Economic Analyst Jobs in Egypt

Job Title: Senior Data Analyst / Document Controller Company Name: Elsewedy Electric E&C<br>Job Purpose: Support sector-wide data governance, reporting, analytics, and document management activities by ensuring data integrity, reporting accuracy, document control effectiveness, and availability of reliable information to support governance, risk, compliance, and executive decision-making. Key Accountabilities: Consolidate and validate data from Business Units and sector functions to ensure accuracy, completeness, and reporting reliability. Support development and maintenance of sector dashboards, reports, and performance analytics to enhance visibility and decision-making. Maintain document control practices and information repositories to ensure proper governance, traceability, and accessibility of records. Support implementation and governance of document management systems and sector data standards. Monitor data quality and reporting compliance to support effective governance, risk, and compliance oversight across the sector. HSE Responsibilities Comply with all applicable Elsewedy Electric QHSE policies, procedures, and requirements. Promote a safe working environment and report any identified risks or unsafe conditions. Support continuous improvement of health, safety, environmental, and quality performance. Participate in relevant QHSE awareness and compliance activities.<br><br>Job Requirements: - Years of experience: 3–6 years of experience in Data Analysis, Reporting, Document Control, Information Management, or Business Intelligence.-Preferred Experience within EPC, construction, infrastructure, industrial, or engineering environments. Academic Qualifications: -Bachelor's Degree in Engineering, Business Informatics, Computer Science, Information Systems, Business Administration, or equivalent.-Preferred Postgraduate studies in Data Analytics, Business Intelligence, Information Management, or Digital Transformation. Professional Certificates: -Power BI Certification, Data Analytics Certification, or equivalent.-Preferred Data Management Certification, Document Control Certification, CBIP or equivalent.<br>Computer skills:• Microsoft Office Suite• Power BI• Advanced Excel• Document Management Systems (DMS)• Data Visualization & Reporting Tools• Share Point or equivalent collaboration platforms

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About Tabby:<br>Tabby is on a mission to give people power over their money. For too long, financial systems have worked for the institutions that built them, not the people using them. Runaway interest, fine print and limited access have left many behind, feeling shut out of a system that wasn't setting them up for success.<br>We're building a different kind of system—in a complete money app to send, spend and save. One that's clear, flexible and puts people and businesses in control. Founded in 2019, we serve customers and businesses across Saudi Arabia, the United Arab Emirates and Kuwait. Millions of customers and 65,000 global brands, government services and small businesses rely on us today.<br>What began as a better way to pay at checkout has grown into a financial system working the way it should have all along.<br>About the Role:<br>We report our customers’ repayment behaviour to Al Etihad Credit Bureau (AECB) and Saudi Credit Bureau (SIMAH). That data follows people to every other lender in the country, so getting it right matters to them and to us. This role owns that pipeline end to end: the daily submissions, the logic behind them, the errors that come back, and the disputes customers raise when something looks wrong. You will sit between a regulator and our production data models, and you will be the person who knows how both actually work.<br> <br> Key Responsibilities<br><ul><li>Run the daily cycle — submissions, acknowledgements and error reports — and fix errors at the source rather than patching the output.</li><li>Resolve customer disputes within SLA: check the claim against our data, correct or remove the record where it is warranted, and escalate the rest to the right team.</li><li>Own the reporting logic in dbt on BigQuery, along with the exclusion lists and data-quality checks that sit around it.</li><li>Build reporting logic for new products and validate it with Credit Bureau before go-live.</li><li>Tune submission volume and cadence against the Credit Bureau data dictionary.</li><li>Be our point of contact with the Credit Bureau for clarifications, Service Desk tickets and processing capacity.</li></ul> <br> Skills, Knowledge and Expertise<br><ul><li>2-4 years of experience as a data, risk or reporting analyst in a lending company, fintech, financial services or similarly regulated environment.&nbsp;</li><li>Strong SQL, and real experience working with large datasets in BigQuery.</li><li>The ability to read a technical specification closely and apply it exactly as written.</li><li>An investigative habit: you check the data before you act on a ticket, and you write down what you found.</li><li>Fluent English, written and spoken — you will be working with a regulator, customer service teams and engineers.</li><li>Comfort with fixed SLAs, and the patience to work with an external counterparty that moves at its own pace.</li></ul> <br> Benefits<br><ul><li>Medical Insurance</li><li>We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.</li><li>A working environment that gives you autonomy and responsibility from day one.</li><li>You should be comfortable with the idea that the quality of your work will influence the shape of your career.</li><li>Participation in the company’s employee stock options programme (ESOPs)</li><li>Flexi Perks: A monetary benefit that gives you the freedom to use it as you choose—whether for health and well-being, education and professional development or travel needs!</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Viatris Egypt S.A.E</p><p>Viatris is a global healthcare company uniquely positioned to bridge the traditional divide between generics and brands, combining the best of both to more holistically address healthcare needs globally. With a mission to empower people worldwide to live healthier at every stage of life, we provide access at scale, currently supplying high-quality medicines to approximately 1 billion patients around the world annually and touching all of life's moments, from birth to the end of life, acute conditions to chronic diseases. </p><br><p>We have been included on number of <span><u>award lists</u></span> that demonstrate the impact we are making. <br>&nbsp;</p><br><p>Every day, we rise to the challenge to make a difference and here’s how the “Quality Control Analyst” role will make an impact:</p><br><p><b>Key responsibilities for this role include:</b></p><br><ul><li>Conduct routine and non-routine analyses of in-process materials, finished goods, and stability samples in a timely manner.</li><li>Interpret test results and compare them with established specifications and control limits.</li><li>Conduct chemical and physical laboratory tests to perform qualitative and quantitative analyses.</li><li>Complete documentation required to support testing activities, including data capture forms, equipment logbooks, and inventory records.</li><li>Ensure compliance with Data Integrity principles and Good Documentation Practices (GDP) in all laboratory activities.</li><li>Prepare technical reports, graphs, and charts to document experimental results.</li><li>Participate in out-of-specification (OOS), out-of-trend (OOT), and laboratory failure investigations.</li><li>Provide quality control data required for regulatory submissions, as applicable.</li><li>Investigate and report questionable or atypical test results to the supervisor.</li><li>Perform data entry and trend analysis activities.</li><li>Execute activities related to process validation, cleaning validation, and instrument qualification under supervision, as applicable.</li><li>Support the preparation and execution of SOPs, calibration protocols, validation protocols, and qualification documents (IQ, OQ, and PQ) related to laboratory activities.</li><li>Ensure implementation of Viatris Policies and requirements applicable to laboratory operations.</li><li>Monitor reference standards inventory and expiry status.</li><li>Monitor inventory and expiry status of laboratory stock items, including reagents, glassware, filters, and other laboratory consumables.</li><li>Support the review and revision of Quality Control SOPs, as assigned.</li><li>Participate in continuous improvement initiatives, including Lean and Six Sigma projects.</li><li>Support QC compliance activities related to Viatris Policies, internal audits, EDA actions, and data integrity requirements.</li></ul><p><b><u>Experience and Knowledge</u></b></p><br><ul><li>Working knowledge of current Good Manufacturing Practices (cGMP) and current Good Laboratory Practices (cGLP), with particular emphasis on Quality Control operations.</li><li>Knowledge of analytical laboratory techniques and laboratory instrumentation, including pH meters, UV-Visible spectrophotometers, High-Performance Liquid Chromatography (HPLC), and reagent preparation.</li><li>Familiarity with laboratory investigations, data integrity requirements, and Good Documentation Practices (GDP) is preferred.</li><li>Experience with laboratory computerized systems and electronic data management is an advantage.</li><li>Knowledge of pharmaceutical testing requirements, specifications, and regulatory expectations is preferred.</li></ul><p><b><u>Minimum Qualifications for this Role</u></b></p><br><ul><li>Bachelor's degree in Pharmacy, Chemistry or Pharmaceutical Sciences.</li><li>1–2 years of experience in a pharmaceutical Quality Control laboratory.</li><li>Good command of the English language, both written and spoken.</li><li>Strong technical writing, documentation, and communication skills.</li><li>Proficiency in Microsoft Office applications (Word, Excel, and PowerPoint).</li><li>Strong organizational, analytical, and problem-solving skills, with the ability to work independently and effectively within a team environment.</li><li>Ability to manage multiple priorities, work under pressure, and meet deadlines.</li></ul><p>A<span><span>t Viatris, we offer</span></span><span><span>competitive</span></span><span><span>salar</span></span><span><span>ies</span></span><span><span>, benefits</span></span><span><span>and</span></span><span><span>an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.</span></span></p><br><p><span>Viatris is an Equal Opportunity Employer. </span></p><br> </div>

