Document Controller

Strategic Gears is a management consulting firm operating across Saudi Arabia, Egypt, Spain, Qatar, and the UK — delivering Strategy & Transformation, PMO, Digital & Technology, and Financial Advisory across 13 sectors.<br><br>We’re hiring an Executive Assistant to support our Partners needs from our Cairo Office.<br><br>What your will do!<br><br>Draft and review communications on behalf of Partners — with the tone and accuracy the brand demands Organize Partner-level meetings end-to-end: pre-reads, briefings, logistics, minutes, and action follow-through Process expenses and coordinate with EAs across KSA, Egypt, Qatar, Spain and the UKManage complex, multi-time-zone calendars for Partners; resolve conflicts and prioritize sensitive matters proactively Coordinate domestic and international travel across SG’s regional footprint<br><br><br><br><br>Qualifications<br><br>3–5 years as an EA supporting senior leadership; professional services background (consulting, law, banking) preferred Bachelor’s degree Full professional fluency in English Advanced MS Office, AI and digital productivity tools<br><br><br><br><br>Competencies <br><br>Ownership & Accountability — delivers without prompting Communication — clear, structured, concise Drive for Excellence — exceptional attention to detail Stakeholder Management — builds trust quickly across Partners, clients, and teams Document Structuring & Writing — produces polished communications and minutes Digital & AI Fluency — leverages tools to drive efficiency Project Management & Delivery — handles parallel workstreams with shifting priorities<br><br><br><br><br>What We Offer<br>A seat at the heart of a growing regional consulting firm — exposure to senior leadership, cross-border work, and a professional environment where discretion and excellence are the standard<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

???? We're Hiring | Property Manager - Operations Agent<br><br>We are looking for a responsible, hands-on, and detail-oriented Property Manager - Operations Agent to take full ownership of assigned units and ensure they are always clean, ready, well-maintained, and prepared for our guests.<br><br>???? About the Role<br><br>As a Property Manager - Operations Agent, you will be the on-ground owner of assigned units, overseeing cleaning, turnovers, inventory, laundry, access, and operational issues while working closely with Property Management, Guest Relations, Maintenance, and external vendors.<br><br>???? Key Responsibilities<br><br>Take full ownership of assigned units, ensuring their condition, cleanliness, inventory, and readiness are always up to standard Coordinate and supervise cleaning activities, ensuring quality standards and timely turnovers are met Coordinate unit readiness based on check-outs, arrivals, and Guest Relations updates Inspect units after cleaning and ensure they are fully guest-ready before confirming readiness Monitor and maintain accurate unit inventory, including furniture, appliances, kitchenware, linen, and consumables Supervise and document unit access for cleaners, maintenance teams, deliveries, and external vendors Manage laundry operations, ensuring clean linen is available in the right quantity and on time Identify operational and maintenance issues, handle simple issues when possible, and escalate major issues to Maintenance Maintain accurate documentation and daily operational updates Identify risks early and escalate any issues that may affect guest readiness or operations<br><br>Requirements<br><br>Previous experience in Property Management, Hospitality, Operations, or a similar role Strong organizational and problem-solving skills High attention to detail and strong sense of ownership and accountability Ability to supervise cleaning and on-ground operational activities Good communication and coordination skills Ability to handle multiple tasks and work under pressure Hands-on and proactive approach to solving problems Good English communication skills<br><br>Benefits<br><br>???? Why Join US?<br><br>Join a growing hospitality brand where you can take real ownership of properties, directly impact guest experience and operational quality, and play an important role in the day-to-day success of our properties.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value-based, customized, and innovative outsourcing solutions that address each client’s unique business needs. With strong global coverage and deep cultural understanding, ETISAL International applies industry best practices and advanced technologies to help clients focus on their core business and better serve their customers. The company emphasizes transparency, flexibility, integrity, and a passion for service, consistently working to enhance management and operational standards. ETISAL International is committed to appreciating human capital and exceeding client expectations through first-class quality and continuous improvement.<br>Role Description This is a full-time, on-site Customer Support English Speaker role based in Cairo. The role involves handling inbound and outbound customer interactions in English, responding to inquiries, providing accurate information, and resolving issues in a professional and timely manner. The Customer Support English Speaker will document interactions in the system, follow established procedures, and escalate complex cases when needed. Daily responsibilities include maintaining high service quality, meeting performance targets, collaborating with team members, and adhering to company policies and guidelines. The role also requires active participation in coaching and training sessions to enhance customer service skills and product knowledge.<br>Qualifications<br>· Bachelor's degree <br>· English Level: B2 – B2+<br>· Strong communication and problem‑solving skills<br>· Ability to work in a structured, target‑driven environment<br>· Flexibility to work rotational shifts<br>· Graduates are welcome to apply<br><br>---<br><br>What We Offer<br><br>· Competitive base salary based on experience – up to 19,000 EGP<br>· Monthly performance incentives – up to 3,500 EGP<br>· Attendance bonus – 500 EGP per month<br>· Social & Medical Insurance<br>· Paid training program<br>· Rotational shifts – last shift ends at 9 PM (no overnight shifts)<br>· 2 rotational days off per week<br>· Career growth and promotion opportunities<br>· Professional and supportive work environment<br>· Prime location: Maadi, Cairo

