br>Senior Associate<br><b>Job Description & Summary</b><br>Role Overview<br>To provide process analysis and documentation support to the model office team.<br><b>Key Responsibilities </b><br>• Developing mobilisation content for model office<br>• Developing content for process workshops<br>• Supporting process analysis<br>• Updating process maps<br>• Documenting new processes<br>• Developing model office content for project communications<br>• Developing process related content for training material<br>• Developing content for SOPs<br>• Defining user stories and assisting in creation of test data<br><b>Key Deliverables</b><br>• Mobilisation content<br>• Process workshop materials<br>• Process maps and documentation<br>• SOPs<br>• User stories and test data<br><b>Skills and Experience </b><br>• 4+ years of experience as a business/process analyst<br>Experience in business process analysis and documentation<br>• Strong skills in process mapping tools<br>• Experience supporting model office or change management functions<br>• Strong documentation and communication skills<br><b>Education </b>(if blank, degree and/or field of study not specified)<br>Degrees/Field of Study required:<br>Degrees/Field of Study preferred:<br><b>Certifications </b>(if blank, certifications not specified)<br><b>Required Skills</b><br><b>Optional Skills</b><br>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Modeling, Communication, Competitive Analysis, Creativity, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Digitization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Marketing Management, Market Research, Market Trends, Operationalization, Optimism {+ 17 more}<br><b>Desired Languages </b>(If blank, desired languages not specified)<br><b>Travel Requirements</b><br>Not Specified<br><b>Available for Work Visa Sponsorship?</b><br>No<br><b>Government Clearance Required?</b><br>No<br><b>Job Posting End Date</b><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client is a growing security and technology-focused company providing remote monitoring, surveillance, and security solutions to organizations across a range of industries. The company combines experienced security professionals with technology and AI-driven solutions to improve monitoring, incident response, and operational efficiency.</p><br><p>As the business continues to grow, the company is looking for a detail-oriented accounting professional who can take ownership of day-to-day bookkeeping while helping leadership improve financial visibility through budgeting, forecasting, cash flow management, financial reporting, and analysis.</p><br>Role Overview<p>The <strong>Bookkeeper & Financial Analyst</strong> will manage day-to-day bookkeeping and accounting activities while supporting budgeting, forecasting, financial reporting, cash flow management, and financial analysis.</p><br><p>The role will be responsible for maintaining accurate and up-to-date financial records, monitoring performance against budget, preparing financial reports, and helping leadership identify important trends, discrepancies, risks, and areas requiring attention.</p><br><p>This is a hands-on and analytical role suited to someone who can maintain accurate books while also interpreting financial information and providing meaningful insights to leadership.</p><br>Location<p><strong>Fully Remote | 9:00 AM - 5:00 PM EST | Part-time | 20-hours a week.</strong></p><br>Key ResponsibilitiesBookkeeping & Accounting<ul><li><p>Oversee bookkeeping activity completed by the company’s external bookkeeping provider.</p><br></li><li><p>Review QuickBooks and financial records for accuracy and identify discrepancies, incorrect categorization, or items requiring correction.</p><br></li><li><p>Perform regular bank and account reconciliations and investigate discrepancies.</p><br></li><li><p>Review transaction records, journal entries, and supporting documentation for accuracy and proper categorization.</p><br></li><li><p>Support cleanup and reconciliation of historical financial records as needed.</p><br></li><li><p>Monitor accounts payable, accounts receivable, invoicing, and expense activity.</p><br></li><li><p>Identify issues or aging items requiring attention and provide leadership with visibility into their status.</p><br></li><li><p>Review financial obligations and related reports to ensure items are properly tracked and issues are identified early.</p><br></li></ul>Budgeting, Forecasting & Financial Analysis<ul><li><p>Maintain and update company budgets and financial tracking.</p><br></li><li><p>Monitor actual financial performance against budget and identify meaningful variances.</p><br></li><li><p>Develop and maintain cash flow forecasts and financial projections.</p><br></li><li><p>Analyze historical and current financial data to identify trends, risks, and opportunities.</p><br></li><li><p>Provide leadership with clear financial insights and recommendations.</p><br></li><li><p>Help leadership understand the financial implications of business performance and spending.</p><br></li></ul>Financial Reporting<ul><li><p>Prepare accurate financial reports and summaries for leadership.</p><br></li><li><p>Provide clear budget-to-actual and financial performance reporting.</p><br></li><li><p>Ensure financial information is organized, reliable, and easy to understand.</p><br></li><li><p>Proactively identify and communicate discrepancies, trends, and financial issues requiring attention.</p><br></li><li><p>Help improve financial visibility and reporting processes as the company grows.</p><br></li></ul>AI & Process Improvement<ul><li><p>Use ChatGPT, Claude, and other AI solutions to improve financial analysis, reporting, and accounting workflows.</p><br></li><li><p>Identify opportunities to streamline repetitive accounting processes.</p><br></li><li><p>Improve access to financial information.</p><br></li><li><p>Help develop more efficient financial workflows and reporting processes.</p><br></li></ul>QualificationsExperience<ul><li><p><strong>5+ years of relevant bookkeeping, accounting, financial analysis, or accounting operations experience preferred.</strong></p><br></li><li><p>Strong hands-on experience managing day-to-day bookkeeping and accounting activities.</p><br></li><li><p>Experience with budgeting, forecasting, financial reporting, and financial analysis.</p><br></li><li><p>Experience independently identifying and investigating accounting discrepancies.</p><br></li><li><p>Experience with accounts payable, accounts receivable, invoicing, and expense management.</p><br></li><li><p>Experience working independently and taking ownership of accounting responsibilities.</p><br></li><li><p>Experience supporting a growing business is a plus.</p><br></li></ul>Skills<ul><li><p>Strong hands-on QuickBooks experience.</p><br></li><li><p>Strong Excel and/or Google Sheets skills.</p><br></li><li><p>Experience performing bank and account reconciliations.</p><br></li><li><p>Experience working with journal entries and general ledger management.</p><br></li><li><p>Experience with budget management and budget-to-actual tracking.</p><br></li><li><p>Experience developing and maintaining cash flow forecasts.</p><br></li><li><p>Strong financial reporting and financial analysis capabilities.</p><br></li><li><p>Experience managing accounts payable and accounts receivable.</p><br></li><li><p>Strong understanding of accounting principles and financial statements.</p><br></li><li><p>Ability to analyze financial information and identify meaningful variances and trends.</p><br></li><li><p>Ability to investigate discrepancies and understand their underlying causes.</p><br></li><li><p>Ability to communicate financial information and insights clearly to non-finance stakeholders.</p><br></li><li><p>Experience using AI tools such as ChatGPT or Claude for accounting, reporting, or financial analysis is strongly preferred.</p><br></li><li><p>Strong attention to detail, problem-solving, and follow-through.</p><br></li><li><p>Ability to independently take ownership of accounting responsibilities and confidential financial information.</p><br></li></ul>What Success Looks Like<ul><li><p>QuickBooks and financial records are accurate, organized, and consistently up to date.