Job Summary<br>The WFM Analyst L2 is responsible for optimizing workforce management processes through data analysis, automation, process standardization, and continuous improvement initiatives. This role partners closely with Operations, HR, IT, and other stakeholders to enhance workforce planning, improve operational efficiency, and support the implementation of WFM solutions. The ideal candidate is analytical, detail-oriented, and passionate about driving innovation through data and technology.<br>Key Responsibilities<br>Data & Trend Analysis: Analyze historical and real-time workforce data to identify trends, generate actionable insights, and recommend strategies to improve operational efficiency and resource utilization. Process Optimization: Develop, maintain, and optimize workforce planning processes to ensure operational effectiveness and service level achievement. Cross-Functional Collaboration: Collaborate with Operations, HR, IT, and cross-functional teams to implement Workforce Management tools, automation initiatives, and process enhancements. Continuous Improvement: Drive continuous improvement by identifying opportunities to optimize workflows, standardize processes, and increase productivity. Systems Implementation: Support the implementation of new WFM systems, technologies, and best practices while ensuring smooth adoption across teams. Training & Support: Deliver training and ongoing support to stakeholders on Workforce Management systems, reporting tools, and operational best practices. Performance Monitoring: Monitor workforce performance metrics and provide regular reports, dashboards, and recommendations to support business decisions. Project Management: Participate actively in project management and implementation activities related to workforce optimization initiatives. Strategic Collaboration: Foster collaboration across departments to maximize business performance and achieve operational objectives. Innovation: Contribute innovative ideas and solutions that enhance departmental processes and support organizational growth. Policy & Compliance: Ensure full compliance with Teleperformance policies, procedures, and global standards, including but not limited to:GDPR (General Data Protection Regulation) GISP (Global Information Security Policies) Information Security Standards (ISS) Corporate Social Responsibility (CSR) Health & Safety policies Incident Reporting: Promptly report any known violations of company policies or compliance standards to management. Additional Duties: Perform additional duties and responsibilities as assigned.<br>Qualifications<br>Education Bachelor's degree in Business Administration, Engineering, Information Systems, Statistics, Mathematics, Computer Science, or a related field is preferred.<br>Experience2–5 years of experience in Workforce Management, Project Management, Business Analysis, Process Improvement, or related operational roles. Experience supporting WFM implementation projects or workforce optimization initiatives is highly desirable. Experience working within BPO, customer service, or shared services environments is considered an advantage.<br>Technical Skills Advanced proficiency in Microsoft Excel, including Pivot Tables, Power Query, advanced formulas, and data analysis. Proficiency in Microsoft Word, Outlook, and Power Point. Knowledge of SQL (Structured Query Language) for data extraction and analysis is preferred. Experience with Business Intelligence tools such as Power BI, Tableau, or Looker is an advantage. Familiarity with Workforce Management platforms (e.g., NICE IEX, Verint, Genesys WFM, Calabrio, Aspect, or similar solutions) is a plus.<br>Language Requirements English proficiency at B2 level or higher (written and spoken).<br>Core Competencies Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Project management and organizational skills. Ability to manage multiple priorities in a fast-paced environment. Process improvement and continuous improvement mindset. Strong attention to detail and data accuracy. Ability to work collaboratively across cross-functional teams. Adaptability and willingness to embrace new technologies and methodologies. High level of integrity and commitment to data confidentiality and compliance.<br>Preferred Certifications:<br>The following certifications are considered an advantage:Lean Six Sigma (Yellow Belt or Green Belt) Project Management certification (PMP, PRINCE2, or equivalent) Microsoft Power BI Certification SQL Certification Workforce Management-related certifications (where applicable)

Location: Nasr City, Cairo (on-site, minutes from City Stars) | Type: Full-Time | Department: Technical Support / Solutions Engineering About the Role Silicon21 is a leading regional value-added distributor of digital imaging and document management solutions, and an official partner of global brands including RICOH. We're looking for a Software Support & Solutions Analyst to be the technical backbone between our software platforms and the clients who rely on them daily. This is a hands-on, problem-solving role — not general IT helpdesk. You'll own the full lifecycle of software-related issues for our document/imaging solutions clients: configuration, troubleshooting, testing, training, and long-term technical support. You'll manage multiple client accounts simultaneously, so strong organization and the ability to prioritize under pressure matter just as much as technical skill. What You'll Actually Be Doing Software Configuration & Implementation Configure and set up software platforms for new and existing clients based on their specific environment and requirements Perform initial system setup, license activation, and integration with client hardware (printers, scanners, document management systems) Validate configurations through structured testing before handing off to the client Troubleshooting & Technical Support Diagnose software issues reported by clients — connectivity errors, configuration conflicts, driver/software compatibility issues, performance problems Reproduce reported issues, isolate root cause, and apply fixes or escalate to vendor/product teams when needed Manage and prioritize a queue of active support tickets across multiple clients at the same time, keeping each client informed of status Document recurring issues and known fixes to build an internal knowledge base Client-Facing Technical Work Conduct on-site visits across Cairo when remote troubleshooting isn't enough to resolve the issue Deliver hands-on training sessions to client end-users and administrators on how to use the software correctly (reduces repeat tickets) Walk clients through updates, new features, or workarounds in a way that's clear even for non-technical users Build long-term relationships with client technical contacts so you become their trusted go-to person Collaboration & Reporting Work closely with the Sales team to understand new client environments before onboarding, flagging potential technical risks early Coordinate with vendor technical support (RICOH and other partner brands) on complex or unresolved issues Keep internal records updated: ticket logs, client configuration notes, resolution history What You Need to Bring Required:2+ year of experience in software support, technical support, software implementation, or a similar hands-on technical role Strong troubleshooting mindset — you investigate root causes, not just symptoms Comfortable working with software configuration, basic networking concepts (IP addresses, drivers, connectivity), and client-server setups Ability to manage multiple open issues/clients at once without losing track of priorities Clear communicator who can explain technical concepts to non-technical people, calmly and patiently Based in or near Nasr City, Cairo, with flexibility for local client visits Nice to have:Familiarity with printing/document management software, drivers, or imaging hardware ecosystems Basic understanding of databases or system integrations Experience delivering end-user training or technical walkthroughs Bachelor's degree in Computer Science, IT, or a related field (not required if experience speaks for itself) What We Offer???? Very competitive salary???? Performance bonus???? Comprehensive medical insurance???? Nasr City office, right next to City Stars — easy commute???? Real growth path into solutions architecture and technical consulting, working directly with globally recognized brands

Sika is a speciality chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector towards greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.<br><br><br><br>Job Description<br><br>We're looking for a detail-oriented and analytical IT Digital & Support Analyst to join our organization in Cairo, Egypt. In this role, you will serve as a critical support resource, providing technical assistance and digital solutions to our users while maintaining organized systems and efficient workflows. The ideal candidate will combine strong technical knowledge with excellent customer service skills, ensuring that all IT-related issues are resolved promptly and professionally.<br><br>Provide first-line and second-line technical support to end-users via phone, email, and remote support tools Troubleshoot hardware, software, and network connectivity issues with a systematic and analytical approach Manage and prioritize support tickets using ticketing systems, ensuring timely resolution and documentation Install, configure, and maintain operating systems, applications, and digital tools across multiple platforms Perform system diagnostics and analyze technical problems to identify root causes and implement solutions Maintain detailed records of all support activities, resolutions, and user interactions for quality assurance Assist with user onboarding and provide training on IT systems, applications, and digital best practices Monitor system performance and proactively identify potential issues before they impact users Collaborate with IT team members to resolve complex technical challenges and share knowledge Stay organized by managing multiple support requests simultaneously while maintaining service quality standards Support the implementation and customization of digital tools and applications across the organization<br><br>Qualifications<br><br>Education<br><br>Bachelor’s degree in Engineering, Computer Science, IT, or a related discipline. Experience<br><br>Minimum 5 years in IT support and/or application development. Hands-on experience with Microsoft 365 and Power Platform. Corporate or industrial support background is preferred. Technical Skills<br><br>Strong knowledge of Microsoft 365 administration and Power Platform development. Basic understanding of SQL and databases. Familiarity with mobile app design, API integrations, ticketing systems, and networking fundamentals. Soft Skills<br><br>Strong analytical and problem-solving abilities. Effective communication with both technical and non-technical users. Ability to manage multiple priorities independently. Willingness to travel between sites. Fluent in written and spoken English. Preferred Qualifications<br><br>Microsoft certifications (Power Platform, Azure, M365). Experience in manufacturing or multi-site environments. Knowledge of ERP systems such as SAP or Microsoft Dynamics. Basic cybersecurity awareness. Core Competencies<br><br>Business-focused mindset. Strong customer service orientation. Commitment to innovation and continuous improvement. Accountability and ownership. <br><br>Additional Information<br><br>We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.<br><br>We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

About Us<br><br>International is a Sharia'a compliant company with 35+years of presence in the market. Since late 2018, International is fully owned by Al-Imtiaz Group which is a publicly listed company in Kuwait Stock Exchange.<br><br>We are an industry-leading solutions provider of digital infrastructure, digital innovations, computer-aided engineering, Autodesk training, BIM consultancy, applications modernization, audiovisual infrastructure, cybersecurity, cloud computing, outsourcing and managed services.<br><br>Today, International employs over 1,500 professionals with offices in Dubai (HQ), Kuwait, Abu Dhabi, Saudi Arabia, Qatar and Oman.<br><br>Job Description<br><br>We are looking for an experienced Senior Business Analyst to join our Digital Solutions delivery project teams. In this hands-on role, you will heavily participate in the full business analysis lifecycle (from discovery and requirements gathering through implementation support, demos, and UAT) on complex software projects (typically 1-3 years in duration) for enterprise and government clients across the GCC region, working within multi-disciplinary digital solutions delivery teams of 10-30 members (solution architects, UI/UX designers, technical writers, as well as development, data, and QC teams), which may include mixed internal and vendor teams.