Company Description Cretik is a Dubai-based software house, founded in 2020, that delivers bespoke software, mobile applications, UI/UX, websites, and e-commerce solutions. The company serves clients across Egypt, Saudi Arabia, and the wider MENA region, helping organizations strengthen their digital presence. Cretik’s professional team focuses on intuitive, visually compelling digital products that align with business goals. By combining design and technology, Cretik enables clients to exceed industry standards and gain a sustainable competitive advantage. The environment supports collaboration, innovation, and growth for team members who are passionate about high-quality digital solutions. Role Description This is a full-time, on-site System Administrator role based in Giza. The System Administrator will manage and maintain servers, networks, and core IT infrastructure to ensure stable and secure operations. Daily responsibilities include monitoring system performance, applying updates and patches, and managing user accounts and permissions. The role involves diagnosing and resolving technical issues, providing timely technical support to internal teams, and coordinating with developers and other stakeholders to support project deployments. The System Administrator will also help implement security best practices, maintain documentation, and contribute to continuous improvement of IT processes. Qualifications Strong skills in System Administration and Information Technology to manage servers, operating systems, and core infrastructure. Proficiency in Troubleshooting and Technical Support to diagnose, resolve, and document hardware and software issues. Experience with Network Administration, including configuring routers, switches, firewalls, and VPNs. Knowledge of system security practices, backup and recovery strategies, and monitoring tools. Familiarity with Linux and Windows server environments and common virtualization or cloud platforms. Effective communication and collaboration skills, with the ability to support multidisciplinary teams. Strong organizational skills and attention to detail, with the ability to prioritize and handle multiple tasks. Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Relevant certifications (e.g., Comp TIA Network+, Comp TIA Security+, Microsoft, Cisco) are a plus.

Company Description Concentrix is a Fortune 500 technology and services leader that helps global brands build intelligent operations that deliver real-world performance. The company designs, builds, and runs integrated human and AI solutions, using insights from billions of interactions to support over 2,000 complex organizations worldwide. With more than 20 years of operational experience, Concentrix provides proven AI-driven services that address critical business challenges across major industries. As an Intelligent Transformation Partner, Concentrix enables clients to turn AI ambitions into measurable, scalable results, creating better experiences for customers and employees. Role Description The Customer Service Representative (Upselling/Telecommunications) is a full-time, on-site role based in 6th of October, responsible for handling inbound and outbound customer interactions in the telecommunications sector. Daily tasks include responding to customer inquiries, resolving service issues, and providing clear, accurate information about products, plans, and technical support. The role also involves identifying customer needs, recommending suitable services or upgrades, and performing ethical upselling that enhances customer value and satisfaction. Representatives will follow established processes and scripts, document interactions in CRM systems, and collaborate with team members and supervisors to meet performance targets. Consistent attendance, adherence to schedules, and maintaining a professional, customer-focused attitude are essential. Qualifications Strong customer service skills, with experience in Customer Service and Customer Support. Ability to drive high Customer Satisfaction and maintain a positive Customer Experience. Background working as Customer Service Representatives or in similar customer-facing roles. Effective communication skills in English; clear phone etiquette and active listening abilities. Comfort with upselling, cross-selling, and explaining telecommunications products or services. Basic computer literacy and ability to work with CRM or call center systems. Ability to work on-site in 6th of October on a full-time schedule, including shifts as needed. Previous experience in telecommunications or contact centers is an advantage.

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION<br><br>Support the execution of Marketing Operations Systems & Tools processes across EMC, with a strong focus on article data quality, seasonal system readiness, automation, reporting, issue resolution, and process improvement.<br><br>The role helps ensure accurate and timely execution of seasonal activities across key systems and tools.<br><br>Key Responsibilities<br><br>Execute seasonal MOPS Systems & Tools activities, submissions, and readiness checks according to agreed timelines and milestones. Maintain task trackers, seasonal calendars, checklists, and process documentation. Perform regular Article Master Brand Details and Stock Master Brand checks and updates across SAP, M-3, reporting files, and other relevant systems. Run regular system reports, review the results, and coordinate required follow-up actions. Run and maintain approved automation files, macros, bots, and standardized templates. Raise and follow up on tickets with IT and system-support teams. Maintain process descriptions, user instructions, and the Systems & Tools Playbook. Collaborate with Category managers, SCM, Customer Service, Finance, Sales Excellence, IT, and other relevant teams. Support continuous process improvement and automation initiatives.<br><br>Knowledge, Skills And Abilities<br><br>Strong analytical mindset and high attention to detail. Advanced Excel skills, including formulas, pivot tables, data validation and Power Query. Understanding of macros, scripts, queries, and bot workflows would be an advantage, including the ability to define business logic, inputs, outputs, and validation rules. Ability to analyze large datasets and provide clear, actionable insights. Experience with ERP systems and BI/reporting tools, such as SAP and Power BI. Good stakeholder communication and follow-up skills. Ability to document processes clearly and maintain user-friendly instructions. At least two years of relevant experience in operations, systems, data, business analysis, marketing operations, supply chain operations, or a related field.<br><br>adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.

