Database Developer Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Role Purpose: (Why This Role Exists) As an appointment setter at FlapKap, you are the engine of our top-of-funnel growth.<br> Your mission is to identify, engage, and qualify the right merchant prospects — converting cold outreach into qualified, meeting-ready opportunities for our Business Development Representatives (BDRs) to close.<br> You are not just filling a calendar; you are building the pipeline that funds FlapKap’s next growth chapter.<br> Success Definition (What Great Looks Like) In the first 1–3 months, success means: Completed onboarding: mastered FlapKap’s product suite, ideal customer profile (ICP), and core messaging across all target verticals.<br> Running a consistent outbound cadence of 90+ daily activities (calls, emails, LinkedIn) with a structured, data-driven approach.<br> Booked your first 50+ qualified meetings for BDRs with accurate and insightful handoff notes.<br> In The First 12 Months, Success Means Consistently hitting or exceeding monthly quotas for qualified meetings booked and pipeline generated.<br> Demonstrated measurable improvement in call-to-meeting and meeting-to-opportunity conversion ratios.<br> Recognized as a key pipeline contributor — a trusted partner to the BDR team with a reputation for quality over quantity.<br> Core Responsibilities: (List 6–10 outcome-focused responsibilities): Outbound Prospecting &amp; Lead Generation: Build and maintain a targeted prospect list across FlapKap’s key verticals: F&amp;B, Clinics, Retail, and B2B.<br> Research target accounts to identify key decision-makers (owners, GMs, Finance Directors) and understand their business context.<br> Execute high-volume outbound outreach via cold calling, personalised email sequences, and LinkedIn social selling.<br> Discovery &amp; Qualification: Conduct structured discovery calls using BANT and SPIN frameworks to assess prospect fit, urgency, and buying intent.<br> Qualify leads against FlapKap’s ICP criteria including revenue threshold, operational history, and sector eligibility.<br> Meeting Booking &amp; BDR Handoff Schedule high-quality qualified meetings for BDRs, ensuring smooth handoff with detailed context on the prospect’s profile and pain points.<br> Maintain a strong show rate by confirming and reminding prospects ahead of scheduled meetings.<br> CRM &amp; Reporting: Log all activities, conversations, and pipeline updates accurately in the CRM (HubSpot).<br> Provide weekly activity reports and conversion metrics to the Head of Sales.<br> Market Intelligence &amp; Continuous Learning: Stay current on industry trends, competitor offerings, and FlapKap product updates to sharpen messaging.<br> Share prospect feedback and market signals with the product and credit teams to improve targeting.<br> ● Competitive Salaries ● Paid time off ● Healthcare coverage ● A highly collaborative team environment that will support your professional and personal growth ● A culture that promotes Work-Life balance and Wellbeing ● A culture of learning and innovation +1 years of experience in an SDR, BDR, or outbound sales role — fintech, SaaS, or B2B services strongly preferred.<br> Proven track record of meeting or exceeding outbound activity and meeting-booking quotas.<br> Hands-on experience with high-volume cold calling and multi-channel outbound sequences (email + phone + LinkedIn).<br> Solid working knowledge of sales qualification frameworks such as BANT and SPIN.<br> Experience using a CRM platform (HubSpot, Salesforce, or similar) to manage pipeline and report on activity.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Assist management in reviewing existing and evolving operating/financial issues. Check figures, postings, and documents for accuracy. Organize, secure, and maintain all files, records, cash and cash equivalents. Record, store, access, and/or analyze computerized financial information. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Prepare, review, reconcile, and issue bills, invoices, and account statements. Review, reconcile, and/or process credit card vouchers, advance deposits, overpayment, cancelled reservations, tax exemptions, and voucher (e.g., Marriott Rewards and gift certificates) invoices. Respond to and/or resolve questions or disputes from Marriott's Shared Service Center/guest, credit card companies, and banks. Conduct credit checks as directed. Follow-up and resolve past due accounts. Set up, maintain, and manage collections of check guarantee service accounts.<br>Assist management in training, evaluating, counseling, and motivating employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Read and visually verify information; stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Role Purpose: (Why This Role Exists) As an Cold Caller at FlapKap, you are the engine of our top-of-funnel growth.<br> Your mission is to identify, engage, and qualify the right merchant prospects — converting cold outreach into qualified, meeting-ready opportunities for our Business Development Representatives (BDRs) to close.<br> You are not just filling a calendar; you are building the pipeline that funds FlapKap’s next growth chapter.<br> Success Definition (What Great Looks Like) In the first 1–3 months, success means: Completed onboarding: mastered FlapKap’s product suite, ideal customer profile (ICP), and core messaging across all target verticals.<br> Running a consistent outbound cadence of 90+ daily activities (calls, emails, LinkedIn) with a structured, data-driven approach.<br> Booked your first 50+ qualified meetings for BDRs with accurate and insightful handoff notes.<br> In The First 12 Months, Success Means Consistently hitting or exceeding monthly quotas for qualified meetings booked and pipeline generated.<br> Demonstrated measurable improvement in call-to-meeting and meeting-to-opportunity conversion ratios.<br> Recognized as a key pipeline contributor — a trusted partner to the BDR team with a reputation for quality over quantity.<br> Core Responsibilities: (List 6–10 outcome-focused responsibilities): Outbound Prospecting &amp; Lead Generation: Build and maintain a targeted prospect list across FlapKap’s key verticals: F&amp;B, Clinics, Retail, and B2B.<br> Research target accounts to identify key decision-makers (owners, GMs, Finance Directors) and understand their business context.<br> Execute high-volume outbound outreach via cold calling, personalised email sequences, and LinkedIn social selling.<br> Discovery &amp; Qualification: Conduct structured discovery calls using BANT and SPIN frameworks to assess prospect fit, urgency, and buying intent.<br> Qualify leads against FlapKap’s ICP criteria including revenue threshold, operational history, and sector eligibility.<br> Meeting Booking &amp; BDR Handoff Schedule high-quality qualified meetings for BDRs, ensuring smooth handoff with detailed context on the prospect’s profile and pain points.<br> Maintain a strong show rate by confirming and reminding prospects ahead of scheduled meetings.<br> CRM &amp; Reporting: Log all activities, conversations, and pipeline updates accurately in the CRM (HubSpot).<br> Provide weekly activity reports and conversion metrics to the Head of Sales.<br> Market Intelligence &amp; Continuous Learning: Stay current on industry trends, competitor offerings, and FlapKap product updates to sharpen messaging.<br> Share prospect feedback and market signals with the product and credit teams to improve targeting.<br> ● Competitive Salaries ● Paid time off ● Healthcare coverage ● A highly collaborative team environment that will support your professional and personal growth ● A culture that promotes Work-Life balance and Wellbeing ● A culture of learning and innovation +1 years of experience in an SDR, BDR, or outbound sales role — fintech, SaaS, or B2B services strongly preferred.<br> Proven track record of meeting or exceeding outbound activity and meeting-booking quotas.<br> Hands-on experience with high-volume cold calling and multi-channel outbound sequences (email + phone + LinkedIn).<br> Solid working knowledge of sales qualification frameworks such as BANT and SPIN.<br> Experience using a CRM platform (HubSpot, Salesforce, or similar) to manage pipeline and report on activity.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.<br>The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.<br> <br> Summary of Responsibilities<br> - Demonstrates effective, clear and professional written and oral communication.<br> - Working with Contact Centre environment in metric driven environment to serve Amazon Sellers and Vendor World Wide<br> - Support World Wide Sellers and Vendors in different languages using Amazon approved translation tools <br> - Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues<br> - Builds Platform and business knowledge to better serve sellers<br> - Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.<br> - Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.<br> - Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.<br> - Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.<br> - Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.<br> - Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.<br> <br>- 1+ years of customer service experience<br>- 1+ years of driving process improvements experience<br>- Experience with Microsoft Office products and applications<br>- Experience with Excel<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Speak, write, and read fluently in English<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To lead teams to meet and exceed business objectives ensuring the consistent achievement of all financial and operational KPI s across the Client. . Direct involvement in the recruitment, selection induction and ongoing skills development for all direct reports, ensuring we attract and retain the best talent. Line management responsibility for Client Operations Managers. Ensure CLOE metrics are consistently achieved and appropriate actions taken to address any shortfall. Undertake formal quarterly performance reviews and 1:1 meetings with direct reports against KPI s. Apply a process of continuous review and proactive management of absenteeism and attrition across all Teams taking appropriate action where necessary. Management of any campaign migration or new business implementation for the Client.</p><p>Apply process for tracking of client satisfaction and complaints in terms of response and resolution. Ensure process audits are completed quarterly for each customer related transaction and improvement plans agreed. Preparing, analyzing and presenting data to the client as part of monthly performance reviews. Ensure forecasts and work schedules are accurately completed using relevant client information and scheduling tool. Ensure integrity and accuracy of financial reporting and analysis on client level Ensure budgeted revenue and EBITDA is achieved, by ensuring client is invoiced for all billed hours . Ensure team members are recruited on time and with appropriate skills, and aligned with client forecast, ensuring absenteeism and attrition are managed to maximize EBITDA contribution.</p><p>To ensure actions from Employee Satisfaction survey are implemented and continuously reviewed. Overall accountability for training, development and mentoring of direct reports to provide opportunities for skills expansion and career development. Facilitate a culture of open and honest 2 way communication ensuring key messages are cascaded. Manage client relationship at an operational level in terms of coordinating information and data requests and delivery of these within agreed timescales and to required quality. Co-ordination of responses to any client change control requests. Ensure call monitoring is undertaken in line with CLOE and reported monthly across representative sample of all transaction types and appropriate action taken to correct any shortfall. Ensure client satisfaction surveys are undertaken and action plans implemented and reviewed. Management of any client escalations relating to the Operational team s performance.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements: English Proficiency of C1, with a second language being a plus. 7 - 10 years of experience in the call center industry. Proven 3 -year experience as an operations Manager or equivalent title is a must US Account Experience Strong background in handling U.S.-based clients, understanding cultural nuances, SLAs, and compliance requirements is a MUST Multi-Team Management Experience managing multiple teams and operations managers (overseeing at least 300 to 500 FTEs). P&amp;L and Financial Acumen Proven track record of managing budgets, revenue, and operational costs to maximize profitability. Client &amp; Stakeholder Management Experience in client negotiations, QBRs, and strategic partnerships . Six Sigma (Green Belt or Black Belt) Lean Management Outliers Management Certification PMP (Project Management Professional) COPC Certification</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><span >How you will contribute</span></div><div><span ><br></span></div><div><span >You will:</span></div><div><span ><br></span></div><div><span >Provide specialist technical expertise to lead both proactive and reactive Recruitment activities in accordance with MDLZ policies, standard operating procedures and guidelines</span></div><div><span >Drive the end-to-end recruitment process, partnering with the People Manager and People Lead providing market insights and accountable for candidate experience, including tracking, assessment, feedback and offer (for externals) and assists with internal offers as needed</span></div><div><span >Work with People Managers to establish business requirements and to determine applicant requirements, leads and coaches managers throughout process to drive identification, selection and landing of best talent</span></div><div><span >Work with TA Coordinator to deliver the end-to-end recruitment process for candidates</span></div><div><span >Source the best candidates for vacancies using range of mediums and channels- owning the creation and execution of a sourcing strategy to generate both active and passive talent for current and future vacancies</span></div><div><span >Act as a candidate relationship manager during hiring processes for immediate needs while proactively building talent pools for future hiring needs and provide high-touch support for key Recruitment moments that matter to candidates and hiring</span></div><div><span >Collaborate with BU Talent Acquisition Lead an/or TA Lead to understand and implement processes, drive continuous improvement and provide quality service. Drives operational efficiency with a focus on continuous improvement, candidate and hiring manager experience and meeting SLAs. Support BU TA Lead and/or TA Lead with candidate and hiring manager satisfaction monitoring and implementing continuous improvement initiatives</span></div><div><span >What you will bring</span></div><div><span ><br></span></div><div><span >A desire to drive your future and accelerate your career and the following experience and knowledge:</span></div><div><span ><br></span></div><div><span >Experience in talent acquisition processes and channels with dedicated and specialised expertise in sourcing , assessment, matching, selling and closing capabilities</span></div><div><span >Expertise in local market knowledge, the most effective sourcing channels, industry networks, and competitive landscapes to drive efficiency in recruitment process</span></div><div><span >Strong stakeholder management, collaboration and influencing skills</span></div><div><span >Good written and verbal communication skills</span></div><div><span >Drive for results &amp; customer service orientation</span></div><div><span >Strong project and vendor management skills, ability to lead complex projects and pro-actively manage work and drive continuous improvement</span></div><div><span >More about this role</span></div><div><br></div><div><span ><b>Education / Certifications:</b></span></div><div><span ><br></span></div><div><span >&nbsp;Bachelor's degree in human resources, Business Administration, or a related field</span></div><div><span >Job specific requirements:</span></div><div><span ><br></span></div><div><span >Experience: 5–7 years of talent acquisition or recruitment experience, preferably in FMCG, manufacturing, or multinational environments</span></div><div><span >Language: Fluent in Arabic and English (written and spoken)</span></div><div><span >Technical Skills: Proficiency in ATS platforms (e.g., Workday, LinkedIn Recruiter, and MS Office</span></div><div><span >Knowledge: Understanding of the Egyptian labor market, sourcing channels, and employment legislation</span></div><div><span >Travel requirements:</span></div><div><br></div><div><br></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Experience: 5 7 years of talent acquisition or recruitment experience, preferably in FMCG, manufacturing, or multinational environments</p><p>Language: Fluent in Arabic and English (written and spoken)</p><p>Technical Skills: Proficiency in ATS platforms (e.g., Workday, LinkedIn Recruiter, and MS Office</p><p>Knowledge: Understanding of the Egyptian labor market, sourcing channels, and employment legislation</p><p>Travel requirements: Work schedule: No Relocation support available</p><p>Strong stakeholder management and influencing skills</p><p>Excellent communication and interpersonal skills</p><p>Ability to manage multiple requisitions simultaneously with strong prioritization</p><p>Data-driven mindset with ability to leverage recruitment analytics</p><p>Proactive, self-starter attitude with a sense of urgency</p><p>High attention to detail and process orientation</p><p>Passion for diversity, equity, and inclusion in hiring</p><p>Bachelor's degree in human resources, Business Administration, or a related field</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>1</strong></span><span><span><strong>Job Title</strong></span></span><p><span>Assistant Manager</span></p><br><span><span>Department</span></span><p><span>Customer Care Unit, RBG</span></p><br><br><span><span>Direct Supervisor</span></span><p><span>Service Manager</span></p><br><span><span>Job Number</span></span><p><span><strong>J +</strong></span></p><br><br><span><strong>2</strong></span><span><strong>Job Purpose</strong></span><br><p><span>To lead and manage a high-performing complaints team by driving <strong>end-to-end customer outcomes, CSAT improvement, quality, productivity, and capability building</strong>, while ensuring compliance with regulatory and service standards.</span></p><br><br><span><strong>3</strong></span><span><span>Dimensions</span></span><br><p><span>Direct Reports</span></p><br><span>6 – 8 (Complaints handling agents)</span><br><p><span>Coverage</span></p><br><span>All internal &amp; external customers of Mashreq RBG, Operations and other groups</span><br><span><strong>4</strong></span><span><span>Key Result Areas</span></span><br><p><span><span><strong><u>Performance &amp; Productivity Ownership</u></strong></span></span></p><br><ul><li><span><span>Own team and individual productivity, capacity utilization, and complaint backlog control.</span></span></li><li><span><span>Proactively manage queues, aging, and work allocation to meet TAT and service targets.</span></span></li><li><span><span>Drive performance recovery actions where KPIs fall below target.</span></span></li><li><span><span>Own end-to-end customer outcomes, not just case closure.</span></span></li><li><span><span>Drive Complaint CSAT improvement by:</span></span><ul><li><span><span>Analysing survey results, detractor themes, and response trends</span></span></li><li><span><span>Identifying service gaps and recovery opportunities</span></span></li><li><span><span>Implementing targeted actions to improve <strong>CSAT score and survey response rate</strong></span></span></li></ul></li></ul><p><span><span><strong><u>End-to-End Complaint &amp; CSAT Ownership</u></strong></span></span></p><br><ul><li><span><span>Ensure customer communications are <strong>clear, empathetic, accurate, and professional</strong>.</span></span></li></ul><p><span><span><strong><u>Quality, Compliance &amp; Risk-Control</u></strong></span></span></p><br><ul><li><span><span>Ensure all complaints are handled in line with <strong>SOPs, Consumer Protection Regulations, and internal policies</strong>.</span></span></li><li><span><span>Conduct <strong>structured quality reviews</strong> and coach agents to improve decision-making and communication.</span></span></li><li><span><span>Identify and escalate <strong>regulatory, financial, and reputational risks</strong> early.</span></span></li><li><span><span>Own mid-level and complex escalations, including Head Mailbox cases.</span></span></li><li><span><span>Build strong working relationships with Business, Operations, IT, Fraud, and other units to drive faster and more effective resolutions.</span></span></li><li><span><span>Act as a single point of accountability for the team’s escalated cases.</span></span></li><li><span><span>Own the training and capability plan for the team.</span></span></li><li><span><span>Identify skill gaps using quality scores, CSAT, and case errors.</span></span></li><li><span><span>Run a structured coaching and upskilling program for:</span></span><ul><li><span><span>New joiners</span></span></li><li><span><span>Low performers</span></span></li><li><span><span>High-potential team members</span></span></li></ul></li></ul><p><span><span><strong><u>Escalation &amp; Stakeholder Management</u></strong></span></span></p><br><p><span><span><strong><u>Training, Coaching &amp; Capability Building</u></strong></span></span></p><br><ul><li><span>Ensure the team is certified and compliant with required knowledge and skill standards.</span></li></ul><p><span><span><strong><u>Continuous Improvement &amp; Root Cause</u></strong></span></span></p><br><ul><li><span><span>Analyze complaint trends, repeat issues, and detractor feedback.</span></span></li><li><span><span>Provide root-cause insights to management and business units.</span></span></li><li><span><span>Actively participate in and lead process, system, and customer journey improvement initiatives</span></span><span>.</span></li></ul><br><span><strong>5</strong></span><span><span><strong>Operating Environment, Framework and Boundaries, Working Relationships</strong></span></span><br><ul><li><p><span><span>Operates within the Bank’s governance framework, regulatory obligations (including CPR standards), and internal complaint handling policies and procedures.</span></span></p><br></li><li><p><span><span>Ensures adherence to compliance, risk management, and operational control requirements while balancing customer advocacy.</span></span></p><br></li><li><p><span><span>Exercises decision-making authority within defined delegations and escalates matters beyond authority or with systemic/strategic implications.</span></span></p><br></li><li><p><span><span>Reports suspicious transactions, system lapses, or policy breaches promptly to the line manager and governance committees.</span></span></p><br></li></ul><br><br><span><strong>6</strong></span><span><span><strong>Problem Solving</strong></span></span><br><ul><li><p><span><span>Demonstrates ownership, proactive problem-solving, and a data-driven approach to resolving complex issues.</span></span></p><br></li><li><p><span><span>Liaises and coordinates across cross-functional teams to align stakeholders and ensure timely escalation.</span></span></p><br></li><li><p><span><span>Navigates complex problem scenarios, engaging senior management, regulators, and external partners as needed.</span></span></p><br></li><li><p><span><span>Strong troubleshooting skills to resolve difficult transactions and implement permanent solutions.</span></span></p><br></li><li><p><span><span>Communicates persuasively and empathetically, fostering trust while safeguarding the bank’s reputation</span></span></p><br></li></ul><br><span><strong>7</strong></span><span><span><strong>Decision Making Authority &amp; Responsibility</strong></span></span><br><ul><li><p><span><span>Financial Authority to execute discretionary waivers / reversals for customers justified by the investigations conducted for the respective complaints</span></span></p><br></li><li><p><span><span>Hiring of right resources, periodic capacity validation and assessment of training requirements</span></span></p><br></li><li><p><span><span>Authority to recommend process reviews, system changes and modifications across all related functions to improve TAT, technology changes and enhancements on processes and systems impacting the CCU and its performance, quality and customer satisfactions</span></span></p><br></li></ul><br><span><strong>8</strong></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>1</strong></span><span><span><strong>Job Title</strong></span></span><p><span>Assistant Manager</span></p><br><span><span>Department</span></span><p><span>Customer Care Unit, RBG</span></p><br><br><span><span>Direct Supervisor</span></span><p><span>Service Manager</span></p><br><span><span>Job Number</span></span><p><span><strong>J +</strong></span></p><br><br><span><strong>2</strong></span><span><strong>Job Purpose</strong></span><br><p><span>To lead and manage a high-performing complaints team by driving <strong>end-to-end customer outcomes, CSAT improvement, quality, productivity, and capability building</strong>, while ensuring compliance with regulatory and service standards.</span></p><br><br><span><strong>3</strong></span><span><span>Dimensions</span></span><br><p><span>Direct Reports</span></p><br><span>6 – 8 (Complaints handling agents)</span><br><p><span>Coverage</span></p><br><span>All internal &amp; external customers of Mashreq RBG, Operations and other groups</span><br><span><strong>4</strong></span><span><span>Key Result Areas</span></span><br><p><span><span><strong><u>Performance &amp; Productivity Ownership</u></strong></span></span></p><br><ul><li><span><span>Own team and individual productivity, capacity utilization, and complaint backlog control.</span></span></li><li><span><span>Proactively manage queues, aging, and work allocation to meet TAT and service targets.</span></span></li><li><span><span>Drive performance recovery actions where KPIs fall below target.</span></span></li><li><span><span>Own end-to-end customer outcomes, not just case closure.</span></span></li><li><span><span>Drive Complaint CSAT improvement by:</span></span><ul><li><span><span>Analysing survey results, detractor themes, and response trends</span></span></li><li><span><span>Identifying service gaps and recovery opportunities</span></span></li><li><span><span>Implementing targeted actions to improve <strong>CSAT score and survey response rate</strong></span></span></li></ul></li></ul><p><span><span><strong><u>End-to-End Complaint &amp; CSAT Ownership</u></strong></span></span></p><br><ul><li><span><span>Ensure customer communications are <strong>clear, empathetic, accurate, and professional</strong>.</span></span></li></ul><p><span><span><strong><u>Quality, Compliance &amp; Risk-Control</u></strong></span></span></p><br><ul><li><span><span>Ensure all complaints are handled in line with <strong>SOPs, Consumer Protection Regulations, and internal policies</strong>.</span></span></li><li><span><span>Conduct <strong>structured quality reviews</strong> and coach agents to improve decision-making and communication.</span></span></li><li><span><span>Identify and escalate <strong>regulatory, financial, and reputational risks</strong> early.</span></span></li><li><span><span>Own mid-level and complex escalations, including Head Mailbox cases.</span></span></li><li><span><span>Build strong working relationships with Business, Operations, IT, Fraud, and other units to drive faster and more effective resolutions.</span></span></li><li><span><span>Act as a single point of accountability for the team’s escalated cases.</span></span></li><li><span><span>Own the training and capability plan for the team.</span></span></li><li><span><span>Identify skill gaps using quality scores, CSAT, and case errors.</span></span></li><li><span><span>Run a structured coaching and upskilling program for:</span></span><ul><li><span><span>New joiners</span></span></li><li><span><span>Low performers</span></span></li><li><span><span>High-potential team members</span></span></li></ul></li></ul><p><span><span><strong><u>Escalation &amp; Stakeholder Management</u></strong></span></span></p><br><p><span><span><strong><u>Training, Coaching &amp; Capability Building</u></strong></span></span></p><br><ul><li><span>Ensure the team is certified and compliant with required knowledge and skill standards.</span></li></ul><p><span><span><strong><u>Continuous Improvement &amp; Root Cause</u></strong></span></span></p><br><ul><li><span><span>Analyze complaint trends, repeat issues, and detractor feedback.</span></span></li><li><span><span>Provide root-cause insights to management and business units.</span></span></li><li><span><span>Actively participate in and lead process, system, and customer journey improvement initiatives</span></span><span>.</span></li></ul><br><span><strong>5</strong></span><span><span><strong>Operating Environment, Framework and Boundaries, Working Relationships</strong></span></span><br><ul><li><p><span><span>Operates within the Bank’s governance framework, regulatory obligations (including CPR standards), and internal complaint handling policies and procedures.</span></span></p><br></li><li><p><span><span>Ensures adherence to compliance, risk management, and operational control requirements while balancing customer advocacy.</span></span></p><br></li><li><p><span><span>Exercises decision-making authority within defined delegations and escalates matters beyond authority or with systemic/strategic implications.