<br><br>This is a matrix delivery role: You will report to the Product Delivery Manager who owns the broader practice, standards, methodology, and people development, and within the projects you work under the direction of the Project BA Lead or the Project Delivery Lead (project technical lead) in alignment with the Project Manager for scope, planning, task assignment, and day-to-day delivery priorities. You may operate as the sole BA on smaller projects, owning the full BA scope end to end<br><br>Roles & Responsibilities<br><br> Requirements Elicitation, Analysis and Documentation: Carry the discovery phase: identify work scope and baseline, plan and facilitate requirements gathering sessions, workshops, stakeholder interviews, and site visits Produce high-quality deliverables per project methodology and client-defined deliverables: BRD and SRS documents (waterfall/hybrid) or BRD and backlog of user stories with acceptance criteria (agile/hybrid), gap analysis, cross-functional BPMN process flows, wireframes (in collaboration with UI/UX designers), integration mapping documents, and data dictionaries Clearly identify and flag out-of-scope items and align with the BA Lead, Project Delivery Lead, and Project Manager on technical feasibility and scope before finalizing documentation Collaborate with technical writers on supporting artifacts (notification templates, document templates, etc.) Solution Design, Estimation C Delivery Support: Work closely with solution architects, developers, data teams, and QC to ensure requirements are technically feasible and well understood Provide estimations and dependencies using work breakdown structures and story points (depending on methodology); whether as input to the BA Lead or independently when working solo Participate in stand-ups, sprint planning, and backlog refinement sessions (agile/hybrid projects) Support handover to data, development, and quality teams and remain available throughout implementation to clarify requirements and resolve issues Attend and/or lead demos and UAT sessions with the client Stakeholder C Communication Management: Build and maintain strong relationships with internal teams and external clients, including challenging stakeholders Communicate effectively in both Standard Arabic and English (spoken and written) and produce deliverables in both languages Navigate complex organizational dynamics and company/customer politics with professionalism and diplomacy, building consensus across internal teams and external clients Quality, Risk, Change C Dependency Management: Ensure all BA deliverables meet quality standards, best practices, established processes, and project conventions, while applying sound judgment for justified exceptions Proactively identify risks (including scope creep), dependencies, and issues; escalate to the BA Lead / Project Delivery Lead (and project managers when working solo) and provide the input required to facilitate the change management process Maintain effective cross-team collaboration and dependency alignment across development, data, QC, and other delivery streams Vendor C Cross-Team Coordination: When working with mixed or vendor teams, coordinate with vendor BAs/teams to ensure alignment in produced deliverables and adherence to company standards and best practices Review vendor BA deliverables, support knowledge transfer, and escalate issues when needed AI Leverage, Mentorship C Continuous Improvement: Proactively and responsibly use AI tools embedded across all work stages (requirements drafting, analysis, gap identification, documentation support, etc.) while ensuring accuracy, compliance, and adherence to client-specific restrictions (some projects prohibit AI usage) Mentor junior analysts and support the application of BA standards and best practices within the team Contribute practically to process improvements, frameworks, and knowledge sharing Pre-Sales C Proposal Support (secondary): Provide BA input to proposals, RFP responses, or early scoping activities as needed (not a primary focus of the role)<br><br>Requirements<br><br>Requirements <br><br>Qualification and Education Requirements: <br><br> Bachelor's degree in Information Systems/Technology, Computer Science, or a closely related field (or equivalent combination of education + relevant professional experience) is a strong plus Certifications (CBAP, PMI-PBA, Agile, etc.) are a plus<br><br>Minimum Experience/Skills Required:<br><br> Minimum: 5-7 years of relevant business analysis experience, with at least 2 years at a Senior Business Analyst level on software development projects Proven hands-on experience delivering across the full BA lifecycle in hybrid, Agile (Scrum), and Waterfall environments Strong knowledge of BA deliverables: BRD, SRS, user stories + acceptance criteria, BPMN process flows, gap analysis, data dictionaries, integration mapping, wireframes (in collaboration with UI/UX) Solid understanding of SDLC, requirements management, process modeling (BPMN), and stakeholder management in complex environments Excellent facilitation, workshop, and presentation skills Experience with common BA and collaboration tools: Visio, Figma, Jira or Azure Dev Ops, MS Excel and MS Word Bilingual - full professional proficiency in Standard Arabic and English (both written documentation and verbal communication), with comfort working with multinational teams (sometimes with heavy accents) in both languages Proven ability to collaborate effectively within large multi-disciplinary delivery teams (10-30+ members), including vendor-mixed teams Governmental / public sector project experience is a strong plus Knowledge of data modeling and data migration techniques is a strong plus Familiarity with ERP, CRM, or other enterprise software solutions is a strong plus<br><br>Key Skills & Competencies: <br><br> Highly organized, structured, and methodical in approach, with exceptional prioritization, delegation, and planning skills Strong critical thinking and resourceful problem-solving abilities; able to think outside the box and develop innovative solutions to complex situations Friendly, collaborative team player who maintains a professional demeanor while working effectively in dynamic, multi-disciplinary environments Strong ownership mindset and high self-discipline Continuous improvement mindset and commitment to knowledge sharing and team development Strong attention to detail combined with the ability to maintain high-level context and relevance without losing awareness of the actual objective, urgency, and priorities Demonstrated ability to navigate complex stakeholder environments, manage competing priorities in a matrix structure, and build consensus diplomatically across internal teams and external clients<br><br>Role: Senior Business Analyst<br><br>Start date: ASAP Resource Location: Offshore Hours per week: 40

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Us</strong></p><br><p>&nbsp;We are an international, Sharia’a-compliant company with more than 35 years of presence in the market. <br>Since late 2018, International is fully owned by Al-Imtiaz Group which is a publicly listed company in Kuwait Stock Exchange. </p><br><p>We are an industry-leading solutions provider of digital infrastructure, digital innovations, computer-aided engineering, Autodesk training, BIM consultancy, applications modernization, audiovisual infrastructure, cybersecurity, cloud computing, outsourcing and managed services.</p><br><p>Today, International employs over 1,500 professionals with offices in Dubai (HQ), Kuwait, Abu Dhabi, Saudi Arabia, Qatar and Oman.</p><br><p><strong>Job Description</strong></p><br><p>We are looking for an experienced Senior Business Analyst to join our Digital Solutions delivery project teams. In this hands-on role, you will heavily participate in the full business analysis lifecycle (from discovery and requirements gathering through implementation support, demos, and UAT) on complex software projects (typically 1–3 years in duration) for enterprise and government clients across the GCC region, working within multi-disciplinary digital solutions delivery teams of 10–30 members (solution architects, UI/UX designers, technical writers, as well as development, data, and QC teams), which may include mixed internal and vendor teams.</p><br><p>This is a matrix delivery role: You will report to the Product Delivery Manager who owns the broader practice, standards, methodology, and people development, and within the projects you work under the direction of the Project BA Lead or the Project Delivery Lead (project technical lead) in alignment with the Project Manager for scope, planning, task assignment, and day-to-day delivery priorities. You may operate as the sole BA on smaller projects, owning the full BA scope end to end</p><br><p><strong>Roles &amp; Responsibilities</strong> </p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Requirements Elicitation, Analysis and Documentation:</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Carry the discovery phase: identify work scope and baseline, plan and facilitate requirements gathering sessions, workshops, stakeholder interviews, and site visits.</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Produce high-quality deliverables per project methodology and client-defined deliverables: BRD and SRS documents (waterfall/hybrid) or BRD and backlog of user stories with acceptance criteria (agile/hybrid), gap analysis, cross-functional BPMN process flows, wireframes (in collaboration with UI/UX designers), integration mapping documents, and data dictionaries.</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Clearly identify and flag out-of-scope items and align with the BA Lead, Project Delivery Lead, and Project Manager on technical feasibility and scope before finalizing documentation.</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with technical writers on supporting artifacts (notification templates, document templates, etc.).</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Solution Design, Estimation C Delivery Support:</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work closely with solution architects, developers, data teams, and QC to ensure requirements are technically feasible and well understood.</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide estimations and dependencies using work breakdown structures and story points (depending on methodology); whether as input to the BA Lead or independently when working solo.</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in stand-ups, sprint planning, and backlog refinement sessions (agile/hybrid projects).</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support handover to data, development, and quality teams and remain available throughout implementation to clarify requirements and resolve issues.</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attend and/or lead demos and UAT sessions with the client.</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stakeholder C Communication Management:</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Build and maintain strong relationships with internal teams and external clients, including challenging stakeholders.</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communicate effectively in both Standard Arabic and English (spoken and written) and produce deliverables in both languages.</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Navigate complex organizational dynamics and company/customer politics with professionalism and diplomacy, building consensus across internal teams and external clients.</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Quality, Risk, Change C Dependency Management:</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure all BA deliverables meet quality standards, best practices, established processes, and project conventions, while applying sound judgment for justified exceptions.</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proactively identify risks (including scope creep), dependencies, and issues; escalate to the BA Lead / Project Delivery Lead (and project managers when working solo) and provide the input required to facilitate the change management process.</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain effective cross-team collaboration and dependency alignment across development, data, QC, and other delivery streams.</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Vendor C Cross-Team Coordination:</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; When working with mixed or vendor teams, coordinate with vendor BAs/teams to ensure alignment in produced deliverables and adherence to company standards and best practices.</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Review vendor BA deliverables, support knowledge transfer, and escalate issues when needed.</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; AI Leverage, Mentorship C Continuous Improvement:</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proactively and responsibly use AI tools embedded across all work stages (requirements drafting, analysis, gap identification, documentation support, etc.) while ensuring accuracy, compliance, and adherence to client-specific restrictions (some projects prohibit AI usage).</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Mentor junior analysts and support the application of BA standards and best practices within the team.