Call Center Jobs in Egypt

<p><br><strong>Job Title:</strong> Customer Service Representative (Call Center - Arabic)<br><br>&nbsp;</p><p><strong>Job Overview</strong><br>We are looking for a customer service representative to respond to customer inquiries in Arabic and provide excellent support via phone.</p><p><strong>Responsibilities</strong></p><ul><li>Receive customer calls and address their inquiries and complaints</li><li>Provide clear and accurate information about products and services</li><li>Resolve customer issues quickly and professionally or escalate them to the relevant department</li><li>Log call data and follow up on the system</li><li>Adhere to quality standards and required performance metrics</li></ul><p><strong>Requirements</strong></p><ul><li>Intermediate or university degree</li><li>Proficiency in the Arabic language (written and spoken) with a clear dialect</li><li>Good communication skills and a clear voice</li><li>Ability to handle pressure and deal with customers calmly</li><li>Basic computer knowledge and fast typing skills</li><li>Experience is not required (previous experience is preferred)</li><li>Willingness to work in shifts</li></ul><p>&nbsp;</p>

<p><strong>Overview of the company and job</strong></p><p>Pizza Campani restaurant is seeking call center staff</p><p>&nbsp;</p><p><strong>Main responsibilities and duties</strong></p><ul><li>Greeting and handling customer inquiries via phone, email, and chat according to established service standards.</li><li>Understanding customer needs and providing immediate solutions or escalating the issue to the appropriate departments with effective follow-up until the ticket is closed.</li><li>Recording and updating all interactions in the customer relationship management system accurately.</li><li>Professionally handling customer complaints and turning them into opportunities to improve service quality and increase satisfaction.</li><li>Adhering to key performance indicators such as first-contact resolution rate, average wait time, and customer satisfaction score.</li><li>Collaborating with sales, technical, and management teams to provide a seamless customer experience.</li><li>Contributing suggestions to improve workflows and providing periodic reports on trends and common issues.</li></ul><p>&nbsp;</p><p><strong>Qualifications and requirements</strong></p><ul><li>A university degree in related fields is preferred, preferably in communications, management, or social sciences.</li><li>Previous experience in a call center or customer service is a plus, but recent graduates are welcome.</li><li>Proficiency in Arabic fluently, with English proficiency mainly for quick reading and writing preferred.</li><li>Strong verbal and written communication skills, with the ability to handle complex inquiries calmly and professionally.</li><li>Analytical problem-solving skills and the ability to work in a team and handle work pressure positively.</li><li>Proficiency in using CRM software and basic messaging and Microsoft Office/Outlook tools.</li><li>Familiarity with customer service concepts and industry quality standards.</li></ul><p>&nbsp;</p><p><strong>Required skills</strong></p><ul><li>Effective communication and active listening skills.</li><li>Ability to manage time, organize tasks, and follow up accurately.</li><li>Flexibility to handle multiple situations and handle client complaints professionally.</li><li>Ability to work in a full-time shift-based team environment.</li></ul><p>&nbsp;</p><p><strong>Benefits</strong></p><ul><li>Competitive salary with incentives and monthly performance-based bonuses.</li><li>Opportunities for professional development and ongoing training and advancement within the company.</li><li>A supportive work environment and collaborative team culture with open communication.</li></ul><p>&nbsp;</p><p><strong>Job details</strong></p><p>Location: Giza, Egypt. Type: Full-time. Level: Senior employee. Qualification: University degree (Bachelor's).</p>

<p>call center english</p><p>level=from B2 To C1</p><p>no experience required.</p>

