Company Description Alorica is a global customer experience (CX) partner focused on creating customers for life through innovative, brand-elevating interactions. The company blends proven performance, industry expertise, and advanced technology to deliver measurable results for clients across diverse sectors. Alorica distinguishes itself by pioneering customer experiences, challenging convention, and maintaining strong client relationships grounded in integrity and authenticity. With 100,000 professionals in 17 countries, Alorica supports over 250 brands in more than 75 languages. Team members join a curious, creative, and connected organization with wide-ranging career opportunities.
Role Description The Airline Customer Care role is a full-time, on-site position based in Qesm El Sheikh Zaid. The role focuses on supporting airline customers by handling inquiries related to bookings, flight changes, cancellations, baggage, loyalty programs, and general travel information. Daily tasks include managing inbound calls and other communication channels, resolving issues efficiently, and providing clear, accurate information aligned with airline policies and procedures. Team members are expected to maintain high service standards, document interactions in the system, and follow established workflows to meet performance and quality targets. The role may also involve identifying customer needs, offering suitable services or upgrades, and collaborating with colleagues and supervisors to ensure a smooth customer experience.
Qualifications

Candidates should possess strong Communication skills, including clear spoken and written English at a minimum B2 level, active listening, and professional interpersonal abilities. Candidates should possess solid Customer Service skills, such as empathy, problem-solving, conflict resolution, and a customer-first mindset. Candidates should possess basic knowledge or strong interest in Airlines and Aviation, including familiarity with airline terminology, reservations, and travel procedures. Candidates should possess Sales-related skills, including the ability to identify customer needs, suggest relevant services, and handle upselling or cross-selling in a customer-centric way. Bachelor’s degree (graduate level) in any field is required; prior experience in contact centers, travel, or hospitality is an advantage. Ability to work on-site in Qesm El Sheikh Zaid, adapt to shift schedules, use computer-based systems efficiently, and meet performance and quality metrics. Demonstrated reliability, teamwork, and resilience in fast-paced environments, with a commitment to Alorica’s values of integrity and authenticity.