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JOB PURPOSE<br>The Customer Care Development Senior Executive serves as the critical bridge between the Customer Care department and the technical teams, including the POS IT team and the technical development team. This role is responsible for translating customer care operational requirements into structured technical projects, ensuring seamless execution and delivery of solutions that directly improve the customer and agent experience.<br>Qualifications and Education:▪ Bachelor’s degree in information technology, Computer Science, Business Technology, or a related field.▪ Additional certifications in Project Management (PMP, PRINCE2, or Agile/Scrum) are a strong advantage.<br>Experience:▪ 3-5 years of experience in a technical project management, IT business analysis, or customer care systems role.▪ Hands-on experience with customer care platforms, ticketing systems (e.g., Freshdesk, Fresh chat), and CRM tools.▪ Experience with POS systems and retail technology environments is highly preferred.<br> JOB RESPONSIBILITIES<br>• Act as the primary liaison between Customer Care and the POS IT team; document, analyze, and prioritize pain points, transforming them into clear technical project requirements and actionable development briefs for the technical team.• Receive, assess, and manage identified operational and system gaps across the ticketing system, POS integrations, and calls portal; own and maintain the backlog of improvement requests, ensuring prioritization aligned with business impact.• Oversee enhancements and maintenance of the ticketing system, coordinate POS integration with customer care processes, and support improvements to the calls portal to optimize call handling, logging, and resolution workflows for agents.• Research, evaluate, and recommend AI-powered tools to enhance customer experience and agent productivity; explore and pilot conversational AI, chatbots, and intelligent routing systems, staying current with emerging trends in AI-driven customer service platforms.• Identify, evaluate, and integrate new chat and digital communication platforms; collaborate with vendors and technical teams to ensure consistent, high-quality customer experience across chat, email, and social touchpoints.• Lead the design and development of real-time KPI dashboards; work with BI teams to define data requirements and empower customer care managers with accurate, data-driven insights to support decision-making and performance management.• Manage the full delivery lifecycle of technical projects from requirements gathering to deployment and post-go-live support; develop and maintain project plans, timelines, and status reports, communicating progress clearly to all stakeholders.• Manage risks, dependencies, and change requests to minimize disruption to live operations; communicate project status, risks, and outcomes clearly across Customer Care and technical teams, and test developments to ensure successful features delivery.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Line of Service</b><br>Advisory<br><b>Industry/Sector</b><br>Technology<br><b>Specialism</b><br>Advisory - Other<br><b>Management Level</b><br>Senior Associate<br><b>Job Description &amp; Summary</b><br>At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions.<br>In product management, you will be the general manager of commercial and internal products. You will sit at the intersection of the business, user experience, and the technologies that solve our customer and end-user problems; confirming they meet market demands and drive business growth. You will design, develop and manage activities for a specific product or group of products from product definition and planning through production, release, and end of life. Your involvement will last throughout all stages of a product's lifecycle including modifications, upgrades, maintenance of the product or product line. For commercial products, it also includes commercialization, go-to-market planning, sales, and other key business support activities.<br><b>Drive Transformation. Deliver Impact. Build Your Career.</b> <br>Are you passionate about solving complex business challenges and helping organizations transform the way they operate? <br>We're looking for talented Business Analysts and Consultants to join our growing Business Analysis practice. In this role, you'll work alongside experienced professionals to deliver innovative solutions, support business transformation initiatives, and create measurable value for clients and stakeholders. <br>If you enjoy collaborating with stakeholders, analyzing business needs, and turning ideas into practical outcomes, we'd love to hear from you. <br><b>What You'll Do</b> <br>As part of our team, you will: <br><ul><li>Partner with stakeholders to understand business challenges and identify opportunities for improvement.</li></ul><br><ul><li>Gather, analyze, and document business and functional requirements.</li></ul><br><ul><li>Facilitate workshops, discovery sessions, and meetings with business and technical stakeholders.</li></ul><br><ul><li>Translate business needs into practical, scalable, and user-focused solutions.</li></ul><br><ul><li>Support business transformation and digital initiatives from strategy through implementation.</li></ul><br><ul><li>Collaborate with cross-functional and international teams to deliver high-quality outcomes.</li></ul><br><ul><li>Create business documentation, process maps, user stories, journey maps, and presentations.</li></ul><br><ul><li>Leverage AI-enabled tools and innovative approaches to improve delivery quality, efficiency, and consistency.</li></ul><br><ul><li>Contribute to continuous improvement initiatives and share knowledge, best practices, and reusable assets across teams.</li></ul><br><ul><li>Build strong stakeholder relationships and support successful delivery outcomes.</li></ul><br><b>What We're Looking For</b> <br>We're seeking professionals who bring curiosity, analytical thinking, and a collaborative mindset. <br><b>Required Qualifications</b> <br><ul><li>Minimum 4 years of experience as a Business Analyst in software implementation or enhancement projects</li></ul><br><ul><li>Experience as a Business Analyst, Consultant, Product Analyst, or similar role.</li></ul><br><ul><li>Strong analytical and problem-solving skills.</li></ul><br><ul><li>Excellent communication, facilitation, and stakeholder management capabilities.</li></ul><br><ul><li>Experience gathering and documenting business requirements.</li></ul><br><ul><li>Ability to manage multiple priorities in a dynamic environment.</li></ul><br><ul><li>Experience working with business and technology teams.</li></ul><br><ul><li>Strong written and verbal English communication skills.</li></ul><br><ul><li>Bachelor's degree or equivalent professional experience.</li></ul><br><b>Preferred Qualifications</b> <br><ul><li>Experience supporting business transformation, process improvement, or change initiatives.</li></ul><br><ul><li>Knowledge of Agile, Scrum, or Product Delivery methodologies.</li></ul><br><ul><li>Experience creating user stories, process maps, business cases, and solution documentation.</li></ul><br><ul><li>Familiarity with AI-enabled tools and digital technologies.</li></ul><br><ul><li>Business Analysis, Agile, Product Management, or related certifications.</li></ul><br><ul><li>Experience working in consulting or stakeholder-facing environments.</li></ul><br><b>Why Join Us?</b> <br>You'll have the opportunity to: <br><ul><li>Work on meaningful transformation and innovation initiatives.</li></ul><br><ul><li>Collaborate with diverse and high-performing teams.</li></ul><br><ul><li>Develop your skills through continuous learning, mentoring, and professional development programs.</li></ul><br><ul><li>Gain exposure to emerging technologies, digital transformation, and AI-enabled ways of working.</li></ul><br><ul><li>Build a rewarding career with clear progression opportunities.</li></ul><br><ul><li>Make a real impact by helping organizations solve complex business challenges and achieve better outcomes.</li></ul><br><b>Frequently Asked Questions</b> <br><b>Do I need previous consulting experience?</b> <br>Consulting experience is helpful but not essential. We also welcome candidates with strong Business Analysis, Product, Transformation, or Process Improvement experience. <br><b>Is this a client-facing role?</b> <br>Depending on the project, you may work directly with stakeholders, facilitate workshops, gather requirements, and help shape business solutions. <br><b>Will I receive training and development opportunities?