Collection Specialist Jobs in Egypt

<p>Receive orders and documents designated for delivery and ensure their accuracy.</p><p>Load goods in a safe manner to protect them from damage.</p><p>Deliver orders to the specified addresses within the approved timelines.</p><p>Ensure the customer receives the order according to procedure.</p><p>Collect payments when assigned and authorized, and hand them over to the relevant department.</p><p>Maintain order invoices and documents during transit.</p><p>Follow the designated route and traffic instructions.</p><p>Maintain the cleanliness and safety of the tricycle.</p><p>Inspect the visual condition of the vehicle before operation and report any malfunctions to the supervisor.</p><p>Do not use the vehicle outside of authorized work purposes.</p><p>Interact professionally with customers and avoid entering into disputes with them.</p><p>Immediately report any damage, shortages, or refusals to accept delivery.</p><p>Return documents or rejected items according to procedure.</p><p>Adhere to loading, departure, and return schedules.</p><p>Safeguard goods and prevent them from being damaged or lost.</p><p>Comply with licensing requirements and safe driving practices according to law and instructions.</p><p>Comply with company policies and delivery procedures.</p><p>&nbsp;The applicant must possess a motorcycle license to operate a company-owned tricycle.&nbsp;</p>

<p>Shipping representatives and drivers (with their own vehicles) needed</p><p>To work for Bosta / Amazon</p><p>Work locations: Cairo and Giza</p><p>Basic salary up to over 30,000 EGP + commission per order.</p><p>Requirement: Valid driver's license (any type)</p><p>Advances are available</p>

<p><b>Key job responsibilities</b></p><p>As a Delivery Station Customer Service Agent, you will be responsible for:</p><p>• Communicating with customers directly on the telephone.</p><p>• Empathizing, earning the trust and instilling confidence with the customer their issue can be resolved.</p><p>• Deep diving with the customer to remove barriers for delivery and providing accurate information with the expectations of delivery.</p><p>• Providing exceptional attention to detail on every case and issue.</p><p>• Proactively finding solutions to problems with limited guidance.</p><p>• Establishing and cementing strong collaborative working relationships with multiple workgroups within station. Through face-to-face communication and virtual correspondence.</p><p>• Communicating effectively with senior leadership to highlight barriers and form solutions.</p><p>• Working confidently at pace with multiple online platforms and tech systems.</p><p>• Working in a fast-paced environment, within a restricted time frame.</p><p>• Working a Full-Time (40+ hours per week) schedule</p><p>• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)</p><p><br></p><p><br></p><p><br></p><p><b>A day in the life</b></p><p>You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched out on road for delivery, the DSL team will action parcels which have failed delivery. Receiving correspondence from Customer Service or our Delivery Service Partners (DSPs), you will reach out to the customer to update them on their failed or potential to fail delivery, deep dive to resolve the issue and work with the customer and DSPs to find a solution to ensure the parcel is delivered same day or on the next attempt.</p><p>Within the logistics station, the DSL team are the only team who can connect to the customer directly. You are an integral part of the station and key to the resolution of delivery issues and connecting parcels with our customers.</p><p><br></p><p><br></p><p><b><br></b></p><p><b>About the team</b></p><p>Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.</p><p>Within the DSL team, you will work as part of a nationwide team linked across different delivery sites throughout Egypt. We are dedicated to the very highest of standards in providing a first class delivery service and ensuring continued trust in all Amazon customers.</p><p><br></p><p><b>Basic Qualifications</b></p><p>- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company</p><p>- Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity</p><p>- Experience with Microsoft Office including Outlook, Word, and Excel</p><p>- Speak, write, and read fluently in English, and have the ability to take direction in English</p><p>- Speak, write, and read fluently in Arabic</p><p>- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams</p><p>- Advanced and adaptable interpersonal communication skills.</p><p>- Familiarity and IT proficiency with multiple web browsers, data base searching and instant messenger tools.</p><p><br></p><p><b>Preferred Qualifications</b></p><p>- Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions</p><p>- Experience in an operational environment, such as logistics, retail, hospitality, or customer service</p><p><strong>Desired Candidate Profile</strong></p><p>Our in</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>MashreqBank</strong></span></p><br><p><span>JOB DESCRIPTION</span></p><br><span><span><strong>1</strong></span></span><p><span><span><strong>Job Title</strong></span></span></p><br><p><span><span>Program Manager, GTB Digital Transformation - PMO</span></span></p><br><p><span><span><strong>Department</strong></span></span></p><br><p><span><span>IBG - GTB - PMO</span></span></p><br><br><p><span><span><strong>Position Name&nbsp;</strong></span></span></p><br><p><span><span>Manager, GTB Digital Transformation - PMO.IBG - GTB&nbsp;</span></span></p><br><p><span><span><strong>Position ID</strong></span></span></p><br><br><p><span><span><strong>Incumbent No.</strong></span></span></p><br><p><span><span><strong>Incumbent Name</strong></span></span></p><br><br><span><span><strong>Group</strong></span></span><p><span><span><strong>Job Number</strong></span></span></p><br><br><span><span><strong>2</strong></span></span><span><span><strong>Job Purpose</strong></span></span><br><p><span>Responsible for end-to-end Project Management Activities related to a large scale Transformation Project and all the related Initiatives defined as pillars of the program.&nbsp;</span></p><br><p><span>The role delivers Project Management Outputs for the Transformation Program centralizing business, functional, operational and technical aspects of the Program.&nbsp;</span></p><br><p><span>The role requires the incumbent to plan, manage, execute, track and implement complex corporate banking functional and technology solutions including complex projects, and ensure delivery in line with customer expectation – internal and external-, within the base-lined schedule, budget and scope parameters; including but not limited to overseeing the testing strategy and execution, quality and compliance controls, and production stability after change movement.