</span></span></p><br></li><li><p><span><span>Reports suspicious transactions, system lapses, or policy breaches promptly to the line manager and governance committees.</span></span></p><br></li></ul><br><br><span><strong>6</strong></span><span><span><strong>Problem Solving</strong></span></span><br><ul><li><p><span><span>Demonstrates ownership, proactive problem-solving, and a data-driven approach to resolving complex issues.</span></span></p><br></li><li><p><span><span>Liaises and coordinates across cross-functional teams to align stakeholders and ensure timely escalation.</span></span></p><br></li><li><p><span><span>Navigates complex problem scenarios, engaging senior management, regulators, and external partners as needed.</span></span></p><br></li><li><p><span><span>Strong troubleshooting skills to resolve difficult transactions and implement permanent solutions.</span></span></p><br></li><li><p><span><span>Communicates persuasively and empathetically, fostering trust while safeguarding the bank’s reputation</span></span></p><br></li></ul><br><span><strong>7</strong></span><span><span><strong>Decision Making Authority &amp; Responsibility</strong></span></span><br><ul><li><p><span><span>Financial Authority to execute discretionary waivers / reversals for customers justified by the investigations conducted for the respective complaints</span></span></p><br></li><li><p><span><span>Hiring of right resources, periodic capacity validation and assessment of training requirements</span></span></p><br></li><li><p><span><span>Authority to recommend process reviews, system changes and modifications across all related functions to improve TAT, technology changes and enhancements on processes and systems impacting the CCU and its performance, quality and customer satisfactions</span></span></p><br></li></ul><br><span><strong>8</strong></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p>The Medical Science Liaison (MSL) Director for the Plastics &amp; Regenerative Medicine team is a "player-coach" role responsible for providing leadership, strategic direction, and day-to-day operational management of a 6-person MSL team, while simultaneously maintaining an active field presence as the primary MSL for a small, dedicated territory (exact geography TBD). In the leadership capacity, this individual is accountable for ensuring the team is adequately staffed (according to local needs), trained (therapeutic and functional), and clear on the expectations of their role in the execution of the medical plans. They are accountable for ensuring MSL stakeholder engagement plans are robust, focus on understanding the stakeholder's scientific needs, and align to Brand strategy and medical objectives. They are also responsible for the execution of all MSL activities and ensuring MSLs' scientific engagements with external experts (EEs)/Health Care Professionals (HCPs) are of high scientific quality and appropriately coordinated with other in-field team members to ensure a seamless approach to best meet stakeholder needs.</p><br><p>In the player capacity, the MSL Director serves as the primary MSL for a designated territory, maintaining active engagement with Key Opinion Leaders (KOLs) and HCPs in that region to stay close to the science, customer needs, and evolving market dynamics within Plastics &amp; Regenerative Medicine. This dual mandate ensures that the Director leads by example and retains first-hand clinical insight that strengthens their ability to coach the broader team.</p><br><p>The MSL Director establishes a productive work environment by creating trust and respect within the 6-person MSL team; provides regular coaching and feedback to direct reports based on field observation, co-rides, and feedback from other in-field teams; and executes performance management activities including MSL professional growth and development plans. The Director also interfaces and aligns with other members of the Affiliate Medical team and must work collaboratively with numerous cross-functional stakeholders to ensure all in-field teams are working together to provide a coordinated approach to best execute strategies and plans.</p><br><p>Responsibilities</p><br><ul><li>Ensuring development and implementation of scientific interaction plans for the Plastics &amp; Regenerative Medicine therapeutic area for both on-market products and pipeline products in a timely manner. Provides field scientific support across the lifecycle of a product including both planning and execution by the MSL team and conducts ongoing analysis of clinical and market trends to develop key supporting strategies to meet business objectives.</li><li>Proactively participate in Brand Team Meetings ensuring the field medical voice is present to help with plans, communication, monitoring and reporting of MSL metrics and bringing MSL data points and observations into the discussion to help with development of insights for action plans. Ensure MSLs are fully utilizing technology (e.g., CRM, virtual engagement tools, P2P platforms) according to requirements and guidance provided.</li><li>Proactively analyzes business needs working in conjunction with the Infield team and the Brand Team (if applicable) to identify opportunities where MSL function enhances business results.</li><li>Manage performance of the 6-person MSL team to ensure activities are appropriately aligned to Brand and Medical strategies and plans, while ensuring compliance with all national, local guidelines, and company policies and procedures.</li><li>Provide expertise and feedback to coach MSLs in their most important activities (including engagement planning, ensuring that EE/HCP interactions are of high quality in scientific content and interaction approach (Challenger) and scientific storytelling, clinical study engagement activities, responding to medical information enquiries, capturing and reporting of data points and observations, coordination of activities with other in field teams). This includes setting of objectives and regular performance reviews.</li><li>Monitor the overall MSL team activities/workload and plan appropriately for resource needs-based product lifecycle and therapeutic area needs.</li><li>Maintains proactive and appropriate communication within the broader affiliate Medical Team and Brand Team for therapeutic area/product as it relates to MSL activities/outcomes that support the achievement of business objectives.</li><li>Conduct regular field co-rides and 1:1s with all direct reports, using an appropriate combination of direction, support, coaching, and constructive challenge to enable direct reports to fulfill their role requirements, achieve their goals, and continually develop. Field co-rides should include direct observation of scientific exchanges, OR-based interactions, and KOL engagement visits where relevant.</li><li>Ensure coordination between MSLs and other members of the in-field teams to ensure integration of medical activities with in- field plans.</li><li>Drive recruitment activities for new or replacement positions; ensure on-boarding and training of new MSLs within the therapeutic area team.</li><li>Ensure appropriate scientific support and training is provided to the internal stakeholders (i.e. sales training).</li><li>In-field team leaders regularly participate in team meetings and contributing to development of plans and monitoring of progress on such plans (mainly related to Field Medical role).</li><li>Highlighting FM value to the business by communicating MSL achievements and metrics with appropriate affiliate roles.</li><li>Drive field readiness across the team, ensuring MSLs have the scientific training, tools, and resources they need to excel in their roles, including management and maintenance of Operating Room (OR) certifications for team members. Proactively identify gaps and escalate to appropriate responsible parties to ensure rapid resolution. Oversee operational logistics including MSL tool management and vendor contracting as required.</li><li>Keeping up to date in therapeutic area, scientific narratives and main study data (at appropriate level) to ensure ability to coach MSL on scientific content of presentations.</li><li>Responsible for overall financial and administrative management for the MSL team, including timely review and approval of MSL expense reports to ensure compliance with company policy. Manages day-to-day administrative team duties and operational logistics to ensure smooth team functioning.</li><li>Serve as the primary MSL for a small, designated territory (exact geography TBD), maintaining active KOL and HCP engagement in that region to provide direct scientific value, stay current with evolving market dynamics, and model best-in-class field engagement practices for the broader team.</li></ul><p><strong><u>INTERNAL / EXTERNAL CONTACTS AND INTERACTIONS:</u></strong></p><br><ul><li>Affiliate medical personnel: Clinical Research Manager, Clinical Operations Manager, Medical Managers/Advisers; Medical Information team / specialists; affiliate pharmacovigilance / drug safety personnel</li><li>Marketing and Sales (including district sales manager, and national sale managers) for assigned product and therapeutic area; Market access teams; Affiliate Brand teams, and Customer Excellence.</li><li>Affiliate Government Affairs; Affiliate Public Affairs; Regulatory Affairs; Legal; OEC.</li><li>Local Medical Information; Pharmacovigilance.</li><li>Library Information Resources.</li><li>Regionally and HQ based Therapeutic Area medical affairs teams.</li><li>Area/Regional commercial Staff / Brand Team members</li><li>Area Medical Affairs teams</li><li>Project/Medical Directors and Clinical Teams within Pharmaceutical Development and Global Medical Affairs.</li><li>Healthcare personnel (including physicians, nurses, pharmacists).</li><li>Participating Research Investigators; thought leaders/external experts.</li><li>Institutions and Scientific or Medical Societies.</li><li>Hospitals, other healthcare providers, payers and Local Regulatory Authorities.</li></ul><p><strong><u>AUTHORITY AND REPORTING LINES:</u></strong></p><br><ul><li>This position reports into the TA Lead.&nbsp;</li></ul><p><strong><u>LOCATION:</u></strong></p><br><ul><li>The MSL Director is field based.</li></ul><br>Qualifications<br><br><ul><li>Advanced degree in health sciences or clinical discipline required. Preferred: Doctorate level degree (i.e. Pharm D, MD/DO, PhD).</li><li>Solid knowledge of the pharmaceutical environment and the role of Medical Affairs in contributing to the medical and scientific objectives.</li><li>A minimum of 5 years clinical, scientific/research, or pharma industry related experience or equivalent with at least 2 of those years as an MSL.</li><li>Prior line management experience of a field-based MSL team strongly preferred; experience as a player-coach or working manager is a distinct advantage.</li><li>Excellent written and spoken communication and presentation skills (local language and English preferred).</li><li>Proven success in managing multiple projects simultaneously.</li><li>Proven ability to work collaboratively cross functionally.</li><li>Experience managing and resolving challenging personnel issues.</li><li>Ability to travel regularly (approximately 50–60%) to support both direct territory KOL engagement and team co-rides/coaching activities across the 6-person MSL team's geography.</li></ul><p>Experience with OR/surgical suite environments and familiarity with credentialing and OR certification processes strongly preferred, given the Plastics &amp; Regenerative Medicine therapeutic focus.</p><br><p>Demonstrated ability to manage operational and administrative responsibilities (e.g., expense approvals, vendor contracting, tool and resource management) alongside active field engagement duties.</p><br><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the time&nbsp;of this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic location, and&nbsp;we&nbsp;may&nbsp;ultimately&nbsp;pay&nbsp;more or less than the posted range. This range may be&nbsp;modified&nbsp;in the&nbsp;future.&nbsp;​</p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</p><br></li><li><p>This job is eligible to&nbsp;participate&nbsp;in our long-term incentive&nbsp;programs.&nbsp;​</p><br></li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The amount and availability of any bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee&nbsp;remains&nbsp;in the Company's sole and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be&nbsp;modified&nbsp;at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

Most finance executives inherit a system. You will redesign one, then decide where the capital goes.<br><br>Trilogy is looking for the executive who can turn a portfolio of businesses into a capital allocation system: continuously ranking where the next dollar should go, backing those decisions with rigorous models, and moving capital toward its highest-return uses. You will own the calls that matter: fund or kill a business line; invest or hold; acquire or walk away; refinance or pay down debt. Every recommendation must connect strategy to cash, liquidity, covenants, risk, and enterprise value.<br><br>Just as important, you will architect an AI-native finance function built to scale without decision bottlenecks. This does not mean sprinkling AI tools onto a traditional finance organization. You will redesign reporting, planning, controls, portfolio monitoring, and decision support around what AI and automation can now do. You won't need to personally build every workflow, but you must use AI deeply enough to know its edges: where it accelerates analysis, where it fails, and where expert judgment must take over. The result should be a smaller, more senior, higher-leverage finance organization rather than a growing pyramid of people and processes.<br><br>You will operate directly with Trilogy's CEO, board, lenders, and capital partners, with personal accountability for the financial truth behind major decisions. As Deputy CFO, this is a $1.6M/year W-2 salaried role for someone who has already earned credibility at serious financial scale and now wants the mandate to compound enterprise value across an entire portfolio. If you want your impact measured by the quality of your capital decisions and the financial system you leave behind, apply.<br><br>What You Will Be Doing<br><br>Allocating capital across the portfolio: Run capital and portfolio reviews, rank competing uses of capital on risk-adjusted return, and make clear fund, hold, restructure, exit, debt-paydown, or acquisition recommendations. Architecting an AI-native finance system: Redesign planning, reporting, consolidation, controls, portfolio monitoring, and financial workflows around AI, automation, and scalable systems rather than additional headcount. Driving investments and transactions: Build and defend the financial case for strategic investments, M&A, financing, and refinancing, including integrated models, downside scenarios, capital structure, covenant implications, and execution plans. Owning board and capital-partner communication: Give the CEO, board, lenders, and capital partners fast, quantified, defensible truth, with recommendations that make the decision and trade-offs explicit. Building a high-leverage finance leadership team: Set the bar for a small group of exceptional finance leaders while creating systems that allow new ventures and greater complexity to be absorbed without linear organizational growth.