Dermatologist Jobs - Giza Egypt

<p><strong>Company Description</strong> International Business Corporation (IBC) was established in 1994 in the Arab Republic of Egypt as an Egyptian joint-stock company specializing in transport temperature control solutions. Partnering with Thermo King™, a leading brand in truck refrigeration technology, IBC has built a strong reputation for reliability and innovation. The company operates two factories in Sixth of October City that manufacture insulated and dry cooler boxes for diverse logistics needs. Over the years, IBC has developed strategic collaborations with major local and regional organizations in pharmaceutical manufacturing, food production, and international shipping, supporting critical cold-chain operations. IBC offers a dynamic environment for professionals interested in contributing to the intersection of logistics, technology, and regional trade.</p><p><strong>Role Description</strong> This is a full-time, hybrid Stock Broker role based in Qesm 2nd 6 October, with the flexibility to perform some responsibilities from home. The Stock Broker will execute trades on behalf of the company and its clients, focusing on investment opportunities aligned with IBC-Thermo King’s financial objectives and risk guidelines. Daily tasks include analyzing market trends, monitoring stock performance, and managing investment portfolios to optimize returns. The role involves preparing reports and recommendations, communicating regularly with internal stakeholders on market developments, and supporting financial planning for strategic initiatives. The Stock Broker will also ensure compliance with relevant regulations and internal policies, maintain accurate trading records, and coordinate with finance and leadership teams to align brokerage activities with broader business goals.</p><p><strong>Qualifications</strong></p><p> </p><ul><li>Strong skills in Trading and Stockbroking, with the ability to execute and manage trades efficiently and responsibly.</li><li>Proficiency in Investments and Finance, including portfolio analysis, risk assessment, and return optimization.</li><li>Experience in Brokerage operations, including compliance with regulatory requirements and accurate recordkeeping.</li><li>Bachelor’s degree in Finance, Economics, Business, or a related field; relevant professional certifications are a plus.</li><li>Ability to analyze complex financial data, prepare clear reports, and communicate insights to non-specialist stakeholders.</li><li>High level of integrity, attention to detail, and adherence to ethical standards in all trading activities.</li><li>Comfort working in a hybrid arrangement, collaborating effectively both on-site in Qesm 2nd 6 October and remotely.</li><li>Prior experience in logistics, manufacturing, or related industries is beneficial but not required.</li></ul>

<p><strong>M3aarf &amp; MindLuster</strong> are looking for a <strong>Senior SEO Specialist</strong> to lead organic growth across our online learning platforms.</p><p>With thousands of course and category pages and a large international audience, we’re looking for someone who understands how to grow SEO at scale and can combine <strong>Technical SEO, Content SEO, Programmatic SEO, and AI Search / GEO</strong>.</p>Responsibilities<ul><li>Own and execute the SEO strategy for M3aarf and MindLuster.</li><li>Identify opportunities to increase organic traffic, rankings, and course discovery.</li><li>Conduct technical SEO audits and work directly with developers to implement improvements.</li><li>Optimize course, category, skill, and landing pages for search intent.</li><li>Develop scalable SEO strategies for websites with <strong>tens of thousands of pages</strong>.</li><li>Improve site architecture, internal linking, crawlability, and indexation.</li><li>Manage keyword research, clustering, mapping, and competitor analysis.</li><li>Identify and resolve duplicate/thin content, cannibalization, and indexing issues.</li><li>Define SEO requirements for new product features and page templates.</li><li>Develop <strong>Programmatic SEO</strong> opportunities to create valuable search-driven pages at scale.</li><li>Optimize structured data / Schema markup and SERP appearance.</li><li>Monitor performance using Google Search Console, GA4, Ahrefs/Semrush, and other SEO tools.</li><li>Analyze rankings, impressions, CTR, conversions, and organic growth opportunities.</li><li>Build strategies for international SEO, with particular focus on <strong>GCC markets, especially Saudi Arabia</strong>.</li><li>Stay ahead of Google algorithm changes and evolving search behavior.</li><li>Develop <strong>GEO / AI Search optimization</strong> strategies to improve visibility across AI-powered discovery platforms such as ChatGPT, Gemini, Claude, and AI search experiences.</li><li>Work closely with Product, Development, Content, and Catalog teams.</li></ul>Requirements<ul><li><strong>3+ years of hands-on SEO experience</strong>, preferably with large or high-traffic websites.</li><li>Strong experience with <strong>Technical SEO and Content SEO</strong>.</li><li>Proven track record of growing organic traffic and rankings.</li><li>Strong understanding of crawling, rendering, indexing, canonicalization, sitemaps, robots.txt, redirects, and Core Web Vitals.</li><li>Experience optimizing websites with thousands of dynamically generated pages.</li><li>Strong knowledge of Google Search Console, GA4, Ahrefs/Semrush, Screaming Frog, and keyword research tools.</li><li>Good understanding of HTML and how modern websites are rendered and indexed.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to turn SEO analysis into clear tasks for developers and content teams.</li><li>Experience with <strong>Programmatic SEO, international SEO, or GEO/AI Search optimization</strong> is a strong plus.</li><li>Experience in <strong>EdTech, marketplaces, directories, or other large-scale platforms</strong> is a plus</li></ul><p><br></p>

<p>Clean &amp; More is looking for a motivated and detail-oriented <span>Sales &amp; Marketing Specialist</span> to support and grow the company’s retail presence across different outlet locations in <span>Cairo and Giza</span>.</p><p>This is a full-time, field-based role. The selected candidate will be responsible for executing sales and marketing activities across Clean &amp; More retail outlets, following up on outlet performance, supporting promotional campaigns, preparing reports, and ensuring that company plans are implemented properly at each location.</p><p>The ideal candidate should be energetic, organized, able to move between different locations, and capable of working under minimum supervision.</p><p><br></p><strong>Key Responsibilities</strong><ul><li>Visit Clean &amp; More retail outlets across Cairo and Giza on a regular basis.</li><li>Execute sales and marketing plans at different outlet locations.</li><li>Monitor outlet performance, product availability, display quality, pricing, promotions, and customer engagement.</li><li>Support the implementation of in-store promotions, activations, offers, and marketing campaigns.</li><li>Follow up with outlet teams to ensure sales targets and marketing standards are achieved.</li><li>Identify sales opportunities and recommend actions to improve outlet performance.</li><li>Collect market feedback, customer insights, and competitor activity from different locations.</li><li>Prepare regular reports on sales performance, campaign execution, stock movement, customer feedback, and outlet observations.</li><li>Coordinate with internal teams including sales, marketing, operations, and management.</li><li>Ensure Clean &amp; More brand image is properly represented across all retail outlets.</li><li>Maintain accurate records and follow up on assigned tasks until completion.</li><li>Work independently, manage daily visits effectively, and deliver results with minimal supervision.</li></ul><strong>Qualifications</strong><ul><li>Proven experience in <span>sales, marketing, retail, field sales, or trade marketing</span>.</li><li>Strong communication and customer service skills.</li><li>Ability to move around different locations in <span>Cairo and Giza</span>.</li><li>Good understanding of retail operations, outlet performance, product displays, and promotional activities.</li><li>Ability to execute sales and marketing plans on ground.</li><li>Strong reporting, follow-up, and attention to detail.</li><li>Self-motivated, organized, and able to work under minimum supervision.</li><li>Good negotiation and problem-solving skills.</li><li>Ability to collect market feedback and provide useful insights.</li><li>Familiarity with social media, digital marketing, or local activations is a plus.</li><li>Experience with CRM tools, sales tracking sheets, or reporting systems is preferred.</li><li>Bachelor’s degree in Business, Marketing, Commerce, Communications, or a related field is preferred.</li></ul><p><br></p>

