Contract Representative Jobs in Egypt

Company Description Travitell Egypt is a travel and tourism company that serves both corporate and individual travelers with comprehensive tour and travel solutions. The company specializes in domestic tourism within Egypt, as well as incoming tourism for visitors and outgoing tourism for travelers exploring international destinations. Travitell Egypt focuses on delivering tailored travel experiences, including trip planning, tour packages, and related travel services. Team members work closely with clients to ensure efficient, reliable, and enjoyable travel arrangements that meet diverse preferences and budgets. Role Description The Sales and Marketing Specialist is a full-time, on-site role based in Heliopolis. This role involves promoting the company’s travel services, developing and managing sales pipelines, and building relationships with corporate and individual clients. Daily responsibilities include identifying new business opportunities, preparing and presenting travel offers, coordinating with operations to ensure service delivery, and following up with clients to maintain satisfaction and encourage repeat business. The specialist will support marketing campaigns, contribute to online and offline promotional activities, and assist in training team members on sales techniques and product offerings. The role requires close collaboration with internal teams to achieve sales targets and strengthen Travitell Egypt’s market presence. Qualifications Candidates should possess strong Communication and Customer Service skills to interact effectively with clients and internal teams. Candidates should possess Sales and Sales Management skills to generate leads, close deals, and manage client accounts. Candidates should possess Training skills to support the development of colleagues and share best practices in sales and customer engagement. Experience in the travel and tourism industry, especially in domestic, incoming, or outgoing tourism, is highly beneficial. Ability to work on-site in Heliopolis, manage multiple priorities, and meet sales targets in a fast-paced environment. Proficiency in basic office software and familiarity with CRM tools or sales tracking systems is an advantage. Good command of English and Arabic, both written and spoken, is preferred. A relevant diploma or bachelor’s degree in Business, Marketing, Tourism, or a related field is desirable.

Generating leads. Meeting or exceeding sales goals. Negotiating all contracts with prospective clients. Helping determine pricing schedules for quotes, promotions, and negotiations. Preparing weekly and monthly reports. Giving sales presentations to a range of prospective clients. Coordinating sales efforts with marketing programs. Understanding and promoting company programs. Obtaining deposits and balance of payment from clients. Preparing and submitting sales contracts for orders. Visiting clients and potential clients to evaluate needs or promote products and services. Maintaining client records. Answering client questions about credit terms, products, prices, and availability.

Generating leads. Meeting or exceeding sales goals. Negotiating all contracts with prospective clients. Helping determine pricing schedules for quotes, promotions, and negotiations. Preparing weekly and monthly reports. Giving sales presentations to a range of prospective clients. Coordinating sales efforts with marketing programs. Understanding and promoting company programs. Obtaining deposits and balance of payment from clients. Preparing and submitting sales contracts for orders. Visiting clients and potential clients to evaluate needs or promote products and services. Maintaining client records. Answering client questions about credit terms, products, prices, and availability.

Generating leads. Meeting or exceeding sales goals. Negotiating all contracts with prospective clients. Helping determine pricing schedules for quotes, promotions, and negotiations. Preparing weekly and monthly reports. Giving sales presentations to a range of prospective clients. Coordinating sales efforts with marketing programs. Understanding and promoting company programs. Obtaining deposits and balance of payment from clients. Preparing and submitting sales contracts for orders. Visiting clients and potential clients to evaluate needs or promote products and services. Maintaining client records. Answering client questions about credit terms, products, prices, and availability.

Generating leads. Meeting or exceeding sales goals. Negotiating all contracts with prospective clients. Helping determine pricing schedules for quotes, promotions, and negotiations. Preparing weekly and monthly reports. Giving sales presentations to a range of prospective clients. Coordinating sales efforts with marketing programs. Understanding and promoting company programs. Obtaining deposits and balance of payment from clients. Preparing and submitting sales contracts for orders. Visiting clients and potential clients to evaluate needs or promote products and services. Maintaining client records. Answering client questions about credit terms, products, prices, and availability.