Company Description Flairs Tech is an international, technology-driven Managed Services Provider (MSP) built on innovation, talent, and excellence. With over 1,000 professionals across five offices, the company supports more than 100 global partners with services in software development and analytics, digital solutions, business operations, and customer experience. Flairs Tech collaborates closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their teams to improve processes and productivity. The company’s success is driven by its people and a strong commitment to partnership, performance, and continuous improvement.<br>Role Description This is a full-time, hybrid Fluent Cold Callers B2B (English Speakers) role based in Qesm El Maadi, with some work-from-home flexibility. The role involves making outbound B2B cold calls to prospects, introducing Flairs Tech’s services, qualifying leads, and scheduling meetings or demos for the sales team. The cold caller will follow scripts and guidelines, adapt messaging to different industries, and maintain accurate records of calls and outcomes in CRM systems. Daily activities include researching target companies, identifying decision-makers, handling objections professionally, and consistently meeting or exceeding call volume and conversion targets. The role also requires collaborating with sales and marketing teams, sharing feedback on lead quality, and continuously improving call techniques based on coaching and performance data.<br>Qualifications<br> Strong spoken and written English communication skills, including clear articulation, active listening, and professional business etiquette. Proven B2B cold calling or telemarketing experience, with the ability to handle high call volumes and engage decision-makers effectively. Sales and lead generation capabilities, including qualifying prospects, handling objections, and driving interest in technology and managed services solutions. Familiarity with CRM tools and basic office applications for logging calls, updating records, and reporting results. Customer-centered mindset with resilience, persistence, and the ability to work toward measurable targets in a fast-paced environment. Strong time management, organization, and attention to detail to manage call lists, follow-ups, and appointment scheduling. Ability to work effectively in a hybrid setting, collaborating with on-site and remote teams in Qesm El Maadi. Relevant experience in B2B sales, customer support, or contact center environments; experience in technology or services sectors is a plus. High school diploma or equivalent required; post-secondary education in Business, Marketing, Communications, or a related field is an advantage.

Company Description Experts in call center and customer support services, the company helps organizations connect effectively with their customers and drive business growth. It focuses on delivering reliable, high-quality customer interactions across various channels. Team members are supported with training and tools to handle inquiries efficiently and professionally. The work environment values collaboration, continuous improvement, and strong service standards, making it a solid choice for individuals seeking a career in customer support. Role Description The Call Center Specialist is a full-time, on-site role based in 10th of Ramadan, responsible for handling inbound and outbound customer calls and inquiries. Day-to-day tasks include answering questions, resolving issues, documenting interactions in the system, and following up to ensure customer satisfaction. The specialist will adhere to call center scripts and guidelines, escalate complex cases when needed, and meet performance targets such as response time and call quality. The role involves working closely with team members and supervisors to ensure consistent, professional communication and service delivery. Qualifications Strong customer-facing skills, including Customer Support and Customer Service capabilities. Effective Communication skills, with clear verbal and written abilities suitable for contact center environments. Experience or familiarity with Contact Centers, including call handling procedures and performance metrics. Solid Computer Literacy, with the ability to use call center software, CRM tools, and standard office applications. Ability to manage high call volumes, stay calm under pressure, and maintain a professional, respectful demeanor. Attention to detail in documenting calls and following processes accurately. Willingness to work on-site in 10th of Ramadan and follow assigned schedules, including possible shifts. Experience in Customer Support and ensuring Customer Satisfaction Bachelor degree is a must. Transportation provide from pick up point15K Basic Salary + 3K KPI + Bonus

<h2>Job Description</h2><p>As a Call Center Customer Service Representative, you will be responsible for handling customer inquiries through inbound and/or outbound calls, providing accurate information, resolving customer issues, and ensuring a high-quality customer experience.</p><h2>Key Responsibilities</h2><ul><li>Handle customer calls professionally and efficiently.</li><li>Understand customers’ needs and provide suitable solutions.</li><li>Resolve complaints and inquiries while maintaining customer satisfaction.</li><li>Provide accurate information about products, services, or account-related issues.</li><li>Follow company policies, procedures, and quality standards.</li><li>Document customer interactions and update relevant information.</li><li>Achieve required KPIs and performance targets.</li><li>Maintain a professional and positive attitude throughout every interaction.</li></ul><h2>General Requirements</h2><ul><li>Good to fluent English depending on the account.</li><li>Strong communication and listening skills.</li><li>Problem-solving and customer-handling skills.</li><li>Ability to work under pressure and meet targets.</li><li>Flexibility with rotational shifts when required.</li><li>Previous call center/customer service experience is a plus.</li></ul><h2>Job Details</h2><p><strong>Nature of Work:</strong> Call Center / Customer Service<br><strong>Work Environment:</strong> Professional Contact Center Environment<br><strong>Career Growth:</strong> Training + Performance-Based Development<br><strong>Salary:</strong> E£15,000.00 – E£40,000.00 per month<br><strong>Work Location:</strong> Hybrid Remote in Maadi</p>

