Cisco Network Engineer Jobs in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong><u>ICT Systems Engineer [Design and Development]</u></strong></span></p><br><p><span>You will work closely with Servers, Storage, Applications and virtualization architects, and Microsoft Networks and systems integration and implement new solutions to address our evolving performance and efficiency requirements. You will engineer mission-focused IT programs that incorporate both existing infrastructure and new system technologies, and work with senior executives to find the best strategies to meet requirements. We rely on our engineering team to build the foundation for our success.</span></p><br><br><span>Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.</span><br>Responsibilities:<br><p><strong>Essential Responsibilities:</strong></p><br><ul><li><span>Managing and Sizing Physical Servers multi vendors expert.</span></li><li><span>Managing and Sizing Storage multi vendors expert.</span></li><li><span>Managing and Sizing Systems and Applications experts.</span></li><li><span>Windows and Linux Expert.</span></li><li><span>Microsoft infrastructure expert.</span></li><li><span>Datacentre design and implementation expert.</span></li><li><span>Certified MCSA, MCSE infra and Redhat</span></li><li><span>VMware and Hyper-V Expert</span></li><li><span>Good knowledge of Networking [Certified CCNA].</span></li><li><span>Good knowledge of Security Devices [Firewalls, Load balancers, Anti-Virus].</span></li><li><span>Create High Level and Low-Level Document</span></li><li><span>Basic background of CCTV and ACS functions.</span></li><li><span>Have excellent Active Directory Experience</span></li><li><span>Have Excellent Veeam Backup Experience</span></li><li><span>Evaluate Project BOQ and BOM [Bill or Quantity and Bill of Material]</span></li><li>Installing, configuring, and troubleshooting various Systems architecture</li><li>Designing and implementing business solutions using common network equipment&nbsp;</li><li>Monitoring and diagnosing performance issues&nbsp;</li><li>Designing, writing, and updating both system documentation and network diagram</li><li>Able to work in remote sites.</li><li><span>25% Traveling time.</span></li></ul><br>Qualifications:<br><p><span><b>Qualifications &amp; Education</b></span></p><br><ul><li><span>Degree in Computer Science, Information Systems or equivalent</span></li><li><span>Experience from 3 -5 years.</span></li></ul><p><b>Skills</b>:</p><br><ul><li><span>Competent,&nbsp;</span></li><li><span>Self-motivated</span></li><li><span>Pro-active</span></li><li><span>Dedicated&nbsp;</span></li><li><span>Responsible&nbsp;</span></li><li><span>Having the ability to work independently without the need for close supervision.</span></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b><span><span>Job Summary</span></span></b><br><span><span>We are looking for a Network &amp; Security Engineer to work on a dedicated basis with one of our outsourcing</span></span><br><span><span>partner's enterprise clients. The role involves managing and maintaining the Client's network and security</span></span><br><span><span>infrastructure, ensuring the stability, performance, and security of daily network operations remotely.</span></span><br><b><span><span>Required Skills</span></span></b><br><b><span><span>Technical Skills</span></span></b><br><span><span>• Strong experience with Cisco networking technologies (Catalyst 9300/9500, Nexus 9000, C8300 Routers).</span></span><br><span><span>• Hands-on experience managing Palo Alto and Fortinet firewalls.</span></span><br><span><span>• Solid understanding of LAN, WAN, MPLS, VPN, TCP/IP, VLANs, STP, OSPF, BGP, and routing protocols.</span></span><br><span><span>• Experience administering Cisco Wireless Controllers (9800 WLC) and Access Points.</span></span><br><span><span>• Experience with Cisco Catalyst Center or similar network monitoring solutions.</span></span><br><span><span>• Knowledge of network security best practices and firewall policy management.</span></span><br><span><span>• Ability to troubleshoot complex network connectivity and performance issues.</span></span><br><span><span>• Experience with high availability (HA), redundancy, and disaster recovery concepts.</span></span><br><span><span>• Familiarity with enterprise monitoring and logging tools.</span></span><br><b><span><span>Soft Skills</span></span></b><br><span><span>• Strong analytical and troubleshooting skills.</span></span><br><span><span>• Excellent communication and documentation skills (Arabic and English).</span></span><br><span><span>• Ability to work independently in a remote environment.</span></span><br><span><span>• Strong vendor management and coordination skills.</span></span><br><span><span>• Customer-focused with excellent problem-solving abilities.</span></span><br><span><span>• Ability to balance Client requirements with the outsourcing company's internal processes.</span></span><br><br></span><br><span>Requirements<b><span>Qualifications</span></b><br><br><span>• Bachelor's degree in Computer Science, Information Technology, or a related field.</span><br><span>• 4–5 years of enterprise networking experience.</span><br><span>• CCNP Enterprise certification preferred.</span><br><span>• Palo Alto PCNSA/PCNSE or Fortinet NSE certification is an advantage.</span><br><br><span>​</span><br><span><b>Additional Notes – Outsourcing Model</b></span><br><span>• Availability to work on a shift basis may be required depending on the Client's operational needs.</span><br><span>• Signing a Client-specific Non-Disclosure Agreement (NDA) is required in addition to the contract with the</span><br><span>outsourcing company.</span><br><span>• Performance is evaluated jointly and periodically by both the outsourcing company and the Client</span><br></span><br> </div>

