Document Controller

About the Company<br><br>i Qor is a global provider of customer engagement and technology-enabled BPO solutions. We are committed to delivering exceptional customer experiences while driving operational efficiency through innovation, collaboration, and inclusivity.<br><br>About the Role<br><br>We are looking for a B2B Representative | Greek Speaker to join our team in New Cairo. In this role, you will be responsible for managing professional interactions with business clients in Greek, handling inbound and outbound communications, understanding client needs, providing accurate information, and ensuring a high level of service throughout the customer journey. You will work closely with internal teams and supervisors to resolve client inquiries, follow established procedures, maintain accurate records, and contribute to improving client satisfaction and overall business performance.<br><br>Responsibilities<br><br>Handle inbound and outbound B2B communications in Greek. Build and maintain strong professional relationships with business clients. Understand client requirements and provide accurate information about products and services. Address inquiries, concerns, and issues in a professional and timely manner. Follow up with clients to ensure proper resolution and satisfaction. Document all client interactions accurately using CRM and company systems. Escalate complex cases to the appropriate teams when necessary. Meet established quality, productivity, and performance targets. Maintain professional communication and a customer-focused approach at all times. Collaborate with team members and supervisors to improve processes and client experience. Adhere to company policies, procedures, and compliance standards. Participate in ongoing training and development programs.<br><br>Qualifications<br><br>Greek proficiency: B2–C1, with strong speaking, reading, and writing skills. Good command of English for internal communication.<br><br>Required Skills<br><br>Strong communication and interpersonal skills. Customer-oriented mindset with the ability to understand and address business clients' needs. Strong active listening, problem-solving, and negotiation skills. Ability to handle difficult conversations professionally and confidently. Basic computer and typing skills. Ability to navigate CRM/contact center systems and multiple applications. Strong attention to detail and organizational skills. Ability to work effectively within a diverse and collaborative team.<br><br>Preferred Skills<br><br>Previous experience in B2B, customer service, sales, account management, or contact centers is an advantage, but not mandatory. Willingness to work on-site in New Cairo and follow a rotating shift schedule when required.<br><br>Pay range and compensation package<br><br>Fully Paid Training Social & Medical Insurance Ongoing training and career development opportunities. Supportive and collaborative work environment.<br><br>Equal Opportunity Statement<br><br>If you are a Greek speaker with strong communication skills and are interested in building a career in B2B client management, we would love to hear from you. Apply now and join the i Qor team!<br><br>#Hiring #IQor #B2B #Greek Speaker #Greek Jobs #Customer Service #B2BRepresentative #New Cairo #Egypt Jobs #Call Center Jobs #Career Opportunity

Job Purpose We are seeking a proactive Organization Development Specialist to support and implement organizational development and change management initiatives that foster a high-performing, inclusive, and continuously improving workplace. The successful candidate will partner with business leaders to enhance organizational effectiveness through organization design, performance management, competency frameworks, HR policies, and employee development initiatives. Key Responsibilities Organization Development & Change Management Support the implementation of organization development and change management strategies aligned with the University's strategic objectives. Participate in organization design initiatives and business optimization projects. Design and maintain organizational structures and organization charts, reflecting promotions, transfers, and new hires. Document processes and prepare reports for senior management and Quality. Organization Design & Job Architecture Develop, review, and update job descriptions. Conduct job evaluation and grading in accordance with compensation guidelines. Develop and maintain job families and career path frameworks to support employee growth. Develop and update competency frameworks, including core, leadership, and technical competencies. HR Policies & Employee Relations Develop, review, and maintain HR policies and the Employee Handbook. Deliver HR induction sessions for newly hired employees. Provide HR policy guidance and consultation to employees and managers. Support grievance resolution while ensuring policy compliance. Performance Management Implement, maintain, and continuously improve the University's performance management system. Support departments in setting SMART objectives and measurable KPIs aligned with organizational goals. Guide employees and managers throughout the performance management cycle. Analyze performance results and recommend promotions, incentives, and recognition initiatives. Collaborate with Learning & Development to identify development needs based on performance outcomes. Evaluate the effectiveness of performance management programs and recommend improvements. Talent & Leadership Development Partner with Talent Acquisition and Learning & Development to integrate competency frameworks into recruitment and development processes. Support the design and implementation of succession planning initiatives. Advise managers on organizational, leadership, and performance-related matters. Stay up to date with emerging Organization Development trends and best practices. Qualifications Education Bachelor's degree in Human Resources, Business Administration, or a related field. HR Diploma or Professional Certification is preferred. Experience2–4 years of experience in Organization Development, HR Development, or a related HR function. Required Skills Excellent command of English (written and spoken). Strong business writing and documentation skills. Advanced proficiency in Microsoft Office (Excel, Word, and Power Point). Strong analytical and problem-solving abilities. Excellent organizational, planning, and time management skills. Ability to manage multiple projects simultaneously. Strong communication, interpersonal, and stakeholder management skills. Knowledge of organizational development principles, job evaluation, competency frameworks, and performance management. Ability to work effectively in a diverse and collaborative environment.