Document Controller

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About TJM Labs TJM Labs is building the digital workforce for pharmacy.<br> Pharmacies are being asked to do more with fewer resources.<br> Prescription volumes are growing, margins are tightening, and talented pharmacy teams spend too much of their day on repetitive operational work.<br> We're changing that.<br> TJM Labs builds AI-powered automation designed specifically for pharmacy.<br> Our technology works within the systems pharmacies already use to automate repetitive workflows and create more capacity for pharmacists and pharmacy technicians to focus on the work that actually requires them.<br> As our customer base grows, we need people who can help pharmacies get answers quickly, understand when something isn't working as expected, and connect what the customer is experiencing with the technical teams who can solve it.<br> About the Role We're looking for a Pharmacy Bot Support Specialist to provide responsive, thoughtful day-to-day support to pharmacies using TJM automation.<br> You'll work as part of a customer pod alongside Customer Success Managers, Implementation Leads, and technical teams.<br> This is not an account ownership role.<br> You won't own the customer relationship, customer strategy, or implementation project.<br> Instead, you'll be one of the first people our pharmacy customers turn to when they have a question, need help, or tell us, 'The bot isn't doing what we expected.<br>' Your job is to figure out what that actually means.<br> Sometimes the answer will be straightforward.<br> Other times, you'll need to ask questions, understand the pharmacy workflow, gather examples, look at system information, reproduce the behavior, and document what you've learned so our technical teams can investigate efficiently.<br> You don't need to be an engineer.<br> You do need to be technically curious, comfortable troubleshooting, an excellent communicator, and willing to keep asking questions until you understand what's actually happening.<br> What You'll Do 1.<br> Be a Responsive First Point of Support You'll help manage incoming day-to-day communication from pharmacy customers across our support channels.<br> Respond promptly and professionally to customer questions and reported issues.<br> Ask thoughtful follow-up questions to understand exactly what the customer is experiencing.<br> Gather the information needed to determine whether something is a question, training issue, workflow issue, configuration issue, product issue, or potential defect.<br> Help customers resolve issues that can be addressed without engineering involvement.<br> Set clear expectations about what happens next when additional investigation is required.<br> Keep customers updated rather than leaving them wondering whether anyone is working on their issue.<br> Close the loop once an issue has been resolved.<br> You won't be expected to have every answer.<br> You will be expected to take responsibility for getting the information to the right person and making sure the question doesn't disappear.<br> 2. Investigate Before You Escalate One of the most important parts of this role is turning a customer-reported problem into something our technical teams can efficiently investigate.<br> Ask targeted questions about what happened before, during, and after the reported issue.<br> Gather specific examples, timestamps, prescription or workflow context, screenshots, and other appropriate information.<br> Understand what the customer expected to happen versus what actually happened.<br> Review available system activity, configurations, logs, and other troubleshooting information.<br> Attempt to reproduce reported behavior when appropriate.<br> Determine whether the issue affects one scenario or a broader workflow.<br> Check known issues and available documentation before escalating.<br> Document what you've already investigated so another team doesn't have to start from zero.<br> Your goal is to make sure engineering spends its time solving technical problems rather than trying to figure out what the problem is.<br> 3. Create Excellent Technical Support Tickets When an issue needs to move to engineering or another technical team, you'll make sure they receive a clear, actionable ticket.<br> What is happening — and what should be happening instead?<br> Which pharmacy and workflow are affected?<br> When did it happen, and is it reproducible?<br> What specific examples demonstrate the problem?<br> What troubleshooting has already been completed?<br> Is there a workaround, and how is this affecting the pharmacy's operation?<br> A great escalation means the technical team can begin investigating without immediately coming back for basic information.<br> 4. Understand the Pharmacy Behind the Problem Software support at TJM requires more than understanding software.<br> You need to understand pharmacy.<br> Use your knowledge of pharmacy operations and pharmacy management systems to put customer questions into context.<br> Learn how each customer's TJM automation fits into its pharmacy operation and use that understanding to troubleshoot more effectively.<br> 5. Communicate Clearly Through Resolution Great support isn't only about solving the problem.<br> It's also about what the customer experiences while we're solving it.<br> Explain technical information in clear, plain language.<br> Provide updates while issues are being investigated.<br> Avoid making promises before you have the information to make them.<br> Let customers know what we need from them and why.<br> Communicate internally when an issue may have broader customer impact.<br> Bring in the Implementation Lead or CSM when an issue crosses into their area of ownership.<br> Help diffuse frustration through responsiveness, empathy, and clear communication.<br> Confirm that the customer is actually seeing the expected behavior before considering an issue resolved.<br> 6. Know When to Pull in the Pod You'll work closely with Customer Success Managers and Implementation Leads, but each role has a different job.<br> Customer Success Managers own the strategic customer relationship, overall customer health, and escalations.<br> Implementation Leads own the day-to-day execution of implementations, including workflow documentation, implementation requirements, stakeholder coordination, QA, and go-live.<br> Pharmacy Bot Support Specialists provide day-to-day product support, investigate reported problems, gather the information needed to troubleshoot them, resolve what they can, and create high-quality escalations when technical assistance is required.<br> 7. Help Us Spot Patterns Individual support conversations can tell us a lot about our product.<br> Issues that appear repeatedly across customers.<br> Areas where customers consistently need additional training.<br> Workflows that generate frequent questions.<br> Product behavior that creates confusion.<br> Documentation or support resources we should improve.<br> Potential product enhancements.<br> Opportunities to prevent future support issues.<br> What We Offer Remote-first work environment The opportunity to work at the intersection of pharmacy, healthcare, and AI Meaningful opportunity to learn and grow as TJM Labs continues to scale What We're Looking For 2+ years of experience working in a pharmacy environment, such as retail, specialty, mail-order, hospital, long-term care, or compounding.<br> Hands-on familiarity with pharmacy workflows and pharmacy management systems.<br> Technical curiosity and a genuine interest in figuring out how things work.<br> A methodical approach to problems and excellent follow-up questions.<br> Clear writing and the ability to document details someone else needs to act.<br> Patience and professionalism when someone is frustrated.<br> Strong attention to detail and the ability to manage multiple customer questions and support issues.<br> Comfort working independently in a remote environment, screen sharing, video meetings, and learning new software.<br> Understanding of the importance of appropriately handling PHI and other sensitive healthcare information.<br> Pharmacy Technician Experience Is Highly Desired Current or previous pharmacy technician experience is highly desired.<br> Registered or certified pharmacy technicians are strongly encouraged to apply.<br> If you've worked in a pharmacy, you understand that 'the prescription didn't process correctly' could mean a dozen different things, and you know the questions to ask before deciding something is actually wrong with the pharmacy management system.<br> Pharmacy Management System Experience Hands-on familiarity with pharmacy management systems is required for this role.<br> Experience with systems such as PioneerRx, PrimeRx, Rx30, Computer-Rx, FrameworkLTC, QS/1, or similar pharmacy management platforms is particularly valuable.<br> Nice to Have Previous software or technical support experience.<br> Experience training pharmacy staff on technology or workflows.<br> Experience supporting software implementations.<br> Familiarity with Jira, Zendesk, ServiceNow, or similar tools.<br> Experience reviewing logs, configurations, or system activity.<br> Basic familiarity with Windows, networking, integrations, or software troubleshooting.<br> Experience with healthcare technology, workflow automation, or AI-powered technology.<br> Experience in specialty, compounding, long-term care, mail-order, or high-volume retail pharmacy.<br> What You Don't Need You don't need to know how to code.<br> You don't need to be an engineer.<br> You don't need to be a project manager.<br> You don't need to own a book of business.<br> You don't need previous experience working with AI.<br> You don't need to arrive knowing TJM's technology.<br> You do need to understand pharmacy, enjoy technology, communicate exceptionally well, and be curious enough to keep digging when the first answer doesn't make sense.<br> We'll teach you the rest.<br> You'll Probably Love This Role If.<br>.. Someone saying 'it's broken' immediately makes you want to know exactly what they were doing when it broke.<br> You're the person in the pharmacy people call over when something weird happens with the computer.<br> You ask, 'Can you show me?<br>' a lot. You enjoy figuring out why something happened almost as much as fixing it.<br> You know that 'it happens all the time' is not quite enough information to troubleshoot a problem.<br> You can talk comfortably with a pharmacy technician one minute and clearly document the same issue for an engineer the next.<br> You don't throw an issue over the fence to engineering and consider your job done.<br> There's something deeply satisfying to you about finally figuring out why the weird thing was happening.<br> Why TJM Labs You'll join a fast-growing company working on a very real problem in healthcare.<br> You'll see our automation working inside real pharmacies and taking repetitive work off the shoulders of pharmacists and pharmacy technicians.<br> For the right person, this can be a path from using pharmacy technology every day to becoming someone who helps shape how that technology works for pharmacies.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Role Purpose:</strong><br>The Senior Accounts Payable Processor is a subject-matter expert and operational anchor within the Egypt GBS Payables team. Beyond executing complex transactions, this role owns the quality of AP output across multiple divisions - reviewing balances, leading period-end close activities, driving variance analysis, and coaching junior associates. This person is the go-to for anything that requires judgement, not just process execution. As the Egypt Shared Services centre grows into a fully integrated GBS model, this role will play a visible part in embedding standards, resolving escalations, and supporting knowledge transfer from the broader Shared Services network.