<p>The Senior Compensation Specialist is responsible for executing compensation operations including offers, promotions, end-of-service processing, benchmarking, and compensation planning activities. The role supports data accuracy, timely reporting, and compensation processes across the organization in alignment with company policies and market standards.</p><p></p><p>Compensation Execution:</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare and validate job offers ensuring competitiveness and alignment with grading and internal equity.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Execute end-of-service settlements and support documentation and approvals.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support the promotions cycle, including data preparation and eligibility validation.</p><p></p><p>Compensation Cycles &amp; Planning</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in preparing the year-end compensation exercise, identifying gaps and supporting benchmarking activities.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Contribute to the manpower pricing plan, ensuring proper data consolidation and reporting.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure readiness of systems and data for compensation-related processes.</p><p></p><p>Data Integrity &amp; Reporting:&nbsp;</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain high data accuracy and integrity in HR systems.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Generate reports and insights using Power BI and Excel for compensation KPIs and analysis.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in internal and external benchmarking across grades and job families</p><p></p><p>Operational Support &amp; Requests:</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Respond to compensation-related ad-hoc requests, audits, and analysis needs.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support control over the position catalog, ensuring structure and grading accuracy.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle employee transfers and routine actions in accordance with compensation guidelines.</p><p>&nbsp;</p><p><strong>Requirements</strong></p><p><strong>Educational Requirements:</strong> Bachelor’s degree in business administration, Human Resources, or a related field.</p><p><strong>Special Certification or Training Required: </strong>Certifications in compensation or data analytics are a plus.</p><p><strong>Required Industry Experience:</strong> 4–6 years of experience in compensation and HR operations.</p><p><strong>Technological Requirements:</strong> Microsoft office suite, Advanced Excel, HRIS systems, and Power BI is preferred.</p><p><strong>Language Requirements</strong>: Excellent command of English; spoken and written</p><p></p>

<p></p><p><strong>Overview:</strong> As our Marketing Specialist, you will be at the forefront of crafting and executing innovative marketing strategies across various channels. You will play a crucial role in enhancing our brand presence, engaging customers, and contributing directly to our business growth. If you thrive in a fast-paced environment and are eager to shape compelling narratives, we want to hear from you!</p><p><strong>Key Responsibilities:</strong></p><ul><li><p><strong>Develop and execute comprehensive marketing campaigns</strong>, from conception to analysis, ensuring alignment with business objectives.</p></li><li><p>Lead <strong>Retail Marketing</strong> and <strong>Ecommerce Marketing</strong> initiatives to maximize reach and conversion across diverse platforms.</p></li><li><p>Manage and optimize <strong>Digital Marketing</strong> and <strong>E-Marketing Campaigns</strong>, leveraging expertise in <strong>SEO/SEM</strong> and <strong>Social Media Strategy</strong>.</p></li><li><p>Conduct thorough <strong>Market Research</strong> to identify trends, opportunities, and competitive landscapes, informing strategic decisions..</p></li></ul><ul><li><p>Utilize <strong>Marketing Analytics</strong> to track campaign performance, extract actionable insights, and drive continuous improvement.</p></li><li><p>Oversee <strong>Brand Management</strong>, ensuring consistency and strength across all touchpoints.</p></li><li><p>Collaborate cross-functionally to ensure marketing efforts are integrated and effective.</p></li><li><p>Focus on <strong>Electronics Marketing</strong> specifically, understanding the nuances of promoting tech products.</p></li></ul><p></p><p><strong>Skills &amp; Technologies:</strong> This role demands a strong command of <strong>Digital Marketing</strong> principles and expertise in <strong>Social Media platforms</strong>. </p><p><strong>Requirements</strong></p><ul><li>Possess <strong>3-10 years of progressive experience</strong> in marketing, with a strong focus on digital, retail, and e-commerce environments.</li><li>Demonstrated expertise in <strong>Retail Marketing</strong>, <strong>Ecommerce Marketing</strong>, and comprehensive <strong>Digital Marketing</strong> strategies.</li><li>Proven ability to design, execute, and optimize successful <strong>E-Marketing Campaigns</strong> and <strong>Campaign Management</strong>.</li><li>Exceptional command of <strong>Social Media Strategy</strong>, <strong>SEO/SEM</strong> best practices, and innovative <strong>Content Creation</strong>.</li><li>Strong analytical skills with hands-on experience in <strong>Marketing Analytics</strong> to drive data-driven decisions.</li><li>Solid background in <strong>Strategic Planning</strong> and effective <strong>Brand Management</strong>.</li><li>Excellent <strong>Communication Skills</strong>, both written and verbal, with a keen eye for compelling <strong>Copywriting</strong>.</li><li>Experience in <strong>Electronics Marketing</strong> is highly valued.</li><li>A proactive approach to <strong>Market Research</strong> and identifying emerging trends.</li><li>A Bachelor's degree in Marketing, Communications, Business Administration, or a related field is highly preferred, showcasing foundational knowledge and dedication to the craft.</li><li>Must be able to work <strong>on-site in Giza, Egypt</strong>, contributing to our local team dynamics.</li></ul>

