Contract Representative Jobs in Egypt

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized, and innovative outsourcing solutions that address the unique needs of each client. Through global coverage and deep understanding of diverse cultures and industry best practices, ETISAL International helps businesses concentrate on their core activities while enhancing service to their own customers. The company emphasizes transparency, flexibility, integrity, and a strong commitment to exceeding client expectations. ETISAL International also values human capital and invests in top-tier technologies and management standards to maintain first-class service quality.<br>Role Description The Customer Service Agent – English Account is a full-time, on-site role based in Cairo, Egypt. This position involves handling inbound and outbound customer interactions in English, responding to inquiries, resolving issues, and providing clear and accurate information about products and services. The agent will document customer interactions, follow established procedures, and escalate complex cases when required to ensure customer satisfaction and service consistency. Daily tasks include maintaining professional communication, meeting performance targets, and contributing to a positive, customer-focused environment. The role also requires collaboration with team members and supervisors to improve processes and support overall account performance.<br>Qualifications<br> Strong customer-focused skills, including Customer Service and Customer Satisfaction competencies. Experience working as Customer Service Representatives or in similar client-facing roles. Excellent Communication skills in English, both spoken and written. Basic Account Management abilities, such as tracking issues and following up on customer requests. High school diploma or equivalent; post-secondary education is an advantage. Comfort with using computers, CRM systems, and call center tools. Ability to work in shifts, handle high call volumes, and maintain professionalism under pressure. Strong problem-solving skills, attention to detail, and a commitment to ethical and inclusive service.

Company Description ZORO MISR is the world’s first fully integrated digital tourism platform, focused on delivering unique, personalized, and unforgettable travel experiences for customers worldwide. The company specializes in Egyptian tourism and travel booking, covering excursions, activities, transportation arrangements, and car rentals. A dedicated team of local guides and tourism representatives is available 24/7 to support travelers and enhance every stage of their journey. ZORO MISR leverages digital tools and local expertise to optimize the traveler experience from initial planning through to the end of their trip. Role Description The Digital Marketing Manager will oversee the planning, execution, and optimization of online marketing campaigns to grow brand awareness and drive bookings for ZORO MISR. Day-to-day tasks include managing social media channels, coordinating content and campaign calendars, monitoring performance metrics, and optimizing campaigns based on data insights. The role also involves collaborating with internal teams and external partners to generate qualified leads, improve customer engagement, and ensure consistent brand messaging across all digital touchpoints. This is a full-time, on-site role based in Qesm El Maadi. Qualifications Candidates should possess strong Digital Marketing and Marketing skills to plan and implement effective online campaigns. Candidates should possess Social Media Marketing skills to manage and grow engagement across key platforms. Candidates should possess Web Analytics skills to track performance, interpret data, and optimize campaigns. Candidates should possess Lead Generation skills to attract and convert potential customers through digital channels. Relevant qualifications such as a degree in Marketing, Business, Communications, or a related field are beneficial. Experience in travel, tourism, or e-commerce, along with strong communication and project management skills, is highly advantageous. Ability to work on-site in Qesm El Maadi, collaborate with diverse teams, and adapt quickly to changing market trends is expected.

Company Description Remal Developments is a transformative real estate company focused on turning undeveloped landscapes into vibrant, thriving communities. The organization is committed to building more than structures, creating destinations where people live, work, and connect. By combining innovative design with practical functionality, Remal Developments aims to deliver long-term value for residents and investors. The company offers a dynamic environment for professionals interested in contributing to impactful, community-focused projects. Role Description The Sales Supervisor (Real Estate) is a full-time, on-site role based in Giza, responsible for overseeing daily sales operations and supporting a high-performing sales team. The role includes managing and mentoring sales representatives, monitoring individual and team performance, and ensuring sales targets and KPIs are met. The Sales Supervisor will handle client inquiries, guide potential buyers through property options, conduct site visits, and maintain strong relationships with customers and partners. Daily tasks also involve preparing sales reports, coordinating with marketing and operations teams, supporting training activities, and ensuring that all sales processes align with company standards and regulatory requirements. Qualifications Strong analytical skills to interpret sales data, forecast trends, and support strategic decision-making. Proven team management and leadership abilities, including mentoring, performance monitoring, and conflict resolution. Excellent customer service skills, with a focus on building long-term client relationships and handling inquiries professionally. Clear and confident communication skills, including negotiation, presentation, and interpersonal capabilities. Experience in training team members, conducting sales coaching sessions, and supporting ongoing skill development. Previous experience in real estate sales or property development is highly beneficial. Ability to work on-site in Giza and adapt to a fast-paced, target-driven environment. Bachelor’s degree in Business, Marketing, Real Estate, or a related field is preferred. Familiarity with CRM systems and basic proficiency in MS Office (Word, Excel, Power Point).