</span></p><br><br><span><span><strong>3</strong></span></span><span><span>Dimensions</span></span><br><p><span>Operating Budget</span></p><br><p><span>Number of Staff</span></p><br><br><p><span>Capital Exp. Budget</span></p><br><p><span>Other</span></p><br><br><span><span><strong>4</strong></span></span><span><span>Key Result Areas</span></span><br><p><span>On top of the agenda is the creation of the Program Master Plan which has to incorporate all the initiatives defined as pillars of the program</span></p><br><p><span>Each Initiative should have a concrete Project Plan that will be part of the Consolidated Transformation Project Master Plan.</span></p><br><p><span>Defining - for each Initiative as well as for the consolidated plan - the milestones and necessary activities/tasks to be performed, proper allocation of resources and responsibilities, timelines, dependencies, critical paths and contingency actions for deviations.</span></p><br><p><span>Agreeing the master plan with stakeholders and presenting recommendations to the Steering Committee.</span></p><br><p><span>Should be able to coordinate the Plan executions including all steps of the process.</span></p><br><p><span>The steps to include the design, development, testing, roll out and stabilization.</span></p><br><p><span>Should be able to include activities that will complement the Transformation Program eg the building blocks of an Ecosystem</span></p><br><p><span>Should manage collaboration of the business case that will support the Program, its development and approval, also including Finance teams to provide the necessary funding. Each activity should be tracked in line with budget approved.</span></p><br><p><span>Reporting is a critical activity that should be performed with the highest standards, should be accurate, timely and well organized</span></p><br><p><span>Vendor Management: to be totally connected with all vendors participating in the program, coordinating their activities and outputs.</span></p><br><p><span>Should design the necessary project plans to engage customers in the process, following the defined customer journey initiative</span></p><br><p><span>Execute the Front to Back digitalization initiative, coordinating all the necessary areas of the Bank that should participate and contribute on it, including front, middle and back office</span><span>Facilitate the necessary project plans to assure a proper and integral integration of the ongoing digital initiatives of the bank to assure consistency and to avoid duplication of efforts.</span></p><br><p><span>The role has a Global Scope, to properly coordinate the participation of all the countries where the Bank has decided to implement the solution.</span></p><br><p><span>Should take ownership of each Governance instance defined to conduct the Program, including Steering Committees, Project and Working ones, as well as all working meetings that includes internal and external people participating in each of the initiatives of the program</span></p><br><p><span>The Governance Management includes the organization of the sessions, identification of the representatives of each area involved in the project, the preparation of the documents/materials for each session, the animation, the minutes, the identification of the action items, the reporting of the progress, deviation and mitigated actions. Also post sessions each action defined has to be tracked.</span></p><br><p><span>Provide extensive leadership in digital technology, including Continuous Delivery, Cloud Strategy, automation and key technology / vendor selections</span></p><br><p><span>Work closely with vendors to ensure solutions are technically compliant</span></p><br><p><span>Provide leadership and knowledge on agile implementation methodologies</span></p><br><p><span>Engage in Functional and technical solution design, build/integration, testing, deployment, and maintenance of end-to-end solutions which meet business needs</span></p><br><p><span>Engage and partner with the business to understand requirements, ensure alignment to the strategy, principles and reference architecture, and assist in shaping the solution to achieve this</span></p><br><p><span>Keep up-to-date on new technology, standards, protocols and tools in areas relevant to the rapidly changing digital environment</span></p><br><p><span>Provide solutions and technology leadership across a range of corporate banking technologies including, but not limited to, Mobile/Web Frameworks, Portals, Web Content Management and Collaboration Platforms</span></p><br><p><span>Manage program and stakeholders from various business and Operations functional areas.</span></p><br><br><span><span><strong>5</strong></span></span><span><span><strong>Operating Environment, Framework and Boundaries, Working Relationships</strong></span></span><br><p><span>Interact with stakeholders from business, enabling units, 3rd party representatives, and senior management.</span></p><br><p><span>Adhere to project management, information controls and security frameworks/procedures, including change and incident management process.</span></p><br><p><span>Provide general administrative support to the team, including, meetings, knowledge transfer and activity reporting.</span></p><br><p><span>Ensure management is informed of risks, issues, project/activity status, and team accomplishments.</span></p><br><p><span>Brief teams on important project, operational and organizational issues.</span></p><br><p><span>Recognize team achievements and share success, promoting high performing teams.</span></p><br><br><br><span><span><strong>6</strong></span></span><span><span><strong>Problem Solving</strong></span></span><br><ul><li><p><span>Balance conflicting requirements and needs of team members and project stakeholders for optimal outcome.</span></p><br></li><li><p><span>Full compliance with the change management process for all production rollouts.</span></p><br></li><li><p><span>Provide cost effective, business friendly and quality technology solutions which should ensure scalability and stability</span></p><br></li><li><p><span>Provide innovative approaches to Business problems by utilizing existing applications</span></p><br></li><li><p><span>Test and Release Management Disciplines</span></p><br></li><li><p><span>Problem and Incident Management</span></p><br></li><li><p><span>Change Control Disciplines</span></p><br></li><li><p></p></li></ul> </div>