Job Role The objective of this function is to achieve the target sales number of the car sales through the direct supervision and continuous follow-up of the performance of his subordinates directly and to work on the immediate solution to any problems of professional and career that may occur. Provide leadership expertise in providing efficient and focused sales and marketing strategies, Development and Grow a profitable regional sale, while cultivating key relationships to support sustainable growth, capacity, and commercial business. Strengthen and grow client and partner base and maintain surveillance on market conditions, emerging opportunities, and risks. This is a hybrid role, in which the incumbent will own key customers and strategic automotive partners relationship, develop and implement the company’s marketing, public relations, manage and oversee all sales activities in the assigned country/region with the overall aim of achieving sales and marketing goals.<br>Job Responsibilities Attend car shows to see all that is new in this area and at the same time to get a close look at the advantages offered by competitors and their prices. Carrying out any additional work related to the nature of the work when needed or based on instructions and orders of action issued to him by the direct manager. Determine the work plans periodically (daily - weekly - monthly) for self & sales representatives and clarify the volume of sales required to be achieved by each of them. Develop and evaluate the performance of his subordinates directly and permanently. Developing the existing customer base by attracting new customers and developing a business plan for field visits to these prospective clients, whether individuals or companies. Ensure the permanent maintenance at a decent level, both in terms of the general appearance of sales representatives and the presentation of cars and reflects the positive mental image of the company's customers. Permanent and continuous coordination between the sales representatives directly affiliated with him and the officials of the car control and the delivery section of the cars. Provide presentation of these work plans to the direct president to follow up the results of business. Develop and implement a relationship management plan for strategic, complex potential accounts to build key relationships at local and national levels. Develop a personal network of senior managers within the business sector and represent the organization at business sector events. Obtain market intelligence, and enhance its reputation. Evaluate the capabilities of staff within department to identify gaps/prioritize development activities. Implement formal development frameworks within the area of responsibility. Identify and communicate the actions needed to implement the function's strategy and business plan within the business area or department. Lead the development and implementation of strategy for an important area of responsibility within a function, anticipating complex issues, challenges, and opportunities and ensuring integration with wider functional strategy. Review and authorize complex sales proposals from team members that deviate from standard terms, escalating issues to senior management where appropriate. Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement that may enhance the management of customer relationships. Education Bachelor’s degree in commerce or Equivalent is preferable Required Qualifications & Skills Minimum Qualifications:8 – 10 Experience in the management of an automotive technical business or in a business that offers fully comprehensive services in the automotive industry. Proven history of technical experience in the field of customer relationship management. Minimum Experience:Previous experience within 4 years of actual work in the sale. English Proficiency: V. Good. Good in using computer applications. Job Specific Skills:Ability to pack different positions in a positive and logical manner. Understanding the competitive market. Dealing with the qualities and patterns of different behaviors. Skills in the development of public relations with others. Technical and mechanical skills. Business-savvy personality. General management experience is essential for this job. Detail-oriented trouble-shooting skills needed to make unusual diagnoses. Able to deliver the highest standards of customer service. The ability to recruit staff and monitor performance. Good interpersonal skills, including people-management, leadership, and both written and verbal communication skills. Must be familiar with computer software programs e.g. Word, Excel, etc. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.<br>Job Summary:We are seeking a motivated and experienced Legal Counsel to support our legal department. The successful candidate will provide comprehensive legal advice to ensure the company's operations comply with all applicable laws and regulations. The role involves drafting and reviewing contracts, managing legal risks, and supporting corporate governance activities.<br>Key Responsibilities:Provide legal advice and guidance on commercial, regulatory, contractual, and compliance matters Draft, review, and negotiate a wide range of contracts and agreements Support the company's compliance with applicable laws and corporate policies Assist in managing litigation and dispute resolution matters Collaborate with cross-functional teams to ensure legal considerations are integrated into business decisions Keep abreast of legal developments relevant to the pharmaceutical industry and advise management accordingly Support corporate governance and regulatory filings as required<br><br>Requirements<br><br>Law degree (LLB or equivalent) Master's degree or certificate in Corporate or Commercial Law is a plus10 years of legal experience as a Legal Counsel or similar role Strong knowledge of commercial contracts, Excel and Data Analysis are required Deep Understanding of Egyptian Laws Ability to analyze complex legal issues and provide clear advice Fluency in English (written and spoken) is required; additional languages are advantageous Ability to work independently and manage multiple priorities effectively