Occupation Description The IT Help Desk Executive serves as the first point of contact for users seeking technical assistance over the phone or email.<br>Job Scope Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by Users Walk the Users through the problem-solving process Direct unresolved issues to the next level of support personnel Record events and problems and their resolution in logs Follow-up and update the Users' status and information Install and configure computer hardware, software, systems, networks, printers, and scanners Monitor TV System Monitor NVR System Follow the ticketing system to resolve the requests with SLARemote support for All Branches<br>Education and Training Bachelor’s degree in Computer Science, Information Technology, or a similar field Advanced knowledge of help desk software and remote-access systems Experience with Microsoft Windows Server, Active Directory Knowledge of networking protocols, such as TCP/IP, DNS, DHCP, and VPNFamiliarity with virtualization technologies, such as VMware or Hyper-VCertification in relevant technologies, such as MCSE or CCNA, is a must<br>Most Common Work Experience Requested1-3 years of related experience; previous experience in real estate is preferred Knowledge of computer software systems, including databases, office applications, and operating systems Ability to troubleshoot complex hardware and software issues Ability to relocate between branches

Occupation Description The IT Help Desk Executive serves as the first point of contact for users seeking technical assistance over the phone or email.<br>Job Scope Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by Users Walk the Users through the problem-solving process Direct unresolved issues to the next level of support personnel Record events and problems and their resolution in logs Follow-up and update the Users' status and information Install and configure computer hardware, software, systems, networks, printers, and scanners Monitor TV System Monitor NVR System Follow the ticketing system to resolve the requests with SLARemote support for All Branches<br>Education and Training Bachelor’s degree in Computer Science, Information Technology, or a similar field Advanced knowledge of help desk software and remote-access systems Experience with Microsoft Windows Server, Active Directory Knowledge of networking protocols, such as TCP/IP, DNS, DHCP, and VPNFamiliarity with virtualization technologies, such as VMware or Hyper-VCertification in relevant technologies, such as MCSE or CCNA, is a must<br>Most Common Work Experience Requested1-3 years of related experience; previous experience in real estate is preferred Knowledge of computer software systems, including databases, office applications, and operating systems Ability to troubleshoot complex hardware and software issues Ability to relocate between branches

Maverick Impact – People & Brand is a specialized recruitment consultancy connecting businesses with exceptional talent across various industries. We partner with leading organizations to deliver tailored recruitment solutions that drive long-term success. We are currently hiring an IT Support Executive (IT Help Desk) on behalf of one of our clients in the hospitality sector. Position: IT Support Executive (IT Help Desk) Employment Type: Temporary (3–5 months) Location: U Hotel, Dose Ras El Hekma – North Coast, Egypt<br>Key Responsibilities:Provide first-line technical support to hotel staff. Maintain and troubleshoot computers, printers, IP phones, and internet connectivity. Install, configure, and maintain hardware and software. Support guests with in-room technology-related issues. Document technical incidents and maintain IT asset inventory. Ensure smooth day-to-day IT operations across the property. Requirements:Minimum 1 year of experience in IT Support or Help Desk. Good understanding of networking fundamentals, including switching, routing, and Wi-Fi systems. Familiarity with network passive infrastructure. Strong troubleshooting and problem-solving skills. Good communication and customer service skills. Experience with hotel systems such as Opera PMS, MICROS POS, and CCTV is an advantage. Professional certifications such as CCNA, MCSA, or Comp TIA Network+ are preferred. Compensation & Benefits Net Salary: EGP 10,000Accommodation provided

Company Description Cretik is a Dubai-based software house, founded in 2020, that delivers bespoke software, mobile applications, UI/UX, websites, and e-commerce solutions across Egypt, Saudi Arabia, and the wider MENA region. The company focuses on designing intuitive and visually compelling digital products that help clients exceed industry standards. Cretik’s professional team collaborates closely with businesses to create tailored solutions that strengthen their market position. Team members are encouraged to contribute innovative ideas and grow their technical expertise while working on diverse regional projects. Role Description This is a full-time hybrid role for a Network Engineer, primarily based in Qesm Ain Shams with flexibility for some work from home. The Network Engineer will design, implement, and maintain secure, reliable network infrastructures to support Cretik’s software development and delivery operations. Daily responsibilities include configuring and managing network devices, monitoring performance, diagnosing and resolving connectivity issues, and optimizing network capacity. The role also involves collaborating with development and operations teams to ensure network readiness for new projects, applying security best practices, documenting network changes and standards, and participating in planning for upgrades and expansions. Qualifications Strong skills in Network Engineering and Network Design, including planning, implementing, and optimizing LAN/WAN environments. Hands-on experience with Network Administration, such as configuring routers, switches, firewalls, and managing IP addressing and VLANs. Proficiency in Troubleshooting network issues, performing root-cause analysis, and resolving performance and connectivity problems. Knowledge of Network Security principles and practices, including access control, encryption, and security monitoring. Familiarity with common networking protocols (TCP/IP, DNS, DHCP, VPN) and enterprise networking tools. Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience. Relevant certifications (e.g., CCNA, Network+, or equivalent) are advantageous. Ability to work collaboratively in a hybrid environment, communicate clearly, and manage tasks with minimal supervision.