Company Description Centro is a diversified technology solutions provider that helps organizations unlock digital opportunities through integrated process orchestration and security-focused services. The company offers a broad range of solutions designed to streamline operations, strengthen security, and support business growth. Centro’s approach combines advanced technology with a culture of shared success, fostering long-term partnerships with clients. Team members join a collaborative environment where innovation, reliability, and client impact are highly valued.<br>Role Description Lead, motivate, and manage a team of customer service agents. Conduct regular team meetings, huddles, and one-on-one coaching sessions. Monitor attendance, adherence, and schedule compliance. Drive employee engagement and maintain a positive work environment. Performance Management Track and manage team KPIs, including: Customer Satisfaction (CSAT), Net Promoter Score (NPS) (if applicable), Quality Scores, Average Handle Time (AHT), First Call Resolution (FCR), Productivity and Occupancy, Service Level Adherence Develop action plans for underperforming team members. Conduct performance reviews and document coaching sessions. Quality & Customer Experience Monitor calls, chats, emails, and case handling quality. Ensure compliance with client requirements and company policies. Analyze customer feedback and implement improvement initiatives. Escalate customer concerns when necessary. Reporting & Analysis Prepare daily, weekly, and monthly performance reports. Analyze trends and identify opportunities for operational improvements. Collaborate with Workforce Management (WFM), Quality Assurance (QA), and Training teams. Training & Development Support onboarding and nesting of new hires. Identify training needs and coordinate refresher sessions. Develop team capabilities through coaching and mentoring. Stakeholder Management Communicate operational updates to management. Support client meetings and business reviews when required. Partner with Operations Managers to achieve business objectives.<br>Qualifications Bachelor's degree in any relevant field. Experience: Minimum 1 year of experience as a Team Leader in a BPO/Contact Center environment. Experience managing customer service teams across voice, chat, email, and/or back-office operations. Proven track record of achieving operational and customer experience targets.

Reporting directly to the Region Account Manager, the Technical Support Engineer is the high-mobility, frontline technical expert of the Centralized Technical HUB. This position executes precision field audits, routine standard recommendation visits, emergency pest scouting, and technical worker training across all designated owned, managed, and consulting-only properties Operating strictly within a consultative framework, this role carries Zero Direct Line Authority over farm labor or regional operational execution. The Technical Support Engineer functions as an elite technical coach on the ground and relies entirely on schedules and routes facilitated and issued by the Planning Department. Execute routine and unannounced on-site technical audits, utilizing the Quality Department's 1-5 scoring matrix to evaluate soil, irrigation, nutrition, and crop health status Author data-backed, logic-driven technical recommendation reports following every site visit, detailing exact corrective protocols and submitting them within strict contractual timelines Monitor, log, and document the actual field performance and biological efficacy of traded vendor inputs (fertilizers, pesticides) and leased machinery used on client farms Conduct localized, hands-on field workshops for farm labor regarding high-precision tasks, including pollination, pruning, canopy management, and harvesting protocols Cross-reference physical field observations with digital soil moisture sensors, weather stations, and ERP logs, escalating data discrepancies to the Regional Account Manager Maintain 100% compliance with the daily deployment routes, ticketing priority rules, and travel schedules issued by the Centralized Planning Department<br><br>Requirements<br><br>B. Sc. in Agricultural Engineering, Agronomy, Plant Protection, or Crop Science Excellent Arabic and good command of English (for reporting) Familiarity with softwares, helpdesk tools, and data logging, Customer relations3-5 years of intensive, direct field experience in large-scale commercial fruit or high-value date palm cultivation Proven, practical field capability to identify crop nutritional deficiencies, irrigation blockages, and phytosanitary threats Experience using mobile agricultural logging applications, entering field data into ERPs, and handling basic digital mapping tools<br><br>Benefits<br><br>Annual Bonus Medical Insurance Life & Social insurance