Job Title: Administrative Assistant Company: El Fagr for medical equipment Company Location: Qasr El Eini St., Cairo Working Hours: Saturday to Thursday, 8:30 AM to 5:00 PMJob Responsibilities:Welcoming clients and provide assistance. Answer and direct phone calls to the designated department function. Organize and schedule meetings for company.upload the daily reported data by outdoor sales representatives to Gmail, Odoo. Prepare quotations and price sheets. Review the daily Attendance Sheet.provide administrative support to all employees. Support in B to B Sales process Submit weekly and monthly reports to the direct manager. Job Requirements:Bachelor’s degree Fresh graduates are strongly encouraged to apply. Good command of computer skills (MS Office). Good level of spoken and written English. Cairo or Giza residence Company Benefits:Attractive salary package Comprehensive training on our products and the medical market. Excellent promotion opportunities A positive and supportive working environment. Please contact us via whatsapp: 01029991745

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> What you´ll do </span><ul> <li>Serve as the primary point of contact between business stakeholders and technical teams for a portfolio of enterprise applications and platforms.</li> <li>Ensure smooth day-to-day operations and service continuity by coordinating incidents, service requests, changes, upgrades, and technical issues across the application landscape.</li> <li>Monitor and manage cost-related aspects of the application landscape, including cost centers, service consumption, and platform-related operational expenses.</li> <li>Collaborate with infrastructure teams, support teams, vendors, and business representatives to manage technical dependencies and ensure effective issue resolution.</li> </ul> <br><br> What makes you a good fit <ul> <li>Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Business Informatics, or any related field.</li> <li>2-3 Years of experience in relevant field.</li> <li>Good understanding of infrastructure-related activities.</li> <li>Exposure to cost tracking, budget-related coordination, or cost center management within enterprise IT environments is considered a plus.</li> <li>Experience working with Governance, Risk &amp; Compliance controls, audit requirements, and security standards in enterprise organizations.</li> <li>Strong stakeholder management and communication skills, with the ability to collaborate effectively across business and technical teams on a global scale.</li> </ul> Some perks of joining Henkel <ul> <li>Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year</li> <li>Diverse national and international growth opportunities</li> <li>Global wellbeing standards with health and preventive care programs</li> <li>Gender-neutral parental leave for a minimum of 8 weeks</li> <li>Employee Share Plan with voluntary investment and Henkel matching shares</li> <li>Comprehensive Health Insurance for employee + dependents</li> <li>Employee Assistance Programme provides a wide range of mental health and wellbeing benefits</li> </ul> <p>At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.</p><br> <br> </div>

???? Telesales Team Lead/Supervisor :<br>Join our dynamic & mission-driven team as a Telesales Team Lead You’ll be driving student retention, leading a high-performing telesales team, and ensuring an exceptional customer experience <br>---<br>???? Your Responsibilities :<br>As a Telesales Team Lead, you will:<br>Lead and manage a team of telesales representatives to achieve renewal conversion targets and KPIs. Monitor team performance and ensure consistent execution of renewal sales strategies. Provide coaching and regular feedback to improve team members’ communication skills, call quality, and sales effectiveness. Analyze student learning progress and customer data to support the team in offering tailored renewal solutions. Handle escalated customer concerns and ensure a high level of satisfaction throughout the renewal process. Organize daily huddles, track team metrics, and drive continuous improvement in processes and outcomes. Collaborate with other departments (e.g., Academic, Customer Support) to optimize the customer journey and drive student retention. Report team and individual performance to management with recommendations for improvement.<br>---✅ Requirements :<br>To succeed in this role, you should have:Proven telesales/inside sales experience (renewals/retention focus a big plus). Prior team lead or coaching experience. Strong communication & leadership skills. A data-driven mindset with performance analysis skills. Problem-solving abilities for escalated situations. A goal-oriented, proactive approach with team motivation skills. Experience in fast-paced, customer-focused environments.<br>---<br>???? What’s in it for you?<br> Competitive salary + performance-based incentives. Ongoing professional development. A collaborative, supportive culture where your leadership truly matters. Career growth opportunities in a rapidly scaling company. The chance to make a real impact in students’ learning journeys.<br>---<br>▫️ Work Schedule & Location<br>???? Location:Maadi, Cairo (on-site position)<br>???? Schedule:Sunday to Thursday: 12:00 PM – 9:00 PM (includes a 1 hour and 15-minute break) Saturday: 12:00 PM – 4:00 PMFriday: Day off<br>---<br>???? Apply Now! Send your resume to sohilama@51talk.com???? Or reach out via Whats App: 01205576576