</b> <br>Yes. We invest in our people through continuous learning, mentoring, certifications, and hands-on project experience. <br><b>What does career progression look like?</b> <br>We provide structured career development with opportunities to grow into senior consulting, delivery leadership, business analysis leadership, and subject matter expert roles. <br><b>Ready to Make an Impact?</b> <br>If you're looking for a career where your ideas matter, your expertise is valued, and your work helps drive meaningful business outcomes, we'd love to hear from you. <br><b>Apply today and become part of a team that's helping organizations transform, innovate, and succeed.</b> <br><b>Education </b>(if blank, degree and/or field of study not specified)<br>Degrees/Field of Study required:<br>Degrees/Field of Study preferred:<br><b>Certifications </b>(if blank, certifications not specified)<br><b>Required Skills</b><br><b>Optional Skills</b><br>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Modeling, Communication, Competitive Analysis, Creativity, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Digitization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Marketing Management, Market Research, Market Trends, Operationalization, Optimism {+ 17 more}<br><b>Desired Languages </b>(If blank, desired languages not specified)<br><b>Travel Requirements</b><br>Not Specified<br><b>Available for Work Visa Sponsorship?</b><br>No<br><b>Government Clearance Required?</b><br>No<br><b>Job Posting End Date</b><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Line of Service</b><br>Advisory<br><b>Industry/Sector</b><br>Technology<br><b>Specialism</b><br>Advisory - Other<br><b>Management Level</b><br>Senior Manager<br><b>Job Description &amp; Summary</b><br>At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions.<br>In product management, you will be the general manager of commercial and internal products. You will sit at the intersection of the business, user experience, and the technologies that solve our customer and end-user problems; confirming they meet market demands and drive business growth. You will design, develop and manage activities for a specific product or group of products from product definition and planning through production, release, and end of life. Your involvement will last throughout all stages of a product's lifecycle including modifications, upgrades, maintenance of the product or product line. For commercial products, it also includes commercialization, go-to-market planning, sales, and other key business support activities.<br><b>Drive Transformation. Deliver Impact. Build Your Career.</b> <br>Are you passionate about solving complex business challenges and helping organizations transform the way they operate? <br>We're looking for talented Business Analysts and Consultants to join our growing Business Analysis practice. In this role, you'll work alongside experienced professionals to deliver innovative solutions, support business transformation initiatives, and create measurable value for clients and stakeholders. <br>If you enjoy collaborating with stakeholders, analyzing business needs, and turning ideas into practical outcomes, we'd love to hear from you. <br><b>What You'll Do</b> <br>As part of our team, you will: <br><ul><li>Partner with stakeholders to understand business challenges and identify opportunities for improvement.</li></ul><br><ul><li>Gather, analyze, and document business and functional requirements.</li></ul><br><ul><li>Facilitate workshops, discovery sessions, and meetings with business and technical stakeholders.</li></ul><br><ul><li>Translate business needs into practical, scalable, and user-focused solutions.</li></ul><br><ul><li>Support business transformation and digital initiatives from strategy through implementation.</li></ul><br><ul><li>Collaborate with cross-functional and international teams to deliver high-quality outcomes.</li></ul><br><ul><li>Create business documentation, process maps, user stories, journey maps, and presentations.</li></ul><br><ul><li>Leverage AI-enabled tools and innovative approaches to improve delivery quality, efficiency, and consistency.</li></ul><br><ul><li>Contribute to continuous improvement initiatives and share knowledge, best practices, and reusable assets across teams.</li></ul><br><ul><li>Build strong stakeholder relationships and support successful delivery outcomes.</li></ul><br><b>What We're Looking For</b> <br>We're seeking professionals who bring curiosity, analytical thinking, and a collaborative mindset. <br><b>Required Qualifications</b> <br><ul><li>12+ years of experience as a Business Analyst in software implementation or enhancement projects</li></ul><br><ul><li>Experience as a Business Analyst, Consultant, Product Analyst, or similar role.</li></ul><br><ul><li>Strong analytical and problem-solving skills.</li></ul><br><ul><li>Excellent communication, facilitation, and stakeholder management capabilities.</li></ul><br><ul><li>Experience gathering and documenting business requirements.</li></ul><br><ul><li>Ability to manage multiple priorities in a dynamic environment.</li></ul><br><ul><li>Experience working with business and technology teams.</li></ul><br><ul><li>Strong written and verbal English communication skills.</li></ul><br><ul><li>Bachelor's degree or equivalent professional experience.</li></ul><br><b>Preferred Qualifications</b> <br><ul><li>Experience supporting business transformation, process improvement, or change initiatives.</li></ul><br><ul><li>Knowledge of Agile, Scrum, or Product Delivery methodologies.</li></ul><br><ul><li>Experience creating user stories, process maps, business cases, and solution documentation.</li></ul><br><ul><li>Familiarity with AI-enabled tools and digital technologies.</li></ul><br><ul><li>Business Analysis, Agile, Product Management, or related certifications.</li></ul><br><ul><li>Experience working in consulting or stakeholder-facing environments.</li></ul><br><b>Why Join Us?</b> <br>You'll have the opportunity to: <br><ul><li>Work on meaningful transformation and innovation initiatives.</li></ul><br><ul><li>Collaborate with diverse and high-performing teams.</li></ul><br><ul><li>Develop your skills through continuous learning, mentoring, and professional development programs.</li></ul><br><ul><li>Gain exposure to emerging technologies, digital transformation, and AI-enabled ways of working.</li></ul><br><ul><li>Build a rewarding career with clear progression opportunities.</li></ul><br><ul><li>Make a real impact by helping organizations solve complex business challenges and achieve better outcomes.</li></ul><br><b>Frequently Asked Questions</b> <br><b>Do I need previous consulting experience?</b> <br>Consulting experience is helpful but not essential. We also welcome candidates with strong Business Analysis, Product, Transformation, or Process Improvement experience. <br><b>Is this a client-facing role?</b> <br>Depending on the project, you may work directly with stakeholders, facilitate workshops, gather requirements, and help shape business solutions. <br><b>Will I receive training and development opportunities?</b> <br>Yes. We invest in our people through continuous learning, mentoring, certifications, and hands-on project experience. <br><b>What does career progression look like?</b> <br>We provide structured career development with opportunities to grow into senior consulting, delivery leadership, business analysis leadership, and subject matter expert roles. <br><b>Ready to Make an Impact?</b> <br>If you're looking for a career where your ideas matter, your expertise is valued, and your work helps drive meaningful business outcomes, we'd love to hear from you. <br><b>Apply today and become part of a team that's helping organizations transform, innovate, and succeed.</b> <br><b>Education </b>(if blank, degree and/or field of study not specified)<br>Degrees/Field of Study required:<br>Degrees/Field of Study preferred:<br><b>Certifications </b>(if blank, certifications not specified)<br><b>Required Skills</b><br><b>Optional Skills</b><br>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Modeling, Coaching and Feedback, Communication, Competitive Analysis, Creativity, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Digitization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Influence, Intellectual Curiosity, Learning Agility, Marketing Management, Market Research, Market Trends {+ 25 more}<br><b>Desired Languages </b>(If blank, desired languages not specified)<br><b>Travel Requirements</b><br>Not Specified<br><b>Available for Work Visa Sponsorship?</b><br>No<br><b>Government Clearance Required?