</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Contribute practically to process improvements, frameworks, and knowledge sharing.</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Pre-Sales C Proposal Support (secondary): Provide BA input to proposals, RFP responses, or early scoping activities as needed (not a primary focus of the role).</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We manufacture and supply reliable, high-quality medicines and vaccines to meet patients’ needs and drive our performance.Our network of 37 medicines and vaccines manufacturing sites delivered 1.7 billion packs of medicines and 409 million vaccine doses in 2024 to help make a positive impact on the health of millions of people. Our supply chain is not just core to our operations; it’s vital to bringing our innovations to patients as quickly, efficiently and effectively as possible. Technology is transforming how we manufacture medicines and vaccines, enabling us to increase the speed, quality and scale of product supply.We need the very best minds and capability to help us on our journey to make more complex products, harnessing the power of smart manufacturing technologies including robotics, digital solutions and artificial intelligence to deliver for patients.</p><br><br><p><b>Analytical Technical Services Analyst</b></p><br><br><p>You will validate and support analytical methods that ensure product and material quality. You will work closely with laboratory colleagues, quality and production teams. We value practical problem-solving, clear communication, and a focus on data integrity. This role offers hands-on technical work, chances to grow into wider technical leadership, and the opportunity to contribute to GSK’s mission of uniting science, technology and talent to get ahead of disease together.</p><br><br><p><b>Responsibilities:</b></p><br><br><p>This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:</p><br><br><p>- Validate analytical methods and cleaning verification methods according to approved protocols and regulatory expectations.</p><br><br><p>- Perform routine and non-routine testing of raw materials, packaging, intermediates, finished products and stability samples using validated methods.</p><br><br><p>- Operate, maintain and troubleshoot laboratory instruments such as HPLC, GC, UV/Vis, IR, atomic absorption and analytical balances.</p><br><br><p>- Prepare and standardize reference standards, reagents and solutions; keep accurate laboratory records and maintain data integrity.</p><br><br><p>- Support technical investigations, root cause analysis and corrective actions for out-of-specification results or equipment issues.</p><br><br><p>- Contribute to method transfers, prepare or update SOPs, and support knowledge sharing during product launches.</p><br><br><p><i><b>Why you?</b></i></p><br><br><p>Working arrangement: This position is on-site in Egypt. You will be based in our laboratory and regularly collaborate with cross-functional colleagues.</p><br><br><br><p><b>Basic Qualification:</b></p><br><br><p>We are seeking professionals with the following required skills and qualifications to help us achieve our goals:</p><br><br><p>- Bachelor’s degree in Pharmaceutical Sciences, Chemistry, Biology or a related science field.</p><br><br><p>- 0 to 3 years of practical laboratory experience in analytical testing, preferably in a regulated industry.</p><br><br><p>- Practical experience or training with common analytical instrumentation and laboratory techniques.</p><br><br><p>- Knowledge of good laboratory practice (GLP), good manufacturing practice (GMP) and basic environmental, health and safety (EHS) expectations.</p><br><br><p>- Basic computer skills and ability to use laboratory systems and standard office software.</p><br><br><p>- Effective communication skills in English and ability to work well in diverse teams.</p><br><br><p><b>Preferred Qualification:</b></p><br><br><p>If you have the following characteristics, it would be a plus:</p><br><br><p>- Hands-on experience operating HPLC and GC with basic method troubleshooting skills.</p><br><br><p>- Experience with stability sample handling, stability programs or stability storage management.</p><br><br><p>- Experience in raw materials or packaging testing and supplier certificate of analysis review.</p><br><br><p>- Familiarity with Quality Management Systems and experience following or writing SOPs and technical protocols.</p><br><br><p>- Previous experience in a multinational or highly regulated environment.</p><br><br><p>- Strong attention to detail and a clear commitment to data integrity.</p><br><br><p><b>What we value</b></p><br><br><p>We look for people who are curious, reliable and ready to learn. You will be supported with coaching and practical experience. Our team values respect, transparency, accountability and collaboration. If you want to build technical skills and make a meaningful impact, we encourage you to apply.</p><br><br><p><b>Ready to apply?</b></p><br><br><p>If this role feels like the next step for you, please apply. Tell us how your experience and mindset will help the team deliver high-quality results. We look forward to learning about you.</p><br><br><p><b>Skills</b></p><br><br>Data Integrity, Detail-Oriented, Digital Fluency, GxP Regulations, Lean Management, Problem Solving, Quality Assurance (QA), Quality Control (QC), Risk Awareness, Testing Operations<br><br><br><p><b>Why GSK?<br>Uniting science, technology and talent to get ahead of disease together.</b></p><br><br><br><p>GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.</p><br><br><br><p>People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.</p><br><br><br><p><b>Contact information:</b><br>You may apply for this position online by selecting the <b>Apply now</b> button.</p><br><br><br><p><b>Important notice to Employment businesses/ Agencies</b></p><br><br><p>GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Line of Service</b><br><b>Industry/Sector</b><br><b>Specialism</b><br><b>Management Level</b><br>Senior Associate<br><b>Job Description &amp; Summary</b><br>Role Overview<br>To provide process analysis and documentation support to the model office team.<br><b>Key Responsibilities </b><br>• Developing mobilisation content for model office<br>• Developing content for process workshops<br>• Supporting process analysis<br>• Updating process maps<br>• Documenting new processes<br>• Developing model office content for project communications<br>• Developing process related content for training material<br>• Developing content for SOPs<br>• Defining user stories and assisting in creation of test data<br><b>Key Deliverables</b><br>• Mobilisation content<br>• Process workshop materials<br>• Process maps and documentation<br>• SOPs<br>• User stories and test data<br><b>Skills and Experience </b><br>• 4+ years of experience as a business/process analyst<br>Experience in business process analysis and documentation<br>• Strong skills in process mapping tools<br>• Experience supporting model office or change management functions<br>• Strong documentation and communication skills<br><b>Education </b>(if blank, degree and/or field of study not specified)<br>Degrees/Field of Study required:<br>Degrees/Field of Study preferred:<br><b>Certifications </b>(if blank, certifications not specified)<br><b>Required Skills</b><br><b>Optional Skills</b><br>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Modeling, Communication, Competitive Analysis, Creativity, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Digitization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Marketing Management, Market Research, Market Trends, Operationalization, Optimism {+ 17 more}<br><b>Desired Languages </b>(If blank, desired languages not specified)<br><b>Travel Requirements</b><br>Not Specified<br><b>Available for Work Visa Sponsorship?</b><br>No<br><b>Government Clearance Required?</b><br>No<br><b>Job Posting End Date</b><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Line of Service</b><br><b>Industry/Sector</b><br><b>Specialism</b><br><b>Management Level</b><br>Senior Associate<br><b>Job Description &amp; Summary</b><br>Role Overview<br>To provide process analysis and documentation support to the model office team.<br><b>Key Responsibilities </b><br>• Developing mobilisation content for model office<br>• Developing content for process workshops<br>• Supporting process analysis<br>• Updating process maps<br>• Documenting new processes<br>• Developing model office content for project communications<br>• Developing process related content for training material<br>• Developing content for SOPs<br>• Defining user stories and assisting in creation of test data<br><b>Key Deliverables</b><br>• Mobilisation content<br>• Process workshop materials<br>• Process maps and documentation<br>• SOPs<br>• User stories and test data<br><b>Skills and Experience </b><br>• 4+ years of experience as a business/process analyst<br>Experience in business process analysis and documentation<br>• Strong skills in process mapping tools<br>• Experience supporting model office or change management functions<br>• Strong documentation and communication skills<br><b>Education </b>(if blank, degree and/or field of study not specified)<br>Degrees/Field of Study required:<br>Degrees/Field of Study preferred:<br><b>Certifications </b>(if blank, certifications not specified)<br><b>Required Skills</b><br><b>Optional Skills</b><br>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Modeling, Communication, Competitive Analysis, Creativity, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Digitization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Marketing Management, Market Research, Market Trends, Operationalization, Optimism {+ 17 more}<br><b>Desired Languages </b>(If blank, desired languages not specified)<br><b>Travel Requirements</b><br>Not Specified<br><b>Available for Work Visa Sponsorship?</b><br>No<br><b>Government Clearance Required?</b><br>No<br><b>Job Posting End Date</b><br> </div>

Job Summary We are looking for a Business Analyst to join our team and support the delivery of digital transformation and technology initiatives. The role will act as a bridge between business stakeholders, technical teams, and delivery teams, ensuring that business needs are clearly understood, documented, prioritized, and translated into actionable functional requirements. The Business Analyst will be responsible for gathering and analyzing business requirements, defining user stories and acceptance criteria, supporting backlog management, clarifying functional requirements, and coordinating with stakeholders throughout the delivery lifecycle. The ideal candidate should have strong analytical and communication skills, a customer-focused mindset, and practical experience working with digital platforms and modern Microsoft technologies, including Power Apps, Power Automate, Copilot Studio, Power BI, and Dynamics 365. Exposure to Sitecore, APIs, mobile/web applications, and AI chatbot solutions is highly desirable.