Company Description ARX Development has been shaping Egypt’s real estate market for over 20 years, building a strong legacy in property development and sales. The company is known for delivering residential and commercial projects that align with modern lifestyles and community needs. ARX Development focuses on quality, long-term value, and customer satisfaction across its portfolio. Team members join a growing organization that offers opportunities to contribute to significant projects and advance within the real estate sector.<br>Role Description The Real Estate Supervisor – Sales role is a full-time, on-site position based in Cairo, Egypt. This role oversees a sales team, sets targets, and monitors performance to ensure achievement of sales objectives for ARX Development’s real estate projects. Day-to-day tasks include guiding sales representatives, conducting property presentations, supporting negotiations, and maintaining strong relationships with prospective and existing clients. The Supervisor will coordinate with marketing and operations teams, review market trends, and provide input on sales strategies and pricing. The role also involves preparing regular sales reports, ensuring accurate documentation, and upholding company policies and ethical standards in all client interactions.<br>Qualifications<br> Real estate expertise: Real Estate, Real Property, and an active Real Estate License. Sales capabilities: Strong Sales skills, including prospecting, negotiation, and closing deals. Customer-focused skills: Excellent Customer Service abilities with a client-centric approach. Leadership and supervision: Experience managing sales teams, setting targets, coaching, and performance monitoring. Communication and interpersonal skills: Clear verbal and written communication, strong presentation skills, and the ability to build trust with diverse clients. Analytical and organizational abilities: Capacity to analyze market data, prepare reports, manage documentation, and prioritize multiple sales activities. Relevant experience: Previous experience in real estate sales in Egypt or similar markets; familiarity with local regulations and property practices is an advantage. Education and tools: Bachelor’s degree in Business, Marketing, Real Estate, or a related field preferred; proficiency with CRM systems and standard office software.

Company Description Raya CX is a next-generation BPO and customer experience management provider serving clients across diverse industries. Since 2001, the company has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Raya CX operates from competitive, highly skilled labor markets to deliver reliable, scalable customer care solutions. Its integrated outsourcing services are supported by advanced technology, robust strategies, and a strong focus on continuous improvement and innovation. Team members benefit from working in a dynamic environment that prioritizes quality, efficiency, and professional development.<br>Role Description The English (C1) Customer Service Agent is a full-time, on-site role based in Qesm El Maadi. The agent will handle incoming customer inquiries via phone, email, and chat, providing clear, accurate, and timely information in English. Daily responsibilities include resolving customer issues, documenting interactions, and following established procedures and service-level agreements. The role involves maintaining high customer satisfaction, escalating complex cases when necessary, and coordinating with internal teams to ensure effective solutions. The agent will also contribute to continuous improvement by identifying recurring issues, suggesting process enhancements, and adhering to company policies and quality standards.<br>Qualifications<br> Strong customer-facing skills, including Customer Service, Customer Support, and Customer Service Representatives experience. Proven ability to drive Customer Satisfaction and enhance overall Customer Experience. English language proficiency at C1 level, with clear verbal and written communication skills. Ability to work on-site in Qesm El Maadi on a full-time basis, with flexibility for shift work if required. Solid problem-solving, active listening, and conflict-resolution abilities. Comfort with using CRM systems, ticketing tools, and basic office software. Previous experience in contact centers, BPO, or customer-facing roles is an advantage. High school diploma or equivalent required; post-secondary education in business, communications, or related fields is a plus.