About the Company: Dar, the founding member of the Sidara group, is an international multidisciplinary consulting organization specializing in engineering, architecture, planning, environment, project management, facilities management, and economics. Sidara operates in 60 countries with 20,500 professionals, Dar connects people, places, and communities through innovative solutions to the world's most complex challenges. We deliver projects from inception through completion, embracing challenges to empower communities worldwide. Learn more at www.dar.com.<br><br>About the Role: We aspire to be the chosen home of those with a gift for crafting solutions that empower people and an unwavering passion for learning and innovation. Our core values shape our culture and guide our decision-making. We are committed to:<br><br>Excellence Responsibility Empowerment Connectivity Courage<br> Responsibilities:<br><br>Administer and maintain enterprise network infrastructure including switches, routers, firewalls, and wireless components. Manage wireless networking platforms, including site surveys, coverage analysis, and optimization. Monitor network performance and availability using tools such as Solar Winds and recommend improvements as needed. Support and maintain the IP Telephony system. Implement and maintain network security measures in alignment with the compliance standards. Maintain up-to-date technical documentation of network configurations, procedures, and standards. Collaborate with internal teams to support infrastructure upgrades, troubleshoot issues, and ensure optimal network performance.<br> Qualifications:<br><br>Bachelor's degree in Computer or Communication Engineering from a reputable university.3+ years of experience in network engineering within enterprise environments, with a strong focus on wireless LAN technologies.<br> Required Skills:<br><br>Proficient in network protocols (TCP/IP, IEEE 802.11), and familiar with Cisco/Aruba/Fortinet wireless technologies. Experience with wireless survey tools (e.g., Ekahau, Air Magnet) and NAC solutions such as Cisco ISE, Aruba Clear Pass, Forti NAC. Strong knowledge of network monitoring and troubleshooting tools. CCNP Enterprise certification. Excellent command of English, both written and spoken, with the ability to communicate clearly and professionally in a corporate environment. Strong interpersonal and presentation skills.<br> Preferred Skills: Kind Note: While we carefully review all applications, only candidates meeting the specified requirements will be contacted for further consideration. We appreciate your understanding and thank all applicants for their interest.<br><br>Equal Opportunity Statement: Dar is committed to diversity and inclusivity in the workplace.

About the Company: Dar, the founding member of the Sidara group, is an international multidisciplinary consulting organization specializing in engineering, architecture, planning, environment, project management, facilities management, and economics. Sidara operates in 60 countries with 20,500 professionals, Dar connects people, places, and communities through innovative solutions to the world's most complex challenges. We deliver projects from inception through completion, embracing challenges to empower communities worldwide. Learn more at www.dar.com.<br><br>About the Role: We aspire to be the chosen home of those with a gift for crafting solutions that empower people and an unwavering passion for learning and innovation. Our core values shape our culture and guide our decision-making. We are committed to:<br><br>Excellence Responsibility Empowerment Connectivity Courage<br> Responsibilities:<br><br>Administer and maintain enterprise network infrastructure including switches, routers, firewalls, and wireless components. Manage wireless networking platforms, including site surveys, coverage analysis, and optimization. Monitor network performance and availability using tools such as Solar Winds and recommend improvements as needed. Support and maintain the IP Telephony system. Implement and maintain network security measures in alignment with the compliance standards. Maintain up-to-date technical documentation of network configurations, procedures, and standards. Collaborate with internal teams to support infrastructure upgrades, troubleshoot issues, and ensure optimal network performance.<br> Qualifications:<br><br>Bachelor's degree in Computer or Communication Engineering from a reputable university.3+ years of experience in network engineering within enterprise environments, with a strong focus on wireless LAN technologies.<br> Required Skills:<br><br>Proficient in network protocols (TCP/IP, IEEE 802.11), and familiar with Cisco/Aruba/Fortinet wireless technologies. Experience with wireless survey tools (e.g., Ekahau, Air Magnet) and NAC solutions such as Cisco ISE, Aruba Clear Pass, Forti NAC. Strong knowledge of network monitoring and troubleshooting tools. CCNP Enterprise certification. Excellent command of English, both written and spoken, with the ability to communicate clearly and professionally in a corporate environment. Strong interpersonal and presentation skills.<br> Preferred Skills: Kind Note: While we carefully review all applications, only candidates meeting the specified requirements will be contacted for further consideration. We appreciate your understanding and thank all applicants for their interest.<br><br>Equal Opportunity Statement: Dar is committed to diversity and inclusivity in the workplace.