<br><br>What You Won’t Be Doing<br><br>Running finance as a reporting factory. Closing the books and producing audit workpapers are the Controller's responsibilities. Your job is to turn financial information into better capital decisions. Building a large finance organization to handle complexity. Scale should come from better systems, AI leverage, automation, and exceptional people, not layers of management. Adding AI as a superficial productivity tool. You will architect workflows around its real capabilities and limitations, which requires substantial firsthand use. Producing strategy decks without financial consequences. Major recommendations must carry the integrated model, downside case, capital implications, and execution guardrails behind them. Managing the board through narrative. The numbers, assumptions, risks, and recommended action should be clear enough to withstand scrutiny.<br><br>Deputy Chief Financial Officer Key Responsibilities<br><br>Build a durable, AI-native finance function that compounds enterprise value across Trilogy's portfolio by allocating capital to its highest-return uses and creating financial systems and controls that scale without decision bottlenecks.<br><br>Basic Requirements<br><br>Experience as the most senior finance decision-maker, or their direct deputy, for a business or portfolio with $100M+ in annual revenue across multiple legal entities. Personal ownership of major capital-allocation decisions, including the ability to explain what was funded, reduced, or rejected; the dollars involved; the trade-offs; and your recommendation. Decision ownership on at least one $25M+ closed M&A, financing, or refinancing transaction, with direct responsibility for negotiation, financing selection, board recommendation, or post-close integration. Direct experience presenting to and taking live questions from a board of directors. Ownership of an external audit relationship under US GAAP or IFRS, directly or through a Controller reporting to you. Hands-on experience with a true enterprise ERP such as SAP, Net Suite, Oracle, Workday, or equivalent. Recent experience re-architecting a finance workflow around AI, with enough regular personal AI use to understand where the technology is reliable, where it is not, and how those boundaries should shape finance-system design. Ability to operate integrated 3-statement models and defend assumptions, downside scenarios, covenant math, capital structure, and recommendations under live questioning. Strong written and verbal English, with experience communicating directly with CEOs, boards, lenders, or capital partners. Located within the UTC−8 to UTC+3 time-zone range.<br><br>Nice-to-have Requirements<br><br>CPA, ACA, ACCA, CIMA, CFA, MBA, or comparable finance credential. Earlier career experience in private equity, investment banking, M&A, corporate finance, or another environment requiring rigorous modeling and high-stakes capital decisions. Experience rebuilding a finance function rather than simply inheriting and operating one. Experience across a portfolio, multi-entity, or PE-backed operating environment.<br><br>About Trilogy<br><br>Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, innovating new technology, and incubating new businesses.<br><br>Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack.<br><br>Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career in leaps and bounds.<br><br>There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!<br><br>Working with us<br><br>This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $800 USD/hour, which equates to $1,600,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.<br><br>Crossover Job Code: LJ-5852-EG-Cairo-Deputy Chief Fin

Job Description<br><br>Work Arrangement: This role is categorized as onsite. this means the successful candidate to report to the GM office full time.<br><br>Your Role:<br><br>The Maintenance Manager leads plant maintenance and reliability activities to ensure safe, reliable, and efficient operation of manufacturing equipment. The role applies preventive, predictive, and corrective maintenance principles together with GM Manufacturing System tools to improve safety, quality, cost, delivery, equipment availability, and employee engagement. The Maintenance Manager develops maintenance capability, leads structured problem-solving, and delivers measurable improvements in equipment reliability, downtime reduction, and total cost of ownership.<br><br>What You'll Do:<br><br>Lead daily maintenance operations across manufacturing equipment, production systems, utilities, and facility infrastructure to support safe and uninterrupted plant operation. Establish and maintain preventive, predictive, and condition-based maintenance strategies aligned with equipment criticality, operating requirements, and business priorities. Lead rapid response to equipment breakdowns and production interruptions; prioritize work based on safety, quality, delivery, and business impact. Track, analyze, and report equipment availability, unplanned downtime, mean time between failures (MTBF), mean time to repair (MTTR), planned maintenance compliance, and maintenance cost performance. Facilitate structured problem-solving and root-cause analysis for top downtime contributors, chronic equipment failures, and repeat maintenance issues. Lead reliability improvement initiatives, including failure-mode analysis, bad-actor elimination, defect elimination, and maintenance strategy optimization. Partner with manufacturing, engineering, quality, industrial engineering, safety, and production control teams to improve equipment capability, line performance, and overall equipment effectiveness (OEE). Develop and maintain maintenance operating plans, staffing plans, shift coverage, escalation processes, and standards of work to ensure effective support of production demand. Plan and control maintenance workload through a risk-based backlog management process, ensuring timely completion of corrective, preventive, and predictive work orders. Manage the maintenance budget, labor utilization, contractor spending, spare-parts consumption, and cost-reduction opportunities while protecting equipment reliability and safety. Manage critical spare parts, repairable assets, tooling, consumables, and supplier support to minimize equipment recovery time and avoid production disruption. Lead maintenance input for new equipment installation, commissioning, launch readiness, process changes, and equipment modifications. Ensure maintainability, reliability, safety, and standardization are incorporated into capital projects and equipment improvement activities. Maintain compliance with applicable GM standards, plant procedures, environmental requirements, electrical and machine-safety requirements, and regulatory obligations. Lead contractor and supplier performance for maintenance services, equipment repairs, technical support, and warranty or cost-recovery activities. Use maintenance and business systems to manage asset records, work orders, preventive-maintenance plans, downtime history, spare parts, and performance reporting. Coach, develop, and engage salaried and hourly maintenance employees in safe work practices, technical problem-solving, reliability methods, and continuous improvement. Build a strong maintenance culture focused on proactive work, ownership, standard work, teamwork, and continuous learning. Evaluate and implement employee improvement suggestions that improve safety, reliability, maintainability, cost, and equipment performance. Support plant emergency response, business continuity, and recovery plans related to equipment, utilities, and facility disruptions.<br><br><br>Your Skills & Abilities (Required Qualification)<br><br>Educational and Experience Background:<br><br>Bachelor’s degree in mechanical engineering, Electrical Engineering, Mechatronics Engineering, Industrial Engineering, or a related engineering discipline. Minimum 8 years of experience in plant maintenance, equipment reliability, manufacturing engineering, or a related technical field, including leadership responsibility. Experience leading maintenance operations in an automotive, high-volume manufacturing, assembly, logistics, or similarly complex industrial environment. Proven experience managing preventive, predictive, corrective, and condition-based maintenance programs. Demonstrated history of reducing equipment downtime, improving reliability, and delivering measurable safety, quality, cost, or productivity benefits. Experience leading technical teams, contractors, and cross-functional improvement activities. Experience managing maintenance budgets, spare parts, suppliers, and capital or equipment-improvement projects.<br><br><br>Technical Skills:<br><br>Maintenance strategy development, equipment criticality assessment, and reliability-centered maintenance principles. Preventive and predictive maintenance methods, including lubrication, vibration, thermography, ultrasound, oil analysis, and condition monitoring, as applicable. Equipment failure analysis, FMEA, fault-tree analysis, 5 Whys, Fishbone, A3 problem solving, and other root-cause analysis methods. Maintenance performance measures, including OEE, availability, MTBF, MTTR, planned maintenance compliance, schedule compliance, and maintenance cost per unit. CMMS systems for asset management, work-order planning, preventive maintenance, backlog control, inventory, and reporting. Electrical, mechanical, hydraulic, pneumatic, robotic, controls, PLC, and industrial automation systems, with the ability to guide technical troubleshooting and escalation. Maintenance planning and scheduling, job plans, standard work, shutdown planning, and resource loading. Spare-parts strategy, inventory optimization, repairable asset management, and supplier technical support. Lean manufacturing and continuous improvement tools, including 5S, Kaizen, TPM, visual management, standard work, and waste elimination. Project management for equipment installation, modifications, commissioning, and launch readiness. Machine safeguarding, lockout/tagout, electrical safety, contractor safety, and applicable environmental and regulatory requirements. Microsoft Office, Power BI, and Microsoft Power Apps; ability to analyze data and automate maintenance reporting and workflows.<br><br><br>Competencies:<br><br>Strong safety leadership and the ability to establish a proactive, disciplined maintenance culture. Strong technical judgment and the ability to make timely decisions during equipment failures and production interruptions. Ability to lead and influence cross-functional teams without relying solely on direct authority. Clear and effective communication of technical information to leadership, engineers, skilled trades, production teams, and external suppliers. Strong planning, prioritization, organization, and follow-through in a high-volume manufacturing environment. Coaching mindset with a demonstrated ability to develop salaried and hourly employees. Strong stakeholder management and relationship-building skills across manufacturing and support functions. Ability to use data and structured problem-solving to identify risk, prioritize actions, and sustain improvements. Resilience and composure when managing multiple priorities, urgent breakdowns, and changing production requirements.<br><br><br>About GM<br><br>Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.<br><br>Why Join Us <br><br>We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.<br><br>Non-Discrimination and Equal Employment Opportunities<br><br>General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.<br><br>We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.<br><br>Accommodations<br><br>General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

ABOUT ABDUL LATIF JAMEEL<br>Abdul Latif Jameel… a place to realize your potential. Through Respect, Continuous Improvement, Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and success flourish. Abdul Latif Jameel is a global investor and 80-year-old network of internationally diversified businesses shaping the future of core sectors driving the global economy including, Mobility, Energy, Environmental Services, Financial Services and Health; together with land & real estate development, logistics, electronics retailing and media services. Established in 1945 Abdul Latif Jameel has a presence in more than 35 countries employing over 11,000 people from more than 85 nationalities.<br>About The Role<br>Provide senior change leadership for the end-to-end SAP Success Factors program, ensuring employees, managers, HR, payroll, IT, security, and business leaders understand, adopt, and sustain new processes, roles, data responsibilities, and digital ways of working. The role will convert program outcomes into an evidence-based ADKAR change plan and lead its execution across rollout waves. The initial priority is Italy, Poland, and the United Kingdom, followed by Algeria, Spain, China, and Japan. The consultant will report to the Program Manager and partner closely with functional, integration, data, payroll, testing, training, communications, country, legal/privacy, and support teams.<br>KEY ACCOUNTABILITIES<br>• Develop and own the integrated change-management and adoption strategy aligned with program outcomes, SAP Activate, delivery releases, country plans, deployment waves, and business benefits.• Lead change-impact and readiness assessments covering processes, roles, organization, policy, controls, data ownership, security/RBP, manager and employee experience, integrations, payroll, reporting, and support model.• Build and maintain stakeholder maps, influence assessments, sponsorship plans, engagement roadmaps, change personas, country segmentation, and a credible change-agent/champion network.• Coach the Program Manager, executive sponsors, HR leadership, country leaders, Product Owners, workstream leads, and people managers on visible sponsorship, role-modeling, resistance management, and reinforcement.• Own the program communications strategy and calendar, ensuring messages are audience-specific, timely, consistent, locally appropriate, translated where required, and linked to clear calls to action.• Lead the learning and capability strategy, including training-needs analysis, curricula, role-based journeys, materials, train-the-trainer, delivery logistics, attendance, knowledge checks, and post-training reinforcement.