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high-value, customized outsourcing solutions that address each client’s unique business needs and help them concentrate on their core operations. ETISAL International combines global coverage, cultural awareness, and industry best practices to provide consultative, innovative services. The company is committed to transparency, flexibility, integrity, and a strong appreciation of human capital. Its teams work continuously to exceed client expectations through first-class quality and the use of advanced technologies. Role Description The Customer Service Agent / Dubai Freezone Account role is a full-time, on-site position based in Cairo, Egypt. The role involves handling inbound and outbound customer interactions related to Dubai Freezone services, including responding to inquiries, providing accurate information, and resolving issues promptly and professionally. The Customer Service Agent will guide customers through procedures, clarify requirements, update account information, and document all interactions in the designated systems. The role also includes coordinating with internal teams to follow up on pending requests, escalating complex cases when necessary, and ensuring that service levels and quality standards are consistently met. The successful candidate will represent ETISAL International’s values, maintain a customer-centric approach, and contribute to continuous improvement in processes and customer experience. Qualifications Strong customer service and communication skills, including active listening, clear verbal and written communication, and a professional, empathetic approach. Proficiency in call handling and contact center operations, including managing inquiries, documenting interactions, and following established workflows and service level requirements. Ability to quickly learn and apply Dubai Freezone policies, procedures, and service offerings, with solid attention to detail and accuracy in information provided. Good problem-solving and conflict-resolution abilities, with the capacity to handle objections, resolve complaints, and escalate complex issues appropriately. Comfort with using computer systems and CRM or contact center software, along with basic data entry and reporting skills. Capability to work on-site in Cairo, Egypt, in a fast-paced, shift-based environment, while maintaining reliability, punctuality, and teamwork. Fluency in English and Arabic is preferred; additional languages are an advantage for serving diverse customer groups. Previous experience in customer service, call centers, or BPO environments is beneficial; knowledge of Freezone or business setup services is a plus. Minimum high school diploma; a college degree or relevant vocational training in business, communications, or a related field is an advantage

Company Description Wintag is a leading manufacturer and supplier of high-quality shutter windows, UPVC windows and doors, and window accessories, offering modern solutions that combine durability, insulation, and aesthetic appeal. With years of industry expertise, the company focuses on customized designs, professional installation, and reliable after-sales service to ensure lasting comfort and protection for its clients. Wintag serves residential, commercial, and industrial projects, providing window solutions tailored to diverse building needs. The company is committed to innovation, quality, and long-term performance, positioning itself as a trusted partner for modern window systems. Applicants joining Wintag will be part of a growing organization dedicated to enhancing spaces through advanced window technologies.<br>Role Description This is a full-time, on-site Sales Executive role based in Qesm Marina El Alameen El Seyahia. The Sales Executive will actively identify and pursue new business opportunities, develop and maintain relationships with residential, commercial, and industrial clients, and promote Wintag’s shutter windows, UPVC products, and window accessories. Daily tasks include prospecting and field visits, conducting product presentations and demonstrations, preparing and following up on quotations, and negotiating terms to close deals. The role also involves coordinating with the operations and installation teams to ensure accurate order handling, monitoring market trends and competitors, and providing regular sales reports and forecasts. The Sales Executive is expected to uphold high standards of customer service, represent the brand professionally, and contribute to achieving sales targets and overall business growth.<br>Qualifications<br> Strong sales and negotiation abilities, with a track record in field sales or business development, preferably in construction materials, building solutions, or related industries. Customer relationship management skills, including the ability to build trust, handle inquiries, and provide clear product guidance to diverse client segments. Solid communication and presentation capabilities, with confidence in explaining technical product features and benefits to both technical and non-technical stakeholders. Basic understanding of window and door systems, or willingness to learn product specifications, installation considerations, and after-sales requirements. Organizational and time management skills to handle multiple leads, site visits, quotations, and follow-ups efficiently. Comfort working on-site and traveling within the region, with adaptability to different project types and client environments. Proficiency in using common office and sales tools (e.g., email, spreadsheets, CRM software) to document activities and prepare reports. Relevant education in Business, Marketing, Engineering, or a related field is preferred, along with previous experience in a similar sales role. Commitment to ethical, inclusive, and non-discriminatory business practices, with a collaborative mindset and

Company Description Met Life has been serving the Middle East region for nearly 65 years, including over two decades of operations in Egypt, providing smart financial solutions for everyday needs. As the first life insurance company to enter the Egyptian market, Met Life Egypt offers life, accident, and health insurance, retirement planning, and wealth management solutions to more than one million customers. The company is recognized for its strong distribution capabilities and diverse insurance product portfolio. In response to a rapidly changing world, Met Life Egypt focuses on providing reliable guidance to help individuals and businesses meet their financial goals and navigate life’s challenges. Joining Met Life Egypt means contributing to a trusted brand with a long-standing commitment to customer-centric financial protection and planning.<br>Role Description The Sales Insurance role at Met Life Egypt is a full-time, hybrid position based in Cairo, Egypt, with some flexibility for working from home. The role involves identifying prospective clients, presenting appropriate insurance and financial solutions, and guiding customers through the process of selecting life, accident, health, retirement, and wealth management products. Responsibilities include understanding client needs, preparing tailored proposals, managing policy applications, and maintaining ongoing relationships to support renewals and cross-selling opportunities. The Sales Insurance professional will collaborate with internal teams and insurance brokers, ensure compliance with company policies and regulatory requirements, and use CRM tools to track sales activities and customer interactions. The role also includes providing high-quality customer service by responding to inquiries, resolving issues, and delivering clear, accurate information about Met Life’s offerings.<br>Qualifications<br> <br>Foundational knowledge and practical experience in Insurance and Insurance Brokerage, with the ability to explain and position life, accident, health, and retirement products. Background in Finance or financial services, including basic understanding of wealth management, risk, and return to support client recommendations. Strong Communication and Customer Service skills, including the ability to build trust, listen actively, and provide clear, respectful guidance to diverse customers. Proven sales aptitude, target-orientation, and ability to manage a pipeline of leads and opportunities. Comfort using digital tools and CRM systems to document interactions and manage client information. Ability to work effectively in a hybrid environment, collaborating on-site in Cairo and independently from home. Bachelor’s degree in Business, Finance, Economics, or a related field is preferred, or equivalent relevant experience. Previous experience in insurance sales or financial advisory roles in Egypt or the region is an advantage. Proficiency in Arabic and working knowledge of English to engage with customers and internal stakeholders.