<p>Own the technical pre-sales cycle for cybersecurity solutions across network security, endpoint protection, identity, and SOC/SIEM u2014 supporting the KSA-based sales team with security architectures that match customer requirements and compliance needs. Assess customer security posture and design solutions covering firewalls/NGFW, EDR/XDR, email &amp; web security, SIEM/SOC, IAM/PAM, and data protection. Prepare sizing, BOMs, and technical proposals for leading security vendors (e.g., Fortinet, Palo Alto, Cisco, Sophos, Kaspersky, Trend Micro, Microsoft Defender/Sentinel). Respond to RFPs/tenders, prepare compliance sheets, and handle technical clarifications. Deliver presentations, demos, and PoCs to customers (remotely and during on-site visits to KSA). Stay current on threat landscape, vendor roadmaps, and KSA regulatory/compliance requirements (e.g., NCA frameworks). Support the sales team in customer meetings as the security subject-matter expert.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 5 years of cybersecurity pre-sales or security engineering experience at a system integrator, IT solutions provider, or security solutions provider. Hands-on experience with at least two major security vendor stacks (Fortinet, Palo Alto, Cisco, Microsoft Security, or similar). Good understanding of network security architecture, Zero Trust, SOC operations, and SIEM. Vendor certifications preferred (e.g., Fortinet NSE 4+, PCNSE, CCNP Security, SC-200/SC-300); CISSP/CISM a plus. Bachelor's degree in Computer Engineering, Computer Science, or related field. Excellent communication and presentation skills in English and Arabic. Willingness to travel periodically to Saudi Arabia.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Provide on-site and remote technical support to end users.<br> Troubleshoot hardware and software issues on desktops, laptops, and peripherals.<br> Install, configure, and maintain IT equipment (PCs, printers, network devices).<br> Support Microsoft environment including user accounts, email, and access management.<br> Handle network-related issues (LAN/WAN, Wi-Fi connectivity).<br> Competitive salary Healthy environment Competitive salary Healthy environment Attractive Salaries Social insurance Medical Insurance Other benefits upon the company polices 1 year of experience in IT support or a similar role.<br> Good understanding of networking concepts (CCNA level).<br> Basic knowledge with Microsoft 365 and Entra ID (user management, permissions).<br> Good troubleshooting skills in Microsoft Windows environments.<br> Good in hardware installation and troubleshooting.<br></span> </div>

Location: Saudi Arabia Employment Type: Full-Time Job Summary We are seeking an experienced and proactive IT Manager to lead and manage the company's IT infrastructure, systems, and technical support operations. The ideal candidate will be responsible for ensuring the stability, security, and efficiency of all IT services while supporting business growth through technology.<br>Key Responsibilities Oversee and manage the company's IT infrastructure, networks, servers, and systems. Ensure the security, availability, and performance of all IT services. Manage Microsoft 365, Active Directory, cloud services, and system backups. Lead the IT support team and provide technical guidance across the organization. Implement cybersecurity policies and ensure data protection and business continuity. Plan, execute, and manage IT projects, system upgrades, and technology implementations. Monitor network performance and troubleshoot hardware, software, and connectivity issues. Manage IT vendors, software licenses, and technology procurement. Support ERP systems, with a strong focus on Odoo ERP. Develop and maintain IT policies, procedures, and best practices. Requirements:Bachelor's degree in Information Technology, Computer Science, or a related field.7–10 years of experience in IT, including at least 3 years in a managerial role. Strong knowledge of Windows Server, Microsoft 365, networking, virtualization, and cybersecurity. Hands-on experience with Odoo ERP is highly preferred. Experience managing cloud environments, firewalls, VPNs, and backup solutions. Strong leadership, communication, and problem-solving skills. Ability to manage multiple projects and work in a fast-paced environment. Professional certifications (CCNA, MCSA, MCSE, ITIL, or PMP) are considered a plus.