<p><strong>Who are we?</strong></p><ul><li><p>Founded in 2011, our story began with a mission to provide vision correction for the whole family. Our passion for optics is endless, with expert opticians and unique designs, we can bring our vision and products to life.</p></li></ul><p><strong>Our Why:</strong></p><ul><li><p>One third of the global population (3 billion people) needs vision correction, making it the world’s biggest disability. 32 million Egyptians have visual impairment that can be avoided or improved. We are committed to spreading awareness, eradicating visual impairments, and providing expertise through our eye care professionals.</p></li></ul><p><strong>Our How:</strong></p><ul><li><p>By utilizing the advantages of the internet coupled with 12 stores around Egypt, we are aiming to serve our clients better and faster than ever before. Our commitment to quality made us partner with the second largest eyewear producer worldwide; Safilo based in Italy. Making us perfectly positioned for the future. Eyewear is personal, and our promise to our customers is exceptional customer care and integrity in every interaction.</p></li></ul><p><br>&nbsp;</p><p><strong>Job Title:</strong> Leasing Specialist</p><p><strong>Department</strong>: Business Development</p><p><strong>Reporting to</strong>: Business Development Manager</p><p><br>&nbsp;</p><p><strong>What you’ll be doing</strong></p><ul><li><p>Greet prospective residents, conduct property tours, and highlight community features and amenities.</p></li><li><p>Respond to leasing inquiries via phone, email, and walk-ins in a timely and professional manner.</p></li><li><p>Guide prospects through the leasing process, including application, screening, lease preparation, and move-in coordination.</p></li><li><p>Maintain up-to-date knowledge of market conditions, rent pricing, and competitor properties.</p></li><li><p>Achieve leasing goals set by management and contribute to high occupancy rates.</p></li><li><p>Assist with marketing efforts, including online listings, social media posts, outreach events, and promotional campaigns.</p></li><li><p>Ensure all leasing documentation is accurate, complete, and compliant with company policies and local laws.</p></li><li><p>Handle resident concerns or service requests and communicate with the maintenance and management teams as needed.</p></li><li><p>Support resident retention by participating in community events and building positive relationships with tenants.</p></li></ul><p>&nbsp;</p><p><strong>Requirements</strong></p><p>&nbsp;</p><ul><li><p>2–3 years of residential leasing experience.</p></li><li><p>Bachelor's degree.</p></li><li><p>Strong understanding of leasing best practices.</p></li><li><p>Proficient in Microsoft Office Suite and property management software.</p></li><li><p>Excellent communication, sales, and customer service skills.</p></li><li><p>Highly organized, detail-oriented, and able to manage time effectively.</p></li><li><p>Positive attitude with a team-player mindset.</p></li></ul><p></p>

<p>We're looking for a creative, data-driven <strong>Marketing Specialist</strong> who can bridge the gap between advanced renewable energy technology and the everyday needs of our customers. You won't need to build the technology but you'll need to master the story behind it.</p><p></p><p>This is a high-impact role at a growing startup. You'll have the opportunity to shape NoorNation's brand voice across Egypt and Africa, own multi-channel campaigns from brief to results, and grow into a senior marketing leadership position as the team scales.</p><p><br><strong>Responsibilities/Duties</strong></p><ul><li><p>Translate complex solar and water engineering concepts into clear, human-centered content for non-technical audiences across digital and print channels.</p></li><li><p>Design and produce compelling marketing materials including graphics, brochures, social posts, newsletters, and presentations using Canva or Adobe tools.</p></li><li><p>Plan and execute multi-channel digital campaigns (SEO/SEM, email marketing, paid social, display ads) from strategy through performance reporting.</p></li><li><p>Manage NoorNation's website, social media platforms, and online advertising accounts with a consistent brand voice and publishing schedule.</p></li><li><p>Conduct market research to identify customer trends, competitive positioning, and partnership opportunities across Egypt and Sub-Saharan Africa.</p></li><li><p>Represent NoorNation at exhibitions, industry conferences, and online events, building brand visibility and generating leads.</p></li><li><p>Coordinate with external agencies, freelancers, and vendors to deliver quality outputs on time and within budget.</p></li><li><p>Contribute to monthly and quarterly marketing plans aligned with business and sales objectives.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Qualifications</strong></p><p><strong>Required</strong></p><ul><li><p>&nbsp;Bachelor's or Master's degree in Marketing, Business, Mass Communication, or a related field.</p></li><li><p>Demonstrable experience with SEO/SEM tools, email marketing, and social media management platforms.</p></li><li><p>Strong skills in Canva for content design; experience with Google Workspace and Microsoft Office (Excel, PowerPoint).</p></li><li><p>Excellent written and spoken command of both English and Arabic.</p></li><li><p>Demonstrated ability to simplify complex or technical subject matter for general audiences.</p></li><li><p>Strong analytical mindset comfortable reading campaign data, spotting trends, and adjusting strategy accordingly.&nbsp;</p></li></ul><p><strong>Nice to Have</strong></p><ul><li><p>Proficiency in analytics tools: Google Analytics 4, Meta Ads Manager, and Google Data Studio / Looker Studio.</p></li><li><p>Familiarity with CRM /lead management tools.</p></li><li><p>Background in or genuine passion for renewable energy, sustainability, or social impact sectors is a plus.</p></li><li><p>Experience managing outsourced agencies or freelancers.</p></li></ul><p></p>

<p></p><p><strong>Overview:</strong> As our Senior Banking &amp; Treasury Specialist, you will be at the heart of our financial operations, ensuring optimal cash management, robust banking relationships, and meticulous treasury reporting. You will play a crucial role in safeguarding our assets and optimizing our financial liquidity.</p><ul><li><p><strong>Responsibilities:</strong></p><ul><li><p><strong>Oversee and manage daily banking operations</strong>, ensuring efficiency and accuracy in all transactions.</p></li><li><p><strong>Execute and monitor treasury activities</strong>, including cash positioning, forecasting, and liquidity management.</p></li><li><p><strong>Develop and maintain strong relationships</strong> with banking partners and financial institutions.</p></li><li><p><strong>Prepare and analyze financial reports</strong> related to banking and treasury activities, providing insightful recommendations.</p></li><li><p><strong>Ensure compliance</strong> with internal policies, external regulations, and banking covenants.</p></li><li><p><strong>Collaborate with the accounting team</strong> to reconcile bank accounts and resolve discrepancies promptly.</p></li><li><p><strong>Identify and implement process improvements</strong> within banking and treasury functions to enhance efficiency and control.</p></li></ul></li><li><p><strong>Skills &amp; Technologies:</strong> You will be utilizing your profound knowledge in <strong>Banking, Finance, Treasury Management, and Accounting</strong>, alongside proficiency in <strong>Financial Reporting</strong> and relevant <strong>ERP Systems</strong>. Strong command of <strong>Microsoft Excel</strong> is essential for effective data analysis and reporting.</p></li></ul><p></p><p></p><p><strong>Requirements</strong></p><p>Are you ready to elevate your career and bring your expertise to a challenging yet rewarding role? We are looking for an <strong>experienced professional</strong> who embodies financial acumen and strategic thinking!</p><ul><li><strong>Required Skills:</strong><ul><li><strong>Proven expertise in Banking and Finance</strong> with a deep understanding of financial markets and instruments.</li><li><strong>Exceptional proficiency in Treasury Management</strong>, including cash flow forecasting, liquidity management, and foreign exchange.</li><li><strong>Solid background in Accounting principles and practices</strong>, with the ability to reconcile accounts and prepare financial statements.</li><li>Demonstrated ability in <strong>Financial Reporting and Analysis</strong>, translating complex data into actionable insights.</li><li>Strong grasp of <strong>Compliance and Risk Management</strong> within a financial context.</li><li>Experience with <strong>ERP Systems</strong> and advanced proficiency in <strong>Microsoft Excel</strong>.</li><li>Excellent analytical, problem-solving, and communication skills.</li></ul></li><li><strong>Experience Requirements:</strong><ul><li>A minimum of <strong>3-7 years of progressive experience</strong> in banking, treasury, or a related finance role.</li><li>Proven track record of managing banking relationships and treasury operations effectively.</li></ul></li><li><strong>Career Level Expectations:</strong><ul><li>This is an <strong>Experienced-level</strong> position for individuals eager to take ownership, mentor junior colleagues, and drive significant financial initiatives.</li></ul></li></ul>