Key Responsibilities-Draft standard legal correspondence, corporate resolutions, meeting minutes, and basic legal documentation under supervision.-Organize, archive, and maintain legal repositories, including NDAs, commercial contracts, and official corporate files.-Maintain updated legal trackers to monitor pending cases and operational tasks.-Provide accurate written translation between English and Arabic for correspondence, contracts, and internal communications.-Utilize MS Office (Teams, Word, Excel, Outlook), ticketing tools (e.g., Zoho Desk), and internal ERP platforms to manage legal queries and daily workflows efficiently.<br><br>Qualifications English Level: B1/B1+Fixed shift/OFF ( Sat,Sun ) Location: Abbassia Graduates3 years experience in the same fieldshift from 7am - 4pm Social, Medical insurance Salary: 13K Net Paid training period

Key Accountabilities:<br>Develop and manage the procurement strategy for indirect materials and services Ensure timely sourcing and availability of critical spares, MRO supplies, and general factory needs Coordinate with maintenance, engineering, HSE, and administration to identify and fulfill indirect requirements Negotiate contracts and agreements with local and international suppliers to optimize cost, quality, and delivery terms Negotiate pricing, contracts, and payment terms with suppliers in alignment with company policies Collaborate closely with planning, production, quality, and warehouse teams to ensure end-to-end supply efficiency<br>Academic and professional qualification<br>Bachelor’s degree in supply chain, Business, Industrial Engineering, or related field4–7 years of experience in indirect material procurement, preferably in the food or FMCG industry

Company Overview We are looking for a motivated and results-driven Business Development Engineer / Specialist to join our team and contribute to business growth by identifying new opportunities, developing strategic client relationships, and driving successful project acquisitions.<br>Key Responsibilities• Identify and develop new business opportunities.• Build and maintain strong relationships with clients, consultants, and key stakeholders.• Prepare, submit, and follow up on technical & commercial offers.• Conduct client presentations, meetings, and technical discussions.• Negotiate commercial terms and close deals while achieving business targets.• Monitor market trends, competitor activities, and potential business opportunities.• Develop and maintain a strong pipeline of prospective clients and projects.• Coordinate with internal technical, commercial, and tendering teams to ensure successful proposals.• Prepare regular reports on business development activities, opportunities, and sales performance.<br>Requirements• Bachelor’s degree in engineering or business administration.• 4–6 years of relevant experience in Business Development / Sales.• Proven experience in Construction or Lighting Services is a MUST.• Strong client network and solid knowledge of the Egyptian market.• Excellent communication, negotiation, and presentation skills.• Strong business development, sales, and relationship-management capabilities.• Target-oriented with strong analytical and problem-solving skills.• Excellent command of Microsoft Office.