Company Description TP Cairo EG is part of a global customer experience and contact center services organization, supporting international clients across various industries. The Cairo site focuses on delivering high-quality English-language support for overseas accounts, with a strong emphasis on service excellence and operational efficiency. Team members work in a structured, professional environment with clear performance standards and training opportunities. The company values reliability, strong communication skills, and a commitment to helping customers resolve their inquiries effectively.<br>Role Description This is a full-time, on-site Call Centre role located in New Cairo, supporting English accounts at B2/C1 proficiency level. Team members handle inbound and outbound calls, respond to customer inquiries, and provide accurate information regarding products, services, and account details. Daily tasks include listening carefully to customer concerns, resolving issues, escalating complex cases when needed, and documenting interactions in company systems. The role involves adhering to call center procedures, meeting performance targets such as quality and productivity, and maintaining professional communication standards in English. Employees are expected to collaborate with their team, participate in training, and follow company policies and guidelines.<br>Qualifications<br> <br>Strong English communication skills (spoken and written) with proficiency at B2/C1 level. Customer Service experience or skills, including handling inquiries, resolving issues, and maintaining professionalism. English Teaching or Training background that supports clear, structured communication and guidance for customers. Translation skills that help interpret and clarify information accurately between parties when needed. Ability to work on-site in New Cairo on a full-time basis and comply with shift schedules. Comfort with basic computer applications, call center software, and data entry. Strong listening skills, patience, and problem-solving abilities in customer interactions. Minimum of a relevant high school diploma; university degree or equivalent is beneficial. Previous call center or contact center experience is an advantage but not mandatory.

<ul><li><p><strong>eClerx is hiring Customer Service Representatives for the Comcast account.</strong></p></li><li><p>We are looking for <strong>graduates with previous call center/customer service experience</strong> and good English communication skills to join our team.</p></li></ul><p></p><p><strong>Requirements</strong></p><p></p><ul><li><p>Account: <strong>Comcast</strong></p></li><li><p>Salary: <strong>21,000 EGP Net</strong></p></li><li><p>Basic Salary: <strong>15,500 EGP</strong></p></li><li><p>English Level: <strong>B1+ / B2</strong></p></li><li><p>Experience: <strong>Previous Call Center Experience Required</strong></p></li><li><p>Location: <strong>Maadi Technology Park</strong></p></li><li><p>Transportation: <strong>Provided</strong></p></li><li><p>Shifts: <strong>Rotational shifts, including night &amp; overnight shifts</strong></p></li><li><p>Candidates: <strong>Graduates Only</strong></p></li><li><p>Nationality: <strong>Egyptians Only</strong></p></li><li><p>Maximum Age: <strong>40 years</strong></p></li></ul><p></p>

???? We're Hiring!!<br>We are hiring Call Center Agents<br><br>Join one of the largest banks in Egypt and kick-start your career in the banking sector.<br><br>???? Location: Smart Village, ( October City)<br>⸻<br>What we offer:<br>• Gross Salary 10,500 <br> • Attractive incentives and profit sharing <br>• Rotational shifts with 2 days off per week <br>• Transportation provided ( Door to door for Females)<br>• Medical & social insurance<br>• Paid training provided<br>⸻<br>Who can apply:<br>• Fresh graduates are welcome to apply<br>• Very good to excellent English level<br>• Bachelor’s degree in any field<br>• Strong communication and interpersonal skills<br>⸻<br>???? To Apply: <br>Send your cvby this email: <br>Souhilla.osama@go-partners.com <br>OR<br>Send your CV via Whats App 01034495334 and mention “Call center ”<br><br>#CIB #Banking Jobs #Bank Sector #HR #Fresh Graduates #Customer Service ##Call Center #English Accounts #Career Opportunity #Cairo Jobs #Banking #Apply Now #Jobs InEgypt #Hiring