We're Hiring: WFM Scheduling Analyst II (BPO Industry experience is a MUST)<br>The WFM Scheduling Analyst will be responsible for the schedules of the employees in the company, essentially for those who are working as Operations Customer Experts. As the workflow in the company changes in a daily and weekly period, it's important to know which employees are available to work, and which skills must they choose, the best work schedule, and the best workplace for each one. The main goal is to maximize the productivity of the company and the employees’ satisfaction.<br>Required Qualifications• Graduate• Fluency in English.• 2 to 5 years on Contact Center’s and shared services for international markets and/or relateindustries.• Working knowledge of Microsoft Office Suite (Highly skilled in MS Excel).• Analytical ability.• Flexibility.• Planning C Organizing.• Problem solving.• Time management.<br>Key Responsibilities Automatic allocation of schedules to Operations Customer Ex in order to ensure operational service levels, to meet legal requirements and achieve resource optimization. Analyze requirements about how many employees are needed for each workplace. Discuss the working schedules of employees with managers. Provide help with the updating of databases with relevant information about employees. Create and validate working schedules, assuring support in solving schedule deviations; elaboration of permanent schedules; Customer Services Representatives selection for new projects training and for on-going projects. Schedule employees for training programs in case the company selects employees for a workplace that requires new skills and knowledge. Interact with other departments in order to improve or maximize the project(s) results. Be an active part of the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions). Communicate any known infractions of the Corporate Policies and procedures to Teleperformance Management immediately.

???? Telesales Team Lead/Supervisor :<br>Join our dynamic & mission-driven team as a Telesales Team Lead ????You’ll be driving student retention, leading a high-performing telesales team, and ensuring an exceptional customer experience ????✨<br>---<br>???? Your Responsibilities :<br>As a Telesales Team Lead, you will:<br>???? Lead and manage a team of telesales representatives to achieve renewal conversion targets and KPIs.???? Monitor team performance and ensure consistent execution of renewal sales strategies.????️ Provide coaching and regular feedback to improve team members’ communication skills, call quality, and sales effectiveness.???? Analyze student learning progress and customer data to support the team in offering tailored renewal solutions.????️ Handle escalated customer concerns and ensure a high level of satisfaction throughout the renewal process.???? Organize daily huddles, track team metrics, and drive continuous improvement in processes and outcomes.???? Collaborate with other departments (e.g., Academic, Customer Support) to optimize the customer journey and drive student retention.???? Report team and individual performance to management with recommendations for improvement.<br>---✅ Requirements :<br>To succeed in this role, you should have:???? Proven telesales/inside sales experience (renewals/retention focus a big plus).???? Prior team lead or coaching experience.???? Strong communication & leadership skills.???? A data-driven mindset with performance analysis skills.???? Problem-solving abilities for escalated situations.???? A goal-oriented, proactive approach with team motivation skills.⚡ Experience in fast-paced, customer-focused environments.<br>---<br>???? What’s in it for you?<br>???? Competitive salary + performance-based incentives.???? Ongoing professional development.???? A collaborative, supportive culture where your leadership truly matters.???? Career growth opportunities in a rapidly scaling company.???? The chance to make a real impact in students’ learning journeys.<br>---<br>▫️ Work Schedule & Location<br>???? Location:Maadi, Cairo (on-site position)<br>???? Schedule:Sunday to Thursday: 12:00 PM – 9:00 PM (includes a 1 hour and 15-minute break) Saturday: 12:00 PM – 4:00 PMFriday: Day off<br>---<br>???? Apply Now! Send your resume to sohilama@51talk.com???? Or reach out via Whats App: 01205576576

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized, and innovative outsourcing solutions that address the unique needs of each client. Through global coverage and deep understanding of diverse cultures and industry best practices, ETISAL International helps businesses concentrate on their core activities while enhancing service to their own customers. The company emphasizes transparency, flexibility, integrity, and a strong commitment to exceeding client expectations. ETISAL International also values human capital and invests in top-tier technologies and management standards to maintain first-class service quality.<br>Role Description The Customer Service Agent – English Account is a full-time, on-site role based in Cairo, Egypt. This position involves handling inbound and outbound customer interactions in English, responding to inquiries, resolving issues, and providing clear and accurate information about products and services. The agent will document customer interactions, follow established procedures, and escalate complex cases when required to ensure customer satisfaction and service consistency. Daily tasks include maintaining professional communication, meeting performance targets, and contributing to a positive, customer-focused environment. The role also requires collaboration with team members and supervisors to improve processes and support overall account performance.<br>Qualifications<br> Strong customer-focused skills, including Customer Service and Customer Satisfaction competencies. Experience working as Customer Service Representatives or in similar client-facing roles. Excellent Communication skills in English, both spoken and written. Basic Account Management abilities, such as tracking issues and following up on customer requests. High school diploma or equivalent; post-secondary education is an advantage. Comfort with using computers, CRM systems, and call center tools. Ability to work in shifts, handle high call volumes, and maintain professionalism under pressure. Strong problem-solving skills, attention to detail, and a commitment to ethical and inclusive service.