Company Description Grand Plast is a leading Egyptian industrial and trading company specializing in plastic products, serving both the local market and international clients. Established in 1996, the company is committed to high quality standards across its product range to ensure customer satisfaction. Grand Plast exports to multiple countries, including Lebanon, Jordan, Libya, Kenya, Palestine, Kuwait, Morocco, Cyprus, and Saudi Arabia. The company employs around 400 well-trained and talented team members, offering a professional environment that supports growth and development. Grand Plast continues to expand its regional presence and invest in modern manufacturing technologies. Role Description *1. Preventive Maintenance:** Implement preventive maintenance plans for equipment and machinery.* Monitor adherence to maintenance schedules and minimize unexpected breakdowns.* Analyze breakdown data to improve maintenance plans.<br>*2. Corrective / Breakdown Maintenance:** Quickly and efficiently diagnose mechanical and electrical faults.* Perform repair and corrective maintenance activities to minimize equipment downtime.* Identify the root causes of breakdowns through *Root Cause Analysis (RCA)*.<br>*3. Mechanical Systems:** Handle mechanical systems, including *Bearings, Gearboxes, Pneumatics, and Hydraulics*.* Read mechanical drawings and perform dismantling and assembly activities.* Monitor the condition of consumable parts and determine replacement requirements.<br>*4. Electrical & Control Systems:** Work with industrial electrical *Control Panels*.* Read and interpret *Electrical Schematics*.* Work with *PLCs, Sensors, and Drives, preferably with experience in **Siemens, Omron, or Schneider* systems.* Inspect, diagnose, and troubleshoot electrical faults.<br>*5. Improvement & Development:** Suggest improvements to enhance equipment efficiency and reduce breakdowns.* Improve energy consumption and minimize production waste.* Monitor and improve *Maintenance KPIs*.<br>*6. Reporting & Follow-up:** Prepare daily and weekly maintenance reports.* Document breakdowns, root causes, and corrective actions taken.* Monitor spare parts and identify maintenance requirements.<br>Qualifications Strong knowledge of Mechatronics and Electromechanics, with the ability to integrate mechanical, electrical, and control systems in industrial machinery. Solid background in Electrical Engineering, including power systems, motor control, sensors, and PLCs or other industrial controllers. Hands-on experience in Maintenance & Repair of automated production equipment, including diagnostics, preventive maintenance, and root cause analysis. Proficiency in Electronics, such as circuit components, wiring, and troubleshooting of control boards and instrumentation. Bachelor’s degree in Mechatronics Engineering is must. Experience in industrial or manufacturing environments, preferably in plastics or similar process industries. Ability to read and interpret technical drawings, electrical schematics, and equipment manuals. Good communication skills, ability to collaborate with cross-functional teams, and strong problem-solving abilities. Comfort working on-site in a fast-paced production setting and adhering to safety and quality standards.

About the Role We are hiring four Business Analysts to support the design, development, and delivery of digital banking services within our platform. Each analyst will specialize in one or more areas including Everyday Banking, Cards & Loans, Payments & Transfers, Value Added Services (VAS), and Data Analysis. The ideal candidates will have a strong understanding of financial products, customer journeys, and digital banking services, and will work closely with product managers, engineers, designers, and operations teams to transform business requirements into actionable solutions. Key Responsibilities Requirements Analysis Elicit and document business requirements across digital banking journeys, including accounts, cards, loans, payments, and digital services. Conduct workshops, interviews, and process mapping sessions to analyze and validate requirements. Product & Delivery Support Translate business requirements into clear functional and non-functional specifications for technical teams. Develop user stories and support Agile delivery through sprint planning, backlog refinement, and UAT. Documentation & Process Design Create and maintain process flows, wireframes, and functional documentation. Conduct gap analysis between current systems and desired business outcomes. Cross-Functional Collaboration Work closely with product owners, UI/UX designers, developers, QA engineers, and compliance teams. Participate in end-to-end testing and validation of implemented solutions. Data & Insights Collaborate with data teams to define business rules, KPIs, and data sources for reporting and dashboards. Support data-driven decision-making through analytical insights. Implementation & Change Management Support training, documentation, and go-live activities. Assist with change management and knowledge transfer across teams. Coverage Areas Business Analysts will be distributed across the following domains:Everyday Banking – account management and digital banking services Cards & Loans – credit card products, personal loans, and loan application journeys Payments & Transfers – domestic and international transfers, instant payments, bill payments Value Added Services (VAS) – loyalty programs, rewards, subscriptions, and bundled offerings Data Analysis – defining KPIs, metrics, and supporting data analytics initiatives Required Qualifications Education Bachelor’s degree in Business Administration, Finance, Computer Science, or related field Experience4+ years of experience in business analysis Experience within banking, fintech, or digital financial services is highly preferred Core Skills Strong analytical and problem-solving skills Experience with Agile/Scrum methodologies Experience using tools such as JIRA and Confluence Strong documentation and presentation skills Ability to translate business needs into technical requirements Communication Strong stakeholder management skills Ability to communicate effectively across technical and non-technical teams Preferred Qualifications Familiarity with Egyptian banking regulations and CBE digital mandates Experience working on digital banking transformation initiatives Understanding of core banking systems and payment infrastructure Experience working with financial reporting or analytics platforms

Company Description Xceed is a leading multilingual Business Process Outsourcing provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations and serving government and commercial clients in 10 languages. The company has delivery centers in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia, offering inbound and outbound contact center services, back office support, recruitment process outsourcing, helpdesk, infrastructure management, and social media analysis. Xceed has received multiple international awards for outsourcing excellence, customer experience, sustainability, CSR, and diversity, equity, and inclusion. The organization is certified against global standards such as COPC, ISO 9001, ISO 14001, ISO 45001, ISO 22301, and ISO/IEC 27001, reflecting strong commitments to quality, business continuity, information security, and a decent work environment. Applicants join a recognized employer that focuses on people development, impact sourcing, and long-term career growth.<br>Role Description The Quality Monitoring Specialist will be responsible for evaluating call center interactions to ensure service quality, adherence to scripts and procedures, and compliance with internal and client standards. Day-to-day tasks include monitoring live and recorded calls, scoring performance, identifying areas for improvement, and preparing clear reports and dashboards for operations and management. The specialist will provide constructive feedback and coaching insights to team leaders, support calibration sessions to align quality standards, and contribute to continuous improvement initiatives across the contact center. The role requires regular collaboration with supervisors, trainers, and support functions to enhance customer experience and operational effectiveness. This is a full-time, on-site role based in Cairo.<br>Qualifications<br> <br>Candidates should possess strong Analytical Skills to interpret performance data, identify trends, and recommend actionable improvements. Candidates should possess Quality Control and Quality Assurance skills to monitor interactions, ensure adherence to standards, and maintain consistent service levels. Candidates should possess Quality Auditing skills to conduct structured reviews, document findings, and support internal and external compliance requirements. Candidates should possess excellent Communication skills to deliver clear feedback, collaborate with stakeholders, and prepare concise reports and presentations. B2 or higher English level (spoken and written), with the ability to understand and assess calls in English. Previous experience in call center quality monitoring, customer service, or contact center operations is highly beneficial. Proficiency with call monitoring tools, quality evaluation systems, and basic office applications (e.g., Excel, Power Point) is an advantage. Attention to detail, objectivity in evaluation, and the ability to work in a fast-paced, target-driven environment. Relevant diploma or bachelor’s degree in business, communications, or a related field is preferred.