</p><br></li><li><p>Bank and account reconciliations are completed regularly and discrepancies are addressed promptly.</p><br></li><li><p>Historical financial issues are identified and cleaned up as needed.</p><br></li><li><p>Leadership has a clear and reliable view of current financial performance.</p><br></li><li><p>Budgets, forecasts, and budget-to-actual tracking are consistently maintained.</p><br></li><li><p>Cash flow and upcoming financial obligations are clearly tracked.</p><br></li><li><p>Financial reports are accurate, timely, and easy to understand.</p><br></li><li><p>Important financial trends, discrepancies, and risks are proactively identified and communicated.</p><br></li><li><p>Leadership receives meaningful financial insight rather than simply a set of numbers.</p><br></li><li><p>AI and technology are used where appropriate to improve financial analysis, reporting, and workflows.</p><br></li></ul>Opportunity<p>The <strong>Bookkeeper & Financial Analyst</strong> will have the opportunity to take ownership of day-to-day accounting activities while helping a growing business strengthen its financial visibility. The role combines hands-on bookkeeping with budgeting, forecasting, cash flow management, financial reporting, and analysis, providing the opportunity to contribute meaningful financial insights to leadership while improving accounting and reporting workflows through technology and AI.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>
<p><h4>Who we are:</h4>
<p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p>
<p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p>
<p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p>
<h4>About this role:</h4>
<p>We are seeking a highly analytical and detail-oriented individual to join the Technology Control and Reporting team within Vodafone UK Digital & IT. This role supports a CFO-sponsored initiative focused on digitising and optimising the tracking of cost and utilisation across the Digital & IT resource base. The successful candidate will work closely with finance and delivery teams to enhance cost predictability, improve resource efficiency, and ensure accurate reporting through robust governance and data-driven insights.</p>
<h4>What you will do:</h4>
<ul>
<li>Own end-to-end cost and resource utilisation analysis, ensuring accuracy, consistency, and timeliness</li>
<li>Produce regular reporting packs highlighting cost drivers, variances, risks, and optimisation opportunities</li>
<li>Support budgeting, forecasting, accruals, prepayments, and month-end processes in collaboration with finance</li>
<li>Maintain and enhance digital frameworks for tracking IT resource costs and utilisation</li>
<li>Conduct trend analysis and scenario modelling to support investment decisions and cost efficiency</li>
<li>Act as a key interface between Technology, Finance, and Delivery teams to resolve data and cost-related queries</li>
<li>Ensure adherence to financial governance, controls, and audit requirements</li>
<li>Validate and reconcile data from multiple sources to maintain a single source of truth</li>
<li>Translate complex datasets into clear, actionable insights for varied audiences</li>
<li>Identify opportunities for automation, standardisation, and data quality improvements</li>
<li>Contribute to continuous improvement initiatives, including tooling, reporting standards, and frameworks</li>
</ul>
<h4>Who you are:</h4>
<p><strong>Must have:</strong></p>
<ul>
<li>3–5 years of relevant experience in cost control, financial analysis, or reporting roles</li>
<li>Strong financial governance and reporting capability</li>
<li>Understanding of accruals, prepayments, and forecasting processes</li>
<li>Solid commercial awareness and business acumen</li>
<li>Strong numerical and analytical skills with the ability to identify trends and solve problems</li>
<li>Ability to manage multiple priorities in a structured and organised manner</li>
<li>Effective communication and stakeholder engagement skills across cross-functional and global teams</li>
<li>Experience in budget tracking and financial data management</li>
</ul>
<p><strong>Nice to have:</strong></p>
<ul>
<li>Experience working within IT or telecommunications environments</li>
<li>Familiarity with SAP financial and purchasing systems</li>
<li>Proficiency in Microsoft Office 365, particularly Excel and Power Platform tools</li>
<li>Exposure to vendor management or purchasing environments</li>
</ul>
<h4>Not a perfect fit?</h4>
<p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p>
<h4>What’s in it for you:</h4>
<ul>
<li>Opportunity to contribute to a CFO-sponsored transformation programme within Vodafone UK</li>
<li>Exposure to high-impact cost optimisation and financial governance initiatives</li>
<li>Collaboration with global teams across Technology, Finance, and Delivery functions</li>
<li>A structured environment promoting continuous improvement and innovation</li>
<li>Hands-on experience with enterprise-level financial systems and data frameworks</li>
</ul>
<h4>What skills you will learn:</h4>
<ul>
<li>Advanced financial modelling, forecasting, and cost optimisation techniques</li>
<li>Data analysis and visualisation for strategic decision-making</li>
<li>Cross-functional stakeholder management within a global organisation</li>
<li>Practical application of financial governance and audit control frameworks</li>
<li>Process automation and digital transformation within cost and reporting functions</li>
</ul>
<h4>VOIS equal opportunity employer commitment:</h4>
<p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p>
<h4>Join us:</h4>
<p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p>
<p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p>
<p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p>
<h4>Alert:</h4>
<p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>About Lucidya Lucidya is an AI-native platform for customer experience (CX) intelligence that helps organizations understand their customers and take action across the entire customer lifecycle.<br> Our platform brings together products including Social Listening, OmniServe, Survey, and AI Agent, helping enterprise organizations across the region turn customer data into better experiences and measurable business outcomes.<br> As we continue to scale our products, customers, and AI capabilities, the amount of data we generate is growing rapidly.<br> The opportunity is no longer simply to report on what happened - it's to understand why it happened, what it means, and what we should do next.<br> Why this role matters We're looking for a Senior Product Analyst who can help make data a genuine part of how Product operates.<br> This isn't a role where you'll wait for a Product Manager to ask for a dashboard or pull a report after a decision has already been made.<br> You'll be expected to get close to the product, understand how customers actually use it, spot patterns others may have missed, and bring insights to the table before someone asks for them.<br> You'll operate at two levels.<br> At the product and feature level , you'll help teams understand whether customers are discovering, adopting, engaging with, and getting value from what we're building.<br> You'll identify friction, investigate unexpected behaviour, evaluate experiments, and help teams decide what to improve, scale, reposition, or stop.<br> At the leadership level , you'll connect those individual product signals to the bigger picture - helping leadership understand product performance, emerging opportunities, risks, and where we should invest next.<br> The strongest person in this role will be able to move comfortably between a SQL query, a conversation with a Product Manager, and a leadership presentation - and translate the same data into something meaningful for each audience.<br> What You'll Do Turn product data into decisions.<br> You'll go beyond reporting what happened to understand why it happened, what it means, and what Product should do differently as a result.<br> Help teams define what success actually means.<br> You'll work with Product Managers and other stakeholders to establish meaningful KPIs, success metrics, and measurement plans before features and initiatives are launched.