Job Summary:Responsible for monitoring and analyzing an organization’s security posture on an ongoing basis. Managing SOC team’s goal to detect, analyze, and respond to cybersecurity incidents using a combination of technology solutions and a strong set of processes in order to ensure Maintaining the confidentiality, integrity and availability of business data and protect the bank information<br>Job Responsibilities:Lead SOC team to Act upon security & operational issues/incidents within a 24x7 Managed Security Service Environment. Lead the process of Investigation and analyzing security incidents to determine the root cause, impact, and potential remediation actions. Provide guidance and support to other IT teams and stakeholders on security incident response and remediation. Stay up to date with the latest cybersecurity threats and trends and implement necessary security measures to protect against them. Collaborate with other IT teams and stakeholders to ensure successful incident response and remediation. Propose, analyze, and introduce new technologies or products to increase the information security level (based on defined risks) Coordinate and support the containment and eradication of security incidents. Provide consultancy to internal and external parties in order to reduce the impact of security incidents. Lead SOC team to design/implement/document security operation center processes and procedures. Ensure applying SOC recommended security controls/countermeasures on security devices/system. Create of reports, dashboards, metrics for SOC operations and presentation to Sr. Mgmt. Follow up Incident resolutions for various offenses/incidents. Ensure compliance with SLA, process adherence and process improvisation to achieve security operational center objectives. Lead Security Operation Center team to Perform threat management, threat modelling,Continually assess the overall effectiveness of Security Monitoring solutions. Lead the cyber security threat intelligence and threat hunting activities. <br>Job Qualifications:Bachelor’s degree in computer science or Equivalent Minimum 10 year’s professional IT experience Experience in Information Security Standard “IS0 27xx, PCI”Experience in security device management and SIEMExperience in Security Scans and take required actions/controls

GENERAL DESCRIPTION (Outsourced)<br>The ideal candidate will be instrumental in developing and implementing robust EHS programs, ensuring compliance with regulations, and fostering a culture of safety within the organization. If you are a dedicated professional with a strong background in EHS practices, we encourage you to apply for this rewarding opportunity.<br>DUTIES AND RESPONSIBILITIES INCLUDE (BUT ARE NOT LIMITED TO)<br>Stay updated of local and global EHS regulations and ensure organizational compliance including develop and implement programs to address regulatory requirements. Conduct risk assessments to identify potential hazards and develop strategies for mitigation, implement safety measures to prevent accidents and injuries in the workplace. Develop and maintain emergency response plans to address potential incidents, Coordinate drills and training sessions to ensure preparedness. Lead investigations into incidents, accidents, and near misses; Identify root causes and implement corrective actions to prevent recurrence. Develop and document local EHS procedures, aligning them with global policies, and maintaining a comprehensive record of EHS documentation for reference and audits. Establish and implement an EHS Management System in alignment with ISO 45001 and ISO14001. Develop and oversee waste management programs to minimize environmental impact. Collaborate on sustainability initiatives, ensuring compliance with waste management, GHG reduction and water consumption global requirements. BEHAVIORAL ATTRIBUTES<br>Commitment to promoting a culture of safety. Strong analytical and problem-solving skills. Effective communication and interpersonal skills. Ability to collaborate with diverse teams to achieve EHS goals. Proactive approach to identifying and addressing potential risks.<br>work experience requirements Minimum experience of 5 years in the same field. Proven experience in EHS roles with a focus on regulatory compliance. Experience in conducting risk assessments and implementing safety measures. Familiarity with emergency response planning and incident investigation. Track record of successfully developing and implementing EHS programs. Effective communication and collaboration with regulatory agencies.education requirements Bachelor's degree in engineering or a related field.

ABOUT ABDUL LATIF JAMEELAbdul Latif Jameel… a place to realize your potential...<br>Through Respect, Continuous Improvement, Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and success flourish. Abdul Latif Jameel is a global investor and 80-year-old network of internationally diversified businesses shaping the future of core sectors driving the global economy including, Mobility, Energy, Environmental Services, Financial Services and Health; together with land & real estate development, logistics, electronics retailing and media services.<br>Established in 1945 Abdul Latif Jameel has a presence in more than 35 countries employing over 11,000 people from more than 85 nationalities. The ideal candidate will be responsible for using their analytical mindset to analyze and interpret financial data, then relating it to potential business trends and issues. This candidate will feel comfortable using insights they have discovered to communicate important themes and discoveries to company leadership.<br>ABOUT THE JOBOwn the platform's learning content: plan, produce, and maintain the Arabic-first micro-course library that sits at the heart of the member experience, and set the production standard that keeps quality consistent as the library grows.<br>Key responsibilities Own the course production pipeline from lesson outline to published lesson: scripts, video, on-screen text, summaries, and knowledge checks Produce lessons using modern video production tools and manage production schedules against the course map Ensure all learning content is natural, correct, practical Arabic suited to micro-business owners Maintain and improve published courses based on member feedback and completion data Define and document the production standard so quality holds as volume grows Coordinate subject-matter input for course topics across marketing, sales, and digital skills<br>Qualifications and experience5+ years in learning content, instructional design, or educational media production Demonstrated experience producing video-based learning at volume Native-level Arabic with strong writing and editing skill; professional English Experience creating content for small-business or adult-learner audiences is an advantage

