Company Description Lyve is a community management platform and private social network that connects residents, real estate developers, and facility management in one unified, extensible solution. Founded in 2016, the company focuses on streamlining engagement between residents and management through a single, integrated user experience. Lyve’s platform is designed to work seamlessly with different providers and systems, supporting modern, connected communities. The company is growing quickly, backed by a strong and collaborative team committed to transforming the Proptech industry. Team members join a supportive environment that values innovation, ownership, and long-term impact. Role Description The Implementation & Support Specialist is a full-time role based in Heliopolis. In this role, you will lead the implementation of Lyve’s platform for new clients, including requirements gathering, configuration, testing, and user onboarding. You will provide ongoing technical and functional support, diagnose and resolve issues, and respond to client inquiries to maintain high customer satisfaction. Day-to-day responsibilities include coordinating with product and engineering teams, documenting client setups, preparing user guides or FAQs, and monitoring system usage to identify improvement opportunities. You will also help train customers, support platform integrations, and contribute feedback to enhance features and the overall user experience. Qualifications Candidates should possess strong Analytical Skills to interpret data, understand client requirements, and solve implementation and support-related challenges. Candidates should possess Software Implementation experience, including system configuration, testing, onboarding, and integration support. Candidates should possess a focus on Customer Satisfaction and Customer Service to build trust, manage expectations, and maintain long-term client relationships. Candidates should possess excellent Communication skills for collaborating with internal teams, training users, and providing clear written and verbal updates. Relevant qualifications include experience in Saa S or Proptech solutions, familiarity with CRM or ticketing systems, and a background in IT, Computer Science, Engineering, Business Administration, Management Information Systems or a related field. Ability to work in manage multiple client accounts, and prioritize tasks in a fast-growing environment. Detail-oriented, proactive, and comfortable with learning new technologies and continuously improving implementation and support processes.