<br><strong>Key Responsibilities: </strong><br><strong>AP Balance Review &amp; Ledger Ownership</strong><br><ul><li>Own the completeness and accuracy of the AP sub-ledger across assigned divisions - not just process invoices but actively review and manage the ledger</li><li>Perform and review AP balance reconciliations; investigate and clear aged, stale, or unexplained items within defined timelines</li><li>Identify risks in the AP ledger (unapplied credits, duplicate payments, mispostings) and drive resolution proactively</li><li>Present AP balance position to the Team Lead / Finance Manager in weekly review meetings</li></ul><br><strong>GS (Goods &amp; Services) Schedule Support</strong><br><ul><li>Support the preparation and review of GS schedules used for accruals, cut-off, and period-end reporting</li><li>Ensure GS schedules accurately reflect receipt-confirmed but uninvoiced liabilities and are reconciled to the AP ledger</li><li>Coordinate with procurement and operations teams to confirm receipt status and resolve discrepancies in a timely manner</li><li>Maintain schedule templates and support their standardisation across divisions</li></ul><br><strong>Multi-Division Variance Analysis</strong><br><ul><li>Perform AP variance analysis across business divisions - explaining movement in AP balances, days payable outstanding (DPO), and payment performance versus prior period and budget</li><li>Identify and explain significant variances between sub-ledger and GL; escalate items requiring journal adjustments</li><li>Prepare variance commentary suitable for Finance Manager review and, where required, for divisional business partners</li><li>Track and trend key AP metrics (aging profile, invoice processing cycle time, exception rates) to highlight operational risks</li></ul><br><strong>Month-End &amp; Period Close</strong><br><ul><li>Lead the AP month-end close checklist for assigned entities - accruals, GR/IR clearing, cut-off reviews, and reconciliations</li><li>Post and review AP-related journal entries; ensure period-end entries are accurate, complete, and properly supported</li><li>Coordinate close timelines with the wider GBS team (AR, GL, Reporting) to meet group deadlines</li><li>Review junior associate close deliverables before submission</li></ul><br><strong>Team Support &amp; Quality Oversight</strong><br><ul><li>Review AP transactions processed by associates for accuracy, compliance, and completeness - provide structured feedback</li><li>Act as first-level escalation for complex vendor disputes, coding queries, and payment exceptions</li><li>Support onboarding and practical training of new AP team members</li><li>Document and maintain AP process guides and SOPs relevant to the Egypt GBS centre</li></ul><br><strong>Stakeholder &amp; Vendor Management</strong><br><ul><li>Manage relationships with key vendors and internal business unit finance contacts across assigned divisions</li><li>Resolve escalated vendor queries professionally and within SLA, with clear documentation</li><li>Liaise with procurement, treasury, and tax teams on AP-related matters (payment terms, withholding tax, intercompany)</li></ul><br><strong>Controls &amp; Compliance</strong><br><ul><li>Ensure compliance with DoA, payment policies, and applicable local tax regulations (VAT, withholding tax)</li><li>Identify and flag control gaps or process risks; propose practical process improvements</li><li>Support internal and external audit requirements - documentation, walkthroughs, and audit queries</li><li>Assist in the implementation of process improvements and system enhancements as the GBS model matures</li></ul><br><strong>Required Qualifications:</strong><br><ul><li>4-7 years of progressive AP or broader finance experience, with a minimum of 2-3 years in a Shared Services or GBS environment</li><li>Bachelor's degree in Accounting, Finance, or a related field; professional accounting qualification (CMA, CPA, ACCA, or equivalent) is preferred or actively in progress</li><li>Demonstrated experience owning AP reconciliations, period-end close, and balance reviews - not just transactional processing</li><li>Experience supporting or preparing GS/accrual schedules and variance analysis</li><li>Strong SAP S/4HANA experience is required - must be comfortable running reports, querying ledgers, and using core AP transaction codes; hands-on experience with OpenText VIM and/or Invoice Validation is highly preferred</li><li>Prior exposure to multi-entity, multi-currency environments; GCC or international business exposure is a strong advantage</li><li>Advanced Excel skills - comfortable building and reviewing reconciliation models, pivot analyses, and variance schedules</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>TITLE: </strong>Cash and Voucher Assistance Coordinator <br> <p><strong>TEAM/PROGRAMME: </strong>Gaza Response/</p><br> <p>Program&nbsp; Operations</p><br> <strong>LOCATION: </strong>Cairo and Alexandria <br> <strong>GRADE</strong>: 5 <strong>CONTRACT LENGTH: </strong>Until the end of December 2026 <br> <p><strong>CHILD SAFEGUARDING:</strong></p><br> <p>Level 3: the post holder will have contact with children and/or young people <i><u>either</u></i> frequently (e.g. once a week or more) <u>or</u> intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.</p><br> <br> <p><strong>ROLE PURPOSE: </strong>The CVA Coordinator is responsible for delivering quality and timely implementation of the cash &amp; voucher assistance, monitor the CTP process, coordination, and representation, and with support from Technical and Operations teams, to lead on sectoral assessment.</p><br> <p>The CVA Coordinator is expected to work closely with the program team, MEAL, Finance, Advocacy &amp; Communications, and Safeguarding teams to ensure quality and timely implementation of CVA operations.</p><br> <p>In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.</p><br> <p><strong>Projects Scope:</strong></p><br> <p>The project targets children, youth, and families affected by the emergency to meet their urgent and basic needs, through provision of multi-sectoral services including cash and voucher assistance. The program is multi-faceted and will require coordination with multiple organizations and actors including local, national, and International NGOs.</p><br> <br> <p><strong>SCOPE OF ROLE:</strong></p><br> <p><strong>Reports to: </strong>CVA Officer.</p><br> <br> <p><strong>KEY AREAS OF ACCOUNTABILITY :</strong></p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead CVA assessments, in line with SC internal standards and processes, with&nbsp; support from CVA technical advisor: feasibility &amp; risk assessment, CVA risk assessment, market assessments and need &amp; vulnerability assessments.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with other SC thematic areas and other relevant external sector agencies, ensuring assessment findings are documented and that all assessments include a disaggregated analysis of children’s needs and vulnerabilities.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Working with the CVA officer and other key members of the response team to develop CVA sector plans and master budgets and contribute to SC’s overall response objectives.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead on the CVA sector plan implementation, focusing on identified and emerging risks, as well as prevention &amp; response to violence for children and caregivers, referral pathways, coordination with relevant service providers, and the implementation&nbsp; of international standards and best practices.</p><br> <br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; In close collaboration with the CVA officer, Senior Operations Officer and the assistance of technical advisor from the sector; supervise the implementation of the cash transfer components of the projects.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure that SOPs are maintained up to date and disseminated internally across relevant stakeholders, ensuring that teams are clear about the procedures to follow, the timelines and their roles.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work with our Security and Safety department to develop and implement effective security procedures for our specific cash transfer programming activities, ensuring that these are updated and reviewed at regular intervals and that new programs are built around safety and security considerations.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure that the identified CVA risks are incorporated in the CVA program design and SoPs and that mitigation measures are put in place at program level to reduce such risks to an acceptable level.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure that CVA is effectively integrated into Protection programming, notably through effective referral pathways and protocols, appropriate calculation methodologies of transfer values, and the identification and mitigation of risks.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with finance providers so transfers can be properly and timely done.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work with the MEAL team for the management and update of the CVA program database of beneficiaries.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor CVA and humanitarian trends and propose program adaptations in a timely manner when relevant, focusing on identified and emerging risks, as well as prevention &amp; response to violence for children and caregivers, internal/external referral pathways, coordination with relevant service providers, capacity building, and the implementation of international standards and best practices.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure strong accountability to beneficiaries by putting in place accountability activities, ensuring that feedback from all relevant stakeholders is considered in program design.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure that the humanitarian minimum standards are maintained in accordance with the Inter-Agency Standing Committees’ recommendations for CVA, the CALP Network, the Sphere Charter and Minimum Standards, and the Core Humanitarian Standards.</p><br> <br> <p><strong>BEHAVIOURS (Values in Practice</strong>) <strong>Accountability:</strong></p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; holds self-accountable for making decisions, managing resources efficiently, achieving and role modeling Save the Children values</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance, and applying appropriate consequences when results are not achieved.</p><br> <p><strong>Ambition:</strong></p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; widely shares their personal vision for Save the Children, engages and motivates others</p><br> <br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; future orientated, thinks strategically and on a global scale.</p><br> <p><strong>Collaboration:</strong></p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; values diversity, sees it as a source of competitive strength</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; approachable, good listener, easy to talk to. <strong>Creativity:</strong></p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; develops and encourages new and innovative solutions • willing to take disciplined risks. <strong>Integrity:</strong></p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; honest, encourages openness and transparency; demonstrates highest levels of integrity</p><br> <br> <p><strong>QUALIFICATIONS</strong></p><br> <p>• Bachelor’s degree in social sciences, development studies, or any relevant area</p><br> <br> <p><strong>EXPERIENCE AND SKILLS Essential</strong>:</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Minimum 2-3 years of previous relevant experience in cash programming for refugees or migrants.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Professional experience in partner collaboration and capacity-building • Excellent drafting, interpersonal, interviewing, and communication skills.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Leadership experience at a similar job.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency in Arabic and English, written and spoken is a must.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrated ability to work with highly vulnerable groups.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Able to work effectively within a team and/or individually.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Well organized with strong time-management skills.</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work under pressure and to handle heavy and competitive works effectively. • Shares Save the Children’s vision and values.</p><br> <p><strong>Desirable:</strong></p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Previous experience and technical knowledge of CVA for Sectoral Outcomes (Protection/Child Protection, Nutrition, Education, Food Security, and Livelihood).</p><br> <br> <p><strong>Additional job responsibilities</strong></p><br> <p>The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.</p><br> <br> <p><strong>Equal Opportunities</strong></p><br> <p>The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.</p><br> <br> <p><strong>Child Safeguarding:</strong></p><br> <p>We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.</p><br> <br> <p><strong>Safeguarding our Staff:</strong></p><br> <p>The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy</p><br> <br> <p><strong>Health and Safety</strong></p><br> <p>The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.</p><br> <br> <strong>JD written by:</strong> <strong>Date:</strong> <br> <strong>JD agreed by:&nbsp;</strong>&nbsp; <strong>Date:&nbsp;</strong>&nbsp; <br> <strong>Updated By:</strong> <strong>Date:</strong> <br> <strong>Evaluated:</strong> <strong>Date:</strong> <br> <br> <b>The Organization</b><br>We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard. We are working towards three breakthroughs in how the world treats children by 2030:<br> · No child dies from preventable causes before their 5th birthday<br> · All children learn from a quality basic education and that,<br> · Violence against children is no longer tolerated<br>We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.<br><b>Application Information:</b><br>Please apply using a cover letter and up-to-date CV as a single document. Please also include details of your current remuneration and salary expectations. A copy of the full role profile can be found at www.savethechildren.net/jobs&nbsp;We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse. <br> </div>