</b><br>No<br><b>Job Posting End Date</b><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Line of Service</b><br>Advisory<br><b>Industry/Sector</b><br>Technology<br><b>Specialism</b><br>Advisory - Other<br><b>Management Level</b><br>Senior Associate<br><b>Job Description &amp; Summary</b><br>At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions.<br>In product management, you will be the general manager of commercial and internal products. You will sit at the intersection of the business, user experience, and the technologies that solve our customer and end-user problems; confirming they meet market demands and drive business growth. You will design, develop and manage activities for a specific product or group of products from product definition and planning through production, release, and end of life. Your involvement will last throughout all stages of a product's lifecycle including modifications, upgrades, maintenance of the product or product line. For commercial products, it also includes commercialization, go-to-market planning, sales, and other key business support activities.<br><b>Drive Transformation. Deliver Impact. Build Your Career.</b> <br>Are you passionate about solving complex business challenges and helping organizations transform the way they operate? <br>We're looking for talented Business Analysts and Consultants to join our growing Business Analysis practice. In this role, you'll work alongside experienced professionals to deliver innovative solutions, support business transformation initiatives, and create measurable value for clients and stakeholders. <br>If you enjoy collaborating with stakeholders, analyzing business needs, and turning ideas into practical outcomes, we'd love to hear from you. <br><b>What You'll Do</b> <br>As part of our team, you will: <br><ul><li>Partner with stakeholders to understand business challenges and identify opportunities for improvement.</li></ul><br><ul><li>Gather, analyze, and document business and functional requirements.</li></ul><br><ul><li>Facilitate workshops, discovery sessions, and meetings with business and technical stakeholders.</li></ul><br><ul><li>Translate business needs into practical, scalable, and user-focused solutions.</li></ul><br><ul><li>Support business transformation and digital initiatives from strategy through implementation.</li></ul><br><ul><li>Collaborate with cross-functional and international teams to deliver high-quality outcomes.</li></ul><br><ul><li>Create business documentation, process maps, user stories, journey maps, and presentations.</li></ul><br><ul><li>Leverage AI-enabled tools and innovative approaches to improve delivery quality, efficiency, and consistency.</li></ul><br><ul><li>Contribute to continuous improvement initiatives and share knowledge, best practices, and reusable assets across teams.</li></ul><br><ul><li>Build strong stakeholder relationships and support successful delivery outcomes.</li></ul><br><b>What We're Looking For</b> <br>We're seeking professionals who bring curiosity, analytical thinking, and a collaborative mindset. <br><b>Required Qualifications</b> <br><ul><li>Minimum 4 years of experience as a Business Analyst in software implementation or enhancement projects</li></ul><br><ul><li>Experience as a Business Analyst, Consultant, Product Analyst, or similar role.</li></ul><br><ul><li>Strong analytical and problem-solving skills.</li></ul><br><ul><li>Excellent communication, facilitation, and stakeholder management capabilities.</li></ul><br><ul><li>Experience gathering and documenting business requirements.</li></ul><br><ul><li>Ability to manage multiple priorities in a dynamic environment.</li></ul><br><ul><li>Experience working with business and technology teams.</li></ul><br><ul><li>Strong written and verbal English communication skills.</li></ul><br><ul><li>Bachelor's degree or equivalent professional experience.</li></ul><br><b>Preferred Qualifications</b> <br><ul><li>Experience supporting business transformation, process improvement, or change initiatives.</li></ul><br><ul><li>Knowledge of Agile, Scrum, or Product Delivery methodologies.</li></ul><br><ul><li>Experience creating user stories, process maps, business cases, and solution documentation.</li></ul><br><ul><li>Familiarity with AI-enabled tools and digital technologies.</li></ul><br><ul><li>Business Analysis, Agile, Product Management, or related certifications.</li></ul><br><ul><li>Experience working in consulting or stakeholder-facing environments.</li></ul><br><b>Why Join Us?</b> <br>You'll have the opportunity to: <br><ul><li>Work on meaningful transformation and innovation initiatives.</li></ul><br><ul><li>Collaborate with diverse and high-performing teams.</li></ul><br><ul><li>Develop your skills through continuous learning, mentoring, and professional development programs.</li></ul><br><ul><li>Gain exposure to emerging technologies, digital transformation, and AI-enabled ways of working.</li></ul><br><ul><li>Build a rewarding career with clear progression opportunities.</li></ul><br><ul><li>Make a real impact by helping organizations solve complex business challenges and achieve better outcomes.</li></ul><br><b>Frequently Asked Questions</b> <br><b>Do I need previous consulting experience?</b> <br>Consulting experience is helpful but not essential. We also welcome candidates with strong Business Analysis, Product, Transformation, or Process Improvement experience. <br><b>Is this a client-facing role?</b> <br>Depending on the project, you may work directly with stakeholders, facilitate workshops, gather requirements, and help shape business solutions. <br><b>Will I receive training and development opportunities?</b> <br>Yes. We invest in our people through continuous learning, mentoring, certifications, and hands-on project experience. <br><b>What does career progression look like?</b> <br>We provide structured career development with opportunities to grow into senior consulting, delivery leadership, business analysis leadership, and subject matter expert roles. <br><b>Ready to Make an Impact?</b> <br>If you're looking for a career where your ideas matter, your expertise is valued, and your work helps drive meaningful business outcomes, we'd love to hear from you. <br><b>Apply today and become part of a team that's helping organizations transform, innovate, and succeed.</b> <br><b>Education </b>(if blank, degree and/or field of study not specified)<br>Degrees/Field of Study required:<br>Degrees/Field of Study preferred:<br><b>Certifications </b>(if blank, certifications not specified)<br><b>Required Skills</b><br><b>Optional Skills</b><br>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Modeling, Communication, Competitive Analysis, Creativity, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Digitization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Marketing Management, Market Research, Market Trends, Operationalization, Optimism {+ 17 more}<br><b>Desired Languages </b>(If blank, desired languages not specified)<br><b>Travel Requirements</b><br>Not Specified<br><b>Available for Work Visa Sponsorship?</b><br>No<br><b>Government Clearance Required?</b><br>No<br><b>Job Posting End Date</b><br> </div>

<p>At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In product management, you will be the general manager of commercial and internal products. You will sit at the intersection of the business, user experience, and the technologies that solve our customer and end-user problems; confirming they meet market demands and drive business growth. You will design, develop and manage activities for a specific product or group of products from product definition and planning through production, release, and end of life. Your involvement will last throughout all stages of a product s lifecycle including modifications, upgrades, maintenance of the product or product line. For commercial products, it also includes commercialization, go-to-market planning, sales, and other key business support activities.</p><p>Drive Transformation. Deliver Impact. Build Your Career.</p><p>Are you passionate about solving complex business challenges and helping organizations transform the way they operate? We're looking for talented Business Analysts and Consultants to join our growing Business Analysis practice. In this role, you'll work alongside experienced professionals to deliver innovative solutions, support business transformation initiatives, and create measurable value for clients and stakeholders. If you enjoy collaborating with stakeholders, analyzing business needs, and turning ideas into practical outcomes, we'd love to hear from you.</p><p>What You'll Do</p><p>As part of our team, you will:</p><ul><li>Partner with stakeholders to understand business challenges and identify opportunities for improvement.