We are looking for a highly motivated and results-driven German Talent Acquisition Specialist to join our team.<br>Key Responsibilities:<br>Source candidates using various platforms including job boards, social media, and networking events. Screen resumes and applications, conduct initial phone interviews, and assess candidate qualifications. Schedule and coordinate interviews with hiring managers, ensuring a smooth process for both candidates and internal stakeholders. Build and maintain a talent pool of qualified candidates for current and future hiring needs. Manage job postings, job descriptions, and ensure they align with the company’s branding and messaging. Ensure a positive candidate experience by providing timely communication and feedback throughout the hiring process. Utilize applicant tracking systems (ATS) to manage candidates, track hiring progress, and maintain recruitment metrics.<br>Qualifications:Bachelor’s degree in human resources, Business, or a related field. Fluent in German and English. Proven experience as a Talent Acquisition Specialist, Recruiter, or similar role. Experience in PBOs is preferred Strong knowledge of recruitment processes and best practices. Excellent communication, interpersonal, and negotiation skills. Strong organizational and time-management abilities. Ability to work independently and as part of a team in a fast-paced environment.

<p>Job Title: Nespresso Customer Service Specialist</p><p>Position Snapshot</p><p>Location: Cairo, Egypt</p><p>Company: Nestl Business Solutions</p><p>Full-time/Hybrid mode</p><p>Fluent in English (Level C1)</p><p>Handle customer interactions exclusively through voice calls, delivering high-quality support across B2C channels. Welcome customers and effectively identify their needs to provide tailored solutions.</p><p>Elevate customer satisfaction in every interaction, ensuring a positive and lasting impression.</p><p>Prioritize first-contact resolution to enhance the customer experience and streamline service delivery.</p><p>Ensure effective complain management by handling customer complaints with empathy and efficiency, transforming feedback into opportunities for service improvement. Advise customers and potential clients on our diverse range of products and services, fostering informed decision-making. Spark customer interest by showcasing our complete product offerings and their benefits.</p><p><strong>Desired Candidate Profile</strong></p><p>0-2 years of experience in a customer-engagement services (mandatory)</p><p>Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)</p><p>Fluent in English (C1 level)</p><p>Excellent interpersonal and communication skills</p><p>Ability to multitask effectively</p><p>Positive mindset with a strong eagerness to learn and collaborate as a team player</p><p>Strong organizational and prioritization skills to excel in a fast-paced environment</p><p>Demonstrated work ethic and respectfulness.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We re Hiring | Customer Care Delegate Specialist Location: Downtown, Cairo, Egypt Limitless Care is looking for a Customer Care Delegate to join our team and ensuring our customers' needs are met with exceptional speed and accuracy. Role Overview: You will represent Limitless Care , ensuring our customers' needs are met with exceptional speed and accuracy. Your focus will be on providing high-quality transactional support, resolving immediate issues, and consistently delivering on our brand promise to every member of our community. Key Responsibilities: Handle daily customer interactions across multiple channels (Phone, Email, Chat) with a focus on First Contact Resolution. Analyze customer issues to identify root causes and provide tailored solutions. Update and maintain accurate customer records and interaction logs in the CRM. Recognize when an issue falls outside of standard policy and escalate it to the appropriate department. Maintain up-to-date knowledge of all company products, services, and promotions.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Fresh graduates or at least 1 year of experience at TPA Exceptional communication skills with an empathetic "customer-first" mindset. Ability to work accurately under pressure in a fast-paced environment. Strong organizational skills and experience with CRM tools. A proactive approach to problem-solving</p><p></p></section>

Key Responsibilities Manage end-to-end recruitment, onboarding, and offboarding. Handle attendance, leave, payroll inputs, contracts, and employee records. Manage medical insurance and employee benefits. Handle employee relations and support performance management. Ensure HR policies and Egyptian labor-law compliance. Work closely with department managers on hiring and employee needs. Prepare and maintain HR reports and documentation. Support employee engagement and HR initiatives.<br>Requirements3–5 years of HR experience, preferably in retail, fashion, or a fast-paced environment. Strong experience in recruitment and HR operations. Good knowledge of Egyptian labor law. Experience with payroll, attendance, contracts, and employee relations. Strong communication, organization, and problem-solving skills. Proactive, hands-on, and able to work independently.<br>Join Artsy and be part of our growing team.