ROLE:<br>We are seeking an experienced and dynamic Commercial Manager to drive revenue growth, optimize digital media operations, and lead strategic client partnerships within elements of Augustus brands, including Lovin Dubai, Lovin Abu Dhabi and the 12 Smashi TV verticals.. The ideal candidate will have a proven background in digital media agencies, strong commercial acumen, and expertise in managing high-value client portfolios and media investments across platforms. This role requires a combination of strategic vision, hands-on management of commercial activities, and the ability to deliver innovative solutions that maximize ROI for both clients and the agency.<br>KEY RESPONSIBILITIES : Commercial Strategy & Revenue Growth Develop and implement the Publisher's digital media commercial strategy to achieve revenue targets and profitability. Identify and capitalize on new business opportunities in local and Regional markets (GCC). Drive upselling and cross-selling strategies across client portfolios to grow account revenues. Lead pricing strategy development for media services, ensuring competitive positioning and margin optimization. Client Relationship Management Act as the primary commercial liaison for key clients, building and maintaining long-term partnerships. Oversee negotiation of media contracts, partnerships, and service agreements with clients and suppliers. Build and manage Long-Term Agreements (LTAs) with key clients, ensuring mutually beneficial, strategic partnerships that provide consistent revenue streams. Ensure exceptional service delivery and client satisfaction, translating into account retention and growth. Provide clients with Post Campaign reports & data-driven insights and strategic recommendations to improve campaign effectiveness and ROI. Media Planning & Operations Oversee the commercial performance of paid media campaigns across all major digital platforms (Google, Meta, Tik Tok, Programmatic, etc.). Collaborate with internal teams (Media Planners, Buyers, Account Managers, Content Writer, Video Editors & Graphic Designers) to ensure media strategies align with client objectives. Analyze market trends, audience behavior, and platform updates to inform go-to-market and media investment strategies. Team Leadership & Development Lead and mentor a team of Commercial Executives, and Account Managers, fostering a high-performance culture. Provide training and development on commercial best practices, client negotiation, and media monetization. Align team efforts with agency growth objectives and KPIs. Reporting & Analytics Utilize CRM tools to document and track all stages of the client acquisition process, from initial pitching and proposal submission for prospective clients to deal closure. Monitor and report on commercial performance, revenue forecasts, and profitability to senior management. Develop and present business reviews and ROI reports for key accounts. Use data analytics tools and dashboards to inform commercial decisions and drive optimization. Innovation & Industry Trends Stay ahead of digital media trends, platform changes, and emerging technologies to maintain a competitive edge. Introduce innovative commercial models, including performance-based pricing and value-added services. Represent the agency at industry events, pitches, and conferences, showcasing thought leadership in digital media. Reporting & Analytics Utilize CRM tools to document and track all stages of the client acquisition process, from initial pitching and proposal submission for prospective clients to deal closure. Monitor and report on commercial performance, revenue forecasts, and profitability to senior management. Develop and present business reviews and ROI reports for key accounts. Use data analytics tools and dashboards to inform commercial decisions and drive optimization. Innovation & Industry Trends Stay ahead of digital media trends, platform changes, and emerging technologies to maintain a competitive edge. Introduce innovative commercial models, including performance-based pricing and value-added services. Represent the agency at industry events, pitches, and conferences, showcasing thought leadership in digital media.<br>Requirements 1- Personal Traits & Skills Strong understanding of digital media buying, performance marketing, and programmatic advertising. Excellent negotiation and communication skills with the ability to influence stakeholders. Strategic thinker with a data-driven and results-oriented approach. Ability to manage multiple high-value accounts and projects simultaneously in a fast-paced environment. Strong leadership and team management capabilities.<br>2- Academic & Certifications Bachelor’s degree in Marketing, Business, Media, or a related field (MBA is a plus). Professional Experience Minimum 4-5 years of experience in a digital media agency commercial role, with a proven track record of revenue growth. Experience managing client portfolios with multi-million-dollar media budgets. Proven expertise in Regional markets (GCC) is a plus.<br>PEOPLE :<br>Assist in fostering a high performance led culture; play a central role in recruiting new talent and retention of existing talent in the team/business Act as a strong leader with the ability to listen effectively and influence a team Actively contribute to the leadership in terms of agency/sector vision and be seen as a leader – displaying gravitas, managing difficult client relationships, and demonstrating an understanding of business finance Create and drive initiatives to strengthen skills, promote loyalty, enthusiasm and culture of a practice or the office through training and/or other responsibilities<br>ABOUT AUGUSTUSThe consumption of media is ever present, yet the mediums and the means are ever evolving. We are a ‘New Media’ company, born in one of the most dynamic and vibrant cities in the Middle East. Our vision is to establish and maintain a ‘New Order’ of media advertising with data and content at the heart of everything we do. <br>Augustus is a Middle Eastern digital media company based in Dubai and Riyadh and has been designed to adapt and evolve to this perpetually changing media environment. Our mission is to be the ‘New Media’ company of choice in the Middle East by generating profitable growth through innovation and breaking the mold in marketing communications.<br>Values We understand that achieving our mission is based upon strong values and we have identifiedthree that sit right at our core.<br>• Ingenuity: There is a bit of genius in everything we do. We take pride in our creative originality.• Tenacity: Good things come to those who work for them. We always persevere and persist.• Velocity: High level performance is about speed and momentum. We are fast and agile in howwe think, operate and how we act

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Line of Service</b><br>Advisory<br><b>Industry/Sector</b><br>Technology<br><b>Specialism</b><br>Advisory - Other<br><b>Management Level</b><br>Senior Associate<br><b>Job Description &amp; Summary</b><br>A career within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world's largest and most complex companies to understand their unique business issues and opportunities in an ever changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimising deals, and aligning costs with business strategy to create a competitive advantage.<br><b>Drive Transformation. Deliver Impact. Build Your Career.</b> <br> <br>Are you passionate about solving complex business challenges and helping organizations transform the way they operate? <br> <br>We're looking for talented German-speaking Business Analysts and Consultants at Associate level to join our Product Management &amp; Business Analysis practice. In this role, you'll work alongside experienced consultants and industry experts to support end-to-end Financial Services transformation across banking, insurance, and asset &amp; wealth management, helping clients deliver innovative solutions that create measurable business value. <br> <br>If you enjoy collaborating with stakeholders, analyzing business needs, and turning ideas into clear, practical solutions, we'd love to hear from you. <br><b>What You'll Do</b> <br> <br>As part of our team, you will: <br><ul><li>Support clients and project teams in understanding business challenges and identifying opportunities for improvement.</li></ul><br><ul><li>Gather, analyze, and document business and functional requirements.</li></ul><br><ul><li>Assist in preparing user stories, acceptance criteria, process maps, user journeys, and business documentation.</li></ul><br><ul><li>Participate in workshops and meetings with business and technical stakeholders.</li></ul><br><ul><li>Support backlog refinement, requirement traceability, and User Acceptance Testing activities.</li></ul><br><ul><li>Prepare meeting notes, presentations, status updates, and project documentation.</li></ul><br><ul><li>Collaborate with cross-functional and international teams to deliver high-quality outcomes.</li></ul><br><ul><li>Build your consulting, business analysis, agile delivery, and Financial Services knowledge through hands-on project work.</li></ul><br><b>What We're Looking For</b> <br> <br>We're looking for professionals who bring curiosity, analytical thinking, attention to detail, and a collaborative mindset. <br><b>Required Qualifications</b> <br><ul><li>5+ years of experience as a Business Analyst, Consultant, Product Analyst, or in a similar client-facing or delivery role.</li></ul><br><ul><li>Professional proficiency in German and strong English communication skills.</li></ul><br><ul><li>Strong analytical and problem-solving capabilities.</li></ul><br><ul><li>Good communication skills and ability to work with business and technical stakeholders.</li></ul><br><ul><li>Experience gathering and documenting business requirements.</li></ul><br><ul><li>Good Microsoft Office skills, especially Excel and PowerPoint.</li></ul><br><ul><li>Ability to manage tasks and priorities in a dynamic project environment.</li></ul><br><ul><li>Bachelor's degree or equivalent professional experience.</li></ul><br><b>Preferred</b> <br><ul><li>Exposure to Financial Services, including banking, insurance, capital markets, payments, leasing, or automotive finance.</li></ul><br><ul><li>Basic knowledge of Agile methodologies.</li></ul><br><ul><li>Experience with Jira, Confluence, or similar documentation and process mapping tools.</li></ul><br><ul><li>Understanding of user stories, acceptance criteria, UAT, APIs, or system integrations.</li></ul><br><ul><li>Interest in digital transformation, process improvement, and business change initiatives.</li></ul><br><b>Why Join Us?</b> <br> <br>At ETIC, you'll work on meaningful projects while building a rewarding career in consulting. You'll benefit from: <br><ul><li>Exposure to leading financial institutions and high-impact transformation programs.</li></ul><br><ul><li>Opportunities to work with diverse, international teams.</li></ul><br><ul><li>Continuous learning, professional development, and mentorship.</li></ul><br><ul><li>Clear career progression and growth opportunities.</li></ul><br><ul><li>A collaborative, inclusive, and supportive work environment.</li></ul><br><ul><li>Challenging work that allows you to make a real business impact from day one.