</li><li>Gather, analyze, and document business and functional requirements.</li><li>Facilitate workshops, discovery sessions, and meetings with business and technical stakeholders.</li><li>Translate business needs into practical, scalable, and user-focused solutions.</li><li>Support business transformation and digital initiatives from strategy through implementation.</li><li>Collaborate with cross-functional and international teams to deliver high-quality outcomes.</li><li>Create business documentation, process maps, user stories, journey maps, and presentations.</li><li>Leverage AI-enabled tools and innovative approaches to improve delivery quality, efficiency, and consistency.</li><li>Contribute to continuous improvement initiatives and share knowledge, best practices, and reusable assets across teams.</li><li>Build strong stakeholder relationships and support successful delivery outcomes.</li></ul><p>What We're Looking For</p><p>We're seeking professionals who bring curiosity, analytical thinking, and a collaborative mindset.</p><p>Required Qualifications</p><ul><li>12+ years of experience as a Business Analyst in software implementation or enhancement projects</li><li>Experience as a Business Analyst, Consultant, Product Analyst, or similar role.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication, facilitation, and stakeholder management capabilities.</li><li>Experience gathering and documenting business requirements.</li><li>Ability to manage multiple priorities in a dynamic environment.</li><li>Experience working with business and technology teams.</li><li>Strong written and verbal English communication skills.</li><li>Bachelor's degree or equivalent professional experience.</li></ul><p>Preferred Qualifications</p><ul><li>Experience supporting business transformation, process improvement, or change initiatives.</li><li>Knowledge of Agile, Scrum, or Product Delivery methodologies.</li><li>Experience creating user stories, process maps, business cases, and solution documentation.</li><li>Familiarity with AI-enabled tools and digital technologies.</li><li>Business Analysis, Agile, Product Management, or related certifications.</li><li>Experience working in consulting or stakeholder-facing environments.</li></ul><p>Why Join Us?</p><p>You'll have the opportunity to:</p><ul><li>Work on meaningful transformation and innovation initiatives.</li><li>Collaborate with diverse and high-performing teams.</li><li>Develop your skills through continuous learning, mentoring, and professional development programs.</li><li>Gain exposure to emerging technologies, digital transformation, and AI-enabled ways of working.</li><li>Build a rewarding career with clear progression opportunities.</li><li>Make a real impact by helping organizations solve complex business challenges and achieve better outcomes.</li></ul><p>Frequently Asked Questions</p><p>Do I need previous consulting experience?</p><p>Consulting experience is helpful but not essential. We also welcome candidates with strong Business Analysis, Product, Transformation, or Process Improvement experience.</p><p>Is this a client-facing role?</p><p>Depending on the project, you may work directly with stakeholders, facilitate workshops, gather requirements, and help shape business solutions.</p><p>Will I receive training and development opportunities?</p><p>Yes. We invest in our people through continuous learning, mentoring, certifications, and hands-on project experience.</p><p>What does career progression look like?</p><p>We provide structured career development with opportunities to grow into senior consulting, delivery leadership, business analysis leadership, and subject matter expert roles.</p><p>Ready to Make an Impact?</p><p>If you're looking for a career where your ideas matter, your expertise is valued, and your work helps drive meaningful business outcomes, we'd love to hear from you. Apply today and become part of a team that's helping organizations transform, innovate, and succeed.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>12+ years of experience as a Business Analyst in software implementation or enhancement projects</li><li>Experience as a Business Analyst, Consultant, Product Analyst, or similar role.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication, facilitation, and stakeholder management capabilities.</li><li>Experience gathering and documenting business requirements.</li><li>Ability to manage multiple priorities in a dynamic environment.</li><li>Experience working with business and technology teams.</li><li>Strong written and verbal English communication skills.</li><li>Bachelor's degree or equivalent professional experience.</li><li>Experience supporting business transformation, process improvement, or change initiatives.</li><li>Knowledge of Agile, Scrum, or Product Delivery methodologies.</li><li>Experience creating user stories, process maps, business cases, and solution documentation.</li><li>Familiarity with AI-enabled tools and digital technologies.</li><li>Business Analysis, Agile, Product Management, or related certifications.</li><li>Experience working in consulting or stakeholder-facing environments.</li></ul>

<p><h4>Position summary</h4> <p>Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic. Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor. Communicate parking procedures to guests/visitors. Re-route traffic when parking facility reaches maximum capacity and ensure staff is informed. Review shift logs/daily memo books and document pertinent information in logbooks.</p> <p>Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Provide change to guests. Complete nightly audit of parked vehicles with vehicle claim tickets, resolve discrepancies, and submit list for charges to be posted by Night Auditor. Maintain security of vehicles and vehicle keys.</p> <p>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist</p><p></p>

Company Description Consortio Law Firm is a strategic legal partner for foreign investors and multinational companies operating in Egypt, delivering both high-level legal engineering and practical execution. Established in 2011 and based in Nasr City, the firm combines global service standards with deep local enforcement capabilities to support complex commercial activities. Its “Safe House” framework covers market entry, structural defense, commercial protection, dispute resolution, and regulatory and tax matters across sectors such as fintech, energy, manufacturing, and infrastructure. Consortio focuses on enforceable solutions, using proactive methodologies to prevent disputes and protect clients’ capital from day one. The firm views every legal challenge through a business lens, designing legal infrastructure that safeguards profitability and long-term growth.<br>Role Description The Front Office Receptionist is a full-time, on-site role based at Consortio Law Firm’s office in Heliopolis. The person in this position will be responsible for greeting visitors, managing the front desk, and ensuring a professional and welcoming reception area. Daily tasks include answering and directing phone calls, handling inquiries, managing appointments and meeting room bookings, and coordinating incoming and outgoing mail and deliveries. The role also involves supporting administrative activities such as document handling, maintaining records, and assisting colleagues with basic office tasks as needed. The Front Office Receptionist will represent the firm’s standards of professionalism in all interactions and help maintain smooth, efficient front office operations.<br>Qualifications Candidates should possess strong Receptionist Duties and Front Office skills, including managing a reception desk, handling visitors, and organizing appointments. Candidates should possess excellent Phone Etiquette and Customer Service skills, with the ability to respond to inquiries professionally and maintain a courteous demeanor. Candidates should possess clear and effective Communication skills, both verbal and written, to interact with clients, colleagues, and external partners. Candidates should have solid organizational and time-management abilities, with attention to detail and the capacity to handle multiple tasks simultaneously. Candidates should be proficient with basic office software (e.g., email, word processing, scheduling tools) and comfortable learning new systems. Previous experience in a law firm or professional services environment is beneficial, as well as familiarity with client-facing roles. A high school diploma is required; further education in business administration, office management, or related fields is an advantage.