<br> Understand how customers use our products.<br> You'll analyse journeys, funnels, cohorts, adoption, engagement, retention, churn, and behavioural patterns to identify where customers are succeeding and where they're getting stuck.<br> Evaluate whether our products are delivering value.<br> You'll assess feature performance and help teams make evidence-based decisions about whether to improve, scale, reposition, or discontinue initiatives.<br> Bring insights into product discovery.<br> You'll use quantitative evidence alongside customer, product, and market context to help teams understand which problems are worth solving and where the biggest opportunities exist.<br> Challenge assumptions with evidence.<br> When a team believes a feature is working, adoption is strong, or customers are behaving a certain way, you'll be comfortable asking, “What does the data actually tell us?<br>” — constructively and without creating friction.<br> Identify opportunities before you're asked.<br> You won't wait for a stakeholder to request a report.<br> You'll proactively investigate anomalies, emerging trends, underperforming areas, and changes in customer behaviour and bring forward the ones that matter.<br> Support experimentation.<br> You'll help teams define hypotheses, success criteria, and measurement approaches, then analyse experiments and A/B tests to determine what the evidence tells us.<br> Make complex analysis easy to understand.<br> You'll turn large datasets and complicated analysis into clear stories, visualisations, recommendations, and decisions that make sense to both technical and non-technical audiences.<br> Give leadership a clear view of product performance.<br> You'll create reporting that connects detailed product and feature performance to broader business objectives, highlighting progress, drivers, risks, and recommended actions rather than simply presenting numbers.<br> Help Product become more self-sufficient with data.<br> You'll build repeatable analytical frameworks, dashboards, documentation, and self-service resources so teams don't need to come to you for every question.<br> Raise data literacy across Product.<br> You'll coach Product Managers on metrics, analysis, and interpretation, and use workshops, office hours, and day-to-day collaboration to make better use of data part of how the team works.<br> Build trust across teams.<br> You'll work closely with Product, Design, Engineering, and business stakeholders and influence decisions without relying on formal authority.<br> What Success Looks Like In your first 3-6 months, you'll be building trust.<br> Product teams know you as someone who understands the product, asks the right questions, and brings useful insights rather than simply producing reports.<br> As you establish yourself, you'll start changing how decisions are made.<br> Product Managers are defining meaningful success metrics earlier, teams are using evidence to evaluate their decisions, and you're proactively surfacing opportunities and risks rather than responding to reporting requests.<br> Ultimately, success means Product becomes more intelligent.<br> Leadership has a clear view of what's driving product performance, teams understand why customers behave the way they do, and decisions about priorities and investment are increasingly based on evidence rather than assumptions.<br> The shift we're looking for is simple: From “What happened?<br>” → “Why did it happen?<br>” → “What should we do about it?<br>" Who You Are You're naturally curious.<br> When you see an unexpected number, you don't just add it to a report — you want to know what's behind it.<br> You think commercially, not just analytically.<br> You understand that an interesting insight isn't necessarily a useful one.<br> You can connect product behaviour to customer value, business performance, and investment decisions.<br> You don't need to be given the question.<br> You're comfortable starting with an ambiguous problem, figuring out what needs to be understood, and determining what analysis will actually help answer it.<br> You can zoom in and out.<br> You can spend time investigating why a particular feature's adoption dropped while still understanding how that finding connects to the wider product strategy.<br> You're willing to challenge people.<br> You don't simply validate what a stakeholder already believes.<br> You're comfortable presenting evidence that contradicts an assumption, while doing so in a way that builds trust rather than defensiveness.<br> You know that being right isn't enough.<br> Your analysis only creates value if people understand it and act on it.<br> You can turn complex findings into a simple story and a clear recommendation.<br> You're a strong communicator.<br> You can explain an analytical finding to a Product Manager, work through the technical detail with an Engineer, and present the business implication to leadership.<br> You're proactive and self-directed.<br> You don't wait for a ticket to appear in your queue.<br> You notice something worth investigating and take ownership of finding out what it means.<br> You're comfortable with ambiguity and a changing environment.<br> Not every question will have a clean dataset or obvious answer.<br> You know how to work with imperfect information while being transparent about its limitations.<br> You have 4+ years of experience in product analytics, digital analytics, business intelligence, or a closely related field, with experience working directly with digital Product teams.<br> You're technically strong.<br> You can independently use SQL to explore and analyse large datasets and are comfortable working with product analytics or business intelligence platforms such as Mixpanel, Heap, Pendo, Metabase, Amplitude, Looker, Tableau, Power BI, or similar tools.<br> You understand product metrics deeply , including funnels, journeys, cohorts, retention, engagement, adoption, churn, and customer behaviour.<br> You can translate ambiguous business questions into structured analysis and understand the difference between finding a correlation and understanding what it actually means.<br> You're comfortable working remotely and can communicate effectively across teams without relying on being in the same room.<br> You have professional working proficiency in English.<br> Nice to Have Experience designing or evaluating A/B tests and experiments.<br> Experience with statistical analysis.<br> Familiarity with modern data stacks, data warehouses, transformation tools, event tracking, analytics instrumentation, or data governance.<br> Experience building or improving a product analytics function or data culture.<br> Experience presenting product recommendations to senior leadership.<br> Working knowledge of Python or R.<br> Experience working with B2B SaaS, enterprise products, AI products, or complex data-driven platforms.<br> What the hiring process will look like Recruiter screening — An initial conversation about your experience, motivations, and what you're looking for next.<br> Analytics interview — A deeper discussion around your product analytics experience, technical capability, and how you approach ambiguous analytical problems.<br> Case study / analytical exercise — You'll be given a product or business problem and asked to analyse the available information, identify the key insights, and explain what you would recommend.<br> Presentation Interview — You'll meet Product and/or business stakeholders to explore how you communicate insights, challenge assumptions, and influence decisions based on the case study.<br> Leadership / culture interview — A final conversation focused on how you operate, collaborate, handle ambiguity, and contribute to a high-performing team.<br></span> </div>
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<span><b>Who we are</b>
<br></span><p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p><br><br><br><b>About this Role</b>