</li></ul><br><b>Frequently Asked Questions (FAQ)</b> <br> <br><b>Do I need previous consulting experience?</b> <br>Consulting experience is an advantage, but we also welcome candidates with strong Business Analysis experience and a passion for solving business challenges. <br> <br><b>What kind of work will I be involved in?</b> <br>You'll support requirements gathering, documentation, workshops, process mapping, user stories, presentations, and delivery activities across client projects. <br> <br><b>Will I work directly with clients?</b> <br>Depending on the project, you may participate in client meetings, support workshops, gather inputs, and help document business needs under the guidance of more senior team members. <br> <br><b>Will I receive training and development opportunities?</b> <br>Yes. You'll benefit from continuous learning, mentoring, certifications, and hands-on project experience to build your consulting and Financial Services knowledge. <br> <br><b>What makes someone successful in this role?</b> <br>Curiosity, attention to detail, strong communication skills, willingness to learn, and the ability to organize information clearly are key to success. <br> <br><b>I don't meet every requirement. Should I still apply?</b> <br>Yes. We recognize that great candidates don't always match every qualification. If you're excited about the opportunity and believe you can make an impact, we encourage you to apply. <br> <br><b>Ready to Make an Impact?</b> <br> <br>If you're looking for a career where your ideas matter, your expertise is valued, and your work helps shape the future of Financial Services, we'd love to hear from you. <br> <br>Apply today and become part of a team that's transforming businesses, delivering innovation, and creating lasting impact. <br><b>Education </b>(if blank, degree and/or field of study not specified)<br>Degrees/Field of Study required:<br>Degrees/Field of Study preferred:<br><b>Certifications </b>(if blank, certifications not specified)<br><b>Required Skills</b><br><b>Optional Skills</b><br>Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Analysis, Business Opportunities, Business Process Consulting, Business Process Improvement, Business Strategy, Business Transformation, Communication, Competitive Advantage, Competitive Analysis, Conducting Research, Consumer Behavior, Creativity, Customer Experience (CX) Strategy, Customer Insight, Customer Strategy, Data Analytics, Embracing Change, Emotional Regulation, Empathy, Go-to-Market Strategies, Inclusion {+ 14 more}<br><b>Desired Languages </b>(If blank, desired languages not specified)<br><b>Travel Requirements</b><br>Not Specified<br><b>Available for Work Visa Sponsorship?</b><br>No<br><b>Government Clearance Required?</b><br>No<br><b>Job Posting End Date</b><br> </div>

<p>A Senior QC Engineer is a hands-on quality control professional responsible for performing manual, automation, API, and performance testing to ensure high-quality software delivery. The role involves designing and executing test strategies, developing and maintaining automation scripts, utilizing AI-assisted testing tools to improve efficiency, preparing testing artifacts, and supporting successful product releases. This full-time position reports to the QC Lead or Quality Manager and is ideal for technically skilled professionals who enjoy problem-solving, adopting modern testing practices, and working in fast-paced, collaborative environments.</p><p>1. Manual Testing &amp; Test Execution Design, write, and execute manual test cases, test scenarios, and test scripts covering functional, regression, integration, end-to-end, API, and performance testing. Perform exploratory, smoke, and sanity testing to validate application builds before release. Execute planned test cycles, document test results, log and manage defects with clear reproduction steps, and verify software fixes through regression testing.</p><p>2. Test Automation Engineering Develop, maintain, and execute automated test scripts and contribute to the continuous improvement of automation frameworks. Enhance test coverage by maintaining automation suites and integrating automated tests into CI/CD pipelines where applicable. Review, debug, and optimize automation scripts to improve reliability and execution efficiency.</p><p>3. Performance Testing &amp; Optimization Design, execute, and analyze performance, load, stress, endurance, and scalability tests to evaluate system reliability, responsiveness, and stability under varying workloads. Identify, analyze, and report performance bottlenecks while collaborating with development and infrastructure teams to recommend and validate performance improvements. Monitor performance test results and provide recommendations to improve application scalability and user experience.</p><p>4. AI-Assisted Quality Engineering Utilize AI-powered tools to accelerate test case generation, automation scripting, test data creation, defect analysis, and testing documentation while validating the accuracy and quality of AI-generated outputs. Evaluate and adopt AI-assisted testing techniques to improve testing effectiveness, productivity, and software quality. Apply AI tools responsibly to enhance test coverage, identify potential risks, and optimize testing workflows.</p><p>5. Test Documentation &amp; Reporting Prepare, maintain, and deliver testing artifacts, including test plans, test cases, test data, traceability matrices, test execution reports, defect reports, and test summary reports. Provide accurate testing status updates, quality metrics, defect summaries, and risk assessments to project stakeholders.</p><p>6. User Acceptance Testing (UAT) Support User Acceptance Testing by preparing test cases, assisting with test environments, coordinating with stakeholders, executing UAT scenarios, and validating business requirements. Ensure UAT activities are completed successfully before production release.</p><p>7. Defect Management &amp; Root Cause Analysis Investigate, identify, and document root causes of software defects while collaborating with development teams to support timely resolution. Assist developers in reproducing and validating reported issues within test environments. Analyze recurring defects and recommend preventive quality improvements.</p><p>8. Requirements Analysis &amp; SDLC Participation Review business and functional requirements to ensure completeness, testability, and adequate test coverage. Participate in all phases of the Software Development Life Cycle (SDLC), including requirements analysis, test planning, execution, validation, and release activities.</p><p>9. Knowledge Sharing &amp; Team Collaboration Mentor and provide technical guidance to junior and mid-level QC engineers on testing best practices, automation techniques, AI-assisted testing tools, and quality processes. Collaborate closely with development, product, business, and infrastructure teams to ensure high-quality software delivery.</p><p>10. Quality Improvement Contribute to improving testing methodologies, quality standards, templates, automation practices, AI-enabled quality engineering processes, and performance testing strategies. Identify opportunities for process improvement and recommend solutions to improve product quality and testing efficiency. Perform other duties as assigned.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent education and work experience.</p><p>6+ years of hands-on experience in software quality control/testing.</p><p>5+ years of hands-on experience in manual testing (functional, regression, integration, end-to-end).</p><p>2+ years of hands-on experience in test automation (framework development, scripting, CI/CD integration).</p><p>Professional certification such as ISTQB-CTFL or ISTQB-CTAL.</p><p>Proven hands-on experience executing both manual testing (functional, regression, integration, end-to-end) and test automation (framework development, scripting, CI/CD integration).</p><p>Proficiency in test automation tools and frameworks (e.g., Selenium, Cypress, Appium, TestNG, JUnit, or similar) with the ability to write, debug, and maintain automation code.</p><p>Proficiency in performance testing tools and frameworks (e.g., JMeter, LoadRunner, Gatling, k6, or similar) with the ability to design, execute, analyze, and optimize performance test scenarios.</p><p>Demonstrated experience preparing and delivering complete testing artifacts (test plans, test cases, traceability matrices, defect reports, test summary reports).</p><p>Track record of owning UAT cycles and driving them to successful completion.</p><p>Strong problem-solving skills with the ability to personally identify bugs, analyse root causes, and drive resolution.</p><p>In-depth knowledge of testing methodologies, phases, and approaches, including functional, regression, integration, performance, and end-to-end testing.</p><p>Strong teamwork and communication skills, with the ability to collaborate effectively with QC, development, and business groups.</p><p>Ability to multi-task, triage issues, react well to changes, and work independently or in a team setting in a fast-paced environment.</p><p>Excellent command of written and spoken English.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>A Senior QC Engineer is a hands-on quality control professional responsible for performing manual, automation, API, and performance testing to ensure high-quality software delivery.<br> The role involves designing and executing test strategies, developing and maintaining automation scripts, utilizing AI-assisted testing tools to improve efficiency, preparing testing artifacts, and supporting successful product releases.<br> This full-time position reports to the QC Lead or Quality Manager and is ideal for technically skilled professionals who enjoy problem-solving, adopting modern testing practices, and working in fast-paced, collaborative environments.<br> 1. Manual Testing &amp; Test Execution • Design, write, and execute manual test cases, test scenarios, and test scripts covering functional, regression, integration, end-to-end, API, and performance testing.<br> • Perform exploratory, smoke, and sanity testing to validate application builds before release.<br> • Execute planned test cycles, document test results, log and manage defects with clear reproduction steps, and verify software fixes through regression testing.<br> 2. Test Automation Engineering • Develop, maintain, and execute automated test scripts and contribute to the continuous improvement of automation frameworks.<br> • Enhance test coverage by maintaining automation suites and integrating automated tests into CI/CD pipelines where applicable.<br> • Review, debug, and optimize automation scripts to improve reliability and execution efficiency.<br> 3. Performance Testing &amp; Optimization • Design, execute, and analyze performance, load, stress, endurance, and scalability tests to evaluate system reliability, responsiveness, and stability under varying workloads.<br> • Identify, analyze, and report performance bottlenecks while collaborating with development and infrastructure teams to recommend and validate performance improvements.<br> • Monitor performance test results and provide recommendations to improve application scalability and user experience.<br> 4. AI-Assisted Quality Engineering • Utilize AI-powered tools to accelerate test case generation, automation scripting, test data creation, defect analysis, and testing documentation while validating the accuracy and quality of AI-generated outputs.<br> • Evaluate and adopt AI-assisted testing techniques to improve testing effectiveness, productivity, and software quality.<br> • Apply AI tools responsibly to enhance test coverage, identify potential risks, and optimize testing workflows.<br> 5. Test Documentation &amp; Reporting • Prepare, maintain, and deliver testing artifacts, including test plans, test cases, test data, traceability matrices, test execution reports, defect reports, and test summary reports.<br> • Provide accurate testing status updates, quality metrics, defect summaries, and risk assessments to project stakeholders.<br> 6. User Acceptance Testing (UAT) • Support User Acceptance Testing by preparing test cases, assisting with test environments, coordinating with stakeholders, executing UAT scenarios, and validating business requirements.<br> • Ensure UAT activities are completed successfully before production release.<br> 7. Defect Management &amp; Root Cause Analysis • Investigate, identify, and document root causes of software defects while collaborating with development teams to support timely resolution.