Company Description WAJJAD is a technology studio that designs scalable digital operating systems for governance, legal, financial, and real estate sectors. Founded in 2020 in the Kingdom of Saudi Arabia, the company focuses on replacing fragmented traditional processes with integrated, high-performance digital infrastructure. WAJJAD builds and operates institutional-grade B2B platforms that modernize core functions such as board governance, legal execution, financial structuring, and real estate development management. Its eight specialized platforms form a connected digital ecosystem that enhances efficiency, control, transparency, and decision-making. Positioned within a rapidly transforming economy, WAJJAD aims to expand regionally and globally by setting technology-backed operational standards for modern institutions.<br>Role Description The Legal Advisor will provide expert legal guidance across WAJJAD’s governance, financial, and real estate technology platforms, with a particular focus on Saudi law and regulatory frameworks. Day-to-day responsibilities include reviewing, drafting, and validating legal documents, contracts, and policies; assessing legal risks; and advising internal teams on compliance and dispute-prevention strategies. The role requires close collaboration with product, operations, and leadership teams to ensure that platform features, workflows, and client solutions align with applicable laws and best practices. The Legal Advisor will also monitor regulatory changes, support the design of governance frameworks, and contribute to internal knowledge resources. This is a full-time remote role that requires fluency in Saudi dialect Arabic and strong written and spoken communication abilities in a professional legal context.<br>Qualifications<br> Strong foundation in Law, with proven ability to interpret and apply Saudi legal and regulatory frameworks. Experience in Legal Document Preparation, including drafting, reviewing, and structuring contracts, policies, and formal legal correspondence. Ability to analyze and resolve Legal Issues, including risk assessment, compliance evaluation, and dispute-prevention strategies. Demonstrated expertise in providing clear, practical Legal Advice to cross-functional teams and non-legal stakeholders. Specialized knowledge of Labor and Employment Law within Saudi Arabia, including relevant regulations and best practices. Fluency and accuracy in Saudi dialect Arabic, with strong legal drafting and communication skills; proficiency in English is an advantage. Bachelor’s degree or higher in Law (LLB/LLM) from a recognized institution; bar admission or equivalent professional legal certification is preferred. Experience working with technology companies, startups, or B2B platforms, particularly in governance, financial, or real estate-related sectors. Strong analytical, research, and problem-solving skills, with attention to detail and the ability to work independently in a remote setting. High ethical standards, confidentiality in handling sensitive information,

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About iSchool<p>iSchool is a leading EdTech company helping students develop future-ready technology skills. We're looking for a <strong>Customer Excellence Specialist</strong> who is passionate about creating a smooth and enjoyable customer experience through our website and chatbot.</p><br>Job Summary<p>As a Customer Excellence Specialist, you'll be responsible for making sure our website chatbot is working smoothly and providing customers with the right information. You'll regularly test chatbot conversations, identify areas for improvement, and work with different teams to make the customer journey as simple and effective as possible.</p><br><p>If you enjoy solving problems, analyzing customer behavior, and improving digital experiences, we'd love to hear from you.</p><br>Responsibilities<ul><li> Monitor the chatbot and make sure it is working properly every day. </li><li> Test chatbot conversations and fix any issues or broken flows. </li><li> Update chatbot responses and FAQs to keep information accurate and up to date. </li><li> Analyze customer interactions to identify common questions and improvement opportunities. </li><li> Work closely with the Product, Marketing, and Customer Support teams to improve the chatbot experience. </li><li> Track chatbot performance and customer feedback to recommend improvements. </li><li> Ensure customers can easily reach a support agent when needed. </li><li> Document chatbot workflows and any updates or changes. </li><li> Help improve the overall customer journey across our website.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About iSchool<p>iSchool is a leading EdTech company helping students develop future-ready technology skills. We're looking for a <strong>Customer Excellence Specialist</strong> who is passionate about creating a smooth and enjoyable customer experience through our website and chatbot.</p><br>Job Summary<p>As a Customer Excellence Specialist, you'll be responsible for making sure our website chatbot is working smoothly and providing customers with the right information. You'll regularly test chatbot conversations, identify areas for improvement, and work with different teams to make the customer journey as simple and effective as possible.</p><br><p>If you enjoy solving problems, analyzing customer behavior, and improving digital experiences, we'd love to hear from you.</p><br>Responsibilities<ul><li> Monitor the chatbot and make sure it is working properly every day. </li><li> Test chatbot conversations and fix any issues or broken flows. </li><li> Update chatbot responses and FAQs to keep information accurate and up to date. </li><li> Analyze customer interactions to identify common questions and improvement opportunities. </li><li> Work closely with the Product, Marketing, and Customer Support teams to improve the chatbot experience. </li><li> Track chatbot performance and customer feedback to recommend improvements. </li><li> Ensure customers can easily reach a support agent when needed. </li><li> Document chatbot workflows and any updates or changes. </li><li> Help improve the overall customer journey across our website.</li></ul> </div>

LINRCO Egypt is hiring: QA Analysis Specialist Location: Nasr City Full-time - Onsite<br>Job Summary The QA Analysis Specialist in this role will be responsible for evaluating our operational workflows, identifying bottlenecks or inefficiencies, and mapping out seamless cross-functional processes. The ideal candidate blends solid QA principles with process-improvement expertise to elevate overall team efficiency and ensure flawless execution.<br>Key Responsibilities Process Analysis & Gap Identification Collect, review, and evaluate operational data to identify process bottlenecks, redundancies, and failure points. Conduct structured Root Cause Analysis (RCA) on recurring operational flaws or quality drops. Identify risks and propose practical recommendations to optimize workflow efficiency. Process Mapping & Workflow Integration Design, map, and document clear end-to-end process flows and sequence flows. Connect and align interdependent operations between teams to ensure seamless handoffs and prevent process gaps. Create and maintain standardized process documentation, SOPs, and workflow guidelines. Performance Measurement & Reporting Develop, monitor, and maintain departmental KPIs and quality benchmarks. Prepare detailed analytical reports and dashboards highlighting process variances and performance trends. Ensure timely and accurate submission of periodic QA performance reviews to management. Continuous Improvement & Compliance Collaborate with execution teams to validate process recommendations through data and trial runs. Propose and track corrective and preventive measures (CAPA) based on analytical findings. Verify process adherence to company QA standards and participate in internal audits. Stakeholder Coordination Work closely with cross-functional teams to gather accurate operational data and map real-world workflows. Communicate findings, workflow diagrams, and process changes clearly to concerned stakeholders.