<h2><strong>Role Overview</strong></h2><p>The Operations Support Specialist plays a key role in ensuring smooth daily operations by managing order processing, packaging, shipment documentation, and inventory tracking. This role is critical to maintaining accuracy, speed, and reliability across all outbound and inbound operations.</p><h2><strong>Key Responsibilities</strong></h2><h3><strong>1. Order Processing &amp; Fulfillment</strong></h3><ul><li><p>Handle and process daily online orders from Coccarohome website.</p></li><li><p>Manage and fulfill bulk orders from marketplaces (Amazon, Noon, etc.).</p></li><li><p>Prepare and pack orders accurately according to company standards.</p></li><li><p>Ensure all shipments are dispatched without errors or delays.</p></li></ul><hr><h3><strong>2. Shipping &amp; Documentation</strong></h3><ul><li><p>Generate and manage shipping documents using internal systems.</p></li><li><p>Handle printing of invoices, labels, and shipment forms.</p></li><li><p>Ensure correct matching between orders and shipping documentation.</p></li></ul><hr><h3><strong>3. Systems Handling</strong></h3><ul><li><p>Update and manage orders across e-commerce and internal systems.</p></li><li><p>Track order status from confirmation to delivery.</p></li><li><p>Maintain accurate digital records of all transactions.</p></li></ul><hr><h3><strong>4. Inventory &amp; Vendor Coordination</strong></h3><ul><li><p>Receive inbound shipments from suppliers and vendors.</p></li><li><p>Verify, record, and document all incoming products accurately.</p></li><li><p>Maintain organized tracking of inbound and outbound inventory.</p></li></ul><hr><h3><strong>5. Communication &amp; Coordination</strong></h3><ul><li><p>Communicate effectively with internal teams (operations, customer service, and management).</p></li><li><p>Handle email communication professionally and promptly.</p></li><li><p>Escalate any operational issues or discrepancies when needed.</p></li></ul><hr><h3><strong>6. Operational Accuracy &amp; Efficiency</strong></h3><ul><li><p>Maintain high attention to detail to avoid dispatch errors.</p></li><li><p>Work efficiently under pressure, especially during high order volumes.</p></li><li><p>Ensure smooth switching between multiple orders and tasks without mistakes.</p></li></ul><p></p><p><strong>Requirements</strong></p><p></p><h2><strong>Required Skills &amp; Qualifications</strong></h2><h3><strong>Technical Skills</strong></h3><ul><li><p>Good knowledge of Microsoft Excel (basic to intermediate level).</p></li><li><p>Familiarity with handling e-commerce systems or order management tools.</p></li><li><p>Experience using printers and QR/barcode scanners.</p></li><li><p>Basic understanding of inventory handling processes.</p></li></ul><hr><h3><strong>Soft Skills</strong></h3><ul><li><p>Strong attention to detail and accuracy.</p></li><li><p>Highly organized with strong time management skills.</p></li><li><p>Ability to work under pressure and meet deadlines.</p></li><li><p>Strong sense of responsibility and commitment.</p></li><li><p>Effective communication skills.</p></li></ul><hr><h3><strong>Language Requirements</strong></h3><ul><li><p>Intermediate level of English (reading and writing).</p></li></ul><hr><h2><strong>Candidate Profile</strong></h2><ul><li><p>Education: Bachelor’s degree (any discipline).</p></li><li><p>Age: 25–30 years.</p></li><li><p>Gender: Male.</p></li><li><p>Presentable and professional appearance.</p></li><li><p>Highly committed, disciplined, and dedicated to full-time work.</p></li><li><p>Must be able to work on-site (no remote or hybrid options).</p></li></ul><hr><p></p>

<p><strong>Description - External</strong></p><p>Overall, Job Purpose:&nbsp; Infrastructure &amp; Communication Senior Specialist is responsible for designing, implementing, managing, and maintaining the organization's IT infrastructure and communication systems. This role ensures the reliability, security, and efficiency of network, server, storage, and communication solutions to support business operations effectively.</p><p><strong>Infrastructure Management</strong></p><ul><li><p>&nbsp;Design, deploy, and maintain enterprise IT infrastructure, including servers, storage, virtualization, and cloud environments.</p></li><li><p>&nbsp;Ensure high availability, scalability, and disaster recovery solutions for critical systems.</p></li><li><p>Monitor and optimize infrastructure performance, capacity, and security</p></li></ul><p><strong>Network &amp; Communication Systems</strong></p><ul><li><p>Manage and maintain enterprise network infrastructure, including LAN, WAN, firewalls, VPNs, and wireless networks.</p></li><li><p>Oversee communication and collaboration tools (VoIP, email systems, Microsoft Teams, Zoom, etc.).</p></li><li><p>Implement network security measures, including firewalls, intrusion detection, and endpoint protection</p></li></ul><p><strong>Cloud &amp; Virtualization</strong></p><ul><li><p>Support cloud-based solutions (Azure, AWS, Google Cloud) and hybrid infrastructure models.</p></li><li><p>Administer virtualization platforms (VMware, Hyper-V) and containerization solutions (Docker, Kubernetes).</p></li><li><p>Optimize cloud resources for cost efficiency and performance</p></li></ul><p><strong>Security &amp; Compliance</strong></p><p>·&nbsp;Implement and maintain security policies, identity management, and access controls.</p><p>·&nbsp;Ensure compliance with industry standards and regulations (ISO 27001, NIST, GDPR, etc.).</p><p>·&nbsp;Conduct regular risk assessments and security audits.</p><p><strong>Incident Management &amp; Support</strong></p><p>·Lead troubleshooting efforts for complex infrastructure and communication issues.</p><p>·Coordinate with IT support teams to resolve incidents and prevent future occurrences.</p><p>·&nbsp;Develop and maintain documentation, SOPs, and technical guides.</p><p><strong>Requirements</strong></p><p><strong>Qualifications - External</strong></p><ul><li><p>Special Certification or Training Required</p></li><li><p>Strong knowledge of networking protocols, firewalls, and security best practices</p></li><li><p>Hands-on experience with cloud platforms (Azure, AWS, GCP) and virtualization technologies.</p></li><li><p>Required Industry Experience: 5+ years of experience in IT infrastructure, network engineering, or a similar role</p></li><li><p>Technological Requirements</p></li><li><p>Proficiency in Microsoft 365, Active Directory, DNS, DHCP, and other core IT services</p></li><li><p>Certifications such as CCNP, MCSE, Azure/AWS Solutions Architect, or ITIL are a plus</p></li><li><p>Knowledge of automation and scripting (PowerShell, Python) is a plus</p></li><li><p>Networking: Proficiency in network infrastructure management, including Cisco, Juniper, and Palo Alto firewalls</p></li><li><p>Cloud Technologies: Hands-on experience with AWS, Azure, Google Cloud, and hybrid cloud solutions</p></li><li><p>Communication Systems: Knowledge of VoIP, Microsoft 365, Exchange, and unified communication platforms</p></li></ul><p></p><p></p>