<br> • Assist developers in reproducing and validating reported issues within test environments.<br> • Analyze recurring defects and recommend preventive quality improvements.<br> 8. Requirements Analysis &amp; SDLC Participation • Review business and functional requirements to ensure completeness, testability, and adequate test coverage.<br> • Participate in all phases of the Software Development Life Cycle (SDLC), including requirements analysis, test planning, execution, validation, and release activities.<br> 9. Knowledge Sharing &amp; Team Collaboration • Mentor and provide technical guidance to junior and mid-level QC engineers on testing best practices, automation techniques, AI-assisted testing tools, and quality processes.<br> • Collaborate closely with development, product, business, and infrastructure teams to ensure high-quality software delivery.<br> 10. Quality Improvement • Contribute to improving testing methodologies, quality standards, templates, automation practices, AI-enabled quality engineering processes, and performance testing strategies.<br> • Identify opportunities for process improvement and recommend solutions to improve product quality and testing efficiency.<br> • Perform other duties as assigned.<br> • Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent education and work experience.<br> • 6+ years of hands-on experience in software quality control/testing.<br> • 5+ years of hands-on experience in manual testing (functional, regression, integration, end-to-end).<br> • 2+ years of hands-on experience in test automation (framework development, scripting, CI/CD integration).<br> • Professional certification such as ISTQB-CTFL or ISTQB-CTAL.<br> • Proven hands-on experience executing both manual testing (functional, regression, integration, end-to-end) and test automation (framework development, scripting, CI/CD integration).<br> • Proficiency in test automation tools and frameworks (e.<br>g., Selenium, Cypress, Appium, TestNG, JUnit, or similar) with the ability to write, debug, and maintain automation code.<br> • Proficiency in performance testing tools and frameworks (e.<br>g., JMeter, LoadRunner, Gatling, k6, or similar) with the ability to design, execute, analyze, and optimize performance test scenarios.<br> • Demonstrated experience preparing and delivering complete testing artifacts (test plans, test cases, traceability matrices, defect reports, test summary reports).<br> • Track record of owning UAT cycles and driving them to successful completion.<br> • Strong problem-solving skills with the ability to personally identify bugs, analyse root causes, and drive resolution.<br> • In-depth knowledge of testing methodologies, phases, and approaches, including functional, regression, integration, performance, and end-to-end testing.<br> • Strong teamwork and communication skills, with the ability to collaborate effectively with QC, development, and business groups.<br> • Ability to multi-task, triage issues, react well to changes, and work independently or in a team setting in a fast-paced environment.<br> • Excellent command of written and spoken English.<br></span> </div>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>We are seeking an experienced and customer-focused Fairmont Gold Manager to join our prestigious luxury hotel in Cairo, Egypt. In this pivotal leadership role, you will oversee all aspects of the Fairmont Gold experience, ensuring exceptional service delivery while maintaining the highest standards of hospitality. You will lead a dedicated team, manage guest relations, and drive operational excellence across all Fairmont Gold services and amenities. This position offers the opportunity to make a meaningful impact on guest satisfaction while fostering a collaborative and supportive work environment.</p> <p><strong>Responsibilities include:</strong></p> <ul> <li>Manage all aspects of Fairmont Gold operations in accordance with Fairmont hotel standards and service procedures</li> <li>Direct and implement a service and leadership philosophy that guides staff and ensures consistent excellence</li> <li>Anticipate guest needs, respond promptly to inquiries, and maintain positive guest relations at all times</li> <li>Monitor and maintain cleanliness, sanitation, and organization of all Fairmont Gold work areas</li> <li>Maintain comprehensive knowledge of hotel features, services, room types, rates, packages, promotions, and daily occupancy levels</li> <li>Track and forecast daily, weekly, and monthly Fairmont Gold occupancy levels and adjust departmental planning accordingly</li> <li>Review daily business levels, anticipate critical situations, and develop effective solutions to expedite operations</li> <li>Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts; adjust schedules to meet business demands</li> <li>Ensure staff attendance and document any late or absent employees</li> <li>Conduct pre-shift meetings with staff to review pertinent business information and daily priorities</li> <li>Inspect staff grooming and attire; address any deficiencies professionally and supportively</li> <li>Constantly monitor staff performance and provide constructive feedback to rectify any service deficiencies</li> <li>Monitor check-in and check-out processes; assist where necessary to alleviate pressure and process guests expediently</li> <li>Monitor communication logs and ensure guest requests are followed up within 15-20 minutes</li> <li>Screen, interview, and facilitate the hiring of Fairmont Gold team members</li> <li>Conduct comprehensive training programs for new hires and ongoing development for existing staff</li> <li>Provide performance feedback and handle disciplinary matters according to hotel standards</li> <li>Contact newly registered VIP guests within 15 minutes of check-in to establish satisfaction and resolve any concerns</li> <li>Ensure security of guest room access and maintain awareness of undesirable persons on premises</li> <li>Monitor and ensure all cashiering procedures comply with accounting policies, including bank reconciliation, shortages/overages, late charges, and payment processing</li> <li>Work with the Executive Chef to determine Fairmont Gold Lounge menu, food costs, ordering, and presentation</li> <li>Provide direction and guidance to Fairmont Gold Supervisors to maintain service and food quality standards</li> <li>Assist guests with reports of lost or stolen articles following hotel policy</li> <li>Adhere to hotel requirements for guest and colleague accidents, injuries, and emergency situations</li> <li>Coordinate with Housekeeping management to ensure accurate room status and readiness for check-in</li> <li>Review arrival reports, VIP pre-registration, and special requests for accuracy and completeness</li> <li>Review credit check reports and follow up on accounts beyond approved credit limits</li> <li>Coordinate delivery of in-room amenities to ensure timely service</li> <li>Review late checkout requests and communicate approvals to Housekeeping</li> <li>Monitor out-of-order rooms and coordinate with respective departments for resolution</li> <li>Complete nightly rate checks and maintain awareness of discrepant rooms</li> <li>Conduct monthly departmental meetings and attend designated organizational meetings</li> <li>Complete departmental filing and maintain detailed records of attendance and performance conversations</li> <li>Conduct performance reviews in a timely manner</li> <li>Foster a cooperative working climate that maximizes productivity and colleague morale</li> <li>Complete work orders for maintenance repairs and contact Engineering for urgent issues</li> <li>Document pertinent information in department logs and complete all closing duties</li> <li>Perform additional duties as assigned by management</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor's degree, preferably in hospitality management or related field</li> <li>Minimum two years of leadership experience in concierge or front office operations in a luxury hotel environment</li> <li>Certification in an alcohol awareness program (TABC)</li> <li>Food handling certification</li> <li>Previous training and certification in liquor, wine, food service, and sanitation procedures</li> <li>Fluency in English, both verbal and written</li> <li>Proficiency in basic arithmetic and financial calculations</li> <li>Proven ability to balance guest service, colleague satisfaction, and profitability objectives</li> <li>Demonstrated ability to suggestively sell services and amenities</li> <li>Strong guest relations training background and experience</li> <li>Exceptional leadership and team management skills</li> <li>Advanced problem-solving and conflict resolution abilities</li> <li>Proficiency with hotel property management systems (PMS) and Microsoft Office applications</li> <li>Excellent communication and interpersonal skills</li> <li>Strong organizational and time management abilities</li> <li>Ability to work flexible shifts, including evenings, weekends, and holidays as required</li> <li>Demonstrated crisis management and decision-making capabilities under pressure</li> <li>Cultural awareness and sensitivity in a diverse, international environment</li> <li>Meticulous attention to detail in documentation and record-keeping</li> <li>Ability to train, mentor, and develop team members effectively</li> <li>Strong analytical skills with the ability to interpret data and trends</li> <li>Resilience and adaptability in a fast-paced hospitality environment</li> </ul></p><p></p>

<p><h4>Who we are</h4> <p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a Site Reliability Engineer to ensure the availability, reliability, and scalability of platforms and applications by combining software engineering with operational excellence. This role focuses on monitoring, automation, and proactive reliability engineering while working closely with development teams to design resilient systems and reduce manual operational effort.</p> <h4>What you’ll do</h4> <ul> <li>Monitor application and platform availability and reliability, ensuring agreed service levels are met.</li> <li>Use software engineering practices to automate operational tasks and achieve low-touch or zero-touch operations.</li> <li>Design and enhance system and software architectures to improve scalability, capacity, performance, and reliability.</li> <li>Define, implement, promote, and monitor service level objectives (SLOs) and service level indicators (SLIs) in collaboration with product owners and development teams.</li> <li>Write automation code for provisioning and operating infrastructure at scale.</li> <li>Partner with development teams to ensure reliability and scalability are built into applications from the design stage.</li> <li>Build and maintain CI/CD pipelines and automation for deploying applications into production environments.</li> <li>Participate in an on-call rotation to support applications and infrastructure.</li> <li>Investigate incidents, perform root cause analysis, and document post-incident reviews with remediation recommendations.</li> <li>Document, share, and actively promote knowledge across teams and stakeholders.</li> <li>Engage with internal and external stakeholders to communicate complex technical topics and support the adoption of improved technology solutions.</li> </ul> <h4>Who you are</h4> <ul> <li>Hold a bachelor’s degree in computer science, computer engineering, software engineering, or a related discipline.</li> <li>Have a minimum of 3 years’ professional experience in software engineering and/or IT support roles.</li> <li>Demonstrate strong analytical thinking and structured problem-solving skills.</li> <li>Are adaptable, open-minded, and comfortable working in environments with rapidly evolving technologies.</li> <li>Have experience working within multicultural and geographically distributed teams.</li> <li>Are able to navigate complex organisational environments and translate complexity into practical, simple solutions.</li> <li>Bring hands-on experience with Google Cloud Platform and its managed services.</li> <li>Have coding experience using languages such as Python, Java, JavaScript, or Scala.</li> <li>Possess strong Linux and system administration skills.</li> <li>Show solid understanding of networks, databases, DNS, proxies, security, and web application architectures.</li> <li>Are familiar with SQL, relational databases, and NoSQL technologies such as MongoDB.</li> <li>Have experience with containerisation and orchestration tools including Docker and Kubernetes.</li> <li>Are comfortable working with infrastructure as code, CI/CD pipelines, monitoring tools, and version control systems.