Müller's Solutions is seeking a highly skilled SAP Business One Senior Consultant to join our team and play a pivotal role in delivering exceptional SAP Business One solutions to our clients. In this position, you will leverage your extensive experience with SAP Business One to consult, implement, and optimize business processes for small to medium-sized enterprises. You will work closely with clients to understand their unique needs, configure their systems accordingly, and ensure successful project delivery.<br><br>Key Responsibilities:<br><br>Collaborate with clients to gather detailed requirements and assess their business processes Implement and customize SAP Business One solutions to meet client specifications and improve operational efficiency Provide expert guidance on best practices in SAP Business One, including financials, logistics, and inventory management Conduct user training sessions to empower clients to use the system effectively Support clients post-implementation, providing troubleshooting and performance optimization Document project plans, configurations, and any modifications made during implementations Stay up to date with the latest developments in SAP Business One to provide clients with innovative solutions Foster strong relationships with clients and ensure high levels of satisfaction through effective communication and support<br><br>Requirements<br><br>Requirements:<br><br>Bachelor's degree in Information Technology, Business Administration, or a related field A minimum of 5 years of experience working with SAP Business One, including implementation and consulting In-depth knowledge of SAP Business One modules and functionalities Strong background in business processes, particularly in finance, sales, and inventory management Excellent problem-solving skills with a focus on delivering high-quality solutions Strong communication and interpersonal skills to interact effectively with clients and team members Experience in project management and the ability to manage multiple projects simultaneously SAP Business One certification is preferred Fluency in English; additional language skills are a plus<br><br>Benefits<br><br>Why Join Us:<br><br>Opportunity to work with a talented and passionate team.<br><br>Competitive salary and benefits package.<br><br>Exciting projects and innovative work environment.

Job Description<br><br>OHK develops innovative, game-changing web and mobile apps that transform markets and make differences in peoples' lives. The Frontend/UI Developer will join OHK's engineering team and will be responsible for the designing, developing, maintenance, and modification of visually appealing, user-friendly, and functionally robust web applications. The Developer's duties will include:<br><br>Translate use cases and specifications into functional applications, with a focus on consistency and quality of user experience Design, build, and maintain efficient, reusable, and reliable code in conformity with best practices and our internal engineering conventions Deliver front-end systems that are flawlessly interoperable with a spectrum of browsers and devices Develop multimedia content Optimize application code to achieve the best possible performance, quality, responsiveness, and reliability Participate in debugging and unit testing of code Document of solutions, including use of flowcharts, layouts, diagrams, charts, and the use of consistent code comments according to team standards Communicate actively with OHK management and engineering team<br><br>Job Requirements<br><br>Required Skills: Strong experience across a spectrum of web application development technologies (including HTML, CSS, Java Script, JQuery, and APIs, etc.); hands-on design experience with web services (REST, SOAP, etc.); demonstrated familiarity with object-oriented design and application frameworks; software debugging and unit testing; demonstrated experience with multimedia production, wireframing and mockups, and graphical asset production; demonstrated experience in web user interface design and familiarity with the tenets of user experience design; written and spoken fluency in English Desirable Skills: Strong verbal and written communication; ability to work in a fast-paced and agile development environment; demonstrated passion for technology and familiarity with the latest development techniques and methodologies Desirable Qualifications: Degree in Computer Science desirable Desirable Experience: Minimum of three years of experience in software development in team/agile environments. Previous experience with e-commerce, consumer-facing web applications, multi-lingual/internationalization preferred<br><br>To Apply<br><br>Send all of the following items to jobs@ohkconsultants.com. Incomplete applications will not be considered.<br><br>An updated CV/resume Contact details for two professional references

Job Summary:<br>Responsible for handling customer accounts, service requests, complaints, and escalated cases while ensuring timely and effective resolution. The role involves close coordination with VAS, Billing, Network, Technical, and Call Center teams to resolve customer and service-related issues.<br>Key Responsibilities:<br>Customer Service & Account Management<br>Manage customer accounts and service requests through CRM. Handle customer inquiries, complaints, and service-related issues and ensure timely resolution. Analyze customer complaints to identify the nature and root causes of recurring issues. Provide appropriate solutions and follow up with customers and relevant departments until cases are resolved. Maintain accurate and up-to-date customer records and service information. Promote relevant offers and services when appropriate to support customer retention and customer experience.<br>Escalation & Cross-Functional Coordination<br>Coordinate with VAS and Billing teams to investigate and resolve offer-related service issues and billing discrepancies. Coordinate with Network and Technical teams regarding escalated technical cases, including network and physical-line issues. Follow up on escalated cases with the concerned departments until complete resolution. Ensure proper communication and coordination between different teams to avoid delays in resolving customer issues. Escalate unresolved or critical cases to the appropriate level when required.<br>CRM & Documentation Utilize CRM to document customer interactions, service requests, complaints, and case updates. Ensure all customer and service-related information is accurately recorded and updated. Maintain proper documentation and tracking of escalated cases. Ensure timely system updates to support accurate reporting and operational continuity.<br>Key Competencies Customer Service Excellence Customer Relationship Management Complaint Handling & Resolution Case & Escalation Management Problem Solving & Root-Cause Analysis Cross-Functional Coordination Communication & Interpersonal Skills Teamwork & Collaboration KPI Monitoring & Performance Tracking Operational Coordination Attention to Detail Follow-up & Accountability Conflict Resolution Customer Retention<br>Systems<br>Call Center Reporting Systems Billing / VAS Systems Microsoft Office