We're Hiring: WFM Scheduling Analyst II (BPO Industry experience is a MUST) The WFM Scheduling Analyst will be responsible for the schedules of the employees in the company, essentially for those who are working as Operations Customer Experts. As the workflow in the company changes in a daily and weekly period, it's important to know Which employees are available to work, and which skills must they choose, the best work schedule, and the best workplace for each one. The main goal is to maximize the productivity of the company and the employees’ satisfaction.<br>Required Qualifications• Graduate• Fluency in English.• 2 to 5 years on Contact Center’s and shared services for international markets and/or relatedindustries.• Working knowledge of Microsoft Office Suite (Highly skilled in MS Excel).• Analytical ability.• Flexibility.• Planning C Organizing.• Problem solving.• Time management.<br>Key Responsibilities Automatic allocation of schedules to Operations Customer Ex in order to ensure operational service levels, to meet legal requirements and achieve resource optimization. Analyze requirements about how many employees are needed for each workplace. Discuss the working schedules of employees with managers. Provide help with the updating of databases with relevant information about employees. Create and validate working schedules, assuring support in solving schedule deviations; elaboration of permanent schedules; Customer Services Representatives selection for new projects training and for on-going projects. Schedule employees for training programs in case the company selects employees for a workplace that requires new skills and knowledge. Interact with other departments in order to improve or maximize the project(s) results. Be an active part of the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions). Communicate any known infractions of the Corporate Policies and procedures to Teleperformance Management immediately

We're Hiring: WFM Scheduling Analyst II (BPO Industry experience is a MUST) The WFM Scheduling Analyst will be responsible for the schedules of the employees in the company, essentially for those who are working as Operations Customer Experts. As the workflow in the company changes in a daily and weekly period, it's important to know Which employees are available to work, and which skills must they choose, the best work schedule, and the best workplace for each one. The main goal is to maximize the productivity of the company and the employees’ satisfaction.<br>Required Qualifications• Graduate• Fluency in English.• 2 to 5 years on Contact Center’s and shared services for international markets and/or relatedindustries.• Working knowledge of Microsoft Office Suite (Highly skilled in MS Excel).• Analytical ability.• Flexibility.• Planning C Organizing.• Problem solving.• Time management.<br>Key Responsibilities Automatic allocation of schedules to Operations Customer Ex in order to ensure operational service levels, to meet legal requirements and achieve resource optimization. Analyze requirements about how many employees are needed for each workplace. Discuss the working schedules of employees with managers. Provide help with the updating of databases with relevant information about employees. Create and validate working schedules, assuring support in solving schedule deviations; elaboration of permanent schedules; Customer Services Representatives selection for new projects training and for on-going projects. Schedule employees for training programs in case the company selects employees for a workplace that requires new skills and knowledge. Interact with other departments in order to improve or maximize the project(s) results. Be an active part of the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions). Communicate any known infractions of the Corporate Policies and procedures to Teleperformance Management immediately

We're Hiring: WFM Scheduling Analyst II (BPO Industry experience is a MUST) The WFM Scheduling Analyst will be responsible for the schedules of the employees in the company, essentially for those who are working as Operations Customer Experts. As the workflow in the company changes in a daily and weekly period, it's important to know Which employees are available to work, and which skills must they choose, the best work schedule, and the best workplace for each one. The main goal is to maximize the productivity of the company and the employees’ satisfaction.<br>Required Qualifications• Graduate• Fluency in English.• 2 to 5 years on Contact Center’s and shared services for international markets and/or relatedindustries.• Working knowledge of Microsoft Office Suite (Highly skilled in MS Excel).• Analytical ability.• Flexibility.• Planning C Organizing.• Problem solving.• Time management.<br>Key Responsibilities Automatic allocation of schedules to Operations Customer Ex in order to ensure operational service levels, to meet legal requirements and achieve resource optimization. Analyze requirements about how many employees are needed for each workplace. Discuss the working schedules of employees with managers. Provide help with the updating of databases with relevant information about employees. Create and validate working schedules, assuring support in solving schedule deviations; elaboration of permanent schedules; Customer Services Representatives selection for new projects training and for on-going projects. Schedule employees for training programs in case the company selects employees for a workplace that requires new skills and knowledge. Interact with other departments in order to improve or maximize the project(s) results. Be an active part of the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions). Communicate any known infractions of the Corporate Policies and procedures to Teleperformance Management immediately