</li> <li>Work in an agile environment and demonstrate a delivery-focused, customer-centred mindset with strong English communication skills.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Hands-on exposure to modern cloud-based platforms and large-scale distributed systems.</li> <li>The opportunity to influence reliability and automation practices across critical services.</li> <li>Collaboration with diverse, global engineering teams in an agile environment.</li> <li>A role that values innovation, continuous improvement, and customer satisfaction.</li> </ul> <h4>VOIS Equal Opportunity Employer Commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>TITLE:&nbsp;</strong> Community Engagement Officer <br> <strong>TEAM/PROGRAMME: </strong>PATWAYS Project <strong>LOCATION: </strong>Upper Egypt Field Office- Minya. <br> <strong>GRADE</strong>: 4 <strong>CONTRACT LENGTH: </strong>Fixed Term contract and the position is subject to donor approval. <br> <p><strong>CHILD SAFEGUARDING:</strong></p><br> <p>Level 3: the post holder will have contact with children and/or young people <i><u>either</u></i> frequently (e.g. once a week or more) <u>or</u> intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.</p><br> <br> <p><strong>ROLE PURPOSE:</strong></p><br> <p>The Community Engagement Officer will be responsible for mobilizing communities, facilitating engagement activities, and supporting advocacy efforts in coordination with local stakeholders.</p><br> <p>This role will play a key role in ensuring effective community participation and ownership of project activities. The role involves working closely with community members, local authorities, and project teams to promote inclusive and sustainable development practices.</p><br> <br> <p><strong>SCOPE OF ROLE:</strong></p><br> <p><strong>Reports to: </strong>Community Engagement &amp; Advocacy Senior Officer</p><br> <p><strong>Staff reporting to this post: </strong>None.</p><br> <p><strong>Budget Responsibilities:</strong> No</p><br> <br> <p><strong>KEY AREAS OF ACCOUNTABILITY:</strong></p><br> <p><strong>Community Engagement and Mobilization</strong></p><br> <ul> <li>Facilitate community engagement and mobilization activities and ensure active participation in project interventions.</li> <li>Support the planning and implementation of community engagement strategies, like youth led initiatives.</li> <li>Coordinate with local stakeholders to promote awareness and ownership of project goals.</li> <li>Assist in organizing community meetings, workshops, and advocacy events.</li> <li>Collect and document feedback from community members to inform project implementation.</li> <li>Collaborate with the advocacy team to support local-level policy engagement.</li> <li>Work closely with both the Adolescent and Youth Development Officer and Gender Equality Officer, to ensure alignment with youth engagement and gender equality strategies and best practices</li> <li>Monitor and report on community engagement activities and outcomes.</li> <li>Ensure that all activities are implemented in line with SCI’s safeguarding and child protection policies.</li> </ul> <p><strong>Capacity Building and Support linked to SRHR and gender equality.</strong></p><br> <ul> <li>Provide ongoing capacity building and mentorship to field teams, community mobilizers, and youth advocates.</li> <li>Collaborate with technical teams to ensure consistent messaging, alignment with national strategies, and the use of evidence-based approaches in community engagement.</li> <li>Ensure that community engagement tools and guidance are adapted for local contexts and responsive to community feedback.</li> </ul> <p><strong>Monitoring, Evaluation, Accountability, and Learning (MEAL):</strong></p><br> <ul> <li>Contribute to the design of monitoring tools and indicators related to community engagement and advocacy efforts.</li> <li>Track and document community engagement outcomes, success stories, and lessons learned to inform adaptive SRHR and gender programming.</li> <li>Prepare high-quality reports and inputs for different reporting, learning products, and advocacy materials.</li> </ul> <p><strong>Other Duties:</strong></p><br> <p>· Ensure that all activities are implemented in line with SCI’s policies on child safeguarding, gender equality, and safe programming.</p><br> <p>· Represent Save the Children in relevant community-based forums and advocacy platforms.</p><br> <p>· Carry out any other tasks assigned by the Project Manager to support the objectives of the PATHWAY project.</p><br> <br> <p><strong>BEHAVIOURS (Values in Practice</strong>)</p><br> <p><strong>Accountability:</strong></p><br> <p>· hold him/herself accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values</p><br> <p>· hold the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.</p><br> <p><strong>Ambition:</strong></p><br> <p>· Set ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same.</p><br> <p>· Widely share their personal vision for Save the Children, engage and motivate others.</p><br> <p>· Think a head, think strategically and on a global scale.</p><br> <p><strong>Collaboration:</strong></p><br> <p>· Build and maintain effective relationships, with their team, colleagues, Members and external partners and supporters</p><br> <p>· Value diversity, see it as a source of competitive strength</p><br> <p>· Be approachable, good listener, easy to talk to.</p><br> <p><strong>Creativity:</strong></p><br> <p>· Develop and encourage new and innovative solutions</p><br> <p>· Be willing to take disciplined risks.</p><br> <p><strong>Integrity:</strong></p><br> <p>· Be honest, encourages openness and transparency; demonstrates highest levels of integrity</p><br> <br> <p><strong>QUALIFICATIONS</strong></p><br> <p>· Bachelor’s degree in social sciences, development studies, or a related field.</p><br> <p>· Minimum of 2-3 years of experience in community mobilization or engagement roles, aimed at encouraging social and behaviour change.</p><br> <p>· Strong communication and interpersonal skills.</p><br> <p>· Experience working with local communities and stakeholders.</p><br> <p>· Knowledge of participatory approaches and community development principles.</p><br> <p>· Ability to work independently and as part of a team.</p><br> <p>· Commitment to child rights and gender equality.</p><br> <br> <p><strong>EXPERIENCE AND SKILLS</strong></p><br> <ul> <li>Significant experience in training, capacity building, and mentoring.</li> <li>Experience working on gender and/or SRHR programs and interventions.</li> <li>Ability to think strategically to solve problems and accomplish goals.</li> <li>Well-developed communication skills across cultures.</li> <li>Strong interpersonal skills and ability to work as a team player and independently.</li> <li>Excellent written and oral communication skills.</li> <li>Ability to work under pressure and deliver results with tight deadlines.</li> </ul> <br> <p><strong>Additional job responsibilities</strong></p><br> <p>The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.</p><br> <br> <p><strong>Equal Opportunities</strong></p><br> <p>The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.</p><br> <br> <p><strong>Child Safeguarding:</strong></p><br> <p>We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.</p><br> <br> <p><strong>Safeguarding our Staff:</strong></p><br> <p>The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy</p><br> <br> <p><strong>Health and Safety</strong></p><br> <p>The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Join our Team <br><p><strong>About this opportunity</strong></p><br><br><p>We are looking for a Network Engineer to support customers with practical, high-quality guidance on mobile network technologies. In this role, you will translate customer needs into clear technical solutions, contribute to service proposals, and help build trusted customer relationships. You will work closely with internal teams, share knowledge, and present recommendations that support customer outcomes and business growth.</p><br><br><p><strong>What you will do</strong></p><br><br><ul><li>Lead technical discussions with customers and explain solutions clearly to both technical and non-technical audiences.</li><li>Gather, clarify, and document customer requirements.</li><li>Support the development of service proposals and other customer-facing materials.</li><li>Create and deliver technical presentations and proposals.</li><li>Share knowledge and contribute to learning activities across the team.</li><li>Identify additional solutions or services that could provide value to customers.</li><li>Work collaboratively with colleagues to develop practical recommendations and respond to customer challenges.</li></ul><p><strong>You will bring</strong></p><br><br><ul><li>+5 years of experience working with Ericsson radio access network (RAN) solutions and 4G, VoLTE, and 5G technologies.</li><li>A bachelor’s degree in communications engineering, Telecommunications Engineering, or a related discipline.</li><li>Up-to-date knowledge of mobile network technologies, including LTE, VoLTE, and 5G.</li><li>Practical experience with, or troubleshooting knowledge of, Ericsson RAN nodes is an advantage.</li><li>Strong communication, collaboration, and presentation skills.</li><li>The ability to work effectively with people from different cultures and professional backgrounds.</li><li>A customer-focused, inclusive, and continuous-learning mindset.</li></ul><br><p><strong>Why join Ericsson?</strong>At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.<br>&nbsp;<br><strong>What happens once you apply?</strong>Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.&nbsp;learn more.</p><br><br><br><p><strong>Primary country and city:</strong> Egypt (EG) || Cairo</p><br><br><p><strong>Req ID:</strong>&nbsp;791837 </p><br><br><br><br><br> </div>

Company Description Diaa Architects is a multi-specialist engineering consulting firm dedicated to delivering integrated design and engineering solutions across a wide range of projects. The firm brings together architectural, structural, mechanical, electrical, and other engineering disciplines to provide comprehensive services from concept through construction. Diaa Architects focuses on innovation, technical quality, and sustainable practices to meet client needs and project goals. Team members collaborate closely in a professional environment that encourages continuous learning, problem-solving, and effective project delivery. Role Description The Mechanical Engineer (Site) is a full-time, on-site role based in Qesm 1st New Cairo. This role is responsible for overseeing mechanical systems installation and commissioning on construction sites, ensuring work is completed according to approved designs, specifications, safety standards, and local regulations. Day-to-day tasks include coordinating with contractors and other engineering disciplines, reviewing shop drawings and technical submittals, conducting inspections and tests of HVAC, plumbing, fire fighting, and other mechanical systems, and documenting site activities and progress. The Mechanical Engineer (Site) will also troubleshoot technical issues, support resolution of design and construction conflicts, and provide regular reports to project managers and senior engineers. Participation in site meetings, adherence to quality control procedures, and proactive risk and safety management are key aspects of this position. Qualifications Strong knowledge of mechanical building systems (HVAC, plumbing, fire fighting, and related infrastructure) and their installation and commissioning on construction sites. Proficiency in reading and interpreting engineering drawings, specifications, and standards; experience with reviewing shop drawings and technical submittals. Ability to conduct site inspections, testing, and quality checks, with a focus on safety, compliance with codes, and best engineering practices. Effective coordination and communication skills for working with architects, engineers, contractors, and clients; ability to document site activities and prepare technical reports. Relevant academic background such as a Bachelor’s degree in Mechanical Engineering or a closely related field. Prior experience in site-based mechanical engineering roles within building or infrastructure projects is highly beneficial. Familiarity with local building codes, mechanical standards, and health and safety regulations applicable to Qesm 1st New Cairo and surrounding areas. Ability to work full time on-site, manage multiple tasks under time constraints, and adapt to changing project requirements.