<br>We are seeking a Business Insights & Trading Specialist to drive the effective and accurate trading and sales performance of the Total Products & Services portfolio across one or multiple markets. This role acts as a key connection between Group Products & Services and local markets, partnering with stakeholders across multiple functions to optimise portfolio performance, support strategic growth initiatives, and deliver insightful analysis to senior leaders. The successful candidate will be highly analytical, commercially aware, and confident in engaging with stakeholders at all levels while transforming complex data into actionable business insights<br><br><br><b>What you’ll do</b>
<br>Partner with multiple markets to align taxonomy, forecasting methodologies, and sales reporting practices for the Total Products & Services portfolio, ensuring consistency and accuracy across markets.<br>
Share executive-level reporting with stakeholders across markets to support strategic alignment and performance management. <br>
Collaborate with market teams on forecasting, trading opportunities, performance reviews, and strategic discussions to support portfolio growth. <br>
Build and maintain strong relationships with leaders and stakeholders across sales, trading, finance, and commercial functions, enabling informed and data-driven decisions.<br>
Act as a key liaison between market teams and Vodafone Group functions to support sales and trading performance objectives.<br>
Deliver accurate analysis, reports, presentations, and executive-ready insights to senior stakeholders.<br>
Lead monthly sales trading performance reporting activities across multiple markets and ensure timely communication of key performance indicators.<br>
Support annual budget planning activities, coordinating with commercial, finance, and trading stakeholders to ensure alignment with business objectives.<br>
Identify performance risks, opportunities, and strategic growth areas through detailed analysis and insight generation.<br><br><br><b>Who you are</b>
<br>A professional with strong experience in analysing, interpreting, and identifying trends within complex datasets. 5-7 years of experience<br>
An excellent communicator who is comfortable presenting to, influencing, and collaborating with stakeholders across multiple functions and levels of seniority. <br>
Fluent in English, both written and spoken. <br>
Proactive, solution-oriented, and capable of working independently within a fast-paced environment. <br>
Commercially aware with a strong understanding of sales performance and financial drivers. <br>
Skilled at transforming data into meaningful business insights, identifying performance risks and growth opportunities across functions such as Commercial Planning, Finance, Sales, and Product Management. <br>
Able to balance local market requirements with broader business strategies and best practices. <br>
Educated to degree level in Business Administration, Finance, or a related quantitative discipline. <br>
Experienced in using Microsoft applications, Salesforce, and Power BI<br>
Demonstrated success in Business Operations, Sales Operations, Commercial, or Finance Business Partnering roles.<br><br><br><b>Not a perfect fit?</b>
<br><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><br><br><br><b>What's in it for you</b>
<br>Opportunity to work closely with senior leadership and executive stakeholders across multiple international markets.<br>
Exposure to strategic portfolio management, commercial performance, forecasting, and sales optimisation activities. <br>
A collaborative and global environment where business insights directly influence strategic decisions and market performance. <br>
Opportunities to develop expertise in business performance management, stakeholder engagement, and executive reporting<br><br><br><b>What skills you will learn</b>
<br>Advanced commercial and trading performance analysis.<br>
Strategic forecasting and budget planning methodologies. <br>
Executive-level reporting and presentation development. <br>
Cross-functional stakeholder management and international market collaboration. <br>
Data-driven decision-making using Salesforce, Power BI, and business analytics techniques.<br><br><br><b>VOIS Equal Opportunity Employer Commitment</b>
<br><p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. </p><br><br><br><b>Join Us</b>
<br><p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert </b>
<br><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p><br><br><br><b>Follow us on social media</b>
<br>LinkedIn: VOIS LinkedIn<br>
Facebook: VOIS Facebook<br>
Instagram: VOIS Instagram<br>
You can also chat with our employees to learn more about our projects: Employee Connect<br><br><br><br>
</div>
<h2 class="h5">Job description</h2>
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<p><strong>About Us</strong></p><br><p> We are an international, Sharia’a-compliant company with more than 35 years of presence in the market. <br>Since late 2018, International is fully owned by Al-Imtiaz Group which is a publicly listed company in Kuwait Stock Exchange. </p><br><p>We are an industry-leading solutions provider of digital infrastructure, digital innovations, computer-aided engineering, Autodesk training, BIM consultancy, applications modernization, audiovisual infrastructure, cybersecurity, cloud computing, outsourcing and managed services.</p><br><p>Today, International employs over 1,500 professionals with offices in Dubai (HQ), Kuwait, Abu Dhabi, Saudi Arabia, Qatar and Oman.</p><br><p><strong>Job Description</strong></p><br><p>We are looking for an experienced Senior Business Analyst to join our Digital Solutions delivery project teams. In this hands-on role, you will heavily participate in the full business analysis lifecycle (from discovery and requirements gathering through implementation support, demos, and UAT) on complex software projects (typically 1–3 years in duration) for enterprise and government clients across the GCC region, working within multi-disciplinary digital solutions delivery teams of 10–30 members (solution architects, UI/UX designers, technical writers, as well as development, data, and QC teams), which may include mixed internal and vendor teams.</p><br><p>This is a matrix delivery role: You will report to the Product Delivery Manager who owns the broader practice, standards, methodology, and people development, and within the projects you work under the direction of the Project BA Lead or the Project Delivery Lead (project technical lead) in alignment with the Project Manager for scope, planning, task assignment, and day-to-day delivery priorities. You may operate as the sole BA on smaller projects, owning the full BA scope end to end</p><br><p><strong>Roles & Responsibilities</strong> </p><br><p>• Requirements Elicitation, Analysis and Documentation:</p><br><p>o Carry the discovery phase: identify work scope and baseline, plan and facilitate requirements gathering sessions, workshops, stakeholder interviews, and site visits.</p><br><p>o Produce high-quality deliverables per project methodology and client-defined deliverables: BRD and SRS documents (waterfall/hybrid) or BRD and backlog of user stories with acceptance criteria (agile/hybrid), gap analysis, cross-functional BPMN process flows, wireframes (in collaboration with UI/UX designers), integration mapping documents, and data dictionaries.</p><br><p>o Clearly identify and flag out-of-scope items and align with the BA Lead, Project Delivery Lead, and Project Manager on technical feasibility and scope before finalizing documentation.</p><br><p>o Collaborate with technical writers on supporting artifacts (notification templates, document templates, etc.).</p><br><p>• Solution Design, Estimation C Delivery Support:</p><br><p>o Work closely with solution architects, developers, data teams, and QC to ensure requirements are technically feasible and well understood.</p><br><p>o Provide estimations and dependencies using work breakdown structures and story points (depending on methodology); whether as input to the BA Lead or independently when working solo.</p><br><p>o Participate in stand-ups, sprint planning, and backlog refinement sessions (agile/hybrid projects).</p><br><p>o Support handover to data, development, and quality teams and remain available throughout implementation to clarify requirements and resolve issues.