EYouth is looking for IT Team Leader to Lead the company's IT operations, infrastructure, Microsoft 365 environment,cybersecurity, and networking while ensuring reliable day-to-day IT support andcontinuous improvement. Key Responsibilities• Lead and supervise the IT Specialist and review completed work.• Manage Fortinet firewalls, VPNs, SD-WAN, routing, switching, VLANs, Wi-Fi, andnetwork security.• Administer Microsoft 365 (Exchange Online, Entra ID, Teams, Share Point, One Drive,Intune preferred, Security & Compliance).• Manage Windows Server, Active Directory, DNS, DHCP, endpoint management,backups, patching, and disaster recovery.• Monitor infrastructure performance and ensure business continuity.• Define IT standards, documentation, and SOPs.• Handle escalated technical issues and vendor management.• Lead IT infrastructure and automation projects.• Implement cybersecurity best practices and monitor security incidents.• Prepare weekly status reports, risks, and improvement plans. Requirements• Bachelor's degree in Computer Science, Information Technology, or related field.• 4–6 years of experience in IT Infrastructure / System Administration.• Strong hands-on experience with Fortinet solutions.• Expert knowledge of Microsoft 365 Administration.• Strong networking knowledge (TCP/IP, Routing, Switching, VLANs, VPN, Wi-Fi).• Experience with Windows Server and Active Directory.• Experience with virtualization (Hyper-V or VMware) is preferred.• Knowledge of cybersecurity and backup solutions.• Excellent troubleshooting, documentation, and communication skills.• Previous experience mentoring or leading junior IT staff is preferred. Preferred Certifications Fortinet NSE/FCPMicrosoft Certified (MS-102, AZ-104 or equivalent) ITIL Foundation CCNA (preferred).<br>Apply now using the above application or send your CV to Nourhan. Elbaz@eyouthlearning.com

Teleperformance is Hiring: IT Service Desk IIAre you an IT professional with experience in technical support and service desk operations? Join Teleperformance and be part of a global team delivering exceptional IT support in a dynamic enterprise environment. What You'll Do:• Provide first-line IT support via phone and email• Troubleshoot hardware, software, and system issues• Manage incidents and service requests through the ticketing system• Support end users with account access, password resets, and desktop applications• Administer Active Directory user accounts and security groups• Work with Microsoft 365, Azure Entra ID, Intune, and Tanium• Escalate complex technical issues when needed• Ensure SLA compliance and maintain accurate documentation What We're Looking For:• Experience with enterprise IT environments and ticketing systems• Strong knowledge of Windows Operating Systems and desktop support• 2–5 years of experience in an IT Service Desk or IT Support role• English level: B1 or above• Hands-on experience with Active Directory administration• Working knowledge of Azure Entra ID, Microsoft 365, Intune, and Tanium• Bachelor's degree in Computer Science, Information Technology, or a related field• ITIL knowledge or certifications such as Comp TIA A+, Network+, Microsoft, or CCNA are a plus• Strong troubleshooting, communication, and problem-solving skills What We Offer:• Competitive salary package• Medical and social insurance• Transportation provided• Hybrid work model• Career growth and development opportunities If you're ready to grow your IT career with a global leader, we'd love to hear from you.