Narrative Description:Support the delivery of approved marketing campaigns and communications by executing assigned tasks, preparing materials, and ensuring consistent brand messaging across channels. Contributes to effective marketing implementation through structured coordination, timely follow-up, and providing execution-level market and product insights in line with approved plans and governance standards. Duties & Responsibilities: 1. Support the implementation of approved marketing campaigns, initiatives, and communication activities by completing assigned tasks and deliverables in alignment with agreed timelines and guidelines.2. Assist in the development, coordination, and rollout of marketing materials, content, and communication assets across both traditional and digital channels.3. Coordinate with internal teams and external4. Contribute to the daily updating of marketing content across communication channels including digital materials, social media posts, and campaign assets ensuring alignment with approved messaging and brand standards.5. Assist in tracking marketing and campaign activities and help compile execution updates and performance input as needed.6. Collaborate with internal stakeholders across Business Growth, Sales, Operations, Finance, Risk, IT, and other relevant functions to support the execution of assigned marketing activities.7. Ensure accuracy, consistency, and quality of marketing materials, content, and product-related communication prior to release or submission for approval.8. Support updates and ongoing maintenance plans and governance requirements.9. Assist in preparing presentations, reports, and working materials related to marketing initiatives and product communication for internal use and management review.10. Gather and prepare market and competitive intelligence such as competitor campaigns, messaging, digital presence, product offerings, and promotions and consolidate execution-level insights to support improvements in marketing and product positioning.11. Support marketing-related input for product development initiatives by assisting in the creation of product communication materials, customer-facing content, launch support assets, and feedback collection in coordination with relevant stakeholders.12. Initiate and document ideas, suggestions, and improvement concepts related to marketing campaigns, customer communication, digital engagement, product positioning, sustainability messaging, and identified market gaps, and submit them for review within approved marketing governance frameworks.13. Ensure that all assigned marketing and product-related activities are executed in alignment with approved policies, procedures, governance frameworks, and data quality standards.14. Ensure the proper functioning and implementation of permanent supervision system, compliance, money laundering, operational risk & workplace success guidelines whenever & wherever possible.15. Ensure correct adoption of policies and procedures regulations, as well as International Standards. Experience:Lead Minimum of 4 Years Eexperience in a relevant field.

Company Description World Visa Guide is a premium visa and global mobility advisory firm that supports clients seeking residency, investment migration, and international expansion opportunities. Operating from the UAE, Egypt, and Portugal, the firm designs confidential, tailored immigration strategies for entrepreneurs, investors, medical professionals, and high-net-worth individuals. Rather than simply processing applications, World Visa Guide creates comprehensive international mobility pathways aligned with client goals. The team works on a range of programs, from European Golden Visas to Canada immigration options, with a focus on legal precision, strategic documentation, and personalized client service. The company’s culture is rooted in discretion, strategic thinking, and delivering measurable results. Role Description The Visa Consultant is a full-time, on-site role based in Qesm 1st New Cairo. This role involves advising clients on visa and immigration options, assessing eligibility, and designing tailored mobility strategies in line with legal and regulatory requirements. The Visa Consultant will manage end-to-end application processes, including document review, form preparation, coordination with legal partners, and follow-up with authorities when needed. Daily tasks include conducting consultations, explaining complex immigration procedures in clear language, maintaining accurate client records, and ensuring timely responses to client inquiries. The role also requires close collaboration with colleagues to refine internal processes, stay current on global immigration developments, and support a professional, client-centered service experience. Qualifications Strong knowledge of visas and immigration issues, including the ability to interpret and apply relevant immigration regulations and program requirements. Consulting and client advisory skills to assess individual cases, propose tailored solutions, and guide clients through decision-making and application steps. Excellent communication skills, both written and verbal, with the ability to explain complex legal and procedural information clearly and professionally. Attention to detail and organizational skills for managing documentation, timelines, and multiple client files in parallel. Proficiency with common office software and CRM tools; ability to maintain accurate digital records and reports. Experience in immigration consulting, legal services, or global mobility is strongly preferred. Bachelor’s degree in Law, International Relations, Business, or a related field, or equivalent professional experience. High level of discretion, integrity, and professionalism in handling confidential client information. Ability to work on-site in Qesm 1st New Cairo and collaborate effectively within a diverse, multicultural team.

Company Description Xceed is a leading multilingual Business Process Outsourcing provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations and serving government and commercial clients in 10 languages. The company has sites in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia, offering inbound, outbound, back office, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis services. Xceed has earned multiple international awards for outsourcing excellence, impact sourcing, customer experience, sustainability, and diversity, equity, and inclusion. The organization maintains globally recognized certifications in quality, information security, business continuity, environmental management, and occupational health and safety. Candidates joining Xceed can expect a structured environment focused on career development, service quality, and responsible business practices.<br>Role Description The Quality Monitoring Specialist for the GSM Mobile call center is responsible for evaluating customer interactions to ensure adherence to quality standards, procedures, and service level expectations. This full-time, on-site role based in Cairo, Egypt involves monitoring calls, documenting findings, and providing clear, constructive feedback to agents and team leaders. The role includes analyzing performance trends, identifying areas for improvement, and collaborating with operations and training teams to enhance customer experience and operational effectiveness. The specialist will prepare quality reports, participate in calibration sessions, and support the implementation of quality assurance initiatives and corrective action plans. Consistent application of quality criteria, attention to detail, and strong communication with stakeholders are key to success in this position.<br>Qualifications<br> <br>Candidates should possess strong Analytical Skills to interpret data, identify trends, and support performance improvement decisions. Candidates should possess Quality Control and Quality Assurance skills to ensure adherence to call center standards, processes, and KPIs. Candidates should possess Quality Auditing skills to conduct systematic evaluations of customer interactions and document accurate findings. Candidates should possess effective Communication skills to deliver clear feedback, collaborate with teams, and present quality reports. Experience in call center operations, preferably in telecommunications or GSM mobile services, is highly beneficial. Familiarity with quality monitoring tools, CRM systems, and call recording platforms is an advantage. Ability to work in a fast-paced environment, manage multiple evaluations, and meet reporting deadlines. Relevant diploma or bachelor’s degree in business, communications, or a related field is preferred.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Are you ready to join our digital revolution journey?</strong>&nbsp;<br> At <strong><span><span>Aleph</span></span></strong>, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.<br> Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.<br> With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.<br> <p>We are looking for a curious, tech-savvy and creative <strong>Finance Process Automation Intern</strong> to join our Finance team in Cairo.</p><br> <p>This is not a traditional accounting internship. We are looking for someone with a background in <strong>IT, Technology, Engineering, Business Information Systems or a related field</strong> who is interested in understanding how finance processes work and finding smarter, more efficient ways of doing them.</p><br> <p>You will work closely with the Finance team across the <strong>MENA and Africa regions</strong>, supporting the transformation of existing reconciliation, reporting and operational processes through technology, automation and improved systems.</p><br> <br><br><p><b>What you'll do </b></p><br><ul> <li><ul> <li>Review existing Finance processes, particularly around <strong>revenue recognition, partner relationship management and reconciliations</strong>, and identify opportunities for improvement.</li> <li>Help the Finance team move away from manual Excel- and BigQuery-based processes towards more efficient and automated solutions.</li> <li>Support the implementation and adoption of new <strong>reconciliation tools, ERP systems and AI-assisted solutions</strong>.</li> <li>Analyse data received from partners and third parties and help identify discrepancies, gaps and opportunities for process improvement.</li> <li>Explore ways to automate recurring reports, templates and other manual Finance activities.</li> <li>Help design and improve processes so they can be replicated across other markets and regions.</li> <li>Work with Finance and other internal teams to understand existing workflows and translate them into practical system or automation improvements.</li> <li>Document processes and contribute to creating a <strong>roadmap for future process improvements and regional expansion</strong>.</li> <li>Bring fresh ideas and challenge existing ways of working where a more efficient approach may be possible.</li> <li>Support the team with day-to-day Finance activities where required, while maintaining a strong focus on process improvement and automation.</li> </ul><br></li></ul><br><p><b>What you need for this role </b></p><br><ul> <li><ul> <li>Currently pursuing an undergraduate degree, preferably in your <strong>senior/final year</strong>.</li> <li>Studying <strong>IT, Technology, Engineering, Business Information Systems, Computer Science, or a related discipline</strong>.</li> <li>Strong interest in <strong>technology, systems, automation, data and process improvement</strong>.</li> <li>Basic understanding of Finance or Accounting concepts. You do not need to be an Accounting major, but should understand fundamental concepts such as <strong>debits, credits and accruals</strong>.</li> <li>Comfortable working with data and systems, with good general system knowledge.</li> <li>Strong analytical and problem-solving skills.</li> <li>Creative mindset with the ability to think outside the box and challenge existing processes.</li> <li>A self-starter who can take a problem or situation and think through possible solutions independently.</li> <li>Strong communication and interpersonal skills, with the ability to work effectively with Finance and cross-functional teams.</li> <li><strong>Fluent in English.</strong></li> <li>Comfortable working in a flexible, hybrid environment.</li> </ul><br></li></ul><br><p><b>What Will Make Us Really Love You</b></p><br><ul> <li>You bring a track record of success in a similar role, with hands-on experience.</li> <li>You’re not afraid to challenge the status quo and bring fresh, out-of-the-box ideas to the table.</li> <li>You anticipate challenges before they arise and take initiative to find effective solutions.</li> <li>You have an eye for detail.</li> <li>You thrive on teamwork but also bring a driven, goal-oriented spirit.</li> <li>You’re genuinely enthusiastic about advertising, ad-tech, and staying ahead of industry trends.</li> <li>You have the ability to engage and communicate with internal and external stakeholders in a positive and approachable way.<br></li> </ul><br><p><b>What You'll Love About Us</b></p><br><ul> <li>We care about your individuality by giving you freedom to grow and create within the company, regardless of your position</li> <li>Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising</li> <li>Be part of a company with a truly global footprint, working with leading brands, platforms, and publishers across 90+ markets.</li> <li>We foster a dynamic environment where creativity, collaboration, and bold ideas are encouraged and celebrated.</li> <li>Join a diverse, multicultural team that values and embraces different perspectives, experiences, and talents.</li> <li>At Aleph, your work directly contributes to connecting brands and consumers in meaningful ways, shaping the future of digital advertising.<br></li> </ul><br> </div>