<br><br>Key Responsibilities1. Business & Requirements Analysis Engage with business stakeholders to understand business needs, challenges, objectives, and expected outcomes. Conduct requirements-gathering sessions, workshops, interviews, and discussions with business and technical stakeholders. Analyze business processes and identify gaps, improvement opportunities, dependencies, and potential risks. Translate business needs into clear and structured functional requirements. Capture and document business requirements, functional requirements, user stories, acceptance criteria, and process flows. Ensure requirements are complete, consistent, feasible, and aligned with the agreed business objectives. Identify and clarify ambiguities, assumptions, dependencies, and potential conflicts in requirements. Support stakeholders in defining clear and measurable expected business outcomes.2. User Stories & Acceptance Criteria Create detailed and actionable user stories based on business requirements. Define clear acceptance criteria to ensure requirements are understood by both business and technical teams. Break down high-level requirements into manageable features, epics, and user stories where required. Work closely with Product Owners, developers, solution architects, QA teams, and other delivery stakeholders to validate requirements. Ensure user stories are ready for development and provide sufficient functional detail for delivery teams. Support refinement sessions and respond to functional questions throughout development.3. Stakeholder Management Act as the key communication link between business stakeholders and technical/delivery teams. Work with stakeholders to validate scope, priorities, requirements, and expected outcomes. Facilitate discussions between different stakeholders when requirements or priorities conflict. Manage expectations by clearly communicating requirements, dependencies, risks, and potential impacts. Demonstrate strong stakeholder empathy by understanding different business perspectives and translating them into practical solutions. Build effective working relationships with business users, project managers, product owners, developers, QA teams, and other project stakeholders.4. Backlog & Delivery Support Support Product Owners and delivery teams in maintaining and prioritizing the product/project backlog. Participate in backlog grooming and refinement sessions. Help ensure that backlog items are clearly defined, prioritized, and aligned with business objectives. Support sprint planning, reviews, demonstrations, and other Agile ceremonies where applicable. Track functional clarifications and ensure open questions are resolved in a timely manner. Identify dependencies between requirements, teams, systems, and releases. Support delivery teams throughout the implementation lifecycle by providing functional clarification when required.5. UAT & Quality Support Coordinate with business users and testing teams during User Acceptance Testing (UAT). Support the preparation and review of UAT scenarios and test cases. Ensure UAT scenarios are aligned with approved business requirements and acceptance criteria. Support business users in understanding expected system behavior. Analyze UAT findings and coordinate with technical teams to clarify and resolve functional issues. Validate delivered functionality against agreed requirements and acceptance criteria. Support defect triage and help determine whether reported issues are functional gaps, defects, or change requests.6. Digital & Technology Solutions Work on requirements related to digital platforms, customer-facing applications, and enterprise technology solutions. Support initiatives involving Microsoft Power Platform, including Power Apps and Power Automate. Support business requirements for Microsoft Copilot Studio and AI-powered chatbot capabilities. Work with teams delivering solutions using Dynamics 365 Sales and Dynamics 365 Customer Service. Understand and document requirements related to Dynamics 365 Customer Insights and customer experience solutions. Work with teams supporting mobile and web applications and ensure functional requirements address usability and customer experience. Collaborate with technical teams on requirements involving APIs and system integrations. Work with reporting and analytics teams on business requirements related to Power BI. Have an understanding of Sitecore and digital experience/content management platforms. Translate business requirements into functional specifications while maintaining a clear understanding of the technical context.7. Documentation & Process Management Maintain accurate and up-to-date business and functional documentation. Document business processes, functional flows, requirements, decisions, assumptions, and dependencies. Maintain requirement traceability from business needs through development, testing, and final delivery. Ensure documentation is stored and maintained using agreed tools and standards. Use Jira and Confluence effectively for requirements, backlog, documentation, and delivery tracking. Ensure key decisions and functional clarifications are properly documented and communicated to relevant stakeholders.<br>Requirements Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, Engineering, Business Administration, or a related discipline.3+ years of experience in Business Analysis, Functional Analysis, Product Analysis, or a similar role. Proven experience gathering, analyzing, and documenting business and functional requirements. Strong experience writing user stories and acceptance criteria. Experience working closely with business stakeholders and technical/delivery teams. Experience supporting UAT and functional validation. Experience working in Agile/Scrum environments. Practical experience with Jira and Confluence. Good understanding of digital applications, web/mobile solutions, and customer-facing platforms. Working knowledge of Microsoft Power Platform, particularly Power Apps and Power Automate. Familiarity with Microsoft Copilot Studio and AI chatbot capabilities. Good understanding of Dynamics 365 Sales and/or Customer Service. Working knowledge of Power BI, APIs, integrations, and data flows. Knowledge or exposure to Sitecore and digital experience platforms is preferred. Strong ability to understand complex business requirements and translate them into clear functional requirements. Excellent written and verbal communication skills. Strong stakeholder management and collaboration skills. Ability to work effectively in a fast-paced, multi-stakeholder environment.<br>Skills & Qualifications Business Analysis Skills Requirements elicitation and analysis Business process analysis Functional requirements documentation User story creation Acceptance criteria definition Gap analysis Backlog management and refinement UAT coordination Functional clarification Requirement traceability Process mapping and documentation Soft Skills Excellent communication and presentation skills Strong analytical and problem-solving abilities Attention to detail Strong stakeholder management Customer and stakeholder empathy Prioritization and time management Ability to simplify complex requirements Strong collaboration and teamwork Proactive approach to identifying issues and dependencies Ability to manage multiple priorities Strong decision-making and critical-thinking skills<br>Preferred Qualifications The following would be considered an advantage:Experience working on large-scale digital transformation projects. Experience with government, public-sector, telecom, banking, or other complex enterprise environments. Experience working with Microsoft Dynamics 365 ecosystems. Experience with Power Platform and low-code/no-code solutions. Experience working on AI, chatbot, or Copilot-based solutions. Experience with customer experience and CRM platforms. Experience working with APIs and enterprise system integrations. Agile/Scrum certification or relevant Business Analysis certification such as IIBA/CBAP, PMI-PBA, or equivalent. Experience working with distributed or cross-functional delivery teams.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><b>Our Purpose</b></span></p><br><br><br><p><i>Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a&nbsp;sustainable&nbsp;economy where everyone can prosper. We support a wide range of digital payments choices, making transactions&nbsp;secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</i></p><br><br><br><p><b>Title and Summary</b></p><br><br><br>Senior Research Analyst/Consultant, Advisors Research Center<br>Senior Research Analyst/Consultant, Advisors Research Center<br>All About Us<br>The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to deliver powerful strategic insights and recommendations to our clients. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.<br>All About the Role<br>Advisors Research Center is a capability designed to respond to rapidly evolving customer needs for high-quality research support, with the important mission of realizing value through developing insights and recommendations. This capability augments Advisors' traditional areas of strength.<br>Advisors Research Center is a Global Research-oriented Competency That Applies Proven, Accredited Research and Domain Experience to Partner With Any Client Worldwide to Help Them Drive Measurable Value By:<br>• Delivering new research products and strategies to market smoothly and efficiently<br>• Successfully leveraging research assets and delivering the most challenging research output that’s impactful for clients <br>• Provide key insights based on secondary research and/or analyzing the data available<br>All About You<br>• Worked on a variety of research projects (both primary and secondary research). <br>• Experience of working on projects involving primary research (conducting in-depth interviews, analyzing surveys, and using other quantitative techniques)<br>• Adept at using industry databases (e.g., Euromonitor, Bloomberg etc.). and knowledge of other leading sources<br>• Ability to synthesize and analyze information from multiple sources. Ability to prepare insightful slides aggregating data from various sources<br>• Strong at business writing, creating client-ready materials<br>• Strong communication skills to actively participate as a team member on client calls, internal team meetings, and prepare draft emails for both internal and external purposes.<br>All About Your Education &amp; Skills<br>• Have sufficient and relevant working experience across a range of research projects<br>• Expertise in conducting both primary (e.g., interviews, surveys etc.,) and secondary research (e.g., Euromonitor, Bloomberg etc.)<br>• Fluent in Arabic and English required, other languages desirable<br>• Advanced Word, Excel, and PowerPoint skills required; knowledge of Project Management tools preferred<br><br><p><b>Corporate Security Responsibility</b></p><br><br><p><br>All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</p><br><br><ul><li><p>Abide by Mastercard’s security policies and practices;</p><br><br></li><li><p>Ensure the confidentiality and integrity of the information being accessed;</p><br><br></li><li><p>Report any suspected information security violation or breach, and</p><br><br></li><li><p>Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.</p><br><br></li></ul><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Line of Service</b><br>Advisory<br><b>Industry/Sector</b><br>Technology<br><b>Specialism</b><br>Advisory - Other<br><b>Management Level</b><br>Senior Associate<br><b>Job Description &amp; Summary</b><br>PwC is seeking a PMIS Business Analyst to support large-scale capital projects and infrastructure programs in designing and implementing enterprise Project Management Information Systems (PMIS).<br>The role focuses on aligning project controls, PMO governance, and digital platforms (e.g., Primavera Unifier, P6, ERP integrations) to enable effective cost, schedule, risk, and contract management across complex portfolios.<br>In product management, you will be the general manager of commercial and internal products. You will sit at the intersection of the business, user experience, and the technologies that solve our customer and end-user problems; confirming they meet market demands and drive business growth. You will design, develop and manage activities for a specific product or group of products from product definition and planning through production, release, and end of life. Your involvement will last throughout all stages of a product's lifecycle including modifications, upgrades, maintenance of the product or product line. For commercial products, it also includes commercialization, go-to-market planning, sales, and other key business support activities.