<br>Qualifications<br>Bachelor’s degree in Business Administration, Industrial Engineering, Computer Science, Data Analysis, Quality Management, or a related field. Minimum 4+ years of hands-on experience in Quality Assurance, Process Analysis, Workflow Mapping, or Operational Improvement roles. Professional certification in Lean Six Sigma, Quality Management Systems (QMS), or Business Process Management (BPM) is preferred. Proven track record in mapping end-to-end processes, linking cross-functional workflows, and identifying root causes of process inefficiencies. Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook). Advanced proficiency in process diagramming and flowchart tools (e.g., Lucidchart, Visio). Fluent in English. Hands-on experience with KPI frameworks, data collection, and drafting SOPs. Familiarity with ISO 9001 standards and internal auditing procedures is an advantage.<br>If you're interested send your CV via e-mail with " QA Analysis Specialist " in the subject to: cv@linrco.com

<p><h4>Position summary</h4> <p>Transport clubs to/from guest vehicles and/or group buses. Pick up and drop off guest golf bags at bag drop. Provide directions to golfers to golf-related areas. Assist golfers with carts and equipment. Distribute score cards and pencils to golfers. Remove golf carts from storage area and stage for play. Remove rental clubs for use by guests, and clean and store after use. Store, clean, tag, and organize guest clubs in bag room storage. Clean, detail, restock golf carts after each use. Document any golf cart damage and deficiency for mechanic's review. Maintain cleanliness of golf-related areas. Maintain lines of communication with golf shop to ensure efficiency of course operations and guest satisfaction. Setup, reset, break down practice stations. Pick up and wash balls from practice facility. Ensure the security of all golf equipment in storage. Notify manager or supervisor of any important issues as necessary.</p> <p>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist</p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are hiring Safety Officer to be responsible for ensuring compliance with health and safety standards across installation and maintenance sites while supporting quality initiatives through inspections, documentation, and corrective actions.<br> Key Responsibilities Conduct regular safety inspections across installation and maintenance sites.<br> Prepare and review risk assessments and method statements before work begins.<br> Manage Permit to Work (PTW) activities and ensure compliance with safety procedures.<br> Investigate incidents and near misses and follow up on corrective actions.<br> Deliver toolbox talks and safety inductions for technicians and subcontractors.<br> Support quality inspections, non-conformance reporting, and document control.<br> Maintain accurate safety and quality records in line with ISO 45001 and ISO 9001 requirements.<br> Promote a strong safety culture by identifying hazards and ensuring safe work practices.<br> Requirements Bachelor's degree or diploma in Engineering, Occupational Safety, or a related field.<br> Minimum 3 years of experience in the elevator industry.<br> Previous experience with multinational elevator companies such.<br> Strong knowledge of risk assessments, permit-to-work systems, incident investigations, and safety regulations.<br> Experience with ISO 45001 and ISO 9001 management systems.<br> Excellent communication, reporting, and problem-solving skills.<br> Work Details Working hours: 9:00 AM to 6:00 PM Working days: Sunday to Thursday Office Location: Industrial Area, New Cairo</span> </div>

Company Description ALMehwar Hospital is a modern healthcare facility committed to guiding patients toward healthier lives through comprehensive, high-quality medical services. Supported by an extensive team of medical experts across multiple specialties and under the supervision of distinguished professionals such as Dr. Hazem Abdelazim, the hospital focuses on safe, patient-centered care. The facility includes more than 9 operating theaters, 85 beds, 28 ICU units, and 8 outpatient clinics, enabling continuous and responsive service delivery. With round-the-clock availability, ALMehwar Hospital prioritizes patient well-being and offers a collaborative environment for healthcare professionals to grow and contribute.<br>Role Description The Ward Pharmacist is a full-time, on-site role based at ALMehwar Hospital in 6th of October. The Ward Pharmacist will provide clinical pharmacy services to inpatients, including reviewing medication orders for safety, efficacy, and appropriateness, and ensuring adherence to hospital protocols and guidelines. Daily responsibilities include participating in ward rounds, reconciling medications on admission and discharge, counseling patients and families on proper medication use, and monitoring for drug interactions, adverse effects, and therapeutic outcomes. The role involves close collaboration with physicians, nurses, and other healthcare professionals to optimize pharmacotherapy, support antimicrobial stewardship, and contribute to medication safety initiatives. The Ward Pharmacist will also maintain accurate documentation, support inventory management for ward medications, and assist in training and educating staff on medication-related issues.<br>Qualifications<br> Strong clinical pharmacy knowledge, including pharmacotherapy, dosage adjustment, and interpretation of laboratory results to support safe and effective medication use. Proficiency in medication review, prescription verification, and detection of drug interactions and adverse drug reactions within an inpatient setting. Ability to provide clear patient counseling on medication administration, adherence, and side effects, with strong communication skills for multidisciplinary teamwork. Competence in using hospital information systems, electronic medical records, and pharmacy software to document care and manage medication orders. Knowledge of hospital pharmacy operations, including ward stock management, medication storage requirements, and compliance with regulatory and safety standards. Bachelor’s degree in Pharmacy (BPharm or equivalent); clinical pharmacy or Pharm D qualification is preferred. Valid pharmacist license/registration as required by local regulations. Previous experience as a hospital or clinical pharmacist, particularly in ward-based roles, is highly beneficial. Demonstrated ability to work in a fast-paced environment, manage priorities, and maintain attention to detail. Commitment to continuous professional development