<p><strong>Company Description</strong> Crowe Hegazy (Dr A. M. Hegazy &amp; Co.) is a leading national audit, tax, advisory, and risk firm in Egypt, combining global reach with local expertise. As an independent member of Crowe Global, the eighth largest accounting network worldwide, the firm provides clients with access to international standards and best practices. Its professionals are committed to delivering excellence through specialist advice, informed decision-making, and long-term value. With broad technical expertise and deep market knowledge, Crowe Hegazy offers pragmatic, insight-driven support to a wide range of organizations and individuals. Strong client relationships and consistent service quality are central to how the firm operates.</p><p><strong>Role Description</strong> This full-time Front Desk Officer role is an on-site position based in Giza. The Front Desk Officer will serve as the first point of contact for visitors and callers, greeting guests, answering and directing phone calls, and managing reception inquiries in a professional manner. Responsibilities include handling incoming and outgoing correspondence, scheduling and coordinating appointments, and maintaining an organized reception area. The role also involves supporting office administration tasks such as managing office supplies, operating basic office equipment, and coordinating with internal teams to ensure smooth daily operations. The Front Desk Officer will contribute to a positive client experience by providing courteous assistance and clear information.</p><p><strong>Qualifications</strong></p><p> </p><ul><li>Candidates should possess strong interpersonal skills and the ability to communicate clearly and professionally with clients, visitors, and team members.</li><li>Candidates should possess experience with receptionist duties, including greeting visitors, managing calls, and handling inquiries at the front desk.</li><li>Candidates should possess customer service skills to ensure a welcoming environment and effective resolution of client or visitor needs.</li><li>Candidates should possess familiarity with office equipment and office administration tasks, such as managing supplies, basic record keeping, and coordination of daily office activities.</li><li>Candidates should ideally have prior experience in a front desk, administrative, or customer-facing role within a professional services or corporate environment.</li><li>Candidates should demonstrate strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently.</li><li>Candidates should have proficiency in basic computer applications (such as email, word processing, and spreadsheets); knowledge of English and Arabic is beneficial.</li><li>Candidates should typically hold a diploma or bachelor’s degree in business administration, office management, or a related field, or possess equivalent practical experience.</li></ul>

<p><strong>Job Type:</strong> Full-time<br><strong>Work Model:</strong> On-site<br><strong>Location:</strong> Dokki, Giza<br><strong>Working Days:</strong> Sunday to Thursday<br><strong>Experience:</strong> 1–3 years</p><p></p><h2>About the Role</h2><p>We are looking for a <strong>Category Specialist</strong> to support the growth and performance of assigned product categories.</p><p>In this role, you will combine <strong>commercial thinking, data analysis, supplier management, and day-to-day category execution</strong>. You will work closely with the Senior Category Manager to monitor category performance, improve assortment and pricing, manage supplier relationships, and identify opportunities to drive sales and profitability.</p><p>This role is a good fit for someone who enjoys working with <strong>numbers and data while also dealing directly with suppliers and internal teams</strong>.</p><p></p><h2><strong>Responsibilities</strong></h2><ul><li><p>Manage the day-to-day performance of assigned <strong>categories</strong>, tracking <strong>sales, GMV, gross margin</strong>, and other key <strong>commercial KPIs</strong>.</p></li><li><p>Support <strong>category growth plans</strong> and identify opportunities to improve <strong>sales, profitability, and category performance</strong>.</p></li><li><p>Build and maintain strong <strong>supplier relationships</strong> and coordinate <strong>pricing updates, promotions, product launches</strong>, and other commercial activities.</p></li><li><p>Support <strong>supplier negotiations</strong> covering <strong>pricing, payment terms, rebates, credit terms</strong>, and promotional agreements.</p></li><li><p>Monitor <strong>supplier performance</strong> and compliance with agreed terms and <strong>SLAs</strong>, while following up on <strong>purchase orders, stock availability, and replenishment</strong>.</p></li><li><p>Manage and optimize <strong>product assortment</strong> by identifying <strong>SKU performance gaps, assortment opportunities, pricing issues</strong>, and <strong>customer demand trends</strong>.</p></li><li><p>Conduct <strong>competitor and market analysis</strong> to support <strong>pricing, assortment, and category decisions</strong>.</p></li><li><p>Analyze <strong>category and SKU performance</strong> and prepare regular <strong>weekly and monthly reports</strong> with actionable recommendations.</p></li><li><p>Work closely with <strong>Supply Chain, Operations, Finance, Marketing, Product, and Customer Success</strong> teams to execute <strong>category initiatives, campaigns, and launches</strong>.</p></li><li><p>Maintain accurate <strong>pricing, product, and promotional data</strong> and support <strong>performance trackers and dashboards</strong>.</p></li><li><p>Help ensure <strong>product availability</strong> and minimize <strong>out-of-stock situations</strong> while maintaining smooth day-to-day category operations.</p></li></ul><p></p><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>1–3 years of experience</strong> in Category Management, Commercial, Buying, Retail, E-commerce, FMCG, or a related field.</p></li><li><p>Bachelor’s degree in <strong>Business Administration, Commerce, Marketing, Economics, or a related field</strong>.</p></li><li><p>Strong analytical and problem-solving skills.</p></li><li><p>Advanced <strong>Microsoft Excel</strong> skills.</p></li><li><p><strong>Power BI </strong>is preferred.</p></li><li><p>Experience working with <strong>supplier management, pricing, promotions, assortment, or commercial performance</strong> is highly preferred.</p></li><li><p>Strong communication and stakeholder management skills.</p></li><li><p>Ability to work with multiple teams and manage priorities in a fast-paced environment.</p></li><li><p>High attention to detail with a strong sense of ownership.</p></li></ul><p></p>