<br><b>Key Responsibilities</b><br><b>Business Analysis &amp; Requirements</b><br>• Elicit, analyze, and document business requirements through workshops, interviews, and process reviews<br>• Translate business needs into functional and non-functional system requirements<br>• Develop and maintain documentation such as BRDs, SRS, user stories, process maps, and solution design documents<br>• Perform gap analysis between current and future-state processes<br><b>PMIS Design &amp; Configuration</b><br>• Support and/or lead configuration of PMIS platforms (e.g., Primavera Unifier, P6, Aconex, CostOS)<br>• Design workflows, business processes, cost templates, and approval structures<br>• Define data structures, forms, and governance frameworks<br>• Support deployment of PMIS across projects and departments<br><b>System Integration &amp; Data Management</b><br>• Coordinate integrations between PMIS and enterprise systems (ERP, scheduling tools, document management systems)<br>• Support data migration, validation, and quality assurance<br>• Ensure data accuracy, governance, and compliance standards<br><b>Testing &amp; Deployment</b><br>• Develop test scenarios and support system testing<br>• Lead or support User Acceptance Testing (UAT)<br>• Manage defect tracking and resolution coordination<br>• Support go-live activities and stabilization<br><b>Reporting &amp; Performance Insights</b><br>• Define and develop dashboards and KPIs (e.g., Power BI or native PMIS reporting tools)<br>• Support executive and operational reporting needs<br>• Ensure alignment of reporting structures with governance frameworks<br><b>Stakeholder &amp; Vendor Management</b><br>• Act as liaison between business users, IT teams, and external vendors<br>• Support vendor coordination and issue resolution<br>• Facilitate workshops and governance meetings<br>• Provide advisory support on PMIS best practices<br><b>Adoption &amp; Continuous Improvement</b><br>• Support change management and user onboarding<br>• Develop and deliver user training sessions<br>• Identify opportunities for system enhancements and process optimization<br>• Contribute to digital transformation initiatives<br><b>Systems &amp; Tools Exposure (One or More)</b><br>• Oracle Primavera Unifier<br>• Primavera P6 EPPM<br>• Aconex<br>• CostOS<br>• ERP systems (SAP, Oracle, MS Dynamics, etc.)<br>• Reporting tools (Power BI, BI platforms)<br><b>Core Competencies</b><br>• Strong business analysis and documentation skills<br>• Understanding of project lifecycle and project controls (cost, schedule, change, risk)<br>• Process mapping and governance alignment<br>• Analytical and problem-solving mindset<br>• Stakeholder communication and facilitation skills<br>• Understanding of system configuration concepts<br>• Attention to detail and data accuracy<br><b>Qualifications</b><br>• Bachelor's degree in Engineering, Construction Management, Information Systems, Business, or related field<br>• Relevant certifications are advantageous (PMP, CBAP, Primavera certifications, Agile, ITIL, etc.)<br><b>Experience &amp; Skills</b><br><ul><li>5+ years' experience in PMIS, project controls, or capital project digital transformation.</li><li>Experience with Primavera Unifier, Primavera P6, or equivalent PMIS platforms.</li><li>Strong understanding of cost control, scheduling, change management, contracts, and risk processes.</li><li>Experience working with ERP integrations and enterprise reporting environments.</li><li>Strong stakeholder management and workshop facilitation skills.</li></ul><br><b>Education </b>(if blank, degree and/or field of study not specified)<br>Degrees/Field of Study required:<br>Degrees/Field of Study preferred:<br><b>Certifications </b>(if blank, certifications not specified)<br><b>Required Skills</b><br><b>Optional Skills</b><br>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Modeling, Communication, Competitive Analysis, Creativity, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Digitization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Marketing Management, Market Research, Market Trends, Operationalization, Optimism {자세히(17)}<br><b>Desired Languages </b>(If blank, desired languages not specified)<br><b>Travel Requirements</b><br>Not Specified<br><b>Available for Work Visa Sponsorship?</b><br>No<br><b>Government Clearance Required?</b><br>No<br><b>Job Posting End Date</b><br> </div>

About Atos Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud, and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societies Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Role Overview We are seeking an experienced L1/L2 Support Analyst with a minimum of 6 years of experience in application and technical support. The role will be responsible for advanced troubleshooting, complex incident resolution, root-cause analysis, problem management, escalation handling, and maintaining platform stability across a diverse modern technology landscape. The ideal candidate will demonstrate strong analytical and troubleshooting skills, take ownership of critical service issues, communicate effectively with stakeholders, and contribute to knowledge transfer and mentoring within the support team. Key Responsibilities Provide advanced L1/L2 technical and application support for business-critical platforms and services. Perform advanced troubleshooting, incident investigation, and root-cause analysis (RCA) for complex technical issues. Diagnose and resolve incidents across application, integration, API, cloud, and data/AI services. Manage and resolve complex incidents, ensuring timely restoration of services and minimizing business impact. Participate in problem management, identifying recurring issues and implementing permanent corrective actions. Handle technical escalations from L1 teams and coordinate with L3, engineering, development, infrastructure, and vendor teams when required. Support platform stability, availability, performance, and operational reliability. Monitor and investigate service degradation, failures, integration issues, and application errors. Provide technical support across:Sitecore Next.js / Vercel React Native Microsoft Dynamics 365REST/API integrations and services Microsoft Azure cloud services Azure data and AI services Analyze application logs, API responses, system behavior, and monitoring information to identify the source of incidents. Document troubleshooting procedures, known errors, resolutions, and technical solutions in the knowledge base. Conduct knowledge transfer sessions and mentor junior support analysts. Maintain clear and timely communication with technical and business stakeholders during critical incidents. Demonstrate calm and structured escalation management during high-severity or business-critical issues. Identify opportunities to improve support processes, operational procedures, automation, and service reliability. Ensure incidents and problems are properly documented, tracked, and closed in accordance with agreed support processes and SLAs. Required Skills & Experience6+ years of experience in application support, technical support, production support, or a similar IT operations role. Strong experience in L1/L2 support with advanced troubleshooting responsibilities. Proven experience in incident management, problem management, escalation management, and RCA. Hands-on troubleshooting experience across one or more of the following:Sitecore Next.js / Vercel React Native Dynamics 365APIs and integrations Azure cloud services Azure data and AI services Strong understanding of application architecture, integrations, APIs, cloud environments, and production support practices. Ability to analyze logs, identify patterns, isolate issues, and determine root causes. Experience supporting business-critical applications and high-priority incidents. Strong ownership mindset with the ability to drive incidents through to resolution. Excellent analytical and problem-solving skills. Strong verbal and written communication skills with the ability to communicate technical issues clearly to both technical and non-technical stakeholders. Ability to work effectively under pressure during critical incidents. Experience mentoring team members and contributing to knowledge-sharing initiatives. Key Competencies Advanced analytical and troubleshooting skills Root-cause analysis and structured problem solving Incident and problem management Calm and effective escalation management Strong ownership and accountability Platform stability and service reliability mindset Stakeholder management and communication Knowledge sharing and mentoring Ability to work collaboratively across technical teams Preferred Experience working in an ITIL-based support environment. Experience with ITSM tools and incident/problem management processes. Exposure to application monitoring, observability, and cloud monitoring tools. Experience working with distributed application and integration environments. Relevant Azure, Dynamics 365, Sitecore, or ITIL certifications are advantageous.<br>Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. Choose your future. Choose Atos.

<p><h4>Who we are</h4> <p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a Business Insights & Trading Specialist to drive the effective and accurate trading and sales performance of the Total Products & Services portfolio across one or multiple markets. This role acts as a key connection between Group Products & Services and local markets, partnering with stakeholders across multiple functions to optimise portfolio performance, support strategic growth initiatives, and deliver insightful analysis to senior leaders. The successful candidate will be highly analytical, commercially aware, and confident in engaging with stakeholders at all levels while transforming complex data into actionable business insights.</p> <h4>What you’ll do</h4> <ul> <li>Partner with multiple markets to align taxonomy, forecasting methodologies, and sales reporting practices for the Total Products & Services portfolio, ensuring consistency and accuracy across markets.</li> <li>Share executive-level reporting with stakeholders across markets to support strategic alignment and performance management.</li> <li>Collaborate with market teams on forecasting, trading opportunities, performance reviews, and strategic discussions to support portfolio growth.</li> <li>Build and maintain strong relationships with leaders and stakeholders across sales, trading, finance, and commercial functions, enabling informed and data-driven decisions.</li> <li>Act as a key liaison between market teams and Vodafone Group functions to support sales and trading performance objectives.</li> <li>Deliver accurate analysis, reports, presentations, and executive-ready insights to senior stakeholders.</li> <li>Lead monthly sales trading performance reporting activities across multiple markets and ensure timely communication of key performance indicators.</li> <li>Support annual budget planning activities, coordinating with commercial, finance, and trading stakeholders to ensure alignment with business objectives.</li> <li>Identify performance risks, opportunities, and strategic growth areas through detailed analysis and insight generation.</li> </ul> <h4>Who you are</h4> <ul> <li>A professional with strong experience in analysing, interpreting, and identifying trends within complex datasets. 5-7 years of experience.</li> <li>An excellent communicator who is comfortable presenting to, influencing, and collaborating with stakeholders across multiple functions and levels of seniority.</li> <li>Fluent in English, both written and spoken.</li> <li>Proactive, solution-oriented, and capable of working independently within a fast-paced environment.</li> <li>Commercially aware with a strong understanding of sales performance and financial drivers.</li> <li>Skilled at transforming data into meaningful business insights, identifying performance risks and growth opportunities across functions such as commercial planning, finance, sales, and product management.</li> <li>Able to balance local market requirements with broader business strategies and best practices.</li> <li>Educated to degree level in business administration, finance, or a related quantitative discipline.</li> <li>Experienced in using Microsoft applications, Salesforce, and Power BI.</li> <li>Demonstrated success in business operations, sales operations, commercial, or finance business partnering roles.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to work closely with senior leadership and executive stakeholders across multiple international markets.</li> <li>Exposure to strategic portfolio management, commercial performance, forecasting, and sales optimisation activities.</li> <li>A collaborative and global environment where business insights directly influence strategic decisions and market performance.</li> <li>Opportunities to develop expertise in business performance management, stakeholder engagement, and executive reporting.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced commercial and trading performance analysis.</li> <li>Strategic forecasting and budget planning methodologies.