We are seeking a highly organized and detail-oriented Construction Project Engineer to support Project Managers across multiple active commercial construction projects within a fast-paced General Contractor / Design-Build environment. This role has a strong focus on submittals, quantity takeoffs, RFIs, project coordination, document control, and cost support. The ideal candidate is comfortable managing several projects at the same time, shifting priorities when needed, and coordinating effectively with subcontractors, consultants, design teams, and internal stakeholders.<br>Key Responsibilities Support Project Managers with daily project coordination across multiple active projects. Manage submittals and RFIs end-to-end, including shop drawings, product data, samples, tracking, follow-up, and coordination with architects, engineers, and subcontractors. Perform quantity takeoffs and support estimating and preconstruction activities across multiple construction scopes. Review and coordinate plans, specifications, shop drawings, addenda, revisions, and other technical documentation. Support scope reviews, subcontractor bid comparisons, and identification of potential scope gaps. Coordinate with project and field teams to ensure drawings, quantities, specifications, and site conditions remain aligned. Add the meeting minutes agenda, action items and distribute them to the attendees Support procurement, subcontractor documentation, cost tracking, invoice/pay application review, and change documentation. Assist with punch lists, warranties, O&M manuals, and as-built documentation as required. Maintain accurate project information using Procore or similar construction project management software.<br>Requirements Must-Have Bachelor’s degree in Civil Engineering, Architectural Engineering, Construction Management, or a related field. Fluent English communication skills, both written and verbal. Hands-on experience managing construction submittals and the ability to clearly explain the submittal process from start to finish. Hands-on experience performing quantity takeoffs. Strong understanding of construction drawings, specifications, shop drawings, and technical documentation. Strong organizational and time-management skills with the ability to support multiple projects and competing priorities simultaneously. High attention to detail with strong documentation and follow-up skills. Strong Microsoft Office skills, particularly Excel.<br>Preferred1–4 years of relevant construction experience as a Project Engineer, Assistant Project Manager, Technical Office Engineer, Project Coordinator, Estimator, Quantity Surveyor, or similar role. Experience working within a General Contractor or Design-Build environment. Experience supporting multiple small-to-mid-sized commercial construction projects. Experience with architectural finishes, interiors, carpentry, drywall, ceilings, flooring, or similar scopes. Experience with RFIs, change orders, pay applications, procurement, subcontract administration, or project closeout. Experience using Procore or similar construction management software. Auto CAD or Microsoft project experience is a plus.<br>Benefits Social Insurance Medical Insurance Professional Development & Training Opportunities<br>Work Arrangement: Remote Schedule: Full-time | 4:00 PM – 1:00 AM Egypt Time | Monday–Friday

عن 22Serviceشركة 22Service FZ-LLC شركة تقنية مقرها دبي (مدينة ميدان الحرة)، تبني مجموعة من منتجات الاتصال والسفر الرقمية تحت العلامة التجارية "22". منتجنا الأساسي 22SIM منصة e SIM للمسافرين، تخدم بشكل رئيسي مستخدمي دول الخليجالدعم لدينا ليس وظيفة هامشية — بل هو نقطة التماس الأساسية مع المسافر في اللحظة التي يحتاج فيها الاتصال أكثر من أي وقت، ونبحث عمّن يتعامل معه بهذه الجدية.عن الوظيفةنبحث عن ممثل دعم عملاء محترف ومتمحور حول الخدمة، يجيد العربية والإنجليزية، ويمتلك خلفية تقنية حقيقية تمكّنه من تشخيص المشكلات لا مجرد نقلها.المهام الرئيسيةالرد على استفسارات العملاء عبر البريد الإلكتروني والدردشة المباشرة والهاتف ووسائل التواصل الاجتماعيتقديم معلومات واضحة ودقيقة حول المنتجات باللغتين العربية والإنجليزيةتشخيص المشكلات التقنية الشائعة وحلها من الخط الأول قبل التصعيدمتابعة الحالات المفتوحة حتى الحل الكامل وتوثيق التفاعلات بدقةتصعيد الحالات المعقدة مع وصف دقيق وخطوات إعادة إنتاج المشكلةرصد المشكلات المتكررة والمساهمة في تحسين الخدمة وقاعدة المعرفةالمتطلباتخبرة لا تقل عن سنتين في دعم العملاء أو الدعم التقنيإجادة تامة للعربية والإنجليزية كتابةً وتحدثاً (شرط أساسي)خلفية تقنية عملية: المنتجات والتطبيقات الرقمية، إعدادات i OS وAndroid، أساسيات الشبكات والاتصالفهم عملي لتقنية e SIM: تفعيل رموز QR، ملفات التعريف، إعدادات APN، توافق الأجهزةالإلمام بمفاهيم التجوال الدولي وتبديل الشبكاتالقدرة على استخدام لوحات التحكم الداخلية وقراءة سجلات الأخطاءخبرة في أنظمة CRM ومنصات الدعم (Zendesk، Intercom، Freshdesk، Hub Spot أو ما يماثلها)الإلمام بأساسيات الـ APIs والـ webhooks ميزة إضافيةأسلوب مهني وصبور يضع العميل في صميم الاهتمام، وقدرة قوية على إدارة المواقف الصعبةيشترط التفرغ الكامللماذا تنضم إليناأثر مباشر وواضح — ملاحظاتك تصل إلى فريق المنتج والتطوير مباشرةمنتجات حقيقية بحجم استخدام كبير وعملاء في عشرات الدولحوافز شهرية و حوافز على الانجازات بيئة عمل ملائمة و متعددة الثقافات <br><br>About 22Service22Service FZ-LLC is a Dubai-based technology company (Meydan Free Zone) building a suite of digital connectivity and travel products under the "22" brand. Support isn't a side function here — it's the primary point of contact with a traveler at the moment connectivity matters most. We're looking for someone who treats it that way. The Role We're looking for a professional, service-oriented Customer Support Representative who is fluent in both Arabic and English and brings a real technical background — someone who can diagnose issues, not just pass them along. Key Responsibilities Respond to customer inquiries across email, live chat, phone, and social media Provide clear, accurate product information in both Arabic and English Diagnose and resolve common technical issues at first-line level before escalating Follow open cases through to full resolution and document interactions accurately Escalate complex cases with precise descriptions and reproduction steps Identify recurring issues and contribute to service and knowledge-base improvements Requirements Minimum 2 years in customer support or technical support Full written and spoken fluency in Arabic and English (required) Hands-on technical background: digital products and apps, i OS and Android settings, networking and connectivity fundamentals Practical understanding of e SIM technology: QR activation, profiles, APN settings, device compatibility Familiarity with international roaming and network switching Comfortable in internal admin dashboards and reading error logs Experience with CRM/support platforms (Zendesk, Intercom, Freshdesk, Hub Spot or similar) API and webhook basics are a plus Professional, patient, customer-first approach with strong de-escalation skills Full-time availability required Why Join UsDirect, visible impact — your findings go straight to product and engineering Real products at real scale, with customers across dozens of countries A bilingual environment spanning Kuwait and Dubai, with room to take ownership and grow