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.net<br>To maintain a competitive advantage as we grow, we are currently looking for a new "Agile Delivery Manager"<br>Job purpose:Responsible for the effective delivery and management of product development and implementation for payment services products. This role requires managing multiple projects, working closely with stakeholders, and ensuring the successful delivery of products.<br>Key accountabilities and decision ownership:Plan and Coordinate Delivery: Oversee the planning and coordination of financial services products, from development to implementation, ensuring alignment with project goals and timelines. Release Management: Plan and coordinate release activities and resources to ensure successful release delivery. Stakeholder and Customer Relationships: Establish and maintain strong working relationships with stakeholders and customers to facilitate smooth communication and collaboration. Progress Monitoring and Reporting: Monitor and report on the progress of product delivery, including tracking Risks, Assumptions, Issues, and Dependencies (RAID), resources, and quality dimensions. Deadlines: Ensure that the product is delivered within agreed deadlines. Product Delivery Planning: Develop and maintain comprehensive product delivery plans, detailing each phase of the product lifecycle. Performance Metrics: Define, track, and measure end-to-end (E2E) product delivery performance using key performance indicators (KPIs) and metrics. Risk Management: Identify, assess, and manage product risks, resolve dependencies, and develop strategies to mitigate potential issues. Customer Feedback Analysis: Analyse customer feedback and use insights to continuously improve the product delivery process.<br>Must have technical/professional qualifications:Experience: 8-10 years of delivery experience in the payment services and card issuing industry. Education: Bachelor’s degree in computer science or an equivalent field. Product Delivery and Agile Methodology: Demonstrated experience in product delivery and incremental product roll-out using Agile methodology tools and frameworks, such as Dev Ops, Scrum, and SAFe framework.<br>Industry Knowledge: In-depth knowledge of the payment services industry, including in-store payment systems and other related areas. Gateway, POS/ECR, e Commerce, Bank/Acquiring). Fintech & banking sectors experience is must. Our values guide how we think and act - They describe what we care about the most Customer first - It’s embedded in our design thinking and customer service approach Open - Openness allows us to constantly improve and evolve Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking. Resilient – If we fail, we bounce back stronger than before. Collaborative - We know that we can achieve a lot more as a team. We are changing lives by constantly striving for a better solution.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As a Shift Manager within Amazon Last Mile Logistics (AMZL), you will lead end-to-end station operations, driving operational excellence across safety, quality, productivity, and customer experience. This is a hands-on leadership role where you will own shift-level performance, manage a diverse team of associates and delivery associates, and ensure all operational KPIs are met or exceeded. You will be expected to think critically, act decisively, and drive continuous improvement in a fast-paced, high-volume delivery environment.<br>Key job responsibilities<br>Safety &amp; Compliance: Champion a culture of safety across the station. Ensure full compliance with Amazon safety standards, including OTR/UTR protocols, PPE adherence, FICO scorecard, and DIVC processes. Conduct regular safety walks and drive zero-incident performance.<br>Operational Performance: Own shift-level KPIs including FDDS, DEA, FPY, DPPH, and CIT. Conduct daily performance reviews, deep dives on metric misses, and drive root cause analysis with corrective actions to closure.<br>Quality Management: Monitor and improve quality metrics (Concessions, DNR, Damages, CPS, OOJ). Implement standard work across all processes and ensure SOP adherence at every level of the operation.<br>Team Leadership &amp; Development: Lead, coach, and develop a team of associates and delivery service partners. Drive engagement, conduct structured career conversations, and build a high-performance culture. Prioritize coaching over corrective action — develop talent before escalating.<br>Process Improvement: Identify operational bottlenecks and implement data-driven process improvements. Collaborate cross-functionally with ACES, RME, L&amp;D, and Transport to optimize workflows and reduce waste.<br>Shift Standardization: Partner with peer managers to standardize processes across shifts, ensuring consistent execution and seamless handoffs. Maintain accurate DBR updates and ensure continuity of operations across the weekend.<br>Stakeholder Collaboration: Work closely with DSP partners, Transport Planning, Finance, and central teams to align on capacity planning, cost management, and peak readiness.<br>- 1+ years of employee and performance management experience<br>- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- 1+ years of performance metrics, process improvement or lean techniques experience<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

Siemens Mobility (SMO) is the world’s leading provider of mobility solutions that enable the efficient, safe, and environmentally friendly transport of people and goods—helping to improve the quality of everyday life for millions worldwide.<br><br>Motivated by innovation, we develop intelligent solutions for the growing digitalization of the transport sector. Our offerings include rail vehicles, rail automation, road traffic management systems, rail electrification, and services.<br><br>In Egypt, Siemens Mobility is delivering one of the country’s first high-speed rail system. This landmark project, spanning approximately 2,000 kilometers, will connect 60 cities across Egypt, transforming transportation for both passengers and goods. Participating in this project could be a pivotal milestone in your career and a significant historical achievement for the region.<br><br>Today, we are recruiting for a Construction Delivery Director to join our team in Egypt. This is an excellent career opportunity for professionals looking to join a truly international team in one of the biggest projects of Siemens Mobility.<br><br>What are my responsibilities? <br><br>Develop and implement the construction execution strategy and oversee site delivery for the construction scope. Define, establish, and maintain the Consortium Site Policy in collaboration with Consortium partners, ensuring compliance with the Contract and Consortium Agreement requirements. Ensure the effective application of the Consortium Site Policy across Siemens’ scope. Define, monitor, and regularly update Consortium target milestones and the integrated site schedule, and report progress to the Consortium to support the achievement of Steering Committee objectives. Identify and propose appropriate mitigation measures to Consortium members in case of delays or deviations from the agreed schedule. Integrate and coordinate the overall site schedule with subsystems and Consortium partners. Manage and monitor the Siemens site schedule and report progress against agreed objectives and milestones. Collaborate closely with all project functions to maximize harmonization, coordination, and synergies across the project. Represent the consortium externally on site-related matters