</li> <li>Executive-level reporting and presentation development.</li> <li>Cross-functional stakeholder management and international market collaboration.</li> <li>Data-driven decision-making using Salesforce, Power BI, and business analytics techniques.</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Line of Service</b><br><b>Industry/Sector</b><br><b>Specialism</b><br><b>Management Level</b><br>Senior Associate<br><b>Job Description &amp; Summary</b><br>Role Overview<br>To provide process analysis and documentation support to the model office team.<br><b>Key Responsibilities </b><br>• Developing mobilisation content for model office<br>• Developing content for process workshops<br>• Supporting process analysis<br>• Updating process maps<br>• Documenting new processes<br>• Developing model office content for project communications<br>• Developing process related content for training material<br>• Developing content for SOPs<br>• Defining user stories and assisting in creation of test data<br><b>Key Deliverables</b><br>• Mobilisation content<br>• Process workshop materials<br>• Process maps and documentation<br>• SOPs<br>• User stories and test data<br><b>Skills and Experience </b><br>• 4+ years of experience as a business/process analyst<br>Experience in business process analysis and documentation<br>• Strong skills in process mapping tools<br>• Experience supporting model office or change management functions<br>• Strong documentation and communication skills<br><b>Education </b>(if blank, degree and/or field of study not specified)<br>Degrees/Field of Study required:<br>Degrees/Field of Study preferred:<br><b>Certifications </b>(if blank, certifications not specified)<br><b>Required Skills</b><br><b>Optional Skills</b><br>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Modeling, Communication, Competitive Analysis, Creativity, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Digitization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Marketing Management, Market Research, Market Trends, Operationalization, Optimism {+ 17 more}<br><b>Desired Languages </b>(If blank, desired languages not specified)<br><b>Travel Requirements</b><br>Not Specified<br><b>Available for Work Visa Sponsorship?</b><br>No<br><b>Government Clearance Required?</b><br>No<br><b>Job Posting End Date</b><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client is a growing security and technology-focused company providing remote monitoring, surveillance, and security solutions to organizations across a range of industries. The company combines experienced security professionals with technology and AI-driven solutions to improve monitoring, incident response, and operational efficiency.</p><br><p>As the business continues to grow, the company is looking for a detail-oriented accounting professional who can take ownership of day-to-day bookkeeping while helping leadership improve financial visibility through budgeting, forecasting, cash flow management, financial reporting, and analysis.</p><br>Role Overview<p>The <strong>Bookkeeper &amp; Financial Analyst</strong> will manage day-to-day bookkeeping and accounting activities while supporting budgeting, forecasting, financial reporting, cash flow management, and financial analysis.</p><br><p>The role will be responsible for maintaining accurate and up-to-date financial records, monitoring performance against budget, preparing financial reports, and helping leadership identify important trends, discrepancies, risks, and areas requiring attention.</p><br><p>This is a hands-on and analytical role suited to someone who can maintain accurate books while also interpreting financial information and providing meaningful insights to leadership.</p><br>Location<p><strong>Fully Remote | 9:00 AM - 5:00 PM EST | Part-time | 20-hours a week.</strong></p><br>Key ResponsibilitiesBookkeeping &amp; Accounting<ul><li><p>Oversee bookkeeping activity completed by the company’s external bookkeeping provider.</p><br></li><li><p>Review QuickBooks and financial records for accuracy and identify discrepancies, incorrect categorization, or items requiring correction.</p><br></li><li><p>Perform regular bank and account reconciliations and investigate discrepancies.</p><br></li><li><p>Review transaction records, journal entries, and supporting documentation for accuracy and proper categorization.</p><br></li><li><p>Support cleanup and reconciliation of historical financial records as needed.</p><br></li><li><p>Monitor accounts payable, accounts receivable, invoicing, and expense activity.</p><br></li><li><p>Identify issues or aging items requiring attention and provide leadership with visibility into their status.</p><br></li><li><p>Review financial obligations and related reports to ensure items are properly tracked and issues are identified early.</p><br></li></ul>Budgeting, Forecasting &amp; Financial Analysis<ul><li><p>Maintain and update company budgets and financial tracking.</p><br></li><li><p>Monitor actual financial performance against budget and identify meaningful variances.</p><br></li><li><p>Develop and maintain cash flow forecasts and financial projections.</p><br></li><li><p>Analyze historical and current financial data to identify trends, risks, and opportunities.</p><br></li><li><p>Provide leadership with clear financial insights and recommendations.</p><br></li><li><p>Help leadership understand the financial implications of business performance and spending.</p><br></li></ul>Financial Reporting<ul><li><p>Prepare accurate financial reports and summaries for leadership.</p><br></li><li><p>Provide clear budget-to-actual and financial performance reporting.</p><br></li><li><p>Ensure financial information is organized, reliable, and easy to understand.</p><br></li><li><p>Proactively identify and communicate discrepancies, trends, and financial issues requiring attention.</p><br></li><li><p>Help improve financial visibility and reporting processes as the company grows.</p><br></li></ul>AI &amp; Process Improvement<ul><li><p>Use ChatGPT, Claude, and other AI solutions to improve financial analysis, reporting, and accounting workflows.</p><br></li><li><p>Identify opportunities to streamline repetitive accounting processes.</p><br></li><li><p>Improve access to financial information.</p><br></li><li><p>Help develop more efficient financial workflows and reporting processes.</p><br></li></ul>QualificationsExperience<ul><li><p><strong>5+ years of relevant bookkeeping, accounting, financial analysis, or accounting operations experience preferred.</strong></p><br></li><li><p>Strong hands-on experience managing day-to-day bookkeeping and accounting activities.</p><br></li><li><p>Experience with budgeting, forecasting, financial reporting, and financial analysis.</p><br></li><li><p>Experience independently identifying and investigating accounting discrepancies.</p><br></li><li><p>Experience with accounts payable, accounts receivable, invoicing, and expense management.</p><br></li><li><p>Experience working independently and taking ownership of accounting responsibilities.</p><br></li><li><p>Experience supporting a growing business is a plus.</p><br></li></ul>Skills<ul><li><p>Strong hands-on QuickBooks experience.</p><br></li><li><p>Strong Excel and/or Google Sheets skills.</p><br></li><li><p>Experience performing bank and account reconciliations.</p><br></li><li><p>Experience working with journal entries and general ledger management.</p><br></li><li><p>Experience with budget management and budget-to-actual tracking.</p><br></li><li><p>Experience developing and maintaining cash flow forecasts.</p><br></li><li><p>Strong financial reporting and financial analysis capabilities.</p><br></li><li><p>Experience managing accounts payable and accounts receivable.</p><br></li><li><p>Strong understanding of accounting principles and financial statements.</p><br></li><li><p>Ability to analyze financial information and identify meaningful variances and trends.</p><br></li><li><p>Ability to investigate discrepancies and understand their underlying causes.</p><br></li><li><p>Ability to communicate financial information and insights clearly to non-finance stakeholders.</p><br></li><li><p>Experience using AI tools such as ChatGPT or Claude for accounting, reporting, or financial analysis is strongly preferred.</p><br></li><li><p>Strong attention to detail, problem-solving, and follow-through.</p><br></li><li><p>Ability to independently take ownership of accounting responsibilities and confidential financial information.</p><br></li></ul>What Success Looks Like<ul><li><p>QuickBooks and financial records are accurate, organized, and consistently up to date.</p><br></li><li><p>Bank and account reconciliations are completed regularly and discrepancies are addressed promptly.</p><br></li><li><p>Historical financial issues are identified and cleaned up as needed.</p><br></li><li><p>Leadership has a clear and reliable view of current financial performance.</p><br></li><li><p>Budgets, forecasts, and budget-to-actual tracking are consistently maintained.</p><br></li><li><p>Cash flow and upcoming financial obligations are clearly tracked.</p><br></li><li><p>Financial reports are accurate, timely, and easy to understand.</p><br></li><li><p>Important financial trends, discrepancies, and risks are proactively identified and communicated.</p><br></li><li><p>Leadership receives meaningful financial insight rather than simply a set of numbers.</p><br></li><li><p>AI and technology are used where appropriate to improve financial analysis, reporting, and workflows.</p><br></li></ul>Opportunity<p>The <strong>Bookkeeper &amp; Financial Analyst</strong> will have the opportunity to take ownership of day-to-day accounting activities while helping a growing business strengthen its financial visibility. The role combines hands-on bookkeeping with budgeting, forecasting, cash flow management, financial reporting, and analysis, providing the opportunity to contribute meaningful financial insights to leadership while improving accounting and reporting workflows through technology and AI.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

About Lucidya<br><br>Lucidya is an AI-native platform for customer experience (CX) intelligence that helps organizations understand their customers and take action across the entire customer lifecycle.<br><br>Our platform brings together products including Social Listening, Omni Serve, Survey, and AI Agent, helping enterprise organizations across the region turn customer data into better experiences and measurable business outcomes.<br><br>As we continue to scale our products, customers, and AI capabilities, the amount of data we generate is growing rapidly. The opportunity is no longer simply to report on what happened - it's to understand why it happened, what it means, and what we should do next.<br><br>Why this role matters<br><br>We're looking for a Senior Product Analyst who can help make data a genuine part of how Product operates.<br><br>This isn't a role where you'll wait for a Product Manager to ask for a dashboard or pull a report after a decision has already been made. You'll be expected to get close to the product, understand how customers actually use it, spot patterns others may have missed, and bring insights to the table before someone asks for them.<br><br>You'll operate at two levels.<br><br>At the product and feature level, you'll help teams understand whether customers are discovering, adopting, engaging with, and getting value from what we're building. You'll identify friction, investigate unexpected behaviour, evaluate experiments, and help teams decide what to improve, scale, reposition, or stop.<br><br>At the leadership level, you'll connect those individual product signals to the bigger picture - helping leadership understand product performance, emerging opportunities, risks, and where we should invest next.<br><br>The strongest person in this role will be able to move comfortably between a SQL query, a conversation with a Product Manager, and a leadership presentation - and translate the same data into something meaningful for each audience.