Company Description Town Team is a fashion brand that has been redefining style since 1998, driven by a passion for creativity and self-expression. The company focuses on inspiring individuals to move beyond comfort zones and express their unique identity through fashion. With evolving collections for men and kids, Town Team offers contemporary trends that aim to stay ahead of the curve. The culture encourages curiosity, individuality, and boldness in both design and daily work. Town Team promotes a dynamic environment where team members contribute to innovative, boundary-pushing fashion.<br>Role Description The Infrastructure Specialist is a full-time, on-site role based in Markaz Tanta. This role is responsible for maintaining and optimizing the company’s IT infrastructure, including servers, networks, and related hardware and software. Daily tasks include monitoring system performance, troubleshooting technical issues, ensuring network security, and supporting IT operations across the organization. The Infrastructure Specialist will collaborate with cross-functional teams to plan and implement infrastructure upgrades, manage backups and disaster recovery, and maintain documentation of systems and procedures. The role also involves proactively identifying risks, applying best practices in IT governance, and providing hands-on support to internal users.<br>Qualifications<br> Candidates should possess strong Infrastructure and IT Operations skills, including managing servers, storage, and enterprise systems. Candidates should possess solid Networking and Network Security skills, including configuring network devices and implementing security controls. Candidates should possess Troubleshooting skills for diagnosing and resolving hardware, software, and connectivity issues. Relevant skills such as system administration (Windows/Linux), cloud services (e.g., AWS, Azure), and virtualization (e.g., VMware, Hyper-V) are highly beneficial. Experience in on-site IT support within a retail or multi-branch environment is an advantage. Ability to work independently, prioritize tasks, and communicate clearly with technical and non-technical stakeholders. A degree or diploma in Computer Science, Information Technology, or a related field, or equivalent practical experience. Professional certifications (such as Comp TIA Network+, Security+, CCNA, or similar) are a plus.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p><u><strong>About the Role&nbsp;</strong></u></p><br><p>Our GTI Team is searching for a friendly, energetic IT Help Desk <u><strong>Intern </strong></u>to join us at our Cairo location. You’ll be the go-to person for our employees dealing with daily tech issues. You'll play a major role in addressing internal user issues, answering questions, and helping things run smoothly. If you like solving problems, meeting new people, and you’re eager to jump into IT support, we want to hear from you!!&nbsp;</p><br><p><u><strong>What you'll do....</strong></u></p><br><ul><li>You'll be one of our&nbsp;go-to help desk Interns at our&nbsp;Cairo location! You'll resolve daily hardware and software problems on laptops, desktops,&nbsp;phones, and printers.</li><li>When issues can't be solved remotely,&nbsp;you'll jump in to assist employees&nbsp;face-to-face.</li><li>Keep the business&nbsp;running smoothly, aiming for same-day ticket closures.&nbsp;</li><li>Set up machines, ensure&nbsp;new hires &amp; current&nbsp;employees&nbsp;are up and running with the correct access.</li><li>If there are system upgrades or we have unexpected outages, you'll work directly with the global network and engineering teams.&nbsp;</li><li>Keep a clean and detailed&nbsp;record of all company equipment/gear.</li><li>Ensure every&nbsp;process aligns with our our company security policies and procedures</li></ul><br>Qualifications<br><ul><li>6 months - 2 years in the IT Help Desk or Tech Support field</li><li>Recent graduates&nbsp;with prior&nbsp;internship and solid tech background are encouraged to apply!</li><li>A Degree in Computer Science, IT, or something similar is great but hands-on experience and a knack for fixing computers&nbsp;is just as valuable!!</li><li>You should have a working knowledge of&nbsp;Windows OS, Active Directory, basic networking,&nbsp;cables, routers, IP addresses, etc.</li><li>Certifications such as&nbsp;CompTIA A+, Network+, CCNA, or Microsoft Fundamentals are a bonus, but a willingness to learn on the job is even better!</li><li>Good English and Arabic communication is key, you'll&nbsp;need to explain tech issues to end-users&nbsp;who are not familiar with&nbsp;technical issues.</li><li>A positive attitude and staying calm under pressure will be key</li><li>High-level of integrity is a must</li><li>You'll also need to be open&nbsp;with rotating shifts, including weekends, as our our site runs 24/7.</li></ul><br>Additional Information<br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Publication date :</strong> Jul 01, 2026, 12:00AM</p><br><br><p>Contract duration : </p><br><br>Orange Business is here!<br>About us<p>Join us at Orange Business!<br>We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.<br>Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p><br><br>About the role<ul><li><span>Support and Operate Security Services and offers provided to a vast number of Customers worldwide to secure high quality levels and almost 100% service availability.</span></li><li><span>Act as Second level of support and deliver different security services management aspects: incident, change, release, capacity, and vulnerability management.</span></li><li><span>Resolve service incidents by troubleshooting &amp; solving reported faults.</span></li><li><span>Perform service changes by assessing risk and implementing reported change requests.</span></li><li><span>Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through: Problem Management Dashboard, Monitoring Alarms, Proactive Trouble Tickets, Incidents, or authorized signed emails.</span></li><li><span>Monitor &amp; validate alarms coming from intrusion sensors and identify real and false alarms.</span></li><li><span>Qualify and solve incidents by analyzing application-level traffic, tracking and investigating intrusions through manual event correlation.</span></li><li><span>Escalate technically major security events &amp; incidents to security senior engineers to empower it with better technical skills and more investigation.</span></li><li><span>Perform routine actions to help manage and optimize IPS security policies.</span></li><li><span>Perform solution releases by authorizing &amp; validating changes, upgrades, updates, patches and migrations as well as implementing it.</span></li><li><span>Maintain Security Solutions Configuration Management up-to-date by adding/modifying CI as implied by incident, change, &amp; release processes.</span></li><li><span>Manage customers (internal and external) calls and provide them with regular as per each of the service support processes.</span></li><li><span>Perform SIPs actions led by Senior Security Engineers and update the action plan of the SIP.</span></li><li><span>Perform Technical &amp; management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion.</span></li><li><span>Mentor newcomers and security associate as well as SOC 1 and provide them with guidance and technical advice.</span></li></ul><br>About you<p>Educational Qualifications:</p><br><br><ul><li><span>B.Sc. degree in Computer Science, communications or electronics engineering</span></li><li><span>Certification at any of the following domains:</span></li><li><span>CCSE or CCSA, SSCP, NSE4, JNCIS-FW, NSE5 or NSE4 and PCNSE along with CCNP or CCSP Security.</span></li><li><span>CCNA security certified.</span></li><li><span>CISSP is a plus</span></li></ul><p>Professional Requirements:</p><br><br><ul><li><span>At least 3 years of professional experience</span></li><li><span>At least 2 years of IT/Network security technical experience</span></li><li><span>Excellent knowledge of security concepts, including various kinds of vulnerabilities, exploits, attacks,</span></li><li><span>and defense techniques.</span></li></ul><p>Very good understanding of network security technologies:</p><br><br><ul><li><span>Firewalls: CheckPoint &amp; Fortinet and Palo Alto mainly other technologies are also acceptable</span></li><li><span>Load Balancers: F5 BIGIP mainly</span></li><li><span>Intrusion Detection &amp; Prevention and EDR/XDR.</span></li><li><span>Remote Access Solutions: Pulse Secure MSSL, IPsec, VPN, AAA, PKI, … etc.</span></li><li><span>Cloud and managed proxies: Bluecoat, McAfee, Zscaler and Prisma cloud, Netskope.</span></li><li><span>Excellent understanding of IT &amp; networking (routing, switching) &amp; network security concepts &amp; technologies.</span></li><li><span>Analytical Troubleshooting experience – Familiar with Network Protocol Analyzers such as Wireshark, Fiedler.</span></li><li><span>Excellent interpersonal and customer facing skills.</span></li><li><span>Strong problem solving, analytical thinking and troubleshooting skills.</span></li><li><span>Excellent phone manner and business communication skills.</span></li><li><span>Good understanding of ITIL incident &amp; change management processes.</span></li><li><span>Fluent English (reading and writing)</span></li><li><span>French Language is a plus.</span></li></ul><br><br>What we offer<p><strong>• Global Opportunities:</strong> Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.<br><strong>• Flexible Work Environment:</strong> Flexible working hours and possibility to combine work from office and home (hybrid ways of working).<br><strong>• Professional Development:</strong> training programs and upskilling/re-skilling opportunities.<br><strong>• Career Growth:</strong> Internal growth and mobility opportunities within Orange.<br><strong>• Caring and Daring Culture:</strong> Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.<br><strong>• Reward Programs:</strong> Employee Referral Program, Change Maker Awards.</p><br><br>Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.<p> At Orange, only your skills matter. </p><br><br> <p> Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have. </p><br><br><br> </div>