At Arabian Construction Company (ACC), precision and attention to detail are essential in delivering high-quality projects. We are seeking a committed Quality Control Engineer to join our team and ensure compliance with quality standards in every stage of construction. If you have a strong technical background, meticulous inspection skills, and a proactive approach to maintaining construction excellence, we invite you to be part of ACC’s legacy of engineering excellence.<br>What You’ll Achieve<br>Quality Assurance & Inspection:Carry out inspections for civil, structural, architectural, and MEP works in line with approved ITPs and project specifications. Verify that works conform to approved shop drawings, specifications, and relevant standards. Monitor daily site activities to ensure compliance with quality requirements.<br>Documentation & Reporting:Prepare and maintain Inspection Requests (IRs), Non-Conformance Reports (NCRs), and quality records. Review and provide input on Method Statements, ITPs, and other quality documentation. Maintain accurate and up-to-date quality control logs and reports.<br>Coordination & Communication:Liaise with construction teams, subcontractors, consultants, and client representatives on quality-related matters. Coordinate site walkdowns and inspections with consultants and clients. Ensure timely resolution of quality-related issues and follow-up on corrective actions.<br>Continuous Improvement:Identify areas for improvement and recommend preventive measures to avoid recurring quality issues. Contribute to promoting a strong quality culture across all site teams.<br>What You’ll Bring to ACC<br> Qualifications:Bachelor’s degree in Civil Engineering. Minimum of 3–5 years of experience as a Quality Control Engineer in the construction industry. Skills & Competencies:Hands-on experience with large-scale commercial, residential, or infrastructure projects. Strong understanding of QA/QC procedures, construction drawings, and specifications. Proficiency in MS Excel and Auto CAD. Exceptional attention to detail and ability to work under tight deadlines. Strong communication, coordination, and problem-solving skills.<br>Why Join ACC?<br>Joining ACC means being part of a forward-thinking, collaborative environment where your contributions will shape impactful projects across the region. We value professional growth, continuous learning, and a culture of excellence.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized, and innovative outsourcing solutions that address the unique needs of each client. Through global coverage and deep understanding of diverse cultures and industry best practices, ETISAL International helps businesses concentrate on their core activities while enhancing service to their own customers. The company emphasizes transparency, flexibility, integrity, and a strong commitment to exceeding client expectations. ETISAL International also values human capital and invests in top-tier technologies and management standards to maintain first-class service quality.<br>Role Description The Customer Service Agent – English Account is a full-time, on-site role based in Cairo, Egypt. This position involves handling inbound and outbound customer interactions in English, responding to inquiries, resolving issues, and providing clear and accurate information about products and services. The agent will document customer interactions, follow established procedures, and escalate complex cases when required to ensure customer satisfaction and service consistency. Daily tasks include maintaining professional communication, meeting performance targets, and contributing to a positive, customer-focused environment. The role also requires collaboration with team members and supervisors to improve processes and support overall account performance.<br>Qualifications<br> Strong customer-focused skills, including Customer Service and Customer Satisfaction competencies. Experience working as Customer Service Representatives or in similar client-facing roles. Excellent Communication skills in English, both spoken and written. Basic Account Management abilities, such as tracking issues and following up on customer requests. High school diploma or equivalent; post-secondary education is an advantage. Comfort with using computers, CRM systems, and call center tools. Ability to work in shifts, handle high call volumes, and maintain professionalism under pressure. Strong problem-solving skills, attention to detail, and a commitment to ethical and inclusive service.