Company Descriptioni Qor is a global customer experience business process outsourcing (CXBPO) partner that supports leading brands with intelligent, data-driven service solutions. With 45,000 employees across 11 countries, the company combines three decades of CX expertise with AI-enabled technologies to enhance every stage of the customer lifecycle. Through its CXBPO, Growth as a Service, and infinity AiQ offerings, i Qor delivers scalable support that drives acquisition, engagement, and retention. The organization emphasizes a people-first culture, measurable performance, and continuous innovation. Recognized as a Great Place to Work® and strengthened by recent acquisitions in sales, marketing, and CX, i Qor offers opportunities to grow within a dynamic, global organization.<br>Role Description This is a full-time, on-site Customer Service Specialist role based in Cairo, Egypt. The Customer Service Specialist will handle incoming customer inquiries via phone and email, providing accurate information and timely resolutions. Responsibilities includes documenting interactions in internal systems, and following defined processes and scripts while maintaining high-quality service. The role will support customer satisfaction and retention by actively listening, showing empathy, and escalating complex cases when needed. The specialist will also collaborate with team members and leaders to meet performance targets and participate in training to stay up to date on products, services, and procedures.<br>We’re Hiring – New Launching Account !<br>Location: New Cairo, Cairo, Egypt<br>Key Responsibilities:Handle customer inquiries via phone and email. Provide accurate information and timely resolutions. Troubleshoot basic customer concerns and escalate complex cases when required. Document customer interactions accurately in internal systems. Deliver outstanding customer service while meeting quality and performance standards.<br>Requirements:Graduates only. English proficiency at B2/C1 level. Strong communication, problem-solving, and customer service skills. Previous customer service experience is a plus.<br>What We Offer:Competitive salary package. Transportation Provided. Medical and social insurance. Paid training and continuous career development. A dynamic, multicultural work environment with opportunities for growth.

<p><h4>Who we are</h4> <p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking an IP Network Development and Test Engineer to develop IP design solutions for Connectivity and Cloud Engineering networks, based on architectural requirements, and validate them within the central laboratory environment. The role covers new network features, transformation initiatives, IP and Software-Defined Networking testing, test automation, virtualised transport applications, network harmonisation, and laboratory automation.</p> <p>You will help establish reusable configuration standards for IP networks across Vodafone Group and local markets. You will also collaborate with engineering, operations, vendors, and third parties to support technology acceptance, proofs of concept, and the adoption of automated network solutions.</p> <h4>What you’ll do</h4> <ul> <li>Develop IP network design solutions based on architectural requirements and test them in the central laboratory.</li> <li>Design and test new network features and network transformation solutions.</li> <li>Define standard IP configuration guidelines that can be reused by Vodafone Group and local-market network teams.</li> <li>Develop Software-Defined Networking testing approaches, methodologies, and automation capabilities.</li> <li>Prepare laboratory environments and execute tests for Software-Defined Networking functionality and use cases.</li> <li>Design, dimension, and configure the cloud-hosting environment used to onboard virtualised transport network applications, including Software-Defined Networking controllers, TACACS platforms, virtual routers, virtual firewalls, and distributed denial-of-service solutions.</li> <li>Prepare and conduct hardware and software regression testing through both manual methods and automated test suites.</li> <li>Create test templates that document test steps and expected results for new features.</li> <li>Provide test templates to scripting teams, review automation scripts, and verify script-run results against defined test cases.</li> <li>Maintain the required test catalogue through regular collaboration with engineering teams across Connectivity and Cloud Engineering.</li> <li>Manage and develop central laboratories, ensuring that required hardware, software, configurations, and virtualisation capabilities support the harmonised development plan.</li> <li>Coordinate the installation of new hardware required for central testing activities.</li> <li>Introduce laboratory automation through external tools and internally developed scripts, reducing manual configuration work during planned test campaigns.</li> <li>Support proofs of concept used to certify new hardware, software, and network solutions.</li> <li>Coordinate third parties involved in laboratory management and installations.</li> <li>Work with technology vendors to build a detailed understanding of relevant features and hardware and software characteristics.</li> <li>Act as a key interface for engineering and operations teams.</li> <li>Support hardware, software, and configuration harmonisation across Connectivity and Cloud Engineering networks.</li> <li>Facilitate Software-Defined Networking adoption by involving relevant teams throughout the design and testing lifecycle.</li> <li>Contribute to hardware and software acceptance testing in line with agreed plans.</li> </ul> <h4>Who you are</h4> <ul> <li>You have strong knowledge of internet technologies and IP/MPLS network technologies.</li> <li>You understand MPLS technologies, including LDP, RSVP, and fast reroute.</li> <li>You have practical knowledge of BGP, IS-IS, OSPF, Ethernet, Quality of Service, Operations, Administration and Maintenance, and Layer 2 and Layer 3 VPNs.</li> <li>You are familiar with IP Quality of Service, Broadband Network Gateways, multicast, PPP, L2TP, third-party Ethernet and broadband-access products, and Metro Ethernet Forum services, including E-LAN and E-Tree.</li> <li>You understand internet peering and transit, RIPE, IPv6, and Network Functions Virtualisation.</li> <li>You have a good understanding of Software-Defined Networking architecture and protocols within transport networks, including how they enable automation across IP network engineering and operations.</li> <li>You are familiar with VMware, virtualisation techniques, and associated good practices.</li> <li>You understand telecommunications or internet service provider solution-design lifecycles, including design, build, testing, commissioning, provisioning, assurance, and billing processes and systems.</li> <li>You understand hardware and software characteristics, features, and product lifecycles, including their application in operational environments.</li> <li>You have practical experience working with live IP networks.</li> <li>Experience in IP operations or IP network design is preferred.</li> <li>You can present technical capabilities clearly to customers and internal teams.</li> <li>You collaborate effectively, communicate clearly, and work constructively across different cultures and organisational areas.</li> <li>You take initiative, approach challenges pragmatically, and remain focused on delivering agreed outcomes.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>The opportunity to influence major technical decisions affecting international and local-market IP networks.</li> <li>Exposure to strategic network transformation, Software-Defined Networking, virtualisation, and automation initiatives.</li> <li>The opportunity to collaborate with engineering, operations, architecture, vendor, and third-party teams.</li> <li>Hands-on involvement in central laboratory environments, proofs of concept, and hardware and software acceptance activities.</li> <li>The chance to help create reusable technical standards that support network harmonisation across multiple Vodafone networks.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced approaches to IP network design, validation, and harmonised configuration management.</li> <li>Software-Defined Networking test methodology and use-case validation.</li> <li>Automated testing practices, including test-template creation, script review, and result verification.</li> <li>Laboratory automation using external tools and internally developed scripts.</li> <li>Design and configuration of VMware-based environments hosting virtualised transport network applications.</li> <li>Hardware and software regression testing, acceptance testing, lifecycle management, and certification.</li> <li>Cross-functional technical communication involving architecture, engineering, operations, vendors, and internal customers.</li> </ul> <h4>VOIS Equal Opportunity Employer Commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p></p><p></p>