Key Responsibilities:<br>Manage full procurement cycle; from requisition validation and purchase order generation to goods receipt verification and invoice matching. Ensure strict compliance with official digital procurement workflow, ensuring all purchasing requests are submitted and processed exclusively through the system with all required approvals. Maintain accurate, up-to-date documentation for all purchases, purchase orders, contracts, and supplier records. Source, evaluate, and select suppliers for goods, services, and operational equipment based on quality, pricing, delivery timelines, and compliance. Prepare comprehensive Bid Comparison Matrices (technical and commercial evaluations) to support transparent decision making for management. Issue Requests for Quotations (RFQ) and Requests for Proposals (RFP) to share with vendors. Negotiate competitive pricing, payment terms, and delivery schedules without compromising quality or operational timelines. Draft, execute, and monitor Service Level Agreements (SLAs) and contracts with vendors, and service providers. Monitor supplier performance through structured KPIs and conduct periodic vendor reviews. Coordinate cross function activities with Finance, Accounts Payable, and internal stakeholders to resolve invoice discrepancies and payment holds smoothly. Ensure all purchasing activities comply with company governance rules, ethical standards, and relevant regulatory requirements. Monitor inventory levels and work with the team to ensure optimal stock levels.<br>Qualifications and Experience:<br>Bachelor’s degree in business administration, Supply Chain Management, Finance, or any related field.1–3 years of hands-on experience in procurement, purchasing, or supply chain roles. Excellent knowledge of Microsoft Office (Word, Excel, Power Point) Proficiency with ERP procurement systems. Excellent command of English Language Professional oral and written communication skills. Strong negotiation skills, analytical mindset, knowledge of contracts & SLAs.

Key Responsibilities:Prepare work contracts and social insurance for new employees. Review and maintain employee files. Track and follow up on employee attendance and departures. Process daily absences and review monthly cut-offs, including effects of absences, illnesses, injuries, surgeries, and recalls. Review financial settlements for transport and security. Register new employees, delete resigned employees, and maintain employee data. Prepare validity reports (3 months, 1 year). Prepare and process salaries, including incomes and deductions. Issue forms and follow up on humanitarian cases (operations, grants, treatment, replacements). Renew annual contracts for employees. Qualifications:Bachelor's degree in human resources, Business Administration, or a related field.1-4 years of experience in HR or a similar role, preferably in manufacturing. Excellent communication and interpersonal skills. Knowledge of labor laws and regulations. Very Good at English language. Very Good in MS Office .

Job Purpose: The Field Coordinator will administer the operational delivery of training activities across targeted governorates. The role focuses on translating approved implementation plans into field-level readiness, coordinating operational requirements, managing training session execution, and ensuring that all logistics, materials, and participant arrangements are in place ahead of each implementation cycle.<br>Core Responsibilities:<br>Field Operations and Readiness Planning:● Translate agreed implementation cycle plans into detailed governorate-level operational requirements, while ensuring absolute readiness and adherence to project timelines● Submit advance logistics and procurement requests to the Admin and Finance Specialist, while ensuring timely preparation, dispatch, and cost-efficient execution● Coordinate training content requirements and field arrangements with the team, including ToT interview processes, while ensuring seamless operational alignment prior to each implementation cycle <br>Training Execution and Field Management:● Administer the on-the-ground execution of training sessions, workshops, and field events across more than five governorates, while ensuring activities run smoothly, safely, and strictly on schedule● Coordinate directly with venue and catering service providers on-site, while ensuring high-quality delivery standards and vendor compliance with project specifications● Supervise and coordinate contracted field coordinators during peak, intensive implementation periods, while ensuring consistent delivery standards and field-team alignment<br>Stakeholder Liaison and Participant Support:● Serve as the primary operational liaison between the AUC project team and governorate-level counterparts, e.g. MoETE, NCW, and Dawwie focal points, while ensuring strong professional collaboration and smooth implementation● Provide hands-on instructional support during live sessions, e.g. registration, attendance tracking, material distribution, and on-site printing, while ensuring a seamless and high-quality participant experience<br>Financial Administration and Documentation:● Disburse per diems and field allowances to training participants on the ground, while ensuring strict compliance with approved university financial procedures and regulations● Communicate financial documentation procedures to participants and collect real-time field data, while ensuring precise verification and transparency● Maintain and archive all critical project field documentation, e.g. attendance sheets, certificate names, consent forms, photos and activity reports, while ensuring absolute data integrity and audit readiness<br>General Project Support:● Perform other project-related and administrative duties as assigned in support of project objectives<br>Qualifications:Education and Experience:● Bachelor's degree in a relevant field such as social sciences, education, psychology, or development studies● Minimum of two to three years of experience in training operations, field coordination, or program implementation in the development or social sector● Previous experience supporting Training of Trainers (ToT) or cascade training programs is highly advantageous<br>Skills:● Strong organizational, planning, and coordination skills● Knowledge of monitoring and evaluation processes and documentation● Strong written and verbal communication skills● Proficiency in Microsoft Office applications● Excellent command of English and Arabic● High attention to detail and ability to manage multiple tasks simultaneously● Ability to work collaboratively with diverse internal and external stakeholders<br>This position is open until August 27, 2026. Placement is based on the candidate’s experience and skills. Only candidates who make it to the short list will be contacted.<br>"The American University in Cairo is an equal opportunity employer. We celebrate diversity and arecommitted to creating an inclusive environment for all employees. Individuals with disabilities areencouraged to apply."<br>“We thank all individuals who have expressed interest in working at The American University in Cairo.”