About Atos Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud, and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societies Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Role Overview We are seeking an experienced L1/L2 Support Analyst with a minimum of 6 years of experience in application and technical support. The role will be responsible for advanced troubleshooting, complex incident resolution, root-cause analysis, problem management, escalation handling, and maintaining platform stability across a diverse modern technology landscape. The ideal candidate will demonstrate strong analytical and troubleshooting skills, take ownership of critical service issues, communicate effectively with stakeholders, and contribute to knowledge transfer and mentoring within the support team. Key Responsibilities Provide advanced L1/L2 technical and application support for business-critical platforms and services. Perform advanced troubleshooting, incident investigation, and root-cause analysis (RCA) for complex technical issues. Diagnose and resolve incidents across application, integration, API, cloud, and data/AI services. Manage and resolve complex incidents, ensuring timely restoration of services and minimizing business impact. Participate in problem management, identifying recurring issues and implementing permanent corrective actions. Handle technical escalations from L1 teams and coordinate with L3, engineering, development, infrastructure, and vendor teams when required. Support platform stability, availability, performance, and operational reliability. Monitor and investigate service degradation, failures, integration issues, and application errors. Provide technical support across:Sitecore Next.js / Vercel React Native Microsoft Dynamics 365REST/API integrations and services Microsoft Azure cloud services Azure data and AI services Analyze application logs, API responses, system behavior, and monitoring information to identify the source of incidents. Document troubleshooting procedures, known errors, resolutions, and technical solutions in the knowledge base. Conduct knowledge transfer sessions and mentor junior support analysts. Maintain clear and timely communication with technical and business stakeholders during critical incidents. Demonstrate calm and structured escalation management during high-severity or business-critical issues. Identify opportunities to improve support processes, operational procedures, automation, and service reliability. Ensure incidents and problems are properly documented, tracked, and closed in accordance with agreed support processes and SLAs. Required Skills & Experience6+ years of experience in application support, technical support, production support, or a similar IT operations role. Strong experience in L1/L2 support with advanced troubleshooting responsibilities. Proven experience in incident management, problem management, escalation management, and RCA. Hands-on troubleshooting experience across one or more of the following:Sitecore Next.js / Vercel React Native Dynamics 365APIs and integrations Azure cloud services Azure data and AI services Strong understanding of application architecture, integrations, APIs, cloud environments, and production support practices. Ability to analyze logs, identify patterns, isolate issues, and determine root causes. Experience supporting business-critical applications and high-priority incidents. Strong ownership mindset with the ability to drive incidents through to resolution. Excellent analytical and problem-solving skills. Strong verbal and written communication skills with the ability to communicate technical issues clearly to both technical and non-technical stakeholders. Ability to work effectively under pressure during critical incidents. Experience mentoring team members and contributing to knowledge-sharing initiatives. Key Competencies Advanced analytical and troubleshooting skills Root-cause analysis and structured problem solving Incident and problem management Calm and effective escalation management Strong ownership and accountability Platform stability and service reliability mindset Stakeholder management and communication Knowledge sharing and mentoring Ability to work collaboratively across technical teams Preferred Experience working in an ITIL-based support environment. Experience with ITSM tools and incident/problem management processes. Exposure to application monitoring, observability, and cloud monitoring tools. Experience working with distributed application and integration environments. Relevant Azure, Dynamics 365, Sitecore, or ITIL certifications are advantageous.<br>Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. Choose your future. Choose Atos.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>Location:</span></strong><span> Giza – 6th of October City</span></p><br> <p><strong><span>Job Type:</span></strong><span> [Full-time, Contract]</span></p><br> <p><strong><span>Hashtag:</span></strong><span> #LI-OB1</span></p><br> <p><strong><span>About Us:</span></strong></p><br> <p><span>For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,500+ empowered employees are central to this mission. </span></p><br> <p><span>As a trusted and reliable partner of over 800 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 9 R&amp;D centers across the MENA, North America and Europe, our footprint allows us to play a critical role in serving patients.&nbsp; </span></p><br> Description <p>The <strong>Product Specialist – Multiple Sclerosis (MS)</strong> is responsible for promoting Hikma's Multiple Sclerosis portfolio to healthcare professionals, delivering scientific product knowledge, and building strong customer relationships to achieve sales objectives. The role requires developing a deep understanding of the MS therapeutic area, identifying customer needs, and executing territory plans to maximize brand performance while ensuring compliance with company policies and ethical standards.</p><br> Key Responsibilities <ul> <li>Promote Hikma's Multiple Sclerosis (MS) products to neurologists and other relevant healthcare professionals through regular field visits.</li> <li>Deliver accurate scientific and clinical information to support product positioning and appropriate patient care.</li> <li>Build and maintain strong relationships with key healthcare professionals and other stakeholders within the assigned territory.</li> <li>Execute the territory business plan to achieve sales targets and maximize market share.</li> <li>Identify business opportunities through customer insights, market analysis, and competitor monitoring.</li> <li>Accurately document customer interactions, sales activities, and market feedback in the CRM system.</li> <li>Collaborate closely with the Sales Manager, Medical, Marketing, and other cross-functional teams to ensure effective execution of business plans.</li> <li>Maintain up-to-date knowledge of the Multiple Sclerosis therapeutic area, clinical guidelines, product data, and competitive landscape.</li> <li>Participate in scientific meetings, product training sessions, and continuous learning initiatives to strengthen technical expertise.</li> <li>Ensure compliance with company policies, industry regulations, and all applicable quality, health, safety, and ethical standards.</li> </ul> Qualifications <p>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</p><br> <ul> <li>B.Sc. degree in Pharmacy, Medicine, Veterinary Medicine, or an equivalent life sciences discipline.</li> <li>2-5 years of pharmaceutical sales experience; experience in Neurology, Multiple Sclerosis, Specialty Care, or Biologics is preferred.