<p><strong>Infrastructure Operations:</strong></p><p>&nbsp;</p><ul><li><p>Manage and maintain the company’s network, servers, systems, and IT infrastructure.</p></li><li><p>Ensure network and infrastructure availability, performance, and security.</p></li><li><p>Manage routers, switches, firewalls, VPNs, Wi-Fi, and internet connectivity.</p></li><li><p>Monitor systems and troubleshoot technical issues.</p></li><li><p>Manage servers, virtualization, backup, and storage solutions.</p></li><li><p>Ensure regular system updates, patching, and security controls.</p></li><li><p>Manage IT infrastructure projects, upgrades, and implementations.</p></li><li><p>Manage IT vendors and service providers.</p></li><li><p>Maintain IT infrastructure documentation and procedures.</p></li><li><p>Develop and manage the Network &amp; Infrastructure team.</p></li><li><p>Support disaster recovery and business continuity activities.</p></li><li><p>Prepare infrastructure plans and recommend improvements based on business needs.</p></li></ul><p>&nbsp;</p><p><strong>Requirements</strong></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in computer/communication engineering or equivalent</p></li><li><p>ITIL certified or relevant experience</p></li><li><p>Fluent in spoken and written English.</p></li></ul><p>&nbsp;</p><p><strong>Certificates:</strong></p><ul><li><p>MCSE</p></li><li><p>CCNA</p></li><li><p>ITIL</p></li></ul><p><strong>Technical Skills</strong></p><ul><li><p>Active Directory 2019</p></li><li><p>VMware 8 /DRP</p></li><li><p>Cybersecurity and IT risk management, Firewall, EDR, Sandbox, Mail Gateway</p></li><li><p>Email Hybrid</p></li><li><p>SharePoint Online</p></li><li><p>OPM</p></li><li><p>VOIP</p></li><li><p>Program Language /Development .NET.</p></li><li><p>ERP Cloud</p></li><li><p>Cloud computing (SAAS PASS IAAS)</p></li></ul><p></p>

<p>Qualifications</p><p>Maximum Two years of experience in IT</p><p>* Good knowledge CCNA /MCSE</p><p>* Identifying hardware and software solutions</p><p>* Provide comprehensive and exceptional technical support to Backend customer via chat, email,</p><p>phone, remote access or onsite.</p><p>* Assist with the setup and configuration of new hardware and software and printers.</p><p>* Troubleshooting technical issues</p><p>* Maintain procedures and reports that provide technical support to the entire organization.</p><p>* Provides technical support to customers by answering questions and troubleshooting problems.</p><p>* Understand, identify, and document customer technical points and share insights with internal</p><p>teams to constantly improve the customer and product experience.</p><p>* Must be detail oriented and able to multi-tasking.</p><p>* Replay and follow up customer complaints, requests, and inquiries in a professional and timely</p><p>Manner.</p><p>* Deep knowledge of operating systems, current equipment and technologies, enterprise backup and</p><p>recovery procedures, and system performance monitoring tools</p><p>* Excellent interpersonal skills</p><p>* Ability to maintain confidentiality of company information.</p><p>* Maintain an inventory of IT assets and ensure proper documentation</p><p><strong>Requirements</strong></p><ul><li><p></p></li></ul><p></p>