Job Description :<br><br>Carry out scheduled preventive maintenance tasks to reduce unplanned downtime. Respond to equipment breakdowns promptly, performing root cause analysis ands executing necessary repairs. Document all maintenance activities accurately Ensure performing RCA on problem solving Ensure critical equipment is fully operational during high-demand months (e.g., Barhi and Medjool harvest). Prioritize maintenance tasks based on production schedules and operational urgency. Coordinate closely with production and quality teams for planned shutdowns. Monitor and maintain utilities including air compressors, steam network, cooling and HVAC systems. Ensure all utilities operate within defined performance and safety parameters. Adhere to food safety and hygiene standards during maintenance interventions. Use appropriate cleaning and disinfection procedures before and after work on production lines Maintain specific mechanical compliance items under hygiene standards: Lube-free pneumatics, food-grade lubricant usage, and sanitary welding standards Monitor Spare parts consumption and raise requests to replenish critical stock. Contribute to cost control by optimizing spare parts usage and identifying alternatives where applicable. Identify recurring failures and propose solutions to improve equipment reliability. Participate in root cause analysis, Kaizen events, and engineering modifications. Apply Lock-Out Tag-Out (LOTO), PPE, and other safety measures during maintenance work. Report and escalate safety risks or equipment abnormalities promptly. <br><br>Requirements<br><br>Bachelor's degree in Mechanical, or Mechatronics Engineering 3-5 years of hands-on maintenance experience in food processing, FMCG, or agricultural products Proven experience with maintenance of conveyors, Production lines , Xray, AHUs, Cooling units, sorters, metal detectors, mixers, chocolate production line , baking systems, and packaging lines. Working knowledge of utilities such as compressors, chillers, pumps Familiarity with food safety requirements (e.g., hygiene design, equipment sanitation) in maintenance work Experience using Computerized Maintenance Management System (CMMS) and basic troubleshooting tools. Additional certificates in maintenance systems (e.g., TPM, CMMS) are considered a plus<br><br>Benefits<br><br>Medical insurance Social insurance Annual Bonus Based on KPIsDiscount on Linah Farms's Products