with key stakeholders. Manage and coordinate interfaces with the Employer and the Employer’s Representative. Coordinate and manage site access requirements for traction power substations, alignment works, and related infrastructure, including bridges, culverts, and wayside structures. Oversee and coordinate site construction activities covering Main Line Works, including track laying, catenary, signaling, and communication, as well as wayside structures and traction power substations. Ensure compliance with EHS, Quality, and Security requirements across the assigned work scope. Monitor and update the Employer’s alignment works and evaluate anticipated access dates to support future site access and construction planning. <br><br>What do I need to qualify for this job? <br><br>A bachelor’s or a master’s degree in any related engineering discipline. A relevant professional certification in project or construction management is an advantage. Hands-on experience in: Large-scale infrastructure or railway construction projects, with strong exposure to site execution, construction planning, site access, interface management, and coordination across multiple subsystems, contractors or Consortium partners. Minimum of 15 years of relevant professional experience, including significant experience in senior construction management or site electrical installation roles on complex, large-scale projects. Strong in: Leadership, stakeholder management, communication, negotiation, coordination, problem-solving, decision-making, and conflict resolution, with the ability to operate effectively in a complex, multicultural, and international project environment. Experienced in managing construction execution strategies, integrated schedules, project milestones, construction interfaces, and mitigation plans, while ensuring delivery against agreed project objectives. Experienced in managing interfaces with employers, employer’s representatives, consultants, consortium partners, subcontractors, and other key project stakeholders. Previous experience working on railway, high-speed rail, metro, or other major transportation infrastructure projects, particularly within a Consortium or multi-partner environment is a plus. Fluent English is a must; knowledge of Arabic or another additional language is an advantage.<br><br>What else do I need to know?<br><br>As a world leader in developing and producing the most advanced technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.<br><br>At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow ‘s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds<br><br>Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at www.siemens.com<br><br>We are looking forward to receiving your online application.<br><br>Please note: Only complete applications can be considered in the selection process.

We’re reinventing the market research industry. Let’s reinvent it together.<br><br>At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.<br><br>The Client Delivery team is responsible for ensuring the seamless and effective delivery of our consumer behaviour analysis to a diverse clientele, including brand manufacturers, retailers, media companies, and municipal institutions. This involves managing the flow of data collected from ongoing consumer panels, which use methods like barcode scanning, receipt capture, and loyalty card records, across a wide range of markets from food and personal care to emerging verticals like Home, DIY, and Leisure. The team acts as a crucial link between the intricate data collection processes and the client's strategic needs, translating complex consumer purchase and usage information into actionable insights.<br><br>Role Purpose:<br><br>The Client Delivery Executive ensures accurate and timely delivery of consumer data to clients. This includes attribute and report maintenance, keeping data up to date; efficient ticket execution, resolving client queries; rigorous QC execution, guaranteeing data accuracy; and fostering a strong dictionary team relationship for consistent data definitions. They translate complex data into actionable insights, providing crucial support to clients.<br><br>Key Responsibilities:<br><br>Attribution: Complete attribution maintenance for all attribute types post set up, true and false hierarchies maintenance, Attribution QC (lifting alerts and comparison mapping checks) Attribution Global: Responsible for the Global Attributes (i.ie Brand Footprint) attribution maintenance in line with the global requirements Database Outputs: Produce and deliver databases to translate our partners' requirements into reporting deliverables while providing analysis and supporting in data processing procedures related with business software. Manage the maintenance of My Worldpanel Deliverables User access & permissions: Ability to update and maintain user (s) access and permissions for all MWP contracted data; Manage the change requests and/or Company re-name actions in relation in to User Access; and ability to manage the cyclical password reset process for training and reporting accounts Operations Relationships: A strong and effective partnership within the delivery teams (attribution, coding and best spoke reports) and the Governance Leads, ensuring a timely resolution to all client delivery queries, requests or issues Process and Continuous Improvement: Responsible for the quality of the output, checking and reviewing all executions have inputted into the system correctly and on time, to the defined quality standards Team, People and Self Development:Build knowledge of the Grocery Market to ensure understanding is present for Attributes and how they should be managed Proactively developing your understanding of Clients Permissions and how this links to their final output Engage with your line manager - seeking their feedback, input and contribution to your development - act upon it appropriately and asking for advice when relevant Build relationships internally, specifically with immediate team with the view to willingly offer help and support to others in the team where possible Actively participate in training programmes to develop the required skills and seeks opportunities to practice and apply what you have learned in training<br><br>What You'll Bring to Numerator<br><br>Required Skills/Experience:<br><br>Bachelors degree Professional proficiency in partner onshore language (English and French or Spanish or Portuguese) English professional proficiency - minimum B2 Level is required. Excellent written and verbal communication skills Partner management - ability to build and maintain strong relationships across regions. High knowledge of office automation in Excel - formulas Ability to make timely decisions with minor supervision Experience working in a previous Coding, product classification or reports delivery role is desirable Be able to write, read, comprehend, reason, and perform basic mathematic calculations and data analysis.