Company Description TÜV Rheinland Egypt is part of TÜV Rheinland, a global leader in testing, inspection, and certification services that supports safety, quality, and sustainability across industries. The Egypt office provides technical expertise and independent assessment services to clients in construction, infrastructure, manufacturing, and related fields. Team members collaborate with international and local stakeholders to ensure compliance with relevant standards and regulations. Joining TÜV Rheinland Egypt offers opportunities for professional growth, exposure to diverse projects, and participation in advancing safety and reliability in the region.<br>Role Description This is a full-time, on-site role based in Cairo, Egypt, focused on MEP (Mechanical, Electrical, and Plumbing) Testing and Commissioning. The role involves planning and performing functional testing of MEP systems, preparing test plans and procedures, and executing commissioning activities according to applicable codes, standards, and project specifications. The person in this position will review technical documentation, verify installation quality, document test results, and prepare clear reports and recommendations for clients and project teams. Daily tasks include coordinating with contractors, consultants, and other stakeholders, identifying and troubleshooting system issues, and ensuring that systems are safe, efficient, and compliant before handover. The role also requires maintaining accurate records, participating in site inspections, and supporting continuous improvement of testing and commissioning methodologies.<br>Qualifications<br> <br>Candidates should possess strong Analytical Skills to interpret technical documentation, evaluate system performance, and diagnose issues in MEP installations. Candidates should possess Testing and Test Cases skills, including planning, executing, and documenting structured tests for mechanical, electrical, and plumbing systems. Candidates should possess Software Testing skills where applicable, such as verifying building management systems, control software, or monitoring tools used in MEP commissioning. Candidates should possess effective Communication skills to collaborate with clients, contractors, and internal teams, and to produce clear reports and presentations. Bachelor’s degree in Mechanical, Electrical, Mechatronics, or a related engineering field. Experience in MEP testing, commissioning, or building services engineering, preferably in commercial or industrial projects. Knowledge of relevant international and local standards, building codes, and safety practices for MEP systems. Ability to work on construction sites, manage multiple assignments, and maintain high attention to detail under time constraints. Proficiency in technical documentation and use of relevant tools, such as test instruments, BMS interfaces, and standard office software. Professional certifications in commissioning, quality, or safety (e.g., commissioning specialist, ISO-related training) are an advantage.

Company Description RPRSNT. Co is a specialized outbound calling partner focused on turning cold conversations into qualified opportunities for clients across competitive industries. Rather than operating as a traditional BPO, the company serves as an extension of each client’s brand, emphasizing professionalism, consistency, and purpose in every interaction. Through structured cold calling, intelligent qualification, and brand-aligned conversations, RPRSNT. Co helps business professionals and growing teams build predictable pipelines and engage prospects earlier in the buying journey. Its approach is rooted in clarity, accountability, and measurable performance, ensuring that cold calls translate into real sales opportunities and stronger market presence. RPRSNT. Co is committed to driving results through high-quality prospect outreach so clients can focus on closing deals. Role Description The Client Hunter role is a full-time, remote position responsible for generating qualified opportunities through proactive outbound calling and targeted prospecting. In this role, you will research and identify potential clients, conduct structured cold calls, and engage prospects in brand-aligned conversations that uncover needs and decision-making timelines. You will qualify leads based on defined criteria, document interactions in CRM or tracking tools, and collaborate with internal teams and client stakeholders to ensure smooth handoff of opportunities to sales closers. Daily activities include managing call lists, refining outreach messaging based on performance data, and consistently meeting or exceeding activity and conversion targets. You will represent client brands with professionalism and clarity, contributing to predictable pipeline growth and measurable results. Qualifications Demonstrated skills in outbound calling, cold calling, and lead generation, with the ability to turn initial conversations into qualified sales opportunities. Experience in prospecting, pipeline building, and using CRM or sales engagement tools to manage and track outreach activities. Strong communication skills, including clear verbal presentation, active listening, and the ability to adapt messaging to different audiences. Capability to qualify prospects effectively by understanding business needs, timelines, and decision-making processes. Goal-oriented mindset with proven ability to meet performance targets, handle rejection professionally, and maintain consistent outreach volume. Comfort working independently in a fully remote environment, with reliable internet access and strong time-management skills. Previous experience in sales development, telemarketing, or business development is highly beneficial; experience in B2B or competitive industries is a plus. Familiarity with structured calling scripts and data-driven optimization of outreach; willingness to follow processes while providing thoughtful feedback for improvement. High level of professionalism, integrity, and accountability when representing client brands in external conversations.

Company Description WAJJAD is a technology studio that designs scalable digital operating systems for governance, legal, financial, and real estate sectors. Founded in 2020 in the Kingdom of Saudi Arabia, the company focuses on replacing fragmented traditional processes with integrated, high-performance digital infrastructure. WAJJAD builds and operates institutional-grade B2B platforms that modernize core frameworks such as board governance, legal execution, financial structuring, and real estate development management. Its eight specialized platforms form a connected ecosystem engineered to improve efficiency, control, transparency, and decision-making for modern institutions. Positioned within a rapidly transforming regional economy, WAJJAD is pursuing long-term expansion across regional and global markets as a technology infrastructure builder for governance-driven and asset-backed sectors.<br>Role Description The Legal Advisor will provide comprehensive legal support for WAJJAD’s operations, products, and stakeholder relationships in Cairo, Egypt. This full-time, on-site role involves drafting, reviewing, and negotiating a wide range of legal documents and contracts related to technology platforms, governance frameworks, and commercial arrangements. The Legal Advisor will identify and assess legal risks, advise on compliance with applicable laws and regulations, and support the development of internal policies and procedures. Day-to-day responsibilities include providing clear legal guidance to cross-functional teams, handling labor and employment-related matters, and collaborating with external counsel where needed. The role also requires monitoring regulatory developments, contributing to the design of legally robust platform structures, and preparing concise reports and briefings for management.<br>Qualifications<br> Strong foundation in Law, with demonstrated ability to interpret and apply relevant legal frameworks. Proficiency in Legal Document Preparation and contract drafting, including technology, commercial, and governance-related agreements. Experience handling Legal Issues and providing practical Legal Advice to internal stakeholders and leadership. Knowledge of Labor and Employment Law, with experience managing employment-related policies, disputes, and compliance. Bachelor’s degree in Law (LLB) or equivalent; admission to practice law in Egypt or another recognized jurisdiction is a strong advantage. Experience in corporate, commercial, or technology law, ideally within Saa S, platform, or B2B environments. Ability to analyze complex information, assess risk, and present recommendations in clear, business-oriented language. High level of integrity, discretion, and professionalism in handling confidential and sensitive matters. Strong communication and interpersonal skills, with the ability to work collaboratively in a multidisciplinary, fast-paced environment. Fluency in English; proficiency in Arabic is highly beneficial.