Job Purpose:<br><br>Lead and grow the company's Pre-Owned (used cars) business end-to-end, sourcing, pricing, inventory, and sales performance, across all brands and locations. Own the P&L for used cars, build a scalable and profitable operation, and develop a high-performing sales leadership team.<br><br>Key Responsibilities:<br><br>Set the strategic direction and P&L targets for the pre-owned vehicle business across all brands and locations Develop sourcing, pricing, and appraisal strategies to optimize inventory turnover, margin, and aging Build and lead a multi-site pre-owned sales organization, including sales managers, appraisers, and sales representatives Own volume, revenue, and profitability targets for used cars, and report performance and forecasts to senior leadership Define inventory acquisition channels (trade-ins, auctions, direct buy) and set reconditioning and quality standards Partner with Finance on inventory valuation, aging provisions, and floor-plan/working-capital management for used stock Collaborate with Marketing and Digital on pricing strategy, online listings, and demand generation for pre-owned vehicles Establish and monitor KPIs (days-to-sale, gross margin per unit, inventory turn, customer satisfaction) across all sites Ensure compliance with vehicle inspection, warranty, and regulatory standards across pre-owned operations Coach and develop sales teams, driving a high-performance, customer-centric culture Identify growth opportunities, including new sourcing partnerships, digital sales channels, and expansion into new locations<br><br>Requirements<br><br>Title: Pre-Owned Sales Director<br><br>Job Purpose:<br><br>Lead and grow the company's Pre-Owned (used cars) business end-to-end, sourcing, pricing, inventory, and sales performance, across all brands and locations. Own the P&L for used cars, build a scalable and profitable operation, and develop a high-performing sales leadership team.<br><br>Key Responsibilities:<br><br>Set the strategic direction and P&L targets for the pre-owned vehicle business across all brands and locations Develop sourcing, pricing, and appraisal strategies to optimize inventory turnover, margin, and aging Build and lead a multi-site pre-owned sales organization, including sales managers, appraisers, and sales representatives Own volume, revenue, and profitability targets for used cars, and report performance and forecasts to senior leadership Define inventory acquisition channels (trade-ins, auctions, direct buy) and set reconditioning and quality standards Partner with Finance on inventory valuation, aging provisions, and floor-plan/working-capital management for used stock Collaborate with Marketing and Digital on pricing strategy, online listings, and demand generation for pre-owned vehicles Establish and monitor KPIs (days-to-sale, gross margin per unit, inventory turn, customer satisfaction) across all sites Ensure compliance with vehicle inspection, warranty, and regulatory standards across pre-owned operations Coach and develop sales teams, driving a high-performance, customer-centric culture Identify growth opportunities, including new sourcing partnerships, digital sales channels, and expansion into new locations<br><br>Requirements:<br><br>Bachelor's degree in Business Administration, Marketing, or related field; MBA is a plus15+ years of progressive experience in automotive sales, with significant exposure to pre-owned/used car operations Proven track record leading multi-site sales teams and owning P&L responsibility Strong commercial acumen in inventory management, pricing strategy, and margin optimization Excellent leadership, negotiation, and stakeholder management skills Data-driven decision-making with strong command of sales KPIs and reporting Excellent written and verbal communication skills