• Integrate change activities into release, sprint, testing, cutover, and hypercare plans; ensure business readiness and adoption risks inform go/no-go decisions and stabilization priorities.• Establish adoption analytics and reporting, diagnose weak adoption or resistance, agree targeted interventions, and track benefits and behavioral sustainment after go-live.• Manage the change workstream plan, team, budget, vendors, deliverables, RAID, dependencies, decisions, quality, reporting, and escalation within delegated authority.• Ensure change deliverables, approvals, evidence, lessons learned, local adaptations, operating procedures, and handover materials are complete and audit-ready.<br>Geographic Scope<br>Phase 1 — priority: Italy, Poland, United Kingdom. Lead discovery, impact assessment, stakeholder alignment, communications, training, readiness, adoption measurement, go-live reinforcement, and country change networks. Phase 2 — extension: Algeria, Spain, China, Japan. Adapt the global change framework using lessons learned while addressing language, culture, labor relations, privacy, regulatory, localization, and operating-model requirements.<br>QUALIFICATIONS & EXPERINCE<br>• Bachelor’s degree (or recognized equivalent) in Organizational Psychology, Human Resources, Business Administration, Communications, Education, Information Systems, or a closely related discipline is mandatory; a relevant master’s degree is advantageous.• Current Prosci Change Management Practitioner certification, or equivalent formal certification demonstrating practical mastery of the ADKAR methodology, is mandatory.• Typically 8–12+ years of organizational change-management experience, including at least 5 years leading change for enterprise HR, ERP, cloud, or digital transformations.• Minimum four full-cycle transformation implementations with substantial responsibility from strategy and design through deployment, hypercare, adoption measurement, reinforcement, and benefits sustainment; at least two as Change Lead/Change Management Leader.• Demonstrable experience leading change for SAP Success Factors, SAP HCM, HR operating-model, payroll, or comparable global HR technology programs.• Strong practical experience with ADKAR assessments and interventions across Awareness, Desire, Knowledge, Ability, and Reinforcement, supported by measurable evidence rather than communications-only delivery.• Demonstrable multi-country delivery experience; Italy, Poland, and United Kingdom experience is strongly preferred, with Algeria, Spain, China, and/or Japan advantageous.• Experience engaging executive sponsors, people managers, employees, HR, IT, payroll, legal/privacy, security, works councils/employee representatives, vendors, and distributed country teams.• Professional English communication and executive presentation skills; additional languages relevant to the rollout countries are advantageous.• Ability to travel to rollout locations and work across European, North African, and Asian time zones as agreed for the engagement.<br>Mandatory Hands-on Skills ADKAR execution--Baseline and pulse assessments; barrier diagnosis; targeted interventions; evidence across Awareness, Desire, Knowledge, Ability, and Reinforcement. Change strategy--Change vision, principles, roadmap, governance, resourcing, budget, country deployment model, benefits alignment, risk and dependency management. Impact & readiness--Process/role/organization/data/technology impacts; audience segmentation; readiness criteria; heatmaps; action plans; go/no-go evidence. Sponsorship & stakeholders--Sponsor roadmap, coaching, influence mapping, engagement, manager enablement, change network, resistance identification and resolution. Communications--Audience-led narrative, message architecture, multichannel calendar, localization, approvals, campaign delivery, feedback and effectiveness measurement. Learning & capability--Training-needs analysis, curricula, role-based content, train-the-trainer, logistics, knowledge checks, proficiency assessment, job aids and reinforcement. Adoption analytics--Survey design, sentiment, participation, proficiency, usage, behavior, support, compliance and benefit indicators; dashboards and intervention tracking. Program leadership--Workstream plan, RAID, dependencies, vendors, quality, budget, reporting, facilitation, Agile/SAP Activate integration, cutover and hypercare.<br>Preferred Skills & Certifications• Prosci Advanced Change Practitioner, Prosci Train-the-Trainer, Change Management Institute (CMI), ACMP Certified Change Management Professional (CCMP), or equivalent advanced credential.• SAP Success Factors certification or formal training in Employee Central, Platform, Performance & Goals, Learning, Integration, or another relevant module.• SAP Activate, PMI-ACP, Scrum, SAFe, Agile PM, PMP, PRINCE2, learning-design, facilitation, coaching, or organizational-development certification.• Experience with Success Factors role-based experiences, People Profile, workflows, security/RBP, identity/SSO, integrations, data migration, payroll/downstream processes, testing, release, and support impacts.• Experience with tools such as Jira, Azure Dev Ops, Walk Me, SAP Enable Now, Qualtrics, Microsoft 365, Share Point, Teams, learning platforms, survey tools, or equivalent. Leadership & Stakeholder Competencies• Strategic leadership: links business outcomes, system delivery, operating-model change, people impacts, adoption, and benefit realization.• Executive influence: earns sponsor commitment, challenges constructively, frames clear choices, and secures timely decisions without relying on formal authority.• Empathy and cultural intelligence: understands varied employee experiences and adapts approaches across functions, countries, languages, cultures, and levels of seniority.• Facilitation and coaching: leads difficult workshops, equips managers and change agents, resolves resistance, and builds sustainable internal capability.• Evidence-based judgment: uses qualitative and quantitative insight to prioritize interventions, report honestly, and distinguish activity from adoption.• Resilience and integrity: remains credible during ambiguity, resistance, testing pressure, cutover, and executive scrutiny while protecting confidential employee information.<br>WHY JOIN ABDUL LATIF JAMEEL<br>Set up business from ground. Be part of a globally respected, family-owned organization with 80 years of pioneering history Work across diverse cultures and geographies with real international exposure Join a people-first culture built on Respect, Continuous Improvement, Pioneering Spirit, and Empowerment<br>READY TO MAKE YOUR MARK?<br>If you are ready to grow, contribute, and realize your potential within one of the region's most respected organizations — we would love to hear from you. Apply now!

HCLTECHHCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040. To learn more about how we can supercharge progress for you, visit www.hcltech.comNote: Candidates must be eligible to work in Egypt. Fluent in Arabic and English.<br>Job Summary:As a member of the Site Services team the candidate will provide high quality support with very good customer service, technical expertise and timeliness. This position has frequent contact with users, peers and managers primarily face to face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands-on support to other IT teams including but not limited to Audio Visual, Network, Server and print services.<br>Essential Duties and Responsibilities Researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards. Follows up with user to ensure problem is resolved satisfactorily. Acquires and maintains knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users. Develops and provides technical coaching and mentoring to other desktop services staff and company associates. May act as product liaison for major products, working with other areas of IT, other departments and third-party vendors to solve technical issues as needed. Installs new or upgraded hardware/software as assigned via service requests. Coordinates installation with the user and follows up to insure customer satisfaction. Must be able to manually lift up to thirty (30) pounds when moving and repositioning personal computers and ancillary equipment. Provide accurate and timely logging of customer incidents and tasks to meet agreed upon service levels. Demonstrate initiative and act independently to resolve problems. Participate as a member of the rotating IT on-call team that provides 24 hour support to internal customers. Not all sites require on-call participation. Participate in team projects as requested. Management of onsite AV Technical Management, including configuration & installation of AV devices Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer Coordinate with AV equipment OEMs for resolution/workarounds, when required Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations Interact with client Customer Help Desk ticketing system to respond to end user requests Coordinates with client staff to determine AV basic infrastructure requirements for any new conference room or media design Setup and breakdown of all onsite meetings Daily system testing to ensure equipment and room functionality Responsible for escalating all “next level” break fix issues to their manager for resolution Perform remote testing for local and regional offices Ensure all AVS spaces are presentable for use Polycom AV equipment management and configuration Videoconferencing experience including operation, call set-up and equipment Establishing and testing of individual and group VC sessions, i.e. meeting support, including consultation of users on best possible connection type<br>Skills and Abilities Customer focused – Customer is #1 Attitude Personal accountability for results Detail oriented Strong analytical and troubleshooting skills High integrity Minimum of 2 years’ technical experience in providing Deskside Support PC hardware repair (Dell/HP), Windows system support, OS X Support Software installation/troubleshooting Performing Tech Refresh Mobile device support (i OS/i Phone/i Pads) – excluding warranty hardware repair Networking Asset tracking Stock room management Basic support in Video conferencing equipment Must have experience in working with third party client managed mobile applications. Experience in Mobile Device Management and Mobile Application Management. ( i Phone and Android ) Hands on Experience in server side maintenance like upgrading and patching activities. Candidate should have knowledge over MS Access , Service Now, Sql Server. Experience in working on Intune and Blackberry UEM.<br>Education / Expertise Technical degree with 2 years of technical experience; or high school diploma/GED with 3 years of technical experience. Minimal 1 years of experience in hardware, software and networking implementation and troubleshooting in a Helpdesk or Deskside Support environment. Must possess established customer service skills through 2 years of professional customer service experience. Technical Certification in the similar field will be an added advantage Ability to manage multiple priorities and follow through on projects to completion. Ability to work with customers and achieve successful outcomes in handling difficult situations. Proven ability to communicate effectively with a wide variety of customers by phone, in person or via e-mail. Capability to work effectively as a team member, as well as independently on multiple projects. Benefits A supportive, diverse, and global team with a brilliant culture. Competitive compensation and benefits that includes up to 21 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land. Great opportunities to make the role your own, upskill yourself and get involved with exciting projects. Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few. For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice. To know more about us visit – www.hcltech.com

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client is a digital marketing agency specializing in helping law firms strengthen their visibility, authority, and online presence. The agency supports clients across digital marketing services, including organic social media, paid social advertising, video marketing, search visibility, website development, and other digital initiatives.</p><br><p>As its Organic and Paid Social departments continue to grow, they are seeking a <strong>Meta Ads Specialist </strong>to provide hands-on production and execution support across a high-volume portfolio of law firm clients.</p><br>Role Overview<p>The <strong>Meta Ads Specialist </strong>will support both organic social media accounts and paid social campaigns, working across content research, strategy, copywriting, creative development, campaign preparation, publishing, and day-to-day execution.</p><br><p>The <strong>Meta Ads Specialist </strong>will research client businesses, identify content opportunities, develop social strategies, write captions and advertising copy, create social assets, organize production workflows, and prepare content and campaigns for quality assurance.</p><br><p>This is primarily a production and execution-focused role rather than a client-facing position. The ideal candidate is highly organized, has strong written and visual content skills, and can efficiently manage recurring deliverables across multiple client brands while maintaining accuracy and consistency.</p><br>Location<p><strong>Fully Remote | </strong>9:00 AM - 5:00 PM EST</p><br>Key ResponsibilitiesOrganic Social Media Strategy &amp; Research<ul><li><p>Research client websites, blogs, news, practice-area pages, attorney profiles, case results, awards, events, and other relevant sources to identify fresh content opportunities.</p><br></li><li><p>Identify recently published client content that can be repurposed across social media channels.</p><br></li><li><p>Develop original evergreen and practice-area-focused content when new client material is unavailable.</p><br></li><li><p>Create monthly social media content strategies based on each client's goals, services, geographic market, and brand.</p><br></li><li><p>Research unfamiliar industries and topics to identify relevant and accurate content opportunities.</p><br></li><li><p>Ensure social content remains customized to each client's positioning and objectives.</p><br></li></ul>Organic Content Creation &amp; Copywriting<ul><li><p>Write engaging, accurate, and brand-appropriate social media captions.</p><br></li><li><p>Develop strong hooks, headlines, and graphic copy for social creative.</p><br></li><li><p>Create both educational and promotional social media content.</p><br></li><li><p>Source appropriate stock photography and supporting visual assets.</p><br></li><li><p>Create social media assets using established templates and brand guidelines.</p><br></li><li><p>Develop custom social media creative when required.