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.netJob purpose: Regional leadership role responsible for overseeing the end-to-end planning and execution of product roadmaps across one or more regions. This includes full ownership of feature planning, coordination, and delivery within assigned regional scopes. Key accountabilities and decision ownership:Own and drive the end-to-end delivery of the product roadmap for one or more regions, ensuring alignment with strategic priorities and business goals. Lead end-to-end planning and tracking of features, ensuring timely execution, cross-squad coordination, and clear visibility of progress, risks, and dependencies. Act as the primary communication bridge with regional business stakeholders, setting clear expectations on delivery timelines, scope, and outcomes. Lead Program Increment (PI) planning activities, ensuring alignment across squads, proper scoping of initiatives, and realistic capacity planning. Own the release management process for regional roadmap features, coordinating with product, engineering, QA, and operations to ensure smooth, high-quality deployments. Drive continuous improvement across delivery processes, identifying bottlenecks, optimizing team collaboration, and ensuring agile best practices are embedded at scale. Make informed delivery decisions at the tribe/regional level, including reprioritization, timeline adjustments, and resolution of cross-functional delivery challenges. Must have technical/professional qualifications:Over 10 years of project management experience, including at least 3-4 years of hands-on Agile experience, with a strong background in SAFe (Scaled Agile Framework) methodologies. BSC in Computer Science/Engineering or a related field is preferred. Scrum certification is a Must (CSM/PSM I/SAFe) In-depth knowledge of Agile methodologies (SCRUM and SAFe ( is a must Payment Gateway Experience is a prefer. Fin Tech background is a prefer. Understand basic fundamentals of iterative development. Understand other processes and methodologies and should be able to articulate them and leverage other techniques to provide value to a team. Understand basic fundamentals of software development processes and procedures. Understand the value of commitments to delivery made by a development team. Understand incremental delivery and the value of metrics. Understand backlog tracking, burndown metrics, velocity, and task definition.<br>Our values guide how we think and act - They describe what we care about the most C ustomer first - It’s embedded in our design thinking and customer service approach O pen - Openness allows us to constantly improve and evolve R eal - No jargon and no excuses! B old - Constantly challenging ourselves and our way of thinking. R esilient – If we fail, we bounce back stronger than before. C ollaborative - We know that we can achieve a lot more as a team. We are changing lives by constantly striving for a better solution.

Company Description Andalusia for Healthcare Business Solutions specializes in designing flexible, user-friendly, and adaptive healthcare management systems to address the complex challenges faced by the healthcare industry. Focused on meeting high-quality requirements, Andalusia helps customers optimize operational processes and enhance overall profitability. The organization brings innovative solutions to streamline workflows and improve efficiency in healthcare management.<br>Role Description This is a full-time, on-site position based in Alexandria, Egypt. The Software Delivery Manager will oversee the successful delivery of software projects, ensuring that they meet client expectations and project objectives. Responsibilities include managing project timelines, leading cross-functional teams, collaborating with stakeholders, allocating resources, and maintaining alignment with organizational goals. The role requires proactive problem-solving, strategic planning, and efficient communication to ensure timely and quality delivery of software solutions.<br>Qualifications Must be Alexandria resident or open to re-allocate Strong analytical skills to evaluate project challenges and develop solutions Strong hands-on knowledge in . NET architecture, design patterns and microservices. Experience in program management to plan, execute, and deliver software projects Effective team management skills to lead cross-functional teams and manage resources Excellent communication skills to collaborate with stakeholders and provide regular updates Background in consulting to understand client needs and offer tailored solutions Proficiency in project management tools and methodologies Bachelor’s degree in Computer Science, Software Engineering, Business Administration, or a related field Previous experience in healthcare or software industries is an advantage

Job Title: Logistics & Delivery Officer Department: Operations<br>Job Purpose<br>The Logistics & Delivery Officer supports smooth and timely delivery operations at the Fulfillment Center by ensuring order quality, dispatch readiness, driver compliance, and accurate operational reporting. The role focuses on maintaining high delivery standards, identifying operational issues, and supporting efficient last-mile execution.<br>Key Responsibilities<br>Delivery Quality & Accuracy Perform final checks on outgoing orders to ensure quality, accuracy, and proper packaging. Verify recipient details, labeling, cooling requirements, and product condition before dispatch. Identify and report damages, discrepancies, and non-conformities. Dispatch & Delivery Operations Coordinate with the Operations Center Supervisor and drivers to ensure timely dispatch. Support loading activities and ensure orders are handled and arranged securely. Monitor dispatch flow, particularly during peak periods, to minimize delays and missed deliveries. Driver Support & Compliance Brief drivers on delivery priorities, quality standards, and operational requirements. Ensure compliance with delivery SOPs, safety guidelines, and product handling standards. Conduct spot checks on driver readiness, vehicles, uniforms, and delivery equipment. Issue Resolution Identify and escalate delivery quality or operational issues. Support investigations into late, incorrect, or failed deliveries and customer feedback. Assist with corrective actions to prevent recurring issues. Reporting & Documentation Maintain accurate daily records of quality checks, rejected items, discrepancies, and dispatch readiness. Support weekly reporting on delivery performance, quality trends, and operational gaps. Maintain documentation and compliance records to support operational audits.