Company Description WAJJAD | وجّاد is a technology studio that builds scalable digital operating systems for governance, legal, financial, and real estate sectors. Founded in 2020, the company focuses on replacing fragmented processes with integrated, high-performance digital infrastructure for modern institutions. WAJJAD designs and operates institutional-grade B2B platforms that enhance efficiency, strengthen control environments, increase transparency, and support faster, data-informed decision-making. With eight specialized platforms forming a connected digital ecosystem, the studio model supports centralized innovation and accelerated product development. Headquartered in the Kingdom of Saudi Arabia, WAJJAD is positioned for regional and global expansion as a technology infrastructure builder for governance-driven and asset-backed sectors.<br>Role Description The Head of Legal will lead WAJJAD’s legal function, overseeing all legal affairs across its platforms and operations. This full-time, on-site role is based in Cairo, Egypt and involves managing legal strategy, ensuring regulatory compliance, and advising leadership on legal risk and governance matters. Day-to-day responsibilities include drafting, reviewing, and negotiating a wide range of commercial and technology-related contracts, as well as policies, NDAs, and service agreements. The Head of Legal will monitor relevant laws and regulations, design compliance frameworks, and handle legal issues related to corporate structuring, data protection, intellectual property, and cross-border transactions. The role also includes coordinating with external counsel when needed, supporting internal teams with legal guidance, and contributing to the development of robust legal standards across WAJJAD’s digital ecosystem.<br>Qualifications<br> Strong foundation in Law with a focus on corporate, commercial, and technology-related legal work. Proven experience in Legal Compliance, including regulatory frameworks, data protection, and governance standards. Background in Legal Consulting, providing strategic legal advice to senior leadership and cross-functional teams. Expertise in Legal Document Preparation, including drafting, reviewing, and negotiating contracts and institutional policies. Demonstrated ability to manage complex Legal Issues across multiple jurisdictions and sectors. Licensed attorney with a law degree from an accredited institution; advanced or specialized legal qualifications are an advantage. Experience leading a legal function in a technology, financial, or infrastructure-focused organization, preferably in B2B or platform environments. Strong analytical, risk assessment, and decision-making skills, with the ability to balance legal rigor and business objectives. Excellent written and verbal communication skills in English; proficiency in Arabic is highly beneficial. Ability to work on-site in Cairo, Egypt, collaborate across diverse teams, and operate in a fast-evolving, high-growth environment.

Who we are?- onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.-Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.-Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.<br>JOB PURPOSE IT Solution Architecture Lead will act as the key liaison between business and technology teams, responsible for translating business strategies into implementable IT solutions. The role involves designing, developing, and maintaining scalable architectures that drive digital banking services, align with compliance requirements, and support the bank's strategic goals. This position requires a strategic thinker with a strong understanding of technical frameworks and business acumen to ensure seamless delivery of IT solutions while adhering to architectural principles and best practices.<br>MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCEBachelor’s degree in software engineering, Computer Science, Information Technology, or a related field. A master’s degree or certification in TOGAF, Business analysis, AWS is a plus.5+ years of experience in solution architecture, systems analysis, or a related IT role. Proven expertise in designing and implementing IT solutions in banking or financial services. Experience working with business teams to gather and translate requirements into technical deliverables. Strong knowledge of microservices, APIs, and software architecture. Hands-on experience with financial platforms and enterprise IT systems.<br>JOB DUTIES AND RESPONSIBILITIES1. Design and document solution architectures for digital banking services, ensuring alignment with enterprise goals and regulatory requirements.2. Collaborate with stakeholders, including business teams, developers, and engineers, to gather requirements and design efficient IT solutions.3. Create and review technical documentation, including data flow diagrams, Sequence Diagrams & BRDs.4. Facilitate cross-functional requirement sessions to analyze business and system needs, foster collaboration within the teams and across departments to ensure seamless integration of business requirements into technical solutions.5. Oversee architectural reviews to ensure solution scalability, reliability, and compliance with security standards.6. Manage and lead the Solution Architecture team, providing mentorship, guidance, and performance evaluations to ensure high-quality deliverables and alignment with organizational goals.7. Oversee the integration and design of new systems into the bank's architecture, ensuring optimal performance and scalability.

Company Description Madxia Pharmaceutical, founded in 2022, is dedicated to transforming the medical and cosmetic industries through innovative, science-driven solutions. The company focuses on developing products that address real-world challenges, emphasizing ethical practices, consumer-centric design, and high standards of quality and efficacy. Madxia aims to become a global benchmark for responsible innovation by 2032, setting trends rather than following them in both medical and cosmetic fields. The organization values people as its greatest asset, fostering a culture where creativity, talent, and potential are actively developed. At Madxia, advanced technology is combined with a strong commitment to improving lives, making it an engaging environment for individuals who want to contribute to meaningful breakthroughs.<br>Role Description This is a full-time, on-site Entry Level Regulatory Affairs role based in New Cairo. The role involves supporting the preparation, review, and maintenance of regulatory documentation for medical and cosmetic products in alignment with local and international standards. The individual will assist in compiling regulatory submissions, tracking approvals, and updating internal records and databases. Daily tasks include monitoring regulatory requirements, helping ensure compliance with applicable laws and guidelines, and coordinating with cross-functional teams such as R&D, quality, and manufacturing to gather necessary information. The role also includes participating in internal audits, preparing basic reports, and contributing to continuous improvement of regulatory processes under the guidance of more experienced team members.<br>Qualifications<br> Candidates should possess skills in Regulatory Affairs and understanding of Regulatory Requirements relevant to pharmaceuticals and cosmetics. Candidates should possess skills in Regulatory Documentation, including organizing, reviewing, and maintaining accurate regulatory records. Candidates should possess skills in Regulatory Compliance, with the ability to follow applicable guidelines and standard operating procedures. Candidates should possess skills in preparing and supporting Regulatory Submissions to local and international authorities. Bachelor’s degree in Pharmacy, Pharmaceutical Sciences, Chemistry, Biomedical Sciences, or a related field. Strong attention to detail, organizational skills, and the ability to manage multiple tasks in a fast-paced environment. Good written and verbal communication skills in English; proficiency in other languages is an advantage. Ability to work collaboratively in a team, demonstrate learning agility, and show interest in regulatory frameworks and industry standards. Proficiency in basic office and documentation tools (e.g., Microsoft Office, document management systems) and willingness to learn new systems.