Role Requirements:Bachelor's degree or equivalent qualification. Previous experience in data entry, travel operations, contracting, is preferred. (Juniper Experience is a must) Excellent attention to detail and accuracy when reviewing and entering data. Ability to analyze contracts and extract key information while ensuring compliance with company guidelines. Good understanding of hotel contracting terminology, including meal plans, occupancy, allotments, cancellation policies, promotions, and market types. Proficiency in Microsoft Office, particularly Excel, and the ability to work with internal systems and databases. Strong organizational and time management skills, with the ability to manage multiple contracts and meet deadlines. Ability to identify discrepancies, missing information, and data inconsistencies, and communicate them effectively to the relevant Deps. Good communication skills for coordinating with Contracting Executives and internal teams. Basic analytical and problem-solving skills to ensure data quality and accuracy. Ability to work independently as well as collaboratively within a team. Very Good command of written and spoken English.

Role Requirements:Bachelor's degree or equivalent qualification. Previous experience in data entry, travel operations, contracting, is preferred. (Juniper Experience is a must) Excellent attention to detail and accuracy when reviewing and entering data. Ability to analyze contracts and extract key information while ensuring compliance with company guidelines. Good understanding of hotel contracting terminology, including meal plans, occupancy, allotments, cancellation policies, promotions, and market types. Proficiency in Microsoft Office, particularly Excel, and the ability to work with internal systems and databases. Strong organizational and time management skills, with the ability to manage multiple contracts and meet deadlines. Ability to identify discrepancies, missing information, and data inconsistencies, and communicate them effectively to the relevant Deps. Good communication skills for coordinating with Contracting Executives and internal teams. Basic analytical and problem-solving skills to ensure data quality and accuracy. Ability to work independently as well as collaboratively within a team. Very Good command of written and spoken English.

We're hiring: Influencer Marketing Manager Arabhardware Group is looking for an experienced Influencer Marketing Manager to own and grow our influencer operation across the MENA region.<br>What you'll do:Receive and interpret client campaign briefs to identify the right influencer profiles. Research, source, and shortlist influencers across platforms (You Tube, Instagram, Tik Tok, X). Negotiate fees, contracts, and deliverables with influencers. Manage influencer relationships and ensure timely content delivery. Coordinate payments and invoicing. Track campaign performance and report results to clients. Own and continuously grow our internal influencer database across tech, gaming, and lifestyle.<br>What we're looking for:3+ years in influencer marketing or talent management. An active creator network in the MENA / GCC region (non-negotiable). Experience building or managing a structured influencer database. A proven track record running campaigns independently. Strong negotiation skills across rates, contracts, and exclusivity. Arabic & English fluency, written and spoken.<br>Location: Mall of Arabia - 6th October Full-Time - Hybrid Fridays & Saturdays off

We’re expanding our team at Enterprise Technology Solutions, so we’re hiring “Sales Account Manager”<br>Main Responsibilities• Strong understanding of the public sector customer segment, market dynamics, public sector contracts, and requirements.* Identify and pursue new business opportunities by actively prospecting and engaging with potential clients.* Collaborate with internal teams, including pre-sales team to deliver comprehensive solutions to clients.* Prepare and deliver sales presentations & proposals to potential clients.- Negotiate and finalize contracts, terms, and agreements with clients, ensuring mutually beneficial outcomes.* Stay up to date with industry trends, market developments, and competitive offerings.<br>Qualifications:• Minimum 1-3 years’ experience in system integration field is a MUST.• Bachelor’s Degree is a MUST.• Strong negotiation and closing skills.<br>????Work location: Sheraton.<br>If you are ready to advance your career, please submit your CV to hr@enterprisets.com and include the job title in the subject line.