???? TTEC IS HIRING – PORTUGUESE ACCOUNT ????????<br><br>Looking for a new career opportunity? This could be your chance! ????<br><br>???? Account: Portuguese ????????<br>???? Interview: Online<br>???? Education: Graduates Only ????<br>???? Experience: Minimum 6 months Call Center / Customer Service experience<br><br>✨ Requirements:<br>• Good Portuguese communication skills<br>• Customer-focused mindset<br>• Good communication & problem-solving skills<br><br>???? Apply now and take the next step in your career!<br><br>???? Send your CV and mention “Portuguese Account”.<br>01221187814<br>dr.alinabil25@outlook.com

???? TTEC IS HIRING – PORTUGUESE ACCOUNT ????????<br><br>Looking for a new career opportunity? This could be your chance! ????<br><br>???? Account: Portuguese ????????<br>???? Interview: Online<br>???? Education: Graduates Only ????<br>???? Experience: Minimum 6 months Call Center / Customer Service experience<br><br>✨ Requirements:<br>• Good Portuguese communication skills<br>• Customer-focused mindset<br>• Good communication & problem-solving skills<br><br>???? Apply now and take the next step in your career!<br><br>???? Send your CV and mention “Portuguese Account”.<br>01221187814<br>dr.alinabil25@outlook.com

<h2>Job Description</h2><p>We are hiring <strong>Call Center Agents</strong> to join our growing team!</p><h3>Job Responsibilities</h3><ul><li>Handle inbound and outbound calls professionally.</li><li>Assist customers with inquiries, issues, and product/service information.</li><li>Maintain high standards of customer satisfaction and call quality.</li><li>Log all call details accurately in the system.</li></ul><h3>Job Requirements</h3><ul><li>Education: Open for <strong>Undergraduates, Gap Year students, Dropouts, and Graduates</strong>.</li><li>Fluency / Good command of English (<strong>B1/B2/C1</strong>).</li><li>Excellent communication and active listening skills.</li><li>Flexibility with rotational shifts.</li></ul><h3>Benefits</h3><ul><li>Competitive fixed salary + performance bonuses (KPIs).</li><li>Social and medical insurance.</li><li>Fully paid training.</li><li>Clear career path and promotion opportunities.</li></ul><h3>Job Details</h3><p><strong>Work Location:</strong> Cairo<br><strong>Work Type:</strong> In Person<br><strong>Salary:</strong> E£7,000.00 – E£21,000.00 per month</p>

Company: Leading Call Center for a Fast-Growing Hospitality Chain<br>Are you fluent in Arabic and looking for an exciting work-from-home opportunity? We’re seeking dedicated Reservations Call Center Agents based in Egypt to join our team and help customers book their stays with a rapidly growing budget hospitality chain.<br>Key Responsibilities:<br>Handle a high volume of incoming calls and convert inquiries into bookings. Provide detailed information about property locations, availability, rates, and special promotions. Assist customers by answering their questions in a professional and friendly manner. Work flexible shifts, including nights, as part of a 24/7 team.<br>Requirements:<br>Fluency in Arabic (native level) and proficiency in English. Work-from-home setup: high-quality computer, reliable high-speed internet, noise-canceling headset, and power backup. Strong multitasking skills and a minimum typing speed of 40 words per minute. Excellent attention to detail and accuracy. At least 1 year of call center experience. Goal-oriented and customer-focused.<br>Working Hours:<br>8 hours per day, 6 days a week.<br>This is an excellent opportunity for someone who thrives in a fast-paced environment and loves helping customers.<br>Apply now and start your journey with a growing and dynamic team!