</p><br><p>o Attend and/or lead demos and UAT sessions with the client.</p><br><p>• Stakeholder C Communication Management:</p><br><p>o Build and maintain strong relationships with internal teams and external clients, including challenging stakeholders.</p><br><p>o Communicate effectively in both Standard Arabic and English (spoken and written) and produce deliverables in both languages.</p><br><p>o Navigate complex organizational dynamics and company/customer politics with professionalism and diplomacy, building consensus across internal teams and external clients.</p><br><p>• Quality, Risk, Change C Dependency Management:</p><br><p>o Ensure all BA deliverables meet quality standards, best practices, established processes, and project conventions, while applying sound judgment for justified exceptions.</p><br><p>o Proactively identify risks (including scope creep), dependencies, and issues; escalate to the BA Lead / Project Delivery Lead (and project managers when working solo) and provide the input required to facilitate the change management process.</p><br><p>o Maintain effective cross-team collaboration and dependency alignment across development, data, QC, and other delivery streams.</p><br><p>• Vendor C Cross-Team Coordination:</p><br><p>o When working with mixed or vendor teams, coordinate with vendor BAs/teams to ensure alignment in produced deliverables and adherence to company standards and best practices.</p><br><p>o Review vendor BA deliverables, support knowledge transfer, and escalate issues when needed.</p><br><p>• AI Leverage, Mentorship C Continuous Improvement:</p><br><p>o Proactively and responsibly use AI tools embedded across all work stages (requirements drafting, analysis, gap identification, documentation support, etc.) while ensuring accuracy, compliance, and adherence to client-specific restrictions (some projects prohibit AI usage).</p><br><p>o Mentor junior analysts and support the application of BA standards and best practices within the team.</p><br><p>o Contribute practically to process improvements, frameworks, and knowledge sharing.</p><br><p>• Pre-Sales C Proposal Support (secondary): Provide BA input to proposals, RFP responses, or early scoping activities as needed (not a primary focus of the role).</p><br> </div>
About Lucidya<br><br>Lucidya is an AI-native platform for customer experience (CX) intelligence that helps organizations understand their customers and take action across the entire customer lifecycle.<br><br>Our platform brings together products including Social Listening, Omni Serve, Survey, and AI Agent, helping enterprise organizations across the region turn customer data into better experiences and measurable business outcomes.<br><br>As we continue to scale our products, customers, and AI capabilities, the amount of data we generate is growing rapidly. The opportunity is no longer simply to report on what happened - it's to understand why it happened, what it means, and what we should do next.<br><br>Why this role matters<br><br>We're looking for a Senior Product Analyst who can help make data a genuine part of how Product operates.<br><br>This isn't a role where you'll wait for a Product Manager to ask for a dashboard or pull a report after a decision has already been made. You'll be expected to get close to the product, understand how customers actually use it, spot patterns others may have missed, and bring insights to the table before someone asks for them.<br><br>You'll operate at two levels.<br><br>At the product and feature level, you'll help teams understand whether customers are discovering, adopting, engaging with, and getting value from what we're building. You'll identify friction, investigate unexpected behaviour, evaluate experiments, and help teams decide what to improve, scale, reposition, or stop.<br><br>At the leadership level, you'll connect those individual product signals to the bigger picture - helping leadership understand product performance, emerging opportunities, risks, and where we should invest next.<br><br>The strongest person in this role will be able to move comfortably between a SQL query, a conversation with a Product Manager, and a leadership presentation - and translate the same data into something meaningful for each audience.<br><br>What You'll Do<br><br> Turn product data into decisions. You'll go beyond reporting what happened to understand why it happened, what it means, and what Product should do differently as a result. Help teams define what success actually means. You'll work with Product Managers and other stakeholders to establish meaningful KPIs, success metrics, and measurement plans before features and initiatives are launched. Understand how customers use our products. You'll analyse journeys, funnels, cohorts, adoption, engagement, retention, churn, and behavioural patterns to identify where customers are succeeding and where they're getting stuck. Evaluate whether our products are delivering value. You'll assess feature performance and help teams make evidence-based decisions about whether to improve, scale, reposition, or discontinue initiatives. Bring insights into product discovery. You'll use quantitative evidence alongside customer, product, and market context to help teams understand which problems are worth solving and where the biggest opportunities exist. Challenge assumptions with evidence. When a team believes a feature is working, adoption is strong, or customers are behaving a certain way, you'll be comfortable asking, "What does the data actually tell us?" — constructively and without creating friction. Identify opportunities before you're asked. You won't wait for a stakeholder to request a report. You'll proactively investigate anomalies, emerging trends, underperforming areas, and changes in customer behaviour and bring forward the ones that matter. Support experimentation. You'll help teams define hypotheses, success criteria, and measurement approaches, then analyse experiments and A/B tests to determine what the evidence tells us. Make complex analysis easy to understand. You'll turn large datasets and complicated analysis into clear stories, visualisations, recommendations, and decisions that make sense to both technical and non-technical audiences. Give leadership a clear view of product performance. You'll create reporting that connects detailed product and feature performance to broader business objectives, highlighting progress, drivers, risks, and recommended actions rather than simply presenting numbers. Help Product become more self-sufficient with data. You'll build repeatable analytical frameworks, dashboards, documentation, and self-service resources so teams don't need to come to you for every question. Raise data literacy across Product. You'll coach Product Managers on metrics, analysis, and interpretation, and use workshops, office hours, and day-to-day collaboration to make better use of data part of how the team works. Build trust across teams. You'll work closely with Product, Design, Engineering, and business stakeholders and influence decisions without relying on formal authority<br><br>What Success Looks Like<br><br>In your first 3-6 months, you'll be building trust. Product teams know you as someone who understands the product, asks the right questions, and brings useful insights rather than simply producing reports.<br><br>As you establish yourself, you'll start changing how decisions are made. Product Managers are defining meaningful success metrics earlier, teams are using evidence to evaluate their decisions, and you're proactively surfacing opportunities and risks rather than responding to reporting requests.<br><br>Ultimately, success means Product becomes more intelligent. Leadership has a clear view of what's driving product performance, teams understand why customers behave the way they do, and decisions about priorities and investment are increasingly based on evidence rather than assumptions.<br><br>The shift we're looking for is simple:<br><br>From "What happened?" → "Why did it happen?" → "What should we do about it?"