<br><br>What You'll Do<br><br> Turn product data into decisions. You'll go beyond reporting what happened to understand why it happened, what it means, and what Product should do differently as a result. Help teams define what success actually means. You'll work with Product Managers and other stakeholders to establish meaningful KPIs, success metrics, and measurement plans before features and initiatives are launched. Understand how customers use our products. You'll analyse journeys, funnels, cohorts, adoption, engagement, retention, churn, and behavioural patterns to identify where customers are succeeding and where they're getting stuck. Evaluate whether our products are delivering value. You'll assess feature performance and help teams make evidence-based decisions about whether to improve, scale, reposition, or discontinue initiatives. Bring insights into product discovery. You'll use quantitative evidence alongside customer, product, and market context to help teams understand which problems are worth solving and where the biggest opportunities exist. Challenge assumptions with evidence. When a team believes a feature is working, adoption is strong, or customers are behaving a certain way, you'll be comfortable asking, "What does the data actually tell us?" — constructively and without creating friction. Identify opportunities before you're asked. You won't wait for a stakeholder to request a report. You'll proactively investigate anomalies, emerging trends, underperforming areas, and changes in customer behaviour and bring forward the ones that matter. Support experimentation. You'll help teams define hypotheses, success criteria, and measurement approaches, then analyse experiments and A/B tests to determine what the evidence tells us. Make complex analysis easy to understand. You'll turn large datasets and complicated analysis into clear stories, visualisations, recommendations, and decisions that make sense to both technical and non-technical audiences. Give leadership a clear view of product performance. You'll create reporting that connects detailed product and feature performance to broader business objectives, highlighting progress, drivers, risks, and recommended actions rather than simply presenting numbers. Help Product become more self-sufficient with data. You'll build repeatable analytical frameworks, dashboards, documentation, and self-service resources so teams don't need to come to you for every question. Raise data literacy across Product. You'll coach Product Managers on metrics, analysis, and interpretation, and use workshops, office hours, and day-to-day collaboration to make better use of data part of how the team works. Build trust across teams. You'll work closely with Product, Design, Engineering, and business stakeholders and influence decisions without relying on formal authority<br><br>What Success Looks Like<br><br>In your first 3-6 months, you'll be building trust. Product teams know you as someone who understands the product, asks the right questions, and brings useful insights rather than simply producing reports.<br><br>As you establish yourself, you'll start changing how decisions are made. Product Managers are defining meaningful success metrics earlier, teams are using evidence to evaluate their decisions, and you're proactively surfacing opportunities and risks rather than responding to reporting requests.<br><br>Ultimately, success means Product becomes more intelligent. Leadership has a clear view of what's driving product performance, teams understand why customers behave the way they do, and decisions about priorities and investment are increasingly based on evidence rather than assumptions.<br><br>The shift we're looking for is simple:<br><br>From "What happened?" → "Why did it happen?" → "What should we do about it?"<br><br>Requirements<br><br>Who You Are<br><br> You're naturally curious. When you see an unexpected number, you don't just add it to a report — you want to know what's behind it. You think commercially, not just analytically. You understand that an interesting insight isn't necessarily a useful one. You can connect product behaviour to customer value, business performance, and investment decisions. You don't need to be given the question. You're comfortable starting with an ambiguous problem, figuring out what needs to be understood, and determining what analysis will actually help answer it. You can zoom in and out. You can spend time investigating why a particular feature's adoption dropped while still understanding how that finding connects to the wider product strategy. You're willing to challenge people. You don't simply validate what a stakeholder already believes. You're comfortable presenting evidence that contradicts an assumption, while doing so in a way that builds trust rather than defensiveness. You know that being right isn't enough. Your analysis only creates value if people understand it and act on it. You can turn complex findings into a simple story and a clear recommendation. You're a strong communicator. You can explain an analytical finding to a Product Manager, work through the technical detail with an Engineer, and present the business implication to leadership. You're proactive and self-directed. You don't wait for a ticket to appear in your queue. You notice something worth investigating and take ownership of finding out what it means. You're comfortable with ambiguity and a changing environment. Not every question will have a clean dataset or obvious answer. You know how to work with imperfect information while being transparent about its limitations. You have 4+ years of experience in product analytics, digital analytics, business intelligence, or a closely related field, with experience working directly with digital Product teams. You're technically strong. You can independently use SQL to explore and analyse large datasets and are comfortable working with product analytics or business intelligence platforms such as Mixpanel, Heap, Pendo, Metabase, Amplitude, Looker, Tableau, Power BI, or similar tools. You understand product metrics deeply, including funnels, journeys, cohorts, retention, engagement, adoption, churn, and customer behaviour. You can translate ambiguous business questions into structured analysis and understand the difference between finding a correlation and understanding what it actually means. You're comfortable working remotely and can communicate effectively across teams without relying on being in the same room. You have professional working proficiency in English. <br><br>Nice to Have<br><br> Experience designing or evaluating A/B tests and experiments. Experience with statistical analysis. Familiarity with modern data stacks, data warehouses, transformation tools, event tracking, analytics instrumentation, or data governance. Experience building or improving a product analytics function or data culture. Experience presenting product recommendations to senior leadership. Working knowledge of Python or R. Experience working with B2B Saa S, enterprise products, AI products, or complex data-driven platforms. <br><br>What the hiring process will look like<br><br> Recruiter screening — An initial conversation about your experience, motivations, and what you're looking for next. Analytics interview — A deeper discussion around your product analytics experience, technical capability, and how you approach ambiguous analytical problems. Case study / analytical exercise — You'll be given a product or business problem and asked to analyse the available information, identify the key insights, and explain what you would recommend. Presentation Interview — You'll meet Product and/or business stakeholders to explore how you communicate insights, challenge assumptions, and influence decisions based on the case study. Leadership / culture interview — A final conversation focused on how you operate, collaborate, handle ambiguity, and contribute to a high-performing team

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><b>Our Purpose</b></span></p><br><br><br><p><i>Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a&nbsp;sustainable&nbsp;economy where everyone can prosper. We support a wide range of digital payments choices, making transactions&nbsp;secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</i></p><br><br><br><p><b>Title and Summary</b></p><br><br><br>Senior Customer Technical Services Analyst<br>Who is Mastercard?<br>Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.<br>Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.<br>Overview<br>The Global Customer Care team is looking for Senior Customer Technical Services Analyst to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.<br>Global Customer Care acts as a single point of contact for our external customers and internal business partners. GCC completes analysis of wide variety of customers’ business and technical inquiries, providing end-to-end ownership. GCC is in essence ‘The face of MasterCard’ to ensure our customers receive world class support.<br>Purpose of job<br>•Provide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution<br>•Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications (e-mail)<br>Specifics<br>Regional Global Customer Care responsibilities:<br>Regional Customer Support; Basic to Intermediate understanding of Core Products<br>•The position will be part of a global team providing fantastic Customer Support<br>• Are you looking for a chance to start something from scratch?<br>•Have you always been a leader of change and part of the solution?<br>• Do you enjoy creating your own future and choosing the direction it takes?<br>Role <br>• Provide world class support leveraging our Shared Service support model while integrating new procedures across a regional and global network<br>• Communicate frequently and clearly with different products and understand future enhancements<br>• Create documentation materials to be leveraged in a re-useable scalable way so that the product line can be supported on a global level with minimal effort <br>• Serve as focal point for customer issues, concerns and requests for enhancements. <br>• Capture detailed and accurate information about issues, concerns and enhancements. <br>• Work with global customers to complete service inquiries about MasterCard core applications and products. <br>• Collaborate with others in support of products, processes and problem resolution. <br>• Demonstrate the ability to negotiate, resolve and present to internal/external customers. <br>• Lead and/or participate in customer visits for training, education and operational support. <br>• Potential customer visits for training, education and operational support. <br>• Simulate or recreate user issues to resolve operating difficulties. <br>• Recommend and implement business or process improvements, while recognizing global perspectives. <br>• Demonstrate leadership qualities, displaying mentoring ability, project leadership and delegation on an as-needed basis, follow-through, team participation and self-management.<br>All About You<br>Knowledge / Experience: <br>• Technical/operations experience within financial/payments industry <br>• Previous customer service experience required. <br>• Experience in Card domain/operations<br>• Must have a good understanding of Core Products (Credit/Pre-paid/Debit)<br>• Must be familiar with Card Payment Industries (Issuer &amp; Acquirer)<br>• You should be able to display superior Customer Service<br>• Should be able to handle various geographical customer challenges (EEMEA)<br>Skills/ Abilities: <br>• Excellent interpersonal skills and written and verbal communication skills. <br>• Technical and operational skills (PL/SQL, Unix, MS Office, etc) <br>• Advanced analytical, problem resolution and project management skills, including negotiation and conflict resolution. <br>• Ability to adapt to a personal work style to accommodate an ever changing, diverse and global environment and to organize and prioritize multiple tasks simultaneously based on current business needs<br><br><p><b>Corporate Security Responsibility</b></p><br><br><p><br>All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</p><br><br><ul><li><p>Abide by Mastercard’s security policies and practices;</p><br><br></li><li><p>Ensure the confidentiality and integrity of the information being accessed;</p><br><br></li><li><p>Report any suspected information security violation or breach, and</p><br><br></li><li><p>Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.</p><br><br></li></ul><br><br><br><br><br> </div>