Company Profile A leading company in the insurance sector, focused on providing professional insurance solutions and delivering high-quality customer service to existing and potential clients.<br>Job Summary We are looking for Call Center Agents to join the Call Center team. The role will be responsible for handling customer calls and queries, providing accurate product information, executing customer instructions according to company policies, resolving complaints, and achieving assigned customer service KPIs.<br>Key Responsibilities Provide information about all company products to existing and potential clients. Execute client instructions according to company policies. Handle calls and customer queries according to assigned targets. Maintain the required call quality scores. Resolve customer complaints directly or in coordination with other departments. Collect and forward customer feedback. Contribute to process and service improvement. Achieve assigned customer service KPIs. Perform any other assigned day-to-day responsibilities.<br>Job Requirements & Qualifications1–2 years of experience in Call Center or Customer Service. Previous experience in the insurance sector is preferred. Strong customer service and communication skills. Good knowledge of insurance products and customer service processes. Strong drive for results and passion for excellence. Customer-oriented with strong concern for customer needs. Open to feedback and continuous improvement. Fluent English is a must.

<p style="text-align: right;"><span><span lang="ar" dir="rtl">تبحث شركة Nasoft عن Call Center Agents (حساب خليجي - GCC) لأحد عملائها المتخصصين في مجال خدمة العملاء.</span></span></p><h2 style="text-align: right;"><span lang="ar" dir="rtl">المهام المطلوبة</span></h2><ul><li><p style="text-align: right;"><span lang="ar" dir="rtl">التعامل مع مكالمات العملاء (Inbound / Outbound) والرد على استفساراتهم بطريقة احترافية.</span></p></li><li><p style="text-align: right;"><span lang="ar" dir="rtl">تقديم خدمة عملاء متميزة للعملاء في منطقة الخليج (GCC).</span></p></li><li><p style="text-align: right;"><span lang="ar" dir="rtl">حل مشاكل العملاء وتقديم الحلول المناسبة في الوقت المحدد.</span></p></li><li><p style="text-align: right;"><span lang="ar" dir="rtl">تسجيل بيانات العملاء بدقة على النظام.</span></p></li><li><p style="text-align: right;"><span lang="ar" dir="rtl">الالتزام بجودة المكالمات وتحقيق مؤشرات الأداء (KPIs).</span></p></li><li><p style="text-align: right;"><span lang="ar" dir="rtl">العمل بروح الفريق والتعاون مع باقي الأقسام عند الحاجة.</span></p></li></ul><h2 style="text-align: right;"><span lang="ar" dir="rtl">المتطلبات</span></h2><ul><li><p style="text-align: right;"><span lang="ar" dir="rtl">خبرة لا تقل عن 3 شهور في مجال (Call Center، Customer Service، Tele Sales).</span></p></li><li><p style="text-align: right;"><span lang="ar" dir="rtl">لكنة خليجية أساسية.</span></p></li><li><p style="text-align: right;"><span lang="ar" dir="rtl">مستوى جيد في اللغة الإنجليزية.</span></p></li><li><p style="text-align: right;"><span lang="ar" dir="rtl">مهارات جيدة في استخدام الكمبيوتر.</span></p></li><li><p style="text-align: right;"><span lang="ar" dir="rtl">مهارات تواصل قوية وقدرة على التعامل مع العملاء.</span></p></li><li><p style="text-align: right;"><span lang="ar" dir="rtl">الالتزام والانضباط في مواعيد العمل.</span></p></li></ul><h2 style="text-align: right;"><span lang="ar" dir="rtl">نظام العمل</span></h2><ul><li><p style="text-align: right;"><span lang="ar" dir="rtl"><strong>عدد أيام العمل:</strong> 5 أيام في الأسبوع (Rotational).</span></p></li><li><p style="text-align: right;"><span lang="ar" dir="rtl"><strong>عدد أيام الإجازة:</strong> يومان (Rotational).</span></p></li><li><p style="text-align: right;"><span lang="ar" dir="rtl"><strong>عدد ساعات العمل:</strong> 8 ساعات يوميًا.</span></p></li><li><p style="text-align: right;"><span lang="ar" dir="rtl"><strong>النظام:</strong> Rotational Shifts (24 ساعة).</span></p></li></ul>