<br><br>Requirements<br><br>Who You Are<br><br> You're naturally curious. When you see an unexpected number, you don't just add it to a report — you want to know what's behind it. You think commercially, not just analytically. You understand that an interesting insight isn't necessarily a useful one. You can connect product behaviour to customer value, business performance, and investment decisions. You don't need to be given the question. You're comfortable starting with an ambiguous problem, figuring out what needs to be understood, and determining what analysis will actually help answer it. You can zoom in and out. You can spend time investigating why a particular feature's adoption dropped while still understanding how that finding connects to the wider product strategy. You're willing to challenge people. You don't simply validate what a stakeholder already believes. You're comfortable presenting evidence that contradicts an assumption, while doing so in a way that builds trust rather than defensiveness. You know that being right isn't enough. Your analysis only creates value if people understand it and act on it. You can turn complex findings into a simple story and a clear recommendation. You're a strong communicator. You can explain an analytical finding to a Product Manager, work through the technical detail with an Engineer, and present the business implication to leadership. You're proactive and self-directed. You don't wait for a ticket to appear in your queue. You notice something worth investigating and take ownership of finding out what it means. You're comfortable with ambiguity and a changing environment. Not every question will have a clean dataset or obvious answer. You know how to work with imperfect information while being transparent about its limitations. You have 4+ years of experience in product analytics, digital analytics, business intelligence, or a closely related field, with experience working directly with digital Product teams. You're technically strong. You can independently use SQL to explore and analyse large datasets and are comfortable working with product analytics or business intelligence platforms such as Mixpanel, Heap, Pendo, Metabase, Amplitude, Looker, Tableau, Power BI, or similar tools. You understand product metrics deeply, including funnels, journeys, cohorts, retention, engagement, adoption, churn, and customer behaviour. You can translate ambiguous business questions into structured analysis and understand the difference between finding a correlation and understanding what it actually means. You're comfortable working remotely and can communicate effectively across teams without relying on being in the same room. You have professional working proficiency in English. <br><br>Nice to Have<br><br> Experience designing or evaluating A/B tests and experiments. Experience with statistical analysis. Familiarity with modern data stacks, data warehouses, transformation tools, event tracking, analytics instrumentation, or data governance. Experience building or improving a product analytics function or data culture. Experience presenting product recommendations to senior leadership. Working knowledge of Python or R. Experience working with B2B Saa S, enterprise products, AI products, or complex data-driven platforms. <br><br>What the hiring process will look like<br><br> Recruiter screening — An initial conversation about your experience, motivations, and what you're looking for next. Analytics interview — A deeper discussion around your product analytics experience, technical capability, and how you approach ambiguous analytical problems. Case study / analytical exercise — You'll be given a product or business problem and asked to analyse the available information, identify the key insights, and explain what you would recommend. Presentation Interview — You'll meet Product and/or business stakeholders to explore how you communicate insights, challenge assumptions, and influence decisions based on the case study. Leadership / culture interview — A final conversation focused on how you operate, collaborate, handle ambiguity, and contribute to a high-performing team
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<p><span><b>Our Purpose</b></span></p><br><br><br><p><i>Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</i></p><br><br><br><p><b>Title and Summary</b></p><br><br><br>Senior Customer Technical Services Analyst<br>Who is Mastercard?<br>Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.<br>Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.<br>Overview<br>The Global Customer Care team is looking for Senior Customer Technical Services Analyst to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.<br>Global Customer Care acts as a single point of contact for our external customers and internal business partners. GCC completes analysis of wide variety of customers’ business and technical inquiries, providing end-to-end ownership. GCC is in essence ‘The face of MasterCard’ to ensure our customers receive world class support.<br>Purpose of job<br>•Provide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution<br>•Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications (e-mail)<br>Specifics<br>Regional Global Customer Care responsibilities:<br>Regional Customer Support; Basic to Intermediate understanding of Core Products<br>•The position will be part of a global team providing fantastic Customer Support<br>• Are you looking for a chance to start something from scratch?<br>•Have you always been a leader of change and part of the solution?<br>• Do you enjoy creating your own future and choosing the direction it takes?<br>Role <br>• Provide world class support leveraging our Shared Service support model while integrating new procedures across a regional and global network<br>• Communicate frequently and clearly with different products and understand future enhancements<br>• Create documentation materials to be leveraged in a re-useable scalable way so that the product line can be supported on a global level with minimal effort <br>• Serve as focal point for customer issues, concerns and requests for enhancements. <br>• Capture detailed and accurate information about issues, concerns and enhancements. <br>• Work with global customers to complete service inquiries about MasterCard core applications and products. <br>• Collaborate with others in support of products, processes and problem resolution. <br>• Demonstrate the ability to negotiate, resolve and present to internal/external customers. <br>• Lead and/or participate in customer visits for training, education and operational support. <br>• Potential customer visits for training, education and operational support. <br>• Simulate or recreate user issues to resolve operating difficulties. <br>• Recommend and implement business or process improvements, while recognizing global perspectives. <br>• Demonstrate leadership qualities, displaying mentoring ability, project leadership and delegation on an as-needed basis, follow-through, team participation and self-management.<br>All About You<br>Knowledge / Experience: <br>• Technical/operations experience within financial/payments industry <br>• Previous customer service experience required. <br>• Experience in Card domain/operations<br>• Must have a good understanding of Core Products (Credit/Pre-paid/Debit)<br>• Must be familiar with Card Payment Industries (Issuer & Acquirer)<br>• You should be able to display superior Customer Service<br>• Should be able to handle various geographical customer challenges (EEMEA)<br>Skills/ Abilities: <br>• Excellent interpersonal skills and written and verbal communication skills. <br>• Technical and operational skills (PL/SQL, Unix, MS Office, etc) <br>• Advanced analytical, problem resolution and project management skills, including negotiation and conflict resolution. <br>• Ability to adapt to a personal work style to accommodate an ever changing, diverse and global environment and to organize and prioritize multiple tasks simultaneously based on current business needs<br><br><p><b>Corporate Security Responsibility</b></p><br><br><p><br>All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</p><br><br><ul><li><p>Abide by Mastercard’s security policies and practices;</p><br><br></li><li><p>Ensure the confidentiality and integrity of the information being accessed;</p><br><br></li><li><p>Report any suspected information security violation or breach, and</p><br><br></li><li><p>Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.