<br>Qualifications & Experience Education Bachelor's degree or diploma in Logistics, Supply Chain, Operations, Business Administration, or a related field. Experience2–4 years of experience in logistics, last-mile delivery, fulfillment, or operational roles. Hands-on experience in fast-paced delivery or fulfillment operations is preferred. Experience working with drivers, dispatch operations, and delivery quality is an advantage. Skills Good understanding of last-mile delivery and dispatch operations. Strong operational and problem-solving skills. Ability to monitor delivery quality and identify operational gaps. Good reporting and Microsoft Excel skills. Knowledge of operational SOPs, quality standards, and compliance requirements. Key Attributes Detail-oriented and quality-focused. Hands-on and comfortable working in a fast-paced fulfillment environment. Strong coordination and communication skills. Able to handle operational issues and priorities effectively.<br>About Floward :<br>Floward Life Page Floward Corporate<br>Founded in 2017, Floward is an online flowers and gifting company; we pride ourselves in creating a seamless experience for our customers and making sending flowers and gifts as enjoyable as receiving them. We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion. We also partner with local and international brands to offer a wide range of gifts including chocolate, perfumes, cakes and more, coupled with our arrangements to create the perfect gift. Operating in 36 cities in nine countries across the MENA region and UK, we guarantee same-day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Purpose of the Role</strong><p>The Client Delivery Manager is the single point of accountability for the delivery of a major enterprise software platform to a large utility client. The role owns the client relationship day-to-day, drives contractual milestones through to formal acceptance, and protects both the delivery schedule and the commercial terms of the contract.</p><br><br><p>This is a governance and relationship role, not an engineering one. The postholder works in partnership with CTO and with a Product Manager who owns scope definition, and with Business Development Director who owns the commercial relationship above the project.</p><br><br><strong>Key Responsibilities</strong><i><strong>Client Relationship</strong></i><ul><li>Act as the client's primary point of contact for all delivery matters.</li><li>Run the weekly status meeting and issue the written status report and action log.</li><li>Maintain and actively manage the client stakeholder map - control centre engineers, IT, procurement, and the executive sponsor.</li><li>Escalate early and in writing. No issue should reach the company first from the client's side.</li></ul><i><strong>Delivery Governance</strong></i><ul><li>Own the master schedule and drive it against contractual milestones.</li><li>Maintain the RAID log (risks, assumptions, issues, dependencies) and review it weekly with the delivery team.</li><li>Coordinate FAT, SAT, UAT, training, and go-live readiness in partnership with the Technical Delivery Lead.</li><li>Chair the bi-weekly steering committee with both executive sponsors.</li></ul><i><strong>Commercial Protection</strong></i><ul><li>Drive milestone acceptance sign-offs, which are the contractual triggers for invoicing.</li><li>Enforce change control: no scope moves without a documented, priced, and signed change request.</li><li>Flag margin risk, schedule slippage, and dependency failures to the Delivery Director before they translate into cost.</li><li>Support Business Development on change order pricing and expansion opportunities.</li></ul><i><strong>Internal Coordination</strong></i><ul><li>Translate client requirements and complaints into work the engineering team can consume.</li><li>Interface with the Product Manager on scope definition and backlog priority, protecting the product roadmap from unmanaged client-specific demands.</li><li>Direct the Project Coordinator on documentation, minutes, trackers, and the invoicing pack.</li><li>Shield the engineering team from unmanaged client interruption.</li></ul><i><strong>Post Go-Live</strong></i><ul><li>Transition the account into support and SLA governance.</li><li>Identify follow-on work and hand qualified opportunities to Business Development.</li></ul><br><strong>Requirements</strong><i><strong>Essential</strong></i><ul><li>Bachelor's degree in engineering, computer science, or a related field.</li><li>Seven or more years in delivery or project management of enterprise software for large organisations.</li><li>Demonstrated experience delivering to Egyptian utility, government, or state-owned clients - including procurement culture, approval chains, and formal correspondence.</li><li>Track record of owning contractual milestones through to client acceptance and payment.</li><li>Strong technical literacy: able to read architecture diagrams, interrogate estimates, and recognise when an engineering explanation does not hold.</li><li>Fluent Arabic and English, including formal written reporting (French or German is a plus).</li></ul><i><strong>Desirable</strong></i><ul><li>Exposure to SCADA, EMS, ADMS, or OT environments in any capacity.</li><li>Familiarity with utility control centre operations.</li><li>PMP, PRINCE2, or an equivalent project management qualification.</li><li>Prior experience working with transmission or distribution utilities.</li></ul><i><strong>Attributes</strong></i><ul><li>Comfortable being the person who says no to the client.</li><li>Writes clearly and often - the paper trail is part of the job.</li><li>Curious about the technical domain without wanting to do the technical work.</li></ul><br><strong>Success Measures - First 12 Months</strong><ul><li>Milestone acceptance sign-offs obtained on or ahead of contractual dates.</li><li>Collections achieved against invoiced milestones.</li><li>Zero unpriced scope delivered.</li><li>Client escalations resolved at project level rather than escalated to executive level.</li><li>Steering committee cadence maintained without slippage.</li></ul><br> <br><br> </div>