<p>The QA &amp; Testing Auto. Tech Specialist is responsible for supporting the testing team to ensure the quality and reliability of software products. This entry-level role focuses on executing manual test cases, learning the fundamentals of automation, and assisting in the identification and reporting of bugs. The engineer will work under the supervision of senior testers and collaborate with development teams to gain hands-on experience in the software testing lifecycle.</p><h3>Key Responsibilities:</h3><h4>Test Execution &amp; Documentation</h4><ul><li>Execute manual test cases and report defects clearly.</li><li>Assist in documenting test scenarios, steps, and expected results.</li><li>Help maintain test artifacts under guidance.</li></ul><h4>Automation Support</h4><ul><li>Participate in learning automation scripting and framework usage.</li><li>Assist in running automated tests and interpreting basic results.</li><li>Support senior testers in test script development and maintenance.</li></ul><h4>Collaboration &amp; Communication</h4><ul><li>Work closely with Business team members and developers to understand requirements and testing scope.</li><li>Attend daily standups, sprint planning, and review meetings.</li><li>Provide updates on test execution progress and issues.</li></ul><h4>Learning &amp; Development</h4><ul><li>Take part in internal training and mentorship programs.</li><li>Stay updated with foundational QC and automation concepts.</li><li>Gradually take on more complex testing tasks as skills develop.</li><li>Capture lessons learnt and best practice to improve test methodologies.</li></ul><p>Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p><p><strong>Desired Candidate Profile</strong></p><h3>Qualifications</h3><h4>Education &amp; Experience:</h4><ul><li>Bachelor's degree in computer science, Information Technology, or a related field.</li><li>1 2 years of experience in software testing.</li><li>Internship or academic experience in testing is a plus.</li><li>Basic understanding of software development and QA processes.</li><li>Certified ISTQB Foundation level is mandatory.</li></ul><h4>Technical Skills:</h4><ul><li>Knowledge of test case design, execution, and bug reporting.</li><li>Familiarity with at least one test management or defect-tracking tool (e.g., JIRA).</li><li>Exposure to test automation tools (e.g., Selenium, Appium).</li><li>Basic understanding of scripting or programming (e.g., Java, Python).</li><li>Awareness of Agile methodologies.</li><li>Certified ISTQB Agile tester is a plus.</li></ul><h4>Soft Skills:</h4><ul><li>Good communication and collaboration skills.</li><li>Willingness to learn and take direction from senior team members.</li><li>Detail-oriented mindset with an eagerness to improve.</li><li>Team player with a proactive attitude.</li></ul>

<strong>The Role<br><br></strong>The HSE Lead is responsible for leading and maintaining the organization's, Health, Safety, and Environmental (HSE) programs across managed projects and operations. The role ensures compliance with Legal requirements and corporate policies and procedures, oversees risk management, incident investigations, training programs, and drives continuous improvement in HSE performance. The HSE Lead also manages and develops the HSE team, promotes a proactive safety culture, and utilizes CAFM software to support compliance, reporting, and operational effectiveness.<br><br><strong>Key Responsibilities<br><br></strong><ul><li> Lead the development and implementation of comprehensive health and safety policies and procedures, and programmes.</li><li> Ensure alignment of HSE practices with both local laws and corporate standards.</li><li> Manage, mentor and guide HSE team to ensure hight performance and consistency across managed projects.</li><li> Conduct regular performance evaluations and provide development plans for team members.</li><li> Oversee risk assessments and hazard identification processes on managed sites.</li><li> Liaise with regulatory bodies during audits and inspections.</li><li> Lead investigation into incidents and near-misses to determine root causes and recommend corrective actions.</li><li> Maintain detailed records of incidents, corrective measures and safety performance indicators.</li><li> Design and deliver advanced HSE training programs for staff and subcontractors</li><li> Ensure that safety induction sessions are conducted for all new site personnel</li><li> Conduct regular inspections and audits to identify areas of non-compliance or improvement.</li><li> Implement and monitor corrective actions to ensure continuous improvement</li><li> Drive proactive safety culture throughout the organization by promoting open communication, accountability and employee engagement.</li><li> Prepare and present comprehensive HSE reports to senior management.</li><li> Leverage CAFM software in identifying hazards, managing compliance and ensuring HSE operations are managed efficiently.<br><br></li></ul><strong>Required Education<br><br></strong><strong>Skills, Knowledge and Experience<br><br></strong><ul><li> Bachelor`s degree in engineering, HSE or related fields.</li><li> Professional certifications preferred: NEBOSH IGC, OSHA , IOSH managing safely,<br><br></li></ul><strong>Required Experience<br><br></strong><ul><li> 8+ Years of HSE experience including supervisory or lead role.</li><li> Experience in managing health and safety operations in facility management or similar industries including mall operations hotels or clubs.<br><br></li></ul><strong>Skills And Competencies<br><br></strong><ul><li> Incident investigation</li><li> Root cause analysis</li><li> Risk assessment and control methodology</li><li> Leadership skills</li><li> Communication skills</li><li> Stakeholders’ management</li><li> Problem solving</li><li> Analytical thinking</li><li> Attention to details</li><li> Continuous improvement</li><li> Conflict resolution</li><li> Negotiation skills<br><br></li></ul>Over 42,000 people work for us in more than 700 offices all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.

<p>MISHMASH is Egypt's first curated preloved women's fashion marketplace. We give quality secondhand fashion a second life — each piece with its own story — helping style-conscious women shop consciously and sell effortlessly. We're a small, fast-moving team building a new category in Egypt, and we're looking for someone who wants to grow with us.</p><p>We're hiring a full-time Customer Service &amp; E-Commerce Specialist to be both the voice of MISHMASH and the hands behind our online store. You'll own every interaction between the business and our buyers and sellers — from first inquiry to post-sale follow-up — while keeping our Shopify store and order operations running smoothly day to day.</p><p>This is a full-time, on-site role based in Giza, Cairo. You'll be the person making sure no message goes unanswered, every order is handled accurately, and every interaction reflects the MISHMASH brand.</p><p><strong>What you'll do:</strong></p><ul><li><p>Manage all buyer and seller communication on WhatsApp — inquiries, selling guidance, pricing, and pickup coordination</p></li><li><p>Respond to comments and DMs across Instagram, Facebook, and TikTok, and moderate our online community</p></li><li><p>Handle customer inquiries by email</p></li><li><p>Create and manage orders on Shopify and handle related day-to-day tasks on the platform</p></li><li><p>Confirm orders, follow up on abandoned checkouts, and manage post-sale communication and reviews</p></li><li><p>Coordinate with shipping companies on pickups, returns, and order tracking</p></li><li><p>Keep customer contact lists organized and up to date</p></li><li><p>Represent MISHMASH consistently and professionally in every message</p></li></ul><p><strong>Why join MISHMASH:</strong></p><p>You'll be joining early, working directly with the founders, and playing a real role in shaping how a new kind of business grows in Egypt. If you're looking for a place to learn fast, take initiative, and make an impact, this is it.</p><p><strong>Requirements</strong></p><p><strong>Non-negotiables:</strong></p><ul><li><p>Hands-on Shopify experience — you will be creating orders and working on the platform daily, so proven familiarity is essential</p></li><li><p>1–2 years minimum in a customer service or client-facing role, ideally in fashion, retail, or e-commerce</p></li></ul><p><strong>Also required:</strong></p><ul><li><p>Fluent written and spoken Arabic and English</p></li><li><p>Warm, patient, and calm under pressure — genuinely enjoys dealing with people</p></li><li><p>Direct and solution-oriented — resolves issues rather than avoiding them</p></li><li><p>Highly organized with strong attention to detail — nothing falls through the cracks</p></li><li><p>Proactive, quick to learn, and comfortable with digital tools (Microsoft Office and AI tools a plus)</p></li><li><p>Honest, reliable, and takes ownership of their work</p></li></ul><p></p>