Location: El Sheikh Zayed City (Company Warehouse – Adjacent to Head Office)<br>Employment Type: Full-time | On-site<br><br>About Rosemary Paris<br>Rosemary Paris is a leading Egyptian retail brand specializing in premium perfumes and fragrances. We are committed to delivering exceptional products and an outstanding customer experience through both our retail stores and online sales channels.<br><br>Position Overview<br>We are looking for a highly organized and detail-oriented Online Sales Coordinator to oversee our day-to-day online sales operations. This role is responsible for coordinating customer orders across all online platforms, managing order fulfilment, liaising with shipping partners, and ensuring a seamless customer experience from order placement to delivery.<br><br>Key Responsibilities<br>Manage and process online orders received through the website, social media platforms, and Whats App. Coordinate daily with customer service representatives and content moderators to ensure smooth order handling. Prepare, organize, and monitor customer orders within the warehouse. Coordinate with shipping and logistics partners to ensure timely deliveries. Track shipments, resolve delivery issues, and update customers on order status when needed. Monitor inventory availability for online orders and ensure accurate stock allocation. Handle returns and exchanges in accordance with company policies. Maintain accurate order records and prepare daily, weekly, and monthly sales reports. Identify operational challenges and recommend improvements to enhance efficiency and customer satisfaction. Ensure compliance with company procedures and service standards.<br>Qualifications<br>Bachelor's degree in Commerce, Business Administration, Management, or a related field.1–3 years of experience in e-commerce, online sales coordination, order fulfilment, or a similar role. Excellent organizational and multitasking skills. Strong attention to detail and problem-solving abilities. Proficiency in Microsoft Office, particularly Excel. Experience working with shipping companies and logistics providers is highly preferred. Strong communication and interpersonal skills. Experience in the retail, perfume, fashion, or e-commerce industry is an advantage.<br>What We Offer<br>Competitive salary package. Medical Insurance. Social Insurance. Transportation provided within 6th of October City. Career growth and development opportunities. Professional, collaborative, and supportive work environment.<br>How to Apply<br>Please send your CV with the subject line "Online Sales Coordinator" to:<br>so.ahmed@rosemaryperfumes.com<br>Whats App: 01201361226

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized, and innovative outsourcing solutions that address the unique needs of each client and their customers. With strong global coverage and deep cultural understanding, ETISAL International integrates industry best practices and advanced technologies into its operations. The company emphasizes transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International values human capital and is committed to first-class quality in every client partnership.<br>Role Description The Bilingual Customer Service Agent | B1+ is a full-time, on-site role based in Cairo, Egypt. In this position, the agent responds to customer inquiries via phone, email, and chat, providing accurate information and timely solutions in both languages required by the business. Daily responsibilities include handling service requests, resolving complaints, documenting interactions in the system, and following up to ensure customer satisfaction. The agent will adhere to call center procedures, service level agreements, and quality standards, while maintaining a professional, courteous, and empathetic approach. This role also involves collaborating with team members and supervisors to improve processes and enhance the overall customer experience.<br>Qualifications<br> Strong customer-facing skills, including experience as Customer Service Representatives and in Customer Service roles. Ability to provide effective Customer Support and maintain high levels of Customer Satisfaction. Demonstrated focus on Customer Experience, with a commitment to service quality and continuous improvement. B1+ or higher proficiency in the required second language, along with clear and professional communication skills. Ability to work on-site in Cairo, Egypt, with flexibility for shift-based schedules as needed. Comfort using computer systems, CRM tools, and call center software, with attention to accurate data entry. Problem-solving mindset, resilience under pressure, and a positive, team-oriented attitude. Previous call center or BPO experience is an advantage; relevant education or training in communication, business, or related fields is beneficial.