</p><br></li><li><p>Maintain consistency across each client's social media content while adapting messaging and creative to individual brand identities.</p><br></li></ul>Content Production &amp; Publishing<ul><li><p>Organize and load completed content into internal production and scheduling workflows.</p><br></li><li><p>Prepare assigned accounts for quality assurance review.</p><br></li><li><p>Complete edits and revisions efficiently based on QA feedback.</p><br></li><li><p>Assist with scheduling and publishing approved social media content.</p><br></li><li><p>Maintain organized account files, creative assets, links, and production documentation.</p><br></li><li><p>Manage multiple client deadlines simultaneously while maintaining quality and accuracy.</p><br></li><li><p>Follow established workflows, brand standards, and quality-control processes throughout production.</p><br></li></ul>Short-Form Video &amp; Reels Support<ul><li><p>Support short-form video and Reel production workflows.</p><br></li><li><p>Organize raw footage, topics, captions, creative direction, and supporting materials.</p><br></li><li><p>Prepare clear instructions and creative direction for video editors.</p><br></li><li><p>Help identify opportunities to repurpose client content into short-form video.</p><br></li><li><p>Coordinate video-related assets and documentation to keep production workflows organized.</p><br></li></ul>Paid Social Campaign Support<ul><li><p>Support the development of paid social campaign strategies under the direction of Paid Social leadership.</p><br></li><li><p>Research competitors, target audiences, messaging, creative trends, and advertising opportunities.</p><br></li><li><p>Develop paid social advertising concepts and creative angles.</p><br></li><li><p>Write ad copy, headlines, hooks, and calls-to-action.</p><br></li><li><p>Create and prepare static advertising creative.</p><br></li><li><p>Support video advertising concepts and asset preparation.</p><br></li><li><p>Resize and adapt creative assets for different placements and campaign requirements.</p><br></li><li><p>Organize campaign assets and creative libraries for efficient execution.</p><br></li></ul>Paid Campaign Execution &amp; QA<ul><li><p>Assist with paid social campaign builds and implementation.</p><br></li><li><p>Perform pre-launch QA across campaign and creative elements.</p><br></li><li><p>Support routine campaign execution and maintenance.</p><br></li><li><p>Assist with reporting preparation and organization of campaign performance data.</p><br></li><li><p>Make copy and creative revisions based on campaign needs and direction from Paid Social leadership.</p><br></li><li><p>Ensure campaign assets and production tasks are completed accurately and on schedule.</p><br></li><li><p>Support paid media execution without initially being responsible for independently owning campaign performance or client strategy.</p><br></li></ul>QualificationsExperience<ul><li><p>Professional experience managing or producing social media content for multiple brands or clients.</p><br></li><li><p>Experience creating educational and promotional social media content.</p><br></li><li><p>Experience managing recurring content deliverables across multiple accounts.</p><br></li><li><p>Experience working in an agency environment is preferred.</p><br></li><li><p>Experience within legal marketing or other professional-services marketing is a plus.</p><br></li><li><p>Paid social experience is preferred, although candidates with a strong organic social background and strong creative, analytical, and technical aptitude may be considered.</p><br></li><li><p>Experience managing multiple client brands simultaneously is highly preferred.</p><br></li></ul>Skills<ul><li><p>Strong copywriting, proofreading, and editing skills with the ability to produce accurate and engaging organic and paid social content.</p><br></li><li><p>Strong visual judgment with an understanding of what makes social media creative effective and engaging.</p><br></li><li><p>Comfortable using Canva or similar creative platforms to develop and adapt social media assets.</p><br></li><li><p>Able to research unfamiliar industries, services, and audiences and quickly translate findings into relevant content opportunities.</p><br></li><li><p>Strong organizational and project-management abilities with the capacity to manage a high volume of recurring monthly deliverables.</p><br></li><li><p>Excellent attention to detail and able to consistently follow client brand standards, production workflows, and quality-control processes.</p><br></li><li><p>Comfortable receiving feedback, implementing revisions accurately, and applying learnings to future work.</p><br></li><li><p>Able to work independently while collaborating closely with Organic Social and Paid Social leadership.</p><br></li><li><p>Familiar with social media scheduling platforms and content publishing workflows.</p><br></li><li><p>Familiarity with Meta Ads Manager, Facebook and Instagram advertising, or LinkedIn advertising is preferred.</p><br></li><li><p>Experience supporting short-form video, Reels, or video production workflows is valuable.</p><br></li><li><p>Comfortable using AI-assisted content development and research tools to support efficient content production.</p><br></li></ul>What Success Looks Like<ul><li><p>Assigned organic social accounts can move from research through content production and QA-ready status with limited supervision.</p><br></li><li><p>Organic content remains fresh, accurate, customized, and aligned with each client's brand.</p><br></li><li><p>Monthly content deliverables are consistently completed accurately and on schedule.</p><br></li><li><p>Account files, creative assets, production documentation, and workflows remain organized.</p><br></li><li><p>Paid Social leadership has a reliable execution partner who can translate strategic direction into campaign copy, creative assets, organized builds, and completed production tasks.</p><br></li><li><p>Campaign and content QA processes consistently catch issues before publication or launch.</p><br></li><li><p>Revisions are implemented efficiently and accurately.</p><br></li><li><p>The Social Media Specialist develops increasing ownership across organic strategy, account management, paid campaign execution, and other responsibilities as the departments scale.</p><br></li></ul>Opportunity<p>This role offers the opportunity to work as a <strong>Meta Ads Specialist</strong>, developing hands-on expertise in content strategy, copywriting, creative development, short-form video coordination, paid advertising, campaign execution, and social media production.</p><br><p>As the Social Media departments continue to scale, the role may expand into greater account ownership, strategic responsibilities, campaign execution, and leadership opportunities.</p><br><p>For someone who enjoys doing the hands-on work — researching, writing, creating, building, organizing, troubleshooting, and bringing content and campaigns across the finish line — this role provides the opportunity to make a meaningful contribution across a growing portfolio of clients.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Overview</b><br><p>MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable advantage, driving growth that outpaces the market.</p><br><p>As a Partner Success Manager (PSM) in FastTrack, you will help accelerate customer outcomes by enabling, guiding, and scaling partner-led delivery across Microsoft cloud solutions. You will work closely with partners, customers, field teams, engineering, and FastTrack stakeholders to ensure partners are equipped to deliver high-quality onboarding, deployment, adoption, and value-realization experiences. Partner Success Managers serve as trusted advisors and operational connectors, helping partners remove delivery blockers, improve execution quality, and drive consistent customer success at scale.&nbsp;</p><br><p>This role is for individuals who thrive in ambiguity, build relationships, operate across diverse stakeholders, and can connect partner execution to customer business outcomes. Success requires customer obsession, partner empathy, program management skills, technical curiosity, and the ability to influence across organizations without direct authority.</p><br><p>Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</p><br><br><b>Responsibilities</b><br><p>What You’ll Do&nbsp;</p><br><p>Accelerate customer adoption of Microsoft solutions by enabling partner-led delivery motions across FastTrack programs.&nbsp;</p><br><p>Partner with customers, field teams, partners, engineering, and delivery stakeholders to drive successful onboarding, deployment, adoption, and consumption outcomes.&nbsp;</p><br><p>Serve as the primary partner success lead, coordinating cross-functional efforts that improve delivery quality, reduce friction, and help customers realize value faster.&nbsp;</p><br><p>Support partner readiness across Microsoft technologies, including Microsoft 365, Copilot, Security, Endpoint Management, Windows 365, Teams, Identity, and future AI-driven solutions.&nbsp;</p><br><p>Identify partner delivery blockers, operational gaps, and customer risks, then work across teams to remove barriers and improve execution.&nbsp;</p><br><p>Drive consistent partner engagement motions that improve customer readiness, delivery predictability, and overall partner performance.&nbsp;</p><br><p>Leverage data, insights, automation, and AI to monitor delivery health, identify trends, and improve scale, efficiency, and customer outcomes.&nbsp;</p><br><p>Capture partner and customer feedback that helps shape FastTrack programs, partner enablement, delivery playbooks, and Microsoft product experiences.&nbsp;</p><br><p>Contribute to repeatable practices, scalable guidance, partner enablement assets, and operational improvements that accelerate customer success globally.&nbsp;</p><br><p>What Success Looks Like&nbsp;<br>Our FY27 strategy centers on helping customers move from deployment to meaningful business value through scalable, partner-enabled delivery. Partner Success Managers play a critical role in delivering that vision by ensuring partners are ready, aligned, and accountable for helping customers adopt Microsoft AI, Copilot, Security, Endpoint, and productivity platforms at scale.&nbsp;</p><br><p>Successful candidates:&nbsp;</p><br><p>Demonstrate agility and can quickly develop expertise across emerging technologies, partner motions, and customer scenarios.&nbsp;</p><br><p>Balance program management discipline with customer engagement, partner enablement, and business impact.&nbsp;</p><br><p>Thrive in dynamic environments where priorities evolve alongside product innovation and customer needs.&nbsp;</p><br><p>Build trusted relationships across partners, customers, field teams, engineering, and internal stakeholders.&nbsp;</p><br><p>Influence without authority and effectively lead through collaboration, clarity, and accountability.&nbsp;</p><br><p>Use data and insights to identify risks, improve delivery quality, and scale successful partner practices.&nbsp;</p><br><p>Continuously look for opportunities to simplify execution, improve partner readiness, and accelerate customer time-to-value.&nbsp;</p><br><p>Embrace a growth mindset and serve as a catalyst for learning, innovation, and operational excellence.&nbsp;</p><br><p>Preferred Experience&nbsp;</p><br><p>Customer Success, partner management, consulting, technical account management, onboarding, deployment, or support experience.&nbsp;</p><br><p>Experience working with enterprise customers, Microsoft partners, and complex technical delivery environments.&nbsp;</p><br><p>Knowledge of Microsoft cloud technologies, including Microsoft 365, Copilot, Security, Endpoint Management, Identity, productivity platforms, or AI solutions.&nbsp;</p><br><p>Proven ability to manage multiple priorities, stakeholders, partners, and customer scenarios simultaneously.&nbsp;</p><br><p>Communication, program management, relationship-building, and executive engagement skills.&nbsp;</p><br><p>Demonstrated ability to identify delivery risks, remove blockers, and drive accountability across cross-functional teams.&nbsp;</p><br><p>Experience developing scalable guidance, partner enablement materials, playbooks, or operational practices.&nbsp;</p><br><p>Ability to adapt quickly to evolving technologies, partner models, and business priorities.&nbsp;</p><br><p>Why Join Us?&nbsp;<br>You will join a global team at the forefront of Microsoft’s AI transformation journey. As part of the Global Consumption &amp; Delivery Acceleration organization, you’ll help customers move from technology adoption to measurable business value by enabling partners to deliver with consistency, quality, and speed. You’ll work across some of Microsoft’s most strategic growth areas, helping scale customer success through partner ecosystems, repeatable delivery practices, and outcome-focused execution.&nbsp;</p><br><p>Mission: Accelerate customer adoption and consumption by enabling partner-led delivery excellence, removing execution barriers, improving customer outcomes, and helping customers realize value from Microsoft’s latest innovations faster.</p><br><br><b>Qualifications</b><br><p>Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field and of technical consulting, information technology (IT) administration, support, project management, customer success management, IT customer-facing experience OR equivalent experience.</p><br><p>Preferred Qualifications:<br>Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field and of technical consulting, information technology (IT) administration, technical program/product management, support, project management, customer success management, IT customer-facing experience OR equivalent experience.</p><br><p>- Experience with managing projects in relevant technologies (e.g., cloud, infrastructure, Microsoft platform).<br>- Project management experience.<br>- Relationship management or customer success experience.<br>- IT related customer-facing experience.</p><br> <br><p>Onboarding Mgmt IC4 - The typical base pay range for this role across Romania is lei 199,400.00 - lei 347,800.00 per year. Certain roles may be eligible for benefits and other compensation. </p><br> <p>Find additional benefits and pay information here:<br>https://careers.microsoft.com/v2/global/en/corporate-pay/romania-corporate-pay.html</p><br><br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><br><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <b><u>requesting accommodations.</u></b></p><br> </div>