<p><strong>About Us:</strong></p><ul><li><p>"Novochem" is a factory for manufacturing and marketing chemical and petrochemical construction materials that used in building and construction industries and backed-by a group of companies and investors.</p></li><li><p>Our products are manufactured according to the most recent recognized standards worldwide with consulting of Egyptian and European Expertise.</p></li></ul><p></p><h3><strong>Job Summary</strong></h3><p>We're looking for a <strong>Logistics &amp; Procurement Specialist</strong> to support our supply chain activities, with a <strong>primary focus on logistics operations</strong> and a <strong>secondary focus on procurement activities</strong>.</p><p>The role will be responsible for ensuring the smooth movement and timely delivery of materials while supporting purchasing activities and supplier coordination.</p><h3>Key Responsibilities</h3><h4><u>Logistics: 60%</u></h4><ul><li><p>Coordinate the movement and delivery of raw materials, packaging materials, and other company requirements.</p></li><li><p>Follow up on local and international shipments from dispatch until delivery.</p></li><li><p>Coordinate with suppliers, transporters, freight forwarders, and customs/clearing agents when required.</p></li><li><p>Prepare and follow up on shipping and logistics documents.</p></li><li><p>Monitor delivery schedules and proactively follow up on delays or issues.</p></li><li><p>Coordinate with Warehouse, Production and other concerned departments to ensure timely material availability.</p></li><li><p>Track shipments and maintain accurate logistics records.</p></li><li><p>Support the preparation of logistics reports and delivery status updates.</p></li><li><p>Assist in optimizing transportation arrangements and logistics costs.</p></li></ul><h4><u>Procurement: 40%</u></h4><ul><li><p>Support the procurement of raw materials, packaging materials, and other assigned requirements.</p></li><li><p>Source potential suppliers based on approved specifications and purchasing requirements.</p></li><li><p>Request and collect quotations from suppliers.</p></li><li><p>Prepare quotation comparisons and purchasing recommendations.</p></li><li><p>Follow up on purchase orders and supplier delivery commitments.</p></li><li><p>Coordinate with internal departments to clarify purchasing requirements and specifications.</p></li><li><p>Maintain updated supplier and purchasing records.</p></li><li><p>Follow up with suppliers regarding order status, delivery dates, and outstanding requirements.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Supply Chain, Logistics, Business Administration, Engineering, Chemistry, Science, or a related field.</p></li><li><p><strong>1–3 years of experience</strong> in logistics, procurement, supply chain, or a similar role.</p></li><li><p>Strong experience in <strong>logistics and transportation coordination</strong> is preferred.</p></li><li><p>Experience in a <strong>chemical\Paints or manufacturing environment</strong> is highly preferred.</p></li><li><p>Good knowledge of local and international logistics processes.</p></li><li><p>Basic knowledge of procurement and supplier sourcing.</p></li><li><p>Good command of <strong>Microsoft Excel and MS Office</strong>.</p></li><li><p>Experience with <strong>ERP systems</strong> such as <strong>(<u>Preferably Odoo</u>).</strong></p></li><li><p>Good communication and follow-up skills.</p></li><li><p>Strong organizational skills and attention to detail.</p></li><li><p>Ability to manage multiple tasks and meet deadlines.</p></li><li><p>Good problem-solving skills.</p></li></ul><p></p>

<p>The Digital Communications Specialist will lead the development, execution, and optimization of digital communication initiatives across the SUNRISE Resorts &amp; Cruises portfolio. This role goes beyond day-to-day publishing. It combines social media leadership, influencer strategy, digital PR, and content development to ensure cohesive brand storytelling across all digital touchpoints from social platforms to website content and editorial features. The position requires strategic thinking, strong content direction, and the ability to align communication efforts with broader marketing and commercial objectives</p><p>Responsibilities</p><p>Digital &amp; Social Strategy</p><ul><li>Lead the planning and execution of social media strategies across multiple resorts and brand segments.</li><li>Oversee and optimize content calendars aligned with campaigns, launches, and seasonal priorities.</li><li>Ensure brand consistency across platforms in tone, storytelling, and visual presentation.</li><li>Analyze platform performance and provide strategic recommendations to improve engagement and growth.</li></ul><p>Content &amp; Communications</p><ul><li>Write and edit website content, landing pages, and promotional copy.</li><li>Develop blog articles aligned with brand positioning and SEO best practices.</li><li>Support campaign messaging frameworks and digital storytelling initiatives.</li><li>Ensure all communication reflects the brand s positioning and commercial objectives.</li></ul><p>Influencer &amp; Digital PR Management</p><ul><li>Identify, evaluate, and manage influencer collaborations across markets.</li><li>Lead end-to-end influencer partnerships: outreach, negotiation, briefing, content approval, and reporting.</li><li>Manage relationships with digital PR platforms and media partners.</li><li>Coordinate sponsored content, digital features, and online editorial placements.</li><li>Track and evaluate influencer and PR performance against KPIs.</li></ul><p>Community &amp; Reputation Management</p><ul><li>Supervise community management across social channels.</li><li>Handle escalations and sensitive communication with professionalism.</li><li>Maintain alignment with Guest Relations and Brand teams when needed.</li></ul><p>Reporting &amp; Optimization</p><ul><li>Prepare monthly performance reports with strategic insights (not just numbers).</li><li>Monitor social listening trends and competitor activity.</li><li>Stay up to date with platform changes, algorithm updates, and digital trends.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education: Bachelor s degree in Communications, Marketing, Media, or related field.</p><p>Experience: 3 5 years Minimum 3 5 years of experience in digital communications or social media, preferably within hospitality, travel, or lifestyle.</p><ul><li>Proven experience managing influencer collaborations and digital PR initiatives.</li><li>Strong copywriting skills across social, website, and long-form content.</li><li>Experience working with digital PR platforms and influencer discovery tools.</li><li>Advanced understanding of social media analytics and performance optimization.</li><li>Ability to manage multiple brands and content streams simultaneously.</li><li>Excellent written and verbal communication skills in English.</li><li>Strong communication skills</li><li>Creative thinking</li><li>Attention to detail</li><li>Time management</li><li>Storytelling ability</li><li>Adaptability</li></ul>