</li> </ul> <p><strong><span>Learn more about Hikma in Egypt </span></strong><span><strong><span>hikma-egypt-factsheet_-en-sep-2025.pdf</span></strong></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>Location:</span></strong><span> Giza – 6th of October City</span></p><br> <p><strong><span>Job Type:</span></strong><span> [Full-time, Contract]</span></p><br> <p><strong><span>Hashtag:</span></strong><span> #LI-OB1</span></p><br> <p><strong><span>About Us:</span></strong></p><br> <p><span>For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,500+ empowered employees are central to this mission. </span></p><br> <p><span>As a trusted and reliable partner of over 800 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 9 R&amp;D centers across the MENA, North America and Europe, our footprint allows us to play a critical role in serving patients.&nbsp; </span></p><br> Description <p>The <strong>Product Specialist – Multiple Sclerosis (MS)</strong> is responsible for promoting Hikma's Multiple Sclerosis portfolio to healthcare professionals, delivering scientific product knowledge, and building strong customer relationships to achieve sales objectives. The role requires developing a deep understanding of the MS therapeutic area, identifying customer needs, and executing territory plans to maximize brand performance while ensuring compliance with company policies and ethical standards.</p><br> Key Responsibilities <ul> <li>Promote Hikma's Multiple Sclerosis (MS) products to neurologists and other relevant healthcare professionals through regular field visits.</li> <li>Deliver accurate scientific and clinical information to support product positioning and appropriate patient care.</li> <li>Build and maintain strong relationships with key healthcare professionals and other stakeholders within the assigned territory.</li> <li>Execute the territory business plan to achieve sales targets and maximize market share.</li> <li>Identify business opportunities through customer insights, market analysis, and competitor monitoring.</li> <li>Accurately document customer interactions, sales activities, and market feedback in the CRM system.</li> <li>Collaborate closely with the Sales Manager, Medical, Marketing, and other cross-functional teams to ensure effective execution of business plans.</li> <li>Maintain up-to-date knowledge of the Multiple Sclerosis therapeutic area, clinical guidelines, product data, and competitive landscape.</li> <li>Participate in scientific meetings, product training sessions, and continuous learning initiatives to strengthen technical expertise.</li> <li>Ensure compliance with company policies, industry regulations, and all applicable quality, health, safety, and ethical standards.</li> </ul> Qualifications <p>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</p><br> <ul> <li>B.Sc. degree in Pharmacy, Medicine, Veterinary Medicine, or an equivalent life sciences discipline.</li> <li>2-5 years of pharmaceutical sales experience; experience in Neurology, Multiple Sclerosis, Specialty Care, or Biologics is preferred.</li> </ul> <p><strong><span>Learn more about Hikma in Egypt </span></strong><span><strong><span>hikma-egypt-factsheet_-en-sep-2025.pdf</span></strong></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions.<br> With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.<br> Role Overview We are looking for experienced professionals in psychology, social work, counseling, communication, qualitative research, HCI, conflict resolution, or related advisory disciplines to support an AI conversation-evaluation project.<br> The role involves reviewing conversations between people and AI systems, assessing whether the AI gathered enough context before offering recommendations, identifying important missing information, and proposing relevant follow-up questions.<br> Reviewers will distinguish between critical context and non-essential details and provide structured feedback to improve the quality of AI-assisted conversations.<br> CONTRACT: Contractor assignment, 9 weeks COMMITMENT: Full-time, 40 hours per week with at least 4 hours of PST overlap LOCATIONS: Remote - Bangladesh, Brazil, Colombia, Egypt, Ghana, India, Pakistan, Indonesia, Turkey, or Vietnam PROCESS: short online test and delivery review Key Responsibilities Review AI conversations involving interpersonal, advisory, and everyday decision-making scenarios.<br> Assess whether the AI gathered sufficient context before making recommendations.<br> Identify important missing information and suggest relevant follow-up questions.<br> Determine whether additional context could materially change the recommendation.<br> Distinguish between load-bearing information and non-essential details.<br> Conduct structured qualitative reviews using defined evaluation guidelines.<br> Document findings clearly in spreadsheets, annotation tools, or labeling platforms.<br> Apply consistent judgment across cases and flag ambiguous examples.<br> Collaborate with research and quality teams to improve evaluation standards.<br> Participate in calibration and quality-review activities.<br> One of the following academic or professional backgrounds: MSW with LCSW or an equivalent social-work license.<br> MA/MS with LMFT, LPC, LCPC, or an equivalent counseling license.<br> PhD or PsyD in Clinical, Counseling, Social, or Industrial-Organizational Psychology.<br> MA or PhD in HCI, Communication, Anthropology, Sociology, Conflict Resolution, Qualitative Research, or a closely related field.<br> Relevant professional credential combined with at least 5 years of direct advisory, coaching, mediation, consulting, or client-facing experience.<br> At least 3 years of relevant professional practice , with 5+ years preferred for credential-based applicants.<br> Experience gathering missing context through interviews, assessments, consultations, or advisory conversations.<br> Ability to distinguish critical information from non-essential context.<br> Strong written English and qualitative analytical skills.<br> Strong attention to detail and ability to follow detailed labeling guidelines.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Join Our Team as a Local Support Specialist at RateHawk!<br> Are you passionate about travel and tech?<br> Do you speak English and Italian fluently?<br> If so, we’d love to have you join our fast-growing international travel-tech company!<br> At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.<br> What We Offer: Remote Work: Work from the comfort of your home!<br> Salary: base payment + monthly bonus.<br> Dynamic Team: Be part of a young and energetic group of specialists.<br> Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.<br> Learning &amp; Development: We support your growth through seminars, trainings, and conferences.<br> Perks: Take advantage of corporate discounts on hotels and other services.<br> The Process: Application: we will review your CV once you apply!<br> Meeting with HR: A friendly chat with our HR team.<br> One minute Internet Speed Test: Just to make sure you’re all set for remote work.<br> Meeting with Hiring Manager: Another friendly chat.<br> Interview results and offer!<br> If this sounds like the perfect fit for you, we’d love to hear from you!<br> Apply now and let’s create amazing travel experiences together!