Company Description El Ezaby Pharmacy is Egypt’s leading provider of health and personal care products, growing from a single pharmacy in 1975 into a major healthcare corporation. With nearly four decades of experience, the group operates a nationwide network of more than 500 branches and multiple warehouses. El Ezaby has redefined pharmacy practice in Egypt by introducing innovative operational models and services such as home delivery, patient consultation, and health awareness initiatives. The company invests heavily in a dedicated development center, where highly qualified professionals train pharmacists and staff to meet global standards. Team members are supported to grow their skills and are recognized as trusted sources of healthcare advice for the communities they serve. Role Description The Pharmacist Call Center role is a full-time, on-site position based in Cairo, Egypt. The pharmacist will respond to incoming calls from patients and customers, providing professional medication counseling, dosage guidance, and clarification on prescriptions and over-the-counter products. Daily responsibilities include reviewing patient inquiries, explaining potential side effects and drug interactions, and ensuring safe and appropriate medication use in line with internal protocols and national regulations. The role also involves documenting call details, updating patient records as needed, following up on complex cases, and coordinating with branches and other departments to resolve issues. The pharmacist will contribute to health awareness initiatives, uphold high service standards, and support continuous improvement of call center processes. Qualifications Licensed pharmacist with a Bachelor’s degree in Pharmacy from an accredited institution; eligibility to practice pharmacy in Egypt. Strong clinical knowledge of medications, indications, contraindications, side effects, and drug interactions. Excellent verbal communication skills in Arabic and good command of English; ability to explain medical information clearly and empathetically. Customer service and call center skills, including active listening, problem-solving, and handling high call volumes professionally. Attention to detail and accuracy in interpreting prescriptions, documenting calls, and following standard operating procedures. Proficiency with computer systems and call center software; ability to learn new digital tools and databases quickly. Team-oriented mindset, reliability in shift work, and commitment to ethical, patient-centered care. Previous experience in community pharmacy, clinical pharmacy, or call center environments is an advantage.

Job Title: Call Center Representative (Inbound Calls) <br>Benefits- Net Salary Up to 19k & Fully Paid Training- Monthly Commission equivalent to up to 700 AED- Promotion & Career Path- Free VPN line Provided- Medical & Social insurance.<br>- For B1+ Up to B2 English Speakers.<br>• Work Location: Maadi, Cairo.<br>If you’re interested, kindly send your CV and a voice note introducing yourself in English to 01118001361

<h2>Call Center Agent – US Market</h2><p><strong>English | Remote | Egypt | Paid in USD</strong></p><p><strong>Company:</strong> The Call Gurus<br><strong>Industry:</strong> Elite BPO | Lead Generation | Appointment Setting | Sales | US Market<br><strong>Location:</strong> Cairo, Egypt – Remote<br><strong>Start Date:</strong> Weekly spots available<br><strong>Job Type:</strong> Full-time, Permanent</p><h2>About Us</h2><p>The Call Gurus is an elite BPO headquartered in <strong>Arizona, USA</strong>, working with a high-value portfolio of American-based clients.</p><p>We specialize in productivity-driven campaigns such as:</p><ul><li>Lead Generation</li><li>Appointment Setting</li><li>Consultative Sales</li></ul><p>As part of our global expansion strategy, we are conducting a market research phase to identify top-performing countries with neutral, American-friendly English proficiency, and Egypt is a key focus.</p><p>This is a unique opportunity to be part of the <strong>first wave of talent</strong> as we expand into new international markets.</p><h2>Compensation &amp; Benefits</h2><ul><li><strong>Hourly Rate:</strong> $3–$4 USD per hour.</li><li><strong>Schedule:</strong> 40–45 hours per week, which may include weekends.</li><li><strong>Bonuses &amp; Commissions:</strong> One of the most competitive incentive structures in the industry.</li><li><strong>Long-Term Growth:</strong> High performers will be prioritized as operations scale.</li></ul><h2>What You’ll Do</h2><ul><li>Handle calls for US-based campaigns, including lead generation, appointment setting, and sales.</li><li>Communicate clearly and professionally with American customers.</li><li>Follow performance-driven goals focused on productivity and results.</li><li>Represent US brands with confidence, clarity, and cultural awareness.</li></ul><h2>Requirements</h2><ul><li>Excellent English proficiency with a neutral, American-friendly accent.</li><li>Previous call center experience.</li><li>Experience in sales, lead generation, or customer-facing roles is preferred.</li><li>Strong communication, listening, and persuasion skills.</li><li>Comfortable working on performance-based campaigns.</li><li>Reliable internet connection and a professional remote work setup.</li></ul><h2>Why Join The Call Gurus?</h2><ul><li>Work with premium US clients.</li><li>Be part of an elite, performance-driven BPO.</li><li>Get early access to career growth opportunities as the company expands internationally.</li><li>Competitive pay and strong commission opportunities.</li><li>Long-term stability and growth potential.</li></ul><h2>Additional Job Details</h2><ul><li><strong>Job Type:</strong> Full-time, Permanent</li><li><strong>Expected Hours:</strong> 40–48 hours per week</li><li><strong>Listed Pay:</strong> E£189 per hour</li><li><strong>Payment:</strong> USD-based compensation</li></ul>