<p><h4>Job summary</h4> <p>As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.</p> <p>The Executive Butler is a department head with responsibility for the successful functioning and delivery of our critical and differentiating butler services to guests. You set the tone for and are primarily accountable to providing a seamless face to the guest pre-arrival, during the guest stay and at departure. Butler services are accomplished by directly managing the Butler team – comprised of Butlers and Butler Valets – and strong coordination with other departments. The Executive Butler leads by working to continually improve guest and associate satisfaction, and maximize the financial performance of the department.</p> <p>While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Executive Butler’s success is rooted in a deep passion for service, uncompromising standards, leadership excellence, the ability to anticipate needs, impeccable interpersonal skills and technology skills to successfully lead the Butler program.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 2 years of experience in butler services, guest relations, or related professional area; completion of a formal butler training program.</li> <li>OR</li> <li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; completion of a formal butler training program; no work experience required.</li> </ul> <h4>Core work activities</h4> <h4>Managing butler services</h4> <ul> <li>Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis. This includes all pre-arrival activities, Butler Service Desk operations, and Butler staff in order to provide a seamless butler program for guests.</li> <li>Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirement.</li> <li>Manages VIP guests’ schedules as appropriate to support potential needs.</li> <li>Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible.</li> <li>Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey.</li> <li>Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals to produce desired results.</li> <li>Obtains list of check-ins and VIP guests both to prepare work assignments for the Butler team.</li> <li>Keeps the Butler team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li> <li>Encourages and builds mutual trust, respect, and cooperation among departments such as Front Office and Housekeeping whose touch points intersect with butler services and Butler team members.</li> <li>Serves as a role model to demonstrate appropriate behaviors and sets the bar for execution of butler services through training and mentorship.</li> <li>Continuously strives with the team to provide the bespoke and uncompromising services.</li> <li>Supports and trains other departments who deliver on signature services (e.g., housekeeping, room inspections, delivery).</li> </ul> <h4>Supporting management of front desk team</h4> <ul> <li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li> <li>Encourages and builds mutual trust, respect, and cooperation among team members.</li> <li>Serving as a role model to demonstrate appropriate behaviors.</li> <li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li> <li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li> <li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li> </ul> <h4>Guest relations</h4> <ul> <li>Sets the standard and tone for how Butler team members drive guest relations.</li> <li>Coaches team members to recognize and build rapport with guests.</li> <li>Establishes processes to obtain guest preferences and proactively anticipate guest needs and requirements.</li> <li>Verifies Butler teams manage guests’ schedules to anticipate potential needs.</li> <li>Verifies Butler teams maintain a high level of privacy, discretion and confidentiality on behalf of guests when possible.</li> <li>Verifies Butler teams address guests' service needs in a professional, positive, and timely manner, consistent with company policy.</li> <li>Fosters positive guest relations by coaching team members to actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.</li> <li>Assists other employees to verify proper coverage and prompt guest service.</li> </ul> <h4>Managing departmental costs</h4> <ul> <li>Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.</li> <li>Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.</li> <li>Supervises and approves the budgeting and ordering of product and supplies in support of butler services.</li> <li>Manages departmental budget in such a way that the overall property financial goals are met, and supporting staff are educated on relevant details as appropriate.</li> </ul> <h4>Conducting human resources activities</h4> <ul> <li>Interviews, hires and develops Butler team members with the appropriate skills to meet the business needs of the operation.</li> <li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li> <li>Reviews staffing levels and modifies as appropriate so that butler services are delivered at the expected level, balanced with meeting financial and operational objectives. In reviewing staffing levels, creates monthly/weekly schedules, meeting departmental and individuals’ needs. Includes control of attendance by using software used by Human Resources Department.</li> <li>Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team.</li> <li>Verifies recognition of employees is taking place across areas of responsibility.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.</p> <p>We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Job summary</h4> <p>As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.</p> <p>The Executive Butler is a department head with responsibility for the successful functioning and delivery of our critical and differentiating butler services to guests. You set the tone for and are primarily accountable to providing a seamless face to the guest pre-arrival, during the guest stay and at departure. Butler services are accomplished by directly managing the Butler team – comprised of Butlers and Butler Valets – and strong coordination with other departments. The Executive Butler leads by working to continually improve guest and associate satisfaction, and maximize the financial performance of the department.</p> <p>While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Executive Butler’s success is rooted in a deep passion for service, uncompromising standards, leadership excellence, the ability to anticipate needs, impeccable interpersonal skills and technology skills to successfully lead the Butler program.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 2 years of experience in butler services, guest relations, or related professional area; completion of a formal butler training program.</li> <li>OR</li> <li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; completion of a formal butler training program; no work experience required.</li> </ul> <h4>Core work activities</h4> <h4>Managing butler services</h4> <ul> <li>Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis. This includes all pre-arrival activities, Butler Service Desk operations, and Butler staff in order to provide a seamless butler program for guests.</li> <li>Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirement.</li> <li>Manages VIP guests’ schedules as appropriate to support potential needs.</li> <li>Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible.</li> <li>Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey.</li> <li>Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals to produce desired results.</li> <li>Obtains list of check-ins and VIP guests both to prepare work assignments for the Butler team.</li> <li>Keeps the Butler team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li> <li>Encourages and builds mutual trust, respect, and cooperation among departments such as Front Office and Housekeeping whose touch points intersect with butler services and Butler team members.</li> <li>Serves as a role model to demonstrate appropriate behaviors and sets the bar for execution of butler services through training and mentorship.</li> <li>Continuously strives with the team to provide the bespoke and uncompromising services.</li> <li>Supports and trains other departments who deliver on signature services (e.g., housekeeping, room inspections, delivery).</li> </ul> <h4>Supporting management of front desk team</h4> <ul> <li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li> <li>Encourages and building mutual trust, respect, and cooperation among team members.</li> <li>Serving as a role model to demonstrate appropriate behaviors.</li> <li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li> <li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li> <li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li> </ul> <h4>Guest relations</h4> <ul> <li>Sets the standard and tone for how Butler team members drive guest relations.</li> <li>Coaches team members to recognize and build rapport with guests.</li> <li>Establishes processes to obtain guest preferences and proactively anticipate guest needs and requirements.</li> <li>Verifies Butler teams manage guests’ schedules to anticipate potential needs.</li> <li>Verifies Butler teams maintain a high level of privacy, discretion and confidentiality on behalf of guests when possible.</li> <li>Verifies Butler teams address guests' service needs in a professional, positive, and timely manner, consistent with company policy.</li> <li>Fosters positive guest relations by coaching team members to actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.</li> <li>Assists other employees to verify proper coverage and prompt guest service.</li> </ul> <h4>Managing departmental costs</h4> <ul> <li>Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.</li> <li>Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.</li> <li>Supervises and approves the budgeting and ordering of product and supplies in support of butler services.</li> <li>Manages departmental budget in such a way that the overall property financial goals are met, and supporting staff are educated on relevant details as appropriate.</li> </ul> <h4>Conducting human resources activities</h4> <ul> <li>Interviews, hires and develops Butler team members with the appropriate skills to meet the business needs of the operation.</li> <li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li> <li>Reviews staffing levels and modifies as appropriate so that butler services are delivered at the expected level, balanced with meeting financial and operational objectives. In reviewing staffing levels, creates monthly/weekly schedules, meeting departmental and individuals’ needs. Includes control of attendance by using software used by Human Resources Department.</li> <li>Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team.</li> <li>Verifies recognition of employees is taking place across areas of responsibility.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.</p> <p>We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> <span><span>Requisition ID</span></span> <span><span>36948</span></span> <br> <span><span>Office Country</span></span> <span><span>Egypt</span></span> <br> <span><span>Office City</span></span> <span><span>Cairo</span></span> <br> <span><span>Division</span></span> <span><span>Risk Management&nbsp;&nbsp;</span></span> <br> <span><span>Contract Type</span></span> <span><span>Regular&nbsp;</span></span> <br> <span><span>Contract Length</span></span> <br> <span><span>Posting End Date</span></span> <span><span>11/08/2026&nbsp;</span></span> <br> </span><p><span><strong>Purpose of Job</strong></span></p><br> <p><span>Independently analyse and appraise risks of EBRD’s new and existing portfolio of debt transactions in the corporate sectors; identify required due diligence, recommend appropriate risk mitigation measures and transaction structures, including security, covenants, and pricing. Advise bankers and the Bank’s Committees to ensure that banking projects comply with the Bank’s sound banking mandate. The Corporate Finance Senior Risk Manager reviews portfolio projects, assigns credit ratings and communicates trends in the portfolio and lessons learned to management and peers for their broader strategic decision-making and bottom-up stress-testing. The Corporate Finance Senior Risk Manager&nbsp; is responsible to lead and coach associate risk officers, analysts and junior bankers rotating through Corporate and Project Finance Credit Risk Management Team. The Corporate Finance Senior Risk Manager may be required to deputise in the absence of the Head, Corporate Credit Risk Management Team.</span></p><br> <p><span><strong>Background</strong></span></p><br> <p><span>Risk Management is the Bank’s second line of defence, which is responsible for the independent identification, reporting and mitigation of risks. Corporate Finance Senior Risk Manager provides advice and presents recommendations to the Operations Committee, Small Business Investment Committee (SBIC)/ approves projects together with the Banking department under Delegated Authority, addressing credit concerns, remuneration, and seeks to minimise losses.</span></p><br> <p><span><strong>Accountabilities &amp; Responsibilities</strong></span></p><br> <ul> <li><span>Establish an independent and unbiased view on projects proposed to the Operations Committee / SBIC / under Delegated Authority and make clear recommendations, or approvals, on each proposal.&nbsp;</span></li> <li><span>Analyse the key risks of each proposal and advise on risk mitigation measures, structures, tenor, security, covenants and condition precedents, to the project teams via credit notes. Be versed in climate risk issues that have an effect on new and existing operations, including risk mitigation and reputational issues. Appraise the validity and reliability of key assumptions of each proposal, including via involvement in the commissioning and review of independent due diligence and travel.</span></li> <li><span>Deliver clear authoritative conclusions in the context of large volumes and tight timescales. Take responsibility for the credit risk of designated own portfolio.</span></li> <li><span>Ensure projects comply with any relevant risk guidelines, prudential limits set by the Bank, and that appropriate ratings are assigned for probability of default and loss given default. Have the ownership of Risk data in the area of responsibility.</span></li> <li><span>Exercise independent delegated authority, if granted, regarding portfolio actions (including certain waivers and amendments), and recommendations to senior management on matters requiring higher level approval (including transfers to corporate recovery, provisions and more significant restructuring, etc.).&nbsp; </span></li> <li><span><span>Lead proactive and regular monitoring of the assigned portfolio counterparties</span><span>arranged in sector clusters and countries </span><span>and market developments.&nbsp; </span><span>Actively and constructively engage with Banking and other relevant staff to </span><span>ensure adequacy of front-line monitoring, coach Banking representatives when appropriate (including </span><span>rotation in Corporate &amp; Project Finance Credit Risk Management). </span></span></li> <li><span>In liaison with other Risk Management teams lead sector portfolio reviews and provide input to portfolio stress-tests.