<br> Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.<br>notion.site/recruitment-privacy-notice What You'll Do: Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.<br> Be Transparent &amp; Customer-Centric: Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.<br> Handle Tickets &amp; Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.<br> Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency.<br> Team Collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.<br> Manage Expectations: Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.<br> Record Details: Accurately document all work and partner interactions in our CRM system.<br> What We're Looking For: Language Skills: Advanced level of Italian and English – you’ll need to speak and write fluently.<br> Knowledge of Spanish, Greek, Romanian, Serbian or other language is an advantage!<br> Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus!<br> Proactive Mindset: You don’t just solve problems – you prevent them.<br> You anticipate partner needs and take initiative.<br> Cool Under Pressure: Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.<br> Empathetic Communicator: You understand and empathize with customer concerns while working toward the best solution.<br> Quick Learner: Fast at picking up new tools, systems, and processes with a result-oriented mindset.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><br></div><div><div><div><div> <p> <strong>Connect to your opportunity</strong> </p> <ul> <li>7+ years of experience in the same field.</li> <li>End-to-End Development: Undertake end-to-end microservice development, from requirement analysis and design to implementation and deployment.</li> <li>Technology Stack Mastery: Proficiency back-end frameworks / Languages (Java, Spring Boot)</li> <li>Architecture Design: Design scalable and maintainable application architectures, ensuring efficient implementation of architectural patterns.</li> <li>API Development: Develop robust and efficient APIs to enable seamless communication between different parts of the application and potentially with third-party services.</li> <li>Version Control and Collaboration: Utilize version control systems like Git for collaborative development, ensuring code quality and smooth integration of features from multiple team members.</li> <li>Agile development methods: Follow Test Drive Development as a professional discipline to create software. Comfortable doing pair programming.</li> <li>Testing: Working knowledge of modern testing tools.</li> <li>DevOps: Practical experience in Continuous Integration/Continuous Delivery.</li> <li>Security Considerations: Implement security best practices, including data encryption, user authentication, and authorization mechanisms, to safeguard the application from potential threats.</li> <li>Performance Optimization: Analyse and optimize application performance, identifying bottlenecks and implementing strategies to enhance speed and responsiveness.</li> <li>Client Interaction: Collaborate closely with clients and stakeholders to gather requirements, provide updates, and address feedback, demonstrating strong communication and interpersonal skills.</li> </ul> <p> <strong> <br> Connect to your skills and professional experience</strong> </p> <ul> <li>Back-End Development: Experience with at least one back-end language/framework combination, like Java, Kotlin, Spring Boot to build server-side logic and APIs.</li> <li>Containers: Experience with Docker and Kubernetes.</li> <li>Version Control: Competence in using Git for version control, branching, and collaborating effectively with other team members on codebases.</li> <li>API Development: Ability to create and document APIs for communication between different parts of the application or external services.</li> <li>Basic DevOps Skills: Experience with basic deployment practices.</li> <li>Cloud experience: Experience with GCP.</li> <li>Debugging and Troubleshooting: Skill in identifying and resolving bugs, errors, and performance issues across the entire application stack.</li> <li>Continuous Learning: Demonstrated commitment to staying updated with industry trends and learning new technologies through online courses, coding communities, and self-driven projects.</li> </ul> <p> <strong>Connect to your service line - Technology and Transformation</strong> </p> <p>Distinctive thinking, deep expertise, and collaborative working. That s what connects us. That s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we ll make an impact that matters.</p> <p> <strong>Connect to your Industry.</strong> </p> <p> What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte s clients include many of the world s largest organisations; I wanted to be part of a team that made a difference that I could be proud of. </p> <p>-Dan, Technolgy &amp; Transformation</p> <p><br></p></div></div></div></div></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Senior Cloud Engineer<p>About the Role</p><br><p>We are looking for a Senior Cloud Engineer to design, build, and operate scalable, secure, and highly available cloud infrastructure. You will play a key role in shaping our cloud architecture, automating infrastructure delivery, and improving the reliability and efficiency of our systems. This role is ideal for an experienced engineer who is passionate about infrastructure-as-code, container orchestration, and building robust delivery pipelines.</p><br><p>What You'll Do</p><br><p>- Design, implement, and maintain scalable and secure infrastructure on AWS</p><br><p>- Build and manage infrastructure-as-code using Terraform, ensuring consistent, repeatable, and version-controlled deployments</p><br><p>- Deploy, operate, and scale containerized workloads using Kubernetes</p><br><p>- Design and maintain robust CI/CD pipelines to enable fast, reliable, and safe software delivery</p><br><p>- Monitor system health, performance, and cost, and proactively identify areas for optimization</p><br><p>- Implement infrastructure security best practices, including IAM policies, network segmentation, and secrets management</p><br><p>- Collaborate with software engineering teams to support application deployment needs and troubleshoot infrastructure-related issues</p><br><p>- Participate in on-call rotation and incident response, driving root-cause analysis and long-term fixes</p><br><p>- Document infrastructure architecture, runbooks, and operational procedures</p><br><p>- Evaluate new tools, services, and practices to continuously improve the reliability and efficiency of the cloud platform</p><br><p>- Mentor other engineers on cloud best practices and infrastructure-as-code standards</p><br><p>What We're Looking For</p><br><p>- 5+ years of professional experience in cloud infrastructure, DevOps, or platform engineering</p><br><p>- Strong hands-on experience with AWS (EC2, VPC, IAM, S3, RDS, Lambda, EKS, etc.)