<h4>MICA Academy is a secondary technological school in Giza offering advanced infrastructure and networking programs for students aged 15 to 18.</h4><ul><li><p>Deliver engaging theoretical and practical network training to high school students (ages 15-18).</p></li><li><p>Teach specialized infrastructure and networking subjects.</p></li><li><p>Design and implement hands-on workshops covering <strong>Data Center Network Design</strong>, <strong>Troubleshooting</strong>, <strong>Network Management, and Protection</strong>.</p></li><li><p>Teach general electricity and electronics basics related to networking.</p></li><li><p>Utilize modern training techniques and interactive tools.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Education:</strong> Bachelor’s degree in Communication &amp; Electrical Engineering, Computer Science, IT, or equivalent experience.</p></li><li><p><strong>Certifications:</strong> <strong>CCNA (Routing &amp; Switching)</strong> and <strong>MCSA</strong>.</p></li><li><p><strong>Experience:</strong> Proven experience as a <strong>Network Technical Trainer</strong>, with a strong ability to manage, engage, and communicate effectively with teenage students (ages 15-18).</p></li><li><p><strong>Technical Knowledge &amp; Skills:</strong></p><ul><li><p>Solid understanding of general electricity and electronics basics.</p></li><li><p>Familiarity with <strong>Linux</strong> operating systems.</p></li><li><p>Strong knowledge of <strong>Firewalls</strong> and <strong>Network Security Systems</strong>.</p></li><li><p>Knowledge of <strong>Virtualization</strong> and <strong>Cloud Technologies</strong>.</p></li><li><p>Knowledge of <strong>Fiber Optics</strong> is a strong plus.</p></li></ul></li></ul><p></p>

<p><h4>Who we are</h4> <p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a Network Operations Specialist to provide customer-facing technical support for premium business customers with complex networking solutions and demanding service level requirements. This role operates within a 24/7 shift-based environment and focuses on network fault management, incident ownership, troubleshooting, root cause analysis, and stakeholder communication. The successful candidate will work closely with customers, vendors, and internal technical teams to ensure seamless service operations and high service quality.</p> <h4>What you’ll do</h4> <ul> <li>Provide technical service desk support for premium business customers with complex network environments.</li> <li>Initiate diagnostics and perform proactive analysis of network faults and alarms.</li> <li>Conduct root cause analysis for network incidents and service disruptions.</li> <li>Support day-to-day operations through effective change and fault management aligned with ITIL practices.</li> <li>Take ownership of incidents throughout the full lifecycle while ensuring adherence to agreed SLAs.</li> <li>Escalate and transfer incidents to relevant technical teams where required for resolution.</li> <li>Coordinate with vendors and third-party partners to prioritise and resolve customer-impacting issues.</li> <li>Assess business impact and ensure timely escalation of critical service issues.</li> <li>Keep customers regularly informed regarding progress and service restoration activities.</li> <li>Participate in customer bridge calls and support technical troubleshooting activities.</li> <li>Manage multiple priorities effectively while maintaining accurate queue management and process compliance.</li> </ul> <h4>Who you are</h4> <ul> <li>CCNA certification is essential.</li> <li>At least 1 year of Network Operations Centre (NOC) experience in a technical support environment.</li> <li>Knowledge of routing protocols including OSPF, BGP, EIGRP, and ISIS.</li> <li>Understanding of LAN switching technologies including VLANs, trunking, STP, and PVST across Catalyst and IOS-based platforms. Familiarity with WAN technologies such as ATM, Frame Relay, HDLC, PPP, and ISDN.</li> <li>Exposure to MPLS fundamentals, including LDP, TDP, and traffic engineering, is advantageous.</li> <li>Educational background in engineering, computer networks, telecommunications, or a related discipline.</li> <li>Strong customer engagement and communication skills with the ability to support customers globally.</li> <li>Fluent written and spoken English.</li> <li>Ability to multitask, collaborate effectively, adapt to changing situations, and apply a structured approach to troubleshooting.</li> <li>CCNP certification would be considered an advantage.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to work within a global telecommunications environment supporting enterprise customers.</li> <li>Exposure to complex network infrastructures, operational processes, and customer-facing technical engagements.</li> <li>Experience working with international customers, vendors, and cross-functional technical teams.</li> <li>Development within a technology-driven environment focused on operational excellence and continuous learning.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced network fault diagnosis and troubleshooting techniques.</li> <li>Incident management and service operations aligned to ITIL principles.</li> <li>End-to-end SLA management and customer communication practices.</li> <li>Root cause analysis and service restoration methodologies.</li> <li>Collaboration with vendors, third parties, and technical support teams within a global operational environment.</li> </ul> <h4>VOIS Equal Opportunity Employer Commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>