&nbsp; Collaborate with other members of staff; especially in the Banking Department, Finance, the Office of the General Counsel, Impact and colleagues in the Resident Office to ensure effective cross-departmental and business functioning.</span></li> <li><span>Participate in various executive Bank committees - including the Operations Committee, SBIC, RiskCom etc.</span></li> <li><span>Participate and contribute positively to various initiatives within Risk Management or bank-wide.&nbsp;</span></li> <li><span>Be an agent of credit culture dissemination, including managing and mentoring of bankers on rotation.</span></li> </ul> <p><span><strong>Knowledge, Skills, Experience &amp; Qualifications</strong></span></p><br> <ul> <li><span>Relevant experience in the corporate sectors with demonstrated deal experience across various sectors.</span></li> <li><span>Influencing skills in overseeing the Banking team’s structuring of the transaction and articulation of any different views. </span></li> <li><span>Experience of structuring high yield loans and other financial instruments, in both corporate and project finance.&nbsp; </span></li> <li><span>May act as the risk expert for one or more corporate sectors and provide operational guidelines to the Banking teams and provide input into project selection and prioritisation.&nbsp; </span></li> <li><span>Proven skills and track record in autonomous decision-making capacity at a senior level in credit risk in high-risk environments.&nbsp;&nbsp; </span></li> <li><span>Deliver clear authoritative conclusions in the context of large volumes and tight timescales. Proven skills and track record in decision-making capacity in credit risk in high-risk environments.</span></li> <li><span>Strong written and spoken communication skills in English and good Excel knowledge.</span></li> <li><span>Advanced degree in finance, business, economics or equivalent on the job training.</span></li> <li><span>Demonstrate developing people management skills for junior staff under their coaching/ mentoring responsibility.</span></li> <li><span>Relevant banking and/or risk management experience is essential. </span></li> </ul> <p><span><span><strong>What is it like to work at the EBRD? / About EBRD&nbsp;</strong></span></span></p><br> <p><span><span>Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.&nbsp;&nbsp;</span></span></p><br> <p><span><span>At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.&nbsp;</span></span></p><br> <p><span><span>The EBRD environment provides you with:&nbsp;</span></span></p><br> <ul> <li><span><span>Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.&nbsp;</span></span></li> <li><span><span>A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.</span></span></li> <li><span><span>A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness.&nbsp;</span></span></li> <li><span><span>An environment that places sustainability, equality and digital transformation at the heart of what we do.&nbsp;</span></span></li> <li><span><span>A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.&nbsp;</span></span></li> </ul> <p><span><span>Diversity is one of the Bank’s core values which are at the heart of everything it does.&nbsp; As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.&nbsp;&nbsp;&nbsp;</span></span></p><br> <p><span><span>Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).&nbsp;</span></span></p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>He should be able to operate independently to provide quality work products to an engagement, to perform complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. He should have experiences and be able to apply Oracle methodology, company procedures, and leading practices. Ability and experiences on acting as the team lead on projects will be seriously taken into consideration. The successful candidate should be able to conduct C-Level communication, effective communication with management of customer organizations. The candidate should also demonstrate proven expertise to deliver functional and technical solutions on moderately complex customer engagements. Ideally, the candidate should be able to demonstrate 4-5 years of experience relevant to this position including 2 years consulting experiences and holding a university degree. Ability to build rapport with team members and clients is essential. Ability to travel across MEA as needed. We believe that different points of view are essential for innovation, and we will offer the chance to be part of an inclusive culture where individuality thrives. We aim for building sustainable relationships both internally with our colleagues, externally with our customers and the communities we are part of. What Does Oracle s Consulting Organization Do? We deliver Oracle Cloud solutions with speed, efficiency and predictability based on our vast experience of more than 1,500 successful Cloud implementations in EMEA. Over 5,500 consultants across EMEA &amp; JAPAC are passionately dedicated to ensuring Oracle Cloud success through our unparalleled experience and extensive global network. The One Oracle approach helps our clients in reducing risk and maximizing their return on investment. We look at our clients business holistically to ensure business outcomes and empower continuous innovation. The initial collaboration is through a contractor relationship with Oracle Consulting with high probabilities for converting to Oracle employee based on performance, delivery quality, ability to travel and personality of the candidate. /A /A /A /A Career Level - N/A Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That s why we re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing EMAIL_ADDRESS or by calling PHONE_NUMBER in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Career Level - N/A The Opportunity An exciting, high-profile opportunity exists to join Oracle Consulting s growing MEA Delivery team (internally known as the Pharos team) as a Supply Chain Consultant, Workstream Lead, Principal Consultant, or Senior Principal Consultant, depending on experience and qualifications. In this role, you will lead and deliver Oracle Fusion Cloud Supply Chain (SCM) implementations for customers across the Middle East and Africa (MEA). You will work closely with project leadership, solution architects, technical teams, and customer stakeholders to deliver successful business outcomes through Oracle Cloud applications. Key Responsibilities Collaborate with Project Managers and Solution Architects to plan and execute Supply Chain implementation workstreams. Analyze customer business requirements and translate them into scalable Oracle Fusion Cloud solutions. Map business requirements to Oracle Fusion Supply Chain capabilities and leading practices. Facilitate discovery, design, and solution workshops with customer stakeholders. Lead solution design activities and document functional specifications. Configure Oracle Fusion Supply Chain solutions and coordinate with local and offshore delivery teams. Support testing activities, including business process validation, conference room pilots, and user acceptance testing. Assess business and technical impacts of proposed solutions and provide recommendations. Oversee workstream deliverables, ensuring quality, scope, and timeline commitments are achieved. Manage data migration, cutover planning, and deployment activities for the assigned workstream. Support issue resolution during hypercare and transition activities following go-live. Partner with technical teams to provide functional guidance and business clarification for customizations, integrations, reports, and extensions. Deliver knowledge transfer sessions and enable customer teams for ongoing solution adoption and support. Contribute to customer satisfaction by delivering projects on time, within scope, and to a high standard of quality. What You ll Bring Your expertise, customer focus, and passion for innovation will help Oracle continue to be the world s leading cloud technology company. Required Qualifications Bachelor s degree or equivalent qualification in Business, Supply Chain, Engineering, Information Systems, or a related field. Proven experience as a Supply Chain practitioner, implementation consultant, or workstream lead. Hands-on experience implementing Oracle Fusion Cloud Supply Chain solutions, including at least three Oracle Fusion SCM modules. Strong understanding of end-to-end supply chain business processes and industry best practices. Experience supporting implementations within the UAE, KSA, and broader MEA region is highly desirable. Knowledge of integrations between Oracle Fusion SCM and surrounding enterprise applications. Strong analytical and problem-solving capabilities with the ability to understand and address complex business challenges. Experience planning and facilitating solution design workshops and stakeholder discussions. Ability to design and deliver solutions spanning multiple business processes and organizational functions</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Required Qualifications</strong> Bachelor s degree or equivalent qualification in Business, Supply Chain, Engineering, Information Systems, or a related field. Proven experience as a Supply Chain practitioner, implementation consultant, or workstream lead. Hands-on experience implementing Oracle Fusion Cloud Supply Chain solutions, including at least three Oracle Fusion SCM modules. Strong understanding of end-to-end supply chain business processes and industry best practices. Experience supporting implementations within the UAE, KSA, and broader MEA region is highly desirable. Knowledge of integrations between Oracle Fusion SCM and surrounding enterprise applications. Strong analytical and problem-solving capabilities with the ability to understand and address complex business challenges. Experience planning and facilitating solution design workshops and stakeholder discussions. Ability to design and deliver solutions spanning multiple business processes and organizational functions. Excellent presentation, communication, and stakeholder management skills. Ability and willingness to travel across the MEA region as required.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.<br>The Executive Butler is a department head with responsibility for the successful functioning and delivery of our critical and differentiating butler services to guests. You set the tone for and are primarily accountable to providing a seamless face to the guest pre-arrival, during the guest stay and at departure. Butler services are accomplished by directly managing the Butler team – comprised of Butlers and Butler Valets – and strong coordination with other departments. The Executive Butler leads by working to continually improve guest and associate satisfaction, and maximize the financial performance of the department.<br>While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Executive Butler’s success is rooted in a deep passion for service, uncompromising standards, leadership excellence, the ability to anticipate needs, impeccable interpersonal skills and technology skills to successfully lead the Butler program.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years of experience in butler services, guest relations, or related professional area; completion of a formal butler training program.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; completion of a formal butler training program; no work experience required.<br>CORE WORK ACTIVITIES<br>Managing Butler Services<br>• Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis. This includes all pre-arrival activities, Butler Service Desk operations, and Butler staff in order to provide a seamless butler program for guests.<br>• Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirement.<br>• Manages VIP guests’ schedules as appropriate to support potential needs.<br>• Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible.<br>• Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey.<br>• Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals to produce desired results.<br>• Obtains list of check-ins and VIP guests both to prepare work assignments for the Butler team.<br>• Keeps the Butler team focused on the critical components of operations to drive guest satisfaction and the desired financial results.<br>• Encourages and builds mutual trust, respect, and cooperation among departments such as Front Office and Housekeeping whose touch points intersect with butler services and Butler team members.<br>• Serves as a role model to demonstrate appropriate behaviors and sets the bar for execution of butler services through training and mentorship.<br>• Continuously strives with the team to provide the bespoke and uncompromising services.<br>• Supports and trains other departments who deliver on signature services (e.g., housekeeping, room inspections, delivery).<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Guest Relations<br>• Sets the standard and tone for how Butler team members drive guest relations.<br>• Coaches team members to recognize and build rapport with guests.<br>• Establishes processes to obtain guest preferences and proactively anticipate guest needs and requirements.<br>• Verifies Butler teams manage guests’ schedules to anticipate potential needs.<br>• Verifies Butler teams maintain a high level of privacy, discretion and confidentiality on behalf of guests when possible.<br>• Verifies Butler teams address guests' service needs in a professional, positive, and timely manner, consistent with company policy.<br>• Fosters positive guest relations by coaching team members to actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. ?<br>• Assists other employees to verify proper coverage and prompt guest service.<br>Managing Departmental Costs<br>• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.<br>• Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.<br>• Supervises and approves the budgeting and ordering of product and supplies in support of butler services.<br>• Manages departmental budget in such a way that the overall property financial goals are met, and supporting staff are educated on relevant details as appropriate.<br>Conducting Human Resources Activities&nbsp;<br>• Interviews, hires and develops Butler team members with the appropriate skills to meet the business needs of the operation.<br>• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.<br>• Reviews staffing levels and modifies as appropriate so that butler services are delivered at the expected level, balanced with meeting financial and operational objectives. In reviewing staffing levels, creates monthly/weekly schedules, meeting departmental and individuals’ needs. Includes control of attendance by using software used by Human Resources Department.<br>• Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team.<br>• Verifies recognition of employees is taking place across areas of responsibility.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.&nbsp;<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>