<p><strong>JOB DESCRIPTION</strong></p><p>Gemma for Ceramics &amp; Porcelain is hiring a Customer Service Specialist to own customer complaints and after-sales cases from intake through to verified closure. The role is based at our Head Office in El-Remaya (Haram, Giza) and combines desk-based case management with on-site inspection of reported product and installation issues.</p><ul><li><p>Receive, log, and own customer complaints across all channels (phone, WhatsApp, email, showroom and dealer referrals) through to closure within the agreed service-level target.</p></li><li><p>Conduct on-site visits to customer premises and project sites to inspect reported issues, and document findings with photographs, measurements, and batch references.</p></li><li><p>Diagnose ceramic and porcelain complaints — shade variation, sizing and calibration, surface and glaze defects, cracking, transit breakage, and fixing or grouting errors — and determine whether the cause is product, handling, or installation.</p></li><li><p>Recommend and execute the appropriate resolution: replacement, credit note, technical guidance, or a documented rejection with clear justification.</p></li><li><p>Handle escalated, high-value, and dealer dispute cases independently.</p></li><li><p>Prepare technical inspection reports and route repeat or high-value cases to Quality Control and Production for root-cause analysis and corrective action.</p></li><li><p>Coordinate with QC, Production, Sales, Showrooms, and Warehouse to execute resolutions and track replacements, returns, and credit notes.</p></li><li><p>Follow up with customers after resolution to confirm closure and record satisfaction.</p></li><li><p>Maintain accurate, auditable case records and produce weekly and monthly reporting on complaint volumes, recurring defects, turnaround time, and customer satisfaction.</p></li><li><p>Contribute to service standards and response templates, and provide day-to-day guidance to Customer Service Representatives.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>JOB REQUIREMENTS</strong></p><ul><li><p>Bachelor's degree in a relevant field; a technical or engineering background is an advantage.</p></li><li><p>3 to 7 years of customer service, after-sales, or complaint-handling experience, including at least 2 years handling technical or product-related complaints.</p></li><li><p>Experience in ceramics, porcelain, sanitaryware, building materials, or a comparable manufacturing or retail sector is strongly preferred.</p></li><li><p>Proven ability to diagnose product complaints and explain technical findings clearly to non-technical customers.</p></li><li><p>Excellent Arabic communication skills; very good English.</p></li><li><p>Very good MS Office skills, particularly Excel for case tracking and reporting; familiarity with a CRM or ticketing system.</p></li><li><p>Resident of Cairo or Giza, able to commute to the El-Remaya Head Office and travel to customer sites within Greater Cairo.</p></li><li><p>Valid car driving licence.</p></li><li><p>Presentable, composed under pressure, with strong de-escalation, negotiation, and ownership skills.</p></li><li><p>Age 26 to 35 years.</p></li></ul><p></p>

<p>As a Technical I, IT Operations specialist, you will help keep our IT environment running smoothly, securely, and efficiently across the network. Reporting to the IT Operations Manager, you will play a key role in system compliance, troubleshooting, service management, and day-to-day operational support while delivering a dependable experience for both internal and external clients. Responsibilities Mount, install, and maintain switches and peripheral equipment in IDFs. Perform hardware and software upgrades, ensuring antivirus definitions and system patches remain current. Resolve break/fix issues for internal and external clients with a strong focus on timely service delivery. Prepare and maintain accurate reports and records for hardware and software inventory. Conduct safety and routine maintenance checks on IT equipment. Clear trouble tickets and work orders promptly, with approximately 60% 70% of time focused on these activities. Support service management functions, including incident and problem management. Ensure compliance with SLA/SLO requirements while maintaining efficient and reliable IT operations. Support global projects, automation efforts, and site transition activities. Respond to high-severity issues with urgency, strong troubleshooting discipline, and compliance awareness. Maintain detailed operational records, playbooks, asset inventory, and ticket resolution documentation. Help drive high IT VOC scores by delivering reliable support in a 24/7 shift-based environment. Complete all assigned, mandatory training within the timeframe provided. Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>1+ year of call center experience.</li><li>Fluent in English.</li><li>Strong IT service management and troubleshooting capabilities.</li><li>Excellent client coordination and project management skills.</li><li>Ability to work in compliance with ITIL and ISO standards.</li><li>Flexibility to work rotating and night shifts in a 24/7 environment.</li><li>Bachelor's degree in Information Technology, Computer Science, or a related field is desirable.</li><li>CCNA, MCSA, SCCM, and BigFix certifications are preferred.</li></ul>

<p>The QA &amp; Testing Auto. Tech Specialist (Enterprise Solutions Tribe) is responsible for supporting the testing team to ensure the quality and reliability of software products. This entry-level role focuses on executing manual test cases, learning the fundamentals of automation, and assisting in the identification and reporting of bugs. The engineer will work under the supervision of senior testers and collaborate with development teams to gain hands-on experience in the software testing lifecycle.</p> <h3>Key Responsibilities:</h3> <ul> <li><strong>Test Execution &amp; Documentation</strong></li> <li>Execute manual test cases and report defects clearly.</li> <li>Assist in documenting test scenarios, steps, and expected results.</li> <li>Help maintain test artifacts under guidance.</li> <li><strong>Automation Support</strong></li> <li>Participate in learning automation scripting and framework usage.</li> <li>Assist in running automated tests and interpreting basic results.</li> <li>Support senior testers in test script development and maintenance.</li> <li><strong>Collaboration &amp; Communication</strong></li> <li>Work closely with Business team members and developers to understand requirements and testing scope.</li> <li>Attend daily standups, sprint planning, and review meetings.</li> <li>Provide updates on test execution progress and issues.</li> <li><strong>Learning &amp; Development</strong></li> <li>Take part in internal training and mentorship programs.</li> <li>Stay updated with foundational QC and automation concepts.</li> <li>Gradually take on more complex testing tasks as skills develop.</li> <li>Capture lessons learnt and best practice to improve test methodologies.</li> </ul> <p>Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p><p><strong>Desired Candidate Profile</strong></p><h3>Who you are</h3> <p>Education &amp; Experience:</p> <ul> <li>Bachelor's degree in computer science, Information Technology, or a related field.</li> <li>1 2 years of experience in software testing.</li> <li>Internship or academic experience in testing is a plus.</li> <li>Basic understanding of software development and QA processes.</li> <li>Certified ISTQB Foundation level is mandatory.</li> </ul> <p>Technical Skills:</p> <ul> <li>Knowledge of test case design, execution, and bug reporting.</li> <li>Familiarity with at least one test management or defect-tracking tool (e.g., JIRA).</li> <li>Exposure to test automation tools (e.g., Selenium, Appium).</li> <li>Basic understanding of scripting or programming (e.g., Java, Python).</li> <li>Awareness of Agile methodologies.</li> <li>Certified ISTQB Agile tester is a plus.</li> </ul> <p>Soft Skills:</p> <ul> <li>Good communication and collaboration skills.</li> <li>Willingness to learn and take direction from senior team members.</li> <li>Detail-oriented mindset with an eagerness to improve.</li> <li>Team player with a proactive attitude.</li> </ul>