</p><br><br></li></ul><br><br><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>We manufacture and supply reliable, high-quality medicines and vaccines to meet patients’ needs and drive our performance.Our network of 37 medicines and vaccines manufacturing sites delivered 1.7 billion packs of medicines and 409 million vaccine doses in 2024 to help make a positive impact on the health of millions of people. Our supply chain is not just core to our operations; it’s vital to bringing our innovations to patients as quickly, efficiently and effectively as possible. Technology is transforming how we manufacture medicines and vaccines, enabling us to increase the speed, quality and scale of product supply.We need the very best minds and capability to help us on our journey to make more complex products, harnessing the power of smart manufacturing technologies including robotics, digital solutions and artificial intelligence to deliver for patients.</p><br><br><br><p><b>Analytical Technical Services Analyst</b></p><br><br><p>You will validate and support analytical methods that ensure product and material quality. You will work closely with laboratory colleagues, quality and production teams. We value practical problem-solving, clear communication, and a focus on data integrity. This role offers hands-on technical work, chances to grow into wider technical leadership, and the opportunity to contribute to GSK’s mission of uniting science, technology and talent to get ahead of disease together.</p><br><br><br><p><b>Responsibilities:</b></p><br><br><p>This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:</p><br><br><p>- Validate analytical methods and cleaning verification methods according to approved protocols and regulatory expectations.</p><br><br><p>- Perform routine and non-routine testing of raw materials, packaging, intermediates, finished products and stability samples using validated methods.</p><br><br><p>- Operate, maintain and troubleshoot laboratory instruments such as HPLC, GC, UV/Vis, IR, atomic absorption and analytical balances.</p><br><br><p>- Prepare and standardize reference standards, reagents and solutions; keep accurate laboratory records and maintain data integrity.</p><br><br><p>- Support technical investigations, root cause analysis and corrective actions for out-of-specification results or equipment issues.</p><br><br><p>- Contribute to method transfers, prepare or update SOPs, and support knowledge sharing during product launches.</p><br><br><br><p><b><i>Why you?</i></b></p><br><br><br><p>Working arrangement: This position is on-site in Egypt. You will be based in our laboratory and regularly collaborate with cross-functional colleagues.</p><br><br><br><br><p><b>Basic Qualification:</b></p><br><br><br><p>We are seeking professionals with the following required skills and qualifications to help us achieve our goals:</p><br><br><p>- Bachelor’s degree in Pharmaceutical Sciences, Chemistry, Biology or a related science field.</p><br><br><p>- 0 to 3 years of practical laboratory experience in analytical testing, preferably in a regulated industry.</p><br><br><p>- Practical experience or training with common analytical instrumentation and laboratory techniques.</p><br><br><p>- Knowledge of good laboratory practice (GLP), good manufacturing practice (GMP) and basic environmental, health and safety (EHS) expectations.</p><br><br><p>- Basic computer skills and ability to use laboratory systems and standard office software.</p><br><br><p>- Effective communication skills in English and ability to work well in diverse teams.</p><br><br><p><b>Preferred Qualification:</b></p><br><br><br><p>If you have the following characteristics, it would be a plus:</p><br><br><br><p>- Hands-on experience operating HPLC and GC with basic method troubleshooting skills.</p><br><br><p>- Experience with stability sample handling, stability programs or stability storage management.</p><br><br><p>- Experience in raw materials or packaging testing and supplier certificate of analysis review.</p><br><br><p>- Familiarity with Quality Management Systems and experience following or writing SOPs and technical protocols.</p><br><br><p>- Previous experience in a multinational or highly regulated environment.</p><br><br><p>- Strong attention to detail and a clear commitment to data integrity.</p><br><br><br><p>What we value</p><br><br><p>We look for people who are curious, reliable and ready to learn. You will be supported with coaching and practical experience. Our team values respect, transparency, accountability and collaboration. If you want to build technical skills and make a meaningful impact, we encourage you to apply.</p><br><br><p>Ready to apply?</p><br><br><p>If this role feels like the next step for you, please apply. Tell us how your experience and mindset will help the team deliver high-quality results. We look forward to learning about you.</p><br><br><br><p><b>Skills</b></p><br><br>Data Integrity, Detail-Oriented, Digital Fluency, GxP Regulations, Lean Management, Problem Solving, Quality Assurance (QA), Quality Control (QC), Risk Awareness, Testing Operations<br><br><br><p><b>Why GSK?<br>Uniting science, technology and talent to get ahead of disease together.</b></p><br><br><br><p>GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.</p><br><br><br><p>People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.</p><br><br><br><p><b>Contact information:</b><br>You may apply for this position online by selecting the <b>Apply now</b> button.</p><br><br><br><p><b>Important notice to Employment businesses/ Agencies</b></p><br><br><p>GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.</p><br><br><br> </div>
<p><h4>Who we are</h4>
<p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p>
<p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p>
<p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p>
<h4>About this role</h4>
<p>We are seeking a Business Insights & Trading Specialist to drive the effective and accurate trading and sales performance of the Total Products & Services portfolio across one or multiple markets. This role acts as a key connection between Group Products & Services and local markets, partnering with stakeholders across multiple functions to optimise portfolio performance, support strategic growth initiatives, and deliver insightful analysis to senior leaders. The successful candidate will be highly analytical, commercially aware, and confident in engaging with stakeholders at all levels while transforming complex data into actionable business insights.</p>
<h4>What you’ll do</h4>
<ul>
<li>Partner with multiple markets to align taxonomy, forecasting methodologies, and sales reporting practices for the Total Products & Services portfolio, ensuring consistency and accuracy across markets.</li>
<li>Share executive-level reporting with stakeholders across markets to support strategic alignment and performance management.</li>
<li>Collaborate with market teams on forecasting, trading opportunities, performance reviews, and strategic discussions to support portfolio growth.</li>
<li>Build and maintain strong relationships with leaders and stakeholders across sales, trading, finance, and commercial functions, enabling informed and data-driven decisions.</li>
<li>Act as a key liaison between market teams and Vodafone Group functions to support sales and trading performance objectives.</li>
<li>Deliver accurate analysis, reports, presentations, and executive-ready insights to senior stakeholders.</li>
<li>Lead monthly sales trading performance reporting activities across multiple markets and ensure timely communication of key performance indicators.</li>
<li>Support annual budget planning activities, coordinating with commercial, finance, and trading stakeholders to ensure alignment with business objectives.</li>
<li>Identify performance risks, opportunities, and strategic growth areas through detailed analysis and insight generation.</li>
</ul>
<h4>Who you are</h4>
<ul>