Company Description Alorica is a global customer experience (CX) company that designs and delivers services that help brands build lasting customer relationships. As a full-service CX partner, Alorica combines proven performance, industry expertise, and modern technology to create impactful, innovative customer interactions. The company is known for challenging convention, focusing on measurable results, and maintaining strong, values-driven client partnerships. With 100,000 professionals across 17 countries, Alorica supports over 250 brands in more than 75 languages, offering diverse career paths in a dynamic, inclusive environment. Individuals who are curious, creative, and committed to excellence are encouraged to explore opportunities at alorica.com/careers.<br>Role Description This full-time, on-site Retail Customer Support role is based in Qesm El Sheikh Zaid and focuses on delivering high-quality service to retail customers. Day-to-day responsibilities include responding to customer inquiries, handling concerns or complaints, and providing product information that supports informed purchasing decisions. The role involves maintaining customer satisfaction through clear communication, problem solving, and adherence to company service standards. Team members will document interactions accurately, follow established processes, and collaborate with colleagues and supervisors to improve the customer experience. The position requires consistent professionalism, punctuality, and a commitment to meeting performance targets.<br>Qualifications<br><br>Candidates should possess skills in Customer Service and Customer Satisfaction to resolve issues, build trust, and maintain positive customer relationships. Candidates should possess Communication skills, including clear spoken and written English at B2 level, to interact with customers and team members professionally. Relevant qualifications such as a university degree or equivalent education, along with basic computer literacy and experience using customer support tools, are beneficial. Additional desirable qualifications include prior retail or contact center experience, problem-solving abilities, adaptability to shift work, and a customer-centric mindset.

Company Description Woodberry Preschool is an early childhood education center dedicated to providing a safe, nurturing, and engaging learning environment for young children. The preschool focuses on building strong foundations in social, emotional, cognitive, and language development through play-based and structured learning activities. Woodberry Preschool values collaboration with families and caregivers to support each child’s individual needs and growth. The school promotes inclusive practices and aims to create a welcoming community where children develop curiosity, confidence, and a love of learning. Role Description The English Teacher at Woodberry Preschool will design and deliver age-appropriate English language activities that build listening, speaking, early reading, and pre-writing skills. Daily responsibilities include planning lessons, preparing learning materials, leading group and individual activities, and using stories, songs, games, and creative tasks to introduce and reinforce English vocabulary and simple structures. The teacher will observe and document children’s progress, communicate regularly with families, and collaborate with colleagues to align classroom practice with the preschool’s educational approach. The role also involves maintaining a safe, inclusive classroom environment and supporting children’s social and emotional development throughout the day. This is a full-time, on-site role based in Cairo, Egypt. Qualifications Strong English language proficiency, with clear pronunciation and the ability to communicate effectively with young children. Experience or training in early childhood education, English language teaching, or related fields, preferably at the preschool or kindergarten level. Skills in lesson planning, classroom management, and creating engaging, developmentally appropriate learning activities. Ability to foster an inclusive, supportive, and culturally sensitive classroom environment for children with diverse backgrounds. Effective communication and collaboration skills to work with colleagues and engage constructively with families and caregivers. Patience, empathy, and a genuine interest in working with young children and supporting their holistic development. Bachelor’s degree in Education, English, Early Childhood Education, or a related discipline is preferred. Previous on-site teaching or classroom experience in a school or preschool setting in Cairo or similar contexts is an advantage.

Company Description Contracting is a construction-focused organization delivering infrastructure and building projects in Cairo and surrounding regions. The company is committed to quality, safety, and efficient project delivery, with an emphasis on meeting client requirements and regulatory standards. Teams collaborate closely across engineering, surveying, and site management to ensure accurate planning and execution. Contracting offers opportunities for professional growth, exposure to diverse projects, and participation in the full project lifecycle.<br>Role Description This is a full-time, on-site Surveying Engineer role based in Cairo. The Surveying Engineer will perform land surveying tasks, including field measurements, topographic surveys, and setting out for construction works. The role involves preparing and reviewing survey drawings and data, coordinating with civil engineers and site teams, and ensuring alignment with design specifications. The Surveying Engineer will verify levels and dimensions, support inspection activities, and document survey results for use in project planning and execution. The role also includes supervising survey crews, maintaining surveying equipment, and adhering to safety and quality standards on site.<br>Qualifications<br> <br>Candidates should possess strong Land Surveying skills, including field measurement, topographic surveying, and setting out. Candidates should possess Civil Engineering knowledge relevant to construction projects and infrastructure works. Candidates should possess Computer-Aided Design (CAD) skills for preparing and reviewing survey drawings and related documentation. Candidates should possess Inspection skills for verifying site conditions, dimensions, and compliance with design and quality standards. Candidates should possess Supervisory Skills to lead survey teams, coordinate tasks, and ensure efficient on-site operations. Bachelor’s degree in Surveying Engineering, Civil Engineering, or a related field. Experience in construction or contracting environments, preferably in urban projects similar to Cairo’s context. Proficiency in surveying instruments (total station, GPS, levels) and relevant software tools. Strong attention to detail, problem-solving abilities, and capability to work in dynamic site conditions. Effective communication skills and ability to collaborate with multidisciplinary project teams.