<h2>Call Center Agent (U.S. Account)</h2><p><strong>Premium Hire is hiring!</strong></p><p>We're looking for Call Center Agents to join our team at United Fund (U.S. account). If you have good English, enjoy talking to people, and want a job where your performance actually pays off, this might be a good fit for you.</p><h2>Compensation</h2><ul><li>20,000 EGP basic salary + 5,000 EGP KPIs</li><li>Commission on every qualified transfer</li><li>Daily bonuses</li><li>High earning potential</li><li><strong>Pay:</strong> E£20,000.00 – E£25,000.00 per month</li><li><strong>Shift:</strong> 5 PM – 2 AM</li></ul><h2>What You'll Be Doing</h2><ul><li>Speaking with U.S. clients</li><li>Qualifying leads</li><li>Transferring qualified calls</li><li>Working with a supportive and professional team</li></ul><h2>What We're Looking For</h2><ul><li>English level B2 / B2+ / C1</li><li>6 months to 1 year of cold calling or sales experience (required)</li><li>Debt settlement experience (preferred)</li><li>Professional attitude</li><li>Commitment and reliability</li><li>A willingness to learn and grow</li></ul><p>We're building a team of motivated people who want more than just a paycheck. If you're confident in your English and looking for a place where your effort is appreciated, we'd love to hear from you.</p>

Company Description New Cairo Foods for Food Investment & El Mohamady Restaurants builds on a heritage that began in 1965 with a single branch in Mansoura, growing into a renowned local restaurant chain. El Mohamady is known for offering a wide variety of dishes on one menu, combining traditional Middle Eastern and Mediterranean flavors with modern culinary concepts. The brand focuses on using carefully selected local lamb and beef to deliver consistent quality and memorable taste. With soups, salads, desserts, and an array of main dishes ranging from classic kebab to butter-aged steak, El Mohamady aims to satisfy diverse preferences. Driven by customer loyalty and a commitment to innovation, the group continues to expand its presence and enhance the dining experience across Egypt. Role Description This is a full-time, on-site Call Center Representative role based in Qesm 2nd El Mansoura. The Call Center Representative will handle inbound and outbound customer calls, respond to inquiries about menu items, orders, delivery, and restaurant services, and provide accurate information in a clear and courteous manner. Responsibilities include resolving customer complaints, updating order details in the system, coordinating with restaurant and delivery teams, and ensuring that each interaction supports a positive customer experience. The role also involves documenting customer feedback, following call center procedures, and meeting performance targets related to response time and customer satisfaction. Qualifications Customer Service Representatives and Customer Support experience, with the ability to manage high call volumes and diverse customer needs. Strong focus on Customer Satisfaction, including problem-solving skills and a commitment to delivering a positive customer experience. Excellent Interpersonal Skills, such as clear communication, active listening, and a respectful, patient approach to customer interactions. Solid Computer Literacy, including basic data entry, use of call center software, and familiarity with common office applications. Proficiency in spoken and written Arabic; English language skills are an advantage. Previous experience in call centers, hospitality, or food and beverage service is preferred. Ability to work on-site in Qesm 2nd El Mansoura with flexibility for shifts, weekends, and holidays as needed. High school diploma or equivalent; additional training in customer service or communication is beneficial.