<li>A professional with strong experience in analysing, interpreting, and identifying trends within complex datasets. 5-7 years of experience.</li>
<li>An excellent communicator who is comfortable presenting to, influencing, and collaborating with stakeholders across multiple functions and levels of seniority.</li>
<li>Fluent in English, both written and spoken.</li>
<li>Proactive, solution-oriented, and capable of working independently within a fast-paced environment.</li>
<li>Commercially aware with a strong understanding of sales performance and financial drivers.</li>
<li>Skilled at transforming data into meaningful business insights, identifying performance risks and growth opportunities across functions such as commercial planning, finance, sales, and product management.</li>
<li>Able to balance local market requirements with broader business strategies and best practices.</li>
<li>Educated to degree level in business administration, finance, or a related quantitative discipline.</li>
<li>Experienced in using Microsoft applications, Salesforce, and Power BI.</li>
<li>Demonstrated success in business operations, sales operations, commercial, or finance business partnering roles.</li>
</ul>
<h4>Not a perfect fit?</h4>
<p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p>
<h4>What's in it for you</h4>
<ul>
<li>Opportunity to work closely with senior leadership and executive stakeholders across multiple international markets.</li>
<li>Exposure to strategic portfolio management, commercial performance, forecasting, and sales optimisation activities.</li>
<li>A collaborative and global environment where business insights directly influence strategic decisions and market performance.</li>
<li>Opportunities to develop expertise in business performance management, stakeholder engagement, and executive reporting.</li>
</ul>
<h4>What skills you will learn</h4>
<ul>
<li>Advanced commercial and trading performance analysis.</li>
<li>Strategic forecasting and budget planning methodologies.</li>
<li>Executive-level reporting and presentation development.</li>
<li>Cross-functional stakeholder management and international market collaboration.</li>
<li>Data-driven decision-making using Salesforce, Power BI, and business analytics techniques.</li>
</ul>
<h4>VOIS equal opportunity employer commitment</h4>
<p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p>
<h4>Join us</h4>
<p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p>
<p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p>
<p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p>
<h4>Alert</h4>
<p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>We manufacture and supply reliable, high-quality medicines and vaccines to meet patients’ needs and drive our performance.Our network of 37 medicines and vaccines manufacturing sites delivered 1.7 billion packs of medicines and 409 million vaccine doses in 2024 to help make a positive impact on the health of millions of people. Our supply chain is not just core to our operations; it’s vital to bringing our innovations to patients as quickly, efficiently and effectively as possible. Technology is transforming how we manufacture medicines and vaccines, enabling us to increase the speed, quality and scale of product supply.We need the very best minds and capability to help us on our journey to make more complex products, harnessing the power of smart manufacturing technologies including robotics, digital solutions and artificial intelligence to deliver for patients.</p><br><br><p><b>Analytical Technical Services Analyst</b></p><br><br><p>You will validate and support analytical methods that ensure product and material quality. You will work closely with laboratory colleagues, quality and production teams. We value practical problem-solving, clear communication, and a focus on data integrity. This role offers hands-on technical work, chances to grow into wider technical leadership, and the opportunity to contribute to GSK’s mission of uniting science, technology and talent to get ahead of disease together.</p><br><br><p><b>Responsibilities:</b></p><br><br><p>This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:</p><br><br><p>- Validate analytical methods and cleaning verification methods according to approved protocols and regulatory expectations.</p><br><br><p>- Perform routine and non-routine testing of raw materials, packaging, intermediates, finished products and stability samples using validated methods.</p><br><br><p>- Operate, maintain and troubleshoot laboratory instruments such as HPLC, GC, UV/Vis, IR, atomic absorption and analytical balances.</p><br><br><p>- Prepare and standardize reference standards, reagents and solutions; keep accurate laboratory records and maintain data integrity.</p><br><br><p>- Support technical investigations, root cause analysis and corrective actions for out-of-specification results or equipment issues.</p><br><br><p>- Contribute to method transfers, prepare or update SOPs, and support knowledge sharing during product launches.</p><br><br><p><i><b>Why you?</b></i></p><br><br><p>Working arrangement: This position is on-site in Egypt. You will be based in our laboratory and regularly collaborate with cross-functional colleagues.</p><br><br><br><p><b>Basic Qualification:</b></p><br><br><p>We are seeking professionals with the following required skills and qualifications to help us achieve our goals:</p><br><br><p>- Bachelor’s degree in Pharmaceutical Sciences, Chemistry, Biology or a related science field.</p><br><br><p>- 0 to 3 years of practical laboratory experience in analytical testing, preferably in a regulated industry.</p><br><br><p>- Practical experience or training with common analytical instrumentation and laboratory techniques.</p><br><br><p>- Knowledge of good laboratory practice (GLP), good manufacturing practice (GMP) and basic environmental, health and safety (EHS) expectations.</p><br><br><p>- Basic computer skills and ability to use laboratory systems and standard office software.</p><br><br><p>- Effective communication skills in English and ability to work well in diverse teams.</p><br><br><p><b>Preferred Qualification:</b></p><br><br><p>If you have the following characteristics, it would be a plus:</p><br><br><p>- Hands-on experience operating HPLC and GC with basic method troubleshooting skills.</p><br><br><p>- Experience with stability sample handling, stability programs or stability storage management.</p><br><br><p>- Experience in raw materials or packaging testing and supplier certificate of analysis review.</p><br><br><p>- Familiarity with Quality Management Systems and experience following or writing SOPs and technical protocols.</p><br><br><p>- Previous experience in a multinational or highly regulated environment.</p><br><br><p>- Strong attention to detail and a clear commitment to data integrity.</p><br><br><p><b>What we value</b></p><br><br><p>We look for people who are curious, reliable and ready to learn. You will be supported with coaching and practical experience. Our team values respect, transparency, accountability and collaboration. If you want to build technical skills and make a meaningful impact, we encourage you to apply.</p><br><br><p><b>Ready to apply?</b></p><br><br><p>If this role feels like the next step for you, please apply. Tell us how your experience and mindset will help the team deliver high-quality results. We look forward to learning about you.</p><br><br><p><b>Skills</b></p><br><br>Data Integrity, Detail-Oriented, Digital Fluency, GxP Regulations, Lean Management, Problem Solving, Quality Assurance (QA), Quality Control (QC), Risk Awareness, Testing Operations<br><br><br><p><b>Why GSK?<br>Uniting science, technology and talent to get ahead of disease together.</b></p><br><br><br><p>GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.</p><br><br><br><p>People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.</p><br><br><br><p><b>Contact information:</b><br>You may apply for this position online by selecting the <b>Apply now</b> button.</p><br><br><br><p><b>Important notice to Employment businesses/ Agencies</b></p><br><br><p>GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.</p><br><br><br> </div>