About Tech Mahindra Egypt Join Tech Mahindra Egypt, a fast-growing global delivery hub providing customer experience, operations, and digital business services to international clients. With two offices across Cairo and a capacity of 1,000+ employees, we offer a dynamic and multicultural environment where talent can learn, grow, and build rewarding careers. As part of Tech Mahindra's global network spanning 90+ countries and 149,000+ professionals, you'll gain exposure to world-class clients, innovative technologies, and international best practices while delivering exceptional customer experiences.<br>About the Role We are looking for enthusiastic and customer-focused German Operations Support Associates to join our growing team. This role combines both voice and non-voice support responsibilities, ensuring a seamless experience for our German-speaking customers while maintaining operational excellence.<br>Key Responsibilities Voice Support Handle inbound and outbound calls from German-speaking customers. Resolve customer inquiries and provide accurate information. Deliver exceptional customer service while maintaining quality standards. Escalate complex cases to the relevant teams when required. Non-Voice Support Respond to customer inquiries via email, chat, and ticketing systems. Process requests and update customer records accurately. Document customer interactions and case resolutions. Meet service level agreements (SLAs) and quality targets. Operations Support Follow established processes, policies, and compliance requirements. Collaborate with internal stakeholders to resolve customer issues. Support continuous improvement initiatives and operational excellence. Meet productivity, quality, and customer satisfaction KPIs. Qualifications Bachelor's degree preferred. Fresh graduates are welcome to apply.0–1 year of experience in customer service, operations, or BPO environments is an advantage. Strong communication and problem-solving skills. Ability to work in a fast-paced, multicultural environment.<br>Language Requirements Mandatory German Language Proficiency: Minimum B2 Level (CEFR). Strong verbal and written communication skills in German. Technical Skills Basic knowledge of Microsoft Office (Word, Excel, Outlook, Power Point). Good typing and written communication skills. Experience with CRM or ticketing tools is a plus. Strong attention to detail and accuracy. What We Offer Professional training and development opportunities. Career growth within a global organization. Exposure to international clients and business environments. Inclusive, diverse, and collaborative workplace culture.<br>Apply today and start your global career journey with Tech Mahindra Egypt.

Location: Giza – 6th of October City<br><br>Job Type: [Full-time, Contract]<br><br>Hashtag<br><br>About Us:<br><br>For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,500+ empowered employees are central to this mission.<br><br>As a trusted and reliable partner of over 800 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 9 R&D centers across the MENA, North America and Europe, our footprint allows us to play a critical role in serving patients.<br><br>Description<br><br>The Product Specialist – Immunology is responsible for promoting Hikma's Immunology portfolio to healthcare professionals, delivering scientific product knowledge, and building strong customer relationships to achieve sales objectives. The role requires developing a deep understanding of the Immunology therapeutic area, identifying customer needs, and executing territory plans to maximize brand performance while ensuring compliance with company policies and ethical standards.<br><br>Key Responsibilities<br><br>Promote Hikma's Immunology products to healthcare professionals through regular field visits. Deliver accurate scientific and clinical information to support product positioning and appropriate patient care. Build and maintain strong relationships with key healthcare professionals, hospitals, and other stakeholders within the assigned territory. Execute the territory business plan to achieve sales targets and maximize market share. Identify business opportunities through customer insights, market analysis, and competitor monitoring. Accurately document customer interactions, sales activities, and market feedback in the CRM system. Collaborate closely with the Sales Manager, Medical, Marketing, and other cross-functional teams to ensure effective execution of business plans. Maintain up-to-date knowledge of the Immunology therapeutic area, clinical guidelines, product data, and competitive landscape. Participate in scientific meetings, product training sessions, and continuous learning initiatives to strengthen technical expertise. Ensure compliance with company policies, industry regulations, and all applicable quality, health, safety, and ethical standards.<br><br>Qualifications<br><br>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:<br><br>B. Sc. degree in Pharmacy, Medicine, Veterinary Medicine, or an equivalent life sciences discipline.2–4 years of pharmaceutical sales experience; experience in Immunology, Specialty Care, Biologics, or Hospital Accounts is preferred.<br><br>Learn more about Hikma in Egypt hikma-egypt-factsheet_-en-sep-2025.pdf

We're Hiring: Business Intelligence & Reporting Analyst Are you passionate about turning complex data into meaningful business insights? We're looking for a Business Intelligence & Reporting Analyst to join our team and help drive data-informed decision-making through advanced analytics, automation, and reporting solutions. In this role, you'll work closely with finance, operations, and business stakeholders to develop scalable reporting frameworks, optimize analytical processes, and deliver actionable insights that support strategic business objectives. Key Responsibilities Collect, analyze, and validate data from multiple sources to ensure accuracy, consistency, and reliability. Design, develop, and maintain dashboards, scorecards, and reports using Power BI, Excel, SQL, Python, Power Automate, and Power Apps. Automate reporting processes and improve data workflows to increase efficiency and reduce manual effort. Build and maintain data models, reporting structures, and analytical solutions that support financial and operational reporting. Translate business requirements into impactful reporting and visualization solutions. Monitor data quality, troubleshoot reporting issues, and ensure compliance with governance standards. Partner with cross-functional teams to provide actionable insights, improve reporting capabilities, and support continuous process improvement initiatives. Document reporting logic, data models, and analytical processes while promoting best practices across the organization. What We're Looking For Bachelor's degree in Computer Science, Data Analytics, Statistics, Finance, Business Administration, or a related field. Experience in Business Intelligence, Data Analysis, Reporting, or a similar analytical role. Strong proficiency in Microsoft Excel and Power BI. Working knowledge of SQL and Python for data analysis and automation. Experience building interactive dashboards and data visualizations. Understanding of data governance, KPI development, and reporting best practices. Familiarity with Power Automate, Power Apps, and Google Workspace is an advantage. Lean Six Sigma Yellow Belt certification is preferred. Professional English proficiency (B2/C1 or above). What Makes You a Great Fit Strong analytical and critical thinking skills with exceptional attention to detail. Ability to communicate complex data insights to both technical and non-technical audiences. Experience working collaboratively with cross-functional and global teams. A proactive mindset with a passion for automation, process improvement, and continuous learning. Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment. If you're passionate about business intelligence, automation, and transforming data into strategic insights, we'd love to hear from you.

We're Hiring: Business Intelligence & Reporting Analyst Are you passionate about turning complex data into meaningful business insights? We're looking for a Business Intelligence & Reporting Analyst to join our team and help drive data-informed decision-making through advanced analytics, automation, and reporting solutions. In this role, you'll work closely with finance, operations, and business stakeholders to develop scalable reporting frameworks, optimize analytical processes, and deliver actionable insights that support strategic business objectives. Key Responsibilities Collect, analyze, and validate data from multiple sources to ensure accuracy, consistency, and reliability. Design, develop, and maintain dashboards, scorecards, and reports using Power BI, Excel, SQL, Python, Power Automate, and Power Apps. Automate reporting processes and improve data workflows to increase efficiency and reduce manual effort. Build and maintain data models, reporting structures, and analytical solutions that support financial and operational reporting. Translate business requirements into impactful reporting and visualization solutions. Monitor data quality, troubleshoot reporting issues, and ensure compliance with governance standards. Partner with cross-functional teams to provide actionable insights, improve reporting capabilities, and support continuous process improvement initiatives. Document reporting logic, data models, and analytical processes while promoting best practices across the organization. What We're Looking For Bachelor's degree in Computer Science, Data Analytics, Statistics, Finance, Business Administration, or a related field. Experience in Business Intelligence, Data Analysis, Reporting, or a similar analytical role. Strong proficiency in Microsoft Excel and Power BI. Working knowledge of SQL and Python for data analysis and automation. Experience building interactive dashboards and data visualizations. Understanding of data governance, KPI development, and reporting best practices. Familiarity with Power Automate, Power Apps, and Google Workspace is an advantage. Lean Six Sigma Yellow Belt certification is preferred. Professional English proficiency (B2/C1 or above). What Makes You a Great Fit Strong analytical and critical thinking skills with exceptional attention to detail. Ability to communicate complex data insights to both technical and non-technical audiences. Experience working collaboratively with cross-functional and global teams. A proactive mindset with a passion for automation, process improvement, and continuous learning. Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment. If you're passionate about business intelligence, automation, and transforming data into strategic insights, we'd love to hear from you.