</p><br><p>- Proven experience writing and maintaining infrastructure-as-code with Terraform</p><br><p>- Solid experience deploying and managing workloads on Kubernetes (EKS or self-managed)</p><br><p>- Strong experience designing and maintaining CI/CD pipelines (e.g., GitHub Actions, GitLab CI, Jenkins, CircleCI, or similar)</p><br><p>- Experience with containerization tools (Docker) and container registries</p><br><p>- Understanding of networking fundamentals (VPCs, subnets, load balancing, DNS, security groups)</p><br><p>- Experience with monitoring and observability tools (CloudWatch, Prometheus, Grafana, Datadog, or similar)</p><br><p>- Strong scripting skills (Python, Bash, or Go)</p><br><p>- Excellent troubleshooting skills and ability to operate effectively in production incident scenarios</p><br><p>- Strong communication skills and ability to collaborate across engineering teams</p><br><p>Nice to Have</p><br><p>- AWS certifications (Solutions Architect, DevOps Engineer, or SysOps Administrator)</p><br><p>- Experience with GitOps tools (ArgoCD, Flux)</p><br><p>- Experience with service mesh technologies (Istio, Linkerd)</p><br><p>- Familiarity with multi-account AWS architectures and AWS Organizations</p><br><p>- Experience with cost optimization / FinOps practices</p><br><p>- Exposure to compliance frameworks (SOC 2, HIPAA, PCI-DSS)</p><br><p>Qualifications</p><br><p>- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience)</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service &amp; support, or banking &amp; financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group , dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada .<br> We specialize in building strong, long-term partnerships between skilled professionals and innovative companies.<br> Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.<br> We are seeking a Product Owner / Service Designer (Mid-Level) to support product ownership and service design activities within a remote project environment.<br> The role will be responsible for translating user needs, business objectives, and operational requirements into clear product direction and actionable solutions.<br> The ideal candidate will lead service design initiatives, facilitate journey mapping activities, define and prioritize product requirements, align stakeholders, and support the creation of efficient operational workflows.<br> This role requires a balance of strategic thinking, customer-centric design, and strong execution skills to ensure successful delivery of product outcomes.<br> Key Responsibilities Lead product ownership activities, including defining product vision, managing priorities, and supporting delivery of product initiatives.<br> Conduct service design activities to identify user needs, business challenges, and opportunities for improvement.<br> Facilitate customer journey mapping, service blueprinting, and workflow definition sessions.<br> Gather, analyze, and translate business and user requirements into clear product requirements and actionable deliverables.<br> Manage and prioritize product backlogs based on business value, user impact, and project objectives.<br> Collaborate with cross-functional teams, including business stakeholders, designers, developers, and operational teams.<br> Ensure alignment between stakeholders through effective communication, workshops, and decision-making processes.<br> Define and optimize operational workflows to improve service efficiency and user experience.<br> Support continuous improvement by analyzing feedback, identifying gaps, and recommending enhancements.<br> Document processes, requirements, user journeys, and service design outputs.<br> Bachelor’s degree in Business, Design, Information Systems, Engineering, or a related field.<br> 3–5 years of experience in product ownership, service design, UX design, business analysis, or related roles.<br> Proven experience managing product requirements, prioritization, and stakeholder alignment.<br> Strong understanding of service design methodologies, customer journey mapping, and user-centered design principles.<br> Experience working with Agile methodologies and cross-functional delivery teams.<br> Ability to translate complex business needs into structured solutions and clear product requirements.<br> Strong facilitation, communication, and presentation skills.<br> Analytical mindset with strong problem-solving capabilities.<br> Ability to work independently and effectively in a remote environment.<br> Experience with digital products, platforms, or service transformation projects is preferred.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>At EY, we re all in to shape your future with confidence. We ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.</p><p>The Opportunity</p><p>We are looking for a Pre-Joining Senior Associate to join our Talent Services team. The successful candidate will be passionate about delivering exceptional onboarding experiences and providing guidance to new joiners. They will bring a strategic, analytical, and empathetic mindset to support the Talent team in managing and enhancing the pre-boarding process.</p><p>Your Key Responsibilities</p><ul><li>Oversee the immigration process for employees, ensuring smooth and efficient onboarding experiences for new joiners, and handling complex and sensitive immigration issues.</li><li>Manage local immigration matters, staying updated with country-specific immigration policies, and providing support to employees within the respective countries.</li><li>Prepare documents related to residency renewal, new joiner medical, and pension, and assist in the registration of national employees into the pension scheme.</li><li>Focus on document preparation and follow-ups, coordination with various stakeholders, and ensuring compliance with immigration policies.</li><li>Maintain confidentiality and integrity due to the sensitive nature of personal documentation involved, and uphold brand and reputation.</li><li>Liaise with colleagues and managers to proactively escalate problems and potential issues.</li><li>Provide an exceptional new joiner experience ensuring that when they join EY, their experience lives up to our Employee Value Proposition (EVP).</li><li>Guide team members to resolve challenging situations concerning benefits and legal areas.</li><li>Ensure accuracy and attention to detail in all elements of the new joiner process.</li><li>Identify potential problems and opportunities related to preboarding.</li><li>Help internal clients and colleagues adjust to changes in EY processes and structures by identifying likely issues and providing support to enable the change.</li></ul><p>Skills and Attributes for Success</p><ul><li>Ability to build positive relationships with the broader HR Team, including recruitment and immigration.</li><li>Strong MS Office skills and a willingness to acquire new skills to effectively leverage internal reporting systems.</li><li>Ability to manage multiple priorities and deliver in dynamic, fast-paced environments.</li><li>A passion for understanding the onboarding experience and the needs of new joiners.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>To Qualify for the Role, You Must Have</p><ul><li>A bachelor s degree, with a preference for those with HR specialization.</li><li>4-7 years of strong knowledge and immigration experience working with a large multinational and global company.</li><li>Strong knowledge of KSA/UAE immigration process for employment visas and Iqama transfers</li><li>Strong candidate-centric skills and experience managing multiple priorities and a high volume of candidate queries.</li><li>Excellent English language communication skills, both written and verbal.</li><li>A positive can-do attitude and approach to responsibilities; demonstrate commitment to the role.</li></ul><p></p></section>