<p>Lead end-to-end delivery of MENA IT projects, rollouts, and implementations from demand intake to closure. Manage project scope, timelines, budgets, risks, dependencies, and status reporting. Coordinate delivery with FDT, global teams, and external vendors to ensure successful execution. Act as the primary IT Business Partner for MENA country leadership and key stakeholders. Capture, assess, and prioritize business demand through the ServiceNow intake process. Define business requirements, scope, objectives, success criteria, and business cases for new initiatives. Drive change management, communications, training, user adoption, and operational handover. Consolidate MENA IT budgets, forecasts, funding proposals, and financial reporting. Establish and govern regional standards for hardware lifecycle management, vendors, services, and asset management. Evaluate initiative readiness, recommend portfolio priorities, and approve business readiness for go-live in collaboration with Operations and FDT. Willing to travel across the MENA markets and South Africa as needed. Effective time management, organization and multitasking skills. Strong command of English and Arabic, both written and spoken. to apply click here</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in IT, engineering or related discipline. A project management certification would be advantageous. 2 to 5 years delivering IT projects across more than one country, preferably in the pharmaceutical, medical device or other realated sector. Required Skills: Strong project and portfolio management capabilities, including planning, risk and dependency management, status reporting. Proven ability to gather, analyse, and translate business requirements into effective technology solutions while engaging with non-technical stakeholders. Sound understanding of IT infrastructure, workplace technologies, and SAP-related delivery, with the ability to manage service providers against defined specifications. Experience delivering automation, analytics, and reporting solutions, including Power BI, with exposure to AI-enabled business use cases. Strong vendor management, budgeting, and cost analysis skills.</p>

<p>We are looking for an enthusiastic and results-driven Spanish Team Leader to inspire, coach, and empower our customer service teams while driving operational excellence and outstanding customer satisfaction. Take the Next Step in Your Leadership Career As a Team Leader, you will play a key role in managing daily contact center operations, developing your team, and ensuring the highest standards of service quality. This is an exciting opportunity to work in a multinational environment where your leadership skills will directly contribute to operational success and continuous improvement. Key Responsibilities Spanish Contact Center Team Leader Lead and oversee the daily operations of the contact center, ensuring compliance with company policies, service standards, and performance objectives. Coach, motivate, and develop a team of Spanish-speaking customer service representatives to consistently deliver an exceptional customer experience. Monitor individual and team performance through KPIs and operational metrics, identifying improvement opportunities and implementing effective action plans. Handle escalated customer concerns and complaints, ensuring timely and satisfactory resolutions. Collaborate with cross-functional teams to improve workflows, optimize operational efficiency, and enhance service delivery. Foster a positive and engaging work environment by promoting employee development, recognition, and team morale. Stay informed about industry trends, customer service best practices, and emerging contact center technologies. Conduct regular coaching sessions, training, and performance reviews to ensure continuous development and adherence to service standards.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Administration, Communications, or a related field.</li><li>1+ year of experience as a Team Leader within a Contact Center or BPO environment.</li><li>Native or near-native proficiency in Spanish, with excellent verbal and written communication skills.</li><li>Strong leadership, coaching, and people management skills with the ability to inspire high-performing teams.</li><li>Experience working with CRM systems and contact center technologies.</li><li>Excellent analytical, problem-solving, and decision-making abilities.</li><li>Ability to manage multiple priorities and perform effectively in a fast-paced environment.</li><li>Previous experience in the Translation &amp; Localization industry is considered a strong advantage.</li></ul>

<p>Job Overview We are seeking an experienced and results-driven Call Center Service Delivery Team Leader to join our dynamic operations team. In this role, you will be responsible for managing end-to-end service delivery for a large-scale client account of 150+ employees , ensuring operational excellence, service quality, cost efficiency, client satisfaction, and continuous business growth. The ideal candidate is a strategic thinker, strong people leader, and client-focused professional with proven experience in managing voice accounts within a call center environment. You will act as the primary point of contact between the client and internal operations teams, ensuring that all services are delivered in line with contractual agreements, performance targets, and customer expectations.</p><p>Key Responsibilities:</p><ul><li>Oversee daily operations within the contact center, ensuring adherence to policies and quality standards.</li><li>Lead, inspire, and develop a team of agents to deliver exceptional customer service in Spanish.</li><li>Analyze performance metrics to identify areas for improvement and implement proactive solutions.</li><li>Manage customer queries and complaints, ensuring swift and satisfactory resolutions.</li><li>Coordinate with other teams to streamline processes and enhance overall service delivery.</li><li>Drive initiatives aimed at improving team morale and increasing job satisfaction among members.</li><li>Stay updated on industry practices and customer service technologies.</li><li>Conduct regular training sessions to ensure agents are well-versed in product knowledge and service protocols.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Administration, Communication, or a relevant field.</li><li>Proven experience of 3+ years as a Team Leader in a Contact Center environment.</li><li>Fluent or near-native proficiency in Spanish with excellent communication skills.</li><li>Strong leadership and team management skills, with the ability to motivate and support team members.</li><li>Proficient in using CRM software and contact center technologies.</li><li>Demonstrated ability to handle multiple tasks, prioritize, and meet deadlines.</li><li>Exceptional problem-solving and decision-making skills.</li><li>Experience in the Translation &amp; Localization industry is a plus.</li></ul>

<strong>Who We Are<br><br></strong>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.<br><br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.<br><br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.<br><br>#VOIS #BeUnrivalled #CreateTheFuture<br><br><strong>About This Role<br><br></strong>We are seeking a Technical Delivery Lead to drive the end-to-end delivery of complex, high-impact projects within the UK IT portfolio. This role focuses on shaping, mobilising, and delivering multiple initiatives across cross-functional teams, systems, and external partners, ensuring outcomes are achieved on time, within budget, and to the required quality standards, while aligning with Vodafone’s governance frameworks.<br><br><strong>What You’ll Do<br><br></strong>Lead the delivery of one or more complex projects within an assigned portfolio, ensuring full lifecycle accountability from business case through to operational handover<br><br>Build, lead, and support cross-functional project teams, creating clarity of objectives and fostering a collaborative, high-performing environment<br><br>Define and communicate the programme vision and desired future state, aligning stakeholders to shared outcomes<br><br>Develop detailed project and programme plans, including resource forecasting, dependencies, and critical path management<br><br>Prepare cost estimates and manage financial performance, including capitalisation and budget tracking<br><br>Integrate all workstreams into a unified delivery plan and ensure alignment across technical and business activities<br><br>Monitor and control project performance, embedding measurable outcomes and success criteria<br><br>Establish and manage stakeholder communication plans across senior internal and external stakeholders<br><br>Manage supply and demand of resources across the project lifecycle, including people, financials, and technology<br><br>Build and maintain strong stakeholder relationships, ensuring alignment and effective collaboration throughout delivery<br><br>Oversee governance compliance and ensure adherence to Vodafone delivery methodologies<br><br>Collaborate with system integrators and third-party partners to deliver programme objectives<br><br><strong>Who You Are<br><br></strong>Egyptian national residing in Egypt<br><br>Extensive experience (typically over 5 years) delivering complex, end-to-end projects within ICT or technology environments<br><br>Strong understanding of software development lifecycle and technical transformation delivery<br><br>Experience working within telecommunications or network environments<br><br>Proven ability to manage multiple projects of varying scale and complexity simultaneously<br><br>Skilled in stakeholder engagement and influencing across all organisational levels<br><br>Experience managing cross-cultural and matrix teams<br><br>Strong financial acumen, including budgeting, forecasting, and understanding of profit and loss<br><br>Recognised project management certification (PRINCE2 Practitioner or PMP)<br><br>Excellent communication, organisation, and collaboration skills<br><br>Proficiency in Microsoft Excel, PowerPoint, Visio, and Project<br><br>Ability to quickly acquire and apply new technical knowledge<br><br><strong>Not a perfect fit?<br><br></strong>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.<br><br><strong>What's In It For You<br><br></strong>Opportunity to lead complex, high-visibility transformation initiatives within Vodafone UK<br><br>Exposure to senior stakeholders and international delivery environments<br><br>Professional growth through ownership of large-scale programmes and cross-functional collaboration<br><br>A culture focused on innovation, continuous improvement, and learning<br><br>Career progression within programme and portfolio delivery<br><br><strong>What Skills You Will Learn<br><br></strong>Advanced programme and project leadership techniques<br><br>Strategic stakeholder management and executive communication<br><br>Financial planning and budget control within large-scale programmes<br><br>Governance and delivery excellence in global telecom environments<br><br>Managing complex transformations across distributed and diverse teams<br><br><strong>VOIS Equal Opportunity Employer Commitment<br><br></strong>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status,pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.<br><br><strong>Join Us<br><br></strong>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.<br><br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.<br><br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.<br><br><strong>Alert <br><br></strong>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.<br><br>#JDEnhancedByTARA<br><br><strong>Follow us on social media and #StayConnected<br><br></strong>LinkedIn: https://www.linkedin.com/company/vois/<br><br>Facebook: https://www.facebook.com/voisglobal<br><br>Instagram: https://www.instagram.com/voisglobal/<br><br>You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2